Fossil Reviews

I am absolutely so frustrated with this experience so far. I bought my husband a watch for our wedding day, had it engraved with a special note on the back, it is a beautiful watch. Unfortunately it arrived broken but we didn’t know until he put it on, I called the number I was given in store and was promised it would be an easy fix and would be back within 5 weeks. I sent the watch out to be repaired less than 2 days later.

I have two older watches, 6 or 7 years old, that needed repairs. One of them, a Fossil, needed the metal band reattached at the face (I supplied the parts); the other, a Skagen, needed a new leather band. I mailed the watches in as Fossil instructed to something called "FG Services" -- which seems to be some catch-all, outsourced repair service for several brands, including Fossil and Skagen -- only to have them mailed back with letters they they could not be repaired.

This has unquestionably been the worst customer service experience I have ever encountered. I purchased a Michael Kors watch on 08/14/2024, which stopped working shortly thereafter. Since 10/31/2024, I have been struggling with your customer service team (contact email: info@fgservices.com). The way your department treats customers makes it seem like you believe we are fools. With each email, a different representative provides conflicting information, completely disregarding the service history. The level of disorganization within your company is astonishing, with employees seemingly running in circles without any coordination.

Bought the watch a while back and stop using it because I bought a Samsung since the Fossil watch was not charging. Now before trashing the watch I wanted to see how much out of pocket I will be and for 65 dollars I would even try to get it fixed since the watch is not even worth it. Do not buy a smart watch from this company. It be a total loss.

I ordered a Fossil watch from Amazon, which came timely and was beautiful. But, it was too tight. You have to call their customer support team to order additional links. I called the customer support team and was immediately annoyed that they outsource their customer support to another country, because the language barrier makes it more difficult. But fine. I ordered the links. The first two are free but you have to pay $5.99 for shipping, which feels like discrimination based on weight because my wrists don't fit in their standard size. But fine. I paid the shipping and was told I'd receive an email confirmation, but I never did. A few days later, I emailed customer support and explained that I never received any confirmation but my card was charged. Eventually they determined that could verify they charged my card but there was no order associated with it (literally how?) and so they would immediately refund me.

My watch worked for less than a year. The reset buttons (2) did not function and the watch quit on me. I took it for repair but the jeweler did not have the necessary parts because of foreign manufacturing. I will not buy watches nor wallets again. And I do like the wallets.

I recently engaged with Fossil's customer support regarding an issue with my new smartwatch not holding a charge for more than 12 hours. The digital assistant was prompt but offered limited assistance, quickly channeling me to a human agent, which I appreciated for a more personalized resolution. Upon connecting with the agent, Allan M., I explained the persistent issue with my smartwatch's battery life. Allan's initial suggestions, such as checking the charging outlet and visiting a physical store, didn't seem to address the core issue of a potentially faulty product. Considering the impracticality of traveling hours to a Fossil store, Allan then suggested initiating a repair request online.

I placed an order November 29th and their site says it should have been delivered Dec. 1st. When I click on tracking info, it is still in their facility as of Dec.15th. I cannot get anyone from Fossil to help me! I am so frustrated as this was a Christmas gift.

My Fossil watch was only 4 months old and the motion went out on it. Would not keep time after two brand new batteries. Send it in for repair. They want to charge $65 for repair. They do not stand behind their brand. The watch is not what I call high quality so beware.

Very poor Quality. Within 2 months Chain color began to fade. Gave for Repair and got the chain changed. Again in another month, the same thing happened - More worst fading of color. When reported they charged me AED 220. The watch is within the warranty Period. Not recommended at all.