Blue Nile Reviews

Description of complaint: I sent my wedding band to Blue Nile for cleaning and inspection and they shipped it to the wrong address. My ring was lost so they offered to replace it. I picked a ring and my husband has been emailing them to follow up but hasn’t received any response. I am very disappointed with their customer service. I own several pieces of jewelry from them and won’t be shopping with them again.

I purchased an engagement ring that cost over $10,000 from Blue Nile and it was one of the worst mistakes of my life. To explain the 2.5 month ordeal would take too long, so I'll summarize the best I can. The craftsmanship of the engagement ring I purchased was pathetic. The ring had to be returned 2 times to correct the issue, and as I type this I still don't know if the repair is being done properly and it will need to be sent back a third time! The customer service has been mediocre at best. And if all that isn't horrible enough, I could not propose on the date I wanted to and the trip I planned for the proposal was ruined. I will never purchase another thing from this awful business and will make a point to share my opinion with anyone who will listen. And finally, if you don't learn from my mistake and purchase something from Blue Nile, I wish you the best of luck, as you'll need it.

I purchased a ring online from Blue Nile and received the ring on 2/3/26. The stones in the ring were not the sapphire stones that I ordered. The stones were light blue/purple color. I immediately contacted Blue Nile to return the ring and mailed it back on 2/4/26. According to UPS the ring was delivered back to BN on 2/5. I called and did an online chat with BN on 2/7 about when I would receive my refund, and I was informed that it would be 4 to 8 weeks because of their volume.

They should get a negative number. My husband bought me earrings for Christmas. They are studs but hang down on my ears, so needed to return them. Blue Nile now says they will not take them back because it’s outside their 30 days. Yet we can prove they were not opened until Christmas and we tried returning the first week of January!!

Awful company and experience. They scammed me at Christmas time. Double charged my card and have sent me emails apologizing but not my money back. With that said the extra 2k charge on my card really hurt my family Christmas. Quality of ring that came in is less than expected. Stay away. Do not use this company. People who work here read scripts on phone and cannot problem solve. The prices look good online until you are charged twice and they won’t for money back. Disputed charge now in my card and credit card company is getting money back. Ridiculous on their mistake and then I have to suffer for weeks on end. Scam company. Prices suck you in but they do shady things and also the quality is way less than that of any expectation.

The 2ct. diamond tennis bracelet I purchased for my wife has broken FOUR times in the same place. I have asked to have issue escalated and refunded, but they just keep fixing it and sending it back without seriously examining the issue, or my request to have a refund/return the inferior product. Customer service only gaslights customers to make it sound like they are trying to help, with no actual help ever given. I have 18 emails back and forth and multiple lengthy phone calls for the multiple issues. What a total waste of time and money.

They sent order to the wrong address. Instead of rectifying their mistake, they asked me to pay twice. Delivery address is different than what was on the order. They also said that I might not even get my money back since it takes them 3-4 weeks to review. Don’t recommend this to anyone.

Hi. I am very disappointed and frustrated with the service. I bought a French Pave Diamond Eternity Ring in clearance which was supposed to be 50% off. After I bought it few hours later I found the same ring (with better clarity diamonds and wider band) for $150 more from the price I paid. When I asked via chat about the difference I got multiple excuses about manufacturing, and timing etc which did not make much sense to me. I tried to cancel the order but the ring was shipped couple of minutes after the purchase so I was not able to. Now because I bought the ring from the clearance then I am not allowed to change or get my money back.

Update- Blue Nile did actually produce my ring shortly after my original post was put up. I will still reiterate that I had a stressful experience and barely picked up the ring in time for my trip and proposal. There's clearly some back end supply chain issues on their end that delayed my order over a week.

Discovered that my ring that was supposed to be a 9.5 was actually a 9.25 according to two local jewelers with documentation. However, Blue Nile would not did not agree that the sizing was 9.25 and claimed the ring was too tight because it was a thick band. None of my other Blue Nile rings give me any trouble and they all size to 9.5. Definitely do not recommend. Will no longer be a customer.