Fred Meyer Jewelers Reviews

Where do I begin. First off I am beyond mad I have to continue to deal with this god awful place. On the 28th I took my engagement ring in to be sized and sent off which was all fine and good except it was promised on the 10th which alas that lands on a Sunday. So I go and double check to see maybe it came Saturday since I know it won't be here Sunday because stuff doesn't get sent on Sundays. The lady I had to deal with kept saying over and over again "not until the tenth". It's promised tomorrow. She was very very rude, scoffed and frantically walking around so I asked "can you please check". She goes in the back 5 seconds, comes back out and says "nope not here" and again "it's promised on the 10th".

12/3 my fiance and I went to the Fred Meyer Jewelers to look at wedding sets. He had purchased my engagement ring there and we were planning to buy our wedding rings also. We had cash on hand. The long dark haired lady who was working made eye contact with me three times without acknowledging my presence, no hello, no "we'll be right with you", nothing. I made it clear to her we were leaving and the reason why was because she hadn't acknowledged us. At that point she could have offered to help us but she did not.

The man working the watch counter was very rude. He was not polite and very unhelpful. I would never recommend anybody going to that location to have any work done on their watch. When somebody is coming to a store to spend money you would think they would be treated in a nice manner.

Took my 14 karat gold rope to be repaired on 8th 22 2015. It has been broken at the class and I was going to get it repaired. Upon picking up my chain I notice that the jeweler have replaced my goal with rose gold at the classes, a chain with a 10 karat gold rope and it was broken in the center. The manager try to give me the chain but I knew it wasn't mine. I took it home and examine it with my husband and call back to the store to speak to the manager.

Recently, I had a battery for my watch replaced at this store. Later I noticed that the back cover had not been turned as far as its previous location, alerting me to a possible water leakage problem of the waterproof watch. Today I returned, also to get a new watch band, asking that the back cover be tightened. Well, the job was bungled. At least eight noticeable scratches were placed onto the case surrounding the back cover. This job should have been done with a suction cup to turn the cover. Instead it was done evidently with a sharp tool. So, if you want your gold watch serviced with a pipe wrench, then go to Fred Meyer. Better, take it to someone who at least knows how to handle a wrench, a plumber.

I purchased a cross necklace for my boyfriend at the Washington square mall location. I told the guy my boyfriend was in construction and I needed something strong and sturdy. He helped me choose what he said was "the strongest" chain they had and the cross I chose had several pieces to the construction of it. Two weeks after spending $130 on said necklace the cross began coming apart and the chain broke. I took it back to the same sales person and he replaced the necklace. My boyfriend stopped wearing while at work to try and protect it but there now was a problem with the metal rings that attached the cross and its dog tag, that I had gotten engraved.

I purchased a watch and was told there is a 30 day return time with no questions asked. When I went to return it the very next day, they told me since it was sized I cannot return it because it could be damaged. Even though they sized it, they can't return it. The place is a joke and unless you can get a watch without sizing it, I would NOT recommend this company to anyone I have ever talked to. Corporate must think it is funny not doing anything about the problems they always have because I read a new review every day. (DON'T GO TO THE CANBY, OR FRED MEYER.) They are just rude.

Please avoid FRED MEYER JEWELERS unless you want to encounter problems later on!! I bought a ring for my fiancee but because of financial problems, I couldn't afford to keep it. I went to the store to return it and the very rude employee told me I couldn't return it because it was more than $50. Excuse me??? So how do I get my money back??? Well you can return the item, but the store mails the refund to you, which takes at least TWO WEEKS!!! This is the most B.S store policy I've ever heard of! I will never go to this jewelry company ever again!!!

I went to the Fred Meyer Jewelers on Old Steese in Fairbanks, AK to buy my boyfriend a promise ring, knowing I didn't need a warranty because he wasn't going to wear it forever. He found one he liked and the sales associate had to get his ring measurement to order the right size because, of course, we didn't expect the ring on display to fit. I figured this was the norm and that getting the right size would be included in the price.

We bought an 1100.00 bridal set on their website. When it came, the size was incorrect and there was a small stone on the side of the engagement ring missing. I took it back into the Fred Meyer store in southridge mall in WI, and ** the manager is who I dealt with. I had receipt in hand, and she could not have rushed me out faster. She said "oh, yeah, I will just go ahead and exchange this for a brand new ring, same ring model, right size, all the stones intact." Took my number and told me she'd call me tomorrow to tell me where it would be shipped (either the store or my house). Next day, no call. I ended up calling them only to be told they now could not find the transaction record for the purchase, and they would have to "dig a little deeper". Mind you, I HAVE the receipt, with the number RIGHT ON IT.

I bought a ring a couple months back and couldn't make up my mind on the one of two I liked. The girl behind the counter stated that I could bring it back within 90 days for an exchange, so I took my ring back and went to exchange and all was going fine till she said she would have to get help from the manager on how to ring it up cause she couldn't figure it out. When the manager took over she said "you're going to have to find something more to add to this". I said "I'm just exchanging this ring for another", and she said "if you bought a 700 dollar ring you can't exchange it for a 675 dollar ring." That you would have to find something else to add with it to reach the 700 dollars???? It says nothing about that on my receipt! NOTHING AT ALL! All it says is exchange not exchange for the exact price or more.

Trying to order it online from their website and when I get down to billing and shipping and it says enter expiration date for credit card, it says it's invalid. That's not right because I called the bank and tested it for me and said it's on their end.

I was at the store and wanted to pay my bill but was told I had to pay with cash or check. I wanted to use my debit card but couldn't!!! Why not? Debit is same as a check, I no longer carry checks, debit card is so convenient. SHAME, SHAME. Then went on line to pay and had nothing but trouble. Will travel to store and make payment and as soon as possible will pay this off and not use it again!!!!

My husband bought me a wedding band worth $599. At that time, in 2009, it was specified on the contract paper that the ring is eligible for trade in any time at twice its original value. When I showed the ring to this "presumptuous" Asian Lady, she told me that she has been working for Fred Meyer Jewelry for 20 years and that my ring does not qualify for a trade in according to their new policy. So, even though the paper contract says it does, this lady condescendingly said, "Oh I just don't want you to get disappointed before you start trying on some diamond rings." I felt insulted at that comment. I told her, "even though my wedding band will not qualify for an upgrade I still want YOU TO SHOW ME the rings that I want to try on!" That lady has such poor customer service training, I cannot believe Fred Meyer will retain such an employee for 20 years!!

We took some jewelry in to be repaired. When I went to pick it up, I tried using my credit card. I was told it had been discontinued. I was never informed of this. I paid it off months ago and was on time. I have contacted credit services several times and have gotten nothing but the run around. I will no longer do business with them. There are plenty of other jewelry stores.

My fiance bought my ring here, and he spent three-thousand dollars cash on a .60 carat, H-color, I2 Canadian diamond. During the time he was away at school, I noticed imperfections inside my diamond. I mentioned it to him, and we decided to go back to Littmans to point out the faults together and try to exchange the ring when he came back from school. When we went to Littmans to do so, we both found out for the first time that we would have to double what we originally spent, bringing us up to six-thousand dollars. We did entertain the idea of doing so by going back three other times, but it was just too expensive and out of our budget! I went to other jewelers to see if they'd buy if from me so I could get a new ring, but was only offered $300 tops because of the diamond quality. On a ring we spend $3000 on! Another jeweler said he wouldn't have sold it new in his store for more than $1500; half of what we paid.

Was horrible, did not tell us of this week's discounts, quoted much higher prices than on mailer ($200 more). She said only had one of what we wanted and it was already sold. They only had 1 of each item. Also told us we could probably find it cheaper on the internet. We left and went to the store on Barker Cypress in Cypress Texas. Thank goodness we did.

I just called the Fred Myer Jeweler location in Newport. Kentucky (7-23-2014 at 6:25 pm) to ask if I could make a law away payment with my debit card over the phone and I was told NO by a woman I believe was named Tiffany. She said for security purposes. But when I asked if I could pay with my debit card at the store she said yes.

I purchased a diamond engagement ring from the Fred Meyer's store in the Southwest Plaza Mall in Littleton, CO. I also purchased a lifetime service plan for $125.00. I told the salesperson that I was moving to Minnesota and she told me that there were Fred Meyers stores in Minnesota that I could take the ring to for service. She also told me that they had a reciprocal agreement with Littman Jewelers and there Littman stores in Minnesota. When I moved to Minnesota, I found out that there are no Fred Meyers or Littman Jewelers stores in Minnesota. I was sold a worthless service agreement. I attempted to contact their store in Littleton but they had closed one month after I made my purchase. I would have never purchase the ring without a service agreement. I would never purchase another item from Fred Meyers due to their dishonest practices. I have contacted the BBB.

Ring resized. Resized ring was noticeably lighter and thinner on the sides. You could see where the ring was cut and stretched on each side. Jeweler adamant that ring was not cut on sides and was not thinner or lighter. Paid the 150 bucks and took it to jeweler who made it. Verified it was cut on each side and stretched and of poor workmanship. Ring is being restored to original proportions and new size. Very unhappy with service, workmanship, and that jeweler lied about how ring was resized. My wife has spent thousands at Fred Meyer and now I wonder if I should have her rings checked for fake stones.

My boyfriend and I have been together one year and were really excited, so we decided to purchase each other promise rings. He bought mine through Kay's because Fred Meyers sapphires are so overly priced. I bought a men's wedding band as a promise ring from Fred Meyer Jewelers. I purchased the ring and the care plan for a total of $149.95. It has been two and a half weeks since we ordered our rings. Unlike Kay's, Fred Meyer could not give me a promised date or even an estimate of when it would be in. I went into the same location I purchased the ring and I asked if there was a way they could contact the vendor to see when it would be in the store. The sales associate said she would call in the morning and get back to me. Mind you, this lady did not even take down my information so I knew she was just trying to get me to go away. I called just now because it has been four days and the lady who sold me the ring gets on the phone and says she will call me back when she isn't with a customer and hung up. It is sad to say I am receiving poor customer attention for the sole reason that I did not purchase a $20,000 ring. Would not recommend Fred Meyer Jewelers to anyone.

I was a very loyal customer to Fred Meyer Jewelers as growing up my mom purchased many items from them as well. I live in KCMO and all of the stores have closed in my area. I purchased both my wedding set and husband’s band from FMJ with the extended life protection plan. I received a letter in the mail letting me know that the stores in my area were closing and the store that would now service me is in Darby, KS (3 hours away).

The sales associate was just like a bad car salesman. Be sure to always read your receipt prior to leaving Fred Meyer Jewelers. We purchased bride and groom rings on June 02, 2012. Yes, just now, I no longer have a sour taste in my mouth from our experience when I look at my wedding ring. We're simply regular working folks; not wealthy and not poor. Our final purchase was roughly $9,940.00. It’s our first time ever paying this much for rings. The sales associate said there was no charge for the groom's ring, which was a simple and basic gold band ($556.50). The sales associate also said there was no charge for the groom’s lifetime care plan ($89.99).

There was a pair of Topaz earrings and a necklace that was displayed as a set, and was priced $99. I told the salesperson that I would like to purchase the set. When the girl took the set out of the case, and I was looking at the tags on the set, she said it wasn't a set, and could not be sold for $99. That it was actually, a "your choice" sale. That each piece was $99. I said that the price is clearly marked, and that nowhere is it stated a "your choice" sale. She told me that I was correct. The set was clearly marked $99. It was an error, and that she would call her manager.

I've been victim of diamond fraud by Fred Meyer Jewelers, which sold me Cubic Zirconia for Diamonds!