Famous Footwear Reviews

We went into the store because of all the advertising and signs about their BOGO half off sale. Inside the store, there are letter sized signs about BOGO half off everywhere. The signs were strategically placed mostly above their best quality shoes. But If you read the small print at the bottom of the sign, it tells you there may be restrictions. Then when you try to pick a second pair of quality, they never seem to qualify. I consider this false advertising.

My wife and I went to the store for shoes/boots for our son. The associate in the store was not familiar with ordering shoes in store for free home delivery that were not in stock. We placed the order and paid in-store with debit card. We were told by the associate that placed the order that it would be delivered Friday the 21st of June. I went online to Famous Footwear to check on the order tracking only to see that it showed the order as being cancelled. I called the customer service phone number to find out why it showed cancelled and if in fact cancelled why the funds have not been returned to my checking account.

Was sent the wrong size and after returning for the correct size I was charged $8 for a return label. So I ended up paying more than list for their mistake!!! Beware of this egregious and unwarranted charge. Do not recommend this business.

My wife ordered shoes online and received the totally wrong shoes. When she went to the store to return them, which she shouldn't have to, they refused to refund the cost of shipping for the original order. What a ridiculous policy where we have to pay for their mistakes. Buyers beware, bad shoes.

I am disappointed in the way my items were shipped to me. One pair was in a box that was smashed and small, was not even the box the shoes went in. Box was taped to make sure shoes did not fall out.. The second pair was in another smashed box with no lid. Was just thrown in and covered in the red bag that Famous footwear uses. These shoes were a gift for two different people. How can you give someone a gift like this. I have tried to call in. Recording starts off, says a 10 minute hold time but gradually gets higher. Which makes no sense. I waited over a hour before hanging up.

Placed an order from Famous Footwear 3 days ago. Showed delivered today but no delivery received. FF policy will not allow me to file a claim for 8 days. Fed Ex can’t help and said I need to work with the shipper. Will never order from Famous Footwear again.

If I can give a 0 I would of. I lost my house keys in the store in Fordham Plaza and due to the fact they were counting money at the register wasn't able to go into the store to find my house keys. I told them I'll wait till they finish but they told me they can't do that. I had to call the cops but before the cops got there they were just laughing. I was standing outside with my mom who was on a walker and my two kids and left thru the back of the store. They didn't even open when the officers came. I literally had to go stay at a friends house till I could of got hold of my management office. Store is very disrespectful especially all them young workers that they have running the store. Worst experience in my life. Will never buy from this store again.

Customer service DOES NOT EXIST. I placed an online order on Saturday. The order made it to a FedEx warehouse, in my state of New Jersey, the following Friday, (5 business days), great! NO! It sat there over the weekend and I saw no movement until Wednesday, which showed the order was now on its way to Arizona! WHAT!!! After 5 calls to try and get someone on the phone in customer service, they were no help at all. The first call to check I was given some extra points for my next order. The 5th call deemed useless. I had no answers as to why this package is travelling the U.S. Instead of an immediate refund, I have to wait another 2 days for an "investigation" before any money is given back. This is the worst experience I have ever had ordering with this company online. NEVER AGAIN!!!

It is very difficult to get any type of help from Famous Footwear on the telephone. You can't get in touch with the bank. You can't get in touch with Representatives. They don't want to help you when it comes to payments and receiving statements but they will continue to put late fees on your account whether you get a statement or not and they're very disrespectful and very rude.

I chose to pay with Apple Pay which took me to a different screen and changed my shipping. My Online order is now shipping to store in another city. Tried to cancel but they don’t do cancellations. Thank goodness my credit card reversed charges. Famous Footwear Customer service said after 7 days they would ship my shoes back to the warehouse. Then after a couple weeks they would start refund process.

I went into the famous footwear location at the ROGUE Valley Mall in Medford, Oregon on the evening of February 26th to buy a pair of shoes for my trip the next morning. There was a colored man and a girl with a bad complexion talking away behind the desk, I wanted to buy a second pair in a different color, and she ignored me, rang up my order, and never stopped talking to the man or said hello welcome to the store, Nothing! She handed my receipt to me (still visiting with the other employee) didn’t say thank you so I said “you’re welcome!“ It’s like I wasn’t even there! If I was running this place, she would be fired! RUDE!!! Order #**.

Famous Footwear does not communicate with their customers. I ordered some shoes and never got a response from them. It took 10 days and I went to the store so they could tell me they don't have them and they will issue me a check for my refund in the mail if it hasn't came by the end of the month come back.

Famous Footwear shipped two left shoes, one of which was the even the incorrect size and color. Their return procedures require the customer to pay for the return shipping. Avoid Famous Footwear. I'm not aware of single other major corp that requires the customer to pay for the return shipping charges, especially when the error is the fault of the shipper.

Talk to 3 different people about a order I place in store. We’re supposed to get them shipped and still haven’t got shoes or money back. Talk to a supervisor that didn’t know what to do so still at the bottom of my problem with nothing who can I speak with.

On Aug. 8, 2023 I purchased two pair of Nike shoes for my grandkids for their birthday. The total came to $164.67 that I had to place the order on my debit card, for when I went to use my Famous footwear card with a valid thru date of 06/26, it was declined. The cashier tried multiple times. I explained I hadn't used it in a while. She stated I would have to contact customer care to get it reactivated. I contacted customer care that stated at first the problem was an incorrect valid date. It couldn't be for its engraved on the card. Then she said there was a hold on it for I haven't used the card recently. What upsets me is don't put a valid through date of 06/26 and turn around and penalties a consumer for not using it to their liking. If I didn't have the money in my checking my twin Grandsons would have been extremely disappointed. We spent 30 minutes trying on shoes and finding the ones that fit and they chose as their gift.

Valerie assisted in finding me suitable footwear for my uniquely small but wide feet. She was extremely knowledgeable regarding my questions and made shoe shopping a pleasant experience. Highly recommend.

They will discriminate against you for them delivering your package to the wrong address. Once I reached out to customer service they told me I could no longer receive orders to my address. The FedEx order showed the address in the pic was not mine yet I get penalized.

Manager and a clerk were standing behind the register, with no customers in the store. I asked for help in getting shoes I ordered there in the store, to be delivered to my home, 17 days ago. Manager helped me track. Tracking info she found was erroneous. She would not give a refund or help by contacting FF customer service for me. I am a member and a regular customer. Not anymore.

This is one of America's worst businesses! There is zero customer satisfaction and managers are not interested in resolving problems related to quality, shipping, returns, credit, or refunds. Do not do business with Famous Footwear!

They shipped the wrong shoes, the shipping label stated if not happy with your order, return them and they will reimburse you the shipping charges. A week later I received an email stating they received the return and they only refunded part of the price of the shoes and no shipping to receive or return them. I contacted customer service and they said they would refund the shipping charges. A couple days later I checked my account and there was less than a dollar returned, I emailed them and they said that was the taxes on the order, they didn’t reimburse shipping. They offered a 20% discount on my next order, I will never place another order with this company and would never recommend anyone else to order from this company.

I order 3 pairs of sneakers. One went to different location. Cannot cancel order to repurchase the sneakers to go to correct location. You have to wait 7 days to not pick up sneakers for the system to refund your order!

I have purchased some shoes from Famous Footwear and the first time was fine. The second time they delivered to a wrong address. As a matter of fact a whole different state. Like who does that. I called and emailed them and they said they cannot do anything about it but wait two weeks 'til I get a refund and they will not send the item to me. I have to reorder. What kind of unprofessional company is this. They lost a customer! Definitely.

I purchased two pairs of shoes online and would typically have them sent to a store but one pair was only available online so I chose to ship to my house. I am dyslexic and accidentally switched the first two numbers of my street address for shipping and did not realize the mistake until I saw the order confirmation. I called their customer service before I had received any type of shipping confirmation number to see if this could be amended or to cancel and reorder with the correct address. I spoke with a woman who wouldn't even look up my order number that told me they weren't able to do anything. Apparently if your order is shipped to the wrong address you just have to hope the other person refuses the order or that it gets sent back to get a refund or ship it again.

Let me start by saying if I could give this company less than 1 star I would. I have been a long time customer of Famous Footwear, I usually order for my entire family from here, but Never again will I use them. I placed my order on March 5th and Fedex said they delivered it on March 11th, but I never received the package. I was told I would have to wait till today March 25th to have them file a lost package claim (Famous Footwear). I could not even talk to a real person at fedex, they tell you all claims have to go through the sender.

So I ordered sneakers that were suppose to arrive the 18th. I know it's only the 20th but the sneakers were not even shipped yet. I called customer service, they told me to "give it some time". They also said they would wave the shipping fee which has not happened yet. From all the reviews I wish I would have looked at first, it does not seem I will be getting them anytime soon. I will never order online from this company again.

They double bill you for a product you did not get!!! Then they do not respond, cancel reward accounts for no reason....Terrible place. I have emailed, called, you will get no reply. I want my money returned.

My wife and I closed out an account at Famous Footwear because of a negative experience we had with a return at the store. We called Famous Footwear to pay off and close the account. The representative said the account was paid in full and we would not have to do any further business with them and closed the account. The next month they charged us a late fee. We called them on 11/5/2021 to dispute the charge and they were VERY rude especially the manager Misty! I will never deal with Famous Footwear or Comentity Bank ever again! Terrible service!

First experience shopping was awful. I have four teenagers and the store didn't keep stock of their shoes. Couldn't find my kids' sizes in almost every pair they picked out. Frustrating. Thought to save money I would open an account. Horrible decision. Customer service and supervisor Misty was unprofessional and rude. I called to close out my account and had a zero balance, they then sent me a bill for a $37 late charge. They refused to make it right. Will never buy from their company again.

I went with my broken Birkenstock to the store. The manager told me to come back with the receipt to get the shoes replaced or my money back. I live 15 Miles from the store. Came back with the receipt and he wanted to give me $6 back and KEEP my shoes! I called the corporate office, was on hold 20 min., we discussed the issue, until he hanged up on me.

Never order online from Famous Footwear! You will not get your delivery and then you have to fight with them to get your money back or replacement item! I ordered two pairs of shoes that they claimed they delivered to me and the courier company claimed delivered to me yet I did not get them! They are unwilling to refund my money or send me new shoes! I'm having to go through my bank to reverse the charges! Absolutely terrible customer service!

Will never order again from Famous Footwear! Horrible customer service. Package was supposed to arrive in 5-7 days but literally took 27 days. Arrived at local usps depot 1 hour away in 5 days and sat in warehouse for the next 22 days. After 10 days I called usps to see if I could pick up my package but they said - No, call sender to authorize pick up. After 4 phone calls getting hung up on and transferred over and over famous footwear said they can't do anything even though they just need call usps or change authorization online. Finally received package literally after an entire month even though the package was less than an hour away in perfect weather. I will NEVER order from famous footwear again!

I ordered a pair of sneakers almost 3 weeks ago and when I track my order it's still telling me "On its way!" Rather than giving me an arrival date. I'm concerned about how long this is taking. Absolutely ridiculous.

Famousfootwear.com online ordering is horrible. I've had to order my items twice due to never receiving my items. I even paid extra for 2 day shipping and still haven't received them 8 business days later. Takes multiple phone calls to have a credit issued.. Guess I will have to order from competitors.

I gave the store 3 stars because in store Clifton, NJ experience and return was great. No problem. I took away 2 stars because I ordered a pair of shoes online and they sent me the wrong pair of shoes. The right color, brand, size. But the wrong pair of shoes. I ended up keeping them because I liked them, and not to deal with the headache and hassle of going to the store with a shipment receipt stating they mailed out Lifestride Mary Jane and a box of shoes containing Lifestride I-Loyal. Completely different styles. One I ordered were heels, the one I received were Ballet shoes. Liked them so I kept them. It's like they grabbed whether they saw in front of them and sent.

I was looking for Earth Sandals. I did not see my size. She went in the back to a shipment which just had come in...I bought 2 pair. Opened a credit account, and she was efficient, courteous, and prompt! I'm 73 and can't read all the labels...she saved lots of time. I WILL be back!!

Famous footwear is a very popular store for Nike. I shop there quite often. They do everything in their power to get you the best deal. The staff is so easy going and understands what you’re in there to shop for and give you alternatives.

The store was clean and organized but there wasn't a lot of staff to help me. I waited a long time for someone to ring up my purchase also. I probably won't return to that store because it took so long from beginning to end.

I spend a lot of money at this store and yesterday I bought 3 pairs of shoes. I get home and look at the other one only to see they are extremely worn. This is an ongoing issue at this store. During a pandemic this shouldn’t be allowed. These shoes weren’t even cleaned a little so I doubt they were treated with disinfectant. If I’m spending this much money on a product I expect it to be Brand new! Only my germs have touched it! I have to drive an hour to your store each way so it’s a huge hassle! The store is never stocked and it basically serves as a exchange hub!

I was very very upset that when I arrived home I opened the box of shoes and there was 2 left shoes in box. Well I had to drive all the way back to exchange the extra left shoe for a right shoe. It cost me time gas and a whole lot of anxiety.. It's their job before they bag it to check the box to make sure you have both right and left shoes. They didn't offer me anything. I'm pissed off because I was getting ready to fly to San Francisco. I'm glad I checked the box before departing. Very upset with their lack of apology.. I will never buy from them again..

On the December 24, 2020 I order two pairs of Tommy Hilfiger's rain boots and had them shipped to my mama house because of delivery issues and I was going out of town for the holidays. I didn't receive my items and Famous Footwear during poor by reissue my items. I am asking for the main Corp number and they refuse to give it to me.

I would suggest buying in store only versus online ordering. My orders kept changing delivery date every few days. It was the oddest thing, and changed from being a delivered a week from the buy date, to two weeks and then THREE weeks.

I am pleased with everything! Although, I was reading other reviews and was highly scared to order from Famous Footwear. I ordered a pair of yellow Crocs, and I have to say that I am in love with them. They were at a wayyy less price online at Famous Footwear than at the Croc store. I ordered them Friday Dec 25, 2020 and they got here on Thursday Dec 31st 2020. It was nice and fast! I will be ordering from this store again (despite the pandemic).

I was in the Cross Iron Mall and purchased 2 pairs of shoes on the BOGO 1/2 off sale. They didn't have my size but said they will deliver them via FEDEX within 7 business days. After numerous phone calls and hearing "we'll fix this sir and refund you sir" once a week since AUGUST 30, 2020 (ya I know right!?), I was PROMISED via telephone call by a "returns specialist" I would receive my $173.23 refund within 2 weeks. Same thing I heard 3 other times by other "return specialists". DO NOT BUY FROM THEM if they don't have in stock!!!!

Ordering online is simple & straightforward. I can find the shoe I want easily, and the customer reviews really help. I've gotten most of my most comfortable shoes here.

I like the selection of Famous Footwear and now the access of online purchase with "curb side pick up" service, no waiting for shipping unless I choose too.

Michael at the Northglenn store did not write down my unit number so I never received my order. It's been 3 weeks and still have not received my shoes. Michael still did not help me resolve the situation that he caused. I will never shop or order here again.

First, I want to say I've been buying your product for years. Today I placed an online order for 2 pairs of shoes. When I finalized the purchase a pop-up saying there was a technical error, try again later came up. A few hours later, while checking my bank account balance, I noticed I had been charged 5 times for the order I tried to make. I called up your online support and was told there is no order in my name at all, and to call my bank. My bank told me there's nothing I can do since the 5 charges are in-process. I have to wait and see if they clear and then I can dispute them.

I ordered two pairs of shoes on a BOGO deal. I checked ground shipping and received the first pair within two days. Then, I received an email that stated my second pair was delivered 08/16/2020. But there was no box. I checked all of my security cameras, nothing. So I called customer service. They said that FedEx had probably marked it delivered because they dropped it off at the local post office for Sunday delivery. But that I had to wait an additional 14 days to file a claim, which is longer than the original shipping time.

I ordered a pair of Blowfish shoes and a pair of Roxy sandals. I ordered sizes I am normally/was currently wearing. I then read reviews of wrong sizes being shipped and wrong shoes being sent or taking forever and was super skeptical and regretted the purchase, but chose to see how it would go. Both pairs of shoes arrived in pristine condition, with accurate sizing and wrapped really cute! I placed my order on Friday, August 7th and the order arrived August 11th. AMAZING! Shoes are super cute and I am very happy with this place now.

Ordered a pair of sneakers that never got delivered. If you try calling customer service be prepared to wait on hold for at least 30 minutes. After finally speaking with someone they told me they are experiencing shipping delays and I would need to wait 14 business days before I could open up a case about not receiving an item. So after waiting almost 3 weeks, I had not received the item I ordered and it could not be reordered as they were no longer available in the size I needed. I sent an email in regard to my experience and received a generic email back from the company stating I would receive an email back within 12-16 business days. Bottom line - Don't waste your time id you don't have a LOT of time to spare!

Ordered 2 pairs of shoes. One got delivered. Called Famous Footwear. Said "well, it says delivered". Sure, one pair. Around 10 days later is is apparently resolved (huh)?. Never got the second pair. Of course, they suggested "I check the property again." So I paid 109$ for one pair of 70 shoes. Never, ever buy from famous footwear again. ** them.

I ordered shoes online from Famous Footwear because everything was locked down from Covid. They had good name brand shoes at decent prices. I get the shoes, took a long time to get them of course. I try on the sneakers and they are too small. I take them to send them back and it costs me $20 out of pocket. I track my package and it says they received my return June 8. I contacted them a week ago to see where my refund was and it says due to Covid there are delays. Today I received an email saying that they sent me a refund on today's date for $36. WTF, the shoes cost me $86!!!! I am beyond pissed off!!! So I ended up paying $70 for shoes I don't even have?!?! I emailed again asking for the $50 they are ripping me off of and I better get it back!!!

I ordered slides for Father’s Day. Paid $22 for next day delivery and of course no delivery. So I go online to check the status and it says my order was canceled so I call customer service which wasn’t any help at all. Was told my order wasn’t canceled and that it’s shipping problems and I would get my $22 credit back. NEVER HAPPENED! So a couple days later I get a email saying it’s been canceled because of inventory so for the past day I have been trying to resolve this thru customer service but it’s so hard to even talk to someone. WISH I NEVER ORDERED FROM HERE. IT'S BEEN JUST A HEADACHE! And now I sit on hold again for the fourth day in a row waiting to talk to customer service GREAT!

My new Nike Reax size 8.5 are considerably larger than my old pair. I have pictures, but don't see a place to post them. Now I have to pay to send them back. What a hassle! No more Famous Footwear for me!

I ordered two pairs of shoes on May 30th 2020. There is only one tracking number for two different packages and was supposed to be delivered through FedEx. According to FedEx both packages have been delivered on June 4th. That is Not correct. FedEx is not a company I would ever want to deal with again. They are untrustworthy! I called Famous Footwear trying to let them know what was going on and they had me on hold for 35 minutes. I waited after about 10 more minutes and was told it would be a 43 minute wait. Then, after a few more minutes I was told it would be a 44 minute wait. The longer I was on hold, the longer the wait I was being told. That didn't make any sense. I am very unhappy with Famous Footwear's customer service or lack of customer service and I'm very unhappy with the company they use, FedEx to deliver their products.

I had ordered shoes from Famous Footwear online because stores have not been open. I ordered 2 pairs from Rack Room at the same time. I received the Rack Room shoes 5 days ago. Famous Footwear said that the shoes were shipped on the 28th, but in fact all that they had done was create the shipping label. I sent an email inquiring of the status. They sent back an automated response saying, based on their current email load, I can expect response in 12-16 days!!! In working customer service, we were required to respond within 24 hours. Never again ordering from Famous Footwear!!

I purchased 2 pairs of Nikes on the 65th of May. They are coming from Lebec, California. I live in Buffalo, New York.. They created a label. But have not shipped out my purchases. I called customer service on the 14th. They told me to wait another 14-20 Days for my purchases. That just pi§§€D me off. So I called Lebec, California. They told me to call customer service. I've had other orders from eBay come from California in 7 days. This company just don't give **.

I purchased two pairs of sneakers early March 2020. So as the pandemic was increasing in its severity. The company has the sale part of working around these difficult times down to a science. However once you've paid you're out of luck unless you want to pay more money to fix their mistakes. One of my pairs of sneakers were used soles dirty marks on the inside as well as the outside of the shoe. Gross. With everything going on in the world right now they sent me dirty used shoes. Now I obviously I don't want them.

I ordered a pair of Skechers Bobs for Dogs Slip Ons size 8 in black and white as a gift for a friend. I received Blowfish Malibu Fruit in Dirty Pink Canvas size 9. (Really?) I wrote every 72 hours, which is what they stated would take for them to respond but never received a response. I called, and after being on hold for 15 minutes, I was finally told my call would be answered in 63 minutes. I tried again later and it was worse. (How am I supposed to work and be able to get through to these people when I have to sit on the phone for over an hour?) I am not willing to pay for return shipping for their error. So, here I am stuck being unable to return or get a response from them by any means. NEVER EVER again will I use this company.

I placed an order with this company on March 28th. Per their order tracker, my shoes were shipped, not shipped, purchase declined, purchase complete, partial shipment, etc. The list goes on. I have tried to contact them multiple times in the past week via email, and phone. No reply to my email since Monday, and I have tried to call over and over the first time I sat on hold for 33mins and then my call was disconnected. Now every time I am on hold, it tells me I have a wait time of 30mins, then jumps to 50mins, back to 45mins, as I sit on hold as I type this I'm once again told my wait time is 60 mins again. I have sent emails about canceling my purchase if they do not have this item. I get what is going on in our world with the COVID19 as I do work in healthcare. But I don't think asking for a simple explanation is too much to ask for.

I ordered a pair of shoes online from Famous Footwear because they were not available in the store. They came rather quickly but they had sent me a box containing 2 different sizes of shoes. I brushed this off, was fine with going into a store and returning them, (returning the shoes in-store was the only positive customer experience I had) and re-ordered the shoes again - which never came. FedEx lost the second pair of shoes. It said delivered, but I was home most of that day, checked all around my house, and checked with neighbors. They are nowhere. I called FedEx which investigated and said to give them 24-48 hours. I called FedEx again and confirmed that enough time has gone by that the shipper should file a claim and confirmed that their trace team could not track down the package.

I’m having a hard time determining between sale price and clearance. Visited a local Famous Footwear for their buy one clearance item get second 50% off. Regular priced shoes 64.99 are on the clearance rack for 4 dollars cheaper. How is this clearance?? And if that’s clearance price what’s the sale price.... Horrible business tactic. Famous Footwear shame on you. You're better off going to Foot Locker or Kohl's.

I ordered a pair of shoes from their online store and when I received them they had obvious signs of being previously worn. There were scuff marks on the bottoms of the shoes and dirty from being worn and walked around in. Not only that but, they had a strong odor of cigarette smoke. So now I'm left with driving to the closest store which is 45 minutes away to return them or pay to have them shipped back.

I ordered a pair of tennis shoes a month ago still waiting on my shoes. I emailed the company it took them 96 hours to respond and still didn’t give me a answer about when I will get my shoes. Stated that it was an error during order fulfillment. But when I ordered the shoes it took them 3 seconds to take my money. Customer service sucks!!! They have no concerns they will never get another $1 from me. Foot Action and Nike store will get my money not Famous Footwear they should really go out of business!

Receive sales solicitations through email daily. Contacted customer service and they stated policy via email is that it takes 15 working days to be unsubscribed. My request is way beyond 15 working days and 15 boring days amounts to 21 calendar days, TO BE UNSUBSCRIBED! Ridiculous. Been on hold with customer service for 10:47 and the wait time announced is 22 minutes and no matter how long I am on hold the wait time does not get reduced, still 22 minutes and now have been on hold for 14:45. No wonder, probably inundated with dissatisfied customers. Never again, STAY AWAY.

I bought 2 pairs of shoes and when one was worn out I put the other pair on only to find one shoe was smaller than the other, hurting my toe, wearing a hole in the same. Of course I tried them on before I bought them but what can you tell in a quick try on. I went back only to get a basically, "Too bad, call the manufacturer." So I asked for the number and they said, "Google it." Columbia made them so I called them, they are of the same attitude as Famous Footwear, they don't care. Plus you have to wait on the phone for who knows how long, so don't be in a hurry. Then I called famous footwear corporate office. You might as well pee in front of a fan. Now after weeks of trying to get off their email list with promises from them that I will be removed off the list they are emailing me tons more of emails. Terrible company.... I have never seen a company with sooo many 1 star reviews. But I can see why.

I purchased a pair of boots that I paid almost $90 for at my local store in the mall less than 2 weeks go. I only wore them a couple of times and the inside of one of the boots started coming apart. The lady told me it looked turn like someone cut the insignia on purpose and she would not be refunding my money or giving me a new pair. I told her I did not cut them. They were falling apart and I didn't even have them that long and she said, "Well you wore them." Of course I wore them but they shouldn't fall apart only 2 weeks after getting them. She was very rude and I Asked for the manager and she said she was the assistant manager as she sipped on her Coke and looked at her Coworker that was standing there like I was an idiot.

I purchased two pairs of boots online from Famous Footwear, and then afterwards thought to check the reviews - and they were terrible. I was afraid I was never going to get my boots, or they would show up in the wrong sizes or worse, damaged. However when I sent an email to the company asking for clarification on my order details, they got back to me quickly, so no issues whatsoever with customer service, and the boots were delivered in two shipments, each pair being fulfilled by a different store, but still received each within a week of placing my order. I don't usually leave reviews but my experience was so much better than the reviews that I read that I thought I should write one so people aren't scared off of ordering from this company. I got a great deal on the boots I ordered and the delivery was very speedy, and the customer service response was also very fast and professional. I will definitely order from this company again.

I ordered boots online. Paid using PayPal, where I saw my options to select my choice of shipping (the only place that I saw my shipping options). I switched the option from standard to expedited. When I received the email statement (shortly after) placing the order, I noticed that I was only charged for standard shipping. Immediately, I called customer service, to make a change before my item was shipped. I sat on hold for exactly 18 minutes, just to have some flat, monotone voice woman tell me nothing can be done once the order has been place. Other companies would have gladly made the change for me, or would have at least been friendly about not being able to help me. I will not be using Famous Footwear ever again. It was also inconvenient that I could not do store pick up at my location. I will be buying my son boots elsewhere, and returning the ones I will get eventually, to the store.

I ordered a pair of shoes for my daughter for the start of the new school year around August 25th. It's now September 6th and the order is still sitting in limbo. Will never order from this company again. Will stick with Amazon 1 day shipping.

So I ordered 2 pair of Nikes on Aug 25 2019. I received one pair right away and a tracking # for the other pair. It is now Sept 3. No movement of said tracking # and all they say is call back Sept 5. Funny they took my money out and can’t tell me when I’ll receive the shoes. Terrible company. I will never buy from them again..

I went to the store to get white vans for a present, but they sold out and told me I can get it shipped to my house in 5-7 business days and I needed the shoes in exactly a week, so I depended on it. After a week they send me an email saying they canceled it, so now I do not have anything and I do not have time to go out and get a pair. I am completely disappointed and do not recommend buying from this store.

We purchased two pairs of shoes online for our kids' first day of school. One white pair and one black pair. When items arrived they sent me two black pair. Took to local store which is out of our way to exchange. Local store had hardly any inventory whatsoever. They said they would order them for me and I would have them soon. We got the white pair but never go the black pair. After waiting over two weeks to arrive we finally had to drive to the store which isn’t close by only for them to tell us the shoes were never going to come and they were mailing me a check. What the heck! No email no notice nothing. Now my kids will start school without new shoes. The other shoes are going back and I will never buy from them again. Absolute worse customer service experience I have ever had!

Wish I could give 0 stars. Went in the store, did not have my size. Store ordered them to be shipped to me. Paid with debit card. Wait all week. No shipping information. Finally call customer service, after holding over 10 minutes I find out they do not have the shoes and THEY canceled the order, now I have to wait 15 days for them to send me a CHECK, UNACCEPTABLE! I should be able to walk back into the store and get a refund to my debit card just like I paid them. WILL NEVER BUY ANYTHING IN THIS STORE AGAIN.

If I could give them no stars I would. Every time I order from their website I never receive my packages and then I have to wait for an investigation to see where it went missing. I’m never ordering from this site again. They need to find a better carrier service to deliver their merchandise so people can get what they paid for.

Bought a pair of Nike's from Famous Footwear. The quality is unbelievably terrible. Never will I purchase shoes from this company again. Not only that, but the box they came in was damaged and they sent the pair that had been for people to try on. So disappointed I wasted so much money. And such an embarrassment to Nike.

I bought shoes during the bogo sale. As I tried them on and if they didn't fit I returned them. After the 7th return the clerk informed me Famous Footwear will not allow any more returns and that I needed to contact another company they work with to see if they would overturn this option. On the receipt you could make returns up to 60 days with receipt. The sale was from 5/04/2019. I tried to return on 5/24/2019. No one at the store know what this limit was or why they don't document this. I contacted BBB. They reached out to them about this and they still wanted me to contact this third body company. I did with no response. No worries. I won't be shopping there again. If I spend my money there I should be able to do a return there without issues like this.

My wife and I visited the Famous Footwear at Tanger Outlets in Atlantic City. Brought my purchase to the register. The cashier wasnt too friendly at all. She asked for my email address. I declined, then she asked for my home address. I also declined. She insisted I had to give her one or the other to make my purchase. It is a wonder this company can stay in business with such an invasive policy. Needless to say I told her to keep their shoes, walked across the street to their competition and got them there for less money to boot, no pun intended. :) Will never set foot in their store again.

Recently purchased Vans sneakers from Famous Footwear and discovered they are fakes - counterfeit. Returning products after filing a complaint with the company. Very dissatisfied, and will not shop there again. Consumers are being misled and taken advantage of shopping at Famous Footwear.

I made a purchase for $80 from FamousFootwear.com on March 8. I received an email that the item was shipped on March 9. However, the tracking information received for FedEx, and Famous Footwear's website itself, stated that the package was never picked up by FedEx and was still at the warehouse in Washington state—only a label had been printed for the package.

Ordered a pair of shoes and PAID for shipping 3-5 days. Well ends up that I will not receive the product for 10 days. When asked why it takes so long they stated that if the shipping route is extended it can take longer. I live 10 min from Georgia in Chattanooga, TN and they are shipping from Georgia? If you want your product in a timely manner do not order from Famous Footwear!

I will never shop with this company again. I placed an order on February 22nd and it stated 2 to 5 business days to receive. I did not receive by March 2nd, so I contacted Famous Footwear through chat. I was told by the representative that an error was made on my order and it was Famous Footwear’s fault. She said she was reissuing the order and she was mailing it 2 day so I could receive it for a trip I was going on. I receive an email today stating I will receive it on March 8th! (which is too late for my trip).

I ordered shoes online with the notion of keeping them. I received and tried them on however they didn't fit my foot. So I went into a local store to return them and walked out with a refund for the shoes but not shipping. I called their Cust Svc asking for my shipping refund but was told flatly they don't refund shipping unless the item was the wrong item. But which at that point send another item. I asked to have my account deleted from their site and it was escalated but haven't heard back, nor do I feel I ever will. Basically know your shipping charges will never be refunded. And my patronage will never step foot into that store again, unless I am in need to use their restroom facilities and will be leaving something that I already think of them.

Went to Famous Footwear to look for shoes for my two sons. When we walked in two workers were standing by the register gossiping about other coworker, they didn't address us much less offer to help us. I was looking for sizes and helping my sons, one of them had to use the restroom. I looked around and saw a door with the restroom sign on it and told him to go. About a minute or so I heard the female worker being rude with someone and telling them to get out, I looked over and saw that she was standing outside the restroom. I immediately went over and asked if we couldn't use the restroom, she said in a rude manner, "It's for employees only."

Today I went into this store to buy my daughter a pair of shoes for school. As I was standing in line waiting to purchase the item, I asked the “Assistant Manager” his name is Eduardo for a plastic bag, and with a condescending tone he replied, “I am not allowed to give you one until you make a purchase!” He took extremely long with the customer that was in front of me, but I waited patiently.

Bought Vans for my son, had them less than 24 hours, he decided he didn't like them. Took them back, couldn't get refund, only store credit. Shopped there at least 10 years, and will never go back. So many other shoe stores to choose from.

Purchased shoes online as a Christmas gift. Order was accepted and then days later on Dec. 13 received an email stating shoes had shipped. Today on December 18 got an email saying they were out of stock and cancelled my order. How is that possible? Buyers beware.

Ordered a pair of Saucony sneakers as a gift for Christmas. Shoes arrived in a envelope with the top missing on the smashed box. No tissue or tags on sneakers. Wrote to customer service who proceeded to state I must reorder the shoes pay for them again and take 20 percent off. The shoes are $20.00 more to reorder and with discount will cost me $5.00 more plus shipping to return the beat up shoes they sent me. I asked if they could replace once I return. No. Not their policy. Will never order from this shady business again. Plan to go to attorney general on them. Horrible customer service.

Awful experience at Famous Footwear... I'm visiting Portland and stopped into one of these stores. In the middle of ringing me out at the cash register the woman serving me said in a panic "someone else will help you. We have an incident" and off she went. The other woman was there in an instant and rang me out. I turned around to see that the "incident" was 4 ** woman in their 30s laughing and looking at shoes. The woman who was serving me was sticking to them like glue watching their every move. They were doing nothing wrong! The entire incident was disgusting.

A store offered to look for the size needed for a bday gift for my niece. We were told another store had them & she could order them online I would have them in 3 days. That night I had an email. The order was placed w my credit card. I called today which is the time they told me I should have them. They said the store they ordered them from probably sold them. They are looking for another pair. I asked why would they do that when the sales girl told them to hold them so they can be shipped & I paid for them.

I ordered sneakers as an anniversary gift and a week later I received the wrong order. I ordered Men's Black Puma Enzo sneakers size 8 and received Men's Nike Gray Roshes size 10. When I called customer service they told me I would need to wait for them to send me a return label then send the wrong ones back then they will send mine when they receive the wrong ones. I am very disappointed as this was their mistake.

I purchased shoes from Famous Footwear and thought I would keep them, so threw out the box. I never wore them. I later decided that I didn't want them. This was well inside the return policy guidelines. I went with my husband to return the shoes. I had the unworn shoes, the tag that is attached to the shoes by plastic thread, and my receipt. From the moment I set the shoes on the counter and said I wanted to return them, I felt they were treating me like a lying criminal. They were turning the straps inside out to check for wear, looking at the shoe in great detail. They had already checked the soles, which were spotless.

I ordered two pairs of shoes over a month ago. The first pair arrived in five days as described. Shipping was guaranteed within 3-5 business days. Two weeks after not receiving my second pair, I called customer service, spent twenty minutes on the phone only to be told that no information was known and that I would receive a call from the shipping company. That call was never received. Another week went by and still no shoes or follow up from Famous Footwear. I called again this morning. Customer representative was more efficient this time (placing a “Lost Shipment” order) but was rude and offered nothing in the way of compensation for Famous Footwear’s lack of delivery in a timely manner or follow up. We will see if I actually receive product (will be at least an additional week from today). Either way, this is the last time I shop from Famous Footwear.

They delivered my kids shoes in a timely manner, but the shipping company left them on my steps with my 100+ pound puppy. Needless to say it wasn't pretty within an hour. They refunded me my money for the destroyed shoes. Amazing customer service.

I've been waiting for my shoes for 2 WEEKS! It showed delivered but I NEVER see it. I called the customer service 3 times with spending 2 HOURS and they said they will work on that. However, I'm still waiting my shoes with NO RESPONSE!

I ordered some shoes online and went to the store to pick them up for free shipping, I tried them on at the store and the assistant sales manager helped me. The shoe was a little too big in the heel, so she suggested I try an 8 instead of the 8 1/2. I did and it fit better. I waited at the counter 15-20 minutes to exchange the shoes, they would glance over at me and still ignored me, talking to other customers out on the floor. So I went over and took the 8 1/2 shoes out of the bag, and took the size 8's and put them in the bag, and walked out with my receipt. I decided a few days later, I wanted a dressier shoes, so I went back with the shoes and my receipt. The clerk said the size didn't match the receipt. I told her what happened. She called over an assistant manager that was the girl that had helped me.

I went to the store to purchase school shoes for my grandson. They didn't have the size I needed so I had to order them. The cashier put the wrong address. I called customer service to have it corrected and it still went to the wrong address. Needless to say 2 weeks inTo this NO shoes. I'm waiting on them to return to the shipper. FAMOUS FOOTWEAR GETS NO LOVE FROM ME.

Order was not received. I emailed and called. When I called the rep was very rude refusing to get me to her manager. I told her I would hold. She was just poor at her job. She said this is the policy. "THEY DO NOT REQUIRE FEDEX FOR SIGNATURES WHEN SHIPPING TO YOUR HOME. My package was admittedly not signed for yesterday. She wants me to wait until Monday in case the driver finds package. Iris who works at the call center is so rude. They are all rude asf. Won't ever shop them again.

Just received a pair of their shoes that are clearly mislabeled. I ordered size seven 2E, but these are clearly much larger. This is not the first time this has happened to me. I once received a pair so small that they made my feet bleed when I ran in them. NB needs to get their crap together; you can never be sure anymore if the size you order and that your shoes are labeled as is going to be the actual size. Ridiculous.

Shipping is good. I also always find my size online. Size 5 is hard to get. Deals are better too and I earn points to receive dollar rewards towards another purchase.

Bought pair of Nike's. Had to return. Didn't fit. Rude treatment by man working in the store. Very disappointed. Explained the problem with the shoes. He could have cared less. I truly feel they are mismarked size wise. So someone else will have an issue like myself and be treated poorly as well. This was at the 44th St and Thomas store in Phoenix, Arizona.

Ordered a size 6 in men online and received a size 6 in women. Returned to store and arranged new order, received the wrong size a second time. Called Famous Footwear customer service and arranged a new order and returned the wrong size through mail. RECEIVED the wrong size (women 6 instead of men 6) for a 3rd time and this time the shoes were thrown into the bag with only half the shoe box. Will never order anything online here ever again.

Bought 4 pairs of Nikes online for the first time. I was not sure which size to get, since Nike seems to run big at times. None of them fit. Tried to get them in a smaller size but they were all gone so I ran to my local store in Millville to return. I noticed one of them were on clearance and wondered why. The girl who was a bit rude behind the counter stated that she was able to return all 3 of them except for the one on clearance. I asked, "Why?" She said they looked worn. WORN??? I asked?!! If you count trying them on then YES they were WORN!!! Were they were WORN out at the gym?? No. She insisted they were WORN and we went back and forth for at least 10 minutes. I said maybe the reason they were on clearance was because they were already worn before they were shipped to my house!!! Dead silence. She had NOTHING to say.

A week ago, I bought four pairs of shoes from Famous Footwear, two pairs online, two pairs in store. Because a couple of the styles and colors were similar, I returned one of these four pairs of shoes. At that time I was issued with a warning telling me that if I tried to return a future item, I could be refused and that I would have to wait 180 days to do so. I called the tel. no. on the warning, and spoke to a company called the Retail Equation who emailed me my return activity report with Famous Footwear (never heard of this company or of a return activity report!).

I bought a Nike shoe which I hardly wore for 2 months and they have started to tear from the stitch. The customer service is not ready to help as it is 60 days. They have policy for gold members that says 90 days. They should take into consideration some exceptional cases. I wouldn't recommend them to anybody.

I have bought a lot of shoes in the past couple of years. I used to go to Marshall and discount shoe stores outlets and such. But I have started going exclusively to Famous Footwear the past year or two because the quality seems to be better than the big box stores. I have recently purchased a pair of Lugz brigade boots on sale only online. When they arrived I didn't know what to expect but they were shipped securely. I went online today to see if they had any specials on shoes because my Chuck Taylor's are starting to fall apart from use. They lasted a little under a year and many many miles walked. I found some Levi's that were $40. I found a coupon for 15% off and had a $5 coupon from the boots I ordered gave me enough points for the coupon. Add to that I had free shipping because apparently I am a gold member. The total for my Levi's shoes with tax was $30 and some change shipped. Not a bad price.

We had an excellent customer service and satisfaction experience with Famous Footwear. We ordered a pair of sneakers for our son at the store which we should have received with within three days. After waiting for at least five days, I checked the tracking number and found out that the shoes were delivered to us within 48 hours from the order, but unfortunately we never received the shipment. Our security cameras also showed no FedEx vehicle or personnel on our door at that time. It was probably shipped to the wrong address. I immediately contacted Famous Footwear and reported the incident, they trusted me and shipped another similar pair right away. I just received the shipment. I commend Famous Footwear for their prompt response and excellent customer service. They have won themselves a loyal customer.

I try to wait for a sale. If I know what shoe I want I just order it online as I don't have to worry if the local store is stocked with my size. They have bogos frequently.

Advice to anyone who is reading this. Please avoid visiting Famous Footwear in North Lakes (Westfield). We bought a pair of shoes for my wife from the shop for a special evening for $50. After wearing for 30 mins my wife was not able to stand because it was extremely tight around her ankle and the glue from the edges was coming off. She decided to spend the rest of the evening without wearing them and return them the very next day.

I ordered 2 pairs of shoes through their BOGO 1/2 off offer online. One of the pairs of shoes, I received 2 DIFFERENT SIZE shoes. One was a size 7 and one was a size 9 (my actual size). In all of my many years of ordering shoes online, I've NEVER received a pair with 2 different sizes. I don't think I've ever received a pair that was the wrong size. Because I need to wear for a event coming up in less than a week. I would have like that they would quickly rectify the issue and send me my correct product immediately. But NO, I would have to go a Famous Footwear store to return the shoes BEFORE they would send me my correct pair that I ALREADY PAID FOR!!! I was high upset. This business is awful and has terrible customer service. I highly would NOT recommend anyone to ever make purchases online or in store with Famous Footwear.

I ordered three pairs of shoes online and only received one pair. I have called twice and both times were told they don't have any information, just be patient. How can they not know where my shoes are and why did I only receive one pair?

I ordered shoes online for my kids. Both pairs were sized weird and didn't fit. I contacted them to see if I could exchange them for another size and they said they do not do exchanges for online orders but I could return them and reorder in the size that fits. It was when I went to return them that I realized they do not do free returns for online orders! I do A LOT of online shopping and have truly never ran into this issue before. It's my mistake for not making sure they cover return shipping before I ordered, and I'll own that but I'm still not happy! I reached out to the company and they were not willing to make a one time exception or help me in any other way.

Terrible customer service. I bought a pair of Rockport that began to fall apart after 2.5 months of daily wear. Famous Footwear policy is not to take return after 2 months. While I know this may be standard, I expect a pair of shoes to last longer than 2.5 months. Neither the store nor the online "Help desk" would consider a partial rebate or return.

The assist manager on duty made me feel like a criminal. When I walked in with the bag of the shoe I was returning and immediately she said a loud voice, "I'll take your bag", walking briskly towards me. She was very abrasive because the color of my skin she assumed that I was going to steal something. Another employee and manager watched me the whole time while I looked for a different shoes. I was returning a pair of shoes to get another style. I visited the Famous Footwear at 833 NE Mall Blvd in Hurst, TX. On 6/7/17. I will shop at another store that will not instantly passing judgment on me so. I won't be buying any shoe from you guys again. There are other stores that I can shop at that will treat me as a valued customer. I feel that you need to train your staff more on provided excellent customer service because the people you should watching are the very customer that will steal from you!

Bought a pair of shoes at the store, everything went through and my credit card was charged. I tried to find them using tracking number I was given. Couldn't find anything. Called customer support. Was told it takes 3 days for them to show up, but was told my order was cancelled and I would get a refund. It has been over 2 weeks and NO refund yet. Went to another Famous Footwear store and ordered another pair of shoes paid for them, and same thing my order was cancelled and I'm still waiting for a refund. When I called customer service I was told it takes 3 weeks for a refund cause they send out a check instead of just crediting the credit card you used to pay for the shoes. So now I'm waiting for 2 refunds. I will not be buying anything from Famous Footwear anymore.

I get email ads from Famous Footwear constantly because I made an online purchase. I finally clicked the "unsubscribe" tab and it brings up an error message saying it can't process the request. I tried this over several days on different search engines with no luck. I finally had to call customer service and they said they would unsubscribe me but it may take up to two weeks for any changes. Let's see what happens.

3/24/17 I bought a pair of shoes from Famous Footwear and one of the shoes was poorly made. The back of one shoe was partly missing and was unwearable. So if you buy any products from them, be prepared to have to ship it back. They did email me a prepaid shipping label and I will be refunded, but I'll never buy anything from them ever again. I'm just not willing to waste my time when I can buy from other places that sell good quality products!

Your employees made me feel like a criminal when I walked in. I had to get a pair of shoes because someone stole mine off the porch so I didn't have any shoes to put on. I walked in to the Famous Footwear on I-20 and Carrier in Grand PRAIRIE TX. on 2/6/17. I told them why I didn't have any shoes on. One person ran to the front door and the other watched me. After I paid and left, she moved from the doorway. I like to go somewhere and shop without someone instantly passing judgment on me so I won't be buying any shoe from you guys again. I've been shopping there for years or more.

I ordered a pair of Asics sneakers from famous footwear on line. After third time of wearing them I noticed that left sneaker was coming apart from the seams. I emailed famous footwear regarding defect of product and no response. I called and spoke with store manager of famous footwear near me and I was advised to look up contact information online to call Asics directly. Famous footwear does not deal with or accept returns for defective products that they sell. Only accept unworn sneakers within 30 days. NOt responsible for DEFECTIVE PRODUCTS THAT THEY SELL???

I ordered Sperry shoes which were my size. They were shipped to me and size 7 was too big. My intent was to order one size smaller. Famous Footwear has not received my shoes and I lost my receipt from the post office which by the way cost me 10.50 to ship back. Why would I keep them and I suspect they are back at the distribution center but "something" happened and now I can't prove that I shipped them back and they don't have them. So, now I am out shoes plus another 10.50 plus the cost of the shoes. Never again... I am very upset.

TWICE we have ordered shoes from Famous Footwear - and paid for them - only to be told later that the shoes were no longer available and that a refund check would be sent soon. These were TWO separate incidences involve girls shoes once and men's shoes the second time. The whole process lasted nearly a month both times - that was a month they had my money and I had no shoes. If they are doing this to many customers at once then imagine the interest they are earning on all that money while it is in their account! I will NEVER buy shoes from them again - the worst part is that for all my troubles they only offered me a measly $15 coupon - to buy more of their shoes. Yeah right!

Dismal Customer Service! Order two pairs of shoes for my kids on Sept. 9, 2016. Received one pair right way, very happy, but never received the second pair. Tracking showed it was ready to ship, waited three weeks and then called Famous Footwear; they found the error and promised to send the shoes with a new confirmation code. Second shipment comes, WRONG shoes, not even close. Call Famous Footwear again, this time they tell me I will need to send the wrong shoes back, and once I can prove that they are shipped back, they will finally send me the shoes that I ordered and paid for a month ago.

I ordered a package two weeks ago, and never received it. I called FedEx (which is how the package was shipped), and was told that the driver did not drop the package off because no one was at home. The tracking system on the computer stated that the package was delivered. This was after I called to authorize that my package be dropped off while I wasn't home. I was told that it would be dropped off the next day, but the package never arrived. Also, a tracking slip was not left on the door, (which would at least prove that the driver stopped by).

I bought from Famous Footwear twice in 2015. This September 2016 I attempted on two occasions to purchase and the company cancelled my order for no given reason. I usually buy online and there is funds on my card! They will not tell me why... When I called they still would not give an explanation. I did a live chat. They still will not give a reason and tells me to call. THIS IS THE WORST CUSTOMER SERVICE I have ever experienced. These people just do not care for you as a customer. I never thought I would experience this backward type of service in this modern time. If I could give no stars I would!

I bought four pairs of shoes for some nieces and nephews that were starting back to school. The twins were ordered the same shoe in different colors. The one pair arrived right away. Three weeks later the second pair has still not arrived. I called Famous Footwear and the guy was nice enough, but said the FedEx label was made but the shoes never shipped. The pink shoes I ordered were not available any longer. I had to choose a different pair and since it has been so long I had to update the shipping address since they are moving in a few days.

I've ordered a few times online. First time was fine. Second time they cancelled part of my order because it was out of stock and refunded me my money. Important to note, they were able to cancel it a day after I placed it because it suited them. I placed an order today. When I checked the confirmation email I saw that the wrong size was ordered. Assumed it was my fault. Called customer service. This is 3 hours after placing the order. No can't cancel. It can't order you the right size unless you want to pay for it. Seeing as I only had enough money in my account to get the one pair of kid’s shoes that wasn't happening.

My husband and I have started shopping solely with Amazon Prime. It is very pleasant and quick shipping. I found a really nice pair of Nike Flex 4 sneakers that I wanted for my toddler. I couldn't find them on Amazon Prime. I found them on sale at Famous Footwear. I have never shopped with them never been in any of their stores. I order the sneakers 4/18/2016 read the shipping time of up 7 days. I was displeased with that but I liked the sale price and the sneakers. I receive an email with tracking, it's being shipped via FedEx. Ok no problem. I normally receive my shipping from FedEx without too many issues. A few days later I check the tracking and see it's been transferred to USPS. Uh oh let the problems begin. The sneakers were supposed to be shipped to me 4/23/2016. We had dance class that morning so we left a note to leave the package with apt 1 which is where my Mother is.

I recently received an order that was placed online for a pair of sneakers. Upon receipt of this order, I noticed I had been shipped the wrong item. It was clear that I had been shipped the wrong size as the box clearly showed the size. I checked packing slip to make sure the error was not on the original order and not my error. The packing slip clearly displayed the size I should have received. Upon contacting customer service, resolution to this issue falls on the customer. The company does not accept any accountability for the error. All resolutions are really at inconvenience to the customer. The company clearly does not value customer business otherwise they would ensure that in the event of errors that the customer walks away satisfied and happy. This did not occur. In fact after speaking to a supervisor, the supervisor ended the calling hanging up on me.

This company is so unorganized! Why are some orders shipped to address by USPS, UPS or Fed EX, and then you can't change shipping instructions with the carrier or even pick up at a UPS or FedEx location! This is Famous Footwear policy and the delivery carriers. I had a shipment coming to my address this time by FedEx. I called ahead of delivery so I could go and pick up package at FedEx location in town. When I called to reschedule, I was told they have restrictions on this shipment and I can't pick up at FedEx location any other change! Too much of a hassle for me. I strongly recommend buying shoes at other retailers!!

Ordered two pair of the same shoe. Same story as some of the others here... Received one pair and when I called them, they blamed it on FedEx. Gave me a phony tracking number and their customer service came off like "I don't care" attitude. Stay AWAY!

We bought 2 of the 3 packs of socks that were sized 12-15. My son currently wears a 14. He tried one on when we got home and it did not fit. So I took both packages of socks back to get my money back since that is the biggest size they have and was told I could only get the money back for 1 of them since he tried a sock on from the 2nd package. I am now stuck with 3 pairs of socks that I paid $15 for and that my son cannot use them.

Order shoes for my wife on December 4th, got Fedex tracking on December 5 with status saying picked up. Today is December 11th tracking still says the same thing- picked up. Called customer service, they say it will reach me on the 17th, so that means it will take two weeks for an in stock item to reach me. I live in valley stream and it's shipping from the Bronx, it's a 30 min drive and I have to wait two weeks. Worst service ever. I will never shop here again. I'll wait to see the condition of the shoes when it comes and how it's packed.

Store manager in the Clearwater Store (Clearwater Mall) was giving me the bill for five pairs. I asked for a specific breakdown of actual, final prices after discounts and she read it too fast for anyone to understand. I asked again and she read too fast again and obviously didn't intend for me to get it. The third time she started attacking me and it ended with her calling me a "bad customer" and told me to leave in front of my wife. By far the worst customer service I have seen in my life and complaining on their channels online got no response. So I am now taking it with the BBB (Better Business Bureau).

I've been to this store a million times and always had positive experiences. However, their online service is absolute crap! They shipped a box of shoes in one of those plastic bags that you typically ship clothing in. When I wrote to their customer service telling them that this is a gift and I cannot give the shoes in the box, the response I received was "sorry for any inconvenience." How about you refund my shipping fee? Or maybe ship a new pair? Tell me that I can go into the store and they'll handle it. I work in retail where we ship from store. Shoes are NEVER shipped in crappy bags for this exact reason. I will be bringing these to a retail store and asking them to replace the box. I will also be calling their customer service. Luckily these were sneakers and not heels because they definitely would've been damaged if they were. Poor shipping. Poor customer service.

I purchased a pair of running shoes on 11/02/15 with the assurance that I could bring them back for a full refund if they didn't fit. I wore them around the house for a couple of hours and began to get a blister on my heel. I took them back in less than 24 hours and they told me EXCHANGE ONLY because they had been worn. Wasn't that the whole idea? To try them out. Not satisfied! I will go back to Zappos, where they accept returns if you are not satisfied. No hassle!

So I went online and ordered two pairs of the exact same shoe in the same size for my twin girls. First off, I was initially charged 3 times due to "technical difficulties" that their system was having. The money did end up falling back into my account but was not happy about waiting for it and they simply shrugged it off like nothing.

I ordered a pair of boots online. The transaction went through normally. I checked the status the next day and it said it was being processed (credit card was charged). The next day it said the order was completed so I thought it was on its way. I was unable to track the package. Five days later when checking the order online again it still read as completed. The next day the status changed to returned. I have heard of orders being cancelled due to stock problems but I don't know where the returned came from (they have a cancelled value in their options). I am waiting for an email response which was promised in 48 hours and it's going on to the 4th day. Too much of a hassle to order from again. Out looking for another pair of boots.

I am VERY dissatisfied with the services that Famous Footwear has provided regarding shipping. Their website tells me that my shipment has been completed, but the link that they gave me for FedEx tells me that only a label has been created. I ordered my shoes 5 days ago, and expected them today. I was very excited for them, but now they are overdue and I will never online shop with Famous Footwear again. Also, they put another order under my name for the same boots and same size. Needless to say, I did not order another pair of the same boots, and the receipt had tax on it. I live in New Hampshire where there isn't tax.

My daughter got a very cute pair of Vans a week and a half ago. They are still clean and only used at school and yet they are coming apart where the rubber meets the cloth. Also the cloth on the top is double layer. The top cute layer (which is gray with polka dots) is completely fraying showing a pink (thicker) fabric underneath. They did not care at all. They said "Sorry, nothing we can do" So I guess since we have to keep them we are going to go for the ripped jeans grunge look until they are unusable. Which won't be too long from now I am sure. I am steaming mad and will not be shopping there again.

I went into the store tonight to purchase a pair of shoes for my granddaughter. I was never greeted when I walked in the door. I was never asked if I needed assistance. I had to go to the register in order to get the size I needed. Once paying for my purchase I was never spoke to nor was I thanked. I was never told my total. When I let them know I was upset with the treatment I received, the manager Debbie and staff member Missy said "Well sorry." Never once was the apology given because they were it was because they wanted me to leave. The manager acted like it wasn't a big deal that Missy was being to become argumentative. She and Missy laughed and shook their head. I shop here quite often, but never again.

I ordered a pair of shoes in XXW. Pressed the button at the bottom of the list of sizes, but when I received a confirmation email it had exactly the opposite width. I called in within 1 h & 10 mins to correct & was told I not only couldn't fix it I couldn't even cancel the order. So now I'm getting a pair of shoes I can't wear & have to wait to return them to get my money back.

Sent for shoes for my 2 yr old granddaughter for preschool. Received the shoes 6 days later, 2 pair. The ones needed most, for use everyday, sneakers were... wait for it, USED!! Little Frozen sneakers with dirt on the bottoms and front caps. Called the company and they offered to send me a return label and then I would have to take them to FedEx, call them and let them know when I sent them, and then, and only then, would they send me another pair. She needs them for school on Tuesday so I said "Is there an alternative?" She said "Return them to the store and buy another pair." She said she would email me a 20% off coupon, but didn't. They have so many stipulations in the store which is why I ordered online, it was a better deal. That's IT though, both pairs are going back. Used sneakers, gross!!

My daughter wore a pair of shoes inside church and wore them outside to get in car. They were clean and only worn 30 mins inside. I was told if they were clean we would a refund... that didn't happen. We got store credit. The lady lied and said "Well she wore them more" and "no refund". I will never shop there again. Don't even want to use store credit. When I return these they were not dirty!!! I have spend a lot money in the store but not any more.

I will never purchase a pair of shoes in Famous Footwear again! I always go into Famous Footwear to buy school shoes for my son, today we went to the location at the St. Augustine outlets. I came in with my mother son and 2 year old daughter. I was in the store about 5 minutes when my daughter started to complain about having to use the restroom. She started to grab her privates with how badly she needed to use it. I ran to the counter and politely asked while explaining that she was 2 years old and could not hold it. The girl at the counter said "no", and that I'd have to walk all the way to the food court to use the restroom. It's about a mile walk when you're with a toddler. I said "she can't hold it and really needs to go!!" She told me "no" again and said I'd have to walk to the restroom at the food court! Unbelievable, my daughter with panic in her eyes and me with shock! I said "so I guess it's okay if she pees herself?!"

Well I was placing a order online. I wanted to get free shipping so I added like 6 packs of socks to get free shipping. So I did then when I placed my order I got a order confirmation on my email but it turns out my socks were not in the order. I was so upset because I really like the socks and it was such a great deal. So I called customer service to cancel order because it was not complete. I wanted the socks. I didn't want to pay for shipping. She told me that she could not cancel and she couldn't do anything to help me. I was so sad now I paid for some shoes that I don't want because of the customer service provided. I feel robbed because I should have to pay for shipping if I'm willing to spend more to get free shipping.

I purchased a pair of shoes at FF in Indianapolis. I wore them the next day and found that something was loose in one shoe - it made a serious clacking noise everywhere I went. Clack, clack around the office. I took them back the very next morning and was told they will not return shoes that have been worn. In other words they will sell you sub-standard footwear and never accept the consequences. Walk on by. Take your business to another store.

I purchased my boots from FF a little over a year ago and had them exchanged 3 times due to a manufacturer fault. Today I went to have them replaced for the 4th time and the consultant at Airport West store told me they weren't replacing them anymore. It wasn't until I mentioned ConsumerAffairs that she actually offered me a credit note. It's the first time I have dealt with FF and definitely the last. My Kmart shoes are almost half the price and given me no grief. I did notice there are 12 complaints with ConsumerAffairs against FF for the exact same experience as mine. I highly recommend you spend your precious money elsewhere and save yourself the headache.

On March 30 I went to FF to exchange a pair of Converse we had previously purchased for my daughter and to shop for myself. The girl at the counter was very kind, she took the shoes and told us to find another pair. After shopping we approached the register to find this very hostile and angry man behind the counter. He seemed to be waiting there specifically for us. He treated us with disgust as if we weren't allowed to be there! As if we were doing something wrong! I have never been treated with such inhumanity.

I went to get a pair of boots and they didn't have them in my size so I was told that I could order them and have them sent to my house. On the receipt it states after 3 business days you can track your order. Instead, it's been over a week and I still haven't been able to track my order. I called the store, they couldn't help me and they didn't know anything. Called customer service and you know they still couldn't tell me if my order was in route. This is the worst experience I have ever had. I WILL NEVER SHOP AT FAMOUS FOOTWEAR AGAIN. I WOULD RATHER BE BAREFOOT.

I purchased a pair shoes and returned them the next day because when I got home I decided that I didn't like them. So I returned to the same location a few weeks later to purchase another pair of shoes. Well the assist manager whispers to the sales associate, "I am not holding any shoes for her." First all I didn't ask her to hold no shoes. Now I did ask her to hold me two pair of boots and I didn't have the money to purchase the boots.

I recently purchased my daughter a pair of Zodiac American Original boots. The first time I went to put them on her, I realized the zipper on one of the boots was detached. I wrote FF an email and was told there was no replacement boot available to send and no refund offered. I was told I could go get the zipper fixed and be refunded up to $20 (don't forget the receipt!!!). What. A. Disgrace. Keep your money, Famous Footwear. I will gladly take my business elsewhere where customers are treated fairly.

I bought snow boots that leaked with 1/2" snow on the ground the first time I bought it. The store will not refund the money for defective boots. They will give an exchange, but I do not need any other shoes. I just want my money back. Absolutely no luck after talking to the manager at the store, two people at corporate headquarters, and their supervisor. I am an unhappy customer and they so not care!

We just left FAMOUS FOOTWEAR after trying to return a pair of DEFECTIVE shoes that were purchased less than 3 weeks ago and my husband had worn twice... After realizing that the seams had popped in two places on the top of the right shoe (Brand name "Streetcars")... Michael decided he would just return these, and instead, purchase a similar pair at another retailer that he had seen previously.

I was shopping with my daughter who is in a wheelchair. No employee offered to help/hold door. Another customer was caring enough to do so. We both shook our heads. Upon finding what I was looking for again, no assistance. I was looking for plain white sneakers. I saw prior to going there that the Seekonk, MA store had them available that is why I was there. My neighbor suggested famous footwear as I had not thought of them and yes I found them. If my daughter didn't need them, I would have left them, but I wasn't going to have my daughter go without because of other's rudeness. I went to cash out, asked if I could use a 15% off coupon. Cashier said yes but then said no because I did not have a rewards card. I could join to get future coupons. Are you kidding me? Horrible customer service.

I was shopping with my 2 year old twins and 18 month old niece. I had a cart that will fit 4 children from the Shop Rite next door. I tried to enter the Store and was told I could not. After going to another store and not finding anything suitable for work I came back and they "Let" me shop in the store on the provision that I leave my cart with 3 babies in it near the entrance. With reservation, but since my work sneakers were completely worn and the kids were being cooperative I agreed. Within minutes the kids started getting upset because I wasn't right with them and I ended up picking a pair I thought would work and figured I'd try them on at home.

I needed to return a pair of sneaker that was the wrong size (Apparently the sneakers that my husband is wearing are mismarked for size and I ordered a new pair the size they are marked). I was told that they needed to swipe my driver's license into their computer in order to process the return. I explained that I was a victim of identity theft and was advised by the police not to ever give out my personal information. The manager told me that they would not exchange or return without my license but I could send them back to the company at my expense. That would not require my personal information.

I went to this store today to make an exchange. I understand that my ID was required for the exchange. I do not understand why my ID was not required to make the purchase. I am very uncomfortable as my state ID was scanned by the employee. I told him that I was not informed that my ID would be scanned and I have a right to privacy which I feel they are violating. As we are all very aware, we must protect our identity.

I bought a pair of gyms for my son in March of this year. In June I returned to the store because the shoes (after 2 months of him wearing them) have a metal piece in the back of the heel which is cutting through the fabric. Obviously he can't wear them. The shoe is defective and I spoke with the store manager asking for her help (not necessarily a refund) but she (upon meeting me) started to accuse my son of causing damage to the shoe.

I was shopping with my elderly mother for shoes when - near the checkout counter - I saw a rack of socks. The sign above the socks read: 1/2 price. I bought 4 pair of socks marked at $5.99 per pair - in my mind that would have been $6 per pair times 4 pair or $24 - and if 1/2 off - I expected to pay $12 + tax. Instead, it came to $19+. It was the store manager who was checking us out - and I asked her why it wasn't $12. She said it is "Buy one pair at regular price - get the second pair for half price". I looked at the sign - and it only read 1/2 Price - no other words above or below - or beside it. Just 1/2 Price.