Dressbarn Reviews

I bought a dress for a wedding, I bought it on July 4th because they offered a sale, turns out they were over pricing it because now the dress is half the price. I tried canceling it and got no response and they shipped it out. I figured I would just try it and stop trying to contact. That was a mistake, they not only sent me the wrong dress, it was wrinkled beyond fixing and was thinner than paper. My underwear was visible upon wearing it and in no way worth 140 dollars!!

Don't buy clothes from Dressbarn, the quality is horrible. I bought a dress for $153 and it looks like my Grandmother kitchen curtains. I try to return it. They said they only give me store credit. I'm calling the customer affairs.

The online store is a joke, do not shop with them. I have had decent luck at the physical stores so thought it would be a good option for an online purchase. I bought a dress, a skirt, and two shirts. None of them were of good quality, all workmanship was shoddy and the fabrics were thin and cheap. I knew they had a strict return policy so I immediately reached out to customer service to begin the return process. I got an immediate response saying they were working on the return but have not heard another word from them. I have responded to the email over 8 times asking for more information and have not received a response. Now I am over the 30 days they give for returns. I reached out again through the website and still no response. I am very dissatisfied with my experience and would not recommend shopping online with Dressbarn to anyone.

If you have a physical store to shop at, I recommend that over shopping online. If you make a return, they only give you store credit. I understood this from the beginning which was fine until I received my order. Their clothes are cheap and sizing is all over the place. I returned EVERYTHING 2x and the third time, I found 1 thing I liked out of over 200.00 spent. They allow 30 days to return. I was so burned out dealing with them, decided to just donate it to Charity. I'm sure that's what they love to hear. They got your money either way. Never again. May the force be with you if you decide to give it a try!!

Returns are not refunded. You are given a gift card. What a joke! This is the only company I ever dealt with that does this! Do not order from this company!!! They will NOT refund your hard earned money!

I will never buy anything from this store again. I purchased a dress 2 months ago, never got an email saying it was shipped. I had to send an email asking and they said they did not have my size anymore and issued me store credit for the $60.00 I spent. I ordered another dress and they did the same thing. I had to reach out again and this time they issued me store credit for $40.00....(less than what I actually spent). How is that even correct!!!. I told them to keep their credit. Never again!!

I ordered a dress and upon receiving it, it was too small. I called to start a return. I was not aware their return policy is so very antiquated and is for store credit only. I repeatedly asked if I could receive my money back, as I had to buy another dress for my daughter's wedding, and had no more money. I was very polite, but firm. After finally agreeing for the return shipping label to be sent to me, I hung up. A week later I receive a notice that my "Subscription" was being shipped! I clicked the link to cancel whatever this is that I did NOT order, and couldn't log in because I had never created an account in the first place. I then find $9.99 debited from my bank account for what, I do not know. I have reached out to them in an email, and have yet to receive any answer. STAY AWAY!!!!

Buyer Beware! I’ve had nothing but headaches with Dressbarn. I initially purchased a kimono top. It came damaged (had snag) so sent it back. Many days wasted to finally get the shipping label. They don’t refund your money even if their fault. I had to chase down my credit. I finally decided to order a pair of pants and use my credit. They sent me the wrong size! Again had to waste so much time to return due to a dressbarn mistake. I still haven’t gotten the new credit or correct size pants. I would never buy anything again from them. The worst experience. I can’t imagine they will be around for long.

Dressbarn return policy is antiquated. Considering they are competing with a huge number of online outlets, the option to only be refunded via a gift certificate is unbelievable. Also the $9.99/month rewards club is a joke. The rewards club only covers return postage of items for which they will only give you a gift card. I have had to cancel it twice because every time you visit the site it is automatically applied.

I purchased several items from Dressbarn for my wife as Christmas presents. I ordered early due to the possibility of shipping/product delays. By the time Christmas arrived and she opened the presents, some of the items did not fit her. We contacted this hack of a company, only for them to tell us about their 30 day return policy. Actually, all she wanted to do was exchange them for the right size. Never have we experience a problem with exchanging or returning Christmas presents with any company we've ordered from. We have ordered from this company for many years. Needless to say, I will never use or recommend this business again.

I bought two pairs of pants. They sent me one pair of pants and a dress. Before I could return the dress, they made me take a picture of the dress and send it to them to prove to them I wasn't lying. They treated me like I was a liar! Then I just wanted to return the whole order because I wanted nothing to do with them at that point. They wouldn't refund my money. I just got store credit. I'll never do business with them again. And you wonder why Amazon is doing so well?! This business sucks. Stay away from them!

I find it completely ridiculous that an online clothing company has a no refund policy. Are you serious with this crap? You can only get store credit, and they make you pay to send things back, but totally bury these facts when purchasing. If you try to contact them prepare to be ghosted as if they never existed in the first place.

I purchased the items thinking I could return them as per the Dressbarn return policies, since I drive past a Dressbarn store. When I arrived there to find it was empty when I attempted to return some items. I discovered on that Dressbarn.com is no longer the original Dressbarn. Per CEO Dressbarn shoppers receive a QR code to enable box-, label-, and contact-free returns for an immediate refund or exchange.... "Happy Returns is a natural fit for our e-commerce-first strategy," Dressbarn CEO Shayan Zadeh said in the release. Sept 17, 2020. That is a lie!!

I bought a couple of dresses from Dress Barn and I returned two dresses them completely unworn, with tags, in original packaging. They will not refund my money instead they gave me a store credit. I called and they refuse to refund me, and all this time I am waiting for a credit to my credit card. I think this is a horrible business practice!! Don't waste your time or your money. Customer service was unapologetically curt and they don't care if you are satisfied or not. Shop at Macy's!!

I had to return the dress I got from DressBarn They refused my refund back to my original payment instead they give me store credit. In addition I was also was charged for monthly membership fee $9.99. They are cheating customers. Don't buy anything from them.

I will never purchase here again! I shopped here often when their brick and mortar stores were open, but the company running their online business is a scam. I purchased a dress which did not fit, they did not have the correct size in stock and will not give me my money back only a useless "store credit". Trying to reach anyone in customer service by e-mail is a joke, all they do is respond with form letters offering you a 150% credit. Since I would never consider purchasing there again that is useless to me. To top it all off I found the same dress online at Target for much cheaper.

Beware of their "membership" that automatically goes in your cart and will reappear without you selecting it. It is a monthly subscription. It appears to purchase a free return policy - but it only purchases a "free" shipping label for returns (that you pay $10 a month for if you spend enough money). You cannot get your money back. EVER. You can ONLY get in-store credit, and since they have no storefront, you may be exchanging things forever to get something that fits. The wording of the Rewards Member Benefits appears to offer a return rather than only an exchange...but that only refers to the shipping. So unless you shop at Dress Barn like every week, this is NOT worth much and the manner in which they aggressively shove it in your shopping cart is annoying (I removed it more than once).

I ordered a few items for my mom, and four days later I was informed one item was out of stock. Since they already charged my credit card for this out of stock item, I requested a refund. Unfortunately, I did not know in advance that Dressbarn does not like to give refunds, even when it’s their fault. Instead, they give you store credit or a gift card.

Back in May I ordered a petite small dress and received a petite extra large in the wrong color. I used the store credit to order again and got another extra large in the same wrong color. So they made the same exact mistake twice in a row and would not give a refund even though they were the ones who made a mistake. Twice. A reasonable return policy would make an exception for an obvious store mistake. I ended up buying workout pants instead and luckily got the size and color I ordered. I will never buy from them again.

Warning all of you not to make the same mistake. I have shopped at this store for years. Their Policy has always been that if you order online you can return to the store and you get your money back. Since they closed their brick and mortar stores now all of the sudden they are saying their policy is only to give store credit. SO you give them your money, if it doesn't fit, they keep your money. They lost me as a customer, never again.

I live in NJ - sales tax is not collected on apparel. I ordered just a shirt, which is tax exempt and was charged sales tax. I emailed Customer Service, asking for a refund of the tax with a screenshot from the NJ government website explaining which items are/are not taxable. I got a reply from Dress Barn stating that the discount code in effect had already been applied when the order was placed, and the additional charges were tax and shipping. So, since email did not produce a satisfactory answer, I called Customer Support which appears to be an offshore call center staffed by people with a poor command of English.

You have to call them to get a return label. Call center; hard to understand people. Spend time on the phone to get a label only to find out that I will only get a "credit" and I will not get my money back. I will not buy from them again.

I purchased a dress for a wedding that ended up not happening. The dress has been returned to the company for more than a month now and I am still waiting on my refund. I requested my money back to my card due to poor customer service and the fact that I will never shop with this company again. They offered me 150% refund as store credit. No. Please refund my money- I have been waiting since June!! After multiple emails, the issue is still not resolved. Worst customer service I have ever dealt with in a company

I ordered 2 masks and a dress in March. First I got only the masks and entire order marked delivered. Contacted company. Dress arrived a week or so later - but was not the dress I ordered. I contacted support. They asked me to send a photo of what I received. Didn't hear anything back after I sent photo until May. I was told it was deemed an "incident" and would get back to me. A little over a week later he writes back saying I passed the 30 day return period. I told him it was because I didn't hear back for over 30 days when I first contacted them. I wrote a bad review on a Facebook ad and got a quick email from the company saying they would get back to me. That was in early June. I got an email today saying they are sorry my order didn't ship yet.. Do I still want it? Ugh.

Buyer beware!!!! Scam site!!!! Do not order from this company. I ordered three pair of pants in different colors in a specific size. I received 3 pair of black pants in different sizes. One size was correct so I did keep those. I contacted customer service online with no response so I called in. I was told I would need to mail back the incorrect items with a prepaid label which I did not receive so I had to call in again the next day. The pants were sent via UPS but the label was for USPS so I needed to go to the post office, purchase an envelope and send them back.

I would not recommend purchasing from this company. I ordered a dress and after a month of no update and no delivery I called. They told me it is out of stock and offered me a store credit. I looked and could not find anything else that I wanted so I requested a refund. They will not refund and reiterated that I would be receiving a store credit. This is completely unacceptable business practice.

If you need to return or exchange an item, they will NOT credit back to your credit card - they will only offer a store credit, minus shipping charges. This might be OK if you continue to shop with them, but not favorable when you need to go elsewhere to find the item you need. In my situation, a top (which according to their sizing chart should have fit) ran small, and I wanted to exchange it. The site said there was little inventory, to order soon. To use their store credit, I would have had to wait for them to receive my return before I could order the size I needed.

I have had a very bad experience with Dressbarn Faux Three-Piece Pant Set with Sparkle Top and Sheer Cardigan. I tried the outfit on. It fit well and looked great. I chose to wear it when I attended a religious ceremony for the graduation of my granddaughter. The problem became evident on the way to the event, as the glitter that embellished the outfit began to fall from the material at an alarming rate. The glitter covered the car seat and the floor where I sat. I hoped that would be just preliminary shedding of the glitter. It was not. Glitter covered the seat I had at the ceremony.

TERRIBLE experience! If I could give a negative number I would. Description and picture of dress was SO off. Customer service was awful and returns are ONLY in store credit. They don’t like to tell you that bit of information until you are ready to return. I will never order from this company again and want to spread the word. Buy elsewhere!!

I agree with all the other one-star reviews. I placed an order online 6/14/21 and my card was charged the same day. (It was not just an authorization, it was an actual charge.) The website says everything on the site is in stock and ships same day if ordered before noon eastern time. After not receiving a tracking number over a week later, I called and was told my order was delayed but was shipping out that day. Okay, fine.

DO NOT PURCHASE FROM THIS COMPANY. I purchased an overpriced pair of pants from Dressbarn. These pants looked like sweatpants with pearls on them. The quality of the dress pants I thought I was ordering at a price in excess of $100 was not what I expected. When I tried to request a refund online, my only option was to exchange the item or to get an e-card (meaning I would have to use it on THE DRESSBARN WEBSITE ONLY). This is a sign of a company that is not a quality company or one that is in trouble, making the e-card worthless.

Dressbarn will not credit the same form of payment. The item is defective and they want to charge me for shipping it back in the original packaging and only send a credit forcing the customer to buy more items from them… they have closed all their stores and are enforcing customers no alternative but to lose money if you decide to return the item..

Ordered a Dress for a wedding shower. Got a shipping confirmation. A week goes by and no dress. Check the tracking.... label was printed a week before but still hasn't even been shipped. Emailed twice. Finally got a response DAYS later. Dress not in stock. Good thing I emailed. Gave me STORE CREDIT. No other option. I really don't like their clothing. I'm also a 2xl so my options are limited. So by some grace of God I find another dress. Order it. Get a confirmation and shipping email. Fast forward to this morning. I check the tracking....SHIPPING LABEL CANCELED and dress I ordered isn't even on the website anymore. I have not received any notification that there is an issue. However the original one is still available to order and says it's in stock. 4 left in my size to be exact. Emailed company. Still no answer. I will never order anything from Dressbarn ever again.

I will never order anything from Dressbarn again. Their prices are a little higher for the same quality of clothing that I can get at a lower price from other places. I don't mind paying more if I get good customer service. And that's where Dressbarn fails miserably. Dressbarn charges shipping on all orders plus shipping on returns and only issues store credit - no getting your money back after paying shipping both directions and a higher price on the article of clothing.

I always liked to shop at the Dressbarn stores and was disappointed when they closed. For one thing, their styles became focused on skinny jeans for teens rather than clothing for mature women. I believe that their online inventory is from all the closed stores. There are few sizes available and the clothes don't seem like new styles. Their quality has gone downhill. I ordered a pair of girlfriend jeans and didn't get a refund but a credit. So, I exchanged them for another size and was told they're not in stock about two months later. They had the nerve to give me another store credit instead of a full refund. It's their fault that the item is out of stock. I agree with the other reviewers that said an online store should give a refund because we can't use their store fitting rooms any more. I wrote them back to get a refund. We'll see what happens.

Buyer Beware. Please know before ordering that if it doesn’t fit, is defective, you will NOT be issued a refund. They will only give you a store credit, but this is not made clear when ordering. They tell you all about “Happy Returns” making it sound simple and easy but it is NOT. How can you order anything online with no hope of a refund if something isn’t right. This company’s business practices need to be looked in to. I feel it is not the DressBarn we were all familiar with when their stores were open. Did some foreign company buy their name?

I love, love, love Dressbarn and sorely miss it in my neighborhood. Our Dressbarn closed shortly before covid. It never failed that 'I couldn't walk by the store without being "lured" into buy something': another top (which I didn't need but had to have), scarf or other must-have. For a Plus sized woman, Dressbarn has the only clothes that aren't variations of cheap, matronly mumu. Dressbarn's clothes are designed for all sizes to be equally stylish.

I have never seen a bad return policy than this one. They just mention easy returns to trap customers into buying from their site. They do not give the payment back to your original payment method even after you return the product paying from your pocket. And all their stores in every state are permanently closed. So there is no way we can even return in store. Be prepared to lose your money if anything you order from here isn’t a good fit!!

Know before you buy anything that "Happy Returns" is just a name and not their practice. If you purchase something and it doesn't fit, you WILL NOT get your money back. You will only get store credit or the ability to swap what you purchased for something else. While they indicate "Happy Returns" it seems like they are so desperate to trap customers that they are not clear about their return policies up front. FYI - I also did not receive the 30% discount I was promised when I gave up both my email and phone number to this company. This company is not worth the trouble when it comes to giving up your private data/info. Steer clear.

I ordered 4 dresses. 2 of 2 different dresses in 2 different sizes as I was not sure which would fit best if at all. Well as it happens only one fit but did not look good on me so I went to return only to learn that they do not refund the money to the way you bought the items only exchanging and or egift card! Even if it is before the 30 day deadline! I learned that and am beyond pissed because I only want the money refunded to my card! Not a gift card, nowhere on the page when ordering does that mention anything about returns other than you have 30 days! Stay away from this company unless you only like gift cards. So upset!