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I went in to purchase a lamp that I really wanted. I already knew I was going to purchase the lamp I just needed help getting it. Granted they were busy. But not one sales associate acknowledged me. And there were several there. I kind of felt like it was because I was not Hispanic. They just kind of looked through me. So I just left after waiting for a good 45 minutes. Thanks. Jackie in Anaheim
Me and my family purchased our furniture set here in Los Angeles pending the arrival of our family visiting from out of state. They took our payment and assured us a delivery date perfect before their arrival. Unfortunately the couches never came, we had already removed our old set and cleaned our home waiting the arrival of our new furniture set. The manager that spoke to us on the phone at the store we purchased explained that they did not have our furniture in stock and gave us a pushed back date of two more weeks offering free delivery. We then went back to the store speak with the sales representative and the manager on duty to get better understanding why we will have to wait two more weeks when our family was due to arrive.
We still had one more week to figure out something before their arrival so we would not have our family sitting on the floor but they gave us a date after our family would leave to receive our new furniture set. Unfortunately the couches still did not arrive on the new given date and gave us two more weeks to wait. We were now one month with nowhere to sit and had the most uncomfortable visit and embarrassing visit that did not go well for me and my wife. I would not recommend anyone to purchase here.
I've tried using my Curacao Credit Card online on multiple occasions, and it doesn't go through. There's no reason it shouldn't work. I think they are just trying to get personal information. What's weird about it all is that although it shows that they pulled my credit, it doesn't show that I have a new credit account like it immediately did when I got credit with Finger Hut. I do not trust this company at all. Also their customer service is beyond terrible. I waited on hold for an hour only to have them hang up on me both times. When you are actually able to talk to someone, they are rude, and unhelpful. How is this company still in business? I would definitely think twice before applying for credit and handing over your information.
I order a Sunny Health and Fitness row and ride machine in April! I never reduced the item and they even told me it never shipped! I made the mistake with paying through PayPal and I have had no success for 4 months to get my money returned. At this point I’m holding both companies accountable because they can’t get their ** together. I have called every other week for 4 months! I even have the shipping confirmation showing the other item that did ship weighed 4 pounds! This item weighs 25 pounds! So tell me how anyone doesn’t believe that! Beyond frustrated. Have talked to at least 8 different people at their company who all assured me my refund was being processed! Now I’m seeking legal action for this!
Awful.They dont replace online damaged goods and the gift certificate for being referred and referring is a gimmick. Customer service on phone transfer you leave you on hold and then call gets dropped after 15 minutes.
I called in on April 22nd, 2020 that I received a alert that someone had applied without my consent. Called in. They confirmed they saw the application and asked several questions. Then I was told the fraud department would call in 24hr-48hrs. It is now a week later, no response. I call today and they cant find my information. They provide a fraud department phone number that no one picks up.
I don't have perfect credit but my FICO is in the high 600s - no late payments, varied accounts and less than 15% of my available credit is used at any one time. I applied with Curacao as I had a couple of friends that recently obtained accounts with them and was curious as to what limit I might receive. Both of my friends are Hispanic, have a large amount of debt and scores below 600, with late payments, etc. Both were approved. I was denied after I was forced to call in after the online application failed (seems to be a common issue).
After speaking to a rep, they said they would speak to a supervisor. Within 2-3 minutes they returned and said my application was declined and I would see a letter in the mail in the next week or so. After researching a little online, it seems that Curacao caters to the Latino community and it is very common for non-Hispanic names to be declined regardless of credit history. Curacao is known to approve credit with even ITIN numbers for those that don't have Social Security numbers. I will be investigating this further through the State.
James, Thank you reaching out to us and voicing your concerns. Please know, we do not condone any form of discrimination at our company. It's our mission to treat each applicant and customer with compassion and respect, while following industry best practices and applicable law regarding identity verification and the granting of credit. We would like to learn more about your experience. Please contact us, firstname.lastname@example.org with any additional details. Include "CA040220" in the subject
Updated on 03/24/2020: I wrote a review not too long ago (see below). They responded to contact them.. I did. Griselda helped me supposedly by forwarding the message to the correct department... and still have yet to hear from them. I emailed her. Still nothing ... They obviously can care less about their customers let alone their customer service from their own employees! HORRIBLE HORRIBLE HORRIBLE. Better off shopping at Target, Best Buy, Walmart! La Curacao don't bother to reply to this until I GET A MESSAGE BACK ABOUT WHAT IS GOING ON WITH THIS ACCOUNT FIRST!
Original Review: So my roommate took my card and went shopping.. I had no idea until it went into collections.. I’ve been trying to dispute and as retaliation La Curacao opened another account without my permission or consent! They refuse to remove it or close it even though it has zero balance and hasn't been used ever (already over 6 yrs. Should be closed by 3 yrs no activity) ... This company is extremely shady! STAY AWAY!!!!
Hello Andy, Thank you for reaching out to us. Please contact our fraud department at 213-639-2415 so that we may review your particular case and assist you as soon as possible. You may also email us at email@example.com with "CA 030620" in the subject line. Thank you for your feedback. - Frank
Scam Alert folks! Applied for a PS4 Pro having 7 yrs at residence, 16 yrs at my job, 3 car loans, 6 Credit Cards all in "EXCELENT" standing for the last 2 yrs, An Afterpay account in Excellent standing, and this company turns me down! I also have Experian credit alert when someone accesses my credit. I get an alert which when I gave this company my personal and private information "DID NOT" run my credit! It's a scam to get your personal information! There was no reason to turn me down for a small credit line at all!
David, thank you for reaching out to us. We want everyone to enjoy the benefits of having a Curacao Credit. It is our mission to treat each applicant and customer with respect, while following industry best practices and applicable law regarding identity verification and the granting of credit. Please contact us at firstname.lastname@example.org with "CA 022820" in the subject line so we may review your particular case and help resolve this promptly- Frankie
So I got approved for a credit card of $600 and I haven’t used it yet but now that it’s Christmas and I’m trying to use it. It’s not letting me. It’s saying that I can’t find me. And now I don’t know what to do. This really sucks and I can’t make any Christmas purchases. Plus it’s my first credit card and I’m already having a bad experience.
Devian, thank you for reaching out to us. Please contact us at 1-877-287-2226 so we may review your particular case and resolve this for you as soon as possible. Thank you for your feedback and we hope to hear from you soon. - Frankie
I have been trying to make a purchase today 12/2/19 to buy Thomas & Friends Mini DC Super Friends 9-pack Assortment and Thomas & Friends Mini Motorized Raceway Play-set.. I logged in, made an account and I’m paying in full not using their credit card, for some reason it won’t let me check out and I know I have funds. Thought I would give them a try but I guess they don’t want to make any sales..
Daniela, ,thank you for reaching out to us. I am sorry to hear about the issues with your recent order. I want to make sure you’re satisfied with your shopping experience, so please email us at email@example.com so that I can look into your particular case and help resolve your issue as soon as possible. Please include "CA 12/03/19". By the way, if you ever have an online issue, you can contact our Ecommerce department at 1-866-410-1611 for assistance. Thank you for your feedback.
Very bad service. They charge for items they don't even have in stock. Make you waste more than 2 hours and at the end they don't have it and offer to sell the display at the same price as a new items. How ridiculous someone would do that and when you claim they start lies with 3 different versions plus add the attitude there is no courtesy. They don't care. A lot of people with poor knowledge working in there. It came to my attention if the owner of this business knows was going on with his business and employees.
Susy, Thank you for reaching out to us. I would like to send you the most sincere apology for the service you received. You can email me at firstname.lastname@example.org. I will be reaching out to you in a direct message so I can look into what happened and resolve your issue as soon as possible. Thank you for sharing your experience with us.-Frankie
I recently received a letter from La Curacao saying I was approved for credit. Got approved for 700.00$! I called to confirm my account and the employee asked me for my account number and info. I was sketchy about it but gave him that. I figured I have my security pin so I'll be ok! He then proceeded to tell me that I may have to put a down payment when I buy something??? Huh ok??? I was also told not to login because their website isn't working correctly, If I bought something to check out as guest???
I tried to buy a phone for 652.00$ and that's my credit limit but they said nothing about down payment. They told me I only had credit balance of 542.00$. See I know how this works. The guy on the phone told me to not login like that and check out as guest because he was gonna pocket the 168.00$ and my original credit limit of 700 dollars was going to go to the company and he was gonna charge the 652.00$ for the phone I wanted. Victor you're just another scam ripping people off! But see my first mistake was trusting a company that's based in downtown skid row company with skid row employees (pretty much they hire criminals and rake in the money from the top and don't care!).
Luckily I didn't buy the phone! And I'm canceling my account tomorrow and if they charged me they can go to hell! Come sue??? Try??? This is a fun game! I'll blow them out of the water in court, your company is being sued by Javier ** for illegal business practices! Ha. That's my last mistake for applying with a dirty money company! Some are going to hell. Ask Jesus guaranteed the owners are! I pray you all go to jail! And then rot there till it's time to go burning sulfur and brimstone! Amen.
Joseph, Thank you for reaching out to us. I would like to send you the most sincere apology for the service you received. You can email me at email@example.com. I will be reaching out to you in a direct message so I can look into what happened and resolve your issue as soon as possible. Thank you for sharing your experience with us.-Frankie
I just bought a Apple tablet. I told the salesman that I need one for internet. Told him like 20 times. Took the tablet to connect the internet. The tablet it’s not compatible for internet. Returned one hour later and they charge me 100 dls for recycling. In one hour they stoles me that money.. Never come back to this store. After I read all the reviews...Wow!
Victor, Thank you for reaching out to us. I would like to send you the most sincere apology for the service you received. You can email me at firstname.lastname@example.org. I will be reaching out to you in a direct message so I can look into what happened and resolve your issue as soon as possible. Thank you for sharing your experience with us.-Frankie
I have been trying to make a payment for FOUR DAYS!!! Haven’t been able to pay it and haven’t been able to get ahold of anyone!!! COMPLETE **!!! Their website sucks **! Customer Service is full of ** IDIOTS! I should have read the reviews Before I even applied. ** morons.
I cancelled this credit card. These people have no idea how to run a business. When I first got this card, I used it to purchase a few gifts for Christmas. Part of my order was never shipped. No one notified me or made me aware of what was going on. I had to contact them directly and it was only after searching and searching that they could figure it out. They are completely disorganized. The app for the iPhone where you are supposed to be able to pay your bill and view transactions and statements never worked. I was not able to at any point go on there are pay anything. They ended up cancelling the app altogether recently.
Their website is the same way. It does not function. I was supposed to get email alerts and paperless billing, and never received a notice or bill, this resulted in my payment being over 30 days late. I only owed them $90, so I paid it off completely after realizing they had sent the information to the credit bureaus. I called their customer service department, to see if they would forgive the late payment seeing as how it was entirely too difficult to do anything with these people, and they refused to forgive it. No other late payments, and the entire balance was paid off. This is by far THE WORST CREDIT CARD I HAVE EVER HAD!!!! I closed the account just so I never have to deal with them again. DO NOT GET THIS CARD!!!!
So I been dealing with this issue for about 2 months now. I tried to pay off my account and they denied the payment, for what reason I don’t know? Then they started reporting negative on my credit but they were still taking payments. I finally realized that they were hurting my credit so I called to see what was going on. Long story short I got tired of dealing with them so I paid off the account over the phone. Well now I wake up this morning and they STILL reported me delinquent and my score dropped 84 point! AFTER PAYING OFF ACCOUNT so you can assume I’m not so happy today. This is frustration. They can’t even do their job right!
An awesome place to shop. To all the people complaining.. Stop buying things you cannot afford and then blaming others after the fact. I have never had an issue shopping here or paying my bill. I would recommend anyone wanting to build their credit to buy here. Just make sure you pay your bill on time and don't make excuses. Nothing is free in this world.
I open credit account with this company and is my worse decision. Because I had no job and they keep calling and calling also my references, job. They not stop even I told them to send me to collections. Even to the decided keep calling is so stressful.
In November of 2018, I opened a credit account with Curacao of Los Angeles online. I received a $300.00 limit and I ordered two items. One 2TB External Drive overpriced at $89.00 and a Slim DVD/CD Player with Burning function for about $35.00, also overpriced. The order was to be shipped within a week. It was the middle of December and I still have not received my order. I sent them various emails and they acknowledged the delay. They replied that the order would be sent express shipping. The first item arrived 2 weeks later at the end of December. The second item arrived a week later. I received my statement with a total balance of around $140.00. On the statement they only had the option of paying by phone or online payment.
I decided to write them a check and sent it to the Customer Service Department at their Corporate Headquarters on Olympic Blvd in Los Angeles. The due date arrived and my payment was still not credited to my account. To avoid a late charge, I decided to pay the statement online. My balance was zero and two days later they received my check and cashed it anyway. I called them up and requested that my credit balance of $141.00 be refunded to me and to please close my account, as I was not satisfied by their delayed and late deliver of my order. I was informed that they would mail me a check for the $141.00 and after that I could close my account. I understood the situation and agreed not to close my account until I received my refund.
Three weeks later I received a call from them and they assured me the check was in the mail. The next month on March 19, 2019 I received another call to tell me that they had April 12, 2019, I still had not received my refund. I called them and they said they had mailed my refund and that they had no control over the U.S. Postal Service, so I was still in the mail. I told them that was garbage because this was the third time they had given me the same excuse. I was put on hold and the customer service rep. told me I had to go down to the corporate headquarters and show my ID as proof I was who I said I was and that was the only way I could receive my refund. At that point I lost it and I yelled every obscenity I could think of and say that was BS. Needless to say they hung up on me.
I call back seven times and each time they picked up the phone and hung up on me. I called an additional ten times until I got to a supervisor at the Corporate Headquarters. They asked me why I could go down to their offices and pick up the refund in person. I replied that I was not the idiot that did not do their job and why the hell would I want to go into downtown Los Angeles at Five O'clock in the afternoon on a Friday in the middle of rush hour traffic. I asked "Are you really that much of a stupid idiot?" I demanded that my refund be mailed to me ASAP or I would go to the Spanish news media outlets in Los Angeles and I would turn over the recordings of all the phone conversations to show the inept handling of my problem with them. I did this legally as I stated to every person that came on the line to speak to me, that I was recording the phone calls.
I also told them that I would be filing a complaint with the City of Los Angeles, as they are suing Curacao over the treatment of customers regarding their credit accounts. The tone quickly changed to them being very apologetic and they reassured me that they would be mailing out my refund on Monday April 15, 2019 and that I will receive my refund no later than Thursday, April 18, 2019. I told them if I did not receive my refund by that day, the next day I would do everything I said I would do with the city and with the Spanish news media. Let's see if they deliver on their promise.
Curacao ran my credit without my authorization and issued a credit card in my name after I called to tell them I am a victim of fraud. This company ran my credit without authorization and sent me a credit card even after I had called to mention that I did not request or authorize any run. I receive a notice on my credit file back on January 17 and 19th indicating that someone had tried to run credit; I get these notices ever since I have fallen victim to identity theft. Mind you, because my credit is on fraud alert, creditors receive an alert indicating that my social is on fraud alert and to make sure and call the so called applicant before moving forward. THIS DID NOT HAPPEN. After receiving the notification, I immediately called them and they mentioned that they could do nothing due to a lack of a case number. Was confused but decided to be patient since they mentioned that no activity was present on the file anyway.
A few days later, lo and behold I receive a credit card issued in my name from Curacao. This means, whatever they claimed over the phone a few weeks back was a lie. I did not apply for a credit card and despite telling them that I am a victim of fraud so someone else probably attempted to open something, they didn't listen. I did a security freeze with all the credit bureaus months before this happened and it still went through despite them probably getting a message during the credit run process that I am a victim of fraud and to call me to double check that I in fact was the one who applied for the card. I call them on January 31st to tell them the same damn thing. I never requested a credit card to be issued in my name yet I have a physical card. "Please ban all activity and close out my account," this conversation was repeated literally to 10 different people as they bounced my issue around to all their colleagues.
They finally say that they will review the issue and call me back the next day, Friday February 1, 2019. I wait, and no call, no email, no update. I call back February 4, 2019 to check on the status of my case and they say it takes 24 to 72 hours BUT that someone will call me tomorrow, February 5, 2019 and I have not heard a peep from this company. I had the same fraudulent card issuance with a different company at the same time and they addressed my issue immediately as it was a fraud case. CURACAO on the other hand takes their precious time despite me indicating that someone is using my name and social to open an account. What do I do to get these people to listen and close my account? This is outrageous. Please close my account! It shouldn't take this long. I am posting on all sites to get their attention as they obviously do not want to help me over the phone when I'm trying to be patient and civil with them.
I bought a phone on credit from this place, about 1 month later, I received a call offering services they have for protection in the event I am financially strapped due to loss of work or illness, etc. I was asked if I wanted to receive more info, I agreed never knowing that I had agreed to sign up to their program. Fast forward 6 months, and I found out I was charged a total of $56.00 since and still have to pay this month's charge although I did not agree because "it's already billed" per their rep, once you say you agree to receive an info, they automatically sign you up, once you receive the paperwork, you opt out. That is so deceitful! All he could offer was to cancel the service so I do not pay it for January.
I made sure to let him know I was putting in a complaint to the attorney general of California (they actually help! You should definitely submit a complaint through them) and as I was typing up my complaint noticed that I could no longer view my past statements. From the looks to me that they do not want me to be able to access what they have fraudulently charged me!!! Unlucky for them, I am ahead of those **! Good luck punks.
Went to the store for the first time. Got approved. I wanted to get my husband a new tv due to the fact he's a vet with issues. I picked it out, 20 minutes pass, came back and told me I wasn't approved but have the new card account saying approved. I was so mad. Ran my credit and I know it's good. I even got a alert on my phone to make sure it was me applying for credit. Do not go to this store. Rip off and will be reporting them to fraud department. Freeze your credit report right away. They will do damage.
If I can, I’ll give NO stars! I used to be a faithful consumer of La Curacao. Now that I’m facing a financial crisis, La Curacao is closing doors on me and ruining my credit score. I’ve been responsible by keeping in touch and trying to have La Curacao, work a payment plan. All they say is, if I didn’t or if I don’t purchase an insurance, they can’t help me because I have a revolving account. I feel helpless. If SEARS, understands my situation and works with me, why can’t La Curacao?
Yesterday, I received a letter by mail from La Curacao, it states they are “trying” to work with me on a payment plan. Complete **! The letter also states, if I don’t make an immediate payment, they’ll take legal action against me. La Curacao, keeps harassing me. They are not compassionate they are rude and nasty to the consumer. I used to love La Curacao, but now I’m facing this crisis and they became just nasty. I’m very responsible but life happens and La Curacao, doesn’t work with consumers. Please don’t buy from them. Other retailers are more professional and help to keep their loyal consumers.
I would love to not even give this company the satisfaction of even one star! First off I recently tried to purchase a mattress, a ($1200) mattress to be precise, and was told that I would receive a tracking number for the product, I waited over a week after my purchase and never received an email for the tracking, I emailed them and finally received a response with a tracking number from some 3rd party shipping company saying at that time my bed would be delivered last week, I didn't receive it on the day promised but was told I would have it by Monday, then I get a call today saying their truck broke down and couldn't deliver today, UNACCEPTABLE! That's not even the worst part!
I proceeded at that point to tell the shipping company to cancel the delivery and order and return the product to this company, from which the guy said he would do so. I then proceeded to e-mail Curacao to tell them I wanted a refund and that I was having the bed returned to them for giving me the run around and now they're denying me my initial deposit of over $100 and say they will not allow for the return, I will be seeking legal assistance if they continue to deny me my return and refund.
Curacao store in South Gate, CA should be under investigation for fraudulent, unfair and illegal business practice regarding warranties. I bought a 4k 55 inch Samsung Smart TV for 799.00 dollars + tax and a 5 year warranty for 299.00 dollars. I purchased TV 10-23-2017 and I have always had problems with the TV regarding antenna issues and converter box not working and TV overheating. The panel finally cracked and I called Samsung and they refused to fix TV. I have a one year warranty with Samsung and they refused to fix panel 'cause, they said cracked panel is not under warranty and Curacao sold me a lemon and I have a broken down TV and Curacao will not return my money or exchange it and there very rude and they practice discrimination.
They only want Spanish speaking consumers. I notice that right away. I have done my research and I have been reading a lot of negative reviews about this store. Karma will get them one day. The next time I buy a TV. I will check reviews and then make a purchase. So sad a broken down TV in living room taking up space and a scratched up TV stand that they did not want to exchange. I will never do business with them again. They are criminals. To my knowledge they were under investigation by the state of CA. but I don't know the outcome of the investigation. The attorney general office was handling the case. I need to do some more research and get some more facts. Beware. Don't do business at this store. You will regret it.
I have had this account since 2015 and have ALWAYS made my payment. At this present time I have a balance of about 200.00. My mom was healthy and her death was very unexpected. Needless to say if you have ever had to buy a last minute plane flight, and my bill was pretty much the last thing on my mind. When they called me to tell me I had miss my payment I apologized and stated why and they were nasty about it. I offered to send her death certificate to prove that I was not just lying. And proceeded to tell them not to bother me and I have already been charged a late charge and I will double up my payment next to date and not to have the auto message call me 12x a day.
Two days later I get a guy calling me about their 20 dollar payment. Needless to say I we off on him. This is the first of many sites and people that I will be reaching out to that will listen to my story. It is hard enough to lose a parent but right before Mother's Day where you see it everywhere. Oh in case you are curious they said they can give me five days.
If I could give them no stars I would. I bought a washer and dryer on November 14. I purchased $840 of it with my debit card and I put $550 on the store account credit card so the shipping was supposed to be within 1 to 3 days and they called me about a week. From the place that had it I was going to ship it so they made an appointment for another week for me to receive it. When I received it it was only a washer on the paperwork that they had me signed. They had paperwork for H dryer so the delivery guy changed it and he put a washer and I called the company to let them know and ask them where my dryer was because I only received the washer and I bought both.
So after being on hold for two hours to get from department to department because they were busy and had to connect me with the right dept it took forever they told me that my dryer would be shipped later. It was just shipped at a different time so I give it another week. I called back. The same thing. I was on hold forever and the guy told me that it still hadn’t been shipped. To give it another week. So I did. The lady told me the same thing when I called the week after so finally the third week I called and I told the lady that needed my refund because this was ridiculous. So she informed me that they have been trying to get a hold of me which I received No phone calls no email no nothing. They said they had at the wrong information for me and they couldn’t get a hold of me but that my dryer has been there since November 28th.
I have been calling since before that so they were just putting me on hold forever and not even checking before my order. That is the worst part so I thought. So whatever they had it I just want to head and told them to deliver it so when I received it it was another washer. I called the company and every time I called them to let them know I informed them that I had a washer that I had the paperwork for the dryer when they received it so I wanted to make sure I was going to get my dryer. So I refuse delivery. I am called him right away and told them I needed my refund because it was ridiculous.
People were lying to me telling me that something was shipped when I was there all the time. They know what they were doing. I just want my refund. I just want my money back. I want to go get my dryer so what they did was at first they said they couldn’t give me my refund until they receive the product and I told him that’s ridiculous. It’s not my mistake. So they gave me a partial credit Of half of what I paid for back on my debit card and they said that they would give me the rest once they received the washer on my in-store credit card. So I’ll have a 550. Would’ve been to 75.
Well it is now January 9 and I have a balance on my credit card of 960 something dollars after a $45 payment and my credit card minimum due has doubled and I am pretty sure I am being charged for financing. I called them or two weeks Ago and they told me that they couldn’t give me up because they haven’t received the product. So when I complain and I told him I want to talk to a manager they said they were going to put it in because the manager wasn’t available and that they should take care of it by last week. It is now the ninth on Tuesday and nothing has been done. I’m tired of calling. It’s been forever. It’s gonna be almost 2 months that I’ve been dealing with these people when I don’t have time to be on the phone With them. I am seriously considering taking them to court for money they are stealing from me.
I bought a tv for my dad and they offered me the package which included the speaker. They asked if I wanted the tv installed and I said yes only if it was free. They told me it was free so I said yes. After I went to see why my bill was still so high and they told me installation was $300. And I told them I wasn't awarded and they told me it was free. I tried to contact the person who did my contract and they said he got fired and I told them I wasn't going to pay that. They threaten to increase my interest and my monthly payments. Plus I had already taken out a MacBook in 2014 and I'm still paying it. I feel that my payments don't decrease at all.
I was scammed by this store. I purchase a TV for $600 dollars then when I receive it the bill was three times the price $1800 dollars. I said, "What???" I went to the store. They didn't help at all. I'm 70 years old too tired to fight with La Curacao. I hope Consumers Affairs help us.
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