Cartier

It happened to me also. I brought my wife a $16000 10 diamond love bracelet for Christmas in 2022 and it arrived the wrong size. I am a Physician and I had it on my wife’s wrist for about 30 seconds and I was extremely careful with it. I sent it back to Cartier for an exchange for a smaller size and they refused to accept the bracelet in return, stating we damaged it and it was “not pristine”. We did not damage the bracelet. It was either damaged in shipping, or whoever opens the packages at Cartier is damaging the returns on purpose. I have literally received better customer service from Goodwill.

UPDATED 1/16/2023: This company has a major scam going on in their return/quality control department! Cartier is falsely accusing me of tampering their product. I was in the process of doing an exchange when Cartier denied my exchange due to “scratches” I requested photos and could not believe the photos they had sent. The brand new ring/excellent condition that I shipped back was destroyed with scratches. Very disappointed and disgusted they need to be held accountable for their actions and have an investigation done. I advise everyone to stay away!

I try to make a return to Cartier and unfortunately I was falsely accused of tampering with their product. So they didn’t want to return the item. The Customer Relations representative was extremely unprofessional. Cartier has horrible customer service.

A bag was ordered online. The delivery took much longer than expected. When cancelling order representative said to decline the delivery and the refund process would be faster. Order was placed in March 2022 delivery was declined in April and 9 months later still have not provided refund. This is not acceptable. I expect Cartier to credit my account immediately.

On May 11th, waited outside for 20 minutes to get in. Fine. Once in, asked to wait for an associate, fine. Waited another 20 minutes. Pauline helped us. Pleasant, friendly, knowledgeable person. We decided to purchase 2 watches and a wallet. Was taken upstairs to finalize the transaction. We paid. We asked for a drink, as we saw others receiving. Now 1 1/2 hours passed. Fine. Pauline tried to process the duty free paperwork. When it didn't work on her laptop, she said she needs to go downstairs to use a different computer and be back in 10 minutes. Fine. 30 minutes later, an associate brought the merchandise and left it in front of us. Where was Pauline? At the 45 minute mark, I went searching for the now missing Pauline. I asked the security guard, the only person around as we were left there all this time without a word from a soul. I saw an associate wiz by and asked him to send the Manager.

Don’t buy from this Unbelievably heartless company. Ordered a bracelet late November as a Christmas gift for my wife. Started getting concerned when it didn’t arrive as Christmas approached. Made several calls to Cartier and got a bunch of lip service. Nothing solid regarding the bracket’s arrival though. Lot of promised callbacks that never occurred. They violated their website claims and didn’t bother to even alert me that the product was grossly delayed. It finally arrived weeks after Christmas and Cartier did nothing to attempt to make up for botching my primary Christmas gift. Not even a dollar off, literally NOTHING to make me feel like they cared.

My husband bought me the classic love bracelet online. It was a surprise and he called twice to make sure he got the right size. He was told it was not to fit like a bangle that it was meant to sit on the wrist. So he ordered the 15mm. I tried it on the weekend before Valentine’s Day it barely fit and would not really move on my wrist and the little screws cut in to my skin so I took it off and put it back and called Sunday morning to request and exchange after ready terrible reviews on the process. I sent it back as soon as I got the email request info.

Horrible service!!! Major scam going on in Cartier North America. I bought a Cartier love bracelet and returned it to get the necklace. I followed everything for their return policy (used box and label they provided). They claimed they received the box empty!!!! Complete baloney!!!! Called and asked for proof. Was simply told to contact my credit card company or my insurance for reimbursement. Disgusting!!! Also charged my credit card for another piece of jewelry I did not authorize!!!! Complete thieves!!! I have notified the police… Do not waste your money or your time!!! Horrible service! Totally regret ever getting involved with this horrible company!!!

My Cartier watch stopped working, as the battery was over 21/2 years old. I contacted Cartier Canada middle of December 2021. I returned my Cartier watch to the address that I was advised by Fedex. It was confirmed on Dec, 29, 2021 that the watch was received. I was told that the service department would get back to me within 7 days with the estimate cost for the repair. I never heard back for the repair, so mid January I tried contacting them by email & after 7 times, no one ever got back to me. I called Cartier customer service 6 times, always being told someone would get back to me, no one ever did. When I left a message that I would be contacting the authorities, someone finally sent me an email telling me that the repair would be delayed till end January 2022.

I bought myself a love bracelet after suffering a massive loss in my family. I had been saving for years and while nervous to spend $7K on a bracelet, I felt joy for the first time in a long time. When the box arrived my husband helped me to remove the item ever so carefully. We aren’t rich so we handled this bracelet like a newborn baby. To our complete surprise one side of the bracelet's screw popped off. How does such an expensive piece of jewelry break from practically a breath of air touching it!?!