Cartier Reviews

We purchased 2 rings from them, the first was an anniversary gift which we decided to upgrade a week later for one that was more expensive. They sent our "exchange" before receiving & refunding our 1st ring on premise it is exchangeable. Upon receiving 1st ring, they informed us it was worn and not re-sellable AFTER we returned the 2nd ring because it was too large (note: bought same size and only tried it on to learn it was too large). They will not refund our 2nd ring because it was tried on. This is all done online, how can you not accept a return that requires one to try the size on but claim it is not returnable. DO NOT BUY ANYTHING FROM THEM. DO NOT BUY ANYTHING ONLINE from this company unless you want to be out thousands of dollars.

I have ordered three sunglasses. I wanted to choose one and return the others. The package that I have received includes only two sunglasses. I returned both sunglasses that I have received but Cartier rejected my return and mentioned that I used them! It was disappointing to me since I have never ever used them. They share with me some photos indicating some scratches on sunglasses. I did not use them and I have to keep them while I do not like them. This is the first time that I have had such a bad experience with online ordering. I am pretty confident about myself that I did not use sunglasses but Cartier insists on that. I strongly recommend you to take some photos of high quality from your orders before using them.

A few years ago I bought my wife a Cartier bracelet and spent $6,000 on it. That bracelets lock in bracket recently broke off completely out of the blue. I went back to the store to explain and was hoping they would fix it. After many store visits and calls. They were no help whatsoever. The only solution they gave me was to spend an additional $4,000 to get it melted down and redone!! What kind of service is that? Total scam!! I will NEVER ever buy Cartier again and I am letting everyone know to never buy again. If you're considering Cartier, let this be a lesson to you. You would think that for the price you pay, you would get exceptional service - but sadly that is not the case.

I purchased a watch from South Coast Cartier and since I've had it, it has given me rashes. Even if I take it off every night. I suspect nickel, which is surprising for a luxury brand. Buyer beware. I've never had any issues with any other watches even when worn for months without removing.

I wish I could give them negative stars for ruining my love of the Cartier brand! In a sentence, most degrading experience EVER! Now I understand why people of color should shop where they are appreciated, and not just tolerated. Let me start off by saying, I had a great sales experience with Kerry ** on 6/26/21 when I visited the River Oaks Houston location to purchase a love bracelet to add to my collection which I was going to stack with an existing Juste un Clou bracelet. She suggested a size up from my Juste un Clou because otherwise they would cross one other. Ok, she’s the professional. I went with her recommendation, completed the purchase, and left a happy camper. After wearing for about an hour, I noticed the screw on the side was cutting into my skin.

I bought a surprise gift (a Cartier love bracelet) for my wife online through Cartier.com but accidentally ordered the wrong size. When bracelet arrived we opened the pack and could see that the bracelet was smaller than expected. We gently put the bracelet back in its original packing, got an RMA from customer service and immediately shipped it back. Later when we enquired about the exchange they said the bracelet had scratches and is being rebuffed and if we want an exchange we need to pay additional $4000 (60%)!!! My wife only tried it for 5 seconds and they are saying we scratched it!

Ordered Trinity jewelry for Valentine's on February 3rd. Still hasn't arrived with nobody bothering to give me an update. This company does not understand online shopping or customer service. You'd think the CEO would make it a priority given it's 2021. Really sad because they make a great product. Word of advice, go to the store if you want to purchase from them. Do not buy online!

I made an appointment for a battery change of my watch that is working fine except for the dead battery. I was there 5 minutes before the appointment, but I had to wait 15 minutes in the scorching sun and another 15 minutes inside the store. The first employee was rude and unhelpful. The so called manager promised that they repair person will look at the watch, and the manager will call back within an hour with the results. She did not, so I went back to the store 2 minutes after closing. I had to ask security to find the person. I waited another 15 minutes front of the store when the manager called, pretending she did not know I was waiting there. Naturally the assessment was that my watch needed a $385 service.

I bought a Cartier watch for my husband's 40th birthday: the Santos Dumont Blue LARGE for $ 3,900.00 through a Chicago dealer, whom has been extremely professional and provided great service. My husband opened the gift on July 30th 2020, and although he was very happy with it, he could not wear it because the leather band was too small. I tried it on, I could close it but my blood would not circulate. I bought the large size, so I was surprised but thought it was a problem with an easy solution. I want to point out that we are both in good shape, fit and have an average wrist size, never had this issue before, I actually had to reduce my Rolex band because it was too big. The blue color of the leather was also different from the picture, more like a dark grey-blue-ish rather than the color in the website, but that's not what really matters.

I have had my Cartier watch for over 20 years. I usually go to Cartier to replace the battery with no problems. This time, when I went the bill came to $500. for all these other items that needed attention. Ok, like I said it is an older watch, so maybe some things needed replacing. However, when I went to pick it up, the face was a shade darker and a little spotty. I immediately mentioned something as I noticed it right away.

Cartier ring "Love Wedding Band" for $1500+ gives me skin rashes/irritations on my fingers every time I wear it. Already had skin rashes about 8 times from this ring and they only go away after 5 days. I suspect that Cartier tries to save on costs and blends gold with cheap nickel because nickel is known to give skin irritations and allergic reactions.

Disgusting service from a so-called luxury brand. There was a problem with my £6k watch due to no fault of mine. The crown was loose and meant it failed to start once it hadn’t been warned for a while. Cartier refuses to accept responsibility for a watch that never worked properly despite it being under warranty. Disgraceful and avoid at all costs. I’ve now got a broken watch for £6k. There are so much better watch brands.

I purchased the Love Bracelet online for my wife's birthday. The bracelet arrived with minor scratches and defective locking mechanism. When I called Cartier they placed an exchange order for us and I shipped the old one back. I never received the exchange order, instead they shipped an empty box to me without any notification and then 2 weeks later they shipped the bracelet, also without any notification. I found the package with $6k worth of jewelry randomly laying in my mail room. They also didn't replace the bracelet, they fixed the broken one they initially shipped to us. This is ridiculous. The worst company ever.

Dreadful experience buying our rings here. There was nothing luxurious about the way we were treated. The only thing they showed any interest in was taking our money. The staff were cold and unfriendly. I would never recommend this brand to anyone.

I bought a pair of glasses for 1700$ but didn’t like them so I returned them. I just closed out a bank account and made a new one with another bank I told them so if they can send out a check or send it to my new bank account and they said they were not able to and had to send it back to the original account. I continued to say that my bank won’t process it and it will not go through and they said, "Well then you will have to take that up with your bank." I said ok so I went to the bank the next week and they said, "There has not been any transactions since your account closed. Some iTunes things came through but that’s all."

My husband bought me a vintage lighter for Christmas. Unfortunately it need a replacement gas tank. The original instructions show that this was a part that was designed to be replaced by the owner of the lighter and came with a tool to remove the bottom section of the lighter and replace the gas tank. Over a very few days I have had over 5 persons contact me by email. My email sent photos of the lighter and the tank that is required. All I wanted to know was the cost of buying the gas tank and if the part was still available! I am still none the wiser despite numerous contradicting emails from numerous staff. The emails from Cartier are mainly telling me to send the lighter to them. This seems entirely pointless if the part is no longer available and is obsolete. For such a prestigious brand to behave like this...I don't think it wise to buy anything from Cartier.

I have bought at least 6 pairs of Cartier eyeglasses. And a few Cartier watches. I have a problem with one of my Cartier frames - and Cartier says they don't fix their glasses. They say that the retailer that sold it to me has to quote me to fix it. The retailer says Cartier wants to charge them to fix it and that I would have to pay for it. I don't understand. Why can't Cartier take care of their own product - and not charge the consumer who is a regular and loyal client? Takes away my confidence in Cartier.

I bought my wife a second-hand Cartier Love bracelet, in Size 16. Cartier claims that the bangle size represents the interior circumference of the bracelet, in cm's. A size 16 should measure 16cm, or 160 mm, on the inside. I bought her another second-hand size 16. That one was smaller than the first, so I took the newer one (my wife was wearing the older purchase) to a nearby Cartier boutique to compare it with their new models. It matched in size, perfectly. Thus, the first one I bought was improper (fake). When I measured the fake, it was 156mm of interior circumference (i.c.). The Cartier shop model 16's measured 152mm. I asked the staff why it's a size 16, and supposedly 160mm i.c., when here it was measuring 152mm. They had nothing to say other than that Cartier says it's 160mm.

I have Cartier watches and some from other luxury brands. I am not a billionaire, but can afford some nice jewelries and watches. No, I don’t dress like Crazy Rich Asians, especially when I go a few blocks from my house. I was going to get something elegant and went to Cartier boutique nearby, but was stopped by a security guy at the door. There were two customers and one clerk helping them. Other than that, nobody was in the shop. I don’t speak local language so I couldn’t ask the security why I was stopped. I saw shop clerks coming out from the back and waved at them. They looked at me and disappeared.

2 months after this email and no one bother contact me, absolutely disrespectful to legitimate customer from Cartier!!! Stay away. Good morning, I came to Cartier Boston to acquire the gift for my fiance with the belief that we will receive great experience. However, it turned out to be the worst communication and I would like to address my concern to Cartier Boston and specially to ** Josh. After completing the order, we have been waiting for ** to inform us the tracking number, at some points, he even promised to send the tracking on that day but he missed, without any notice or apology. The communication regarding to receiving the order from Josh ** is extremely poor thus me and my fiance have to contact Cartier Boston directly to reach **.

Last October for my 65th Birthday my husband bought me a Cle De Cartier Watch, 35 MM and it kept time 5 minutes fast. So, I took it back in May 8, 2018 and I pulled out my old Rolex which is still keeping time and I am extremely disappointed in my purchase which was not cheap. I will never go back in to make any other purchases... overpriced for what you get.

My Roadster Watch cost me 10K and it works like a $10 watch. The watch either runs fast or slow. I went to fix this issue more than 10 times over the years only for the watch to act up every time. One time the store told me that it's acting like this due to the location I work. "I work in a normal Manhattan office and not NASA," I told her! Cartier makes the worst watches, my brother has the same issue and switched to a Rolex.

Wonderful, helpful service with staff helping and nice select of jewelry and rings and wedding band all kinds. They have great select of rings and watches and wedding bands and engagement rings and bracelets and charms and earrings. They have great and sales and offers every day not just holidays. Really reasonable price. Long lasting piece. I brought my wedding band set there years ago. Still beautiful looking. Love the store.

They have great customer service and support in a very knowledgeable and helpful to get products. Their staff goes out of their way to make sure that you get the best care and product available. I was extremely satisfied with the customer care that I got and I highly recommend them. The product selection that was offered was easy to find. Because of the knowledgeable staff members at the company has I was able to get the best product available that I wanted. They have excellent quality products and services that very few companies offer.

Their customer service is just awesome and delightful. They know what they are doing and what they are talking about. They are very helpful. They have a good variety to choose from. There are even some pieces that are not as high in price for those that don't want to spend too much. I have inspected their most expensive to their least expensive. The quality on all were excellent and match reasonably with their prices.

The customer service was top-notch. They quickly attended to my needs, are very knowledgeable and helped me with any questions that I had. The selection was phenomenal. They had a full complement of their products in varying degree of price range. There were many things to choose from. In this world you get what you pay for. When you shop here you going with the knowledge that you were not going to be penny pinching. Shopping here is a treat for money earned from hard work. Quality is the best. That's why you would shop here. They are renowned for having the very best jewelry and everybody knows it. Only the best to be found here.

To me, there are no other company that could compare to the customer service they provide. They truly make you feel as a valued guest and the overall experience is the best I have seen in a long time. Anything from diamond rings to men's and ladies watches to earrings these people provide a wide selection that is unmatched anywhere. Go and check them out and I know you will be amazed with the wonderful selection. Some things are a little beyond a good price but the quality of the piece you are purchasing is the best all round. You will be totally thrilled with your purchase. There is no better feeling than to walk out of this store knowing you have the best there is. They treat you like family because they know how important the item is for you and your loved ones.

Cartier has it all over Tiffany. I would never buy my wife diamonds anywhere else. Ever ever ever. Such great product selection. Cartier is the Cartier of jewelry stores. They always have the best, highest quality diamonds, gold, or ever else you want. A little pricey, but it's totally worth it. I think this one speaks for itself.

It was cheap enough to get and I really like the style of the ring that I bought. I love it. Very very beautiful. Many different styles and color variations that I liked. Very stylish and pretty jewelry. You are a lot to do with the girls. The price of the jewelry was decent. Not very expensive for the quality of the jewelry.

The sales rep was very sweet and helpful. She was knowledgeable and patient in helping me pick the watch. She helped with price comparison and went over the features of the watches I liked. There were definitely lots of pieces to choose from. Different styles, colors, metals, watch faces, digital or analog and lots of different features. Also came in a variety of sizes and prices. Well the watch definitely was a little expensive and definitely a little more than I had intended to spend, but I feel it was worth the money. It is very sturdy and extremely valuable and beautiful. Also has a warranty. The watch is definitely high quality. Very durable. We haven't had it for too long but have had no issues as of yet. It even got wet and was fine. And with the warranty, we don't need to worry if it breaks.