Jared Galleria Of Jewelry Reviews

This is actually my third ring I had them added to and paid for by the warranty plan we purchased. After determining I was getting nowhere, I went ahead and told her she could size down the ring without the beads since it was paid for by the warranty. Keep in mind if she took the time to check the computer regarding my account, she would have seen the details I attempted to share.

Fast forward to the day I picked the ring set up. The lady said- here you go, the work was completed but the shop noted they will NEVER be able to work on the rings again. She knew nothing more, how is this possible? I let her know as soon as I tried the ring on, that it was not sized down and the work was not completed as stated. She said, unfortunately, she knew nothing more than the couple words they put on the slip saying they would NEVER work on it again. Just to reiterate, this was purchased from Jared and I paid for a warranty plan covering these repairs.

Several days later when I had not heard from anyone at Jared, I called to get more info. They said the platinum on my rings was too thin and that was the last time they would even touch them. Jared, you have seen the same ring every 6 months and made repairs as needed for the last 25 years, how am I just now hearing this for the first time???

They said I could look at putting the purchase price of the band towards a new one, despite this being 25 years ago and platinum being much more expensive now. They said I could get the exact same ring custom made if I pay $1,900 and the additional money for a new warranty plan. Why would I have to pay even a penny for a ring set purchased through you, with a warranty plan, and only your shop has worked on the rings. Completely unacceptable!

The manager explained that after several years, it’s normal to have to replace a wedding set. What the hell? No one buys a wedding set thinking they have to buy a second one years later. If it’s so common, why wasn’t it mentioned when we purchased it? I can’t imagine someone explaining to me years ago that I would need to look at possibly buying a second wedding ring down the road, but for the same MARRIAGE!!! I don’t wear my ring in the shower or in my house. It’s only on when I leave the house. I will NEVER shop at Jared again and I will make it my mission to share this horror story with anyone who will listen. I can’t imagine the number of others this has happened to. Please save yourself the money and hassle of having to replace your entire wedding set years later, take your business elsewhere!!!!

I took the ring back to Jared's store and they were super nice, the initial agents I spoke to on the phone were also nice. However after the case was escalated and it took over a week for the "supervisors" to contact me back by email. They made no effort to fix the situation. I even bought the extended warranty on both pieces. THANK GOD because I probably wouldn't have even been able to return the horrible looking ring that screamed "I was bought in a quarter machine at a Chinese buffet!!!" Now here we are 5 days until Christmas and I have nothing for my sister because I assumed I could have received a resolution from JARED'S.

She then moved to another microscope and went behind the desk to start typing on the computer, but didn’t say another word to me. I stood there waiting for quite some time without any explanation of what was happening. When I finally asked her what she was doing, she turned to me and responded in a snotty tone that she was “looking up the EIN number.” I told her there was no need to be rude and raised my voice out of frustration.

At that point, another associate stepped in to help diffuse the situation. That person kindly explained that because your team deals with broken jewelry all the time, the first associate probably didn’t think she needed to explain everything. While I appreciated the second associate’s effort to help, the initial experience felt dismissive and unprofessional.

I called the store and no answer. So I drove to the store and of course it had been in days earlier. I never received any kind of notification of its arrival and that it was ready for pick up. Furthermore, I spent thousands of dollars for this ring and went in to the store 4 or 5 times. No one ever greeted me by my name or acted like they even recognized me!! I saw Beth every visit and every time she was clueless of who I was or my name. Every time I walked in, she asked what my name was. Horrible customer service and I will never give Jared's my business or recommend their stores to anyone I know! Save yourself the stress, and feeling insignificant and invisible to their staff. Nice jewelry can be found anywhere. Go to a jeweler that values their customers and the money they spend, as well as calls you by name and remembers who you are!!

By the appearance and actions of these Jared employees, there is no way I would trust them to receive an online order and give me the actual diamond earrings vs a cheap look alike from a local dollar store. Luckily there was another Jared's not far with well dressed, smiling, polite employees eager to help. Jared Galleria Of Jewelry Jared Galleria Of Jewelry Route 202 Shopping Center 5327 CONCORD PIKE Wilmington, DE 19803-1418