Cartier Reviews

I am extremely disappointed with my experience with Cartier. The customer service was very poor, and I feel that the after-sales service did not meet the standards one would expect from a luxury brand. I purchased a Cartier piece of jewelry expecting to receive quality, protection, and excellent customer service. Unfortunately, when I needed assistance with my jewelry, I was informed that I would have to pay approximately 30% of the original purchase price to have it replaced. I found this extremely disappointing and unfair.

I have had the most horrible experience with Cartier. I took in my white gold bracelet for cleaning in the vancouver boutique on may 2, 2026 and it is august 7, 2026 and still do not have it back. I have called many times and even call the North America customer service and they have no idea what has happened to it nor will they return it to me.

I bought a Tank extra large watch from them and they didn’t even registers me as a customer as I found out after 2 year of purchase. However I damaged my watch strap and wanted to replace it with bracelet which I paid $1000 and as it arrived I requested link to be readjusted. They never responded to me from Miami branch. I waited and called again. Tthis time Texas branch apologies to me and told me they will take care of it, I never heard from them again. In my opinion please keep Cartier in Europe only. USA don’t deserve this quality watch and also other European product as they are not suited for customer service. I will go to Europe and have my link repair when I leave. I don’t recommend USA Cartier to all USA Customers to buy in USA. Have a nice USA day.

WORST EXPERIENCE!!! I ordered a gift for my niece's sweet 16 the love ring and it came in a box that looked used and was ripped in 3 places. It DID NOT come gift wrapped as it was supposed to. I called asking for a new box and they would not send it. The customer service team is beyond incompetent. They put you on hold for 20 mins and come back to drop the call. HORRIBLE EXPERIENCE!! Now I have to present a gift to my niece for her 16th that looks used. DISGUSTING!!

Terrible recent experience with Cartier. REALLY SAD TO SEE THEM GO DOWNHILL SO BADLY. 2 situations in few few weeks show the decline of the "so called Ambassador service" at this Company. I was in Italy recently and wanted to buy something from Cartier store. They firstly made me wait outside the store (I was dressed in shorts and a tee shirt). Then another customer was allowed in straight away and they kept me outside!!!! Eventually they let me in and I was completely ignored for 15 Minutes. No one spoke to me or asked me anything at all despite me requesting help for buying a cartier item. I eventually complained to the staff who were dismissive. I sent a message to Cartier and received a "canned" reply. I returned home and sent 2 watches back to them for repair. Silence for many weeks and confusing emails after I called to ask what was going on. Spoke to someone there who eventually emailed me information then silence again ....

I recently ordered two pendants from Cartier online, and when the box arrived, it was completely empty. I immediately contacted Cartier customer relations and they opened an investigation. They told me they would get back to me within ten business days. They never got back to me, I had to reach out for the status of the investigation. The advice given to me was to dispute the transaction with my credit card company. I followed their advice and filed a dispute with American Express, only to later find out that Cartier had denied the claim, stating the items were delivered.

I entrusted my Panthère de Cartier diamond bracelet for repair in April in Dallas store. A woman told me it would take 6-7 weeks. I kept waiting but received no contact, so I reached out again in mid-June. They not only hadn’t repaired my bracelet but weren’t even sure where it was, and it took them a long time to find it. Eventually, they got back to me (on 6/27) and said it would cost around $250 to fix it and that they would proceed if I agreed to pay. It took 7-8 weeks just to get this question, and I finally confirmed, but I still haven’t heard anything back.

I had a very strange experience at the Cartier store in Dallas Highland park village. I ordered a d'Amour bracelet and adjusted the size. I wanted a 1cm cut. However, after adjustment, my bracelet was too tight. The length of the original bracelet is 165mm to 185mm. After repair, my bracelet is 140mm to 160mm. It decreased by 2.5cm. So I inquired at the Cartier store in Dallas, but they said the size was wrong due to a mistake in the New York workshop. So I decided to get the size adjusted again.

For timeless elegance, look no further than Cartier. Their collection of jewelry is simply breathtaking, with lustrous pearls in a variety of colors and sizes. From classic pearl necklaces to modern pearl earrings, each piece is expertly crafted and designed to be treasured for generations. The staff are warm and welcoming, making every visit a pleasure.

Cartier Short Hills NJ sales help are unprofessional and lacking in customer service acumen. They are more interested in talking over customers than listening and trying to understand and help address customer concerns. Disappointing and frustrating experience for what is supposed to be a high-end customer experience. The Cartier brand in Short Hills NJ is scratched and tarnished.

My fiancé bought me a bracelet in the Boston store which I immediately knew was too big as soon as I put it on. I never wore it. I brought it to the Boca store to do an exchange. The salesperson said there were some small scratches but it didn’t seem like a big deal, however it was clear from the start that he didn’t want to deal with my return. He then told me to try it on next to my watch and diamond bracelets which became intertwined, inevitably scratching the Cartier bracelet. He gave me the hard sell convincing me to keep the size I had which I did. Although, as soon as I left the store I knew it was the wrong decision but I didn’t have time to go back. It’s the juste un clou and it’s so big that the head of the nail flips to the back of my wrist as soon as I move my arm. Any good salesperson would know this is not the right size for me.

A watch that has been in my family for 30 years was in need of repair. I brought it in for servicing in July, spent a great deal of money to have it overhauled but they said it there was a two year warranty. Four months later, a link in the watchband came undone. Took it back to Cartier figuring they'd just snap it back but they told me the watch needed a full overhaul and a new watch band for $3300. When I questioned the overhaul, they did say that was a mistake as I just had that done but the watch band couldn't be repaired as they don't "support" that band any longer (evidently they've taken pathway of technology to squeeze clients out of more money). I asked what would a new watchband do to the value of the watch. They didn't know. I asked if there were more cost effective watchbands. They said no. They said they send me picture of the band so that I could make an informed choice as to whether or not to replace it.

I ordered a Love Neckless for my wife but when she opened it and tried it on, we were surprised at how small it was. We called customer service and they told us we could return it and purchase the larger one, which we did right away. After two weeks of no communication, I called them and asked about my refund. I was told that after my wife tried it on for 5 minutes and put right back in the packaging,,,, it has scratches. This is completely impossible, I am shocked and wished I'd have read the reviews.

For such a fancy place the customer service is pathetic. The store policy is just as pathetic for not taking credit card information over the phone. Went to pay multiple times for the watch repair and the payment would not go through. Avoid Cartier.

I took my gold Santis Cartier watch in for repair, the crown had fallen out, I told them that if the crown could not be repaired to replace it and send the old one back, they said they would. When I got the watch back they had replaced the crown, but had not returned the old one as requested. They said that I had misunderstood, the woman I was speaking to told me if I took my car in to have the tires changed did I want my old tires back? I told them no but when it comes to something that is 18 karat gold with a sapphire, I did want it back and I was told that I would get it back.

It happened to me also. I brought my wife a $16000 10 diamond love bracelet for Christmas in 2022 and it arrived the wrong size. I am a Physician and I had it on my wife’s wrist for about 30 seconds and I was extremely careful with it. I sent it back to Cartier for an exchange for a smaller size and they refused to accept the bracelet in return, stating we damaged it and it was “not pristine”. We did not damage the bracelet. It was either damaged in shipping, or whoever opens the packages at Cartier is damaging the returns on purpose. I have literally received better customer service from Goodwill.

UPDATED 1/16/2023: This company has a major scam going on in their return/quality control department! Cartier is falsely accusing me of tampering their product. I was in the process of doing an exchange when Cartier denied my exchange due to “scratches” I requested photos and could not believe the photos they had sent. The brand new ring/excellent condition that I shipped back was destroyed with scratches. Very disappointed and disgusted they need to be held accountable for their actions and have an investigation done. I advise everyone to stay away!

I try to make a return to Cartier and unfortunately I was falsely accused of tampering with their product. So they didn’t want to return the item. The Customer Relations representative was extremely unprofessional. Cartier has horrible customer service.

A bag was ordered online. The delivery took much longer than expected. When cancelling order representative said to decline the delivery and the refund process would be faster. Order was placed in March 2022 delivery was declined in April and 9 months later still have not provided refund. This is not acceptable. I expect Cartier to credit my account immediately.

On May 11th, waited outside for 20 minutes to get in. Fine. Once in, asked to wait for an associate, fine. Waited another 20 minutes. Pauline helped us. Pleasant, friendly, knowledgeable person. We decided to purchase 2 watches and a wallet. Was taken upstairs to finalize the transaction. We paid. We asked for a drink, as we saw others receiving. Now 1 1/2 hours passed. Fine. Pauline tried to process the duty free paperwork. When it didn't work on her laptop, she said she needs to go downstairs to use a different computer and be back in 10 minutes. Fine. 30 minutes later, an associate brought the merchandise and left it in front of us. Where was Pauline? At the 45 minute mark, I went searching for the now missing Pauline. I asked the security guard, the only person around as we were left there all this time without a word from a soul. I saw an associate wiz by and asked him to send the Manager.

Don’t buy from this Unbelievably heartless company. Ordered a bracelet late November as a Christmas gift for my wife. Started getting concerned when it didn’t arrive as Christmas approached. Made several calls to Cartier and got a bunch of lip service. Nothing solid regarding the bracket’s arrival though. Lot of promised callbacks that never occurred. They violated their website claims and didn’t bother to even alert me that the product was grossly delayed. It finally arrived weeks after Christmas and Cartier did nothing to attempt to make up for botching my primary Christmas gift. Not even a dollar off, literally NOTHING to make me feel like they cared.

My husband bought me the classic love bracelet online. It was a surprise and he called twice to make sure he got the right size. He was told it was not to fit like a bangle that it was meant to sit on the wrist. So he ordered the 15mm. I tried it on the weekend before Valentine’s Day it barely fit and would not really move on my wrist and the little screws cut in to my skin so I took it off and put it back and called Sunday morning to request and exchange after ready terrible reviews on the process. I sent it back as soon as I got the email request info.

Horrible service!!! Major scam going on in Cartier North America. I bought a Cartier love bracelet and returned it to get the necklace. I followed everything for their return policy (used box and label they provided). They claimed they received the box empty!!!! Complete baloney!!!! Called and asked for proof. Was simply told to contact my credit card company or my insurance for reimbursement. Disgusting!!! Also charged my credit card for another piece of jewelry I did not authorize!!!! Complete thieves!!! I have notified the police… Do not waste your money or your time!!! Horrible service! Totally regret ever getting involved with this horrible company!!!

My Cartier watch stopped working, as the battery was over 21/2 years old. I contacted Cartier Canada middle of December 2021. I returned my Cartier watch to the address that I was advised by Fedex. It was confirmed on Dec, 29, 2021 that the watch was received. I was told that the service department would get back to me within 7 days with the estimate cost for the repair. I never heard back for the repair, so mid January I tried contacting them by email & after 7 times, no one ever got back to me. I called Cartier customer service 6 times, always being told someone would get back to me, no one ever did. When I left a message that I would be contacting the authorities, someone finally sent me an email telling me that the repair would be delayed till end January 2022.

I bought myself a love bracelet after suffering a massive loss in my family. I had been saving for years and while nervous to spend $7K on a bracelet, I felt joy for the first time in a long time. When the box arrived my husband helped me to remove the item ever so carefully. We aren’t rich so we handled this bracelet like a newborn baby. To our complete surprise one side of the bracelet's screw popped off. How does such an expensive piece of jewelry break from practically a breath of air touching it!?!

Cartier is running a SCAM. I ordered a ring from the Love collection, had it in my possession for a week, returned it to exchange for the next size up after physically wearing it a very short time (1-2 hr) in perfect condition due to the fact that it was too small and I could not bear to keep it on my finger, I got NO communication from anyone at Cartier that my ring had even been recieved, I followed up numerous times, half the time not even getting a person on the phone, the other half I spoke with an "ambassador" who had no idea where they were in the process.

Placed an order for a special event of more than $10k, following all the rules on the website in terms of shipping times. While the product was completed at an "express" level; they didn't think to ship it as such; or overnight as chosen. They do not take responsibility for anything and also refuse to open a case, or refund you for something that hasn't been delivered in over 5 days (meanwhile this was chosen as express shipping.) Negligent and unprofessional is, unfortunately, the least to be said about a brand that maintains such a high reputation. I am currently at day 6 waiting for this item which was supposed to be for a milestone surprise birthday. Shame on your customer service. I have bought cheaper items that have arrived 3x faster than your overpriced products.

We purchased 2 rings from them, the first was an anniversary gift which we decided to upgrade a week later for one that was more expensive. They sent our "exchange" before receiving & refunding our 1st ring on premise it is exchangeable. Upon receiving 1st ring, they informed us it was worn and not re-sellable AFTER we returned the 2nd ring because it was too large (note: bought same size and only tried it on to learn it was too large). They will not refund our 2nd ring because it was tried on. This is all done online, how can you not accept a return that requires one to try the size on but claim it is not returnable. DO NOT BUY ANYTHING FROM THEM. DO NOT BUY ANYTHING ONLINE from this company unless you want to be out thousands of dollars.

I have ordered three sunglasses. I wanted to choose one and return the others. The package that I have received includes only two sunglasses. I returned both sunglasses that I have received but Cartier rejected my return and mentioned that I used them! It was disappointing to me since I have never ever used them. They share with me some photos indicating some scratches on sunglasses. I did not use them and I have to keep them while I do not like them. This is the first time that I have had such a bad experience with online ordering. I am pretty confident about myself that I did not use sunglasses but Cartier insists on that. I strongly recommend you to take some photos of high quality from your orders before using them.

A few years ago I bought my wife a Cartier bracelet and spent $6,000 on it. That bracelets lock in bracket recently broke off completely out of the blue. I went back to the store to explain and was hoping they would fix it. After many store visits and calls. They were no help whatsoever. The only solution they gave me was to spend an additional $4,000 to get it melted down and redone!! What kind of service is that? Total scam!! I will NEVER ever buy Cartier again and I am letting everyone know to never buy again. If you're considering Cartier, let this be a lesson to you. You would think that for the price you pay, you would get exceptional service - but sadly that is not the case.

I purchased a watch from South Coast Cartier and since I've had it, it has given me rashes. Even if I take it off every night. I suspect nickel, which is surprising for a luxury brand. Buyer beware. I've never had any issues with any other watches even when worn for months without removing.

I wish I could give them negative stars for ruining my love of the Cartier brand! In a sentence, most degrading experience EVER! Now I understand why people of color should shop where they are appreciated, and not just tolerated. Let me start off by saying, I had a great sales experience with Kerry ** on 6/26/21 when I visited the River Oaks Houston location to purchase a love bracelet to add to my collection which I was going to stack with an existing Juste un Clou bracelet. She suggested a size up from my Juste un Clou because otherwise they would cross one other. Ok, she’s the professional. I went with her recommendation, completed the purchase, and left a happy camper. After wearing for about an hour, I noticed the screw on the side was cutting into my skin.

I bought a surprise gift (a Cartier love bracelet) for my wife online through Cartier.com but accidentally ordered the wrong size. When bracelet arrived we opened the pack and could see that the bracelet was smaller than expected. We gently put the bracelet back in its original packing, got an RMA from customer service and immediately shipped it back. Later when we enquired about the exchange they said the bracelet had scratches and is being rebuffed and if we want an exchange we need to pay additional $4000 (60%)!!! My wife only tried it for 5 seconds and they are saying we scratched it!

Ordered Trinity jewelry for Valentine's on February 3rd. Still hasn't arrived with nobody bothering to give me an update. This company does not understand online shopping or customer service. You'd think the CEO would make it a priority given it's 2021. Really sad because they make a great product. Word of advice, go to the store if you want to purchase from them. Do not buy online!

I made an appointment for a battery change of my watch that is working fine except for the dead battery. I was there 5 minutes before the appointment, but I had to wait 15 minutes in the scorching sun and another 15 minutes inside the store. The first employee was rude and unhelpful. The so called manager promised that they repair person will look at the watch, and the manager will call back within an hour with the results. She did not, so I went back to the store 2 minutes after closing. I had to ask security to find the person. I waited another 15 minutes front of the store when the manager called, pretending she did not know I was waiting there. Naturally the assessment was that my watch needed a $385 service.

I bought a Cartier watch for my husband's 40th birthday: the Santos Dumont Blue LARGE for $ 3,900.00 through a Chicago dealer, whom has been extremely professional and provided great service. My husband opened the gift on July 30th 2020, and although he was very happy with it, he could not wear it because the leather band was too small. I tried it on, I could close it but my blood would not circulate. I bought the large size, so I was surprised but thought it was a problem with an easy solution. I want to point out that we are both in good shape, fit and have an average wrist size, never had this issue before, I actually had to reduce my Rolex band because it was too big. The blue color of the leather was also different from the picture, more like a dark grey-blue-ish rather than the color in the website, but that's not what really matters.

I have had my Cartier watch for over 20 years. I usually go to Cartier to replace the battery with no problems. This time, when I went the bill came to $500. for all these other items that needed attention. Ok, like I said it is an older watch, so maybe some things needed replacing. However, when I went to pick it up, the face was a shade darker and a little spotty. I immediately mentioned something as I noticed it right away.

Cartier ring "Love Wedding Band" for $1500+ gives me skin rashes/irritations on my fingers every time I wear it. Already had skin rashes about 8 times from this ring and they only go away after 5 days. I suspect that Cartier tries to save on costs and blends gold with cheap nickel because nickel is known to give skin irritations and allergic reactions.

Disgusting service from a so-called luxury brand. There was a problem with my £6k watch due to no fault of mine. The crown was loose and meant it failed to start once it hadn’t been warned for a while. Cartier refuses to accept responsibility for a watch that never worked properly despite it being under warranty. Disgraceful and avoid at all costs. I’ve now got a broken watch for £6k. There are so much better watch brands.

I purchased the Love Bracelet online for my wife's birthday. The bracelet arrived with minor scratches and defective locking mechanism. When I called Cartier they placed an exchange order for us and I shipped the old one back. I never received the exchange order, instead they shipped an empty box to me without any notification and then 2 weeks later they shipped the bracelet, also without any notification. I found the package with $6k worth of jewelry randomly laying in my mail room. They also didn't replace the bracelet, they fixed the broken one they initially shipped to us. This is ridiculous. The worst company ever.