Fred Meyer Jewelers Reviews

To the Management Team at Fred Meyer Jewelers (Cornelius, OR - Store #00150), I am writing to formally log my deep dissatisfaction with the handling of my wedding ring under your mandatory Lifetime Warranty inspection protocol. While I have historically minimized my engagement with your brand due to a consistent pattern of poor customer service, I am forced to return solely to maintain the contract I paid for.

So I have bought two rings from there, one being the engagement ring to my fiancée, so I got the LIFETIME WARRANTY which I paid in full. I have always kept up on my yearly cleaning and inspections and have had to send them off to get diamonds fixed. Recently I have moved twice in the past 6 months and could not find my paperwork for the rings and when I just went in there they had not kept track of anything in their computers about me bringing them in at all. He only had when I had got them resized!!!!

Buyer Beware — Fred Meyer Jewelers Misled Us and Failed to Stand Behind Their Product. After 34 years of marriage, my wife and I decided to replace our wedding rings — a meaningful, once-in-a-lifetime purchase. We went to Fred Meyer Jewelers, thinking we were buying from a reputable company that would value our loyalty and our story. Unfortunately, that turned out to be a huge mistake. We were sold a lab-grown diamond and told there was “no difference” between it and a natural diamond. They also convinced us to purchase the lifetime warranty — which requires periodic inspections and cleanings to stay valid.

Fiance' and I brought our engagement rings in to be cleaned and rhodium dipped. Three days later we pick them up. I wear mine for a day and I feel it's not the same ring. The height is shorter of the diamonds and the spaces of the openings are wider and more open. He even stated that his ring felt thinner and not as wide in the band part.

I have purchased multiple pieces over the years and took it in for inspection and was unable to retrieve it and they sent it for scrap $10000 worth of jewelry. It all had the lifetime guarantee. Buyer beware

On the way to a social function, I realized I had left my earrings at home. I stopped by FM Jewelers on Johnson Creek Blvd to QUICKLY pick up a suitable pair. This was 10:00 am on a Tuesday morning, there was one Salesperson, a young woman, helping a man buy a watch. I stood next to the Pearl counter for a full five minutes; I was not acknowledged "I'll be right with you", she did not look at me, she was AMAZINGLY slow with her current (male) customer. I finally asked if there was another Salesperson, she said she would get here manager - another 5 minutes, finally, she took another 5 minutes to process the sale, box the watch, put it (perfectly) into a bag - then she took another 5 minutes saying goodbye.

My husband and I purchased my ring in June originally. I sent my ring to get sized and it was gone for approximately 3 weeks. My ring was still too big when it returned. My ring was sent back again for approximately 4 more weeks and was returned damaged. I learned my ring sat in a safe for approximately a week while I waited to be told how much a different diamond was as we were going to special order a different ring due to mine being damaged. I returned my ring and special ordered a new one. The ring took approximately 5 weeks to get here.

I purchased an engagement ring for about $1600.00 along with the lifetime service plan from a Fred Meyer store in Littleton, Colorado, before they closed their store at that location. I told the sales woman that I was buying it for my fiance in Minnesota and she assured me that there was an FM store in MN and I could have the ring cleaned and examined there as required by their service plan. I found out after moving to MN, that there were no FM stores in the entire state of MN. If I had known that, I never would have made the purchase. I contacted their corporate office about the matter and they wouldn't do anything about it. The corrupt saleswoman lied to me, just to make her sale. Don't believe or trust a single word that a sales person working for FM says to you.

This is the worse place ever, my story is way too long to type. The manager Amanda is the worse, when I explained to her my situation she rolled her eyes and frowned at me. This place has the worse customer service! And selling customers the worst diamonds without offering any form of education on what they are purchasing, not to mention the crazy price they sold it for. Zales and other stores have better quality diamonds for less than what was paid at their Fred Meyer store in Federal Way. If you ever purchase any diamonds from this place, definitely ask for the microscopic device to test your item, because they’ll definitely sell you.

This is a terrible place to buy your jewelry! All the employees are very rude! Terrible customer service! They would have lost a ladies ring if I had not entered the store, the employee took a piece of jewelry out of the bag and handed it to another employee, and the other ring fell out of the bag she had, and she never noticed it! I had to tell her she just threw a ladies ring on the floor. I would never trust them with anything else of mine, since they ruin my ring!

Cheating. They told me without interest but they charge me after 6 months high interest. The manager said I told you 1 year they will charge you but even that she's lying they charge after 6 month. I bought the ring 2500$ but now I paid 3500$ no one help me. The store jeweler manager and the bank they deal with. I lost 1000$ more.

I was required to purchase the Lifetime Warranty on four pieces of jewelry ($299 each) from Fred Meyer Jewelers. They closed the store and can not honor the warranty inspection. I have requested filled out a refund request and emailed it to them on two occasions. However, I have not heard back from them.

Upon all stores closing this company went downhill. It is embarrassment to the Kroger name. They took the band of my $4k bridal set and ruined it. They replaced my SI1-G diamonds for low quality inclusion and carbon filled crap. It is no longer a matching set. They offered me 50% refund on both my rings, I moved forward on the band and 2 months later asked to do the same on the 2nd ring and they told me to contact their legal team and hung up on me. Still waiting for a response. RUN from this place, DONT BUY ANYTHING!!!

I purchased my engagement ring through Littman Jewelers February of 2019 & my wedding band shortly after. I've had all the maintenance work done to it as directed. My store in Greensburg closed down at the end of 2020, so now I am forced to send my jewelry to Fred Meyer Jewelers. I sent it out February of 2022 to be inspected, only to have to turn around in May to send it back because there were diamonds that were loose. I didn't have any issues in February, however, this time around has been A NIGHTMARE. I sent it on May 26th, and it arrived the next day. On 6/8, they send me an email stating my rings are not under the "Lifetime Care Plan" even though I had two receipts that say otherwise. Needless to say, after 2 days of going back and forth with them, they "settled" with me and said they'll add it on the plan, even though It's on there.

Have purchased most of my Wife’s rings at Fred Meyer Jewelry. Went into Fred Meyer Jewelry April 8th, 2022 with a ring didn’t buy there, with a 2 carat Diamond that I purchased for the 2nd time due to losing the first one. I wanted to surprise my wife with the new Diamond for Mother's Day. Just needed the new Diamond set. I was told that I would be getting a call within 1 week with the estimate and the expected date to have the ring back was 4/22/22. I have not received a single phone call or email from them since. I have called 4 times only to get a different story and was told 2 times by the person I talked to twice that they would personally look into it and would call me within 2 days that was 2 weeks ago.

I purchased a Gents Citizen Eco with a blue face and white metal from Fred Meyer's in CDA Idaho. In less than a year the dial that controlled the action simply fell out. I returned it to Fred Meyer's and was told it would cost me $20 to return it to Citizen to see what the repairs would consist of. I asked if it was covered by Citizen for the repairs and was told NO even though it had only been 8 months and 3 days to be exact. Once it was sent in I received a phone call saying it would cost $375.00 to repair and Fred Meyer valued the watch at $290.00 even though I spent nearly $400 to purchase the watch from them. Check out the video of the final days of the watch on YouTube, Instagram, Facebook and any other source I can display the video. DO NOT BUY FROM FRED MEYER JEWELERS OR CITIZEN IF YOU'D LIKE A QUALITY WATCH.

I have had my wedding ring for 2 years now and there has been 2 diamonds lost from it. I sent it in for inspection and 2nd missing diamond because they closed all their stores in Wichita and now i have to send it in. Anyhow, it had been gone for 3 weeks and I just got it back yesterday. They had sent it back to me with an additional diamond missing out of the ring. I told the customer service lady that I am extremely upset about this and I feel like they don't even inspect my ring at all. This is horrible. I love my ring and the way it looks but I almost wish we didn't get my ring from Fred Meyer.

My rings was purchased in 2014 before stores closed. I recently contacted FM to have my ring resized. I was assuming that I would end up having to mail it, and was disappointed that it ended up being the case. I got the email with QR code right away, but never the inspection form. I emailed back right away so we could send it right out, and still have yet to get this form. It's super annoying that something so simple isn't done yet. I hope that my ring will be taken care of like they did when they were local.

Purchased all of my wife's jewelry from here and loved this store and the people but after closing all the stores in our state the lifetime care is completely worthless. Been 2 weeks and no idea where our jewelry is.

I bought a 5,000 dollar ring from this company along with the lifetime warranty. They have closed all their stores in my state, and I have been on hold numerous times, left numerous emails and tons of emails trying to get a shipping label for repairs and then now 3 weeks later still waiting on my ring to come back to me. The last time after holding to speak with a supervisor I was told there was nothing they could do. There is no reason that these warranty checks can't be done by a local jewelry store that they can contract with. The fact that they expect us to send our rings and valuables through the mail, even with it being fully insured, is absolutely unacceptable. I don't want to sell my wedding ring just so I can go to another jewelry store that's near me. That would probably break my heart. I will NEVER buy another thing from Fred Meyer. And I hope anyone else that is just as upset as I am never does either.

I bought a 9,000 dollar ring from this company along with the lifetime warranty. They have closed all their stores in my state. I have been on hold numerous times, left numerous emails and tons of emails trying to get a shipping label for repairs. They don’t respond to any of their emails or messages. The last time after holding to speak with a supervisor I got disconnected as soon as I was transferred. And they couldn’t be bothered with calling me back. Had to go thru the whole hold again. Save yourself the headache. Don’t buy from this retailer.

I can’t believe that because they closed all of the stores in my state, that I am expected to MAIL my $10k ring TWICE per year for an inspection. What if my ring gets lost, stolen, or damaged? Who would ever be comfortable with mailing a $10k ring to God knows where? They should allow you to transfer your lifetime warranty package to a local jeweler or chain. I am NOT comfortable with this.

They're friendly and affordable. They always help me when I come in without being pushy. I also love their warranty. Everything in their stores are always clean and bright. I Would highly recommend them. I love Fred Meyers.

One too many times on the customer service receiving end. They either get the name wrong on the card product or they send the product to the wrong address. AFTER SEVERAL TIMES confirming your personal information to them both previous and your UPDATED contact information; to confirm who you are. Even when you've faxed proof of your new mailing address, etc. Then they don't compensate for their mistake. They say YOU got to call them back 5 BUSINESS days after nearly 2 weeks you've already waited by mail or wait ANOTHER 10 days for a 'new' card. Spoke to a supervisor who replied that there was no one higher available to be spoken with.

I am very disappointed with my expensive purchase ($4,000.00) of my wedding ring. When I was deciding to purchase the ring the sales associate NEVER informed me that because it was white gold versus titanium that I would have to pay $80.00 a year to have it re-dipped or it would start to discolor. I never would have purchased the ring if I had been informed that the ring would discolor on an annual basis.

I picked up a beautiful ring for my husband of 36 years of marriage for Christmas. I unfortunately got the wrong size. We took the ring and receipt back for a larger size. Was told we had to get a refund and place a new order for the material it was made from couldn’t be resized. The salesperson talked him into the warranty which I thought was not needed. Ringing up the new size and with warranty the total was 40.00 more. At 1st both associated disagreed until I show them with basic math. They put the information in the computer more than once and the 40.00 just magically appeared. They said we should buy the ring and when it was delivered to our home bring it back and they would refund the 40.00. No Thank you. I realize it’s not 100s but the principle of it turned me the other way.

Fred Meyer corporate employees are some of the biggest crooks you'll ever find. When Fred Meyer makes a mistake that costs you hundreds or thousands of dollars, they won't take responsibility. They screw up an order and leave us with damaged merchandise costing us many tens of thousands of dollars and they refuse to own up to their mistakes. Please don't shop at Fred Meyer. Don't support these crooks. There are other supermarkets that do treat their customers responsibly, kindly, and fairly. If you shop at Fred Meyer you are only supporting the bad guys that wrong customers and don't own up to their mistakes because all Fred Meyer and Kroger cares about is money. Dennis Gibson, Jeff Burt, and Lynn Gust, the presidents and leaders of Fred Meyer, and the rest of the corporate team at Fred Meyer are nothing, but crooks with no moral compass. They owe us a lot of money.

My husband bought me a new wedding ring for our 28 year anniversary. We picked a beautiful setting and bought a loose stone. 1 carat to fit the ring head. When they finished the ring it looked different. No luster or sparkle. The setting diamond sparkle but not the main stone..people are commenting it looks fake but at the price we paid.. ugh.. my husband is upset and embarrassed. I called and got placed on hold and left a message with no call back.. What's going on.. So disappointed..

I brought my engagement ring into the Fred Meyer Jewelers in Tigard, Oregon to be resized and have the center stone tightened (it was loose). I was given a confirmation receipt which stated the price would be $22.00 and with a promise date. Later they called to say that the cost of the resizing had quadrupled! And it would take an additional 10 days! I told them to forget it. This is very, very bad customer service! I will not be doing business with Fred Meyer Jewelers in the future.

I purchased a chocolate diamond Kallati ring with lifetime care plan. After wearing it for less than a month it lost a stone. It was sent to in store repair. Again losing 4 more stones in about two years (it was in for repair for at least 1/4 of the time owned). I attempted to return it after the second stone and was talked into having it repaired again. I believe this ring is defective. An $8000 + ring should not be losing stones. At what point is it deemed irreparable? It's lost 1/3 of the original stones. I wear numerous other rings and have not lost a stone. Fred Meyers Corporate Office said they would repair, replace it with the same or store credit. They are refusing a cash settlement which is an option on the lifetime care plan. Buyers beware. The lifetime care plan is not what they say it is.

I have purchased jewelry from Fred Meyers Jewelry in University Mall in Orem for years.. I have many beautiful pieces. I always buy the warranty package and I religiously take each piece in on a regular basis to be cleaned and checked. I took several diamond rings and a diamond pendant in last night to be checked and cleaned. The salesperson said that I had three little diamonds on the pendant that were loose, and 5 diamonds on one of my rings that were loose. She said we had purchased the warranty and the service package on the ring, but just the warranty on the pendant. And to tighten the prongs on the pendant (which takes all of 30 seconds) it would take 2 weeks and it would cost $25.00 for the first diamond and $10.00 for each additional diamond.

My fiance works hardscaping. He needed a ring that would last and not scratch fade or bend. Elysium Black is the best thing on the market. It's solid black diamond crushed and made into a band. There is no metal. It won't fade or tarnish. He wanted it. So we went to Littman Jewelers in Albany, NY. Purchased his band and the lifetime care plan for over 150$. They don't tell you that the company (Elysium Black) offers a free warranty if you register the ring on their website. FFW a few weeks, my fiance takes his band off at work for a moment. Boom... Ring’s gone. Lost or stolen we don't know. The care plan from Littman won't cover it. They stated they will cover broken or lost diamonds of the same value. Well that's just it. This ring IS SOLID DIAMOND and over 1700$ a pop. I asked for the serial number and they told me there isn't one for the ring and I should make a claim on my homeowners ins...

End of 2017 I bought my wedding ring for 0% interest for a year. My ex husband and I split and so they told me I could trade in my ring and start my no interest again for another year (I traded it in after 11 months). I just had to buy something double in price. I did not want to be stuck paying 29% interest on the last $1500 for a wedding ring so I traded it in for earrings. Here we are almost a year later and I have the money to pay it off. About $3300 but to my surprise I have been being charged interest on the $1500 for a year which comes to almost $1300!!!.

I said to the saleswoman (and later to a sales manager in a different branch) that it is crazy and unheard of. To which he said: this is corporate policy which I'm not happy about because I need to explain, but it is what it is. As the result women with ring finger sizes different from 7 always get to pay more.

I purchased a wedding band (7 diamonds. 70kt) at the Bellingham Bakerview Rd location back in October last year. I only wear my ring mainly on special occasions and maybe a total of 30 days worn in the past 8 months. I was just on vacation and I noticed a diamond was missing... Wow to my surprise how this could happen so fast. I did purchase the lifetime warranty when I purchased the ring. I am not sure if a missing diamond is included in the plan.. Do I have any options or can you provide me on what my next step is? I currently live in Canada and don’t wanna make the drive if the ring is now not repairable.