Jared Galleria Of Jewelry Reviews

I was trying to surprise somebody for their birthday and I decided to use the wrong company. Her birthday was Friday. It is Tuesday 9:00. I'm filing a complaint because first I marked it for Express delivery on Friday then while I was updating the address they unmarked it. I try to reorder it with the express check out and cancel the other order 2 hours later and they told me they was unable to cancel my order that was not going to even be shipped out until Thursday so therefore I was left waiting until Monday for this girl to get her birthday gift that was supposed to be a special gift for her then Monday comes and they say the package won't be delivered till Tuesday. Then Tuesday come and they tell me the package is probably lost and I might have to wait 10 to 14 days for them to do their investigation. I recommend nobody ever order anything from this company online because they will ruin the birthday of whoever you are trying to surprise.

My wife and I have purchased approximately 12 watches from Jared Arrowhead Phx. Historically, we take all of our watches to be cleaned and batteries. We have NEVER been asked to pay for a battery until today. Mind you, batteries get changed almost every year on our Tissots, Tags and others. Now they want me to pay 25 dollars PER battery. Not only that but they ruined a gasket on the back of 1 watch taking it apart and wanted me to pay 50 dollars to replace it. HeLL NO. We have spent literally 10s of thousands of dollars in this particular store. NEVER AGAIN. I told them to take the batteries out and keep them. I'll do it myself.

Terrible service from their financial creditor. I was lied to and forced to pay interest charges on a purchase made on a 12month interest purchase. They screwed up on payment and forced me to pay an addition 800 in interest charges. Terrible practice. Terrible company.

One online to buy beautiful ring for my wife that cost $300 we're on a limited income and it offered me a coupon off the item in my cart. I contact customer service to get the $25 off and they're refusing to honor what your the system keeps sending me. It's just kind of unfortunate that you get your mind set on something to buy for your wife, he only have a certain amount of money and it sends you a coupon saying, "Oh you can get $25 off your cart." I'm kind of disappointed that they would lose me as a customer over not honoring their $25 discount off my item harder for me to make the purchase. Yes sorry to miss being discounted to $300 but I should have never got offer for $25 off the item in my Cart. I'm going to wait and see your customer service change their mind and help me and my wife get this beautiful ring that she wants for $300

My fiancé and I went to Jared to purchase our wedding bands. Janet, in the Jared located in Millenia area in Orlando Florida was very helpful. I came to pick up our wedding bands on Monday 19th. Another associate brought out my fiancé's ring. Looks amazing. I asked where mine was and the associate said mine was picked up on Friday the 16th. I nor my fiancé came on the 16th to pick up my ring. The associate rudely said "well, here is the signature". I stated to the associate that that wasn't my signature and that I was nowhere near Millenia area. I was dealing with apartment issues and my fiancé was not feeling well.

Jared was not clear at all about the terms of their no-interest policy, which led to unexpected charges. On top of that, they frequently send random, unexplained fees on a monthly basis, making it impossible to trust their billing. Customer service is extremely difficult to work with—slow responses, unhelpful agents, and no clear resolutions. The lack of transparency and accountability is unacceptable. I would not recommend Jared to anyone.

I’m writing from two experiences at Jared on Broad Street. I purchased a $4000 band for my engagement ring for an existing diamond that I had to be soldered on paying for platinum for the prongs about four months ago. I lost the diamond prongs and all from the center of the band. When I spoke to Jared they said they did not cover losing the diamond. Luckily my insurance did however, I chose to not go back there and went to a competitor with my insurance money. Also called about a ring I had size larger that has now cracked. It’s been probably a year but you can see where it was made larger is exactly where the crack is And Jared told me they only guarantee their work for six months. I’m wondering if this is the same jeweler that did both of my items. Also, I had followed through with my cleanings and testing on it every six months, and this still happened. It was so upsetting to lose the Diamond that my fiancé had picked out..

I received a ring a week before receiving email that it was shipped, the ring is smaller than expected due to not converting millimeters to inches to understand the actual size in US measurement standards. I had ordered a F/VS2 diamond with sapphire, the Diamond came in as a G/VS2 according to the enclosed GSI card which is a lower grade diamond, I feel that I could not trust to send it back and actually receive the quality I ordered since the correct one was not sent in the first place, My wife likes the ring so a return for refund was out of the question, the diamond was not suppose to be certified, so does that mean if I purchase a non certified diamond I would receive what I paid for?

I came in to have a lost stone on my wedding band replaced and was greeted very warmly and friendly by Mark in the Grand Rapids store. He made the process seamless and both my wedding band and engagement ring were ready to pick up in two days.

I went to the location in overland park on Quivira and had the worst experience ever in my life trying to purchase a wedding band for my husband. At first Trevon one of the Store associates was gave me a business card. They said it was a manager. Totally didn’t act like one. He acted professional until I made the purchase and was misled by purchasing the extended agreement in which, if the ring didn’t fit, it assured me that I will replace it with no issues. Well that all changed and it became the nightmare from hell as I went to pick up the ring. Well I had my husband go pick up the ring.

I ordered the birthstone heart as a gift. Jared was supposed to be high quality. I thought when I received it it was cheap. The names were just painted on. Made in China garbage. The chain it came with was like a bracelet length.

I have bought numerous times from Jared.com’s website. No issues before. This time was issue after issue and ended with no resolution and was never able to make a purchase that did not get cancelled within an hour of submitting the order. Sat on the phone with Jared customer care for over 5 hours in two days, plus talked to Comenity employees 4 times, and was never able to complete my order. They continued to blame Comenity, but what they failed to realize was my order was canceled even when I used my own personal credit card (not the Comenity card). After 6 orders placed and 6 orders cancelled within the hour, I finally gave up. Friendly call staff but with no resolution. I am not satisfied with their knowledge of their systems.

Was so disappointed with the family and mothers necklace. Had two names engaged on the necklace and you are unable to see them without a strong magnifying glass. It is over all cheap looking no weight to it at all. I thought getting it from Jared it would be better than just cheap looking costume jewelry. Never ever again. Buyer beware!

After 8 months the diamond fell out of my band and was lost. I went into the store to explain the situation and was met with rudeness and a lack of empathy. I was told “Diamonds don’t just fall out of rings”. Well this one did and I was made to feel like a liar. Never will return.

My husband and I had my engagement and wedding rings custom-made. Everything was perfect from the beginning and through to the creation to the final purchase. I love my beautiful unique ring, and compliments are still given to its beauty 4 years later. 😊 Allie was my sales lady and has such a wonderful personality and excellent customer service that I continue to seek her out every time I shop at Jared Jewelers.

i applied for credit with their credit partner and was told I already have an account - I’ve never shopped there before. Now that my personal data is with their credit partner, I wanted to speak with someone. Zero help. Absolutely no one at Jared could give me a number that wasn’t more than a virtual assistant. Plus no one in the Alpharetta store would lift a finger to call corporate to get me assistance. Now my credit score is at risk with a banking partner that has my info.

If you want anything engraved, don't order online because they will mess it up! The first pendant came missing names & I returned it. Talked to customer service, gave them another chance and ordered again, and the 2nd pendant came back with wrong names! This was supposed to be a Christmas gift and it was ruined! Luckily I found somewhere to get an engraved pendant done correctly & it was much cheaper! I will never order anything from Jared online again! 🤬

Our experience at Jared located at the Ridge at Creekside on Galleria Blvd. Was absolutely incredible. Victor ** was extremely helpful and answered all our questions. Him and the staff are extremely friendly, intuitive and helpful. If you're looking for a great experience while shopping for that special someone I highly recommend Jared located at Ridge at Creekside on Galleria Blvd.

11/23/2024- I visited Jared Jewelers at 2425 S. Stemmons Freeway in Lewisville, Texas, to take previously purchased earrings to get their six months of service. I also began looking at another pair with a young gentleman who transferred me to work with an older, more impatient ** male who began rushing me through the process and not taking the time to see what I needed as a customer. An older gentleman came into the store. He stopped servicing me to shake hands and find out what he wanted, leaving me waiting.

"I had a terrible experience with Jared The Galleria of Jewelry in the Oakbrook location. After waiting an excruciating three months for a repair, I was finally able to pick it up, but to my dismay, it wasn’t even the right size! I went to the store, where they sized me for the ring, yet they still didn’t make it to my size. On top of that, I had to wait 30 minutes just to retrieve the ring! It’s unacceptable to have such poor service and attention to detail. I expected much more from a reputable jeweler. I do not recommend this location if you want timely and accurate service."

So we went shopping for rings at Jared in Brandon Florida, as soon as we walked into the showroom Omar ** greeted us with a wonderful smile and asked both myself and my fiance how he could help us, we told him want we wanted, simple white gold bands, of course my other half wanted me to have some bling, so Omar showed me a few band but when he showed me a simple band with beautiful diamond's I fell in love with this band, he sized both of us, my other half went home with his but we went back on Tuesday to pick up mine, I tried it on and of course it fit beautifully, I then asked for a bag, and he came out with this big bag, at first I thought wow a big bag for such a small box, but as I was about to put my ring inside he surprised us with a pair of champagne glasses! That was so nice of him to give us a wonderful gift! We definitely be going back to Omar when we decide to buy an engagement ring!!!!

Was given a several gifts from JaredMcallen this year and have been very impressed with customer service. Gloria the manager has been extremely nice. They clean my jewelry whenever I want and always have a smile and welcoming staff

Thanks to GM/Gwen ** (talking to my Wife & I) who changed our perception of the store & the Jared’s Jewelry - not happy with the selection the last time in the Webster, Tx Store. Gwen listened to us; I was able to get my wife a 20th Anniversary gift. Gwen is a genuine person & a great GM.

Jared‘s has A good inventory of affordable to medium to high end, jewelry, watches, bracelets, pendants, etc. My only negative experience has been having jewelry worked on by their jewelers. Really check your jewelry if you elect to have worked on at Jared‘s. I’ve had a ring resize that had to be done twice. I’ve had a diamond pendant had to be redone three times. Can be frustrating and causes me as a customer, to lose faith in their ability or capability to work on their jewelry that they sell. Sales staff is amazing, the store environment, professional, and well laid out.

My wife went to get her wedding ring and engagement ring cleaned and she had a bug bite on her face. The sales rep asked her what happened and she said she got a bug bite. Well the Jared staffed called the actual police and 3 cops showed up banging on my door and almost arrested me, the husband, for beating her when it was literally a bug bite she got while we were at a house buying inspection! We will never be going back and have cancelled our warranties for our rings with them. INSANE

Worst store EVER!!! Don’t even waste your time with them. Ordered wife a ring online for 14 yr anniversary. Was supposed to be a 7. Came not sized to a 5 1/2. They tell me to return it for a full refund.

I have been taking my Morganite to Jared's for some time now to be polished. I had to pay $99 each time. I was convinced by them to purchase a plan where I could come to get the ring polished as often as needed for $231 (one time payment). After purchasing this plan and upon my next visit to get the ring polished, Julie ** (Jewelry Specialist) tells me that they cannot polish the ring to look the way it did before I purchased the plan; that she is trained to do polishing and that was as good as it was going to look. Well I took it to another jewelry store and it looks great again. I will never return to Jared's off Concord Mills Blvd again. They have horrible customer service!

My ring was purchased in December 2023. I had 4 diamonds fall out in less than 6 months. David, the assistant manager, understood my frustration. He was able to help me find a replacement as I did not want to continue to have repairs. He took his time and even stated "I just want you to be happy". Customer service is 10/10. I am hoping I don't have any issues with my replacement however I know if there is an issue it will be taken care of! Thank you David at the Fairview Heights Jared's location!

I bought a Rolex from Jared and paid it off way earlier than the date. Once payments were completed I spoke to someone on the phone that told me there are no more fees or payments. They tacked on a 4-dollar fee after the conversation that turned to 70 dollars in late fees. I spoke to someone else who wiped the fees and told me that I would not have to worry about it because it’s taken care of. Once again a random one-dollar fee on my account from the same Rolex purchase that was paid of has turned into a 60-dollar late fee. Will never spend any of my money with the scammer company Jared ever again. Wouldn’t have known I had the late fee if I didn’t get it in the mail because the person told me I should be getting a 0 dollar balance in the mail after I paid everything off.

Do not purchase from this company especially using special financing. We have spent thousands of dollars here and this time they are screwing us over by not applying our extra over the minimum due to the promotional offer ending soonest, instead they apply it towards the one ending in 1 yr causing us to pay at least $400 in interest!