Dressbarn Reviews

The online store is a joke, do not shop with them. I have had decent luck at the physical stores so thought it would be a good option for an online purchase. I bought a dress, a skirt, and two shirts. None of them were of good quality, all workmanship was shoddy and the fabrics were thin and cheap. I knew they had a strict return policy so I immediately reached out to customer service to begin the return process. I got an immediate response saying they were working on the return but have not heard another word from them. I have responded to the email over 8 times asking for more information and have not received a response. Now I am over the 30 days they give for returns. I reached out again through the website and still no response. I am very dissatisfied with my experience and would not recommend shopping online with Dressbarn to anyone.

If you have a physical store to shop at, I recommend that over shopping online. If you make a return, they only give you store credit. I understood this from the beginning which was fine until I received my order. Their clothes are cheap and sizing is all over the place. I returned EVERYTHING 2x and the third time, I found 1 thing I liked out of over 200.00 spent. They allow 30 days to return. I was so burned out dealing with them, decided to just donate it to Charity. I'm sure that's what they love to hear. They got your money either way. Never again. May the force be with you if you decide to give it a try!!

Returns are not refunded. You are given a gift card. What a joke! This is the only company I ever dealt with that does this! Do not order from this company!!! They will NOT refund your hard earned money!

I will never buy anything from this store again. I purchased a dress 2 months ago, never got an email saying it was shipped. I had to send an email asking and they said they did not have my size anymore and issued me store credit for the $60.00 I spent. I ordered another dress and they did the same thing. I had to reach out again and this time they issued me store credit for $40.00....(less than what I actually spent). How is that even correct!!!. I told them to keep their credit. Never again!!

I ordered a dress and upon receiving it, it was too small. I called to start a return. I was not aware their return policy is so very antiquated and is for store credit only. I repeatedly asked if I could receive my money back, as I had to buy another dress for my daughter's wedding, and had no more money. I was very polite, but firm. After finally agreeing for the return shipping label to be sent to me, I hung up. A week later I receive a notice that my "Subscription" was being shipped! I clicked the link to cancel whatever this is that I did NOT order, and couldn't log in because I had never created an account in the first place. I then find $9.99 debited from my bank account for what, I do not know. I have reached out to them in an email, and have yet to receive any answer. STAY AWAY!!!!

Buyer Beware! I’ve had nothing but headaches with Dressbarn. I initially purchased a kimono top. It came damaged (had snag) so sent it back. Many days wasted to finally get the shipping label. They don’t refund your money even if their fault. I had to chase down my credit. I finally decided to order a pair of pants and use my credit. They sent me the wrong size! Again had to waste so much time to return due to a dressbarn mistake. I still haven’t gotten the new credit or correct size pants. I would never buy anything again from them. The worst experience. I can’t imagine they will be around for long.

Dressbarn return policy is antiquated. Considering they are competing with a huge number of online outlets, the option to only be refunded via a gift certificate is unbelievable. Also the $9.99/month rewards club is a joke. The rewards club only covers return postage of items for which they will only give you a gift card. I have had to cancel it twice because every time you visit the site it is automatically applied.

I purchased several items from Dressbarn for my wife as Christmas presents. I ordered early due to the possibility of shipping/product delays. By the time Christmas arrived and she opened the presents, some of the items did not fit her. We contacted this hack of a company, only for them to tell us about their 30 day return policy. Actually, all she wanted to do was exchange them for the right size. Never have we experience a problem with exchanging or returning Christmas presents with any company we've ordered from. We have ordered from this company for many years. Needless to say, I will never use or recommend this business again.

I bought two pairs of pants. They sent me one pair of pants and a dress. Before I could return the dress, they made me take a picture of the dress and send it to them to prove to them I wasn't lying. They treated me like I was a liar! Then I just wanted to return the whole order because I wanted nothing to do with them at that point. They wouldn't refund my money. I just got store credit. I'll never do business with them again. And you wonder why Amazon is doing so well?! This business sucks. Stay away from them!

I find it completely ridiculous that an online clothing company has a no refund policy. Are you serious with this crap? You can only get store credit, and they make you pay to send things back, but totally bury these facts when purchasing. If you try to contact them prepare to be ghosted as if they never existed in the first place.

I purchased the items thinking I could return them as per the Dressbarn return policies, since I drive past a Dressbarn store. When I arrived there to find it was empty when I attempted to return some items. I discovered on that Dressbarn.com is no longer the original Dressbarn. Per CEO Dressbarn shoppers receive a QR code to enable box-, label-, and contact-free returns for an immediate refund or exchange.... "Happy Returns is a natural fit for our e-commerce-first strategy," Dressbarn CEO Shayan Zadeh said in the release. Sept 17, 2020. That is a lie!!

I bought a couple of dresses from Dress Barn and I returned two dresses them completely unworn, with tags, in original packaging. They will not refund my money instead they gave me a store credit. I called and they refuse to refund me, and all this time I am waiting for a credit to my credit card. I think this is a horrible business practice!! Don't waste your time or your money. Customer service was unapologetically curt and they don't care if you are satisfied or not. Shop at Macy's!!

I had to return the dress I got from DressBarn They refused my refund back to my original payment instead they give me store credit. In addition I was also was charged for monthly membership fee $9.99. They are cheating customers. Don't buy anything from them.

I will never purchase here again! I shopped here often when their brick and mortar stores were open, but the company running their online business is a scam. I purchased a dress which did not fit, they did not have the correct size in stock and will not give me my money back only a useless "store credit". Trying to reach anyone in customer service by e-mail is a joke, all they do is respond with form letters offering you a 150% credit. Since I would never consider purchasing there again that is useless to me. To top it all off I found the same dress online at Target for much cheaper.

Beware of their "membership" that automatically goes in your cart and will reappear without you selecting it. It is a monthly subscription. It appears to purchase a free return policy - but it only purchases a "free" shipping label for returns (that you pay $10 a month for if you spend enough money). You cannot get your money back. EVER. You can ONLY get in-store credit, and since they have no storefront, you may be exchanging things forever to get something that fits. The wording of the Rewards Member Benefits appears to offer a return rather than only an exchange...but that only refers to the shipping. So unless you shop at Dress Barn like every week, this is NOT worth much and the manner in which they aggressively shove it in your shopping cart is annoying (I removed it more than once).

I ordered a few items for my mom, and four days later I was informed one item was out of stock. Since they already charged my credit card for this out of stock item, I requested a refund. Unfortunately, I did not know in advance that Dressbarn does not like to give refunds, even when it’s their fault. Instead, they give you store credit or a gift card.

Back in May I ordered a petite small dress and received a petite extra large in the wrong color. I used the store credit to order again and got another extra large in the same wrong color. So they made the same exact mistake twice in a row and would not give a refund even though they were the ones who made a mistake. Twice. A reasonable return policy would make an exception for an obvious store mistake. I ended up buying workout pants instead and luckily got the size and color I ordered. I will never buy from them again.

Warning all of you not to make the same mistake. I have shopped at this store for years. Their Policy has always been that if you order online you can return to the store and you get your money back. Since they closed their brick and mortar stores now all of the sudden they are saying their policy is only to give store credit. SO you give them your money, if it doesn't fit, they keep your money. They lost me as a customer, never again.

I live in NJ - sales tax is not collected on apparel. I ordered just a shirt, which is tax exempt and was charged sales tax. I emailed Customer Service, asking for a refund of the tax with a screenshot from the NJ government website explaining which items are/are not taxable. I got a reply from Dress Barn stating that the discount code in effect had already been applied when the order was placed, and the additional charges were tax and shipping. So, since email did not produce a satisfactory answer, I called Customer Support which appears to be an offshore call center staffed by people with a poor command of English.

You have to call them to get a return label. Call center; hard to understand people. Spend time on the phone to get a label only to find out that I will only get a "credit" and I will not get my money back. I will not buy from them again.

I purchased a dress for a wedding that ended up not happening. The dress has been returned to the company for more than a month now and I am still waiting on my refund. I requested my money back to my card due to poor customer service and the fact that I will never shop with this company again. They offered me 150% refund as store credit. No. Please refund my money- I have been waiting since June!! After multiple emails, the issue is still not resolved. Worst customer service I have ever dealt with in a company

I ordered 2 masks and a dress in March. First I got only the masks and entire order marked delivered. Contacted company. Dress arrived a week or so later - but was not the dress I ordered. I contacted support. They asked me to send a photo of what I received. Didn't hear anything back after I sent photo until May. I was told it was deemed an "incident" and would get back to me. A little over a week later he writes back saying I passed the 30 day return period. I told him it was because I didn't hear back for over 30 days when I first contacted them. I wrote a bad review on a Facebook ad and got a quick email from the company saying they would get back to me. That was in early June. I got an email today saying they are sorry my order didn't ship yet.. Do I still want it? Ugh.

Buyer beware!!!! Scam site!!!! Do not order from this company. I ordered three pair of pants in different colors in a specific size. I received 3 pair of black pants in different sizes. One size was correct so I did keep those. I contacted customer service online with no response so I called in. I was told I would need to mail back the incorrect items with a prepaid label which I did not receive so I had to call in again the next day. The pants were sent via UPS but the label was for USPS so I needed to go to the post office, purchase an envelope and send them back.

I would not recommend purchasing from this company. I ordered a dress and after a month of no update and no delivery I called. They told me it is out of stock and offered me a store credit. I looked and could not find anything else that I wanted so I requested a refund. They will not refund and reiterated that I would be receiving a store credit. This is completely unacceptable business practice.

If you need to return or exchange an item, they will NOT credit back to your credit card - they will only offer a store credit, minus shipping charges. This might be OK if you continue to shop with them, but not favorable when you need to go elsewhere to find the item you need. In my situation, a top (which according to their sizing chart should have fit) ran small, and I wanted to exchange it. The site said there was little inventory, to order soon. To use their store credit, I would have had to wait for them to receive my return before I could order the size I needed.

I have had a very bad experience with Dressbarn Faux Three-Piece Pant Set with Sparkle Top and Sheer Cardigan. I tried the outfit on. It fit well and looked great. I chose to wear it when I attended a religious ceremony for the graduation of my granddaughter. The problem became evident on the way to the event, as the glitter that embellished the outfit began to fall from the material at an alarming rate. The glitter covered the car seat and the floor where I sat. I hoped that would be just preliminary shedding of the glitter. It was not. Glitter covered the seat I had at the ceremony.

TERRIBLE experience! If I could give a negative number I would. Description and picture of dress was SO off. Customer service was awful and returns are ONLY in store credit. They don’t like to tell you that bit of information until you are ready to return. I will never order from this company again and want to spread the word. Buy elsewhere!!

I agree with all the other one-star reviews. I placed an order online 6/14/21 and my card was charged the same day. (It was not just an authorization, it was an actual charge.) The website says everything on the site is in stock and ships same day if ordered before noon eastern time. After not receiving a tracking number over a week later, I called and was told my order was delayed but was shipping out that day. Okay, fine.

DO NOT PURCHASE FROM THIS COMPANY. I purchased an overpriced pair of pants from Dressbarn. These pants looked like sweatpants with pearls on them. The quality of the dress pants I thought I was ordering at a price in excess of $100 was not what I expected. When I tried to request a refund online, my only option was to exchange the item or to get an e-card (meaning I would have to use it on THE DRESSBARN WEBSITE ONLY). This is a sign of a company that is not a quality company or one that is in trouble, making the e-card worthless.

Dressbarn will not credit the same form of payment. The item is defective and they want to charge me for shipping it back in the original packaging and only send a credit forcing the customer to buy more items from them… they have closed all their stores and are enforcing customers no alternative but to lose money if you decide to return the item..

Ordered a Dress for a wedding shower. Got a shipping confirmation. A week goes by and no dress. Check the tracking.... label was printed a week before but still hasn't even been shipped. Emailed twice. Finally got a response DAYS later. Dress not in stock. Good thing I emailed. Gave me STORE CREDIT. No other option. I really don't like their clothing. I'm also a 2xl so my options are limited. So by some grace of God I find another dress. Order it. Get a confirmation and shipping email. Fast forward to this morning. I check the tracking....SHIPPING LABEL CANCELED and dress I ordered isn't even on the website anymore. I have not received any notification that there is an issue. However the original one is still available to order and says it's in stock. 4 left in my size to be exact. Emailed company. Still no answer. I will never order anything from Dressbarn ever again.

I will never order anything from Dressbarn again. Their prices are a little higher for the same quality of clothing that I can get at a lower price from other places. I don't mind paying more if I get good customer service. And that's where Dressbarn fails miserably. Dressbarn charges shipping on all orders plus shipping on returns and only issues store credit - no getting your money back after paying shipping both directions and a higher price on the article of clothing.

I always liked to shop at the Dressbarn stores and was disappointed when they closed. For one thing, their styles became focused on skinny jeans for teens rather than clothing for mature women. I believe that their online inventory is from all the closed stores. There are few sizes available and the clothes don't seem like new styles. Their quality has gone downhill. I ordered a pair of girlfriend jeans and didn't get a refund but a credit. So, I exchanged them for another size and was told they're not in stock about two months later. They had the nerve to give me another store credit instead of a full refund. It's their fault that the item is out of stock. I agree with the other reviewers that said an online store should give a refund because we can't use their store fitting rooms any more. I wrote them back to get a refund. We'll see what happens.

Buyer Beware. Please know before ordering that if it doesn’t fit, is defective, you will NOT be issued a refund. They will only give you a store credit, but this is not made clear when ordering. They tell you all about “Happy Returns” making it sound simple and easy but it is NOT. How can you order anything online with no hope of a refund if something isn’t right. This company’s business practices need to be looked in to. I feel it is not the DressBarn we were all familiar with when their stores were open. Did some foreign company buy their name?

I love, love, love Dressbarn and sorely miss it in my neighborhood. Our Dressbarn closed shortly before covid. It never failed that 'I couldn't walk by the store without being "lured" into buy something': another top (which I didn't need but had to have), scarf or other must-have. For a Plus sized woman, Dressbarn has the only clothes that aren't variations of cheap, matronly mumu. Dressbarn's clothes are designed for all sizes to be equally stylish.

I have never seen a bad return policy than this one. They just mention easy returns to trap customers into buying from their site. They do not give the payment back to your original payment method even after you return the product paying from your pocket. And all their stores in every state are permanently closed. So there is no way we can even return in store. Be prepared to lose your money if anything you order from here isn’t a good fit!!

Know before you buy anything that "Happy Returns" is just a name and not their practice. If you purchase something and it doesn't fit, you WILL NOT get your money back. You will only get store credit or the ability to swap what you purchased for something else. While they indicate "Happy Returns" it seems like they are so desperate to trap customers that they are not clear about their return policies up front. FYI - I also did not receive the 30% discount I was promised when I gave up both my email and phone number to this company. This company is not worth the trouble when it comes to giving up your private data/info. Steer clear.

I ordered 4 dresses. 2 of 2 different dresses in 2 different sizes as I was not sure which would fit best if at all. Well as it happens only one fit but did not look good on me so I went to return only to learn that they do not refund the money to the way you bought the items only exchanging and or egift card! Even if it is before the 30 day deadline! I learned that and am beyond pissed because I only want the money refunded to my card! Not a gift card, nowhere on the page when ordering does that mention anything about returns other than you have 30 days! Stay away from this company unless you only like gift cards. So upset!

I have never dealt with a company with worse customer service. They made an error and they're making me pay the price. Total frustration. I would recommend everyone shop anywhere else. Believe me, the clothes aren't worth the aggravation. I'm beginning to understand why the stores went under. No management.

I asked for a refund and was told by Adam and Saul (Dressbarn representative) that a supervisor would call and No One called. There is nothing I want from this place. Only my money returned to me. Not a credit! Calling counsel for sure.

This is not the original Dressbarn that was around for years in the retail space. Whoever purchased their name must be some offshore investor who has hired offshore customer service representatives. The company is disorganized, doesn't know their inventory, their representatives are difficult to understand and unhelpful. What a shame, but I will never shop with them again after having been a loyal Dress Barn customer for over 10 years!

Although the clothing provided by Dressbarn maybe okay, the shipping and overall service is horrible. It look almost a month to get my order, which was too late to use. And, when I went to return the item, I can only get a credit. Do they really think I'd want to order from them again? Seriously??? Just plain terrible!

Dressbarn is under new management and NO LONGER ISSUES REFUNDS. This effectively makes all items final sale, which is NOT mentioned while ordering. Whoever heard of an online clothing retailer that does not issue refunds? You have to commit before you try on? BUYER BEWARE!!

It is unacceptable that when you order something now from Dressbarn, they will NOT credit your original method of payment and will only give you an exchange or ecredit - the quality of the clothes is NOTHING like it used to be when Dressbarn stores were open. VERY DISAPPOINTED. WILL never order anything from Dressbarn again unless they change their return policy and work to have the same quality of clothing that we all loved when the stores were open and thriving. Very disheartening.

I saw an ad for Dressbarn on Facebook. I needed a dress for my daughter's wedding so I bought 2 possible dresses. I decided to return one and found out the return policy has changed since they became an online store. I can only get an egift card. These dresses are not cheap. I am retired and on a fixed income. Now I can't get my money back. And I have to still find some very expensive clothing to purchase with that egift card. First and last time buyer. In my opinion, spend your money elsewhere.

Should of read reviews before I ordered-Items arrived 2 separate bags- No invoice- Very cheap fabric. Does not represent pic in catalog- One had a very strong stench of cheap perfume & BO. The other smelled like a musty basement. Tried to contact Co. by email, for return information, only response, Co would review- Did not realize when I ordered, cannot get a full refund- just online credit. Noticed when I was looking for an email address. Not the same as Dressbarn that had retail stores.

I made the foolish mistake of purchasing a dress I saw on Facebook from Dressbarn. The item arrived and the very first thing I noticed was an overpowering scent of perfume. Clearly someone either wore or handled this dress. It is disgusting. The next thing I realized is the dress is much shorter than purported on their site. Also, one sleeve is longer than the other. I reached out to return the item only to learn they only refund you with "merchandise credit". I do not want merchandise credit as I refuse to ever shop their store again.

I ordered over a month ago. Never received order so I reached out and was told item was out of stock. I then was told I would not get a refund but a store credit. Then I was emailed that item was in stock and shipped. Never received. Asked for refund and was told that their policy is store credit. Think twice about purchasing from here.

I’ve always known Dressbarn to be reliable and fair but apparently that has changed since they are fully online. Little did I know when I ordered that the only form of refund that can be obtained is their store credit. The dress was thin and flimsy. Despite that fact, They keep your funds no matter what. Be sure you like what you’re ordering because you can’t get your money back.... You can just order more of their products.

Customer Service is very pleasant while they lie to you about getting your items to you. They suck the money out of your account the moment you order but, then your order often comes in drips and drabs. Maybe they're just extra busy the holiday season. But, two things: They ought not get your money until they SHIP, and they shouldn't lie about shipping. If their warehouse is a holiday cluster-truck and they're having a hard time, I'd rather KNOW that they're truly trying to get things unscrewed instead of being left up in the air with a bunch of charges on my credit card. I have quite a bit of outstanding merchandise I'm waiting for now and for all I know, they're going to take my money and run. In their defense, they're teaching me to not impulse shop. Nothing is worth this. Save your money. Do NOT join their VIP program. It's not worth anything if they don't DELIVER anything.

I have used Dressbarn for years but since they moved to online only they have really gone downhill to say the least. I made my purchase on 11/12, 2 tank tops, 1 sweater and 2 shirts for work. 3 of the items shipped right away, the other 2 have not shipped. I have contacted customer service and was "promised" that the other 2 items would be shipped by 11/30 and I would get a tracking number. Still have not received that tracking number and have reached out to customer 2 more times since with no response. At this I have requested a refund and the remaining items on my order to be cancelled as they obviously don't have them. I use to love them but I am going to stick to other stores with better customer service. It's a shame but buyer beware..

I ordered 2 dresses. The sizing was off. The fabric was inferior. I returned one and was told that there was no charge to do that through Happy Returns. That is a blatant lie. There is a $7 processing fee. I won't be shopping DressBarn ever again! I am sad to see my go to place for clothes is gone forever. The company claiming the Dress barn name online is an overpriced scam.

I ordered two dresses on August 6th for a wedding I was attending at the end of September. My card was charged and I waited a few weeks and nothing arrived, no email updates, nothing. I called only to be told that the dresses would not be arriving until the beginning of September because they were a “pre-order,” which had not been mentioned anywhere when I ordered the dresses. Okay, fine. Not ideal, but still left me enough time to try them on before the wedding. I called on September 16th to check on the status of my dresses because I hadn’t received a single update, email, or my dresses that I had paid for almost 6 weeks ago. I was told by a very unfriendly customer service rep that my dresses were OUT OF STOCK and would not be back in stock for two weeks.

I ordered a dress through Facebook (I have ordered before) from one of their ads. They accepted the order on 9/11. I still did not receive it so I called. Turns out the dress is out of stock and they do not even know if the dress will be restocked. When you look up the order it is classified as a "pre-order" making you think that you will still get the item. The customer service rep could not answer any of my questions and spoke ridiculously slow. Will not order again.

I have been with Dressbarn for years. I am so disappointed in the new dress barn. The clothes are drab, cheap looking and ordinary, the old dress barn was unique, and vibrant, and you have the nerve to charge the same if not more in some cases, you should be ashame. I miss the old dressbarn and the name brands that they used.

BE AWARE...THIS IS NOT YOUR OLD RELIABLE DRESSBARN. If you place an order, you will need to pay shipping both ways. As a matter of fact, I paid for the item plus shipping upon ordering. The item I ordered was very pretty and good quality but did not fit properly, so I contact customer service for instructions to return it. I was emailed a shipping label, which would cost me an additional $6.99 to return it and returned the item.

Ordered in July, it is now Sep and nothing received. This seems to be a common complaint, so my advice is to never ever order online. I still get spam emails from this company but have yet to hear anything about something that I paid for over 2 months ago. Complete rip-off scam.

Since my July 7 order I have been waiting for a shipment for 4 pairs of pants and 2 bathing suits. I returned two pair of pants, which I am still waiting for the refund even though they received my return. It took 4 support members before they agreed to send me a return label, which I had to pay for shipping. For the bathing suits, when they finally came on August 21, I no longer needed the items. When I contacted for a return, I was told there all bathing suits are final sale. Nowhere on the page where I purchased these items, or on the checkout page, was this stated. Plus, the items arrived 5 weeks after they shipped. This is unacceptable customer service. Do not order from Dressbarn. I wish I looked on the Consumer Affairs website reviews prior to ordering.

Expect delays, or don’t bother. It has been sometime since I placed my order and I have not received any shipping notifications, so I reached out to customer service, who advised the dress is not available in stock and is in transit so I should expect 5-7 more days before it ships. Based on other reviews I won’t hold my breath. Disappointing length of time to process an order - very disappointed in the wait to even get it shipped. I will not be ordering from this company again.

I have been a loyal Dress Barn customer for years and was sad when they closed their stores. I was excited when I started getting email marketing from Dressbarn online since that meant I would still be able to purchase some of my favorite brands. WRONG! This new company is not the same and I would not order from them! I purchased a bathing suit in July which I received weeks later. The suit didn't fit so I contacted Customer Service to find out how to go about returning it. I was told that swimsuits are final sale items. At no point prior to the sale was I informed that this item was not returnable or a final sale item. In fact, on their website next to the item I purchased it states "EASY RETURNS" under the "ADD TO CART" button. Link to item here . So this is a blatant lie. I have reached out to customer service repeatedly and they are still unwilling to allow me to return this item that I can't even use.

I shopped frequently at Dress Barn and loved their styles and pricing. I was excited to see that I could buy the clothes I loved on-line and placed an order for 4 dresses. After receiving the dresses, I decided to return 2 of the dresses with the pre-paid label they sent with the shipment. After several weeks with no credit received, I called customer service and the lady told me that those labels were incorrect and that she would look into it and call me back. I called several times over the next fews months and was told that I would receive a credit. I even received an email showing a credit, but the amount was never posted to my credit card. I finally went to my credit card company and disputed the charges. After their own investigation Citibank found in my favor and credited me for the 2 dresses returned. My warning is DO NOT under any circumstances purchase from Dress Barn. The business is a complete hoax and should be put out of business.

I decided to purchase a few items online. Dressbarn immediately charged my card and 4 weeks I am still waiting on one item to ship. Very frustrating and I will not order again. My card should not have been charged until my order shipped.

I presold a pink kimono for 6/30 and the monies were immediately deducted from my bank acct. It was pretty so I accepted the wait. It's now 8/16, not only haven't I received it but NOW CS is telling me it's backordered after telling me 3 times they had it and was processing it and I would receive it in 5 to 7 business days.

Dress not proper fit. I even measured garment and measurement not even close to size chart. Not same quality as dress barn store. I have never been able to contact anyone to get a return label. I doubt I will ever be able to get a refund.

I have been a long time Dressbarn customer and love their clothes. Early this summer I ordered 6 dresses online. It’s been over 6 weeks and I still do not have them or any idea when they would arrive. Customer service consists of generic emails telling me things are running late but I should have them soon. The season will be over it seems before I get a chance to wear the sundresses. What a disappointment.

I pre-ordered a Kimono back on 6/25. They charged my credit card right away. I have checked the status and it has been “preparing to ship” for weeks. I contacted Dressbarn yesterday and received a response that the item was not in stock but should receive it in 5-7 days to send to me. I will believe it when I see it. If the item is not shipped to me in 5-7 days I will demand my money back... I have one other item I ordered in July, but that will be my last order from them. Loved the store - great work items for reasonable prices but this new online store is crap.

I ordered a dress on July 2nd. My credit card has been charged for the item and I am still waiting for the item or any kind of communication from the company a month later. I had shopped in Dressbarn retail stores and assumed they were reputable. I'm sorry I didn't read the negative reviews here prior to ordering as I had not realized that Dressbarn sold their name to another company. I would advise people to order from this company at their own risk.

Since transitioning to online-only, Dressbarn has gone way downhill! I have come to realize that 90% of the items on their website aren’t even physically in their warehouse. They order it from a distributor whenever a customer places an order. This process can take MONTHS to receive your items (or never). So I don’t agree with their sales method and taking money from customers while not being able to successfully deliver products. I placed 2 separate orders since June. The first was for items that were set to ship mid July. The other said it was due to ship within 1 week of placing my order.

I ordered 2 mask at the beginning of July, in which I only received one of them and I keep asking for status on the 2nd one. Which I keep getting an automated response. They are not sending my mask or giving me money back. I will NEVER order from Dressbarn for anything!! I suggest you do the same. If they can't respond to a small item I am sure they won't respond to a larger item.

There is not one positive review since 2020 when new owners took over. I spent a month- including several phone calls to customer service and 12 emails trying to to get a product that was delayed in shipping rerouted to my new address. Not one call was returned, any email response was asking me to rate customer service that I never received. Finally I disputed it with my credit card company who refunded my money. Today I finally got a response saying the would have refunded my item “if only I had asked.” Avoid ordering from Dressbarn- it’s not the same company and they have zero customer service.

I and a friend wanted to try to lighten up a very dreary situation. The Covid Virus has taken such a toll on so many needless to say...and we thought it may give us a boost to order masks that were different than the norm. We found a few at Dress Barn and ordered them. We still have not received them. We have since ordered from another company. We waited patiently for a significant amount of time and did take into consideration that the company may be short staffed due to the virus and company changes.

I was a loyal customer of Dressbarn for many years prior to their closing last year. I began getting emails to purchase clothing online and decided to give it a try. Ordered 3 items of clothing and a purse. Received the clothing items but not the purse. I need to return 2 of the clothing items but the only way to return is to send an email and request a return label. It has been several weeks and still no return label and still have not received the purse. Their return policy says you have 30 days to return the item, but I have been unable to speak to anyone to find out what the issue is and why they will not send me a return label. Will not be ordering from them again.

I placed an order on July 3rd and have yet to receive any shipping information...nearly 2 weeks later. I called and Customer Service said that they have had the stock all along, but that the carrier hasn't picked it up and that's why there is no tracking information. LIES. You, Dressbarn, haven't created the shipping label yet. There would be tracking information if you had. Dressbarn then proceeded to tell me that the carrier hadn't created the shipping label yet. They don't do that...You do. Then Dressbarn refused to give me a date when my dress would be sent...their response: "SOON...." **. If I wanted to wait a month for a dress, I'd order from Zulily. You are losing a long-standing customer. YOU ARE THE PITS.

As you can see I've waited almost 3 weeks for the other 2 items on my order. Dress Barn has provided very poor customer service. First it took about a month to get MY money refunded in a store credit for returned merchandise and when I attempted to respend my money with a questionable company almost 3 weeks pass with no explanation as to why I haven't received the merchandise I ordered. If I ever get my money's worth back from Dress Barn, I assure you I will never shop with Dress Barn again. If I could give 0 stars I would.

Dressbarn has always been my favorite store. I was happy to hear that they were still doing online purchasing. I purchased 3 shirts and I want to return 1. I have been trying to reach someone to send me a return ticket. Three times I have called only to have to leave my information and no return call (as they state in their voice mail). Started on chat. Had to verify the shirt was not damaged. That was 2 days ago and still no return label. You only have 30 days to return and I still have time but the customer experience was and is HORRIBLE. I will find a new favorite store sadly.

Scam. I don’t know what other word to use. They immediately charge your credit card. They swear there’s information that tells you the ship date on my invoice. There was no such information. When you call Customer Service you don’t get a consistent answer. As far as the quality so-so. It’s cheap stuff. OK for one season. Not anything like the retail stores. The earrings are all plastic.No petites available. I’m done.

Ordered. Placed a pre prudery and was told it would ship after 6/22. Emailed after that date to request status, was told someone would get in touch shortly, HA! Have emailed a lot since then, no replies, then found out they are not even in the US, overseas number to call. They charged my account ASAP but I have nothing.

I've been a long time customer and credit card holder of Dressbarn. They recently closed all their stores, and apparently a new owner bought the website. The credit card is no longer valid and the return process is a joke. You have to a request to make a return, and they refuse to give you a refund, they want to only give you a store credit. Once you make an email request, they email you back requesting information, I didn't respond for 2 days (it was the weekend) and they closed my request!! Crazy, unprofessional, clumsy and a little shady. Beware.

I don't usually take time out of my busy schedule to write these things, but I feel compelled to do so because of this poor customer service/experience. I've been a customer for well over 15 years. Bought some items online when they were on sale. I needed to exchange one for a smaller size. I was told I couldn't exchange the item. I was told I would have to return it (at my cost ($7.00), then a credit (store credit) not credit back to my card, would be given, and then I would have to rebuy the sweater in a different size...at a cost of $10.00 more, this after having to wait 3-4 weeks before I even receive the credit to use, and on top of that, pay for shipping.. ($7.00) more to receive the new item.

I ordered a blazer. I never heard when it was coming and it took over a month. When I received the blazer it was cheaply made and I wanted to return it. This is when I had real trouble. I emailed them to no response. I then called and was told I needed their labels to mail the item back(that was fine) but it took them even more time to give me the label. Then they tell me I can only get store credit. This company should be out of business. All hassles and only store credit. Do not buy from them.

Not sure why whoever purchased Dressbarn decided to keep the original name. THIS IS NOT DRESSBARN. They do not carry the same clothes, the same standards, and the prices are outrageous. It is almost comical. So disappointing. Now I have to find somewhere else to purchase my go to Dressbarn items for years. Anyone know where I can find decent leggings? Because whatever this company is does not carry them.

I have worn Dressbarn petite clothes for many years and been very happy with them. My favorite clothes on the DB website were Roz and Ali. I read that Dress Barn was closing and would now be online website only and would be renamed Roz and Ali and carry that clothing line. I was thrilled! Roz and Ali were my favorite brand. I wear size 10 petite and that is what I always ordered from the Dress Barn website and had no problem finding them. Our DB store did not carry petites.

I ordered a pair of black pants that were too big. Not only do you have to wait for them to mail you a label you have to pay shipping. Then when they get it and it passes their inspection then will they issue you store credit. Who wants store credit???? After finding out that now China makes their clothes. Don't shop here. It's not even worth my time. Luckily I can sew and hopefully maybe I can make these pants fit. Arghhhhh.

Dressbarn doesn't know how to communicate and every phone call/email I've made has resulted in them lying, until over a month later I'm told my order is on backorder. No communication from them. NEVER WILL ORDER AGAIN.

I wanted to order from the new Dress Barn website but found that there was little information about the items so I contacted customer service. Come to find out, Dress Barn sold their name to an online retailer, most of the merchandise appears to be Chinese made and there are no refunds should you return an item. No returns or refunds at all with PayPal. I think customers should be aware of these practices BEFORE ordering.

Love Dressbarn...good quality apparel. The staff is really helpful and kind when it comes to heavy set women. Nice styles for the overweight. I would like to see more variety in clothing and perhaps more locations.

Two clerks obviously did not know I understood Spanish. They made fun my sister's weight between themselves. Disgraceful, shameful - especially in a clothing store that carries large sizes for women. This was in the International Dr, Orlando store.

I am very surprised to read the negative reviews posted here. I have been a customer and credit card holder for 12 years. The store staff has been friendly, courteous, polite, and extremely helpful at every visit. I order frequently online and have never had an issue. I've purchased everything from coats, boots, jewelry, work and casual clothing to socks! I'm sorry for others' experiences, causing negative reviews. I've had worse experiences at much higher end retail stores. But I for one regret the closing of Dress Barn, and will miss their staff and inventory.

Love the store, can always find what I'm looking for and if I can't they will call other stores to see if it is available. I don't like that they are closing, because I buy all my clothes there. I will be lost.

I ordered 1 dress to be shipped to the store and even though the item shows delivered I never received the confirmation email saying I could pick it up. I first contacted customer service via chat and was told to call and cancel my order and get a refund without explanation. I called and asked they cancel and the agent asked if I wanted to purchase an item. This went on for a couple exchanges and she told me I couldn't cancel an order. I mentioned I had a live chat saying to call and cancel the order. She then did some "research" and refunded the order. I wouldn't recommend using Dressbarn online.

Purchased from online. Loved the product. Wore it, washed it. Very poor fabric. Balled up. Blouse it only fit for yard work now. Dressbarn policy is no return unless unworn with tags!!! SO if what if your purchase turns out to be defective you are just stuck with it. I will never shop with them again. No wonder they are closing so many stores with such poor customer service.

I shop at Dressbarn frequently, I have been a customer for 9 yrs and a credit cardholder of Dressbarn. May 2019 I visited the Livonia MI store. I was treated very rude and disrespectful by two of the sales ladies - one young and one older. I was jokingly called a liar by the young sales lady and the older lady says to me, "Are you still here doing your retail therapy?" sarcastically. All this was after shopping trying on clothing once and after I asked them for a fitting room to rest the items I had while I finish shopping. When I first arrived no one bothered for at least an hour to help or assist until I asked for the fitting room. I felt like I was pressured to buy at least 3 to 4 pricey items in which I finally did and returned the next day for a credit back to my charge card.

In placing 3 online orders I have had issues with 2 of my orders. The first order I returned online and didn’t receive my refund. After I contacted the company this week to inquire why my Feb return was taking so long. I was told by the service rep it was “stuck in processing and she would try to push it through”. It was pending for a month and would not have been processed without my call. I am still waiting for that credit. Fast forward 2 days to today and I received an email requesting me to review my recent order. This order I placed on March 12 and received one of the 5 items.

I selected store pickup. I visited two times after getting an email saying order is ready for pick up. Still store people could not able to find my order. I do not know how many time I need to visit this store to collect my order.

I received a postcard saying that the Dressbarn I sometimes shop at has been closed. So I decided to buy some things from them online. What a mistake! The items I received were so sub-par that I couldn't believe it. One item was a scarf - it smelled like it was 100 years old. Awful. And the smell had transferred to everything else in the box. The 2 pairs of earrings I ordered were not included, but I was billed for them! I decided to return the entire order - and then things got worse.

I purchased 5 tops online and paid with PayPal. I decided that 2 were a good color on me, so I took my return to a store and was told I could only get a store credit because I paid with PayPal or I could mail it back. Return policy states to print up a prepaid return label. They deducted $6.95 for each item to pay for the shipping with this process. The other option was to fill out a form and pay my own postage. The form asked for many details which made no sense when the return item information was on the front of this form. The whole process was so annoying that I return all 5 items because I wanted nothing to do with Dressbarn.

Bought a Christmas gift for someone in November, 2018. Didn't fit the recipient so I had to return it. Was told I could not return it because I was 2 days over the return date. Every other store in the area has a longer return policy for Christmas gifts, but not Dress Barn. No exceptions. I have been a Dress Barn customer for decades but after this rotten experience I will never buy anything from them again. Buyer beware from this place!

Purchased two pairs of jeans from Dress Barn online. Jeans did not fit, of course they change their sizing or styles from one year to another. Tried to return the jeans to my local Dress Barn. They would not take them because I purchased them online using PayPal. Tried to find a return label on their website, could not find it. Sooo, packed the jeans, went to my local PacMail to return them and paid $17.00+ for shipping. Dress Barn received the package, but deducted $6.95 from my refund. Guess they never bothered to look at the label to see it was not their return label!! Contacted Dress Barn and they are willing to refund $6.95 which they should not have taken in the first place. Horrible business. Will never shop there again!

I have unsubscribed from Dressbarn email multiple times. I have contacted “customer service” multiple times requesting the deluge of unwanted emails from Dressbarn stop. I continue to receive 1-2 emails per day. This has been going on for 6 months. I want the email madness to stop. I did not subscribe to receive advertising emails and do not want them. Why has Customer Service not complied with my request. They did respond saying the emails would stop, but this has not been the case.

I got a bill for an item that I returned a Dressbarn 321 store. Located at 510 Hempstead Turnpike. West Hempstead. Instead of getting a return receipt the dependent gave me a temporary shopping pass indicating that the amount was credited to my account. Month after I got a bill for $59.99. The amount was supposed to be credited to my account. When I call customer services they indicating transaction was never done. Then I went to the store. They indicating without return receipt they don't do anything. According to them no cameras at the store. Not able to speak with dependent that attended me that day. What could I do if I did not get any other receipt but one mentioned above. My mistake I trusted the dependent that day. I feel that I went to 321 Dressbarn store to get robbed by one of dependents.

Purchased a pair of these jeans 2 years ago. Love them. Recently returned and got 2 more pair. Put a pair on and the front pockets are only 2" deep. Cannot put anything in them, it falls out. My original pair NOT like this. What goes? This is crappy. Can't carry phone, keys, or anything in front. Fits well but this feature is bull crap. Had to sew in extended pockets to make full size!!!

I bought a dress. Paid 40$ for it plus tax and shipping. Totaling 56$. They only refunded me 35$ back. Charged me shipping costs and tax out of my refund. When I had to pay 7$ to ship it back!! Never again!!

Do NOT shop at the Dressbarn in Winter Gardens FL. The staff this Saturday were disrespectful and insulting. To top it off, I ordered 2 shirts online on a Sunday, I needed them for an event on the following Friday so thinking shipping would be fast, I had them sent to this store, which is the closest to where I live, about 30-40 minute drive. Loved one of the shirts so much that I decided to go the Wednesday before the arrival date to try them on. The staff that day were amazing, I explained my situation and they were very helpful. Found me tons of items to try and ended up buying like 10 items more. I was assured that when the online order arrived, I would be able to return the shirt I re-purchased.

I can't believe all the crappy reviews I am reading. I have been shopping here for years both online and off. I have never once had a problem returning any item, I have never once had a problem with any customer service representative, everyone I have dealt with was polite and wanted to make the customer happy. The clothing fits true to size (which I can't say for many other places), the styles are fresh. I always find something when I shop with Dressbarn. They have great sales and monthly coupons sent out via mail, email and text. I would have given 5 stars but I do prefer to shop for clothing made in the USA these days.

I went into a Dressbarn store and 50% of the store is plus sizes... about 35% of store is regular sizes and a small 15% petite sizes... The same styles in the plus size cost $5 to $10 more. This is discrimination to plus size women. They sell more plus sizes than regular or petite so the argument that it is a specialty size is not that accurate, they are taking advantage of plus size women... This is appalling!

On 4/4/18 while traveling for a conference I used the hotel laundry facility to do a load of laundry. I was traveling light and had brought a black and tan pair of Dressbarn pants knowing that I could mix and match for the week. Both pairs of pants shrunk causing me to take a cab to a local store and spend money purchasing new pants to get through the remainder of the conference. On 4/5/18, I called customer service to return or replace the pants. I explained that there was no indication on the tag that shrinkage may occur and was very disappointing that the product had let me down. I was read a scripted response from a call center employee and she was unwilling to deviate from her script to offer me any assistance. The return policy states that returns can be made within 60 days (I purchased them on Feb 19th) so, I am well within the 60 days however, because they had been worn and the tags removed, I was not able to return them.

I purchased a gift card for my Daughter Birthday... Mar. 6. I called their customer service... And told them this is Mar. 8. that my daughter still has not received her e-gift card from me in her email. If I mailed her a gift card by postal service she would have received it by now. I won't be using Dressbarn for their gift cards anymore.

I wish I could give the zero stars, I ordered a dress in September 2017 and returned it BUT as of the end of the year 2017 I still have NOT gotten my refund from this establishment!! They are crooks and have kept my $46.01 and there is nothing I can do about it!!!

I have purchased a lot of nice things from Dressbarn but found that a pair of pants I had bought were not going to work for me. I took them back to the store and explained to the person helping me that I had tried them on twice and realized I was not happy with them and wouldn't wear them. She had a distrustful attitude toward me from the get-go. The first thing she asked, in not a very nice way, was if I had worn them. I told her I had not. She then said she could not take them back because the tags were off. I had a receipt and I did not see how I could not return them if I had the receipt.

I was in this store Saturday evening May 7, 2016. Me and my girlfriend was the only ** people in the store between 6:45-7:00 pm. The manager followed us around the whole time and when we didn't see a dress to buy my girlfriend's grandmother for Mother's Day the manager met us at the door and stood in front of it and said "May I help you." I told her the plus size really didn't have what we were looking for and as she opened the door for us she got close up on me and looked in my bag that I had bought at another store assuming with her actions we had stolen something and put it in my bag.

First let me say I don't shop anywhere else but Dressbarn, not anymore. I bought a pair of black crop pants. I wore them twice and I felt something weird and I noticed that the whole inside of the leg was shredding. I went back to the San Dimas store in CA. I picked up another pair just like it to do an exchange. The manager said (we don't take back damaged items). I said I only wore them twice and she repeated herself. I said "I heard you might be closing" and she said "yes probably" and then discarded me and walked away. I can tell you that I shopped there so much they knew my name. I am going to call corporate. What really made me angry was her disrespect for me. I spent $40.00 on these pants.

I am a crossdressing man who has had wonderful experiences trying on dresses and skirts at a local Dressbarn store. I call the store ahead of time and give the manager the SKU numbers and sizes of the dresses, skirts and tops I want to try on. She then sets up a dressing room with these items so that I don't have to be embarrassed in picking these items off the rack. I just look for the manager and she directs me to the dressing room which is ready for me. I can't explain just how much less stressful that makes it for me when I get to the store.

I have been a loyal and active customer of Dressbarn for almost 10 years. What happened today was the only bad experience I have ever had at Dressbarn. I have never had any problems with the store I shop at in Laurel, MD, but today was so surprising and made me rethink the value they place on customer relations.

I've shopped at Dressbarn on various occasions in the stores, but in April I decided to order two dresses online through their website. I thought I was getting a deal when the shipping charges were free; however, it took three weeks for me to get the items. I bought items from two other stores through their websites at the same time; their shipping fees were also free; but I received those items within 7 days of order. Gladly I wasn't in any hurry for the items; however, I didn't like the dresses and had to return them. Here's where the problem began.

I'm shocked at the negative reviews for Dressbarn. I've been shopping at DressBarn since they opened a store at the Outlets in Jackson, NJ. I have no complaints. The employees at this store are wonderful and very helpful. I guess that NOT all stores have wonderful employees. If you go to one that has awful employees you should try another store. I have been happy with my purchases and when I have returns, it's never been a problem. Customers that do have problems should contact headquarters so that they can replace the bad employees.

Myself and my mother are always buying items from Dressbarn. All of our clothing plus shoes, sunglasses, jewelry, purses, and misc items. We are treated with respect by management and all staff. We have never had trouble with any returns including returns for online shopping. The clothes are extremely well made. No faulty hems, zippers, buttons, the fabrics stay the same colors and texture. We are long time buyers and very rarely shop elsewhere. The mall stores are over priced in comparison. My question to the shopper with the faulty zipper is "Why did you buy an item in the wrong size that you knew had a zipper issue? Use some common sense please and don't complain when you don't!"

The DressBarn in Countryside, Illinois appears to have nice styles and huge variety, bought a quilted fall coat. When I tried on my size, the zipper split. So I decided to buy the coat but picked out another one same style, thought it was just a fluke of that particular coat. Well I wore it, and the zipper split. I promptly return (store credit as no tags) and ooohhh did I get first degree. They looked it over & over, said I wore it. I never denied I wore it. I said zipper is cheap and it splits. They said they would have to give to thrift store. I said, "you are giving a cheap coat to thrift store?" Guess I'll have to go back and use store credit but after that no way will I shop there.

Sorry about caps, but I can type faster when my hands hurt. So my 1st encounter with Dressbarn was I had gotta a pair of capri pants as a gift wrong size. So this past July I had been refurbishing a bureau so when I went to Dressbarn I looked a little darby. So ok, I walk in, go to the counter & the lady calls a so called manager. What this woman said to me, made me feel like Julia Roberts in her shopping scene from pretty women. She made me feel dirty, cheap & not worthy of her time. So I turned to leave & I hear scumbag ** & laughter coming from where I just was. That was just my 1st encounter. I have several more, but I think I will contact corp office via registered mail & maybe a lawsuit. So I can give you many names for customer agents. Louise, Emily, Allison, 3 of them, Denise, Debbie, Esther, and more

Online ordering is impossible. I have been trying all day to place an order for 2 shrugs. Each time my order has not gone through. Waste of time. Will take my business, and my MONEY elsewhere. Bye-bye Dress Barn!!!

This is my first time writing a review as to clothing. I thought I had finally found a store that had my style of clothing. This summer I purchased approximately 6-7 tops at DressBarn and I received many compliments on them. The problem is after a few washings the stitching around the neck, sleeves, hem, etc. started unraveling. Rather than pay extra money to a seamstress to repair the tops, I gave them to a thrift store and cut my losses. I had no receipts to return the tops to the store. My last purchase at DressBarn was skinny jeans, that I love, but I'm concerned the jeans may fall apart after a few washings. Sad to say, I doubt if I will buy any future clothing at DressBarn. It's too bad because I do love the styles but the quality is poor.

I walked into a meeting today and, as usual, someone commented on my outfit. They LOVED new black wide-leg trousers and the cream colored shirt with black bows on it. My response, Dress Barn! My colleague said, "Seriously, that is all you ever say. You should be a spokesperson!" While I may not be spokesperson-worthy, as someone who works in publicity, I know that it is uncommon for people to reach out with positive feedback about any given company. With this in mind, I thought you may want to hear from literally your number one fan.

I went to the Dressbarn in Moreno Valley, CA and was treated rudely and discriminated against. There was only one other customer, yet Araceli, the Hispanic clerk said "I'll take your stuff up by the cash register". I've shopped there before and they kindly offer to "start a dressing room". I was in jeans and had a larger than average purse. I realize she thought I was going to steal!! When I waited for her to retrieve my items so that I could try them on, she was too busy having a conversation with another employee. She knew there were no customers using the fitting room. I probably make 4-5 x's her income and don't steal! I will never shop at a Dressbarn again. I felt uncomfortable.

After shopping about 10 days early, I returned to the store to pick up a special order of pants and to return a pair of pants that was a poor fit. Was IMMEDIATELY accused of having worn the pants -- with tags -- that I was attempting to return. Associate was rude and couldn't deal with my indignation so summoned her manager. The manager asked me, (and I quote), "Are you the one that is making my employee stressed?" She went on to insinuate that there was cat hair on the pants. There wasn't. What a pair (not the pants, the DressBarn employees). I can see from the other reviews that poor customer service is a hallmark of DressBarn. I shopped there for years BUT had never attempted to return anything. Like the other complaint reviews, it was the utter rudeness of the associates that was the kicker. Be advised, that is all I can say.

I purchased an item at Dressbarn that I decided not to keep and never even wore it. I went back the very next day to return the item. When I took the item out of the bag, I somehow lost the tags that were not attached any longer. I told the lady at the counter that they must have fallen out at home or in my car that I would look for them and bring them back. The lady said that they could not take them back because even if I found the tags, they were not still attached to the garment and it was policy not to take them back unless the tags were still attached. I explained to the lady that the tags had fallen off the item when I tried them on in the dressing room the day before and that the lady who cashed me out said it wasn't a problem and just scanned the price and threw the loose tags in the bag with the item.

I use to love going to Dressbarn getting outfits for work, but there's a young lady who's always very rude (Marquita). So I will not continue to shop where I constantly get attitude.

I use to buy from Dressbarn all the time. I have the credit card and I use to spend a lot of money there. I bought 2 suits for my new job. I started having trouble with the pants immediately. The hem came out on the one pair and the button came off the other pair. I bought 2 pairs of the same pants. The brand was Jones Company. This is a brand that they carry. The quality is awful. I called and spoke to the manager. She told me to bring them in, but couldn't promise anything. Well, I could tell by her attitude that I would be wasting my time. I took the pants and had them fixed $25 later. They lost me forever as a customer. I hope they are happy. I will never step into another dressbarn again.

While shopping at Dressbarn, my 9 year-old daughter needed to use the restroom. She asked the associate where the restroom was and was told if she had to use the restroom, she would have to leave the store to go to the Bed, Bath and Beyond that was located in the same strip mall. So, it's okay for me to spend hundreds of dollars at your store within the last year, but my daughter was not allowed to use your bathroom. Shame on you, Dressbarn!

On December 5th 2015 I ordered a gift card for my daughter for Christmas. It travels by FedEx to the city I live in then FedEx takes to local post office for deliver. It showed it was to be delivered on the 16th. Never showed. Check status again and it said delivery was pending. Waited a couple of days and no gift card. Printed off FedEx info and took to post office. They showed that it had not been delivered to them from FedEx. Contacted FedEx, they were no help. Contacted dress barn for help. Just told me to contact post office which they don't read either because I told them I had already contact post office and FedEx. Smartpost will not stand behind this post so guess my daughter is out of a Christmas gift. Will never buy another thing from Dress Barn. They are a rip off. Got their money and don't care about customer.

I purchased a faux leather jacket online and had it delivered to the store for pick up. When I checked out online I had an option to use a credit card or PayPal. I used PayPal and what a mistake. I tried to return the jacket back to the store because it does not lay right when you have it on and I was told that because I used PayPal that I could only get store credit. When I got back home I went on live chat and ask why it was that way and they said PayPal is third party. I stated that they should have that on the web page and I was told they did. They provided me with the web address and I went to that site and could not find anything explaining that if you use PayPal you can only get store credit! On top of that when I ask why on live chat they replied to me like it was all my fault. No apology at all! I will not shop there again!!

The WORST experience ever! They couldn't look my card up because it became deactivated after not being used for a while. The clerk treated me like a SUB-Human. I called the main number to rectify it and after 45 minutes on hold and switching to several different reps they still could not find my information to send me a new card! I am so done with this store. The other thing that irritates me is how unbelievably snotty and stuck up all of the help is in every location I have ever stepped foot in. It's pretty consistent. They have more than earned their bad reputation for poor customer service and "better than you" attitude that their minimum wage clerks give you.

I went to the Temecula store on 08/08/2015, found an amazing dress, and placed it on hold. While I was there I tried on the dress and I was speaking with one of the associates about the item. Midst conversation she turned to a different customer acknowledged that the item they were trying on was beautiful, and then walked away from me. I placed the item on hold, returned to the store to retrieve the item on the same day, and there were two register associates helping customers, so I waited in line.

THIS EVIL, TREACHEROUS PLACE HAS CAUSE MY BEST FRIEND TO PROFUSELY STREAM WATER FROM HER EYEBALLS!!! The devil himself is APPALLED by the behavior of the staff. This is a disgrace & not only makes the store look bad, but the entire human race. The human race is ashamed. The human race has been heavily degraded. The human race is looking for an apology.

My first time shopping at the Dressbarn location in White Marsh Mall, MD has caused me nothing but headaches. Once getting to the register with my items I noticed glue across a pair of shoes I was looking to buy. The sales associate offered to clean them and then said she could order them to another location. Upon swiping my card she stated that a debit card could not be used. After quite a bit of back and forth I stated I would purchase the items myself online and she angrily voided the transaction.

First I had to wait 10 minutes for someone to open try room. I came out with the clothes which I did not like and put outside on a bench places outside of try room. Store manager started speaking in rude language to me. I asked her that I placed the tried clothes on bench, because I did not see the rack hidden behind wall. She keeps on mumbling. I asked her if she is doing because I am woman of color. I tried to speak to her nicely and I even apologized if I made any mistake. She was white angry and rude lady. I have never seen such sales rep or store manager with rude language and behavior. I hope someone in management rectify her behavior.

Dressbarn on kings highway is a horrible store. Not only did I encounter identity theft, where they charge me money for items I never purchased. But mostly I have a problem with the employees at that store. They are very nasty, don't want to do their job and talk to you like a piece of **. They don't see a respectable customer cause they are too blind.

Loving DressBarn. I can't say enough about this place. The staff was very helpful. They help me find shirts when I want them to. They know me by name and all around just a great place to go. I recommend them to everyone I see because they don't always know that they carry more than dresses there. Capris are wonderful along with their shirts. This location is in Great Northern Mall upstate New York.

I use to always shop at the Elmhurst store in IL. I shopped here for 4 years and every time I went in there people knew me by name. I went in the day before Mother's Day to purchase a dress and all I can say is they are horrible now. I asked where my sales girl was and mentioned her name and they said she was the manager and she's gone. So I decided to give my favorite Dressbarn a chance. No way, no how huge mistake. They are racist there you won't get help if you're black. They think you're doing something bad if you ask to do layaway. And the worst of the worst are a loud mouth woman named ** and a very incompetent southern woman I was told was new manager. Dressbarn you made a huge mistake. I will never shop at Elmhurst again. The sad thing is I heard others complaining bout the service too.

My review is not just for the Dressbarn that I visited as I have visited others as well. I understand that employees do not make the decisions about the facilities as it relates to having a restroom available, therefore is not against any employee but against Dressbarn for not having one. This needs to be fixed as I had an emergency and having to leave to go to another place for the facility was where they received my money.

I shop the Grove City, Ohio and the Jeffersonville, Ohio Tanger Outlet Dressbarn. I find both extremely bright and clean, merchandise always in good order and nicely displayed. I am greeted when I come in the door at both places. Help is offered and they will check other stores if I cannot find my size in the item I like. They ask if I have a coupon to make sure I did not forget if I do. It is a delight to shop BOTH of these Dressbarns. I also shop the out Dressbarn at Lodi, Ohio a couple of times a year and find it the same way. I do not understand other complaints on other Dressbarns. Come shop the ones I do!!

I was in Dressbarn in west Springfield buying a purse and happen to see a few nice outfits I wanted to buy but at that time I did not have the money. So I came back when I was more prepared to buy them. And when I returned to the store I really needed to use the rest room. I said to the clerk before I shop, "I really need to use the restroom. She said, "We don't have one," and I said, "You don't???" She could see I was in DISTRESS!!! And then she said, "We don't have a public bathroom!"

I made a return on 12/29/14. The cashier at Dressbarn took the Visa Gift Card and "supposedly put the credit back on the card". Well as of 1/7/15 I have not received my money on the card. I called customer service and was told it could take up to 10 days. That is unacceptable in this day of advanced technology. Checks clear fast. The most you ever wait for a credit to your bank card is at most 2 days. They still have not resolved this. The best part is the cashier never looked at the back of the card to see you could not reload the card. Please be aware not to use any Gift Cards at Dressbarn. Terrible customer service.

I went into my local DressBarn and received the worst customer service possible. First, I was the only customer in the store at this particular time, yet not greeted. There were TWO associates working at approximately 3:00 pm on a Tuesday. One was on the telephone with a customer that wanted a skirt not in the Florence store. She made a second call to locate the skirt. I was at the counter before she finished the second call and made the third call. She, however, made the call with me standing in front of her with my purchase in hand.

I went to the store located in Prices Corner, Wilmington, DE with a return of a gift from a friend. I asked if I could exchange the item for an item I would wear. The sales associates asked for a receipt, I explained it was a gift and all the tags were in tact on each item, the associates wanted to look up my friends account to see if they purchased it even though the tags were on the items. Associates looked it up and could not find where my friend bought it at their store and I explained, my friend could have bought from another store, could she look it up. After another sales associate told the other associate, yes she could see other store purchases, the associate chose not to and to me to the receipt from my friend and then come back. I won't need to return, I will donate the items to Goodwill.

Not sure if this is going to be addressed, since I've asked that a Sr. Manager call me to discuss the nightmare that this one order has become, but at least I will feel as if I have exhausted my resources. On 10/2/14 I placed an order (**) with Dress Barn online, for the simple reason that the store that I frequent did not have the items that I was looking for. BEFORE placing the order, I contacted customer service and asked if I would receive my order by 10/10 since I was leaving for a business trip and I was assured that the warehouse would ship within the next day...WAY before it was scheduled to close. I place the order and ask to have it shipped to the store (#2824), since I was going to be in that area for the weekend.

I shopped at Dress Barn in Dedham, MA twice in July 2014. None of the total five associates that I saw fit the classy vibe that I think Dress Barn wants to project to its customers. Other chain stores do not have associates that are so 'bottom of the barrel' as the Dedham Dress Barn location. They were dressed and groomed slovenly. One was frankly scary with all her tattoos, and the rude, disinterested responses to customers did not make for a pleasant shopping experience. There was no one to open the dressing room, no one available at the cash register, and I had to call out and wait an additional 5 minutes before anyone showed up. In retrospect, I should have left and taken my business elsewhere, because it went downhill from there.

Purchased many items in the past; never attempted to return any of them, except on this one occasion. Wore the item once and the item is raveling. Was told since the tags were removed there was nothing they would do. I shop at other stores - Macy's, Nordstroms, etc. If an item is flawed, they will give a refund, a credit, an exchange-whatever but they will work with the customer. Not this shop.

So, I bought a lot of stuff, $300.00, paid the bill in full. Went to buy a couple more things, added up $82.06. Got an alert on my Fico score today, 8/15/13, stating my score dropped for a whole $82.06 when the bill was not due till September. Trying to build credit and they marked me down. What the hell, after I have paid this bill and after 30 days, I'm giving them the credit card back. Don't need that on my credit report.

I was dismayed when I learned the Pembroke, MA store had a fire and would be relocated. Chris ** and Mary Lou ** are two of the finest retail people I have known (I was a manager of Lechmere store in the past). They always greet people as they come in the store and know their merchandise well enough to service my needs in a very short time after I tell them what I'm looking for. I'm hoping Dressbarn is smart enough to pair them up again when the new Norwell, MA store is opened. They operate almost symbiotically and provide a seamless service to a loyal customer base. Since the Pembroke store closed, I have visited the Quincy store twice and find it to be less than customer welcoming and not as clean and tidy as the Pembroke store was. Please, please, please open the Norwell store soon and put Chris and Mary Lou in management of it. Thank you.

While shopping at J Creek last week, customer service was to a minimum. They were very busy marking things down, and cleaning. One associate helped me find a dress for my son's wedding. She was so nice and understanding after I explained my disappointment with my seamstress and the wedding is on Sat., 6/15. She assured me, "We will find you something." She brought me 11 dresses. I had the 3rd one on and knew it was the one. She gave me her honest opinion, and knew her stuff. Very pleased, I left after only 1 hr of shopping. With dress in hand, I did notice one associate busy with tasks and being very short with workers and really rude as if she is the manager. I found out she is. She needs to watch her tone with her staff or they will go elsewhere for a job. There are a lot of retail jobs out there. I felt sorry for her staff. I own a business and I treat my staff with respect and understanding. In fact, I am going back in to ask the lady who helped me with the dress to come to me for a position with my company. I was treated so well by her.

I never visited this store before. My daughter started working there, so she asked me to come see their clothing. I went by twice and purchased some items. I went again in April 2013. My daughter was working that day so she helped me pick some items and also her manager Abby (I didn't know that was the manager until the next day) helped me by getting the dressing room ready for me. After being at the store for a while, I was trying out an outfit and Abby walked behind me and said, "She is still here?" referring to me. I didn't understand why she said what she said. I continued to try other clothing. Meanwhile my daughter was helping other customers. She would come and check up on me and ask if I was doing okay and if I needed help with anything. When I was done choosing the items I wanted, I proceeded to pay. This Abby lady took care of me.

I went to the Dress Barn Calhoun Premium Outlets, Calhoun, GA. I wanted to try on a dress. The dressing rooms were locked and the ladies that worked there never look up at me. I stood there for 15 minutes and nothing. I have been going to that store for years but never again! It wasn't like they were working.

I am extremely disappointed with the service that I received after placing an online order. Since my favorite plus-size store has recently gone out of business, I have been doing more shopping with Dressbarn. I would say that I am in the store a few times a month. With the change in weather, I was in dire need of work attire. So, I placed an order for 4 pairs of pants and a dress. I paid extra for 2-day shipping, so that I would have them for work the following week. When I noticed that I had not received my order almost a week later, I tracked my package with FedEx. It said that it was delivered and left on the front porch. I can't believe that they would have left it on the porch when there are always adults home. Regardless, I contacted Dressbarn via email to let them know that I did not receive my order. All they did was confirm my address and led me to believe that they would look into it and I would hear back from them.

I made a purchase online. Within minutes, I wanted to add a dress. I tried live chat, but it wasn't available and asked that I email, which I did. Approximately one hour later, I got the email that said the order was "too far in the process" to add, which would have avoided the additional shipping. I called and said it was Sunday, how could it be "too far along"? She said I should have called. That option was not offered when the live chat wasn't available. Needless to say, Dress Barn lost a good customer today. Their customer service could learn a few things from Kohl's, Coach, Eddie Bauer and a lot of the other merchants I deal with!

I received an email from the Dressbarn that if you buy $50 or more worth of merchandise, you would get a 4th of July t-shirt for $10. I bought a blouse and pants and ordered the 4th of July t-shirt for $10, rather than just going out and buying a t-shirt for the occasion with someone else. I then got an email that they've shipped my items without the t-shirt because they ran out! What a scam! I ended up without a t-shirt for the occasion and was so ticked off. I didn't need the shirt or pants. What I really wanted was a t-shirt for the holiday, but I ordered those items with a promise of this t-shirt. I feel like they ran that just to get people to shop and then sent out emails that they ran out of these t-shirts. I feel ripped off!

I was a loyal customer and have bought many items through the years. Not anymore though. A little back story. A friend gave me a $50.00 gift card for my birthday because she knows I love Dressbarn. On January 11 my husband fell and broke his leg and had to have surgery and be hospitalized for 2 weeks and is now homebound for 2 months On January 14th I took that card to the Greenbriar store (store # 676; manager Sheila **) Greenbriar Town Center 13015 Lee Jackson Memorial Highway, Fairfax, VA 22033 on my way home from the hospital and bought a sweater on sale, and a pair of boots. It’s where I have shopped for as long as they have been there. The total was $44 and change. The sales clerk pointed out that socks were on sale for $2/pair so I added 3 pair socks and my total was $50.84. The clerk gave me a Dressbarn Perks card and some honey money which I looked forward to using.

After being a dedicated customer for many years and having worked at one of the local stores, I am now officially swearing off Dress Barn. Over the past several years, I have encountered many frustrations with the way the store entices you with coupons and sales propaganda only to find that when you get to the store that the sales person will inform you that the coupons or sales do not apply to your items. What a rip off . I find their tactics misleading and fraudulent. I am done. Please take my name off your mailing list, now!

My 1st complaint is on record with Consumer Affairs. This is my second attempt to get help with this horrible company, Dress Barn in Clearwater, Florida, on Gulf to Bay Blvd. After my 1st complaint, I received a phone call from Karen ****, District Sales Manager for Dress Barn, Sept. 7th. She apologized (I thought) for the terrible service and the slanderous remarks from their employee, Marabeth.

On Friday, 3rd at 1:39 pm, I tried to take 3 blouses back to the Dress Barn on Gulf to Bay Blvd. in Clearwater Florida, with a full receipt, tags on and everything and asked for a refund. I had to use a different bank card because the old one I purchased them on had been closed out after moving down here from out of state. I had another bank card from a local bank that the employee could put them on.

When purchasing two items in the store, I gave the clerk my bank debit card and said that is how I wanted to pay. The clerk urged me to sign up for a Dress Barn credit card and I said, "no". She said I would get 20% off my purchase, but I refused. I repeated that I just wanted to pay with the debit card and did not want a store credit card. The clerk said I could get 20% off my next purchase, so I said okay, but I still wanted to pay for this purchase by debit card. The clerk said okay, took the credit card and then gave me a receipt after running the card. She also gave me a pink packet that said 20% off next purchase.

i went into the store last winter 2006 around the months of Jan. 1 purchased 1 blouse. the sales rep offered me the dress barn card, i only accepted the card for emergency purposes since the did have dress casual attire. the sales rep told me one of the perks they we're offering with the card is that if you signed up for the identity protection plan you would receive a free paper shredder. i never used the card.