Fossil Reviews

I bought several Fossil watches over time at a Fossil store when I was visiting a mall in another city but when it came time to put in a new battery, I was not able to get the backs off. I'm used to changing my own batteries in my other watches but this was impossible, I even bought a kit from Amazon for this purpose but to no avail. I had to go to a Fossil store when I was visiting in this city which is 90 minutes from my home so they could loosen it but they had no batteries available to replace mine. Now I'm stuck with all these non-working watches. I contacted the headquarters and was told I would have to send them in and pay 10 bucks a battery. I have at least 10 watches, so needless to say I am now stuck with a bag of useless watches.

I have had my Fossil watch for just over 1 year. I will start by saying it is beautiful! I love the look of it and I love the selection of faces available through the Facer app. However, I can no longer use those faces or many of the other features of the watch because the battery dies after only 8 or 10 hours if I utilize many of the features I got the watch for!

I've spent so many hours over the last 12 months trying to get my money back. Got a gift card back after weeks, then tried to use it only to find they won't accept it online. I counted over 20 email exchanges with their customer service lines, not to mention 7 calls and long delays. They wouldn't initially refund me after not delivering the product, which led me to report them to the Better Business Bureau. Only then did they respond with the gift card. Now, when I try to make a purchase with that gift card, it says they're experiencing high sales volumes.

So disappointed in the service I received from Fossil. I ordered an embossed wallet that my partner really wanted early enough that it would be here for our anniversary. They made a horrible mistake on the embossing and upon calling I was told I needed to return it but they would send out a replacement right away. I called the next day to see about getting tracking information and was told that whoever told me that it would be sent out was mistaken and I needed to wait until they received the return until they could send out the replacement. Even though they made a mistake on the embossing it’s somehow now my issue to wait an extra 20-30 days for the mistake to be corrected when my anniversary is in less than 10 days.

I have ordered some wallet for someone special as GIFT. Unfortunately it never arrived. I tried to contact FOSSIL but they are very unprofessional to communicate. I am still awaiting for my refund. It's very very disappointing and embarrassing. I wish I could see their review before place the order.

When I was ordering a watch for my son it was listed on the Fossil site for $50.70 but when I placed it in my cart and tried to check out it jumped to $118. I chatted with someone and they had me send them a picture of the ad. Then they said I needed to call customer service and gave me a number. As I talked with them they put me on hold and upon return told me they could sell me the watch for $70 and that was as low as they could go. I ask them again why they could not honor their ad and they apologized and said they couldn't honor their advertised price. I have since been contacted that I will be hearing from them but that was a week ago and nothing yet. BEWARE WHEN YOU ORDER AND CHECK YOUR RECIEPT!! I do not trust this company and do not recommend them to anyone looking for a watch.

Their coupon codes don't work and their customer service reps will just hang up on you. I will never buy a watch from this company. I've read that they're not all that good of watches anyway. Fossil sucks!

My fourth smartwatch; I had high hopes for it. The black silicone wristband irritated my skin so I replaced it with a nylon one. I am very disappointed with the battery life; I can barely get 24 hours of use out of it before it gives the low battery warning. I hate the way it constantly annoys me with ads and suggestions that I can't turn off. I have a lot of problems signing in each time I put it on; it doesn't recognize my swipes a few times before it works. When I use it for tapping on Google Pay, it fails over half the time. I miss my Pebble watch, which never let me down for 2 years. Unfortunately Fitbit acquired it and shut it down.

So I purchased a sports Fossil smartwatch and l initially thought it would be perfect for my future nursing careers as I'm a nursing student. Hhow wrong I was. The first watch I had broke within three or four months. The plastic clip that holds the straps together broke off. I got to replacement no problem at the store. The second watch started burning my wrist and it's left permanent scarring and that was after half a year of having it. So I messaged the customer service team and let them know that they had a crappy product that was dangerous for people to be wearing and it took them a week to respond. They responded with "we take this very seriously" and then sent me a laundry list of things that they needed which is fine. One of the things that they ask for which I didn't really understand was a doctor's note cuz I don't understand why someone would go to the doctors for a burn on the wrist.

Such a terrible brand. I ordered 5 watches with names engraved on all of them. After 8 days they sent me an email saying ordered cancelled. Spent almost 45 mins on phone with no proper explanation. This is so ridiculous. If there is an issue with the website it should have been fixed. Same items are showing in stock but with different prices. What a horrible way to make more money by saying it’s cancelled as its issue in website. If it's unavailable it should be updated 24-48 hrs not after 8 days. Customer care representatives are no help at all. Never going to shop ever again at any fossil stores. Never waste your time and energy with these guys!! 0 for services and 00 for the products.

I purchased a watch for my fiancé on the Fossil website on Oct 20. On the 26th I received an email that my order had been cancelled. THE EMAIL HAD NO EXPLANATION AS TO WHY MY ORDER WAS CANCELLED. After 1.5hrs on hold (the first 45min waiting for a call back. The second 45min actually on hold after the rep that called me back could not address my issue) they tell me they do not have this item in stock and that is why I can not get my order fulfilled. I then asked WHY the item is still listed for sale on the site if there are none, he didn't have an answer except they are working to update their site. I then asked how do I know what IS IN STOCK OR IS NOT IN STOCK if their website is not up to date. He said DON'T BUY ANY ITEMS ON SALE or SIT ON HOLD FOR 45min to ask the sales representative if they have that item in stock.

They have sale 30% off. I ordered my watch the online and 30% website didn't accept. I called them took 45 minutes to answer my inquiry. They told me that my order is canceled because watch I was looking for is not in stock. They already charged my credit card and said wait for 7 business days. I didn't receive cancellation notification for my order nor a call from supervisor or manager. The manager was away and they promise me that he is going to call me. No one called me all day. ****Just stay away. Very bad business practice ****.

Recent bought Fossil Gen 5 with lots of hope later found its battery life is so worse. Can't even last for a day. Very much disappointed. Hope they take this issue seriously and replace that batteries to gain genuine customer base.

Ordered 7 items on their 70% sale. Payment didn't go through on PayPal because Fossil didn't claim it....lost out on sale items, Fossil basically said "can't go back in time" and offered 30% off instead. When I explained I wouldn't be shopping with them again they said "hopefully you'll give us a 2nd chance in the future."

I bought a beautiful Fossil watch for my husband as a Christmas gift. It had a beautiful black leather cuff style band. Within less than one year the band broke along with the pin that secured the watch band. I reached out to their customer service in hopes that they would be willing to replace the watch band being it was only 1 year old, actually just less than 1 year old. I was told I could spend $30 to replace the band plus shipping. Why would I want to pay $30 to replace a band that broke so quickly?

I got a watch from Fossil for my boyfriend for our anniversary. Not but two weeks later the battery broke and a nob fell off so I took it in to get repaired on Nov 17th 2018. The workers at the mall great! But over the phone customer service is absolutely HORRID to deal with. I have been LIED to on multiple accounts. Backs and forths of me having to pay fees and me CONTINUOUSLY having to correct them. I’ve spent a total of 6 hours on the phone all together calling this company. I absolutely will not be buying ANYTHING from them ever again and don’t recommend anyone to either.

I’ve gone through 2 watches in two years. Both had issues with internal pieces. It constantly loses time. These are junk for the money you pay. I bought a 2017 model and previously had a 2015. I’ll be looking to switch brands after this experience.

My daughter shopped for watch on cyber Monday, paid for the watch, got an email the next day out of stock. We called them five times, rude people in other countries not wanting to help her or honor the cyber Monday sale with another watch. My daughter finally talk to someone. They said, "We cannot Honor the 50% off coupon through email. You have to do it on the phone." They Told her to purchase the watch full price. They would send her 50% off back to her account. Meanwhile they still had the money for the other watch. So that would take 5 to 7 business days then it would take another 5 to 7 business days to get the 50% off money back in her bank account. I told my daughter I would not shop here ever again. Very rude customer service people on the phone.

I purchased this watch because I always use Fossil and I did not want an Apple Watch, my preference has been fossil for over 20 years. So when I purchased this watch I was really excited. But since I got the watch I have replaced the battery 3 times, unacceptable. That’s ridiculous. I don’t have time to go replacing a battery at the mall. I’m a nurse that works 2 full time jobs and this has been so inconvenient. I don’t recommend this watch at all. Maybe I should stick with a regular watch.

I purchased a FOSSIL Gen 5 watch August 5th and received a email confirmation the watch was shipped Friday August 9th with a tracking number informing me it will arrive Tuesday August 13th end of day. Wednesday August 14th I phone FEDEX and Fossil. They both inform me it has not been shipped. I've asked for a refund and they REFUSE. DO NOT PURCHASE FROM FOSSIL. The Team Leader refused to answer my questions why they will not cancel my order as it has not been shipped. I'll never order anything from FOSSIL. They have made me move to. DG

I bought smart watch from Niagara Outlet Mall US side. Just under two weeks case cover starts falling. Luckily every time I found it. I emailed to customer support. They provide me with FedEx tracking no. and company FG Service provider asking $55 Canadian to fix it. What a joke. I will never buy any product from them thinking I lost money somewhere. Asking everybody think twice before buying poor workmanship material and quality.

I purchased the Gen 3 Smartwatch directly from Fossil. I've had it for about four months now. In general, the watch is very heavy to me, but I don't have another brand of smartwatch to compare it to. The touchscreen isn't touchy enough. I have a difficult time getting the screen to scroll or switch to the screen I want. It can also take a few shakes to awaken the screen just so I can know the time. My primary issue is the very poor battery life. I leave about 6:30 am, and was finding the watch was dead before I returned home in the evening. It generally only lasts about 10 hours - max. That is if I do not get a lot of notifications during the day.

Basically the watch is comparable to any domestic watch. However, no jeweler I have found in my area will replace the watch battery. Every time it requires that I send it away for this simple task. This watch is far from the calibre of watches that require such inconvenience. Rolex, Movado are easier to have serviced than the Fossil. So it sits unused. Warning, if you decide to get a Fossil watch, make sure you are near a distributor, otherwise once the battery dies, you will have nothing more than a bracelet.

HORRIBLE CUSTOMER SERVICE AND REFUSE TO CORRECT THEIR ERROR... Placed an order over the phone and they never repeated the shipping address. As a result they entered the wrong address. I called within 10 minutes of calling in the order because I got an email confirmation with the wrong address. They said they corrected it. WRONG. Got a tracking number a day later with the wrong address still. Called in to fix it and they said they never got a correction report from my second call. So the third guy said they would try to fix it. Called a few days later to check and still nothing was done. They continued to send the item to the wrong location. Now I have no watch and they refuse to correct this issue will a replacement nor refund. Never buying from them again...

I am very disappointed with Fossil. I ordered a watch as a Christmas present for my boyfriend. I was super excited about the purchase because I knew he'd love it. When the package arrived in the mail, the Fossil watch tin was EMPTY! No watch was inside the box. I immediately called customer support and they said they'd send a replacement watch right away. Weeks went by and no replacement watch arrived. I finally called them again today and they said the reason the watch never arrived was because they were out of stock. Is that why the original watch tin was empty as well? When I had called the first time and they said they'd send a replacement.

Even if this is known international brand in India Fossil has worst after sales service for any kind of repairing like broken glass, new battery, chrono issues. They will send your watch to Bangalore service center and will take around 1-2 months to repair. I bought Fossil watch worth Rs 10000/- last year, I submit my watch to showroom for broken glass issue and it's been 45 days and still no status on repairing. You will not get any proper response from Fossil customer service. So think 100 times before buying expensive products from Fossil. Go for Casio or any other international brands. Worst service.

I purchased a watch for ten thousand rupees. Rose gold colour. Service No. **. Bought this and the colour started to fade completely in six months time. Asked them to rectify it in warranty but they said strapped don’t cover in warranty and asked 5900 rs almost half the watch price. Then I denied and I agreed to pay 3800. Felt bad as it was their mistake and they should have done it Free. Even after agreeing they are now not sending the watch and my watch is stuck with them for last five months. I don’t know how to get my watch back. I never recommend Fossil. Big cheats and poor quality products.

My husband gifted me a Fossil smart watch fte7001 gold for our anniversary, in December 2017. I didn't wear it much as I have to charge it every day. I forget in August 2017. I drop the watch accidentally and the glass broke. I took it to the showroom as it had warranty. They told it will not cover warranty but might be chargeable to replace the glass. We said ok but after few days I got a mail. "We are not able to find glass so we will source for the whole watch body."

They always kept good time and worked efficiently. I always liked the special designs that are offered. I have given them as many gifts, too. Wonderful gift for twenty to thirty year olds.

I like Fossil watches as they seem to keep very good time. I like the different styles they put out, both with more up-to-date- styles, and plain watches. They seem to fit my lifestyle very well. The only time I had an issue with one of them was when I lost a crystal with one of them, but I liked the watch so much, I still wore it until the battery went dead. I wore a Fossil watch for over ten to fifteen years. I will still go back to a Fossil watch when I am in the market for one.