Cartier Reviews

I bought a Tank extra large watch from them and they didn’t even registers me as a customer as I found out after 2 year of purchase. However I damaged my watch strap and wanted to replace it with bracelet which I paid $1000 and as it arrived I requested link to be readjusted. They never responded to me from Miami branch. I waited and called again. Tthis time Texas branch apologies to me and told me they will take care of it, I never heard from them again. In my opinion please keep Cartier in Europe only. USA don’t deserve this quality watch and also other European product as they are not suited for customer service. I will go to Europe and have my link repair when I leave. I don’t recommend USA Cartier to all USA Customers to buy in USA. Have a nice USA day.

WORST EXPERIENCE!!! I ordered a gift for my niece's sweet 16 the love ring and it came in a box that looked used and was ripped in 3 places. It DID NOT come gift wrapped as it was supposed to. I called asking for a new box and they would not send it. The customer service team is beyond incompetent. They put you on hold for 20 mins and come back to drop the call. HORRIBLE EXPERIENCE!! Now I have to present a gift to my niece for her 16th that looks used. DISGUSTING!!

Terrible recent experience with Cartier. REALLY SAD TO SEE THEM GO DOWNHILL SO BADLY. 2 situations in few few weeks show the decline of the "so called Ambassador service" at this Company. I was in Italy recently and wanted to buy something from Cartier store. They firstly made me wait outside the store (I was dressed in shorts and a tee shirt). Then another customer was allowed in straight away and they kept me outside!!!! Eventually they let me in and I was completely ignored for 15 Minutes. No one spoke to me or asked me anything at all despite me requesting help for buying a cartier item. I eventually complained to the staff who were dismissive. I sent a message to Cartier and received a "canned" reply. I returned home and sent 2 watches back to them for repair. Silence for many weeks and confusing emails after I called to ask what was going on. Spoke to someone there who eventually emailed me information then silence again ....

I recently ordered two pendants from Cartier online, and when the box arrived, it was completely empty. I immediately contacted Cartier customer relations and they opened an investigation. They told me they would get back to me within ten business days. They never got back to me, I had to reach out for the status of the investigation. The advice given to me was to dispute the transaction with my credit card company. I followed their advice and filed a dispute with American Express, only to later find out that Cartier had denied the claim, stating the items were delivered.

I entrusted my Panthère de Cartier diamond bracelet for repair in April in Dallas store. A woman told me it would take 6-7 weeks. I kept waiting but received no contact, so I reached out again in mid-June. They not only hadn’t repaired my bracelet but weren’t even sure where it was, and it took them a long time to find it. Eventually, they got back to me (on 6/27) and said it would cost around $250 to fix it and that they would proceed if I agreed to pay. It took 7-8 weeks just to get this question, and I finally confirmed, but I still haven’t heard anything back.

I had a very strange experience at the Cartier store in Dallas Highland park village. I ordered a d'Amour bracelet and adjusted the size. I wanted a 1cm cut. However, after adjustment, my bracelet was too tight. The length of the original bracelet is 165mm to 185mm. After repair, my bracelet is 140mm to 160mm. It decreased by 2.5cm. So I inquired at the Cartier store in Dallas, but they said the size was wrong due to a mistake in the New York workshop. So I decided to get the size adjusted again.

For timeless elegance, look no further than Cartier. Their collection of jewelry is simply breathtaking, with lustrous pearls in a variety of colors and sizes. From classic pearl necklaces to modern pearl earrings, each piece is expertly crafted and designed to be treasured for generations. The staff are warm and welcoming, making every visit a pleasure.

Cartier Short Hills NJ sales help are unprofessional and lacking in customer service acumen. They are more interested in talking over customers than listening and trying to understand and help address customer concerns. Disappointing and frustrating experience for what is supposed to be a high-end customer experience. The Cartier brand in Short Hills NJ is scratched and tarnished.

My fiancé bought me a bracelet in the Boston store which I immediately knew was too big as soon as I put it on. I never wore it. I brought it to the Boca store to do an exchange. The salesperson said there were some small scratches but it didn’t seem like a big deal, however it was clear from the start that he didn’t want to deal with my return. He then told me to try it on next to my watch and diamond bracelets which became intertwined, inevitably scratching the Cartier bracelet. He gave me the hard sell convincing me to keep the size I had which I did. Although, as soon as I left the store I knew it was the wrong decision but I didn’t have time to go back. It’s the juste un clou and it’s so big that the head of the nail flips to the back of my wrist as soon as I move my arm. Any good salesperson would know this is not the right size for me.

A watch that has been in my family for 30 years was in need of repair. I brought it in for servicing in July, spent a great deal of money to have it overhauled but they said it there was a two year warranty. Four months later, a link in the watchband came undone. Took it back to Cartier figuring they'd just snap it back but they told me the watch needed a full overhaul and a new watch band for $3300. When I questioned the overhaul, they did say that was a mistake as I just had that done but the watch band couldn't be repaired as they don't "support" that band any longer (evidently they've taken pathway of technology to squeeze clients out of more money). I asked what would a new watchband do to the value of the watch. They didn't know. I asked if there were more cost effective watchbands. They said no. They said they send me picture of the band so that I could make an informed choice as to whether or not to replace it.