Geek Squad Reviews

Andrew from Best Best contacted me through my BBB complaint and was able to resolve everything

First of all it's been nothing but a pain dealing with these guys, Best Buy gave us one price, when we called Geek squad, they told us it was going to be more?? We sent one phone back, as my son's screen cracked, they sent us another one saying it was repaired. Not even 2 weeks later the phone stopped working, so after a long conversation, we sent it back again, the lady said it was going under previous claim since it was still under the first claim, now they want to charge me $200 because they said it was dented, even though it's been in an Otter case??? We're now being told to call back on Tuesday??? I believe they are scamming us.

What a ripoff company! Take in my son's broken HP Chromebook, Geek Squad rep states it will cost $39.99 for the assessment, and then in response to my question says "I can't quote you the price for repairs." I told her my concern is this device is only a few hundred dollars, but brand new, so if it costs $100 I am not interested in giving the assessment fee and will just toss the new unit. She conveys it usually runs about $75 for those types of devices.

I was hit with a virus and I called The Geek Squad. The technician came and was here for over 5 hours. Of course I had to pay extra (what else is new) and he said all was fixed. I did not check the system before he left as the manager later told me that I should have done, but I thought that after paying close to $600.00, I could rest easy. Later that day I tried to go to my online banking, and no way no how could I get on. I tried to get into my stock page, no way no how, I later got a call from the manager and he told me that unfortunately the virus had wiped out my email system.

Geek Squad took remote control of my computer to fix a problem with my Kaspersky. The agent was from the Philippines. I watched my screen as she worked for several hours trying to fix the problem. I asked for another technician (who was also from the Philippines). This woman spent another several hours trying to fix my problem. After close to eight (8) hours, the problem was not fixed and I now have a computer with many more problems than it had.

I found out I can't print PDFs, for some reason it doesn't print anymore, maybe is a plug in or something simple to solve for the people that supposedly know a lot much more than me. But they did, because I had to wait about 1 hour before somebody could honor me and attend my request. What for they charge you and offer you to help you if they are too busy to do it? Or you need to hire more assistants or you need to charge less for a pretty slow service.

It advertises that it repairs cellphone screens. NOT true. They only replace iphone screens. So even though my phone was in working order except for the cracked Samsung screen, they said they could not repair it.

Not only was it expensive and useless, cancelling the "service" required several phone calls of at least 30 minutes a piece. All my numbers (phone, membership, cancellation, "confirmation") weren't "on file". Utterly useless and difficult to negotiate.

The worst experience I have ever had! Called on 09/13/17 to request a quote for wall mounting Apple TV, cable box, router and hide all wires and cables in the wall (TV was previously wall-mounted by Geek Squad 3 weeks before that) was quoted $249.99. I wrote down the confirmation number, so I don't have to go through explaining what I want again. Called on 09/23 to schedule the service and submit the payment however was told that the price I was quoted on 09/13 is incorrect and it actually is going to be $326.49. I spent 3 hours on the phone with customer service so that they can finalize the order correctly and was told that technician will come on 09/30 between 8am - 12pm.

NEVER buy into the Geek Squad Protection. The story is - I got a replaced phone, which is refurbished, and also DEFECTIVE!!! Then Apple cannot fix it, as it is not my original phone, and Geek Squad customer service representative is just a jerk, which even cannot transfer my call to their supervisor. They just keep saying "oh your warranty is expired ONE DAY!" Who want that customer service? Geek Squad is just a joke. Do not buy any warranty from Geek Squad as it would never worth it. If there is a problem, just fix it yourself. It would way worth the money you throw to the trash company.

Saga Begins... Chapter 1. Early September 2017... My friend buys a new laptop and in doing so had to transfer the data from her absolutely minty-fresh hardly used HP Laptop which I was buying from her. She takes the laptop to Best Buy/Geek Squad on Staten Island (yes, there is only one) ~ Pays for the service, waits, goes to the store where "Agent Gabe" worked on it and the "laptop needed to be reset since it was freezing" and calls me to pick up the laptop. To my surprise the laptop was released without any back screws. The laptop was literally being held together by snap-closures of the laptop. I tell her, "The laptop is mint. How could it be freezing? What the hell did they do to it?"

I've never EVER been so disappointed with Geek Squad's chat service!!! I was asking the agent to solve a problem for me and he took 12 MINUTES doing nothing but ignoring me. I finally said, "Hello are you there?" And then he just ended the chat without any solution!!! Very disappointed!!!

I will never use Geek Squad again and because of their actions I will never be buying from Best Buy again. I was on the phone with them for an hour and a half trying to fix an issue with billing and my phone. Mind you I was on hold for much more than half that time and transferred over 6 times. 6 times! After all of that nonsense I decided to demand speaking to a "manager" who BTW didn't help me one bit. I couldn't get a refund for the billing. But oh hey they canceled what I needed. I could have done that myself. Now I'm out money and I'm annoyed. Again, I will never ever buy another thing from Best Buy because Geek Squad is full of incompetent human beings. Who have no care for anything and don't actually help with a damn thing. I wish I could give them negative stars for a rating because I'm absolutely disgusted with them.

Purchased a number of gaming computers and gaming headsets. Sold into the merits of the warranty plans from Geek Squad provided the items could be returned directly to the store. Dealing with the Manager at Downtown Vancouver and the Assistant Manager at Park Royal. Both, in front of my young adult children, confirmed a few times, that any items could be returned to the Geek Squad counter. We made the managers repeat this a few times in front of the entire family, due to previous lies. One item broke very recently. All promises were again denied. All promises made directly from Geek Squad were broken. They lie to our face that they never mentioned returns to the store. Lies and Lies. Then they inform me that the manager I was working with, left the store over a year ago. Lies. I purchased another gaming computer from him just 3 months ago. He still works in another store. Lies and more lies. The warranties are useless.

I had purchased my laptop at Best Buy. So after a McAfee download did not work & my desktop could not be accessed (to remove the bad download & retry), I went to Geek Squad to get help. I was told if I wanted my files saved I'd have to purchase their 1 year plan for $200 for repairs/protection and it would be another $80 to save my files. I left the store mad since this computer was purchased 2/2017 and has had other issues (bad drivers, bad battery). I found Dave's Computer Service, and for $175 he upgraded to Windows 10, fixed my computer & saved my files!!! Got my refund from McAfee $59.99 as Windows 10 has security already added in! Wouldn't that be nice to know? Guess Geek Squad neglected to tell me that. So for about $115 my computer has Windows 10, security, and all my old files!!!

Just to remind you never be pushed to accept its Geek Squad protection service. When I bought a laptop in June, I was pushed by a Best Buy staff to use its Geek Squad protection service even though I refused many times. He promised to deduct about $60 if I chose its Geek Squad service. The reason is that I only have to use Geek Squad service and pay the monthly fee of $19 for three months, then I can cancel it without any penalties, which meant that I actually get the Geek Squad protection free these 3 months. I finally cannot stand his lobbying and decided to try that service.

I took my computer in to Best Buy in Cedar Hill, TX. Have had NUMEROUS problems since. Have spoken to them (Geek Squad) by phone 2 or 3 times with looong waiting for them to return my call. This last man that was supposed to be a SENIOR experienced agent just wanted to argue. Said he couldn't help me get back on Facebook, but the previous lady said only a senior agent could do that. Finally was able to contact with Dakota, who claimed they could not help me with FB set up. I am so confused and disappointed in Best Buy's Geek Squad! What happened to the one (1) yr. guarantee I have with LOL GEEK SQUAD? Probably will NEVER hear from them, but I'm through with BEST BUY!!!

I have spent 30 years in the field of process improvement from a customer service/delivery perspective, but I can honestly say I have Never seen such a catastrophe in terms of providing customer support. From Day 1 when I first started using Geek Squad support via annual maintenance contract, I had issues with their processes from first getting in contact with them... the wait times whether on phone or online are ridiculous, to the absolutely crazy process they put you through when you have to return a product they're not able to repair.

Call to cancel in the morning. On hold for 20 mins and am told their system is down, I request an email to cancel. “No. We do have that service” - hmmm no confidence they could fix anything. I have to call back on the line for 40 more mins, transferred 5 yes 5 times where I had to repeat my name, phone, address. Then I ask for a confirmation email. This is actually cancelled because well the service is nonexistent. “No I'll put you on hold and give you a confirmation number if you wait.” GRRR wasn't that hard to take my money was it...

I made a payment with my credit card to renew my Geek Squad account. When I tried to have them clean up my PC, they told me my account had been cancelled. After 2 1/2 hours on the phone and a "boss" was to call me back (and never did) they wanted my credit card # again. After one of the ladies told me they showed a payment but didn't know what account it was to go to. Then I told them to just refund the money. Then I was told to send my credit card statement to them. After I told them "No I wouldn't send the statement." They said "We don't show there was a payment made..." Best Buy and Geek Squad have lost any of my future buys, and warning others not to purchase items from there.

I bought my laptop at Best Buy on March 2, 2017 with Geek Squad membership, I was told that I can cancel membership just before 6 months without any charge. However, when I called few days ago, I was told that there will be $10 charge if I cancelled at that time, so I wait and call again today. However, it is so hard to get someone and I spent quite a long time to wait and the phone was cut several times. I had to try again and again. Finally, I can talk to someone, but this time I was told that I will be charged $10 if I cancel today.

I dropped my iPhone 7 plus and cracked the screen. It was a very simple crack, the phone still worked, nothing else was damaged. Straight forward repair right? I wanted to do the right thing and have it repaired right away by someone who was certified to repair Apple products so that the phone was still under warranty. I took it to Geek Squad so I could use my Best Buy card for the $150 repair. Let's stop here for a second. Keep in mind the following: I'm usually a very patient person. This experience left me wanting to either CRY or YELL. They said that they would send it off to Apple and it would be back in 3-5 business days. Fast forward 5 days when no repairs were made and no phone was shipped back, they said they were wrong about 3-5 days and it's ACTUALLY 5-7 days. I waited 2 more business days, STILL NO PHONE.

My TV was bought new with a 3 year warranty. It crapped out in less than a year. After having techs come to my house 4 times, wasting 4 hours out of my day each time due to the inability to articulate an arrival time, installed various parts over a period of several weeks, it is still not fixed. The last time he came, the tech asked ME what the other techs had done. FINALLY they agreed to replace the whole unit. In order to do this, I have to call a number to let them know I agree with replacement, and to generate a replacement number (shouldn't the tech have told them this?)...

I took 2 computers in for repairs earlier this year. About 2 months ago I started getting calls from scammers saying they represent "Geek Squad". I don't believe them. The problem is that they know each computer and when they were into "Geek Squad". They know how much I've paid "Geek Squad" and when I've paid them. Geek Squad says there is nothing they can do and that what I'm saying doesn't sound right, well obviously. I know all the scammers want to do is take over my computer with Fastsupport.com and put a virus on so I pay to have it taken off. I won't let them. They call the house easily 10 times a day from all kinds of numbers. It's beyond frustrating that "Geek Squad" has no care whatsoever and won't even look into the matter.

I purchased my desktop computer at Best Buy in May 2015 and have been paying for Geek Squad every year. I called them today because I have been having trouble connecting to the internet with this computer for 2 months and it's getting worse. For example, I was trying to use Google today and kept getting messages that there was no internet connection. I called my internet provider and after running a few tests, and the fact that all our other devices in the same room have no trouble connecting, I was told the problem is with the computer.

I bought a LG 60 inch TV and LG sound system from Best Buy and paid the Geek Squad to install it which they said included the following: Mount and secure TV to a wall. Conceal in-wall rated cables for a professional, clean look. Connect TV to multiple video devices. Program cable box or satellite remote to control TV. Connect TV and video devices to existing Wi-Fi. Configure smart TV or smart Blu-ray player apps for media streaming. Perform software and firmware updates, as needed. Provide demonstration of TV and video devices.

Had a repair session planned 6 weeks in advance. Received confirmation email and phone message. I stayed at home day of appointment for 4 hours, no one showed, no communication whatsoever. I called next day, was on hold for 30 minutes before 5 minutes of background noise (think butt-dial) until someone noticed I was on the line and promptly hung up. I tried calling in evening, but phone center was closed and referred me to online site. Online consultant, Angelo **, said he couldn't help me and referred me back to phone center. Finally reached phone center, where multiple times they wanted to put me on hold to figure out what happened Monday. I didn't want to wait more, possibly get cut off again, for them to fix their own problems, so I just made new appointment. We'll see if they show this time. Given numerous steps and failures, does Geek Squad just want to make it so difficult that they don't want to fulfill their obligations?

I came in with my laptop, which was still basically as good as new physically after 3 years of having it, to check for any issues. I left my charger with them too, just for the sake of convenience. The things I specifically wanted them to look into were system tune-ups, interference of Bit Defender to Steam connection, a recommendation for a better antivirus that is more compatible for gaming purposes, and WiFi connectivity issues. I've been paying monthly membership for the GeekSquad service ever since I got the computer, and therefore did not have to pay for the check up. I was originally told this would take 3-4 days.

I bought an iPhone 7 from Best Buy and they did encourage me with buying the protection plan with Geek Squad. They told whatever happened by accident they will replace the phone with the new one but you need to pay $200 for that. A week ago my phone fell down and the screen was cracked. So after filing the incident the replacement was delivered after 5 days. A phone with brightness problem. I called them and they told me in the contract is mentioned that the phone will be replaced with a refurbished one. I asked them what if the refurbished one has a problem worse than my own phone. They told me that phones are already checked!!! This is not true as you could see that problem with the replacement phone. Never get fooled buying the protection plan. If something happens you can fix it better and cheaper.

I purchased a Denon receiver and ceiling speakers to be installed in a new home that my wife and I built. We moved into the home in late April and had the install completed in early May. All was well for the first 3 weeks but then the receiver crapped out after alerting me to download an update. The update failed halfway through and the receiver was completely bricked. Not even the on/off button worked so I had to unplug it to turn it off. I notified Best Buy and they told me that the earliest they could get the Geek Squad to my home was 3 weeks out. Unfortunately, I had a business trip scheduled for that week they wanted to come to the house so I was forced to schedule the repair for 8/3/17... 3 months after the receiver had initially been installed.

Recently contacted the Geek Squad to have a warranty repair done on my plasma tv. Appointment set for July 21st between 8-12. No one showed, no one called. Very upsetting. Called Geek Squad. They said the part didn't come in. They never notified me. Asked them to change the contact number for the service. Made new appointment for August 1st between 12-2. Guess what, no one showed even though I had called my local store and was told he would be there around 12:15. The part was still not in. After work I went to my local store in Milford, MA and spoke to the Manager to express my frustration. He was nice but said there was nothing he could do for me. I have scheduled a new appointment for August 8th. We'll see what happens. I have bought three tv's from Best Buy all with extended warranties. What is the warranty worth if they never show up. Very frustrated. The folks at 1-800 Geek Squad were not very helpful.

Gladys was maybe the fifth representative I was transferred to. She made up for the time I was cold transferred and lied to about why they couldn't help me. I have a NOTE 5 I sent in to be replaced due to the LCD screen, paid the $200 deductible. That wasn't my problem, the problem is the Replacement phone was sent blacklisted. This phone was not authorized to be activated. However, Gladys made me calm down and was very helpful and if she didn't know she figured it out for me. She resolved my issue and will be sending me a phone that is not blacklisted and at no charge. She makes this company look good. I'm thankful to have come across her phone line. Very sweet and helpful! I wish her the best at this company! She went above and beyond.

I called the Geek Squad for 3 issues with my computer. The initial tech was an idiot and had to refer me to a level 2 tech. The level 2 tech. took control of my computer for 3 hours, said it was fixed. All they did was a diagnostic check and did not fix the 3 issues. I called back to try again and asked them to read me the notes from the last call. It confirmed that my 3 issues were supposed to be addressed. This time the tech. Googled what one of my issues were to try and fix it and still could not figure it out. Really??? Geek Squad’s problem is they do not pay enough to get qualified technicians. There are other choices out there for tech help and will give someone else another try.

I chatted online with the manager of Geek Squad and said that I needed a dc jack repaired for an Acer Aspire One series 725 laptop. He said it would be $149, to which I responded that that price was a little too high. He knocked the cost down to $100 after he asked and I told him that I was a veteran. I asked if the repair guy will be bringing the part that I need with him when he comes by. (BTW, I printed a copy of our chat.) This was his exact response: "It's a hardware connection problem. We know what to do. We'll open it up and get it working for you."

When I bought a MacBook Pro from Best Buy in 2012 I bought the three year Geek Squad Tech Support plan. I used it once about a year into the plan. For $70 a year I figured it was cheap insurance. The last two years I paid with their automatic renewal. I have a new credit card now and this year's renewal didn't go through because I hadn't changed my credit card on my Geek Squad account. So, I tried to log into my Geek Squad account to change it. No luck. When I try to go to Geek Squad online I'm taken right to Best Buy. Well, I figured Best Buy owns Geek Squad so I tried to log in. My Geek Squad account number doesn't work. Finally, I thought I'd just call and talk with someone and get this straightened out. What a fiasco! Recording after recording with lots of wild static filled music (?) then silence when I was cut off without ever talking with anyone.

It is a nightmare to sign up a protection plan using Geek Squad service for the washer. The washer cannot hold a water in the machine. It took seven days for a person to check the washer. It took another seven days to get a part delivery to my house. I suspect the part might be a wrong part due to the orientation different to the original part. Geek Squad distributor manager refused to listen up and insisted the tech must come to recheck the parts. It took another seven days to get an appointment.

Geek Squad, Hammond, LA, notified us by email several times to let us know that they cold not auto charge our credit card for the renewal of our security on my husband's laptop. Our bank shows that they tried to use our credit card on June 19, 2017, June 20, 2017, June 20, 2017 and on June 23, 2017 they were finally successful. When I reached Rachel, in Minnesota at ** on June 24, 2017 @ 5:47 p.m. she stated that they got the updated information from my bank. SAY WHAT? This was a red flag because I then contacted my bank and they stated that they do not give out any information, she is another person that needs to be fired for lying to a customer.

I have a 4 year old All-in-One Samsung 700. It sustained a move and wound up being nothing more than a really good monitor. That is, until I brought to Geek Squad in Gilbert, AZ. I dropped off, showing tech how to power on and toggle different source input. I purchased a new hard drive and the $149 repair service. Within a few hours of dropping off, the tech called and said they cannot move forward with swapping out hard drive because motherboard is bad. So I said fine, I will continue to use as a monitor. I picked up next day and took home.

Recently my wife's computer crashed. BB technician said the hard drive crashed. I purchased a new HP with a back up hard drive. The salesperson wasn't knowledgeable about their products. Brought the computer back to the GEEK Squad and asked them to download my files from the original back up hard drive, install a existing Windows Office Suite, and install a printer driver. I was charged $180 and told that the work would be completed by 7/14. I didn't get any notifications on their status email that was sent after 5 days except that my computer had been checked in.

Brought a computer in for addition of SSD and installation of OS. Installed a mechanical HD, called back and said did not have proper hardware, could not install. This after multiple attempts at returning calls and being hung up on their horrendous phone system. You CANNOT get to the computer dept and was told they don't answer the phone many times. Finally just picked my computer and went elsewhere for repair. If you want poor service, indifferent service, incompetent service then use Best Buy Geek Squad.

I took my Dell Inspiron to Geek Squad because the power cord that came with it (Dell is no hero here, either) had corrupted the operating system. I asked the clerk directly if they would destroy my data and he said "no, we wouldn't do that." They then wiped the computer clean of everything and told me it was my fault. There was an option to send it to a regional center and they could restore the data for a charge estimated at between $700 and $1,500 -- more than the cost of a new computer. I will never use Geek Squad again.

A covert online Best Buy Geek Squad agent almost wrecked our computer. However we took the computer in to The Best Buy Geek Squad in Hanover, Maryland at Arundel Mills. The guys there, especially Brian, Jeremy and Charles worked on it tirelessly for nine days and finally got the back-up back on to the computer after 18 tiring hours of backup. If you need Geek Squad help from Best Buy take it in to the physical store and do not use their online service. In Maryland please use the Elkridge, Hanover or Annapolis Best Buy Stores for their Geek Squads. They are the very best in Maryland.

Geek Squad is owned by Best Buy. Geek Squad is a business. Businesses need money to operate, and most businesses sell legitimate products to fulfill the needs of their customers. Geek Squad sells a "protection plan" that you pay a flat rate for. Or so you think. Tonight I encountered a scam from them. I had a problem with the software side of my computer, and they tried to stop my OS from working by choosing to boot into a non-existent drive. They said that they had lost connection and that they would need to see the PC in person. This means that they would charge me even more. Thankfully, I am tech savvy and I was able to choose to boot to the OS drive. These people are scammers and should be shut down and sued for misleading and scamming customers.

I may be paranoid, but I believe Geek Squad may have infected my computer with a virus. The coincidence between their software, Webroot, expiring tonight and a message on my browser that I was infected is more than just circumstantial. So, I went to Geek Squad Chat, explained my concern and was disconnected. Back to the chat again, and again explained my concern and was then disconnected. A third time, and I decided to call them directly. Could I understand a single word the "agent" was saying? No. She talked so fast and I asked her to slow down nicely... She kept up the speed and said she wasn't talking fast. Save your money, the only thing the Geek Squad Contract got me was sales spam for Windows 365 which I don't want and the Webroot they installed which I also didn't know I bought. Honestly? I think there is something rotten in Denmark here.

My Omen Laptop had squeaky noise & stiff hinges upon flipping the screen open. Went to Geek Squad told them it's still under manufacturer's warranty & was told, "We'll take care of it for you" (I was thinking I'd save $$ on shipping & have Best Buy send it to HP). The agent at Geek Squad explained to me how the computer is going to be fixed. 7 days later I went to pick up the computer & the hinges were fine & appeared to be in good operating condition. Couple of weeks later the hinges started to squeak and the cover surrounding the screen started to "come off "??? I went to geek squad and told them what's going on & was told we'll send out again, little that I knew that Geek Squad repairs the computer & charges the manufacturer for the repairs. I thought Best Buy ships the computer that don't have the extended warranty to the manufacturers. If I knew that was the case from the beginning, I would've never went to best buy.

I purchased my computer from Best Buy with McAfee and a year later took computer in with problems to their Geek Squad. After debugging my computer they said they had a better security. They put their Webroot security on the computer. I asked if they had removed the McAfee and they said they couldn't. I then purchased their computer support for a little over $300 for three years.

I paid for the three year tech support service where Best Buy claims they will fix anything with your PC if it goes wrong. This is far from the truth. The only problem is that for the majority of problems, they will not fix them remotely. Anything other than a basic tune up and you will be bringing the computer into the store. And if you are like me, who needs his computer to work, it's too costly to be waiting multiple days for a fix that can be done by another tech support company online remotely in an hour.

We had purchased a new A/V receiver from Best Buy. As we were having difficulty connecting it ourselves to our existing TV/DVD player/turntable, we decided to enlist Geek Squad come assist. Ordered the service on-line and received an email stating to call their number to schedule an appointment. When I called, their automated answering service kept directing me to the wrong menu. I got frustrated and decided to call the Best Buy store I bought it at instead of the 1-800 number. The representative at the store said they could not access my order because I made it online and there was nothing they could do.

In January I purchased an ACER computer plus 3 year warranty by opening a Best Buy Visa credit card. After a couple weeks of use things started going wrong. The number pad was working only on occasion, the touch screen didn't work at all and it was shutting off all by itself. I brought it back to Best Buy/Geek Squad and they sent it for repair in Kentucky. They said 6 weeks. Meanwhile, I needed a laptop for work. So I purchased one NOT from Best Buy. Finally I got word that my Acer was deemed unrepairable and a full refund in form of a gift card was going to be issued. So, I want to pay off the credit card with the gift card. They are telling me they do not have the capability to do that. So in their greedy corporate eyes, I am supposed to pay for something I do not have. And then spend another $600 in their store.

I purchased a ram upgrade from them for an iMac. After installing and rebooting I lost access to hard drive. Called Geek Squad. Ran some diagnostics and was told to bring to local Best Buy. He said cost would be $39.95 and at most $100 to fix. Brought it to Ft. Myers store & was immediately told base price was $150. When asked of discrepancy of price, they told me it depended on area of the country. Never told that. When I told them, "Your product caused the problem," they said if I had paid them $40, they would have fixed any problem related to RAM. I said salesman never suggested or explained that. They could care less. No more purchasing from Best Buy. Dishonest sales and support practices.

They basically sell you with "just bring it in and we'll fix it or replace it". But, it's just a scam. They follow the product's company warranty. So if you happen to damage in my case the TV controller, I was advise by a Geek Squad rep to send it to the manufacturing company as I am in still within their warranty. According to the Rep "It'll be less of hassle than dealing with GEEK SQUAD." WHAT!!! After I paid HUNDREDS of dollars. After that, I noticed some of the pixels burned out and a shade of blue around the edges of the TV. I contacted Geek Squad with my concern and they sent over a tech. According to the "TECHNICIAN" he does see the dead pixel but it's below the amount of pixel damage needed to take it in for repair and the blue shade is normal. Basically "your TV is not damaged enough to be replaced, GOODBYE!" Wow amazing. These scam artist.

I bought a new LG phone at Best Buy 7 months ago and was talked into the Geek Squad protection plan. I have been paying $30 per month for the security of getting a replacement phone in case of a accident. I cracked my screen and went to Best Buy. I was told to go online. That was a dead end. I then called them and waited on hold for a half hour. I was told to send a deposit of $800 for my replacement to be sent out. Bottom line this plan is a scam. 800 for a refurbished phone. I cancelled my plan. Needless to say I am out $200 for absolutely nothing.

So unhappy with our Best Buy purchase. My husband bought a TV on 05/06/2017 with Geek Squad protection plan. Spent a total of $1094.39. TV stop working on 06//7/2017. Called Geek Squad to trouble shoot the problem and result a part went out and the next person available from Geek Squad to come out to fix it would be June 13th and the part would be mail to our apartment. We are missing the playoffs. My husband was told they didn't have any earlier dates. Next day went back to the Farmer's Branch Store Best Buy spoke with the store manager. He would not exchange the TV. It's a shame after a person spend their hard earn money this is what you get. The TV only lasted 30 days. My husband saved for 6 months for this TV. What has happened to customer service?

Every experience I've had with Geek Squad has been terrible. The two or three times that I've brought in a laptop for them to look at, they said it was "beyond repair" and tried to talk me into purchasing a new one. Maybe they get a commission or something? Regardless, although these were old laptops, I felt like they didn't even try to figure out what the problem was, and instead were just trying to sell new products. At the time, I could not afford a brand new laptop, so the fact that they were passing me off to try to purchase something was pointless. Ironically, I was able to get someone else to fix these supposedly "unfixable" laptops. I say - avoid these guys like the plague. They will likely rip you off. Go somewhere independent, or go with a recommendation from someone you know.

Took my pc in the other day. I'll start with the issue of having to schedule a drop-off apt... and also a pick up apt. You guys need to be ready at said time not keep me waiting over a half hour. Had two issues... flashing screen on a 3 year old pc purchased at Best Buy... was told it was too old for them to have the part to fix it. REALLY. Also had issues with fb was told due to their internet they were unable to address this issue... so get the pc back and it works worse than when I dropped it off. Will most def be looking for a new service provider.

I bought a Microsoft surface from Best Buy for my daughter and within a few months she complained it would not charge properly. I had the warranty (almost $18 per month) with Geek Squad. The first time I took it in they said they would have it for three hours and had it for three weeks. They did not offer a replacement during this period. They eventually had me pick it up without ANY charge cable indicating one would come by courier. Days later a broken change cable arrived. I called and they sent another charge cable, this time a no-name knock off. It worked ok for a while but then the same problems started up again.

I purchased Geek Squad coverage for up to 3 devices, Kaspersky was installed on my PC and my son's Mac - this necessitated going into the store and leaving the devices there for several days just for the installation. Months later my son's Mac was stolen but later recovered. I brought the Mac in to make sure that it was still in working order and that there were no viruses, etc. on it. They kept it for several days to completely wipe it (which is their solution to everything). I picked it up and my son has been using it for months.

I have the stainless steel refrigerator for a little over a year. The doors start getting spotty and in some places getting RUSTY! When I called the Best Buy Geek Squad, I was told that the protection is not covering such a case. So, the faulty product is sold and is not covered by the plan because it still freezes the food. Who cares that ** thing looks like a mid-aged antique item. I am very disappointed and really pissed off! Never again will buy anything from this store. Being a loyal customer of more than 20 years I do not intend to set my foot into the store ever again as well as post as many warnings on as many websites as I can telling a sad story of wasted money and trust.

ABSOLUTE CROOKS! DO NOT use them for any type of protection plan! They sent me two damaged phones that I returned and would not give me my service fee back for their crappy product that was returned. They give you the run around when you call their CS team and pretty much like to lose all your information in their data base by assigning multiple case numbers... Only leading to you constantly having to reexplain yourself in hopes you'll just give up. If I had a buck for every sorry and ** reply I got from them I would be a millionaire! But still out the 160 they decided to keep for not even giving me a replacement phone.

I had bought Samsung S8+ last month i.e. 21st April 2017. I had got the Total Protection plan for 10.99 per month. Unfortunately, I dropped my cell phone last week and cracked my back cover of my phone. So, I visited the Geek Squad at Best Buy store to get it repaired, but I was told that they will get it replaced and won't be able to repair as they don't repair ANY devices and we don't repair anything. If this is so, then what is the point of the protection plan. The phone is working 100% fine, so why do they need to replace it?

I can attest to what so many others here have said about Geek Squad's warranty service at Best Buy. I had my laptop "repaired" three times where they kept it, in total, for almost three months. The first repair resulted in more damage as they improperly reattached the screen causing it to crack when opened. Which I then lived with for several months because I didn't want to lose my laptop for another whole month, as I was in school. When I did bring my laptop back in for repairs I noted to them that the original problem of the loud grinding noise hadn't been fixed. When the computer came back to the store, it started to spark. Apparently from a loose wire that resulted from replacing the screen.

The customer service representative (Maggie) was rude, extremely slow (45 minute wait), and indifferent. This occurred at the Hawthorne, California location on 5.3.17. I came in to get my phone serviced. I was told it was beyond repair and I needed to pay $149.99 to receive a new phone, although I have been paying a monthly fee for the last two years and never used the service. This Geek Squad service plan is a total ripoff. I will not be recommending this company to anyone I know.

I purchased a Samsung S7 through Best Buy June 9, 2016 and accepted through protection plan on my phone. In February of this year my credit card was compromised by a car wash and that account was closed. I didn't realize that there was a billing issue until I came across an email that asked me to update my billing information prior to 5/10/17. I updated the information and contacted Geek Squad to get through run around that my protection was already cancelled and there's nothing that can be done. The reps are rude and very unhelpful. I contacted Best Buy and wasn't given much more help. I am now to the point of a Better Business Bureau complaint.

I called GEEK SQUAD today to cancel my existing plan because of the rumours I've been hearing about them. Well, I am not surprised because I experience it myself. I am proud of myself for cancelling the plan SOON enough so I won't get the worst experience I can ever imagine in the future. I bought a iMAC at Best Buy way back June 2015 and they charged me $31.49/mo for a 3 yr warranty period. So. I've been paying for 1 year and 11 months (they charged me for this month of April). I never claimed for any repairs whatsoever and I am not actually using the laptop as always. So, I decided to cancel the plan plus the fact how their business is going through considering the fact having 1 star rate and complaints from lots of angry and disappointed customers they have.

Very disappointed with the Geek Squad, cell phone repair department. I paid for the warranty for my phone which was having charging issues right before my trip out of the country for 3 months. When I bought this plan I was told I could go right to the store and exchange my phone. Which was not the case. Had to wait for the new one to come and send the old one back in. Got the new one, got it operating and it keeps dropping calls, no time to resend and have a phone for my trip. No options given to me for an extension of plan on this piece of crap phone so it could be dealt with upon my return. Now I paid for a warranty for 2 years that left me with basically an ipod because cell service works intermittently. All of this information was given to the Geek Squad upfront but no one offered me any solutions. Plus this all didn't need to have happened if they gave me a good replacement in the first place! Seems dodgy as they knew my situation upfront.

I bought a new laptop for my daughter and received an email to have Geek Squad help me, for free, transfer data from her old computer. When my wife and daughter went to the store they told them it would cost $80.00! My wife even showed them the email but they would not honor it. They also wanted to sell us Norton Antivirus despite that I already had it on her computer. I am dissatisfied with how they behaved.

Last summer I bought an iMac (went from Microsoft to Mac) at Best Buy. Bought the (applications + protection + support). Last week the Safari wouldn't open. Had SQ remotely looked into it. I was ask to bring my iMac to Best Buy. They kept it for 5 days since last Monday I had nothing but PROBLEMS, ISSUES with the running of my iMac...

Recently had an incident occur involving a satellite service blowing up my TV, Xbox, and DVD player. The Satellite service requested a written estimate of the diagnosis and value of the items in writing. Contacted the Geek Squad and told them what we needed. They said the cost would be 99.00 for a house call, they would give us an estimate on all three devices, and they set up an appointment with us. After waiting the entire day for someone to show up, I contacted them again and was placed on hold for 45 minutes the first time. The second time, I was on hold 10 minutes, and the third attempt, I was disconnected. No contact with these people at all since the appointment was made. An entire day wasted. Very, very poor customer service. I would never consider calling these people for anything at all, ever again.

I bought Windows 10 copy USB from Dearborn, MI Best Buy store, because my PC has crashed, when I tried to load it to my computer it did not work I think because they sold me the wrong version of windows, I took my computer to the store and the supervisor at the Geek Squad by the name of Benjamin won't talk to me at all, won't explain anything to me. All I was asking is to exchange the copy I bought with the correct one or show me the first two steps and I will take the rest, but he kept saying that the package has been opened and there is nothing can be done, I paid $128.00 for that copy down the drain, I am trying to sell it now on CL for $50.00 and still without a computer and internet.

My 14-year-old daughter broke the screen on my laptop. She did not tell me, instead, she took the laptop to Best Buy without my permission and they allowed a minor to sign for repairs on a laptop she did not have authorization or parental permission to have repaired. As an adult, I would not have had the laptop shipped knowing that accidental damage would not be covered.

I purchased a HP for 899$ and I bought the Geek Squad protection plan with it. I was told that it covered EVERYTHING! And that in a year it was renewable. When the year came I made the renewal over the phone. As far as I knew it was "renewed" Not changed! I have a broken computer and took it in today for repair. The guy at the desk informed me that the motherboard is bad, needs a new screen and speaker, from what I told him was wrong. He said it would be better to get a new computer. But I told him I had the protection plan. He looked up my number and informed me that there was only tech support. "But I renewed my plan" I told him.

I recently bought a laptop from Best Buy and thought it would be a good idea to get the Geek Squad protection because I tend to be clumsy with technology. All was going well for the first couple months, then I started getting blue screens and hardware malfunctions. When I took my device into Geek Squad, they did absolutely nothing to fix the problem, and instead told me that I had to send it off to the manufacturer to get anything useful done to it. Later, I had more hardware problems when the screen started popping out of the housing. Once again, I thought Geek Squad could help me, and once again I was wrong. Again I heard that I would have to send it to the manufacturer or hand it over to Geek Squad for a MONTH to get it fixed. When I requested a replacement or refund, I was told that I was not able to get either because I had not brought it in to get it fixed enough times.

Geek Squad stole my money. I bought an iPhone 6 in March 2016 from a BestBuy Mobile store. At that time I purchased a protection plan for the phone from Geek Squad. Fast forward to January 2017 when I went into a Rogers store to upgrade my phone to an iPhone 6 Plus and signed a new contract. The staff did not let me know that I should cancel any extended warranties I had for the device so I figured when the phone was deactivated and returned, the charges would stop as I hadn't renewed the plan for the new device.

I took my laptop to Geek Squad, Bronx Gateway, (153rd Street and River Avenue), and renewed an one-year contract. The service was ok, until my laptop (HP G62-034) "died." I was informed that I should have Hewlett Packard's wi-fi taken and I purchased a Netgear N900-4100 USB, and utilized my "Hot Spot" for better internet service. The machine worked great, until I switched to Windows 10, brought my computer back to Geek Squad, where they "STRIPPED" my computer of everything--APPS, FILES, DOCUMENTS, ET AL. I repaired myself, and they stripped, again. This time, after restored -- especially the files, Home and Work Groups created, I was doing 3-D APPS, when the screen disappeared and it's trying to form, again. I ran every test, via the BIOS, and everything is fine, BUT NO DATA - F10.

When I purchased a new MacBook Pro computer from Best Buy about 18 months ago they talked me into buying a Geek Squad service program that included Webroot cyber security. As I was going to be transitioning from Windows to Apple I thought signing up with Geek Squad would be a good idea. Up until recently I have been using Apple Support to held me through the learning curve. They have been FANTASTIC to say the least. As it appeared as though I had a battery problem I needed to take the computer in for a hardware diagnostic.

I spoke with someone named Michael from the Geek Squad. He totally was not helpful in setting up someone to come out that could check my tv as well as repair it if there was a minor issue that did not require parts. He told me that he could get a diagnostic person out that would cost 99.00. That could tell me what was wrong but that even if the problem were just pushing the right button to correct it they could not do that. But would then have to schedule someone else to come out to do that? This guy was totally frustrating and not helpful in any way. I have had wonderful experiences with the Geek Squad in Atlanta, GA.

I dropped my laptop off with the geek squad on Sunday, 3/12/2017. Sunday afternoon a representative called and said we needed a new hard drive. Later that same evening, we received a call that the laptop was fixed and ready for pickup. I cannot understand how Geek Squad can say that my repair is complete??? You called me and indicated that I needed a new hard drive, which I gave my approval. Then you called me and told me it was fixed and ready to pick up. I rescheduled my appointment and left work early on Monday to pick up the laptop you told me was fixed.

Terrible experience. Canceled the protection plan for mine and my mom's phones today. My phone fell and the back cracked (spider web). So I called in and they told me that they don't fix cell phones, they'll just send me a new one. So here what they don't tell you when you purchase the plan. It is NOT FREE of charge. You have to pay the deductible of $100.00 and you get a refurbished phone. NOT NEW!!! My phone is 5 months old... I'm gonna get somebody's broken and fixed phone... God knows how long that will work for. This plan is not worth and all the great things they offer is a lie!!!

Was sold the Geek Squad service contract with the promise they would repair or replace the TV with something as good. They went on and on how if I needed a new TV it would be with something as good as what I had before. What they mean is they will replace it with something as good as long as it is cheaper. They gave me a refund of the discounted price I paid for the TV saying nothing is as good as my TV. They also kept the remaining 3 years of the contract. Geek Squad came out days after the call and pronounced the TV dead and unfixable within 5 min and without opening TV. Had I just paid a real repair person my nice TV would be working for less than this scam contract. ($50 to repair power supply +$100 labor vs $300 I spent for a 5 min visit.)

In June of 2016 I went to Best Buy to upgrade my iPhone plan. The salesman asked me if I was interested in the Geek Squad protection plan. I asked him if the plan would cover the replacement of my phone immediately should it stop working for any reason aside from me abusing or damaging it myself. He excitedly said, "Yes absolutely, should you have any issue aside from actually running over it with your car" (HIS words), "it will be replaced immediately." So even though the $12.99/month US charge seemed a bit much I thought well it is my business phone/livelihood so I best make this monthly investment.

I purposely responded to the constant pop ups to renew my annual MSOffice365 subscription back on 1/31 for the 3/2 renewal. Despite doing that, tonight, 3/1, I was planning to do some last minute work and when going into Word got a popup saying my subscription expired. Spent almost an hour online with an agent to reactivate my renewal, paying over again. He reassured me that the automated payment previously already scheduled for 3/2 would be refunded. I'm sure I will have to follow up on that, too. Very poor renewal process, and very poor service.

I bought a 50 inch LG tv about 2 years ago with Geek Squad protection. Store told me they would exchange it. They could not exchange it because the override would not allow them. They told me to let a Geek Squad tech come out and give me a ra number. The Geek Squad tech came out. Did not test my tv. Ordered a part (which part I do not know because he did not test my tv) and told me he would not give me a ra number. I purchased a lot from Best Buy. I'm going into the store to return every Geek Squad protection plan I have on every item I bought and I'll shop elsewhere.

I purchased insurance thru Best Buy for my cell phone. After a year I had to utilize the insurance. I paid my $150 deductible and received my replacement phone. 2 weeks after receiving the replacement phone it stopped working. The phone would not turn on at all. I call up Geek Squad and file a complaint and they sent out another one free of charge. The phone they sent out was locked and I was unable to use it because Geek Squad failed to do their due diligence and have the phone checked. I called Geek Squad and all they were able to do was tell me that they can send another phone. The fact that I had to lose a day work and am without a phone is not their problem, I was told by one their employees. They refuse to do anything to help compensate for their carelessness. The level of customer service I received from this company is disgusting. It seems to be that their errors are your fault and they refuse to do anything about it.

A guy came out 10 days ago about 1.5 hours after the 4-hour window they gave and said he'd get back to me in two days about setting up a new wireless network w/ extender for 20+ devices. He did not put any info into the system and has disappeared. I have been put on hold and hung up on. Now they say I have to make another appointment for someone to come out again. The woman on the phone was infuriating and contradicted everything the guy that came out said and she either "has no information" or practically accused me of lying. I will never call GEEK SQUAD or buy from BEST BUY again. I've never seen a worse run ruder business.

Needed a radio installed like, pretty easy job, or at least I thought, because the factory radio had already been removed. The lady on the phone tells me $65 is what they charge. Went in and was told it would really be $230. Made appointment on my only day off only to be told that they didn't order all of the necessary parts. Came back a week later. This time they had all of my parts but was told an hour and a half and it took three and a half hours. The guy couldn't get the radio to work.

NEVER RETURN PHONE CALLS for SERVICE. On 1/25/2017, I bought a Brand New Computer and wanted the Geeks to come to my house to set it up. I am 83 yrs old and handicap. I made an appt. which got lost and finally got hold of the gentleman that was to come to my house. Brock at **, nice guy polite and he hook up everything plus printer and fax. I went to use the fax machine the following day did not work. Call back no answer left message many times for the Geeks to call finally got hold of Brock on 2/14/17 said he would get back to me. Still waiting for a call back.

Gave my laptop to Geek Squad for removal of malware. Geek Squad at Best Buy, Indian River Mall, Vero Beach, FL. explained the malware and asked if this can be removed. "No problem", Geek Squad representative said. Called the problem was fixed. I paid, picked up the laptop and went home. The next day the malware was back (or was never removed). Went back to Best Buy. They said they never return the money even if they are unable to do they promised to do. But, they can try again, I was told. I had the laptop with me and wanted to leave it with the Squad for another clean up. They would not accept it as I would have to make an appointment for a pre-arranged time first. That was a deliberate harassment of the client. What is their problem with taking the computer when I am there and they have time to talk to me as there is nobody else there (so I do not have to make another trip). I already know that they will not succeed. What a nightmare service.

They came to install washer and dryer on 2/2/2017. They said they had the wrong stacking installation kit for stacking dryer. They took our old washer and dryer away. So they said they would try again on 2/4/2017. They could not do it so they said 2/9/2017. SNOW STORM. So they rescheduled for 2/15/2017. I tried to plead with them that we had no appliances. I was told they would change the date to 2/10/2017. It was never rescheduled. I was hung up on twice, finally, there was nothing that can be done. So, I have no washer and dryer for almost 2 weeks. BAD SERVICE CONSIDERATION. And, THEY took the appliances away.

I let you know the awesome by awesome I mean horrible service that I have received by Geek Squad Best Buy. Few weeks before my due date which was scheduled for Feb 3rd c section - I thought it would be a good idea to get my iPhone 5s repaired and working especially when I was paying geek squad insurance on it which is $15 a month. They sent me a NEW phone and said they would hold $565 on my visa and once I return the old phone no questions asked I would get my deposit back... great. I get a new phone in the mail and go to Best Buy to get some help to transfer data. FYI this was two days before my delivery. It took them 3 hours to update the new phone and erase the data from my old. I come home to realize that the new phone is defective as well. The touch screen is not working.

I sent in an iPhone 6 in pristine condition to replace the battery as the battery kept getting low in times. I was told they would replace the battery and send me my phone as it was unlocked. I was then told there was an accidental damage and charged 119 dollars and they sent me a phone (wrong colour to begin with) that was not unlocked. Spoke to numerous people including a Manager and no one was willing to help a customer. Totally disappointed and I will NEVER encourage anyone to take their lousy service. You are better off taking the phone and fixing elsewhere.

I bought a new iPhone 6s from Best Buy with Bell carrier. While buying that phone they insisted me to buy complete protection plan and I bought which was approx $15/month. After exactly one year I lost my phone and I called for claim a new phone. They refused me to claim and said this plan doesn't cover any loss or theft. Those suckers have even posted on their website that if you pay $10.99 per month you'll get full coverage. They are cheaters. Please I recommend to buy protection plans from carrier not from this suckers.

Rude customer service. Called to ask if we could buy an extended warranty. The company sold the warranty to us. When we went back to claim, the people on the phone kept passing us around. Told us that they WOULD NOT replace the TV. Don't waste your time and money on this company.

Geek Squad service from Best Buy is terrible. After 3 weeks with a broken washer, a tech came the first time, after telling me he parts. He dropped all the screws into the machine, he asked me to remind him when he returns. When he returned he was rude and did want to do the job. He left. Customer support no help.

I should have checked this site before I purchased a Geek Squad tech support package. I have been so disappointed dealing with them. I have a problem with my PC and called for tech support. I first spoke with Jason ** who tried telling me, without any examination, that I need more memory and should unhook my PC and carry it into a Best Buy for updating or I could pay a tech $50 to come to my house.

I was trying to find out if my Geek Squad tech support was expiring, along with the internet protection, but the person on the phone was very difficult to understand. Their accent and fast speech patterns were impossible to decipher, so I asked to speak with someone else. The transfer took me to another person with the same issue. How does one get someone that can speak English clearly? I gave up and hung up, still unanswered question. It will cost me a trip to the Best Buy and the Geek Squad which is not close by.

My husband and I purchased a Toshiba 50" smart tv from Best Buy 8/2014 and purchased the Geek Squad protection of a 5 year warrant for $119.99 thinking it was a good idea. Our old tv had Geek Squad protection and broke and we exchanged in store with no problem so we figured it was smart to do it again. Well the Toshiba broke just after Christmas this year. A dark band just showed up one day on the screen. We immediately called Geek Squad. The rep on the phone told us based on the issue they could not fix the tv and if we could take a picture of the screen and email to him he could get the exchange processed. We send the picture and he tells us to call the exchange hotline in 3 business days to get our exchange #.

1/31/2017. A couple of weeks ago I set an appointment with the Geek Squad to connect some AV equipment. After an hour on the phone I got an appointment the usual 8-12 window with a phone call before arrival. No phone call and no geek squad. I called back at 2 and was told the tech got held up at another job. To compensate me for the wasted time and lack of notice another appointment was set for today and I was told I would be the first stop. I called at 9 since I had received no phone call and was told that someone would call me between 8 and 12. Worst communication and service ever! How do they stay in business?

I am 22 months into my Best Buy Geek Squad service contract on my Samsung S6, and have a broken pin on my charging port. I talked to the in store Samsung rep and he said it was a minor repair. I then talked to the Geek Squad rep about getting it fixed. He told me that the tele would have to be replaced with a $149 copay fee. I have already paid them $175 in monthly fees. So a minor repair that a local repair shop can perform for $40 is going to cost me $324. And it will get replaced with a refurbished phone that might have cosmetic issues.

I pay for Geek Squad support. My computer started slowing down so I went online for 24-hour support. They worked until they froze my computer up so I had to call then they worked with me on the computer for two more hours. After their help my computer was froze up, would not respond to anything. Before I called everything worked but was slow because the agent on the phone and online completely froze the computer up. They made me a appointment to take it into a service center the next day at noon. Three days later they called, said my computer was done but the DVD drive wouldn't work and it did before they worked on it. Now they tell me I would have to send it in for $34.95 and pay for any parts that are needed. The amount would be around $200.00 yet it worked before I had Geek Squad work on it, they say there's nothing they can do.

Bought 60 inch LC-60EQ1OULED SMA Sharp smart TV at Best Buy Brandon, FL on 1/13/15 along with Geek Squad extended warranty and installation by Geek came to $1700 plus. They installed on 1/20/15. On 1/22/17 picture began rolling. Called store, referred to Geek Squad 800 number for TV. Told warranty expired on 1/20/17 and panel was bad and could not be fixed. Complained to Best Buy and just told that because warranty expired (less than 48 hours) they could do nothing. No offer of discount on another TV, nothing. We have bought all our electronics through Best Buy but NEVER AGAIN.

I paid a complete absurd value to install 3 TVs at my home. The store magnolia service was fantastic to help me plan that but when it came to actual installation the technicians came, completed 1 of the 3 TVs, left without completing the service and put in the report that they completed 2 out of 3. After stopping by the store, spending 30m to explain the problem, the service was schedule and my complaint escalated. Ended up that the 2nd tech came, never installed the 2nd TV (still don't know why), nobody called me from customer service. I finally called customer service and after 33m on the phone they told me to return to the store! And wanted to schedule a 3rd visit in 2 weeks. Unbelievable! Summary is - you have to complain every step of the way to get things done and even so, they might not get done! JUST AVOID IT!

Illegally charged for service that I did not agree to. I received a phone call from Geek Squad demanding money for shipping my laptop somewhere (no bill, no explanation or itemization of service) just a mafia type demand for money! I will never shop at Best Buy again for anything!!!

Year ago I brought a 65 LG tv. And a month ago my tv got 2 lines. Called Geek Squad. Within 2 days they came out. Couldn't be fixed. Called the Geek Squad exchange support team. Although they couldn't find my match, returned my money smoothly with the choice of keeping my tv. Very friendly. Lori was great trying to find us a match and explained thoroughly. Thank you Lori.

Worst customer service ever. I purchased an iPhone from Best Buy and was talked into the Geek Squad protection plan. What a joke! When broke my phone and tried to take advantage of the plan, I sent in my old broken phone as asked and was sent back an old "refurbished" iPhone of "similar style" as the plan states. Unfortunately for me, I bought myself a new phone and decided to put the replaced phone away to give to my son as a gift for Christmas. A month later, on Christmas day, we tried to open and activate the phone for the first time. It did not work at all. It would not charge. When I phoned the Geek Squad to inform them that they sent me a defective phone the agent was very rude and told me too bad my warranty was up (less than a month expired). They offered no troubleshooting advice, no apology and no solution just "too bad".

I asked for a refund, but was denied. Tech arrived and turned on the TV which did not make the problem sound and left after 3 minutes, but charged me the full $95.00. I don't think that 3 minutes was sufficient time to diagnose anything. I won't be shopping at Best Buy anymore. Amazon, get ready for more business from me!!!

In August 2016 we bought our daughter a laptop from Best Buy. She's 13 and mostly uses the computer for research on homework and class projects. She plays a few games and runs her own YouTube channel. Last month right after winter recess her computer went out on her. So I tried troubleshooting it on my own to no avail. I confidently took it over to Geek Squad to take a look at where I was promptly told the diagnostic alone would cost $100 and another $100 to fix whatever was wrong with it. Shocked $200 to fix a $230 computer? She then tried to sell me a $199 service plan! The Geek Squad member said "some of these low tiers computer are cheaper because they don't put as much love into them" which I questioned why the hell Best Buy is selling them to begin with.

My 2 yr. old Galaxy S7 would not turn on. Best Buy Geek department told me my protection plan had just expired 4 months previous. There was no notice of expiration and it was difficult to tell by my credit card statement because they deducted the charge two months at a time some months and nothing some months. So my phone was not covered for battery or anything else after paying $250 for the 2 years.

We have been deceived before by an extended warranty with Best Buy. In 2009 the top FELL off of my $2000 laptop computer because the tiny plastic hinges couldn't support such a heavy large screen. Best Buy and HP fought over who was responsible for the repairs and my computer sat in the shop for two months, not useful to me, (and still clocking remaining warranty hours) while they bickered it out. When I did get my computer back there were three pixels blown and a large scratch in the middle of the screen. Within a few months the computer would overheat so badly that it began to melt the insides of the computer. I was told by the Geek Squad there was nothing they could do for that and suggested a fan mat. I gave up as I sincerely thought this computer would catch on fire and went out to buy a $250 clearance Toshiba laptop from Staples and never looked back... or went back to Best Buy for computer products.

This is a review of service over the past 3 years. Nearly every time I get a technician remotely on the computer, I have to call back within a few hours for a second tech to fix what the first one did not fix. I feel that there were many problems AFTER service, and diagnostic scores when I've called back within less than an hour have been LOWER than they were when the previous tech announced "Everything is okay now sir."

Walked up to Geek Squad and was told I needed an app't. Returned hours later and gave the tech my laptop, which wouldn't boot up. It just kept trying, turning off and trying to boot again. He pressed one or two buttons and told me it was a hard drive error. Said I had to leave it there for them to diagnose the problem, for which I would be charged a $100 diagnostic fee. Then it would probably be at least $100 to $150 to fix it, depending on the problem and whether it could be repaired at all. I took the laptop with me. $100 just to tell me whether it could be fixed at all is a lot of money. He didn't even fully open a page on it, just a screen with two or three lines on it.

I hope that whoever reads this has a heart and will really hear me out because I need my tablet for college. None of your employees I spoke to know anything about empathy or letting someone speak. Ever since I purchased my tablet from you it's been one thing after another, it's so frustrating. I went to your Shakopee location to purchase my Surface 2, they didn't have it but they did in Eden Prairie so I went there. I waited for about 2 hours to get what I purchased because your employee in Shakopee set it up to be picked up on a different date. I got it and registered my tablet with Geek Squad for the 2 year plan. I always tried to access my account but couldn't.

This is the worse service I ever had. I bought a tv from Best Buy and added the protection plan for my OLED TV. When I called Geek Squad they send a technician to my home to fix my tv. But Fernando ** (tech) arrive to my home without tools. He said that he has a rental car and the tools he keep it in another car. We made another appointment for the next day with other person and they sent the same technician without tools again. When I called the Geek Squad customer service they said that I need to made a new appointment again because they can't do anything. It's a nightmare. The supervisor never wanted to answer my calls and they hanged my calls. This the worse customer service ever.

The Geek Squad service after the installation is more appalling than the service. These are supposed to be high-tech, state of the art electronic specialist, well not even close. 1st- The technician did not show up for our first scheduled appointment. So double check their schedule! 2nd- Simply, programming a universal remote the technician did not leave us with the password, paperwork, remote account information or any contact information. The remote programming was not successful and incomplete. Get a copy of everything they did, (my bad). 3rd- We contacted Geek Squad 5-6 times trying to get in touch with the technician to get a simple remote password as once we logged into the remote without the correct password it lost all of the settings that the technician programmed. (The Geek Squad communication is unbelievably unsophisticated as the customer service personnel can get in touch with service technicians).

I went to the Best Buy website yesterday and clicked on the Geek Squad link. I needed a computer from work diagnosed for either a motherboard crash or power supply problem. I stated this clearly in the problem area. I then selected an "appointment" time to go to Geek Squad at the Orem, Utah Best Buy. It would be the next day at 11:00 AM. When I got to work, there was a reminder in my e-mail that my appointment was at 11:00. So, I left work at 10:20, waded through 8" of snow, two car accidents and slick roads to arrive at Best Buy to have the Geek on duty, who had been standing shooting the breeze with two other Geeks, tell me that "We don't make appointments on-line and we can't do anything about this issue. We will have to send it away for 4-6 weeks to have it diagnosed. We don't do anything in house."

My screen went out on my tv after my son was playing with his new helicopter I purchased for Christmas. I had a Geek Squad warranty. I went to Best Buy and spoke with an associate informed him that the tv was hit and the screen was out. He said, "You have a gsp warranty. EVERYTHING is covered." He gave me a number to call and schedule a in home repair. I spoke with a woman let her know the issue. She said they won't replace the screen if there is a crack in it. But they will replace whatever is broken behind the screen but it's up to me if I can live with the crack or not. I then scheduled an appointment for a technician to come to my home.

I canceled my Geek Squad months ago but they continued taking monthly withdraws from my account. I called today and basically was on hold 35 min. Then the person said that I purchased Geek Squad for my phone and that is why they were still taking it out. I never purchased Geek Squad protection on my phone for 12 per month. Why would you need technical support on a phone which you already pay insurance on for drops and breaks? It's all a scam. They just hope you don't notice it. And when you do not problem they already up months maybe years on you. On top of that when you call a technical support number you shouldn't have to wait so long to speak to a human.

On 12/23/16 my Lenovo Yoga 900 which was only 6 months old did not power up. I took it to my local Best Buy at the Palisades Center in West Nyack NY and I was told that they would have to send it out to their service center in Kentucky. That it would take anywhere from 1 week to 10 days. Clearly this was the worst time of year because it was almost Christmas. However this year Christmas was observed on Sunday. I still not have received my laptop back and although I have called many times no one has called me back even though the representative told me I would get a within 24 hours. That was 4 days ago.

I bought a computer from Best Buy and had to pay for 3 months of Geek Squad. And the computer was full of problems but every time I called Geek Squad I was kept on hold for over 30 minutes. Then when I tried going online there was no way to talk to anyone. Entirely frustrating! I just haven't used the computer at all. It just sits on my desk collecting dust and I'm using my old computer which works but is just really slow. I'm at the point where I'd like to just take the computer back, but I'm not allowed to do that anymore.

My service order: ** from Geek Squad Brockton, MA. It is a terrible nightmare I have had! They wiped off all my personal data in my D: without asking my decision. The guy who received my case on the day I brought my laptop to Geek Squad named: Sha **. I told him that my computer got virus and I could not start my computer normally. After checking in his computer, he said I got 4 computer in my laptop. I said, "How come, I bought and used it to now. I did not know about that. I just want 1 in my laptop." He said, "Ok" and typing something in his computer. I just wanted to say something more... but everytime I opened my mouth he said, "1 second" for some times and then finally said, "You are all set." The attitude as if I came to bother him. He did not give me any paper or receipt as it used to.

After making a reservation and stating I would like to go over how to work GoPro and set up my SD card. Driving over an hour to get there. I show up and no one on Geek Squad knew anything about GoPros. They said "you should just Y-tube it." Nice 2.5 hours wasted. Nothing accomplished except for backing up into a guy in parking lot, due to all the frustration. If you have a promise keep it. If you say you can help set up your equipment you should be ready to do so. Otherwise call and say "we are not up to date on products and have no idea on how to help you." That would of been better than wasting my time.

This is a very disorganized service. They have scheduled me like 10 times for different dates and hours for a simple TV delivery and they never turned up. They even dared to ask me $104 delivery fee even though they were advertising free delivery for Christmas and they were the ones who kept on rescheduling. Each time you call them they make you wait 1-1.5 hour on the phone for nothing. The unskilled operators have no clue of what they are talking about. This was a total waste of time!

I've purchased 3 iPhone 6 with a plan by Telus and Best Buy seller suggested me to use and apply for Geek Squad. I did. And paid 24 months about $80 monthly (approx. $1900). My daughter's phone screen had broken and need to fix/replace the screen. Contacted with agent in Geek Squad. First of all agent refused her request because of not matching IME number. Which was not our problem!!! Then talked to manager in Geek Squad. Manager said surprisingly: "We will fix the screen. But you must pay $100. The repair price is $200 and we (Geek Squad) pay only $100!!” Like home warranty!!! Home warranty!!! They cover only half price. This is totally ridiculous. And no make sense. Suggesting to anyone: do not use Geek Squad warranty. They give you nothing.

In a nutshell: I was on a "chat" line with a Geek Squad tech for practically 3 hours while he tried to get my computer to access my printer to scan. When we started the process, the printer was working, but the scan was not. When we completed the process, he had done something to cause the printer not to work at all. In short, I was in a worse position than when I started. In addition, he told me that my computer had major operating system problems and would have to be taken to the store for repair. I asked to speak to a supervisor. The tech tried to dissuade me. I persevered. I was connected to supervisor who then connected me to another man who fixed everything in about 15 minutes. The first tech was absolutely incompetent.

Geek Squad had cancelled my entire warranty over a late payment without warning. When I needed my computer screen fixed due to a crack I had to re-buy the almost 900$ warranty. I gave them my computer. They offered me a data swap if I had another Apple computer which I didn't at the time. I have one now and they're trying to charge me 100-1300$ for a data swap and claiming my hard drive is infected when it in fact is not. All I asked for was a screen replacement and they are trying to rip me off and charge me for unnecessary work.

Laptop "repairs". I finally had the pleasure to actually take advantage of additional warranty from a purchase. I have but and paid for two of such warranties from Best Buy and associated companies. Both have been a waste of money and this last has ** me off. I got work done by Geek Squad. This was to replace keys and as it turned out a screen was replaced as well on my laptop. Now my emails are screwed up. Some come in on iCloud some on Gmail. It does not seem to make any difference where the mail was sent, they seem to show up wherever they want. Erasing from one will not erase from the other. Sending mail from Gmail to respond to a mail or leave a comment always requires me to "restore" the message. Reading something on iCloud always sends you to Gmail.

My experience with Geek Squad was less than acceptable from the start. Numerous technician couldn't figure out how to remote into my Mac when come to find out it was a simple click to allow apps to be downloaded from everywhere. This caused hours of time on part and me having to bring my computer in. The next issue took three online attempts with three different techs to figure out why my printer wasn't connecting to my computer. The resolution on their side was that I should contact my printer company and it was nothing they could do. I then asked another computer expert who clicked the printer sharing button and fixed the problem in 2 minutes.

Brand new Dell (for Home use - paid app $1,000 for it) laptop that would not connect to the internet from the first floor BUT in the room where the router was, it connected and worked. Even though it was literally out-of-the-box new, Dell (Indian) support insisted on giving me a credit card and letting them dial in. This went nowhere. Took it to the fools at Geek Squad at Best Buy since I got it there - explained that the network connection WORKED, just not more than a few feet away. Every other device in the house (about 9) ALL had no issues connecting from ANYWHERE. They said it was probably a 'setting' or an 'adjustment on the NIC card'. Took it for 3 weeks, charged me $150 for 'diagnostics' and said 'no problem found'... Of course, the problem STILL existed at my house. (Ended up buying a Powerline adapter).

This guy name Chris came to my house to fix the cables in our new. t.v. I happened to call home at that moment and I hear this guy screaming at my wife, ask to pass the phone to me and before I can say anything he scream at me, told him to shut up and let me speak and he hang up. Call back and still I can hear him shouting. After many attempts I get his manager. He try to justified him, lie and threatens me with "canceling my service contract". His employee lies, this guy Thomas spins everything, can get proper service. Shame in all of them cowards screaming at a woman. Don't even think about the service. Just that attitude. They won't let you speak with a Supervisor either. What a bunch of shyster.

DO NOT USE THE GEEK SQUAD!!! I hired the Geek Squad to install a new receiver, Roku, etc... My bill was $776 which included $350 for Geek Squad installation. The technician showed up with a bad attitude and wanted to charge me over $100 more. I really wanted to have everything connected especially after taking a half day off work. My recommendation is to find someone else. I will never use the Geek Squad again nor will I shop at Best Buy!

My account allows for up to 3 devices. It is on my PC and I wanted to duplicate it on an iPad Air2. The agent was almost non-responsive, finally putting me on hold for 4-5 minutes then disconnected the call. I have had Webroot on my PC for 2 years. I gave them my key code. Called back, could not speak with a live person on 12/11/2016.

I had a protection plan with eBay for my iPhone 6 since January 2016. When I subscribe for that coverage Agi*geeksquad protect promised to cover any damage caused to my phone up to replacing it with a new one. After 6 months, I noticed that screen was cracked even though the phone itself was functioning perfectly. I called Agi*geeksquad and they told me initially that I will receive a new iPhone. However, as a guarantee, I had to provide details of a credit card which will be charged for $750 until they receive my old phone. I did that and after I was told that is a problem with my case. I have to prove that I did not crack my screen intentionally?!

Ordered a TV through Best Buy. I called the next day to change the delivery address and was routed to Geek Squad. Talked to a customer service rep and she told me she had updated the delivery address. Two weeks later on the delivery date the driver called saying he was at the original address. Driver didn't apologize, dispatcher didn't apologize, and the supervisor in customer service that I eventually got on the phone with had a bad attitude and didn't apologize. Best they could do was deliver the TV on Saturday night 10 hours after the original scheduled delivery, which was not a possibility for me. First time buying from Best Buy and it'll be the last due to this inconvenience and the way it was handled.

I'm pretty sure I fried my motherboard while installing the wrong size processor for my computer. I didn't know this at the time but it cause my computer to not boot up. I take my computer to Geek Squad and they charge me $150 just to diagnose it and fix it in store. They call the next day and said that they couldn't fix it in store and it would need to be shipped to their repair center. I went up there and the refund me the $150 close the order and open a new one. I had to pay $35 for them to ship it to repair center. The guy told me it was a motherboard issue and it would need to be replaced which I knew and it would be the minimum amount of $130 to fix and it will take several weeks. They had my computer for 3 days before they shipped it and it was just going to the next state.

Not Good. Took my laptop in to be repaired, told them wife dropped it off her lap on the carpet floor and it stopped coming on. They checked and said the screen is bad because the side monitor hook up was working fine when they checked it out before they put it in repair. Then I left and waited my call to pick it up. 3 days later they call telling me the screen has to be replaced and the side monitor hook up worked so they could not repair the laptop after checking it out and checking the cable hook ups inside the laptop.

I have been paying into my iPhone phone insurance for 2 years now and have dealt with these people on two different occasions. The first time, my phone had been shut down by an Apple update and I needed to have it fixed. I was sent a package to send my phone in, which came past their quota of 5 business days and when I went to pick up what I thought would be my new phone I was sent my same damaged phone. It turns out I hadn't turned off Find My Iphone. Funny how not a single representative told me that I had to disable this feature. I sent my phone to them with Find My IPhone disabled and they sent me a defective replacement refurbished phone.

They never show up. If you make an appointment rent a movie so you have something to do while you wait for nothing to happen. Oh, but don't rely on the free rentals they offer from Cineplex. They don't work. We are waiting for another no-show. I have been on hold for such a long time that I can write this review. Complete waste of time and money so far.

The associate was rude from the minute I approached the desk. He would not answer any questions and would not even GLANCE at my laptop. He stood with arms crossed staring directly at me telling me there was nobody to look at the computer and my only option was to pay them to mail it somewhere else to see what the repair would be. The laptop needed a hinge. That was ALL!!! But he would not help or respond in any way. NEVER USE THIS COMPANY!!! They are TERRIBLE!! I found a local techie who fixed it for $20!

I was in the Warwick store around 2:30 this afternoon bringing in a PC for service. There was 1 tech at the counter waiting on 2 customers before me. He asked me why I was here and was told that I needed an appointment and I would have to return at a later date. No one else was in line behind me and I told him I had a service contract and noted that he was finished with his customers and no one else was in line.

On Saturday, November 19 I visited my local Best Buy to arrange a site visit at my home to install a large screen TV above my fireplace and set up the sound system. My appointment was scheduled on November 22 between 8 am and 12 pm. The female tech showed up at 11 am. She listened to what I wanted done and surveyed the house to see what was needed. Prior to leaving, she said I would have a quote by that evening. It is November 30 and I do not have a quote and what's worse is that the phone number on her business card does not have a voice mailbox active. I had emailed to her on November 29 and received no response.

I have never cracked a screen, or dropped my phone in the toilet or anything that would create a belief that I abuse phones. Yet I have received 6 iPhones from these people, I mean these monsters. Time and time again these phones fail; either immediately, or shortly after the 30 day warranty on these cheaply built pieces of garbage. I've ended up having to pay 231 dollars, twice now! All because the phones they send us are purposely designed to fail in order to make us keep having to buy them. SERIOUSLY! I can think of no other explanation, I've spoken with at least 7 representatives and it means nothing to them. They are trained like dogs to apologize constantly and offer ZERO compensation help or anything.

My wife's phone had a cracked screen. We had the drop and spill coverage that covered the screen. We brought our phone in and the account showed her phone but for some reason the serial in the computer did not match her phone (not even close, the serial in the computer was longer than the one in the phone that LG uses). We tried several ways of looking it up but the number was in their system wrong even though it showed the same phone and the phones activation date matched the sales date. Their response was "Bring in the original box. Maybe the serial is correct on there." All this over an $20 phone.

Please do not use Geek squad!!! They had my computer for 3 weeks before telling me the hard drive I purchased was not compatable with my computer. I called them everyday to check on my computer and they flat out lied to me, telling me "it was on the bench" and "being worked on." They even said they were running the recovery disk and it should be ready soon. Then they called me and said the hard drive I provided was not compatable with my computer! Really?? I then asked to speak to the manager, I told her not to touch my computer anymore and refund every penny of my money. It was a horrible experience. Please don't go here unless you want to wait 3 weeks while they do nothing.

I bought cell phones for my sons earlier this year and opted for the Geek Squad insurance as opposed to the Verizon Insurance... No idea why! Anyway, being a teenager, one of the phones was lost, so I followed the instructions given me and went online to place a claim... Only to find out that I had to call instead. Called the number and gave them all the information, and then they told me, "your claim is being submitted for review and you should receive a letter in the mail in about 10 days. Once you get the letter, give us a call back". SERIOUSLY?!? So it's going to take over two weeks to get a new phone??!! As soon as we get the new phone, I'm looking into canceling the Geek Squad insurance and going direct to Verizon... They'll send you one overnight, and I think the monthly fee is cheaper, too! I will never again have anything to do with Geek Squad!

I had been having issues with my fridge. The ice maker stopped working and on my fridge I have a screen on the front of it where you can listen to music and you can go on twitter etc but the fridge screen started having issues wouldn't connect to the WiFi and lagged Rodney ** from geek squad came out to my home and was very helpful. He did everything he could for me. He helped me get a replacement screen for my fridge and helped me set the whole system back up again. He was overall very helpful with everything and if I have anymore issues with me fridge I would most definitely ask for Rodney again.

My son had an HP Omen which he took with him to school at Western University in London from our location in Mississauga. He discovered the battery was gone and needed replacement in order to be able to take the laptop with him for courses. He took it to Best Buy in London store #980. He paid $60 for diagnostics (even though it was clear the battery needs to be replaced) and was told it will be done in 3 weeks. He purchased another laptop in the meantime as he needed it right away which he returned after 2 weeks.

On Nov. 4th, I went to Geek Squad at a Best Buy located in Fresno, CA. I went in to place a service claim on a LG phone which was having power issues. After the Geek Squad rep had checked the phone and placed in the request, the rep had asked for my credit card information. After reviewing the printout, I noticed that the rep had placed the shipping address and was unable to change it, although the process had just occurred. The Geek Squad rep had me dial the Geek Squad Consumer Support Hotline to change the address. After about 10 minutes of wait time, I finally got a hold of someone on the support hotline which was unable to help as he transferred me over to the phone claims department.

I bought a 50" TV 11/2014. I was offered the 2 yr. extended warranty which I bought because the guy told me that if my TV stopped working I could either bring it in and have it fixed within 3 days, or they would schedule an appt in home to have it fixed. Well, 3 days before my 2 year warranty was up the picture on my screen went out. I called Best Buy/Geek Squad and told them that I would prefer to take it to them so I could have it back sooner. To my surprise they told me that this was only an option for TV's 40" and under. So I made an appt for a technician to come out, between 12-4pm. The man called at 11:30 to confirm and was there by 12. He told me that they would have to order a part and it should be at my home by Friday, it was a Tues. He made a follow-up appt for a tech to come out the following Wed, between 12-4. He was very professional and seemed knowledgeable.

Purchased a 55 inch Philips Smart TV the day after Superbowl and got a great deal on it. After less than a year I had issues with apps working and the picture. They came out and replaced the motherboard. After just two years I now have issues with the picture again and the TV turns itself off randomly. I opened a work order for this issue 10 weeks ago at the end of August. They told me they had to replace the motherboard again. A few weeks go by and I have not received the part which they shipped directly to my home. I call and they said estimated delivery for the part is Dec. I said no way. So they say I have to wait until after 30 days has passed to move forward if they can't get the part. I call after the 30 days and they tell me the part will be delivered mid-October.

I brought this laptop computer to them almost 2 weeks ago to get fixed after it got dropped into water. They took it and I then went in almost 2 weeks later to find out how much my bill would be for getting it fixed. They told me that the laptop was too old for them to fix it. I told them that I wanted the laptop back and they told me that I still had to pay them a $34.95 fee for them sending it out in order for it to get repaired. I tried to reason with them that it didn't get repaired so I shouldn't have to pay them anything but they told me that I initially signed an agreement to pay them that amount.

My computer refused to boot, but could get into Bios...so went to Best Buy Geek Squad for repair. I have a very expensive all-in-one. They tried to convince me to replace...but I declined. They were to reinstall Windows, and update to current . Received my computer back with Windows reinstalled to default settings with no updates. (No e-mail etc. package either.) When attempting to turn off my computer, Windows attempted to install 219 updates...while the power setting was apparently set to default, hibernate after 15 minutes. I tried to keep the computer awake, but after 2 1/2 hours gave up on that, and updates failed.