Boscov's Reviews

Such a nice place to shop. Never had a negative experience. Workers are always friendly, and so helpful. The woman in gift wrapping was so considerate to my needs. I needed odd shaped boxes.. and she took the time to choose just the right ones for me. I appreciate good customer service, and she certainly provided it!

This review is concerning me on my way to the dressing room, the clerk thought I was coming to the desk to check out, and she says I need to go to another check out, another person that was with me says the clerk starting waiting on another person right away. When I came out of the dressing room I went to another desk but no one was there, had to go over to shoe department to get checked out. I told the clerk there he said that was not very nice. I shop at this store couple of times a month and this is the second time something has happen this year. I won't be coming in much anymore. I feel like some of these ladies are prejudice. Ladies in the cosmetics are wonderful, sweet, need to switch them

Buyer beware. The online shopping experience is a nightmare. The website is completely outdated and difficult to use and order status updates seem to be nonexistent. Multiple orders were cancelled without cause and one even without notification. The gifts ordered never processed and therefore never made it to the recipient in time despite my card being charged. After going back and forth with rude CS agents over the phone I gave up and ordered elsewhere and would encourage you do to the same. This entire ordeal was a waste of time and I will not be shopping with this store online or in person ever again.

Was contemplating an online order...Went to Review Order Page but found a better price on a different website but was somehow still charged by Boscov's despite not actually submitting the order. Called customer service and they basically said that this is normal practices and I should expect my money back in 3-5 days. WTH? No other company in this country actually takes your money BEFORE submitting an order. Now, I'm forced to use MORE money to buy what I wanted from the other website. This is the shadiest experience I've had with an online retailer. I will NEVER attempt to order anything from this place....EVER AGAIN. It's now evident why their customer experience ratings are so low.

Store staff were very difficult about returning an item without receipt. I was offered return for store credit (after I had to repeatedly ask about the store’s return policy if you didn’t have the receipt). Originally I was told I would receive lowest price item ringing up was $19.10 but oddly when they scanned the item for store credit it rang up as .99 cents for an item originally marked $49.99. This struck me as very odd as just a few minutes prior the item rang up at $19.10. This was a 2 piece trademarked Dr. Seuss pajama set with tags. Sales desk clerk insulted me by saying they no longer had any in stock in the store and the item could have been purchased from last year. Entire experience was insulting and a waste of my time.

I bought KitchenAid® Stainless Steel 10pc. Stainless Steel Cookware Set online via PayPal for $79.75. They took the money and a few days later I get an email they canceled my order. I went and looked to see if they didn’t have it anymore and they are selling it now for $169.99. What a scumbag thing to do. I will never shop at Boscov’s ever again!

We have shopped at Boscov's for the last 4 years since we moved to Ballston Spa, NY. My husband is a veteran and we were told that they had a veteran's discount at their store. We were also told that I, his wife, could take advantage of their sales. My daughter also used his veteran's discount and "thanks for your service" always followed our exchanges. Today, I went to Boscov's in Clifton Park. My husband recently had knee replacement surgery and was unable to travel so he gave me his card. The manager, so she said, told me I could not use his card today. I'm in my mid-70's and drove from Ballston Spa to Clifton Park to shop there. I asked to speak to the manager and she said she was it. I couldn't use it. She was rude and dismissive. I was shocked. For the last 4 years, I had used it. We only went to Clifton Park 3 times a year so it wasn't like we overused it. I will never return to Boscov's after this experience.

Store 72 in Newark Delaware convinced me to Never shop at this company again. I went buy some blouses and pants for spring. The first associate said I don’t speak no English and walked away. When I told her supervisor she acted like so what. The cashier was rude and disrespectful. I called corporate they were no help. The store manager said half the store called out so associates are just upset. She was even rude. She said we have several people that go speak no English. I am done with it them. They are the worse company in Delaware!

I ordered a comforter that was supposed to look like beige tweed for my rustic bedroom and what I received was a beige comforter with purple squares.... It's ugly and has ruined the look of my room.... They will not let me return it or give me a refund.... I do NOT recommended shopping at this deceitful company.

I ordered 7 fragile items online. It took WEEKS for the items to get to me. When they did, the outside shipping box was damaged. I noticed that the company cut down the sides of the box, which weakens the integrity. 2 of the items were damaged. I called in to the 800#. My first hold, approximately 5 min, was met with a customer service agent, who asked me all about me, the order, the problem, etc. Only to transfer me, which took 20 min for them to answer. When they did answer, I had to go through EVERYTHING again, as nothing transfers from the first agent.

Ordered two tops, tried them on immediately, didn’t fit. Packing slip list an address to return to. No return label. Nothing provided to facilitate a return. Sent an email. No response. Called, 15 minutes later still no answer. Spent a lot of time over three days trying to contact this company. No way to contact them on the weekends. Took my package to UPS. To mail it back, $15.00. That’s about 35% of what I paid for the items. One of the worst experiences I’ve had with a company in a long, long time. Never again. I will do everything I can to tell anyone I know about this company and advising them to never buy from this company.

Worst customer service I have ever encountered. Discovered that when you call customer service about credit card payments, you are actually talking to Comenity Bank, the credit card company. Is there a rating less than 1 star? Can I give a negative rating? I WILL NEVER GIVE BOSCOV'S ANOTHER DIME OF MY MONEY.

Here is my story: In Sept 2020 I stopped by at Boscov's Optical in Media PA to purchase reading glasses. I admit, I was enticed by their advertisements of buy two pairs for $99.99. It was a big mistake… There is no such thing of 2 pairs for $99.99. It is a total scam. I figured that I would give it a try, I ordered two reading pairs and two sunglass pairs. I paid for expedited shipping so I can get them early. Again a big mistake. One of the pairs took over 5 weeks to get in. I was not refunded the money as COVID was the blame. So in October 2020 one pair came in and it had the wrong frame. They sent it back and few more weeks pass by and I am getting the pair just to realize the glasses I received weren't mine.

I purchased a very beautiful wall clock, for a much lower price than I see in other department stores, or hardware stores. When I unboxed the clock, I understood the low price; the clock is damaged, but working perfectly, the damage is difficult to see. Do I return this for a replacement? Not worth the time or cost. The clock matches my home's decor perfectly; so, why exchange it?

Boscov's typically has a good selection of footwear for men & women. Love that I am able to easily return any that do not fit or I do not care for directly without hassle to the store!

I purchased items online from Boscov’s. I wanted to exchange a pair of shoes because of size. I called Boscov’s to get a prepaid return label which their policy said return shipping would be waived if you called them. When I called I was told to return shoes to a Boscov’s store or return at my expense & reorder proper size. That would mean I would have to reorder & pay the shipping fee unless I ordered more items totaling $59 to get free shipping. What a racket!! I love Boscov’s but will think twice before ordering online again!

I went shopping with a friend of mine last night. We were in the shoe department making our final purchases. The lady would not accept my friend's signed, credit card without an ID. I do believe this is because we are **. In my many years of shopping, this has never been a problem. She acted like we were common thieves. Will not be shopping at Boscov's again. The items my friend purchased, prior to this incident will be returned today!

Always have the shoes that I like. Always have the wallet that I need. Also in a convenient location from my home. Always have sales person available when checking out. Sales are terrific. Much lower than any other store around....

Many of us seniors LOVE OUR BOSCOV'S stores! Boscov's offers varied and quality merchandise at very affordable prices, far below that of other department stores. Everything we need for our personal clothing needs, housewares and home furnishings, decor items and culinary items can be found. Their sales and special purchases are unbeatable. Friendly and courteous service associates, with no hassle returns is a huge plus!

I placed an order for 6 pair of the same style socks. Confirmation order was received & my credit card was charged for 6 pair of socks. Bag received with one pair of socks. No notice included indicating partial shipment. Email notice for Boscov...ORDER completed. Four over 45 minute calls to customer service only to be disconnect after 45 minutes. Sent email citing shortage of 5 pairs of socks. With computer generated response that I would be contacted in 24 hrs which never happened. Second shipment with 3 pair of socks again no enclosed notice as to when the remaining 2 pairs would be received. Order Completed. Another email from Boscov ORDER COMPLETED. Unbelievable!!! I sent an email asking for a refund for the 2 pair of socks. Again computer generated response that I would be contacted in 24 hrs. Again it has not happened. This company should be investigated.

These ** should be kicked out of business right away. Bought two slippers with them. The size chart says M for US 8.5-9.5. When it comes it is only less than US7. Super small and unable to wear. Also it takes three weeks to arrive. First item to order in Thanksgiving but last item to receive.

Ordered work shoes online from Boscov's last Friday. Paid $9.95 to ship them as we didn't hit the minimum order for free shipping. Got an email with a tracking number. Tried tracking Sat, then Sun, then Mon. Said status pending. Called to find out what was going on. Was told that Fedex doesn't pick up until Monday. I asked what Fedex shipping method they used. Was told Standard. There is no Fedex Standard. I asked if it that meant 2 day; they didn't know. They told me to track it again on Tuesday. I did. It said delivery Friday. 8 DAYS after I placed the order. They didn't have his size in the local store. I would have been better off just driving an hour away to get them at another store. Not shopping online with Boscov's again ever.

I will admit that I had a good experience purchasing my son's homecoming suit in the Camp Hill store. The sales associate was helpful and patient. She asked if I wanted to save money by opening a Boscov's charge. I did with every intention of paying it off before interest accrued. I received a bill and set my auto billpay to pay it from my back. My bank sent it six days in advance of the due date. I pay all my bills this way and and I never have a problem.

Boscov's is a greedy company that cares nothing about anyone except for spending their money. The Christianna store in De has a bunch of ** kiss ** who will step and say what they because they know corporate will back them up as long as they meet their sales quota. BOB hung the phone up on me after I made the complain and then wished me well as if my concern wasn’t an issue. # the worse treatment ever in my boscov's days. Management IN DE is terrible. It looks as if all management is ex addicts, welfare recipients and trash!!

Boscovs has really missed the boat on customer service, you practically have to beg an employee to help you, it's like this every time I go in there. Online orders are worse. The wait is endless. Wish the managers would help their untrained staff. They are never around.

Their items are extensively included their very low prices. The only interference would include very terrible & improper items being included, that unfortunately causes minor interference with their customers.

My mother bought a mattress from them. They said free delivery and free removal of old mattress so we said great. All I was interested in was the removal of the old mattress that way I don't have to deal with it. It is now a week later and they showed up, dropped off the new one and said they can't take the old one. My mother put a sealed up bag over the old one as a courtesy. It's not a bad mattress. She was just being nice because she figured nobody wants to go moving someone's old mattress.

Avoid Boscov's for mattress purchases. They do not allow returns, only exchanges. There are retailers like Raymore and Flanigan or Mattress Firm that have similar (and better selection), offer the same experience with free delivery, free disposal, but also allow returns. Boscov's credit is inferior too. They offer 36-month financing, but base your payments on 5% of your outstanding balance, not your balanced paid equally over 36 months. Poor or no response from management compounds the bad experience.

Boscov's says no purchase required to obtain a stamp. GET 2 stamps per week, get that item advertised $2.99 as all items are under $5. However, you can't get the item no matter how many times you you visit the retailer as it is a hoax like bait and switch. I will NEVER shop in there again and will share this with as many people online and in-store as many people are angry as we makes unnecessary trips and waste gas only to be turned away each week.

My daughter shelled out $1200 for a mattress. They have a 1 time comfort exchange policy which she took advantage of - second mattress is just as uncomfortable - Told she is stuck with the mattress that she can't sleep on. The whole idea of sleep is to be comfortable. No one in my family will buy another item from Boscov's - EVER. Way to satisfy your customers Boscov's! More bad reviews to follow on every social media platform!!

The pair of Sketchers I purchased online were clearly worn! Dirt in the soles & pet hair on the insoles were 2 obvious clues. Because I needed the shoes for a trip in 3 days (and I have thick socks) I kept them, even though I overpaid. I will never order from Boscov's again!

Boscov's may earn points when they deliver a product that matches the expectations of prospective consumers but if anything goes wrong with a product purchased, a consumer needs to be prepared with as much knowledge of their consumer rights in order to deal with their customer service because they do not know the first thing about treating customer properly.

Bought a bed this past year, bed ended up sagging so I went through the whole warranty process. The bed was deemed no good so they said they would honor the warranty and that I just needed to visit the store to pick new bed and pay the difference if I decided to go with something other than the original mattress. We decided to go with the Pro Adapt Firm. We are paying an extra 2100. We received the new bed and 2 days in after waking up with pain literally all over we called to see about exchanging.

In today's retail market, returns should be as easy as having a return label in the package when it arrives and then you call to have it picked up. Unfortunately, the 3 pajama sets I ordered, though listed as petite, were not really. They were regular sized and huge on me, a petite person. It cost me almost $12 to send them back. If they fit but I didn't like them, I wouldn't have minded, but they were obviously regular.

I placed an order today around 4 p.m. 450 window blinds. It was over a $200 order. The order included a $15 shipping fee which I have no problem pain. Order was placed. Everything was good. I got a confirmation email that the order went through. 4 hours later I received a phone call from someone in Pennsylvania with a 610 area code and he said he was calling from Boscov's and that my order is a large quantity and they categorize it as bulk shipping and they have to add $75 shipping cost if I want to receive it. I told them this is dishonest and that I was recording the call. He said that was no problem and he has no choice but to cancel my order because I am not willing to pay the extra 75 which I deem as a pure scam! Stay away from this pure dishonesty!!!

I have no idea how good store service is. I do most if not all my shopping online, except for personal items like shoes and clothing which I have to see and fit. Ordered online which was a breeze, had my order filled and shipped the next day which was just great and expected. But what I am so appreciative of is the care of the packaging and correctness of my order, all arrived in 2 days which was really fast! And in perfect just brand new and they took special care in the packaging, I surely be back to reorder and shop other items. Very satisfied with my online purchases from this store.

They had Labor Day Doorbusters of KitchenAid Mixer with Cover on sales for $199,99. The sales rep said they only had a couple and they went right after the Palmer Park Mall store opened. I then went online and only the $379 KitchenAid mixer was listed. No option to order the sale model online is a big disappointment. How can you put a big sale in the newspaper and then only have a couple available. It's just not right and I will never trust a Doorbusters sale again.

I went to look for a adjustable bed for my 15 yr old son. I was with him my 21 yr old daughter. I sat on the bed that we were looking at when she came over, she asked "can I help you?" I said, "We were just looking." She told me that she had paying customers coming through so we needed to leave. I put the ages of my kids so you knew they weren't jumping or acting up. Never be back there at Boscov's Deptford NJ again!

I ordered Natural Soul Shoes... believe it or not they put them in another brand of shoes box and wrote on the box "Naturalizer, shoes size 6.5"... and shoes I got has scuff marks and on the side of sole shoes heavy scuff marks that peeled black color out and I can see clean color underneath. Like it was worn, cleaned and returned and also totally not accurate description, I also ordered gold toe slipper that normally sizes as M 9-10, L 11-12 but for this one that particularly made for Boscov's the choices to choose was just s, m, l. So guess what I ordered normal M and it arrived M 8-9. What the heck? So I called rep. asking for possibility to provide me with free exchange label as I needed a bigger size. He just ignorance, the tone was rude and just state "you need to pay return shipping. There is no exchange, you returned, we ship a new one out. That is how it work."

Had a lousy 250 credit limit with them. Always paid my bill on time. Always more than the minimum. Got on their site to order Father's Day gifts and found out I now have a 200 limit. For no reason. I canceled the card. If that's how they treat loyal paying customers I don't want their card. Also majority of stuff I got in the mail was wrong or damaged. The decrease broke the camels back.

I thought Boscov's was a local department store, and was amazed at the selections offered. I needed a crossbody handbag, and there are hundreds from which to choose! Shopping for just the right item took a lot of time, but the website operates smoothly and loads quickly. The order came, the price was very acceptable, and I like the bag. It was exactly what I expected. The ease of perusing handbags led me to look for other items, which I purchased, and was also pleased with.

I booked an all inclusive vacation with three other people to go to Mexico. Boscov's in Lancaster had my boarding pass listed as just my first initial and I go by my first initial and middle name which is on my passport. This is my third trip with Boscov's. When I arrived at Harrisburg Airport they detained me at Security because my boarding pass did not match my passport. A supervisor finally left me thru after 15 minutes but when I got to the gate they said I could not board. After begging they finally gave me a new boarding pass.

I have shopped at Boscov's for years, always find great bargains, exchanges or refunds are never a problem. Sales clerk are always helpful even going into the stock rooms to find a particular color or item you want. I never shopped online but in store. I have no complaints except for the optical dept. The only store I shop in. I recently purchased glasses there for the 2nd time. Two years ago I had a problem with the glasses. The manager was very nice. she thought a different style frame would be better which they were. Now I purchased 2 pairs. Using the 2 pairs for $99 deal. The clerk who originally waited on me first told me the tinted lenses were then $60 then said $80 but when I got the total amount I would owe they were $90.

My girl friend went to Boscov's to pick up a Christmas tree for me. It was a real hassle to get someone to wait on her. She was passed from clerk to clerk. She purchased the tree and brought it home. I unloaded it from her car, the box had been opened and retaped. We unpacked the box, it was very apparent the tree had been out of the box before. The tree stand was the incorrect stand for the model tree we purchase, too small for the 7 foot tree and was also broken. I sincerely believe the tree had been used as a floor model and then repacked in the box and sold to us as a new tree. She contacted the store where purchased and was told they would call us back tomorrow. The tree will be returned in the morning and I am finished with Boscov's. I will not set foot in their store ever again.

Don't order from Boscov's online. They don't keep their inventory updated, they cancel out of stock items without offering an alternative (like a different color), and over half of my 3 shipments for one order has sat for 6 business days at their PA store, label printed but not delivered to USPS. They did not charge for the out of stock items but have charged for the items sitting in their store that they haven't got around to shipping. It's almost 2018 Boscov's time to figure out the online shopping or to eliminate your online store.

I placed an order online with several items for holiday gifts, one item was a Cardigan Sweater clearly stating that the sweater was the name brand "United States Sweaters" Co. although gave a vague description of the sweater. It was hit or miss with the color but I didn't mind that. Long story short, the order arrived. The Sweater is not "United States Sweater" Co. brand name, it is called 99 Jane Street which I have never heard of. It looks like the same sweater but it's not the correct sweater I ordered.

My mom had ordered a bunch of new clothes for me, my favorite of which was a soft jacket, which ended up being too small, so she ordered another one. When I saw her about a week later she was surprised I hadn't gotten the new package yet. Now it's been 3 weeks and I STILL haven't gotten it.

I ordered 17 T shirts from Boscov's. So far, I have received 15 of them in 5 separate packages. I have had to stay home and wait for over a week now because I don't want the package leaning against the front door when I'm not home. I called them and they said there will be two more packages on two more days. For the few dollars that I saved, It was not worth the trouble.

Purchased an Owens (Catnapper) Recliner from Boscov's 9 months ago. Chair frame is intact but cushion and back leans to one side. I have rods, pins and cages in my spine so I need a straight, supportive chair which is why I purchased this chair. Due to the cushion leaning to one side, places my back at an off-angle and causes a lot of discomfort and sometimes pain. Called Boscov's and they sent someone out from Tri County Furniture Services and that individual stated the chair was faulty manufactured without enough padding in the lower back and the right part of the cushion.

My significant other, whom I have lived with for the past 25 years, purchased a Brunswick leather recliner rocker from Boscov's for me for Christmas 2015. That was less than two years ago from today. It was sold to her as a leather chair and it was on sale for $499 reduced from $699. Only problem is it wasn't leather, it is vinyl and that this started peeling off. I called customer service and they said sorry it's only guaranteed one year by the store. My complaint is if it is supposed to be leather why is the vinyl peeling off like a cheap $99 chair. Selling vinyl for leather is a scam! Myself and the remainder of my family and anyone else I can convince do not plan to shop at Boscov's again, they are scammers!

I have one (1) so-called late payment from Boscov's/Comenity which I called and told them I had not received a bill. I have paid on time forever but this is lingering and lingering and bringing my credit score down. I have tried to get it corrected to no avail. I do not have the bill as it was so long ago and by the time you realize you had a late payment on your credit report, it is too late. I am unable to retrieve it, but I did call Boscov's and ask them to please remove it. It is still there after a long period of time. It is really bringing down my credit score. Boscov's credit card holders BEWARE.

I went to Boscov's today 9/20/17 1:15 this afternoon with my 89 year old mother. I went there for the dish set that were on sale. I wanted a set for 12, there was only a set of 4. A shipment of product was in because it was all over the dept. The young man there started to help me and I gave him plenty of time to look through the load that was there. While waiting we went to look at dresses. I found that the sizes carried in the misses dept. Didn't go over 12 although I did find 1 size 14. I asked the girl there if she could call another store and she did then said I had to pay for there first. Well that's just crazy. I can order from J.C. Penney and Kohl's and not have to pay ahead of time. I wanted 3 dresses to look at and try on. I asked for the store manager. At first he was sending his wife to talk to me Stephanie I believe, but then he Clarence the store manager came to talk to me.

We bought mattress 2011 and they told us it was 10 year warranty. Well our mattress have a lump in the middle of the mattress as per inspector. Well the mattress are stain and it's not cover which is not true they just offer a 20%discount to get new mattress that not right. I will not get them there again!

Bought this recliner after looking at it several times so it was not an impulse buy. My money is tight so I had to really think about it. I decided to purchase the chair and it was on sale, I was excited. So I get the chair, picked it up myself after waiting 7 days for it to arrive to the store. I was looking to take it home that day. Get it home and I left for my trip. 7-day return policy had expired by now. So I started to enjoy my new chair, well it has been falling apart since I started using it. Foam was bunching up in front, arms would not stay closed, massager stopped working and light stopped working. Called customer service, can't return but I have a year warranty...

I purchased a VERY expensive Beautyrest Black queen mattress and split box from them less than a year ago. Boscov's DELIVERED THE BEDDING AND SET IT UP in my existing sleigh bed frame. THEY did not set the bed up correctly and NEVER said anything to me about adding support to my frame!! And, the salesman mentioned nothing of this to me either during the purchase process. He gave me a receipt that listed all kinds of things to review - nothing was checked off and nothing reviewed, only their 30 day return/replace policy.

I ordered SIX WHITE elongated cushioned toilet seats. A pretty basic order. I received from two different store/shipping locations two boxes. One box had two white elongated cushioned toilet seats. The other box had four BEIGE elongated cushioned toilet seats. I emailed, I called, I explained to the customer service folks. I was informed I could order four more WHITE toilet seats and receive a 10% discount. Whoopee!!! I asked why they thought I should spend more money with a company that cannot fill a simple order of SIX identical objects. DO NOT ORDER FROM THEM UNLESS YOU DON'T REALLY CARE WHAT YOU GET!!

Order two watches for Christmas, received after Christmas. Return with tracking, checked on tracking and it was shipped. A month later, Boscov's customer services tells me that they never received it. Could not locate tracking number after a month and a half and now I'm on the hook for two watches that I don't have. Call USPS to ask them to help, and went to then sure local post office were I returned the items. Manager agreed to talk to Boscov's customer services and they refused to listen to him about the return of the package. Boscov's online support is terrible and they do not help. Also I was told that I would receive help with the order only to find that customer service agent lied... Do not buy anything from Boscov's...

We bought a Laura Ashley mattress and box spring from Boscov's in the Deptford Mall on September 5th 2016. Notice the mattress has been sagging in the middle and also sat on the edge of the bed one day to put on a pair of socks and heard a crack. When I flipped the box spring up to see what I had broke I found the wood had snapped in half right at a knot. Also where this knot was supported by my bed frame also we could see the box spring it bowed really bad. Call Boscov's customer service and they send a guy out to take pictures of the bed.

I just placed an order. I met my quota for free shipping and they just called saying they were going to charge me an extra $25.00 for shipping! I was told because they were on sale. So buyer beware!! Don't spend time shopping on here meeting the free shipping quota to have them cancel it the next day!!! I spoke to Maria ** the manager on duty. She stated since they were on sale I couldn't receive free shipping!

This is a formal complaint against a female associate in the athletic men's dept at the Colonie Center Boscov's store whom I believe is named Valerie. (She refused to give me her name but I think that Valerie is what appeared on her name tag.) I have been a frequent shopper and loyal customer at Boscov's in Colonie Center for over 10 years. Today, on Saturday November 5, 2016 at approximately 2:15 p. m I was shopping with my daughter for Christmas. While she was in the junior dept. dressing room trying something on I decided to purchase a dress that she was looking at as a surprise gift to give to her for the holiday. The sale went well and I then went upstairs to look for some pajamas for my husband.

I recently placed an online order for a variety of flameless candles (6 packages) which were on sale. The candles were all called "Luminara Flameless Candles" on the Boscov's website. When I received the candles, none of them were Luminara. They were all a brand called "Inflow" which I consider to be inferior and I would NOT have ordered them. So I had to spend my time returning them to the store, about 25 minutes away, a big waste of time. Shame on you Boscov's. You need to advertise the brand you are actually selling and NOT MISLEAD consumers.

My husband and I went to the Boscovs Optical Center in Dover, DE to get new eye exams and glasses. We were attracted there by the 2 pairs of glasses for $99.00. We had a good exam by Dr. C. ** but then the problems began. The optical manager Allison and Jana assisted us in getting our glasses ordered. First, neither the manager Allison or Jana were remotely interested in helping us choose the best glasses for us. The optical manager, Allison was only interested in talking fishing with Jana who was helping my husband and not once giving either one of us her undivided attention. They never informed us that they used the cheapest and lowest grade of glass (product) when making our glasses. My husband even paid $25.00 to have express shipment of his glasses in 2 days! Well my husband's glasses did come in and they called us a couple of days later.

I shopped at Boscovs for the first time this July and have had nothing but problems with them since, 2.5 weeks and no resolution yet. First they fished around in my bank account by placing a hold in the amount of $600 for items that had already been charged to my account but not shipped. I called to have them remove the illegitimate charge & it was a nightmare. It took 2 hours, 6 discourteous, unhelpful and ill-natured customer "service" reps, 3 disconnects (I was told by Felix their phones are rigged to hang up on ppl after 10 minutes, rather evasive, IMO) and a rude email telling me to contact my bank if I need further assistance understanding the holds procedure.

I had an appointment for an eye exam over 3 weeks ago. The doctor was nice and seemed knowledgeable. Since my prescription had changed and my old glasses had broken, I wanted to get new glasses. I picked out 3 or 4 frames that I liked. The woman who worked there was no help. When I got glasses at other places the staff was able to tell me which frames would be the best for my prescription.

Our king bed 2 electric bases were delivered on March 8th. I had everything ready for them to take out from the old bed. As I was talking with whom appeared to be the main delivery guy, he informed me has been doing this job for over 20 years and has put 1000 of these electric beds together as he was trying to PRY the plug out of the power pack to connect the 2 bed frames. I said to him that Jim at the store said you just sync the units together. He informed me that this is how he always assembled these but could not get it apart. He also spent 20 minutes figuring out how to put the headboard brackets together while telling me they must have changed the brackets. When he checked to see if the bed frames worked he could not get one of them to work with the remote and said the base was bad. They left the non-working bed at my house since everything else was loaded in the truck and told me to call customer service.

I ordered $800 in mini blinds & it stated "free shipping". They called back the next day and indicated there would be an additional $300 charge because of the size of the order. Bigger is better for most companies. They even stated in the order that there may be shipments from various locations but there would be only one shipping charge. Stay far away. They are a ripoff.

I have recently bought a couch at the end of January, to which it was delivered with pieces missing. I called customer service and even though the lady I spoke with was super nice, waiting on the 2 new couch cushions took over a month. I recently got a phone call on 3/10 that my replacements were in the store for pick-up and when the box was opened I expressed my concern that I was still missing a piece and when I got home I was sure enough still missing one cushion. I have gotten to the point that I am so fed up with this whole process and the fact that I have a couch that I paid over a grand for that looks like complete crap! I most certainly will never be buying a piece of furniture from Boscov's ever again due to this terrible experience.

I joyfully placed an order for Boscov's after Christmas sale which states free shipping on orders over 25 dollars. They also had a promo of 20 percent off of over 75 dollar purchase. I purchased CLOTHING only--no coats, no jackets, no shoes---just lightweight yoga pants, underpants, and lightweight champion pants for my son. The following day I receive an email from Britnee in customer service, stating that I will need to pay an additional FIFTY DOLLARS to ship my order or my order will be cancelled in 24 hours' time.

Paid for clothes with my debit card. Ended up not needed them. Well when I get to customer service there was no return policy listed on the wall or my slip that said it takes 5-7 days to go back on my PNC card. Manager was no help at all. In fact gave a story on how it happened to him like I cared. I will never shop there again and will put the word out to my daughter's school, who bought home a fundraiser for discount day, to never ever shop there.

Incident 1: A few weeks ago, I ordered 2 sets of Patio Furniture. Order placed on phone. I was told that in 3-4 days, I would receive a call from warehouse to schedule delivery. I did not hear from them for 2-3 weeks!!! Finally, I cancelled the order as I placed order elsewhere. After I cancelled the order, I receive multiple calls from Boscov's asking for confirming delivery. Ridiculous! I informed them that I had requested for cancellation. Even after that, I received call twice asking for confirmation for delivery. Finally it got cancelled and I got my money back. What a waste of time!!!

I recently ordered all new curtains and valances for my kitchen. My order wasn't enough for free shipping so I ordered curtains - my mom wanted to make up the difference. I mistakenly ordered one less valance than I needed, so order another would cost the same in shipping as the valance itself. I emailed customer service and explained and just asked if there was any way they could waive the shipping. In less than 12 hours I had a response that they would!! Called up - they had all the info for free shipping and what I needed. Fabulous customer service!!!

need to STOP IT NOW! Thank you.

Ordered this Catnapper recliner chair Dec. 2014. Delivered at end of month. This is a lift Chair with two motors. After three weeks remote stopped working, repairman came out, and ordered replacement part. Three more weeks of waiting new part incompatible. Boscov's customer service said select another chair. No refund if the price was different. Perhaps they could find a pillow. On second call spoke with **. Because I could not drive to Frederick, MD selected chair via internet. ** said she would send paperwork on chair. Still waiting. Now I have a 1100.00 chair I don't like.

Original colonial design brass electric window candle - At Christmas I purchased 3 window candles at 39.99 a piece. By March none of them were working. I feel they sold an inferior product at a premium price. According to the box they were distributed by Boscovs LLC. I really feel that I was taken advantage of. They were from International Marketing Corp. Sewell, N.J. I feel I should be reimbursed and you should stop marketing them.

Up until now, Boscov's has been my "go to" store for so many things. They have a large selection of petite ladies clothing, as well as housewares, linens and so many other things. However, their salespeople are beyond RUDE! Today I wished to purchase 3 pairs of pants. The Lancaster store did not have my size for either of the pants, so I approached a sales associate who was in the petite department texting on her cell phone. I politely asked her if it is possible to check if another Boscov's store has the pants in my size. She was clearly annoyed.

I've shopped Boscovs throughout the Philadelphia metro area, and each experience has been wonderful. Their selection is excellent, especially for older women, My mother's age (70s and 80s). Their prices are hard to beat anywhere. I don't know what I would do without Boscovs to help my budget at Christmas time. The stores are also large and well-appointed. Their men's section is one of the best I've ever experienced. A truly wonderful store. I wish one was closer to where I live.

I do all my shopping online & Boscovs.com is one of my favorite stores. I have always had good luck with the products even though they are unseen to me. If I have a question, I call a rep. and they are more than willing to help me out with color, size, etc. I thank them so much for what I believe is going beyond their job description to help me make a decision on a purchase. The shipping is usually free and always very fast. I once ordered a skirt & it was too big. I called customer service, they had another skirt shipped to me the same day at no charge to me.

I try to order the sheets. Every time it wont take my order......Please help me, thanks.

First of all, you need to let the consumer know to have double the amount for a purchases online because you put a hold on accounts and ship out what you have in stock and try to re-bill as the items arrive, even though you still have a hold on the money in people's accounts. Secondly, invest some of the billions of dollars in a decent customer service center. I cannot believe that these agents have a job being that they are totally unprofessional and extremely rude when asked a question. I mean, it is in your job description to answer questions, right? I will never order anything again from here ever again in life. The gifts I receive from Boscovs will be returned promptly.

I have tried to get a credit card from them 9 times and still can't. I spend a lot of money there and don't understand why I can't get one. I have 22 other credit cards and make all payments on time on all my monthly bills... Just my credit score is almost 700. Very frustrating... No longer shopping there.

Wanted a cheeseburger club. Mind you they sell clubs and main meal is a burger however you want it. So I ask for a club with a burger and funny they can't do it. Absolutely refusing. Even offered to pay an up charge. These people are something else. Is it me or are people in PA that deal with customers just freaking rude and ignorant and dumb? A burger instead of turkey him hard to grasp I know. What happened to customer service with a smile? Not in this state apparently. Then they wonder why they go home with no tips. How's that $5 dollar an hour check doing for you? Whatever. I'll never eat there again. Learn customer service skills and how to keep a business up and running good and successful. Peace out. Lost 5 customers over a hamburger patty on three pieces of bread.

Purchased Leather Furniture with extra 5yr coverage on 12/13/2012. Paid $1647.00 for Love seat and Sofa, both recliners. In September leather on left side of Sofa where you rest your head started to peel off. I called In October, customer Service said I needed to have repair guy come to look at the sofa. That cost me $60 bucks. He came and it's irreparable as per Tech. So I called Customer service AGAIN and they told me that someone will be getting back to me. Two weeks later I called again and asked to speak to Supervisor so I was connect to corporate and spoke to "Robert" that makes the decisions and he told me I'm out of my warranty, THAT'S IT. So even though I purchased extra protection I can't use it because it's FACTORY DEFECT. He said one yr. factory warranty had expired and cannot do anything for me.

I ordered two tops from Boscov's. Now I have contacted them before - about a year and a half ago - to complain about their terrible website... When they have a top, for instance, they will show others colors, but there is no way to know if you are ordering the right color or style because the description does not synch with the placement of the item. Most often, if there is more than one color or style, their website does not even SHOW the item at all (The fun is in the GUESSING?). This is just laziness for a company to only show one color or one style and then expect customers to somehow KNOW which one they are ordering. Compared with most other retail sites, this site would get a two on a scale of ten. No sense in doing business like this.

Ok, my husband purchased my wedding set there and back in Feb 2014. It needed to have the diamonds replaced so they sent it to their repair shop because of the warranty. After Boscovs having my ring for about 6 wks, I went to pick up my ring, realizing the lady handed me the wrong ring. My heart just dropped because I knew my ring was gone but they told me to give them a few days to see if it was found. After several phone calls I finally received a phone call back on a Friday, one wk later that what I thought was true, my ring was gone forever.

I went to four checkout place, no one was there. When I did find one, the person did not believe my card was mine. I was on lunch and had little time to shop. I did not need the time wasted. The same thing happened at Sears when I was getting school clothes for my two kids. I no longer shop there anymore, that has been years.

My brother purchased me a glider rocker from Boscov's for the holidays. He spent close to $300 on this purchase. It was delivered and assembled in my home, by a young man. The person assembling it, told me that he was short two washers, but told me not to worry about it, because they were not necessary. Soon after it was assembled, while rocking the glider, it began to not rock smoothly banging against one side, and lean to one side. I phoned Boscov's several times, but did not receive a call back. Eventually, I ended up purchasing washers of my own, to try and fix the problem.

About four months ago, we went to Boscov’s and purchased a recliner chair. Recently we noticed a discolor or wear marks on the back of the chair. We checked with customer service and they sent out a man to look at the chair. He got the chair numbers, took a picture, and left. About a week later we received a phone call stating that it was customer wear. If you look at the picture, there are no wear signs on the high wear area, seat and armrest. Customer relations also said it was manufacturer’s fabric problem. We bought the chair from Boscov’s, not the manufacturer. I guess Boscov’s sells the chair but does not stand behind it.

I took my family to Boscovs this past Saturday afternoon to look for school pants for my daughter. We purchased sweatpants & 2 pair of school pants on sale that fit so we thought we would take a look around the store. Most of the departments were without sales people & some of the ones that were there were standing around in groups talking about anything but work related issues. It seemed like no one wanted to do their job that day. We asked several people questions about products Boscovs had on display but we were told, "This is not my department, the one that works in this department should be right back." So we looked around for another 20 minuets & no one returned.

Started to get harsh calls (3-4 daily) about past due payments from Capital One about past missed payments. My wife has a Boscov card many years and always pays in full on arrival. I opened a card OCT. 2013 to get a discount, what a mistake. First talked to Capital One, they had my address turned around. I never have received a statement (three months) or Boscov Card but they still charge late fees. I am 60 years old and this was a first. Over the phone with Boscov's card employee I was told that was my problem. So I bit the bullet and paid. Told employee due to being upset by this, I was done with this store and was going to write this. Her reply was something like this "will not hurt us". This is being kind. Got it off my chest for now. Boscov was where my wife and I bought most of our clothes; but no more .Good-bye Boscov.

I exchanged a rocking/recliner at Boscov's in Jan '13 due to a defect it had. We paid a little extra money for a second chair...better company and quality so they said. About a month ago we, my and I, started to notice a noise and when we extended the chair back it would not stop and my wife with her 16 month old nephew almost fell back on to the floor. We called Boscov’s service dept and they said that our warranty was the same as the old cheaper chair and it’s about to expire on Oct 2nd??? Wait, we paid more money and to us this would be a new purchase with a new warranty...so we thought. That was not fair at all. The repairman came out to the house, made adjustments, but now on Oct 3rd we’re still hearing noises. He said, “You’re gonna have to live with it"???

My husband bought a bracelet for my birthday at Boscov's in Vineland, NJ. I put it on my arm for 3 minutes and a stone fell out. When I went to return it, with the receipt in hand, they would not give me a cash refund. (I really wanted a pair of UGG boots but Boscov's doesn't have them). It had been over 2 weeks since the purchase. They said I could get a store credit or it could be refunded on the Visa it was purchased from. So my husband had to come to the store to have the refund put on his credit card. He wasn't real happy since the bill already came and was paid in full. (The Visa refunds take 2-4 weeks to show up and we pay off our credit cards as they come in). Nowhere does it state that you cannot get cash refund on the receipt. I have never had problems like this at Boscov's before. I don't think I'll be shopping at Boscov's this Christmas.

I was looking for pet beds when I saw a sign that said 3-piece set $14.99. I only saw one piece to the set so I asked the woman across the aisle if she could help me. She came over but was unable to answer since that wasn't her department, but told me where I could go to get help. I walked to the desk where all the girls were standing and one of them walked over to the beds and signed with me. She was unable to assist because she simply didn't know the answer, so she went and got another girl from the candy section, who came over and told me someone moved the items and the sign. I asked her where the price was either by sign or price tag and she did not know. She called the assistant manager who came over with a real attitude (a large woman with short blonde hair).

I love Boscov's. For the most part, I have had great experiences there. The only thing that really irks me is that they don’t listen to their customers’ complaints. I have complained more than once about the poor thin toilet paper in the bathroom in the Selinsgrove Boscov’s. During the last visit another lady next to me was complaining in the bathroom stall trying to get the toilet paper to separate from the roll - it’s so thin you can’t get it to lift off half the time. And, to make it worse, they have two toilet seat covers to put down so you don’t share every rash and disease from the past person who sat there before you. Why are you skimping so badly on toilet paper? What gives?

The seam on the left foot, the left side has split; therefore I am unable to wear it in public. I spent $50.00 for the Sketcher's shoes I bought at Boscov's 3 months ago. I will furnish a picture or return it to the store for refund.

I purchased a Sealy firm pillow top mattress in November 2006. I started having a lot of issues with it in 2010. I called Boscov's customer service, technician came and measured, took pictures, etc. Customer service states mattress falls within correct parameters of their specs with regard to the warranty. This back and forth measuring with Premier has been nothing short of a total joke. This company is contracted by Boscovs and of course they work for them, forgets about any goodwill gestures or even working with the consumer!

I also have an issue with Boscovs' customer service. In November, 2011, I placed an order through Boscovs' site for 9 identical items. I received an email response, confirming the order, with the explanation that there would be separate shipments at no additional shipping cost to me. So far, so good. My purchase arrived in separate packages from 4 different stores. Of the 9 identical items ordered, 2 still had the security tags attached, and 2 were the wrong brand. So for you math fans out there, Boscovs managed to screw up 44% of my order, signaling that their quality control is seriously lacking. They did remove the security tags, and mailed those items back to me.

I purchased a mattress back in June 18, 2011. It started sagging in the middle. I called Boscovs. They sent an inspector. He came, took the bed apart, took pictures, and confirmed there is an issue with the mattress. The mattress was under warranty. Now Boscovs said they would not replace and said my support under the springs wasn't enough. I have 3 extra support slates. I even went out and purchased 3 more. I had this bed for over 25 years and never had a problem with a mattress. I owned a Stearns and Fosters prior for 20 years. I only replaced it because of the age of the Stearns and Foster mattress. I have a friend who had a mattress she purchased from Sam's for 2 years and had hers replaced with no questions asked. It was under "warranty" that's why.

I purchased a Panasonic PT-43LCX64 in 2005. I replaced the lamp in 2007 and we need it again in 2011. I paid $2100 for the TV and $300 for the lamp and it needs to be replaced again! I just wondering if there are others out there having the same problem.

On February 2011, I purchased an engagement ring. The ring looked nice and the price seemed ok. It was $2,299 retail but after the sale price and taxes it came out to $962.99. I looked at the ring again before I bought it & noticed that the mount looked a little twisted. The sales girl looked at it and said she didn't see anything wrong, that it was the style of the ring. I figured it was just my eyes. So I purchased the ring.

I bought a ring last May 8 which means I haven't even had a the ring for a 1 year yet. I had it 3 weeks and one of the stones fell out of it. I took it back to the store and they sent it out for repairs since I took the insurance out on it. I ask the sales girl at that time if this was going to be an issue because I was still in my 30 days where I could return and get my money back. She told me no that it was probably a shipping damage that they would take care of getting it repaired and I would not have any other problems with the ring. So, I had this ring which was over $300.00, now almost a year and only wore it about a two-week total period because I was concerned of losing the stone if I wore it everyday. So, I put the ring on and by the end of the day I lost a stone. I took it back to Boscov's and told them my story. They were down right rude and nasty.

We got about six months of complaint out of this poorly constructed Sealy mattress. We first contacted Sealy. They don’t want to speak with consumers and tells you to go to where you purchased the mattress—that was at Boscov's. They in turn sent out an independent representative. Sadly, Boscov's was financially saved by PA and continues selling junk. Is it possible that these are recycled mattresses? We’ve had poor night's sleep and absolutely no support from the manufacturer or the retailer. We will buy another brand but never from Boscov's.

My husband had purchased a bracelet as a Christmas gift for me. I had something similar so I wanted to return it. I finally found the receipt. It still has the tags on it and was never worn. I noticed on the receipt that it said 30 day returns. I would have accepted store credit because the bracelet was $125.00. The person at the jewelry counter didn't even look at the jewelry. She just said, "Sorry, too late," and walked away.

I purchased a $1,000 sofa from Boscov's the end of July. The sales person also suggested special treatment for the fabric so it would repel stains, liquids and wear better. By October, the nap in the fabric was worn and looked worse than the 10-year-old sofa I gave away. Boscov's sent a representative to my home. He told me there was nothing wrong with it. The arm, seat and back of the solid dark brown reclining sofa is lighter in color because of the nap wearing off. I tried using vacuum on it. This did nothing. I have no children at home that sit on this so it is not wear and tear from harsh treatment.

I went to Boscov's North and had the cashier from ****! First there was a Spanish speaking customer in front of me. This cashier was yelling and screaming at her because she did not understand something about an item she was returning.

I went to Boscov's North and had the cashier from **! First there was a Spanish speaking customer in front of me. This cashier was yelling and screaming at her because she did not understand something she was returning.

I should have really checked out the company's reputation and problems before buying. But I purchased some items at a pretty good price. I waited over a week to get them. Then one big box came, but not all the items were there. So I waited a few more days, still didn't come. I called them and they were confused why it didn't come. I finally convinced them to put a tracer to FedEx to find the other items. They called back two days later and said FedEx said they dropped it off at the lobby. no signature. It's an open lobby, no attendant. I still don't have all my items. They refused to do anything, instead told me to talk to FedEx. FedEx isn't going to do anything. So what is next. :'m shopping with them in this economy, they should be more responsible. Why should I pay for something I didn't get!? It's ridiculous. Don't shop there.

I bought a TV. It was out of their stock and was to come from another store about 3 hours away. I'm still waiting two weeks later and they haven't even called. This is not acceptable.

I have an in-store credit card that is good for 18 months but I cannot use it because the in-store bar code has worn off. My card is worth $43.98. The card states the redemption period for this card expires 10 years after the last transaction. This card did not last in my wallet for 12 months, let alone 10 years. I would like to know how many other people have lost out on using their in-store credit.

I purchased four pairs of men’s Architect regular fit jeans. The 1st pair I tried on at home fit perfectly; I had the jeans hemmed. Guess what? The other three did not fit (waist). The size tag on the inside waistband on all four jeans read 34x30. Assumption, three of the jeans had wrong tags attached. I spoke with the manager and told him what had happened. His response was I should have tried on all four jeans. I commented that I believe that is what quality control is all about. None the less, no exchange, no refund and just sorry about that. I'm out $60.00 for the jeans and $40.00 for alterations.

I purchased a 2-piece sectional couch 8 months ago. It is made by Stratford company. I owned the couch about a week and the cushions started sagging bad. I called and a technician decided the couch was beyond repair. They replaced one sofa. Another week later, the couch started doing the same thing, and they had a tech come out and he said they will get back to me. At that point, a customer service rep called me and said they could fix it. I called 3 times to find out when the parts would be in to fix it, and to ensure they ordered all the cushions. After 5 months, they called and said the parts came in and they would fix the couch.

I responded to a Boscov's add on Monday, August 18, 2008, page A22, wich contained 2 clip out coupons for discounts on many items. It had a space which also listed the product exclusions, much as it has for the many years the store has been open at this location. What it did not have, nor did not state, was that these very same coupon sale prices were excluded at the Eatontown store.

I bought a berkline recliner from boscovs less then a year ago. They sent a serviceman out to look at the chair. The material was starting to wear on the chair. The pile was seperating wood was feeling through on the arms of the chair. The serviceman even said the chairwas in bad shape. And said the chair was not abused. Boscovs was to call me back in 7 to 10 days which they never did. I called them back their responce was its normal. I paid 650.00 for this chair. to me thats alot of money to spend on a chair that only lasted a year.

I do have to chime in on the extended service, service plan debate. I have worked for Boscov's department store for many years now and I have to say that we do not follow any of the horror stories that I have read here. We offer a service plan on all of our merchandise just like anyone else in the retail industry.

I bought a Spring Air Sienna Bouquet Mattress King size pillow top at Boscov's on 5/13/06. A year later the mattress is sinking and is very soft on one size. I called Boscovs to have a rep. come out from Spring air to see what could be done. Two weeks later and they tell me there is nothing they can do. I called Spring Air who then told me there is nothing they can do to call Boscovs.

Purchased a 57 inch Toshba HD TV from Boscovs in March 2004 with 4 year extended coverage. In July 2006, there was no picture-TV would not turn on. Called service Tech. They arrived in early Sept 2006 and removed the inside of my TV and told me they would take it to shop for repair. When calling they told me the part was on backorder till Oct 24,called again and they told me Oct 31, called again and they told me Nov 24, 2006. Called Helen at Boscovs on 10/4 Still no TV/called again to Troy custmmer services 11/7, Jeff (manager of major appliances)never called us back.

I purchased a patio set in 2003 from Boscovs for about $500.00. On Aug 12, 2006 the glass top table exploded in my face as I was sitting at the table. Luckily I was not injured. I contacted Boscov's Risk Management department and was told Because of the 3 yr. lapse from the purchase this would not qualify for a refund or replacement from Boscov's..

I purchased a Lucidity Light Diffusing Concealer SPF8. I cannot get the cream to come out of the dispenser, no matter what I do. It is extremely inconvenient for me to return it to Boscovs because I am a senior citizen and we are taken there maybe once a month. Please advise.

I recently shopped in the store in Johnstown, PA at which time I was extremely embarrassed. I have had a credit card with Boscov's for many years, steadily increasing my line of credit. When I tried to make a purchase several weeks ago, my credit card was denied, how embarrassing! I called the credit department and found out that my line of credit had been slashed to $800 without any type of notice sent to me or a letter telling me this was happening.