Gucci Reviews

Now the truth about Gucci..I purchased a hat, which had a faded misprinted serial number. Not what you'd expect, from a so called luxury brand. I Returned the item. And over 3 weeks on, still have no Refund, And They're slow to respond to E mails. The truth is, Gucci products are no better quality than Nike or Adidas, But the expense of their products, creates the luxury illusion.. Gucci has a very poor rating on Review sites..I'm not happy, my experience with this Company, has been a disaster.

My sister and I visited the Gucci outlet located at 22705 Clarksburg Road Space #330, Clarksburg, MD 20871 on Saturday August 29, 2020. I was shopping for a handbag for my birthday. And this was my first time visiting the outlet. My salesman was named ** and he seemed friendly. However, after I choose a handbag. I realized that I needed to transfer more money into my personal account. So I had to contact my husband at work. I told ** and he told me that it was fine and to take my time. So I sat on the bench and I texted my husband and waited for a response. I noticed ** was starring at me which was weird. Then he came over to ask if I was ok and I said that I was fine. He proceeded to do this 3 more times until I felt totally uncomfortable.

I bought a Pearl collar, spent $1200 and after 2 months it was yellow some pearls. Took to the store and after 4 months they return me the same collar with the same problem, and that's it....at least they should exchanged for a new one.

I have purchased a few items from Gucci, track pants, shoes, and before the end of last year I purchased a pair of black GG tights in Medium. They fit perfectly and quite roomy (I'm 5ft5). I then purchased the beige interlocking G tights in Medium because I liked the black so much. I took them out of the plastic sleeve but didn't try them on as I assumed they'd fit, after all they're the same size, right? Wrong. In comparison these were so much smaller. I tried to get an exchange but I was told they do not refund/exchange tights if they have been taken out of their plastic sleeve! Nowhere on their website does this say that. And how can a customer know they've ordered the right size without trying them on? And how can their sizing be so inconsistent? Despite several emails and photos they are unwilling to exchange for a larger size.

I purchased a wallet. I Returned back the package as it is damaged and expecting a refund. I did wait more than 20 days. Now GUCCI customer service are saying, "We are rejecting your refund and sending back your package as it is damaged" which doesn't make any sense.

Although I paid $400 for a belt, the quality and superior craftsmanship will last for many years. I wear the belt and other fine products to special occasions. Also these items make the best gifts for the special occasions.

I love all my Gucci dress shoes, belts, backpacks etc. They are all made well and comfortable. All of the Gucci shoes I’ve ever purchased over the past 30 years I still have and wear. The clothing is comfortable and very stylish. I will always wear Gucci.

My daughter bought a bag for her sister's 40th on the 14th November 19. At the 40th party, my younger daughter had the same bag from her husband, we took the bag back to Gucci at House of Fraser yesterday 1st December 19. A young chap took it away to ask his manager for a credit note, he was gone about twenty minutes, he came back and said they could not take the bag back as it had been used and there was glitter and a hair inside, my daughter was disgusted, it had not been opened, when we got home the bag was not in the original box, the box was torn, so I went back to the store, saying this was totally wrong.

This brand is really nice and usually if it's clothes they have a perfect it's for a woman or man. If it's leather like jackets belts or bags they really are great and pretty too. Shoes are also nice. I own a wallet and a bag and I cherish it. It will last me a lifetime. They are nice enough to wear casual or even to go out dressed up.

Since my first Gucci leather goods purchase back in 1996, I have always considered them to be a label that provides the utmost in quality products. Recently I purchased their horse bit loafers and matching leather belt at their Las Vegas location within the Bellagio, and found that the quality of the leather on both items was both supple and refined. The break-in period on the shoes took only one evening, feeling by the end of the night like they were custom made just for me. I cannot recommend Gucci highly enough, and encourage those who may feel the price is too high for their budget to start with a small leather good and go from there. You will find not only that the quality of the leather far surpasses other leather goods of similar status, but that the style and attention to detail will most certainly bring delight for years to come.

I purchased a Gucci belt online using PayPal. When I received it, it was too big. I tried it on, too big. Repackaged it and sent it back the next day. It was received by Gucci Nov 5. I waited 2 weeks to call and ask about the status. I was told to wait a few more days. I sent emails, no response. Called again a week later, spoke with a Daniel, who told me he would open an investigation and gave me his personal work number. Never heard anything back from him. No one could give me an answer. Until today, Nov 25.

I have bought a bag online, and then when it arrived, I didn’t like it, so decided to return it, first of all, the quality of bag was zero, in my opinion, everyone can buy better product for less from other brand stores, like Tory Burch or Michael Kors. Anyways, they didn’t send me any email about receiving the returned bag, or other confirmation email to confirm anything; after that, I contacted them to see what’s going on, and they said, "We can’t accept the return 'cause it’s damaged;" which was a lie, I didn’t use it even for once. Shame on them, I won’t support or buy anything from this brand anymore. It’s a scam, they wanna grab people money and then leave them with a low quality items.

On their return and refund policy, you can do it within 30 days. I bought a wallet as a gift in the morning. At lunch the person I gave it to had the exact wallet given to her by someone else. So I went back in the evening to request a refund and I was told they only give store credit and only exchange. For paying such a price and not being able to stand behind their product is acceptable. The wallet was not even used. This was my first time to buy Gucci product and never again. I will always be a loyalist for Louis Vuitton because they stand behind their product. Ditch Gucci, I will never ever spend a dime.

I bought a Gucci Sukey bag in 2015. Within the first few months, it began to fray and part of the piping popped through from inside. When I returned it to the store, they sent it off to Italy. The girl in the store told me they would probably fix it as she could see it was not due to ‘old age’ as the rest of the bag was in good condition. I received an email a few weeks later to say they would repair the piping free of charge but I would have to pay for the frayed material to be repaired/replaced. They could either put a patch of material over the frayed area (which I definitely did not want) or they could replace the whole material section which was going to cost me more than I paid for the bag itself! When I asked why the piping would be repaired free of charge, they told me it was because it was faulty, but surely if it was faulty it means the whole product is faulty. They were not sympathetic or understanding at all.

I recently ordered a two sided Gucci belt for my boyfriend's birthday. I was planning to give him his present in Cabo. Not only Gucci sent me the wrong item, but their Manager at the customer Service department was really really rude to me after he found out what has happened. No matter how many times I tried to stress that I needed the belt on an exact date 'cause I am leaving for a trip he did not get it, and kept repeating that he had other customers on the other lines that he needed to take care of and all he could do is to give me expedited shipping that still did not guarantee I would receive my item on time.

Alright so I recently ordered an engraved Cuban link bracelet from Gucci's official online store and they completely messed up my order the first time. FedEx got the package to me in time with 2nd Day Air, but instead of a bracelet, I got a cheap sterling silver ring - not what I ordered. At first I was only a little bit disappointed; I mean ** happens, mistakes can sometimes happen (although you'd think when you're paying over $400 bucks for t-shirts, and whatnot, you wouldn't run into errors like this...) Anyways, got a hold of customer service, sent the ring back, the process went smoothly and the service rep kept me updated.

The Gucci sandals with the open toe... are so hurtful. They cost $600 and they don’t even fit well. What a waste of money and time. I would think that Gucci products would be wonderful. It’s not so wonderful and overpriced. I’m not happy with my sandals and now I’m forced to wear them.

I brought an iPhone 7 Plus Case that cost me well over $200 and less than six months of purchase it stretched so much that it does not fit the phone anymore. BEWARE OF GUCCI iPhone CASES. There are not made well, you are paying for the large letters to sell to sell the case for the company. If someone would like it and go buy it Basically you are advertising their merchandise. Gucci does not stand behind the cases and how they don't hold up. They are made very poorly. Never buy a iPhone case just cause it has Gucci name on it, you will be disappointed in the long run. They are not worth the money you spend on it. You can spend much less and the quality is ten times better if you buy thru APPLE and they stand behind all their products fully.

I have probably purchased a minimum of $10,000 in shoes from the Gucci store in King of Prussia mall. I have about 4 of the same loafers in different colors and a new pair I bought after 2 wears developed a permanent crease in one of them. The crease pushes into your toe and you can't wear them. Brought back to the store and they said they would send them out for repair or a new pair. After a few weeks got an email to come pick them up and they would do nothing. After I told them they had only been worn twice and the other pairs were fine (and I have purchased everything from this store), they basically said, "Too bad. Come get the shoes."

My husband purchased the flora butterfly ring less than two months ago for an anniversary present. I loved it and wore it for a week when one of the diamond butterfly wings fell off. We brought the ring back to the NYC flagship store on 5th Avenue and were very disappointed that instead of replacing the ring they are sending it out to the repair department in New Jersey to be assessed. This ring was clearly defective and now we have to wait to hear from them. This is not good customer service and Gucci obviously does not stand behind their jewelry products. We are very disappointed and do not recommend purchasing their jewelry. Buyer beware!!

I purchased a belt a little over a year ago. I found that the belt was becoming very scuffed with the coloring coming off even though I was very careful with the item and always stored it in the bag. I returned to the store to repair and was told very rudely that it was my fault and the belt would cost $150.00 to fix. 2 months later, no sign of the belt and the staff don't care. Apparently waiting on a buckle to come over from Italy. My Kmart belt I purchased 10 years ago is in a better state than this 650.00 belt. I will NEVER buy anything from this company again.

I purchased a belt for my daughter as a Christmas present. It was delivered November 26--just a few days after I purchased it online. I used the Gucci "size chart" when ordering the belt, since Gucci sizes their belts using metric measurements. When Christmas day came, my daughter loved the belt but it was the wrong size. I called Gucci a couple of days after Christmas and was told that I could NOT RETURN the belt because it was past their ironclad 30-day return policy.

I received a Gucci belt for Christmas in the 80 size and I need the 95. The person who ordered it for me got it in October due to Gucci's lack of inventory. Called to exchange and the lady basically said tough and you have to buy another 450 dollar belt and gift the one you have to someone else because we will not exchange or refund you. ABSOLUTELY RIDICULOUS. They have no holiday return policy. Keep in mind this belt is still in its foam cover and box. Don't purchase anything from Gucci online. Plus the hold song is absolutely MIND NUMBING.

I called the store and asked for the manager’s name and contact information and the person/operator said they do not provide this information. I told them I had to send an email to the manager to explain a situation that happened at the store but instead they asked me for my information and said someone will call me back. I emailed the corporate office in Italy to tell them about the insulting and discriminating act done to my mother-in-law when she purchased a bag last week at the NYC 725 Fifth Ave flagship store.

I ask a friend to buy me a small red Gucci Dionysus from Airport Heathrow T3 on 26-8-2018 at 19:07:26 with Salesperson (** Amani). Within 14 days (1 days used), now 10-9-2018 I send in the bag for repairing in Thailand. The metal closure of the opening is super hard to close and there is a scratching sound when I press on the opening button. So embarrassing to use with people around and ashame of the quality. I need a huge force to bang on the bag to close it which is not preferable to do with expensive bag. Now is waiting for the answer of the repairing center in Europe. Hope they have a reasonable solution for me.

I purchased the shoes on February 24, 2018, and about 1 month ago, the back-top part (red and blue scales) started to peel. They started to peel and I had them for less than six months. I went to the store and they sent it to a specialist but they said they could not do anything about it. These were about $620 including tax, and for them to start peeling when I used them less than ten times and took really good care of them makes them not worth it. When I went to see what they could do about the peeling, they told me that that part of the shoe is super delicate. If I knew they were this delicate, I wouldn't have purchased them. These are expensive shoes and for them to peel so easily makes them not worth it.

I purchased a Gucci belt from Gucci online. When I fastened the belt the end of the belt would not fit under the metal to stow it away. I was completely confused! And thought to myself I’m doing something wrong. I sat the belt aside and I forgot about it. I noticed a friend with the same belt and asked if she had any problems with the belt, she did not. I went to Gucci store, they wrote it up and said they would get back to me. They did with about $130 price to fix. I have several items from Gucci but I’m very hesitant to spend another dime there. Sad to say but Walmart has a better policy! SHAME ON GUCCI! I will try to fix the belt myself with a hammer and a vise! SMH.

Disappointed of the product, I’ve given proper care to my bag and within a short 3 years+. There is a product malfunction. No alternative given. And I was seldom use for it. It has made me considered once again if I will repurchase your product in the future.

I bought a pair of espadrilles on the 7th March. Worn them once on holiday in a hotel. When putting them away and inspecting them I notice 7 things wrong with them. Took them back within 28 days. I did not look before wearing as the price of £355 I thought no need. Taking them back to the Gucci shop in Glasgow I was met with, "They are a raw finish." Funny does not say that on website!!

I purchased a belt from the Gucci store last summer for $350. I put it away for the winter, when I took it out a few weeks ago, the belt was warped. I called Gucci and they informed me that I can send it their repair shop which I did. They sent it back worse than before stating that the belt was unrepairable.

I bought a pair of shoes of almost 1500 US. They order them from the store to be delivered into my house. Almost a month passed! And they didn't arrived. When I call to check. No one answer. I call to customer service and they could not do anything because the Gucci store had to help me. I called for days and never answer. When I finally talked to them they told me sorry whatever and that they were resending the shoes which never arrived again. Againnn I keep on calling and same story. No one answer. After almost more than a month of buying I got to speak with a manager who told me I had to wait. They had a mistake and then they call me back. I had to wait more! So I got pissed and finally she sent me the shoes again. And I got them. But horrible time, they were expensive and they treat you as nothing matter. I had to pursuit them instead of them trying to give me a good customer service.

Placed an order for a ring on 27th Dec 17, nothing arrived. Complained to customer services several times, no one replied. Rang customer services, the number cut off. Complained of Facebook, and they marked me as spam. No customer services. Avoid this ** organization. Today is 11th Feb 18.

After buying a new pair of Gucci Ace Tiger leather sneakers at the Gucci store in Geneva, Switzerland within 5 days (my son wore them twice by the way) the red and green snake skin broke off the back of both of the shoes simply by the fact that the jeans sat on them. Gucci staff assured me this was absolutely normal (that they looked like crap Chinese rip-off's within a week) and that this style was indeed more sensitive than the other styles. They also suggested that it was simply his fault. After I insisted that he did not chew on them and that they investigate further, they agreed to send the shoes to Italy. 3 weeks later the verdict: It's normal wear and tear (I had no further comment to that).

I bought a belt from the Gucci online website in August and the belt came fast although it didn't fit and I decided I wanted a refund not an exchange. On the invoice I clearly stated refund yet another belt came! I then took it into the Gucci store in November and they said they could return it on my behalf and would take up to 3 weeks. It is now the end of January and I still haven't received my money back after trying to phone plenty of times with no answer, no replies to my email. I went into the store again and they said they will try speed up the process but still no money received!

I've ordered an eyewear on Gucci.com and I had payment by wire transfer to Gucci bank account. And it doesn't send my eyewear. I tried to call but nobody answer me, on that telephone number that they show on their website. I've send several emails but with no reply... For 3 weeks. My money were charged from my account, but I have nothing. Not even an email... So bad customer services, GUCCI. I don't know what to do to get my money back or my eyewear. I don't know where to talk.

Purse color of choice was not on display. They took it out from inside. I liked the color so I purchased the purse thinking that I bought a real or original Gucci purse because I'm in a Gucci store. When I checked the purse no Gucci brand inside and it doesn't even have anything in the purse that tells me it's a Gucci. So I'm not sure if I purchased an original Gucci. I'm planning to return it but they said no return only exchange. I'm not comfortable exchanging the product for anything else because I don't think they are selling original Gucci. I am demanding for a refund but they wouldn't let me do it. I'm writing this review to seek assistance from the consumer affair to get a refund. Your assistance will be greatly appreciated.

I purchase the sneakers from 5th Ave Flagship Store and was given the wrong size. I didn't know until I got home so I called the store back to let them know that I was given the wrong size. So the right size was put on hold for me and we agreed that I would come the next morning to pick it up so when I came the next morning to pick up my sneakers they told me they couldn't find it so then the associate checked the system and he saw that another associate sold my sneakers that were on hold so I spoke to a manager. They tried to get me to buy the shoes online knowing I was going on vacation the next week. They told me it would get to me in time. I said no I want them to get it from another store and I'll pick it up, they put the order in to another store to have them ship it and they said they would contact me, nobody contacted me within 4 days so I called the store.

Has anyone had any issues with the Gucci Ace sneaker with the Ayers foxing snakeskin at the heel area peeling away? My son is on his second pair. The first pair Gucci replaced as they say on a "GOODWILL" gesture as the shoes had only been worn for a few hours and this happened. The second pair had only again been worn for a few hours on a flight from Glasgow to Italy. My son had a pair of shorts on to travel so the shoes did not come into contact with jeans or trousers! Gucci sent the shoes for inspection and are saying they won't exchange the shoes as the material has been accidentally scratched and the material being fragile leather! They have told me that the material will curl up and isn't durable to heat or flex!! Both of which will happen with shoes worn on feet! I think the material isn't fit for purpose but Gucci say different. Has anyone had problems with this snakeskin like finish on these sneakers? Cheers.

I've ordered a pair of slippers on Gucci.com with half size bigger than my regular size, as they recommend on their website, but when I received them I realized that I'll need a size bigger, not a half one. So I've returned my package to exchange the size. After 2 weeks, I didn't receive any notification from them, about that they received the package, even if it was successfully delivered as the UPS confirmed, something... A sign. I tried to call but nobody answer me, on that telephone number that they show on their website, I've send several emails but with no reply... For 2 weeks. My money were charged from my credit card, but I have nothing. Not even an email... So bad customer services, GUCCI. I don't know what to do to get my money back or my slippers with the right size. I don't know where to talk.

Purchased a pair of sneakers. They were missing a piece on the laces the two metal GG signs. We called customer service immediately and return the sneakers via FedEx. They received the sneakers a few days later and promised a refund in 7 to 10 days. Call back on the 11th business day and they continue to play games. I asked to speak to a manager several times. Was placed on hold for more than 20 minutes Then the phone disconnected. Called back and was told no manager will be available until late.

I have never written a negative review before but this situation demanded that I warn others. I ordered shoes, they sent me a belt. I called them and after speaking to three different people, I received a return label. The next morning I drove 25 minutes to return the item at FedEx because they said they could not arrange for it to be picked up at my house. They said the shoes would come in 3-5 business days. I called the next morning after not receiving a tracking number and they said that they couldn't even process the order until they received the belt. AFTER they received the belt, it would take 3-5 business days just to process the order. AND then they said they could not expedite shipping.

I purchased Gucci Bloom slides in April 2017 for a trip, 3 months later they are peeling on both shoes on the side, how is this possible for a pair of $280 slides??? I looked here first and seen similar issues. I will contact Gucci tomorrow.

I placed an order with Gucci.com in July 20, 2017, and it was canceled without any notification. I called for the reason of cancellation and was told by a customer service supervisor because they cannot verify I made the purchase as billing address is correct and credit card company has approved the transaction. And a more detail reason was that the email address I provided did not contain my first name and last name.

I purchased a Gucci gg belt from House of Fraser in Glasgow. After wearing the belt for 3 hours I noticed marks on the belt. I phoned straight away to House of Fraser and explained the situation. I was advised to take it back to them which I did on a 2 hour round trip. I was advised it would have to be sent away for analysis which could take 6 to 8 weeks. After 2 I received a call to say it had been determined it was my own doing even though I had not been out the house with it on. I was also told if I wanted to pay another £80 on top of the £230 I had already paid they would replace it. I refused and asked to speak to a manager who said because of the short time I had it as a gesture of goodwill she would replace it.

I Have a few pairs of slides so this was a horrible shock to my father's day... I purchased a pair to have them in time for father's day. I received them and they look worn!! Are you kidding me? Since they have an animal on it should I assume it has dirt on it to make it more realistic? Looks more like they been used to walk through a construction site. Even if I wanted to overlook this they didn't even get the size right either. I still have them packaged and all but of course seeing the horrible customer service Gucci has they'll chalk it up to it being "worn". Let's see how I can get this handled because clearly they have made a mockery of me.

Gucci is well known as a luxury brand for its trending taste, vivid fashion and leather goods. I was on the HK airport and decided to visit Gucci. I saw a watch which was phenomenal, unprecedented, astounding and classic. I had my eyes on it and went to the sales representative and asked her about it. She said it's a Unisex watch and it's their latest collection and the next moment I was searching the watch online and comparing USD and HKD price.

Purchased Gucci Guilty Black while traveling from Ghana to Accra. The bottle is not having a Spray Head and not able to find out Customer Care address also where I can lodge a complain. It seems like one should not buy the Perfume Bottles from Airport as with the defective bottles. It would be difficult to contact Gucci People. If they are reading it please respond to **. I have a photographs of the bottle and bills as well which I can attach to them for supporting. It never happens but this time it is a very bitter experience. I am based in India. Hopefully will get some reply out of it.

I received the new men's Gucci slippers that cost $190 plus tax as a gift from my girlfriend. Only to find out that I can no longer wear them after the second time because every time I walk in them the rubber rubs on the top of my feet and make me bleed! These slippers are extremely poorly made! The green and red came scuffed up with lines that will never go away and it is extremely easy to get new baby scuffs on them as well! They aren't even as strong as other well known cheaper name brands, not even comparable to the quality of a slipper costing $39.99.

I can't find any reviews on Gucci website to know more about the product I want to buy. Can't talk to any staff online while I need consultation. I look for reviews on Facebook, Twitter but Gucci never reply anything. Do I have to go to physical store to ask directly??? Too inconvenient for the digital age... Too bad so I decided to buy from other brands' website offering online service.

Very disappointed of this brand, and the quality of their products; I bought a masterpiece in Paris in October 2015 and it just worked for about 2 months, I know that sometimes products can fail, as a handmade product I know that we are humans not robots and that's ok. What pisses me off is their customer service in Mexico, it is rude, unpolite, and aggressive. After almost 3 months analyzing my masterpiece they wrote me today saying me that my masterpiece was opened by an unprofessional service or by me, and that is not true, why would I do such a stupid thing?? Knowing that the masterpiece has its own 2 year warranty, it is absurd!!!

On September 24, 2016 I walked into a Gucci store to send out my watch for a battery replacement. In January 2017 I spoke to someone in the store, that person could only tell me that my estimate was in. I never asked for an estimate, it wasn't broken I just needed a new battery! I was told that a manager needed to follow up with the repair center and they would call me back. A week later I called on February 3, 2017. I called the store and requested that my watch be returned to me. I was told that the repair department was backlogged for months and that they were sorry for the delay. The best that they could do was get it back from the repair center and fix it locally at no charge to me. I told her I just wanted it back asap, whether it was fixed or not.

I purchased the Web belt with double G from Las Vegas store. Then, when I came back to Los Angeles, I realized that I also wear high waisted jeans and I need a smaller size for the belt. I didn't even use it once and just cut the tag because the tag was too big to try it on my pants. Anyway, with my receipt, and less than a month, I went to the Topanga Mall store and they said they cannot exchange it because it didn't look like resell-able to them. The reason is that the leather part doesn't look clean to them.

I am a regular client of Gucci, but I have to say that because of their horrible customer service I will no longer purchase from them. I've had 2 upsetting experiences in the past week. 1st- I purchased a pair of Espadrilles online, the same size all of my other Gucci Espadrilles are, they arrived and didn't fit. I called to see if I can get a bigger size. They said I would have to PAY for shipping if I wanted to ship them back and then I can repurchase the shoes after they issue me a refund??

I recently purchased a GG Marmont quilted shoulder bag from the Gucci boutique in Florence, Italy. My husband and I were sightseeing, so we were dressed comfortably but not sloppily. We're both professionals in our 30s. I'm an attorney, and he's a senior manager at a prestigious consulting firm. I've purchased numerous premier designer bags and in fact was carrying one that day. I'm not a novice shopper of luxury goods who is pitching a fit because her unrealistic expectations were not met. I don't expect the staff to be groveling or overly ingratiating. I simply expect politeness and respect. My husband and I work and spend leisure time in Manhattan and regularly visit high-end retailers there. I can honestly say I've never been treated the way I was at this Gucci boutique. My husband and I are young looking, but by no means do we look like kids.

Received a Gucci bag for Christmas 2015. After 6 months of use the handle broke. Took it in to store # 30 for repairs. Repairs took 3 months and many phone calls later was told waiting on parts from Italy. Rec’d bag back after 3 months. Use bag for 1 month and the handle broke again. The piping also unravel from the bag as the leather came undone. Customer service trying to tell me I pull the piping out. Now why would I do that? Would expect better product and service for a bag that cost over 2K. Beware Gucci does not stand by their product. Saw all the other review with the same problem. Will never buy another Gucci product again.

I have own my grey metallic Gucci handbag for less than a year, used it a few times, until strap handle ripped and chain broke off. So, on 05/06/2016 I took it to Gucci store#716 to have it send off for repair at their only repair facility in the entire country. It took until I reached out to them once again and again to get a response on 09/13/2016 with a notice to pay $85 payment repair so I did on same day. Since then, It now has been a little over 3 months and per repair Dept, my hand bag it's still waiting to be repaired.

I am appalled that I've been waiting six months for Gucci to repair my bag. I've called the company a total of 25 times and visited the Gucci store 5 times to inquire about my handbag. They stated that they're waiting for a piece from Italy for the last six months. I'm done with Gucci and will be taking legal action. I am frustrated and disappointed at this point and will not be buying anything from Gucci ever again.

I ordered a $350 belt online from Gucci that I liked less than another that was "backordered" in order to get it quickly. Three weeks later, still no belt. I checked my account today and learned that my order is also backordered, though I never got any notice of that. When I wrote customer service to ask when it's coming and complain, they responded that they don't know when it's coming and it's out of their control (what?). No apology, acknowledgment of bad service, or offer to do anything to make up for the terrible customer service. Not impressed, certainly will not order from Gucci online again.

GUCCI GRAMMY XL BLACK PVD STAINLESS STEEL 42MM MENS WATCH - YA133209. Runs about $1500. I saved my dollars and finally got one to celebrate my 50th birthday! I wore it about 12 times over the course of a couple weeks and noticed the dark finish was rubbing off and the steel was showing through. I called Gucci and they said "YES, THE FINISH WILL COME OFF." WHAT? For a $1000+ watch??? Are you kidding me? But she said YES, the more you wear it the more it will rub off. So unless you want to keep this to look at and never wear, DON'T BUY THIS MODEL!!! #Gucci #Guccisucks

My husband brought me a pair of Gucci bloom slides back in June as a surprise gift. I was very pleased and excited. Just yesterday I'm at work and I look down and the shoe has started to peel apart. I couldn't believe it! I buy from this high end designer often and have never encountered this. These shoes were 280 so I'm not sure how this is ok. I tried calling them only to get hung up on. I emailed 5 different departments only to get response. I'm extremely irked and not sure what do from here but to take legal action.

I ordered a pair of Gucci earrings. I had to snip the band that bound them together to try them. However they were too heavy and I returned them to Gucci. I didn't hear from them and tried to ring on numerous occasions and e-mailed at least four times - I was then told after two weeks that they would not refund the item and were returning them to me as the original seal was broken. I understand they will not accept worn or damaged items but it would have been impossible to try them whilst bound together. A warning should be placed with earrings advising of this!!! Very poor customer service with regard to telephone and e-mail answering. I am disgusted and will never shop with Gucci again - please be aware!!!

This is my first time ordering and it will be my last. I ordered a black bag for my sister and when I opened my package from Gucci it was red. They do not work on the weekends so I called the first thing Monday morning at 8 AM. The guest service blamed everything on the warehouse. They completely threw them under the bus. They put all the responsibility completely on them. Basically what they told me was that if something good happens it is the customer service department, and if something bad happens, it is the warehouse's fault. I was very upset because the guest service department told me that they would ship me another order to be here by Thursday, but they can not guarantee that it will be the black bag. What kind of service is this??

I have recently purchased a pair of Gucci sunglasses at JFK airport on the way back from my holiday in New York, after very little use of my sunglasses I started wearing them when we finally got some sunshine in northern Ireland. Within a few weeks of wearing them the arm got loose and broke of (please note I treat my Sun glasses with TLC as my last pair I have now 9 years and are still in good condition).

I am writing to you as I am shocked by the way Gucci has handled the situation with my grandfathers watch. I inherited a Gucci timepiece from my Grandfather when he passed in April 2015. My Granny had bought him the watch, a blue sharkskin strapped divers watch YA097311 serial number UO70011877, for their wedding anniversary in November 2005.

On March 26, 2016 I took my Gucci purse to Somerset mall for an repair. I had the purse for several years and the handle on the purse broke. Something I would have thought to have been a simple repair. A few months past and I call the 1-800 number on the receipt, to get an update. When I called I was surprise to find out that, they haven't even looked at the purse. The customer service rep indicated that they were a little behind and that they would get to it in a couple of weeks.

After responding to my complaint, this matter has been resolved in a way that I'm extremely happy with.

I have been a customer with Gucci for years!! On 12/17/15 I purchased 3 items totalling $1500. One of the items valued @ $800 was defective. I reached out to Gucci & was told I can get it repaired @ no charge. It would take 6-8 weeks. During this time I made several calls to find out the status of my bag, which the response was always the same (it's being evaluated). By 3/28/16 not only had my bag not been repaired I was basically told since I'm not paying for the repair, I'll get it when I get it! At this point, I had enough. I told them to mail me my bag as is, which is wrong on so many levels!! I know my $1500 is probably a drop in the bucket for this multi-million $ industry, but it does not give them the right to mistreat people in this or any other way! Safe to say LV has found a customer in me!!

On 3-28-2016 I contacted the company and talked to a representative for Gucci. My problem is a defective bottle. I have tried to use the spray bottle and it leaks no matter how I have tried to use it. It drips so bad, it removed the finish on my dresser. Jeff in customer service stated that because the bottle was open, there is nothing they could do. So I guess I can spend my money with them, I just can't use the product.

I am particular, but I am not unreasonable. When you are paying that sort of money, you should be expecting perfection. I bought a pair of new logo of Gucci sandals in Gucci Westfield Sydney on 31-01-2016. Wore them on the 07-01-2016 for shopping. Sore feet after half hour but have no choice as on the street. After home (2 hour later), my feet got worse due to the buckles and the weight of the sandals.

I bought a $375 belt for my husband's 30th birthday. He didn't like it. I shipped it back within 2 weeks. They are refusing to refund my purchase. They claim that it shows signs of being worn... How exactly??? Be careful!! Don't be the next Gucci victim!!! I called several times, emailed a letter and they are being so Stubborn!! DON'T ORDER FROM GUCCI.

On 25th January 2016 I was in Las Vegas, USA. I went to one of the Gucci store and bought a belt for my son, it was approx $400 USD. As usual they wrap it inside their own rooms then bring it out to customers. I also asked them if anything wrong with the product can I exchanges overseas, they said definitely. I came back to Australia on the 29th January 2016 which is only 4 days after I purchased the belt. When I got home I've notice there are big marks on the reverse side of belt, so I took it to this Gucci store at The Star Casino Darling harbour for exchange, first came out a staff said only can exchange if bought in Australia, then next minute the store manager came out and said he can't exchange the belt with only marks damages, and so ridiculous that he said I should have check it before leaving the store.

So I ordered a Gucci bag online on Nov 25th, I paid 40 bucks for express shipping to Canada. It told me it takes 3 to 5 days to ship. Today is already Nov 28th, I still heard nothing from them. Called the customer service, wait on the line for an hour. I'm leaving Canada on next Thursday, so I was told the bag won't be able to send to me before I leave. Since they have the standard I have to be the person to receive the bag I ordered. I asked them, "Can I change my shipping address so my friend can help me to receive it?" Then I was told "no". Even though the bag is still in their warehouse and it hasn't been even processed.

Inferior workmanship followed by bad customer service. I like the look of Gucci products for men to include suits, shoes and jackets. I was surprised to find the threads breaking apart on my Gucci shoes where the leather meets the base. I returned two pairs of Gucci shoes that were defective. Reason I am writing is due to poor customer service. Saks in New Orleans took one month to ship product back to Gucci. Two months later, Saks call and states my shoes are ready to be picked up. I pick up the shoes and no repair had been done. Gucci has a form letter which stated "Item is not repairable and this is not a manufacturer's defect". Gucci is reasonable for poor workmanship where the thread holding their product together failed.

I own a metal Gucci frame and right from the time I bought it a year back the lens were slipping out of the frame time and again, and I sent the frame to my opticians to repair it as many times. Yesterday the lens slipped out again when I was adjusting the nose buttons of the frame. I found a crack on the metal (attached image). So this has been the reason for the lens slipping out often: because of the frame, the lens has gotten damaged. The metal is not supposed to crack even if screwed-in tight (a possible reason for the crack on the frame). I am so disappointed with Gucci's quality esp. an Italian make!

I have always supported Gucci perfumes but never did one I encounter a nice sales lady at the counter at Parkson Gurney Plaza, Penang, Malaysia until today. A very nice lady. According to her, she has just been station there for 2 months. I nearly change my mind to buy the Gucci perfume due to the rudeness of her manager who were the today as well. I just ask her nicely whether can get additional sample if to purchase big bottle as offer by other Gucci counter.. she rudely reply "this is A class place, differ. You then don't buy here. Go buy there lah". If not for the good sales lady... I would have bought Elizabeth Arden perfume due to her polite service. Heard of Gucci rude service before from my other friends.

On the 10th of August 2015, I went to Gucci store which located at the Pavillion Shopping Centre, Kuala Lumpur to help a friend complaint for her shopping bag which she bought in Taiwan airport about 2 years ago. Presently, she is staying in Penang Island where there is no Gucci outlet and she seldom go to places where have the Gucci outlets as why she didn't have the chance to complaint about the condition of her bag till now. She can't really read and write in English, that why I'm helping her now.

My mom got me a white green and red Gucci belt for my birthday and I use it almost every day but now I'm starting to notice that is running smaller. I don't know if I could change it. My birthday was about 1 month ago and I'm not in USA so I don't know when I'm going back. But anyway is a beautiful belt. I recommend it.

I am frustrated! I worked my tail off for an Avon Corporate incentive to earn a G-Timeless small stainless steel Gucci watch. (YA126501) I love this watch, even though I had to pay taxes on it and I was cheerfully laid off from Avon a year ago. Anyway, the watch lost time after a year and I took it to Justice Jewelers (the finest jeweler in SW Missouri) for a new battery. After a few months, it lost time again, another new battery. After the third new battery, I had their watchmaker take a look and he advised sending it in for warranty work.

After ordering a sale handbag for my birthday and receiving 2 thank you emails I was contacted today, day 7 and told the order was cancelled and the bag was no longer in stock. I had no idea there was no room on my credit card, and I would have paid with my debit. When I called ** she lied to me several time. She said they sent me 7 emails... I have none nor could she provide proof. Then she said they called 4 times... again nothing and this is harder to prove but I do have call logs on my iPhone. What a terrible, cold-hearted store and what a miserable lying customer service department. I had been a customer for over 20 years, never missed a payment. Never ever. Ever.

Like an idiot, I purchased two pairs of sandals, both over $350. Neither of them were worn daily. One of them had the thongs separate after sparsely using them for less than two years. I sent them in to be repaired after. Called for updates every 3 weeks for about 3 months with no response. I finally receive a call back from a **, supposedly one of the managers who said that the after sales director was going to be contacting me. No response. Then I get a call from my local Gucci store that the sandals were sent back to them! No explanation and no standing behind their obviously poor quality products. After constant calls for an explanation, I get nothing, just empty promises of a call back. I highly recommend never buying a Gucci product if this is their customer service and how they handle complaints. Definitely not what I had expected from Gucci. :( :( :(

Gucci Customer Service is horrendous! I have been a long standing and dedicated customer of Gucci shoes and I have never had a problem with their product. I needed to exchange a new and unworn pair of loafers, as they were a half size too small. I could not get through to Customer Service and followed the prompt to leave a message for a return call. They never called back- twice. I finally returned the shoes via the prepaid FedEx postage and a few days later called Customer Service again, only to be told I am 4 days too late in returning the shoes and they will not accept them. They will be returned to me and I am stuck with brand new shoes that don't fit.

My husband made an online purchase and purchased a handbag and a wallet. I had the purse for two weeks and a strap became undone. I was visiting in San Francisco and called the Flagship location and spoke to ** who was amazing and very understanding of my situation and placed a handbag on hold for me to exchange at the manager's discretion. When I arrived I spoke to the manager **. He was incredibly helpful and understanding as well! I completely will be buying any Gucci product from the San Francisco Flagship location. The SA's are very caring!

I bought a pair of glasses from Vision Care on hwy 6. About 7 months ago. The screws keep coming. There is clearly a defect and I am getting the blame.

My problem with Gucci 7900M watch is a number of years old. The only significant problem I have had consistently over the years is that the watch band and little metal band that holds the strap in place keeps coming loose and the watch band frays. Gucci used to do the repairs. Then I had to send it to an authorized Gucci repair dealer. The watch band started to fray pretty quickly and now I have to send it back to get a new strap and metal band. When you pay $250.00 just for that, the costs add up pretty quickly.

I entered the Gucci Chadstone store accompanied with a friend. We walked directly to the rings department. We were waiting for about 5 mins. before Matthew (assistant) approached us. An Indian group of men approached the counter we were at and the assistant turned his attention to them and served them before us. When I asked to look at the rings next to him he snapped back "I'm serving someone right now". We then had to wait another 5 mins. whilst the other assistants chatted amongst themselves. My friend had to physically go over and grab someone to assist us. At this point, the customer service was better - we were then served by Mindy. Poor service Gucci, step up your game.

I had to take my boots back to Gucci at the Galleria Mall in Dallas TX of all things to get a new pair of laces for my boots. I loved these boots so much that I bought the same pair in another color. At the time, they were way too much money for me to afford but I saved up and bought them. They have been great. The laces obviously wear out and need to be replaced. I originally called Gucci to get a new pair of laces but I was told I needed to ship the boots back to them for this. I thought this was a pretty ridiculous option but finally I had to as I could not find a dressy pair of laces for the boots. I took them in to the store at the Galleria and started the ridiculous 10 week process. What a joke!

Bought a Gucci Sukey Canvas Tote Bag and just after one year the natural vertical folds have several spots that are fraying. This is not excessive wear, as I have several bags in rotation. GUCCI customer care will do nothing to fix this issue. They do not stand by their product. For a handbag as expensive as GUCCI they should accommodate this issue or modify the design. However, they will do NOTHING. IMO GUCCI is a terrible (WASTE OF MONEY) company and I will think twice before buying ANYTHING from them again! NOT HAPPY!!!!!

In early October, I purchased a Gucci Soho Leather Shoulder Bag #0442184957525 from Saks Fifth Avenue in Philadelphia for $1490. The bag is triangular in structure, wide at the bottom, with sides that fold in to create a narrow slit opening at the top. There is no closure to the bag, but upon purchase the bag seemed thick and structured enough to hold its narrow top shape.

I ordered a $1400 handbag as a gift. It said 2 days to ship and another 2 days processing. It's going on 8 days and they said, "it's going out tomorrow so you can't cancel it. Just refuse the package." I still have no shipping confirmation and don't see why I can't stop it now. On the other hand Saks online is shipping within 2 days. Go figure.

Being a Gucci regular customer. While traveling from LA saw store on sale. It pulled me in to check. Got details of product on sale. Was informed by staff about that not all product is on sale and very few collection and colors are put on sale so need to choose accordingly. By saying that I finalized to buy a Gucci women handbag, the lady staff checked price, gave me price confirmation, and confirmed product is on sale. We reached to the billing process and surprises start to fall as she said her colleague made mistake and the color of bag chosen by me is not on sale.

I am a frequent shopper at Gucci online as well as in-store. I recently purchased a pair of boots and need to know the calf size. The details online didn’t list the information so I emailed and then called to inquire. I was told I would have to call the department store as the online customer service center does not have information on the shoes. I called the department store and was told they didn't have the information. For anyone who wears boots, it is known that the calf size is important for a good fit. No one has this information but some of the boots indicate the shaft measurements or heel height. I ended up going on Google to enter the style number and received the calf size from Nordstrom - another company/dept store...

Approx. 3 weeks ago I purchased two Gucci bags from the Melbourne store. I was advised by the sales girl that Gucci have their own sales but the prices are not negotiable throughout the world as they maintain the one fee in price and quality. Today I discover on the Channel 7 Sunrise show that there is a new website that you may bid and the bidder was the hostess of this segment who confirmed buying the same bag (original and new stock) for $90 dollars. Please refer to **. This will confirm that customers are being charged one fee in store and online and the www.runwaybidder.com is the site that Gucci are making their products available to be bought for $1400 less on this site. Kindly advise me in relation to the price fraud on site by the Gucci Store and the Runway Bidder Site. In Consumer Affairs fair trading regulations do you know if it is acceptable for the store to charge an enormous fee for its goods but provide them to another site to sell close to nothing?? I wait in anticipation of your response and for anything further as in proof of purchase for the two bags I purchased in store. Please do not hesitate to contact me **.

I went to Brazil for the worldcup. My first experience in the Cidade Jardim Gucci store was to see a crazy chinese / japanese woman shouting at the employees. She had a robust body form and was offending them terribly. I almost thought she was going to hit them. Maybe she was the manager or HR and told her to stop immediately, at least while I was in the store.

I purchased a money clip and necklace online through Gucci. Never know I had to be at home to sign for it so I had them send it to my place of work. Over a week and still have not got nothing. Nobody takes responsibility for their mistakes, just pushes the blame elsewhere. Gucci you are useless. I will never buy anything from you again. And i will make sure all my friends online and off don't make the same mistake I have. You call yourselves top end. I just think you're useless. If I was to do this at my work I wouldn't have a job. Wake up Gucci. Use some communication skills for christ sake and after seeing other complaints I have a feeling if i ever did get my items they'd probably look like cheap crap.

I have a pink Gucci bag with a new condition but the hand of it is exhausted without any reason - it cut from the metal. I want to know where can I go to repair it. I will come to London next week. I want to know where can I go. My husband bought for me Gucci sneakers, but when he came to Egypt I found the size is too big. I have all thing but no box. He bring it at his bag without box. Can I exchange the size? It is a new collection.

On 9-22-14 about 1:30 pm, I went to Gucci location on 725 5th Avenue. When I walked in, there was a Spanish gentleman and a security guard at the front door. There was no welcome customer help. I had to ask the Spanish gentleman where was the children department was located which was on the first floor. I walk around looking for a gift for my granddaughter's birthday. I had to ask the gentleman for help. He walk over and look at me like I was not an interest to the store. I ask for a specific size for a rain boot and was told they don't have it without even checking. Then I said, 'You're not going to check your stock?' He then look at his device which I guess he can check stock and gave me a nasty respond: No, we don't have that size.

Disappointed with the quality of Gucci sandals. I bought 2 sandals this summer (see photo). I only used once each one because every time I used them I fell in the street and bled (see photo). The material used as insole is so slippery that with the normal summer sweating causes the feet from slipping inside the sandals causing instability. These sandals were quite expensive. This only happened to me with these sandals and now I think back to use them because I'm afraid to fall back again. What to do?? Liked to use them as they are beautiful but I'm afraid to fall back on because I've done the experiment at home and they slip again....

I ordered a bracelet from Gucci online. It was supposed to be sterling silver and leather. When the bracelet arrived, I checked to see if it was okay (it was a gift for my wife on our anniversary). What I found was the silver was almost black in colour and the leather worn and of very poor quality. I honestly thought that what I was sent was second hand, such was the quality!

I had purchased items from Gucci Store but unfortunately had them lost /Stolen before I got home. So decided to claim back on insurance whilst ordering again the same items worth £800 online. I received the products, let the pictures tell you the story. I have included the originals from the web site and then mine as received. You will notice I bought matching ring and bracelet for two different looks one silver finish set and the other set with a Palladium aged finish.

I had received a Gucci Sulky handbag for Christmas and I had spilled a drink inside the bag a few months ago. I brought it to the store and they said no problem it can be fixed and the lining can be replaced. I wanted to a receive an estimate first before this was done so. TWO AND HALF MONTHS later went by and I received no phone call, no email, no bag so I called and to know what the issue. So they rushed the estimate and it is so that they cannot replace cloth linings, and it is not something they offer. They should stand by their products!

Disappointed with the quality of a Gucci watch. I bought the watch for my daughter for her 21st birthday as a gift 18 months ago. She only started wearing it about 6 months ago after her got a job as a graduate. The leather band of the watch started to peel apart so I took to their retail shop, got told that was wear and tear! After my argument, the shop assistant manager said maybe it has been taken into a shower because inside of the leather band appears to be tanned! I can't believe it! She phoned me back within 2 hours after I visited the store and asked me to go back to the store so she can send it to the head office but "not promising anything"! I don't even know if I should bother to buy any genuine Gucci or just go to the market to get a cheap and fancy watch! Not happy!

I bought a Gucci handbag early 2014 for my wife for around A$2000. She used it occasionally over the weekend. After less than six months, the color/leather deteriorate. We contacted Gucci only to be advise there is nothing they can do - No Quality issue. Comparing to my wife's LV handbag which is 4 years old and still in great shape, Gucci is inferior comparing to other luxury brand. Please DO NOT buy any Gucci products as my advice.

So I received my Gucci Soho Hobo bag and everything seemed to be in order. I realized they did not include a Certificate of Authenticity card. I went back to the Gucci online site and could NOT connect with any customer service whatsoever. The links simply did not work. I phoned and left messages. NO reply. Finally, I managed to get a Personal Shopper email and she replied with "NOT ALL our bags come with a certificate of authenticity". WOW! I'm shocked. That's it. The bag appears to be authentic. But they are not customer friendly. The handbag was shipped from New Jersey. I did call the Gucci outlet STORE in New Jersey and the sales-girl said that it should be NO PROBLEM getting a certified card. But they had nothing to do with it because they didn't ship it to me. Careful, people. It isn't worth the heart break or the money. NEVER AGAIN will I deal with Gucci online. I don't know if they sell seconds or what the deal is? But someone should investigate the fact that their links to ANY of their customer service or CONTACT sites DO NOT WORK.

My wife bought me a Gucci belt with the Gucci monogram strip in the middle of the belt. The monogram strip came loose after about 4-5 times wear. Because I could not find the receipt, I delayed in returning the item. When I mentioned it to a colleague at work, she said I don't need the receipt, as long as it's authentic, Gucci will assist me. I took it back to them after sales office and they said it will be send away to check for authentication and they will come back to me. I received a letter a few weeks later informing me that it will cost $140 to repair, though the belt was still new as I have worn it only about 4 or 5 times (my wife paid 130 to purchase it at full price). SO MUCH FOR STANDING BY THEIR PRODUCT!! Total scam!

I was in Italy in the Positano area. I loved Gucci. I saw a store and purchased a very cool simple cross shoulder bag which looked like woven denim. I paid approximately 900 Euro's. This was approximately 5 years ago. The bag wore out where I hold it in my hand after 7 months of use. I was so mad but I was home in Canada and I didn't think there was anything I could do. This year I had had enough of being ripped off by expensive brands. I decided to call my Gucci store in Toronto and tell them my story.

When I placed my order I asked if they sold fake purses and I was told they only sold real items. I bought it through guccionlineoutlet. I could not return it because it was too much money to send it back. It was going to cost me $100.00. They even told me to fix it myself. I did not know the people where from over sea. I don't understand how Gucci could do this to people. I order online, they are part of Gucci. Please tell me what to do about this so I can get all of my money back.

I by accident damaged my expensive Gucci bag... Called the store where I purchased the bag from. The gentleman explain to me to bring the bag back to them and they will ship it out to whenever to get it fixed. He said approximate time will be 6 to 8 weeks... It's been 6 to 8 months and still no bag..... This certainly will be the last time I spend my extra hard earn money on an expensive bag.....

I received a GUCCI wallet as a gift more than 10 years ago, and it still in good shape now. The leather has just started to wear a little bit around the edge, but I barely noticed it. I did not maintain this wallet at all, I has sometime forgot my wallet in the washer machine and it has been complete wet and soaked with the laundry bleach, but nothing happened. It is still shiny and in great shape. This is my every used wallet.

Recently, I purchased a Gucci men's belt from its US online store, however I only found out that the size was wrong when it reached me in Singapore two weeks later. I tried to contact the US online assistance for help, but it just kept telling me all the Return Terms & Conditions. Then I tried to exchange it with the local boutique store at Paragon Singapore, however due to some management reason, they were not able to exchange it for me, that's fair enough for me. What's bad was the online shopping assistance, it sounded just like a robot. I was expressing my disappointment and needs for help, but it just kept telling me all the Terms & Conditions which I could find it on the website or even attached to the official receipt that I have read it earlier on. It did not show me any empathy at all, not even acknowledge the problems that I was having. It was such a disappointment, very poor service, I was wondering whether the one who attended to my email was an automated machine or a 'robotic' human being. The online service really sucks big time!

This is in regards to the bad quality of a Gucci wallet I had purchased from a Gucci exclusive store inside London Heathrow airport (after checking in). I was on a visit to London in September 2010. I wanted to gift my wife something special and decided on a Gucci wallet. I walked into a Gucci store and selected a brown wallet with a golden colored clasp. Even though its price was way above my budget, it seemed exactly the special gift I wanted to present my wife.

The lining of one Gucci bag, which is beige, is flaking and the second, which is black, is coming off on one's hands, and anything that it carries, as a sticky mess. I took the bags to Gucci After Sales for repair and I was told that they could not be repaired and that "damage cannot be linked to any quality fault of the components but to external causes only". I wrote asking "What external causes" and said that I knew that my friend had exactly the same problem with the lining of her black bag, that Gucci was meant to stand for quality and that the Loewe and Ferragamo bags which I had bought the same year were still in immaculate condition. Therefore, if they could not be repaired, I did expect some compensation or a replacement black bag as it is unusable. It is over two months and I have not received a reply. I will never buy Gucci again.

I received a Gucci bag as a present, and all the studs that hold it together are slowly falling out. There doesn't seem to be anywhere in Australia where I can get it fixed. I looked after this overpriced bit of gear as if it was a new baby, but to no avail - it continues to fall apart.

I bought a Gucci purse in San Francisco less than 5 years ago. The strap of my purse is broken. Brought it to the store for repair. They told me it will take a couple of months, they have to send it to the repair. The repair stated the price of repair to change the handle strap is $150.00. I just had a baby and had no intention to spend that extra money for the bag that is worth $650.00 so I decided to keep the bag. After 6 months, I decided to bring back my purse to repair since I had the money for the repair. They accepted the purse and sent out for repair.

I purchased a handbag at a Gucci store in Gucci Selfridges Exchange Square, M3 1BD, Manchester, UK. The bag was bought about 16 days and used on special occasions only 2 times. However, the leather corners on the bag were frayed. When I brought the bag back to Customer Relations, I got a poor response. They pushed the blame and responsibility to me meaning that my use is faulty. Finally, I was told that the technical verification or repair time will take approximately 3-4 months as it will be sent to Italy. I agreed and asked for repair at least. But only one week, they phoned me back and said they've checked that was not a technical problem, that's nature fray, not anyone's fault.

I purchased a handbag for $900.00 at a Gucci store in Short Hills, NJ. The bag was used on special occasions only. However, the fabric frayed. When I sent a message to customer relations, I received a poor response. I also complained to the store where it was purchased and was told "well, they fray!”

Well, I love Gucci with all my heart. I’ve been to different stores in the world. But what I love most is Aruba. It also brought my attention after few times buying there. I have family there so I go there a lot. And knowing y’all, terms and condition to work there, how come in Aruba a manager and assistant manager which is Cisca ** the manager and Renwick ** can live together having a relationship while that doesn’t apply with your rules and regulations? Also, they have Jordiano **, a narcotic felon who was in jail for about two years, also working there. Aruba got fishy things going inside. Mirtha ** got more than 10 warnings and is still working. I thought after three warnings you should be gone. I hope this is the right place to put this. Otherwise, I’m going to keep putting this on blast. But one thing though, I love the store and products. My issue is what’s happening inside and it’s been going for years. Funny, the company never noticed. I know all this from inside worker and also it’s kind of noticeable.

I am a regular customer of Gucci, as I consider Gucci my favorite brand. I have purchased a wallet 2 years ago. Sadly, I had to send my wallet for repair at the Gucci Store in Abu Dhabi which was on the 2nd of Feb. I was told that the repair time will take approximately a month max as it will be sent to Italy. And if any delay is expected, they will inform me in advance. Until today, I have not heard back from Gucci although I have contacted Gucci Store many times requesting any update; but it was all in vain. Could somebody please do some action regarding this as it has been 6 months now since I sent my wallet to the Gucci Store?

I purchased a Gucci handbag about two years ago. I used for about six months of that time when the handle split cleanly from the bag. I sent my bag to the New Jersey repair address on August 14, 2012. As of today, December 7, 2012, almost sixteen weeks later, I haven't heard a word from Gucci. I have sent an email every month requesting an update of the repair and spent an hour and twenty-two minutes on hold in their customer service department without ever speaking to a human being. I will never, ever, ever purchase a Gucci product again. Besides the defective bag, the customer service (or lack thereof) is deplorable. How could a brand with so much name recognition risk their brand with such terrible customer service? It is truly beyond me. I honestly will be surprised if I ever see my bag again. I've never had an experience with any brand like this before.

On Saturday, November 17th, 2012, I bought a beautiful leather bag (product code 804596484) in February and spent 3,440 SGD, with the expectation that this bag would last me for years. One side of the strap broke and I went to the Gucci store at Paragon in Singapore where I requested that I would like this repaired as I have only had the bag for under 1 year. I told all my friends that this was a treat for me as part of my bonus and hard work over the past year. I bought 2 other products worth 790 SGD and 910 SGD. I explained to the assistant and the manager that I would like a replacement or Gucci to repair the strap. The repair would cost 100 SGD. They proceeded to advise me that only the zip and material are under warranty! The leather strap is not. I could pay for the repair; however, I expected that Gucci (who appreciates their customers) would do something to help the situation, i.e., waive the 100 SGD cost. I couldn't believe it. They would not budge. I will be escalating this to Gucci. However, reading the comments here, it sounds like I will not get far and I will try. Until this is resolved, I will not purchase any Gucci products ever.

I purchased a Gucci bag in March and the bag was damaged after 2 months even though it was supposed to be leather. I took it in to a Gucci store and showed them and they sent my bag for repair on 08/13/12. According to the Gucci store, I would get my bag back in 6-8 weeks. Now, 12 1/2 weeks later, I still have not received my bag. I have called Customer Service several times as well as the corporate office but they keep telling me the same thing over and over again, how my bag is still in repair and that they don't know when I am going to get my bag back. They are very rude and don't care. I am very disappointed in Gucci and their customer service.

I sent a Gucci purse at their repair place in NJ last August and until now I didn't hear anything from them. When I tried to call them, there's no answer. This is very aggravating. They have very bad customer service. I'm not surprised if they will be out of business one day.

My Gucci shoes needed a minor repair. I sent the shoes to their repair department. This was in May and it is now October and I still don't have my shoes. Whenever I call the customer service number, the phone just rings and no one answers. I finally got someone to answer the phone and was put on hold for over an hour.

I wouldn't even buy Gucci for $5 at a thrift store! My Gucci bag was not even a year old when it went on fire during a speech at a very important event! The bag had charms on it and I guess were sprayed with some kind of lacquer with no warning label! The bag actually caught fire from a candle that wasn't even near the bag but since the charms were really shiny, they must have been so flammable that within seconds, the charms went up in flames! The charms burned right up and I actually had to put the fire out with my hands since everyone was screaming and pointing and I was really nervous. My hands were so burnt and the hot charms burned a hole right through my bag.

I purchased the large Sukey bag from Gucci.com in March and by early May, the bag started to come apart by the piping on both sides. I called online customer service and was instructed to take the bag to the nearest store and they would send it out to the repair center and get back to me in 6 to 8 weeks. Keep in mind this timeframe was just to let me know the results of their review and did not include time to repair the bag. After 6 weeks, out of nowhere the bag just appeared at my house with a letter saying it couldn't be fixed and basically stated, "Have a nice life." I immediately called them and insisted on a new bag, but I was told the bag had to be sent to their warehouse for review before they could give me a new bag. What?

Gucci are very happy to sell but if any manufacturing problems arise, you can count on Gucci to not to follow through to warranty on their goods. They will send you out to the sea and back with nonsense talk and excuses. I'm never buying any Gucci products ever again. I want my money back for the faulty bag that I have bought and has already been replaced once. I only had it for two months and they are giving me the hardest time to return the bag! Gucci, you suck!

My granddaughter has a Gucci bracelet - green, snake skin. It did not wear well and now she won't wear it at all. The gold insignia has tarnished. I always liked my Gucci products but I agree, it looks tattered. Can you help Grandma please? You can respond through my email. The bracelet was a gift. Thank you.

I need help. I feel that I am being conned. I want to let everyone know what I've been through since August 2008. In August 2008, I purchased a fur coat for $16,970 from Gucci America, Inc. (Boston Gucci Store) using my Space Coast debit card. I received the product and returned the product the next day which is within the Gucci 10-day return policy. I provided the Gucci return policy my receipt and the return slip. I have been demanding my money since August 2008 when I left the country for school.

Just 5 days ago, I visited Myer in the fragrance department. Looking for a cologne for my partner as a Valentine's gift, I decided upon Gucci Guilty.

Years ago, I bought a watch in the NYC Gucci store while I was on a trip to deliver my 8 year old son to camp. I wore the watch for years and replaced the strap with either a Gucci strap or one readily available where I live. When my son was about 20 years old my Gucci watch began to have some repair problems that the local watchmaker couldn't deal with and I sent it back to the Gucci facility for repair.

My parents purchased a wallet from Gucci outlet as a gift for me on my birthday. It was given to me on November 6, 2011. Today is January 19, 2012, two months later, and the wallet is cracking all over. The color on the sides and the center totally rubbed off. It is very upsetting. I took the wallet back to the outlet to see if they could help me, since it is a designer name and it is a $220.00 wallet.

I called them today and demanded for a tracking number on my purse but they said the shipping department hasn't got back to them.

My boyfriend purchased a Gucci bag and wallet for me for Christmas spending over 800 dollars. The bag and matching wallet are both very stiff and I can’t get my fingers in the wallet. I went to return it or exchange it for something that I can use. The man at the counter was rude and he said that all sales are final. I told him that no one told my boyfriend about that or I'm sure he would have never purchased it. The employee did not even want to discuss this. He just turned and walked away like I was a piece of garbage.

I purchased a Gucci watch from a jewellery store in the Oshawa Shopping Center for over $700.00. In less than 2 weeks of wearing it, the band was all scratched like it was 10 years old. I do not work in a factory etc. and there was no need for these scratches in a short time. My receipt said exchange or store credit. So, I took the watch back. The owner said, "You must work on a computer. We will buff it but that’s it!" I requested a replacement or credit and she rudely said, "No! What am I going to do with a used, scratched Gucci?" These are the kind of stores Gucci likes selling their products. I never would have had this reaction from a Prada or LV store.

I have purchased several Gucci handbags from Italy and USA. This is the first time in my life that I have facing unacceptable experience in the high end upper class retail handbag in a 5-star hotel. This is the Thanksgiving vacation on Sunday November 27, 2011. I stay the Bellagio hotel Las Vegas and make some shopping for my self, friends, and family. After I make some purchase at Louis Vuitton Bellagio, Las Vegas and I went into Gucci because Gucci handbag is one of another brand that I love to purchase for my daily used.

I purchased boots from the Gucci store in Manhasset, New York and wore them to my flight going from New York to Miami. Both flights, departure and the return flight they had to scan my boots. I asked them what was going on. This never happened to me before. I almost missed my flight by 10 minutes. I bought a pair of boots that I can't wear outside of New York or I would need to leave my house 1 hour earlier to make my flights. What is going on? I am asking for my money back cause I really can't deal with those shoes and the problem that they are accompanied with.

I bought a pair of Gucci sunglasses for $320 in NYC last week. The Gucci salesperson never mentioned the return policy. The first time I went to wear them, I immediately found out that I can't slide them on the top of my head. The arms not only spread out away from my head but they also won't fit behind my ears. I took them to Gucci at Scottsdale Fashion square today to exchange them for another pair.

Approximately a year ago, I purchased a Gucci Rose Gold Horsebit Bracelet for $5,000.00. After wearing the bracelet for about three weeks, I began to notice severe damage to the finish of the bracelet. I went back to return the bracelet and asked for a replacement since this one was obviously defective. The Gucci representative told me that they had to get a supervisor. The supervisor came out and was very curt and abrupt with me. Without allowing me to say very much, she said, "You've worn this bracelet. We cannot take it back. The only thing I can do is give you a polishing cloth."

In October 2010, I purchased a purse from a Gucci store at the Fashion Walk Mall in San Diego, CA. I was so happy, it was my first Gucci purchase. I would only wear it on special occasions. I probably wore it twice before the embarrassing incident happened. I was in a party last February, proudly wearing my Gucci purse, when suddenly, it fell! The stitching in the buckle area apparently broke. I went to a Gucci store in Union Square, San Francisco, CA and they had it sent for repair. I waited for almost six weeks and the purse came back with green stitching--the original stitching is black. I returned it again to the same store and they had sent it back for another repair. I am still waiting for it. For the 11 months that I'm "owning" it, it's with the repair shop for almost four months. This is unacceptable.

I bought a Gucci bag in New York in April 2011, kept the sales receipt and packaging as I live in Singapore. After five months of ad hoc wear, only used the bag over weekends, the dye started to peel off and the lining had split.

After 4 day use, on the afternoon of 18 th May 2011 a Gold hardware of the zipper had fallen of, and I will be leaving on the very early flight to Bangkok on the next day. so I rush to the Gucci store that I bought this Bag but the store is closing down at the time. I was standing there try to talk to the SA and wait at the door until one of them open the door and talk to me.

I bought a lot of things in that store (some were intended as a gift) and I asked the sales clerk named Thomas (store manager) if I can return some of them for store credit if it won't fit. The answer was, "of course!" On the very next day, I came back wanting to return two items (out of 14) and he told me that he never agreed to a store credit! That liar denied a store credit, insisted on exchange only (so he won't lose commissions).

I have sent my shoes on 3-09-10 to Dubai Mall for repair (coloring) and they called me after one month that it was ready. I saw it and it is the same. Nothing is different and they told me "your shoes was cut and we repaired it". I told them it was not. After that, they told me "okay, we will send it again". I asked them, "so why did it take one month without doing any thing?". They really have the worst customer service. Don't buy anything from Gucci.

On August 3, 2010, I sent a small Gucci hobo bag to the Gucci repair center for a zipper tassel to be replaced. It had come off before, but this time Gucci said I had to send it out to get a new one. I’ve have received no calls in two weeks and two letters after that. I have sent 4 letters and made several calls to 800-234-8224 and now the service is always full. Now I’m wondering if I'll ever get my bag back! My next step will include the BBB. I can’t get answers. No one ever returned my calls or letters and now my bag is missing.

I bought a large Suki bag at a Gucci store in Copley MA.8/2/09 I payed $850 including tax, for of total $903.13. On 8/29/10 a bottle of water spilled in the bag. This caused the leather piping along the side to bleed all over the canvas. I attempted wiping and drying the bag, but it did not help. I contacted the store, and I was charged $20 to send the bag out to restoration, after which I was told would cost me an additional $150. I argued the color on the bag was not my doing, and I refuse to pay for something that was not my fault.

This is a follow-up to a complaint I made on July 31, 2010. I would like to provide a follow-up to my disagreement with Gucci. I think it is only fair to let you know that, after some debate, Gucci agreed to let me exchange the tarnished necklace for another item. Although I feel that they should have provided me with this option from the get-go, they did finally step up to the plate. I hope you see it fit to publish this follow-up.

I purchased one Gucci bag (HB Joy Boston) from London back in 2007. After a few uses, the silver colored skin on the handle started to peel off. Finally, when I returned to my home country in 2009, I visited one of the Gucci outlets in Bangkok (Gaysorn Plaza). I asked them to send my bag to the repair shop. I was shocked when I was told that the replacement of the handle will cost me THB 4,000 (USD 130) as I purchased the bag abroad. However, I decided to go ahead with the repair anyway as I have not had a choice if I still want to use the bag.

I am a huge lover of all Gucci products. I have several purses, wallets, and other trinkets that I cherish. I recently had a friend of mine pick up a silver necklace for me at the NYC store (we don't have a Gucci store in my city) while she was there for a weekend. It turned black after wearing it only a few times over a period of less than one month. I have pictures to prove how terrible the necklace looked.

My boyfriend and I went shopping in Gucci in the Wynn hotel in Macao. I bought a few items and also tried on a size 17 white gold thumb ring which I liked but didn’t end up buying. One week later it was my birthday and my boyfriend bought me a ring from Gucci, the same one which I had tried the week before. The lady in the shop said it was a size 16 but not to worry it could be changed if the size was wrong. When I opened the ring it was not a size 16, it was a size 10 so I took it back and said I wanted the size 17 which I had tried previously. She then went to imply that I was lying and that I had never tried a size 17 ring on and that they did not have them.

I purchased two pairs of Gucci sandals in Beverly Hills and wore them only a few times. The outside soles appear brand new but the inside liners began to fall apart. I sent them back to be repaired and was informed by a customer service manager that not all of their shoes are 100% leather. They told us, in fact, the inside liners were faux leather. They were only worn a few times and both pairs were worn out. In addition, Gucci sent me a bill for $240 for each pair to replace the lining. My shoes were returned un-repaired seven months after I sent it to the company.

A friend gave me a Gucci watch gift that has crystals in it. It was nice and pretty, but in about 4 months, the crystal on the dial (inside the time piece) fell off that disrupted the functioning of the watch as the crystal objects the movement of the minute and hour hand. I went and complained as I had the 2-year guarantee card with the watch, but the guys at the store refused to exchange it (whereas guarantee means they should). They rudely said they'd only repair it. Having no other choice, I let them. I got the watch back but in another 3-4 months, I faced the same exact problem even though I hardly used it. Guarantee card clearly states if there is a workmanship error, it'd be replaced but yet again, the store guys argued to repair it. Is this why we pay more and invest in a brand? I would never buy Gucci again. Terrible service and worst customer satisfaction.

I bought 2 similar Gucci belts from this store almost a year back and the polish of the buckle of both belts got damage of its own. I complained to the store people but they were of no help. Their attitude was totally different for handling the complaint. At the time of buying, they were very sweet and nice, but later, they totally changed. We don’t expect such attitude from such big brands. We buy these brands only because of their image and quality. It was really hurting and then what’s the use of buying such expensive brands. Please check into the matter and reply as soon as possible.

I sent my bag to get repaired at this shop. When it was finished, she called me to get my bag then told me to pay for service charge. So I asked her about guarantee because my aunt has just bought it for me around 10 months ago, then she required the bill from me. I told her, "You know what? No one gives you a gift with the bill because they don't need you to know the price of it (it's a common thing)." And my aunt also didn't keep a bill because she believed in this brand that would be of good quality and good service also.

Prior to shipping my vintage Gucci handbag in for repair (one of more than 20 that I have stored in an air-conditioned, heated, smoke-free home), I was told by the folks at Saks and the folks at Gucci that it was rare for a handbag lining to disintegrate and that repairs of this type had always been made at no charge other than a $20 handling fee.

I bought a belt from Gucci.com. They delivered on time, no problem; it did not fit. I returned it in the proper time frame with all the instructions followed and tracked the delivery, and it was delivered. I now cannot speak to a soul to determine where the merchandise is. All I wanted was to change size, but I have received no exchange and no refund and cannot talk to anyone to find out why. I have called and sent multiple emails to no affect. Now I wonder if they are truly Gucci. I did not know where else to turn so am writing to Consumeraffairs.com.

Almost a year ago, I contacted Gucci and let them know that a pair of shoes I bought were hurting my feet after wearing them one time. I was told by the manager and someone at the corporate office that I couldnt return or exchange and it didnt matter that they hurt my feet. Almost a year later I still cant really wear the shoes b/c they are blistering my toe next to my pinky toe.

I was shopping in the Westchester Mall about a month ago. I walked into Gucci and I fell in love with a leather handbag that fit my needs. It was $1880- defintely not cheap! I decided to order it and I placed an order with a sales girl, Amber, from the Westchester. She asked me for my cell number so she could follow up with me on that order of the bag.

While on one of my regular visits to Honolulu, I went to Gucci to look for a belt-bag on January 12, 2004. At Gucci, I approached a sales associate in hopes that she would point me to the right direction. However, after giving me a look that traveled from head to toe, she told me to look for someone else to help me. As I told the new sales associate, one who happened to be passing by exactly what I just told her co-worker: I'm looking for a Gucci belt-bag, I quickly glanced at the direction where the last sales associate now stood.

On July 12th, 2002, My friend Elizabeth and I were walking the caesar forum in Las Vegas, NV, when we decided to stop in the Gucci store to look for a hat we've been searching for for a while. As I entered the store, wearing flip flops, I had stepped on a toothpick that was embedded into their floor somehow. The toothpick entered my right heel and stung pretty bad.

this is a very expensive watch, and I don't feel I should have to pay to have it repaired, especially since I paid so much for it. My wife's gucci sat 1 year without replacing the battery with no problems. I want it repaired.