Blue Nile Reviews

The ring size was not consistent with the size I tried in the store, so I had to send it back for a larger size. Customer service helped get what I thought was an exchange started, but after I sent it back, I received an email a week and a half later stating the re-size was in process and the delivery date was after our wedding date. I contacted customer service again and they said they couldn’t do anything to help and that I might get it a day before the wedding. I asked customer service to escalate to someone since I could just purchase the ring on the site again and receive it within a couple days. They said they could not do anything so I asked for a refund. I would never purchase anything from here again. You could have saved a customer just by offering to refund and reorder instead of saying there was nothing that could be done. Such a horrible experience.

Blue Nile will lie to you and then not take responsibility for anything when they don't deliver on their empty promises. I ordered a VERY expensive diamond (Over $24k) and explained to them the importance of the delivery date as I am leaving to go on vacation with my girlfriend and I plan to propose on that trip. They told me that they would give special attention to my order and try to ship early. I followed up to remind them of the importance of the delivery date. They were supposed to overnight it on 9/23/24.

We purchased our wedding rings from Blue Nile in 2013. It was a great experience. In 2024, we did a diamond upgrade which not only was another great experience, but the staff was incredibly helpful, communicative and knowledgeable during the entire process. We did end up updating the original floating diamond band to the newer version and went with platinum. I could not be happier with my ring and my Blue Nile experience. I would highly recomend a Blue Nile engagement ring. For reference, we upgraded to a Marquise diamond 3.26ct colour D clarity VS1 with the new version the the Floating Diamond Band in platinum.

We received a poor quality ring where a stone fell out in less than 8 months of occasional use. We spent almost $4k. We were reassured that Blue Nile stands by quality and will rectify the issue when received. We paid and insured the ring, sending it in for evaluation/repair. Even though blue Nile agreed it was just normal use, they insisted we must pay for the repair bc they recommend we should have been having someone look at the ring every six months to check it (news to us?) they recommend using blue Nile to repair due to their high quality repair process. We pay for the repair. Blue Nile replaces the stone but also adds extra metal around it that sticks out/snags on material. It doesn’t match the rest of the ring. We send pictures and blue Nile agrees to repair the issue. We received the ring back in the exact same condition/metal sticking out. There was no repair done. Customer service says they’ve done all they can.

The process was super easy. Placed the order, paid and the diamond earrings showed up two days later. Great quality and super competitive pricing. Even received the certificates in the box as well as an appraisal. My Wife absolutely loved them!

They guided us with skill and openness through the vast world of diamonds until I found the perfect stone, which was incredibly sparkling and stunning. I had the most amazing experience choosing a ring and diamond! It was very daunting to see how many various factors went into diamond grading. All of my needs for diamond searching were met by the staff. Her depth of understanding regarding the science pertaining to diamonds and jewels was astonishing!

Purchased a birthday gift on Blue Nile online. I asked Bluenile for a pick up location. They advised an address close to me in Las Vegas. The address was wrong. The package could not be delivered. I spoke to Bluenile and they simply suggested cancelling the order. This gift was intended for a special occasion. No matter whom I spoke with at Blue Nile and UPS.. The only party to change the ship to address was the vendor and only then did I realize that Blue Nile was not the supplier. They are middlemen and as a result had no capability nor desire to assist in simply redirecting the shipment. As a result I did not get the package, could not give a gift as intended and in the end a real disappointment. Don’t trust Bluenile to assist when needed most.

We realized that we couldn't afford what we wanted after shopping at some of the chain jewelry retailers. However, Blue Nile had lots of rings that were on sale at deep discounts. We purchased our rings for about 35% of list price, which enabled us to focus on higher quality. We are completely satisfied with our rings from Blue Nile!

Blue Nile customer service I think has the best customer service of any company I’ve ever worked with. They are so fair with their prices. They have 24/7 availability, and they do what’s right by the customer to help them as much as they can. I upgraded my original engagement ring through their upgrade program. Ann A. Helped me every step of the way and emailed me a beautiful diamond that was a larger carat and better quality for the price than what I chose initially for the upgrade. It was perfect. On top of that since my original engagement ring was soldered to my band I really wanted my band back to wear with my new ring since it was the band I was married with.

A very good variety of bands and rings since the website search, complemented by kind and gentle personnel when we have arrived and Liz providing us a great experience through the whole purchase! Truly recommended!

Nice pendant, arrived in relatively short time. However, the import process became really cumbersome after the hub in Dublin closed: customs require paperwork and make questions that a common customer is not usually prepared to answer. Blue Nile offers all the needed documentation in advance for diamonds import, but nonetheless, it is a complicated process and the shipper (UPS) is not helpful at all.

Had an absolutely goat, wretch, and horrible experience with this company. Purchase a $2000 ring that UPS delivered to the wrong address. Blue Nile did not care. Told me it was delivered and that’s all they care about. Do not go anywhere near this company.

They mention a price match, I found a diamond from James Allen with the EXACT same characteristics. They refused to match thus I canceled my order. I will take my $9,500 order elsewhere. Please beware that they do not honor their word.

This was the best price we found on this ring by far. I called multiple companies to see if I could get this in the size more quickly. Great quality, great price. My husband loves this. My only wish is that I wish Blue Nile would be a little bit more explicit about which items they do overnight shipping for. We waited to purchase longer than we should’ve because we thought we would get free overnight shipping. It turned out we could not get it, so we had to wait to get it until after our marriage and purchased a temporary band for my husband elsewhere.

Ordered a diamond pendant necklace. Chain arrived knotted. I spoke with customer service and their suggestion was to take it to a jeweler to replace the chain!!!! I asked if BN could do that and I was told no that the pendant I ordered comes with the chain as a part of the “structure” and BN is unable to switch the chain. I do understand the type pendant I ordered has a secured chain. Unfortunately that type pendant only has that same chain on BN website. The diamond is beautiful but I’m terribly disappointed in the chain and in customer service

This is the second time I have worked with Blue Nile. Every aspect of my experience has been very positive. Everyone has been completely professional and the service has been excellent. I purchased an anniversary ring and needed to change the setting. The return service and resetting were done in a timely fashion and I was even given credit back when the new setting I chose went on sale during this process. I have recommended Blu Nile to several people and in the future will work with them again for my jewelry needs.

From the first step of choosing the setting and diamonds, to the quick turnaround of delivery, would absolutely recommend Blue Nile for your next diamond purchase. And to top it off, my wife absolutely loves the diamond earrings!

I recently purchased a solitaire necklace for my wife on our 10 year wedding anniversary. Pricing was fair, necklace is beautiful and my wife is very happy! A week later, the diamond went on sale, Blue Nile refunded me the difference immediately, making the deal even better than before. Thank you Blue Nile customer service, couldn’t have been any better.

As title states. I went back 6 months later and of course there is 30 day return policy. Basically told that sucks. Now because it is lab grown. I cannot even sell for half the value. Buyer beware. Lab grown diamonds look amazing but are not desirable in the secondary market. Some companies won't consider purchasing unless they are a certain weight. Mind you I paid $5k for the setting alone, with two mined baguette diamonds totaling.48 carats. Super disappointed with how the "oh well" good luck was handled from initial conversation with another person. Mind you original salesperson showed sympathy and was kind when I went back.

I saw an imperfection in the ring we were originally sent. It was nothing major. However Blue Nile had very good customer service and replaced it free of charge. Great ring at a fantastic price. I would do business with Blue Nile again.

Blue Nile has been excellent in the whole process start to finish. Very well laid out website giving all the necessary information I needed before making my decision. It all felt safe and secure with no hesitation to purchase from Blue Nile. The product I purchased came very well-packed and exactly what I ordered. Images on the website truly show what you are purchasing so there is no risk of getting something different than the image. Excellent experience. I would highly recommend Blue Nile.

I love my new band, it matches with my 2006 Blue Nile engagement ring perfectly. It’s very comfortable, lightweight and sparkles so beautifully. It shipped and arrived quickly as well. Initially with this purchase, I was disappointed with Blue Nile because the first eternity band I ordered was cancelled after my order was accepted and credit card was charged but I’m happy with the end result.

Updated on 08/05/2024: Blue Nile reached out for my order number to look into the incident further. Never heard back from them again. I took my ring to another jeweler and they were able to resize it in 5 days. Stay away from this company.

I have purchased 4 rings from Blue Nile. 1 engagement ring, and three wedding bands. Two for my wife, and we got mine from there as well. We were very happy with the rings, the quality and the price. The part where things went south is when it comes time to get them cleaned and checked out. We overnight her ring to Blue Nile with insurance for them to clean and inspect it to make sure it is still in a good setting and nothing is coming loose. This is a free service, and it very well should be. They say that it takes 4-6 weeks to complete this and then send it back to you, which is a lie. We have send her ring off a total of 3 times now, and it is usually 6-9 weeks to get it back!! With it taking that long, every 6 months like it is recommended, that's over 16 weeks- 4 MONTHS out of the year that Blue Nile has your ring and not you.

Ring is as pictured and of great quality. Price is good too. The only reason I’m giving it a 3 is because the sizing is off. My husband had previously been to a jeweler and was told he was a size 9. We ordered a size 9 and when it arrived it was too small. I contacted customer service and they said different stores have different sizing tools and can vary. The ring comes with one free resizing which is great but I’ve requested their ring sizer to be sent to me twice and still have not received it.

Overall, a very poor experience. A birthday gift I sent never arrived and I was never notified. The service I received trying to get a refund was terrible. I had AMEX, an excellent service provider, intervene to get my credit. Blue Nile said it would take 4/5 weeks after they received the item back to issue a credit, but the item was sitting in a UPS office in California, over which I had no control.

My experience with picking an engagement ring and diamond was absolutely wonderful! My partner's only criteria was to have the most sparkly ring possible. With so many different criteria involved with diamond grading - it is quite overwhelming. Luckily Helen was there to take care of all of our diamond hunting needs. Her extensive knowledge on the science of diamonds and gemstones is astounding! She was able to help us navigate the large world of diamonds with expertise and transparency to find a diamond that fit our criteria - and it was indeed extremely sparkly and absolutely gorgeous. We couldn't be happier with our experience! I highly recommend stopping by and working with Helen for all of our diamond needs!

Fantastic shipping, delivery time, price and product!!! Got earrings for my wife for anniversary present, she was thrilled! Was a little concerned as it was the first time I used them, but couldn’t be happier. Will use again!

I love my diamond eternity band. The quality and the value is unbeatable. The diamond quality even though the diamonds are small was very remarkable. A lot of times jewelry that have smaller diamonds also have lower quality diamonds, but not on this ring. The color and sparkle of the ring just makes my solitaire engagement ring look so much prettier.

My engagement ring has a broken prong on the platinum head. This ring was rarely worn, and definitely not damaged, which leads me to believe it was an original materials or manufacturing defect on Blue Nile's part. I was quoted 3-5 weeks for the repair. It has now been 4 weeks, and I asked for a status. They told me it will now be 4-6 weeks "or maybe longer". I also asked how the repair is being done (replacing the head or ...?), and have received no answer at all. Any jewelry store would explain the planned repair in advance, then do the repair, then explain any differences from their plan. But Blue Nile feels it is acceptable to give no answer at all for a defect on the expensive ring I purchased from them??