Consumer Complaints and Reviews
I husband bought me a promise ring a little over 2 years ago. The ring has more sentimental value than anything to me so when things started awry I was concerned. We purchased the Lifetime Warranty Plan so that if anything happened the ring would be taken care of. On 5/31/16 we took the ring in for it checkup. The person who took the ring did not even clean the ring but marked that "no work required." 6 weeks later 5 stones were missing so I took it in again. The stones were replaced. 2 weeks later 4 more stones were missing. I took the ring in and forgot the paperwork but when talking to another salesperson she said it was not a problem. She refused to give me my ring back and accused me of not purchasing the Lifetime Warranty. I finally got my ring back and reported her to the main office.
After a few weeks I had conversations with the regional FM Jewelry manager and it was agreed that they would replace the ring. After a week another diamond was missing. I normally worked with one particular sales associate and later found out she had been fired because she tried to help me and as a vindictive action the jewelry dept. manager had my favorite sales associate fired. I will never walk in or buy from another FM Jewelry Dept. again. BTW, I found out when I took all my jewelry in to have the check up completed on 5/31/16 the sales associate who took all of my jewelry, did not clean nor did she check them was the manager. I took my engagement ring in to be check my favorite sales associate the next day and the diamonds were loose on that ring. Never, never again.
We bought a $6000 ring from Fred Meyer Jewelers and when we had it appraised at the store and they said it appraised at $6500. When we took it to an independent jewelry store they told us the diamond was man made and worth about $100. They are selling fake diamonds as the real thing!! Do not buy from them.
I spent $2000 on a ring and 3 pairs of earrings in May 2016. The ring $1595 has been repaired 3 times now and it is just August 2nd. All 3 pairs of earrings have broke and had to be repaired or replaced. I will not spend another penny of my money at this store. I would not recommend them to anyone.
For our 25th wedding anniversary I picked out a ring that I just loved and we purchased it. Everything went fine with this purchase. The only this is we did buy the insurance and since we would be moving I asked if there was a place in MN that would honor this warranty, they stated, "No problem". Now I find out there is no one in MN that will do this. Waste of money. Then for our 26th I asked if I could get the necklace that matched my ring and we went and ordered it. After a week I called and the lady on the line told me I would have to wait, "it takes time". So at the end of the next week I called and still nothing, they went to look to find out and the manager never ordered it. So we had to wait another week.
After we got the necklace we asked if we could change the clasp (at our expense) and we asked the manager if the chain was strong enough, "No problem". Well then we waited another week and when the sales clerk tried to put it on my neck it broke. Like a dummy I gave them another chance and they said they would rush it. Well we went into the store since we had not heard from them and they could not find the necklace. It never came back from the repair place. It seemed like they did not care so we cancelled the complete order. They did not even know how to do a credit and it took over 1/2 hour to get this done. Will never go back again. I did call customer service and make a complaint, that was 2 weeks ago and have never heard back. They just don't care. Fred Meyers Jewelers, 9150 N Tarrant Pkwy, North Richland Hills 76182.
My husband bought me a $700 Gucci watch from the store in 5th Ave Mall Anchorage, AK 2013, and the watch stop working on March. So we take it back to the store and we've been told it's not gonna cost us anything by fixing it because it's still in warranty! The lady write us a receipt and promised 4 to 6 weeks we will get the watch back. Then, the last day before it turn the 7th week, sb call us from the store and told us that it's gonna cost us $99 to fix the watch, if we don't want to pay the $99 fee we can just go to the store and take the watch back! My husband want it be fixed so he agree to it.
The store manager is really rude, and we try to talk to the state manager and he told us the same thing that's nothing they can do because the fee is going to Gucci! What the hell, we spend thousands of dollars in this store and that's how we get treated! I will never go back to buy any kind of jewelry in Fred Meyer and I will make sure my friends all know that!
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Do not use this company. They use TD Retail Credit Service. Not only does this credit company have the worst customer service (got hung up on 3 times). Fred Meyer just says "oh man, so sorry this is happening, but there is nothing we can do about it, it's outsourced." In the small town that I live in, the Fred Meyer Jewelers employees have told me they get complaints all the time about the financial company they use. So wouldn't you think that Fred Meyer would find a different finance company? The financial company is putting all of our extra payment (about 200.00 over) toward the amount being financed and not the one that has a special deferred interest for 1 year, even though this loan was the first one taken out. So basically they are crooks. They know that as long as they continue to do it this way they will also get all of the deferred interest at 28.9%.
First - I wouldn't have chosen this store. My boyfriend went there just to get a ring to propose with. It's the ring I have for now, so I'd like to wear it. It's a touch too small, so we went to get it resized. The woman there was horrible. Asked me what my ring size was and when I told her she scoffed at me. Then proceeded to tell me that I was incorrect. That the ring I had, a 7, should fit me fine. "Lady, I WORE the ring for a day and it cut in to my finger painfully." Told her "Fine, can I do a 7.5?" She says sure! And becomes a totally different person. Also, she said "You don't wear rings much do you?" I DO WEAR THEM, it's how I know my ring size, seriously. I figure if the 7.5 is too small I'll just get it sized again.
So today is the commitment date for it to be done. I call them to see if it's ready and the woman on the phone just says "No, it's not done yet." I said that today was the day they told me it would be ready and she says "Sorry our jeweler went home sick yesterday but she should be in today." They've had the ring for over a week, I fail to see how the day before it was due is of any relevance. So now I wait. I would not be shocked after reading the other reviews if something worse happens. This took place at the store in Columbus Ohio at the Graceland Shopping plaza. The original employee was named Vicki and she struck me as the type of person that would convince you to get something other than what you wanted because she "knows better." Avoid this place.
I called to get the status on my account. Just wanted to create a profile online and needed some information. I had to call a total of 5 times and got transferred a total of 8 times. Every time I called, the person I talked to couldn't help me because I was asking about a Littman Jewelers credit card and this went on and on. When I finally got a hold of someone who could help me I just closed the account! I'm glad I haven't bought anything there in a while and now I never will! I truly hope this will stop someone from dealing with what I had to deal with.
Where do I begin. First off I am beyond mad I have to continue to deal with this god awful place. On the 28th I took my engagement ring in to be sized and sent off which was all fine and good except it was promised on the 10th which alas that lands on a Sunday. So I go and double check to see maybe it came Saturday since I know it won't be here Sunday because stuff doesn't get sent on Sundays. The lady I had to deal with kept saying over and over again "not until the tenth". It's promised tomorrow. She was very very rude, scoffed and frantically walking around so I asked "can you please check". She goes in the back 5 seconds, comes back out and says "nope not here" and again "it's promised on the 10th".
I'm pretty pissed off now, actually livid. Worst customer service of my life. Taco Bell would have treated me better on their busiest day. It's now past the tenth and I haven't heard anything. I'm not a fan of this company. I don't think they'll be getting any future purchases from me and I'm letting all my friends know about how I was treated.
12/3 my fiance and I went to the Fred Meyer Jewelers to look at wedding sets. He had purchased my engagement ring there and we were planning to buy our wedding rings also. We had cash on hand. The long dark haired lady who was working made eye contact with me three times without acknowledging my presence, no hello, no "we'll be right with you", nothing. I made it clear to her we were leaving and the reason why was because she hadn't acknowledged us. At that point she could have offered to help us but she did not.
On 12/10 my husband and I were having lunch at a restaurant and this salesperson was there with another woman. As they left, they made a point to get my attention and make a snide remark. It did not go unnoticed. I will share my experience regarding this woman with as many people as I can. I prefer to shop local but I refuse to shop somewhere where someone treats people so horrible, on the job and off.
The man working the watch counter was very rude. He was not polite and very unhelpful. I would never recommend anybody going to that location to have any work done on their watch. When somebody is coming to a store to spend money you would think they would be treated in a nice manner.
Took my 14 karat gold rope to be repaired on 8th 22 2015. It has been broken at the class and I was going to get it repaired. Upon picking up my chain I notice that the jeweler have replaced my goal with rose gold at the classes, a chain with a 10 karat gold rope and it was broken in the center. The manager try to give me the chain but I knew it wasn't mine. I took it home and examine it with my husband and call back to the store to speak to the manager.
She then had me bring the chain up and insistent that my chain was 10 karat gold necklace but on my receipt the description read clearly 14 karat gold 18 inch rope. She noticed her writing and I proceeded to ask if they have any more necklaces. She said "yes" in the jewelry case behind me and while looking through the cave I noticed a 14 karat gold 18 inch rope and I asked to see it and she had a ticket price in the amount of 639. That chain was mine that she had tried to switch. I called my husband to look at the rope and he knew right then that was my rope. So never go to Gallatin TN Fred Meyer Jewelry, they steal.
Recently, I had a battery for my watch replaced at this store. Later I noticed that the back cover had not been turned as far as its previous location, alerting me to a possible water leakage problem of the waterproof watch. Today I returned, also to get a new watch band, asking that the back cover be tightened. Well, the job was bungled. At least eight noticeable scratches were placed onto the case surrounding the back cover. This job should have been done with a suction cup to turn the cover. Instead it was done evidently with a sharp tool. So, if you want your gold watch serviced with a pipe wrench, then go to Fred Meyer. Better, take it to someone who at least knows how to handle a wrench, a plumber.
I purchased a cross necklace for my boyfriend at the Washington square mall location. I told the guy my boyfriend was in construction and I needed something strong and sturdy. He helped me choose what he said was "the strongest" chain they had and the cross I chose had several pieces to the construction of it. Two weeks after spending $130 on said necklace the cross began coming apart and the chain broke. I took it back to the same sales person and he replaced the necklace. My boyfriend stopped wearing while at work to try and protect it but there now was a problem with the metal rings that attached the cross and its dog tag, that I had gotten engraved.
The rings kept separating and allowing both cross and dog tag to fall off the chain. Took it again back to the salesman who said "just bring it back if you have any more issues" and was told it was our fault the necklace was breaking and there was nothing he could do. I bought this necklace as a gift for an important milestone in my boyfriend's life and had a meaningful scripture engraved on the tag and now it's just an expensive fail due to the deception of the salesman and the quality of garbage I paid too much for. I would never recommended buying anything from Fred Meyer Jewelry.
I purchased a watch and was told there is a 30 day return time with no questions asked. When I went to return it the very next day, they told me since it was sized I cannot return it because it could be damaged. Even though they sized it, they can't return it. The place is a joke and unless you can get a watch without sizing it, I would NOT recommend this company to anyone I have ever talked to. Corporate must think it is funny not doing anything about the problems they always have because I read a new review every day. (DON'T GO TO THE CANBY, OR FRED MEYER.) They are just rude.
Please avoid FRED MEYER JEWELERS unless you want to encounter problems later on!! I bought a ring for my fiancee but because of financial problems, I couldn't afford to keep it. I went to the store to return it and the very rude employee told me I couldn't return it because it was more than $50. Excuse me??? So how do I get my money back??? Well you can return the item, but the store mails the refund to you, which takes at least TWO WEEKS!!! This is the most B.S store policy I've ever heard of! I will never go to this jewelry company ever again!!!
I went to the Fred Meyer Jewelers on Old Steese in Fairbanks, AK to buy my boyfriend a promise ring, knowing I didn't need a warranty because he wasn't going to wear it forever. He found one he liked and the sales associate had to get his ring measurement to order the right size because, of course, we didn't expect the ring on display to fit. I figured this was the norm and that getting the right size would be included in the price.
After the associate acknowledged his size of 7 & 1/2, I paid for the ring, given a receipt, and would be called when to pick it up. It was going smoothly until we picked it up and it was too small, turning out to be a 7 & 1/4. Obviously, somewhere in the process, I would guess the associate wrote down the wrong size or the company sent the wrong one, but I didn't see it as our fault that the ring was the wrong size. However, the associate kept insisting we needed to buy the warranty in order to get the right size and I kept telling her that I do not want or need the warranty and I would just like the right size that we first ordered.
She finally just put the order in and this time we had to wait longer to get this second ring. Today, I went to pick it up and was full well expecting them to push the warranty again, which they did. I explained to them everything that had happened and they responded saying we had to pay to get the ring In the right size in the first place. I naturally got irritated because no one had bothered to tell us this at any point and I don't see the logic in the customer paying extra to get the right size when the display ring more than likely isn't going to fit.
If I would have known that in the beginning I wouldn't have bought the ring in the first place because you can't "punish" the customer's finger for not fitting their display ring. I ended up just buying the warranty since I was tired of dealing with this jeweler and I wanted my boyfriend to have his ring he'd been waiting for 2+ months, basically wasting $54.99. Never again will I buy from this company and I'll be sure to let people I know as well.
We bought an 1100.00 bridal set on their website. When it came, the size was incorrect and there was a small stone on the side of the engagement ring missing. I took it back into the Fred Meyer store in southridge mall in WI, and ** the manager is who I dealt with. I had receipt in hand, and she could not have rushed me out faster. She said "oh, yeah, I will just go ahead and exchange this for a brand new ring, same ring model, right size, all the stones intact." Took my number and told me she'd call me tomorrow to tell me where it would be shipped (either the store or my house). Next day, no call. I ended up calling them only to be told they now could not find the transaction record for the purchase, and they would have to "dig a little deeper". Mind you, I HAVE the receipt, with the number RIGHT ON IT.
After no return call again, I call to find she had left early, and made no further attempt at my ring situation or making it right. Instead, the next day, without asking me first, REFUNDED the credit card, and said I would have to re purchase the item, since I didn't want to pay ANOTHER $100 to resize the ring. I paid 1100.00 to have Fred Meyer RUIN my ring buying experience for this bride. We are now instead spending $2800 with Kay jeweler and have a much nicer ring set and a much more pleasant experience. Some people, like this ** woman, need not be in customer service. Ever.
I bought a ring a couple months back and couldn't make up my mind on the one of two I liked. The girl behind the counter stated that I could bring it back within 90 days for an exchange, so I took my ring back and went to exchange and all was going fine till she said she would have to get help from the manager on how to ring it up cause she couldn't figure it out. When the manager took over she said "you're going to have to find something more to add to this". I said "I'm just exchanging this ring for another", and she said "if you bought a 700 dollar ring you can't exchange it for a 675 dollar ring." That you would have to find something else to add with it to reach the 700 dollars???? It says nothing about that on my receipt! NOTHING AT ALL! All it says is exchange not exchange for the exact price or more.
If everything rang up to be 699.99 I still would have to find something else to buy at the store for a penny or more to do the exchange? ARE YOU KIDDING ME?? Nice customer service... NOT!! When I got home I noticed that my receipt was never returned to me so since I will never step into that store EVER again, I called and they are mailing me my receipt and then I will add it to this so I can be a "verified buyer".
Trying to order it online from their website and when I get down to billing and shipping and it says enter expiration date for credit card, it says it's invalid. That's not right because I called the bank and tested it for me and said it's on their end.
I was at the store and wanted to pay my bill but was told I had to pay with cash or check. I wanted to use my debit card but couldn't!!! Why not? Debit is same as a check, I no longer carry checks, debit card is so convenient. SHAME, SHAME. Then went on line to pay and had nothing but trouble. Will travel to store and make payment and as soon as possible will pay this off and not use it again!!!!
My husband bought me a wedding band worth $599. At that time, in 2009, it was specified on the contract paper that the ring is eligible for trade in any time at twice its original value. When I showed the ring to this "presumptuous" Asian Lady, she told me that she has been working for Fred Meyer Jewelry for 20 years and that my ring does not qualify for a trade in according to their new policy. So, even though the paper contract says it does, this lady condescendingly said, "Oh I just don't want you to get disappointed before you start trying on some diamond rings." I felt insulted at that comment. I told her, "even though my wedding band will not qualify for an upgrade I still want YOU TO SHOW ME the rings that I want to try on!" That lady has such poor customer service training, I cannot believe Fred Meyer will retain such an employee for 20 years!!
We took some jewelry in to be repaired. When I went to pick it up, I tried using my credit card. I was told it had been discontinued. I was never informed of this. I paid it off months ago and was on time. I have contacted credit services several times and have gotten nothing but the run around. I will no longer do business with them. There are plenty of other jewelry stores.
My fiance bought my ring here, and he spent three-thousand dollars cash on a .60 carat, H-color, I2 Canadian diamond. During the time he was away at school, I noticed imperfections inside my diamond. I mentioned it to him, and we decided to go back to Littmans to point out the faults together and try to exchange the ring when he came back from school. When we went to Littmans to do so, we both found out for the first time that we would have to double what we originally spent, bringing us up to six-thousand dollars. We did entertain the idea of doing so by going back three other times, but it was just too expensive and out of our budget! I went to other jewelers to see if they'd buy if from me so I could get a new ring, but was only offered $300 tops because of the diamond quality. On a ring we spend $3000 on! Another jeweler said he wouldn't have sold it new in his store for more than $1500; half of what we paid.
This information we were given from multiple gemologists and appraisers makes us feel that Littmans robbed us of our money. When we went back to Littmans and expressed all this information, they denied that we ever complained about diamond quality and they would not work with us, even though we tried multiple times. The ladies at the store were very rude and unprofessional when speaking with us, and lied to their regional manager about our complaints. I don't know why they say we never complained about the diamond quality when we had an appointment to look at other diamonds and were given a Littman's diamond quality chart to educate ourselves on diamond qualities.
They told me that the regional manager would contact me, and he never did. I had to back to the store and ask why I never heard anything, and they said that I should talk to corporate instead. Well, why didn't they call me and tell me that instead of making me wait and giving me false hope of hearing from someone higher than them?
I wrote a letter to the corporate office and I still never heard anything back from them. I am so disappointed in this company and will never shop there ever again or recommend them to anyone. I want to get rid of this ring and never have to think about what they did to us ever again. I am so hurt by what they did to my poor fiance, they ripped him off so bad and made him think he was getting a good deal when he wasn't.
Was horrible, did not tell us of this week's discounts, quoted much higher prices than on mailer ($200 more). She said only had one of what we wanted and it was already sold. They only had 1 of each item. Also told us we could probably find it cheaper on the internet. We left and went to the store on Barker Cypress in Cypress Texas. Thank goodness we did.
I just called the Fred Myer Jeweler location in Newport. Kentucky (7-23-2014 at 6:25 pm) to ask if I could make a law away payment with my debit card over the phone and I was told NO by a woman I believe was named Tiffany. She said for security purposes. But when I asked if I could pay with my debit card at the store she said yes.
Literally thousands of retailers accept over the telephone debit card payments and I am totally dissatisfied that Fred Meyer does not. If I had known this I probably would not have put the ring in layaway there. I did not object when the salesman added the lifetime care plan to my purchase without asking me first, a $39.99 charge. My wife and I also purchased our wedding rings there over Three years ago. I want this policy changed or I am taking my business elsewhere!
I purchased a diamond engagement ring from the Fred Meyer's store in the Southwest Plaza Mall in Littleton, CO. I also purchased a lifetime service plan for $125.00. I told the salesperson that I was moving to Minnesota and she told me that there were Fred Meyers stores in Minnesota that I could take the ring to for service. She also told me that they had a reciprocal agreement with Littman Jewelers and there Littman stores in Minnesota. When I moved to Minnesota, I found out that there are no Fred Meyers or Littman Jewelers stores in Minnesota. I was sold a worthless service agreement. I attempted to contact their store in Littleton but they had closed one month after I made my purchase. I would have never purchase the ring without a service agreement. I would never purchase another item from Fred Meyers due to their dishonest practices. I have contacted the BBB.
Ring resized. Resized ring was noticeably lighter and thinner on the sides. You could see where the ring was cut and stretched on each side. Jeweler adamant that ring was not cut on sides and was not thinner or lighter. Paid the 150 bucks and took it to jeweler who made it. Verified it was cut on each side and stretched and of poor workmanship. Ring is being restored to original proportions and new size. Very unhappy with service, workmanship, and that jeweler lied about how ring was resized. My wife has spent thousands at Fred Meyer and now I wonder if I should have her rings checked for fake stones.
My boyfriend and I have been together one year and were really excited, so we decided to purchase each other promise rings. He bought mine through Kay's because Fred Meyers sapphires are so overly priced. I bought a men's wedding band as a promise ring from Fred Meyer Jewelers. I purchased the ring and the care plan for a total of $149.95. It has been two and a half weeks since we ordered our rings. Unlike Kay's, Fred Meyer could not give me a promised date or even an estimate of when it would be in. I went into the same location I purchased the ring and I asked if there was a way they could contact the vendor to see when it would be in the store. The sales associate said she would call in the morning and get back to me. Mind you, this lady did not even take down my information so I knew she was just trying to get me to go away. I called just now because it has been four days and the lady who sold me the ring gets on the phone and says she will call me back when she isn't with a customer and hung up. It is sad to say I am receiving poor customer attention for the sole reason that I did not purchase a $20,000 ring. Would not recommend Fred Meyer Jewelers to anyone.
I was a very loyal customer to Fred Meyer Jewelers as growing up my mom purchased many items from them as well. I live in KCMO and all of the stores have closed in my area. I purchased both my wedding set and husband’s band from FMJ with the extended life protection plan. I received a letter in the mail letting me know that the stores in my area were closing and the store that would now service me is in Darby, KS (3 hours away).
I found a jeweler who has been in the business for over 25 years to maintain and make sure my diamonds are in place. It was last serviced in March of 2013. On Aug 2, 2013 a co-worker noticed the head of my ring missing which hold the main diamond. I had no idea it had fallen off. The bad thing is what am I to do now? SECOND this is not the first time this has happened to me with FMJ. In 2002 I had a ring and the head had fallen off and I returned it to the store for an exchange.
Now it doesn’t stop there. My cousin also purchased her wedding set from FMJ in which she was washing her hands and looked down and the head was off of her ring. She returned it to the store and the head was replaced. Ummmmm at what point will FMJ say this cannot be a coincidence and I am sure there are plenty other victims of this. At this point FMJ wants me to mail them my ring and they will decide what to do from there. In the meantime I have not been given an expected return date or plan of action. I am some hesitant on mailing my ring as I have the thought of never seeing it again. I wish there was something else that could be done.
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Fred Meyer Jewelers is a jewelry company founded in 1973 by jeweler Fred G. Meyer as a jewelry catalog-showroom company. The company, which operates retail locations in malls and larger department stores in California, the Midwest, and much of the Northeastern U.S., offers a wide range of jewelry products. The company operates under both of the names Fred Meyer Jewelers and Littman Jewelers.
- Free shipping: Fred Meyer offers free shipping on any orders over a minimum dollar amount for customer convenience.
- Convenient locations: The company has more than 300 brick-and-mortar stores across the United States, making it easy for customers to find and visit one of its locations.
- Community-minded: In addition to selling jewelry to customers, Fred Meyer Jewelers is community-minded. The company gives more than 200,000 dollars to charities each year, including the Humane Society and Breast Cancer Research.
- Legitimate sources: Fred Meyer guarantees all diamonds sold by the company are from legitimate sources. The sources are not involved in funding conflict and comply with all United States laws, so customers can be sure they are not supporting any dangerous or unlawful activities.
- Children's jewelry: Fred Meyer offers jewelry in children's sizes so shoppers can purchase smaller pieces.
- Best for Couples getting engaged, customers looking to buy a luxury gift and religious consumers celebrating milestones.
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Fred Meyer Jewelers Company Profile
- Company Name:
- Fred Meyer Jewelers
- Year Founded:
- 3800 SE 22nd Ave.
- Postal Code:
- United States