Fossil Watches

Crown on watch no longer worked. Sent to Service Centre at my expense on 30/12/2022. Received SMS on 11/1/2023 that watch repairs were underway and a 4-6 week time frame was to be expected. Heard nothing more so sent and email on 12/2/2023 to find out the current status of the watch. A return email was received on 13/2/2023 stating that damage has now been assessed as "collision force damage" and parts are unavailable at present to repair your watch. This "collision force damage" according to the technician is due to external factors.

Very poor Quality. Within 2 months Chain color began to fade. Gave for Repair and got the chain changed. Again in another month, the same thing happened - More worst fading of color. When reported they charged me AED 220. The watch is within the warranty Period. Not recommended at all.

I bought several Fossil watches over time at a Fossil store when I was visiting a mall in another city but when it came time to put in a new battery, I was not able to get the backs off. I'm used to changing my own batteries in my other watches but this was impossible, I even bought a kit from Amazon for this purpose but to no avail. I had to go to a Fossil store when I was visiting in this city which is 90 minutes from my home so they could loosen it but they had no batteries available to replace mine. Now I'm stuck with all these non-working watches. I contacted the headquarters and was told I would have to send them in and pay 10 bucks a battery. I have at least 10 watches, so needless to say I am now stuck with a bag of useless watches.

I have had my Fossil watch for just over 1 year. I will start by saying it is beautiful! I love the look of it and I love the selection of faces available through the Facer app. However, I can no longer use those faces or many of the other features of the watch because the battery dies after only 8 or 10 hours if I utilize many of the features I got the watch for!

I've spent so many hours over the last 12 months trying to get my money back. Got a gift card back after weeks, then tried to use it only to find they won't accept it online. I counted over 20 email exchanges with their customer service lines, not to mention 7 calls and long delays. They wouldn't initially refund me after not delivering the product, which led me to report them to the Better Business Bureau. Only then did they respond with the gift card. Now, when I try to make a purchase with that gift card, it says they're experiencing high sales volumes.

So disappointed in the service I received from Fossil. I ordered an embossed wallet that my partner really wanted early enough that it would be here for our anniversary. They made a horrible mistake on the embossing and upon calling I was told I needed to return it but they would send out a replacement right away. I called the next day to see about getting tracking information and was told that whoever told me that it would be sent out was mistaken and I needed to wait until they received the return until they could send out the replacement. Even though they made a mistake on the embossing it’s somehow now my issue to wait an extra 20-30 days for the mistake to be corrected when my anniversary is in less than 10 days.

I have ordered some wallet for someone special as GIFT. Unfortunately it never arrived. I tried to contact FOSSIL but they are very unprofessional to communicate. I am still awaiting for my refund. It's very very disappointing and embarrassing. I wish I could see their review before place the order.

When I was ordering a watch for my son it was listed on the Fossil site for $50.70 but when I placed it in my cart and tried to check out it jumped to $118. I chatted with someone and they had me send them a picture of the ad. Then they said I needed to call customer service and gave me a number. As I talked with them they put me on hold and upon return told me they could sell me the watch for $70 and that was as low as they could go. I ask them again why they could not honor their ad and they apologized and said they couldn't honor their advertised price. I have since been contacted that I will be hearing from them but that was a week ago and nothing yet. BEWARE WHEN YOU ORDER AND CHECK YOUR RECIEPT!! I do not trust this company and do not recommend them to anyone looking for a watch.

My fourth smartwatch; I had high hopes for it. The black silicone wristband irritated my skin so I replaced it with a nylon one. I am very disappointed with the battery life; I can barely get 24 hours of use out of it before it gives the low battery warning. I hate the way it constantly annoys me with ads and suggestions that I can't turn off. I have a lot of problems signing in each time I put it on; it doesn't recognize my swipes a few times before it works. When I use it for tapping on Google Pay, it fails over half the time. I miss my Pebble watch, which never let me down for 2 years. Unfortunately Fitbit acquired it and shut it down.

So I purchased a sports Fossil smartwatch and l initially thought it would be perfect for my future nursing careers as I'm a nursing student. Hhow wrong I was. The first watch I had broke within three or four months. The plastic clip that holds the straps together broke off. I got to replacement no problem at the store. The second watch started burning my wrist and it's left permanent scarring and that was after half a year of having it. So I messaged the customer service team and let them know that they had a crappy product that was dangerous for people to be wearing and it took them a week to respond. They responded with "we take this very seriously" and then sent me a laundry list of things that they needed which is fine. One of the things that they ask for which I didn't really understand was a doctor's note cuz I don't understand why someone would go to the doctors for a burn on the wrist.