Curacao Reviews

I had the worst experience with 2 of the Curacao employees. I had asked about a month ago for the company to come by and fix my dryer which had broken, about two weeks later a guy from that company came by. The only thing that was not right was that he walked right inside my garage and was about to open my door without anyone's permission. At this time my husband was driving in the driveway when he saw the man and my husband quickly asked him, "Hey, can I help you with something?" The man had said to him, "I am here to fix your dryer", then my husband had told him to wait a second he can't go in without his permission.

Around 10/28/2013, my car was stolen from the back parking lot of my apartment complex. In my glove compartment was my account information slip from La Curacao (the one handed to you when you first sign up for credit inside the store). Well they were somehow able to make an online purchase and maxed my account $200 over the limit. When I found out and reported it to La Curacao (on 11/6/13), they at first did not believe me and the guy on the phone was extremely rude. Afterwards, they told me that I needed to file a police report, take it to La Curacao.

Early in July of this year I logged on to make a payment on my credit card. I saw there was a transaction "pending" for La Curacao. I immediately contacted my credit card company to notify them that there was fraudulent activity on my account. Unfortunately, the charge for La Curacao was released before the credit card company could stop the transaction. I've tried contacting La Curacao numerous times. It's been a nightmare getting through their automated system.

I purchased an Android Tablet from La Curacao. I was warned by the Radio Shack not to do so because they give their clientele a very hard time when returning, exchanging or having issues with items. I didn't believe I would have an issue and decided to make the purchase at Curacao because Radio Shack priced the tablet at $30 more. What a horrible mistake. NEVER again! The tablet is DEFECTIVE. It didn't turn on, it won't charge and is completely useless. I took it back the next day to the store for a full refund at which point they had a technician assure the tablet was defective. Indeed it was and they agreed to exchange it. I asked for a refund as I didn't want to take my chances with them. They stated I would be charged a 15% restocking fee. I refused as the item is DEFECTIVE. I live in CALIFORNIA, Los Angeles. And in CA you have 7 days to exchange or receive a full refund.

This store is one of the worst places to open credit. It's located in Los Angeles and has several satellite stores. They target low income hardworking people, and offer outrageous interest rates for appliances that are not of brand name. That is why I never bothered to shop there, or open any accounts. I used to live in Los Angeles, but I now live in North Carolina. I received an email from ProtectMyID.com, my credit monitoring company on July 21st, 2013 stating that a change had been added to my credit monitoring. My Credit monitoring service stated that "CURACAO" had requested a copy of my credit report. I immediately called the store, LA CURACAO, fearing someone may be using my identity. I was greeted by their automated service that doesn't even work. 15 minutes after I successfully defeated their automated phone service demon, I got a hold of a representative. I told them my concern, but they had no clue, or answers to my problem.

My husband paid off a judgment with the help of a legal service. La Curacao was to send a letter stating it was paid in full and has a zero balance and report it to the credit bureau. They sent the letter but reported it zero balance and a charge off to the bureau knocking our credit score 100 during our escrow process. We called; the manager of the department was completely rude. He claimed he was doing a courtesy in writing a letter, which did not fix their mistake. He literally called me a liar and then said, “This conversation is over.” They did not follow through on their agreement and won’t let you speak to anyone above the manager.

I always paid in advance with credit protection but as soon as I lost my job, they are out to make my life miserable. I just finished collecting unemployment and made a payment last 1/30/13 of $97.95. Four days later, they're saying that I need to make another payment of $90. It's the worst store ever and should get shut down. I'm a young guy that finds credit very resourceful and for them to treat me like this is a damn shame.

I made a purchase on 12/8/12, 12/19/12 and 12/12/12. I was told my payment was due on 1/6/13 but when I made another purchase later on 12/19/12 and 12/19/12, I was told by two different associates that my payment dates would change and not to worry about the due date for 1/6/13. When I called customer service, they were very rude and talked over me and I was told it was my fault for the late payment and I was to take it out with the people who told me that.

I opened a line of credit with Curacao in Phoenix, AZ with the intent of buying a TV. I decided to purchase a washing machine for my mother first. The day I opened my credit, I went home and found a washer on their website on sale for $299. My mother lives 30 minutes away from the Curacao in San Bernardino, CA. I was interested in buying her the machine and having it set up for her to pick up at her store. They only had an option for shipping, so I called customer service and asked them how it had to be taken care of. I was told that I had to come to the store and purchase the machine, sign the paper work, and then set it up for my mom to pick it up at her store.

I had a really bad experience with La Curacao. I bought a very expensive warranty that supposedly covered accidentals as well. When my son accidentally burned the sofa, I called to have them get it fixed. I was told it was our fault and the insurance does not cover the damage because it was not accidental. So I told them I was going to create a Facebook page to make some noise. I was told "Sir, you are welcome to do whatever you want" and got hung up on! So please join us on Facebook; like, share and post all your experiences as well, so we can all warn people before they get robbed! Post English or Spanish. God bless.

This bank has been repeatedly calling me all night. I do not have an account with them and no one I know has one with them either. I have never even heard of them until they started calling me. I am very annoyed.

I am not a customer of La Curacao but my mother is. My mother is a senior citizen on a fixed income. My mother purchased a computer for $899. It had been agreed that the computer would be paid in $65 monthly installments. My mother has been paying over the agreed amount in an attempt to lower the principal. The monthly bill now lists additional charges for a protection plan and antivirus. I have analyzed the computer and it does have Norton which sells for $59 normally. Anyway, despite her attempts at lowering the balance, she is not getting anywhere with her balance. She has started to receive harassing phone calls and numerous texts.

I purchased a TV and a sound system. I also paid for an installation, but the guy didn't do his job right! It was an all messy, horrible job! I then went back and they gladly helped me. The guy who sold me the TV and sound system was there and helped me out! They then sent another guy and he did an awesome job!

I have a sister who opened a credit account with La Curacao and she put me as a reference person, I did not co-sign. Now my sister does not live with me, and I have not seen her in more than a year. La Curacao keeps calling me, sending me text messages and bothering me. I told them multiple times the same thing I'm saying in this message, and also I have a voice mail from a law office about the same issue.

I purchased furniture from La Curacao. I didn't have a complaint until now. I have been making monthly payments on time per the statements I receive in the mail. I received my new statement for my fifth month now. I noticed there is a fee for a protection plan that I never ordered. I called customer service. The lady I spoke with, whom by the way had no knowledge whatsoever, told me that I have paid this plan for the previous 4 months, but it wasn't noted on my statement. The second issue was with the credit plan. I also found out from this individual that my plan has been moved to the "99" credit plan. After studying balance and payment totals, I realized the interest rate is 25%. When I first opened my account, I asked numerous times what the interest rate was. They kept telling me it was between 0 and 10 depending on the amount purchased. The interest rate is completely unacceptable, considering I have an excellent credit score. I will not recommend this store to anyone. Save your money. You'll end up paying 3 times the amount.

I had an account with La Curacao and we ended up going to court. They had a judgement against me, so I had to pay the balance in the account which happened in 2008-2009. I paid the total balance and I never got a release of judgement until this year. I was trying to buy a house and I noticed on my credit report that they did not report to the credit bureaus about the account being paid.

I am Mario **. I purchased TV from La Curacao. A few days later, a personnel of La Curacao called me. The personnel offered me warranty insurance for the TV. I purchased the insurance. But that day, I changed my mind about paying for the insurance. I believe I do not need it. They offered to put it on my credit card. I called to cancel the insurance. After several days of trying to cancel, they said it was cancelled. But now, they did not return me all the money that was charged. The insurance cost was a total of $230.00. They have only returned $99.00 to my account. They did few things to make me confused. But I know the balance on my account well prior to getting that insurance.

I purchased a four-year insurance for an HP computer that I purchased in 2007. I have only taken the computer three times; the third time in January 2010 the disk tray was getting stuck. They kept the computer two and a half weeks to tell me, when I finally called, that it did not have anything.

I open up credit with the store. I started receiving two invoices for two accounts. I never authorized two accounts. I went to the store to address my concern. They had me speaking with different reps., and no one was able to help me out. I asked to speak with a store manager, and I was told there was no store manager available. Finally they had me speak with the operations manager, Maria Jenkins. She was very rude and did not apologies for the wait or the lack of customer service. She assured me this problem would be resolved, and I would only have one account and would not receive two invoices. Now I'm not still receiving two invoices, and nothing has been resolved. I have contacted their corporate office and filed a complaint. I have not received any response, and its been 4 days.

In December of last year I bought a car stereo as a gift for someone. Along with that purchase I also paid for installation for that product. Unfortunately, the car that was supposed have the service was in a car accident and we could not use the stereo until the car was fixed. The thing is that we are still waiting for the insurances to resolve this matter and so have been told that it might take up to a year to settle this.