Electronic Express Reviews

I bought a "brand new" laptop for my wife and three weeks later all the screws from the bottom of the laptop fell out. Took it back to the store and the store manager told me it's just wear and tear. And there is nothing he can do about it because I already opened the seal on the box it came it. Smh. I had to call the product manufacturer and they send me a box to return it. And they did replace it for an another unit. Do not shop here.

After 6 1/2 weeks of waiting for my 'in stock' items, I finally received everything. This after multiple calls to the manager and district manager. Their records would show an item in but when it came time to schedule delivery, delivery couldn't find it or some story. They would say they will find out what's going on and call me back. That NEVER happened! On March 6, I spoke to Manager, **, in person because of new oven has a factory flaw in the front. He said he would call service and get back with me. That was 11 days ago! During that time, I realized the oven was not getting to the temperate the display indicated. The upper oven was running about 100 degrees cold. The lower oven about 75 degrees cold. Neither oven can maintain the temperature and takes forever to heat up again if you open the door.

My husband and I went to the Clarksville, TN store to purchase several appliances that we had seen advertised. We were treated as thieves. They locked the exit door on us, the other couple behind us they let out. This is my list of what I was going to purchase: 2 sets of front load washer/dryers, 2 stainless French door refrigerators, 1 induction counter top range, 1 free standing range, 3 stainless front, stainless tub dishwashers, 1 small bar refrigerator, 60" + UHD TV Surround sound. I will never, no matter what they advertise, will I go into their stores.

I purchased in cash November 27, 2014 a 60" Sharp TV and was promised a $100.00 rebate that would take 6 weeks to happen. I sent in the required information. They are avoiding my calls and not responding.

Brought my friend to Electronic Express to purchase a computer advertised in the paper. After asking all the questions she needed to I noticed that I didn't see a disc drive on the computer. The salesman quickly went to the display and pressed a button and showed us where it was. As she was paying she was told that computer was out of stock. They would order it for her and call her on Wednesday when it came in. This was Saturday. Wednesday came and went. No call. Thursday, no call. On Friday she called them. It was in. I take her to pick it up on Saturday. After setting it up she can't find the disc drive. "Go back the next Saturday," salesman says that the one she has doesn't have a disc drive. "Must have given you the wrong one."

I spent over $5000.00 for a 65" Samsung 4k Curve TV and components (including Movie Pack). I let them know within a week that I was having problems with the TV turning off and the Movie Pack does not and has not worked (the delivery men did not test this before leaving). I spent money on an internet booster hoping that would resolve the problem - it did not. I have made 3 calls to the store I bought it from, each time having to explain from beginning because no one was familiar - every time someone, including the assistant manager, promised to find a solution and call me back. I bought this TV before Thanksgiving and it is now 1/8/2015, and no one has called me. I called home office this morning and they said they will have a district manager call me. Terrible service - once they have the money, it's over as far as they are concerned.

First my washer came in dented then went to sign the paper, I noticed the paper behind it had “** you guessed it” typed on the piece of paper.

October 30, 2014 we purchased a BRAND NEW refrigerator and scheduled delivery for November 1, 2014 in our new home. When the two men installed the refrigerator, one damaged the freezer door with a 6 inch dent. I'm not talking a small dent, but a significantly large dent. The delivery guy was so proud he admitted to us HE had dented the door! He was also very apologetic. He made note on the delivery paperwork the freezer door was damaged. He explained he would turn in the paperwork to the repair guy and a new door cover would be ordered immediately. Two weeks goes by and no response. My husband calls the store Manager who 'puts in a request.' One week later, my husband calls back and the store Manager gives my husband **'s number to call directly. Are you serious??? My husband must call **?

On November 21st 2014, I went into electronic Express and they had no credit needed. Today I filled out an application and I was approved for eighteen hundred and seventy dollars so I wanted to buy a pair of headphones and the lady had told me that I needed to buy something over $300 before I can get a pair of headphones. So we picked out a stereo for $299.99 and $34.99 for the 3-year warranty and my headphones was $179. Then the lady had told me that I needed to buy a TV before I can get my headphones. I walked out of the store because I did not want to buy a TV if I was approved for credit and I was willing to pay a hundred seventeen dollar down payment today and they still wanted me to buy a TV before I can even buy anything else in the store. That to me is not a very good business when I have a witness that she had stated that I needed to buy only a $300 item before I can get my headphones because it was a $300 minimum purchase that had to be made.

Worst place I've ever been in, do not take defective returns back, and curse you out of the store.

Will never shop here again. The sales people are so rude and will lie just to get a sale. They sold us a refurbished computer. I bought extended warranty. Doesn't matter. They just keep bringing you a used computer. Our computer has never worked. It would have been one thing if I knew I was buying a refurbished computer.....but I didn't. They pulled a fast one over on me. And then they treat you like ** when you get mad and go back and complain. Please please don't buy from this place....they have been doing this for years....read other reviews.

A dishwasher purchased from Electronic Express was installed by one of their workmen. This individual appeared to be in a rush, failed to secure the drainage hose, gouged two pieces out of the edge of the counter and, while dragging the old dishwasher out, left a scratch across five kitchen floor tiles and two in the hallway. I notified the store. A representative came to my home, took photographs and assured me that everything would be taken care of. After failing to hear from them, I sent an e-mail, visited the store, made a number of calls, always finding the manager "not in".

How to get started with what happened to me at Electronic Express. I went to look at buying a new laptop comp. I was looking at several laptops on sale but I finally found the one I wanted. So the salesman came over to help me and I told him I wanted this one, so he goes back to get the one I picked. I notice the one he brought out was opened. He takes it up to the front desk and he looks to see if it has been opened and he and the manager both said "no it has not been opened." So I told them both I wanted to look at it and I notice it has been opened.

We bought a Samsung 46 inch 3d Smart TV... or so we were told. We bought this on December 31, 2011 for my 50th birthday. We were very happy with the great picture and features. At the time we purchased it from Richard our salesman, he went over all the 3d features with us. We looked through the glasses as he explained how great 3d is. That was a big selling point to us. After we had it a while, we could finally afford to buy blu-ray 3d player, 3d glasses, 3d HDMI chord, & movies totaling around $400. Then we went home & hooked everything up. It wouldn't play! After a while we decided to contact Samsung for their assistance. They had us on hold forever only to come back & inform us that 4600 series was not a 3d TV. We had to have at least a 4700 series or higher. That was news to us!

I recently visited the Electronic Express of Tullahoma prepared to buy a television. Coming through the door was a surprise to me, making it very obvious these salesmen work commission. Here is a very unprofessional and very aggravating young man by the name of Bryce who greeted me. I asked questions of my own to try to get answers which television I should purchase. But for his own selfish and greedy reasons, he's trying his hardest to lean me towards the most expensive.

My husband-to-be and I were looking for a docking station for my iPod for our wedding. We had been to various stores and had finally decided on a Bose SoundDock Series II. It was the perfect size and price for our needs. I had seen the SoundDock II at Best Buy for $199.99 and had found the same price on Bose's website. We decided to check to see if Electronic Express at the 100 Oaks Mall in Nashville had it in stock, since the HH Gregg next door did not. Electronic Express did indeed have it in stock, but they were charging $249.99 for it! That's $50 more than the Bose website was listing it!

At the Tullahoma store, an employee by the name of Jeremy installed my high powered amp on top of my gas tank in a 1996 Mercury Grand Marquis. Four screws were screwed into the tank to hold the amp in place. While driving, my 10 year old daughter got sick from the fumes that were coming into my vehicle. Even with the windows down, my child still got sick. Anyway, they are fixing my car by paying the cost of a new gas tank; yet still, there is no excuse for a so called professional car audio installer to make a dangerous mistake like that. My lawyer wants me to pursue further actions by adding my child’s medical bill from inhaling gas fumes to the list, as well as missing important meetings that I’ve had to attend which resulted in lost wages. But I just want my car fixed. I will never deal with Electronic Express again!

We made a special trip to your Murfreesboro location. We were prepared to purchase the Asus Eee Pad Transformer you had advertised for Sunday's sale at $399.88. Your ad says it includes the keyboard dock. When we arrived and asked about this item, we were immediately told that the ad was a mistake. We were told that the California office that does your advertising had made an error with the ad and the keyboard dock is not included. It can be ordered for an additional $179 because you don't carry it. This is false advertising at its best. What a waste of time! Office Depot was selling the same item for the same price, and the keyboard dock was cheaper. What was so special about this sale? We are extremely disappointed on how this was handled.

I dont know what kind of buisness you all are running but in the electronic express of Madison TN there is nothing but a bunch of druggies! I was walking into the store and I could see 3 men smoking in a car. The were all wearing the blue shirts with ties and they were parked on the side of the building. I thought that maybe it was just tobacco until I enter the store and started speaking with another male who worked there his eyes were blood shot and he was completely out of it. I couldnt believe this! I will never come back and I will tell everyone including the better business bureo. I hope the owner of the store will give a random drug test and get these low lives out of his store. This is ridiculous!

My LG 42" TV broke, and it was still under warranty. I contacted the manufacturer, and in less than a week, I had a "Swap Authorization" approval from them. I took that approval to Electronic Express to get a new TV, and they said that without their corporate office approval, they could not give me a new TV.

I bought a 65 inch hdtv from electronic express in november of 2002. I purchased this through a 12 month no interest plan. Upon purchasing the tv, the salesman sold me an extended warranty for two years. He informed me that toshiba's warranty was for 1 year and the extended warranty would pick up two more years. Guess what, the warranty has already expired as of november of 2004. I thought as the salesman led me to believe that an extended warranty is just that an EXTENDED WARRANTY. Toshiba's warranty was good for a year and the extended warranty should have picked up two more years for a total of three years.

My fiancee,his mother and me were at the Electronic Express store and my mother-in-law fell on a platform.The sales person said we should tall the manager.When we asked if he was the manager he said yes.We explained the incident,then he said he was not the manager.We asked who was in charge and he said no one was in charge.He said there was no manager and no owner.We filed an incident report with mall security.My mother had to go to the hospital on June 27,2004.She will have to miss 2 days of work.This man has to be one of the most cold hearted men ever.My mother-in-law is also hispanic and obese. I wwonder if this could be discrimination.

quit my job there due to way to many problems and half of my bonuses going to the managers. got my last check and was not paid the remaining 25 hours that i was not paid for and no commisions or spiffs. (hour money owed $270.00 comm/spiff $800) i've called and left messages with no help. what can be done?