Geek Squad Reviews

I called to make an appointment for in home appliance repair. It would take 5 days to someone to come out. Then the day before the appointment, they changed the time. The original time was for 8 a.m. to 12 p.m, and they modified it to 8 a.m. to 5 p.m. I was then told it would be 2-3 days before I would be contacted for a reschedule. After two days of waiting with no phone call, I called for another appointment. Now, I have to wait 5 more days for another appointment! When I asked to speak with a supervisor, I was told that was not possible because the repair is done through a service company. If this is what the Geek Squad calls good customer service, I would hate to see bad service!!!

I ordered appliances from Best Buy in Savannah, delivered by the Geek Squad. The first delivery had the over the range microwave come in white instead of the black stainless color it was supposed to be. The dishwasher had a crease at the bottom. Being I am disabled, I had to hire someone to do the install for me. Being I only have a fan above my range now. I had to order another shorter cabinet so microwave could be installed. I am being charged a trip charge by my installer who can't get out here until after the first of the year. After being hung up on numerous times today. The Geek Squad will send me a $50 dollar gift card. I was told after at least 3 hours of trying to resolve the issue, that it wasn't their problem. DON'T EVER HAVE THE GEEK SQUAD MAKE A DELIVERY FOR YOU. TOTALLY A WASTE OF TIME.

I went in Saturday for an appointment to get my iPhone screen fixed on my phone. The guy looks at my phone and tells me I have water damage. I told him I did not have water damage, I only broke my screen. He insisted I had water damage and another guy came out to tell me my phone had water damage. I told him the same, it did not have water damage. He had me sign a waiver stating that my phone could be ruined if it had water damage, but I was sure it didn't. Another guy came out and finished the transaction by charging me $149. I was told it would be ready within an hour and half. I walked around for 5 minutes and went back to retrieve my phone.

Do not use Geek Squad!!! I sent my phone to them after I dropped it and they kept sending me refurbished phones back, with something clearly wrong with them. After I had to send the second phone back they wanted me to send it first, without a replacement phone so I would be unable to attend to my business or reach my children for days on end. I had to pay them 200 each time (on top of the monthly payment) and still do not have a phone that works. Best Buy should be ashamed to promote them.

Buyer beware. Called the Geek Squad customer service line - lol! - 1-800-433-5778 to cancel a $33 per month protection plan. The agent who answered when I asked her if she was located in Ancaster ON - the Best Buy store in the Meadowlands that never answers their phone. Miss Angie told me yes she was in Ancaster. When I asked to cancel this plan because it costs too much, she said, "Oh one minute, the fine print says if you cancel we charge you $150 for cancelling." I said, "** - you have to be kidding." She said, "No that is what the fine print says." She said, "You have read the fine print when you signed those legal papers." I said, "You mean it is legal for Best Buy to charge you for no longer wanting their protection plan that costs almost $400 per year." She said yes.

Do not use this service unless you enjoy being misled and ignored. The website does not have any places to review their lousy service and you cannot speak to a tech when you call or a person in the store to see why your computer promised to you in two to three hours is now still in ck in at closing time. No accountability from Geek Squad to let the customer what is going on and why the deadline is missed. Very disappointed and this has ruined my relationship with this company. I can buy electronics cheaper anywhere with this same shoddy level of customer care.

I had a problem with my computer not turning on at all. I brought it into Geek Squad to see what the problem was. The technician plugged it in and said the motherboard had crashed. I was in tears. Well, a few days later we plugged in the computer and it is working just fine. Do not trust them. They do not know what they are talking about!

I don't even know where to start. Bought a laptop and their protection IN THE CONTRACT stated they would repair the laptop. Been paying 13$ monthly for 3 years and when to make a claim about the screen and they wouldn't replace it. With all that wasted money I could have actually bought a new one. I got a cell phone protection plan because I got a 1200$ phone so figured paying 200$ to fix it was better then 600$. Was going to cancel it if I didn't need it after a while. Well turns out I needed it within a month of buying the phone.

Please stay away from their protection plans. My wife have been paying 14 dollars per month for 3 years as a protection plan for iPhone6. Actually it was our fault that we signed up for long time ago and never tracked our credit card bills and could not cancel it. Recently her phone got damaged and we called them to make a claim. We were told because it was a damage, we had to pay 200 plus tax as fees to get a refurbished phone!!! I could get a refurbished iPhone 6 less than 200 dollars. This is not worth it and a big scam!! Screw Best Buy and Geek Squad for scamming people.

Bait and switch pricing for Flat Screen TV wall mount - Over the phone a price was quoted as $200.00. When my elderly mother went to purchase the TV and installation, the salesman quoted a price of $300. When I complained to the Geek Squad manager he told me the price would be $350.00. The man was very rude. Never will use them again.

My wife was sold an Apple Watch extended warranty plan when the agent clearly stated that accidental damage was covered. Lo and behold, I had to try and use this coverage when my watch fell from my hand and shattered the screen. Of course, when I brought in my watch they told me accidental damage was not covered. I called their Customer Service Line and the agent told me my plan covered accidental damage. Then I went back to explain what I was told and yet again, they refused to cover the damages. I then asked them to review the call on 10/15/2018 since all their calls are recorded and that's when their games began. Plenty of apologies from the well trained staff (my guess somewhere centralized in Latin America) but no actions. Many promises of, "We will call you back" but only 2 agents actually followed up with calls back. I tried to escalate this with case but there was no proof or evidence that this was actually escalated.

I noticed on my credit card statement that Geek Squad was automatically charging my credit card without authorization. Customer please be aware. I called and they were not going to remove it saying they had sent an email and since I did not respond they went ahead and charged me. I have no contract with them to allow for this to happen.

I have spent $10,000 for my Home Theatre System and also paid total tech service for Geek Squad. I feel like it was a big mistake of hiring geeks. My system has never worked as it was expected. Lots of problems with installations. Smart remote never worked right. Inspite of purchased total tech support. They will be asking for charges for each visit. One time they told me that low voltage wiring was defective and then I called my low voltage guy who came and showed me the wires cut near the installation site of one of the front speakers.

I just tried to replace my warrantied phone with Geek Squad (a Best Buy service division) today and discovered after almost 20 months of coverage at $15.81 per month they wanted to charge my credit card for the full amount of the phone and also have me pay $200 for the replacement refunding it once the broken phone is received by them. This compared to Costco coverage where I also have phones with the same insurance company “Assurant” where I paid less than $100 for the coverage, once, and on a replacement phone claim, I’m asked to pay $89.27 including tax and then I’m sent the phone without a deposit understanding if I don’t return the phone within 15 days, I’ll be charged for the value of the phone.

I had a repair warranty on my laptop. I have had nothing but bad experiences with Geek Squad. I have received my computer back several times without them quality checking the exact same thing they claimed to have repaired. Which in turn required me to bring it back and wait a week or two longer each time. I want to talk about my latest repair. It was a rework, supposed to have been expedited etc because it wasn't fixed right the first time. I brought it back to Geek Squad the same day because when I got home, I noticed there was no wifi. Total inconvenience (because they are supposed to check this before you leave BEST BUY), but ok, so now my laptop goes in for a new wifi card.

I called in about 3 weeks ago to report an issue with my Samsung washer which had been generating a very bad odor and mold on the gasket. The guy I spoke over the phone was very helpful and gave me a few pointers to try to minimize the issue plus he told me he would send a technician out to get the gasket repaired. The gasket came in a couple of weeks ago and everything was going great.

The service is exceptional but the warranty on the device is beyond stupid as the device is still in manufacturer warranty and I have paid $160 for the Geek Squad warranty already and haven't used it, so basically I threw away money for nothing. The battery is the issue and can be replaced for under $100 through a third party or free through manufacturer so why spend double for something I have already overpaid for? To get the phone fixed regardless if it’s a defect or your fault is $200 just to look at it. That's before the renting a replacement phone, if you want the replacement phone you have to pay full price ($900 for the device I have LG G6) then get reimbursed when the claim is resolved. Not everyone has cash like that so the ones who can't are without a phone for up to 2 weeks.

If I could give a zero star review for this company I would. For the second time me and my family have had nothing but issues with them. The first time they canceled my account when my brother tried to cancel his and again for the second time even though my brother made very clear of the previous issue and basically spelled out his name for the company they still canceled and refunded my account and have been charging him for multiple accounts. Their customer support is absolutely horrendous and probably couldn't find their rear end let alone someone's account information. It's unfortunate we have no options when purchasing warranty through Best Buy because Geek Squad should be put down. Side note when doing a clean up on my grandpa's computer they also managed to lose hundreds of hours worth of Word documents. Do not trust these morons with anything.

I've been denied service when I walked in for a drop off repair because I didn't make a reservation. Instead of 2 agents arguing with me, 1 of them could've easily done it in less than 2 minutes...after 3 weeks repair was done and I can't pick it up unless I make a reservation to simply sign a paper, pick it up and be on my way. What a stressful and frustrating way to treat customers...

What a clown show. It would tantamount to bringing your injured child to the local video game champ and expecting professional medical care. A simple microphone driver issue inadvertently turned into the blue screen of death within 10 minutes of one of their 16 year old "professionals" monkeying with it. To compound matters, prior to them starting their experiment, they forgot to back up my files on the peripheral drive I gave them. Fool me once...

I bought a new laptop at Best Buy. I was already a Geek Squad plan subscriber. The person at Best Buy sold me a new plan, which was the same price as my existing plan, but covered all my equipment in my home (old and new purchases). At that point, she was supposed to cancel my old plan but she didn't. I was charged for 2 plans for 2 months until I contacted Geek Squad and they cancelled the old plan. But they will not reverse the charges in error for the 2 months. They said since the plan is now cancelled, they cannot credit the charges in error. This is stealing. I lost trust in Geek Squad... they are money grabbers. It is their error, and they refuse to correct it. Do no go with them.

I bought Samsung Galaxy S8 Plus from your store on 5th ave last July 2017. I also bought Geek Squad protection for two years. Recently I accidentally drop my phone on the floor and had cause a minor crack and I also have a problem of my charging port. Since I bought two years Geek Squad protection, which stated will cover "A one-time payment option for two years is also available. Geek Squad Protection Plan must be purchased with the product online or in store, or within 15 days by visiting a store. A service fee will be assessed if we determine that we need to replace your device. Drops, Spills and Cracks. We'll replace your device if you accidentally damage it by dropping or spilling on it in the course of normal use.

Never again will I buy a Geek Squad protection plan. Our 2 yr old washer with a 5 year Geek Squad service plan stopped draining. I made a call and a service tech came out 2 days later. The first thing he asked was, “have you washed any rugs in the machine?” which I answered honestly and told him we have washed small area rugs (the washable kind) - on occasion. The tech just looked in the machine and said he was sorry but washing rugs voids the service plan and that you can’t wash rubber backed rugs.

Long story short... I will never purchase from Best Buy or use Geek Squad again. Since March 2018, I have purchased over $7000.00 at Best Buy for my business and will now be taking this business elsewhere. Purchased an HP laptop from Best Buy. Laptop quit working a couple of months after purchase (black screen). Geek Squad was to fix it and said it would take approximately 1 week.

I have a 2 year old HP Pavilion laptop. The power button intermittently worked so I took it in for a repair from the Ft Myers location. I paid the $84.99 fee. They sent it out the 1st time - the Geek Squad hit the power button 1 time, it turned on, they said nothing was wrong, they sent it back. The local store had me in and could not get the unit to turn on for over an hour. They sent it out again, with a Priority tag. The power button was replaced, it was sent back. The local Ft Myers store again could not get it to turn on for about 30 minutes.

This was a horrible experience. I only gave them a 1 star because I could not give them a zero! Scheduled appt for 11/05 for TV that has a 5 year service contract. They did not show up and now I have to wait until 11/21. No worries though - they said "I'm sorry" at least 100 times. I do give credit to the store manager - she is trying to resolve the issue. What a mess.

I purchased a new Surface Book and extensive 3-year extended warranty plan through Geek Squad. They had to replace the first charger. A year later, the second charger has melted. When I tried to get a replacement, their response is that once they have replaced the part one time, their policy obligation is met. That is NOT what the plan says. DO NOT waste your money at Best Buy. Buy it somewhere else.

Customer service is the worst. They do not value your time and keep transferring your calls from one department to another. If I have to stay on a call for 90 minutes just to file a claim, you literally owe me money for wasting my time. This is not the first time. Every time they come up with something or the other to get on your nerves. Please buy any other insurance if you can.

This morning, I phoned Geek Squad about increasing my desktop memory. They offered to do a tuneup which they did and in the process removed a program with all my passwords in it including passwords to bank etc. They tried to correct it but could only get a portion of the information back. All this took 2 hours. I wanted to receive compensation for this incredible inconvenience, at least a rebate on a couple of month's subscription.

My mother purchased a laptop and signed a contract with Geek Squad. She was told that she would have 24/7 service. She was so disappointed as when she wanted help set up her printer. They wanted 50.00 plus the 20.00 she already pays a month. She would not have signed the contract knowing that there would of been extra charges. She is 86 years old and thought she was doing the family a favour by not having to bother people with her computer. So disappointed in the company.

I feel like my laptop is being held hostage. I dropped it off for a hinge repair and screen replacement was told 7-10 days. It's now day 30 and counting, "it's still waiting for parts". My service ticket doesn't even work anymore to track the repair. I have called 10 times and am STILL waiting for a call back from the service technician department itself despite 4 escalations tickets, speaking with a manager, the rep at the store and countless service associates. Now I am trying to get it back and I can't even do that until someone from that same department calls me. I could be dead by then. I won't even get into the process to call in a speak with an actual person that alone is 4 prompts deep and you can't get out of it. DO NOT EVER TAKE YOUR COMPUTER TO BEST BUY FOR REPAIRS. You would be better off letting your 14yo fix it.

More than 5 weeks ago I took my $1500.00 laptop that was just a couple of days over the 4 weeks whereby they will replace a defective laptop with a new one. A hinge on my Flagship HP laptop started "catching" on the monitor case and causing it to separate. I took it to my local Best Buy and although I had an appointment, I sat for about an hour before one of the "Agents" told me to come back in a few hours. When I did, they decided to send my computer out for repair. I tracked it about three weeks ago and it said they needed a part, they had the part and were going to assign someone to fix it. I tried to check again for a few weeks and could find no information. I checked again today and it says it is in repair. NEARLY SIX WEEKS LATER!!! They have had possession of my computer longer than I ever did. Keep in mind this issue had nothing to do with any mistreatment, wear and tear or abuse. Just poor engineering.

Took my computer to Best Buy and it should be under warranty, and they said they will send it to the manufacturer, at no charge. They not only didn't do what they say, but also send it to their own repair center and I keep getting call that it will cost 500$ for a computer that it is 600$ new! I said, "No way", they send it back to Best Buy and still charge me 35$ for shipping, something that they shouldn't do. Phone system is the worst.

After purchasing a Samsung washing machine from Best Buy in Dec 2017, the machine failed in Oct 2018 and started making grinding noises. We thought that the Geek Squad protection would be helpful but it's been nothing but FRUSTRATION. Tried calling multiple times on different days, only to wait on hold for 40+ minutes, and then when we finally got a live person on the phone, they asked for my number then hung up on us. I also tried their online support and after waiting for their reply, they referred me back to the phone number I had previously tried. TERRIBLE customer service. Don't waste your money. Go somewhere else. ANYWHERE else.

While Geek Squad had my HP laptop, they cracked the bottom and side of the case, right behind the DVD door. The USB port, now is too small and crunched together to use. I did not notice the crack until I got home and tried to use the USB port. The truth is, if Geek Squad had been honest when I picked up the laptop, and admitted it was cracked during the hard drive replacement - This might not be such a scathing review. I will never use Geek Squad again, because of their lack of honesty. I believe they were upset that the replacement of the hard drive was covered under HP, and they weren't going to make a lot of $$ from me. I will never believe the case had to be cracked to replace a hard drive. And naturally - they did try to sell me a "solid state" hard drive when I picked up my laptop. I will be contacting Geek Squad HQ and file a formal complaint. As well, I will never purchase anything from Best Buy again.

I bought protection plan and iPhone in 2016 December. My screen broken second time, I filed claim and opted for express option and paid security around 930 CAD. After a week I got my phone, after week means on 7th of day excluding holidays, I filed it on 4th Oct, 2018 Thursday, got it Friday next week 12th Oct. On 13th I opened the box as I was free as backup and then setting up takes time I chose it to do on Saturday.

Finally got a call back first thing this morning Monday saying they will replace the TV. I was able to go into bestbuy and exchange it for a new one at no hassle.

We thought that our computer had went bad so my fiance went to Best Buy and purchased a new tower, keyboard, and mouse only. I was not with her and they talked her into paying for the Geek Squad to come out to the house and hook it up. When they came out he said that it was not the computer that was bad but the monitor. Since our computer was old we kept the new one and purchased a new monitor. Which I had hooked up to the old computer before the Geek Squad came to the house. Everything worked fine but we still kept the new computer. When he came to the house to hook up the new computer he did not install the new keyboard, mouse or any of the new wires. He just used the old ones.

They were called due to the range/oven sold by Best Buy (online) turning off. The appliance had very little use. We made an appointment and they came a few days later. They said they fixed the problem, but a few days later the range/oven turned off again. We called and asked for another appointment. The technician assigned with the case called A WEEK LATER (the day of the appointment!) to say that he was not coming, that he was going to order the parts and let us know when he could return. I called him the next day and he said it would take another week for the parts to arrive and for him to be able to return to fix the problem. This has not yet happened. When I asked Geek Squad if this could turn into a back and forth over a month period without range/oven, the operation said "that is correct."

I've called Geek Squad customer service 3 times over the course of a month. I believe the center is located in Central America, confirmed by one of the representatives as Panama. On all 3 calls I experienced major language communication issues w/ English. All I needed from them was an emailed copy of a $52.99 Geek Squad charge to my credit card for a virus subscription renew. Each time, they confirm the charge is valid. After 3 attempts, still no receipt. Each time, they inform me that a receipt will be emailed in 2-3 days. Each time the date passes by with me calling them back to make sure the email on file is correct. If they're not even capable of forwarding a receipt, makes me question how capable they are in addressing a more serious, complicated CS question. I will be cancelling the anti-virus subscription. Never doing business with them again!

I have told them over 50 times to stop calling me. Sometimes there is a callback number but usually not. Today I received a call from "Geek Squad" from this number: 1-178-680-7077. They infiltrated my computer over a year ago and now they constantly call me to tell me they owe me money! I have reported them to different fraud sites but...they still call every day. It is known that they engage in scamming on an international level. They usually say they are from "Geek Squad" but yesterday the caller said he was from "Geek Support." I have told them I will take legal action if they call again but...they keep calling.

I was happy with the service until now, but their call centre was the worst thing. The person who served me first made a huge mistake, and claimed that I did not tell her when I wanted to cancel the membership which was 100% wrong. Listen the recording, then you know that I was stated that I wanted to cancel exact date, but not today. I was told by their guy to call ahead to cancel the service, and the person in the call centre totally messed up, but she did not admit her mistake and hung up on me. Worst customer service they have.

I purchased a dryer and washer online from Best Buy and got the Geek Squad protection on it. They go through 2nd and 3rd parties that are extremely rude and don't want to fix your appliances. I went through hell and got NOWHERE with them. Now I have a broken dryer and nothing to show for after calling and being on hold and dealing with nasty people. Save yourself time and money and go elsewhere.

I set an appointment to fix my television about 3 weeks ago. The day of the appointment I get a phone call from the technician saying that they never received the part they need to fix my tv and nobody was coming, despite me having to take a day off work. I called a few different people and after hours of infuriating conversations telling me how there's nothing they can do, the manager tells me that they have the part and he doesn't know why I would get that call and why nobody came.

I have had 3 repair techs onsite and still after a month my washer is still not usable. I purchased a Whirlpool Cabrio washer July 2017, August 2018 we had a power surge and it stopped working. I called the Geek Squad because I had purchased an extended warranty. My first call I was on hold for 27 minutes, the person that answered took my phone number in case we got disconnected. Guess what, the call got dropped. I waited for an hour and no return call. I called back and was on hold 42 minutes, again they asked my number. They scheduled a service call for the following week.

Our washing machine started overflowing. After stopping it and cleaning up the water we called to schedule service. The first appointment was nine days out. I asked for a callback from a supervisor which never happened. When we ended up with washing machine parts blocking the drain that also services our kitchen sink and washing machine, we have to find a plumber who requested backup from a water damage company. They are coming back out to start demolition on our house. We called to reschedule the service as we need to move everything out of the area. We were on hold for a few minutes and then given an option of getting a callback in 30 minutes. We took that option and in 30 minutes we were called back.

I dropped my Dell Inspiron 13 laptop and broke the screen. I brought it to Best Buy in Midwest City, Oklahoma's Geek Squad department to be repaired. They warned me it would have to be "sent off" somewhere out of state to be repaired and that it might take two weeks. THREE WEEKS LATER I finally got it back (not without having to make a few phone calls to get info about where it was, how much it would cost, etc.). I took it home and could not connect to any Wifi network, so I took it back to Geek Squad. The agent did some investigating and realized that whomever had worked on it offsite had removed the Wifi antenna and then did not replace them! Unfortunately, it had to be sent back AGAIN. I had already paid $207 and some change for the first repair, but I was assured that, because this was Geek Squad error, the repair would be free.

I bought a car radio and other accessories from a Best Buy store in Missoula, Mt along with a warranty in Jun 2017. This store is 300 miles from my home and it is the closest Best Buy to my home. I just happened to be going through Missoula the other day and I stopped in because the Bluetooth failed on the hands free. They did a few checks and found it was in the radio itself and said needed to be sent into a service center for repair. OK. They couldn’t fix it. I didn’t get a radio to use so I just looked at a big hole in my dash for a month. It was a nice reminder of how good the service really was and it lasted for a quite a while. The biggest reason I bought the radio was for the hands free Bluetooth and now I didn’t have it.

I have a Lenovo laptop about three years old. I was having issues with it locking up on certain applications and the screen blinking. I originally took it into Best Buy on McKnight Rd., Pittsburgh, Pa back in February 2018. They had it for three days and told me it was fixed. I got it home and still had the same issues. I waited several months because the issues were not critical to my current needs.

Received a Samsung 48" TV two years ago as a birthday gift with a 5 year Geek Squad Protection Plan. The other day an internal spiderweb looking crack just appeared. Called Geek Squad and spoke with a piece of work of a character who started to accuse me of breaking the screen myself and told me the warranty would not cover it. Also that this kind of repair is just not worth it because it's expensive. So first I didn't even touch the TV at all and second what's the point of purchasing a warranty if it doesn't cover stuff like that that apparently happens a lot with Samsung TVs? Don't buy Samsung and definitely not any plan from Geek Squad.

We purchased a new refrigerator the end of June 2018. After delivery problems Best Buy agreed to replace the 3 doors. For 2 months We got the runaround. We were repeatedly lied to, none of our phone calls were returned, they even tried to push it off on Maytag to replace the doors. Finally the beginning of Sept the problems were resolved by a knowledgeable experienced technician. This was a very stressful experience and we will never do business with Best Buy again.

After seeing an ad on bestbuy.com, I placed an order and paid for a Samsung Galaxy J7 2016. They sent me a Samsung Galaxy J7 2015. When I contacted them, they argued that they had sent me the correct phone, refusing to acknowledge, that facts I presented them. I did not receive the phone they advertised, and I paid for.

When my TV, which is under warranty went out I contacted GeekSquad for repair. I'm now looking at almost a month waiting for them to come out to "attempt" a repair that the technician isn't even sure will work. Then again they've yet to come out so I have no clue if it would even work. But I do know I'm going without a main tv for a month because of their incompetence.

Best Buy 869 NE Mall Blvd Hurst, TX 76053 Store # 55 Best Buy Geek Squad: This was not the first time I have had trouble with this particular store, but it will definitely be the last! No one seems to know what they are doing and even worse, they just don't care or understand the meaning of customer service. Purchased a Sony receiver and the extended warranty from Best Buy #55. 1st time: Receiver stopped working, took it into the Geek Squad, they sent it off and three weeks later I picked it up. 2nd time: Receiver stopped working again, took it into the Geek Squad folks, they sent it off and two weeks later I picked it up and was told nothing was wrong with it?

I went into the store in Bradenton Fl yesterday to purchase my son a gaming system for his birthday. The store had about ten customers in it and after 20+ minutes with no help I walked out. I have since bought a Nintendo Switch from a competitor. Lots of workers in the front of the store talking to each other, but none ever asked if I needed help. I would understand if they were all busy with customers, but that was not the case. I will never go back to that store!

I called Customer Service 2 times and my previous Geek Squad "Cadet' called once to clarify exactly what I needed done with my TV/TV stand at my house. The metal stand needed to be assembled and the TV mounted on it, the Stereo Receiver connected to it and wires in the back simply gathered together and 'tubed'. The C.S. Rep repeated it back. The cadet assured me it would be done when they return. Today again it is NOT on their order AND they want to charge me ANOTHER $200 dollars to do the latter two services! Totaling now $400--2.5x MORE than the TV. BAD organization and follow through. And outrageous markup prices. Don't Use them.

I bought a router, and went to return the unopened box before 30 days. I was told when I got there, their policy is only 15 days! WTH!! Now I have a worthless $86 gift card. I will be using that and will never purchase another item from them again!

The Geek Squad has been helping us do some electronics work in Vero Beach FL. We had a lot of work to be done initially and 3 workers came and did the work. All of whom were very professional and hard working. This last time we had 1 thing to get done and 1 person came, he again was excellent at this job and friendly and respectful. These days that is HARD to find! He actually cared if the job was done right and we were happy with it. We became members for a year so most things are $49.99 per service (normal TV wall install $149). If you need more than a few things done, I highly recommend the fee for becoming a member (I think $189?) It's been well worth it for us. I'm not a person who does reviews much, but felt so good about this I just had to comment. If you need work done in Vero Beach call Best Buy and ask for Francis (Frank), he's the best!

The deliver man came to deliver my product. I missed my door bell ring but still saw him outside with his partner. once I step outside I ask if he is the deliver guy for my fridge he told me no. I knew something was funny. Called Best Buy immediately. Horrible service. The man said nobody was home which was lie. Ask nicely to get it delivered by today because he was outside with me and lied. Told me that he wasn’t the man when he was. The service people said they can try their best after all waiting for a whole hour on the phone for an answer for what he did they never apologize for their service or even try to deliver it today and they also made my product be on hold to reschedule for tomorrow. Overall they suck! Never ordering from this place again! Can’t believe they can lie? Just get it done and over with. It’s not hard but I guess it is for lazy dumb **!

On 07/06/2018, I had appointment with a Geek Squad agent, according to his knowledge he recommended ARLO security cameras, instead that I had previously buy it. And I did believe and he went to get it at the nearest store in my town. The cameras were working properly; great for first 10 days then begin with errors, troubleshooting.

Following is a condensed version of my 3 page single-spaced saga which began 7/12 when I purchased an open box Maytag clothes dryer at Best Buy in Whitehall, PA. From receiving a defective product to having to endure 4 different teams of inept installers to repeatedly being told that my situation would receive expedited attention (NOT), I can unequivocally state that this was the most stressful, time-consuming, frustrating, and disappointing purchase that I have ever made. It took exactly 30 days and the hiring of a plumber (for which I am still waiting to be reimbursed) to have a safe operational dryer. This review is not meant to disparage Maytag appliances, as I am very satisfied with my dryer's performance, but to alert others who are considering any appliance purchase and installation of the poor customer care/concern shown by Best Buy and their Geek Squad.

I purchased LG-30 self-cleaning stove gas range. The oven stop working. 7/22/18 called to get repair. 8/26/18 guy came out. Said he would call in to get OK on parts to Best Buy. A week later no calls. Call back Geek Squad. They call service guy. Told me they working on it. A week later I called back. No one called me. Wonder whats going on. Geek Squad called service guy and finally okay parts cost. Now Geek Squad tells me I have to wait 30 day if not fix maybe new stove. It been 3 weeks no oven 8/11/18. I am very frustrate. Best Buy is good with electronics but not major appliance. As of right now I will not buy any else from Best Buy.

On Monday Aug 6th, 2018 I called to cancel my Warranty Protection Program as I feel I do not want or need this... I called around 7:00pm. The person (Man) I got on the phone was ok until I made a mistake stating my name that was on the contract. I gave him my real name Luciana instead of Lucy... We are the same person. My understanding is that if you give all other information that is correct EX. address, phone number, postal code, date of birth, they should be able to help you, but this man was not interested, he gave me a very hard time.

I purchased this Dell computer 3 months ago and getting error blue screen with shutdown daily. I contact Geek Squad via chat who would only help me resolve the issue today if I paid $199.99! This computer is still under warranty and they should have been able to help me then.

I paid $199 for Geek Squad warranty, and laptop has some problem in motherboard, they said will fix and give a loaner laptop. I got one while repair, and they have a broken laptop. I thought it's ok as it’s just for 2 weeks so will manage. Then I came back and got my laptop repaired and there were so many scratches on laptop. I requested to fix that band again. After 4 weeks I am in Best Buy and there is a tap hanging out on my screen, and my laptop is touchscreen so I said can you please fix that? They said I am only one here, and gave broken loaner laptop again. Instead of fixing thing, they bring up something new all time, and surprisingly that guy on Geek Squad without name tag says I can pull that tap or cut using knife.

Customer care does not care! They put me through too many hoops, and provided too many refurbished iPhones that were junk, and they just were not going to do anything about it. I canceled my Geek Squad protection plan, and told the person who finally called, but a few days late, I canceled my relationship with Best Buy & Geek Squad too, as I spent countless hours trying to get an iPhone that worked. I should have had them replace the glass on my original iPhone and send that one back as it worked perfectly, or, I could have replaced it on Avenue Rd in Toronto for $109 + HST while I waited for 30 minutes; didn't know, but I do now. The Rogers protection plan provides the first glass breakage repair free, and Rogers is a Canadian company. Best Buy is an American company, but that is another story for another time.

I guess having experienced Elite service Best Buy Geek Squad did not meet my expectations. I had tech support set up my Outlook. Email does not work from Outlook or even from my own email. I've had work emails not arrive on time. The power cord stopped functioning after two months. I went in for help, they couldn't provide a loaner, they couldn't even charge my computer while I waited for a new one to arrive in mail 7 days later. They kept my computer to charge and five hours later it was not charged. Online chat was not helpful. They made me buy a new charger because the power cord is an "accessory" and Total Tech Support doesn't cover it. And they would give me a refund on the usel as tech support.

I purchased a laptop in January and was pressured into buying the Geek Squad "protection plan," under which they were supposed to fix or replace it if anything happened. Unfortunately the laptop I got was a factory lemon. It runs at unacceptable temperatures even when idling, crashes while playing not-particularly-intensive games, had sound problems straight out of the box until I Googled a registry change to fix it, and is now having problems with image persistence on the screen after only 6 months of use. I've worked on computers before, so I know enough to know that all these together (especially the spiking temperature) indicate the system is poorly manufactured. The only real way to fix this is to either gut the thing and put in all new hardware, or simply chuck it and get a new one.

I will NEVER use Geek Squad AGAIN. Bought my laptop in on 7/20/18 to upgrade to a SSD. I was asked and was reassured. That all My School work could and would be backed up. (Meaning All school programs loaded onto laptop.) Went in on 7/21/18 to pick my laptop up and dang it all school programs, work, files, weren't saved. Now I don't think the Vocational School will re upload all programs and Office Home and Student without charging myself. What a ABSOLUTE GONG SHOW Geek Squad has become. I will not be sending it to (As they like to a Level 2) lab.

I have paid into this for 2 years to get 20% off appliance repairs. When the time came to make a claim I phoned and was transferred to SIX different departments, and each wanted the story from the beginning. At the end, I was told Geek Squad home membership does not service my area. Representatives at Best Buy assured me that this plan was in my area and I would get 20% off all appliance repairs. Bunch of liars. Don't get rooked. BTW The last agent I spoke to was super rude as well and had the attitude that she would do everything she could make sure I knew there was no solution. Horrible waste of money and time.

Waited for a week for an in home consultation (required). Then had to go to Best Buy to purchase nearly $1,000.00 worth of equipment base on the recommendation (not a fun experience - they couldn't find the product in the store at BCC - recommended another product). Waited another week or so for an in home installation which was not completed. The tech left my wife with a page of notes on how to complete the install based on what we wanted. The system does not work. I called and now need to wait for another 9 days for the next available technician. TERRIBLE CUSTOMER SERVICE. There is no escalation process and no appeal. And they wonder why we all shop online. Disgusting company in my opinion. My last time in a BEST BUY. STAY AWAY.

Geek Squad showed up and left as they said they needed more help. They have not rescheduled or called back in 5 days. I tried to cancel but everyone I talk to says the ticket is open and they cannot cancel and refund. Spent to much time talking to too many people who all said they could not help me. I have filed a complaint with the BBB and registered a disputed with my credit card company. I paid for my service on July 9th, today is July 18th and still no call back.

I recently took my Apple iPhone 6s Plus to Best Buy to take advantage of Apple’s $31 battery replacement special which ends in December 2018. When I dropped the phone off, they ran a diagnostics which passed everything. They told me everything passed, even the battery. I asked them to replace the battery anyway, since the phone was already two and a half years old. About six hours later, they returned my phone to me and told me that my phone did not pass diagnostics after the battery was replaced. They told me that the front and rear cameras weren’t working due to “underlying issues”. The Geek Squad member then advised me to contact Apple Care to advise them what had happened to see if there was anything they would be able to do for me.

I purchased the “Geek Squad” protection plan from Best Buy (after being talked out of the Apple Care plan) for my wife’s iPhone 6. My subsequently broke her original phone and Geek Squad sent a refurbished replacement. This replacement was a total piece of crap! We lived with it because it took a week to receive and my wife couldn’t be without her phone for another week. Recently I took this refurbished phone into an Apple Store to have the battery replaced as it was no longer holding a charge.

I'm short on funds, and lost my phone recently, so I emailed Geek Squad that I needed to cancel my Webroot subscription so I could have maybe enough for rent. I got an email back saying it was easy, just click this link, fill out the paperwork, and you're done. So I did, I even got a confirmation saying it worked. Two days later, I got another email saying payment was successfully withdrawn from my account, and now it's in the negative. I emailed back and told them what happened, and they said I couldn't go to that site, I had to call them to have it deactivated, which I couldn't do because my phone is off.

Had the iPhone insurance with Geek Squad which covered damage. Phone was dropped on the 401 and run over by several cars. Because I was unwilling to run out onto the 401 highway to retrieve the phone they consider it lost and will not cover it. That was bad enough. The worst part by far, however was the way I was treated by the Best Buy staff and the Geek Squad phone representative. They did not make me feel in any way that I was a valued customer and immediately dismissed my questions. The manager that was supposed to call back within 24 hours called back 2 days later and left a message repeating the same canned phrases as the representative before. I will never shop at Best Buy again nor will I be a Geek Squad customer ever again. I see by the many reviews saying the same thing that I'm not alone in this.

The following review is provided by me to help other consumers have a clear picture of the disreputable practices I encountered on many occasions in my dealings with Best Buy and Geek Squad warranty issues. On four occasions I bought printer in the Years 2014/2015 in 2016. In each case I bought a product the same one the HP 8620. Its list price was always $299. Recently I learned how to scan and shortly after learning how to scan the roller that automatically document feeds stopped working. I called Geek Squad. They verified I was still under the warranty and that I have a replacement policy and that the policy called for an equivalent replacement to satisfy me or an improve replacement product should not an equivalent replacement be possible. I've had many of these overpriced warranties. I was well aware of that and that was well aware of what was sold to me.

I purchased a TV from Best Buy with a service warranty. It is my understanding that Best Buy's policy is that if they cannot repair the item after the third appointment, they will replace the TV. However, we are going on our 5th appointment. The initial appointment, I was advised the TV was working as it should. The second appointment, before the technician even came to my home, he advised that it was probably the main board. The third appointment, the technician came and advised that the main board that arrived, brand new and from the factory, was damaged and he ordered a new part.

I had been receiving pop ups on my laptop, so I took it in to Best Buy to have them do a virus check. I have had the Geek Squad plan since 2014 and maybe used it once before. Before I could barely explain my issue, the rep immediately tried to upsell me on their new comprehensive plan which covers multiple appliances. I declined that and then was told I had to pay an additional $99 to back up my files. Ok, thought that was a little excessive, but agreed.

Geek Squad Reinstate Computer - Once they do the initial work and sign you up to a multiyear contract they never call you back to help - they are always saying, "We will call you back in a few minutes." Very disappointing.

I could not open Outlook so I connected with the Geek Squad as I have a contract with them. I then went for dinner. When I opened my computer Outlook opened but all of my folders had disappeared. I run my business on folders and their Geek Squad could not fix it. Their answer was to go to a store. I am living in Europe for the summer so that was not possible. The Geek Squad created the problem and could not fix it!

Extremely upset with Geek Squad in Carson City, Nevada. Senior citizens, beware! On August 17, 2017, at 10:33 AM, Geek Squad sold my relative a new Apple computer that they said he needed when he brought in the one he was having trouble with. I do work for him on his desktop computer and happened to be away overnight. His newish computer was fine, but he gets anxious about things and isn’t sure what buttons to press. The Geek Squad kept his GOOD computer. When I tried getting it back right away, however, the Geek Squad said they couldn’t do it. Geek Squad also made my relative some promises that they didn’t keep, such as not having their new computer ready for him at various times and not returning his phone calls and not setting things up right, which also complicated things on my end since I do my relative’s computer work for him.

I purchased a computer from Geek Squad in May 2015. I agreed to the Geek Squad tech support plan and was also charged $99.00 to have my information transferred to the new computer. When I got home, I discovered the information was not transferred. Best Buy would not talk to me and insisted I had to work it out with Geek Squad. Geek Squad refused to refund the $99 fee. I kept the support for another month and then cancelled it because the computer stopped working and had to be scrapped. Geek Squad could not fix it.

Geek Squad services in general were good. The issue is when you go to unsubscribe you need to give your first born child! Issue... had Geek Squad sent to my email address for Cineplex etc, and for some weird reason it started to go to my daughters address... didn’t know why? So when I went to unsubscribe apparently I needed her permission! Really!?? After waiting 24 minutes, someone answered and immediately hung up. I was getting upset knowing I had to do this whole thing all over again. Then the lady couldn’t find my account, it should have been the same one they took the money out of every month, but oh no, they couldn’t find it! Then asked all sorts of email and phone numbers, only to tell me I wasn’t allowed to cancel it, I had to have my daughters permission. That’s rich! Never again! Don’t do it! It isn’t worth the hassle!!!

I spent approximately $300 for this so call support service. First of all there is no way to contact them after hours. So the 24/7 doesn't really exist. The so call geek is just a person working off a laptop that can't answer any questions that you may have that is technical. Or any other question about Best Buy services. I'm 63 and bought a soundbar. I had a friend tried to help me to try to set it up but couldn't. After contacting Geek Squad and they couldn't help I'm returning this $400 purchase back to them.

Can't even replace a battery in an iPhone 7 - Can't believe these guys brag how comprehensive their services and support are. You get bounced from one person to another then finally get told they "don't do your kind of repair", go see a third party. What am I paying for here. Very disappointing and deceptive marketing Geek Squad. The unfortunate part of this is I have to keep forking out monthly membership until November. Good money after bad.

The ext. warranty is like putting the money in the trash - Best Buy sells the warranty and I buy for 5 years. And they spend sending and sending the technician and does not fix. I tried to talk to someone in the repair department and they all just say they have to wait and I have no refrigerator in a week. The repair name is Geek Squad, something like that.

I purchased a laptop from Best Buy and got great usage out of it. I recently cracked the screen (it is a touchscreen) and decided to use Geek Squad to do the repair even though the warranty was expired. When I dropped it off I paid the service shipping fee and provided a max service cost of $169. I was told to expect a call shortly informing me of the actual cost of repair. I received an email in a reasonable timeframe informing me that the actual cost would be $193 and that my laptop should be ready for pick up the following Thursday and I approved it.

Purchased a cell phone from Best and the Geek Squad warranty as well less than 8 months ago. Brought my faulty cell phone to the store at Geek Squad department several times. The representative finally suggested that the phone is faulty and told me to call 1800GeekSquad. I called the number, after waiting long and being hung up on me, the representative told me that I have to pay the deductible for the cell phone that I purchased less than a year ago and it's still under Samsung warranty!!! Has nothing to do with Geek Squad protection plan. It's a fraud and phony plan. Geek Squad sells to profit from without providing the service. Will file a claim with BBB.

I purchased membership of Geek Squad in Saskatoon BestBuy for installation of TV which I purchased in store. The salesman said, "You can save the installation fee if you purchased the Geek Squad Service", so I signed a kind of agreement with the teeny tiny printing for details. The man from BestBuy had never mentioned there could be a monthly fee continuously charged from my credit card.

I purchased sam MU8000 13 days ago from Best Buy Sunridge location, They have charged me 250 $ for 4 yr Geek Squad protection and said you can get help any time 24*7 from them, just now some issues popped up regarding my IP tv, I called Geek Squad Calgary number. They have responded in very ridiculous manner. I can't even dream about it and didn't solve my problem and even after that in between they just hang up my call twice. I'm really really disappointed for money I have paid. It's 11:51 pm now and seriously this is not a good customer service. I'm not recommending Geek Squad for help at least in night time, no one told me anything about that. Geek Squad will charge you to see you at home, in fact people told me that it's free service. Sorry.

I purchased a computer with the extended warranty for my daughter. I took it in right before the warranty expired, they were to have replaced the keyboard and motherboard. I get it back and my daughter can tell a difference immediately, and not in a good way. The computer gets harder and harder to turn on until it doesn't turn on at all. I take it back to Best Buy to be told the warranty is over and there is nothing they are willing to do. I take it to another repair shop, they say it needs a new motherboard and the bill is $800.00. I call to complain and was told that a manager would be calling me, shocker no call. I posted on their forum, the forum is moved to the Geek Squad board, the same place that wouldn't help me in the beginning. So I may be forced to spend another $800.00 on this computer, but Best Buy will not be getting any more of my money, that is for certain.

I took my laptop into the (Geek Squad) Best Buy at Woodmore Twne Ctr 9th of Apr 2018. I 1st brought two laptops for Xmas, one of them started to slow down and I didn't know why. The agent at the store said they would check it out and fix it. If it was a software problem I would have to pay for that protection I did. I was thinking the whole laptop was covered under the plan I bought at purchase. I should have been offered software protection when purchased it, would have been cheaper. Kiana ** went back and recalculated the difference and refund to me the difference. Thanks for going the extra mile.

I brought my computer to Geek Squad Simi Valley because I was having a problem with an update. After contacting them online and waiting for them to help, I spent 4 hours with them. As a result, they deleted my camera and virus protection. Contacted them online later that day and told them in addition to the update not being repaired, now my laptop is missing crucial components. I spend another 4 hours with them on the phone only for them to tell me to bring it to the store. I bring it to the store and they reinstall the camera and AVG and fix the update. That same night my computer froze. It froze every day for another 4 days until I bring it in again. I brought it to GEEK again. They kept it for one day and I’m pretty sure didn’t look at it and told me everything was fine.

I buy warranty on all my items since I am not a tech person so I bought a tv with accidental service. When I wanted to claim the tv because it broke, I had so much with phone service. They kept transfer me to different departments. I took my 1-1/2 hr to get through them. Finally when I got through them while I was on phone the call got disconnected. Lol. Again it took me 30 mins to get through the right department. They finally made my claim but the phone service Best Buy have is just crazy.

I was scheduled for a 12:00 to 4:00 delivery. I receive a first response phone call at 2:30 that they won't be at my house till 4:30. At 4:30 I receive a second phone call. The Geeks won't be there till 6:30. I call delivery and am told to hold. I hold for 5 min and then get a recording I've been disconnected. I will never buy anything from Best Buy that requires the Geek Squad. Spreading the word... Losers!

They auto charged me 3 years; did NOT include promised KASPERSKY - Total charge over $486 and NO promised Kaspersky antivirus with autorenewal! I contacted online and chatted w/ agent - no help. I then called for refund and they only credited $22!!! What a joke of a company!

When transferring data from my old to a new computer, my folders were lost. When I complained the agent said I had asked to have my past emails deleted, not transferred. No one told me my request meant I would also lose my folders. They said it was my fault as I asked for all emails to be deleted. And that includes folders. I got nowhere with this rude geek. I asked to speak to someone else, preferably a lady. She consulted with a regional manager and after 20 min, he was able to retrieve my folders and lost pictures. It was a bad and rude experience.

Like many others, I decided to take advantage of the battery replacement program from Apple on my iPhone 7. After contacting Apple, they sent me to Geek Squad at Best Buy. When I arrived, they ran diagnostics and I consented to battery replacement. “There is a very low chance your phone may not work after the replacement. If that happens, we put the old battery in and you leave no worse than when you came in,” they said. An hour later, I returned to be told my phone was dead, could not be fixed even after putting the old battery back in, and I would need to wait for 3-5 days for a new phone. 3-5 days?!? The condescending tech did not even offer a loaner phone until I asked for one. The manager did nothing more than shrug and blame Apple for the failure. Had I known, I would’ve waited for an appointment at the Apple store. Won’t be using Geek Squad again!

I called Geek Squad to find out if they could find out what is wrong with my desktop and then repair it. Geek Squad assured me they would find the problem and repair the desktop no matter the problem. 3 days later I was called back in and was informed it was my motherboard and dust was why it overheated and ruined the motherboard.

I took my laptop into the Geek Squad because it was having a glitch in the photo app. It was showing some photos as black when flipping through, but if I flipped back the photo would show. I figured that this would be an easy fix, but according to them they tried everything and were unable to resolve the issue. They told me that it doesn't make sense that it's not working because they made the computer like new, and told me that there must be something wrong with my files. The files are working on every other computer except for that computer though! They called me two separate times telling me that my computer was fixed and then when I went in it wasn't, and now I am going back a third time to pick it up unfixed. I had to re-explain the issue multiple times because every time I spoke with someone it was a new person.

Like many of you my INSIGNIA 43 inch tv just turns itself off when it wants to, and when you turn it on there's a noise coming from the speaker even if all the volume is turned down. This was a terrible purchase and a name brand I'll soon forget, and the GEEK SQUAD folks don't seem to care and now I understand why after reading all of the posts.

I brought a Dell laptop computer into the San Rafael Best Buy Geek Squad. They had to send it out for repair, they did not even ship it to the repair center for six days and the repair center did not even check it for a few more. My daughter needed it for school and due to the delay we had to buy a new computer. The computer finally came back almost exactly a month after I brought it in and about 10 days after their estimated return date. Getting service at their counter is slow also, have to wait in line both to bring it in and pick it up.

These people claim to support PCs online - they do not and they leave your PC in bad shape when they say they've "fixed" the problem. Have used them twice - first time I thought was a fluke. This time they were so lax in their customer service, and their technical support people are a joke as they hide their path so no one can find out that they didn't do what was asked - they shut off my Windows services so I couldn't report the problem until they had written a false report about the events - you'd do better just Googling a problem. Then when you try to speak to someone on the phone no one takes responsibility as they gaslight you about the situation. They are complete idiots who take no responsibility for their actions.

I had my laptop "repaired" 2 months after I had dropped it off at Best Buy, Geek Squad customer service. During this time I dealt with multiple service personnel, via 1800 number, and in store employees. THEIR STAFF lacked concern, And most of all customer support skills, not to be completely negative there were a few great Representatives... 2. This process was costly, exhausting and awful. Currently waiting a phone call, from an alleged appeasement Center. It's been about 2 weeks.

I bought iPhone 8 Plus in November 2017 with 3-year warranty at $503.64. At that time, I thought this warranty was from Apple and no one told me this warranty was from Geek Squad. Unfortunately, I dropped my phone and broke the screen. I went to Best Buy and was told to call Geek Squad. And then nightmare begun for the processing and making phone calls. They told me I had to pay $226 extra for repair or replacement. I had no choice and they gave me $75 in-store credit. DO NOT buy iPhone from Best Buy, DO NOT buy warranty from them also!!!

Twice now I have had to call support because they are double and sometimes triple charging me for multiple months. Yes, I should have noticed. Are they willing to do anything at all? NOPE! Customer service seems to be an absolutely foreign concept to Geek Squad. They are tapping a bank account and a credit card and refuse to even acknowledge that they are doing anything wrong. I have one phone on the plan. I have never used the service and the only time I needed to call was when I found double charge a few months ago, which I was assured would be reversed and the charges stopped. So angry I can't see!! Absolutely atrocious!

An appointment was made to repair my computer issues. I spoke to Takira and I had to wait three days and was given a window of 8 A.M. to 12 P.M. The technician never showed. I had called the day of the appointment and spoke to Jill to confirm my information and appointment. I was assured that the technician would be arriving. He never showed up and I was not contacted. I called after waiting over 4 hours and was told that the technician could not find my address. He was sent to another state -- an old address -- where I no longer reside. Why would they send him to another state? They had my phone number and never called to check my address, when the technician could not locate me. They also had my current phone number. I was passed from one person to another: Jill, Casey, Negeeda, Sara. I was told I would not get another appointment until the following week on a Wednesday.

They don't tell you that when you call to cancel after the "free" installation there is a huge amount that you have to pay. No way can you cancel because you keep getting the runaround. Waste of good money.

A few months ago I purchased a one year subscription for the 24/7 tech support at $99 plus $10.25 per month ($7.07 Geek Squad service / $3.18 antivirus). After 2 months I noticed my monthly charge went up from $10.25 to $11.53. When I called to inquire, I was informed the Geek Squad no longer supported Kaspersky and would now be using Trend Micro.

“I suggest going to your local hardware store but you will have to pay for whatever price they charge you to fix your phone.” – said the Geek Squad agent (for real). Please, save your money and don't pay into a plan that does not pay off. I purchased a Samsung Galaxy Note 5 in December 2015 and had purchased the Protection Plan after the salesperson raved about it.

I have a Samsung 65" Curve TV which turns on by itself. I purchased Geek Squad extended warranty when I purchased it. They sent technicians to our house 3 times and couldn't fix it. They told me we must try another company to have the second opinion if the TV is fixable so another technician from a company called Best Tech came to my house and couldn't do anything. They don't want to change my TV and keep shooting me to another company. When I call Geek Squad, they don't even know how many times they send a technician to my house. It seems that they don't keep the record because every person tells me something different. They tell me, "We will call you back" and nobody calls me. I have called them more than twenty times and still no answer and still they don't care about my TV. The worse customer service that I have ever seen.

Wanted to buy an all-in-one printer, scanner, copier, faxer, found 1 at Best Buy, the Epson WF(WorkForce) 7710 all-in-one. Ordered it online, price seemed good for the printer. Customer Service person, cooperative and went ahead and ordered the printer. Email to confirm printer order, actually received the printer as scheduled. Process working well until I tried working with their Geek Squad for tech support. That's when the ** hit the fan!! YANK AROUND, so typical. 5 days spent trying to deal with Geek Squad on the phone. Actually got as far as almost scheduling an appointment for an in-home setup.

I had purchased a brand new 65 inch Samsung Curve television and bought the extended warranty to go along with it from Best Buy. A little over a year after the purchase the tv internally malfunctioned. This alone was frustrating and when I called Geek Squad and let them know they told me they had to ship parts to my house, without ever coming out to look at it, and they scheduled the repair for 6 days later and the guy who scheduled it promised me the parts would be here by then. Come Monday after work still no parts so I called them to find out why and they were shocked the parts didn't come and now are having me take another day off of work for Thursday with still no guarantee the parts would be arrive so then I later that night I got another call saying they want to reschedule again for Friday.

My elderly mother purchased a Lenovo computer from Best Buy. It started having issue 3 months later. It turned out to be a software issue according to Geek Squad. We did not purchase a plan as the last time they attempted to sell me a plan it was cheaper to look at a new laptop. I had an appointment and went in with the computer. I ended up waiting for 20 mins past my appointment time as there was only one person working. When my turn came she basically did exactly what I did at home (and described on the phone) to come to the same conclusion I had.

I had only the worst experiences with Best Buy. Took Best Buy’s rep recommendation and purchased HP Pavilion in 2016 for work along with a 3 year warranty from Geek Squad. Big mistake. Within a year the battery died and laptop didn't operate unless plugged in. I called Geek Squad technical support, spent about 40 minutes on the phone, they told me that it is not a problem. I should take it to Best Buy location and they will replace it for me. Took it to the Oakville Best Buy location, where they didn't even look at my laptop. Was told that laptop battery usually dies in about a year use (what a joke). Obviously battery is NOT covered with their warranty even though it is the battery defect, not the end of the lifespan. Called Geek Squad technical support again they said that I should speak to the manager of the store as they have never heard of battery dying within a year.

Do not purchase 2 Year Geek Squad Protection Plans for any Samsung Mobile devices. I purchased my Samsung Galaxy S8 at a Best Buy location in IL in July of 2017 for ~$600. I also purchased the $199 2 Year Geek Squad Protection Plan for coverage on this phone. The Best Buy associated showed me the Plan Brochure and explained that screen damage would cost $59 and an entire phone replacement was $159. Completely reasonable for an expensive cell phone.

I purchased washer/dryer from Best Buy making sure measurements are accurate. It took 3 "installation" visits from Geek Squad to learn that my product supposedly doesn't fit. It took 3 teams of people to tell us promised job can not be completed. One of those teams was actually helpful giving proper recommendations, but when requesting that particular team from Geek Squad was told that Geek Squad has no control who does the installation... Ended up contacting person privately who for nominal charge agreed to install my product no problem. It seems like Geek Squad may be able to install an appliance as long as it doesn't require more than plugin to a power outlet.

I went to Best Buy Geek Squad for assistance with my computer. I had to wait in line for over 30 minutes. One of the squad reps. had to be told to come to the counter to help me. I got sent away because they were busy with maintenance. I returned several days later. I checked on the repair status two days later and was told I could pick up my computer the next day. I went in two days after and was told the computer had not been touched and would not be ready for a couple more days. Let alone I had to wait in line for over 1/2 hour to be told that. Only 1 person on the desk for most of the wait time. This is consistent with anytime I have needed help. Poor customer service. The worst in any store I Have had dealings with. If I didn't have a computer repair contract I would go somewhere else in a split second. Fix it Geek Squad. I am not the only one tired of waiting at that desk for service.

A business customer for about 7 years, Geek Squad was perfect for us. We are not computer savvy, just need help with little problems - at $99. a year - great deal. I called in for another small problem-printer not cooperating. They said I needed to rejoin at 3 times my original price, said I did not pay my yearly membership. I remembered seeing the fee on QuickBooks, responded I did pay and was able to prove. 5 people later and after about an hour and a half, they did find my payment but it had been sent in as a "1 time fix" because I was past due, my card had expired. That 5th associate realized it was still within the time limit - a manager by then - and everything was okay, she "escalated" the problem, saying she would still connect me to a tech, everything would be good by the time they were finished. I got the tech, he said everything was fixed and started work.

We experienced a seemingly dead Hard drive failure with our ASUS Laptop. The hard drive is a flash memory. The guy at GEEK Squad looked at the computer --- re-started the computer with some program on a flash drive. And then pronounced that our Flash memory was dead --- or maybe the motherboard was toast. NO way could he recover the valuable information on the hard drive. We then took the computer back to Memory Express --- related the story. He advised we take the machine to ICube specialists in data recovery.

Geek Squad is a total scam. I have been paying for coverage for years and about 1.5 years ago I broke my screen and had my phone replaced. Then last week my home button stopped working so they sent me a replacement. Within 4 days of getting my replacement it became obvious that it was faulty, the home button would not work. I phoned in and was told when they received my last phone they saw a small crack near the camera and because of that they could not send me a replacement for my faulty phone until they received the faulty phone first. I told them I could not go 6-10 business days without a phone and that I wouldn't even be in this position had they not send me a broken phone in the first place. The guy on the phone refused to help and refused to allow me to speak to a manager so I ended up cancellling my coverage. So now I am stuck with a broken phone that they sent me after year of paying into their fraudulent company.

I purchased the Best Buy Geek Squad Phone Protection on a iPhone 6 and a Samsung 6 Edge and it has been the worst investment I have made. They just keep on fixing the existing phone and sending it back and I have had to send the iPhone in to be repaired 3 times. I would never recommend this plan or buying a phone from Best Buy or purchasing a plan from Geek Squad. Service is poor and the phone representatives are condescending.

First call to Geek Squad was to get a battery replacement and they charged me $112. I had a small crack in the glass. They fixed my glass and send my phone (Galaxy S6) back to me. Battery was not replaced. Second, 3rd, 4th and 6th call was to find out why my phone battery was not replaced. Got a supervisor on the phone and he asked me I would get a new phone with a $784 in 5 business days. The phone I received was junk. There was sticky residue on the top and bottom. Pieces of glue sticking out of the top screen, screen didn't lay flat was 1mm higher than it should, and the glass on the battery side was 1mm higher and has 166 charges on the battery.

I recently purchased the GEEK SQUAD computer protection program... $20 per month... includes all my devices and offers discounts on future purchases. I had a PC tune-up and minor fixes yesterday. They did the work so fast, so efficiently, provided so much helpful information and have excellent customer service. I highly recommend this program. My store is in South Philadelphia, but they're everywhere and also offer remote repair. Additionally you can get private tutorials on all of your devices on any program... included!!! If you're in Phila., ask for Melissa. She's AWESOME!

I was told by the store salesman that my install would be free if I purchased the new flex hose kit from you so I did and I was charged for install. Then I had an install scheduled for Saturday Dec. 30th but the truck broke down then we rescheduled for this past Saturday Jan. 6th. When they came to install the range they had to borrow my tools to do the job because they did not have the correct size wrenches. Then they did not have the proper size fittings to install the range. They told me my only choices were to finish it myself and go get the proper fittings or to schedule a new time for them to come. I chose to just finish the job myself. I was told I would be contacted on Saturday afternoon to set things right for these issues. I was never called and when I tried calling it just went to voicemail and I was never contacted.

I have problem with my refrigerator (Samsung) and call to Best Buy and response very quickly, the services excellent, quicky and Eric work very well. Fast and call me to can back to fix parts. I received parts in 1 day and don't pay nothing. I recommend this insurance. Fantastic services Appreciated. To Eric fantastic services very nice person.

I no longer wanted Geek Squad antivirus software as it doesnt work! I had viruses on my PC that only Norton was able to remove for me! AND I was charged as an auto renewal without my consent! Nowhere on their site can you see or cancel such renewal! After FOUR different online chat reps kept transferring me again and again, I was forced to call and wait 20 mins! I asked why I couldnt cancel the renewal or even see it on my account and they stated you have to call them!

So when my brand new laptop had to do an update to Windows 8, I didn't want it to and closed my laptop putting it into sleep mode (bad idea). This corrupted the hard drive and made it inoperable. So I called up Geek Squad since I purchased it from Best Buy, it was the latest and fastest laptop our spending around $1300.00 on it. They said, "Sure, bring it down and we'll run a diagnostics on it." They did, said it needs a new hard drive, cool, I purchased one from them. They installed it, then installed Windows 10, fine whatever.

Today I had called but the CSR was so hard to understand and was repeating someone else wording to me. I asked her to let me speak with the person who is giving her the things to tell me but she refused. Then I had to repeat all the information 3-4 times, I advise her that I had dropped my phone outside and it is not working properly. It shows it is charging while the cord is not in the slot. But she did not even notice anything. Gave me my options, I took the advance option, she advise twice that it will take 3-4 days and once I gave her my credit card she said, "Oh it might take more time."

Worst possible service ever from Geek Squad protection plan for cellphones. Sold by employees at Best Buy with false information and misguided service. In return to your trust within the company they throw at you that you did not read terms and conditions. Horrible customer service. Spend more than 2 hours on a phone call every time you call in and they still do not give what they promise. ALL EMPLOYEES give wrong and different information. No consistency. Two year money grab and waste of money!!

So I guess they are trying to be like Apple with showing you how to set up your new iPads, iPhones, etc. and just like Apple you set an appointment to meet a specific time which I did and yep you guessed it complete no show. I mean the people had no idea and showed no signs of even caring that someone scheduled an appointment to see them. Never again!

I purchased a Whirlpool dishwasher from Best Buy and sign up for their Geek Squad coverage. 1 year or so later the machine started having issues draining and rinsing. I call Geek Squad and reported the issue. After 5 missed appointments, they finally sent a local service appliance company called Superior Appliance (take a look at their reputation on Yelp!). Their diagnostic was: “Your machine is not covered by our warranty”. Meanwhile, I had to be home between 9am and 5pm for 5 days and lost 5 days' worth of wages. It ended up costing a lot more than getting a new machine. It would have been a lot cheaper getting a new machine. I ended up doing that.

I have been a long time supporter and advocate of Best Buy. I bought an Open Box last year for Christmas and less than 1 year after purchasing it, the computer failed. They claimed that it came with the same warranty as a new computer, but refused to honor the warranty on it due to an error on their end when the computer was sold to me.

Terrible service. Incompetent Auto Geek Squad. Hopeless management. The issues when I went to install remote start for my car. 1) Did not do it right the first time. 2) Messed up high/low toggle of car seat (They claim its existing, that's lame). 3) Took a week for second appointment (I had to leave my car overnight) only to find out that the device is incompatible which was sold by Best Buy in store itself.

This is ABSOLUTELY HORRIBLE service. The fact that all these people committed to making an account just to post their experience tells you how many issues these people have. It's ridiculous, HOURS (literally hours) spent talking on the phone being promised callbacks that are never returned. Finally, after contacting my bank they gave me a return in "store credit" which I will never ever go back to. Absolutely ridiculous service. Infuriated, they didn't even cover me the full purchase and cheaped me out $100 because they're valuing my phone at its price NOW instead of when I purchased it.

I got Geek Squad Tech Support 24/7 because it was the cheapest plan. You get what you pay for, that's for sure. Almost EVERY time they have been asked to fix several problems, they have NOT fixed the problems and have created new ones! And don't bother calling late at night; the skeleton crew is just that -- a bunch of deadheads. Plus the wait time is sometimes as long as five hours! So I leave my PC unattended, they do the work then sneak out of there having NOT done the work and further messing things up. Again... you get what you pay for.

My advice is don't get Geek Squad insurance. I paid $140 for my phone. I paid $50 for the Geek Squad insurance. My phone is broken right now. I was told I have to pay $50 to receive a used phone. That's $100 total I'd have to pay for a used phone. My phone cost $140. I could've bought a brand new phone for that much. The MOD at Best Buy Poplar Ave in Memphis TN was horrible and unhelpful. I called Geek Squad. There was nothing no one could do. They told me the details were in the terms and agreement. I'll get a new phone but this is my warning to you, don't do it. Geek Squad is a horrible company. TOTAL RIP OFF. They make money by encouraging you to buy the coverage and to pay even more when your phone is damaged.

The service personnel were rude. Twice they assisted a person behind me in line (we both had 11am appointments). I had to wait 20 minutes after my appointment time. Was not given any kind of demonstration on the computer. Was sold incorrect cables. When I got the computer home, I spent 5 hours fixing what had been installed incorrectly.

On Black Friday my husband and I ordered a tv, sound bar and bracket online. We also paid $199 for the total install pacakage. The install date as for Tuesday the 28th. On that day, Geek Squad comes with tv in hand - nothing else. Unbeknownst to us, the other items were being shipped by mail (the Geeks don't offer up that information). I called at approximately 11 am Wednesday to get another appointment and was told by a young lady that December 14th is the earliest. IT'S NOT EVEN DECEMBER 1ST!!!

I purchased a Compustar 4202s remote start system for my 2013 Hyundai Santa Fe, which came with Geek Squad installation included; and even though I have been involved with electronics for 30+ years, due to time I thought this was a good deal. I scheduled for the Davie, Florida store to install it. For lack of better words, the installation was horrendous!!! The so called technician was so amateur in his installation techniques that I cant believe he has even passed any sort of certification. All my connections, power and/or data (Rx and Tx) were done by peeling the wires and wrapping with electrical tape without securing the wires either with either a bit of solder or an actual connector. In fact, the technician spliced a number of wires in his search for the proper wire and never even fixed the damaged he was causing along the way.

I bought a laptop a year and half ago from Geek Squad and the associate convinced me to buy the warranty so in the case of any accident they would cover the repair and replacement of the device. My laptop was accidentally damaged. I knew it was damaged really bad and needs to be replaced. They were so rude to me and said they are not supposed to even repair it as their policies changed. They repaired it but it is in such a bad shape as nothing works anymore. GEEK SQUAD IS A HUGE SCAM.

They took care of me!!!Ignore my previous Complaints.I regained my Confidence in Best Buy and Geek Squad again.

Bought 2 TVs and Xboxes Feb. 2017. Best Buy convinced us that the Xboxes would do it all - play movies, run TV, etc. even though we didn't have cable. We could buy delivery, TV installation service and service to connect the Xboxes. Geek Squad came and connected the cables to the TVs and boxes but said until our remodel was finished, the TV should remain covered and that set up was easy - if we couldn't figure it out they'd come back. Been trying to get them back since then with "just follow the directions on the Xbox website." No TV until a friend figured out how to get that working, still no Xbox working.

I purchased a Samsung dual oven range from Best Buy. Before finalizing the purchase the employee promised that if I buy the extended warranty from Geek Squad, I will have my appliance repaired or replaced should anything happen to it. I paid 300$ on that warranty. Unfortunately 2 years after my purchase the glass top of my range suddenly cracked. I called Geek Squad just to find out that the warranty does not cover my range. The agent who took my call wouldn't even listen to what I had to say. I will never ever buy anything from Best Buy. Save your money. Don't get extended warranty. It is nothing but money grab. Very disappointed.

I have an Acer Aspire R14 and have had an issue with gray screen when coming out of sleep mode. It’s just recently out of warranty but I have extended warranty with Best Buy. I’ve had the computer to the Geek Squad twice and have determined that they have no idea what they are doing. They rolled back to the last display driver which worked until Windows did an automatic update. I took it back again and still they did not fix it. I’d told them that they probably need to turn OFF THE automatic update for the display driver so it doesn’t happen again. Well, they didn’t!!! So now, after driving two hours one way (4 hours round-trip) each time to drop the computer off to them and then two or three days later making the 4 hour trip again, nothing has changed. I’ve since looked at the Acer community page and fixed it myself! BEWARE OUT THERE!!!

We have a Geek Squad service contract (but not for much longer). We had them do a home visit to check out our high-end gaming computer. The guy did very little actual diagnostic, and then told us we should have the thermal paste replaced because it was overheating. But he couldn't do it in-home because they aren't allowed to and to take it into the store. So we called the store and they said they aren't allowed to do it because if they mess it up there might be liability. I asked if that meant they weren't competent to do it, and they said they were competent, but that they weren't allowed to do it in case they mess it up. Bottom line, they tell you things that aren't true and they are incompetents. Don't waste your time and money on them.

I bought a Samsung Galaxy S7 Edge 7 from Best Buy and they did encourage me to purchase Geek Squad protection. I agreed when told that if anything happens to my phone they'll replace it with a new one free of charge (except if physically damaged). When I called them almost a year later for a persistent problem with my screen brightness that their tech support couldn't resolve earlier, they sent me a refurbished set. Despite my repeated calls they insisted that this is as far as I can get and gave me no other alternatives. Additionally their customer service associate told me bluntly that "I should educate myself about the contract before asking to talk to the manager". As echoed by another client "Never get fooled buying the protection plan".

I submitted a claim on August 2 on my iPhone as the battery was draining quickly. It took them 3 weeks to inform me by mail that they are unable to find a replacement phone and gave me a gift certificate for a new phone. Great. Then it took me a couple weeks to find time to go to a Best Buy and buy my new phone, which occurred on September 9. They took a $500 deposit that I would send my defective phone back to them. Never did I hear on the phone that I had to this within 30 days. Well that 30 days started at the time of the claim, not when you receive your new phone. So by the time I got my phone 5 weeks after the claim started. It was already past the 30 days. So needless to say they did not return the $500 and I still have my old phone.

Took a 2000 dollar laptop in for a simple repair. The hard drive was old so I wanted to upgrade it. They immediately told me it was the motherboard without even looking at the computer. They were very wrong. It was the hard drive. After that I got the computer back and it will not connect to Wi-Fi at all. It tells me the Wi-Fi card is broke or damaged. I take it back and they said nothing wrong. Yes there is something ** wrong. It will not connect! And no it's not the ** Wi-Fi. It's some something they did! ** you Geek Squad!

Sometimes the intake line personnel are rude and hang up. They take a huge amount of time answering the phone. When they do, they read a spiel about how their service works. WE sometimes use it 3 time as a day for years, so we do not need to hear this rigamarole, just have them access the computer, but they insist, which is a total waste of time. Sometimes the actual tech 2 level experts ruin the computer, and one has to go to a different vendor to get it repaired, for they take about 1 week, and it is impossible to have no computer. Not a great deal, if you recommend someone else, let me know. I need good service.

My Geek Squad Protect & Support Plus expired on 9/11/17. On 9/10/17 I paid the $162 to have it renewed for one year. When I hit the submit button I was forced to accept automatic renewal. So after I accepted to get my plan renewed on time, I called Geek Squad for clarification. I asked them if I had to be set up for automatic renewal or if I could go year to year on my own. The rep assured me that my account was not on automatic renewal and that I was covered for one more year as I made sure to reiterate that I did want another year of coverage as I just paid for it.

Do not waste your time and money! Worst ever, I bought their protection plan and when my computer needed fixing they did not even attempt to fix it. They junked it out saying it cost them more to fix than what the computer was worth!!!

Buckle in because this is a long one. My computer refused to connect to the internet so I brought it to Best Buy. They offered me Geek Squad for a year for a fee (I don't remember if it was one or two hundred dollars). I'm not great with computers and I tend to break them in creative ways so I figured the fee would be worth it. They returned my "fixed" computer and I went home. So a few weeks later my computer is having the same problem and it's pretty late at night so I figure it's time to give GS a try. I get a hold of this guy and he walks me through some steps and it's all going well. Well then he tells me that our internet is infected. It sounds like nonsense but, again, I'm not good at computer stuff. He says he can try to fix it, but it will cost more money.

Andrew from Best Best contacted me through my BBB complaint and was able to resolve everything

First of all it's been nothing but a pain dealing with these guys, Best Buy gave us one price, when we called Geek squad, they told us it was going to be more?? We sent one phone back, as my son's screen cracked, they sent us another one saying it was repaired. Not even 2 weeks later the phone stopped working, so after a long conversation, we sent it back again, the lady said it was going under previous claim since it was still under the first claim, now they want to charge me $200 because they said it was dented, even though it's been in an Otter case??? We're now being told to call back on Tuesday??? I believe they are scamming us.

What a ripoff company! Take in my son's broken HP Chromebook, Geek Squad rep states it will cost $39.99 for the assessment, and then in response to my question says "I can't quote you the price for repairs." I told her my concern is this device is only a few hundred dollars, but brand new, so if it costs $100 I am not interested in giving the assessment fee and will just toss the new unit. She conveys it usually runs about $75 for those types of devices.

I was hit with a virus and I called The Geek Squad. The technician came and was here for over 5 hours. Of course I had to pay extra (what else is new) and he said all was fixed. I did not check the system before he left as the manager later told me that I should have done, but I thought that after paying close to $600.00, I could rest easy. Later that day I tried to go to my online banking, and no way no how could I get on. I tried to get into my stock page, no way no how, I later got a call from the manager and he told me that unfortunately the virus had wiped out my email system.

Geek Squad took remote control of my computer to fix a problem with my Kaspersky. The agent was from the Philippines. I watched my screen as she worked for several hours trying to fix the problem. I asked for another technician (who was also from the Philippines). This woman spent another several hours trying to fix my problem. After close to eight (8) hours, the problem was not fixed and I now have a computer with many more problems than it had.

I found out I can't print PDFs, for some reason it doesn't print anymore, maybe is a plug in or something simple to solve for the people that supposedly know a lot much more than me. But they did, because I had to wait about 1 hour before somebody could honor me and attend my request. What for they charge you and offer you to help you if they are too busy to do it? Or you need to hire more assistants or you need to charge less for a pretty slow service.

It advertises that it repairs cellphone screens. NOT true. They only replace iphone screens. So even though my phone was in working order except for the cracked Samsung screen, they said they could not repair it.

Not only was it expensive and useless, cancelling the "service" required several phone calls of at least 30 minutes a piece. All my numbers (phone, membership, cancellation, "confirmation") weren't "on file". Utterly useless and difficult to negotiate.

The worst experience I have ever had! Called on 09/13/17 to request a quote for wall mounting Apple TV, cable box, router and hide all wires and cables in the wall (TV was previously wall-mounted by Geek Squad 3 weeks before that) was quoted $249.99. I wrote down the confirmation number, so I don't have to go through explaining what I want again. Called on 09/23 to schedule the service and submit the payment however was told that the price I was quoted on 09/13 is incorrect and it actually is going to be $326.49. I spent 3 hours on the phone with customer service so that they can finalize the order correctly and was told that technician will come on 09/30 between 8am - 12pm.

NEVER buy into the Geek Squad Protection. The story is - I got a replaced phone, which is refurbished, and also DEFECTIVE!!! Then Apple cannot fix it, as it is not my original phone, and Geek Squad customer service representative is just a jerk, which even cannot transfer my call to their supervisor. They just keep saying "oh your warranty is expired ONE DAY!" Who want that customer service? Geek Squad is just a joke. Do not buy any warranty from Geek Squad as it would never worth it. If there is a problem, just fix it yourself. It would way worth the money you throw to the trash company.

Saga Begins... Chapter 1. Early September 2017... My friend buys a new laptop and in doing so had to transfer the data from her absolutely minty-fresh hardly used HP Laptop which I was buying from her. She takes the laptop to Best Buy/Geek Squad on Staten Island (yes, there is only one) ~ Pays for the service, waits, goes to the store where "Agent Gabe" worked on it and the "laptop needed to be reset since it was freezing" and calls me to pick up the laptop. To my surprise the laptop was released without any back screws. The laptop was literally being held together by snap-closures of the laptop. I tell her, "The laptop is mint. How could it be freezing? What the hell did they do to it?"

I've never EVER been so disappointed with Geek Squad's chat service!!! I was asking the agent to solve a problem for me and he took 12 MINUTES doing nothing but ignoring me. I finally said, "Hello are you there?" And then he just ended the chat without any solution!!! Very disappointed!!!

I will never use Geek Squad again and because of their actions I will never be buying from Best Buy again. I was on the phone with them for an hour and a half trying to fix an issue with billing and my phone. Mind you I was on hold for much more than half that time and transferred over 6 times. 6 times! After all of that nonsense I decided to demand speaking to a "manager" who BTW didn't help me one bit. I couldn't get a refund for the billing. But oh hey they canceled what I needed. I could have done that myself. Now I'm out money and I'm annoyed. Again, I will never ever buy another thing from Best Buy because Geek Squad is full of incompetent human beings. Who have no care for anything and don't actually help with a damn thing. I wish I could give them negative stars for a rating because I'm absolutely disgusted with them.

Purchased a number of gaming computers and gaming headsets. Sold into the merits of the warranty plans from Geek Squad provided the items could be returned directly to the store. Dealing with the Manager at Downtown Vancouver and the Assistant Manager at Park Royal. Both, in front of my young adult children, confirmed a few times, that any items could be returned to the Geek Squad counter. We made the managers repeat this a few times in front of the entire family, due to previous lies. One item broke very recently. All promises were again denied. All promises made directly from Geek Squad were broken. They lie to our face that they never mentioned returns to the store. Lies and Lies. Then they inform me that the manager I was working with, left the store over a year ago. Lies. I purchased another gaming computer from him just 3 months ago. He still works in another store. Lies and more lies. The warranties are useless.

I had purchased my laptop at Best Buy. So after a McAfee download did not work & my desktop could not be accessed (to remove the bad download & retry), I went to Geek Squad to get help. I was told if I wanted my files saved I'd have to purchase their 1 year plan for $200 for repairs/protection and it would be another $80 to save my files. I left the store mad since this computer was purchased 2/2017 and has had other issues (bad drivers, bad battery). I found Dave's Computer Service, and for $175 he upgraded to Windows 10, fixed my computer & saved my files!!! Got my refund from McAfee $59.99 as Windows 10 has security already added in! Wouldn't that be nice to know? Guess Geek Squad neglected to tell me that. So for about $115 my computer has Windows 10, security, and all my old files!!!

Just to remind you never be pushed to accept its Geek Squad protection service. When I bought a laptop in June, I was pushed by a Best Buy staff to use its Geek Squad protection service even though I refused many times. He promised to deduct about $60 if I chose its Geek Squad service. The reason is that I only have to use Geek Squad service and pay the monthly fee of $19 for three months, then I can cancel it without any penalties, which meant that I actually get the Geek Squad protection free these 3 months. I finally cannot stand his lobbying and decided to try that service.

I took my computer in to Best Buy in Cedar Hill, TX. Have had NUMEROUS problems since. Have spoken to them (Geek Squad) by phone 2 or 3 times with looong waiting for them to return my call. This last man that was supposed to be a SENIOR experienced agent just wanted to argue. Said he couldn't help me get back on Facebook, but the previous lady said only a senior agent could do that. Finally was able to contact with Dakota, who claimed they could not help me with FB set up. I am so confused and disappointed in Best Buy's Geek Squad! What happened to the one (1) yr. guarantee I have with LOL GEEK SQUAD? Probably will NEVER hear from them, but I'm through with BEST BUY!!!

I have spent 30 years in the field of process improvement from a customer service/delivery perspective, but I can honestly say I have Never seen such a catastrophe in terms of providing customer support. From Day 1 when I first started using Geek Squad support via annual maintenance contract, I had issues with their processes from first getting in contact with them... the wait times whether on phone or online are ridiculous, to the absolutely crazy process they put you through when you have to return a product they're not able to repair.

Call to cancel in the morning. On hold for 20 mins and am told their system is down, I request an email to cancel. “No. We do have that service” - hmmm no confidence they could fix anything. I have to call back on the line for 40 more mins, transferred 5 yes 5 times where I had to repeat my name, phone, address. Then I ask for a confirmation email. This is actually cancelled because well the service is nonexistent. “No I'll put you on hold and give you a confirmation number if you wait.” GRRR wasn't that hard to take my money was it...

I made a payment with my credit card to renew my Geek Squad account. When I tried to have them clean up my PC, they told me my account had been cancelled. After 2 1/2 hours on the phone and a "boss" was to call me back (and never did) they wanted my credit card # again. After one of the ladies told me they showed a payment but didn't know what account it was to go to. Then I told them to just refund the money. Then I was told to send my credit card statement to them. After I told them "No I wouldn't send the statement." They said "We don't show there was a payment made..." Best Buy and Geek Squad have lost any of my future buys, and warning others not to purchase items from there.

I bought my laptop at Best Buy on March 2, 2017 with Geek Squad membership, I was told that I can cancel membership just before 6 months without any charge. However, when I called few days ago, I was told that there will be $10 charge if I cancelled at that time, so I wait and call again today. However, it is so hard to get someone and I spent quite a long time to wait and the phone was cut several times. I had to try again and again. Finally, I can talk to someone, but this time I was told that I will be charged $10 if I cancel today.

I dropped my iPhone 7 plus and cracked the screen. It was a very simple crack, the phone still worked, nothing else was damaged. Straight forward repair right? I wanted to do the right thing and have it repaired right away by someone who was certified to repair Apple products so that the phone was still under warranty. I took it to Geek Squad so I could use my Best Buy card for the $150 repair. Let's stop here for a second. Keep in mind the following: I'm usually a very patient person. This experience left me wanting to either CRY or YELL. They said that they would send it off to Apple and it would be back in 3-5 business days. Fast forward 5 days when no repairs were made and no phone was shipped back, they said they were wrong about 3-5 days and it's ACTUALLY 5-7 days. I waited 2 more business days, STILL NO PHONE.

My TV was bought new with a 3 year warranty. It crapped out in less than a year. After having techs come to my house 4 times, wasting 4 hours out of my day each time due to the inability to articulate an arrival time, installed various parts over a period of several weeks, it is still not fixed. The last time he came, the tech asked ME what the other techs had done. FINALLY they agreed to replace the whole unit. In order to do this, I have to call a number to let them know I agree with replacement, and to generate a replacement number (shouldn't the tech have told them this?)...

I took 2 computers in for repairs earlier this year. About 2 months ago I started getting calls from scammers saying they represent "Geek Squad". I don't believe them. The problem is that they know each computer and when they were into "Geek Squad". They know how much I've paid "Geek Squad" and when I've paid them. Geek Squad says there is nothing they can do and that what I'm saying doesn't sound right, well obviously. I know all the scammers want to do is take over my computer with Fastsupport.com and put a virus on so I pay to have it taken off. I won't let them. They call the house easily 10 times a day from all kinds of numbers. It's beyond frustrating that "Geek Squad" has no care whatsoever and won't even look into the matter.

I purchased my desktop computer at Best Buy in May 2015 and have been paying for Geek Squad every year. I called them today because I have been having trouble connecting to the internet with this computer for 2 months and it's getting worse. For example, I was trying to use Google today and kept getting messages that there was no internet connection. I called my internet provider and after running a few tests, and the fact that all our other devices in the same room have no trouble connecting, I was told the problem is with the computer.

I bought a LG 60 inch TV and LG sound system from Best Buy and paid the Geek Squad to install it which they said included the following: Mount and secure TV to a wall. Conceal in-wall rated cables for a professional, clean look. Connect TV to multiple video devices. Program cable box or satellite remote to control TV. Connect TV and video devices to existing Wi-Fi. Configure smart TV or smart Blu-ray player apps for media streaming. Perform software and firmware updates, as needed. Provide demonstration of TV and video devices.

Had a repair session planned 6 weeks in advance. Received confirmation email and phone message. I stayed at home day of appointment for 4 hours, no one showed, no communication whatsoever. I called next day, was on hold for 30 minutes before 5 minutes of background noise (think butt-dial) until someone noticed I was on the line and promptly hung up. I tried calling in evening, but phone center was closed and referred me to online site. Online consultant, Angelo **, said he couldn't help me and referred me back to phone center. Finally reached phone center, where multiple times they wanted to put me on hold to figure out what happened Monday. I didn't want to wait more, possibly get cut off again, for them to fix their own problems, so I just made new appointment. We'll see if they show this time. Given numerous steps and failures, does Geek Squad just want to make it so difficult that they don't want to fulfill their obligations?

I came in with my laptop, which was still basically as good as new physically after 3 years of having it, to check for any issues. I left my charger with them too, just for the sake of convenience. The things I specifically wanted them to look into were system tune-ups, interference of Bit Defender to Steam connection, a recommendation for a better antivirus that is more compatible for gaming purposes, and WiFi connectivity issues. I've been paying monthly membership for the GeekSquad service ever since I got the computer, and therefore did not have to pay for the check up. I was originally told this would take 3-4 days.

I bought an iPhone 7 from Best Buy and they did encourage me with buying the protection plan with Geek Squad. They told whatever happened by accident they will replace the phone with the new one but you need to pay $200 for that. A week ago my phone fell down and the screen was cracked. So after filing the incident the replacement was delivered after 5 days. A phone with brightness problem. I called them and they told me in the contract is mentioned that the phone will be replaced with a refurbished one. I asked them what if the refurbished one has a problem worse than my own phone. They told me that phones are already checked!!! This is not true as you could see that problem with the replacement phone. Never get fooled buying the protection plan. If something happens you can fix it better and cheaper.

I purchased a Denon receiver and ceiling speakers to be installed in a new home that my wife and I built. We moved into the home in late April and had the install completed in early May. All was well for the first 3 weeks but then the receiver crapped out after alerting me to download an update. The update failed halfway through and the receiver was completely bricked. Not even the on/off button worked so I had to unplug it to turn it off. I notified Best Buy and they told me that the earliest they could get the Geek Squad to my home was 3 weeks out. Unfortunately, I had a business trip scheduled for that week they wanted to come to the house so I was forced to schedule the repair for 8/3/17... 3 months after the receiver had initially been installed.

Recently contacted the Geek Squad to have a warranty repair done on my plasma tv. Appointment set for July 21st between 8-12. No one showed, no one called. Very upsetting. Called Geek Squad. They said the part didn't come in. They never notified me. Asked them to change the contact number for the service. Made new appointment for August 1st between 12-2. Guess what, no one showed even though I had called my local store and was told he would be there around 12:15. The part was still not in. After work I went to my local store in Milford, MA and spoke to the Manager to express my frustration. He was nice but said there was nothing he could do for me. I have scheduled a new appointment for August 8th. We'll see what happens. I have bought three tv's from Best Buy all with extended warranties. What is the warranty worth if they never show up. Very frustrated. The folks at 1-800 Geek Squad were not very helpful.

Gladys was maybe the fifth representative I was transferred to. She made up for the time I was cold transferred and lied to about why they couldn't help me. I have a NOTE 5 I sent in to be replaced due to the LCD screen, paid the $200 deductible. That wasn't my problem, the problem is the Replacement phone was sent blacklisted. This phone was not authorized to be activated. However, Gladys made me calm down and was very helpful and if she didn't know she figured it out for me. She resolved my issue and will be sending me a phone that is not blacklisted and at no charge. She makes this company look good. I'm thankful to have come across her phone line. Very sweet and helpful! I wish her the best at this company! She went above and beyond.

I called the Geek Squad for 3 issues with my computer. The initial tech was an idiot and had to refer me to a level 2 tech. The level 2 tech. took control of my computer for 3 hours, said it was fixed. All they did was a diagnostic check and did not fix the 3 issues. I called back to try again and asked them to read me the notes from the last call. It confirmed that my 3 issues were supposed to be addressed. This time the tech. Googled what one of my issues were to try and fix it and still could not figure it out. Really??? Geek Squad’s problem is they do not pay enough to get qualified technicians. There are other choices out there for tech help and will give someone else another try.

I chatted online with the manager of Geek Squad and said that I needed a dc jack repaired for an Acer Aspire One series 725 laptop. He said it would be $149, to which I responded that that price was a little too high. He knocked the cost down to $100 after he asked and I told him that I was a veteran. I asked if the repair guy will be bringing the part that I need with him when he comes by. (BTW, I printed a copy of our chat.) This was his exact response: "It's a hardware connection problem. We know what to do. We'll open it up and get it working for you."

When I bought a MacBook Pro from Best Buy in 2012 I bought the three year Geek Squad Tech Support plan. I used it once about a year into the plan. For $70 a year I figured it was cheap insurance. The last two years I paid with their automatic renewal. I have a new credit card now and this year's renewal didn't go through because I hadn't changed my credit card on my Geek Squad account. So, I tried to log into my Geek Squad account to change it. No luck. When I try to go to Geek Squad online I'm taken right to Best Buy. Well, I figured Best Buy owns Geek Squad so I tried to log in. My Geek Squad account number doesn't work. Finally, I thought I'd just call and talk with someone and get this straightened out. What a fiasco! Recording after recording with lots of wild static filled music (?) then silence when I was cut off without ever talking with anyone.

It is a nightmare to sign up a protection plan using Geek Squad service for the washer. The washer cannot hold a water in the machine. It took seven days for a person to check the washer. It took another seven days to get a part delivery to my house. I suspect the part might be a wrong part due to the orientation different to the original part. Geek Squad distributor manager refused to listen up and insisted the tech must come to recheck the parts. It took another seven days to get an appointment.

Geek Squad, Hammond, LA, notified us by email several times to let us know that they cold not auto charge our credit card for the renewal of our security on my husband's laptop. Our bank shows that they tried to use our credit card on June 19, 2017, June 20, 2017, June 20, 2017 and on June 23, 2017 they were finally successful. When I reached Rachel, in Minnesota at ** on June 24, 2017 @ 5:47 p.m. she stated that they got the updated information from my bank. SAY WHAT? This was a red flag because I then contacted my bank and they stated that they do not give out any information, she is another person that needs to be fired for lying to a customer.

I have a 4 year old All-in-One Samsung 700. It sustained a move and wound up being nothing more than a really good monitor. That is, until I brought to Geek Squad in Gilbert, AZ. I dropped off, showing tech how to power on and toggle different source input. I purchased a new hard drive and the $149 repair service. Within a few hours of dropping off, the tech called and said they cannot move forward with swapping out hard drive because motherboard is bad. So I said fine, I will continue to use as a monitor. I picked up next day and took home.

Recently my wife's computer crashed. BB technician said the hard drive crashed. I purchased a new HP with a back up hard drive. The salesperson wasn't knowledgeable about their products. Brought the computer back to the GEEK Squad and asked them to download my files from the original back up hard drive, install a existing Windows Office Suite, and install a printer driver. I was charged $180 and told that the work would be completed by 7/14. I didn't get any notifications on their status email that was sent after 5 days except that my computer had been checked in.

Brought a computer in for addition of SSD and installation of OS. Installed a mechanical HD, called back and said did not have proper hardware, could not install. This after multiple attempts at returning calls and being hung up on their horrendous phone system. You CANNOT get to the computer dept and was told they don't answer the phone many times. Finally just picked my computer and went elsewhere for repair. If you want poor service, indifferent service, incompetent service then use Best Buy Geek Squad.

I took my Dell Inspiron to Geek Squad because the power cord that came with it (Dell is no hero here, either) had corrupted the operating system. I asked the clerk directly if they would destroy my data and he said "no, we wouldn't do that." They then wiped the computer clean of everything and told me it was my fault. There was an option to send it to a regional center and they could restore the data for a charge estimated at between $700 and $1,500 -- more than the cost of a new computer. I will never use Geek Squad again.

A covert online Best Buy Geek Squad agent almost wrecked our computer. However we took the computer in to The Best Buy Geek Squad in Hanover, Maryland at Arundel Mills. The guys there, especially Brian, Jeremy and Charles worked on it tirelessly for nine days and finally got the back-up back on to the computer after 18 tiring hours of backup. If you need Geek Squad help from Best Buy take it in to the physical store and do not use their online service. In Maryland please use the Elkridge, Hanover or Annapolis Best Buy Stores for their Geek Squads. They are the very best in Maryland.

Geek Squad is owned by Best Buy. Geek Squad is a business. Businesses need money to operate, and most businesses sell legitimate products to fulfill the needs of their customers. Geek Squad sells a "protection plan" that you pay a flat rate for. Or so you think. Tonight I encountered a scam from them. I had a problem with the software side of my computer, and they tried to stop my OS from working by choosing to boot into a non-existent drive. They said that they had lost connection and that they would need to see the PC in person. This means that they would charge me even more. Thankfully, I am tech savvy and I was able to choose to boot to the OS drive. These people are scammers and should be shut down and sued for misleading and scamming customers.

I may be paranoid, but I believe Geek Squad may have infected my computer with a virus. The coincidence between their software, Webroot, expiring tonight and a message on my browser that I was infected is more than just circumstantial. So, I went to Geek Squad Chat, explained my concern and was disconnected. Back to the chat again, and again explained my concern and was then disconnected. A third time, and I decided to call them directly. Could I understand a single word the "agent" was saying? No. She talked so fast and I asked her to slow down nicely... She kept up the speed and said she wasn't talking fast. Save your money, the only thing the Geek Squad Contract got me was sales spam for Windows 365 which I don't want and the Webroot they installed which I also didn't know I bought. Honestly? I think there is something rotten in Denmark here.

My Omen Laptop had squeaky noise & stiff hinges upon flipping the screen open. Went to Geek Squad told them it's still under manufacturer's warranty & was told, "We'll take care of it for you" (I was thinking I'd save $$ on shipping & have Best Buy send it to HP). The agent at Geek Squad explained to me how the computer is going to be fixed. 7 days later I went to pick up the computer & the hinges were fine & appeared to be in good operating condition. Couple of weeks later the hinges started to squeak and the cover surrounding the screen started to "come off "??? I went to geek squad and told them what's going on & was told we'll send out again, little that I knew that Geek Squad repairs the computer & charges the manufacturer for the repairs. I thought Best Buy ships the computer that don't have the extended warranty to the manufacturers. If I knew that was the case from the beginning, I would've never went to best buy.

I purchased my computer from Best Buy with McAfee and a year later took computer in with problems to their Geek Squad. After debugging my computer they said they had a better security. They put their Webroot security on the computer. I asked if they had removed the McAfee and they said they couldn't. I then purchased their computer support for a little over $300 for three years.