Blue Nile Reviews

We purchased our wedding rings from Blue Nile in 2013. It was a great experience. In 2024, we did a diamond upgrade which not only was another great experience, but the staff was incredibly helpful, communicative and knowledgeable during the entire process. We did end up updating the original floating diamond band to the newer version and went with platinum. I could not be happier with my ring and my Blue Nile experience. I would highly recomend a Blue Nile engagement ring. For reference, we upgraded to a Marquise diamond 3.26ct colour D clarity VS1 with the new version the the Floating Diamond Band in platinum.

We received a poor quality ring where a stone fell out in less than 8 months of occasional use. We spent almost $4k. We were reassured that Blue Nile stands by quality and will rectify the issue when received. We paid and insured the ring, sending it in for evaluation/repair. Even though blue Nile agreed it was just normal use, they insisted we must pay for the repair bc they recommend we should have been having someone look at the ring every six months to check it (news to us?) they recommend using blue Nile to repair due to their high quality repair process. We pay for the repair. Blue Nile replaces the stone but also adds extra metal around it that sticks out/snags on material. It doesn’t match the rest of the ring. We send pictures and blue Nile agrees to repair the issue. We received the ring back in the exact same condition/metal sticking out. There was no repair done. Customer service says they’ve done all they can.

The process was super easy. Placed the order, paid and the diamond earrings showed up two days later. Great quality and super competitive pricing. Even received the certificates in the box as well as an appraisal. My Wife absolutely loved them!

They guided us with skill and openness through the vast world of diamonds until I found the perfect stone, which was incredibly sparkling and stunning. I had the most amazing experience choosing a ring and diamond! It was very daunting to see how many various factors went into diamond grading. All of my needs for diamond searching were met by the staff. Her depth of understanding regarding the science pertaining to diamonds and jewels was astonishing!

Purchased a birthday gift on Blue Nile online. I asked Bluenile for a pick up location. They advised an address close to me in Las Vegas. The address was wrong. The package could not be delivered. I spoke to Bluenile and they simply suggested cancelling the order. This gift was intended for a special occasion. No matter whom I spoke with at Blue Nile and UPS.. The only party to change the ship to address was the vendor and only then did I realize that Blue Nile was not the supplier. They are middlemen and as a result had no capability nor desire to assist in simply redirecting the shipment. As a result I did not get the package, could not give a gift as intended and in the end a real disappointment. Don’t trust Bluenile to assist when needed most.

We realized that we couldn't afford what we wanted after shopping at some of the chain jewelry retailers. However, Blue Nile had lots of rings that were on sale at deep discounts. We purchased our rings for about 35% of list price, which enabled us to focus on higher quality. We are completely satisfied with our rings from Blue Nile!

Blue Nile customer service I think has the best customer service of any company I’ve ever worked with. They are so fair with their prices. They have 24/7 availability, and they do what’s right by the customer to help them as much as they can. I upgraded my original engagement ring through their upgrade program. Ann A. Helped me every step of the way and emailed me a beautiful diamond that was a larger carat and better quality for the price than what I chose initially for the upgrade. It was perfect. On top of that since my original engagement ring was soldered to my band I really wanted my band back to wear with my new ring since it was the band I was married with.

A very good variety of bands and rings since the website search, complemented by kind and gentle personnel when we have arrived and Liz providing us a great experience through the whole purchase! Truly recommended!

Nice pendant, arrived in relatively short time. However, the import process became really cumbersome after the hub in Dublin closed: customs require paperwork and make questions that a common customer is not usually prepared to answer. Blue Nile offers all the needed documentation in advance for diamonds import, but nonetheless, it is a complicated process and the shipper (UPS) is not helpful at all.

Had an absolutely goat, wretch, and horrible experience with this company. Purchase a $2000 ring that UPS delivered to the wrong address. Blue Nile did not care. Told me it was delivered and that’s all they care about. Do not go anywhere near this company.

They mention a price match, I found a diamond from James Allen with the EXACT same characteristics. They refused to match thus I canceled my order. I will take my $9,500 order elsewhere. Please beware that they do not honor their word.

This was the best price we found on this ring by far. I called multiple companies to see if I could get this in the size more quickly. Great quality, great price. My husband loves this. My only wish is that I wish Blue Nile would be a little bit more explicit about which items they do overnight shipping for. We waited to purchase longer than we should’ve because we thought we would get free overnight shipping. It turned out we could not get it, so we had to wait to get it until after our marriage and purchased a temporary band for my husband elsewhere.

Ordered a diamond pendant necklace. Chain arrived knotted. I spoke with customer service and their suggestion was to take it to a jeweler to replace the chain!!!! I asked if BN could do that and I was told no that the pendant I ordered comes with the chain as a part of the “structure” and BN is unable to switch the chain. I do understand the type pendant I ordered has a secured chain. Unfortunately that type pendant only has that same chain on BN website. The diamond is beautiful but I’m terribly disappointed in the chain and in customer service

This is the second time I have worked with Blue Nile. Every aspect of my experience has been very positive. Everyone has been completely professional and the service has been excellent. I purchased an anniversary ring and needed to change the setting. The return service and resetting were done in a timely fashion and I was even given credit back when the new setting I chose went on sale during this process. I have recommended Blu Nile to several people and in the future will work with them again for my jewelry needs.

From the first step of choosing the setting and diamonds, to the quick turnaround of delivery, would absolutely recommend Blue Nile for your next diamond purchase. And to top it off, my wife absolutely loves the diamond earrings!

I recently purchased a solitaire necklace for my wife on our 10 year wedding anniversary. Pricing was fair, necklace is beautiful and my wife is very happy! A week later, the diamond went on sale, Blue Nile refunded me the difference immediately, making the deal even better than before. Thank you Blue Nile customer service, couldn’t have been any better.

As title states. I went back 6 months later and of course there is 30 day return policy. Basically told that sucks. Now because it is lab grown. I cannot even sell for half the value. Buyer beware. Lab grown diamonds look amazing but are not desirable in the secondary market. Some companies won't consider purchasing unless they are a certain weight. Mind you I paid $5k for the setting alone, with two mined baguette diamonds totaling.48 carats. Super disappointed with how the "oh well" good luck was handled from initial conversation with another person. Mind you original salesperson showed sympathy and was kind when I went back.

I saw an imperfection in the ring we were originally sent. It was nothing major. However Blue Nile had very good customer service and replaced it free of charge. Great ring at a fantastic price. I would do business with Blue Nile again.

Blue Nile has been excellent in the whole process start to finish. Very well laid out website giving all the necessary information I needed before making my decision. It all felt safe and secure with no hesitation to purchase from Blue Nile. The product I purchased came very well-packed and exactly what I ordered. Images on the website truly show what you are purchasing so there is no risk of getting something different than the image. Excellent experience. I would highly recommend Blue Nile.

I love my new band, it matches with my 2006 Blue Nile engagement ring perfectly. It’s very comfortable, lightweight and sparkles so beautifully. It shipped and arrived quickly as well. Initially with this purchase, I was disappointed with Blue Nile because the first eternity band I ordered was cancelled after my order was accepted and credit card was charged but I’m happy with the end result.

Updated on 08/05/2024: Blue Nile reached out for my order number to look into the incident further. Never heard back from them again. I took my ring to another jeweler and they were able to resize it in 5 days. Stay away from this company.

I have purchased 4 rings from Blue Nile. 1 engagement ring, and three wedding bands. Two for my wife, and we got mine from there as well. We were very happy with the rings, the quality and the price. The part where things went south is when it comes time to get them cleaned and checked out. We overnight her ring to Blue Nile with insurance for them to clean and inspect it to make sure it is still in a good setting and nothing is coming loose. This is a free service, and it very well should be. They say that it takes 4-6 weeks to complete this and then send it back to you, which is a lie. We have send her ring off a total of 3 times now, and it is usually 6-9 weeks to get it back!! With it taking that long, every 6 months like it is recommended, that's over 16 weeks- 4 MONTHS out of the year that Blue Nile has your ring and not you.

Ring is as pictured and of great quality. Price is good too. The only reason I’m giving it a 3 is because the sizing is off. My husband had previously been to a jeweler and was told he was a size 9. We ordered a size 9 and when it arrived it was too small. I contacted customer service and they said different stores have different sizing tools and can vary. The ring comes with one free resizing which is great but I’ve requested their ring sizer to be sent to me twice and still have not received it.

Overall, a very poor experience. A birthday gift I sent never arrived and I was never notified. The service I received trying to get a refund was terrible. I had AMEX, an excellent service provider, intervene to get my credit. Blue Nile said it would take 4/5 weeks after they received the item back to issue a credit, but the item was sitting in a UPS office in California, over which I had no control.

My experience with picking an engagement ring and diamond was absolutely wonderful! My partner's only criteria was to have the most sparkly ring possible. With so many different criteria involved with diamond grading - it is quite overwhelming. Luckily Helen was there to take care of all of our diamond hunting needs. Her extensive knowledge on the science of diamonds and gemstones is astounding! She was able to help us navigate the large world of diamonds with expertise and transparency to find a diamond that fit our criteria - and it was indeed extremely sparkly and absolutely gorgeous. We couldn't be happier with our experience! I highly recommend stopping by and working with Helen for all of our diamond needs!

Fantastic shipping, delivery time, price and product!!! Got earrings for my wife for anniversary present, she was thrilled! Was a little concerned as it was the first time I used them, but couldn’t be happier. Will use again!

I love my diamond eternity band. The quality and the value is unbeatable. The diamond quality even though the diamonds are small was very remarkable. A lot of times jewelry that have smaller diamonds also have lower quality diamonds, but not on this ring. The color and sparkle of the ring just makes my solitaire engagement ring look so much prettier.

My engagement ring has a broken prong on the platinum head. This ring was rarely worn, and definitely not damaged, which leads me to believe it was an original materials or manufacturing defect on Blue Nile's part. I was quoted 3-5 weeks for the repair. It has now been 4 weeks, and I asked for a status. They told me it will now be 4-6 weeks "or maybe longer". I also asked how the repair is being done (replacing the head or ...?), and have received no answer at all. Any jewelry store would explain the planned repair in advance, then do the repair, then explain any differences from their plan. But Blue Nile feels it is acceptable to give no answer at all for a defect on the expensive ring I purchased from them??

I purchased a simple gold men's wedding band after *misplacing* my original one. The band arrived extremely quickly and is of really good quality, at least equivalent to my original one which was considerably more money back in the day. I would definitely recommend Blue Nile to friends and family.

We were shopping for a 10-year anniversary ring for my wife. She had a number of rings in mind that she wanted to look at and try on. We made an appointment at the Fashion Island location in Newport after browsing the website a few times. The representative who assisted us was amazing. Super helpful feedback on ring style, sizes, cuts, etc. My wife loved the ring we picked, and we placed the order then. We were notified once the ring shipped and arrived at the store for pick up -- we chose this option as our condo's mail box didn't feel secure enough for this purchase. When we picked up the ring, another amazing representative assisted us. The ring looks great and we're very satisfied. I would definitely purchase from here again, and I highly recommend it for others in the market.

Easily the BEST customer service I’ve ever encountered. I don’t remember the name of the man that helped me, but he was phenomenal. There was a mistake in my first order (wrong item was sent), and I sent it back to get the correct item. They were extremely fast and accommodating because of their mistake. Highly recommend. Will absolutely order from them again when needed.

Have been a fan of Blue Nile for many years now. From purchasing the engagement ring to both wedding bands. Quality, workmanship, and customer service is unmatched. Not to mention all the perks such as free resizing, wedding band savings, and engagement ring diamond upgrade program. My fiancé takes ring in every few months to have cleaned. When it came to the initial ring purchase I spent a lot of time comparing different vendors for rings/diamonds. When it came to quality and price Blue Nile was unmatched. Would highly recommend them to anyone looking for high-quality jewelry at a great price.

The ring itself is beautiful, 14k Gold Pave Solitaire Ring. But I’ve had a nightmare with it. Got engaged in December and basically the next day the diamond became loose in the setting. I sent it in to get fixed and resized. Took about a month or more. I got the ring back and they resized it but didn’t fix the setting. I had to send it back to them to fix it like they should have in the first place, and I had to convince them to give me a free shipping label to do it. It took another month or so to get my ring back. Now I just found out that there’s a crack in the band. And my wedding is in August and I don’t trust that I’ll get the ring back in time. I’m just so sad that I’ll be spending the majority of my engagement without my engagement ring. I find it ridiculous that they require paying $30 for shipping rings that are under lifetime warranty and that they take so long even when they’re not even doing what was asked.

I recently had the misfortune of attempting to purchase an engagement ring from Blue Nile Jewellery, and it was an absolute debacle from start to finish. What should have been an exciting and joyous experience quickly devolved into a stressful and frustrating ordeal. The problems began immediately after placing my order. Blue Nile repeatedly pushed back the shipping date, initially by just one day at a time for a full six days past the original promised date. Just when I thought the delays couldn't get any worse, they then unceremoniously pushed the shipping date out by two full weeks without any satisfactory explanation. Throughout this painful process, Blue Nile's customer service was utterly abysmal.

Stay FAR away from Blue Nile, they’re the absolute worst company to deal with and nothing but con artists and rip offs. I purchased a diamond on 05/18 and have documented proof they had the diamond and confirmed with me that it was in production and fully paid for. But on 05/21 they emailed me and said the diamond is not available and they “hand selected” me 3 other diamonds to choose from instead. All 3 diamonds they offered were of horrible quality compared to the one I was SUPPOSED to of received. They were also more expensive versus value/quality of the one I tried to purchase initially. This is the old “bait & switch” tactic this company uses. I had already purchased a diamond but they mysteriously don’t have it but want me to purchase a lesser quality borderline trash diamond for the same price or even higher than the exquisite diamond I initially tried purchasing.

Extremely disappointed. My partner spent a lot of money to purchase a high quality ring from Blue Nile. The ring is beautiful. The customer service is not. I needed to have my ring resized. I waited for their sizing tool to come in the mail. It told me a 6.25, my jeweler also told me 6.25. I had to wait 6 weeks to get the ring back. That's really tough after getting engaged and wanting to enjoy the ring during engagement. When I got the ring back, it was like nothing had changed at all. The ring still slips right off my finger. They will not let you bring it to a local jeweler or it will void your warranty. That means you have to send it back for another 6 week waiting period. I contacted them today via phone and was hung up on and then decided to use chat to avoid connection issues. They instructed me I will need to pay $30 for a return shipping fee (for their error). I asked to speak to a manager and they told me it would take 48-72 hours.

For my 75th birthday my husband ordered a lovely sapphire and diamond bracelet on March 22. Only birthday, April 22, I opened it. We decided it wasn't good because the gems kept turning upside down because the wrist chain was too delicate. We picked another bracelet and called to return but were denied since it was 31 days. So now I am stuck with this bracelet and couldn't order the one I wanted. 6 years ago we bought our wedding rings from them with no problems. Won't do business again with them.

Good Service. They have the best collection at reasonable prices. You can also modify as per your need. The workmanship is exquisite and designs are unique. Extremely happy with every purchase I have made so far.

I just received my new ring tonight, it is absolutely gorgeous. I ordered online very easily. I picked my favorite style and chose a very unique diamond for my center stone. I am so happy to be able to see so many options for this ring. I am totally happy with the quality of their work. I will order from Blue Nile again and again.

Have not received the diamond ring from Blue Nile for going on 6 weeks since ordered & paid for - with no end in sight. Every time I try to get information, I have to chase them and dig for any details. Even after dozens of communications, they still cannot give me a firm status of the ring - they extended and delayed the shipping date several times already, and with the latest delay expected ship date come and gone, there is still no delivery. Referred this initially to the Better Business Bureau and State Attorney's General - but now will have my attorney file suit in Superior Court in my State and require litigation to get them to finally deliver.

The Blue Nile support team reached back out to me and was able to resolve the issues.

The engagement ring came out wonderful! She was surprised and thrilled. She’s having a great time showing it! The process went very well. The prices are great. I really like the ability to sit here in my living room and go through dozens of diamonds and check out the specs and make a choice.

Blue Nile made it easy to select the perfect engagement ring. Great selection of both settings and diamonds. The pearl shaped zzp ring is elegant and will look stunning both from a distance and up close. I went with a 1.5 carat center rock and the finished product is even better than imagined. My fiancee loves the ring and we can't say enough positive things about it.

The item is on its way. I ended up finding someone named Danielle who was able to sympathize and take action. I spoke with her on the 17th and it was being shipped on the 18th to be here only one day late. I truly appreciate the resolution she provided. I am not ranking higher because the company has a lot of communication issues and fails to followup when stated there would be follow up. I still have yet to see the ring but I am guessing it will be what I ordered and my wife will like it.

Staff at physical store very helpful. Easy to browse website as well. But not too happy with the promised ship date. When I placed the order I was told it would be ship in 2 weeks, but the next day I received an email saying the ship date is 5 weeks from now...that totally screw up my plan.

As always Great product for GREAT price. Quality and finish EXCELLENT. Have bought from before and will continue being a loyal customer. Far better than going to a retail store or outlet. Very fast delivery.

The ring arrived damaged. It has a small indentation on the setting. It’s pretty scratched as well. I don’t think it was even polished before delivery. Very disappointing. We don’t have time to re-do the order and now we have to live with this.

Bought my now fiancé a 1 carat natural diamond engagement ring with platinum band from Blue Nile. It is beautiful. Sparkles like crazy, She and everyone loves it. Customer service was so kind and attentive (why wouldn’t they be, they were still trying to lock in the deal). Then the diamond fell out and was lost. I was told by the same customer service politely but firmly that there’s nothing we can do for you, but check with your homeowners insurance. They also wanted me to send the ring back to New York so they can inspect it and I assume confirm that we did something to cause the setting to fail. We’re in our mid 50’s and live a pretty gentle lifestyle for a ring to survive in. Rings are handed down through generations so diamonds don’t just fall out. Luckily with the help of an led flashlight I found the diamond in the carpet. I won’t send it back to blue Nile to repair. I’m taking it to a quality local jewelry shop to get it done right.

My Husband purchased a ring for me from Blue Nile, I LOVED it! My Husband paid for full insurance just in case, well of course my ring gets damaged, the stone falls out of the crazy delicate setting, the setting was a LITTLE bit bent, I waited for two months to hear nothing from them. Called at least four representatives to find out the status of my ring after they sent it to their “jewelers” and finally get an email back telling me they can’t fix my ring, but would give us a 20% discount on a new purchase, that’s all, not "we will send the ring back." I had to call them to request they send my ring setting and stone back. Would they have kept it? Anyway, stay away from Blue Nile.

This company left me speechless, the ring needed to be fixed. The main stone fell off the encasing and the ring was bent, nothing short of some easy tools to place it back and bend the ring to shape but after month and a half of waiting they just told me they can’t fix it! Are you kidding me? I’m starting to realize these scumbags tell you it can’t be fixed so they offer you money to buy it from you, fix it themselves! And then sell it again!!! I WILL MAKE MY LIFE PURPOSE TO MAKE SURE EVERYONE KNOWS THE CRAPPY COMPANY YOU ARE.

I purchased a Blue Nile wedding band and everything went well until a few weeks in when it got scratched. It’s a tungsten band, but I figured I’d live with it. Then after only having the ring for three years it has cracked. There was a lifetime guarantee when I bought the band and free repairs. Blue Nile is unable to honor either of those commitments. I am severely disappointed in their customer service and the quality of the ring. They no longer sell the particular band on the website, so I assume they realized it was a flawed product—which I hate to say because it’s my wedding band and has a great deal of sentimental value for me.

I purchased from Blue Nile a 2 carat diamond anniversary ring about 1 year ago. About a month ago I noticed that one of the diamonds had a rough spot and a prong seemed loose. Not sure how long it had been like that as I don’t wear the ring every day. I contacted customer service and was told that I needed to send the ring back to them for inspection and that if I took it to any other jeweler it would void my warranty. They also informed me that I was responsible for the shipping and insurance which was ~$100.

I went to buy a diamond on Blue Nile and had the worst customer experience. I had picked out the diamond and purchased using my credit card, only to be told I had to use bank wire after days of noticing nothing had advanced with my order. With no emails explaining what was happening, I called with my order number to inquire what was wrong. The purchase and sale had already posted to my CC bill, and they told me that I needed to bank wire now and that my credit card would not work. This is already after the charge is posted to my account, not in processing but fully paid. They informed me that I needed to trust that I would be refunded to my card and that I should bank wire them the amount. The only way for me to ensure that the order was refunded was by cancelling the order. The customer service reps are rude and condescending, even once you’ve paid full price. I truly recommend working with a different company to get the exact same diamond.

JUST AWFUL!!!! I couldn't be more disappointed!!! Everything the associates at the store said was a lie! If you want to shop online and need no human interaction this is the place for you! I, on the other hand, prefer human customer service and "live" shopping experience. THIS IS NOT THE PLACE FOR THAT! My husband ordered me a gorgeous, large, loose diamond for x-mas. We drove 2 hours to the store to pick a setting and wedding band to go with the solitaire. They didn't have anything I was interested in in the store, such a let down. Also, you can't buy anything from the store; they're all just samples with cubic zirconias. So, we had to place an order there at the store for what we wanted.

If you live with your significant other and you're shopping for jewelry as a surprise gift, do not even browse Blue Nile. They will send a marketing postcard a few days later, without you giving them an address and without your permission.

My husband ordered an emerald cut eternity band, size 6.5 in mid December. The expected ship date was 12/28. Kept getting delayed and FINALLY shows up on January 16th in a size 5. Really? How does something like this even happen?? We were so disappointed. We sent the ring back the next day and were assured the new ring would be given top priority. It’s been 2 weeks so far and we have reached out to 3 separate customer service employees for an update and radio silence. Super pissed and disappointed in this company and their customer service. Going forward, will certainly not purchase from them again.

I have purchased jewelry from Blue Nile before. No problems. Ordered size 6 anniversary ring with confidence. Received a size 8.5 after their supposedly meticulous inspection of ring. Called to return and was met with skepticism. Now the return process. I live in a rural area so the only choice I had to return ring was to drive 110 miles each way to the nearest fed ex store to drop off. I asked, can the fed ex man just come pick it up from my house like any other online purchases? No. Can I use ups. No. Can I use post office. No. They said they can't trust fed ex drivers to not steal the merchandise. Of course they trusted fed ex to deliver the ring to me. I told them I will not purchase any more products if this is the way they would treat a longtime customer. She says, oh well. Blue Nile must have been bought out by another company. This is not the Blue Nile of yesteryear.

I returned a piece of jewelry that I was not satisfied with and contacted them to see when I was getting my refund and they said four to five weeks. I told him nowhere did I see that in their policy specifically four to 5 weeks. I even mentioned that to them. No comment on that. So they are holding my money of $1,000 for 5 weeks. I did contact my credit card company and hopefully this will be resolved. Never ever again buy from this company and their customer service stinks.

There were few scratches and hence we returned the ring for correction and the ring never came back. Our wedding is in 2 weeks and we have been following up for 5 weeks now, yes that's right 5 weeks and finally they hung up loose by refunding the money. The entire team is extremely incompetent, have 0 comprehension skills, and would totally get on to your nerves even if you are a calm person. Our entire experience was pathetic in short. I got my ring from Brilliant Earth and everything went pretty smooth and I'm very happy but my partner has unfortunately no ring, and all thanks to Blue Nile

I recently went to Blue Nile to upgrade my wife's diamond. HUGE MISTAKE. There are hidden charges, long delays and an unresponsive customer service team waiting for anyone that decides to throw away their good money on a terrible experience. They have had my ring since September 9, 2023 and I am still looking for a straight answer as to when I will get it back. It is now October 24. I have made multiple calls and sent email, all went unanswered. There was a long delay in service due to a "system change" and two of their customer service reps "forgot" to send messages to the Customer service department. Additionally, they were recently bought out by Signet, a huge jewelry company. I will NEVER spend another penny with this company.

I purchased a loose diamond from Blue Nile, I contacted their team twice via phone to confirm the diamond pricing, quality, and availability. I was transferred to their "Diamond Expert" who confirmed all items about the diamond. I asked him if a bank wire would be the best payment method and he agreed and said he would send me an email with the payment details. He sent the link, but it was for a credit card purchase only, no bank wire as discussed, no big deal, so proceeded with payment. Three days later my payment was approved and my order was in fulfillment - I ordered a band for the diamond from another website. I get a message from Geneva ** from Blue Nile who stated they could not honor the diamond price and if I wanted the diamond would have to pay 3 times more! This is after confirming the pricing over the phone before paying with their "Diamond Expert."

I got married three years ago, and we ordered an engagement ring and wedding bands from Blue Nile. The customer service was great and we received beautiful products in a timely manner. Now it is three years later and we decided to upgrade the engagement diamond to a much larger one - same band, same shape of diamond. Blue Nile upgraded the diamond and sent back a beautiful ring but with TOO small of a band. Ok, fine, no problem, free returns within 30 days, so we immediately sent it back to get resized. They said that it could take anywhere from 5-15 days for resizing. Ok, fine. I can wait a couple weeks. NOW it is almost 9 (NINE) weeks later and I STILL do not have my ring. I do the IM chat on their website every week and am told "the designer is still working on it." I'm so disappointed. One week would be fine, but two months is toooo much.

I was planning on proposing to my girlfriend during my trip to another province. I ordered the ring about 6-weeks prior to leaving on the trip, was told the ring would be ready and delivered by Aug 10th. I got an email saying the ring was delayed. That was fine as I gave myself a 2-week leeway. Once again got an email saying the ring was delayed a second time. I contacted customer support the day after and they stated the setting and diamond have both arrived and should be delivered by the following day. The following day happens, contact customer support and now this person says my ring won't be ready for my trip which is when I was planning on proposing.

We Purchased a man's gold wedding band from Blue Nile with black titanium inlay.. Within a couple weeks the inlay cracked and started to separate from the band. We took the ring to the show room where we purchased the ring. After looking at the ring Blue Nile determined the damage was normal wear and tear. And was not covered by warranty. The ring was in a condition that no one would wear two weeks after the wedding. If wanted to keep the ring we would need to pay for the repair. Or wear with the broken inlay.

My husband upgraded my ring setting and everything was fine until they were ready to ship. Blue Nile postponed the delivery date twice, the first time is 8/7 and the second time is 8/8 which is today. I postponed my schedule for 8/7 and 8/8 just for the ring. Guess what, I received an email from Blue Nile around 4pm today that says the estimated delivery date is tomorrow.

Updated on 09/04/2023: We ordered a ring on July 30th 2023. It took one week for us to receive it. We received it on August 7th and returned it immediately. Blue Nile received it on August 9th, 2023 and approved for a refund the same day. As of today, September 4th, 2023 we still have not received a refund. I have called Blue Nile several times. At this point they are refusing to give me a refund. I have a dispute with my credit card company and still no one from Blue Nile has reached out to resolve this issue. Neither the original Blue Nile in Seattle or the new company headquarters in New York have reached out to me. We want our money returned. It is unacceptable that it has taken this long for them to initiate a return, especially since they have never once communicated with me to update the status.

Ordered ring size 9.5 (based on their plastic ring sizer) and received a ring sized 8. Then call customer service. Given that wedding day is in 3 weeks, I am recommended to order a new ring, and that I should not be worried given that, if new ring doesn't fit, Blue Nile can always send a new ring "overnight". Turns out "overnight" means it takes 7 days to build the new ring, so in reality it's ~ 2 weeks to deliver, which would mean I would not be able to get the new ring in time for the wedding. This is a very misleading statement by "Customer Relations Specialist" agent "Catherine **". The agent clearly understands the nature of my concern (I might not get ring for the wedding), and outright lies above the "overnight" shipping to make me walk away. When asked about a supervisor, said she is the only person I can talk to to file a complaint.

Awful experience. I went to their showroom in Charlotte, NC to exchange a necklace for a bracelet. I was told in the store that my item would arrive the following Thursday. It did not. So I called the customer service (if you can call it that) and was told that it hadn't been mailed out yet. They said they would overnight the item. Again they didn't. Lie number 2. When I got the shipping information, showing it hadn't been overnighted I called again. I was told a supervisor would call me back to discuss. No one called me back. Lie number 3. I called again 4 days later and was told tough. They also accused me of lying about what I was told in the showroom. Avoid this company, they don't tell the truth and take no accountability when found out.

At first the purchase was great. Very nice staff at the King of Prussia store, very nice ring. I was worried that it was too large (my fiancee kept on going back & forth about what size she was) but I was assured that Blue Nile will resize once for free, even if past the 30-day return window. I proposed, she said yes, it was too large. We were told we could stop by the store to send it in for a free resize, which we did.

I ordered a ring two months ago and was given a delivery date. The day of the delivery it was postponed a month due to quality assurance concerns. I let it pass. It's covid. Things happen. Two days before the delivery date I reached out to their support team and asked for a status update. They said everything was scheduled on time. Day of delivery - I reach out again and they said it should be there tomorrow. Tomorrow comes and I get an update that it will be moved out another month.

Awaiting to see how Blue Nile will handle my latest return of my eternity band... Purchased in 2009 - replaced once - returned for lost stones at least every other year..... Stay tuned. Not a happy consumer..

They were good in the past. But now they are just another online scammer. Two incidents one after another. Paid for a product, next day they said, "Oh we are out of that diamond." Why would you let me add it to the cart and pay for it if it's out of stock? The answer they gave me was, "We source from different vendors." Okay, Blue Nile is a middleman now, that was news to me. After the first purchase went sideways after a few weeks I tried again. Delivery scheduled after 2 weeks. Multiple notifications in between, "We have the diamond, on its way, exciting news it's scheduled.." Then nothing till 10 days after the delivery date. "Sorry for the inconvenience." They held my money for almost a month. Middleman needs cash flow but why hold the customer as collateral?

I bought a beautiful diamond bracelet for my wife and on day one it showed up with a loose clasp. No big deal. It still worked and was fine. But recently one of the links broke. When I contacted customer service they approved the request but was very clear I'd be responsible to pay for certain damaged. A yellow flag already. This is a clear defect so no worries there. But they require the customer to pay to ship the item back. So the "lifetime" warranty has some catches. So I proceed to get the label and it says it costs $50 to ship back. That is pretty pricey. So I informed them I'd have a local jeweler look at it as I'd hate to pay $50 to ship the bracelet in for a $10 repair.

They could not repair a ring they sold me. They would not allow me to trade it in for another one. They would however “buy the materials back from me”. And then sell me the ring again. So they can sell two for the price of one? I’m done with Blue Nile.

I've been a customer ever since I found these guys about 10 years ago. Their jewelry is excellent and a very good value. My wife loves everything I've ever ordered from them and I've spent thousands with them. Customer service is impeccable and I'm just now returning the first thing I've ever bought from them to get larger diamonds. I love these guys!

"Buyer Beware." This is Comenity Capital Bank's repulsive act to nickel and dime good customers for others who cannot pay their bills on time during a world crisis. I purchased jewelry twice from Blue Nile over the past two years for a total of $7,020. Comenity Bank is the credit card company Blue Nile uses for credit purchases. Both purchases were paid off in full. However, every time I paid off the balance, the bank would charge me additional interest charges unbeknownst to me. A month or two would go by when I'm thinking the balance is paid and meanwhile, I have a interest balance for the amounts of $2, $4, etc that is accruing late fees of $27.00 monthly and more interest charges accruing on late fees.

Be clear, you DO NOT get the trade in value of the purchased value of your diamond as it was explained to me! You MUST DOUBLE the value of the diamond and then and only then can you trade it in or upgrade. Very disappointed.

Avoid this company at any cost, I placed a diamond pendant order for my Wife's birthday from Blue Nile, next day I received an email email stating that the diamond I ordered is not available & provide an alternative which I selected. Later they charged me extra for my alternative diamond. They wasted my time and money because of their bogus process. I would never ever buy from them.

I'm warning everyone now, stay away from Blue Nile, I ordered diamonds from them for my wife. They were not the ones she wanted so I sent them back. I never received my money back. I'm warning you all do not buy from them.

My hubby and I ordered a sapphire and diamond half-eternity band for our 10 year anniversary. I wear a 6, but ordered a 6.5 because Blue Nile's sizer said so. I had read reviews that said to stick to their sizing, so I did. The price was good and my ring arrived 2 days later. It was absolutely beautiful. I was pleased with the craftsmanship and packaging. But, it was too big - I needed my normal 6. I did a chat with the customer service person, who told me that it would be 4 days after they received my ring and they would overnight a new ring in a size 6. Great. He took care of getting me the return label and ordering the new ring.

I planned to propose to my girl, so I needed a ring of course. I decided to go forward with Blue Nile since after I looked after some other companies I actually liked their prices, options, and even their webpage made sense to me. I bought a round diamond with a platinum classic mount. So, the moment came, and everything was perfect. She was very happy, and I felt very proud of the ring I got her. Well not quite, we were spending sometime together when she was looking deeper inside the ring reading the engrave I ordered with the ring. She got surprised that inside the ring there was a 14k engrave also. "14K GOLD!!! She told me that her ring was not the ring I got for her. That was really embarrassing, and I actually felt scammed. So, I called them to put my complain. The customer care rep apologized, and I asked if they will make up that for me? She told me that I should not worry because they will fix that, and make it up for me.

My fiancé ordered my ring and it came the next day (according to him), and it’s exactly what he was looking for. When he proposed, it was slightly large and we had to take it to get resized. I will say their estimations on the resizing are a little confusing, but I dropped it off on a Saturday night right after thanksgiving and got it 11 days later all without a cent charged to us. I’m astounded at how quick they were after the holiday and every one of the customer service reps was so helpful. This company is amazing and so is my ring.

I was furloughed for 6 months this year. I asked to extend my promotional balance during the summer. I was still making payments and was approaching payoff. At no point did I receive a 'payoff statement' with date I needed to pay the engagement ring I purchased. I made double payments in October to pay off the ring as my fiancee and I called off the engagement and parted ways. I wanted her to be able to sell if she wanted to, free and clear. Therefore, I thought I was completed paid up before November 1st.

I found on eBay a 2.0 ct minimum size pair of diamond stud earrings for $3,049. Even though this seller had a 99.4% favorable rating for over 40,000 sales, I decided to try Blue Nile. Blue Nile listed 98 diamonds with the same specs. Their lowest price for one 1.00-Carat Round Cut Diamond Very Good Cut | F Color | VS2 Clarity was $5,315 (LD14717339). Blue Nile's price for ONE diamond was $2,300 more than TWO similar diamonds from this eBay seller, mounted in 14k gold earrings.

Do yourself a favor and stay far, far away from Blue Nile. I returned a pair of $2,500 earrings because they kept falling out of my ears. The backings were inappropriately small given the weight of the earrings. Fedex lost the earrings during shipment back to Blue Nile. Between Blue Nile and Fedex, nobody could inform me what was happening and when I could expect my refund. Blue Nile insured the package but they delayed opening their internal investigation for reasons they would not explain. I handed the earrings to Fedex in early June 2020. I kept the receipt confirming Fedex's possession of the jewelry.

I have purchased a few pieces of diamond jewelry from Blue Nile. 80% of the time there is a problem. The Earring backs on hoops were not secure the first time. Then I ordered diamond studs and they are completely different sizes! It is very noticeable and they cost 2k. ZERO QUALITY CONTROL. I've called three times to speak to management, I was hung up on two times in a row, the third time they said the manager Dede would call me back, but still has not. Totally insane to have spent almost 20k at a business and get hung up on, totally unacceptable. Also, REVIEWS ON SITE ARE FAKE. I could not leave a review on any items I purchased, yet they all have multiple 5 star reviews only.... SO FAKE. There isn't a bad review on the site because you can't leave one... DO NOT SPEND YOUR MONEY HERE!

I purchased 4 Blue Nile wedding bands for my girlfriend who got married in August. She couldn't find a ring, but I know Blue Nile has a great return policy so we gave it a shot. The rings didn't come in when they promised they would, so she got married without her own Wedding Band. So after I returned from her Wedding, I returned the rings. This was at the beginning of September. Received an email on September 10th that my return has been accepted and will take 5-15 days for the refund to hit my PayPal account. It is September 30th and still no refund. I have called 8 times in the past 2 weeks and they kept telling me the refund was processed and will hit my account any day now. September 30th, 3 days before my Wedding, the refund is still not there. My caterer bill is due, with no funds left in my paypal account because Blue Nile still has not returned the money.

Purchased a ring and it takes about a month to deliver. Told them to have it helps at the FedEx facility. Said it was fine and then the next day get an email at night saying shipping is delayed. They couldn't change it and it ruined my proposal. Girlfriend is from another country and her parents were in town. Was planning on doing it with them present since they don't get to see us as much. Now the ring will be delivered the day they leave. Ruined my whole proposal plans and they didn't care at all. Do not recommend. Also found basically the same ring/diamond combo for $500 less after purchase.

On the morning of what was the scheduled ship date I received an email incoming me everything was ready and the item would ship that day. Later that night I received another email informing me it didn’t ship and I’d be notified of another date. I logged into my account and utilized their chat feature. When a representative chatted with me she called me my brother's name. She argued with me that she sees my name in the chat box. She screen shot her chat box and it did indeed list my as my brother's name.

My fiance purchased my engagement ring from Blue Nile. Let me tell you, it is more beautiful in person than I could ever have hoped for. They are a wonderful company with excellent customer service. I highly recommend Blue Nile!

I ordered a diamond engagement ring, and it has just been delayed a 3rd time. I wouldn't have even known had I not called them and emailed several times. It was due to ship out today, but they never let me know. Incredible incompetence. Please avoid them. Now I'm wondering if the ring will even be real.

I Read reviews, I thought... Well they can't be that bad can they? Well they sold me a ring and gave me multiple dates it would arrive... Always pushing it by a week. Finally I was fed up after 3 weeks of waiting for it to be shipped. I called in and was told my diamond was stuck in India in a a vault? Ok.., that's fine, But why was I told fake dates it would ship? Why not be honest? I had a 8 month prego lady at home and needed the ring quick! So I decided after the lies, I would cancel my order for a refund.. Well that was over 2 weeks ago, and they still haven't issued a refund, And I just got another email saying it could be another 14 days... So Blue Nile has had my money for nearly 2 months, And they are rude and impossible to deal with.

I’ve bought several pieces of jewelry from Blue Nile and from soup to nuts they are the BEST jeweler I’ve ever dealt with. From their selection, customization, to their quality and finally the way they present the final product in a gorgeous lacquered wooden box. They are nothing shy of AMAZING!

After spending many months looking for the right diamond and setting, I found it on Blue Nile's website yesterday. I’d shopped many online jewelers in addition to local brick and mortar stores. Then yesterday I found the diamond I’d been looking for at a fair price. In fact, there were several (I’d say about 15 or so) new diamonds featured on Blue Nile that were of the size and quality that I was seeking. Exciting...right?

Purchased a ring for my girlfriend. She said no which was humiliating. Tried to return the ring and customer service told me I could not because it was over 30 days after purchase. So I was stuck with a ring that I paid 3000 dollars for and had to sell it on ebay for 1500. I lost 1500 because you wouldnt allow me to return the ring. This just added to the humiliation and now I am making payments on a ring that I don’t even have. Hope you're happy with yourselves.

We found a beautiful diamond on sale and paid for it using the cash I just deposited into my debit account. The money was taken out of the account and then deposited back into the account. I phoned customer service and the employee was very rude and said that our money isn't any good, even though it was taken from the account, and said that using a debit card is a security risk and that our diamond had been sold to someone else. Why would paying by debit card be an option on the website if it is a so called security risk? Why would they sell the diamond to someone else while it was still in our pending order that we had already paid for? Very unprofessional and shady business practices from the company.

I bought an engagement ring from Blue Nile several years ago, when I went to use the upgrade program I found out the new purchase can not be on sale. So be aware you will not receive a 100% credit if you want to buy a sale item. This is the market claim "You will receive credit equal to 100% of the original price toward the purchase of a new diamond.

I bought a diamond bracelet for about $10,000 with a promotional 0% interest for a year, 29.99% afterward. I got my balance to $2,300 and was ready to pay it off in the last month. I lost track of the 12 months expiration, then I was charged a whopping $1,779 of interest as soon as the promo expires. I was on the phone with Comenity (Blue Nile credit card) for 3 hours to try to work something out like offer to pay it off all $2,300 plus $300 interest since I’m only 5 days into promo expiration. The reps were mean!!!! I owe $2,300 but $1,779 interest for 5 days after promo interest expires. That is predatory lending!!! Government should shut down these scumbag lending. I never missed a payment and was ready to pay it off the whole thing. A good consumer like me was nuked and was unfairly scammed of $1,779 in a few days. I WILL NEVER BUY FROM BLUE NILE AGAIN!!!

I have been married for over twenty years to my lovely wife and best friend. I decided to buy her a new engagement ring and wedding band. I made the purchases and as stated the jewelry was received a day later. My wife loved both her new engagement ring and wedding band and I too was so surprisingly ecstatic with the look and sparkle of the two rings. Thank you Blue Nile for making my purchase effortless and for providing me with an unbelievable happiness for years to come. I will definitely be purchasing from you again.

My husband bought me a rose gold locket two years ago for over $500 and after two years there are visible discoloration all over the necklace. I used it less than 10 times and I always wore it on over a turtleneck so there is no way it is caused by lotion or perfumes. We sent it back and they just polished it. A few weeks after polishing the discoloration got so much worst to the point that the necklace is useless at this point. We called customer service and they did not give us a response. It's unfortunate that this company is so dishonest. Don't buy anything from this website as it has become a complete waste of money.

So I bought a rose gold locket with diamond accent for my girlfriend. When I received it I'm too embarrassed to give it to her. It looks cheap and has discoloration. Didn't receive cut out template and presentation box looks cheap as well. If it didn't say Blue Nile someone would think I went to Walmart to buy it. Still haven't heard back from customer service. Everyone should know if you buy it with a credit card the credit card companies warranty everything for a year. You can get every cent back even if bluenile tries to charge you a restocking fee and if they are jerks about it tell them to come get it because you're not wasting your time going to the post office and it's their problem. If they want to have crappy customer service be a crappy customer.

I purchased a $15K tennis bracelet for my wife. Beautiful look, delivered as promised. It broke a few months later. Sent it for repair and it came back quickly. It broke another few months later. Sent it for repair and it came back quickly. It broke another few months later. Sent if for repair and now, 3 months later, still haven't gotten it back...

I ordered a diamond ring using their credit card company. The day before my ring was suppose to arrive I get a email saying it never shipped and that they were waiting on their distributor. So I called and they said they were trying to figure out what’s going on and would let me know. I got a call two days later saying they could have it to me within a few days so I cancelled. Two weeks later still no refund but I have a credit card bill. I call to inquire and was told whoever did my cancellation didn’t do it right and for me to give it another week. Very disappointed...

I would not ever buy from Blue Nile again. I was a good customer and bought from BN for a few years, from diamond rings which I collected, plus just fine jewelry. They do not stand behind their 30 days exchange policy. I had returned a few (within 30 days) over the years. When I wanted to purchase another diamond ring, they had banned me from buying any more fine jewelry, told me that I had exchanged too many times. But wait. It's their policy on the website, and it's their 30 days return/exchange policy they had advertised. Believe me, once you returned more than 4-5 times in a matter of a few years, they will be very hostile.

I had read a lot of reviews and was skeptical about using them but I decided to buy my fiancée engagement ring from them. I viewed their engagement sets and picked the one with sapphires and diamonds down the side to accent the main diamond. After selecting the setting, I chose the diamond that fit my budget and would look great. After finalizing the purchase, I was given an estimated ship and delivery date. When the ship date arrived, I received an email with the tracking number for the over-night priority shipping. The package arrived as they stated and you would not know it was from a jeweler. The ring looks great and I would definitely use them again.

What a joke! I purchased a very nice engagement ring a year ago and used their financing, not because I needed to, but because it was "so beneficial". I decided to take on their 0% interest for 1 year, paid the monthly principal payment, and paid off the balance at the end of one year. Here's where they got me. My payment was due every month on the 20th and so I scheduled my last full payoff payment on the last month for my due date.

STAY AWAY I purchased a ring last year with a promotional interest free financing for one year. The ring cost $5,000. The promotion ended two weeks ago. Sad to say I didn't keep track of the promotion ending. Blue Nile charged my account $1,100 in interest! I called them up. Asked if they could remove the charges since promotion only ended two weeks ago. I also said I would pay the remaining balance today and they said no. Really poor customer service. All they said was that I was wrong and they are right. It's not who is wrong or right but how you treat your customers. Not worth the headache.

The experience started out with an email indicating that as opposed to immediate shipping of the band I ordered for my wife that it was on "backorder" and would not ship for another 3 weeks. No indication of that when making my purchase. Then, once received, I inquired about change of size in the event it was needed as their sizing is on the small side compared to my wife actual size. I was told that 30 days is the return/exchange policy with no exceptions but they would resize up to 1 size either way if possible at no charge, anything more than that there would be a fee or I would have to buy another ring. My follow up question was can the style of band "Comfort fit 4mm" be resized? The answer - a startling only ¼ size in either direction. Beware and be really sure before you invest your money here, the product might be cheaper but there are caveats that they don't tell you when purchasing.

I had a very pleasant experience with BN. Ordered a ring to stack with my Cartier love ring. The first ring I ordered was too small; I needed a 1/2 size larger. Called customer service, placed a new order since I didn't want to wait for the exchange process & then sent the small one back. My new order arrived within 3 days & the refund processed within 2 weeks from the date I sent back... Diamond quality is fine, esp. since I'm wearing as a stacking ring. Would buy from this co. again. For reference, I purchased the Luna 7 stone diamond band 1/2 ctw. & was able to get on their Valentine's Day sale.

My husband purchased two of the 1/4ct diamond wedding bands, Chevron cut, 18kt white gold. The top diamond, the highest part of the Chevron curve, has lost its diamonds twice in a span of 5 months. I found a local jeweler to fix it the first time. My engagement ring is soldered to these bands and I wasn't keen on shipping my entire set to Blue Nile in the hopes they'd fix it. The engagement ring was not theirs but a private jeweler who custom designed it. But when I lost the diamond AGAIN, I called customer service to tell them their bands are faulty. And asked for assistance in replacing it. They wouldn't touch it because it was in the hands of another jeweler that "tainted it." Needless to say, we spent lots of money for cheaply made rings. Super disappointed. And won't ever shop here or recommend it. Which is a shame because I'm in the wedding business and could've referred my clients.

Be aware that Blue Nile’s return policy is 30 days unlike others 90 days (huge difference especially if plan to propose abroad). Their upgrade program does not cover full ring like all other jewelry stores (only diamond). Their pictures are deceiving, in my experience setting band and diamonds were half the size than what's shown in pictures. If you want to upgrade setting even 2x or 3x the cost they will offer 0 to 30% credit depending on date of purchase. Blue Nile does not stand behind their merchandise. Their customer service is not attentive or supportive. They don't value customer relations especially recurring customers and customers that give referrals. Today customer service is the key no matter what you buy, so think twice before hitting 'Submit' on Blue Nile. Go to your local Jewelry Store or even better Costco!

Be aware... if a diamond chips or breaks, which according to them is not all that uncommon, they do not cover it. Other places will cover diamond for life. Blue Nile DOES NOT! Keep in mind before purchasing. I will never purchase from them again.

They have nice diamonds, sure. But do you really want to do business with a company who dupes its customers? They're "interest-free" credit card is not a credit card. It's a loan. If you don't pay the full balance by the end of your term, they will charge you interest on the total amount throughout the term. The end of my term occurred over my wedding and honeymoon. I knew I was late but had more important things to worry about. I figured one month's worth of interest on $7500 isn't that much.

Beware of buying too early from Blue Nile! I bought diamond earrings for my wife’s birthday, wrapped them, and gave them to her... 6 weeks later. She found the design of the clasp inoperable and so opted to return them. Blue Nile’s return policy is 30 days... NO EXCEPTIONS. Even after satisfactory inspection of the returned earrings, Blue Nile asked for a $745 “restocking” fee. I had an extended argument with multiple Blue Nile representatives, which ultimately left me with a Blue Nile “gift” credit in return for my money. Very disappointing!

Less than one year after purchasing diamond earrings from Blue Nile, I chose to participate in the upgrade program. After returning my earrings for the upgrade, the earrings were removed from their settings by BN and after that process, I was contacted by BN to inform me that one of my earrings was supposedly chipped and they would have to downgrade the quality of my earrings. The salesperson told me he would try and “help” me and then tried to up-sell me with another pair of earrings, I told him that I had not chipped the earrings, and that they had been chipped while in the possession of BN. He denied that, and continued to try and “help” me and sell me another pair of earrings. I asked to have my earrings returned. The customer service from this company is abysmal and I would discourage anyone from dealing with this company.

My poor rating is in the final sale practice and financing sleight of hand they seem to perform. Blue Nile Credit card holds special offers that encourage buyers including 12, 18 and 24 mo. no interest APR. Of course, presuming you pay in full by the end of your term. I should note they at the time of this review still offer the sale! I paid diligently every month and even made double payments to ensure I would pay my balance in time. And after completing my tax return, prepared to pay off the remaining balance at the 12-month mark, ahead of the 18 months special I was given.

I have bought a engagement ring for my wife an year ago, They offered me 0% APR for one year and then I was told I will have interest for after that. I usually get notifications about the pay on my Blue Nile account asking me to pay the installment. I have paid accordingly and after a year of paying 80% of the money. They charged me another 50% as interest since it was in their terms and conditions that if I did not pay full amount before one year I will have to pay all the accrued interest from the beginning. This is unlike another banking I have been using so far.

I have made many of purchases from Blue Nile including my wife's engagement ring amongst other fine pieces of jewelry. There have been two occasions in which I needed customer support and both times it was awful. The first time when I tried calling, it was nearly impossible to get a hold of anyone. The second time around, most recently, I had a coupon that I had forgotten to apply at the checkout. Given my last customer service experience, I tried emailing Blue Nile. In return, I received an email back saying that it is best to call for customer support.

I had broken my engagement ring and needed to replace it. I had a budget of $35,000. I went to Blue Nile and found a princess cut stone that had an HD video of the actual diamond I would be buying. It looked amazing in the video. I also called Blue Nile and asked for expert help from a diamond expert. The diamond expert was very nice and said the stone I chose was outstanding and that I would love it! Since I had his support and since the HD video proved it was stunning, I paid nearly $25,000 for the ring and couldn't wait to receive it.

I have been a long-time customer of Blue Nile, and made many purchases from them. I love the jewelry, the prices are fair, and the customer service is usually good. However, I have received several pairs of earrings from them via FedEx, and when I open them, the earrings are bouncing around inside the package. That is not okay! I have informed Blue Nile of this problem in the past, but they have not fixed it, so apparently shipping jewelry that could be damaged in transit is not a problem for them. I'm only "going public" with this complaint because Blue Nile has not seen fit to fix the problem based on previous private complaints. That feels very disrespectful to me. Honestly, why should I as a customer have to inform Blue Nile of this problem? They have been in the mail-order jewelry business for ages, and should have fixed this problem on their own, ages ago. Maybe public embarrassment will work where private complaints and requests have not.

I'm so unhappy right now. So I ordered a 2 carat engagement ring from Blue Nile Financing that offered a 60 month payment plan. Everything went through with flying colors. I received order number and delivery date via email. So I start making plans and locking in dates. Then I get a call from Blue Nile saying that I don't have enough money on my account and I'm like, "What. You guys approved me I have the order number..."

My fiance spent tens of thousands of dollars on a platinum diamond engagement ring. After wearing it for less than 11 months, the platinum prong broke off and the diamond fell out. When we sent it back to Blue Nile, they refused to accept responsibility. They said that the prong broke off because my wedding band (which I had been wearing for only five months) had rubbed the platinum prong until it came off! I do not understand how a platinum wedding band, breaks off a platinum prong in 5 months! They DID NOT STAND BEHIND THEIR MERCHANDISE and made us pay for the repair. I will NEVER purchase anything from Blue Nile and I will warn everyone to take their business elsewhere. They should have stood behind their merchandise!

Placed an order online on 29th April 2017 for a loose diamond online and paid by credit card - Mastercard. Blue Nile offered -€100 for paying via bank transfer. However when ordering a Diamond online that you had never seen before from an overseas supplier with no prior inspection, it makes perfect sense to pay with a credit card to ensure that you have some form a consumer protection if something goes wrong.

Blue Nile has a great website and a storefront in Westchester. They make quality jewelry affordable and accessible. You can look at the jewelry online in the privacy of your home, then go and try on what you are interested in at the storefront. Salespeople are knowledgeable and helpful. To top it all off, they are offering discounts off their listed online prices. Doesn't get better than this. And what you order does not disappoint.

They treated me well and let me try on several pieces of jewelry before I bought what I wanted. They were helpful and not too pushy. The price was very reasonable. They had a ton for me to choose from. Several different choices of gemstones and precious metals to choose from. It was a lot of fun trying on different styles. I tried on some rings, a necklace, looked at earrings to go with the necklaces. It was great. It was a little pricey, but I felt it was worth it. They offered an easy payment plan for my purchase. They promised no blood diamonds, which was great. I think that is why the price was a little more, but still fair for what I bought. It was great. Done very well. My jewelry will last for years and years. I will be able to pass it on to my daughters and maybe they will pass it on to their daughters. Keeping it in the family as an heirloom.

They were very helpful when I was looking for a specific item. I was not sure where to find it and they assists me. I could not have made my purchase if it was not for the customer service rep. I was looking for a pair of diamond earring for my daughter's wedding. I wanted a hanging earring with a french back. The rep told me where to find them. They have a diamond shaped top for the french back and a diamond shape on the bottom. They were reasonably priced for the item. I had seen others similar but they were much too expensive for me. These were one hundred and fifty which was in my budget, but they look much more expensive. They are an excellent quality. The diamonds sparkle. They are in a silver setting which really makes them pop. I receive a lot of compliments whenever I wear them.

I have found that the customer service at this site to be very helpful. I had questions about the pearl bracelets I wanted to purchase, and their expertise helped me to decide which pieces to select. They have a wide-range of gemstone and diamond presets, as well as pearl sets, diamonds, and styles. They specialize in diamonds and wedding diamonds, but you'll be able to find the piece of your choice outside of wedding occasion for which you want the jewelry. The price ranges from moderate to very expensive, as they sell couture pieces and one of kinds. This is not a discount shop. If you shop, there, prepare to spend. The quality is stupendous. I purchased a mere $95 pearl bracelet and the quality is extraordinary. There is no junk here. Diamonds are certified.

The customer service is so top notch. They bring the heat and really do it the way it should be done. I found them very quite appealing! Would recommend them in a heartbeat! They had a very large selection of jewelry that would make any woman go crazy over. They are crazy talented at what they do! Good stuff! The price seems to be just about right for everything that they offer! Every item and piece is very reasonable and better that you could get elsewhere! They do a great job! The quality really is most definitely the most top notch that you could get! You won't be able to believe it! You will be telling all of your friends about this place. It is just that impressive!

Everyone was very helpful and understanding of my needs and all worked hard to make sure that I was getting what I wanted for a fair and reasonable price. I was very surprised at the selection that the store had. It was all very nice and appealing merchandise to me. I am very glad that I chose this location. The prices at this location were very competitive compared to other locations, there was no shopping around to be done which made it very much easy for me. I was very surprised by the quality of the items at this location. All of the items looked well displayed and I could instantly tell that the quality of the items were good.

My husband purchased my Engagement Ring from Blue Nile in 12/15. It's absolutely flawless and their customer service was amazing. We are both very satisfied with Blue Nile and we will spread the word!