Fred Meyer Jewelers Reviews

This information we were given from multiple gemologists and appraisers makes us feel that Littmans robbed us of our money. When we went back to Littmans and expressed all this information, they denied that we ever complained about diamond quality and they would not work with us, even though we tried multiple times. The ladies at the store were very rude and unprofessional when speaking with us, and lied to their regional manager about our complaints. I don't know why they say we never complained about the diamond quality when we had an appointment to look at other diamonds and were given a Littman's diamond quality chart to educate ourselves on diamond qualities.

They told me that the regional manager would contact me, and he never did. I had to back to the store and ask why I never heard anything, and they said that I should talk to corporate instead. Well, why didn't they call me and tell me that instead of making me wait and giving me false hope of hearing from someone higher than them?

I wrote a letter to the corporate office and I still never heard anything back from them. I am so disappointed in this company and will never shop there ever again or recommend them to anyone. I want to get rid of this ring and never have to think about what they did to us ever again. I am so hurt by what they did to my poor fiance, they ripped him off so bad and made him think he was getting a good deal when he wasn't.

Literally thousands of retailers accept over the telephone debit card payments and I am totally dissatisfied that Fred Meyer does not. If I had known this I probably would not have put the ring in layaway there. I did not object when the salesman added the lifetime care plan to my purchase without asking me first, a $39.99 charge. My wife and I also purchased our wedding rings there over Three years ago. I want this policy changed or I am taking my business elsewhere!

I found a jeweler who has been in the business for over 25 years to maintain and make sure my diamonds are in place. It was last serviced in March of 2013. On Aug 2, 2013 a co-worker noticed the head of my ring missing which hold the main diamond. I had no idea it had fallen off. The bad thing is what am I to do now? SECOND this is not the first time this has happened to me with FMJ. In 2002 I had a ring and the head had fallen off and I returned it to the store for an exchange.

Now it doesn’t stop there. My cousin also purchased her wedding set from FMJ in which she was washing her hands and looked down and the head was off of her ring. She returned it to the store and the head was replaced. Ummmmm at what point will FMJ say this cannot be a coincidence and I am sure there are plenty other victims of this. At this point FMJ wants me to mail them my ring and they will decide what to do from there. In the meantime I have not been given an expected return date or plan of action. I am some hesitant on mailing my ring as I have the thought of never seeing it again. I wish there was something else that could be done.

They said the rings will be sized and read on June 07, 2012. The rings, however, were not ready for pick up by then. It was ready on June 08, 2012. During the wedding ceremony, the groom's ring did not fit. It was too small. We did not try the rings on prior to the wedding. We assumed they were sized correctly since he told us they would be. We wanted to wear the rings for the first time during the wedding ceremony. While driving home after purchasing the rings (June 02, 2012), I noticed the receipt did not show the two “no charge” items. We actually paid for the two “no charge” items. I told my husband-to-be this and said that I would contact the Fred Meyer sales associate.

To cut the long story short, the issue was never resolved to the original 'no charge' statement. It took about four weeks to get anything from them. We were hoping for excellent customer service but we received poor customer service. I was told by the sales associate's manager that they know him well and that he would not say 'no charge' about any item. I asked, “Do you think I'm lying or making this up? The manager replied, “It appears there has been a misunderstanding or miscommunication of some sort.” The final resolution was us receiving a $50.00 gift card from Fred Meyer, and we received $86.50 in cash (don't recall what this was for since it didn't match either of the 'no charge' items).

Before and after this terrible ring purchase, we know of no one purchasing jewelry from Fred Meyer Jewelers. June 02, 2012 was the last time we have given our hard earned money to Fred Meyer Jewelers.

She called the manager, telling her it was clearly marked as a set for $99, but the manager said she was sorry the set was mismarked, but she could not sell the set for $99. She offered instead, a 20% discount. When the girl looked up the prices, the earrings were $99, but the necklace was $79. With the 20% discount the set was over $140. I told her I wanted the set for the price marked. Every piece in the store was marked the same way as this set was. Sets were displayed the same way this set was. Why was this set different?

She asked for my name, and number. She said someone would contact me. This was at 2 pm on 12/11/12. I left the store, drove home, and contacted Littman's Customer Service. The person there took the info on what happened and my contact number, and said I would be contacted asap. It is now 5:30 pm, 12/11/12. I have not heard a thing from anyone.

So, besides the showcase price being a "come-on," the so-called "your choice" price would be ripping you off $20 if you "chose" the necklace.

In good faith I purchased a pair of 14k white gold 1ctw Princess cut diamond earrings, which I kept in the original box they came in and stored them in my personal safe, until when for personal reasons I changed my mind about keeping them.

I went back to the store with the intention to return them, where the store manager, Josh **, performed an inspection on the diamonds (test I wasn't aware of since I'd never returned any piece of jewelry before), to my great astonishment he told me that they weren't diamonds but Cubic Zirconia! I was so appalled just to think that they even came with a Gemological Science International report and also that I had paid over $2,000 for them. He did not take them back or gave me a refund for the fake diamonds but offered to communicate with their Loss Prevention Department and with the supplier of the diamonds to find out where the real ones were at.

What is really appalling to me is the fact that if it wasn't for the fact that I decided to return them, I'd had never found out their Sales Associate, Susan ** put fake merchandise in the box. I'm not expert on diamonds and to me anything that shines under their lights is a diamond.

I had filed a consumer complaint with the Attorney General Office of Idaho, hoping I would get the legal support needed to settle this fraud knowingly committed by someone working for Fred Meyer or by the company's supplier of these particular earrings. Unfortunately, that was not the case here. The AGO decided to close my consumer complaint based on the response by the company's Customer Service Support Specialist. On the letter I received it says, quote: "the business's enclosed response reflects factual disputes between the parties".

Does this mean I have a chance at proving I’ve been a victim of fraud here, even though my only proof is the merchandise I received from their store sales associate? On their response to the AGO, Fred Meyer mentioned to show the videos of my visits to the store. What is that going to prove? That they in fact did not perform the "rigorous quality control check" on the earrings on the day I bought them? Or that on that day the earrings were switched by one of the employees?