Fred Meyer Jewelers Reviews

Misleading information from salespeople on advertised products, and extra fees for a normal included service from any other jewelers. The salesperson in store assured me that a promise ring I was purchasing for my girl was on a very special sale for Christmas week only, the ring was normally $400...now on sale at an incredible price of half off, $200! The lady told me that the company is taking a major hit and a huge loss for selling this ring at an incredible price...that I have to NOT pass up this offer and amazing deal! So...under pressure I purchased the ring.

I have had the worst customer service experience from Fred Meyer Jewelers that I have ever experienced. Let me explain why as objectively as I can because I have very strong negative feelings towards this business now and would like to inform ANYONE considering buying an engagement ring here to be aware of what potentially could be their future. First of all, my fiancé and I were informed towards the end of this ordeal that the salesman who sold him the ring should have informed him in order to get the size we needed. The ring should have been custom made which means every problem we have had was completely avoidable if one person would have done their job correctly to start with.

My husband and I purchased our wedding band and our engagement ring from the Gahanna store. We have only been married 2.5 years and we have had our ring in for repairs six times! The assistants always seem to throw themselves at my husband, pay little attention to me, and they always have an excuse as to why the ring keeps losing the middle diamonds or the side baguettes. They are the ones fixing them! I am so tired of paying for new diamonds (yes, we have insurance), and then the next diamond falls out 4 months later. The younger girls that work there need to learn how to dress appropriately and stop giving excuses for the shoddy work that is done. I will not take it there again. I am tempted to pawn it and go to Kay Jewelers to purchase a ring I will have forever.

I paid for a custom family tree necklace for my wife to give to her for her birthday. Was told it would be 6 to 8 weeks. After 9 weeks pass I start calling. Was told three times I would get a call back. Never did. I go into the Keizer, OR Fred Meyers and the manager finally looks into it and the company making the necklace sent it to the wrong Fred Meyers and they just sent it back so the company that made the piece stated they would upgrade the gold for the mistake and was told by the manager of Keizer Fred Meyer jeweler that they rushed the order. I was refunded and was told they were going take care of the charge and would call me when it arrived it would be 2 to 3 weeks... 4 weeks later I go in. Was given a lot of excuses and was told the necklace was going to take 6 to 8 weeks.

My husband upgraded my wedding ring as a push present for our second child in 2016. In 2018 I lost a stone in February and as of September I am still without a ring. Yes I have a warranty and inspection paperwork is up to date. This is the third repair to date.

Had NO idea this Disney Princess Ring would not be carried in my size by the store when I circled it in the glossy catalog that came in the Sunday paper. BUYER BEWARE. This is the only "jeweler" that I have ever heard of that does NOT offer free ring sizing with purchase. My husband was then talked into purchasing a Lifetime Care Plan which costed him an ADDITIONAL $96.29 since the ring was not carried in my size. I could understand $25 or so, since I know there is labor involved but I was also needing it sized DOWN a size and a quarter that would have given them the precious metal to boot! I will never purchase anything at a Fred Meyer Store ever again!

I purchased a rather expensive Citizen Eco-Drive watch in Sept 2017 at the Eagle Island store in Meridian, Idaho. Earlier this month, January, the crystal broke with just 4 months of usage. The Citizen warranty, in small print, excludes damage to the crystal. The Fred Meyer response was not what I had expected, that I should have bought an extra warranty from the store. I do not recall an offer of an in-store warranty though I would not likely have purchased it anyway. My previous Callaway watch had lasted 10 yrs. Fred Meyer should have made it right by replacing the crystal at the est cost of $125. They've lost my business which has been considerable.

I would just like to say. I'm not one to really complain about businesses but when companies and people take advantage of people it really pisses me off I. Bought a heart urn on a chain for my beautiful granddaughter and wanted to have it engraved. Took it to Fred Meyer Jewelers to have love forever poe-poe put on it. They wanted to charge me $112.00 to engrave it so I told them not happening. I left the store and went Tillis Jewelers in Lewisburg and they charged me $38.00 and added the date of his death on the back. All I'm saying is don't shop at Fred Meyer Jewelers unless you have money to throw away. Tillis Jewelers in Lewisburg is the best and place around. Thank you Tillis for taking care of me.

I purchased my husband's wedding ring from there years ago when they were located in KC. We had his ring worked on several times and it cost nothing under the care plan. Since they closed the KC location we now have to mail our rings over to the KS location. I just shipped my husband’s ring as the stone was chipped and now they saying we never purchased the care plan (after we mailed them all of our information which they request, so now they have all of it as I didn't believe that we would need to make copies of it ourselves; thought they were honest).

Last Christmas I wanted the new Floating Diamond Necklace so bad. I loved the way it looks. I almost bought a fake one on JTV, but waited. Darn if my husband not only bought me the Necklace, he bought the earrings to match. I can't tell you how extremely excited I was. Wore them everywhere at first. Made me not only feel beautiful, but kind of like I had money, you know? Anyway, in June the chain breaks; it's then that I noticed the dang diamond is missing on the necklace. I noticed something didn't look right about April, but passing thought. I was so upset. Of course my husband didn't have the extra $35 for warranty, but in all HONESTY who would expect a diamond to fall out in such a short time.

My wife went into the Fred Meyers on Cantrell Rd in Little Rock Arkansas to get a 10kgp wide-band wedding ring, which my father had given to my mother 48 years earlier and it had been passed to my wife, raised up 1 size. The girl behind the counter was wonderful. Her mother was very ill and my wife prayed with her. A couple of weeks later we went back to get the ring, it was RUINED! The gold had been ground off around the band.

Oh where to begin. This is at the Everett, Washington store on Evergreen. My son bought me these pearls for he saw me glow when I saw them. The pearls are not why I am angry, it's the lobster clasp that is supposed to be 925 sterling silver and on top of it. My son paid $75.00 more for a lifetime warranty. Here goes after 2 months of wearing my Tahitian necklace the clasp silver was wearing away and copper was showing on both sides of clasp. We were ticked this was plated not true 925 like receipt says. When we called them no we weren't very happy. Pearls that are $600.00 with sterling clasp is a higher price. My son did get them on sale but here is the kicker they tried to tell us this is normal for silver to wear off and turn copper for it wasn't 100.00 silver, it was 925. Husband, son and I said "No way, I have tons of 925 silver. Never wears away to copper."

I requested a refund on my layaway deposit because I found the same items for less at a different jewelry store. The folks in the store were rude when I returned to state that I never received the corporate check. I called the corporate office and the rep lied to me when she told me to wait two weeks for a new check to arrive. I waited two weeks but did not receive the check. When I called back to complain I was told that a case was never opened to replace the check and that I would have to wait for them to send me a form to sign, return it and wait a few more weeks for a check to be mailed to me. In my opinion, Fred Meyer jewelry store is a ripoff because they keep your money even when they have given you absolutely nothing of value in exchange. I will never deal with Fred Meyer Jewelry Store again! It should not be this hard to get 100.00 USD returned to a customer! I would never recommend for others to shop at Fred M Jewelry stores.

Recently my daughter picked out a wedding band for her and her fiancee. I was there because I helped her pick them out and I was the one paying. The woman band had to be sized and soldered. The men's band could not be resized. The clerk said all their jewelry comes with a lifetime warranty and if the men's needs resizing it would be replaced at no charge and the woman's would be resized and any damage repaired. Made purchase and afterwards saw on receipt that a warranty plan was charged for each ring totaling an additional $180. Apparently their lifetime warranty has to be purchased. This was never explained at time of purchase. Tried to rectify later but was told they could refund the charges but then I would owe for the soldering and resizing which was more money. I will never buy from Fred Meyer Jewelers again.

My boyfriend, now fiancé recently purchased my engagement ring at Fred Meyer Jewelers. I love my ring. It is rose gold with cocoa and white diamonds and a beautiful tanzanite center stone. The sales women helped my fiancé pick out the perfect ring for me. After the proposal, we went back and purchased the lifetime warranty and care package. I had the chance then to have my ring resized then but it seemed to fit. After another week I realized the ring was too big and could slide off if my hands were cold. I took the ring back, very nervously left it with the sales woman but she said I could possibly get it back before Christmas. My ring was ready in less than the week estimated! It fits perfectly now. I love the sales people in the store. They have been very helpful. The quick and beautiful resizing gives me confidence the ring will be in good hands when I return it for maintenance. I highly recommend the Fred Meyer Jewelers here in Kent, Washington.

I recently purchased an engagement ring from Littman's Thanksgiving weekend and let me say I purchased an amazing 1 karat diamond si2 with f color for 4900 dollar. All together I paid about 6200 dollars with taxes and have no issue with diamond or their service. Remember jewelers are in business to stay in business. Before you go purchase an item like that you need to do your homework and make sure you know what you're buying and at what price a diamond of i2 or i1 clarity with an h color depending on size ranges from 2 to 3 k and certain days you will get them cheaper depending on sale dates. For example, Black Friday is a great time to go purchase because you can find pieces of up to 50% off.

I husband bought me a promise ring a little over 2 years ago. The ring has more sentimental value than anything to me so when things started awry I was concerned. We purchased the Lifetime Warranty Plan so that if anything happened the ring would be taken care of. On 5/31/16 we took the ring in for it checkup. The person who took the ring did not even clean the ring but marked that "no work required." 6 weeks later 5 stones were missing so I took it in again. The stones were replaced. 2 weeks later 4 more stones were missing. I took the ring in and forgot the paperwork but when talking to another salesperson she said it was not a problem. She refused to give me my ring back and accused me of not purchasing the Lifetime Warranty. I finally got my ring back and reported her to the main office.

We bought a $6000 ring from Fred Meyer Jewelers and when we had it appraised at the store and they said it appraised at $6500. When we took it to an independent jewelry store they told us the diamond was man made and worth about $100. They are selling fake diamonds as the real thing!! Do not buy from them.

I spent $2000 on a ring and 3 pairs of earrings in May 2016. The ring $1595 has been repaired 3 times now and it is just August 2nd. All 3 pairs of earrings have broke and had to be repaired or replaced. I will not spend another penny of my money at this store. I would not recommend them to anyone.

For our 25th wedding anniversary I picked out a ring that I just loved and we purchased it. Everything went fine with this purchase. The only this is we did buy the insurance and since we would be moving I asked if there was a place in MN that would honor this warranty, they stated, "No problem". Now I find out there is no one in MN that will do this. Waste of money. Then for our 26th I asked if I could get the necklace that matched my ring and we went and ordered it. After a week I called and the lady on the line told me I would have to wait, "it takes time". So at the end of the next week I called and still nothing, they went to look to find out and the manager never ordered it. So we had to wait another week.

My husband bought me a $700 Gucci watch from the store in 5th Ave Mall Anchorage, AK 2013, and the watch stop working on March. So we take it back to the store and we've been told it's not gonna cost us anything by fixing it because it's still in warranty! The lady write us a receipt and promised 4 to 6 weeks we will get the watch back. Then, the last day before it turn the 7th week, sb call us from the store and told us that it's gonna cost us $99 to fix the watch, if we don't want to pay the $99 fee we can just go to the store and take the watch back! My husband want it be fixed so he agree to it.

Do not use this company. They use TD Retail Credit Service. Not only does this credit company have the worst customer service (got hung up on 3 times). Fred Meyer just says "oh man, so sorry this is happening, but there is nothing we can do about it, it's outsourced." In the small town that I live in, the Fred Meyer Jewelers employees have told me they get complaints all the time about the financial company they use. So wouldn't you think that Fred Meyer would find a different finance company? The financial company is putting all of our extra payment (about 200.00 over) toward the amount being financed and not the one that has a special deferred interest for 1 year, even though this loan was the first one taken out. So basically they are crooks. They know that as long as they continue to do it this way they will also get all of the deferred interest at 28.9%.

First - I wouldn't have chosen this store. My boyfriend went there just to get a ring to propose with. It's the ring I have for now, so I'd like to wear it. It's a touch too small, so we went to get it resized. The woman there was horrible. Asked me what my ring size was and when I told her she scoffed at me. Then proceeded to tell me that I was incorrect. That the ring I had, a 7, should fit me fine. "Lady, I WORE the ring for a day and it cut in to my finger painfully." Told her "Fine, can I do a 7.5?" She says sure! And becomes a totally different person. Also, she said "You don't wear rings much do you?" I DO WEAR THEM, it's how I know my ring size, seriously. I figure if the 7.5 is too small I'll just get it sized again.

I called to get the status on my account. Just wanted to create a profile online and needed some information. I had to call a total of 5 times and got transferred a total of 8 times. Every time I called, the person I talked to couldn't help me because I was asking about a Littman Jewelers credit card and this went on and on. When I finally got a hold of someone who could help me I just closed the account! I'm glad I haven't bought anything there in a while and now I never will! I truly hope this will stop someone from dealing with what I had to deal with.

Where do I begin. First off I am beyond mad I have to continue to deal with this god awful place. On the 28th I took my engagement ring in to be sized and sent off which was all fine and good except it was promised on the 10th which alas that lands on a Sunday. So I go and double check to see maybe it came Saturday since I know it won't be here Sunday because stuff doesn't get sent on Sundays. The lady I had to deal with kept saying over and over again "not until the tenth". It's promised tomorrow. She was very very rude, scoffed and frantically walking around so I asked "can you please check". She goes in the back 5 seconds, comes back out and says "nope not here" and again "it's promised on the 10th".

12/3 my fiance and I went to the Fred Meyer Jewelers to look at wedding sets. He had purchased my engagement ring there and we were planning to buy our wedding rings also. We had cash on hand. The long dark haired lady who was working made eye contact with me three times without acknowledging my presence, no hello, no "we'll be right with you", nothing. I made it clear to her we were leaving and the reason why was because she hadn't acknowledged us. At that point she could have offered to help us but she did not.

The man working the watch counter was very rude. He was not polite and very unhelpful. I would never recommend anybody going to that location to have any work done on their watch. When somebody is coming to a store to spend money you would think they would be treated in a nice manner.

Took my 14 karat gold rope to be repaired on 8th 22 2015. It has been broken at the class and I was going to get it repaired. Upon picking up my chain I notice that the jeweler have replaced my goal with rose gold at the classes, a chain with a 10 karat gold rope and it was broken in the center. The manager try to give me the chain but I knew it wasn't mine. I took it home and examine it with my husband and call back to the store to speak to the manager.

Recently, I had a battery for my watch replaced at this store. Later I noticed that the back cover had not been turned as far as its previous location, alerting me to a possible water leakage problem of the waterproof watch. Today I returned, also to get a new watch band, asking that the back cover be tightened. Well, the job was bungled. At least eight noticeable scratches were placed onto the case surrounding the back cover. This job should have been done with a suction cup to turn the cover. Instead it was done evidently with a sharp tool. So, if you want your gold watch serviced with a pipe wrench, then go to Fred Meyer. Better, take it to someone who at least knows how to handle a wrench, a plumber.

I purchased a cross necklace for my boyfriend at the Washington square mall location. I told the guy my boyfriend was in construction and I needed something strong and sturdy. He helped me choose what he said was "the strongest" chain they had and the cross I chose had several pieces to the construction of it. Two weeks after spending $130 on said necklace the cross began coming apart and the chain broke. I took it back to the same sales person and he replaced the necklace. My boyfriend stopped wearing while at work to try and protect it but there now was a problem with the metal rings that attached the cross and its dog tag, that I had gotten engraved.

I purchased a watch and was told there is a 30 day return time with no questions asked. When I went to return it the very next day, they told me since it was sized I cannot return it because it could be damaged. Even though they sized it, they can't return it. The place is a joke and unless you can get a watch without sizing it, I would NOT recommend this company to anyone I have ever talked to. Corporate must think it is funny not doing anything about the problems they always have because I read a new review every day. (DON'T GO TO THE CANBY, OR FRED MEYER.) They are just rude.

Please avoid FRED MEYER JEWELERS unless you want to encounter problems later on!! I bought a ring for my fiancee but because of financial problems, I couldn't afford to keep it. I went to the store to return it and the very rude employee told me I couldn't return it because it was more than $50. Excuse me??? So how do I get my money back??? Well you can return the item, but the store mails the refund to you, which takes at least TWO WEEKS!!! This is the most B.S store policy I've ever heard of! I will never go to this jewelry company ever again!!!

I went to the Fred Meyer Jewelers on Old Steese in Fairbanks, AK to buy my boyfriend a promise ring, knowing I didn't need a warranty because he wasn't going to wear it forever. He found one he liked and the sales associate had to get his ring measurement to order the right size because, of course, we didn't expect the ring on display to fit. I figured this was the norm and that getting the right size would be included in the price.

We bought an 1100.00 bridal set on their website. When it came, the size was incorrect and there was a small stone on the side of the engagement ring missing. I took it back into the Fred Meyer store in southridge mall in WI, and ** the manager is who I dealt with. I had receipt in hand, and she could not have rushed me out faster. She said "oh, yeah, I will just go ahead and exchange this for a brand new ring, same ring model, right size, all the stones intact." Took my number and told me she'd call me tomorrow to tell me where it would be shipped (either the store or my house). Next day, no call. I ended up calling them only to be told they now could not find the transaction record for the purchase, and they would have to "dig a little deeper". Mind you, I HAVE the receipt, with the number RIGHT ON IT.

I bought a ring a couple months back and couldn't make up my mind on the one of two I liked. The girl behind the counter stated that I could bring it back within 90 days for an exchange, so I took my ring back and went to exchange and all was going fine till she said she would have to get help from the manager on how to ring it up cause she couldn't figure it out. When the manager took over she said "you're going to have to find something more to add to this". I said "I'm just exchanging this ring for another", and she said "if you bought a 700 dollar ring you can't exchange it for a 675 dollar ring." That you would have to find something else to add with it to reach the 700 dollars???? It says nothing about that on my receipt! NOTHING AT ALL! All it says is exchange not exchange for the exact price or more.

Trying to order it online from their website and when I get down to billing and shipping and it says enter expiration date for credit card, it says it's invalid. That's not right because I called the bank and tested it for me and said it's on their end.

I was at the store and wanted to pay my bill but was told I had to pay with cash or check. I wanted to use my debit card but couldn't!!! Why not? Debit is same as a check, I no longer carry checks, debit card is so convenient. SHAME, SHAME. Then went on line to pay and had nothing but trouble. Will travel to store and make payment and as soon as possible will pay this off and not use it again!!!!

My husband bought me a wedding band worth $599. At that time, in 2009, it was specified on the contract paper that the ring is eligible for trade in any time at twice its original value. When I showed the ring to this "presumptuous" Asian Lady, she told me that she has been working for Fred Meyer Jewelry for 20 years and that my ring does not qualify for a trade in according to their new policy. So, even though the paper contract says it does, this lady condescendingly said, "Oh I just don't want you to get disappointed before you start trying on some diamond rings." I felt insulted at that comment. I told her, "even though my wedding band will not qualify for an upgrade I still want YOU TO SHOW ME the rings that I want to try on!" That lady has such poor customer service training, I cannot believe Fred Meyer will retain such an employee for 20 years!!

We took some jewelry in to be repaired. When I went to pick it up, I tried using my credit card. I was told it had been discontinued. I was never informed of this. I paid it off months ago and was on time. I have contacted credit services several times and have gotten nothing but the run around. I will no longer do business with them. There are plenty of other jewelry stores.

My fiance bought my ring here, and he spent three-thousand dollars cash on a .60 carat, H-color, I2 Canadian diamond. During the time he was away at school, I noticed imperfections inside my diamond. I mentioned it to him, and we decided to go back to Littmans to point out the faults together and try to exchange the ring when he came back from school. When we went to Littmans to do so, we both found out for the first time that we would have to double what we originally spent, bringing us up to six-thousand dollars. We did entertain the idea of doing so by going back three other times, but it was just too expensive and out of our budget! I went to other jewelers to see if they'd buy if from me so I could get a new ring, but was only offered $300 tops because of the diamond quality. On a ring we spend $3000 on! Another jeweler said he wouldn't have sold it new in his store for more than $1500; half of what we paid.

Was horrible, did not tell us of this week's discounts, quoted much higher prices than on mailer ($200 more). She said only had one of what we wanted and it was already sold. They only had 1 of each item. Also told us we could probably find it cheaper on the internet. We left and went to the store on Barker Cypress in Cypress Texas. Thank goodness we did.

I just called the Fred Myer Jeweler location in Newport. Kentucky (7-23-2014 at 6:25 pm) to ask if I could make a law away payment with my debit card over the phone and I was told NO by a woman I believe was named Tiffany. She said for security purposes. But when I asked if I could pay with my debit card at the store she said yes.

I purchased a diamond engagement ring from the Fred Meyer's store in the Southwest Plaza Mall in Littleton, CO. I also purchased a lifetime service plan for $125.00. I told the salesperson that I was moving to Minnesota and she told me that there were Fred Meyers stores in Minnesota that I could take the ring to for service. She also told me that they had a reciprocal agreement with Littman Jewelers and there Littman stores in Minnesota. When I moved to Minnesota, I found out that there are no Fred Meyers or Littman Jewelers stores in Minnesota. I was sold a worthless service agreement. I attempted to contact their store in Littleton but they had closed one month after I made my purchase. I would have never purchase the ring without a service agreement. I would never purchase another item from Fred Meyers due to their dishonest practices. I have contacted the BBB.

Ring resized. Resized ring was noticeably lighter and thinner on the sides. You could see where the ring was cut and stretched on each side. Jeweler adamant that ring was not cut on sides and was not thinner or lighter. Paid the 150 bucks and took it to jeweler who made it. Verified it was cut on each side and stretched and of poor workmanship. Ring is being restored to original proportions and new size. Very unhappy with service, workmanship, and that jeweler lied about how ring was resized. My wife has spent thousands at Fred Meyer and now I wonder if I should have her rings checked for fake stones.

My boyfriend and I have been together one year and were really excited, so we decided to purchase each other promise rings. He bought mine through Kay's because Fred Meyers sapphires are so overly priced. I bought a men's wedding band as a promise ring from Fred Meyer Jewelers. I purchased the ring and the care plan for a total of $149.95. It has been two and a half weeks since we ordered our rings. Unlike Kay's, Fred Meyer could not give me a promised date or even an estimate of when it would be in. I went into the same location I purchased the ring and I asked if there was a way they could contact the vendor to see when it would be in the store. The sales associate said she would call in the morning and get back to me. Mind you, this lady did not even take down my information so I knew she was just trying to get me to go away. I called just now because it has been four days and the lady who sold me the ring gets on the phone and says she will call me back when she isn't with a customer and hung up. It is sad to say I am receiving poor customer attention for the sole reason that I did not purchase a $20,000 ring. Would not recommend Fred Meyer Jewelers to anyone.

I was a very loyal customer to Fred Meyer Jewelers as growing up my mom purchased many items from them as well. I live in KCMO and all of the stores have closed in my area. I purchased both my wedding set and husband’s band from FMJ with the extended life protection plan. I received a letter in the mail letting me know that the stores in my area were closing and the store that would now service me is in Darby, KS (3 hours away).

The sales associate was just like a bad car salesman. Be sure to always read your receipt prior to leaving Fred Meyer Jewelers. We purchased bride and groom rings on June 02, 2012. Yes, just now, I no longer have a sour taste in my mouth from our experience when I look at my wedding ring. We're simply regular working folks; not wealthy and not poor. Our final purchase was roughly $9,940.00. It’s our first time ever paying this much for rings. The sales associate said there was no charge for the groom's ring, which was a simple and basic gold band ($556.50). The sales associate also said there was no charge for the groom’s lifetime care plan ($89.99).

There was a pair of Topaz earrings and a necklace that was displayed as a set, and was priced $99. I told the salesperson that I would like to purchase the set. When the girl took the set out of the case, and I was looking at the tags on the set, she said it wasn't a set, and could not be sold for $99. That it was actually, a "your choice" sale. That each piece was $99. I said that the price is clearly marked, and that nowhere is it stated a "your choice" sale. She told me that I was correct. The set was clearly marked $99. It was an error, and that she would call her manager.

I've been victim of diamond fraud by Fred Meyer Jewelers, which sold me Cubic Zirconia for Diamonds!