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Reviewed Sept. 7, 2023
I absolutely love the staff at this location. They go above and beyond for their customers. I have been to many Jared locations. Henderson store on Sunset is absolutely my number one location. I travel 2 hours for excellent service. I needed a repair done upon inspection and they made sure it was done before I left to drive back home. Brendon thank you for inspecting my ring and asking for it repaired before I left the area. You are amazing for going above and beyond. I truly appreciate it.
Reviewed Aug. 19, 2023
I bought a engagement ring for my fiancee and Ms. ** was very expertise about what I should have and what she thought was nice and quality. I love shopping there and I love shopping with her! I will return and will be requesting her service.
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Reviewed Feb. 2, 2023
It was the first time we actually stop at the actually store my husband and I were looking for a diamond necklace and earrings that could match my upgraded beautiful wedding diamonds ring, and thanks to actually the guy that help us Name just like my husband Robert, he was such a great man to help us choose our beautiful jewelry that actually look amazing and match perfectly with my beautiful upgraded ring. To anyone that is looking for that perfect diamond jewelry and can afford it please stop by Jared and ask for Robert. He’s such of great sale man. He will help you and with his great knowledge you won’t be disappointed at all… Great nice store. Clean and the atmosphere was great too. I know this review is a little bit late but better late than never… I actually was at the store in December the 10th.. and now my birthday is coming now in February and we are planning to stop there soon again. Happy birthday to me.
Reviewed Dec. 3, 2022
I have done multiple purchases at Jared's the Rim in San Antonio and have nothing but positive feelings on all occasions. I like watches (have 3 Movado's and 1 Tag before Jared's) and wanted a Rolex. I could only afford a Pre-Owned Rolex. I discovered that Jared carried a number of quality pre-owned Rolex watches and I found the perfect model in my price range. I spent several hours on their website and others comparing models before I went into the store. I then visited the store several more times deciding if it was the right investment for me. I must say they have a phenomenal website, and an even better storefront managed by a highly trained group of friendly and caring professionals. Each time I visited I was always greeted kindly and never felt rushed or pressured.
Eventually I met Juanita who spent even more time with me in my selection. She was able to locate my desired model at another store and it trans-shipped. She also introduced me to Jared's extensive line of quality new watches, and I was extremely impressed with their in-store selection of Tag-Heuer watches. That day I picked up my Rolex and Tag Heuer watch and could not have been more excited. Juanita called me a couple of days later inquiring about how I felt and if I was satisfied with my purchase. She made me feel like more than a customer, and I view her as more than a salesperson.
Since that day have purchased 3 other Tag Heuer watches each of them as unique as the other. My purchase experience is always the same; caring, friendly, and knowledgeable staff that doesn't pressure you to make a deal. I did so because I love the merchandise that Jared sells not because they emailed me, or called, or prodded, or tried to lure me in with "promotional deals". Again I love watches and I love a good deal, but I love trusted partnerships just as much and found the perfect marriage between my needs and Jared's ability to take care of me.
Lastly, I would like to give a shout out to Pete ** the GM. My latest acquisition is a very limited edition Tag Heuer Monica Gulf Edition with left handed crown. Trust me when I say this - You can't find this impressive model online or in stores. Pete personally scoured his connections and was able to secure me my prized possession within a couple of weeks. I would add that I paid the advertised price rather than a marked up price for his service and a rare watch (all other jewelers were asking over Tag's Advertised price or only offering used watches). This is why I shop at Jared's and Trust them completely with my selection and needs. Fair and Caring! I don't think you can find the same combination at other Jewelers, but if you do then let others know as I have about my favorite Jeweler - JARED's!
Reviewed Sept. 11, 2023
To break it down, the engagement ring was purchased first with the Jared's credit card for 0% interest for 18 months in November of 2021. We were paying the amount to have it paid off by May of 2023 to not pay interest. We have been paying the correct amount a month for 20 months now. The men’s band ring was purchased on October 2022 for $$$ and has 12 months to pay it off with no penalty which brings him to October of 2023. When we were purchasing the band we had a 100 off of 300 coupons to use. The back of the coupon card did not state that we had to put it on the credit card but the employee told us we had to, so we did. My husband brought cash with him to buy out the ring that day and the guy said to get the sale you have to put it on the credit card and it'll just take your payments into October.
We asked if there is interest on doing so to just save a hundred dollars and he continued on saying there is nothing we have to do, it will just increase our time of payments. We did just that and purchased the wedding band. Now we went onto the account and realized they have put both rings on one payment instead of two so the engagement ring that we thought was being paid for in full was not, and we have been paying interest on the ring since the wedding band was purchased. Once he bought his ring, they merged both purchases together and have been taking payment for both rings, so we have not received the zero percent interest for the last ten months.
Once we realized we owe interest of $1,969 to the credit card company (Comenity) we called Jared's and discuss this with them. They connected us to the district manager who told us we should have known we had to increase our month payments and that there is nothing they can do but give us an email to send a dispute letter. I asked if he discussed this with his employee and was told he was on vacation and couldn't talk to him about this until next week. We did what we were guided to do and now we are the ones paying for an employee's mistake. We are working with an attorney to resolve this issue and we are working on getting a hold of channel 7. We have been advising everyone that we know to AVOID Jared’s at all costs!
Reviewed Aug. 24, 2023
Jared by Monmouth Mall - NJ did not stand by their work on replacing a gold necklace clasp. They charged over $100 to replace a small clasp. Their clasp broke when I came to get it fixed. The repairman couldn't be bothered to look at it. He just wanted to charge me again. Total ripoff. Don't waste your time.
Reviewed Aug. 18, 2023
Bought a ring online from Jared jewelers size 91/2 and they sent me a size 10. Called customer support and the rude woman said to have it resized and pay for it myself. I just paid $800.00 and this ** said I needed a warranty. Called Brett at Creekside in Roseville which is an hour away told him my situation and he told me to bring it in and he'd take care of it. He resized my ring and mailed it back when it was resized next day postal. Thank You Brett. I will only do business with Brett when I buy my jewelry and if it wasn't for him I'd never do business with Jared jewelers EVER AGAIN! Get rid of your customer support team!!! They're rude and useless!!! BEWARE.
Reviewed Aug. 16, 2023
My daughter went to get her engagement ring cleaned, she is getting married next week. The woman asked her if she had taken her ring anywhere else, to which she said, "No. My fiance paid for the protective plan why would I?" They couldn't find the serial number on the diamond. After 4 people looking at it and cleaning it one more time. They told her all was good, the ring was very dirty and needed the deep cleaning. She left feeling something was off, took it to another jeweler and it's not a diamond. Needless to say she is beyond distraught and we now have to fight and probably have to hire an attorney. Beware, stay and let them clean your ring. I will now be having my own rings checked by another jeweler.
Reviewed Aug. 9, 2023
I purchased a engagement ring online and I needed to return it so I took ring to the Murray UT location and I was treated like a child and misled that was a month ago and I am still waiting for a refund check.
Reviewed July 30, 2023
I had a ring sized, in which the size was recommended by management. I paid an exorbitant amount of 82.00, to bring ring from 6.5 to 8, in which I thought should be 7.5. Upon picking it up, it was too big. I wanted it sized to the 7.5. They would only accommodate if I paid another 82.00. Very greedy.
Jared The Galleria Of Jewelry author review by ConsumerAffairs Research Team
Jared The Galleria of Fine Jewelry is a jewelry company founded in 1993 that is now also owned by Signet Jewelers. Headquartered in Akron, Ohio, the company has retail jewelry stores across the nation. They are considered to be Signet's "off-mall" store, which means that Jared the Galleria of Jewelry stores are located in smaller shopping malls and shopping centers.
Online and retail shopping available: Jared offers customers the convenience of shopping for their products either online or in retail stores.
Charitable giving: In addition to selling jewelry, Jared supports charities, including the American Diabetes Association and Jewelers for Children. The company is also one of the largest supporters of St. Jude Children's Research Hospital in Memphis, Tennessee.
Lifetime guarantee: The company offers a lifetime guarantee on all diamonds and gemstones, as long as six-month inspections of the stones are done by an authorized representative.
Stone replacement: Jared will replace any stone, diamond or gem if it chips, breaks or is lost from its original setting if the piece is inspected every six months.
Diamond trade-ins: Customers have the option of trading in any diamond product for a diamond of equal or lesser value should they be interested in a different product. Trade-ins can be transacted at any brick-and-mortar Jared location.
Jared The Galleria Of Jewelry Company Information
- Company Name:
- Jared The Galleria Of Jewelry
- Year Founded:
- United States
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