Jos. A. Bank Clothiers Reviews

The store visited was located in Midlothian,VA. Our salesperson was rude and condescending. Only one style of jacket was offered and only in colors/fabrics he deemed appropriate. I was dissuaded to engage in the shopping experience, as only he knew what was fashionable. Interaction with this salesperson was terse and uncomfortable. Too bad as we had multiple items to buy. I'll never revisit a JoS A. Bank store. Please consider shopping anywhere else.

Saratoga Springs, NY is a very busy and popular place to be at all times of the year especially on Broadway where all the shops are. An employee of JoS. A. Bank was obviously having a bad day and took it out on an elderly man that was sitting on a bench in front of the store. He spit in his face and used some very unnecessary language with this gentleman. Not sure of what had happened prior to what was witnessed and what was captured on video, this employee did not hold his part in representing this company to full standards. In the video it shows the employee tearing off his jacket as if he was going to fight the gentleman on the side walk & spit in his face yelling at him with obscenities. I will not recommend this store to anyone visiting our city. What a disgrace!

Unwelcoming and discriminatory. I visited the store to purchase a suit, and got a very unfriendly welcome. I am ** and was wearing shorts and a t-shirt (common it's a very hot summer), and right away I felt like I didn't belong by the attitude of the sales lady.

About eight weeks ago, I visited the Joseph Banks store in Asheville North Carolina at their store in Biltmore Village. I have been a loyal Joseph A Banks customer for nearly thirty years, so I felt very comfortable visiting this store in such a historic setting - hoping for a similar experience with the Banks store located in Chevy Chase Maryland. Unfortunately for me, this store seems to have forgotten about providing great customer service. It started when I selected two pairs of beautiful pants. The only requirement was to hem the bottoms and order my size. Did not seem to be a very tall order, but I had a meeting out of town coming up, so it I was certain that they could meet my timeline. They told me that they would order the pants and call me when they arrived. About two weeks later, I noticed that no one had called me, so I called them.

I had $3,000 to spend on a wardrobe upgrade. A cash gift from my three children for my 50th birthday. My youngest daughter accompanied me and we asked for help in selecting clothing. The salesman was curt, rude, and his disposition made us leave the store in disgust. We went a couple of miles down the road to Men’s Warehouse and left with a carload of fine suits, shirts, and pants. My daughter wanted to return to Jos Bank and shove the Men’s Warehouse receipt in the dispiriting salesman face. I choose not to meet him at his immature level and went to Mrs. Storys for some chili dogs instead.

I bought a few items from the RYE NY location on Purchase St. I left the store and when I got home I realized that the shirts were the wrong size. I called the store a few minutes before they closed and told them that I can be there in a couple of minutes for exchange. I mentioned that I had a very important meeting in the morning and was traveling and could not get there at 10am the next morning due to my schedule. The salesperson said he could not help me because they were closing in a couple of minutes. I asked to speak to the Manager. When Luis the manager came to the phone he also said he could not help and to return the following day.

Never ever ever ever use JoS. A. Bank for your wedding!!!! I went through JoS. A. Bank to rent tuxedos for my wedding. We had 4 tuxedos total - all 4 were measured at different stores and sent to 1 location for pick up. First we were misquoted the price of the tuxes and when my groomsmen went to go get theirs fitted and paid they were being asked to pay 50$ more than what I was told. This is what prompted me to call the JoS. A. Bank that we set everything up with to complain about this problem - good thing we made that phone call because I found out that day that my groom's tux that was fitted months prior was "incomplete" because we hadn't made payment. I was told at the time of fitting we could pay that at pick up and it would be sent to the store - now I am being told that's not the case. You need to leave at least a deposit.

I probably have 40 Joseph Bank shirts but I absolutely hate getting tons of emails and there’s always that one that says 50% off of everything but there is a no big and tall! False advertising. Be better to your customers than this! Z

I had high expectations for JoS. A. Bank when we decided to use them for our wedding on 04/13/2019 for groomsmen tux rentals. Everything seemed to be fine until TWO days before the wedding. As everyone knows, weddings are incredibly stressful and the last thing a bride and groom want to hear is that all tux orders are wrong (wrong color shirts, wrong sizes, etc). My husband and his groomsmen had to call corporate several times to get the issue resolved. I will say, the corporate hotline was helpful in resolving the issue but the fact is, we shouldn’t have had to deal with this major stress right before our wedding.

Why can't such a large company keeps its web orders better organized? The shirt size ordered is almost NEVER the shirt in the online photo. So they send the wrong shirt... One time they sent THREE of the wrong shirts. Why? The photo size differed from what is ordered. Why oh why does this keep happening? The store is not close to my home so getting there is a pain in the keister and thus the debacle of their online shopping. Damn! OK. I'm not asking for a lot: Size. Color.

I bought a suit from JoS. A. Bank website, the suit arrived on time, the jacket was the one I choose, but the pants size was double or triple my size. According to JoS. A. Bank customer service that kind of suits are like that, that doesn't make any sense, size 43R, the jacket fits perfect, but the pants size 44? No sense at all.

I am a loyal customer. I have made a few purchases recently and had a fairly decent exp. I am the best man in a wedding party and am out of town from wedding location. The bride has made accommodations for all wedding party to purchase suits with JOS Bank. Today I walked into my local store Newport News Va where I normally shop and when I explained that I needed to be measured for a suit, the store manager played like he did not understand what I was needing. The store in Florida that wrote the initial deal with groom sent me size fabrics etc... The Newport News store manager would not budge to help me, said I needed to go to Florida store and gave me my last suit jacket size and sent me on my way.

We purchased 2 suits, shirts, ties, and a pair of shoes at the Laurel Park mall location for my husband and son and spent approximately $1,500. I later took my 89 year-old father in for a suit and had a similar budget in mind. The suit he liked was identical to the ones we purchased for my husband and son and they told me we could not get him completely outfitted for less than $1,000. The very next day I received a flyer in the mail advertising a sale for the very same suit for $299. When I went back to the store and asked why they wouldn't have told us about the sale starting the very next day, they were unapologetic. We were able to get him completely outfitted that day with a suit, shirt and tie for less than $500 with the same suit he wanted.

I have bought over 100 shirts for myself and my wife. Until the last 6 months, I have had great experiences. (Great quality shirts, wonderful prices, and fast deliveries.) The last 6 months I have had some issues with 1905 shirts (traditional fit) actually being tailored for 2x and talls. The shirts were exchanged but the website is still wrong in their description. Some of the shirts were delivered with the sleeves rolled up to the elbows. JoS. A. Bank listened to my concerns and tried successfully.

On January 29, 2019, around 2.15 pm, my son and I visited this store in Livingston, New Jersey. There was only one salesperson who did not have the courtesy to acknowledge our presence helping one customer. Since he was busy with a customer, we thought we will browse through the products on our own and reach out to him for any help. My son reached out to him (because we were not able to find what we wanted) requesting his help after he finished helping the customer he was with, and he gave an abrupt response saying that he was with a customer and we had to wait. We waited while another customer who was in the fitting room walked out to check out his items of purchase.

Thank you, JoS. A. Bank, for the absolute worst service I have ever received in my life. I don’t think the bar could be set any lower after today’s customer service call. When two customer service associates have conflicting stories as to why an order placed over three weeks ago never made it to you, and then the item in question - which you confirmed was in stock - suddenly gets canceled at 1:00 in the morning with no further explanation as to why, and after being told it’d be expedited because of their mistake, you know you’re dealing with an abysmal company.

My future son-in-law bought two very expensive custom made suits from the Stuyvesant Plaza, NY location. The very first time he wore one of the suits at a wedding, the backside ripped & not at the seam! No consolation, the store would do nothing!

I ordered 3 sweaters, in stock, on Dec. 15 with guaranteed to arrive before Christmas. On the 17th, my order was cancelled without reason, so I reordered, still with guaranteed before Christmas shipping and in stock. On December 22, I had only received 2 of the 3 sweaters so I call customer support. They tell me that the sweater I bought is now out of stock and may be back in stock in 2 weeks and that I should wait and call back to see if it's coming or not. Now I'm missing a Christmas gift AND I don't have enough time to order a similar item as this company doesn't even have the common decency to notify that their item is out of stock and may not BE in stock again and that I should just "call back in a week or so". This is completely unacceptable customer service.

The store keep my order pending for 3 weeks. I contacted the customer support three times, no meaningful answer. The last customer support told that the store canceled my online order 10 days ago without notifying me. The customer support say she can do nothing. The order is canceled but PayPal charge is still pending, customer support doesn't know why and ask me to contact PayPal myself.

I ordered some shirts online. Several days later I get this email with no explanation: "Thank you for your choosing to shop at Jos. A. Bank. Your order ** has been canceled and your credit card has not been charged for this order. We apologize for the inconvenience and thank you for choosing Jos. A. Bank." What a waste of time dealing with them!

I went in and the salesman seemed to be very accommodating. He sized me up and I was told I would have to come back in a couple of days, okay that was fine. I'm a female and the suit was for me. I go back on Wednesday. Had to deal with someone new. This guy was very rude and condescending. He started out with letting me know this was a man's suit as if I was unaware of that fact. I was furious because he kept reiterating it's a man's suit. I've been fitted several times for suites and tuxedos. I was insulted with the indifference I experienced. So moving forward I was fitted and got the suit. They were supposed to press the suit. I opened up the bag and took the suit out and instantly was upset because it had not been pressed. I had to do it myself. I wouldn't send my enemy to this store. Location is Plainville Ct.

SEP-06-2018: Ordered Reserve Collection Split Neck Sweater, Item #61WKXLR06, JBANK Order #**, Size: XL. SEP-11-2018. Item received via FEDEX. Opened but didn’t try on item for several days, but when tried found item was sized very small, more like a Large than an XL. Put item aside for return. SEP-18-2018; Requested return & exchange of size: XL sweater for size: XXL. That request was clearly marked and printed on the return packing list per instructions received from JBANK customer service rep 'Denzel' in the Houston call center. Shipped the return via FEDEX ground using JBANK return merchandize slip printed from JBANK website.

1320 Main Kansas City MO - So I chose JoS. A. Bank for my wedding. Wrong move! The tuxedo rental was not ready as promised plus my wedding was out of state. COMPLETE DISASTER! All because an employee was lack in doing their JOB!!

This order for two custom suits was placed July 14th. The first associate was evidently unable to understand and process the order. These suits would be worn in a conservative religious setting... the associate reassured us that it would be what was requested. August 17th… The suits arrived and were fitted, they were very tight fitting... quite "Metro". Additionally, the jacket length was about a half inch too short, sleeves about three quarters of an inch too short, the elbows were about an inch too high too, somehow, the order was doubled.

I ordered a pant online that came incorrectly. I spoke with customer service, and while very nice, I did not receive a new pair. I called back and was assured they would correct the order and I quickly received a new - incorrect pair of pants. Talked again with C/S and then a supervisor. Bottom line. "We cannot handle this online, go to a store." So much for on-line shopping. I will drive to a store 25 miles away to see if they can place the order for what I need. Hope so. Either way, I’m done with JoS. A. Bank Clothiers. I would never put my employees in a position where they are unable to satisfy their customer. I would not invest in such a company.

I came to JoS. A. Bank to get a suit for myself and my groomsmen for my wedding. I had an excellent experience and Ann was extremely helpful. She sized me, helped me pick out a tie, and made sure my order and pricing was perfect before I left. I highly recommend Ann and this store.

We recently got suits for our groomsmen from JoS. A. Bank in Kenilworth. It was one of the worse experiences with a clothing company I've had. The whole process from start to finish was terrible. Starting with terrible customer service at the Arundel Mills store and getting unwanted advice about from 2 men about being a good wife. Next I visited the Bel Air store. Here the gentlemen helping was extremely condescending because we were not tuxedo experts and took about 3 hours to get my brother and my husband fitted and too add the rest of our party added. Third I finally decided to go to the store in Kenilworth as it was bigger and hopefully have better service. It was here we finally got everything in the system. Even the employees at the Kenilworth location where complaining about how the previous Bel Air location added the groomsmen in the system.

I would never use them again. Used them for tux for wedding. Nothing was right. They still don't have shoes for one suit and the wedding is Saturday. I would never recommend them or use them again. What a hassle.

Banks called me and offered to replaced the shoes for free. They also credited my account $100 and promised to make sure the groom's suit would be ready on Monday. If the shoes and suit arrive on time as advertised, I will be satisfied with the outcome of this issue.

I was on hold for 34 minutes and then the phone disconnected! I have tried to call Joseph A Bank's customer service for two days in a row and nobody will pick up the phone! My American Express was charged for three shirts for a total of $130.46. I paid extra for express shipping and the order has not even shipped out! There’s no tracking information and I’ve received no email confirmation of the order! I am going to American Express to dispute the charge and will never order from this company ever again! This was the worst online ordering experience I have ever had! On top of this horrific experience with Joseph A Banks it was my Dad’s Father’s Day gift and it never showed up!!! This company is the worst!!!

In both the Perrysburg store and the Dayton store, the employees had no idea how to handle customer sales. In both stores, items were purchased for a wedding party and in both stores, items had to be ordered. Both stores sent home PART of the order and when we returned to pick up the rest of the order, only one of the items was given to us and we were told the other item already went home... NOT. They need a better system of tracking where the items are and explaining to the customers that they will also have to pay for alterations in addition to the suit. It was recommended to go to JABanks but I will never return there or recommend them to anyone. If you go in and find what you want and can walk out of the store with it that day, then maybe it would be better.

I have been a Joseph A. Banks customer for over 10 years. I recently purchased 6 pairs of pants (on sale from $109.00 to $ 49.00). Everything good right?... WRONG! I logged back in and saw them on sale for $29.99 clearance. I called customer service and waited 45 minutes on the phone waiting for them to answer! Finally a very pleasant lady answers the phone and explains that the other pants are clearance only and are not in my size. I thanked her for her help and courtesy, even asked to speak with her manager to give her kudos for her help and continued forward with my order. Next day I receive a refund for the purchase... yet it was not the full refund! They kept the $66 dollars I was suppose to receive for the pants creasing! Now I call back and again I wait for over 45 minutes for the customer service to pick up!

I have been ordering from JoS. A. Bank for years for my husband. He will only wear their button down shirts & wears the polos during the summer months as they are very comfortable while playing golf. Now I buy for my two son in laws & they too love the clothing line. I have always received my orders in a timely manner, excellent clothing & wonderful customer service. Their sales are awesome! I am very happy repeat customer & I will be for years.

Ordered 8 button down shirts online, returned all of them to a local store due to size. No issues in the store. Reordered the 8 shirts online in a different size, received all shirts within 5 days. Complained to customer service that I was on hold for 30 minutes and she gave me 500 points to my JB rewards which is worth $50. I used the points and got a very nice 1905 collection suit which was on sale already for $99, so it only cost me $49. I've had a great experience with them, not sure why they have so many bad reviews. Guess I was lucky!

I used to buy from JoS. A. Bank stores when living in the US. Now I am Overseas, I have bought four times online. The size, colour is different and varies from the store product. The quality and 'weight' of the cloth is of a lesser standard. After two decades, extremely disappointed as to where this brand is going.

I spent $296 (paid cash) on one transaction for pants, a shirt and a tie and forgot a belt so made a second transaction of $63 (paid cash) for the belt! The very next morning I returned every item and because it was over $50 they told me I had no choice but to wait 7-10 business days for them to send me a check which I thought was wrong since I paid in cash less than 15 hours prior for the items. So I asked for a manager and I was told "I'm as high as you can get at the moment" so I had to suck it up and accept it but I did call corporate and they told me there's nothing they can do, it's at the discretion of each store to choose if they can and want to!!

I just had a very bad experience at Jos. A. Bank store at Preston and Park, Plano, Texas. I WOULD NOT ADVISE ANYONE TO GET THEIR CLOTHINGS FROM THIS STORE, IT IS A WASTE OF TIME AND A TERRIBLE CUSTOMER SERVICE. Do not trust them no matter how they try to fake it. I, with my wife picked a suit and a tuxedo we liked but they did not have my size. The manager, Majeed and the salesman Don convinced us that they can order it for me and do simple alteration on it. This way they could get my order fast as my event is coming soon. It took them forever to put the order online. After a long wait they both assured me it is available and will arrive in a couple of days. I had to pay the full price for the two suits to post the order. Few days later I got a call from the store telling me the order is ready.

After making a comment about my issues on the company site I received an email from their customer service team. They were very sorry for what had happened and gave me a very generous amount of points in their rewards program that I can use as cash for future purposes. I believe that they understand that they may have some issues and are trying to fix them and keep their customers.

I could copy the exact information from several others. I had called 3 days in a row and trying to get someone on the phone or chat is ridiculous. The wait time is over a half an hour. It's not like you don't spend top dollar with this company and I agree with others. I think the quality of the products has decreased over the years. I will keep it short. My order still haven't arrived and it came in bits in pieces when it did. I will never order online with them again! Also if I have to take anything back it will done at the store (for a credit or total refund).

I wish I would have read the review 1st. This is the worst online experience I've ever had. I purchased 2 sweaters that said were in stock. It's been over a week and still haven't received tracking information so I tried calling and no one ever picks up. I've been on hold for 20 and 30+ minutes each time. So I tried emailing them, 2 days and still nothing. They should just shut down and stop wasting everyone's time.

Ordered 5 items online during the post-holiday sale of 2017. Received four, was told by internet tracking numbers that I received five. Emailed JoS. A. Bank and heard nothing back after a couple days. So, rather than complaining, I decided to call. I was initially skeptical about calling, due to the underwhelming ratings on Consumer Affairs for this clothier, but it turned out I made a great choice. Spoke to a gentleman named Baunte, who walked me through name and address verification, order number, and let me explain myself.

I wish that I could give this company less than 1 star!! This is a horrible company for customer service - in fact, maybe the worst customer experience of any retailer!!! I really think that this is a company that is grasping for time, but should be taken out to the pasture and "shot". This company is a thing of the past and should probably close its doors in 2018. I have been a customer for many, many years and have seen both the quality of the product go down as well as customer service. The company's website is horrible, maybe the worst of any retailer. Good luck trying to purchase anything on the website. You select an item, seconds later go to purchase the item and the site says it is no longer available.

Went two times thru the online order process of numerous items. All showed as available, per their online computer. First time, BOTH orders canceled as one item was out of stock. Called back and replaced the order for what the sales rep said was IN STOCK. Again both orders canceled because one item was out of stock. Rather than ship what they have, and credit you for out of stock, they cancel the WHOLE order leaving you with NOTHING you ordered. Their system seems to be screwed up as to inventory and processing orders. Will not order multiple items again in one order, too risky. Will lose ALL items on a cancel. Beware.

I entered the store in the Suncrest Plaza in Morgantown, West Virginia with no idea what to expect. It was the first time I had shopped for a suit, from the start the staff helped me right away asking what I needed the suit for and away they went picking jackets. I felt sort of like I was taking up this gentleman’s time because we couldn’t find a good fit because I have wide shoulders and a narrow waist, but he patiently helped me find the right jacket. From this point I thought that was the end of the assistance I would receive, but he helped me pick out 4 different shirts and 3 or 4 ties that all matched the tailored jacket and the sport coat that I decided on. Eventually the gentleman even helped me choose my shoes as I have no idea what is in style. The level of assistance I received surprised me very much. I will definitely be returning to this store in the future as they made the experience very quick and painless as well as assisting me with the whole process.

I was accosted by one of your salespersons at the Lynnfield Massachusetts storefront. I asked the salesperson to take my measurements. I then asked if he could assist me in trying on several different styles/fits of shirt. He told me he would only allow me to try on a couple, and that he did not want me trying anything on unless I was going to buy it. I then asked again if he would help me. He basically said he would only help me if I was going to buy something. I did intend to purchase some new clothes that day but I was very turned off by him so I said I would help myself.

Terrible fitting suits. I need a 46 jacket and a half 37 waist. I was told that combination was unavailable. I was told the pants were too big that went with a 46. I was sold 3 size 43 suits and one 42. I went with because I thought after tailoring they would be okay. They mind terribly. I told this to the sales person and he told me, "Well you don't move that much in a suit anyway." I went back to the store to explain this. I was told the same story again. What a waste of time money and effort. I won't be back.

The Jos A Bank location in Princeton Marketfair, NJ is a location you want to STAY AWAY FROM. Morale is low, employees openly complain in front of customers. Most importantly, they charged my debit card AFTER I left the store unauthorized and LIED to me about it. My bank clearly saw the charge was made from Jos A Bank to my card 10 minutes after my original purchase. So apparently, watch out because they have the ability to charge you after you leave the store, and will not rectify the situation. DO NOT GO TO THIS STORE. SHOP ELSEWHERE.

In this message I will outline why I will NEVER shop at JoS. A. Bank ever again. During the Presidents day sale I bought 2 suits online. However they weren't the right size so I decided to exchange them if the store had something in my price range. I told the gentleman that was working that I had a budget of $270 so if it's more than that don't bother showing me because it will waste both his and my time (I wear a size 50-52 so the suit sale was priced at $229). After looking at different suits he finally found me one in blue which is the color I was looking for. I asked him to confirm the price before the tailor marked up the suit. He confirmed that the suit was a part of the sale for $229 plus tax.

I have no doubt they are violating their customer privacy policy and sharing their customer information. Why am I so sure? This is the only store where because of some confusion they have an account with my father's first name and my husband's last name and I never bothered to correct because I thought it was funny... All of a sudden that is the name I start receiving non affiliate catalogs. Upset to received unsolicited mail and that they violate customer's trust.

Went to the JoS. A. Banks for a tux for my best man and me in Stony Brook and Older gentlemen Paul helped us. He was great. Took his time measuring asking questions and really gave us a good experience. We bought a tux each from soup to nuts and within five days got a call they were ready. I had to go to the one in Merrick for my nephew. What a nightmare. Joshua was the worst salesman, didn't ask anything, didn't want to know anything. He would put a jacket on him 2 sizes too small and only changed it upon my request.

As a rule I generally shop in the retail location, but recently I decided to purchase a few suits off of the JoS.A. Bank's website during their clearance sale. All 4 suits were for my 19 year old son. When the suits arrived we noticed that 3 of the 4 suits had issues. A solid Navy Blue suit looked great coming out of the box but when viewed in the light there were visible iron marks on the jacket lapels, one sleeve cuff had alterations, and the pants had hem marks where they had been previously taken up. Suit 2 had sleeve cuffs that were slanted upperward which was unexplainable and just plain weird. As for suit 3 the one sleeve was shorter than the other. I had never seen anything like it before on new clothing. Three of the 4 suits had been altered.

I placed an order on December 20th. And today is January 9th I still haven't receive my order so I checked my email and found a message from JoS. A. Bank that been sent on December 31st saying that my order has been canceled without any explanation. So I purchased it on December 20th and 11 days later they found out that they don't have an item. And after 20 days my money still hasn't been refunded. No wonder why they have such a "GREAT" rating online.

I placed an order for an overcoat with JoS A Bank on the 27th of December 2016. They sent me an email that clearly stated that they would not charge my credit card until the order shipped and that they would provide me with tracking information at that time. I checked my bank account on the 27th and they took the $101.10 out from my account the same day. This was lie number one. Then I waited until the 2nd of January 2017 expecting that I would receive tracking information but none ever came. I contacted their customer service number and they had a recording that stated they would call me back as they were experiencing very heavy call loads which I have no problem believing as they do not tell the truth to customers when they place orders with them so naturally their lines will be full of angry people wanting some answers.

I ordered a coat for my son from Jos. A Banks for Christmas. My son just started a new job in MO and he told me he needed a coat. It was getting very cold (we are from Texas). We were celebrating Christmas early so I paid for rush delivery. When the coat did not arrive I spent 55 minutes chatting with their customer service representative. She told me the coat was sent overnight but FedEx by mistake sent it ground.

I placed on online order that I never received. After my email order confirmation I never heard from them. There was no tracking after 2 weeks, so I tried to call them for status. When I called I was on hold forever, so I finally left my number for them to call me back. 6 hours later they called back and I missed the call (YES 6 HOURS LATER). I called the next day and again was on hold for 20 minutes, so I hung up and decided to send an email to their customer service dept. That email was never responded to.

What more can I say. I bought a suit at JoS. A. Bank in Pittsburgh several years ago, and was very satisfied. I did not have them tailor it at the time. Just last week I purchased 2 suits - on sale, and had them tailor the suits. They DO NOT have a tailor measure you, instead having the inexperienced, ill-trained sales person mark the suit. When I tried it on, I noted that I was very dissatisfied, and was met with dead silence. I simply walked out, and called to speak with the manager - and was turned back to my sales person. What a joke. Then, when I compared the fabric to the suit I bought several years ago, I immediately noticed the difference in quality. They act like they know what they are doing. THEY DO NOT. Stay away. Go to a department store or somewhere more expensive if you can afford it, but STAY AWAY from Joseph Banks in downtown Pittsburgh.

On 11/26/16 I purchased items on the internet. I became concerned about one of the items & called customer service. I was on hold for over an hour then tried live chat but was not able to get through. I tried again on 11/27/16 & after over an hour a recorded female voice said my call couldn't be taken at this time & to call back later. On 11/28/16 I received an email showing more discounts on the items I had purchased so I called again & was on hold for 1 hour and 40 minutes when a customer service rep (Nate) answered. I explained to him about my not being able to get through to customer service & my displeasure in the price drop on the items I had purchased. Nate agreed to refund the difference to me & gave me a reference number.

I have had this problem with Joseph A. Banks multiple times: you pick two shirts from the same rack, same model name (the latest case, their "travelers" shirt), same everything, but in different colors. You bring them home, and one fits tighter. Then I lay them down on a flat surface, sure enough, the tighter one is about one inch less, which means all around, it is two inches less than the other one. When I complain to them, they made the ridiculous statement that I need to buy one size larger, then everything fits!!! They did take the product back for a refund, but at the expense of an extra trip, frustration, and inconvenience.

As an ex-wholesale representative of a major men's apparel firm I'm amused and struck by the blatant smoke and mirrors tactics of the retail community. Most are following the lead of Macy's and Jos. A Banks by marking up an item to an extraordinary high number to then offer it at a discount. The extra high mark-up covers their margins and they wind up selling the item for a sale price that would have and should have been marked at in the first place. In most cases these stores never ever (ok occasionally sell the item at these ridiculous prices) so the original marked price is really fictitious. How the "Retail Public" doesn't object is what amazes me the most and until they do these retail operations will continue to "Pull the Wool" over our eyes... SHAME ON THEM :(

I would give this store no stars based on my most recent experience if I could. Visited my local Joseph A Banks store where I have been shopping for years located in the Flatirons Mall in Louisville, CO. Looking to purchase four pairs of Signature Series Pants. When I arrived in store, there were no other customers in the store. Two sales reps and one manager on duty. At my request, the female sales rep proceeded to measure my waist - part of the reason I went into a store was to find out and try the size of the pant. She measured my waist and then walked me over to where the pants were located. I was then informed that I would need to look through the pants and that it might take a while as the pants were not sorted by series - only size. There was no offer of assistance. When I asked her if this would be more convenient for them if I order the pants online, she responded "probably" and then walked away.

On August 29th, I order a $100 gift card online for my grandson's birthday on Aug. 31. On Aug. 30th I received a call from Joseph A. Bank saying they needed to verify my name, address, email, etc. I was assured that there was no problem with the credit card. On the 31st (the birthday), I received an email saying they had been unable to reach me and were cancelling my order. I called again, saying I'd given them the information they needed. Punctuated by long wait times on the phone, I was told that the order was going forward and would be sent within 24 hours. Yesterday, Sept. 1st, I received another email, this time saying that the order had been canceled. More wait time on the phone ensued when I called to see if the email was an error because of assurance the day before that the email card was on its way, and found that indeed the email gift card had been canceled.

I have had two pairs of these pants for six months, wore them lightly, and washed according to directions only about a dozen times. Both pairs had seams along the sides that came undone. I returned them to the local store, which could not provide any refund since the warranty is only for 90 days. I called customer service and they were somewhat more accommodating, providing in-store credit for less than half of the original cost. It's disappointing that the store won't stand behind their product when there is a clear manufacturing defect, especially when they emphasize quality in their product descriptions.

My 85 year old father rented a tuxedo for a wedding this weekend. He went into the store to be fitted for the tuxedo, but he did not try it on when he picked it up. When he put the tuxedo on before the wedding, he was unable to adjust the pants so they would stay up. We rushed to the wedding, and when we got there, I tried to tighten them, but the smallest setting was still too big. The reason that he had rented a tux was because he was walking my aunt, the grandmother of the bride, down the aisle. He was terrified that the pants would fall down. All night they were coming loose, and he was extremely self-conscious and uncomfortable.

Right leg of pant not sewn, so hemming not complete. No quality control. My son is Edward **, and of course that is misspelled. I returned this tux yesterday, Sun., June 12 for my son who had to go to work. The only offer prior to the return was the store manager who offered to fix, if we brought it back to the San Jose store at 10am. The photographer was taking pictures at 10:30am in San Carlos.

At the end of the 2015 summer season, I purchased shorts for my husband. He put them on this season and they shredded at the seam. Having only worn them a few times, I brought them back to the JAB store in Fishkill to be replaced since they were clearly defective. I was told by the store manager, Daniel **, that he would sell me a new pair. I told him I expected them to be replaced at no cost. He said given it was beyond the return period of 90 days, he could not do this. I said given the shorts were purchased late last year and not worn over the winter, finding the defect during the return period of 90 days was not feasible and I expected JAB to replace or refund the shorts.

JoS. A. Bank Clothiers is a total rip-off! The worst company to do business with! Here me out people. Here it is in a nutshell: Placed an order over the phone small polo, the idiot is shipping x-large. I return at store by my house. I complained about it and reorder. Never got it. Few weeks later I complained and canceled the order. Till this day no refund, no replay to email, no calls, no return ck as promised! JoS A Bank is a total fraud and disaster. The svc. here stinks like the manager in Kingwood TX. Personally recommend stay away for this store - they don't deserve to be in business.

A compliment on leadership at the JAB Store in St. Simons Island. Elizabeth, the manager, has a particularly fine combination of personal efficiency and professional know-how. She has imparted the combination to her staff, all of whom exemplify these traits by "going the extra mile" in customer service. Top Grade!

HORRIFIC!!! DO NOT PURCHASE, DO NOT RENT FROM. Tux rental is a total joke and cost over $200 for pants that don't even fit, even after being fitted...and then when you go back into for the final fitting...the store rep doesn't even RE-CHECK the fit or the pants or jacket! The comment from the old man at the store...and let me point out the man that I spoke with when returning the tuxes...wore his pants just below his chest...old man pants!!! His comment to me, "On tux rentals, we're lucky we even get the right pants in!!" What the **!!??? Seriously???!!! Very poor service, very poor attitude! And the final comments from this old man? "Well everyone got married right? Then I guess it all worked out." I seriously wanted to throttle him!

I purchase 6 items online from Joseph A. Bank Clothiers. 2 items needed to be exchanged and it has taken 3 weeks, 4 phone calls and a great deal of frustration trying to complete the exchange. Today I spoke with a customer service manager (Eric) who confirmed that my items have been returned and informed me that the company has an additional 10 days to process the order. He then sarcastically suggests that I should have gone to a retail store! So much for online convenience.

I purchased a nice pair of black shoes. I wore them no more than 10 times and noticed that the bottom of the shoes came apart. I took the shoe into the nearest store and they said they would not help me without the receipt. When I purchased the shoes they apparently did not put me in the system. I showed them my credit card receipt of when I purchased them and they still insisted on having the paper receipt. They acknowledged that the shoe was defective. The shoe was purchased at their St. Augustine, FL (off of I-95) store and I took them back to the Charleston, SC (Tanger Outlet) store. Neither store was willing to resolve the situation, despite clear acknowledgement by the workers in the store that the shoe was defective. I will never shop at this store or Men's Warehouse, since they are the parent company again.

Wish I had known about this site before. On Oct 20, 2014, I bought two pair of $100.+ pants and then paid to have the legs cuffed. Terrible job... The sewing was uneven. I took them back two more times. The last time I am sure no one even touched them. I made a complaint to the company but never heard from them. I will never buy anything from them again. The pants are still hanging in the back of my closet. I may look for another seamstress someday. I have found I can buy comparable pants elsewhere with efficient alterations at less than half the prices.

A general manager refused to correct a problem she created when I bought a defective suit. They realized the problems two hours after I left. They called to tell me this and said they could not discount the suit, nor sell me any discounted suits for me having to come back 50 miles to try on something else. They refuse to offer any viable solutions causing me to cancel the entire sale. She did not care what I did and stated there is nothing else she is going to do. She refused to honor the price for another suit the next day which is what really caused me to file consumer complaints all over.

Went for a suit, there was nothing in my size but they said they could order one. I had to pay in advance. The next week I went in & what they had didn't come close to fitting me. They said they could correct the mistake but after hours on the computer the manager admitted he had nothing in the size/color I wanted.

I purchased 17 shirts that required tailoring. The JoS. A. Bank's in-house tailor had no idea what she was doing, so the store (Wichita Falls, Texas) informed me that they would have to be sent to Dallas for tailoring. They were sent out and I did not get them back for over five weeks. What I got back was a huge disappointment. Each shirt apparently was tailored by a different person. They all fit differently, with various issues of quality and style of stitching. I sent the shirts back a second time and they came back with the very same issues. I tried to send them back a third time and I was told that they did all they were going to do and basically to stick it in my a$$ (I'm paraphrasing of course). I paid in good faith for tailoring that I never received. I told the manager to return the shirts that have been sitting there for six weeks to me and to refund the tailoring fee, she agreed to do this.

I went into the North Andover, MA, Turnpike store on Sunday December, 27 at 2:00pm. I was the only one there and there was only one old man working the counter. Instead of trying to help me find a suit that would fit and potentially purchase, he opted to be condescending, tell me not to remove any of the suits from the rack, and snarl whenever I touched anything. I actually found a pretty decent suit that I probably would have bought because of their 75% off deal, but after his multiple attempts to try to get me out of the store, I decided to thank him and leave. His response, the sassiest "Mhmmm" I had ever heard. Needless to say, I will never be going back to a JoS. A. Bank store and I hope the old man who was working there gets fired and never finds work again.

In January, my fiance and I went to a bridal fair in San Francisco. We were approached by a representative from JoS A. Bank and was asked to register with them for our wedding and I would receive 3 free suits for every one suit I would purchase. That is a great deal especially since I have 9 groomsmen + my father and father-in-law. Including me that is 12 suits, which works out that all my groomsmen would get suits as a gifts from me. Like I said, the fair was in January, my wedding is March the following year (2016). I was guaranteed that that the deal I would be offered would still be valid later on when I would get my groomsmen fitted for suits.

2 weeks ago I went there due to their commercial. I picked 4 pants, 3 neck ties and 4 dress shirts. When I wanted to pay, the cashier said it's 12100 dollars. But when I confronted him and told her regarding their commercial, the sum was lowered to $800. And a little more showing him what the real price should be, it came to $700. They charged me & 22 for hamming and today when I saw their poor job and I told them that it's not acceptable, Mark the sale person got very rude and irrelevant (he said that he is very rich and last year he made $180000). Finally they agreed to reimburse half of alterations. But they said they will send me a check by mail.

They sell online by saying that customers can return purchases at stores if they are not satisfied. But when I buy products and I try to return as it was not fitting at Reston store, I was denied saying that they don't accept online purchases without receipts. But online purchases do not have receipts. It is discrepancy with their policy. And stores are independent from brand I guess, their store salesperson advises us not to buy from online as they increase price online and sell as normal cost showing discounts. So better avoid purchasing from JoS. A. Bank. Btw, I could not return the dress I bought online even after visiting 2 more stores.

I purchased 2 each @ $700 suits from Jos. A. Bank shortly before July 2013. At that time, I signed up for their loyalty program so they should be able to determine the exact date and amount of purchase. Due to my job as an online Professor working from my home, I rarely need to wear a suit. I had worn both suits about 6 times each since the time of purchase. I took them to Sam Meyers Cleaners at Tyler Village, 12613 Taylorsville Rd # 101, Louisville, KY 40299 for their first cleaning in July 2015. When returned, the seams were puckered in a number of places. When I brought the problem to their attention, they responded with the attached note pinned to my suits. **, Manager, indicated that Jos. A. Bank uses glue for bonding in the production of their suits and on occasion, when cleaned, it gives the appearance of puckering.

I ordered my son 10 pairs of pants to wear as uniform pants for school. I was told they were in stock and I would have them in 3-5 days. After long hours on hold and two phone calls with customer service, where they basically told me they couldn't do anything to help me, it has been a week and the pants have not even been shipped yet. I have been told I would get calls back but this has not happened. This company obviously does not care about customers and at this point I don't know if I will ever receive the pants that I ordered.

Wanted to buy pants in Asheville store, but not in stock, so ordered online. Pants received dirty and with double seams (had paid $20 extra for permanent seams).Returned pants through Asheville store, but received credit only for pants, but not the $20 extra cost. Called on 7/7/15 and waited 45 minutes, then promised I would receive the additional credit. Called again on 8/14/15 and have been waiting on hold now for 42 minutes to find out where my promised credit is. I'm giving up. HOPE NOBODY EVER DEALS WITH THIS COMPANY!

I have always had wonderful service when I went into Joseph A. Bank at The Greenbrier location and Chesapeake. Tracy and Kyle along with the rest of the personnel have always treated me very well and have always been attentive to my needs. I always buy the gold signature line of their clothing. And I always get really great compliment about my clothes. I highly recommend them to anyone who wants to dress to impress.

I ordered a suit online to be sent to my APO address. The order was filled and shipped within two days and to specifications, but the jacket arrived with both buttons broken. There were even tailor's tags attached to each button. The pieces were not in the box. There were no replacement buttons in any of the pockets. I chatted with a JAB rep online whose first response was "I will not be able to provide you with the buttons for the merchandise." When asked the reason, she would or could not say why not. Forty five minutes later with a supervisor, with more prodding, she explained that "if this had happened in the U.S." they would ask me to bring the suit into a store and have a tailor fix it (I guess he has buttons, at least). In the end, the supervisor offered me a refund for the entire suit and verified that they couldn't send buttons.

Your Asst. Mgr. - Ms. Aleksandra ** in your store in the Collection Mall in Oxnard, from the time I walked in to the store, very professional. Very helpful in my shopping for shirts and Polo Shirts. Went out of her way to look for sizes for me. Not a huge shopper, but have shopped enough, to where I have had workers just point and tell me "it's over there" type of attitude. Not Ms. ** - very helpful, and glad to know that there are still people out in this trade that treat customers the right way. Thank You Ms. **! I will be back to shop at your store.

Poor customer service at multiple locations when staff have determined you aren't spending significant dollars. Lack of assistance with clothing details and sizing when not looking at suits or high dollar items. No assistance given when asking about sizing and told that "everything is out". No suggestions as to alternate options or how to get the proper size. Regardless of the time of day the 800# requires 30-45 minute hold times. I've experienced nothing short of a well-rounded lack of service provided by this company and will certainly move my business elsewhere.

As a successful businessman with every intent of spending thousands of dollars at the Columbia, MD store, I've never experienced service so bad. As an individual that deals in the service field, I understood early on that good service is priceless. Let's just say I was reluctant to spend 5% of the money I came to spend. Needless to say I will NEVER spend another dime at Jos. A. Bank. And with all honesty, I personally believe that the customer service will bankrupt Jos. A. Bank.

I've been a JAB satisfied online customer for many yrs but what the heck has happened to them? I suspect it has to do with the takeover by Men's Wearhouse. My orders are getting significantly delayed or run around, then canceled after they take money from my card. Calling the 800# is pointless as you wait on hold for hrs, not kidding. I've gone into my local store to enlist help from the mgr and she gets the same run around treatment. Just terrible. Can't blame the system cut over on this either. The shame is I've gotten good deals over the yrs and hate to see them come to an end, but it isn't worth the time/headache any longer so I'm moving on to find the next best deal out there. So sad...

The material is ok - the issue I have is where the sleeves connect to the jacket.. Stitching is bunched up and sales person says all it needs is pressing... This suit was not even worn yet. The store was suppose to rectify this before I picked it up but when I went to pick it up I was told it would be a minute. Turns out the sales person was in the back room steaming the sleeves. When he came out the suit was damp and the issues still showed bunching and wrinkles. He gave me the excuse that it needs to be kept on a bigger hanger, this suit never even left their store! How anyone could try to pass off a suit that looks as though someone slept in it is beyond me. They over inflate the prices to make you believe you are getting a good deal. I have checked all my other suits and not one has issues where the sleeves meet the body of the jacket (mass produced poor quality). I will never recommend or shop there again.

We rented 6 Tuxedos for a destination wedding in Colorado. Received them the Wednesday prior to the event. Not only were they measured incorrectly, but each one looked as if it had been stored in the floor of a vehicle. After bringing this to the Manchester Store's attention in St Louis, they first advised us to go purchase a steamer to get the wrinkles out, and we were also told by a store employee we shouldn't have rented tuxedos from them. Weddings are stressful enough. My advise to all potential wedding planners - Don't do it!

The clerk (I believe to be the manager) at Joseph Banks, Hamilton Mall, Chattanooga sold me a suit supposedly originally $1200 on sale for between $300-$400. When I asked him about wrinkles, he assured me that if the suit were hung up right after wear wrinkles would be no problem - would fall out overnight. The suit performance is the worst of any I have ever had. Wrinkles do not come out and in fact normal wear for an hour leaves the appearance of wallowing in the gutter.

JoS. A. Bank need customers who have patience, and a lot of it. Their online ordering system is horrible, and customer service twice as horrible. First, they accept the order and take the money for something they don't have. Then provide a shipment date that is pushed to future date the next day then it just keeps backdating for several more times until they say "UNFORTUNATELY the order is deceased". I order 3 suits for a wedding, over 2 months prior to the wedding. One of them became unavailable and another future dated a dozen times, still not delivered and wedding is almost over. Sent an email that was never responded. Called them and stayed on phone for over 20 min, and no one showed up. I will be surprised if this company survives for another 6 months. I plan to write to their CEO, but doubt if they have one. I am giving them 1 star because there is no negative star.

I ordered two suits and a blazer. I kept getting updates saying back ordered for 7 weeks, then an email saying cancelled & product no longer available for one suit, then checked today about the blazer order 8 weeks ago and see someone cancelled my order without any explanation. I would have to be desperate and not care if I ever got the merchandise to order online again. I have zero trust in them after this. I'm very upset and have nothing nice to say. I was a very happy customer until this and have spent about $4,000 but I am reluctant to do business with them now. I have told many of my friends about my experience and most aren't surprised. They have disappointed me greatly and I don't think I will get over it anytime soon.

After ordering a suit from JKB, I was pleased. So I ordered 3 shirts for $99.00. Well arrived and I cannot get a word about the other 2. I stayed on hold for an hour and all you hear is real lame music. JKB has the worst CS I ever heard of. Never will I do business with these CLOWNS.

Same problem as others. Ordered a suit around July 5 online. Has not arrived. When I sign into my account it says back ordered with delivery May 2015, which is in the past. No answer on Customer Service line - on hold for more than 15 minutes. No response to my email inquiries. I like our local store. But the online ordering is obviously not working. Caveat emptor.

As a previous JoS A. Bank customer, it is disappointing to call customer service and hold for up to an hour without anyone picking up. Just a recording every 2 minutes thanking me for my patience and assuring me they will be right with me. This is no way to run a company. It is amazing how willing they are to lose good customers by not properly handling sales/service calls. I also called the sales line and when prompted if calling to place an order or in reference to an existing order press 1, then also holding for another hour with no one there to answer. Just the recording saying someone will be right with me. Shame on JoS A. Banks. A thief of time is the greatest thief of all.

After order was accepted online, received email with the enclosed message: "Unfortunately, the merchandise is still on back order, however, we expect to ship it to you by the date shown below. Please e-mail us at service@jos-a-bank.com if this date meets with your approval. Otherwise, we will cancel your order." I accepted their new date. One month later, no merchandise, no apologies, no one to answer the phone after repeated tries with customer service. Bottom line, good shirts if they have them. If not, you can go hell.

I called Charleston store where suit was purchased. I was told suit could be returned at my closest location. She explained to me that seersucker material should not have faded. I told her this was second seersucker we purchased from them that did the same thing. I mean you only wear seersucker for a couple months out of year...this white seersucker had only been worn once. The tan possibly three times, both did not match. She told me to return both. When I walked in Harbison store, immediately I could tell manager ** was not happy about someone returning two suits.

Currently I have 1 suit that has been on back order since May 29th. Yet there is never any accurate estimate of delivery. The delivery date simply moves back another week. It has now moved back at least six times. Yet JoS. A. Bank refuses to say it will never arrive. It simply keeps the order in limbo. I have just ordered another suit that shows "in stock". I will use this as a example of your ability to fill orders.

Previous orders received promptly and customer service responds promptly; except this last time. The order was placed on 6/21. Delivery was slated for the 26th as an in stock item. 3 shipment delay notices later and past the last delay date, nothing from Jos A Bank. The customer service line has become totally non-responsive - no representative responds; just the music plays. I have held for 30+ minutes several times and never a response. Multiple emails later - no response. Apparently they have decided to shut down the customer service department.

I would like to thank the guys at the Town Center location in Jacksonville Fl. ** are truly what's right with retail sales these days. Thank you so much for the friendly service.

Order Placed on 05/20/2015 for the 3 shirts for $99 promo. On 5/27/2015, my order had not gone through yet so I replied with this email: "What's the status of this order? Has it shipped yet? Thanks, Tim." I finally received my package, but with only one shirt. The packing slip itself also has a QTY 1 on it. Waiting to see if the other two were going to show up, I waited until June 5th to send out my second email below:

I have bought suits from JB before. Most "recently" I went to JB located in Prospect, KY. I purchased 4 suits for the price of one along with 3 shirts and 2 pocket squares on April 28th, 2015. I had gone in before to select the suits I like and then came back with my wife. I ended up ordering 2 and buying 2 off the rack. I told them I would come back and fit them all at the same time. I heard nothing from them for 2 weeks, so I called. They told me that my "suit" (singular) was in. I explained to them that I had 2. They couldn't find the 4th b/c it had never been ordered. Then they said they did find it. I went back on May 23rd, 2015. The suit they "found" was not the suit I ordered. I got the other 3 fitted and a free tie for my troubles.

We have purchased many items at the Winston-Salem store over the years. It's still the place my husband prefers to get his clothes. Customer Service is always courteous and "spot on". He is a repeat customer for the traveler's shirts and usually buys 4 at a time. Very durable, no wrinkles, last a long time. Also bought suits and a tux. Top quality fabric, garment construction, and tailoring. I'm very surprised to read the reviews. My dad was a frequent customer in the Baltimore location since 1970s. We even bought custom men and women's clothes back "in the day".

I order two pants. Only received one the other was on backorder. Never received the other half my order. I have emailed the Customer service web site four different times never a response... Also tried calling this morning on hold for 31 minutes. No one ever answer the phone. Now I know why they offer such great sales on their website... They can't fill them... Order # ** as of 5/212015 Paints Still on Back Order. Order # ** as of 6/17/2015 only received one of the two pair of pants I ordered and they charge me full price of $115.00 when the sale was BOGO free. Never will buy from them again looks I'm going back to Men's Warehouse or Macy's. We still need to make this order correct... Someone should look into Fraud Charges against Them. I can call my local TV ABC 7 News and have them take care of this... I'm going to look into this option.

I ordered 2 suits on May 27th. None of the items have shipped. I can view the order status online and see that the items are in stock and sitting in the warehouse. I called customer service 3 times, logged each call with dates, times, and outcome of calls (I am a law school student and understand the importance of keeping records of transactions). Each time I speak with customer service, a different women tells me that they do not know why my order is sitting at the warehouse, but that they heard the warehouse service department has been "...backed up," whatever that means. I have attempted to contact their service department via their email contact that is found on the josbank.com website. I have sent 5 emails with my order number and opened case number, all asking if there is a status update or if anyone is even reading any of the emails, NO RESPONSE.

I was purchasing a pair of pants for my husband and the person who helped me scanned the tag and then couldn't finish ringing it up because of some problem accessing the function to put in the discounted price. I was buying one pair of pants when they offer one with the second one for free and the salesman said he would charge one half the price for the pants. He called a second salesman over who was quite rude to the first salesman, complaining that he was sick of his having problems with the computer. It was most uncomfortable. The original salesman used another terminal as the first one was jammed up and he had no difficulty completing the transaction. I was embarrassed watching how the rude salesman treated the other gentleman. Who by the way was older.

My miserable experience began with a shopping trip to pick up pants and a shirt for my son. The 2 staff members were more focused on a family than helping anyone else waiting in front of us. We waited approx 30 minutes and eventually people in front of us left and one of the staff finally asked if we needed assistance. Due to a wedding that had stated requests for matching clothes for the ushers bought at other Jos A Banks stores is the ONLY reason I waited to ensure the type and color matched. After getting assistance, the pants had to be ordered. We were told 2-3 days and we would get a call. After 5 days, I had to call and get a status - this was the start of the trend. The pants could not be ordered due to "some complication with my credit card"..... Really? But no one could call me? And I purchased the shirt with the same card... hmmmmm....

I recently ordered 4 shirts. Contrary to some of the other opinions here, I had bought two shirts and found them to fit well, look good, and stand up to multiple washes (I don't dry clean). I have a very tall upper body, and these are the only shirts I have found where the button can be found beneath the belt line. But the four shirts delivery time is spread across almost 7 months! The first, a white, took two weeks - acceptable. The next, a navy blue, isn't due until perhaps the end of June. The third, black, won't appear until probably the end of July. And the last (gray) is due to be shipped in mid December! I've read the other reviews here, and it saddens me that JoS. A. Bank can't straighten up its act, on what seems to be very simple things to make their customers happy. I'll drop another line here after all the shirts have arrived.

Do you wonder why Jos. A. Bank no longer permits reviews of the clothing they sell on their web site? They previously had an option so you could review their products and service but no longer can you join the host of fellow buyers of this brand to get an indication of how the clothes or service will meet your needs. I had the misfortune to believe that after being burnt twice with ill fitting, poorly cut garments that the third time would be better. Not so! They have only gotten worse.

Wesley Chapel location doesn't have poor customer service, it has no customer service. Sales reps think they are above or better than you. They think this is your first time wearing a suit and want you to feel like you know nothing about how your suit is supposed to fit. I shopped at the International Mall location and was treated like a king maybe because I was wearing a Rolex Submariner. If you go to the Wesley Chapel store, make it clear you have money and perhaps they won't treat you like a transient.

Months in advance of my son's March wedding, he, along with 9 of his groomsmen, were measured, fitted and some paid, for tuxedo rentals for his wedding. Because the bridal party were from several states, we needed a vendor who could provide this service. We were shocked when Jos A Bank called only 3 weeks before the wedding to let us know that they could no longer honor the tuxedo contract because they had been bought out by Men's Wearhouse who chose not to renew the contract with the particular vendor. Instead, they offered a replacement tuxedo that was ugly, very prom-like, with a black satin trim on a grey tuxedo. Nothing like the tuxedo that my son had ordered.

Purchased 4 shirts. Worn them about 10 times and they fell apart some at the seams and some just tore. Use to buy their cloths all the time and loved to easy care shirts. Now it's all junk. Called them they said "too bad". Emailed them. They give not response. Save your money - it's all junk now!

My boyfriend and I went to the store in Freeport, Maine, and I have never experienced such bad customer service. We were ordering a tux for prom, and were sure to go in a few months early to ensure the right fit early on. We were told that our color swatches and tux would be in 6 days after our first visit. We never received a call, so went in a few weeks later to check it out. They had never saved his measurements or placed an order, and then proceeded to tell us that we could no longer purchase the original tux because it was sold out.

I purchased 2 suits costing me nearly $700 and they had to be altered. The salesman said they would be ready for pick up in about 2 weeks or earlier and he would call me when they're ready. And oh yeah, the suits had to be sent out. Well, 2 weeks went by and I didn't get that call. So, I called that Friday and the salesman said my suits weren't going to be ready until the following Monday. Monday I called and the salesman said the suits wouldn't be ready until after 4pm. Okay, I get to the store try on the suits and not by my surprise both were not totally finished. I got a refund. I'm done with JAB. Why did it take two weeks for alterations when they weren't sent out for alterations in the first place.

I am not sure how this company can be in business but this company is the WORST business I had to deal with in my entire life. I ordered a shirt from them and it has been 5 weeks with no shirt showing up. I went to the store 4 times and every time the manager is not in the store, and no one could not locate my shirt or give me a refund. The invisible manager is never there, and now I do not have a shirt or my money. I think the state attorney needs to look closely into this company business practices. Take my advice and never shop there...

I have purchased several Traveler's dress shirts in the past 1-3 years for work. In the past few months 5 shirts have come apart -- not the seams, cuffs or collars -- but the fabric, as if dry-rotted, has just split & shredded. I very confidently took 3 of the 5 back to their Towson, MD store (I threw 2 away earlier, thinking it was just an anomaly), thinking they would recognize the obvious flaws & make some consideration for new shirts. I spoke with the store manager who told me this is normal wear & tear. He said they would do nothing at all & that I was free to purchase 2 Traveler's shirts for $99, their current promotion. I sent an email to their customer service address. No reply as yet. Will never shop there again & have heard similar stories from co-workers.

Don't go to this Store at University Park Mall in Mishawaka - Sorry to say that this was a bad experience in this store. There were several salespersons available when I walked in. I told one that I was looking for a sport coat that needed to be lightweight as possible, (to pack in a suitcase), and was looking for something that would go with most everything. He turned around saying, "Our sport coats are back here." When we got to the rear corner of the store, he said, "here's our sport coats.", (gesturing toward the rack of coats). After feeling a couple of them, I said, "looks like I might not find what I want here." At which time, he slowly walked away from us, went back to the middle of the store, and just stood there with his back to us. Not only did he not suggest any particular coat, or try one on me, he also didn't even pull one out of the rack or ask any more questions as to what I wanted. It was like he didn't like me and didn't want to do anything for me.

I bought 4 suits from JoS A. bank in july of 2014. I have worn each one of the suits about 5 times since purchased. I thought they were great suits until I put one on to go to a meeting. Upon entering my SUV the entire right side of the pants ripped!!! Not only the stitching but the actual fabric as if the material was dry rot from being on the rack too long. Call JoS A. Bank, I was told there was nothing they can do for me!!! I will never ever do business with them again. Neither will anyone I know. I will tell them all to stay away from this company.

The Des Peres, MO stores doesn't deserve even one-star. Ordered three suits for my son. Upon pick-up the trousers were hemmed 1/4" too short AND the right leg of each was not hemmed to the same length as the left leg. My son's sock was clearly visible on the right leg of each pair of trousers. Now this might have been acceptable should we be going for a Michael Jackson look but my son doesn't wear embellished socks, nor is he able to move on the dance floor like MJ. Tailor assured us that the job would be done right on the second attempt so we left and were called back to the store by the Manager-In-Training (that's his title) 24 hours later. Previous hemline could be readily seen. There were snags in obviously 'compromised' trouser material. There was a rip in the fabric on one of the trousers and none of the hems were finished.

I ordered altered pants. They arrived not altered correctly. In fact they did not match the order slip that was included with the order. I emailed customer service twice and never received a response. Called customer service and was told too bad. Stores won't take the $90 dollar return either. Buyer beware!

I recently purchased a suit at the Jos A Bank in Plano, TX (Prestonwood Town Crossing) and it was a total disaster from the beginning. The first day I went to buy the suit, the store had to order it because they did not have my size. As I was being checked out at the register, the Manager informed me that my credit card would not be charged until after I came back to the store to pick up my suit. I received a phone call a week later telling me that the suit had arrived at the store. I told them that I wouldn't be able to pick up the suit for a few days because I had a family emergency and they said no problem.

On March 15th, 2014, I experienced possibly the worst customer service I've ever known (and I'm 80 years old) at their store in Seal Beach, California. I might start by saying that I've been a customer of Joseph Banks since the 1960s and, until today, have been very satisfied with the courteous treatment by their employees and quality of the products of their organization. However, that morning when we went to that store, my wife and I were treated very rudely by the woman and the man in charge. The situation was that I had bought four of their Travelers Collection shirts several years ago, wore three and warehoused one. Yesterday I told my wife that I was going to wear the unworn shirt, opened the package, put it on, and wore it for several hours. My wife then noticed that the fabric on the upper front had a separation in it (the shirt is a plaid fabric) and it appears there is a misweave in the material.

I have been trying since the middle of January (it's now March) to get an exchange on a sweater I ordered for my husband for Christmas. I have spoken to SIX different people in customer service and the warehouse, and they ALL told me that my sweater would be shipped. I now have an email confirming that the sweater was shipped on 2/24/15. But since it's not here yet I called again today....phone call number 7. Oh, they aren't sending me my sweater...they don't have any more in orange. They did have in January and February because when I spoke to the other five people, they all assured me that they did have an orange sweater. However, today they no longer have an orange sweater.

We returned two jackets a month ago and never heard from them. First off, we had to wait 30 minutes to talk to anyone. We called three times and they said that the refund has been processed but it was not. It seemed that the people in billing were on drugs. They tried to assure me that they refunded me the money to PayPal on January 7, although the date I bought the Jacket was January 7th. Absolutely surreal experience. I am never doing business with this company.

I returned $400 worth of merchandise that I purchased online back to a Jos A Bank's retail store on 12/5. Instead of being credited for the return at the register, they sent it back to the distribution center for processing. It took 2 months - and countless phone calls by me and the retail store - before I was reimbursed by a gift card - not crediting my account like I requested. I feel like I was scammed. They just lost a customer!

I bought a suit from Joseph A. Bank. They lost it during the tailoring process. They allowed me to find a new suit in the store. They said that this new one cost over $600.00 and they would allow me to have that one although the original suit was only $300.00. I think that this was all fluff to make me feel good about the suit that they lost and it took me going into the store to pick it up before they told me about the mishap. After wearing the new suit two times, before taking it into the dry cleaners, the pants tore three inches under the pocket. I took it in and they then gave me a new suit again. They tried to charge me a tailoring fee for this new suit. At the end of the day, I wanted a navy blue suit. This one seems to be almost black. I will never go there again. I cannot stand how they say everything is on sale all of the time. Very misleading.

Until today, I was the epitome of a loyal Jos A Bank customer. I can say this because I have at least 5 dozen Jos A Bank dress and casual shirts hanging in my closet, along with a dozen suits, a dozen sport coats, a dozen sweaters, 2 dozen pairs of pants and the same number of silk ties. And that is just today - I have been purchasing from them EXCLUSIVELY since 1976 - 39 years. Based on this, I think I am uniquely qualified to accurately assess the quality of their merchandise as I feel I have been their brand poster child.

I returned an item for exchange on 12/26/14. Jos. A. Bank Clothiers received my exchange item at their facility, verified by tracking #** on 12/31/14. It has now been 20 days with no response from them regarding this exchange. I have tried to contact them on numerous occasions, only to be put on hold for over 45 minutes each time, never speaking to anyone. When I finally did reach them, they had no answers to my questions. They couldn't tell me that they received my exchange, nor could they tell me a date as to when I could expect my replacement item. Since then, I have e-mailed them twice, and have gotten no response.

In my opinion I was sold suits that even after 3 alterations do not fit properly. Months have gone by and I am now being told that they are still not ready. The original sales person was not knowledgeable, and did not possess any skills to fit a customer in a suit. Although follow up interaction with a supervisor was helpful, the bottom line is I am still waiting for my suits and have been greatly inconvenienced.

I have never provided electronic consumer feedback in my life but I am now compelled as the JoS. A. Bank customer service is the absolute worst I have ever experienced. I purchased 6 shirts online but after submitting my order, was informed that two of the shirts were on indefinite back order. I (within 1 hour) called and sent an email to cancel my order. There was no email response but customer support told me the order would be cancelled. I was informed, the next day, that four of the shirts were then shipped. I then called to reconfirm the cancellation and after being put on hold for 40 minutes, was told that they could not cancel the order as they had no idea where the remaining two shirts would be shipped from. They then told me that I needed to go to a local retail outlet to cancel the order.

Item ordered 12/20/2014 and still no delivery on 1/7/2015. Contacted their CS line on 12/31/2014 to inquire about order and was told that it shipped on 12/28/2014 and I should receive any day. At that time, they provided me with USPS tracking number that I later found out was not correct. Have not been able to contact or speak with anyone at their number since then. Sent an email to their CS department on 1/4/2015 but no response.

Placed an order on 12/01 for 6 shirts. Received an email saying they were on back order and will be shipped on 12/10. Because of the holiday, I gave it an extra couple of weeks to receive my order. I called today 01/03 and was told that customer service will have to get back to me in 24-48 hours to let me know when I will receive my order. What!?!?!? Does anyone in this company know what they are doing? Extremely poor customer service and even after talking to a supervisor, he wasn't able to answer any of questions. There is no reason why I have to wait for customer service to figure out where my order is. It should be all on my order which the supervisor should be able to access. Extremely unhappy!!

I went to the store in DTC On Bellevue. The manager Matthew ** was so very patient, kind and understanding. My husband has a walker. He got a chair for him to sit in and we bought a coat, hat, scarf, t-shirts, socks, etc. I was so impressed, I brought a pie from Village Inn - #1 in customer satisfaction.

I ordered 2 suits, an overcoat and a raincoat from their website. They sent me a purple sweater which I didn't order. When I tried to email them about their mistake I did not receive any response. I called their customer service line and the woman told me that it wasn't customer service that it was the ordering department. I told her that the number was listed as customer service. The woman replied that it was the order dept. that customer service would get in touch with me within 1-2 days. Needless to say that was about a week ago. To make matters worse when I reviewed my credit card they overcharged me by 153.12. I had stop payment on my credit card. They charge me twice for one of the suits. I will never use their website again!

The review pretty much says it all. The latest fiasco began when my wife ordered a coat for me on 12/20 online. She paid for overnight shipping. As of 12/27, still not here. She has called customer service 3 times and they cannot tell her what is going on or give her a tracking number. The last time, they told her to call our local stores to try to find it. Bottom line: neither she nor I will do business with them again.

I ordered a jacket from JoS. A Bank during a Black Friday sale. I assumed ordering it a month before Christmas would be more than enough time to receive the item. The item said it was "in-stock", and the expected delivery time was 5-7 business days. It is now a day after Christmas, being a month since I placed the order, and my jacket has still arrived. I called their customer service multiple times to address the obvious issue. All I was asking was for a refund of my money. I called on 4 different occasions to their customer service department. Not a surprise the lines are always busy, because the company is pathetic. I am pretty patient though, so I would have a problem waiting. Instead, JoS. A Bank transfers my call to the ordering department after waiting on the line for 2 minutes. As a result, I tell my story and then they tell me they are qualified to solve my problem. And to make things worse, they tell me if I call back I will probably just get someone in the "overflow" ordering department.

This is a bad-good-bad experience with this company. On Dec.11th I submitted an online order and copied my tracking number. My order never came so I started calling customer service who knew absolutely nothing. They went as far as saying that I never ordered another said I never paid for it when my credit card showed the charge. I finally talked to an agent who knew what he was talking about and helped me. He sent my order out overnight to my local store in Chesapeake Va. When I went to pick it up the sales agent started interrogating me about the order. Wanting verification about the order, I said it was online, call customer service to verify. When I was done and he let me go I felt like I was some sort of criminal. This is a company with poorly trained sales staff in customer service and they won't see my business again.

I ordered a raincoat from this sheister company fully paid by Visa Debit. First they confused the debit as a credit card and failed to realize that the order was, in fact, already fully paid. No shipping confirmation followed so I cancelled the order and requested a refund. Repeated requests have been ignored.

I placed an order for Xmas on 12/6. They sent me an email stating they needed address verification. For some reason, they took my middle initial and put it in front of my last name and that is why it didn't match up. I tried calling the number provided to me in the email for over 2 weeks. It says a rep will get back to me in 24 hours - never got a response. I called within business hours too... why is it going straight to voicemail? I tried calling their main line - got a busy signal every time. I also tried emailing them 4 times - never got a response. They finally called me the week before Xmas to confirm my address - and guess what? They charged me twice. I called back again - got put on hold for 50 mins. Did not get any response. I had to argue the charge with my credit card company.

This company must operate out of a third world country, their customer service is terrible, their business practices are shoddy, and I am amazed they are still in business. My daughter ordered a leather jacket, billed it to her Canadian credit card, and had it shipped to my US address. She was told it would be shipped in 3-5 business days.

I am an avid shopper at Jos A. Bank and a year or so ago I purchased 4 light weight 100% merino wool collared sweaters in various colors. I received a number of compliments regarding the feel and the way the sweaters fit. After one year I noticed small holes in all the sweaters. This was extremely disappointing and the fact that it happened to all the sweaters was concerning to me that I purchased an inferior product. These light sweaters had an original price of $99 and I was fortunate to get them on sale for $50.00 each. I shop at Jos A. Bank primarily because I expect decent quality clothing, but this experience has really caused me to reconsider my thinking. I am wondering if anyone else has experienced this with lightweight collared merino wool sweaters from Jos A. Bank.

Truly disappointed with Jos. A. Bank. Yesterday I bought two suits from the Jos. A. Bank store at Great Lakes Crossing Mall in Auburn Hills, MI. Two hours later I was at home with the television on and caught a commercial from Jos. A. Bank stating that the following day they were having a "Buy one, Get two suits free sale". I called the store and spoke with Paul and explained the commercial to him and asked what could be done for a loyal customer. Paul told me that this store does not participate in the sales that are shown on television. So my suggestion was should I bring the suits back and go to a participating store for the better deal. Paul stated that I could bring them back but expect to pay $850.00 or more for each of the same suits that I bought there.

Placed an order. The amount showed 6 items at the correct special promo pricing. When I selected "CONFIRM" to finalize my order, the price was changed. I used my PayPal account to pay for the purchase and when I checked the sale articles the site crash. I call the local store. They said they had 10 customers waiting to change the wrong order placed online! Don't need the Aggravation! WARNING!

I entered the Holmdel N.J. Store to purchase some suits during Black Friday weekend and after finding two that were priced at 229.00 a sales man came over to offer assistance, he suggested I try on the jackets and in the process slipped the sales tags off both suits. I wound up needing a larger size and he said he would gladly order them for me but when I went to ask that would receive the discount price I had clearly seen on both suits he claimed those were yesterday's prices. The very next day I placed a call to customer service and a representative named Debbie told me that the sales price was indeed something I should have received, and then said someone from management would call me once they made contact with that location. I'm still waiting!! It seems to me that was probably not an isolated incident at this location and I wonder if that switch and bait is actually taught? People should know about this behavior and BEWARE of JOS. A. BANK

Bought suits online as I figured that the 1 for 3 made it a cheap experiment. Suits were delivered and were cheap, in the bad meaning of cheap. I decided to return them to a nearby store as they were not even worth their discounted price (you can easily get better quality suits by getting a decent used brand name from a consignment store). Weeks gone by and the return was not credited to my account. Customer service was rude and unhelpful. I had to file a dispute with the credit card company. Jos a crap decided to fight it so dispute was rejected. I had to file a complaint with the CFPB and the state attorney office. This got it resolved with the credit card company. Lesson is to never buy at Jos a Bank ever again (now known as Jos A Crap) and to close my Discover card. Never again.

I went to Joseph A Banks to take advantage of a "great" sale they announced on TV. I bought 4 suits and they had to be altered. After 2 weeks the alteration was done and it looked like a child altered the suits. What do I mean by that? They had one leg so short my socks were showing and the other suits were super big but they told me they can make it fit. When I returned, it looked like a small child was hiding in my "Pansa" front pleats. I told them I did not want a suit to look like this but they said they would fix it again. 2 more weeks went by and each time I had to take time off work just to travel 1.5 hours to go to their location. It was getting costly to travel to their store location.

I placed an order and the amount showed 4 items at the correct special promo pricing. When I selected "CONFIRM" to finalize my order, 2 items were removed and the price was changed. I used my PayPal account to pay for the purchase and when I checked my PayPal account, JoS. A. Bank had requested and received an ADDITIONAL 20% be sent to them!!! WHAT A SCAM! WARNING!

I ordered three business socks and two were delivered, without an explanation as to why the third did not arrive. I called the number on the Packing Slip, and it rang repeatedly, with no ability to leave a message. I called again three times and the same thing happened. Then I called the main Joseph Bank number. The representative told me it was a computer glitch and the pair would be sent the next day and she would call me to confirm. She never called and the socks did not arrive. Then I called the main number again and the person told me that a supervisor would contact me. It never happened. Then I called and asked to speak to a supervisor. She said that the socks were lost in the warehouse and she recommended that I order a different color. She said the person who promised to call never did anything. Unfortunately, this is the second time this has happened and it is difficult to believe it is simply incompetence.

I ordered two summer suits that were on sale from Joseph A. Banks. On the website, they gave you the option to pay an extra $12 to have them hemmed. They asked for the out seam measurements and I entered 37 inches. The pants on one suit arrived with a 40 inch out seam. Three full inches longer. The other suit had a pair of pants that were too small in the waist. I think these guys just send you whatever they have that's close to your size and hope they never hear from you again. At $99 the suits were worth the money but I'd save the aggravation of having these morons do the alterations. Just take them to your tailor. In their favor, they did refund the cost of the alterations. The clothing is of average quality and I get the feeling that they are a bit shady in their dealings.

Last Saturday, I purchased two shirts on a buy two special price on an impulse. On Sunday, I decided I did not want them and returned them. While I paid cash for these two shirts, I was told by the store associate that the only option was a gift card/store credit for the $75 purchase price. Many other retailers will refund an individual in the same manner that individual paid, i.e. cash, gift card, credit card, etc. These items I returned were unworn, unwashed, and in the same condition I purchased them in and was not outside of the typical 30 day return window. I reluctantly took the gift card/store credit and proceeded to contact the corporate email address. The response was that I was stuck with the gift card/store credit to a place that I do not even want to shop with after this incident and poor customer service. The Jos A Bank mission statement and company overview states things such as trust, emphasizing service, and customer satisfaction. None of which are true and this company is a fraud. With the consumer dollar being as powerful as it is, take your money elsewhere. NOT HERE!!!

They advertise that if you buy one suit you get 3 for free. When you go into the store they say it is only for certain suits. They charge $650.00 for a suit that is a piece of garbage. You can go into a discount store like Marshalls and get a brand name suit for about $150.00. Joseph Banks charges $650.00 for a suit that might be worth $100.00 or less. They have had lawsuits regarding their false and deceptive advertising. Just keep away from this rip off company. If you want a decent suit at a decent price, Joseph A Banks is not the place to go. KEEP AWAY.

Impossible to get through to anyone by phone or online. They don't return calls, don't respond to email messages. One of the worst companies I've ever dealt with. Will never do business with them again.

5/6/14, I ordered 5 items from Jos. A Bank online. Advised that two of the items were no longer available. My card was charged for three (3) items. On 5/12/14, I called for info on my order. A supervisor advised that my order was processed. I had no way of tracking my order. I subsequently received an email with the shipping info. I received a package with one item and a telephone message at my home advising that I was sent the wrong package. On 5/13/14, I recontacted Jos Bank's customer service and was advised that the package with the other two items had incorrect mailing info. A supervisor (Theresa) out of some office in Maryland told me it was UPS' fault. Someone apparently does not know what they are doing or does not care. This is the worst customer service I have encountered in the online shopping business.

On 3/16/14 I went to take advantage of their EVERYTHING IN THE STORE buy 1 get 2 free sales. There were several tables with the Huge signs on the table. After picking out several shirts I was told "These are not included" and shown the very small words which said "almost" on top of the "EVERYTHING" and the smaller note "Not everything in the store is included".

I chose two available suits my size after searching long and hard (some sizes were not available)... They had a great deal on clearance suits ($89 special). Suits were purchased on Sunday, 01/12/14, receipt stated, "1 unit back ordered, expected to ship 01/17/2014" for each item. Now I receive an email today, 01/15/2014:

This was my first time shopping at the store in Lancaster, PA. I paid what I consider a premium prices for 4 shirts and and 2 pairs of pants. After the first wash, two of the shirts had holes in different places. I noticed this on a business trip and was stuck for a lack of shirts. I am a tall size that is not easily found. I returned the two shirts a few weeks later and was abruptly given the option of the refund or new shirts. I took the new shirts thinking it was an anomaly. A few weeks later, after maybe 3 times wearing a shirt, a hole appeared in the sleeve. At that point, I returned all of the shirts and with no questions asked, was given a refund. The only two items that I have left are pants. The day after I returned that shirts, the pants which hardly worn and still crisp formed a hole in the crotch that my customer saw before me. I plan to return both pair of pants as soon as possible. All I can say is WOW.

My husband received $250.00 in apparel incentive certificates for Joseph Bank through a credit card reward system. When he tried to redeem them online, he couldn't use them. He called customer service and was told to go ahead and put them on a credit card and then call back and they would then credit the amount of the certificate back on his card. When he called back he was told they don't accept them and he would have to mail them in to use them. The problem at this point is that if we mail them in, we no longer have proof that we had them in our possession. The customer service people were so inept that we didn't trust they would take care of this properly and we would lose out entirely. Next, we talked to a supervisor who offered no help, just excuses. Finally she said we could fax the certificates in. When we asked for the fax number, she hung up. Poor poor customer service. So sad - this used to be a very reputable company with excellent customer service. We will never shop there again!

Daughter & son-in-law (both in military) purchased 4 suits in Augusta, GA, were told alterations were free. They ordered one of them for me, size 46 reg., and were told I could take it to any store and they would alter it to fit for free. When the Executive suit arrived, the jacket was okay but the trousers were size 41 and the legs were not hemmed. I took them to the Horseheads store where they had to order another style (unknown?) suit with the correct waist. When it arrived at the store, they fitted the suit but wanted $37.00 cash for alterations that would take a week and a half (Could pick up the suit Dec. 23rd). This is a case of bait & switch and false representation.

My dad, who was visiting from 4 hours away, decided to give my brother and I each a suit as a gift. While working with an employee my dad said that he wanted to be able to pre-pay for everything, including alterations. He said that because it was a gift. He did not want his sons to pay a penny. The salesperson agreed. When I returned to have the suit altered (it was shipped in) I was surprised that the salesperson I had dealt with started to charge me for alterations. I explained that my dad had prepaid for the alterations. He said that couldn't possibly have been true because they had no way of knowing exactly what would have needed to be altered. I said that he had promised my dad that I wouldn't have had to pay anything extra.

We had been faithful shoppers at Joseph A. Banks, and tonight we spent a considerable time shopping for shirts for my husband because signs all over said "70% off," including on the shelves where we were shopping. When we went to pay, the clerk pointed out that, in much smaller letters, it said "most clothes." Of course, nothing we had picked out was on sale. Not only were the signs located on shelves with no sales items, but clearly the "70% off" did not even apply to "most clothes," as they had indicated. This was a huge waste of our time, and a clear bait and switch/false advertising scheme. I am not sure how they get away with it, but they've lost a good customer. Thank you!

I purchased a watch at the JoS. A. Bank in Columbia, Maryland four months ago. I have been a loyal customer for over 30 years. I went back to the store. Spoke to a sales person and the Manager. They could care less. Gave me some 800 number to call. Called the number, not available until Monday (today is Saturday). I called customer service. The woman I spoke to was sympathetic as the watch is only 4 months old and I have been a 30 year customer. She spoke to her manager. Manager refused to allow her to do anything. Watches are meant to last more than 4 months. JoS. A. Bank has lost a loyal customer. My brand loyalty has been misplaced.

"Suit Separates" are most commonly included with any suit sale at Jos. A. Bank. Although, they are sold as SEPARATE PIECES. The suit jacket is sold at a separate price as the pants. It is the sales associate's responsibility to disclose that to the consumer.

My wife ordered a suit for me from Jos. A. Bank. The size received was not even close to the size ordered. Though the error was one made by Jos. A. Bank, they insisted that the suit had to either be sent back at my cost to their headquarters in Maryland for exchange or exchanged at a store that is over an hour from my home when there are a number of J. A. B. stores within minutes. So... my wife drove to the distant store, only to then be told once there that they in fact did not have the ability to do the exchange. They said that they had no size above a 36 inch waist. This is simply not to be believed. So, she ordered a replacement to be shipped to my home. Immediate shipment was promised. Yet over a week later, when my wife called to inform them that the suit had not been received, she was told that it had not even shipped.

I placed an order requesting 2 days UPS shipping. It wasn't until after I had priced the order that I notice that Joseph A. Banks charged me a regular shipping fee in addition to the two-day UPS shipping charges. Upon contacting Customer Service through email and through phone, I was told that there was nothing they could do. That was their policy and I would have to contact corporate. I explain to them that other men's online clothing companies only charge for the two-day shipping and not an additional standard shipping rate. They refuse to listen to my complaint.

Through a daily deal for a men's suit, which I purchased on May 24, 2013 promising free delivery as well, from JoS A. Bank, I received several emails from them confirming and reconfirming my order. I even called to reconfirm a shipment date on May 29, 2013 and was promised my order would arrive on or around June 11, 2013. But at 12:23 am last night, I received an email stating that the merchandise was no longer available. I called them on May 30, 2013 and was told that they did not receive as many suits as they had expected and the deal was canceled. I find this fraudulent advertising. I have removed them from receiving any of their emails in the future and want nothing to do with a company that engages in false advertising.

I'm a retired Marine living in North Carolina. I bought my first suit from JoS. A. Bank in Wilmington, NC. Last year. The people were great and even better service. Recently I came home to Cincinnati for the holidays and decided to take advantage of the buy 1 get 3 free sale in the Kenwood store just down the road from my grandmother in Blue Ash. I grew up in Blue Ash and I’m very proud of my city. I still call it home after 30 years of service in the Marine Corps.

Deceptive sales practice, bait and switch - JAB was advertising a sale on men’s suits, 1/2 off the first suit and the 2nd suit free. I had been planning to attend the sale at home but had to come to Ohio for a funeral on the day of the sale. I looked up a store in Columbus (Easton) to confirm the sale and went to the store for the sale. After selecting two suits for $635, I went to complete the purchase. The salesperson gave me a total price of $484.00 instead of the $317.50 it should have been. When questioned, the salesman said that the jacket and pants were sold separate even though they were listed as suits and described as jacket and pants on the website. I refused to complete the purchase.

I placed an online order last Dec. 17. I increased my purchase from $100 to $175 in order to qualify for free shipping, guaranteed Christmas delivery. At order time, both items were noted as "in stock" and delivery before Christmas. On 12/18, I received an e-mail confirming my purchase and delivery. Several days later, I was checking various online orders that I had placed and when I tracked my order on the Jos. A. Bank's website, the status of my order was "held" and noted both items on backorder until after Christmas. No one sent me any email or anything notifying me of this change. If I had not checked myself, I would have waited until Christmas and never received anything.

I was interested in an ad I saw on TV that stated "buy one suit, get two free". When I went to the store, I was going to purchase a gift card for my husband for Christmas. I asked the lady "what is the average price of your suits?" The girl at the register told me "around $500.00". As I looked around the store, I saw a row of pants on one wall and a row of jackets on the other wall. I asked her, "You offer the ability to buy the suit pants separate from the jackets?" She responded, "Yes we do". I was afraid my husband would miss the sale so I gave him his $500 gift card early and told him to go and get his new suits for work. When he went down to the store, all of the suits were marked up to around $750.00 each.