Jos. A. Bank Clothiers Reviews

Terrible quality. This company has tanked in terms of its product. I used to buy dress shirts here because there was a good selection of colors and styles and the quality was always good for a very reasonable price. I’ve had the good fortune of dropping some pounds and have gone down a size and been able to comfortably wear fitted shorts. I bought 5 dress shirts here and the quality of the material has gone drastically downhill. The collar of one of the dress shirts is already fraying after wearing it only 3 times. I’m going to be tossing these and moving on. I’d never recommend this company to anyone any longer.

Ordered pants… received wrong size, wrong color. Website is difficult to navigate. Simple tasks like finding past order, finding where to complete a return, editing shopping bag etc. are a nightmare to find. Do better Jos A. Bank.

Jos. A. Bank has some terrific employees, however since the buy-out their quality has consistently slid where I buy very few clothes there. I just bought a pair of socks and was asked to rate them for their site - but they didn't publish it because I was honest about the decline. They are having me look to Brooks Brothers, who seems to have remained consistent in quality and traditional style. If I wanted trendy clothes I'd shop elsewhere.

This company has gone WAAAY downhill since I started with them 40 years ago. Customer service horrible, in-store selection suck, little imagination, sizes off. Been hung up on 5 times, no reply with chat. Stay away.

I purchased 2 suits online on a Tuesday which were scheduled to arrive on Friday. They sent the confirmation and I thought everything was fine. On Wednesday they sent me an email saying the order was canceled so I called them because I did not cancel the order. They then told me that the billing information didn't match so they canceled it. I asked them the obvious question, why didn't that come up at checkout? This could've been easily handled and corrected. But instead they sabotaged my weekend. There was no way to get an order in to get my suits on time for a wedding. Never doing business with them again.

I bought several pairs of leather dress shoes and the condition for each pair was absolutely horrible. They were all worn out. The shipping was very slow as well. The refund took a long time, but the return process was fairly easy. I'm not going to use this merchant ever again though.

I ordered a pair of trousers and accidentally picked the wrong color. I waited on the phone for 20 solid minutes and gave up. Then I tried chatting and waited just as long. I then wrote my problem in the message box and said "Please fix my issue. I don't have time to sit here and wait for more time that I've already waited." I also typed that if they didn't fix the issue I would have my bank reverse the charges. Not one hour later, they shipped the package! This kind of "Customer Support" apparently uses this kind of tactic to FORCE the sale. I will never shop with them again. Obviously, they are no longer a reputable company.

I purchased 4 suits from Jos A. Bank. Trying to return them has been an ABSOLUTE nightmare. They've held my money and dealing with online support has been an absolute beating. I have made 3 separate calls. ALL three calls have been one hour long "on hold" calls and no resolution. ABSOLUTELY regret purchasing from this retailer.

I went to Jos A Bank in Park Side Drive, Knoxville, TN, for my daughter's Prom dress to be altered. The lady who did the alteration is very friendly and helpful. The prom dress is ready on time and looked great on my daughter. We are very happy! Thanks!

I just received an email today saying my order is canceled Order Number:**. Are you guys a joke? I bought like 20 items. And boom your order canceled after 1 week placed. I will never buy from this company ever again.

Great service, outstanding prices and courteous staff. I sent my two twin nephews in for their Graduation and they and their mom were very pleased with the choices even their grumpy dad (my brother) was impressed.

When I 14 I had my first chance to have Mr Bank fit me in his store in Baltimore. This was a big thing in 1959. It was a sign, my brothers had been doing this for the last several years, I was passing to manhood. We would pick out material and he would take me upstairs where he would measure me then pull out his wooden patterns, trace them out, make my suit and ship it to me in Northern Va. This impressed me so much, that I still bought from him the next 50 years.

Not sure what is going on with these guys, but it’s frustrating. I probably spent 30 minutes shopping for the right clothing. I submitted my order and got a confirmation saying it was good to go. About 36 hours later I got an email saying the order was cancelled. No explanation, no offer for a % discount for my next purchase, nothing. Pretty frustrating for a company I used to love. Anyone know of a good replacement company with quality wrinkle-free dress shirts? I’d sure love to replace these guys in my life!

I wish there is less than one star to give. Poor Quality and poor customer service. After second time wear their product there is too much lint on it and looks very poor quality and I tried another one is the same after second use. The brands I use is Traveler Sweater and 1905 Collection. Moreover I thought the customer service will be very caring about customer experience but I was wrong.. They don't care. I do not recommend that product to anyone. It is waste money.

I ordered a sports coat for a trip I had that was 16 days out. I received free 2-day shipping and received my item in perfect condition in a matter of days. Thank you Jos A Bank. I will be back to use your services again.

I went to the store because they had belts on sale. After a little while the guy got disgusted helping me cuz I was looking for things on sale. He just didn't want to fool with me so finally I called into customer service and they help me find for belts that were on sale. One belt was in the store three belts I had to order. The guy was ringing me out checking me out. He said, "You want them shipped to your house". I said, "Sure. Is there any extra fee for that". He goes, "No".

My husband and I were treated horrible. Were going to be buying several shirts but were treated like we weren't worth helping. We did have on Jeans and t shirts because we had been shopping all day. The guy first said hello and walked past us then eventually asked if we needed help. Honestly acted like he would rather be anywhere else. We had just a few questions, acted annoyed. Because his size is a little bigger than average seemed like he didn't even want to help us. Finally he showed us what he had and then acted like we should just take his word for the fit. My husband asked if he could try one on and the guy actually sighed really loud. Then said I guess. It was so rude I have never been treated so poorly. Decided to just leave and go somewhere else.

My husband was looking for a black suit for our daughter's wedding. The lady there was very helpful. I liked how she brought us different shirts and ties to see which ones looked better with the suit. We ended up buying a blue suit, 2 shirts, 2 ties and a pair of shoes. I never thought my husband would buy a blue suit and brown shoes, he’s always goes for black suit and black shoes. After Marian showed us the things that are in “style”, we were convinced to buy something we would have never bought without her help. We had never been treated so nice, she treated us like we were celebrities. She was very professional, nice and sweet at the same time, she’s just the best. I truly recommend the store, especially Marian M. Sherbetjian. If you need good clothes, comfortable shoes and great help go to Jos. A. BANK at The Collection at Riverpark in Oxnard, Ca shopping center in Oxnard, Ca.

I went to the store to purchase new clothes for a wedding. I asked the younger gentleman where I could find what I was looking for. He walked me over to the part of the store where what I was interested in was, pointed to them, and then walked away. He started looking and texting on his phone. I looked at my wife, we both shook our heads in disbelief and walked out of the store. I’ll never ever go back. There’s plenty of other places to spend my money!

Worst experience in my history of ordering online! Will never buy anything from this clueless people ever again. Ordered a Christmas gift on Dec 2. 3 weeks go by and they have no idea where my order is. They reissued a refulfillment and assured me it would be here on time for Christmas, well it wasn’t! Now they’re saying I get it on Dec 27th. Stay out of the retail market, you have no idea what you’re doing! Customers should take their businesses elsewhere. This place is a joke!

About a month ago, I ordered a sweater for my dad from JoS A Bank. Weeks went by and he had not received it, and then I got an email saying they received my returned purchase and would give me a refund. We never got the sweater, so we couldn't have returned it. I called and the associate told me Fed Ex lost the package and Jos A Bank would just refund the purchase. I asked him to just send the sweater again. He assured me it would be rushed delivered, free of charge, within three days. Another week went by. No sweater. I then received an email asking me to review the sweater - which we still hadn't seen!

Had an issue on Dec. 3 regarding damaged sweaters delivered by FedEx. I needed a waiver from J.A.Bank for Fedex to honor my claim. I went from Dallas, to Alice, to Marvin, to Kevin. Passing the buck is their STALLING TECHNIQUE. 12/21 STILL STALLING?

First of all, I ordered (and paid for) monogramming. Didn't get it. Also, their shirts are virtually all, save one button-down, "non-iron." Well guess what, I don't want non-iron. Get some normal shirts **. On the pro side, the order was promptly shipped and the shirts were all the correct ones that I ordered...

Joke of a business. Online order cancelled again with no explanation, it’s like the 8th time. I even verified the order was processed successfully with their text support right after I placed the order. ** terrible. I give up, time to end it all. Burn it down.

Went to buy a suit, they didn't have my size. They instead sold me a sport coat and pants. I selected a coat and pants, then I was told it was a buy one get one free. I chose a second coat and pants. The second choice would take longer to pick up. I was charged over $700. I picked up my first choice and today went to pick up my second choice. All I received was the coat. They told me they never charged me for the pants. I was extremely upset. I will never go back. This was the downtown Houston store.

This company has the worst online service I have ever encountered. I must have placed 10 orders from their almost weekly sales and every time I get an "order canceled" email within a week of placing the order. When I call to find out why I get a whole bunch of different excuses. They are running a scam. IF I COULD I WOULD GIVE THEM ZERO STARS.

Good prices on sale. High Quality and easy to order online. Even the sale items offer a good selection. You can buy a polo shirt for 80% off of original retail. Shipping to good. One caveat is that much of the sales items are fitted.

Purchased a pair of shoes on sale at josbank.com. They charged my credit card then two days later, I received a cancellation notice with no explanation. Really??? When I contacted them, they claimed that they ran out of inventory since my order. They would not work with me to provide a comparable replacement. They admitted it was their inventory error, but couldn't care less the impact on the customer. Why shop with a brand that treats people this way? I know I won't be shopping with them again. Buyer beware.

I ordered 2 pairs of shoes yesterday and today I get an email that they cancelled my order, with no explanation. So I called customer service and they said they don’t keep track of their inventory and they sell things even if they don’t have them in stock.

I ordered two suits online and they cancelled both orders without explanation or notice. They lowered the price after the first cancellation to induce me to order it again and then subsequently cancelled that order. They gave me some ridiculous reason for the cancellation and tried to get me to order it a third time. I don’t know what policy they use to incentivize their employees, but it appears to be a scam to boost their sale numbers. It was by far the worst customer service experience I’ve ever encountered, and I will never shop at this store ever again.