Boscov's Reviews

I ordered 7 fragile items online. It took WEEKS for the items to get to me. When they did, the outside shipping box was damaged. I noticed that the company cut down the sides of the box, which weakens the integrity. 2 of the items were damaged. I called in to the 800#. My first hold, approximately 5 min, was met with a customer service agent, who asked me all about me, the order, the problem, etc. Only to transfer me, which took 20 min for them to answer. When they did answer, I had to go through EVERYTHING again, as nothing transfers from the first agent.

Ordered two tops, tried them on immediately, didn’t fit. Packing slip list an address to return to. No return label. Nothing provided to facilitate a return. Sent an email. No response. Called, 15 minutes later still no answer. Spent a lot of time over three days trying to contact this company. No way to contact them on the weekends. Took my package to UPS. To mail it back, $15.00. That’s about 35% of what I paid for the items. One of the worst experiences I’ve had with a company in a long, long time. Never again. I will do everything I can to tell anyone I know about this company and advising them to never buy from this company.

Worst customer service I have ever encountered. Discovered that when you call customer service about credit card payments, you are actually talking to Comenity Bank, the credit card company. Is there a rating less than 1 star? Can I give a negative rating? I WILL NEVER GIVE BOSCOV'S ANOTHER DIME OF MY MONEY.

Here is my story: In Sept 2020 I stopped by at Boscov's Optical in Media PA to purchase reading glasses. I admit, I was enticed by their advertisements of buy two pairs for $99.99. It was a big mistake… There is no such thing of 2 pairs for $99.99. It is a total scam. I figured that I would give it a try, I ordered two reading pairs and two sunglass pairs. I paid for expedited shipping so I can get them early. Again a big mistake. One of the pairs took over 5 weeks to get in. I was not refunded the money as COVID was the blame. So in October 2020 one pair came in and it had the wrong frame. They sent it back and few more weeks pass by and I am getting the pair just to realize the glasses I received weren't mine.

I purchased a very beautiful wall clock, for a much lower price than I see in other department stores, or hardware stores. When I unboxed the clock, I understood the low price; the clock is damaged, but working perfectly, the damage is difficult to see. Do I return this for a replacement? Not worth the time or cost. The clock matches my home's decor perfectly; so, why exchange it?

Boscov's typically has a good selection of footwear for men & women. Love that I am able to easily return any that do not fit or I do not care for directly without hassle to the store!

I purchased items online from Boscov’s. I wanted to exchange a pair of shoes because of size. I called Boscov’s to get a prepaid return label which their policy said return shipping would be waived if you called them. When I called I was told to return shoes to a Boscov’s store or return at my expense & reorder proper size. That would mean I would have to reorder & pay the shipping fee unless I ordered more items totaling $59 to get free shipping. What a racket!! I love Boscov’s but will think twice before ordering online again!

I went shopping with a friend of mine last night. We were in the shoe department making our final purchases. The lady would not accept my friend's signed, credit card without an ID. I do believe this is because we are **. In my many years of shopping, this has never been a problem. She acted like we were common thieves. Will not be shopping at Boscov's again. The items my friend purchased, prior to this incident will be returned today!

Always have the shoes that I like. Always have the wallet that I need. Also in a convenient location from my home. Always have sales person available when checking out. Sales are terrific. Much lower than any other store around....

Many of us seniors LOVE OUR BOSCOV'S stores! Boscov's offers varied and quality merchandise at very affordable prices, far below that of other department stores. Everything we need for our personal clothing needs, housewares and home furnishings, decor items and culinary items can be found. Their sales and special purchases are unbeatable. Friendly and courteous service associates, with no hassle returns is a huge plus!

I placed an order for 6 pair of the same style socks. Confirmation order was received & my credit card was charged for 6 pair of socks. Bag received with one pair of socks. No notice included indicating partial shipment. Email notice for Boscov...ORDER completed. Four over 45 minute calls to customer service only to be disconnect after 45 minutes. Sent email citing shortage of 5 pairs of socks. With computer generated response that I would be contacted in 24 hrs which never happened. Second shipment with 3 pair of socks again no enclosed notice as to when the remaining 2 pairs would be received. Order Completed. Another email from Boscov ORDER COMPLETED. Unbelievable!!! I sent an email asking for a refund for the 2 pair of socks. Again computer generated response that I would be contacted in 24 hrs. Again it has not happened. This company should be investigated.

These ** should be kicked out of business right away. Bought two slippers with them. The size chart says M for US 8.5-9.5. When it comes it is only less than US7. Super small and unable to wear. Also it takes three weeks to arrive. First item to order in Thanksgiving but last item to receive.

Ordered work shoes online from Boscov's last Friday. Paid $9.95 to ship them as we didn't hit the minimum order for free shipping. Got an email with a tracking number. Tried tracking Sat, then Sun, then Mon. Said status pending. Called to find out what was going on. Was told that Fedex doesn't pick up until Monday. I asked what Fedex shipping method they used. Was told Standard. There is no Fedex Standard. I asked if it that meant 2 day; they didn't know. They told me to track it again on Tuesday. I did. It said delivery Friday. 8 DAYS after I placed the order. They didn't have his size in the local store. I would have been better off just driving an hour away to get them at another store. Not shopping online with Boscov's again ever.

I will admit that I had a good experience purchasing my son's homecoming suit in the Camp Hill store. The sales associate was helpful and patient. She asked if I wanted to save money by opening a Boscov's charge. I did with every intention of paying it off before interest accrued. I received a bill and set my auto billpay to pay it from my back. My bank sent it six days in advance of the due date. I pay all my bills this way and and I never have a problem.

Boscov's is a greedy company that cares nothing about anyone except for spending their money. The Christianna store in De has a bunch of ** kiss ** who will step and say what they because they know corporate will back them up as long as they meet their sales quota. BOB hung the phone up on me after I made the complain and then wished me well as if my concern wasn’t an issue. # the worse treatment ever in my boscov's days. Management IN DE is terrible. It looks as if all management is ex addicts, welfare recipients and trash!!

Boscovs has really missed the boat on customer service, you practically have to beg an employee to help you, it's like this every time I go in there. Online orders are worse. The wait is endless. Wish the managers would help their untrained staff. They are never around.

Their items are extensively included their very low prices. The only interference would include very terrible & improper items being included, that unfortunately causes minor interference with their customers.

My mother bought a mattress from them. They said free delivery and free removal of old mattress so we said great. All I was interested in was the removal of the old mattress that way I don't have to deal with it. It is now a week later and they showed up, dropped off the new one and said they can't take the old one. My mother put a sealed up bag over the old one as a courtesy. It's not a bad mattress. She was just being nice because she figured nobody wants to go moving someone's old mattress.

Avoid Boscov's for mattress purchases. They do not allow returns, only exchanges. There are retailers like Raymore and Flanigan or Mattress Firm that have similar (and better selection), offer the same experience with free delivery, free disposal, but also allow returns. Boscov's credit is inferior too. They offer 36-month financing, but base your payments on 5% of your outstanding balance, not your balanced paid equally over 36 months. Poor or no response from management compounds the bad experience.

Boscov's says no purchase required to obtain a stamp. GET 2 stamps per week, get that item advertised $2.99 as all items are under $5. However, you can't get the item no matter how many times you you visit the retailer as it is a hoax like bait and switch. I will NEVER shop in there again and will share this with as many people online and in-store as many people are angry as we makes unnecessary trips and waste gas only to be turned away each week.

My daughter shelled out $1200 for a mattress. They have a 1 time comfort exchange policy which she took advantage of - second mattress is just as uncomfortable - Told she is stuck with the mattress that she can't sleep on. The whole idea of sleep is to be comfortable. No one in my family will buy another item from Boscov's - EVER. Way to satisfy your customers Boscov's! More bad reviews to follow on every social media platform!!

The pair of Sketchers I purchased online were clearly worn! Dirt in the soles & pet hair on the insoles were 2 obvious clues. Because I needed the shoes for a trip in 3 days (and I have thick socks) I kept them, even though I overpaid. I will never order from Boscov's again!

Boscov's may earn points when they deliver a product that matches the expectations of prospective consumers but if anything goes wrong with a product purchased, a consumer needs to be prepared with as much knowledge of their consumer rights in order to deal with their customer service because they do not know the first thing about treating customer properly.

Bought a bed this past year, bed ended up sagging so I went through the whole warranty process. The bed was deemed no good so they said they would honor the warranty and that I just needed to visit the store to pick new bed and pay the difference if I decided to go with something other than the original mattress. We decided to go with the Pro Adapt Firm. We are paying an extra 2100. We received the new bed and 2 days in after waking up with pain literally all over we called to see about exchanging.

In today's retail market, returns should be as easy as having a return label in the package when it arrives and then you call to have it picked up. Unfortunately, the 3 pajama sets I ordered, though listed as petite, were not really. They were regular sized and huge on me, a petite person. It cost me almost $12 to send them back. If they fit but I didn't like them, I wouldn't have minded, but they were obviously regular.

I placed an order today around 4 p.m. 450 window blinds. It was over a $200 order. The order included a $15 shipping fee which I have no problem pain. Order was placed. Everything was good. I got a confirmation email that the order went through. 4 hours later I received a phone call from someone in Pennsylvania with a 610 area code and he said he was calling from Boscov's and that my order is a large quantity and they categorize it as bulk shipping and they have to add $75 shipping cost if I want to receive it. I told them this is dishonest and that I was recording the call. He said that was no problem and he has no choice but to cancel my order because I am not willing to pay the extra 75 which I deem as a pure scam! Stay away from this pure dishonesty!!!

I have no idea how good store service is. I do most if not all my shopping online, except for personal items like shoes and clothing which I have to see and fit. Ordered online which was a breeze, had my order filled and shipped the next day which was just great and expected. But what I am so appreciative of is the care of the packaging and correctness of my order, all arrived in 2 days which was really fast! And in perfect just brand new and they took special care in the packaging, I surely be back to reorder and shop other items. Very satisfied with my online purchases from this store.

They had Labor Day Doorbusters of KitchenAid Mixer with Cover on sales for $199,99. The sales rep said they only had a couple and they went right after the Palmer Park Mall store opened. I then went online and only the $379 KitchenAid mixer was listed. No option to order the sale model online is a big disappointment. How can you put a big sale in the newspaper and then only have a couple available. It's just not right and I will never trust a Doorbusters sale again.

I went to look for a adjustable bed for my 15 yr old son. I was with him my 21 yr old daughter. I sat on the bed that we were looking at when she came over, she asked "can I help you?" I said, "We were just looking." She told me that she had paying customers coming through so we needed to leave. I put the ages of my kids so you knew they weren't jumping or acting up. Never be back there at Boscov's Deptford NJ again!

I ordered Natural Soul Shoes... believe it or not they put them in another brand of shoes box and wrote on the box "Naturalizer, shoes size 6.5"... and shoes I got has scuff marks and on the side of sole shoes heavy scuff marks that peeled black color out and I can see clean color underneath. Like it was worn, cleaned and returned and also totally not accurate description, I also ordered gold toe slipper that normally sizes as M 9-10, L 11-12 but for this one that particularly made for Boscov's the choices to choose was just s, m, l. So guess what I ordered normal M and it arrived M 8-9. What the heck? So I called rep. asking for possibility to provide me with free exchange label as I needed a bigger size. He just ignorance, the tone was rude and just state "you need to pay return shipping. There is no exchange, you returned, we ship a new one out. That is how it work."