Kay Jewelers Reviews

I was told it was a mistake and if I didn't pay $718.00 more, I could not purchase the ring. After discussing the fact that we both made an agreement on the price and felt that Kay Jewelers should stand by their word, we were told to pay more or buy a less expensive, less quality diamond. We did not agree and did not purchase any substitute.

The district manager was called and I was told that that they would send a replacement setting in my size and put the diamond in it but it would take 2 months. I picked up the ring on October 9.They have a return policy of 90 days because of all the terrible that I had with the ring they extended the 90 policy starting from Oct 9.Six weeks later I noticed that the diamond was crooked. I called the store and explained the situation however I was given an attitude by the assistant manager, she told me to speak to the manager Annie since I have been dealing with her since July.On December 5 the diamoond fell out.The prongs were never put on correctly. I have had nothing but problems with this ring and this company.My fiance bought the extended warranty on the ring as well.We want our money back since they can't fix this ring and since they ruined one of what is supposed to be the happiest times of my life.They are giving me the run around.This had been such an emotional drain on us.

As well as a cost calling and driving back and forth to the store.This company is a horror store. Something needs to be done to help the victimized consumer.I have been engaged now for 5 months now and I have only worn the ring 7 weeks out of those 5 months.

The next time she wore the bracelet was on 01/06/03. She was using the restroom in Perkins restaurant in State College, Pa. when the bracelet fell from her wrist and into the toilet. She heard something strike the toilet but could not see anything in it because of the way the toilet bottom sloped down and away. Thinking it was the zipper of her coat or perhaps a penny had fallen from her pocket she flushed the toilet after she did not see anything in it. When she rolled back her sleeves to wash her hands, she realalized that her bracelet was not on her wrist. At this time she notified the assistant manager of the restaurant who attempted to assist my wife by plunging the toilet and physically reaching into the bottom of the toilet with a gloved hand to feel for it. It could not be found. My wife contacted the Centre County Sewer and water Authority about the mishap.

They responded beyond their role of duty by sending a man out to camera scope the drain and trap. She was informed that it had probabley passed beyond the trap and once it reached the main sewer line that it was no longer recoverable. The same day the bracelet broke and fell into the toilet, we returned to Kay Jewelers, in Altoona, Pa. where we had purchased it. We explained the circumstances to the Manager of the jewelers who responded by calling his supervisor, Mr.Nick Mageras. Mr. Mageras had him tell us that the lifetime guarantee that we purchased would not cover loss. We understand this,but the bracelet clasp was broken from the day we purchased it. It had been returned once to the Jewelers for a repair that turned out to be inadequate.

Had I been able to recover the bracelet we would most certainly have returned it for a replacement. The store manager told us that Mr.Mageras said we could purchase a replacement bracelet for an additional $225.00. I don't feel that I should have to continue making payments on the original bracelet plus pay an additional $225.00 for a replacement. We were sold an inferior bracelet from the beginning, and all I am asking is that they accept the responsibilaty for the broken clasp and replace the bracelet at no additional charge. We have contacted our homeowners insurance and they have told us they would cover the loss, but the manufacturer of the bracelet should be responsible for the product. My wife has called Mr. Mageras and left messages with his answering service to return her call. He has had several days to respond but has not done so. We feel that we are not being treated in a respectful manner and would appreciate your consideration on this issue.