Gucci Reviews

I bought a pair of slides and one of them melted in the sun. It was 115 degrees and they not only will replace them it was only one shoe. They are too cheap and greedy to value their customers. I will never make a purchase with them again. I should of known not to buy anything. They have such a bad Reputation for not taking any returns.

Now the truth about Gucci..I purchased a hat, which had a faded misprinted serial number. Not what you'd expect, from a so called luxury brand. I Returned the item. And over 3 weeks on, still have no Refund, And They're slow to respond to E mails. The truth is, Gucci products are no better quality than Nike or Adidas, But the expense of their products, creates the luxury illusion.. Gucci has a very poor rating on Review sites..I'm not happy, my experience with this Company, has been a disaster.

My sister and I visited the Gucci outlet located at 22705 Clarksburg Road Space #330, Clarksburg, MD 20871 on Saturday August 29, 2020. I was shopping for a handbag for my birthday. And this was my first time visiting the outlet. My salesman was named ** and he seemed friendly. However, after I choose a handbag. I realized that I needed to transfer more money into my personal account. So I had to contact my husband at work. I told ** and he told me that it was fine and to take my time. So I sat on the bench and I texted my husband and waited for a response. I noticed ** was starring at me which was weird. Then he came over to ask if I was ok and I said that I was fine. He proceeded to do this 3 more times until I felt totally uncomfortable.

I bought a Pearl collar, spent $1200 and after 2 months it was yellow some pearls. Took to the store and after 4 months they return me the same collar with the same problem, and that's it....at least they should exchanged for a new one.

I have purchased a few items from Gucci, track pants, shoes, and before the end of last year I purchased a pair of black GG tights in Medium. They fit perfectly and quite roomy (I'm 5ft5). I then purchased the beige interlocking G tights in Medium because I liked the black so much. I took them out of the plastic sleeve but didn't try them on as I assumed they'd fit, after all they're the same size, right? Wrong. In comparison these were so much smaller. I tried to get an exchange but I was told they do not refund/exchange tights if they have been taken out of their plastic sleeve! Nowhere on their website does this say that. And how can a customer know they've ordered the right size without trying them on? And how can their sizing be so inconsistent? Despite several emails and photos they are unwilling to exchange for a larger size.

I purchased a wallet. I Returned back the package as it is damaged and expecting a refund. I did wait more than 20 days. Now GUCCI customer service are saying, "We are rejecting your refund and sending back your package as it is damaged" which doesn't make any sense.

Although I paid $400 for a belt, the quality and superior craftsmanship will last for many years. I wear the belt and other fine products to special occasions. Also these items make the best gifts for the special occasions.

I love all my Gucci dress shoes, belts, backpacks etc. They are all made well and comfortable. All of the Gucci shoes I’ve ever purchased over the past 30 years I still have and wear. The clothing is comfortable and very stylish. I will always wear Gucci.

My daughter bought a bag for her sister's 40th on the 14th November 19. At the 40th party, my younger daughter had the same bag from her husband, we took the bag back to Gucci at House of Fraser yesterday 1st December 19. A young chap took it away to ask his manager for a credit note, he was gone about twenty minutes, he came back and said they could not take the bag back as it had been used and there was glitter and a hair inside, my daughter was disgusted, it had not been opened, when we got home the bag was not in the original box, the box was torn, so I went back to the store, saying this was totally wrong.

This brand is really nice and usually if it's clothes they have a perfect it's for a woman or man. If it's leather like jackets belts or bags they really are great and pretty too. Shoes are also nice. I own a wallet and a bag and I cherish it. It will last me a lifetime. They are nice enough to wear casual or even to go out dressed up.

Since my first Gucci leather goods purchase back in 1996, I have always considered them to be a label that provides the utmost in quality products. Recently I purchased their horse bit loafers and matching leather belt at their Las Vegas location within the Bellagio, and found that the quality of the leather on both items was both supple and refined. The break-in period on the shoes took only one evening, feeling by the end of the night like they were custom made just for me. I cannot recommend Gucci highly enough, and encourage those who may feel the price is too high for their budget to start with a small leather good and go from there. You will find not only that the quality of the leather far surpasses other leather goods of similar status, but that the style and attention to detail will most certainly bring delight for years to come.

I purchased a Gucci belt online using PayPal. When I received it, it was too big. I tried it on, too big. Repackaged it and sent it back the next day. It was received by Gucci Nov 5. I waited 2 weeks to call and ask about the status. I was told to wait a few more days. I sent emails, no response. Called again a week later, spoke with a Daniel, who told me he would open an investigation and gave me his personal work number. Never heard anything back from him. No one could give me an answer. Until today, Nov 25.

I have bought a bag online, and then when it arrived, I didn’t like it, so decided to return it, first of all, the quality of bag was zero, in my opinion, everyone can buy better product for less from other brand stores, like Tory Burch or Michael Kors. Anyways, they didn’t send me any email about receiving the returned bag, or other confirmation email to confirm anything; after that, I contacted them to see what’s going on, and they said, "We can’t accept the return 'cause it’s damaged;" which was a lie, I didn’t use it even for once. Shame on them, I won’t support or buy anything from this brand anymore. It’s a scam, they wanna grab people money and then leave them with a low quality items.

On their return and refund policy, you can do it within 30 days. I bought a wallet as a gift in the morning. At lunch the person I gave it to had the exact wallet given to her by someone else. So I went back in the evening to request a refund and I was told they only give store credit and only exchange. For paying such a price and not being able to stand behind their product is acceptable. The wallet was not even used. This was my first time to buy Gucci product and never again. I will always be a loyalist for Louis Vuitton because they stand behind their product. Ditch Gucci, I will never ever spend a dime.

I bought a Gucci Sukey bag in 2015. Within the first few months, it began to fray and part of the piping popped through from inside. When I returned it to the store, they sent it off to Italy. The girl in the store told me they would probably fix it as she could see it was not due to ‘old age’ as the rest of the bag was in good condition. I received an email a few weeks later to say they would repair the piping free of charge but I would have to pay for the frayed material to be repaired/replaced. They could either put a patch of material over the frayed area (which I definitely did not want) or they could replace the whole material section which was going to cost me more than I paid for the bag itself! When I asked why the piping would be repaired free of charge, they told me it was because it was faulty, but surely if it was faulty it means the whole product is faulty. They were not sympathetic or understanding at all.

I recently ordered a two sided Gucci belt for my boyfriend's birthday. I was planning to give him his present in Cabo. Not only Gucci sent me the wrong item, but their Manager at the customer Service department was really really rude to me after he found out what has happened. No matter how many times I tried to stress that I needed the belt on an exact date 'cause I am leaving for a trip he did not get it, and kept repeating that he had other customers on the other lines that he needed to take care of and all he could do is to give me expedited shipping that still did not guarantee I would receive my item on time.

Alright so I recently ordered an engraved Cuban link bracelet from Gucci's official online store and they completely messed up my order the first time. FedEx got the package to me in time with 2nd Day Air, but instead of a bracelet, I got a cheap sterling silver ring - not what I ordered. At first I was only a little bit disappointed; I mean ** happens, mistakes can sometimes happen (although you'd think when you're paying over $400 bucks for t-shirts, and whatnot, you wouldn't run into errors like this...) Anyways, got a hold of customer service, sent the ring back, the process went smoothly and the service rep kept me updated.

The Gucci sandals with the open toe... are so hurtful. They cost $600 and they don’t even fit well. What a waste of money and time. I would think that Gucci products would be wonderful. It’s not so wonderful and overpriced. I’m not happy with my sandals and now I’m forced to wear them.

I brought an iPhone 7 Plus Case that cost me well over $200 and less than six months of purchase it stretched so much that it does not fit the phone anymore. BEWARE OF GUCCI iPhone CASES. There are not made well, you are paying for the large letters to sell to sell the case for the company. If someone would like it and go buy it Basically you are advertising their merchandise. Gucci does not stand behind the cases and how they don't hold up. They are made very poorly. Never buy a iPhone case just cause it has Gucci name on it, you will be disappointed in the long run. They are not worth the money you spend on it. You can spend much less and the quality is ten times better if you buy thru APPLE and they stand behind all their products fully.

I have probably purchased a minimum of $10,000 in shoes from the Gucci store in King of Prussia mall. I have about 4 of the same loafers in different colors and a new pair I bought after 2 wears developed a permanent crease in one of them. The crease pushes into your toe and you can't wear them. Brought back to the store and they said they would send them out for repair or a new pair. After a few weeks got an email to come pick them up and they would do nothing. After I told them they had only been worn twice and the other pairs were fine (and I have purchased everything from this store), they basically said, "Too bad. Come get the shoes."

My husband purchased the flora butterfly ring less than two months ago for an anniversary present. I loved it and wore it for a week when one of the diamond butterfly wings fell off. We brought the ring back to the NYC flagship store on 5th Avenue and were very disappointed that instead of replacing the ring they are sending it out to the repair department in New Jersey to be assessed. This ring was clearly defective and now we have to wait to hear from them. This is not good customer service and Gucci obviously does not stand behind their jewelry products. We are very disappointed and do not recommend purchasing their jewelry. Buyer beware!!

I purchased a belt a little over a year ago. I found that the belt was becoming very scuffed with the coloring coming off even though I was very careful with the item and always stored it in the bag. I returned to the store to repair and was told very rudely that it was my fault and the belt would cost $150.00 to fix. 2 months later, no sign of the belt and the staff don't care. Apparently waiting on a buckle to come over from Italy. My Kmart belt I purchased 10 years ago is in a better state than this 650.00 belt. I will NEVER buy anything from this company again.

I purchased a belt for my daughter as a Christmas present. It was delivered November 26--just a few days after I purchased it online. I used the Gucci "size chart" when ordering the belt, since Gucci sizes their belts using metric measurements. When Christmas day came, my daughter loved the belt but it was the wrong size. I called Gucci a couple of days after Christmas and was told that I could NOT RETURN the belt because it was past their ironclad 30-day return policy.

I received a Gucci belt for Christmas in the 80 size and I need the 95. The person who ordered it for me got it in October due to Gucci's lack of inventory. Called to exchange and the lady basically said tough and you have to buy another 450 dollar belt and gift the one you have to someone else because we will not exchange or refund you. ABSOLUTELY RIDICULOUS. They have no holiday return policy. Keep in mind this belt is still in its foam cover and box. Don't purchase anything from Gucci online. Plus the hold song is absolutely MIND NUMBING.

I called the store and asked for the manager’s name and contact information and the person/operator said they do not provide this information. I told them I had to send an email to the manager to explain a situation that happened at the store but instead they asked me for my information and said someone will call me back. I emailed the corporate office in Italy to tell them about the insulting and discriminating act done to my mother-in-law when she purchased a bag last week at the NYC 725 Fifth Ave flagship store.

I ask a friend to buy me a small red Gucci Dionysus from Airport Heathrow T3 on 26-8-2018 at 19:07:26 with Salesperson (** Amani). Within 14 days (1 days used), now 10-9-2018 I send in the bag for repairing in Thailand. The metal closure of the opening is super hard to close and there is a scratching sound when I press on the opening button. So embarrassing to use with people around and ashame of the quality. I need a huge force to bang on the bag to close it which is not preferable to do with expensive bag. Now is waiting for the answer of the repairing center in Europe. Hope they have a reasonable solution for me.

I purchased the shoes on February 24, 2018, and about 1 month ago, the back-top part (red and blue scales) started to peel. They started to peel and I had them for less than six months. I went to the store and they sent it to a specialist but they said they could not do anything about it. These were about $620 including tax, and for them to start peeling when I used them less than ten times and took really good care of them makes them not worth it. When I went to see what they could do about the peeling, they told me that that part of the shoe is super delicate. If I knew they were this delicate, I wouldn't have purchased them. These are expensive shoes and for them to peel so easily makes them not worth it.

I purchased a Gucci belt from Gucci online. When I fastened the belt the end of the belt would not fit under the metal to stow it away. I was completely confused! And thought to myself I’m doing something wrong. I sat the belt aside and I forgot about it. I noticed a friend with the same belt and asked if she had any problems with the belt, she did not. I went to Gucci store, they wrote it up and said they would get back to me. They did with about $130 price to fix. I have several items from Gucci but I’m very hesitant to spend another dime there. Sad to say but Walmart has a better policy! SHAME ON GUCCI! I will try to fix the belt myself with a hammer and a vise! SMH.

Disappointed of the product, I’ve given proper care to my bag and within a short 3 years+. There is a product malfunction. No alternative given. And I was seldom use for it. It has made me considered once again if I will repurchase your product in the future.

I bought a pair of espadrilles on the 7th March. Worn them once on holiday in a hotel. When putting them away and inspecting them I notice 7 things wrong with them. Took them back within 28 days. I did not look before wearing as the price of £355 I thought no need. Taking them back to the Gucci shop in Glasgow I was met with, "They are a raw finish." Funny does not say that on website!!

I purchased a belt from the Gucci store last summer for $350. I put it away for the winter, when I took it out a few weeks ago, the belt was warped. I called Gucci and they informed me that I can send it their repair shop which I did. They sent it back worse than before stating that the belt was unrepairable.

I bought a pair of shoes of almost 1500 US. They order them from the store to be delivered into my house. Almost a month passed! And they didn't arrived. When I call to check. No one answer. I call to customer service and they could not do anything because the Gucci store had to help me. I called for days and never answer. When I finally talked to them they told me sorry whatever and that they were resending the shoes which never arrived again. Againnn I keep on calling and same story. No one answer. After almost more than a month of buying I got to speak with a manager who told me I had to wait. They had a mistake and then they call me back. I had to wait more! So I got pissed and finally she sent me the shoes again. And I got them. But horrible time, they were expensive and they treat you as nothing matter. I had to pursuit them instead of them trying to give me a good customer service.

Placed an order for a ring on 27th Dec 17, nothing arrived. Complained to customer services several times, no one replied. Rang customer services, the number cut off. Complained of Facebook, and they marked me as spam. No customer services. Avoid this ** organization. Today is 11th Feb 18.

After buying a new pair of Gucci Ace Tiger leather sneakers at the Gucci store in Geneva, Switzerland within 5 days (my son wore them twice by the way) the red and green snake skin broke off the back of both of the shoes simply by the fact that the jeans sat on them. Gucci staff assured me this was absolutely normal (that they looked like crap Chinese rip-off's within a week) and that this style was indeed more sensitive than the other styles. They also suggested that it was simply his fault. After I insisted that he did not chew on them and that they investigate further, they agreed to send the shoes to Italy. 3 weeks later the verdict: It's normal wear and tear (I had no further comment to that).

I bought a belt from the Gucci online website in August and the belt came fast although it didn't fit and I decided I wanted a refund not an exchange. On the invoice I clearly stated refund yet another belt came! I then took it into the Gucci store in November and they said they could return it on my behalf and would take up to 3 weeks. It is now the end of January and I still haven't received my money back after trying to phone plenty of times with no answer, no replies to my email. I went into the store again and they said they will try speed up the process but still no money received!

I've ordered an eyewear on Gucci.com and I had payment by wire transfer to Gucci bank account. And it doesn't send my eyewear. I tried to call but nobody answer me, on that telephone number that they show on their website. I've send several emails but with no reply... For 3 weeks. My money were charged from my account, but I have nothing. Not even an email... So bad customer services, GUCCI. I don't know what to do to get my money back or my eyewear. I don't know where to talk.

Purse color of choice was not on display. They took it out from inside. I liked the color so I purchased the purse thinking that I bought a real or original Gucci purse because I'm in a Gucci store. When I checked the purse no Gucci brand inside and it doesn't even have anything in the purse that tells me it's a Gucci. So I'm not sure if I purchased an original Gucci. I'm planning to return it but they said no return only exchange. I'm not comfortable exchanging the product for anything else because I don't think they are selling original Gucci. I am demanding for a refund but they wouldn't let me do it. I'm writing this review to seek assistance from the consumer affair to get a refund. Your assistance will be greatly appreciated.

I purchase the sneakers from 5th Ave Flagship Store and was given the wrong size. I didn't know until I got home so I called the store back to let them know that I was given the wrong size. So the right size was put on hold for me and we agreed that I would come the next morning to pick it up so when I came the next morning to pick up my sneakers they told me they couldn't find it so then the associate checked the system and he saw that another associate sold my sneakers that were on hold so I spoke to a manager. They tried to get me to buy the shoes online knowing I was going on vacation the next week. They told me it would get to me in time. I said no I want them to get it from another store and I'll pick it up, they put the order in to another store to have them ship it and they said they would contact me, nobody contacted me within 4 days so I called the store.

Has anyone had any issues with the Gucci Ace sneaker with the Ayers foxing snakeskin at the heel area peeling away? My son is on his second pair. The first pair Gucci replaced as they say on a "GOODWILL" gesture as the shoes had only been worn for a few hours and this happened. The second pair had only again been worn for a few hours on a flight from Glasgow to Italy. My son had a pair of shorts on to travel so the shoes did not come into contact with jeans or trousers! Gucci sent the shoes for inspection and are saying they won't exchange the shoes as the material has been accidentally scratched and the material being fragile leather! They have told me that the material will curl up and isn't durable to heat or flex!! Both of which will happen with shoes worn on feet! I think the material isn't fit for purpose but Gucci say different. Has anyone had problems with this snakeskin like finish on these sneakers? Cheers.

I've ordered a pair of slippers on Gucci.com with half size bigger than my regular size, as they recommend on their website, but when I received them I realized that I'll need a size bigger, not a half one. So I've returned my package to exchange the size. After 2 weeks, I didn't receive any notification from them, about that they received the package, even if it was successfully delivered as the UPS confirmed, something... A sign. I tried to call but nobody answer me, on that telephone number that they show on their website, I've send several emails but with no reply... For 2 weeks. My money were charged from my credit card, but I have nothing. Not even an email... So bad customer services, GUCCI. I don't know what to do to get my money back or my slippers with the right size. I don't know where to talk.