Famous Footwear Reviews

I placed an order online. My order was canceled a few hours later. It wasn't giving a reason why. My money was held for 7 days before the hold was uplifted. Every time I called I was told I needed to talk to my bank. When I called my bank they said Famous Footwear had a hold. This was the worst experience of my life!!!

Called customer service after the package was lost and they informed me they have a contract with FedEx that I have to wait 8 business days until they will consider the item lost and try and resend the item. Also, there was no picture with delivery as they suggested that was visible on my end.

We went into the store because of all the advertising and signs about their BOGO half off sale. Inside the store, there are letter sized signs about BOGO half off everywhere. The signs were strategically placed mostly above their best quality shoes. But If you read the small print at the bottom of the sign, it tells you there may be restrictions. Then when you try to pick a second pair of quality, they never seem to qualify. I consider this false advertising.

My wife and I went to the store for shoes/boots for our son. The associate in the store was not familiar with ordering shoes in store for free home delivery that were not in stock. We placed the order and paid in-store with debit card. We were told by the associate that placed the order that it would be delivered Friday the 21st of June. I went online to Famous Footwear to check on the order tracking only to see that it showed the order as being cancelled. I called the customer service phone number to find out why it showed cancelled and if in fact cancelled why the funds have not been returned to my checking account.

Was sent the wrong size and after returning for the correct size I was charged $8 for a return label. So I ended up paying more than list for their mistake!!! Beware of this egregious and unwarranted charge. Do not recommend this business.

My wife ordered shoes online and received the totally wrong shoes. When she went to the store to return them, which she shouldn't have to, they refused to refund the cost of shipping for the original order. What a ridiculous policy where we have to pay for their mistakes. Buyers beware, bad shoes.

I am disappointed in the way my items were shipped to me. One pair was in a box that was smashed and small, was not even the box the shoes went in. Box was taped to make sure shoes did not fall out.. The second pair was in another smashed box with no lid. Was just thrown in and covered in the red bag that Famous footwear uses. These shoes were a gift for two different people. How can you give someone a gift like this. I have tried to call in. Recording starts off, says a 10 minute hold time but gradually gets higher. Which makes no sense. I waited over a hour before hanging up.

Placed an order from Famous Footwear 3 days ago. Showed delivered today but no delivery received. FF policy will not allow me to file a claim for 8 days. Fed Ex can’t help and said I need to work with the shipper. Will never order from Famous Footwear again.

If I can give a 0 I would of. I lost my house keys in the store in Fordham Plaza and due to the fact they were counting money at the register wasn't able to go into the store to find my house keys. I told them I'll wait till they finish but they told me they can't do that. I had to call the cops but before the cops got there they were just laughing. I was standing outside with my mom who was on a walker and my two kids and left thru the back of the store. They didn't even open when the officers came. I literally had to go stay at a friends house till I could of got hold of my management office. Store is very disrespectful especially all them young workers that they have running the store. Worst experience in my life. Will never buy from this store again.

Customer service DOES NOT EXIST. I placed an online order on Saturday. The order made it to a FedEx warehouse, in my state of New Jersey, the following Friday, (5 business days), great! NO! It sat there over the weekend and I saw no movement until Wednesday, which showed the order was now on its way to Arizona! WHAT!!! After 5 calls to try and get someone on the phone in customer service, they were no help at all. The first call to check I was given some extra points for my next order. The 5th call deemed useless. I had no answers as to why this package is travelling the U.S. Instead of an immediate refund, I have to wait another 2 days for an "investigation" before any money is given back. This is the worst experience I have ever had ordering with this company online. NEVER AGAIN!!!

It is very difficult to get any type of help from Famous Footwear on the telephone. You can't get in touch with the bank. You can't get in touch with Representatives. They don't want to help you when it comes to payments and receiving statements but they will continue to put late fees on your account whether you get a statement or not and they're very disrespectful and very rude.

I chose to pay with Apple Pay which took me to a different screen and changed my shipping. My Online order is now shipping to store in another city. Tried to cancel but they don’t do cancellations. Thank goodness my credit card reversed charges. Famous Footwear Customer service said after 7 days they would ship my shoes back to the warehouse. Then after a couple weeks they would start refund process.

I went into the famous footwear location at the ROGUE Valley Mall in Medford, Oregon on the evening of February 26th to buy a pair of shoes for my trip the next morning. There was a colored man and a girl with a bad complexion talking away behind the desk, I wanted to buy a second pair in a different color, and she ignored me, rang up my order, and never stopped talking to the man or said hello welcome to the store, Nothing! She handed my receipt to me (still visiting with the other employee) didn’t say thank you so I said “you’re welcome!“ It’s like I wasn’t even there! If I was running this place, she would be fired! RUDE!!! Order #**.

Famous Footwear does not communicate with their customers. I ordered some shoes and never got a response from them. It took 10 days and I went to the store so they could tell me they don't have them and they will issue me a check for my refund in the mail if it hasn't came by the end of the month come back.

Famous Footwear shipped two left shoes, one of which was the even the incorrect size and color. Their return procedures require the customer to pay for the return shipping. Avoid Famous Footwear. I'm not aware of single other major corp that requires the customer to pay for the return shipping charges, especially when the error is the fault of the shipper.

Talk to 3 different people about a order I place in store. We’re supposed to get them shipped and still haven’t got shoes or money back. Talk to a supervisor that didn’t know what to do so still at the bottom of my problem with nothing who can I speak with.

On Aug. 8, 2023 I purchased two pair of Nike shoes for my grandkids for their birthday. The total came to $164.67 that I had to place the order on my debit card, for when I went to use my Famous footwear card with a valid thru date of 06/26, it was declined. The cashier tried multiple times. I explained I hadn't used it in a while. She stated I would have to contact customer care to get it reactivated. I contacted customer care that stated at first the problem was an incorrect valid date. It couldn't be for its engraved on the card. Then she said there was a hold on it for I haven't used the card recently. What upsets me is don't put a valid through date of 06/26 and turn around and penalties a consumer for not using it to their liking. If I didn't have the money in my checking my twin Grandsons would have been extremely disappointed. We spent 30 minutes trying on shoes and finding the ones that fit and they chose as their gift.

Valerie assisted in finding me suitable footwear for my uniquely small but wide feet. She was extremely knowledgeable regarding my questions and made shoe shopping a pleasant experience. Highly recommend.

They will discriminate against you for them delivering your package to the wrong address. Once I reached out to customer service they told me I could no longer receive orders to my address. The FedEx order showed the address in the pic was not mine yet I get penalized.

Manager and a clerk were standing behind the register, with no customers in the store. I asked for help in getting shoes I ordered there in the store, to be delivered to my home, 17 days ago. Manager helped me track. Tracking info she found was erroneous. She would not give a refund or help by contacting FF customer service for me. I am a member and a regular customer. Not anymore.

This is one of America's worst businesses! There is zero customer satisfaction and managers are not interested in resolving problems related to quality, shipping, returns, credit, or refunds. Do not do business with Famous Footwear!

They shipped the wrong shoes, the shipping label stated if not happy with your order, return them and they will reimburse you the shipping charges. A week later I received an email stating they received the return and they only refunded part of the price of the shoes and no shipping to receive or return them. I contacted customer service and they said they would refund the shipping charges. A couple days later I checked my account and there was less than a dollar returned, I emailed them and they said that was the taxes on the order, they didn’t reimburse shipping. They offered a 20% discount on my next order, I will never place another order with this company and would never recommend anyone else to order from this company.

I order 3 pairs of sneakers. One went to different location. Cannot cancel order to repurchase the sneakers to go to correct location. You have to wait 7 days to not pick up sneakers for the system to refund your order!

I have purchased some shoes from Famous Footwear and the first time was fine. The second time they delivered to a wrong address. As a matter of fact a whole different state. Like who does that. I called and emailed them and they said they cannot do anything about it but wait two weeks 'til I get a refund and they will not send the item to me. I have to reorder. What kind of unprofessional company is this. They lost a customer! Definitely.

I purchased two pairs of shoes online and would typically have them sent to a store but one pair was only available online so I chose to ship to my house. I am dyslexic and accidentally switched the first two numbers of my street address for shipping and did not realize the mistake until I saw the order confirmation. I called their customer service before I had received any type of shipping confirmation number to see if this could be amended or to cancel and reorder with the correct address. I spoke with a woman who wouldn't even look up my order number that told me they weren't able to do anything. Apparently if your order is shipped to the wrong address you just have to hope the other person refuses the order or that it gets sent back to get a refund or ship it again.

Let me start by saying if I could give this company less than 1 star I would. I have been a long time customer of Famous Footwear, I usually order for my entire family from here, but Never again will I use them. I placed my order on March 5th and Fedex said they delivered it on March 11th, but I never received the package. I was told I would have to wait till today March 25th to have them file a lost package claim (Famous Footwear). I could not even talk to a real person at fedex, they tell you all claims have to go through the sender.

So I ordered sneakers that were suppose to arrive the 18th. I know it's only the 20th but the sneakers were not even shipped yet. I called customer service, they told me to "give it some time". They also said they would wave the shipping fee which has not happened yet. From all the reviews I wish I would have looked at first, it does not seem I will be getting them anytime soon. I will never order online from this company again.

They double bill you for a product you did not get!!! Then they do not respond, cancel reward accounts for no reason....Terrible place. I have emailed, called, you will get no reply. I want my money returned.

My wife and I closed out an account at Famous Footwear because of a negative experience we had with a return at the store. We called Famous Footwear to pay off and close the account. The representative said the account was paid in full and we would not have to do any further business with them and closed the account. The next month they charged us a late fee. We called them on 11/5/2021 to dispute the charge and they were VERY rude especially the manager Misty! I will never deal with Famous Footwear or Comentity Bank ever again! Terrible service!

First experience shopping was awful. I have four teenagers and the store didn't keep stock of their shoes. Couldn't find my kids' sizes in almost every pair they picked out. Frustrating. Thought to save money I would open an account. Horrible decision. Customer service and supervisor Misty was unprofessional and rude. I called to close out my account and had a zero balance, they then sent me a bill for a $37 late charge. They refused to make it right. Will never buy from their company again.

I went with my broken Birkenstock to the store. The manager told me to come back with the receipt to get the shoes replaced or my money back. I live 15 Miles from the store. Came back with the receipt and he wanted to give me $6 back and KEEP my shoes! I called the corporate office, was on hold 20 min., we discussed the issue, until he hanged up on me.

Never order online from Famous Footwear! You will not get your delivery and then you have to fight with them to get your money back or replacement item! I ordered two pairs of shoes that they claimed they delivered to me and the courier company claimed delivered to me yet I did not get them! They are unwilling to refund my money or send me new shoes! I'm having to go through my bank to reverse the charges! Absolutely terrible customer service!

Will never order again from Famous Footwear! Horrible customer service. Package was supposed to arrive in 5-7 days but literally took 27 days. Arrived at local usps depot 1 hour away in 5 days and sat in warehouse for the next 22 days. After 10 days I called usps to see if I could pick up my package but they said - No, call sender to authorize pick up. After 4 phone calls getting hung up on and transferred over and over famous footwear said they can't do anything even though they just need call usps or change authorization online. Finally received package literally after an entire month even though the package was less than an hour away in perfect weather. I will NEVER order from famous footwear again!

I ordered a pair of sneakers almost 3 weeks ago and when I track my order it's still telling me "On its way!" Rather than giving me an arrival date. I'm concerned about how long this is taking. Absolutely ridiculous.

Famousfootwear.com online ordering is horrible. I've had to order my items twice due to never receiving my items. I even paid extra for 2 day shipping and still haven't received them 8 business days later. Takes multiple phone calls to have a credit issued.. Guess I will have to order from competitors.

I gave the store 3 stars because in store Clifton, NJ experience and return was great. No problem. I took away 2 stars because I ordered a pair of shoes online and they sent me the wrong pair of shoes. The right color, brand, size. But the wrong pair of shoes. I ended up keeping them because I liked them, and not to deal with the headache and hassle of going to the store with a shipment receipt stating they mailed out Lifestride Mary Jane and a box of shoes containing Lifestride I-Loyal. Completely different styles. One I ordered were heels, the one I received were Ballet shoes. Liked them so I kept them. It's like they grabbed whether they saw in front of them and sent.

I was looking for Earth Sandals. I did not see my size. She went in the back to a shipment which just had come in...I bought 2 pair. Opened a credit account, and she was efficient, courteous, and prompt! I'm 73 and can't read all the labels...she saved lots of time. I WILL be back!!

Famous footwear is a very popular store for Nike. I shop there quite often. They do everything in their power to get you the best deal. The staff is so easy going and understands what you’re in there to shop for and give you alternatives.

The store was clean and organized but there wasn't a lot of staff to help me. I waited a long time for someone to ring up my purchase also. I probably won't return to that store because it took so long from beginning to end.

I spend a lot of money at this store and yesterday I bought 3 pairs of shoes. I get home and look at the other one only to see they are extremely worn. This is an ongoing issue at this store. During a pandemic this shouldn’t be allowed. These shoes weren’t even cleaned a little so I doubt they were treated with disinfectant. If I’m spending this much money on a product I expect it to be Brand new! Only my germs have touched it! I have to drive an hour to your store each way so it’s a huge hassle! The store is never stocked and it basically serves as a exchange hub!