Jared Galleria Of Jewelry Reviews

Jared‘s has A good inventory of affordable to medium to high end, jewelry, watches, bracelets, pendants, etc. My only negative experience has been having jewelry worked on by their jewelers. Really check your jewelry if you elect to have worked on at Jared‘s. I’ve had a ring resize that had to be done twice. I’ve had a diamond pendant had to be redone three times. Can be frustrating and causes me as a customer, to lose faith in their ability or capability to work on their jewelry that they sell. Sales staff is amazing, the store environment, professional, and well laid out.

My wife went to get her wedding ring and engagement ring cleaned and she had a bug bite on her face. The sales rep asked her what happened and she said she got a bug bite. Well the Jared staffed called the actual police and 3 cops showed up banging on my door and almost arrested me, the husband, for beating her when it was literally a bug bite she got while we were at a house buying inspection! We will never be going back and have cancelled our warranties for our rings with them. INSANE

Worst store EVER!!! Don’t even waste your time with them. Ordered wife a ring online for 14 yr anniversary. Was supposed to be a 7. Came not sized to a 5 1/2. They tell me to return it for a full refund.

I have been taking my Morganite to Jared's for some time now to be polished. I had to pay $99 each time. I was convinced by them to purchase a plan where I could come to get the ring polished as often as needed for $231 (one time payment). After purchasing this plan and upon my next visit to get the ring polished, Julie ** (Jewelry Specialist) tells me that they cannot polish the ring to look the way it did before I purchased the plan; that she is trained to do polishing and that was as good as it was going to look. Well I took it to another jewelry store and it looks great again. I will never return to Jared's off Concord Mills Blvd again. They have horrible customer service!

I bought a Rolex from Jared and paid it off way earlier than the date. Once payments were completed I spoke to someone on the phone that told me there are no more fees or payments. They tacked on a 4-dollar fee after the conversation that turned to 70 dollars in late fees. I spoke to someone else who wiped the fees and told me that I would not have to worry about it because it’s taken care of. Once again a random one-dollar fee on my account from the same Rolex purchase that was paid of has turned into a 60-dollar late fee. Will never spend any of my money with the scammer company Jared ever again. Wouldn’t have known I had the late fee if I didn’t get it in the mail because the person told me I should be getting a 0 dollar balance in the mail after I paid everything off.

Do not purchase from this company especially using special financing. We have spent thousands of dollars here and this time they are screwing us over by not applying our extra over the minimum due to the promotional offer ending soonest, instead they apply it towards the one ending in 1 yr causing us to pay at least $400 in interest!

On December 23rd I purchased a Citizen watch from them. The sales person gave me a box with a sticker on it that I discovered was for a different model from the one I purchased. I found out it was the wrong model when I went to register it using the Citizen app on my phone. The next day (Christmas Eve) I went back and told management. They didn't seem to be concerned about it and assured me that I was still able to return it in 30 days if I wanted to. I just figured "Well, mistakes happen"

Updated on 03/27/2024: I paid off my balance of $3,412 and still have a finance charge of $79. Do not do business with Jared or their finance arm. It's a scam and they have serious shady business practices. This should be an illegal organization. I can't believe the Consumer Affairs hasn't looked into this.

I ordered a tri gold rope bracelet for a Christmas gift for my adult son. After three weeks of wearing it, one of the gold strands just fell out and was dangling from the bracelet. I called their main customer service line and I was told that because I paid for it before Christmas Day, my 30 days to return or replace it had expired. They only offered that I take it to one of their stores over 55 miles each way from my home and pay 250.00 to repair it. So I took it to my jeweler one block away who attempted to repair it for 60.00 and two days later the same strand came out. My jeweler said the item was defective! This company doesn’t stand behind their poor products at all. Buyer beware.

Great customer service. I've visited the Concord Mills store on several occasions and she's always great! I appreciate the excellent customer service that she provides on a consistent basis! Thank you so much!!

Ordered wife an anniversary ring for 33rd year of marriage a month of ahead of time! It’s a day past when I was supposed to receive it, and never got a tracking number, never an email or text, website just says still in fulfillment! When pulled from the vault they will let me know. They can’t seem to find someone to open the damn vault a month later?

I bought a bracelet from Jared’s for a Christmas present for my mother. My mom found that the bracelet was loose and needed to have link removed to fit nicely. She took the bracelet to Jared’s to have a link removed and they charged her 50% cost of the bracelet to have the link removed. Absurd service costs for a product recently purchased as a gift.

Went into to have a watch bought from them by wife as a Christmas present repaired. The individual who I assume was the manager took the watch and proceeded to help three customers who walked in after me. It became very apparent to me that his intentions were to continue to push me aside and try to get new sales instead of addressing my issues. Another associate saw this and proceeded to help me and she was wonderful. The other gentleman blurted out that the watch was behind the counter and continued to be rude and belligerent. I can promise you that this was the last dime of mine that this establishment will receive.

I have been a customer with Jared since 2010-11. Recently, I attempted to make a purchase online (item not available in stores), but had trouble with the website. The item would show available, then when I would try to purchase, the system would freeze up. Eventually, the item would show out of stock, yet I was not able to submit the suggested "contact me when available." I contacted Jared online several times with no resolution. On yesterday, the item looked available again, yet I still was not able to purchase online. When I contact CSR on today, no help again; they sent me to Kay and offered everything but what I wanted. The agent refused to honor the price although she saw that I had been trying to purchase since 12/9. I do not recommend Jared to the consumer who values customer service and being a returning customer. You're not valued as a customer with Jared, go somewhere else!!!

Only giving one star because negative one is not an option. This rating is for Jared as a company. My first experience was terrible. Scoured the site for a few days until I found the perfect gift for my wife. Even went ahead and applied and got approved for the Jared Credit card. Checked out using the same card and was told the item would be delivered by 12/22/2023.

Paid my wife ring and several pieces of jewelry off well over 2 or 3 months ago. I check my account and I have a charge on there from me not making consecutive payments prior to paying the whole bill... This is trash and a way to continue to get money from the consumer even though you paid your total bill... Good thing I check and they'll lose my wife and I business from here on out.

I wished I would have looked at these reviews before I went to court with them. I had earrings made to match a pendant I purchased. They gave me earrings that were substandard, but I accepted them as Jared quality. Years later I find they were glass and not Peridot. I took them to court only to get a judge that was not fair and Jared brought a lawyer to small claims court. I did not have representation because it was small. They said I received different earrings from them than I did. They lied in court and the judge was not kind to me. The cost to appeal was not worth the effort. I never received the earrings they said I did. Do not purchase from Jared. They are not honest. The customer is never right with them. This was surprising since I had purchased several items previously and was happy. Their reputation is changing and not for the better.

Necklace needed repaired. Was told it was an easy fix. Did not hold up 1 months. Brought necklace back and again was told an Easy fix. Repair was not done on time. Saved necklace for a vacation. When I put necklace on the clasp was still broken. Could not wear my necklace. Paid Jared twice for nothing.

I've been trying to buy an engagement ring through them for almost 2 months now. First I put in the order for it at the store, the clerk ordered it online because they didn't have the one I wanted in store. Two weeks later, the payment fell off my bank account. The day to pick it up comes, and they can't find my order. Turns out they canceled it and never told me. A few months go by, we try to order the ring AGAIN, this time ourselves through the website. Same thing happens. A week or so later the charge drops off my account, looks like it's been canceled again and we've not been contacted by Jared about it. At this point, me and my fiance are going to look at rings elsewhere, because this whole process has been way too frustrating, that we don't even want that ring anymore. Tl;dr, Don't give Jared your money, they'll just give it back a week later and never give you your ring.

I ordered a watch. Instead of a watch, Jared sent me some sort of little tank, have no idea what it is. Upon calling the company, the conversations are about their rules and how they "escalate" the case, but they don't allow me to return/exchange the item or order a new watch. I'm leaving on a trip on Tuesday, all I wanted was to have the watch by then. I am very dissatisfied, am returning the item, and will NEVER buy anything from this company ever again!!

Poor customer service from the General Manager Nikki **, I would have expected the service to be geared towards the customers and policy driven. In this case she was incorrect concerning the process. The whole time I felt that her focus was letting me know that another General Manager, was in trouble because she took care of the customer. Kudos to Quenessa for putting the customer first. Anthony kept me in the store for over 40 mins for something that should have been taken care of in 10 minutes. When I confronted Nikki and informed her that she owed me an apology, her narcissistic behavior would only allow her to try to explain why she didn't get it right the first time. The apology was not sincere. I waited three days prior to writing this up because I didn't want to but if this type of service continue the behaviors will not change.

On Sept 6, 2023 I took my jewelry in to be inspected as well as get new posts put on my earrings so I could have the screw on backs. The gal let me know my diamond was loose and a diamond was chipped on my ring so stated I needed to send it in to be fixed. I asked her to remove my ex from my account since we are no longer together. She stated she would handle it all. On the 13th I went to the store to pick up my items and nobody could find them. Someone asked me who helped me the last time I was in and I pointed to the gal and she came over and told everyone that yes she remembered me and that she switched all my items into my account only and took the ex off the account. After them looking more a manager told me my stuff was picked up two days prior. I said by who and they said my ex name.

To break it down, the engagement ring was purchased first with the Jared's credit card for 0% interest for 18 months in November of 2021. We were paying the amount to have it paid off by May of 2023 to not pay interest. We have been paying the correct amount a month for 20 months now. The men’s band ring was purchased on October 2022 for $$$ and has 12 months to pay it off with no penalty which brings him to October of 2023. When we were purchasing the band we had a 100 off of 300 coupons to use. The back of the coupon card did not state that we had to put it on the credit card but the employee told us we had to, so we did. My husband brought cash with him to buy out the ring that day and the guy said to get the sale you have to put it on the credit card and it'll just take your payments into October.

I absolutely love the staff at this location. They go above and beyond for their customers. I have been to many Jared locations. Henderson store on Sunset is absolutely my number one location. I travel 2 hours for excellent service. I needed a repair done upon inspection and they made sure it was done before I left to drive back home. Brendon thank you for inspecting my ring and asking for it repaired before I left the area. You are amazing for going above and beyond. I truly appreciate it.

Jared by Monmouth Mall - NJ did not stand by their work on replacing a gold necklace clasp. They charged over $100 to replace a small clasp. Their clasp broke when I came to get it fixed. The repairman couldn't be bothered to look at it. He just wanted to charge me again. Total ripoff. Don't waste your time.

I bought a engagement ring for my fiancee and Ms. ** was very expertise about what I should have and what she thought was nice and quality. I love shopping there and I love shopping with her! I will return and will be requesting her service.

Bought a ring online from Jared jewelers size 91/2 and they sent me a size 10. Called customer support and the rude woman said to have it resized and pay for it myself. I just paid $800.00 and this ** said I needed a warranty. Called Brett at Creekside in Roseville which is an hour away told him my situation and he told me to bring it in and he'd take care of it. He resized my ring and mailed it back when it was resized next day postal. Thank You Brett. I will only do business with Brett when I buy my jewelry and if it wasn't for him I'd never do business with Jared jewelers EVER AGAIN! Get rid of your customer support team!!! They're rude and useless!!! BEWARE.

My daughter went to get her engagement ring cleaned, she is getting married next week. The woman asked her if she had taken her ring anywhere else, to which she said, "No. My fiance paid for the protective plan why would I?" They couldn't find the serial number on the diamond. After 4 people looking at it and cleaning it one more time. They told her all was good, the ring was very dirty and needed the deep cleaning. She left feeling something was off, took it to another jeweler and it's not a diamond. Needless to say she is beyond distraught and we now have to fight and probably have to hire an attorney. Beware, stay and let them clean your ring. I will now be having my own rings checked by another jeweler.

I purchased a engagement ring online and I needed to return it so I took ring to the Murray UT location and I was treated like a child and misled that was a month ago and I am still waiting for a refund check.

I had a ring sized, in which the size was recommended by management. I paid an exorbitant amount of 82.00, to bring ring from 6.5 to 8, in which I thought should be 7.5. Upon picking it up, it was too big. I wanted it sized to the 7.5. They would only accommodate if I paid another 82.00. Very greedy.