Electronic Express Reviews

The box looked fine so I didn't open it until it was needed and the corner of the unit is all smashed to hell. If you're going to buy a $700+ item, do it from a store that will actually stand behind their replacement policy. These guys will not. I'm literally 1 day outside of my return window and they have also told me they can't help me at all with that either. The damage policy does not have a timetable and they're not offering one as an excuse. They're simply saying they can't replace it. Be careful where you buy something large and heavy. These small ocm.

Well... Like some/most of the other reviews, I paid for a TV that was not in stock. I was told 1-3 business days until it ships. 5 business days go by and not a word. I reached out and they said that they are not sure when it'll ship. They said "we have to wait until we pull the TV from our other stores to fulfill your order.... We might of had it ok stock when you ordered but had to fulfill other orders that may have come before yours." Then that means you didn't have it in stock and shouldn't be taking money for something you don't have in stock. Or at least make it known to the customer it is not in stock. Don't tell me "I don't know."

Overall absolutely unacceptable business practice, F minus in communication and zero interest in customer satisfaction. If possible, this would have been zero stars!

BEWARE BEWARE**. I ordered an electric range, dishwasher, microwave in November. Due to covid the range was never available, so as March 15 I cancelled the order. They keep making excuses for NOT crediting my credit card for the amount. I have finally diluted the charges with the credit card company. If you deal with these people you will regret it!

This is the worse Company you want to ever do. Businesses with I purchased a exercise bike. They brought out a use scratched up bike from the store that didn’t even work. It’s been a month and I still haven’t received my bike and they want give me my money back and they keep putting you on hold and they keep lying about the bike. This is the worse Company Ever.

Purchase Samsung Refrigerator Side by Side RS22T5201SG, on their website. It clearly stated Delivered in 4-8 weeks. Make the purchase and pay in full from Nov 5, 2020, but they never deliver until I am writing this review today Feb 23, 2021 (4 months). I never give up speaking to the sales team, online team, delivery team just to get my order, but still out of luck. They simply blame Samsung; Samsung companies don't have some of the parts so they can't make this kind of model. Talk to manager customer care, beuhh...she is not a kind manager to handle frustrated customers. They never contact me at all, for this company; customers must be proactive to get updated status. After I hang up and check from Samsung.com, they actually have and can deliver before March 5, 2021.

My experience is similar to what other reviewers described. I purchased a projector which was listed with significant discount (2K instead of 2600) which wasn't so surprising because it was Cyber Monday. They sent me order confirmation with no information about shipping. When I replied to that email asking about shipping date they replied: "Your order is being picked from a store because we ran out of the item in our warehouse. It should be picked and shipped in 72 business hours." I clarified whether 72 hours meant 3 days and they confirmed so. Long story short three more weeks of waiting, phone calls, lame excuses and ignorance. Today my patience is over and I disputed transaction.

I am purely heartbroken. I have ordered 2 sets of Christmas lights and my kids have been waiting for them to decorate the Christmas tree. However, only one box was delivered. The customer service representative wasn’t willing to help and was trying to say that everything was packaged in one box! I would like to see how on earth would it be possible to squeeze 2 identical boxes of Christmas lights into a small mailing box the have arrived. I will be more then happy to provide a positive feedback in case the situation will be correctly resolved.

This company shipped the wrong items and then refused to ship the correct items but offered a refund once they were returned. So I lost out on buying from a different store while the item was on sale and have to wait to get my money back then try to order again. Other experience with this company was them taking 3 weeks longer to deliver our washer and dryer than date promised and didn’t have one piece in stock. Had to take 2 days off to get everything I ordered and the manager didn’t care in the least. Horrible customer service. They’re not out to help you. Avoid the frustration and disappointment and take your business elsewhere.

I know that fake reviews are EVERYWHERE (real and fake) but I'm here to tell you a REAL REVIEW. This place was A+++. Don't hesitate just do it! [But make sure you call and ask if your item is in stock before ordering because NO company has exact inventory and you should always make sure before purchasing anything anywhere]. I had a 10/10 AMAZING experience with this place! I have no clue why people are complaining but I'll tell you this: People have a tendency to complain 90% of the time and only report and share their good experiences 10% of the time. Why is this? Because people are good, but we only focus on the negative. However, my goal in life is to be as positive as I can and spread positivity wherever I can because the world can use more of that.

I purchased a Dell Inspiron 5577 at the store on 1.22.18. I was strongly urged to purchase the $150 3 yr extended warranty and assured I could use it hassle-free. On 6.17.20 I contacted NSI, the warranty company, they had no record of my purchase. I was instructed by the NSI rep to email them with my information and the copy of my receipt and was told it would be entered within 48 hours. I then received an email on 6.25.20 telling me that NSI can't enter the info that the store would have to. On 6.25.20 I called the store and spoke with store manager, Brandon ** for 7 mins. I explained that I am a nursing student in my last semester and due to Covid we are testing at home and that I HAVE to HAVE my computer.

What can I say. They are brain dead!! Just got their so called credit card. But the thing is, some products are in store only..which makes absolutely no sense when you have a website. I just placed an order for a Xbox 1s ...I placed the order... 3 days later they e-mail me saying it's out of stock. I go back on the website..and lo and behold..there it is ready for shipping and in stock!!? How can this be when they cancelled my order? So now I try to call. Forget about it. No one answers the phone. 6 times that day. They leave a message at the beginning to listen to their options..I tried everyone..no one answered..not sure how this company makes money if you cant buy what you need on their website. I am sure they do ok in their stores though.

Updated on 07/16/2020: They never refund the money! I called them more than 4~5 times! They are the worst retail shop in my life!

I decided to purchase a Sony PlayStation 4 controller from their website. When my order arrived, I opened the package to find a box with tape holding together what had clearly already been ripped open by someone else. But it gets worse. I then put the controller in my hand and noticed something is incredibly wrong. The buttons are softer, sit lower, and the controller itself is lighter than every other controller I have. Some of the buttons didn't even work. My first thought was maybe they had sold me a used controller, but I fear even worse. Electronic Express may have sold me an aftermarket controller inside a Sony shell. Do not buy from Electronic Express.

I purchased Laptop from them. They did not ship. When I contact them. They are not solve the problem. They request me contact FedEx. This is not acceptable. If you don't want to lose your money, do not purchase from Electronic Express.

I purchased a Roku tv thru Kmart for $450 and immediately requested the order be canceled. They email me to notify my request was accepted and about two weeks later FedEx dropped off the tv? Now waiting for refund details and shipping instructions, so far no response. I was charged for it!

I purchased a SONY XBR65Z9F TV from Electronic Express because they worked with Flexshopper. They provide information on their site about it. I decided to lease and use FlexShopper as payment so that I could buy this TV now and pay off within the 90 day option. I ordered this TV on April 30th and it said May 2nd delivery. AWESOME. When I contacted Electronic Express on May 1st, they had no record of the order.

Don’t waste your time, pathetic. I feel bad for google for even TRYING to partner with them. I can’t get through to anyone! Ring ring. Package never came and never contacted me about a delay. Chatted with some google robots and supposedly their computer is glitching and that’s why my order hasn’t been shipped? How ridiculous does THAT SOUND? to an idiot it probably sounds reasonable. Bottom line this so called company needs to just go out of business! PLEASE PLEASE PLEASE. Don’t waste your time! Stick with WALMART. They have just about anything and at least Walmart CONTACTS YOU if there will be a delay.

I placed an order with them for a radio and warranty but soon as I put the order in it came back with a total different address for shipping and I called and she cancelled the order and said I would be refunded in 3 to 5 business days and guess what? I didn’t get my money yet. In between those waiting days I have spoken with 5 different people just to be told 5 different things so now I have to file a police report and a fraud claim with my bank and try to find American greed to whisper the name in their ear so they can become famous like all the others that take people money. Don’t waste your time or your money.

I purchased a limited edition video game console via their website and they emailed me several days later stating that they canceled my order because they had actually sold out. What a complete waste of time.

Electronic Express' delivery needs a lot of work. Once the delivery arrives at the delivery terminal, you apparently need to call them to actual get the appointment set up. Once you get the delivery scheduled, they give you a four hour window and do not allow you to override the signature requirement. This made it extremely difficult for me as I needed to schedule my work hours around a four hour delivery window. This whole experience with Electronic Express has impacted my work hours and has made a delivery so inconvenient. I do not recommend this site.

Had a new radio installed in my van. Went to pick it up and the radio was sticking out over an inch. They put the wrong install kit in and had to redo it then messed up my radio and broke my dash. I bought another radio from them. They got rid that guy. The second guy tried to fix his mistakes and broke dash further then wired in so it would drain my battery dry in 2 days. Paid for someone to fix battery drain and found out Electronic Express made the problem. The third installer tried to fix it and did but now you push the emergency brake the headlights come on then you turn on the headlights the radio goes off and they told me my backup camera was bad.

I sent my Denon receiver in for repairs under warranty with the help of Crutchfield and it was handled effectively. I was able to request updates during the repair process, which were accurate and timely. The repair required a few weeks because parts needed to be ordered. The unit was returned to me in the manner I requested and in fine shape and it has worked flawlessly for over a month now. I would use Electronic Express again and I would recommend them to others.

My old laptop fried so I had to get a new one. I was fortunate enough to have Daniel ** help me. He was knowledgeable, enthusiastic, and just plain nice and friendly. I am a senior citizen so a lot of the stats are a bit confusing but Daniel clarified and steered me through the maze. Thanks Daniel!

I am totally satisfied with the product I purchased... However the attitude of the sales rep was as if I were a bother. He didn't seemed too enthused about helping me and pummeled me with a stream of tech terms and seemed impatient when I asked a question. I've been to this store (Clarksville, TN) before and always had a good experience, but this guy was a borderline jerk.

Every time I called to cancel the order and get an email confirmation it was a big ordeal. It’s like they don’t want to give you your money back. I still haven’t got my money back and still no email confirmation. You can’t trust these people. I should have been warned by all the bad reviews.

THIS IS A SCAM SCAM, SCAM SCAM SCAM. THIS company STEALS YOUR MONEY. They set up an item way under the actual price for 39 99 saying that it's a refurbished Xbox One. The customer buys it thinking they got a good deal. Come to find out you're supposed to be in some type of a membership or you paid for a membership??? Then they say go to the facts and questions on the membership page, that's all they respond with. They don't want to actual answer your questions. They always refer back to the questions and answer page. These people are scam artists. I was never told that I had to buy a membership for that. The 39 99 was a membership or even if it was a membership they just took my money and had no answers at all. This is a scam, THIS IS A SCAM.

First off I bought a MacBook, I did not get the item. It was shipped to the wrong address or someone stole it. The tracking clearly shows it was signed for by a different person's name I do not know. They deny the claim. I spoke to a manager name Jessica. She was very rude and unhelpful. She hung up on me twice, and said I'm basically ** and have to take a loss because there's nothing she or the company will or can do. They will not issue any refund and will deny any new claims or new investigation. Stay away from this company!!!

I made a purchase from Electronic Express, I spend $179.99 on a drone that turned out to be defective. I immediately contacted customer service and was told no returns of any sort. When you look up the drone on Google it says "this item is sold by Electronic Express and is eligible for 30 day return", then you scroll to the bottom of that page and it has a return policy statement at the bottom which also states "this item can be returned by mail for up to 30 days of delivery date". They won't honor it and say no returns of any kind. I'm pretty pissed off because I am now stuck with this $179.99 paperweight because it's defective and they won't honor the return policy.

I bought a TV from Electronic Express 11-25-2018 Delivery date was to be on or before 12-6-2018. At present 12-11-2018 my order is sitting in Sacramento, CA. and will not be delivered to me until 12-14-2018. The purchase was handled through Amazon.com I have contacted Amazon, Electronic Express and the Carrier SEKO Logistics. The last answer from them (SEKO) was we don't deliver to your area until Friday, so now my package will be 8 days late than the original delivery date. After this experience I will not do business with Electronic Express.