Curacao

I purchased a smart TV (Samsung) because my family and I were moving to a new home. I also purchased the extended warranty because I was nervous about the move and wanted to ensure my television would be ok. A year later my tv needs repairs so I go through the proper channels and contact Centricity (warranty company who has a terrible rating with BBB due to the many complaints) who responded to my email requesting more information. I sent the info requested but received no response from Centricity instead got a call from someone in Florida (I am currently in Los Angeles) who works for Curacao telling me my warranty would not cover my tv repairs.

This store is an Hindu company owned, not a Latin store whatsoever. Every time I try open an account with them for some reason I get denied no muy bueno. Be careful, they like to ding your credit and offer you fake credit when really they won’t give you credit. P.s. Don’t Do it!

I went in to purchase a lamp that I really wanted. I already knew I was going to purchase the lamp I just needed help getting it. Granted they were busy. But not one sales associate acknowledged me. And there were several there. I kind of felt like it was because I was not Hispanic. They just kind of looked through me. So I just left after waiting for a good 45 minutes. Thanks. Jackie in Anaheim

Me and my family purchased our furniture set here in Los Angeles pending the arrival of our family visiting from out of state. They took our payment and assured us a delivery date perfect before their arrival. Unfortunately the couches never came, we had already removed our old set and cleaned our home waiting the arrival of our new furniture set. The manager that spoke to us on the phone at the store we purchased explained that they did not have our furniture in stock and gave us a pushed back date of two more weeks offering free delivery. We then went back to the store speak with the sales representative and the manager on duty to get better understanding why we will have to wait two more weeks when our family was due to arrive.

I've tried using my Curacao Credit Card online on multiple occasions, and it doesn't go through. There's no reason it shouldn't work. I think they are just trying to get personal information. What's weird about it all is that although it shows that they pulled my credit, it doesn't show that I have a new credit account like it immediately did when I got credit with Finger Hut. I do not trust this company at all. Also their customer service is beyond terrible. I waited on hold for an hour only to have them hang up on me both times. When you are actually able to talk to someone, they are rude, and unhelpful. How is this company still in business? I would definitely think twice before applying for credit and handing over your information.

I order a Sunny Health and Fitness row and ride machine in April! I never reduced the item and they even told me it never shipped! I made the mistake with paying through PayPal and I have had no success for 4 months to get my money returned. At this point I’m holding both companies accountable because they can’t get their ** together. I have called every other week for 4 months! I even have the shipping confirmation showing the other item that did ship weighed 4 pounds! This item weighs 25 pounds! So tell me how anyone doesn’t believe that! Beyond frustrated. Have talked to at least 8 different people at their company who all assured me my refund was being processed! Now I’m seeking legal action for this!

Awful.They dont replace online damaged goods and the gift certificate for being referred and referring is a gimmick. Customer service on phone transfer you leave you on hold and then call gets dropped after 15 minutes.

I called in on April 22nd, 2020 that I received a alert that someone had applied without my consent. Called in. They confirmed they saw the application and asked several questions. Then I was told the fraud department would call in 24hr-48hrs. It is now a week later, no response. I call today and they cant find my information. They provide a fraud department phone number that no one picks up.

I don't have perfect credit but my FICO is in the high 600s - no late payments, varied accounts and less than 15% of my available credit is used at any one time. I applied with Curacao as I had a couple of friends that recently obtained accounts with them and was curious as to what limit I might receive. Both of my friends are Hispanic, have a large amount of debt and scores below 600, with late payments, etc. Both were approved. I was denied after I was forced to call in after the online application failed (seems to be a common issue).

Updated on 03/24/2020: I wrote a review not too long ago (see below). They responded to contact them.. I did. Griselda helped me supposedly by forwarding the message to the correct department... and still have yet to hear from them. I emailed her. Still nothing ... They obviously can care less about their customers let alone their customer service from their own employees! HORRIBLE HORRIBLE HORRIBLE. Better off shopping at Target, Best Buy, Walmart! La Curacao don't bother to reply to this until I GET A MESSAGE BACK ABOUT WHAT IS GOING ON WITH THIS ACCOUNT FIRST!

Scam Alert folks! Applied for a PS4 Pro having 7 yrs at residence, 16 yrs at my job, 3 car loans, 6 Credit Cards all in "EXCELENT" standing for the last 2 yrs, An Afterpay account in Excellent standing, and this company turns me down! I also have Experian credit alert when someone accesses my credit. I get an alert which when I gave this company my personal and private information "DID NOT" run my credit! It's a scam to get your personal information! There was no reason to turn me down for a small credit line at all!

So I got approved for a credit card of $600 and I haven’t used it yet but now that it’s Christmas and I’m trying to use it. It’s not letting me. It’s saying that I can’t find me. And now I don’t know what to do. This really sucks and I can’t make any Christmas purchases. Plus it’s my first credit card and I’m already having a bad experience.

I have been trying to make a purchase today 12/2/19 to buy Thomas & Friends Mini DC Super Friends 9-pack Assortment and Thomas & Friends Mini Motorized Raceway Play-set.. I logged in, made an account and I’m paying in full not using their credit card, for some reason it won’t let me check out and I know I have funds. Thought I would give them a try but I guess they don’t want to make any sales..

Very bad service. They charge for items they don't even have in stock. Make you waste more than 2 hours and at the end they don't have it and offer to sell the display at the same price as a new items. How ridiculous someone would do that and when you claim they start lies with 3 different versions plus add the attitude there is no courtesy. They don't care. A lot of people with poor knowledge working in there. It came to my attention if the owner of this business knows was going on with his business and employees.

I recently received a letter from La Curacao saying I was approved for credit. Got approved for 700.00$! I called to confirm my account and the employee asked me for my account number and info. I was sketchy about it but gave him that. I figured I have my security pin so I'll be ok! He then proceeded to tell me that I may have to put a down payment when I buy something??? Huh ok??? I was also told not to login because their website isn't working correctly, If I bought something to check out as guest???

I just bought a Apple tablet. I told the salesman that I need one for internet. Told him like 20 times. Took the tablet to connect the internet. The tablet it’s not compatible for internet. Returned one hour later and they charge me 100 dls for recycling. In one hour they stoles me that money.. Never come back to this store. After I read all the reviews...Wow!

I have been trying to make a payment for FOUR DAYS!!! Haven’t been able to pay it and haven’t been able to get ahold of anyone!!! COMPLETE **!!! Their website sucks **! Customer Service is full of ** IDIOTS! I should have read the reviews Before I even applied. ** morons.

I cancelled this credit card. These people have no idea how to run a business. When I first got this card, I used it to purchase a few gifts for Christmas. Part of my order was never shipped. No one notified me or made me aware of what was going on. I had to contact them directly and it was only after searching and searching that they could figure it out. They are completely disorganized. The app for the iPhone where you are supposed to be able to pay your bill and view transactions and statements never worked. I was not able to at any point go on there are pay anything. They ended up cancelling the app altogether recently.

So I been dealing with this issue for about 2 months now. I tried to pay off my account and they denied the payment, for what reason I don’t know? Then they started reporting negative on my credit but they were still taking payments. I finally realized that they were hurting my credit so I called to see what was going on. Long story short I got tired of dealing with them so I paid off the account over the phone. Well now I wake up this morning and they STILL reported me delinquent and my score dropped 84 point! AFTER PAYING OFF ACCOUNT so you can assume I’m not so happy today. This is frustration. They can’t even do their job right!

An awesome place to shop. To all the people complaining.. Stop buying things you cannot afford and then blaming others after the fact. I have never had an issue shopping here or paying my bill. I would recommend anyone wanting to build their credit to buy here. Just make sure you pay your bill on time and don't make excuses. Nothing is free in this world.

I open credit account with this company and is my worse decision. Because I had no job and they keep calling and calling also my references, job. They not stop even I told them to send me to collections. Even to the decided keep calling is so stressful.

In November of 2018, I opened a credit account with Curacao of Los Angeles online. I received a $300.00 limit and I ordered two items. One 2TB External Drive overpriced at $89.00 and a Slim DVD/CD Player with Burning function for about $35.00, also overpriced. The order was to be shipped within a week. It was the middle of December and I still have not received my order. I sent them various emails and they acknowledged the delay. They replied that the order would be sent express shipping. The first item arrived 2 weeks later at the end of December. The second item arrived a week later. I received my statement with a total balance of around $140.00. On the statement they only had the option of paying by phone or online payment.

Curacao ran my credit without my authorization and issued a credit card in my name after I called to tell them I am a victim of fraud. This company ran my credit without authorization and sent me a credit card even after I had called to mention that I did not request or authorize any run. I receive a notice on my credit file back on January 17 and 19th indicating that someone had tried to run credit; I get these notices ever since I have fallen victim to identity theft. Mind you, because my credit is on fraud alert, creditors receive an alert indicating that my social is on fraud alert and to make sure and call the so called applicant before moving forward. THIS DID NOT HAPPEN. After receiving the notification, I immediately called them and they mentioned that they could do nothing due to a lack of a case number. Was confused but decided to be patient since they mentioned that no activity was present on the file anyway.

I bought a phone on credit from this place, about 1 month later, I received a call offering services they have for protection in the event I am financially strapped due to loss of work or illness, etc. I was asked if I wanted to receive more info, I agreed never knowing that I had agreed to sign up to their program. Fast forward 6 months, and I found out I was charged a total of $56.00 since and still have to pay this month's charge although I did not agree because "it's already billed" per their rep, once you say you agree to receive an info, they automatically sign you up, once you receive the paperwork, you opt out. That is so deceitful! All he could offer was to cancel the service so I do not pay it for January.

Went to the store for the first time. Got approved. I wanted to get my husband a new tv due to the fact he's a vet with issues. I picked it out, 20 minutes pass, came back and told me I wasn't approved but have the new card account saying approved. I was so mad. Ran my credit and I know it's good. I even got a alert on my phone to make sure it was me applying for credit. Do not go to this store. Rip off and will be reporting them to fraud department. Freeze your credit report right away. They will do damage.

If I can, I’ll give NO stars! I used to be a faithful consumer of La Curacao. Now that I’m facing a financial crisis, La Curacao is closing doors on me and ruining my credit score. I’ve been responsible by keeping in touch and trying to have La Curacao, work a payment plan. All they say is, if I didn’t or if I don’t purchase an insurance, they can’t help me because I have a revolving account. I feel helpless. If SEARS, understands my situation and works with me, why can’t La Curacao?

I would love to not even give this company the satisfaction of even one star! First off I recently tried to purchase a mattress, a ($1200) mattress to be precise, and was told that I would receive a tracking number for the product, I waited over a week after my purchase and never received an email for the tracking, I emailed them and finally received a response with a tracking number from some 3rd party shipping company saying at that time my bed would be delivered last week, I didn't receive it on the day promised but was told I would have it by Monday, then I get a call today saying their truck broke down and couldn't deliver today, UNACCEPTABLE! That's not even the worst part!

Curacao store in South Gate, CA should be under investigation for fraudulent, unfair and illegal business practice regarding warranties. I bought a 4k 55 inch Samsung Smart TV for 799.00 dollars + tax and a 5 year warranty for 299.00 dollars. I purchased TV 10-23-2017 and I have always had problems with the TV regarding antenna issues and converter box not working and TV overheating. The panel finally cracked and I called Samsung and they refused to fix TV. I have a one year warranty with Samsung and they refused to fix panel 'cause, they said cracked panel is not under warranty and Curacao sold me a lemon and I have a broken down TV and Curacao will not return my money or exchange it and there very rude and they practice discrimination.

I have had this account since 2015 and have ALWAYS made my payment. At this present time I have a balance of about 200.00. My mom was healthy and her death was very unexpected. Needless to say if you have ever had to buy a last minute plane flight, and my bill was pretty much the last thing on my mind. When they called me to tell me I had miss my payment I apologized and stated why and they were nasty about it. I offered to send her death certificate to prove that I was not just lying. And proceeded to tell them not to bother me and I have already been charged a late charge and I will double up my payment next to date and not to have the auto message call me 12x a day.

If I could give them no stars I would. I bought a washer and dryer on November 14. I purchased $840 of it with my debit card and I put $550 on the store account credit card so the shipping was supposed to be within 1 to 3 days and they called me about a week. From the place that had it I was going to ship it so they made an appointment for another week for me to receive it. When I received it it was only a washer on the paperwork that they had me signed. They had paperwork for H dryer so the delivery guy changed it and he put a washer and I called the company to let them know and ask them where my dryer was because I only received the washer and I bought both.