Blue Nile

Ordered ring size 9.5 (based on their plastic ring sizer) and received a ring sized 8. Then call customer service. Given that wedding day is in 3 weeks, I am recommended to order a new ring, and that I should not be worried given that, if new ring doesn't fit, Blue Nile can always send a new ring "overnight". Turns out "overnight" means it takes 7 days to build the new ring, so in reality it's ~ 2 weeks to deliver, which would mean I would not be able to get the new ring in time for the wedding. This is a very misleading statement by "Customer Relations Specialist" agent "Catherine **". The agent clearly understands the nature of my concern (I might not get ring for the wedding), and outright lies above the "overnight" shipping to make me walk away. When asked about a supervisor, said she is the only person I can talk to to file a complaint.

Awful experience. I went to their showroom in Charlotte, NC to exchange a necklace for a bracelet. I was told in the store that my item would arrive the following Thursday. It did not. So I called the customer service (if you can call it that) and was told that it hadn't been mailed out yet. They said they would overnight the item. Again they didn't. Lie number 2. When I got the shipping information, showing it hadn't been overnighted I called again. I was told a supervisor would call me back to discuss. No one called me back. Lie number 3. I called again 4 days later and was told tough. They also accused me of lying about what I was told in the showroom. Avoid this company, they don't tell the truth and take no accountability when found out.

At first the purchase was great. Very nice staff at the King of Prussia store, very nice ring. I was worried that it was too large (my fiancee kept on going back & forth about what size she was) but I was assured that Blue Nile will resize once for free, even if past the 30-day return window. I proposed, she said yes, it was too large. We were told we could stop by the store to send it in for a free resize, which we did.

I ordered a ring two months ago and was given a delivery date. The day of the delivery it was postponed a month due to quality assurance concerns. I let it pass. It's covid. Things happen. Two days before the delivery date I reached out to their support team and asked for a status update. They said everything was scheduled on time. Day of delivery - I reach out again and they said it should be there tomorrow. Tomorrow comes and I get an update that it will be moved out another month.

Awaiting to see how Blue Nile will handle my latest return of my eternity band... Purchased in 2009 - replaced once - returned for lost stones at least every other year..... Stay tuned. Not a happy consumer..

They were good in the past. But now they are just another online scammer. Two incidents one after another. Paid for a product, next day they said, "Oh we are out of that diamond." Why would you let me add it to the cart and pay for it if it's out of stock? The answer they gave me was, "We source from different vendors." Okay, Blue Nile is a middleman now, that was news to me. After the first purchase went sideways after a few weeks I tried again. Delivery scheduled after 2 weeks. Multiple notifications in between, "We have the diamond, on its way, exciting news it's scheduled.." Then nothing till 10 days after the delivery date. "Sorry for the inconvenience." They held my money for almost a month. Middleman needs cash flow but why hold the customer as collateral?

I bought a beautiful diamond bracelet for my wife and on day one it showed up with a loose clasp. No big deal. It still worked and was fine. But recently one of the links broke. When I contacted customer service they approved the request but was very clear I'd be responsible to pay for certain damaged. A yellow flag already. This is a clear defect so no worries there. But they require the customer to pay to ship the item back. So the "lifetime" warranty has some catches. So I proceed to get the label and it says it costs $50 to ship back. That is pretty pricey. So I informed them I'd have a local jeweler look at it as I'd hate to pay $50 to ship the bracelet in for a $10 repair.

They could not repair a ring they sold me. They would not allow me to trade it in for another one. They would however “buy the materials back from me”. And then sell me the ring again. So they can sell two for the price of one? I’m done with Blue Nile.

I've been a customer ever since I found these guys about 10 years ago. Their jewelry is excellent and a very good value. My wife loves everything I've ever ordered from them and I've spent thousands with them. Customer service is impeccable and I'm just now returning the first thing I've ever bought from them to get larger diamonds. I love these guys!

"Buyer Beware." This is Comenity Capital Bank's repulsive act to nickel and dime good customers for others who cannot pay their bills on time during a world crisis. I purchased jewelry twice from Blue Nile over the past two years for a total of $7,020. Comenity Bank is the credit card company Blue Nile uses for credit purchases. Both purchases were paid off in full. However, every time I paid off the balance, the bank would charge me additional interest charges unbeknownst to me. A month or two would go by when I'm thinking the balance is paid and meanwhile, I have a interest balance for the amounts of $2, $4, etc that is accruing late fees of $27.00 monthly and more interest charges accruing on late fees.