Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
ConsumerAffairs has collected 86 reviews and 260 ratings.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,315,041 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Oct. 29, 2020
Such a terrible brand. I ordered 5 watches with names engraved on all of them. After 8 days they sent me an email saying ordered cancelled. Spent almost 45 mins on phone with no proper explanation. This is so ridiculous. If there is an issue with the website it should have been fixed. Same items are showing in stock but with different prices. What a horrible way to make more money by saying it’s cancelled as its issue in website. If it's unavailable it should be updated 24-48 hrs not after 8 days. Customer care representatives are no help at all. Never going to shop ever again at any fossil stores. Never waste your time and energy with these guys!! 0 for services and 00 for the products.
Reviewed Oct. 26, 2020
I purchased a watch for my fiancé on the Fossil website on Oct 20. On the 26th I received an email that my order had been cancelled. THE EMAIL HAD NO EXPLANATION AS TO WHY MY ORDER WAS CANCELLED. After 1.5hrs on hold (the first 45min waiting for a call back. The second 45min actually on hold after the rep that called me back could not address my issue) they tell me they do not have this item in stock and that is why I can not get my order fulfilled. I then asked WHY the item is still listed for sale on the site if there are none, he didn't have an answer except they are working to update their site. I then asked how do I know what IS IN STOCK OR IS NOT IN STOCK if their website is not up to date. He said DON'T BUY ANY ITEMS ON SALE or SIT ON HOLD FOR 45min to ask the sales representative if they have that item in stock.
This is not the first issue I had with the site. A few weeks before this, the site pages kept reloading every 15 secs preventing me from even looking at the items. He likes Fossil, I am not a fan and after this, I will not purchase one for him. You know sales bring an influx of traffic and increased purchases how is it that 6 days later you cancel orders, the item is still listed for sale on the website, and the email cancelling the order does not even have a reason. Crazy!
Reviewed Oct. 9, 2020
They have sale 30% off. I ordered my watch the online and 30% website didn't accept. I called them took 45 minutes to answer my inquiry. They told me that my order is canceled because watch I was looking for is not in stock. They already charged my credit card and said wait for 7 business days. I didn't receive cancellation notification for my order nor a call from supervisor or manager. The manager was away and they promise me that he is going to call me. No one called me all day. ****Just stay away. Very bad business practice ****.
Reviewed Sept. 25, 2020
Recent bought Fossil Gen 5 with lots of hope later found its battery life is so worse. Can't even last for a day. Very much disappointed. Hope they take this issue seriously and replace that batteries to gain genuine customer base.
Reviewed May 7, 2020
Ordered 7 items on their 70% sale. Payment didn't go through on PayPal because Fossil didn't claim it....lost out on sale items, Fossil basically said "can't go back in time" and offered 30% off instead. When I explained I wouldn't be shopping with them again they said "hopefully you'll give us a 2nd chance in the future."
Reviewed April 29, 2020
I bought a beautiful Fossil watch for my husband as a Christmas gift. It had a beautiful black leather cuff style band. Within less than one year the band broke along with the pin that secured the watch band. I reached out to their customer service in hopes that they would be willing to replace the watch band being it was only 1 year old, actually just less than 1 year old. I was told I could spend $30 to replace the band plus shipping. Why would I want to pay $30 to replace a band that broke so quickly?
I was really disappointed in their customer service and lack of integrity by not backing up their product better. I certainly won't be buying another fossil watch for my husband, and I certainly won't recommend for anyone else to buy one. With the quantity of bands that they purchase for watches, I guarantee that this band probably cost them a few dollars if that. For them not to be willing to replace it at no cost was very shocking. To me it's simply showed me how much or rather how little they valued me as a customer.
Reviewed Jan. 15, 2020
I got a watch from Fossil for my boyfriend for our anniversary. Not but two weeks later the battery broke and a nob fell off so I took it in to get repaired on Nov 17th 2018. The workers at the mall great! But over the phone customer service is absolutely HORRID to deal with. I have been LIED to on multiple accounts. Backs and forths of me having to pay fees and me CONTINUOUSLY having to correct them. I’ve spent a total of 6 hours on the phone all together calling this company. I absolutely will not be buying ANYTHING from them ever again and don’t recommend anyone to either.
So now it is JANUARY 15TH! 2020 AND THEY ARE SENDING ME A BROKEN WATCH BACK NO ONE FIXED IT. So now (: I am so so beyond myself. I have to send the watch in AGAIN and wait ANOTHER 4-6 WEEKS in order for my boyfriend to get his watch back. I do not like being mean. It SUCKS but this company is the worst company ever! I am SUPPOSED to be receiving a full refund for this **. But who knows if it's ACTUALLY going to happen fake ** supervisor. Calling you guys out on twitter. But they only respond to save the face of the company. ** is the only way to get through to this company. AND I NEVER **. Don’t waste your time or money on this wack company.
Reviewed Jan. 5, 2020
I’ve gone through 2 watches in two years. Both had issues with internal pieces. It constantly loses time. These are junk for the money you pay. I bought a 2017 model and previously had a 2015. I’ll be looking to switch brands after this experience.
Reviewed Dec. 10, 2019
My daughter shopped for watch on cyber Monday, paid for the watch, got an email the next day out of stock. We called them five times, rude people in other countries not wanting to help her or honor the cyber Monday sale with another watch. My daughter finally talk to someone. They said, "We cannot Honor the 50% off coupon through email. You have to do it on the phone." They Told her to purchase the watch full price. They would send her 50% off back to her account. Meanwhile they still had the money for the other watch. So that would take 5 to 7 business days then it would take another 5 to 7 business days to get the 50% off money back in her bank account. I told my daughter I would not shop here ever again. Very rude customer service people on the phone.
I saw that this company was based out of Texas. I sent them an email about what happened. All they wanted was the last four digits of the card. No apology For the inconvenience or the lack of customer service or the fact that they tied up a lot of money in her bank account. She’s 17 spending her own money. This is a gift for her boyfriend for Christmas. Hopefully she learns after this experience with them not to shop with them ever again. Just be warned. There is no customer service. The customer is wrong and they will argue with you and tell you that. I couldn’t even understand the last young lady that we spoke to. She said they Located in Guatemala City. Warning, warning, warning. Do not buy from this company.
Reviewed Nov. 9, 2019
I purchased this watch because I always use Fossil and I did not want an Apple Watch, my preference has been fossil for over 20 years. So when I purchased this watch I was really excited. But since I got the watch I have replaced the battery 3 times, unacceptable. That’s ridiculous. I don’t have time to go replacing a battery at the mall. I’m a nurse that works 2 full time jobs and this has been so inconvenient. I don’t recommend this watch at all. Maybe I should stick with a regular watch.
Reviewed Aug. 14, 2019
I purchased a FOSSIL Gen 5 watch August 5th and received a email confirmation the watch was shipped Friday August 9th with a tracking number informing me it will arrive Tuesday August 13th end of day. Wednesday August 14th I phone FEDEX and Fossil. They both inform me it has not been shipped. I've asked for a refund and they REFUSE. DO NOT PURCHASE FROM FOSSIL. The Team Leader refused to answer my questions why they will not cancel my order as it has not been shipped. I'll never order anything from FOSSIL. They have made me move to. DG
Reviewed July 17, 2019
I bought smart watch from Niagara Outlet Mall US side. Just under two weeks case cover starts falling. Luckily every time I found it. I emailed to customer support. They provide me with FedEx tracking no. and company FG Service provider asking $55 Canadian to fix it. What a joke. I will never buy any product from them thinking I lost money somewhere. Asking everybody think twice before buying poor workmanship material and quality.
Reviewed June 11, 2019
I purchased the Gen 3 Smartwatch directly from Fossil. I've had it for about four months now. In general, the watch is very heavy to me, but I don't have another brand of smartwatch to compare it to. The touchscreen isn't touchy enough. I have a difficult time getting the screen to scroll or switch to the screen I want. It can also take a few shakes to awaken the screen just so I can know the time. My primary issue is the very poor battery life. I leave about 6:30 am, and was finding the watch was dead before I returned home in the evening. It generally only lasts about 10 hours - max. That is if I do not get a lot of notifications during the day.
I do not have any extra apps on the watch - only Google Fit. I have the settings to preserve battery life. I emailed customer service, and after almost two weeks I have not received a response. So I finally called and was eventually connected to tech support who informed me that 8 - 12 hours was considered acceptable battery life. I travel often for work, and I actually need a watch that tells time for an entire day. They do not have any batteries for their watches which will last longer. So now, I'm going to have to carry my watch charger around with me until I find a replacement smartwatch - which will not be a Fossil.
Reviewed May 3, 2019
Basically the watch is comparable to any domestic watch. However, no jeweler I have found in my area will replace the watch battery. Every time it requires that I send it away for this simple task. This watch is far from the calibre of watches that require such inconvenience. Rolex, Movado are easier to have serviced than the Fossil. So it sits unused. Warning, if you decide to get a Fossil watch, make sure you are near a distributor, otherwise once the battery dies, you will have nothing more than a bracelet.
Reviewed April 1, 2019
HORRIBLE CUSTOMER SERVICE AND REFUSE TO CORRECT THEIR ERROR... Placed an order over the phone and they never repeated the shipping address. As a result they entered the wrong address. I called within 10 minutes of calling in the order because I got an email confirmation with the wrong address. They said they corrected it. WRONG. Got a tracking number a day later with the wrong address still. Called in to fix it and they said they never got a correction report from my second call. So the third guy said they would try to fix it. Called a few days later to check and still nothing was done. They continued to send the item to the wrong location. Now I have no watch and they refuse to correct this issue will a replacement nor refund. Never buying from them again...
Reviewed Dec. 18, 2018
I am very disappointed with Fossil. I ordered a watch as a Christmas present for my boyfriend. I was super excited about the purchase because I knew he'd love it. When the package arrived in the mail, the Fossil watch tin was EMPTY! No watch was inside the box. I immediately called customer support and they said they'd send a replacement watch right away. Weeks went by and no replacement watch arrived. I finally called them again today and they said the reason the watch never arrived was because they were out of stock. Is that why the original watch tin was empty as well? When I had called the first time and they said they'd send a replacement.
They should have noticed the item was out of stock. Instead, no one called me to let me know. Fossil intended to just keep my money and never send me the item I purchased. Imagine I had never called to inquire where my order was... They would have kept my money. The second time I called they told me the only option was for me to accept a refund on my purchase (like I had a choice). I accepted the refund and will never be buying from Fossil again. Christmas is in 6 days and I have no gift for my boyfriend. I am so disappointed in Fossil.
Reviewed Dec. 16, 2018
Even if this is known international brand in India Fossil has worst after sales service for any kind of repairing like broken glass, new battery, chrono issues. They will send your watch to Bangalore service center and will take around 1-2 months to repair. I bought Fossil watch worth Rs 10000/- last year, I submit my watch to showroom for broken glass issue and it's been 45 days and still no status on repairing. You will not get any proper response from Fossil customer service. So think 100 times before buying expensive products from Fossil. Go for Casio or any other international brands. Worst service.
Reviewed Nov. 2, 2018
I purchased a watch for ten thousand rupees. Rose gold colour. Service No. **. Bought this and the colour started to fade completely in six months time. Asked them to rectify it in warranty but they said strapped don’t cover in warranty and asked 5900 rs almost half the watch price. Then I denied and I agreed to pay 3800. Felt bad as it was their mistake and they should have done it Free. Even after agreeing they are now not sending the watch and my watch is stuck with them for last five months. I don’t know how to get my watch back. I never recommend Fossil. Big cheats and poor quality products.
Reviewed Oct. 29, 2018
My husband gifted me a Fossil smart watch fte7001 gold for our anniversary, in December 2017. I didn't wear it much as I have to charge it every day. I forget in August 2017. I drop the watch accidentally and the glass broke. I took it to the showroom as it had warranty. They told it will not cover warranty but might be chargeable to replace the glass. We said ok but after few days I got a mail. "We are not able to find glass so we will source for the whole watch body."
I agreed and finally they told, "We can find only another similar one." I told ok. That was ftw7000 black one and they told it by management goodwill. I didn't like it but I told ok because my husband bought the watch with 1 extra strap for $475 Singapore dollars, after the service we went to collect the watch. The screen was full of scratch and the strap which I used previous was a blue one. Didn't suit the black dial. Looked ugly so I asked the cc to show me a new strap. They told the model is out of range. It’s not even a year I bought the watch. I had a very very bad experience and will never ever suggest my friends or anyone to buy fossil smartwatch. Very bad customer service and experience. I had lost my money only.
Reviewed Sept. 19, 2018
They always kept good time and worked efficiently. I always liked the special designs that are offered. I have given them as many gifts, too. Wonderful gift for twenty to thirty year olds.
Reviewed Sept. 12, 2018
I like Fossil watches as they seem to keep very good time. I like the different styles they put out, both with more up-to-date- styles, and plain watches. They seem to fit my lifestyle very well. The only time I had an issue with one of them was when I lost a crystal with one of them, but I liked the watch so much, I still wore it until the battery went dead. I wore a Fossil watch for over ten to fifteen years. I will still go back to a Fossil watch when I am in the market for one.
Reviewed Sept. 12, 2018
The watch you can buy sporty, dress up for casual. You can get Deiss made with 54 mm bezel which takes a beating. I have a few that are even more than 100 ft water resistant. These watches are tough but also look good.
Reviewed Sept. 11, 2018
The watch is beautiful and it keeps time very well. My problem is that the instruction manual doesn't tell you about the functions, just how to set it up. I go online to see how to make changes, etc. I like that I can change the watch face too. One thing I've noticed is that my steps seem to stop being counted randomly and that's annoying. But overall I love this watch Fossil Q rose gold. I get a lot of compliments on it too.
Reviewed Sept. 10, 2018
I was on a trip when my watch died. I bought my Fossil watch and have not worn anything else since then. It is a great, reliable and durable watch. Love it!
Reviewed Sept. 9, 2018
I have had Fossil watches for over 20 years. They not only look good but work well. The brand speaks for itself and their fashion follows the times as I do with watches as well.
Reviewed Sept. 8, 2018
This watch has endured a motorcycle accident, shorted across a battery terminal and general everyday being beat up. I just recently had to send it back to Fossil because the band broke.
Reviewed Sept. 7, 2018
I bought a few (4) watches in the 80's!! I still have the tin cases they came in, although I've gotten a couple new bands for the 2 of them.
Reviewed Sept. 6, 2018
I bought a Fossil watch for the availability to use apps with it. This watch has been the best I have owned! I love how I can customize my watch face and it syncs with my Google Fit. I've owned a lot of smart watches and this one is by far the best!
Reviewed Sept. 5, 2018
I love this watch, it is stylish and I get compliments when I wear it! I have had it for 2 years and the battery life is great!!! I will buy more soon!!!
Reviewed Sept. 4, 2018
My fossil watch is about 6 years old. It knew failed but for the battery. I love the watch but it does seem to go through batteries. Their watches tend to have a lot of extras and I think that uses the batteries up quicker. It does run well. The batteries last me about 8 months.
Fossil Watches Company Information
- Company Name:
- Fossil Watches
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.