Fred Meyer Jewelers

I was required to purchase the Lifetime Warranty on four pieces of jewelry ($299 each) from Fred Meyer Jewelers. They closed the store and can not honor the warranty inspection. I have requested filled out a refund request and emailed it to them on two occasions. However, I have not heard back from them.

Upon all stores closing this company went downhill. It is embarrassment to the Kroger name. They took the band of my $4k bridal set and ruined it. They replaced my SI1-G diamonds for low quality inclusion and carbon filled crap. It is no longer a matching set. They offered me 50% refund on both my rings, I moved forward on the band and 2 months later asked to do the same on the 2nd ring and they told me to contact their legal team and hung up on me. Still waiting for a response. RUN from this place, DONT BUY ANYTHING!!!

I purchased my engagement ring through Littman Jewelers February of 2019 & my wedding band shortly after. I've had all the maintenance work done to it as directed. My store in Greensburg closed down at the end of 2020, so now I am forced to send my jewelry to Fred Meyer Jewelers. I sent it out February of 2022 to be inspected, only to have to turn around in May to send it back because there were diamonds that were loose. I didn't have any issues in February, however, this time around has been A NIGHTMARE. I sent it on May 26th, and it arrived the next day. On 6/8, they send me an email stating my rings are not under the "Lifetime Care Plan" even though I had two receipts that say otherwise. Needless to say, after 2 days of going back and forth with them, they "settled" with me and said they'll add it on the plan, even though It's on there.

Have purchased most of my Wife’s rings at Fred Meyer Jewelry. Went into Fred Meyer Jewelry April 8th, 2022 with a ring didn’t buy there, with a 2 carat Diamond that I purchased for the 2nd time due to losing the first one. I wanted to surprise my wife with the new Diamond for Mother's Day. Just needed the new Diamond set. I was told that I would be getting a call within 1 week with the estimate and the expected date to have the ring back was 4/22/22. I have not received a single phone call or email from them since. I have called 4 times only to get a different story and was told 2 times by the person I talked to twice that they would personally look into it and would call me within 2 days that was 2 weeks ago.

I purchased a Gents Citizen Eco with a blue face and white metal from Fred Meyer's in CDA Idaho. In less than a year the dial that controlled the action simply fell out. I returned it to Fred Meyer's and was told it would cost me $20 to return it to Citizen to see what the repairs would consist of. I asked if it was covered by Citizen for the repairs and was told NO even though it had only been 8 months and 3 days to be exact. Once it was sent in I received a phone call saying it would cost $375.00 to repair and Fred Meyer valued the watch at $290.00 even though I spent nearly $400 to purchase the watch from them. Check out the video of the final days of the watch on YouTube, Instagram, Facebook and any other source I can display the video. DO NOT BUY FROM FRED MEYER JEWELERS OR CITIZEN IF YOU'D LIKE A QUALITY WATCH.

I have had my wedding ring for 2 years now and there has been 2 diamonds lost from it. I sent it in for inspection and 2nd missing diamond because they closed all their stores in Wichita and now i have to send it in. Anyhow, it had been gone for 3 weeks and I just got it back yesterday. They had sent it back to me with an additional diamond missing out of the ring. I told the customer service lady that I am extremely upset about this and I feel like they don't even inspect my ring at all. This is horrible. I love my ring and the way it looks but I almost wish we didn't get my ring from Fred Meyer.

My rings was purchased in 2014 before stores closed. I recently contacted FM to have my ring resized. I was assuming that I would end up having to mail it, and was disappointed that it ended up being the case. I got the email with QR code right away, but never the inspection form. I emailed back right away so we could send it right out, and still have yet to get this form. It's super annoying that something so simple isn't done yet. I hope that my ring will be taken care of like they did when they were local.

Purchased all of my wife's jewelry from here and loved this store and the people but after closing all the stores in our state the lifetime care is completely worthless. Been 2 weeks and no idea where our jewelry is.

I bought a 5,000 dollar ring from this company along with the lifetime warranty. They have closed all their stores in my state, and I have been on hold numerous times, left numerous emails and tons of emails trying to get a shipping label for repairs and then now 3 weeks later still waiting on my ring to come back to me. The last time after holding to speak with a supervisor I was told there was nothing they could do. There is no reason that these warranty checks can't be done by a local jewelry store that they can contract with. The fact that they expect us to send our rings and valuables through the mail, even with it being fully insured, is absolutely unacceptable. I don't want to sell my wedding ring just so I can go to another jewelry store that's near me. That would probably break my heart. I will NEVER buy another thing from Fred Meyer. And I hope anyone else that is just as upset as I am never does either.

I bought a 9,000 dollar ring from this company along with the lifetime warranty. They have closed all their stores in my state. I have been on hold numerous times, left numerous emails and tons of emails trying to get a shipping label for repairs. They don’t respond to any of their emails or messages. The last time after holding to speak with a supervisor I got disconnected as soon as I was transferred. And they couldn’t be bothered with calling me back. Had to go thru the whole hold again. Save yourself the headache. Don’t buy from this retailer.