Electronic Express Reviews

I ordered a Vornado fan over memorial day weekend. The order went through. They were paid and I received my tracking. I happened to check where package was and I see "delivery exception" from FedEx. I called FedEx and they told me package was being returned to sender without myself having any say because Electronic Express holds that right as their customer. I emailed Electronic Express and was told I would get my money back if they received the item back. Mind you the package never even entered the state I live in and was tracked en route back to them. I never received what I ordered, and they have my money.

I purchased 3 Onkyo 7.2 receivers from Joe ** in Hermitage, TN as this is what he stated I needed for whole house audio!!! Turns out he was wrong! after spending countless hours on phone with them found out they should have sold me just an amp with a speaker selector. Turns out one unit was defective and one we never used and when we went to return them they said I couldn't as it had been too long! Terrible customer service and salesman had very little knowledge of what equipment he was selling was actually intended for. They have lost a customer for life!

I was delivered a refrigerator. Had dent in it. Per store manager we could still accept it and contact warehouse. See what they could do. We tried that but delivery guys refused to leave it there. Then 2 days later was supposed to get delivery on new one. I took off work early and waited. Called the warehouse on Harding Rd. Spoke with Courtney since I could never get a hold of Trent the manager and was told to call the store. Called the store. They said no warehouse handles this and he would call for me and then call me back but that didn’t happen.

Went to the store in Hixson, TN to purchase 32 in TV that was on sale. Salesperson Kyla was very friendly and helpful and when I made my selections she went to check computer to make sure they had said item in stock and computer showed 5. Paid for purchase and when Kyla went to get the TV there were none in stock. Received paper to pick up next day. Called before leaving Chattanooga and was told truck had not arrived yet. Sale was posted as the 21-25th of November. Went on Thursday to pick up and was told they did not get any in and did not know when or if they would get anymore. Ask to see manager (think his name was Nathan), rudest person I have ever seen or dealt with in my life. Ask me what I wanted him to do and I ask, "What are you willing to do to make this right?"

After a jumbled start via email, the customer service rep, Hollie, got the right folks involved. From that point forward, everything was done absolutely right. James, at the Hermitage location was extremely helpful, professional and friendly. This is the way a business should be run.

Approximately 9 months ago I purchased a 40-inch Samsung UHD 4K TV from Electronic Express. I was sold a three year extended warranty (+$199.00) that according to the salesman, was a no "hassle" "bring it back to us here in the store and we'll replace it if we can't fix it" warranty. I qualified the warranty purchase more than once (b/c I've been burned before) and was assured this was the way it worked... Lo and behold, the TV started showing vertical multi-colored lines on the screen. I called the store and was told I'd needed to call the extended warranty company... Worse yet, when I called the extended warranty company, they told me it hadn't been a year, so I was still under the manufacturer's warranty... Imagine my surprise when I called Electronic Express back and they told me, huh, "I guess you need to call Samsung".

There was an ad in the newspaper for an adjustable bed with gel memory foam mattress at the price of. I went to the store in Cookeville TN, I ask to see the bed & mattress that was on sale in their advertisement. He showed me the bed and mattress and I expressed that I would like to purchase the mattress and base that he showed me. The mattress was dirty that was on display, he offered for to sell me the display for an even a lower price. It was nasty, it is also illegal to sell an opened or used mattress. Because I did won't the dirty matress he said he would order it for me. Would be in about two weeks. I paid sixty dollars to have it delivered & set up.

They did not honor the posted price. "Dear Kevin, I regret to inform you that the TV you ordered will not be shipped. Due to technical difficulties, the system allowed this items price to be listed incorrectly. The actual value and cost of this TV prevents us from being able to honor the listed pricing error. Your order has been canceled and the refund was processed back to your account immediately. Please accept our sincerest apologies for any inconvenience this has caused you. Thank You."

Went to buy a new dryer about 30+ days ago. They told me it would be delivered on a Tuesday by 5:00 and at 5:30 I get a call stating they are running about 2 hours behind schedule, so I rescheduled for the next day. The next day it gets delivered and when I got home to dry my first load of clothes the dryer would not heat up. I immediately called the store and told them and they said they would bring me another one the next day and for me to call the delivery # to get a time... So when I called the delivery man he told me my dryer was not on his truck and he had no clue what I was talking about and so he gave me a different number to call which was the main branch # I guess.

I purchased a TV from Electronic Express on Walmart.com. I'm extremely disappointed in their Customer Service Department when I called to return the TV. The purchase has never been taken out of the box and they refuse to return the item. The return policy for Walmart.com states a 90 day return policy, however, Electronic Express stated that their return policy is different. If you are going to sell your items on the Walmart site, I would assume you follow the Walmart policies. I will never do business with them again, and I'm surprised with all the negative reviews how this business is still afloat.

Just want everyone to know when you buy a TV from these guys and especially if you finance one of the overpriced TVs and the overpriced warranty as well make sure you get a copy of the after market warranty. It is not 360 protection like they say. They lead you to believe that it is totally protected but is not and they will quickly distance themselves from anything to get out of repairing your TV and the company is called NSI and they boast my protection 360 but it's not so beware.

Ordered the TV thru Amazon, but Electronic Express was the company that fulfilled and shipped the TV. Within three days the remote was dead. Replaced batteries three times, but after the third time, the remote no longer worked. Serious problem because the TV does not function at all without the remote. Electronic Express said they could replace the remote at no charge, but would not and could not expedite the shipping. It would take five days to get the replacement. I offered to pay extra to have the shipping overnight, they said that was not possible, no way. Very poor customer service to me.

Horrible install of washer & dryer. Dryer vent hose was kinked badly. Washer door still had packing material in it. Many other things, but the WORSE item was the dryer cord was not stabilized as it enters the dryer. So 1 week after the warranty expired, the plastic terminal block that is connected to the power cord broke, which is what plastic does best. So to get a new $5 plastic terminal block, I had to buy an entire wiring harness ($78), so also I won't ever buy any LG product again. So all this headache is from buying from Electronic Express and having them deliver and install. I reached out to them twice, but since they don't care, they never responded. Never again.

Bought tv thru Walmart and filed by Electronic Express. When got tv was a TCL 55 up130. TV was shipped and not packaged good. When got tv it had 6 to 8 dents in front of tv and I called Electronic express within 1 hr. It took a long time to get this resolved and a lot of e mails. If you are going to buy a 55 inch tv buy from somebody else. Was not happy how long this company dragged this out to get my refund. I will never anything else from them.

My husband and have purchased appliances, televisions, and cameras (and equipment) from the Tullahoma, TN store. We have spends several thousand dollars and have referred others who have made significant purchases. Each purchased included an extended warranty that they highly recommended and rated. Our Samsung refrigerator was 2799.00 in January 2014 and has been broken for a month! The repair company has been to my house 3 times with another appointment scheduled April 4th. We live out in the country and no one seems one bit concerned about getting the repair complete! The store managers seemed concerned at first but now have no response to our plea for assistance. Do not shop here! They will not stand behind the products they sell!

Purchased a mattress set in May 2014. The mattress began to lose support two weeks, 6 months later purchasing the mattress and box spring both collapsed. Called the store and made complaint. As of March 2016 the store refused to honor my claim.

Electronic Express deals with Acceptance Now as a way to finance a purchase. I called Acceptance now to see what the terms were. I was told that there was a 90 days same as cash, no hidden fees, paid in full within 90 days. If not paid off in 90 days there would be admin fees plus interest applied to amount financed and thus resulting into a lease to own agreement. No problem as I intended to pay off purchase within 60 day.

On Saturday February 29, 2016 I purchased a overhead DVD player from Electronic Express for my 2002 Lincoln Navigator. After going back and forth for the last five days being promised by the store to install the unit without any success I decided to have the unit installed by someone else. Upon looking in the box at the unit I noticed it had already been used. I then took the DVD player back explaining that the unit had already been used and that I wanted a refund. The store manager Josh ** flat out told me that he was not refunding my money. After raising all kind of hell about my refund this so called manager took off his tie and rolled up his sleeves as if he was going to physically put me out of the store. Needless to say that wasn't going to happen so I ended up calling the police. I did not get my refund but I am not finished with this yet. I would advise everyone to stay away from the Hixson, TN location of Electronics Express!!!

On Black Friday, I purchased a Hoverboard for my son for Christmas. After the many reports of danger, we returned it on 12/12/15. Was refused refund, that corporate not refunding them. Well, as we were gonna file fraud charges they changed their mind but since I paid cash $436.99 I could not be refunded cash. Instead, a check would be mailed 10-14 days. On 12/28 called to check status, was told they would email corporate and call me... Not!

When I was shopping Walmart for a tv, I saw one and purchased it using PayPal to make the direct payment for the tv. 318.00 dollars was transferred from my account to Walmart. I received note that electronic express was canceling the order, payment refund in 10 days. They say they could not process the payment. Now I'm short 300 dollars for my Christmas tv present. When I got on their website, I see the tv I ordered still in stock. So what's up with that. Never again will I buy a tv online especially from this company. After reading the reviews, I also agree with the majority that this company sucks and stay away from them.

I bought a PS4, took it home, hooked it up following directions included with the game console. It took a few minutes before it would turn on but did. It worked for about 20 minutes and then suddenly shut off and would not turn back on. No lights, no nothing. I talked to someone on the phone the next day at Electronic Express and he said to bring it in and they would exchange it.

I bought a new Macbook Pro in August 2014. Started having problems August 2015. Took it back to the store in Cleveland TN. They had me call the warranty company myself. They were no help at all. The warranty company had me send my computer to them. Three weeks later received my computer back. Everything in my computer, including factory settings were deleted and could no even boot up computer. Call Mac support, they could not get computer to turn on. They suggested I take the computer to Mac authority in Chattanooga. The salesman at Mac worked for over an hour and could not get computer to turn on. He removed the back cover and said my logic board had been replaced with a not Mac produce. He said that my computer was a 2010 model that it was sold as a new unopened computer in 2014.

I had received a check for a good bit of money, and wanted a really good stereo to put in my truck. I went to this store, I waited for almost a half hour, asked for help and they said they would be right with me. So 15 minutes later I left, and went to Best Buy, where I received excellent service, in and out in less than 20 minutes. I still have the truck with the same stereo after almost two years. Electronic Express sucks at customer service. The store at Rivergate.

I purchased a fridge from these people on 7/7/2015. It was completely wrapped in cardboard and Styrofoam. When we unwrapped it, it had two 5 inch gashes on the side. They said they would replace it but did I want to upgrade for a much better fridge for $100.00 more. I said yes because I wanted a white one. It had to be ordered. They do not care it would take 4 weeks to get here. They called Aug. 14, they would deliver the new fridge on the 18 of Aug. On the 18 I took everything out of the fridge. We had to prepare for the new one. They would be at my home between 8 and 12. About 9:30 they called and could not deliver it because they did not have it and did not know where it was.

Decided to surprise my wife with a tablet, so I stopped by the Electronic Express in Gallatin. The salesman was professional and courteous and was able to answer all my questions. I decided to go with the Asus Transformer tf 100. I got home and my wife was excited. She cut open the seal and powered it on. Then asked me who Mrs. ** was!? I thought I purchased a new tablet. Clearly I was not sold a new unit. Nobody in my family knows the password or the hint "daughter". If you're going to buy a tablet, do so at Best Buy or somewhere where they will let you know if it's used and sale it as such! Unless you want the headache and frustration of being mislead.

My master bathroom would get hot everytime I used the dryer so I checked the vent installation kit that I purchased with the washer and dryer and discovered that the installer had forced the new venting aluminum pipe inside an old one. The lint was flowing inside the closet where the vent pipe runs and not outside. This could have caused my home to catch fire. I will never purchase a damn thing from them ever again and I am warning everyone that I know to never purchase anything from this company. By the way, I made the purchase at the Goodlettsville, Tennessee store on Gallatin road in Madison, Tennessee next to the Rivergate Goodwill.

I bought a refrigerator from the Madison, TN location in April of 2013 with a 5-year warranty. My fridge area stopped cooling a week ago. I called the warranty company to place a service call. They told me they had only one servicer certified to work on my appliance. Their one servicer had to cancel and called to inform the warranty group, they decided it had to be replaced. Between the warranty company and Electronic Express I'm still without a fridge. The corporate office has not responded to my calls after several attempts. I was also informed once the fridge is replaced the warranty is filled. However the I purchased a 5-year warranty. I was informed I would only get an in store credit not a return of my money. I will never purchase any other electronics or appliances from them again. The warranty is not worth the paper it's written on and Electronic Express does not take any responsibility for the products or the warranty it sells.

Bought a microwave, when I got it home it didn't work. Took it back and 2 weeks later mornings I get told it there, by the time I get there, they realize it's not. Did not call, text, or email me at all. I finally, after going in today told then to keep it, and give my credit back on my card. This is ridiculous, to have so many problems with a microwave. Hate to see if anyone orders anything else from the Cleveland electronic express store.

My husband needed a laptop for working at home. I went to Best Buy and they didn't have the computer I was looking for so I went down the street to Electronic Express next to Goodwill. I purchased a Toshiba Satellite laptop for a total of $547 and paid CASH. On March 8th 2015 in 9 days it quit working and I called and they said my husband can bring it down even though I had the receipt with me. They said they were printing one off since they show my information and time purchased. We live in Joelton and that is a long drive. He gets there and they refuse to help him. I finally get a chance to go down on Saturday 21st 2015 after working 10 hours and purchased a Dell with the same specs. It was a floor model but the Assistant Manager assured me everything was okay. I asked if they could lower the cost some but was told no. Hey I tried since we had had some trouble with their product.

I bought a "brand new" laptop for my wife and three weeks later all the screws from the bottom of the laptop fell out. Took it back to the store and the store manager told me it's just wear and tear. And there is nothing he can do about it because I already opened the seal on the box it came it. Smh. I had to call the product manufacturer and they send me a box to return it. And they did replace it for an another unit. Do not shop here.

After 6 1/2 weeks of waiting for my 'in stock' items, I finally received everything. This after multiple calls to the manager and district manager. Their records would show an item in but when it came time to schedule delivery, delivery couldn't find it or some story. They would say they will find out what's going on and call me back. That NEVER happened! On March 6, I spoke to Manager, **, in person because of new oven has a factory flaw in the front. He said he would call service and get back with me. That was 11 days ago! During that time, I realized the oven was not getting to the temperate the display indicated. The upper oven was running about 100 degrees cold. The lower oven about 75 degrees cold. Neither oven can maintain the temperature and takes forever to heat up again if you open the door.

My husband and I went to the Clarksville, TN store to purchase several appliances that we had seen advertised. We were treated as thieves. They locked the exit door on us, the other couple behind us they let out. This is my list of what I was going to purchase: 2 sets of front load washer/dryers, 2 stainless French door refrigerators, 1 induction counter top range, 1 free standing range, 3 stainless front, stainless tub dishwashers, 1 small bar refrigerator, 60" + UHD TV Surround sound. I will never, no matter what they advertise, will I go into their stores.

I purchased in cash November 27, 2014 a 60" Sharp TV and was promised a $100.00 rebate that would take 6 weeks to happen. I sent in the required information. They are avoiding my calls and not responding.

Brought my friend to Electronic Express to purchase a computer advertised in the paper. After asking all the questions she needed to I noticed that I didn't see a disc drive on the computer. The salesman quickly went to the display and pressed a button and showed us where it was. As she was paying she was told that computer was out of stock. They would order it for her and call her on Wednesday when it came in. This was Saturday. Wednesday came and went. No call. Thursday, no call. On Friday she called them. It was in. I take her to pick it up on Saturday. After setting it up she can't find the disc drive. "Go back the next Saturday," salesman says that the one she has doesn't have a disc drive. "Must have given you the wrong one."

I spent over $5000.00 for a 65" Samsung 4k Curve TV and components (including Movie Pack). I let them know within a week that I was having problems with the TV turning off and the Movie Pack does not and has not worked (the delivery men did not test this before leaving). I spent money on an internet booster hoping that would resolve the problem - it did not. I have made 3 calls to the store I bought it from, each time having to explain from beginning because no one was familiar - every time someone, including the assistant manager, promised to find a solution and call me back. I bought this TV before Thanksgiving and it is now 1/8/2015, and no one has called me. I called home office this morning and they said they will have a district manager call me. Terrible service - once they have the money, it's over as far as they are concerned.

First my washer came in dented then went to sign the paper, I noticed the paper behind it had “** you guessed it” typed on the piece of paper.

October 30, 2014 we purchased a BRAND NEW refrigerator and scheduled delivery for November 1, 2014 in our new home. When the two men installed the refrigerator, one damaged the freezer door with a 6 inch dent. I'm not talking a small dent, but a significantly large dent. The delivery guy was so proud he admitted to us HE had dented the door! He was also very apologetic. He made note on the delivery paperwork the freezer door was damaged. He explained he would turn in the paperwork to the repair guy and a new door cover would be ordered immediately. Two weeks goes by and no response. My husband calls the store Manager who 'puts in a request.' One week later, my husband calls back and the store Manager gives my husband **'s number to call directly. Are you serious??? My husband must call **?

On November 21st 2014, I went into electronic Express and they had no credit needed. Today I filled out an application and I was approved for eighteen hundred and seventy dollars so I wanted to buy a pair of headphones and the lady had told me that I needed to buy something over $300 before I can get a pair of headphones. So we picked out a stereo for $299.99 and $34.99 for the 3-year warranty and my headphones was $179. Then the lady had told me that I needed to buy a TV before I can get my headphones. I walked out of the store because I did not want to buy a TV if I was approved for credit and I was willing to pay a hundred seventeen dollar down payment today and they still wanted me to buy a TV before I can even buy anything else in the store. That to me is not a very good business when I have a witness that she had stated that I needed to buy only a $300 item before I can get my headphones because it was a $300 minimum purchase that had to be made.

Worst place I've ever been in, do not take defective returns back, and curse you out of the store.

Will never shop here again. The sales people are so rude and will lie just to get a sale. They sold us a refurbished computer. I bought extended warranty. Doesn't matter. They just keep bringing you a used computer. Our computer has never worked. It would have been one thing if I knew I was buying a refurbished computer.....but I didn't. They pulled a fast one over on me. And then they treat you like ** when you get mad and go back and complain. Please please don't buy from this place....they have been doing this for years....read other reviews.

A dishwasher purchased from Electronic Express was installed by one of their workmen. This individual appeared to be in a rush, failed to secure the drainage hose, gouged two pieces out of the edge of the counter and, while dragging the old dishwasher out, left a scratch across five kitchen floor tiles and two in the hallway. I notified the store. A representative came to my home, took photographs and assured me that everything would be taken care of. After failing to hear from them, I sent an e-mail, visited the store, made a number of calls, always finding the manager "not in".

How to get started with what happened to me at Electronic Express. I went to look at buying a new laptop comp. I was looking at several laptops on sale but I finally found the one I wanted. So the salesman came over to help me and I told him I wanted this one, so he goes back to get the one I picked. I notice the one he brought out was opened. He takes it up to the front desk and he looks to see if it has been opened and he and the manager both said "no it has not been opened." So I told them both I wanted to look at it and I notice it has been opened.

We bought a Samsung 46 inch 3d Smart TV... or so we were told. We bought this on December 31, 2011 for my 50th birthday. We were very happy with the great picture and features. At the time we purchased it from Richard our salesman, he went over all the 3d features with us. We looked through the glasses as he explained how great 3d is. That was a big selling point to us. After we had it a while, we could finally afford to buy blu-ray 3d player, 3d glasses, 3d HDMI chord, & movies totaling around $400. Then we went home & hooked everything up. It wouldn't play! After a while we decided to contact Samsung for their assistance. They had us on hold forever only to come back & inform us that 4600 series was not a 3d TV. We had to have at least a 4700 series or higher. That was news to us!

I recently visited the Electronic Express of Tullahoma prepared to buy a television. Coming through the door was a surprise to me, making it very obvious these salesmen work commission. Here is a very unprofessional and very aggravating young man by the name of Bryce who greeted me. I asked questions of my own to try to get answers which television I should purchase. But for his own selfish and greedy reasons, he's trying his hardest to lean me towards the most expensive.

My husband-to-be and I were looking for a docking station for my iPod for our wedding. We had been to various stores and had finally decided on a Bose SoundDock Series II. It was the perfect size and price for our needs. I had seen the SoundDock II at Best Buy for $199.99 and had found the same price on Bose's website. We decided to check to see if Electronic Express at the 100 Oaks Mall in Nashville had it in stock, since the HH Gregg next door did not. Electronic Express did indeed have it in stock, but they were charging $249.99 for it! That's $50 more than the Bose website was listing it!

At the Tullahoma store, an employee by the name of Jeremy installed my high powered amp on top of my gas tank in a 1996 Mercury Grand Marquis. Four screws were screwed into the tank to hold the amp in place. While driving, my 10 year old daughter got sick from the fumes that were coming into my vehicle. Even with the windows down, my child still got sick. Anyway, they are fixing my car by paying the cost of a new gas tank; yet still, there is no excuse for a so called professional car audio installer to make a dangerous mistake like that. My lawyer wants me to pursue further actions by adding my child’s medical bill from inhaling gas fumes to the list, as well as missing important meetings that I’ve had to attend which resulted in lost wages. But I just want my car fixed. I will never deal with Electronic Express again!

We made a special trip to your Murfreesboro location. We were prepared to purchase the Asus Eee Pad Transformer you had advertised for Sunday's sale at $399.88. Your ad says it includes the keyboard dock. When we arrived and asked about this item, we were immediately told that the ad was a mistake. We were told that the California office that does your advertising had made an error with the ad and the keyboard dock is not included. It can be ordered for an additional $179 because you don't carry it. This is false advertising at its best. What a waste of time! Office Depot was selling the same item for the same price, and the keyboard dock was cheaper. What was so special about this sale? We are extremely disappointed on how this was handled.

I dont know what kind of buisness you all are running but in the electronic express of Madison TN there is nothing but a bunch of druggies! I was walking into the store and I could see 3 men smoking in a car. The were all wearing the blue shirts with ties and they were parked on the side of the building. I thought that maybe it was just tobacco until I enter the store and started speaking with another male who worked there his eyes were blood shot and he was completely out of it. I couldnt believe this! I will never come back and I will tell everyone including the better business bureo. I hope the owner of the store will give a random drug test and get these low lives out of his store. This is ridiculous!

My LG 42" TV broke, and it was still under warranty. I contacted the manufacturer, and in less than a week, I had a "Swap Authorization" approval from them. I took that approval to Electronic Express to get a new TV, and they said that without their corporate office approval, they could not give me a new TV.

I bought a 65 inch hdtv from electronic express in november of 2002. I purchased this through a 12 month no interest plan. Upon purchasing the tv, the salesman sold me an extended warranty for two years. He informed me that toshiba's warranty was for 1 year and the extended warranty would pick up two more years. Guess what, the warranty has already expired as of november of 2004. I thought as the salesman led me to believe that an extended warranty is just that an EXTENDED WARRANTY. Toshiba's warranty was good for a year and the extended warranty should have picked up two more years for a total of three years.

My fiancee,his mother and me were at the Electronic Express store and my mother-in-law fell on a platform.The sales person said we should tall the manager.When we asked if he was the manager he said yes.We explained the incident,then he said he was not the manager.We asked who was in charge and he said no one was in charge.He said there was no manager and no owner.We filed an incident report with mall security.My mother had to go to the hospital on June 27,2004.She will have to miss 2 days of work.This man has to be one of the most cold hearted men ever.My mother-in-law is also hispanic and obese. I wwonder if this could be discrimination.

quit my job there due to way to many problems and half of my bonuses going to the managers. got my last check and was not paid the remaining 25 hours that i was not paid for and no commisions or spiffs. (hour money owed $270.00 comm/spiff $800) i've called and left messages with no help. what can be done?