Gucci Reviews

Unfortunately I have to say goodbye to this brand after many poor experiences with customer service. My money will be spent elsewhere. Hopefully I have better luck with Fendi. I love their items and have no allegiance to Gucci anymore after my last experience. Sad!

What a nightmare trying to return a hat that didn’t fit and get the right size. First I dealt with Wayne at **. Horrible wait time so I called his boss Jairo ** at **. Again the run around and more waiting and lies.

I spent $865 to buy Gucci shoes and I had the worst experience from customer service. The front of the shoes wrinkled after 6 months then I contacted customer service and I sent back for a repair and the big problem start. They sent back untouched the same way I sent it and the answer is not much we can do and zero chance to replace. I will never buy a Gucci products ever

I took my barely used wallet to this location in the early part of November for a repair. The clasp to my wallet kept coming undone (I rarely use this wallet). I was treated very well by the associate. I was informed of the process and agreed. I was sent an email and told I would be updated on the progress. I NEVER received an update. It was like pulling teeth to reach someone.

We purchased Gucci sunglasses for over $650. After a few months they fell apart due to poor quality in the manufacture, without any misuse or damage. We returned them to the Gucci retail store in Bal Harbor Mall in Florida. We were later quoted $75 to repair them. Compalints were stonewalled, saying there is nothing they can do.

The brand in the United States, the staff and in particular the store in Chicago is complete garbage. They make false promises, lie, try to placate you without solving issues, don't return money on time, don't deliver the goods and spend gas/money/time of customers who are frustrated. They also don't pick up their phone!

Warning. Buyer. Beware!!! Extremely disappointed. I cannot believe a brand such as Gucci would not back their melting perfume GLASS container. I will never use this brand for ANYTHING in the future!!

February 2024, I went to the Gucci flagship store on 5th Ave, in NYC and Gucci's lack of willingness, coupled with the lack of ability to fix the claps on the Gucci Red Crystal Marmont Brooch that was gifted to me was highly disappointing. I had no issue with paying whatever the repair cost would be. However, to add insult to injury customer service informed me that they could not repair the brooch and suggested I purchase a new (replacement) brooch for $500. I am outraged that Gucci did not stand for the brand quality or service that I thought was the corner stone of Gucci. Fortunately, my personal Jewler was able to fix the issue with the clasp and now I am confident in wearing my brooch without the risk of losing it. I will never again purchase Gucci or endorse it!

I was sent a ripped pair of tights from Gucci. I did not notice till a couple months later when I went to actually wear the tights and saw there was a massive whole in them. I was told that they could do nothing about it. I wasted $300 on tights that I never got to wear, cannot be fixed and that came to me with a rip. Honestly horrible customer service and you are better spending your money anywhere else; where the products don’t come to you already destroyed. Wish I could rate this zero stars. I will not be purchasing from Gucci again.

Good service by staff until you get ready to pay. We waited longer in line to pay than we spent shopping in the store. Completely understaffed and disorganized. For a “high-end” store, they are allowing their customers to leave frustrated and disgruntled. Get good, Gucci.

This is an honest-to-goodness "what do I do" post. I am stuck. Having the name "Karen" makes it almost impossible for me to complain about customer service. Here is my story. I spent entirely too much money purchasing a shirt from Gucci for Christmas (feel free to judge me, I deserve it). The shirt arrived and it was damaged. When I contacted customer service they told me it was "distressed" so it was supposed to look like that. I returned it because it was not distressed, it was damaged. I never wore it, I hardly took it out of the box.

Do not buy online or have employees order online for you from Gucci if you are not sure that you will return it. The Gucci client services is worst ever. They hold your more than 4000 dollars for 45 days without any reason. No one know how the return process for online return is. They will not refund you your money in Store. And when you call client services no one answers. There is a big disconnect between client services and on floor employees. No one picks up. No one replies to your email. Very very bad service in accordance to the money they charge for their products.

I bought $1000 belt and the rhinestones fell out. I had my receipt and it was from Saks Fifth Avenue. The first problem was they didn’t want to fix it because I bought it at Saks even though it’s an authorized dealer. The next problem was that they told me they would just refund me $600 because that’s what it was at the outlet now, I asked them to just send another one or to fix the belt I had. After three weeks they decided to fix the belt. I waited all day for my delivery and then I got a text message that said my delivery was there and I signed for it. No one ever knocked on my door, and the delivery was not there so they issued me a gift card the closest store from my house's hours away which I told them that was the reason I wasn’t bringing it to the store to get it fixed.

Do not buy GUCCI brand! They are very outrageously price and THEY WON’T GIVE YOUR MONEY BACK IF YOU ARE UNHAPPY OF THE PRODUCTS! Even if the product is UNCOMFORTABLE AND DOES NOT FIT RIGHT! They are very unkind who just want to suck your money. I bought their shoes. I found out that is very uncomfortable and wanted to exchange it. Shawn, their customer service guy stated I CANNOT EXCHANGE IT BECAUSE I HAD TO TRY IT ON TO SEE IF IT IS COMFORTABLE! STAY AWAY FROM EXPENSIVE BRAND GUCCI THAT IS WORTHLESS! Their return and exchange policy SUCKS! They just want to suck your money.

I love Gucci and have multiple Gucci items that I have bought in person. However, I purchased a wallet from them a little over 2 years ago and the snap button that keeps it closed has broke. I called the customer relations number looking to get information for a repair and spoke to a lady who was far from helpful. Not only did she sound miserable, she didn't have the answers to my questions and it was clear she wanted to quickly hang up the phone. Everything she answered with was an "I don't know". Well then what do you know? I ended the call and called back hoping to get another representative. I did.

Sent an item in for repair. They gave me a different colour back without telling me or giving me an option. The store manager takes forever to get back to you if they do at all. Horrible customer service for the $ people spend.

I was gifted a Diana for my 70 birthday; a surprise. Recently we had a break-in. And my handbags were stolen. So my goddaughter flew to Memphis, from Miami to help me celebrate, and deliver the Diana. I carried the handbag once to dinner the next evening, and once to church. A total of two times. I noticed after the second time there was some discoloration on the smaller straps. I contacted customer care via the 800# and was advised they would have someone call me from the nearest store. But I had to call three times before someone texted me about the handbag.

I received a gift card that cannot be redeemed online. Only in person in the store. The closest flagship store is 6 hours away. I was told I need to drive to the store to redeem a $250 gift card. With the price of gas and 12 hours of driving that is very useless! If you have gift cards be aware!!!

Terrible. Was promised warranty from manufacture defects at point of sale, but ask anyone who has tried to contact customer service for them to honor the warranty on a item worn twice, you'll see a trend. Lies! Last month sent pics for repair due to cheap brass color oxidized the double g emblem on both shows and belt worn twice and stored appropriately, was told 2-3 weeks to review pic and receive shipping label. 3 weeks passed. Asked to speak with manager, was told "it's only been 3 weeks" and I should wait longer. Even though the agent Fiorella text and emailed me the 2-3 week time frame. Why tell me a time frame and belittle me like I'm Bothering you when I waited the full time frame?

Speaking from experience, Gucci is quick to take you online order and spend hundreds or thousands but when something breaks or need to see about repair, GOOD LUcK. It says to give them a week or at most 2 to get back in touch with after they had a “chance to look at review pics”. How long does it take to look at some pics and tell me my glasses either need to be sent in for repair or they would replace them. Please see the dates below and just wonder how this company makes a it with this kind of customer service, or are people who shop Gucci just to wealthy to care.? I am not wealthy and suspect many are not but like things nice occasionally. I won’t make the mistake again.

I have bought several Gucci bags and received good service, but during a recent purchase, Vanessa of the Bloor Street store in Toronto was extremely patient and understanding when I had to exchange an item. Kudos to such a valuable employee. Thank you Vanessa.

Ordered a purse and wallet online for a BD gift for my wife. 6 days later still no shipping notification. Called CS. Was told order was cancelled with no explanation. Rep was very robotic and smug. I asked if I place the order on the phone could they expedite it or do something for the inconvenience. NO he said. Asked to speak to manager. After a very long hold time the manger came on the line. She said, "Sure. We can expedite shipping an extra $25." So this company cancels my order with no notification then wants to charge me an additional $25 to make it right. On top of their already outrageous prices. I have received better service from Walmart. Never expected such pretentious, rude treatment form a high end company like Gucci. Will never buy from them again and if my wife wasn't so in love with the purse I wouldn't have bought from them now.

These things fit phenomenally, they look nice, the leather feels good. They came in care silk bags in a box. 2 stars for style and comfort. They were so expensive. I barely wore them maybe 5 times. These things are very delicate and very flimsy. If you spill a drop of water or a drop of coffee on them it shows. The bottom of the shoe looks like I've been trekking across the city for a year to go to my corporate job in a high tower. No I was just wearing them about the house once every six months. And despite basically no use and being kept in their box in their care bags I already see a tiny bit of stitching that has partially frayed. Based on the fact they were like $800 and I can't really wear them more than twice a year I wouldn't ever buy authentic Gucci again.

Ordered in December for delivery date of January 4th. By mid-Jan, there was no update to the order so emailed the customer service mailbox. They had no idea when it would ship, told me to wait a week. After the week, emailed again, and had the same response. Seeing as this bag is available for purchase online and is in stock on the website, I thought something must be wrong. Called the customer service line, the lady also had no idea what was happening with the order but said I could cancel and try going in-store where there was stock. I live out of state and since this is a gift this wasn’t possible. Hung up and placed an order on Farfetch since I didn’t want to play phone/email tag all week again.

So I wanted this Gucci belt, and got it for Christmas. Unwrapped it - it was the wrong size, came with an envelope containing a personalized message from a different buyer to someone else, and it also had a stain that looked like ink. Emailed re return, so far got no reply. Trying to reach them via phone and calls won’t go through. Reading reviews on this website and realizing that I might have to fight to get our money back… and that’s a lot of money to pay for this many screwups. Won’t buy from them again, won’t recommend them either.

I ordered a $500 belt for my Fiancée for Christmas in the time allotted to arrive for Christmas based on their info. It is now January 3rd and after calling over 3x to speak with customer service and them telling me they will have to research this and call me back with answers I just get an email with a refund. Refund? That is not what I needed, I need the belt I ordered in the correct amount of time to get here before Christmas. I then call back and ask why did they just refund me? No one could answer me, just said there was an issue with my order so I got a refund.

Received a damaged belt. I didn't even realize it was damaged as I ordered the wrong belt! I wanted a pale gold clasp to go with my Gucci handbag and I received a silver clasp belt, the damage on the belt you need a magnifying glass to see it so didnt even realize it was faulty when I sent it back. I sent it back and ordered the correct belt. The incorrect belt could not have been damaged by me as I simply opened the box, saw it was wrong and colour and sent it back. Refund was denied. Terrible service given. This is suppose to be a premium brand. I'm a good customer of the brand and will now no longer be buying from them as a result of this experience. They are basically making accept a faulty product as a result of their manufacture and are blaming me for its fault. Shame on you Gucci.

Needless to say, my family and I have been customers of the esteemed brand for years and have never faced such damage, especially to a leather good item. Noticeably, this is not a damage inflicted by a customer but a natural one done due to perhaps terrible quality and make of the shoes themselves. How can genuine leather goods tear themselves apart? Leather items especially from Gucci, LVMH & Hermes Houses are made to last a lifetime. I am not sure how to feel about this as this has more or less made me question the entirety of the Gucci name?

I got a pair of Gucci Ace Embroidered Sneaker the ones with the snake as a gift from my godmother. Only wore them once, literally they still have the sticker on the sides for the size. They were worn just once for a house event dinner and after that, the left foot sneaker red python leather part in the back was peeled. I took them to the store and they kept them for over a week and called and left a voicemail saying “that is not a known issue and that they can’t do anything”. I was very disappointed and called them and spoke to Audrey who was the same person that left the voicemail and she said the same thing. I told her that is unacceptable because they were only worn once and I would expect a better quality. She said she would talk to her manager and she called back and said the same exact thing.

I bought a pair of slides and one of them melted in the sun. It was 115 degrees and they not only will replace them it was only one shoe. They are too cheap and greedy to value their customers. I will never make a purchase with them again. I should of known not to buy anything. They have such a bad Reputation for not taking any returns.