Jared Galleria Of Jewelry Reviews

On December 23rd I purchased a Citizen watch from them. The sales person gave me a box with a sticker on it that I discovered was for a different model from the one I purchased. I found out it was the wrong model when I went to register it using the Citizen app on my phone. The next day (Christmas Eve) I went back and told management. They didn't seem to be concerned about it and assured me that I was still able to return it in 30 days if I wanted to. I just figured "Well, mistakes happen"

Updated on 03/27/2024: I paid off my balance of $3,412 and still have a finance charge of $79. Do not do business with Jared or their finance arm. It's a scam and they have serious shady business practices. This should be an illegal organization. I can't believe the Consumer Affairs hasn't looked into this.

I ordered a tri gold rope bracelet for a Christmas gift for my adult son. After three weeks of wearing it, one of the gold strands just fell out and was dangling from the bracelet. I called their main customer service line and I was told that because I paid for it before Christmas Day, my 30 days to return or replace it had expired. They only offered that I take it to one of their stores over 55 miles each way from my home and pay 250.00 to repair it. So I took it to my jeweler one block away who attempted to repair it for 60.00 and two days later the same strand came out. My jeweler said the item was defective! This company doesn’t stand behind their poor products at all. Buyer beware.

Yesterday, I had the pleasure to speak with ** at the Jared Jewelry location, 6100 Capital Blvd., Raleigh, NC and met with her today regarding my request to have my cross pendant cleaned and order a new chain. Well, I must say what an experience I had in dealing with the employees of this store, first by meeting ** who greeted me at the door and then meeting ** whose customer service in assisting me with my request was exemplary. ** not only provided me with my shiny, clean pendant, but also a beautiful new chain which I was not charged for. Thank you ** for truly making my day today!

Great customer service. I've visited the Concord Mills store on several occasions and she's always great! I appreciate the excellent customer service that she provides on a consistent basis! Thank you so much!!

Ordered wife an anniversary ring for 33rd year of marriage a month of ahead of time! It’s a day past when I was supposed to receive it, and never got a tracking number, never an email or text, website just says still in fulfillment! When pulled from the vault they will let me know. They can’t seem to find someone to open the damn vault a month later?

I bought a bracelet from Jared’s for a Christmas present for my mother. My mom found that the bracelet was loose and needed to have link removed to fit nicely. She took the bracelet to Jared’s to have a link removed and they charged her 50% cost of the bracelet to have the link removed. Absurd service costs for a product recently purchased as a gift.

Went into to have a watch bought from them by wife as a Christmas present repaired. The individual who I assume was the manager took the watch and proceeded to help three customers who walked in after me. It became very apparent to me that his intentions were to continue to push me aside and try to get new sales instead of addressing my issues. Another associate saw this and proceeded to help me and she was wonderful. The other gentleman blurted out that the watch was behind the counter and continued to be rude and belligerent. I can promise you that this was the last dime of mine that this establishment will receive.

I have been a customer with Jared since 2010-11. Recently, I attempted to make a purchase online (item not available in stores), but had trouble with the website. The item would show available, then when I would try to purchase, the system would freeze up. Eventually, the item would show out of stock, yet I was not able to submit the suggested "contact me when available." I contacted Jared online several times with no resolution. On yesterday, the item looked available again, yet I still was not able to purchase online. When I contact CSR on today, no help again; they sent me to Kay and offered everything but what I wanted. The agent refused to honor the price although she saw that I had been trying to purchase since 12/9. I do not recommend Jared to the consumer who values customer service and being a returning customer. You're not valued as a customer with Jared, go somewhere else!!!

Only giving one star because negative one is not an option. This rating is for Jared as a company. My first experience was terrible. Scoured the site for a few days until I found the perfect gift for my wife. Even went ahead and applied and got approved for the Jared Credit card. Checked out using the same card and was told the item would be delivered by 12/22/2023.

Paid my wife ring and several pieces of jewelry off well over 2 or 3 months ago. I check my account and I have a charge on there from me not making consecutive payments prior to paying the whole bill... This is trash and a way to continue to get money from the consumer even though you paid your total bill... Good thing I check and they'll lose my wife and I business from here on out.

I wished I would have looked at these reviews before I went to court with them. I had earrings made to match a pendant I purchased. They gave me earrings that were substandard, but I accepted them as Jared quality. Years later I find they were glass and not Peridot. I took them to court only to get a judge that was not fair and Jared brought a lawyer to small claims court. I did not have representation because it was small. They said I received different earrings from them than I did. They lied in court and the judge was not kind to me. The cost to appeal was not worth the effort. I never received the earrings they said I did. Do not purchase from Jared. They are not honest. The customer is never right with them. This was surprising since I had purchased several items previously and was happy. Their reputation is changing and not for the better.

Necklace needed repaired. Was told it was an easy fix. Did not hold up 1 months. Brought necklace back and again was told an Easy fix. Repair was not done on time. Saved necklace for a vacation. When I put necklace on the clasp was still broken. Could not wear my necklace. Paid Jared twice for nothing.

I've been trying to buy an engagement ring through them for almost 2 months now. First I put in the order for it at the store, the clerk ordered it online because they didn't have the one I wanted in store. Two weeks later, the payment fell off my bank account. The day to pick it up comes, and they can't find my order. Turns out they canceled it and never told me. A few months go by, we try to order the ring AGAIN, this time ourselves through the website. Same thing happens. A week or so later the charge drops off my account, looks like it's been canceled again and we've not been contacted by Jared about it. At this point, me and my fiance are going to look at rings elsewhere, because this whole process has been way too frustrating, that we don't even want that ring anymore. Tl;dr, Don't give Jared your money, they'll just give it back a week later and never give you your ring.

I ordered a watch. Instead of a watch, Jared sent me some sort of little tank, have no idea what it is. Upon calling the company, the conversations are about their rules and how they "escalate" the case, but they don't allow me to return/exchange the item or order a new watch. I'm leaving on a trip on Tuesday, all I wanted was to have the watch by then. I am very dissatisfied, am returning the item, and will NEVER buy anything from this company ever again!!

Poor customer service from the General Manager Nikki **, I would have expected the service to be geared towards the customers and policy driven. In this case she was incorrect concerning the process. The whole time I felt that her focus was letting me know that another General Manager, was in trouble because she took care of the customer. Kudos to Quenessa for putting the customer first. Anthony kept me in the store for over 40 mins for something that should have been taken care of in 10 minutes. When I confronted Nikki and informed her that she owed me an apology, her narcissistic behavior would only allow her to try to explain why she didn't get it right the first time. The apology was not sincere. I waited three days prior to writing this up because I didn't want to but if this type of service continue the behaviors will not change.

On Sept 6, 2023 I took my jewelry in to be inspected as well as get new posts put on my earrings so I could have the screw on backs. The gal let me know my diamond was loose and a diamond was chipped on my ring so stated I needed to send it in to be fixed. I asked her to remove my ex from my account since we are no longer together. She stated she would handle it all. On the 13th I went to the store to pick up my items and nobody could find them. Someone asked me who helped me the last time I was in and I pointed to the gal and she came over and told everyone that yes she remembered me and that she switched all my items into my account only and took the ex off the account. After them looking more a manager told me my stuff was picked up two days prior. I said by who and they said my ex name.

To break it down, the engagement ring was purchased first with the Jared's credit card for 0% interest for 18 months in November of 2021. We were paying the amount to have it paid off by May of 2023 to not pay interest. We have been paying the correct amount a month for 20 months now. The men’s band ring was purchased on October 2022 for $$$ and has 12 months to pay it off with no penalty which brings him to October of 2023. When we were purchasing the band we had a 100 off of 300 coupons to use. The back of the coupon card did not state that we had to put it on the credit card but the employee told us we had to, so we did. My husband brought cash with him to buy out the ring that day and the guy said to get the sale you have to put it on the credit card and it'll just take your payments into October.

I absolutely love the staff at this location. They go above and beyond for their customers. I have been to many Jared locations. Henderson store on Sunset is absolutely my number one location. I travel 2 hours for excellent service. I needed a repair done upon inspection and they made sure it was done before I left to drive back home. Brendon thank you for inspecting my ring and asking for it repaired before I left the area. You are amazing for going above and beyond. I truly appreciate it.

Jared by Monmouth Mall - NJ did not stand by their work on replacing a gold necklace clasp. They charged over $100 to replace a small clasp. Their clasp broke when I came to get it fixed. The repairman couldn't be bothered to look at it. He just wanted to charge me again. Total ripoff. Don't waste your time.

I bought a engagement ring for my fiancee and Ms. ** was very expertise about what I should have and what she thought was nice and quality. I love shopping there and I love shopping with her! I will return and will be requesting her service.

Bought a ring online from Jared jewelers size 91/2 and they sent me a size 10. Called customer support and the rude woman said to have it resized and pay for it myself. I just paid $800.00 and this ** said I needed a warranty. Called Brett at Creekside in Roseville which is an hour away told him my situation and he told me to bring it in and he'd take care of it. He resized my ring and mailed it back when it was resized next day postal. Thank You Brett. I will only do business with Brett when I buy my jewelry and if it wasn't for him I'd never do business with Jared jewelers EVER AGAIN! Get rid of your customer support team!!! They're rude and useless!!! BEWARE.

My daughter went to get her engagement ring cleaned, she is getting married next week. The woman asked her if she had taken her ring anywhere else, to which she said, "No. My fiance paid for the protective plan why would I?" They couldn't find the serial number on the diamond. After 4 people looking at it and cleaning it one more time. They told her all was good, the ring was very dirty and needed the deep cleaning. She left feeling something was off, took it to another jeweler and it's not a diamond. Needless to say she is beyond distraught and we now have to fight and probably have to hire an attorney. Beware, stay and let them clean your ring. I will now be having my own rings checked by another jeweler.

I purchased a engagement ring online and I needed to return it so I took ring to the Murray UT location and I was treated like a child and misled that was a month ago and I am still waiting for a refund check.

I had a ring sized, in which the size was recommended by management. I paid an exorbitant amount of 82.00, to bring ring from 6.5 to 8, in which I thought should be 7.5. Upon picking it up, it was too big. I wanted it sized to the 7.5. They would only accommodate if I paid another 82.00. Very greedy.

Took my son to fix his Tag wrist and Marcela ** broke it while fixing it. Treat us with no respect and if would not be that I refuse to leave with broken watch and get help she would send us it a broke watch. She was very bad customer service.

After 5 months of wearing my engagement ring from Jared, my DIAMOND FELL OUT OF MY RING in a restaurant bathroom. I am so fortunate I heard it hit the ground and have my diamond, but this should have never happened. More reviews we’ve read now that this has happened, we’ve learned that their factory is in China and this is a common occurrence. I have a platinum band. For peace of mind, do not purchase one of your most important pieces of jewelry from them.

Bought ring for wife with expecting quality and beautiful piece such as image on their site. Very disappointed in the quality. When my wife opened package, to my huge disappointment, there was a tag with bold letter saying, MADE IN CHINA. If I'd known it was China made, I never would have purchased. Also the image on site was a beautiful, easy to read inscription, along with seeing mom hugging child. We could not make out any of this by just viewing ring, had to have a magnifying glass. Very disappointing all around on this purchase. We sent it back for a refund.

Picked out a necklace. Not in stick in that store. Available in NY store. Needed in 3 days. Offered to pay overnight shipping. They said can only do 2 day. Actually going to show up in 4 days. Too late for Mom.

I purchased a sapphire and diamond ring in December of 2022. As of May, 1st, 2023 a diamond fell out and the center sapphire stone. I paid $1400 for the ring and was told I would have to pay to replace the gemstones. My ring fell apart within 5 months and they did not care. I was ripped off. Do NOT buy from Jared.

I bought a Necklace Pendant from Jared Jewelry and within 24 hours the necklace broke. It was a Valentine Gift for my girlfriend and the next day she noticed that the Pendant was missing. I notified Jared the next day and I was told to take it to a Jared store. We were on vacation for 2 weeks and the nearest store was 60 miles away. Upon arrival back to Houston, my girlfriend was hospitalized for a week and house bound afterwards. I took into the store and explained what happened. They wanted $140 to repair it, but agreed to waive the fee. I wanted to do an upgrade on the Necklace and I would pay the difference in the price. I explained that the Necklace was poor quality and I wanted a better quality necklace. I was told no. I let them make the repairs and I will buy a better quality necklace at a different store. DO NOT BUY JARED JEWELRY…

I purchased a necklace from Jared's, and it broke within the first 60 days (i.e., within the warranty timeframe). I reached out to customer service, after 63 days. Given I waited 3 days to reach them, they were unwilling to fix or replace the necklace. I am very disappointed in both the quality and customer service.

My husband bought me a bracelet for our wedding day 4/24/21. This bracelet has broken 3 times before 6 months was up. I’m tired of getting it repaired. Broken bracelet, bought Christmas 2022. My cousin Lost diamonds out of wedding ring, had to have the ring replaced. Bought September 2020. I’m disappointed in the quality I’ve received.

I have been shopping with Jared for many years. With Covid I started using their online shopping option. I recently ordered two rings so I could stack them. I was notified that the rings were shipped. I received both boxes on the same day however when I opened the first shipping box the Jared box inside was empty. I immediately opened the second shipping box and the Jared box contained one ring. I immediately contacted Jared to explain that I only received one ring. They opened an investigation and ten days later told me that their security footage shows that the ring was shipped. Basically telling me that I’m a liar and that they cannot do anything to help me.

DO NOT BUY from Jared. I received a rather high-end watch as a Father's Day present and have had nothing but terrible service from Jared. Each time the batteries need to be replaced results in a 4+ month absence of my watch. This last time the store I normally use closed after I dropped the watch off for servicing. Jared failed to contact me, they did not know where my watch was/is, and when I call for updates none are available. I am still without a watch, Jared corporate (via online chat) was unable to get an update and I am left wondering when I will get MY watch back. DO NOT USE Jared.

It was the first time we actually stop at the actually store my husband and I were looking for a diamond necklace and earrings that could match my upgraded beautiful wedding diamonds ring, and thanks to actually the guy that help us Name just like my husband Robert, he was such a great man to help us choose our beautiful jewelry that actually look amazing and match perfectly with my beautiful upgraded ring. To anyone that is looking for that perfect diamond jewelry and can afford it please stop by Jared and ask for Robert. He’s such of great sale man. He will help you and with his great knowledge you won’t be disappointed at all… Great nice store. Clean and the atmosphere was great too. I know this review is a little bit late but better late than never… I actually was at the store in December the 10th.. and now my birthday is coming now in February and we are planning to stop there soon again. Happy birthday to me.

My husband purchased my 2nd wedding ring from Jared in 2010. Starting around 2018 I believe the diamonds started coming out of my ring, and finally I talked to the store director about this problem. The director told me, "Oh no. This shouldn’t be happening", she then goes on to say that the next time a diamond comes out they will replace the ring. Fast forward to 2022. I take it in for the 6 month check; some time later another diamond comes out. Therefore I take my ring back, and remind them of what I was told by the director.

I have done multiple purchases at Jared's the Rim in San Antonio and have nothing but positive feelings on all occasions. I like watches (have 3 Movado's and 1 Tag before Jared's) and wanted a Rolex. I could only afford a Pre-Owned Rolex. I discovered that Jared carried a number of quality pre-owned Rolex watches and I found the perfect model in my price range. I spent several hours on their website and others comparing models before I went into the store. I then visited the store several more times deciding if it was the right investment for me. I must say they have a phenomenal website, and an even better storefront managed by a highly trained group of friendly and caring professionals. Each time I visited I was always greeted kindly and never felt rushed or pressured.

I placed an order for a diamond ring and paid for express shipping to have it properly sized. The day it was supposed to arrive that it won't be there for another 2 days. I've shopped at Kay's jewelers and Zales and never ran into this debacle. My advice is play it safe use zales or Kay's, although, Jared's advertises to say I love you say it with Jared but if you don't have the ring no one is going to take you.

Two months ago I took two watches: a Tissot and a Fossil, both for batteries and the Fossil to replace the face crystal. The person that took care of me, a fat man, told me that the Tissot needed Battery, He opened the Tissot and he couldn't close it back. He tells me that he must send it to the company. I accept it and he also told me that the other should be sent out. He gives me the receipt and I left. Two weeks ago they call me and tell me that the Fossil crystal will cost 350.00 dollars, I told her that I did not want it. I want my Watch back. One week ago other girl called me and tell me that the estimate for the repair of the Tissot should be $90.00. I told her, No and I want the return of the watches. Today 10/25/2022 I went with my Son in law. They have the Tissot which does not work and they don't have the other watch. I get upset because they cannot explain. I just tell them to give me my watch and the other to tossed in the garbage and left.

I visited the Jared in Roseville few months ago. Sales representative Sonia ** was able to help me find an Effy green quartz that matches my ring. What a delightful experience Sonia gave me in her store that day. Thank you to Sonia for such a wonderful gift of her time, knowledge and love of jewelry. Thank you to Jared for hiring such a stellar clerk who simply cares.

I have seen the Jared commercials forever. I decided to order a bracelet for my daughter's birthday. I received the bracelet in the mail. I opened the box and the first thing I see is a tag stating Made in China. The bracelet is nice but I feel I cannot trust it being genuine. There was no other information in the box except a return receipt. Which I feel means that a lot of jewelry is returned. This was a gift. Very disappointing.

I have been a Jared shopper for many years. I had a men's diamond ring that I used as part of a purchase. I ended up cancelling the purchase via phone and returned in person at a later date (with the Jared paperwork in-hand indicating their receipt of my ring). The ring was valued at $2,000 and was purchased from Jared a few years prior. They could not find my ring and told me that they wouldn't return the equivalent dollar value (remember, they were the ones who sold me the ring). They offered to have a replacement ring made. Well, if I really wanted that ring, I wouldn't have traded it in, now would I.

We purchase a beautiful diamond and a wedding band, Justin was amazing. He had sized and so ready for pick the following day. When we picked it up we decided to add another ring it to. We paid in full and waited for a call to come get it. One week passed and we still did not hear from them. We decided to call and they snarked at us stating it was in the store. Justin called back and told us to come in on Monday and they will put the rings together while we wait. We anxiously awaited for Monday to come and went in. Sadly Justin was off.

I ordered a couples ring online from this company in 10K rose gold. What I received in the mail was a yellow gold ring. Everything else I custom ordered about the ring was perfect but how do you mess up the easiest (in my opinion) aspect of putting a ring together? And why did no one catch this before it got sent out to the customer? I was very disappointed with my purchase and sent the ring back and got a refund. Do NOT go to Jared, they do not care about customer satisfaction!

I purchased two pair of earrings - one for myself and one for my daughter. The ones I got myself were broken. My daughter did not like hers so I returned both pair. Well they said they got the broken pair but the other pair was not there They were together So I'm being charged over $400 for a pair of earrings we do not have. I will never buy anything from them again and have cancelled my credit card They are liars and thieves.

Do NOT waste your time at this store for something custom made.. They made my ring wrong twice and refused to give me a refund.. No one from customer service or the manager, Arlene **, ever called me back.. I’m very disappointed in a company as big as this.

Don't waste your money on this company. I order from this company And they sent wrong items. So I'm thinking they made a honest mistake.. So I ordered again items for Christmas. Sent wrong items again. And the items they sent are fake. They advertise as JARED. I will not ordered from them again.

Don't order from this website. I knew the prices was too good to be true. I was supposed to receive a Vera Wang ring, wasn't the right one and it was fake. Please do not order and they took a month to send it

The necklace I ordered for a Christmas gift was damaged. After spending 2.5 hours on hold, they said I either had to take it to a Jared store, that's over an hour away, or return it. If I return it, I wouldn't have a new one by Christmas.

I purchased a ring 4 times now, I still have no ring; each time something has happened, the ring ended up out of stock, then my 5k ring was shipped the wrong size, we don't have a Jared near us, and I didn't want my new ring sized, so I shipped the ring and band back (8500 total). No apology nothing, now, I order again. They have my money for a week and then CANCEL SAYING PAYMENT ISSUE, no they sold the ring to multiple people. It is out of stock, no ring again, nothing to make it right, you are out of luck sorry, even though I now have the band that cannot be returned! Lol. AVOID THIS PLACE!

It's not my experience, it's the quality of the anklet and where it was made. If I would have known it was going to be made in China I wouldn't have bought it. Jared supposed to be reputable for good quality. I'm not too happy.

I don't know who runs this page but I am having a very large problem with a purchase from JARED and I am getting the run around because JARED does not want to fix the wrong they admitted to with my order. I paid for a setting and then a 1 carat stone which was ON CLEARANCE. JARED mislabeled the stone. I was not aware and thought I was getting the stone for the price I paid. I get the email that my order is paid IN FULL and they will let me know when it is shipped to store. The stone and setting came to the store, I went to show my ID and pick up because that is what the "Ready For Pick up" Email stated. I get to the store excited to pick my wife's new ring up (That is paid for in FULL) and low and behold they tell me I cannot pick it up because I have a balance.

I do not recommend purchasing jewelry here. My kids got me a mother's ring for Mother's Day this year. I had worn it maybe half a day and my son's birthstone fell out. Now even if I drive 40 min to a store and hand it to them I have to wait 3-4 weeks for a refund then try to reorder if the ring is still available. At that point it would take another month to get it and if that one was also defective then we would get to do that all over again. Not only that but likely pay more since it was a mother's day sale item. Apparently they can or will not replace the simulated diamond or just order a replacement even I give them back the defective one.

Hopefully this does not result in a poor product. I have been looking for an engagement ring for 9 months and finally settled on this place, my mistake. Went with the custom option, also apparently a mistake. The fulfillment date has changed every single day for 10 days straight. Delivery date was today and order has not even been fulfilled. Ruined my engagement plans. Last call to customer service two days ago was answered with "...expect to be disappointed..." Horrible experience.

We have bought a sapphire ring for my wife and two different male wedding bands. The Sapphire fell out of my wife’s ring and we had to pay to have it replace and both the male wedding bands broke. One of them I believe broke because it was dropped but the other just separated while on my finger only after having it for 7 months. Also a friend of ours had to get some stones replaced in her diamond ring and they continue to come loose.

On, 1/8/2021 I ordered a 2018 Pandora ornament and charm gift, this was my first purchase ever with the company... I received the item today, 1/12/2021. Upon pulling the Pandora box out of the shipping box the top of the box fell off and the ornament, delicate, fell on the ground and the bead flew across the room... because whomever packed it didn’t rubber band or tape the box closed. Although nothing was broken, I messaged Jared website with regards to the item. The woman I spoke with was helpful and stated she would take note of it to her supervisor. I then proceeded to ask her about cleaning the bead as I received it completely tarnished... The bead, where it should be bright white and sparkly silver around the stones and enameling is completely tarnished. She gave me link to Pandora for cleaning instructions.

I recently purchased pearl earrings online from Jared's for my wife's Christmas present. The earrings arrived from Jared on time but when I opened the package the box was from Kay. Not sure if there was a shortage of boxes with Jared's own branding but it didn't sit well with me. Regardless, the quality of the earrings were as advertised and my wife loved them.

According to their advertising they have this huge sale on Pandora jewelry. Placed the order for several items, money was charged to my account almost instantly. Got an email saying my ordering was processing then several days later got an email saying ordered was cancelled. If I had further questions to call or chat with someone. So I was chatting with customer service rep named Jasmine.

I purchased my $10,000+ Wedding band and Engagement ring from Jared Jewelers and its additional extended lifetime warranty for inspections and cleanings 3 years ago to find out my Jared Jewelers is permanently closed today. The next closest Jared Jewelers is 50+ miles away from my home and I have no idea how I will get my ring inspected and cleaned every 6 months if Jared is that far from my home. I don't drive and am disabled. Heads Up everyone if you are thinking about buying any jewelry from Jared jewelers. I spent extra money for the inspections and cleanings to ensure my ring would be with me my entire lifetime. Extremely disappointed. I will be filing a complaint or contacting an attorney. Complete waste buying my Wedding set from Jared and their so-called extended warranty.

I placed an order, on September 3, and was given an estimated delivery date for September 8. I checked my status, every day, and noticed that I was still in processing. On or after September 8, I contacted Jared’s customer service and was told that my order was still processing. I was given a ticket number and assured that someone would contact me. A few days later I called again and was told that my order didn’t exist. I became extremely frustrated because no one would give me an answer as to where my paid order was. After two more calls, I finally spoke with a supervisor.

I was having the diamond on my wedding ring secured and they did a terrible job, they didn’t take the time to make sure the prongs holding the diamond were straight!! They now have to replace the complete head on my ring that holds my diamond. I can’t wait to see the job they’re doing to do to fix the mistake they originally did, I should have listened to my inner voice and took my ring elsewhere. My advice, check out other places before you let anyone at Jared tinker with something so precious!!! Don’t have Jared repair your jewelry!!!

I took my 30 year wedding ring to Jared as company I bought from went out of business. Spent $1000 for new prong holder and re-tipped. One year after work, my diamond falls out and lost. Jared’s said “oh well, it only had a 60 day warranty”. So know I’m out $1000 and have to buy a new diamond for my ring. I’m sick over how they can treat customers like this. Not to mention the sentimental value of my ring.

I was turned away because I didn’t have an “appointment”. Not sure how I was suppose to know this and I don’t feel I should have to call every business I need to go to to see if they need an appointment. My husband and I have spend tens of thousands of dollars here and I came to get one of my necklaces that the chain broke and they turned me away. I have to drive over 30 minutes to get here. Guess who will not get another dime? Awful customer service. It’s a simple task. No one was even in the store.

I recently stopped at Jared’s Humble TX location to have two watch batteries replaced, both were purchased at the same Jared location within the past 2 years at a combined cost of about $5k. Was told that they don’t change watch batteries locally and that the watches would have to be sent off with an estimated 6 to 8 weeks return time. Then was informed that the cost to change the watch batteries would be $79 each! Needless to say, I took my watches and left, drove across the street to Dixon Jewelers who changed both batteries in under an hour and charged me $11 each. Great job Dixon Jewelers! Beware of Jared, there is no service after the sale.

I ordered a necklace on May 1st for my anniversary with my wife and I still don't have it...and it's our anniversary today. I can't believe how much I regret "going to Jared" after this pathetic experience. It's not a customized piece of jewelry, so I'm really not sure how 60+ days wasn't enough time to put this together. I spoke with customer service and they said it might be able to get worked on by July 17th....JULY 17th to START?!?! WORST EXPERIENCE OF ALL TIME.

When my girlfriend and I went in we worked with Thomas, he was very knowledgeable and patient as we were not that knowledgeable about diamonds, settings and didn’t want to get oversold. We shopped a few other retailers and they were a bit pushy so we went back to Jared’s, Thomas helped us find the perfect diamond and setting within our budget (just under $8000).

I purchased a Mother's Day necklace online during the Corona Lockdown. It was supposed to arrive to my house by May 20, but did not even ship until the 22nd. It arrive almost a whole week late. I figured that is was Corona so things are crazy and I would be patient. My wife loved the necklace. It had the birth stones of our three children with their names engraved on it. However, the names were engraved extremely small, which did not look like what the picture online showed. But, she was happy to have the necklace regardless.

I ordered a necklace as a birthday gift in April 2020. Due to pandemic, I knew it would be delayed. But, now it will be another month, maybe longer, before they open again. Wish I would’ve known before. I would not have ordered. It’s frustrating. All I get was the place we get it from is shut down, and will not open until this date, then it gets pushed out further and further. Since May, when I was supposed to receive the necklace, it’s been, "Oh, they are shut down. Stores in Texas will be opening soon, we will ship it then." No shipping info, I ask, it’s, "Oh stores are open now, but that item comes from someone else and they are still closed." Why not be honest from the beginning? I ordered jewelry from other jewelry stores and had no problem getting my items. And they were shut down. Guess my point is don’t say you are still open for online orders, when you can’t fulfill them, and the customer has to wait MONTHS for their product.

$1000 RING LOST. After losing the first ring, we moved and it was "against their policy" to update the shipping address even though it had NOT EVEN SHIPPED YET. They could EASILY have updated it, but they refused to. It has been MONTHS since we ordered and we had to put our ENTIRE wedding on hold. We have not received any refund yet and most likely will not based on the absolute uselessness that is their customer service. DO NOT BUY FROM THEM. YOU WILL BE SORRY.

Just would like people to know the customer service is a joke. I ordered my mother a pendant necklace and it took over a month for her to get it. When it finally arrived the chain was so badly tangled she couldn't get the tag off of it and it took her all morning to get the tangle out at 70 years old. I called the Customer service #. Sat on hold for 30 mins and no one ever answered my call. So I resorted to chat with a live agent and all they could say was return it. This Jeweler is a joke. Order from somewhere else, is my advice.

I order 2 couples birthstone necklaces for my 2 new daughter in laws. Even though I ordered both at the same only 1 was shipped. They are nothing but a middle man. The necklaces I ordered were made and shipped by an outside company. This jeweler can’t give me any info about a necklace I spent over $100 on. I don’t know where it is, if it has even been made or when I can expect it. Now I will have a gift for one daughter in law and no idea when I will get the other one. I bought this from this company because of their reputation. I won’t be making that mistake again. I am trying to figure how how they are blaming COVID 19 for this. I didn’t realize disorganization and poor customer service was a symptom.

Would give zero star if there was an option.. My hubby bought me a jewelry online personalized on May 10 for Mother's Day. It say it be deliver May 26. Have not received any order and when talk to customer service they have nothing on item. Still don't know if they are working on it or not. Now have to wait another 7 to 10 day till someone tell me what going on so they refer it to another department. So if you need to buy a gift online don't do it. Not going to receive it on time. Is ridiculous. So disappointed.

Tang was extremely courteous and friendly while maintaining a professional relationship. She was very knowledgeable and made my in store experience make me wanna visit again and again!! Thank you so much Tang. Namaste.

I purchased a loose diamond on 5-9-20 for $5,800. I put $4,000 on my Jared credit card and paid the $1,800 with my debit card and on 5-13-20 they took the money but on 5-15-20 they took it again which overdrafted my bank account. Now I can't get in touch with anyone and I owe $150 in overdraft fees and since I was in the middle of refinancing my home and now my bank account was overdrafted it will probably be denied.

My fiance and I went looking at rings in early December. They told us 12 weeks for the whole process. He decide on customizing the ring, so I got my temp ring on December 21st. We approved drawings and model in January. The final ring ready for my stone set up was ready end of February. Basically 4 weeks before everything closed out, my ring should have been done before everything closed. They really should have change the expectations that they can't make custom jewelry in less than 4-5 months. Having a 3 month timeline that they can't make is so unacceptable. And now while they are closed, it would be nice to know how much time will take to have it after they start re opening. At this pace I'm probably going to be married before having an engagement ring.

Ordered 25th Anniversary Diamond Ring on 01 May 2020. Received order confimation immediately showing estimated delivery date of 14 May 2020. No further contact from Jared other than my inquiry as to where the order was in processing. Each contact except the last over the phone with Customer Support I got the same response - expected delivery 14 May - Customer Support indicated a shipment email would be not should be received on 12 May close of business. To this day no contact and now I am attempting to cancel the order given that my Anniversary was on 04 May. Online service is a waste of time and energy in my opinion and as such I will not use Jared's brick and mortar locations either.

Avoid Jared and their hype on great service. When deciding on where to purchase an automatic watch, I had narrowed my choices to either Jared (brick and mortar) or WatchMaxx (online). When speaking to a sales rep and their manager, the hype was that Jared was all about service and even though their product was more expensive than WatchMaxx, Jared had superior service.

From the first time to the present exceptional service, customer service and help. Each time I go whether for my six months inspections or just go in for questions etc. it still has the same service, helpfulness and all around customer service. Always pleasant and helpful even for the inspections. No pressure.

My wife and I shopped for a band for me. We are on a super budget but wanted something special anyway. After searching online for our options, we came across Jared and found a 6mm yellow ion-plating a cobalt engagement band that fit our budget. Unless one asks, one cannot tell the difference between a much more expensive band and what we got. This was all before the ess hit the fan and we were able to shop in-store at the Tampa Brandon (Florida) location. Super friendly and knowledgeable but this is what I would expect from a jewelry store, so I gave Jared a 3 for customer service and overall. The warranty is standard for the industry.

Jared has lots of styles to select from, something for everyone. The sales team was very determined to make a sale even though I said I was not ready to buy, which I found very uncomfortable. I also felt the quality of the diamonds was not commensurate with the price. When I inquired about higher grade diamonds, I was told the quality I was looking at was just as good (SI2 K color) as the other stones (not true) and that no one would be able to tell the difference (also not true). It seemed like sales staff was under huge pressure to sell what was in the store, not what the customer wanted. I can handle pushy salespeople if the quality and value are there, but that isn't the case at Jared.

I bought a diamond ring on March 9, 2019 at the Jared Gallery of Jewelry and was set up on a 12 month promotional finance program through Comenity Bank for 1 year. The sales person at Jared assured me that 12 installments according to Comenity's payment plan was all I needed to pay off the balance with no interest. He did not give me any paper contract to sign. I got the card for the account about a week later and was directed to Comenity-Jared web page with a payment plan set up for me. Their web page displayed the whole payment plan suggested by Comenity stating that the first bill was due on May 3, 2019 and the last bill was due on April 3, 2020. There were 12 total payments displayed. The first bill was due on May 3, 2019. However, at Comenity- Jared Gallery of Jewelry they trigger the promotional balance to expire on the actual day the year ends and NOT on the day of the last scheduled payment.

Jared is a fun place to shop. They have unique designs and so many beautiful pieces, it's nearly impossible to choose. (I said nearly.) I was impressed with their customer service when my husband gave me a beautiful emerald pendant for our anniversary. He is not quite as up-to-snuff as I am when it comes to jewelry. While the pendant was beautiful, I told him that it was also lab-created. We prefer the real thing when buying a gemstone piece. He took it back and explained to the salesperson that he didn't know it was lab-created. They didn't have what he was looking for in a real emerald, but cheerfully refunded his money. I was impressed that they were so understanding.

My Daughter bought me a Very Special Custom Mother's Ring. In less than three months one of the stones and its setting fell off. I was devastated. With the help of Customer Service and a little effort my stone and the setting were replaced at no cost to me. I recommend Jared for your fine jewelry purchases.

The worst experience with this company ever. I would never give them another penny. First of all my custom ring had my mother’s diamonds taken out of another ring. This was the only thing I had from my mother when she passed away. She wore these diamonds every day. They assured me multiple times nothing would happen to any of them. After picking up my items I noticed there were some missing and they destroyed the ring they were taken out of. Almost all of the diamonds were broken as well and they never even called to warn me or even tell me when I got there. If I didn’t count them, I would have never even known.

First time visit and the last!! I took my husband ring in to have the black onyx replaced that had fallen out. It took forever to get it back! He was wearing his ring over the weekend and notice it had a scratch on the stone. After cleaning it with jewelry cleaner we noticed the stone is PLASTIC!!! I am livid!!!

My daughter-in-law lost her diamond in the engagement setting on the day of her wedding! Because she followed the instructions of getting the ring cleaned every 6 months, they replaced the stone at no charge. Now that's a jewelry store!

I bought an engagement ring in October 2018 and was set up on a 12 month promotional finance program. I chose to get paperless statements and just pay the installments on time every month. The first bill was due Dec 18th 2018 and the last bill was due Nov 18 2019. After the balance was paid off they charged me $493 in finance charges. They set you up on a payment plan that will not fulfill the requirements of the plan. So then you get hit with a huge bill as soon as you pay off the balance. They could have easily helped me avoid this problem by having my first bill be due in November instead of December, or they could have divided my payments by 11. It seems obvious that they set it up this way to benefit their profits. This is unfair and unacceptable. I will continue to try and get the $493 in finance charges waived. Beware!

Ordered a gift card online on February 14th. Still pending. Spent about two hours on the phone trying to resolve the issue yet just get told to call other numbers then the other department tells me to call someone else and it’s just an incredible endless circle of time wasting unproductive infuriating lies. Still have yet to have it resolved so only have one choice and that’s to quit paying my bill so then they can reach out to me to for once and maybe actually have the desire to remedy the issue. Sad really.

My husband surprised me with a trip to Jared in North Olmstead Ohio to upgrade my diamond and purchase a new setting for ten year anniversary. We purchased a new diamond and ring on December 13th. We were told at that time the process is roughly 8 weeks and they would take my current diamond and ring for trade in during the process. We were ok with that.

A heartbreaking experience at Jared the Galleria of Jewelry, Signet Jewelers! I never write reviews but I felt that our story needed to be told. Back in 2010 my now husband and I went to Jared Jewelers in Chattanooga, Tennessee to purchase our wedding rings and paid for the additional warranty on all rings. We were so pleased with our purchase that we encouraged my son and his now wife to shop at Jared for their special rings as well. I feel guilty now after experiencing what I have that I have exposed them to the same unfair, uncaring treatment.

Several issues. Bought the ring 10 years ago and just had it appraised at Jared's last November... for the SAME PRICE we paid 10 years ago!! Had the Aquamarine stones replaced twice in one year (2018) because they were chipped under the Extended Service Plan (ESP). Yet, this third time they wanted to charge me for it as they say the warranty clearly doesn't cover Aquamarine stones, just emerald, rubies and sapphires only. I have the receipts that clearly indicate the previous repairs and the fact they were covered under the ESP. Too bad, they say. Not this time.

Update: After a long time of talking with the customer support team they decided to refund the entire interest amount. After all they fixed the situation, so I upped the rating to a 2, but I still can't full recommend the company due to this debacle.

This happen in October 2019. I have an engagement ring and I went to Jared on Sunset in Las Vegas, NV to see if I can get a different band that doesn't look like an engagement ring. Of course everyone was so helpful specially Lumba (as long as they make the sale). I didn't want anything big just something simple. At the end I got a bill of $2,600 for just a band and she took my ring stating she has to send it so they can re-design. After a week I cancelled due to had an accident and requested my ring back.

I have been ordering from Jared.com for a year. December 5, I order a charm for Christmas and since I had never had any problems before I placed the box under my tree and decided to open it at Christmas. I was leaving for a trip on the 27th and when I opened my box on the 26th I realized that the charm was black and yellow. I didn't have time to deal with it so I left on my trip and contacted their customer service and explained the situation while on my trip. I wouldn't be back on time to respect the 30 days deadline and send them the item back. I explained that it wasn't my fault that I trusted them and I didn't expected to get something oxidized or I would have check my order prior to placing it under my tree. They stick to their 30 days and didn't want to make an exception even with the circumstances explained.

Bought pendant and chain for my girlfriend for Christmas. She opened it and immediately put it on. Within 20 minutes the chain broke and pendant fell off. Today Jan 4th 2020 we went to the closest Jared in Schaumburg IL and explained what happened. We would told it could be fixed for $64. I was like WHAT!!!! I will never purchase any thing from Jared again. My mistake for not going to my normal custom jeweler. I pay extra but receive quality jewelry and the stand by their product.

Worst customer service. I would never recommend this company to even my enemy. I purchased a necklace for a Christmas present ordered it on November 8th I get it and give it to her for Christmas and the chain is too short. "Well it is past 30 days so you can't get a refund." This is a blatant money grab from this company. Please save your money and shop somewhere else.

My husband and I have spent well over $30,000 at Jared's and used their credit card and financing plans. Please be very aware of their terms. We did not have any issues up until this last diamond purchase. My husband and I used the financing deal, the 18 month payoff, to buy the diamond. All other purchases we used their card as well, but had always paid them off a month or two prior to the financing end date. Well, this one, we thought we were good. We did not see the purchase date was the date that all of the finance charges were added on, and got hit with over $1500.00 worth of charges, for a total of $200.00 that was left with our financing deals. The individuals in the store did not say, "The finance deal ends on the purchase date," as I feel they should have.

Had to wait a long while, walking around store, although plenty of employees vs customer ratio at the time of my visit. Pricing is outrageous for created and cultured stones. Staff is customer service inept. Every other jewelry store in the area is better.

What a complete and total embarrassment. I ordered a mother’s birthstone necklace on Dec 16 for $140. My daughter picked this out and built it online with the 3 kids birthstones. I ordered a week earlier and the entire order disappeared on my account so when I finally figured that out I reordered it. Now it says it’s too late to receive before Christmas. Today is December 27 and it showed up on my doorstep. We have been waiting with excitement to give this to mom and surprise her. Surprise is exactly what I got. A plastic NOT engraved but printed charm and necklace with a MADE IN CHINA tag still on it. What a disappointment this was for my daughter.

Worst customer service. I would never recommend this company to even my enemy. I purchased earrings that were nothing like the picture. Must have been a 30x magnification. I get them and my wife can not even put them on her ear. So what a wonderful Christmas present for her. I call on 12/16 wait on hold for 1hr and 30 mins to be told, "Well you are 1 week past 30 days so you can't get a refund." This is a blatant money grab from this company. Please save your money and shop somewhere else.

I hate to give this place a bad review because it is not their fault but I cannot express how unhappy my fiance and I are with Jared online. My fiancé proposed to me in June 2019, and the ring was too big. I was pregnant at the time so I did not have it sized right away but they put a spacer in the ring until I gave birth in case I was holding water weight. I rarely even wore the ring for this reason. I never wore it to wash my hands, shower, swim, baths, workout, sleep...nothing! I only had it for 2 months and 2 diamonds fell out in it! We took it to this store and they generously sized and replaced the diamonds for free in October (which was great customer service). We thought the issue was resolved and they said they sealed the stones so they stayed in place. I finally gave birth and am wearing the ring more but still not wearing it in water, sleeping, or working out (WHICH I SHOULD BE ABLE TO IF IT IS THAT GOOD OF A RING).

Every one of the necklaces there have the cheapest chains on them and they all break. Check all the diamond jewelry you buy under the Magnifying Gemscope to see the clarity of the diamonds!!!! If you don't you will pay high $$ for the crappiest diamonds out there - I1 inclusions - look it up and educate yourself so you are aware of what you are buying or be robbed by them!! Take my advice - buyer beware - they are not your friends - they are thieves!

Posted: Nov. 3, 2019. Purchased an engagement ring from Jared using the create your own ring option. My fiancée loved the ring and cherished it. I spent thousands of dollars on the ring only for it to break within 2 weeks. Now we took it back to Jared to repair it and there saying it will be Dec 2nd before she gets her ring back. Can you imagine getting engaged and the ring breaks within 2 weeks and they say it will be a month before you can get it fixed? I have lost a lot of respect for this company and wish I would have went somewhere else. Word of advice don’t use the create your own ring option.

They only got one star from me because I couldn’t give them a zero. Worst company I’ve ever done business with. Save yourself the trouble and go elsewhere. Customer service is garbage and don’t expect anything timely.

Tried placing an order for over a week. Website sucks, doesn't work. Cannot email them the email provided does not exist. Chat rarely works, when does it disconnects EVERY time. Customer service (on phone) isn't much better, very ignorant, uninformed staff, and they hang up on you at random. Happened 4 times. Finally thought I got my order placed, only to find out that they left an item off. HORRIBLE PLACE TO DEAL WITH. IF THEY EVER GET THIS ** straightened out, will NEVER DO BUSINESS WITH AGAIN.

Yes my name is Albert ** and I placed a order with Jared in October of 2019. Never received order. It was cancelled. They supposed to refund my money. Never refund it. Been giving me lies and run around. They took 4500 for something I never received and expect me to pay balance. I AM in process of contacting my lawyer. This is robbery.

I own a lot of jewelry and I’ve recently became interested in owning a chocolate diamond. I screenshot a few pictures of a Le Vian Chocolate Diamond from Jared’s website and sent to my husband. Just as I expected, he ordered one for my birthday this past week. It arrived yesterday and I’m embarrassed by the quality of the product and that Jared would send me an item made in China and then sell it at a high premium. The ring I received looked as if it came from the Wish website and Not at all reflective of what I was expecting from a brand like Jared. To further insult, the store left the Made in China label around the ring before shipping. I am truly blessed to have a great husband but the ring will be returned.

I brought my Concord 14k gold watch to Jared jewelers in Dayton, Ohio to have a watch battery changed. I was concerned when a third salesperson could not remove the case to change the battery. Upon a return of my watch indicating they could not get the backing off I noted my watch was damaged (both scratched and gouged)! I asked to speak to the assistant Manager and told him I was extremely upset to discover my watch had been damaged. I was even further upset when he stated “It’s no big deal, we can just buff it out”! This was not acceptable and his attitude was not an apology. It was an excuse for untrained personnel who damaged my fine jewelry! I felt he was rude and attempted to bully me after I stated I was not happy with his proposed resolution. This was a vintage antique piece very cherished!

I was given a Tag watch by a family member that lived in a different city than I, same State but different city. The watch had been sitting for at least 6 months and we could not get it to start working. I had taken it to Jared because that's where she purchased the watch. Not at the same store but still Jared. The watch was shipped to Tag, I paid 50 dollars for shipping it there and shipping it back. My cousin wanted to pay for it and put it on her Jared Credit card. I was told that they could not do that. What they did tell me that she can go to a Jared store and pay for it at any other Jared, all she needed was the service number. When the watch arrived, I was then told that she could not pay for it there, Keep in mind, this is a 3-4K watch. It's costing over 900 dollars to fix it. And they are telling me that it has to be converted in to a layaway and she can pay for it.

In January of 2019 my boyfriend and I made a trip to Jared to take a look at some rings and potentially pick out our future engagement/wedding rings. The workers helped us find pieces we were looking for and we ended up actually liking the idea of buying a band and then placing a stone from an earring in it. They opened an account for my boyfriend, in case we chose to come back and purchase it. They told us they would hold the products for two weeks, and if they did not hear back within that time frame then they would no longer be holding the items for us. We had decided not to go with that product, and a month later we got a bill in the mail from Jared!! It was a service fee, they had apparently meshed the band and stone together and then undone it when we never came back.

I made the mistake of going to Jared's alone to just take a look at engagement rings. After all, my sister's 3 carat rings was purchased here and it is nice. I was pressured into buying something I did not really want and told, "Oh you can always upgrade later." I was only given a slim selection of choices of center stones from that dirty showcase in the store. The salesperson made no effort to suggest that she could have one ordered, check another store, not anything. She only wanted to make the sale. I later canceled the order before I picked it up, and oh my it took me going back and forth with Comenity Bank to get my refund.

I purchased a pearl ring gift for myself online a couple months ago for my birthday. I opened my gift on my birthday to find the pearl was damaged. I contacted Jared online and was told that the ring cannot be returned or replaced nor can I receive a credit towards another purchase because I was beyond their 30 day return policy. The ring is still sitting in the original box, never worn. I now own a very expensive paper weight! The bottom line is... BUYER BEWARE!

I'm thinking this website is a scam, so be careful. I placed an order, they took my money and said that the order never got place. Very poor customer service if they are legit. Do not bother. Rip off.

I am 69 years old, my husband bought me a lovely necklace from here based on their advertising during the holidays. Told me I could exchanged it if I wasn’t happy. I never wore it, was too light for my taste, but the store is not close so didn’t rush. Anyway, exchanged it for something more expensive ($1500+more) and asked them to change the clasp as the it was so tiny I couldn’t get my shaky fingers onto it. They wanted $150 additional more! I’ve shopped in better places than Jared that would have done this for no charge! I refused to pay after spending $5,000 on a necklace.

I had a Jared account that I paid off [$539.11] on 4/13/2019. When I closed the account I contacted Comenity via their web portal and told them to close the account and purge my information because I’m done with Jared and Comenity. They responded that they would and three days later I received a confirmation that my account balance was “zero dollars and that the account has been closed”. So the last thing I was expecting was a bill last week for $60.00, because they said I made my last payment a day late and it had not been processed when I came in to make payment! WTF! I’m looking for an attorney because THERE IS NO WAY I’M GIVING THESE JERKS ANOTHER PENNY!

Do not go here unless you want to get ripped off! I had a ring made here about four years ago that is a standard stackable, white gold ring with birthstones (eternity band) all around it. The gentleman was great and made exactly what we wanted. Come to this week and I wanted the same exact thing made with a different birthstone. Was told by the female sales rep that they don't make that ring anymore and a new one would cost over $1,400 because it would have to be special ordered. She also purposely gave me the wrong size for the stones so it would have to be made "special". I knew this wasn't right so I went home and did some research.

Designed a create your own Neil Lane ring. Only took 3 weeks to design and make, very happy at that. Piece is unique for a one of a kind woman. On the expensive side, but well worth it after seeing ring in person.

This has been my go-to Jewelers for about 15 years. I have been to other jewelers but have been more consistently satisfied by Jared. I did have one moment when I tried to return an engagement and wedding rings that they would only exchange. I did find that they could have been more generous in a refund even if only partially. I did not need to exchange and ultimately pawned my stuff at a fraction of the cost. I did return to purchase items in later years as I have enjoyed my other shopping experiences.

We had our wedding rings resized one size up and made sure to put in huge writing with the order not to mess up the engravings on the inside of the rings. Comes the day to pick up the ring and the engraving is completely gone, sanded down, you had to use a magnifying glass to see where it even was. The ring was actually not even evenly resized. We wait for them to fix the engraving. Comes back with a different engraving then when asked for refund the person offers a store credit. When I heard about this and call back to get the refund the storefront desk person tells me to come back in person. I will never ever step my foot in this Jared. Keep the money. Whoever is your jeweler should get fired. -5 stars. Completely useless store. Don't come here.

When we entered the store we were met by Jeremy who did everything he could trying to find the ring my wife wanted. He was joined by Seble who also helped us. After not finding the ring he determined what kind of ring my wife wanted and said he could make it for us. He gave us a price and we decided to have the ring made. Jeremy and Seble helped us with any questions we asked and were very nice during the entire process. We had a great experience and love going to Jareds in Plano because the people are friendly and the customer service is fantastic.

Wouiling & Dana were both wonderful. Super nice, not pushy, cleaned up all my nice gold and diamonds free & gave me a great deal on my watch. I also received a free gift for signing up for the Jared Credit card. I see most all of the 1 stars relate more 2 the credit card offers then the quality of the jewelry so make your own decision when you walk in!! I suggest paying cash or on your own card though IMHO! Amazing store and lots of knowledgeable people to help. Thanks again! Be back soon! Chris

I went into Jared's to buy an engagement ring. The sales associate mentioned if I signed up for a Jared's credit card it would be 1 year interest free. I was approved for the credit card and walked out with my new engagement ring. Just a few months later after looking at the billing summary, I see that I am getting charged interest at a ridiculous monthly rate (27%). I call to see why this was the case, and find out the sales associate never set me up for that promotional deal. In order to get the deal you had to put down 20% of the purchase amount.

I bought my Wife two necklaces for Christmas, when I entered the store there was a sign on the main display case at the front door that stated twelve months zero interest with purchases of $3000 or more. I showed the sign to the sales person and said I would like to apply for this, I was approved a credit line of $8K and I made a purchase of two necklaces for $3700. I received my statement at the end of January and there was nothing about a promotional interest rate, I contacted the bank and they confirmed that there is no promotional rate and this account is being charged a rate of 27.99%.

I made a purchase with next day shipping from their online store and used an international card. They charged the card then I got a phone call the next day asking to verify my billing address etc. I verified all the info and thought everything was fine. Then the next day I got an email saying they were canceling my order! I called to ask why and they said it was because I used an international credit card and they don't accept international cards (although they clearly charge them!) I was shipping to my address in Florida so I don't get the problem, but now the charge is on my credit card and they say they won't refund my money for 5 more business days! Ridiculous!

The gold chain 16" was so thin and crappy, I cannot believe how much I paid, I will not shop with them again, I ordered online. That is why I had no idea how it would really look until I received it. Will not buy from them again. They are overpriced and sell crap.

I placed an order with Jared on 12/23/2018 or 12/24/2018, processed the order, received a "Thank You for your purchase" but NEVER received an email. After waiting for an email order confirmation, I checked my credit card transaction with my bank, and show the charge on 12/25/2018. I called them today, three separate times, on 12/28/2018 to ask about my order and all three customers services reps said my order does not exist due to issues they have been having with online purchases. I asked about my credit card charge and they basically told me there is nothing they can do and for me to wait for a refund they say will happen once their Treasury department catches up with the payment vs no order number. I am left with no order # due to no email, no merchandise but a $320 credit card transaction! This is totally the worst jewelry store I have ever dealt with.

I purchased an engraved bracelet online. The bracelet online looked beautiful & when I received it, it looked cheap and you could NOT read the engraving because it was so TINY. It was supposed to be a Christmas gift and I was embarrassed to give it. I took the bracelet to my local Jared store and the manager was snippy and told me that I was making a big deal out of nothing. She was not helpful or polite. I understand that it is a personalized gift and was not returnable, but my treatment at Jared's was less than professional. Public relations does not even exist at Jared's. I thought maybe the manager would do something to make my experience with Jared's better but NOTHING was offered. This was my first experience with Jared's and believe me it was my last. I have told everyone I know what poor treatment I received at Jared's and I will continue to do so.

I placed an online order in early December, my order was a bracelet for my daughter's Christmas present. It was my understanding that the order was to be received on or before December 24th. On December 24th at 3:45 PM I received an email just stating my order was cancelled, no explanation, no phone call - just cancelled my order. This was a Christmas gift!!! I was left scurrying around on Christmas Eve at 4 pm with a houseful of family expected for dinner at 5 pm to find a gift at an open store.

I bought an expensive watch from Jared's in Mission Valley, San Diego. I paid for the extra "buckle to buckle" 3-year protection which covered anything no questions asked. I was also told explicitly a 30-day money-back guarantee. Upon purchasing the watch two things happened: The saleswoman asked how I wanted to the receipt - email, paper or both. I said email was fine.

The staff is very helpful, knowledgeable and can point you in the direction based upon your budget. I do think their prices are a bit inflated. This does not make it a bad place to get jewelry. But I would say that be prepared to pay for what you want.

Placed an order 12/10/18 before 2:00pm, Pandora bracelet with overnight shipping. No sizing and engraving requested, made several calls the next day when order status never got updated. No helps from rep, just repeating what is stated on the website. My order got cancelled on 12/12/18, item out of stock.

JARED IS A SCAM! Apparently, employees at Jared are told to say whatever it takes to make a sale. We were told that if we paid for all of the different warranties then no matter what happened to the ring it would be completely covered, including lost or stolen. I asked how could they do that to which they replied because the diamonds are microetched and can be traced.

Purchased a Ever Us Ring & Band on Nov. 20, 2018. Jared The Galleria of Ohio said that they never received the order, but the money was put on hold on my PayPal CC. I talked to Jared on my landline, with PayPal on my cell phone minutes after purchase. Jared said they faxed a paper over to PayPal at the same time I was talking to both parties, as for I could get my 2700.00 released, as for I could purchase a ring for our anniversary.

Updated on 11/29/2018: Had I of known I would have spent another few thousand dollars and purchased a brand new one. Their response via "Rip off Report", was I "should have known because Jared's is not an authorized dealer." My response in return was, "why would I not think the watch was 100% Rolex you used to be an authorized dealer." I also asked the sales person questions regarding the watch and at no time did she state anything about the non-factory enhancements.

Just left Jared to have my ring appraised which was purchased from them 18 years ago, going through a divorce. The man behind the counter gave me a price, told me it was worth the same and that if I wanted to trade it in I would have to pay the same price ($4k) for a trade! But that's not the shocking part, I asked him to write it down and he wouldn't! He told me it was still in my soon to be ex-husband's name and that he could NOT help me! Talk about adding insult to injury! I will NEVER BUY FROM JARED'S again! EVER! Luckily my wedding band is from SHANE CO and they were amazing, very understanding and offered me to pick something out as a trade right then and there! SHANE CO YOU HAVE MY BUSINESS FOR LIFE! Thank you for being so great while going through one of the hardest things I have ever been through!

Nadia and Elyse were awesome! I purchased some earrings that I wasn't thrilled with. After discussing my situation with Nadia, jewelry designer, she came up with several suggestions as to how she could re-work the earrings. When I picked them up, I about fell over. They are now gorgeous and I am proud to wear them. Thanks for making a bad situation into a great one.

I have been going to Jared's for years, but will now be looking for a new jewelry company. Customer service has greatly declined over the last year or so. One of the changes they recently made was with the watch batteries. I love watches as does my mom so years ago we bought the lifetime battery package. Went in to get a new battery and was told they no longer were changing them at the store, but it would have to be sent off. Ok, kind of a pain, but ok I have several watches. I can be without one for 5-6 weeks which I thought was crazy long. Then to be told it is $25 to be sent off and that is $25 for each watch. If I brought in a few of them at a time it is still $25 a piece!

Jared closed my account with no notice. Unfortunately I got behind with my payment due to the death of my child (took off work). Now, mind you, the bill got high due to their finance charges and late fees. When I tried to explain things, they weren't very helpful. I had already set up in my mind that I wasn't shopping with them anymore, but this just confirmed it. I will be telling my friends as well not to shop with Jared due to their shady practices.

I have had two rings from Jareds x 15yrs. Every six months they get inspected. I am divorced now for six years and have never had a problem before with this process, until now. Their new system requires the purchaser i.e. my ex husband, to come in and give them permission to send my ring inspections to me. Why, you may ask. This is because he was the original purchaser of one of the rings. It does not matter that I am the legal owner of both. To top this off, we do not communicate at all in any way. I have no idea where he is, nor do I really care. It is wrong on so many levels. I bet they would have no problem if I exchanged the ring he purchased.

My fiancé purchased an engagement ring from Jared’s for me. On April 5, 2018 we went back to get a band. We decided on a custom made band to go with the ring. We were told that this process would take about 6 weeks. We were told that we would be getting an email to approve the custom design and that once the design is approved it would be sent off to make a cast and that the cast would come back and need to be approved. We paid a down payment and expected to hear from the store to move along with the process. An email was sent for us to approve the design and we did and sent the approval email back. Thinking that our ring would then be sent off to start making the wax cast.

Do not purchase from Jared jewelers! Once you conclude a purchase, the mentality is,”we have your money so ** off.” I purchased a chain, had it altered by Jared, purchased additional warranty and protection, and within 30 days of my purchase, I wanted to return the chain because I’m not wearing it. And they’re refusing to accept it back - still being brand new w/ receipts, etc.

There are many other jewelry stores out there. I no longer recommend Jared. I can't. Last experience turned my attention away not just from the Manchester, NH Jared, but from the whole chain. I believed this company stood behind their workmanship and quality control, but I was wrong. Took them 12 weeks to RESIZE a beautiful, garnet-clustered 18 Karat Gold ring. In the process they REPLACED at least five stones, due to their fault. The substitutes are now different from the rest in color. Worrying that more damage would be done, I walked away with a ring that had one sharp and chipped stone and a visibly noticeable line and burrs at resizing site.

My engagement ring has lost 2 stones in 2 years and Jared's refuses to fix it unless I lose 3 or more stones per year (my ring only has 11 stones). I have a warranty specifically for lost stones but they will not honor it nor will they admit anything is wrong with my ring. When I called corporate, they told me they would rather speak to my husband on these issues.

Jared's makes you feel welcome when you walk through the door, then the salesperson begins the pressure of apply for credit. The saleslady kept pressuring me to apply and see what I qualify for, I ended up applying. She said I qualified for a 18 month no interest and she began showing me diamonds, she showed me one that fit in the amount I qualified for. She stated that is was great quality and great clarity and insisted I put the diamond on my credit account to hold it so it doesn't get sold. Again feeling pressured I agreed. I went through with the purchase and some time went by, I received some notice that interest would begin on my account. I called and spoke with multiple people explaining that the sales lady told me I had 18 month no interest. This was very stressful and finally resolved.

Very Disappointed, I bought my wedding ring and my wife her wedding band because of the quality and the service. Now after coming to this store for 8 years buying various items. The treatment we received on May 4 2018 was very concerning and now has caused us to look for another jeweler. It started when we came in to get our rings cleaned and rhodium plated, something we have done 2 times a year for the last 8 years. Each time we knew that the engagement ring we would have to pay extra for because we did not purchase from Jared. I was in the army when I married and we bought the ring in another town. After we moved here we bought the rest of the pieces from Jared.

Took my rings in to have them looked at and they told me I had 4 chipped diams and 4 loose diamonds so I ok them to do some work on my rings while I talked to the insurance company. They did nothing for 3 wks. When I asked, "Is my rings finished?" They said, "We thought you were ordering new diamonds" when it took three weeks to even get a estimate. No one knew what they were even doing and I called and talked to them 8 times and the manager would not even look at me, apologize for how uneducated their employees are and what a rip-off company. It took them 2 hrs. of my time to get a estimate of all the things wrong with my rings. Run for your life because they will penny pinch you to death and keep adding and adding. It never ends. When you end it and just want out it takes two months to get your money back.

Purchased earrings supposedly 14k gold but were not real. These earrings were not gold or silver. They were metal with gold spray on them. Took them back and was told I needed authorization from corporate to return... Finally got my money back but never use this store. It is a scam!!!

I was at Jared today because my husband forwarded me Jared's email that my jewelry are due for cleaning and inspection. So I went there with the paperwork and receipts as proof that I own the yellow diamond jewelry. The Indian lady was not typical salesperson, she did not address me as (Ma'am/Madam), but talked to me as if I was just another employee. I am not, and my husband spent thousands in their store to get me this gift of pair of earrings and necklace. I felt this employee is prejudiced against Asians. I sensed that she could not believe I would own such jewelry. Anyway, she proceeded to cleaning the items and began convincing me to look for new items in the store (so can spend more). I was not interested in spending more money. I told her that the jewelry is a gift to me, and she should change the name of ownership from my husband's name to mine.

I walked into the Colorado Mills Jared Jewelers at 10:15 am on March 1, 2018. I was dressed in a sweatshirt and jeans. I wanted to have my wedding band cleaned, as I had purchased it there, and to purchase a gift for my daughter and wife. Upon entering, I found myself literally surrounded by five people, including a man who stood squarely between myself and the exit. At the time, I was in an extreme hurry, so I proceeded to ask to have my ring cleaned. Since I was so hurried, I purchased a necklace and four charms for my wife's Pandora bracelet, because I thought they were the exclusive dealer.

On my birthday, October 12, 2017 I went to Jared located on 301 Plano Pkwy, Plano, Tx and bought a necklace for myself to engrave it with my daughters name, I have seen the necklace online. I wanted to get a single tag necklace but they told me they only had a double tag one for a little less than 300.00 and told me engraving will be 45 dollars.

Bought rings, took back for service for 2 yrs with no problem. Suddenly they couldn't find where I had paid for warranty. I spoke with the salesperson that sold to us, he admitted that I told him I wanted the warranty. He said it was left off because another employee finished the transaction. They made a mistake. I thought all along that my rings were under service contract... employees are rude and very hateful.

On December 1st I brought my wife’s ring in for a cleaning. They quickly cleaned it and informed me that I may want to have one of the center prongs tightened. The side diamonds looked great. I advised that I’d need to check with the wife, as I was instructed not to let her ring out of my sight (she’s a bit protective of it). I was quoted a repair cost of $49 and change, not bad at all. In the meantime, I inquired about having the battery on my Movado Fiero replaced. They told me they’d need to send the watch out for repair and it could take 4-6 weeks. Besides the pricey quote, I was OK with it. I told them I would most likely be back after I ran the ring repair by the wife and was able to get my Movado from home. Now, the fun begins…

My wife and I (she is the Love of my Life ) went in just to have one of her rings repaired. They went out their way to take care of us. James, Tiffany, and Kevin were incredible. I ended up purchasing an upgraded Diamond for my amazing wife. We will never go anywhere else when it comes to any of our Jewelry needs or wants. I can't thank you enough.

To make a long story short their customer service is next to nothing. Their custom rings are garbage and have had to have multiple repairs after owning our jewelry less than a year. They will not follow up, set good/clear expectations or provide any compensation for your time/trouble. I wish I would have known before purchasing our engagement ring or having a custom ring made with them. Unfortunately once they have your money they could care less about provide no you any support or customer service. They should be ashamed of themselves and their business practices. I am VERY surprised that they are even still in business.

Stephanie and David were wonderful to purchase my new diamond from. Stephanie knew exactly what I wanted and was able to find the perfect one I needed. Will continue to purchase jewelry from Jared's. They have the best service!

Horrible customer service at Cherry Hill, NJ location - I dropped off my rings to be re-sized and dipped. I was told I could pick them up Monday afternoon. Monday afternoon I stop in to pick them up - first they couldn't find them, when they finally did they weren't finished. I was told it would be 15 minutes. When they were ready the sales associate called me over - no apology for the confusion, just handed me the rings. I requested she check the stones again since I want to be sure everything is ok before leaving the store. She tells me she already did. I told her she didn't do it in my presence and I would like it done again. She rolled her eyes! I requested customer service without the attitude.

I took my diamond and emerald bracelet to Jared for repairs. I was promised it would be ready a week later. When I went in to pick it up two weeks later, at first, it could not be found. Then, when it was found, it was not ready. They promised it would be ready in an hour. Tried calling more than 10 times to be sure it would be ready, I was never able to get an answer to my phone call. I showed up 4 hours later to pick it up. After standing in line for 1/2 hour, during which time only one employee was helping customers, 3 or 4 employees were present, just not assisting customers, I finally received my bracelet.

My husband purchased me a bracelet for my birthday back in December. A month ago I took it into a Jared location to have it cleaned. At that time still unaware that it was a sterling silver piece. He purchased this bracelet at $839. After finding this information out I went back into the store to see if there was anything that they could do for me regarding the sterling silver piece and as I explained to them I would not have bought a piece of jewelry for 800 almost $900 and can't do anything with it. It is a rip-off. I've taken it into three jewelry stores. One person told me they will offer me $15 for it.

I have never had such an unwelcomed and felt so rejected by a company. I have been waiting for an online order to clear so I can know what day to expect the delivery. It had been 2 days since my bank had cleared the funds and we're waiting for Jared's to accept the payment. My 10 year anniversary was coming up and thought I would buy my wife something special. Guess I should have just gone to a local jewelry store but I be always shopped at Jared's but we moved and live in Fargo now and there isn't any Jared's near us. My experience with the customer service folks was the worst ever. Not only did they say they were not accepting payment but the lady sounded like she just woke up and I could barely understand some of what she was saying. Her tone was she did not care and "why are you bugging me."

These folks that work at this store are liars. I went to this store and was told I had 30 days to cancel an order with no charge. Day 5 after I was there to place an order I cancelled the order with them because I found a product 2000 dollars cheaper at another store. 5 days cancellation cost me 160 dollars. What liars. I told them from the minute I stepped into the store I was just looking - did not want to purchase anything that night. Then these liars opened up an account with JARED and had the guts to charge me 2600 dollars for a product I did not leave the store with! What liars. Young men - stay away from this place - they do not tell the truth. We went there - day 5 - to cancel the order - we were told we had 30 days to cancel at no charge - and they had the guts to charge me 160 dollars. They are spineless creeps.

In 2007 I purchased a Tag Heuer watch for my 5th anniversary for my wife. $ 2,500.00. When I purchased it they told me that a new battery would run about $75.00 due to they have to send it to a special place to replace it. I was sold a lifetime free battery replacement for about $164.00. The first time I took it in the lady behind the counter said that it was a good thing I purchased the LIFE TIME FREE BATTERY REPLACEMENT because it would be about $75.00 to replace it if I had not. The second time the same experience. The third time they had my watch for about a month and called and was told there would be a $50.00 charge to replace it because my LIFETIME BATTERY REPLACEMENT only covered the battery and not the labor.

This is degrading! Trying to buy my son born day gift use my Jared acct! Well in order to make this purchase I need to make a payment which I did! So the clerk who help me call the authority to confirm it all! Not only did have her on hold as an employee for Jared 40 mins they hung up on her where she had to started the process over. They kept tell her so had the wrong dept! Finally I just cancelled the sale and left that store! Jared is a ripoff. No people's skill for the customer or its own employees! When I called CS they were just non informative also. I'm done! NEVER SHOP there again. In this time of era Jared this store will not last, but I did learn some things from this! Check out reviews 1st if I had done that I would be here now!

I can't speak for other people, but I live in Hampton VA and I have only had positive experiences with Jared. I bought my first ring at Jared 13 years ago and that ring was 2,000.00, I then went back and got two wedding bands two years later, I just returned in April of 2017 to trade my wedding ring in and spent 3,000.00 along with my wedding ring to do that. The employees were fantastic, nice, polite and kind. I don't know where those unsatisfied people live but they need to come to Virginia to be treated good. My new wedding ring is beautiful, and for me I wouldn't go anywhere but Jared to buy diamonds. I am sorry that so many people had problems, but for me that's my go-to jewelry store. I was treated with nothing but the highest amount of kindness!!!

I had a ring custom made at Jared's and they kept giving me different prices and adding $$$ after they gave me a final price. I asked for platinum on the top of my ring and they said ok.. Come to find out they charged me an additional $500 and DIDN'T put any platinum on my ring! They now claimed they lost all my paperwork. My diamonds are always falling out and I am there every month having them replace a diamond. They are so un-professional and still have not got back to me since last April about refunding me my money.

This is not a scathing review, but rather an informed and honest review for anyone intelligent enough to check this site before entering into a long-standing business relationship, whereby hundreds, and in most cases thousands of dollars would be spent. My wife and I have been customers of the Bridgeport Jared The Galleria of Jewelry for more than five years now, and we've developed strong, friendly personal relationships with many of the sales staff and managers.

In this day and age with the competition that exists to deliver exceptional customer service it is completely shocking that Jared is still in business! I paid $90 for a Pandora bracelet that I got through their online department. The package apparently was lost. They never showed me any proof of anything, just said that the package getting lost is not their responsibility!!! They never refunded me or replaced the item. I have never had a similar experience with any other vendor. When I reached out to their customer care department, I came across very rude and unprofessional individuals who make me feel even worse. Make sure you use a reputable credit card so that you can fight it with your bank. I felt completely stolen from Jared.

Took a 1 carat ring into their store and one of the "diamond repairers" said my diamond was loose and he needed to keep it immediately to fix the prongs and secure the diamond. I got my ring, which he did not want to relinquish, and headed to my regular jeweler. He showed me the prongs were not loose and the diamond was secure. The man just wanted to swap out my diamond, which was a very good one, for a cheap imitation. This is my opinion and mine alone. Why else would he want to keep my ring and for me not to walk out of the store with it?

Unfortunately, we made the mistake of purchasing a watch and wedding rings from Jared. Needless to say the only thing they can do in the store inspect my jewelry and rhodium plate it. Other than that forget it. They have an excuse for why they cannot do anything. This is the latest. My Tissot watch is missing a pin for the band. of course they could not do anything with the watch, it would have to be shipped out. When my watch needed a battery, "sorry. We have to ship it out." My husband's 2nd wedding band has to be shipped out to be replaced and the reality of it is you have no choice if you want to use the extended service plan or warranty to cover it. Even though they are right there to greet you as you walk in the door don't let that fool you into thinking they have great customer service. That is the furthest thing from the truth. There again excuse after excuse.

This experience relates to the Jared's in Rockville. I very seldom write bad reviews (even when unhappy), because I don't like being negative. However, the experience of getting wedding bands from Jared's was bad for multiple reasons, so in this case, I am taking out the time to do this. My husband had gotten the engagement ring for me somewhere else and now I wish we had done the same for our wedding bands. We made a custom design with Jared's, nothing too elaborate, but still custom.

Jared is a place you can go for jewelry that is nice, and not too expensive. The stores are very clean and well thought out. The displays are easy to see and understand what they are selling. The staff is knowledgeable and friendly and polite, and they know the products that they sell, and will work with the customer to find just the right gift for the occasion.

I attempted to place an order online that never was processed and yet they still charged my card. I never received an email or a confirmation number of this purchase. So I called the next day and spoke to 4 different customer service reps and a supervisor who all not only gave me different responses but also are telling me that I have to wait 24 to 48 hours to get my money back that they put on hold. Now my issue is if my order wasn't processed nor did I receive a confirmation or email which is supposed to be their policy. Who the hell do they think they are to tell me when I can have my hard earned money!!! This company is a scam and I'm highly upset that I have to deal with this only days before Christmas. I would never recommend this site to anyone else and I can only pray that they didn't do this to anyone else at this time.

I received a "new" Citizen watch as a gift, bought at an Atlanta area Jared The Galleria Of Jewelry. The watch came without documentation in what looked like a worn box. I contacted the store it had been purchased from and they said they had no record of it being sold there. I pressed the matter and they found out it had been sold from their store but there was no documentation. They tracked the watch to an outlet in Connecticut that said they "may have special-ordered" the watch but that it was the Atlanta store's responsibility to track. Neither store would say whether this was a new watch or a return. The Atlanta store was sure it was the Connecticut store's fault and vice versa. The Atlanta store refuses to take the watch back either for a refund or an exchange. Tracking and research is up to me. Jared's policy is "you're on you're own."

I began the process of ordering a necklace online last evening. The webpage for Jared's was extremely slow and tried to spoof a "protection" service for my credit card. When I said "no thanks", it sat for over 5 min with completing the transaction. I logged out, and repeated the transaction again believing the first attempt was unsuccessful. As it turns out, both transactions went through, but I was not aware of this until I check my email the next morning and saw there were two confirmations for two different transactions. I call and was told that a transaction can only be canceled within an hour of being placed. Be aware of their crappy website. Their return better be free and the refund quick. Never using this crappy company again.

I went to the store to see if I qualified for a credit increase and it's not even two months that I've paid my balance off. They advised me my card account was closed after reviewing me for an increase because I had delinquent activity on my credit history, mind you my credit score has increased, one doctor bill hit my credit, and I forgot to pay my student loan. I was never late paying them and always paid on time. The card is a ripoff, they stole money from me and after I paid my balance off they decided to completely close my account and try to apply again in six months. If this is the way their system work I will never get a credit card from them again because they could do whatever they want to and good payment history with them doesn't matter. Be sure to read the fine print in their credit application because what I experienced was in there but didn't think they would cancel due to two delinquent activities on my account!!!

I had my new Tag sent in for service when the rotor detached inside the watch. While waiting I read the reviews on here about Jared and got pretty scared. When I got my watch back the case back was all scuffed from the removal tool so I reached out to corporate. I must say, they really did right by me. I'm sure a lot of the stories on here did happen. I'm just here to voice my experience because the main store can only do so much. Some might find more assistance dealing directly to corp. They exchanged my watch, I upgraded, and they even called me back the next day to make sure I was still a happy customer. I don't know if it's the store I go to, or if I just have spent more than others so was treated better but I was def. not ignored or left to fester. I will buy from Jared again. I might not let them work on another luxury timepiece, and won't purchase the watch warranty, but I will def. continue to purchase. Thank you Jared.

About a year ago I took my Tissot watch to Jared jewelry to have the battery replaced. Had I read the previous reviews concerning this company, I'm sure I would have chosen someone else to complete such a simple task. The watch was working fine, had started slowing down a little, and finally stopped. It had been a little over a year from the last battery service, so I figured it was time to have it changed. The technician at Jared took my watch to the back of the store and stated it would only take about 10 min. to replace it. A few seconds later the tech. came out and said the watch was broken and a new battery would not repair it. They said they could send it out for repair, and in the worst case it would cost approx. $120.00.

I went to Jared this evening to get a new battery for my Raymond Weil watch. The time had been slowing down last week. I reset the time a couple of times and then it finally stopped. I realized I needed a new battery. I thought I was going to get a professional jeweler to change my battery. Instead I got a young salesperson named Meghan (did not give me her last name). She was quick to tell me that for $24.99 I get a battery change for life. I said, "OK." She took my watch. About 10 min later she returns and tells me, "Are you aware that the pull out winder to set your watch is broken?" I said, "No."

In 2011 purchased a beautiful ring with a nice .67 vs2 radiant cut center, a Jared's engagement ring with diamond accents. Then a few years later, I had them change the setting to half bezel from prong. I also did their buy up program with my diamond. The "description" states that the clarity was a Si2... 1.3ct. I needed cataract surgery, had vision issues. I might have told them that.

I wish I could do less than 1 star. I purchased a Tag Heuer watch here for my husband as a wedding gift. It was not cheap. We were going back and forth between a couple different watches. The salesperson (some guy can't remember his name unfortunately) said that due to my husband's profession (he is a mechanic at a dealership) he should go with the Tag watch I ended up purchasing. The salesperson exact words were "this watch is indestructible and would be just fine to wear to work everyday." So with that being said he wore it to wear everyday. Well a little over 1.5 years later the hands on the time piece fall off. Well I am aware that Tag offers a 2 year warranty.

Been trying to pay my bill for over two weeks now, but 'new & improved' website will not allow it. I see a balance, but cannot pull up my statement, cannot even submit a complaint on their 'contact us' screen. Even though you are signed into your account, you are required to re-key in all redundant information. Then you keep getting image verification screens, one after another, so your complaint never gets registered with Jared. You call into their customer service center and they just use the same excuse that their website people are 'working on it' to fix it. Problem is if you don't pay your bill by due date, you will be charged horrendous interest charges. Maybe that's Jared's point??

Do not get the Jared The Galleria Of Jewelry Credit Card account. I pay my bills and this one is no different. I pay on or before the day it's due. Jared has the practice of saying you still owe double the amount even though the month is paid and the next bill period has not come up yet. When you call them to clear up the misinformation they say the system won't allow them. This is a technical problem to a bad system that they have been battling since the day they built their website. It's a systemic problem which they hide behind foggy mirrors and bad customer service. They don't know how to fix the website, so they say that their system just hasn't synced yet till the next bill cycle, but it just compounds the confusion.

Package stolen from door step and Jared refuses to reimburse or replace merchandise. A poor way to maintain customers! Very disappointed since it was a Christmas gift that never was and Jared claims no responsibility! Will never do business with retailer again!

The salespeople at Jared push a customer that buys an expensive watch to buy the lifetime battery warranty for $150 because a watch replacement and revealing the watch is very expensive. The warranty only covers the battery when you try to use it, the installation is not covered. The watch battery only costs $25. They even tried to explain that the battery probably isn't the cause. Since I had this experience, I found out that other people have experienced this same issue.

Purchased two Tag Heuer watches from Jared in 2010. About one month apart and during each purchase, I added on their Ultimate Watch Plan that was supposed to provide lifetime protection. All Tag Heuer watches come with a 2 year warranty. I recently took my watch in to be serviced and was told that I would have to pay for the repairs because my watches were no longer covered. I informed them that I paid an additional 300.00 for the Ultimate Watch Plan to which they responded had also expired because it was only good for two years. I then explained to them that was incorrect and asked why would I purchase a 2 year warranty when my watch came with a 2 year warranty from the manufacturer. They did not answer but reiterated the warranty has expired. They lied and ripped me off.

I recently got married and my husband and I got our wedding bands and my engagement ring at Jared's. Overall it has been a very good experience. The customer service has been very good. The salesman were not overly pushy and allowed us to picked out the appropriate rings for our needs. What really impressed me the most was a couple months after our big day, the store called to see how our wedding went. It was a very positive experience and I will definitely consult with Jared's for all my future jewelry needs.

On July 24th 2009 about 08:20 PM my wife and I went to purchase two wedding rings for our 30th anniversary at the Jared store located on Route 4, Paramus, NJ. After we decided for our purchase and had our measurements taken, we waited over one half hour without being informed about anything that was causing this delay. After all this period, my wife asked one of the sales people regarding the delay and found out that they had difficulties entering our data in the computer. At that very moment one man that appeared to be the manager on duty start telling us that they cannot complete the sale because they need one of our email addresses, otherwise we cannot complete your purchase. We never ever were being exposed before to this kind of discrimination or bad practices in our life and denied purchasing because I declined to share private information. This purchase was to be on one of our major credit cards.