Marshalls Reviews

I purchase a 3 piece luggage set - Gabbiano Bravo Hardside in February for a May trip. I did not open the package until my trip May. The luggage after one use is peeling, has a big dent on the large bag and two of the four wheels on the large bag are about to fall off. I called Marshall’s online customer service. The person “Helen” from Marshall’s e-commerce customer service appeared to be helping me- indicated she would send pictures to management.

Rude and disrespectful to customers. A complete lack of understanding of the service process, which leads to huge queues and a nervous atmosphere. Very low professional level of cashiers. Inability to resolve the conflict situation, but only aggravate it with rudeness and shouting.

I came in the Silver Spring MD location I do almost weekly. I needed a purse as mine had just fell apart. I noticed an employee at the counter near purses and luggage and continued shopping. I picked a purse and continued shopping for about 20 minutes. Before heading to checkout, I remembered that my child needed socks. As I walked over near the socks, passing the purses, the same employee came from behind the counter and stopped me.

I make most of my purchasers from Marshalls on Limestone Rd. ,And always had a good experience until the Christmas Eve. I understand cashiers are working hard but It was very strange to me this one young girl to be so rude because she couldn’t figure something out doing the job like finding the product in the system to create a label and giving us bad looks and totally terrible attitude. I understand they can be young and inexperienced but maybe get trained well! I have had encountered the same situation and it was handled greatly by cashiers there. This was the first time and I was surprised why she is giving us evil eyes!! :)

I went to buy some things with my mom and I got a mug on the clearance aisle that was a leftover item from mother's day with a reduced price. When I went to pay at the cashier, she put the product away and looked it up and scanned it without saying anything. When I saw the receipt I went back and asked her what happened and she said that was not the correct price and she looked it up in the system and charged it full price. I told her that it was a clearance item and that she should have told me that they marked as a mistake.

I went to the Marshalls store in the Ellsworth Place/Mall. I received the best customer service. This woman at the checkout name Alicia was very personable and funny; she made my checkout quick and smooth. I just moved the neighborhood and this visit left a lasting impression. I would recommend this store to anyone who enjoys shopping in a clean store with helpful associates. D. ** :)

I enjoy shopping at Marshalls and have been doing it for years. This company should not be in ordering/shipping business. I ordered boots on Oct 11. They were supposed to arrive in 5-10 days. Today is Oct 20th and they have not even shipped out yet. First time I called they told me that there was a hold because the first name on the shipping address did not match the first name on the billing address. What??!! Have you ever heard of ordering and shipping to someone else??? Second time I called they said that it was find and on the way. Third time I called they could not find the order number.

After reading a lot of negative reviews of people missing things in the order, or receiving something they did not order, I was scared. But I am pleasantly surprised that everything went smoothly, from ordering online, the shipping speed and received everything I ordered. Absolutely no problems. Thank you.

The Bedford, MA location has got to be the worst Marshalls location. The associates are always miserable, the store is in total disarray and quite frankly dirty. The state of the store is reminiscent to the old Building 19 in Burlington. It used to be my favorite location but I will sadly not return due to the staff being rude and clearly do not want to be there. Management is more interested in chatting with associates than doing their job and the poor leadership shows.

Selection is varied, but variety is limited. Seems maybe that should one visit the store more than once, they would not have anything new for selection. Adding inventory on a regular basis, including seasonal additions, might be helpful. Stylish and varied selection is helpful.

I placed an order online; immediately after I received the confirmation I realized there was a problem with the shipping address. I called customer service and was told that they could not cancel the order, nor could they change the delivery address on the order. The order would need to ship, once I have a tracking number I can call FedEx to have FedEx reroute. I contacted FedEx and was told that the method of shipment used was not eligible for this service. I called back Marshalls Customer Service, now I am told that I will need to call back again once I receive confirmation that the order was delivered to the incorrect address before they can assist with a “lost order” claim with the carrier. With that said, I don’t expect to receive my order for at least a month, if not more.

Every time I step my foot at Marshalls is always when I need something of good quality and not as pricey and they always have something to meet my expectations.... sometimes I even buy more than what I need or look for. I just love shopping here.

The Store is always clean and neat, with a very good selection of goods. The Staff are friendly and helpful, always going the extra mile for its customers. Need to stop in several times a month to take advantage of new products coming in.

Always enjoy At Home & Home Goods, DSW has large selection of shoes, Walmart for groceries is a 8, based primarily on customer service, wish they had better meats.. Seem to always buy various things at Marshall's & TJ Maxx.

A new Marshall's was recently opened near our home so decided to visit it. Was amazed at the wide variety of items sold there. Found several items to purchase at very good prices (including a recliner for our 5th wheel trailer). Very little time waiting in line as there were several checkers available. Excellent customer service getting our recliner loaded into our truck. Will definitely shop there again.

The Marshall's store is always clean and easy to find items on my list. The employees are very friendly and helpful. They have a great variety of items. The prices are always within my budget. I would recommend this store to anyone looking for good bargains and quality merchandise.

I like Marshall's very much, one problem is that I buy way too much when I am there. Great store! Friendly employees that really help. Great clothes and food items. You can find anything there, they have it all!

Marshalls is amazing. I would not have afforded my children to compete in their sport of jiu jitsu if it wasnt for the clothing under $10 at Marshalls. I was able to buy name brand compression shirts and the best looking shorts.

Marshall’s is a fantastic chain offering discounted brand name items ranging from kitchenware to clothing. While this is a wonderful offering for more budget conscious consumers, I have found that the store organization and customer service varies by location. Over the years, I’ve found the stores in more affluent neighborhoods are cleaner and better kept. Whereas stores in working class neighborhoods are often unkempt and offer inconsistent customer service. Outside of this, the store’s offerings are gems.

I love to shop at Marshall's! Loads of bargains in the cosmetic dept. and quality merchandise in the rest of the store. Always clean and easy to check out. The prices are so good it's like shopping at the "dollar" store. I go every chance I get.

Marshall's is one of our Faves for excellent discount pricing on Quality brands, from shoes & clothes to housewares, linen, towels, toiletries, perfumes, toys, misc. etc. There's lots of parking outside, and the Interior layout, colors & aisles have an upscale feel. Cashiers are friendly; there can be a 'line' during busy times of week but, it moves pretty quickly.

Fun store with pleasant surprise items. Enjoy pet items. Like most stores, why hasn't anyone thought about putting cart return racks near handicap parking? Never thought about this myself until I had walking issues. I like to shop too!

I've loved shopping at Marshalls for years, but now during this pandemic they're the only company I've run into that won't try to coordinate your orders. The same item they canceled on my order they still had online but at a higher price. When I called customer service they were no help to send me that item and said I'd have to make a new order. Are you kidding, that's how they lose customers and go bankrupt, hence the 2 stars. Poor customer service. I'll find another place to shop.

I use to buy a pair of shoes at least, every month. Since the pandemic, and now the same, the shoe quality and inventory has deteriorated. All leather name brand shoes are gone, everything is plastic manmade garbage and no name brands.

I would give a negative star if I could. I am very disappointed with my experience on Marshalls.com. I recently placed order and qualified for free shipping. Unfortunately, one of the items I selected was unavailable and canceled without giving me a chance to cancel my entire order. As a result of this cancelation, my order fell below the free shipping threshold. In addition to being very disappointed that Marshalls canceled my order, it also charged me shipping. I will have to replace the stocking stuffer you canceled. BUT it will not be at any of your stores thanks to this experience. This was my first Marshalls order and will probably be my last, as a result of this org policy. As a consumer I have a choice and I choose not to support the profit of a organization.

Placed an order 10/28, order has been delivered 11/29 to the address I was no longer at. When I realized that it will be huge delay in shipment I made 5 or 6 phone calls to customer service asking to cancel the order, because I won't be on that address by the time it will be delivered (if ever). Customer service is HELPLESS, even though item has not been shipped yet, they told me that they could not cancel it. Last person I spoke with (manager Patricia) told me that as soon as item will be shipped, they will create a request to return it to sender. But this did not happen, and item has been delivered to the wrong address regardless of my multiple attempts to prevent it. Customer service is awful, they are helpless liars. I most definitely won't shop there and will share this information among friends, family and in social media.

I went to Marshalls on November 5th, 2020 at 701 Sleater Kinney Rd SE, Lacey, WA 98503 at 8 pm. Since I had two carts one of the workers inside offer to help me and put one of the carts in front of the store so I can purchase my items a little bit more comfortable which I accepted. When I went to the cashier was brought my items backs and the cashier started to handle me the items, the supervisor came and said: "Don't give anything right now, let's wait and see if the transaction goes thru". Immediately I asked why? I was told that's the new policy since people most of the times don't have enough money or simply walk out. I told her that I was in the store and I did not see no one passing thru the same treatment.

I just wanted to share my experience at a Marshalls in Brandon, FL today. I was attempting to go into the store at about 1pm today, when I was stopped by an associate at the door, and told I could not come in due to "to many people at the register". I was advised I could wait at the door, and the wait time shouldn't exceed 5-10 minutes. Now, while 5-10 minutes doesn't seem like a long time, I will tell you that I am NOT going to wait to enter a store to spend my money. All was not lost, however...I took my money down the street to a high end consignment shop, and found better deals. It was also refreshing, to enter a business who treats people as adults, quite capable of distancing, etc.

My mother in law got charged twice called and they could not refund her or send her gift card very upset over it I’m 3 hours away from the store. My mother in law is elderly and nothing can be done. Unless you go back to store.

First time shopping at Marshalls. I found what I thought were good buys on men's shirts. Later the buttons started chipping and cracking and falling off. Since I do no like to shop for clothing and do not frequently shop, I was very disappointed. Looking for decent quality button down shirts again.

Whenever I go shopping, Marshalls is my first stop. Their variety and prices are most often better than other department stores. However, sometimes you really have to spend time hunting through racks of clothing--but that can be part of the fun! I love a bargain. I have noticed like most average-priced and some high-end stores, quality is difficult to find. I've seen a lot more synthetic fabrics--modal, rayon, acetate, etc. I prefer cotton and linen with a small amount of polyester. Although the synthetics are soft, they just don't last and they don't breathe. That's why I spend time in the "hunt" for a quality garment. Marshalls also has a great selection of glassware, candles, bedding and home accessories, including seasonal items. Finally, they have a generous return policy.

Love shopping here. Great selection in every department. Some designer name clothing at affordable prices. I even find things for my furry animals. Toys, treats and beds! I don't need to go anywhere else when I can find everything I need here.

I absolutely love shopping at Marshalls stores because of the great selection of merchandise in clothing, household goods and shoes. Shoes selection is a little lacking sometimes, I wish they would carry more sizes and selection. But overall... Marshalls is always a great shopping experience! You will always find what you need and MORE!

I wish I could give a 0. I do majority of my shopping online, From Amazon, to coffee orders, to Macy's, DSW etc. First time ordering online from Marshall's. Will never again. I placed order on 01/20/2020. Received email confirmation it was placed on 01/20/2020. And never another update. Today was my 4th call to Marshall's online customer service and all they can tell me is they can reach out to the fulfillment center. I "Had" to wait until today 10 business days later to cancel (Marshall's online still can not tell me when it" possibly" would be shipped). And even though they can not give me a Ship date (about 100.00 worth of merchandise ordered). They still need to send an email to the fulfillment center to get it cancelled and my credit. Big disappointment.

My order was cancelled with no explanation. I am on a time limit to receive the items, I could have ordered elsewhere within the time frame it took them to let me know they did not have the item in stock, assuming that is why the order was cancelled. It took them 3 1/2 to let me know. First time ordering online with Marshalls, I had higher expectations for them since their stores do pretty well.

I've ordered from their website many times and from their sister site, Marshalls and encountered some issues. Marshalls never sent me a sweater and kept telling me they couldn't cancel the order and that it has been "released to shipment." I think they stalled in fulfilling the order, it ran out of stock and haven't bothered to do anything about it. Luckily I was not charged for it. The next issue was that they sent the wrong color of a sweater but labeled it as the correct color. I didn't bother to contact them as I didn't hate the grey color. But...

I found the jacket at Marshalls and went to a cashier to pay it. She told me the price was not right and detached the tag. It was $19.99 and she put the new price that was $229.99. I couldn't understand her decision and asked her to take a picture of the price tag because I would like to know she was lying or not by sending the picture to Marshalls company to confirm the price was right. But she didn't let me do it and yelled to me "conversation is over." Her attitude was very rude and I couldn't still believe she put the right price. She told me she would prove that price was right by bringing the same jacket in the Marshalls but she couldn't. How can I believe her?

Purchased 4 Tommy Hilfiger outerwear vests, tried them on, ripped them off my body, extremely toxic, cancer causing. Recall these vests, do not sell anywhere. Made in Vietnam, need I say more. Too many chemicals, terrorism through chemicals, chemical warfare. Cannot touch these products with bare hands. Seems as if we USA citizens cannot purchase anything now made in the USA. Everything imported extremely toxic, cancer causing, intentional, premeditated.

The store racks were so packed with clothing, making it a bit difficult to pull a garment from the rack, look at it and put it back on the rack if it wasn't what I wanted. But prices were great for the brands available.

Always able To find something I like. I like that the shoe Dept is in order. They are not all over the place. I love to search for new things whether clothes or home items. Also enjoy their snacks. Always different and I like trying new things.

Marshalls is a great place to shop if you are looking for brand names for a much lower price. You never know what you are going to find when you shop there. It’s hit or miss, but it’s definitely worth a trip once a month!

The store receives designer brands. They do markdowns. They have a Rewards Card. When you spend $200.00 you receive a $10.00 rewards certificate to spend at Sierra Club, TJMAX, Homegoods and Marshalls. They are open in Fort Worth, Tx. 7 days a week. There are always enough check out clerks to help you with purchases. Returns are permitted. 30 day return policy with receipt. Store credit for gift receipts and no sales receipt. Plenty of dressing rooms. I have never had to wait to try on clothes. HomeGoods is included in the store which carries furniture, lamps, bedding, pots and pans, dishes, decorations, towels, comforters, rugs, men's, women, juniors and children. They carry shoes and purses (leather and manmade). Nearing the checkout you can find misc. things, cell phone covers, gift bags, food items (also a food section). They carry men's and women's discounted cologne, Eau de Toilette and Eau de Parfum. I love shopping there!!

I bought numerous items at Marshalls. Some for my home, and a few things for my son’s new apartment. He is a 2nd year college student in another state. About a week after I left to go back home he realized the $25 shelf was not going to work out and wanted to return it. I had the receipt with me (10 hours away). I contacted Marshalls to explain the situation and to see if they would accept a photo of the receipt. (He had just made a return to Walmart using a photo of a receipt.) They responded no - said they had no way of knowing if the receipt was real or fake.??? Ridiculous.

I went to Marshalls at Montrose Crossing Rockville Pike, On 7/3/2019 around 3 pm. I was checked out at register 7. I forgot my LV checkered brown wallet/coin purse at register 7. I went to Party City on Rockville Pike to Purchased Birthday balloons. I realize when I went to the cash register that my wallet was nowhere to be found. Last place I were with my wallet was at Marshalls. I called the store and I placed on hold and then the manager on duty came on the phone. I explained to her that I was at the store ten minutes ago and I forget my wallet at the register where I were checked out.

The Marshalls in West Los Angeles at Olympic and Sawtelle is the best run in the company. The merchandise is always professionally displayed and I never fail to buy more than I expected. We live much closer to the Marshalls in Culver City, but make the drive to this one since it's the best one around. Kudos to the management. Keep up the great work!

I went to the Marshalls on Hall Road in Sterling Hts to see about getting some pillow shams. Well for one thing the store is over crowded with merchandise, which would be good if they had room to go down the isles with your cart. I couldnt find any shams so I found a shower curtain instead. Continued to shop in the pet isle so I left my cart at the end of the isle so I could just walk down and look at things. So I went back to get my cart and it was gone shower curtain and all. I've had this happen at this store several times. I was told by the clerk they go around taking carts when they see them alone. Well I wouldnt leave my cart if you could get down the isles. So I'm not going back to that Marshalls again.. I can see why internet shopping is taking over.

I went into Marshalls in the Fiesta Marketplace Shopping Center at 419 E. Mother's Day. I started at the Shoes, then Fragrances, Purses, Wallets (which I needed because the zipper on mine had broken). The whole time I was being followed by sales associates, then managers, then the security guard... who if I'm not mistaken, is supposed to be stationed at the front of the store to catch people that shoplift?? He ended up in the purse section, (which I found strange). Anyway, my cart was pretty full as I had found things for my husband, my daughter, my mom, and I was, like I said, actively looking for a really cute Mother's Day outfit!!

I was told by the sales clerk that because the sneakers I wanted to buy didn't have shoe strings that could get an additional discount on the sale. When I went to the cashier and asked about the additional discount because no strings...I was told that was not her problem and I couldn't get a discount. I asked to speak with a manager. I was told by the cashier that I could not. So I seen a gentleman behind the counter and asked him and he told yes and told the cashier to give me an additional 5% off. Which was ok with me. Then she told him no. "It's discounted enough already". He told her again to apply the discount then he was called by another employee. Then cashier said "I'm not doing it and walked away". The cashier next to her stated that she was sorry for what happened and complete the transaction. I called the store once I got home. The Marshalls in New York 125st store between Lenox Ave & 7 Ave.

On 2/2/19, a little after 4 in the afternoon, I was at the Marshalls in Princeton, NJ looking at shoes. I found one pair of Unisa boots that I liked and went to try it on. The boots were in a box and I tried on the top shoe. When I lifted the paper to grab the other pair to try on, a dead mouse and some sort of dark colored brown residue was under the paper and on the shoe. I found someone in the shoe department and he took the box away with the dead mouse and one foot shoe, since I still had the top shoe on my foot. After being traumatized by the dead mouse, there was no way that I was buying a shoe that a mouse had crawled around, possibly defecated and died on. I went to customer service and explained the situation with the dead mouse and asked if she could call another store to see if they possibly had the boot in a size 10. I had no luck with that.

I went to the Bishops Corner store in West Hartford Ct. I had a temporary credit card email in lieu of the new card on route 7-10 days. I had used the temp at the Newington Ct. Store. Mgr. Refused to accept my temporary card, canceled my transaction and lied and said the store does not have that capability and does not have that store policy. Until I called customer service on phone. Everything changed now. All of a sudden store has that capability. Tried to apologize and said she didn't know it was a new account. Lie. That's the first thing I said when she came to me. I totally feel I was treated this way because of my color.

I love this store because you can find unique, one of a kind gifts around the holidays and for a fairly cheaper price than other stores. Every time I go, I find something. Then if you go after Christmas, for their markdowns, you save even more. You can start next year's shopping now and be ahead of the game.

I purchased a perfume from Marshalls. I asked the store employee and cashier if I could return it if I didn’t like it they both said yes. Well two days later I called the store to let them know I would be returning it. The lady that answered the phone said she did not think so but she would check. Then she hung up on me. I called their corporate number and they said they do not accept returns on fragrances. The only was I could get a refund is if the manager for that district authorized it. They gave me his number. And I called, his secretary said he was busy. So more of the runaround. I tried to call the store back and the lady hangs up before I can even say hello. If it can’t be returned then say that so I know. I wanted an answer. What kind of store is this? I will never buy another fragrance from there.

I purchased 2 hair care products, thinking that I'd have a chance to try something new. I opened the products. The first one, the perfume odor made me sick. The 2nd one, I put little on my hair, but hated it. I brought them back to return. I was told that they were used and could not be returned. People stand in the store and try beauty products all the time! I was honest and for burned. Until now, I've shopped at Marshalls multiple times per month. I was just cured of my habit!

I hate this ** place. When you try to return something they make you wait in line for hours like they just didn't give a **. They want you to buy from them but when you have an issue with their merchandise they treat you like a piece of **!!!!

I purchased a blue MK shirt and a pink Free People jacket at Marshalls near my job in Cleveland Heights, OH. After trying the items on at home, I decided, I did not want the clothing. I went to return the 2 items with tags and receipt to the store closest to me in Avon, OH. I went to the counter to return the items. The cashier name was Mila. I told her the items were on 2 different receipts. She immediately looked at the jacket and stated, the jacket is a made by Free People. It is not sold during this season although I have a receipt where I just bought it the day before. Mila said, she did not know if, she could return the jacket until she look it up and speak with her manager. I said, "Okay." She came back and said the item is okay.

I work about 4 miles away from the Midwest City, OK store location. I decided to grab some lunch in the area and run some errands. One of those errands was to return some dresses I had bought a few days prior. I decided to look around and eventually chose to purchase a few items. I went to the counter to return my things and purchase my new finds. Ivette was my cashier. She was unfriendly from the start. She immediately grabbed the verification scanner and scanned the first dress. A code popped up she didn't understand. She inspected the Marshalls tag and the dressmakers tag thoroughly. She proceeded to scan the next dress. Ivette examined both tags on the second dress and proceeds to call for the on duty manager, Shae. At this point, there are 10 people in line behind me and every single one of them is staring at me.

Well... just had my own "Shopping While **" situation at Marshall's yesterday that I found quite upsetting. I found a light fall jacket and brought it into the fitting room to try on. When I got there, I was told I could not try on the jacket in the fitting room and had to use the mirrors in the store to try it on. I thought that was kind of odd and said to the attendant incredulously, "Why not? It's CLOTHING! I want to try it on in private, not in the store, in front of everyone." She took the jacket from me and said she would hold it until I was done trying on my other things. A ** girl and her mother overheard our conversation, and asked the lady, "Why can't she try it on? You just let US try jackets on." Needless to say, I was PISSED and reported this to the store manager.

Never again will I shop at Marshalls. I spend a lot of money on that store. I never return anything there, until I bought a pair of shoes, wore them for a couple hours and they broke to the point that they cannot be worn again. I took them back asking just for an exchange and they said no because unfortunately I threw away my receipt. (I never had an experience like that so I threw the receipt.) Their excuse is I had already worn the shoes. I asked for the manager and she was just as rude as the cashier and then I asked for the corporate phone number and they gave me a fake number. So I will spend my money somewhere else.

I thought when I departed that I should have looked at the receipt because the amount due sounded high. I was in a rush and when I got home (90 miles away) and compared the receipt to the price tags, I saw that the cashier had charged me twice for the same item. This experience occurred at the Marshalls in Richmond, Virginia off West Broad near Wistar Road.

I was at Vienna Marshalls today and a lady that works there, her name is Faatimi. She came to me and yelled, "Don't do that!" When I asked what are you talking about? She pointed at two blouses lying on the floor on the other end of the aisle. I hadn't even reach that part. I was shocked because she yelled on top of her voice and people looked at us... I was so embarrassed. I asked her how does she know that I did that and plus who gave her the right to talk to a customer like that! I complained to the manager but all this manager did is to tell me he was sorry that I was treated this way. I am so disappointed and upset.

I have shopped the Marshalls store in Manassas, VA a few times. None of the employees ever acknowledge you as a customer. When you ask questions the employees are rude & don’t want to be helpful. I have spoken to the store manager before, Connie, and she is just as rude as her employees if not worse it seems. How can you run a store and expect people to return unless the store manager is willing to correct problems and this store manager is not willing. I’m amazed this store even stays open with the way the store shelves are pure chaos. You have to be willing to hunt for a bargain to go into this store and then put up with horrible customer service. I think it is the worst I’ve ever experienced anywhere ever. This store manager needs to go through retraining along with her employees. I would never recommend this store to family or friends. It goes along with the saying... ”I wouldn’t wish this on my worst enemy.”

I have been shopping in the stores and customers are bringing any size dogs into the store. I seen dogs in handbags or totes. I have seen dogs spread out in shopping carts. I have seen large dogs on leashes. Everyone is not pet friendly. I do not want to shop with noisy dogs, stinking dogs and dogs that have hair flying all around the store. I have an email from Marshalls stating that customers can bring any dog into the store as long as they are potty trained... They are not even concerned that some customers are allergic to dogs... On the window it says SERVICE ANIMALS WELCOME... does not say any type of dog.

Marshalls on Rt 9 in Manalapan, NJ (store # 0595) the very rude service. All associates are angry. Never smile. Like today I went to return the Calvin Klein sports pants. I had a receipt, and tag was attached. But the cashier took my item and went to check was it stolen or not? On my question if something wrong? She started to lie. She was rude to me. Except to say sorry, she got more rude and smiled in sarcastic way. It happened not a first time in this store location. She knows the store policy. I felt like I am a thief. I'm going to talk all my family to do not going at this store anymore.

The shoe section has hardly any good selection. It used to have a nice shoe section but it looks horrible. Besides the selections it is set up horribly. It looks like the store employees don't maintain it. Now I'm only speaking of the location in Spectrum. The other Marshalls have a greater selection and is organized.

I was visiting Marshalls new where I live and look for some very specific shoes by Converse. The staff were very helpful and contacted the store in the north state just to find out the model for me. I was then brought with several options and sizes and was very pleased overall. They were on sale also and I gained a 40% discount! So it was a very good purchase.

Went to shop at Marshalls at Gateway Dr. Brooklyn NY. Mostly all employees were nice except for this nasty person with the nameplate of Shakira **. She was working at one of the registers there and I was at another register getting my items rung up. Needless to say, a lot of merchandise are missing price tags. I brought up 2 identical items and one was marked down and the other was not. So I asked my cashier to please do a price check on the items I have to purchase so that I know what amount I am paying for each item. So I also wanted to purchase an item the cashier had told me was also marked down and she went to get a new tag and this Shakira ** person told my cashier that I can not buy the item at the new current price because she accused me of returning the item. Which is totally untrue and false.

This place had a horrible smell to it. I had made a purchase and the cashier had shorten me by $20. When I had informed them about this they told me they couldn't give me my money back due to the money drawer was only reading $5 over.

I just had the worst experience in customer service at Marshalls on 1585 Plymouth Rd, Minnetonka, MN. I went in to return a hat and cashier ** with bad attitude gave me a really hard time. After leaving the store, I called and explain the situation to store manager **. ** excuse was the cashiers were only being paid minimum wage and ** was sick.

I had a great manager named Kerry in the Patchogue, NY store assist me with returning quite a few items. Everything had tags on it, but I didn't have receipts. Kerry was pleasant & very helpful with my return. Kerry ** an asset to the Marshalls company name! Thanks again.

MARSHALLS FAMILY. I shopped at your store Rehoboth Beach De. On 9/20. I live in Princess Anne, MD. On 9/30 upon checking my acct. for the month I saw two sales - my one for 70.87 and one other for 58.95 I did not recognize. I thought your store made an error and was charged for a sale that I did not make. So I called the store back on 9/30. I spoke with Brenda **, told her my story and how thought Marshalls was in error. She listened patiently took all my information and said she would get back to me. She has awesome people skills! Not once did she make me feel small or give me that condescending attitude (I'm like yeah right. I will never hear from this chick again). In the meantime I call my bank and they are looking to it as well.

I was looking for a particular shirt and Lillian was a floor associate. I asked her if she could tell me where a certain shirt was. She SHOOED ME!!! Told me to look for it myself. Then a ** women was near. She asked her if she could help her. Really??? I felt disrespected as an ** woman to disregard my ask for assistance.

We got the credit card after being heavily talked into doing so by the cashier. Marshall's never followed up with a receipt, email, phone call, or bill in the mail to pay off the credit card balance (which was small). Finally following up a few months later as a normal busy schedule would permit, we found that the balance ballooned four times the initial value which we had been planning on paying immediately. The individual spoken to did not address our claims, and judging by the reviews of the company I'm absolutely not surprised. Moral of the story, don't get the Marshall's credit card.

I always shop at Marshalls and spend an easily $200 or more a week. Well, I went shopping this one day and I purchased lots of clothes for my husband and I told him that to try it out to see if he wanted to return everything. So he did and I returned a couple of shirts and a cologne that I forgot to check the inside and the cap was missing. Well, I somehow lost my receipt and I had paid with my credit card. She did not want to take my returns. I will never shop at Marshalls again so karma is a **.

Just got a 50-60 ft junk popular taken down and debris removed. The guys had it down and completed in 3 hrs. Working in the rain. Left the place clean and were very professional. Definitely will use them for all our outdoor needs.

This seems to be a pretty common experience with Marshalls, no matter which store it is. I bought a Bluetooth speaker that had multiple alarm devices on it. One high tech one that took 4 different employees to get off of it, and one sticky tag that needed to be deactivated. Well it seems that one wasn't properly deactivated and the alarm went off when I left. So I handed over my bags for them to see if a tag was left on and they ran them over the pad that deactivates those tags. So she does that and swings my bags back through the door, and the alarm doesn't sound. Instead of giving me my bags and letting me go she says "It's not the bags, now you walk through".

Never going back into the Marshalls on Federal Road! Very rude and unprofessional staff! This one Latina female did not know how to do an exchange. I asked, “why don't you just ask a manager to help you.” She rudely says, “I know what I am doing. I don't need one!” She ended up charging my credit card twice and practically throws the receipt to me. I should have reported her to her manager! Disgusting!

I had made a purchase at a TJ Maxx store in Sheboygan out two weeks prior. I realized that I bought the wrong size. I happened to be at a marshals store in Mequon and decided to return the item. The store clerk said that they do not take returns from TJ Maxx stores, which she said is their sister store, and that I needed to return it to a TJ Maxx store! I asked why, when I pay for a gift card, and it has both stores on the card, and I can use said cards at both stores. Why was I not able to return a purchase at either store? She just said that's the way it is! Even though I had said that I had returned at both stores in the past, she said that was not possible! I would like to know the stores policy on returns!

I bought my son a shirt from Marshalls to wear on picture day. I got the shirt home and even though the shirt said large the fit was too small for my son and he never wore it on picture day because I did not have time to exchange it before picture day which was the next day. So he ended up wearing a shirt that he already had and when I took the shirt back to Marshalls they said the shirt had been worn and she turned the shirt all inside and out and there were built in dirt spots all under the armpits of the shirt which I never saw when I bought the overpriced shirt. But needless to say the cashier told me that she could not refund me the $25 for the shirt because it had been worn.

I went to the register to pay and I had a regular price item of clothing and another one was on clearance. The cashier looked at the clearance and since the price was too low she started to look to see if I had changed the price tag. She even asked another cashier if she thought it was changed. I don't think it's appropriate for them to look so much and make the client feel like they're stealing.

I went to Marshalls on Jamaica ave, Queens, NY, a few hours ago, around 7 pm. While waiting in line there was only one cashier, out of about ten, working and the rest were not. I went to a lady who was supposed to help me pay and go, but she rudely screamed at me to go back in line, even though I was the only one left. I told her I had to go quickly for my meter is expiring, she would not listen! I left leaving the stuff behind. I secured my car and then went back. I wasn't going back but I thought that the other employees were not the same. Wrong. I was to discover that they were all the same. I will never be back again. Affordability means nothing if you are to be rude!

I wanted to do a layaway, I waited for like 30 minutes. Nobody paid any attention to me even after I let three employees know that I needed to be attended. I decided to go to the front of the store to make a complaint and that is when things got worse. There's a clerk name Gabriel that was the most disrespectful man ever. This guy talk to me in a way that reminded me of the treatment you get when you are in a place run by the government. All pushy and defiance. Whatever happened to the phrase the customer is always right!! Course I let this dude know that he was being rude but he could care less. I did not buy anything and I'm not planning to visit or buy in this store again.

When I came to the Marshalls in the Polaris location today I heard people talking about us as soon as we walked in on their headsets to keep an eye on us. My boyfriend and I came to shop but felt uncomfortable because everyone kept watching us. I left spending $30 and went to TJ Maxx and spent $460. You guys shouldn't be so stereotypical, just because we're a young minority couple doesn't mean we are coming to steal.

I am happy. The district manager was VERY empathetic and seemed to want me, as a customer, to be PLEASED with Marshalls, NOT angry and frustrated as I was.

Me and my wife come in for shoes and we meet very helpful and friendly staff. She help us out. Me and my wife, we want to thank you Barbara for help. Now my wife she told me we be back for this store if we have to do any purchase.

A few months ago I made a purchase at Marshall's in Turnersville,NJ....as it turned out I had picked up 3 items that were very similar in style to things I already had... I never even tried these items on the tags were all on the garments, my only problem was I misplaced my receipt.... I didn't think I would have a problem since I had just purchased the items no more than 2 hours before...

Purchased a comforter, on Clearance, FULL of BED BUGS!!! Bed Bugs then INFESTED my entire home. Returned comforter. Managers didn't care. According to Corporate office, they did EVERYTHING WRONG. Never filed insurance claim. When they were told to, I received call from Zurich Insurance Adjuster, who basically called me a LIAR, BERATED & HARASSED me to tears. Spoke to a different adjuster, who said 1st Adjuster was SO OUT OF LINE. All he said was PROVE IT, PROVE IT, over and over. It CAN be proven, on store video, just watching me when returning comforter.

In the Austell, GA store I found a pair of shoes on clearance. When I went to checkout, they told me that they needed an additional tag, and could not honor the price on them. They found a second pair and insisted I pay that higher price. I told them their ticketing error was not my fault. This is dishonest, misrepresenting pricing. I won't shop here anymore.

We stopped into Marshalls HomeGoods to purchase a list of items, knowing your excellent quality and selection. Upon arrival I inquired if a wheelchair was available as my mother has trouble walking long-distance without a walker and somewhere to sit. Mind you on the doors are the large blue handicap accessible stickers. I was told "No we don't have the motorized carts." No problem. Just a wheelchair would be fine. "No we don't have one of those either!" Come on guys. You're missing a huge part of the population! For about $79 and a 8" by 3' spot? Are you kidding? We left spending our $400 between Kohl's, who has a wheelchair and Target who has the motorized carts! It is not just little old ladies. With the men coming back from war, you're also doing them a disservice. Please look into getting a couple of wheelchairs at least for your customers, the ones who are a "top priority". It would be a win win!

I didn't know so much Marshalls store before but Some my friends are big Marshalls fan. They used to West 125th St and Broadway store so I join to go with them sometimes. Good quality and nice brand of the item there and all items are happy price!!! So many people go shopping Marshalls is popularity store. Please do not say complaints!!! Such as fancy shops of arrangement or wish to same like a high class store. This store seem like a discount store. When I go to Marshalls, always find something good item was to come at a happy price. We also went to the shop of it since TJ, but there are more shopping at Marshalls.

On June 6, 2016 at approximately 6 p.m. I visited the Marshalls store located at 310 E. H Street in the Terra Nova Shopping Center. The reason for my visit was to purchase conditioner and essential oils. I found the essential oil I was in search of, a rejuvenation mix, however, to my dismay the seal was broken on the bottle and it was the only one in stock. When I arrived at the register I informed the cashier, **, that the particular bottle I was intending to purchase had already been opened and some of the oil appeared to be missing and I wished to receive their standard damage discount because of this. ** examined the bottle and confirmed that it was opened but stated that in her opinion none of the oil inside was missing and she did not feel it warranted a discount.

I purchased a discounted skin care product that had a security box outside the box before purchasing! The plastic wrap was perfectly intact. Looked like never opened before that gave you the sense that just a brand new product. A week later, I opened the plastic wrap... I was in total shock!!! There was an empty eyeglass case instead of the skin care product that I expected.

I have a TJM credit card... when I want to return something I bought at Marshalls, I have to go back to Marshalls to return it. I have a card for all 3 stores. Why can't I return it at either store. It makes me very angry not to return it to either store. All stores are affiliated... Please change your policy...

I went to Marshalls in Greenville, TX and this lady watched and followed me and my son around the store. We went there to find a yellow and black shirt for my boys, which I found. Even after she saw us in line to pay for the shirts she still continued to watch us, until we left the store. I will never go back to that store again!!! Every ** person that comes in a store is not a thief!!! She never once followed any of the ** ppl in the store. Those other ppl in the store could have taken whatever they wanted, because she was so busy watching ** ppl who don't steal and not the ** ppl who could have been stealing. ** are not the only race that steal!!

I know Marshalls, T.J. Maxx, and HomeGoods are all separate companies under one name. I have always found similar items at the same price, between Marshalls and T.J. Maxx. New Marshalls in E. Naples FL, opened 4/1/16. I found luggage that I wanted, but no price. Not another like it in the store. Clerk says "I will price it." I thought the price seems high (and new employee) and she bluntly said "Well, do you want it?" She made up a price. I bought it for $49.99, telling her 1) it did not seem like a Marshalls price, 2) I was going to keep my receipt, and 3) check other stores and the Internet.

12/24/15 I purchased 16 items, for $217.00 of merchandise at store #273 the Metro Colma Mall. On 3/22/16 I returned Five items. I had the receipt and all merchandise had store tags attached. There was a pair of athletic pants which was on the receipt with tags attached $15.00 I wanted to return. The cashier Catherine started looking at me and the merchandise strange. The manager was approving the returns and Catherine, cashier started to claim the merchandise did not match the tags. Well I could not believe THIS. The manager Mike then decided to decline the return of the $15.00 athletic pants... Claiming the same reason. I could not believe this. A clerk overriding a management decision!

The cashier was horrendous. Couldn't even put my ** in the ** bags correctly. Then this ** tried asking me if I want a damn credit card. Like no ** I don't want a card. Then she kept asking me over and over and over and over. Like seriously? Then I went in the bathroom and there was green ** all over the floor. Truly made me want to puke. They have cheap ** here that breaks within a week. You're actually lucky if it doesn't break on ya way home! Lmfao so funny yet, so disappointed. NOBODY wants a ** card! Hate this place seriously.

I live near Ossining, NY and sometimes go to Marshalls for perfume. 2 times I bought perfume where the wrapping stated women but it turned to be for a man. These items were rewrapped. I was told by the cashiers and a manager that they never rewrap anything which is a lie. I was able to return because I had the receipt and box. I again went to this store because I needed to buy a gift and bought a few bottles of perfume 2 for me and one for my niece as a gift. They were all wrapped and in boxes and the wrapping had the name, price and stated it was for WOMEN - I gave the gift to my niece and when she wore the perfume a couple of weeks later she was told by her friends it smells like a man's perfume. The wrapping said women not man - I did not have the receipt and she threw away the box.

Store 1238. My friend and I went into Marshalls for her to return a jacket. The jacket still had the original tags attached and she did not have her receipt. I know for a fact she has not worn the item and it was sitting in a plastic bag for exactly 3 weeks. The cashier was new so he had to call the manager up to assist him the return which was fine, we didn't mind waiting. Once the manager approached the front of the store she was very rude as to saying my friend wore the item. Then she let the young gentleman step aside and create the marked down price with the handheld scanner while she assisted another customer.

I spent an hour and a half looking for clothing for my daughter. I found a pair of jeans and a top for her and was trying on another top for me when they announced the store (Route 256/Hill Road (Reynoldsburg, Ohio)) was closing. So I took what I had found to check out. Once home I showed her the top. She saw pulls in the material so I put it back in the bag WITH TAGS STILL ON. I took it back and the manager said it had been worn even though tags had not been removed. I told her the tags were attached and I was returning it because it had snags. It had a spot of makeup on it but my daughter is black, and the makeup was a drop of white people's makeup... Obviously not hers. I hadn't seen that before but was returning it because of snags.

01122016 19:00 hours Store: 12520-F Westheimer Street, Houston, TX 77077. I shop at this store often, which is near my home. While attempting to purchase 4 items today, cashier name ** attempted to remove the 2nd markdown sticker on 1 item. I felt that if she altered the sticker, it would not be as obvious that the neatly placed sticker had been done by an employee. In addition, I knew I left 4 identical items with the same markdown on the shelf, so I wanted a manager to confirm the price. ** told me that she would not call the manager as the manager was busy. Wrong answer. Then she started whispering to the boy working behind the counter with her.

On Friday January 8th at approx. 9:30 am (right at store opening time) my husband and I entered the San Bernardino Marshalls. I was there to return some items and to do a bit of shopping. We are what I consider loyal Marshalls customers but not after the Manager literally called me cattle. I entered store and the Manager and approx. four employees were just standing at the registers, no customers at registers, and I was only three feet from the Manager when I told her I was returning an item. In a sane intelligent world I should have been able to walk right up tho the Manager at the register but this Manager told me and my elderly husband with bad knees that "you have to go through the corral." She made us walk all the way through the "maze" to get to the registers and called it a "corral' so literally calling me cattle. What a **! So hey Marshalls customers, Marshalls considers us cattle!

We went shopping at Marshalls and got to the cashiers to pay. The clerk claimed that he really liked the shirt that we bought, scanned the item, and then suspiciously took it back. We asked him what was wrong and we were told that the ticket price was incorrect and the correct price was $15.00 instead of $5.00. THIS WAS A STORE ERROR, so we called for the manager and he proceeded to make claims that WE SWITCHED the price tags, and refused to sell it to us for the marked price. The manager's tone was beyond rude and condescending, and borderline racist towards us. This is of course impossible because the price tags are attached onto the clothing with the plastic fasteners. It is also illegal to change the price of the item after the tag has clearly been marked in the state of New Jersey.

Myself and my daughter were shopping in store and had a few items to try on. We went into the dressing room and as we were trying on pants at 9:23 pm and in comes Doreen ** and told us we had to leave the room because they were closed and we could purchase the clothing without trying it on if we wanted it. She told us she didn't care if we bought it or not. We proceeded to leave while she was having an attitude with us and I told her she should be nicer to the customers and she said she was only nice to customers who were nice to her.

I cannot recall any further activity about this issue. I write to say that Marshall's redeemed itself in my eyes some three years later. In the course of paying for an item, I took my phone from my purse and placed it on the checkout counter. There it remained. On discovery that my telephone was missing, I was distressed, to say the least. I mentally and subsequently physically retraced my steps, and immediately visited Marshall's, where my telephone was returned to me immediately, with no harm and no bureaucracy. I thanked the staff profusely. Needless to say, I was pleased. I have also observed that the store salespersons seem to be of more positive attitude and helpfulness than in my earlier encounter. I don't know what has happened: I am just glad for it.

They are the rudest people on the face of this earth, omg! If you have a receipt and the item was just bought 10 minutes before. They are the nastiest people, I was so embarrassed and it continues to happen all the time. Nasty managers, nasty cashiers, just nasty people. They don't care if you have the correct item, the tag is on, and you have a receipt, and you just bought it 10 minutes before. You go home, your daughter tries it on and says it's a no, you go back and they are nasty and refuse to refund you. Omg, I have never been so embarrassed in all my life and in front of my daughter. I'M done! So far they have done this over and over saying "there are thieves everywhere" 10 times so far, are these people calling me a thief? I don't think so, omg, I have never been so upset in all my life.

I paid $119 shopping at Marshalls - Mason. The manager Sabrina sounds threat to me. She said "wanna call police" and force me if I wanna return all I bought. I feel like INSULT to me, get me very, very ANGRY!!! I paid $119. I am not thief, how can she say wanna call police? This is server insult to me! I feel very angry. I am in tears. I couldn't sleep all night, affect headache, hopefully I can take legal action court her. I often spent a lot shopping at Marshalls. She doesn't respect me like customer. She treat me like thief. My husband is general manager, he said Not walk in Marshalls located at Mason again.

The store on Hempstead Tpke in Elmont is the most disorganized poorly managed store I have ever shopped in. To make matters worse, customers waited over an hour on line at the register since they only had 4 registers open for over 30 frustrated customers. When I finally got to the register the Manager did not allow me to keep one hanger for a suit I had purchased. He was rude and did not offer an explanation. He should not be a manager because he's a terrible representation of this store's customer service. I will NEVER return to this store.

I went to make a return at Marshalls on my lunch break. I work there at the Empire center where they are also located. I am at their store practically every day. Some of the employees know me by name and the others by face. Today, I wanted to return a purse that I had purchased on 07-23-15. I gave them a receipt for the item. They were so rude to me. I was in disbelief. I was told it was not their item, and they would not be giving me a refund. They said they had reviewed the cameras, and it was inconclusive. I'm not exactly sure what that means. I had put that purse on hold earlier that day. I went to purchase the bag and other items later that night with my husband. The manager who was the rudest, most unprofessional person I have ever come across said all of the employees confirmed that they had never seen that bag And handed back my bag.

There's no sign in the lady's fitting room that says boys 10 years old and older are not allowed in. The lady working there told me that my boy couldn't go in with me. She was really unprofessional at her job. I work as customer service that's not how you treat customers.

Any time I try to refund anything especially clothing at Marshalls located at Glen Allen, VA, manager refuse to refund me back. She always make ugly face, refuse to check price, treat me like trash. And I always shop from Marshalls, T.J. Maxx but treatment by them are very bad.

I have to comment on the ABSOLUTE WORST EXPERIENCE EVER ENCOUNTERED AT ANY ESTABLISHMENT!!!! I have been a long time customer at Marshalls and their existing brands. I had the misfortune of walking into the Marshalls (Store #842) located in Middletown, NY. This is not about the unorganized shelves of shoes or the uncleanliness of the store... this goes far beyond outrageous! There were only 2 cashiers whom looked very young and uninterested in moving the growing line along. I was called to the cashier of **, a young messy disheveled, unprofessional looking young lady (looked like she had a rag on her head). I asked her very quickly for the manager only because I wanted to purchase a dress that had two areas that needed stitching but was the only dress that fit my very tiny niece and I could step aside so she could call the next customer.

Great service at your Huntington Beach, CA store. I left my purse in the shoe department after being helped by ** tremendously. Once I realized it (30 minutes later) it wasn't there. It had been turned in and the front desk couldn't have been nicer. My sister needed help getting a different size in 2 blouses and was sure they wouldn't have a small in another blouse. The young woman who helped found the small and was so great to work with. We will return!

I bought a pair of sandals that had scuff marks on heel (when purchased) at your New Rochelle location about a week prior to attempt to return on 5-23-15. Unfortunately service was not performed well because the supervisor ** was very abrupt, dismissive and condescending. While waiting to resolve return issue, ** aggressively questioned purchase of a tester bottle because it was sprayed. She was sarcastic and quick to advise no refund of product because damaged, unable to resell in store and won't accept loss of revenue for other stores negligence. When asked for manager, ** briefed ** that I was rude and did not listen, which caused the manager to be very defensive. Adding insult to injury, ** asked if I understood english. I was not taken to the side or an office but remained in the center of the check out line with other onlooking patrons of the store.

Manager was rude, disrespectful and indignant. I was returning an item and she refused the return stating I didn't have a receipt (total fabrication). I had the receipt. The way she was speaking you would never speak to a customer and then she threatened time kick my ass. I told her I was going to report her and it will not stop here. I'm reporting her at corporation office.

I was in one of your store locations on W125th Street and Lenox. I rarely shop in this store but when I do I feel very uncomfortable. My son and I just went in there yesterday to pick up a shirt for his prom. And one of the employees were very nice but as we approached the cashier, we hear on the loud speaker that the "Customers, there's no line in the men's department. Go down stairs to the first floor." Why should we go downstairs when the line was open and the cashier was taking customer items?

I'm very disappointed how the coordinators at Marshalls on howard and clark act with their own coworker. I'm a regular customer and it's really disappointing that between them they don't show respect. I figured out her name was **. This is my favorite store and I hate to see employees don't show respect to one another. Before I check out I decided to take it upon myself and ask her why did she say such things and her reply was they're a bunch of animals. I'm outraged at her and can't see how she was hired there. If she change her attitude I'll shop more. Until then I'll take my money to the skokie store. I can't believe marshalls let monsters like that work there.

I noticed while I was looking for something else in reviewing my checking account activity that I had a double charge from Marshall's from 5 weeks ago for $144 on March 15 then the same exact charge 2 days later. It was late on a Friday when I noticed it and of course, no one was going to be on the customer service phones until Monday. I sent an email and received a response over the week-end that given that personal details had to be exchanged I would have to call. No apology or even standard "sorry for the inconvenience", no "here is a direct line", just a message that I would have to deal with this during normal working hours (when I will be working).

Marshalls 810 Playa Avenue, Sand Dollar Shopping Center, Sand City, CA 93955. One of my favorite weekend shopping outings is to visit Marshalls in Sand City California. I usually find great deals reasonably priced on brands that I love. About 2 weeks ago I made a purchase of 3 blouses and a night cream and a face wash. I tried the blouses on in the fitting room where the loss prevention associate was pleasant and the entry hall of go backs was well organized. As I approached her for a fitting room tag she dropped what she was doing, made eye contact then proceeded to count my items. On my way out of the fitting room she thanked me and took my tag and unwanted items. I had a wonderful experience at checkout. The cashier was professional and added a personal touch by asking if I had any exciting plans that weekend.

My girlfriend and I had a horrible experience here tonight. My girlfriend was looking at purses and the store manager ** started bothering us with questions, then got on his radio and asked loudly for the workers to follow us around like we were thieves. He was following us rack to rack while my girlfriend got a purse and shampoo and kept crackling over the radio "FOLLOW THEM! FOLLOW THEM!" My girlfriend gave me the stuff she'd picked out so she could use the restroom and he said loudly over the radio, "FOLLOW HER. FOLLOW THE WHITE ** TO THE BATHROOM." A girl reluctantly followed my girlfriend INTO THE BATHROOM. I tried to confront ** about how horribly racist and nasty he was acting as a manager ** and he ran into the "Employees Only" area squawking continuously into the radio.

Aventura store - I work retail and I know all about comments with customers. But today I had to the store was a mess! The whole time I was in the store there was an alarm going off in shoes - no one stopped it, merchandise all on the floor and the young people working there walking around. One kid had a rack of men clothes and only took one pair of pants to put back and the line always long I just had to walk out... sad.

I write in regards to the HORRENDOUS EXPERIENCE I have just had over the 12th 13th of this month!!! I was attempting to purchase the last one of a bone (part cashmere) plain bone colored robe from clearance rack. It had 4-6 major holes where it looked like it had tried to be stolen several times and the alarm caused holes. I was treated like I was IMPOSING ON THE FIRST CSA and treated as if I was wasting her time as she explained no one can discount further BUT the computer, and then walked away as if I was not there. (I had a cart full of things to purchase and was so angry I limped out, I'm disabled!!!!) I called this morning and spoke with the Supervisor **, who again was VERY CURT and RUDE and again said the same thing!!! THIS IS RIDICULOUS!!

I am an associate of another Marshalls. I went to the Marshalls next to food for less and I brought about $200.00 worth of toys home goods etc., and I forgot my receipt and they took me through hell. It's so hard to find a nice understanding person. The lady kept howling at me, wouldn't let me get a word out my mouth. I can't believe it. I'm so mad I have to keep these things I can't use. I'm thinking about looking for a new job. It's horrible there. I wouldn't never shop there again ever. WORST CUSTOMER SERVICE EVER but the store is very nice and clean. At my store, they teach us to be nice and understanding when a customer or employee is returning anything. I'm still in complete shock! Also very angry.

I stopped at Marshalls to buy a hairbrush and was happy to find one with a ticket price for $1.99. However, when I got to the cashier to pay for the hairbrush I was told that the ticket price was incorrect and the correct price was $20.00. I insisted that I should pay the lowest ticketed price because it was the store's error, not mine. I also explained to the cashier that changing the ticketing price to make me pay a higher price is false advertising, a violation of New Jersey laws. She called the manager, Iana **, for advised on the issue. Ms. ** stated that the price of the hairbrush is $20.00 and the markdown ticket on it for $1.99 was an error.

I absolutely love your stores, no doubt about it. I don't expect topnotch customer service at such an off-price store but I always have a nice experience there. What I am appalled about is that you use a Credit Card provider for the store who outsources to Asia. This to me is despicable and will definitely affect my decision to shop with you or any of your other businesses. I would rather pay $1 more per item or more to keep jobs in the United States.

This happened at a Marshalls store on Mopac in Austin Texas. On the 17th of January 2015, I went to return a dress (Ellen Tracy) out of the two that I bought sometime in December. The dress was so colourful, I liked it but had to return it because the zipper was bad. I went with my receipt, and the dress had all the labels and tags. I got to the cashier and she scanned the item, and apparently their system couldn't identify it, she called the manager for assistance.

My family was shopping at our local Marshall's in Salinas today and my husband grabbed a Classic Winnie the Pooh stuffed animal to buy as an early V-Day gift (I <3 Pooh Bear). It had a clearance tag attached with a sensor that read $12. When I was paying for all of my items the cashier said the bear was mislabeled and "It's like $70. Do you still want it for that price? We've been having a lot of issues with things being marked wrong today.” He told the cashier next to him that the price was wrong and she called someone to the front and then cancelled after the male cashier told her that that person was busy and needed help themselves. Then she called another guy up and then remembered he has just gone on his break. He asked her for a department number and then told me "The tag isn't even for that department.” My husband walked up and said I should talk to the manager because they should honor the marked price and not expect me to pay $70.

The cashier in September 2014 Greece Town Mall was misleading doing anything to get a new charge account sale. I told her that I would open an account ONLY IF I COULD PAY IT OFF NOW writing out a check creating a zero balance. She stated, "YES you can. No problem." As soon as my account was opened she told me that she couldn’t take the check and that I would need to go online to get the address for charge card payments. I left, went to the lot, sat in my car, went online, found a payment address, and mailed a check for the total amount of my 1 item purchase. There was problems with that I have been billed, over billed, interest billed, downright gouged!

This has happened TWICE to us at the Jones Valley Marshall's in Huntsville, AL! When you check out they ask if you have a Marshall's loyalty card which will save you x dollars on this purchase! When you ask, "is this a credit card"? They tell you, "No, it is a rewards card"! Then you ask, "is that free"? They say, "Yes, it is free, just fill this out". They then hand you a "rewards" card application that suspiciously asks for bank account, income and personal finance information! The application is CLEARLY for a CREDIT CARD!! Both direct answers were BOLD FACE LIES! This has happened TWICE now, once to my wife (as I discovered afterwards) and once to me! I will NEVER, EVER step foot into that store again! I just want them to CEASE their deceptive manipulation of customers!

I am a frequent shopper at Marshall's clothing store. I just moved to Frederick and went into the store to return a 99.00 dollar hoodie. I left my house with the specific purpose of exchanging the hoodie. I remember before leaving I located the receipt and put it in the pocket of the hoodie. I went directly to the store from my house and before leaving put the hoodie into the back seat of the car. I arrived at the Marshall's store about 1:30 and handed the hoodie to the cashier. I'm sure we have all been in that situation where you are making a return and when that is communicated to the cashier they ask their first and most important question. Do you have a copy of the receipt? When asked I told the cashier it was in the pocket of the hoodie, I kinda remember watching the cashier do what all cashiers do to a return... make sure of the condition and then reach into the pocket to get the receipt. I did not even want a return of cash. I told her I just wanted to do an exchange. It was at that point I left the counter and started to look for exchange items.

Marshall's store 403 in Kennesaw, GA has taken such a nose dive since the new manager Nadine ** has taken over. This woman treats her employees like sweat shop workers. I'm sure if she could carry around a whip and beat them she would. She is rude, sarcastic and outright cruel to her employees. One of their seasoned employees who has been with the company for over 10 years was recently demoted by Ms. ** after the employee was unable to work on a specific night to close due to having a young child at home and no babysitter. This employee had all her benefits revoked and hours cut significantly all for not being able to work ONE specific night out of the week.

On 2/08/2014, I went to the Only Marshall Store in Hialeah (Miami-Dade), FL and bought a skirt, pants and a Dress for my niece that was on clearance but for religion beliefs she can't use them. So she never wore the clothes. Today, only 4 days later, I went to the store to return the clothes. I lost the receipt but the clothes still have the tickets on them and they told me that they don't sell that merchandise. WHAT????? I bought it there 4 days before.

Their customer service contacted me telling me that the district manager will give me a call. Later on the district manager called and told me to go back to the same store and the assistant manager there will help me but NO PROMISE. Long story short, I went back to the same store with the merchandise and I did ask for the assistant manager. This was interesting: he didn't have a chat with the district manager about my situation!!! Well, he went ahead and issued me the store credit. No argument over the returns! Nevertheless, it didn't mean that I will shop with them again as it still was a very unpleasant and stupid experience.

Several weeks ago, I had applied online for a seasonal job. I called the manager of the store location that I desired to work. He told me that they were indeed hiring and I should pull the application from online and to fill it out and take it in to him. I asked if it was possible to give it to him directly in person. He said yes. I go into the store on Oct. 23, 2013 and was greeted by an employee. I ask specifically for the person I had spoken to over the phone. Being that we had talked back and forth a few times, I thought it was best to give him the application. His name is ** /manager/ store # 513. After requesting to see Mr. **, The person who greeted me, quickly and rudely said that he was not available. So I asked if she would give him my application. She took it and I left.

At your stores you do not offer Military discounts. We, the vets, do not make a lot of money. I know that you will get a tax write-off for helping the troops in this way. If you cannot look after who looks after you, then go do your own protecting...

Tonight, around 9 o'clock, with just 30 minutes before closing, my 2-year-old son, my husband and I were browsing for some kids' books in one of Marshalls stores located in Naples, on the 9th Street North, trying to find one that suits the best for my child's needs. All of a sudden, this employee named ** stormed between us, throwing stuff on the shelves so loud that my son got really scared. She was obviously disturbed by our presence there. She turned her back and left, so my husband, shocked by her impolite behavior, asked her, "Does this mean we have to leave?" She yelled back from the top of her lungs, "Yes! It's almost closing time so you need to go!"

I just learned today that I can't go in the fitting room with my one year old baby in the shopping cart. I was going to try 5 pants. The attendant counted them and with the #5 in her hands, she told me that I would have to bring the baby without the cart or leave the baby's lunch bag outside of the fitting rooms. I totally refused to leave my baby's food with her or anybody and my baby was not going to be running around while I try 5 pants. I was so upset, so she called some other lady, I guess a manager who explained to me (in a no pleasant way) that it's the policy of the company not to let people in the dressing rooms with bags. It was not a regular bag; it had baby food. Pants do not fit in there. Hey, if you are giving me a little card with the number of items I am trying on, when I come back, I should have the same amount of items, hand them to you if I do not want them, and it is your job to count even if I will buy them. Come on! I am a mother who always has to have snacks for my son mostly if we are shopping. It is ridiculous the way that attendants treated me today in front of my son.

A week ago, I purchased a blow dryer at the Studio City Marshalls. When I got home, I realized it was too heavy on my wrist. So I ordered the x5 Superlite from an online website. When I came in to return the blow dryer, I stood in a 20-minute line. I explained to the woman at the counter what happened. She told me the manager refuses to allow me to return the blow dryer because it had clearly been used. The box looked used and so did the blow dryer. I have never used this blow dryer. Half the stuff you buy at this place is in dingy packaging. They are items that have been returned from Elizabeth Arden and whoever else.

I was buying a gift yesterday, 12-03-12, at Marshall in 12 mile in Gratiot. The stupid security humiliated me in front of my kids, that I was changing the price of the item that I've been trying to purchase. He told me that I am lying and I committed a crime. I replied to the stupid security guard, "Do you have any evidence?" He said he saw me on the camera. I told him, "Why don't you show me?" The stupid security can't even bring up the evidence. He brought me in the security office, which I feel very embarrassed to myself even though I did not do it. The stupid security guard brought the item that I've been trying to purchase. He looked at the tag one by one and he think that the tag was changed by me. I did not even do it.

Today, I went shopping and I found 12 size shoes. The brand was Aerosole on sale for $22. I looked for my size. I found a higher ($25) price was on it. I found one of the workers. She said she needed to ask the store manager. She was working next to manager when everybody was waiting in the line but it wasn't interest to her. Limited cashier was on duty. And when I tried to explain, he corrected my language and she said, "Back up," and she said that I was behind the cashier. I was not! She wanted me to feel bad! And she got the other shoe and went somewhere. After she came, the other pair returned. That's why, explained to me. "How did you know only the other shoe returned?" I asked. She repeated. I said, "It is not clear for me." I don't want to shop. I can't trust Marshalls anymore. And usually I am seeing at different Marshalls the same things with different prices. I saw the first time in the store the same brand, different size had different prices. It is unfair, cheating to customers. Who can you trust anymore? Isn't that kind of stealing from customers?

I purchased a pair of capri pants. I wore them one time. I went to wear it a second time and the metal clasp to secure the pants broke. I went back to store to return. The employee told me I cannot return worn merchandise plus they would be unable to resell. Duh! If you had not sold me defective merchandise, I would not be here returning. Because I purchased over 30 days ago, the store will not able to credit my Visa account. Well that is because you sell merchandise out of season and no one is wearing pants in the heat of summer. Other pants I have purchased from this store have zippers that do not stay up. I will not purchase pants from any Marshalls or TJ Maxx stores ever again.

This is to express my dissatisfaction and torment from being humiliated and harassed in front of my son and the public that took place at Marshalls store at 31878 Del Obispo, San Juan Capistrano, CA 92675. I purchased 3 items on 08/08/2012 at 21:27:45, transaction record #**, reference #**. They were a pair of shoes for $22.00, a tunic for $10.00 and a swimwear $19.99. Due to the late hour and the closing of the store, I had no time to try the swimsuit in a fitting room. Upon coming home, I discovered that the swimsuit was too small for me and went to the store to return or exchange it at my earliest convenience, which happened to be 4 days later.

I understand that service and seeing-eye dogs must be permitted in stores, but in the past couple of years, I have seen people allowed to bring their dogs into your stores at will. These are not service or seeing-eye dogs but are dogs on a leash or sitting in the baby seating portion of your carts. I have even heard them barking, and at least on two occasions, growling at customers. I complained to one manager who informed me that he didn't take action because he did not want to offend a customer. So it's okay to offend the rest of us, but not the dog owner? I mean people put their babies and youngsters in those carts, and who wants to place their baby where a dog has sat?

I bought a pair of gray Skechers Sneakers. I paid $75 a pair at Marshalls store here in Sarasota, FL. I read all the information, played the CD on how to walk and rock back and forth in them. I practiced and found them comfortable. While I walked in them and came to a curb, I fell sideways and hurt the upper part of my ankle on my left foot. For one week, I had to stay off it and could not walk and put pressure on it. It was so painful. I healed myself by staying off the foot. I will never buy another pair again. And they are still in my closet. I contacted Skechers in the Ellenton Outlets Store in Bradenton, FL. They would not take them back neither would Marshalls. This is a lie that they balance well. They are not advertising the truth about them.

I attempted to return a wall hanging I purchased 12 days ago. The manager claims she cannot accept it since it is rusty. That is the style of the item! And even if it weren't then, she is claiming that her store sold me subpar merchandise. I'm very angry and disappointed. I will be calling the complaint number as soon as they are open. I expect to be able to return this and won't accept less.

Yesterday on April 30, 2012, I purchased a pair of white jeans at the Marshalls at Jonesboro Rd, McDonough. They were a size 8, a little tight but the store had none in a size 10. I wanted to keep them if I could not find a bigger size. So I kept them in the car with receipt and stopped at the Marshalls in Griffin today, May 1 (one day later). They had the pants in a size 10 and I went to the register to make the exchange. Here I was told I owe $7 because there was a prize difference for the exact same pants! Same label, brand and even down to the buttons. No difference! I asked to speak to a manager but she was on her way out the door and just said, "We don't do that here." So, I ended up paying $7 for the difference on the same pair of Jeans and I am really upset! I called the store on Jonesboro Rd. and talked to their manager and was told that it should have been an even exchange due to good customer service. I'm just venting and don't wont that to happen to another customer and I think you should be made aware of this situation.

I asked an employee to use the restroom and was told the restroom wasn't open to the public. I then proceeded to explain to her that I have Crohn's Disease and I showed her my medical alert card which gives me access to the bathroom and she proceeded to direct me to customer service. Here I get another employee who says the same thing. All along no one has stopped to look at my card they just keep repeating that I can't use the restroom. I asked to speak to a manager and the manager, after two over-the-loud-speaker calls, never shows up. I told them that I really needed to go (there is a reason I have the card so I don't have a number 2 accident in my pants) and the rude employee said well there is a public restroom across the street 3rd floor you would have made it by now if you had stopped insisting we let you use ours here. I got infuriated.

I considered my self a loyal customer of Marshall's because this great store gives the opportunity to get high brands on clothes and many other products which are privileges for rich people. I visited a few stores around NJ, NY, MA, and WA, I love shopping there. My closest Marshalls is located in Kearny NJ. Last Wednesday (02-15-12) at around 8 pm, I was there buying some items, I went out satisfied, after the best cashier offered me an excellent service. Her name is Bora, she is friendly, patient, polite and has a lot of experience working with all kind of brands. I am sure Bora is the best employee, working in Marshalls Kearny NJ. Marshall should acknowledge that worker.

Defamation of character, falsely accused of shoplifting. I was told there were no cameras in store when asked to see the surveillance video. I'm a normal customer at a local Marshalls store in my hometown on Feb. 17. It all changed while I was shopping. A man approached my cart where my infant son was laying in his car seat. He moved my cart and put his hands in it. When I noticed this, I said "what are you doing?". He responded, "no problem, I'm just looking". So I continued shopping, took my items to the line and paid. As I was leaving the store, the same man approached me and accused me of stealing, took me to the back with my infant son and yelled at me. By far the worst customer service I've ever experienced. I told him to show me the surveillance. He said, "you're pushing my buttons". I told him to call the police if I was stealing. He refused, he also told my wife if she didn't shut up, he'll make something up for her and get her arrested. This is the worst customer service I've ever had. He's done this before. There has to be a stop to this. I was falsely accused.

I bought 2 pieces of luggage at Marshall's store in Cronwell, CT. The manager told me that I can get the 27" piece in another store. Now, I'm stuck with only 2 pieces. I can't find the other 2 pieces, that I need for a complete set. I'm very unhappy with this matter. Can you please help me find the other pieces, so I can have a complete set.

I bought dinner plates, salad plates, and mug from the Marshalls in Hadley, MA, and upon payment, I realized that I had forgotten my TJX card at home. So the cashier assured me that I could use another card and then later return and rebuy the stuff on TJX card. My husband went back the next day with the receipt. The store manager told him that he had to have the stuff with him, so he went back to the car and brought the stuff in.

I went into Marshall's in Modesto, Ca on 1/12/12 to see if I can get store credit on two pairs of jeans I had bought. On one of them, I did not have the Marshall's tag or receipt and on the other pair, I had the tag but no receipt and I just wanted to get store credit. When I approached the counter, a young blonde girl who had no customer skills at all, helped me. Right of the back she asked me where I got them from. Obviously, Marshall's. I explained my situation, that I didn't have the receipt and she just said, "If we don't have these jeans in the store, we can't exchange or give you store credit." So then, she just walked off with the jeans to the front registers and was talking with other employees and just staring back at me for 5 minutes! After she came back, she said she would have to get the manager's approval.

Manager, Lucianne did not want to exchange some speakers I had purchased one week ago because I did not bring the receipt. I was spending $101 of purchases in the store and she advised that since she couldn’t test the speakers then she couldn’t exchange them. I then said that it was fine, that $12.99 is not going to affect me in any way, that thank God I make enough money to not need the $12.99. She then tells me, "I did not tell you that I was not going to exchange them but if I feel like it, I will not exchange them."

I am currently an active member of the US Navy and had visited the Barboursville, WV store on leave. I went to purchase shoes and was told to leave the store after shopping for only 20 minutes for a pair of boots to purchase for overseas. I am usually an avid shopper in Virginia at Marshalls. The reason I was asked to leave was solely because my girlfriend is an employee at this store. I was also accused of being in there for 5 hours, when I was actually shopping at other stores including Target, Home Depot and Dollar Tree.

I bought a non-stick frying pan from Marshalls for $24.99.

I just graduated and moved to Rome, NY with my boyfriend and I needed to get a job to pay rent. I submitted applications everywhere. It was really hard to find a job, even where I used to live. Finally, Marshalls called me back and I eventually was a part time temp there. It was my first job and I was excited. I did everything they asked no matter how much I didn't like it. A few days before my first month working there, I had a death in the family. My aunt passed away, I was very depressed and sad. I called my office and said I can't come in this weekend as I have had a death in the family. One of the managers said I didn't have to work that weekend but had to report to work that Monday. So I spent the rest of the week with my family and went into work that Monday.

I was at Marshalls at the St. Louis Mills outlet to return merchandise yesterday evening. I confirmed with the store clerk (coordinator, her tag said Marie **), if that was the return counter as I saw no one in line, as she was handling a customer. Her response was yes, but let me take care of this lady first which was fine.

The original price of the item was $79.99 and it was mark down to $ 58.00 there was two ray cop Anti bacterial vacuum mark down and three others where at full price. When I arrived at the register, I was greeted by an associate at register 6, I explained to the associate in detail that my item was mark down and there are three others in the back at full price was it possible to verify if my item was mark down for a lesser price.

The 10th of August, I show at the store of Marshalls at H street in Chula Vista, CA to see if there's any possibility to change a sunglasses I bought by 11 of July because the glasses have a fabric problem. One of the glasses for some reason don't keep staying. Anyways, what I received from a supervisor store call Susana was an insult telling that, "You guys, don't sell that brand in front of a lot of customers, making me feel like I'm somebody with not manners" She told me she won't help me plus talk to the other supervisor that don't change me the glasses.

I went to your store as I always have done for the past 20 years. This time, I was looking for a pants and a belt. At the belt area, I saw a man hanging belts, I asked him if it's okay to lay the belts on the floor to look for one my size, he said okay. While I was looking, a woman came and told me that I can't put the belts on the floor because someone could get hurt. I understand, so far so good. So I started to look in the bin, another woman came to assist but Gloria told her that she does not want her to help me. It seems that Gloria is a big shot there, I told her that I needed help.

Bad customer experience. I visited Marshalls Store in Woodbridge on May 21, 2010. While making the payment (at 6:25 PM), I presented HomeGoods card which had some store credit on it. The cashier, Mukesh, asked me to swipe the card. Once swiped, he had to make several calls and took 20 minutes to process the request. He realized that although the card only had a balance of $16.04, it was treated paid in full for a bill of $72. He then raised it to the attention of the store manager, Bownie. Half-an-hour into this, I still could not leave as my HomeGoods store card was swiped and my balance was debited from it. Finally, it was all cleared out at 7:25 PM and I had to get everything re-billed again.

I got a gift over the holidays that I wanted to return, I was told that the item that was sold to the gift giver for $83.00 is now on clearance at 75% off and since I did not have a receipt, I will only get a small portion of the original price paid. This is a ripoff. The original store label on the box says $80.00 plus tax, I'm sure when they scan the item, it will say when the item was purchased and for how much. I think how they process gift returns is a complete rip off! I will not shop for gifts at this store, I will spread the word about their rip-off return policy!

I'm writing to document and ask you to take notice of the lack of customer service at your Savannah, GA store on Abercorn Street. I stopped by the store to return a bag with my sales receipt today at 12:30pm, 2/8/10. I did not have a Marshall's store tag on it because it was attached directly to the security tag straight onto the bag. The associate, Brandon M., who checked me out, forgot to give it to me as they were closing.

Bank card/ATM fraud by retailers: On 12/29/09, I returned items at Marshalls at Summit Heights Gateway ($19.56) and Michaels on Summit Ave. ($6.07) using my bank ATM card. 3 days has passed, and I have not received credit. These retailers have had the benefit of reselling the items, but I have not had my money refunded. I called both retailers a day and was told by Marshalls it may take 10 days and from Michaels, 3 days to credit my account, which still has not happened. I have to spend time tracking to see the credit. Credit cards have hiked their interest rates and cut limits. More people are using cash and ATM cards, who in the past may have not been as scrutinized for their processing. I believe these retailers are unfairly profiting from ATM by hording the refunded money and gain short term interest, stealing from consumers. This needs to be fixed.

A public and embarrassing violation of my consumer and civil rights by Marshalls’ employees with an arrogant and aggressive behavior at the East Hanover, New Jersey, store - As a matter of fact, my sister and I were the subject of a public humiliation at the Marshalls store in East Hanover when a gentleman, whom I assumed is a security guard, showed up with a very aggressive tone of voice accusing us of switching our clothes with the ones in the hanger under the curious watch of shoppers and employees as well. We were viciously ordered to go to the fitting and then we were closely being watched during our stay at the store. The following paragraphs will relate the fact in detail.

On 2-28-09, I went into a Marshall store to retrieve a layaway. The customer serve rep name Salina was working the desk. I told her I wanted to change the layaway and she stated she would have to cancel it if I take more than half off. I then told her I will pay for the entire layaway and return items I don't want. She immediately became rude and obnoxious, shouting that this was too much work for her and she does not have adequate help. Her line is getting longer and she was spending too much time on me. I immediately asked for a manager which she instead of using the paging system, she shouted across the crowded store for him.

I have been a victim of identity theft. After shopping at marshalls, and the loss of personal data, someone obtained my name - social security number and has applied for credit and loans in a name I don't use. On the Equifax site, it noted that my name was officially changed to this other name. I was notified by Discover card that there have been numerous attempts to obtain my bank accounts, that I am in debt [ I am not ] and that my credit rating as a result has been lowered. I previously have had the highest credit rating. I have not applied for any credit cards in the past several years, and did not apply for the Discover card.

I have been an avid shopper at Marshalls in Albany, New York. My credit card number was breached by the individuals who broke into their computer systems. Because of this experience I will never shop at Marshalls or TJMaxx.

Ibought two suits from them one of them is falling appart after initial use but the store manager insulted me by saying this is 2 to 3 yrs old suit when I showed the recipt at that time he wanted the tag from the suit 1 I did bought this suit to return it I would not save the tags luckly I found it . when I went to yhe store the second time they refused it all together this suit falling appart from between the legs. yes I used it for couple of times but when I see quality of the suit and it is ripping apart I want refund

I and my wife are tourist in the US and thus we both only have foreign passport and international driver license as our legal and valid IDs. A couple weeks ago (either Wednesday or Thursday, around 3:00 pm) we visited Marshalls of South Coast Plaza to exchange some items. Since we lost the purchase receipt, we're required to show our valid ID. Unfortunately, we're rejected by the store manager simply because we don't have a state ID (i.e.California ID).

A globe was purchase a week before Christmas at Marshalls for a Christmas gift and the globe has been falling apart ever since. On Christmas day We recognize that the globe had a crack in the top but we ignored it because it was not so noticeable. However, as the months went by the globe began to fall apart. The globe itself is beige with a black wooded frame.

I purchased a Panettone bread at the Marshalls in Watchung. When I checked out I was charged sales tax. When I questioned the Manager, she told me that it was a gift, so it had to be taxed. When I called customer service they told me the same thing. I work in a major supermarket chain and we are not allowed by state law to charge tax on this item. It is food. It is not hot or prepared. The customer service representative, Mike, told me I should have bought the product in a supermarket if I didn't want to pay tax on it.