Geek Squad Reviews

I dropped off a computer to have repairs and was told it would take two weeks. After not hearing anything from Geek Squad after two weeks, I called to check in. Customer service said that the repair center was waiting for a part and that they had no idea when I would have my computer back. I registered my displeasure at the lack of communication, but just asked for emails or updates; I understand that certain parts are hard to find or come late.

I send my phone back and I waited 2 weeks for nothing. Charge me for 56.20 for damage phone which is not fair. When Best Buy check it it was a software problem. I don't recommend this company to somebody. I am not satisfied with the services. They get your money for nothing.

I purchased our cell phone protection plan through Best Buy's Geek Squad. At first, when this process was handled in-house, all was good. However, when they transferred this service to their online/phone customer service department, OMG, problems beyond problems occurred and reccurred. My son broke his phone. I had to have it replaced. It took well over three hours of my time just to verify our plan and have a refurbished phone sent to our house. Then, they sent it to a wrong address, and it took another 1 hours to get that matter straightened out. We finally received the new phone and all was good until I decided to cancel our cell phone insurance. I have placed five separate calls over a three month period because their employees can't figure out how to cancel the service.

Best Buy Geek Squad - South Park Meadows - Austin TX. I'll start out this review by saying--Don't use the Geek Squad. Just don't ever use it. They will waste your time at every turn, fleece you severely, and leave you frustrated and desperate to get your computer back.The Geek Squad at this location has been a nightmare. I'm not trying to rag on the tech support folks who took my computer--because they've been nice enough--but one guy in particular seemed like he couldn't find his butt with both hands. He left me a long, distracted, half illiterate message on an answering machine and I had to call the store back to clarify what the problem was.

I came home from a long vacation (5/1/15-8/9/15). When listening to all my voice messages, I had one from Geek Squad to pick up my order. What order, I was away in Florida. So, today I happened to pass one and stopped in to inquire. The Squad informed me I had already picked up my order on 6/24/15. I informed them I was away, and I did not put in any order. Someone was committing fraud and identity theft because they were using my account without my permission. After printing out the paperwork, I was sent to the store where a computer was dropped off. At the store where everything happened, I really learned that this person changed my email address, added work phone number which is her home phone number. I asked the store to charge her since I did not give her permission to use this account, and I have no dealings with this person for years.

I just wasted 1-1/2 hours trying to purchase a protection plan for a 65" television I just purchased from Best Buy. I called the number on their website for the Geek Squad Protection Plan and each time I called, I got transferred. The first time, I got transferred and then a representative was trying to help me but couldn't get the protection plan purchase to go through her system, so she asked for assistance from a supervisor and then she put me on hold and after being on hold for 10 minutes, I was hung up on.

Reported on July 29 a stolen IPhone. $200 deductible paid w/ credit card. Told 2-5 days it would arrive. Called one week later - told it would come on an Ecard for Best Buy. Two more phone calls & 12 days later, still just empty promises!!

On July 6th my husband and I went to Best Buy at Carolina Place Mall in Charlotte, NC to upgrade our phones and switch from Sprint to Verizon. Best Buy was also giving customers a $100 gift card when you purchased the new LG or Samsung phones. We purchased both an LG G4 and a Samsung Galaxy S6. The guy at Best Buy convinced us to purchase Geek Squad protection vs. Verizon's insurance. It was cheaper per month and he also got us by telling us we wouldn't have to wait for replacement phones like you do with cell phone carriers. That right there helped make our decision as we have had phone issues in the past and Sprint makes you wait a week for a replacement phone to be sent to you.

On July 6th my husband and I went to Best Buy at Carolina Place Mall in Charlotte, NC to upgrade our phones and switch from Sprint to Verizon. Best Buy was also giving customers a $100 gift card when you purchased the new LG or Samsung phones. We purchased both an LG G4 and a Samsung Galaxy S6. The guy at Best Buy convinced us to purchase Geek Squad protection vs Verizon's insurance. It was cheaper per month and he also got us by telling us we wouldn't have to wait for replacement phones like you do with cell phone carriers. That right there helped make our decision as we have had phone issues in the past and Sprint makes you wait a week for a replacement phone to be sent to you.

I received an email from Geek Squad to renew Webroot software. My fault. I renewed it last year just assuming (I know) that Best Buy had installed this when I originally purchased the computer in 2010. This year before renewing I looked for it on the computer and it wasn't there. Called Geek Squad and got such a run around and very poor telephone connection that I had to hang up with no resolution. Ok, it was my fault that I didn't check to see if the software was installed. However, you have to put your trust in those who say they can do something (like taking a car to a mechanic).

I pay 9.99 a month for the peace of mind. If anything happens to my iPhone it would be fixed. I went to Geek Squad for a cracked iPhone screen and they wanted 139 dollars to send me a refurbished phone in a few days. I contracted Apple 109 dollars to fix my screen since it was still under warranty and I don't have AppleCare which if I bought the phone from Apple I would've bought for 79 dollars and they would give me a brand new iPhone 6. So I'm canceling my Geek Squad protection and strongly recommend you buy your iPhone from only an Apple Store because every other insurance is crap. The worst is Geek Squad. They buy back phones and when you need a fix they send that out. Plus they bill your credit card 270 in case you don't send back your broken phone.

Repeatedly told her "I could not understand, please speak slowly." She got angry and said she spoke English fine. Told me I changed my mind about remote and I should pay attention on the phone. I told her she was rude and I would call back. That second call was another 14 minute wait. The second person was pleasant but without warning put me on hold. After 7 minutes I hung up. The third call I got a very pleasant lady. However she told me she had to send me to another person with more skills. She said the wait could be up to 2 hours. I believe this mess was retribution because of the first call.

I made an appointment at the DeKalb Illinois location. The "appointment" was a joke. I still had to stand in line for 20 minutes. When I asked the young lady why there was nowhere to check in for appointments, she immediately developed an attitude. I explained what was wrong with my computer. As I was explaining, she asked if I had a tech support contract with them, then she explained it was $199 per year and that if they had to extract data, it would be another $99. I told her I didn't realize that I had to buy a yearly subscription with the Geek Squad and she nodded. I realize I would have to pay to have it fix, but she did not explain what the $199 included.

It is the worst insurance ever. When they sell you the plan they tell you beautiful things. They will repair your phone etc, and when it happens you have to pay a $149.99 fee. Seriously? It is more than the broken screen ($89)? Never get it.

This is not a complaint, just my musing. I used to frequent the Geek Squad office at now closed Future Shop and was totally satisfied with their personal service. I check with the Best Buy almost neighbouring with then Future Shop asking if "the Geeks" from Future Shop were transferred to their local; they were not. Somehow, I lost confidence in Best Buy for closing F.S. and letting "my Geeks" go. I did like the now closed store. I will look for help elsewhere. The Future Shop was a five star retailer, Best Buy is a 'bust buy' and I am angry (one star then).

When my wife purchased her iPhone 5S the Future Shop salesman did everything he could to sell us on the Geek Squad protection plan. The way he described the plan it seemed as if the decision to purchase it was a no brainer. Boy were we wrong. My wife's battery life is brutal. Won't last her more than a few hours, even under the best of circumstances (no wifi or bluetooth and all apps turned off). But when we take it in and they test it themselves (after fully wiping the phone), they tell us that it passed THEIR test. I don't care what kind of test they run... The battery does not pass the real life test!! The plan is a scam and every attempt possible is made to turn you away when you do try to make a claim. DO NOT PURCHASE THIS PLAN!!!

I bought two phones in December of 2014 and I purchased the warranty as the sales clerk informed me that buying the warranty plan would be beneficial. But after being misled in regards to the deposit, I would have to pay and also paying 100 for the deductible towards the repair. I see no point in buying the warranty.. I will be contacting whoever I need to to inform customers about the lies that are being told by the sales clerk at Best Buy... I paid the deposit and was still given a defective phone which the customer service rep at Geek Squad told me in order for me to get another phone I would have to give them another deposit because they sent me a defective phone.

Going back to Best Buy for yet a 3rd time... just picked up the laptop (AGAIN) - dropped off because the keyboard and mouse pad not working... still no mousepad, this is on a touchscreen. I suppose I could buy a mouse but that defeats the purchase of a full touchscreen laptop. All the Geek Squad does is ship it out - they don't properly document the problem and they definitely do not properly test before returning. Such a Major inconvenience and hassle and although I shouldn't feel this way it is now a reflection on Best Buy who houses this less than satisfactory service.

My dryer stopped working. We called for service because we have extended protection plan from Best Buy. We have to wait for 3 weeks to get somebody. They don't want to take responsibility just it's a 3rd party vendor.

I paid $350 for what I was told was going to be top of the line warranty for a new Mac laptop. My daughter attends Cornell University and there are no Apple stores nearby so it seemed to be a good idea to buy the laptop and warranty from Best Buy. Boy was I wrong. The computer was running sluggish and the screen had some movement and in return the Geek Squad denied coverage for any and all problems. The first person at the store ran a diagnostic test and said it seemed fine other than a screen movement. He assured me it was covered and sent it off to Geek Land.

First off, I drive all the way to Best Buy in Kitchener to deal with a cracked screen on a cell. I'm given a paper to call a number to get address and info where to send phone, plus I have to give a deposit which is refundable and sent on my way. Not impressed as I just waited a half hour listening to other similar complaints. I am paying for a 2-year deal which was supposed to cover cracked screens as well as any other issues. I was about to buy an OtterBox, but I was told that paying Geek Squad was more economical as a screen replace is $80 as well. Makes sense to me.

Bought a washer/dryer. Scheduled for Saturday delivery. Apparently the truck had flat tires at two different times of the day. Delivery was rescheduled but no time/day given. When I called back, delivery was scheduled for later in the week. I demanded I should be top of the queue as a result of what happened, but they said that's not their process. Mind you this was for a washer/dryer and I had uninstalled my existing washer/dryer. Cancelled the order. Would rather use a Laundromat and buy from someone else just to never give Geek Squad my business. No apology given even after I asked for one. Avoid like the plague.

I bought a Toshiba laptop in February for $440. Two weeks later, something came loose inside the computer. When I took the laptop to Best Buy, they recommended Geek Squad. I sent the laptop off but made sure that excess charges weren't allowed beyond the warranty amount. Good thinking on my part! Geek Squad "kindly" informed me that the repair would cost $400. ALMOST WHAT I PAID FOR THE LAPTOP. According the representative, $250 was for parts and $150 was for labor. I declined the repair and they sent the laptop back - though, Best Buy held it hostage until I paid a $30 shipping fee.

I had a virus issue on my old laptop. Took it to Geek Squad at 44th and 5th Ave. and two weeks later the hard drive failed. During the trip to 44th and 5th they basically sold me on the anti-virus and software tech service. I purchased a new laptop which was working fine, but when I update from Windows 8 to Windows 8.1 the WIFI kept dropping. And since the laptop was still under warranty I called and the company said that it was not a hardware issue, it was software (Dec. 2014).

My MacBook Pro will be three years old in August. So far so good. Or so I thought. I purchased my laptop with the top-end specs for the 13" model for $1401 in August 2012 from Future Shop, along with their hefty $400 four year warranty. It was 16 days old when the logic board (what Apple calls the motherboard) croaked the first time. I was sent by Future Shop to the Apple store where they replaced it in 9 days and returned to me the immaculate computer I had left them, bubble wrapped with foam between the body and lid.

2nd repair on fridge and still have same problems. I work nights, stood up to noon to make my appt., and no one showed up. When I called they said the appt. was cancelled because they had no one in my area and someone should've notified you the day before. Then they rescheduled me and I have to wait 2 weeks. Smh, I have to deal with fridge vibrating loudly for another 2 weeks.

While working on my computer I was disconnected from Facebook and when I tried to go back I received a notice that I was not connected to the internet. I connected, reconnected, shut down, booted up. Finally I went to Century Link to obtain a new router, thinking maybe that's what went bad. When I returned, I hooked everything up and still I kept getting "No internet connection".

So I recently bought my Iphone 6 from best buy and the worker had told me that the geek squad protection was the best and it would be replaced right away. Ok, I jumped on board and bought into it! Worst decision I ever made!!! I accidentally spilled some water on my phone. Called geek squad to see if I could get a replacement at any best buy and they said YES! So I drove an hour and half to a best buy for them to tell me that No and that I had to order it through them and it would take 5-7 business days (Strike one). Charged $158.00.

An associate purchased a Pioneer SC 65 Elite Series open box AV Receiver on my behalf in Best Buys Cherry Hill, NJ location along with a "4" year warranty in February 2014. It was supposed to be in perfect operating condition and they were simply selling it to bring in the newest model. Double boxed and shipped to my home in CA. No damage to box. It did not work properly and was professionally installed by Santa Barbara Home Theater Installers. Many error signals and called Pioneer. They said "take it to any Best Buy and have them send it to one of our certified repair centers." Best Buy in Santa Maria did not follow Pioneer's and my request and had their Geek Squad "supposedly repair it". This was against Pioneer and the customer request.

I keep getting a charge for renewal from Geek Squad, have contacted credit card company and they disputed and credited our account only to turn around and Geek Squad charged again. Refused to give us credit saying it was over 30 days... and we had been working on this dispute over 60 days. I am so done with GEEK SQUAD and cannot say I would ever refer people there because of the billing... not the repair but the billing... Customer Service does not do them justice! As long as I was a customer and they squabbled over $100+... sorry, no I am not sorry. I am DONE.

I booked an appt. 3 days in advance. When they didn't show I called and they said my order had been cancelled. There is absolutely NO WAY my order was cancelled on my end. They apologized and said I could reschedule. I asked how could I know that someone would show if I did that? He promised, and said he could give me another appt. A WEEK LATER. After my grumbling he said he would see what he could do in getting someone out the same day, or the next day max. He promised to call me back with same day or next day booking. It is now 4 days later and still haven't heard from them. NEVER CALLED, NEVER HEARD ANOTHER WORD. It was Dan in dispatch that I spoke with.

So I bought my SG 6 Edge with Geek Squad protection on April 2015. I lost my phone on July 2015 and call Geek Squad thinking I'm protected. Come to find out I don't qualify because I'm under drops and spills only... When I bought my phone I asked for Geek Squad protection meaning "Everything"!!! Like why would I only protect myself with drops and spills only!?! Why would I not get the whole protection including lost and stolen??? So I call Geek Squad to tell them the customer service has put me under the wrong plan and they explain they are sorry but you are under drops and spills only and there is nothing they can do. How!?!

Could not connect to internet. First of all DON'T talk down to me. If you could talk English the place I was born and raised you would not set me off. I spent my HARD EARNED money for this service. Don't treat me like a dog. I will be calling BBB tomorrow. Your number comes up SPAM.

They are a waste of space. I bought a camera battery charger which was not working. Saw one of these chappies and they look into my face after checking it to say that all well and the battery is fully charged whilst the battery was fully discharged. I opened up the instructions/charger manual and showed them on what msg should be displayed when the battery was full and the "geek" just shrugged his shoulders. Don't go to them. Any issues just exchange the product, They are good with this.

Purchased a Samsung washer and dryer secondhand from a friend back at the end of May 2015. We transferred the GeekSquad protection plan (extended warranty) into my name the same day. After the first use I noticed the dryer had a crack in the drum and needed fixed. So June 2nd I call up geek squad. I'm told the warranty "hasn't fully transferred into my name yet." Whatever. I call a week or so later, assuming it's finally been transferred. After excessive hold times I'm told "we're having difficulty scheduling a service". Whatever. I try a few days later thinking SURELY THIS DAMN WARRANTY HAS BEEN TRANSFERRED BY NOW. Of course I'm waiting on hold for 20 minutes waiting to talk to a human, who gives me the same story about all the reasons why they can't seem to schedule a repair.

This company has changed how they process insured phones right in the middle of my contract period. I received wrong advice from one of their workers and also informed to disregard the email that I received about printing off a mailing label because it does not work. NOW! I am going to be charged over $200 since now have to wait 1-2 weeks for a return box to be sent to me. Then will have to wait 4-6 weeks to get that refunded once they receive the defected device. When I asked for a tracking number and mailing address to send my device (I would pay for the shipping myself) so I do not get charged the $200; I was informed by a manager that I could not pay and mail the cell phone, that I had to wait for them to send me a bow and be charged the $$$ and then wait for a refund!!! BTW... I even tried to take the defective devise to the Geek Squad at my local Best Buy and even they would not ship it back. I WILL NEVER USE THIS SERVICE AGAIN.

Best Buy Geek Squad continue to charge me for a plan I no longer had on my cell phone. I upgraded to a new phone in a Best Buy Store which the old phone was traded in. I notice on my bank statement I was being charged for a plan on a phone I no longer owned. I called Geek Squad and explained. The representative cancelled the plan and told me they could not refund charges they had withdrew from my account on a phone I no longer owned.

On 12/21/2013 I bought an IPhone from Best Buy and also bought the Geek Squad insurance plan for $9.99 per month. This past week the phone died and when we took it back, was told that this plan is subject to $149.99 service fee. When I bought the plan on 12/2013, no one disclosed this service fee to me or I would have not bought it. I complained to Geek Squad managers and store managers and asked them to waive this fee only to be told that only someone at Corporate office can approve waiving this fee. I was then given a phone number for corporate. When I called, I explained my situation only to find out that it was not Corporate I was talking to but the online store customer service number. SO FRUSTRATING!

NEVER SHOPPING AT BEST BUY AGAIN. I have had this protection plan for several years. They would fix phone for free if you had the insurance but you would be without your original phone for about a week. About 3 years ago they started to charge for lost or stolen phones. That is understandable because people can take advantage of that. Little did I know that other policies had changed as well. The plan states that cracks, water damage, accidents, etc. are covered. I dropped my phone the other day and the top part had a few cracks. Its not that serious. So I brought it in to my local Best Buy Geek Squad. The guy told me they would send me a new phone and I would mail in my old one but it would cost $149.99.

The Geek Squad representative that took my claim information was kind. It seemed that everything would go smooth. I paid my $199 deductible. I was to receive my phone in 3-5 business days. From then on, nothing but lies and run around and no phone. I've been given wrong names, according to the next CSC rep I talk with when calling back, who informs they will be reprimanded because their name was not **, but was ** and it was not her department. ** or **, whoever, refused to let me talk with a supervisor regarding that I had not received my phone claiming one was not available but would return my call in 48-72 hours. ** claimed my phone was lost and it would take some time for it to be found. Not their fault and I would get a phone when they found my phone. I said my phone was not lost as I had never received one and the UPS tracking showed it was never picked up.

I paid for the Geek Squad to set up two Harmony remotes for my TVs. They were supposed to arrive between 2 and 5 PM - the guy showed up at 8:30 PM. He never got them working correctly. He gave me his card. I have left him 8 messages with no response. I have tried calling Best Buy directly and have gotten dropped off three times without getting a live person. NEVER USE!!!

Bought more than $35, 000 for the last 4 years in Best Buy products. Most of the items have been protected by Geek Squad protection plan. Used the protection plan one or 2 times for small things like headphones - worked well. They got my trust, and since then bought accidental damage protection for most of my electronics (a lot of those). Today was the first time when I really needed the protection. Dropped my Nikon D7000 on a hiking trip - had peace of mind that I have protection, to find today that they are not going to help me since the damage is larger than the manager from the store ** could imagine that may happen from a drop. All evaluation is based on the manager's mood or physics knowledge (I have serious reasons to believe that he doesn't know anything about physics). Maybe his mood was bad... but that should not affect my shopping experience. The third option may be that he is racist. Very disappointed overall.

My wife upgraded her phone from iPhone 5 to iPhone 6+ from Rogers through Best Buy. The sales associate convinced my wife to purchase the Geek Squad Total protection plan, saying it will cover the phone if it gets lost, stolen, broken and even water damaged. We went to the Philippines 2 months ago and her bag was slashed and her stuff were stolen including the iPhone 6+. She reported it to Rogers and went to Best Buy to report it to them and they said it is not covered since it was stolen. And if she wants she can buy a new device and transfer the insurance to the new device.

I am extremely disappointed with the level of service that I have experienced today from your Geek Squad Appliance repair service. Case ID for a complaint by the supervisor is **. I had a wonderful scheduling agent on my initial call for repair for my Samsung refrigerator. He was so pleasant. I took the day off and had your technician to the house to assess my problem. ** the tech was great and efficient. We booked an appointment for me the next Friday, he said that the part should come in 3-4 days and the Friday would give us some cushion time. I agreed to the time and scheduled myself off work on that day. I received a message today saying that the part would arrive until Friday EOD and they rescheduled my appointment fro Saturday 12-4. They said if I needed a different time to call the 800 number, which I did.

I went into my local Best Buy to get a replacement for a Macbook Pro cord which had mysteriously stopped working after just 2 years. The Geek Squad tested the computer with one of many cords behind the counter to determine if it was not the computer, which it was not. I was then told that they would have one shipped to me, even though I was told to come in for an in-store replacement and that it would arrive on the 25th of last month after I went in on the 19th.

I purchased an iPhone 5s through Best Buy and was talked into buying a $10 monthly protection plan. My phone got dropped in water and I brought it to Best Buy to get repaired. They told me that I would have to pay a $250 deductible. No one told me this when I purchased the plan. To make matters worse I then get a refurbished phone. Why would I pay a $250 deductible and $10 p/m over 24 months. IT'S THE COST OF A NEW PHONE. Will never shop at Best Buy again. Freaking scam!!

My boyfriend bought me a brand new Asus computer about 16 months ago at a Best Buy here in Phoenix, Az. Almost immediately, we began to have different issues. Touch screen problems, installing updates issues, videos freezing, and on and on. We purchased the GeekSquad protection service for two years. Well, we have found ourselves taking the computer in for repairs every 3 to 4 months since we got it. Sometimes the GeekSquad techs work on it online, but they almost never resolve the problem and, as I said, we end up having to take the device directly to the store. Additionally, the computer has almost every time been returned unfixed, or with a new problem.

I dropped off a laptop to repair LCM display at Best Buy store on May 5. It's purchased there less than a year ago. The estimated completion date on my paper was May 21. It's received at the service center on May 12, then on May 13, the status on their web site was suddenly changed to "Mission complete! Your repair file has been closed. Thank you! Your device has been picked up." That's prompted me to call the service center. Apparently they sent it to a wrong place and so they resent it to other service center. A new repair ticket was created. I got a call on May 18 that the LCD panel needs to be replaced and it's not covered under manufacturer warranty. The quote was $400. I approved it for the repair, however, on May 26, the store called me and told me that they received the parts, but the price was changed. I would have to pay $594 for new LCD panel.

I've had two different encounters. One encounter I had to reinstate my insurance plans for 3 cell phones. When the automated service said I had a $40 balance I spoke with someone who told me I didn't have to pay it then they debited it anyway x 3. (You know how the NSF works. I was pissed beyond). I called to inquire even saying I was told I would not have the pay. They kept saying "Ma'am you have to pay the balances." When I tried explaining I inquired and was told I did not have to pay it they just kept saying "we're sorry he told you wrong." Then because of his negligence I still did not get my money back.

I bought my HP Laptop last June at Best Buy with a 2 year service protection plan. The battery started losing its charge more and more quickly over the last couple months, till it got to the point where it would only stay charged for 45 minutes, and it wouldn't warn me that it was getting low. It would go from saying 35% remained to shutting down completely. I've lost lots of work. I got to the point where I save after every sentence or two, but eventually, it became unacceptable. Since I have the 2 year protection plan, I brought the laptop into Geek Squad at my "local" Best Buy, which is 45 minutes away. After "calibrating" the battery for almost 4 hours, it was determined that they would order me a new battery to be sent to my home (because of the long distance to the store).

I paid the insurance of more than $10 for 17 months for my phone Samsung Galaxy S4 that got lost. They refused to do anything in that case. Plus the customer service representative I talked to talked in a rude tone. I will never recommend getting an insurance from the Geek Squad. It's totally a waste of your money.

Factory problem, not physical damage, yet had to deposit $735.00 to send phone back and get refurbished phone from them. That phone also had issue. Called and have to send both back and another $735.00 for another refurbished phone sent out.

I bought my wife a new laptop from Best Buy and took hers to the Geeks and asked them to wipe out everything and set it up for my business. I wrote everything down for them. I was told it would only take a few hours. After a week it wasn't done and still isn't. They kept having problems with the original set up and kept my wife's info. After six days of getting nowhere I asked to give me back my laptop.

I purchased a phone from Best Buy and the Protection and Replacement Plan too. I was told that my phone would be replaced with no questions asked if it was damaged in any way. It is covered from 2 years. When I went to put a claim in I was given two options:

Appt today 8-12. Took time off work and tech was no show, despite saying she was on her way. When I reached her at 12:30, she was abusive to me on phone. Called Geek Squad who promised me someone for tomorrow, and then transferred me back and forth for an hour on phone at which time they offered me an appointment for 4 days from now. I get abused by their employee and then get worse service. Pathetic.

I have Verizon service through Best Buy. I chose to do this because they had an OUTSTANDING insurance plan for their cellular devices. Pretty much you paid monthly or a set fee for the two years of your cellular plan and it covered any damage, no questions asked. It was a great service, stress free. When I upgraded from a Galaxy to an iPhone, the same insurance coverage was offered. I did this in November of 2014.

I have been purchasing a Geek Squad Protection Plan (GSP) for my Apple MacBook Pro for a few years since I have had my MacBook Pro. It was originally purchased on 3/29/2012. I purchased the 1 year GSP warranty originally which included accidental. Before the year was over I got an email that my warranty was expiring and was given an option to purchase 2 additional years expiring on 3/29/2015.

We purchased over $4000 in a home entertainment system and set-up (TV, amp, Apple TV, subwoofer) from Best Buy and used the Geek Squad for installation. The installers were courteous and helpful but we had some problems after set up. From the time we tried to book initial installation and then have the installers come back two times for corrections, I had to contact customer service 3 times. All 3 times I waited on hold for a ridiculous time period (the 3rd time, over 1/2 hr!), just to book an appointment! Their customer service is one of the worst I have ever encountered. I will NEVER use the Geek Squad again because of it!

I purchased a 17 inch Toshiba that was supposed to have a touch screen. NOPE, no touch screen. Took it back & swapped it for 15 inch HP POS. When purchased I was assured I had purchased extended warranty and Geek Squad protection for one year. Today while trying to study some Youtube videos, system crashed 7 times in less than 75 minutes. I figured no big deal, I have protection, I will just take it into the Best Buy store on Camelback and 20th Street in Phoenix and get it looked at and repaired and come home and finish my homework.

I've had tech support with Geek Sq. for several years now, and I really like their service. However, when I recently tried to renew, I ran into all sort of snafus. I gave them my new credit card (since the old one had been tampered with). They said it would take 24 hrs to go through. I called the next time, only to hear that there was a problem with the card. I called my bank, and there was no problem, in fact, I was told that no one at BB had even attempted to put a charge through.

My husband acquired 'Webroot' through Geek Squad, also having it installed on my 'wireless' connected laptop... How naive was I? My Windows 7 was converted to 'Windows 7 7601 build'... not genuine Windows 7 anymore but an XP incognito... compatible with other computers and under this roof. It was cloned on another XP computer. I believe in individual privacy but I am honest... so this game didn't cause me any serious problems but.. however... I am appalled that this company went along with this stupidity. I'm not sure it was even legal. My computer settings were changed, programs messed with or removed, my pictures and email accounts completely wiped out... just for 'control'. My heart is sick because of this and my 'trust'? Gone... never to return.

My TV showed a black line across the screen, no big deal. I bought the geek squad warranty right? Wrong. They made it worse. It doesn't turn on. They've been out here 5 times but three times don't found because it's a "diagnosis" because the last guy couldn't fix it so until they actually put in a new part 3 times it's not a repair. The sales rep who sold me the warranty for $300 told me if I ever have any problems they're gonna just exchange my tv but now they are making me wait a week before they will come back. They are fraudulent sales people of an overpriced repair service that can't repair anything.

Had to bring my laptop back twice in the warranty period for the same problem -- it wouldn't turn on. A battery cable was loose. The worst part was they couldn't ship to my house, and it took forever to get it back. Even hours after the UPS tracking link said it was delivered, I couldn't pick it up, because they hadn't brought it forward yet.

I purchased 2 Samsung Note 3 through Best Buy. I was unaware that Geek Squad was attached to the purchase. When I was charged a month later, I called to see why. The man on the phone stated it was phone protection. He claimed it was better than Verizon and they do not have a high deductible. The most I would pay was $50. They covered anything and I could just walk in and get a new phone, no questions asked.

I paid for an insurance plan for 17 months and it was canceled with no notification. No explanation. No money back. Nothing. This company is filled with unethical liars, thieves and cheats. When I filed a complaint with the BBB I was told to keep my mouth shut. They don't care that they run a dirty scam of a business. NEVER USE THIS COMPANY.

I had an iPad 2 with Retina display, 64GB. I had the geek squad protection and sent it in for replacement. I was sent an iPad 1, inferior model, and called to report this. I was told that "It had been more than 30 days" -- it was 32 days apparently -- so they would not fix the error. I called the geek squad. They told me, "Contact the store." I contacted the Aurora, Colorado store and they were outright apathetic, rude and dismissive. Their attitude was basically, "Too bad. We do not care." I asked them to provide me the information where it says this in any of the geek squad plan. They could not. They refused to help and could not care less about my situation.

I bought a phone and automatically had to sign up for Geek Squad insurance. I was told if I didn't want it to cancel by a certain date which I did. On seeing money debited from my account I called to enquire and they said they record all calls and there was no record of my call. So they basically called me a liar.

Geek Squad used to provide good online remote computer repair service. However, lately, things have gone from bad to extreme worst. It started with a late night 7-hour session in which the technician deleted a whole bunch of stuff that she had promised (in writing) she would not delete. Since then, there have been at least a dozen additional phone calls in an attempt to get someone to fix not only the original problem, which was never corrected, but all the new problems that have popped up since that session. Day after day, Geek Squad sets an appointment time with me, and day after day they blow off their own appointment. I waste countless hours every single day making myself available for their so-called session and then it never happens. The appointment might be set for 3 p.m., but I might receive a random phone call at 6 p.m. A person cannot stop their entire life just for Geek Squad.

We purchased the tech support with purchase of another computer. The tech support is good for 3 systems, and since Geek Squad is the official Sony tech support, we were stuck with them. I took my system in (hard drive failing), listed all of the symptoms and they were happy to look at it. I get a call the next day that it's ready ("It was only a virus and some optimization," they said). I go to pick it up and it's evidencing the same symptoms so they promise to run a diagnostic this time. DUH! Why wasn't it run the first time? So they call and it's definitely a failing hard disk. I agree to let them replace it. They try replacing my 1 TB Hybrid drive with a 500 GB "optical" as they called it. How stupid can you be? Replace it with the SAME THING, dummies.

We purchased a refrigerator in 2011 with a protection plan. There was a problem in 2015. I opened a ticket with Geek Squad and they decided to replace the fridge. The problem is they didn't have our model, so they was going to give me store credit for my purchase price (not a replacement). The problem is the comparable model cost $500 more than the credit I would have received. This is the scam. Rather than fix the fridge at their expense, they want me to spend more money at Best Buy. This is my only option. They refuse to send a service person to fix my fridge. I fixed it myself. I will NEVER purchase a Best Buy protection plan again. I have learned my lesson.

I have a Lenovo laptop, purchased last November of 2014. This week, the wireless adapter stopped working. I tried updating drivers, and software from Intel and none of those worked. I am fairly familiar with computers and their operation, but this one had me stumped. I took the laptop to Best Buy Geek Squad to see if they could fix it, as it is still under factory warranty from Lenovo. When they sold the machine to me, they promised to take care of it, should a defect occur. Well, I was told by a manager in the store that they are only a wholesaler for Lenovo and refused to fix the machine, UNLESS, I ponied up $200 for their membership.

Before writing this review I spent some time scanning the other reviews on this site regarding Best Buy; it is unfortunate there are so many negative reviews indicating Best Buy's complete lack of regard for the lifetime value of their customers. I have over the past several years spent many thousands of dollars on home appliances, electronics, cell phones & accessories, along with extended warranties and tech support.

I was told to buy the phone protection for one time payment of 15 cad. They ended up charging me every month. After I called to cancel the insurance protection they kept charging again.

Again, and again, and one more time, I brought my computer in for warranty repair back in March, and after 3 weeks, I get it back, with nothing fixed that I took it for! All they had done was replace the hard drive, which had no problem, and again, I WANT IT BACK! Took it right back the next day, and this time they gave me a loaner, and didn't take as long (course the loaner had that very crappy Windows 8 on it). And this time the original problems were fixed, well, sorta, for now I see another problem! It won't install the video drivers, of which wasn't a problem before! So, probably going to take it back, for yet a third time! And I wrote a complaint yesterday, to wit, the reply was "this repair is closed." Hell, I know it is closed, the computer is here at home, as I already stated, but it's about to be open, again! And did I say I want my hard drive back? What's your "hard-on" for keeping my original one, that some idiot thought was bad?

Almost a year ago I ordered AT&T's dsl Internet service. I had issues with horrible customer service and trying to set up an account and get everything set up at apartment, that AT&T had one of their customer care reps call me and tell me she would be waiving the installation fee, the modem fee, and any other charges as an apology for the horrible treatment I received from customer service. I saved the message that explained how all of the fees would be waived and they were.

Took my camera in to be repaired. The charging port was worn out and not working and the lens was off. So they decided to send it out for repair 5 weeks which I say is way too long. Well a week into the repair geek squad decides it's not repairable. So I go into the store to do the replacement and they of course have nothing comparable to the camera and decide to give me store credit. That was fine until I found out that the store credit was going to be less than what I originally paid. I paid 200 for the camera that was discounted at the time of purchase from the original 400. The credit was 170. A refurbished model of this camera runs for 270 about and the price has not dropped on the camera but of course Bestbuy said the camera was only worth 170.

I purchased a Surface Pro in January. Bought Geek Squad protection. First call to Geek Squad was about my Microsoft Outlook email not working. The Tech worked on it for a long time and ended up deleting and reinstalling my Outlook. This caused me to lose all my contacts. A month later same thing happened - email was not working. The telephone Geek Squad service worked on it for over an hour and told me it was fixed that the problem was my Cox email server. Tried it sometime later - not working; called Cox - their server had never been down. Took it in and the Geek Squad again reinstalled it - this time losing all my restored contacts and my personal folders. They said someone had messed up the first install. I have two computers; now my second computer is no longer sending email and my phone is no longer synched. I'm looking for another Tech service.

Worst Buy encourage clients to purchase their Geek Squad’s protection plans, but fail to tail you the hoops you need to jump through to make a claim. My Iphone 6 recently broke its face, it's $60 bucks and you need to send it off to have it fixed, and you should have it back in 7 days. I had it fixed locally for 100 on one hour. Then last week my phone was crushed in between the car seats. Well standard service is $180 dollars, and 14 days NOT guaranteed. Sprint would have switched it right out, Bust Buy Suck and no longer get any on my business.

I bought my laptop from Best Buy Stewart Green location in December 2014. It is a Dell laptop that cost about $500. I was talked into Geek Squad "protection" for $24.99 per month and locked into a 24 month contract which comes off my credit card. The salesgirl got me to go for it by implying that I would somehow get MS Office software with it. When I went back to have the antivirus installed, the guy at the Geek Squad counter (in Deerfoot Meadows) said MS Office software was not included. When I called back this week to try and cancel, they explained that I am locked into a 2 year contract. Buy an antivirus for yourself and avoid this scam!! Avoid Best Buy too as they have to be aware of this scam.

We have purchased all of our iPhones through Best Buy. We have always bought the warranty offered which was 14.99 a month and covered phones for pretty much all damage. When we upgraded to the 5s, we continued the warranty. Nowhere on any of the paperwork did it indicate that anything had changed and the employee didn't say that it had. 18 months later (yesterday) the home button is broken on my daughter's phone. We go in to get it fixed. BAMM $150 deductible for them to even look at it. I comb my paperwork and nowhere does it say that. Just that repair could be subject to "fees" way down in there. Not a mention of $150 for everything regardless of the problem. What a ripoff. Feel scammed. Called and immediately cancelled warranty on ALL phones. Will not be doing business with them again.

Last August 2014 I took my daughter to Future Shop to pick out an iPhone for her 13 bday. This was her first cell phone and she chose an iPhone 5c. The salesperson was great, so I thought. He ran it all through and then brought up getting the extended warranty protection and how Apple I care is a pain to deal with and this warranty is going to cover all damage or malfunctions no charge and just bring your broken phone and you get a replacement. So $300 later, we leave. Not even a year later she dropped her phone on the pavement and ruined the screen. The phone doesn't function, it's broken. I go to the store first off and now it's called Best Buy after Future Shop closed down, regardless I go in and the girl looks on her computer and goes "oh you have to call this other company, Geek Squad, to put in a claim?" I'm like oh I wasn't told that but ok.

I purchased a Mac Pro on 4/4/12 and put their protection plan. I never took it to get work on as it was perfectly fine. On 4/8/14 I went in to have them take a look at an issue and they said my protection plan expired. They did not want to give me any services which is understandable it did expire. I received a notice from them saying that if I wanted to I could renew my plan so I did on 4/20/14. I took my laptop to get looked on 4/20/15 since on this phone call when I spoke to the teller they told me that the plan was good until one year from renewal. But on 4/20/15 they did not want to give me service because now they claim that it renewed on 4/4/14 so expires 4/4/15! Therefore, they think it is okay to charge you for days that you were originally not covered in order to have their contract with you terminate sooner!

I sent my phone into Geek Squad 7 months ago to get my screen replaced. I have yet to get it back! I have called Geek Squad numerous amount of times and have been told, "my phone is on its way" except... It never has been delivered. I had to go buy a new phone and a new plan. Everyone I have talked to assures me, it's been handled yet I am still waiting for my phone 7 months later! Do NOT go through geek squad. Their customer service is the worst and they steal your phone and do nothing about it.

My father purchased a laptop from Best Buy with a new printer and software and the 1 year plan from Geek Squad. In the first two weeks he had the Geek Squad tech support come to the house, to set up his network and hardware. The tech's notes indicated that the new printer was set up. That was in June 2014. I just moved back to Florida to help my parents, my father asked me to check his computer because it would not print. Upon reviewing the hardware the printer was never installed to the network. I reinstalled, due to the warning box that stated that installation was not complete. I got everything installed and running. Now Geek Squad charged my parents the $49.99 for the visit to set up the network then two days later another $49.99 for the at home education.

After calling to dispute a charge, I was told the account would be refunded. Come to find out, they only refunded a "partial" amount. After being told by 3 representatives that my account would be refunded the remaining balance and on 1 occasion, even given a date of the refund, I have now been told I will not receive the remaining refund. I was lied to on 3 different occasions for a $7.06 balance. I feel this company lacks integrity and is dishonest in how they deal with customers.

GeekSquad.com poorly executed service request. Initiated a service request for a damaged phone in February. Box and label sent to wrong address. (Tracking said it went to another state!) Then another box sent with another wrong return label and package was returned to us. We requested label be emailed and were told this was not possible - another box had to be sent and deadline to receive damaged phone to GeekSquad.com was extended. A new box with new label never arrived and my card was charged $265. I called today and spoke to one person who told me she initiated a refund that would take two days once the tracking showed damaged phone was in route. I was told to go online to reprint the labels and send. I hung up agreeing.

I bought a computer on black Friday in 2013 and purchased the Geek Squad with tech support. I have had numerous issues with the HP Split 13X2 PC. The touch screen stopped working properly. When I left it with the Geek Squad they were unable to repair it and told me it could range between 600 to 1500 to be repaired. That I would also lose all my files. I picked the computer up and brought it to an individual tech who repaired the touch screen driver and saved all my files for $100. Now the computer will not read the keyboard. I dropped the computer off with Geek Squad yesterday, they informed me the drivers probably needed to be updated.

Talking to one of a Geek Squad agent, some of them are very disrespectful by hanging up the phone while you are talking. They are scandalous & so rude!!!!!!!!!

My volume went bad on my Motorola Moto X cell phone I purchased at a Best Buy in Oswego, IL. At that time I purchase the Geek Squad protection coverage which covered problems with the volume. When I took my phone in, they looked at it and stated, "we no longer repair cell phones". I said I have a paid agreement. The Geek Squad informed me that they had a procedural change and they don't even send them in for repair, I must do it and enclose $149 and they will send me a replacement phone. I asked "do I get that $149 back?", and they replied no. I asked, "how could you change an agreement if I have been paying on this for 14 months?" They all agreed it's wrong but that's the corporate decision. I want my 14 months of payments for their service and something from Best Buy for my trouble.

I purchased a computer last year. My antivirus protection expired on my desktop. I did not renew the protection plan. Since my expired protection happened, I can't get rid of the warning pop-up from Webroot to renew my contract. I tried to uninstall the file but it was hiding somewhere. I took the unit to Best Buy but the Geek Squad Service Manager refused to uninstall the Webroot file. He told me that if I wanted to get rid of the Webroot I had to leave it for service and if I was not willing to pay he could not give me any advice at all. I asked him if I had already paid them to install it then I had to pay back again to uninstall it? He said I had no choice then walked away. All I was asking, to remove the annoying pop-up. I could get in the internet but the Webroot pop-up was always there. I felt I was ignored by this Geek Squad Manager. He was just no help.

I bought online on bestbuy.ca a milk frother with discount and as best buy recommended me at previous purchases I bought geek squad replacement plan. I was explained at best buy store that it would be better than factory warranty because if that doesn't work, I can get replacement easily. So the milk frother, even though in reviews people mostly were satisfied, didn't work - it heats but doesn't froth at all. I even bought skim milk what I usually don't do, but it was useless money wasting.

3 years ago, I purchased a brand new Hewlett Packard laptop (and a $120 warranty). Almost a month to the day of purchase, a raccoon ran into the garage where I was working and yanked the computer, cord and all to the floor! Destroyed the screen. I took it into the geek squad and then got it back 3 weeks later in perfect condition except for the scratches on the shell, cosmetic repairs aren't covered. I was grateful for the warranty. No muss, no fuss. I used it again shortly before the year was up, got a really nasty bugaboo. Again no muss, no fuss.

I was verbally convinced by a salesman to sign up for this cell phone insurance, assured that it would cover ANY kind of damage except water damage. This was a SCAM. The fine print covers electronic problems only. My only concern was dropping my phone, which is why the salesman pushed the lie that this insurance would cover a cracked screen. When my screen eventually did crack I found out the truth. The next person I talked to admitted that the first had scammed me, but also told me the insurance couldn't be canceled until the three-year contract was up. I challenged this a few months after I bought a new phone, realizing that there might be a chance the insurance was no longer valid since the phone it covered was gone. Nope. Still have to wait until the three-year contract is up.

I purchased the ins plan for my cell phone I bought at best buy. I had my purse stolen in november of last year and my credit card was as well. I got new card from bank but forgot to switch it with best buy. I have never gotten an email of cancellation or a letter, they said they sent. I have had ins for 3 yrs, never an email. I called their geek squad, wouldnt reinstate ins. They said it was over 6 months and I wasnt even 5, but they werent very nice about it. I explained I received no emails or letter but they wouldnt help me out. So I'm left with no ins for my 2 cell phones. Left with a bad taste in my mouth for sure.

My daughter and I have the same 32 GB iPhone 5s purchased at Future Shop. We bought the warranty as we were very pleased with the old warranty where a replacement exchange was done in-store. The new warranty for $14/month covers accidental damage, but you have to mail your phone in. You can opt to pay a deposit and have them send you a new phone out prior to returning your old one so you are not without. Fair enough. However, my daughter did that - they still sent her an empty box first. She then called back and they apologized and sent out a Gift Card for her to go buy a replacement phone.

We bought a new Apple Macbook Air on 2/10/15 from Best Buy. Computer would not turn on 3/21/15. Went to Geek Squad at local Kingston, NY store. Geek Squad rep said it should be under factory warranty. Geek Squad is an Authorized Apple Service Center. It was sent to "Geek Squad City" for analysis and repair. 3 days later we were called by a service tech at Geek Squad City telling us the laptop had "liquid damage" and a "corroded wire" which is not covered under Apple's warranty. It would cost us $180+ to repair and replace the parts. I disputed the liquid damage claim and asked the computer be returned.

Avoid Geek Squad like the plague!!! My girlfriend was tricked into signing up for Geek Squad. They told her at the phone store she needed to pay a one time fee to get any warranty at all for the 3 phones that she purchased. They lied. After hours of infuriating phone calls trying to cancel the service I have found that apparently no one in the company that has the authority to do anything at all. Her bank is going to cancel her credit card (stopping payments to Geek Squad), issue her a new card and refund her money. The bank said they have had this problem many times before. Hopefully they go after these fraudsters called Geek Squad.

The insurance through Geek Squad is crap... I have a phone that the charging port went bad (manufacturing defect). First I was told it was going to be 169.00 to fix and I refused to pay the fee because it was of no fault of my own. I am then told that I have to wait for the insurance company to send me a box and then I am to send my phone to them. This means I am to be without a phone for at-least a week. I was never offered a loaner phone. Approximately 6 months ago the same thing happened to my son's phone and this situation was handled totally differently... The policies aren't concrete, it seems as if they change according to whom is handling the claim. I am severely disappointed in the whole Geek Squad/Best Buy experience.

All I have to say is Best Buy/Geek squad service plan is a joke!!!! They are a rip-off! I will never purchase another phone through Best Buy. I don't understand this 5 point guarantee they're advertising and not abiding by. Your company is really going down!

So, I took my computer in for them to get the data off. I brought in my external hard drive for them to transfer the stuff to. They call me and tell me my external hard drive won't work. That has 11 years of photos on and they want me to pay $1500 to TRY to recover the data from it. Why is it my responsibility to do that when it worked before I took it to them??? Seriously? I am beyond livid and this is not the first issue I've had with them. It will be my last because I am DONE! I am contacting as many people as I can to spread the word so that you won't be stuck like me. Bye to all of the photos I've ever taken of all 4 of my kids. Thank you scam squad!

WE took our Mac Book in for an update, and when we went to pick up the fixed computer from Geek Squad, they returned the cord to us, broken, actually sliced. We dropped it off and it was in good working condition. WE called the company and they said they would send one out a new one. It was December 2015. We waited for it to come in the mail, it never came. Their policy is that per their contract with us that they would replace the cord one time for each electronic item we own that was covered by our Geek Squad policy. We never got it.

Took my PC in for their yearly service under the PC plan, and because my fan was running constantly and the computer was very hot. Picked it up one week later, desktop totally messed up, with gigantic desktop icons, fan still running constantly. Was told then (but not when I dropped off the PC with this specific complaint) that they simply did tune-ups and not repairs. If it needed repair it would be sent to another facility and it would cost me additional money. They could not say how long or at what cost.

My laptop PC OS Windows 7 was not connecting to the internet - MiFi - which I had previously checked out with its carrier and the MiFi was working with my other OS Windows 7 PC. I took the MiFi with me to the Geek Squad but the Geek said he did not need it to fix my computer. The Geek immediately sold me a backup drive and labor ($150) to supposedly capture the data in case there was any problem. I already had a Geek Squad subscription. The Geek told me they would explain how to use the backup drive.

Our computer was under warranty and we paid for an additional warranty. The hinge on the unit disintegrated and we took the computer in for repairs. We should have pulled the hard drive first. Now we are told that the only way we can get our data back is to pay up to nearly $500 for the transfer. The computer is in Kentucky and they will not ship the unit back unless we 1) pay for the data transfer, 2) void all warranty. This is not acceptable. Do not ever use this service!

BUYER BEWARE - UNAUTHORIZED CHARGES OF NEARLY $400.00 DOLLARS AND NOTHING IN RETURN. Please ensure that you are watching your credit card statements, because they will continue to charge your credit card EVERY month without consent or approval. When you attempt to cancel their bogus service plan - you get NO ONE WHO SPEAKS ENGLISH... so am I too assume that they are overseas??? DO NOT USE THE GEEK SQUAD. Getting your refund will cost you countless hours in time, frustrations due to language barriers & accidental hanging up on you (so they say). After reading the hundreds of reviews - why haven't their doors been closed and/or the filing of a Class Action Lawsuit? Ridiculous...

I took my TV to be checked out for problem. It took them 12 DAYS to get it delivered to the main center. I guess it will take them same duration to deliver it to the store (I didn't receive it after 16 DAYS so far). Warranty is ridiculous. I can buy everything on Best Buy through Amazon or different store with similar price. I don't need this unuseful warranty. Last time Best Buy.

So I purchased this hp computer on June 2014. The computer is not even 1 year old, it shut off on me. I took it to best buy where I bought it, they tell me that don't have their warranty but I have manufacture warranty. So they tell me they will get it fix in two weeks so I left the computer. I so thought they will sent it to Hp but no, they sent it to their repair center in ky which no one have contact with and took Hp $. So it's now the 25th on march and they call me to pick up the computer but when I went there I told them to plug it on to make sure it's working. So happen it was not fix. Now they are going to send it back to ky for repaired. Wth, these people are no good, please don't use these geeks.

Cheat Squad!! That's how they should call it! Paid $10 a month for more than a year and a half for 2 iPhones 5s. They told me "anything happen to your phone bring it. We are going to replace it, blah blah blah." Broke one of my phone's screens and took it to this place. They were charging me $149! Are you kidding me??? Worst experience ever!

I bought a replacement phone from Best Buy 4 months ago. The sales person at best buy told me that I should buy the geek squad warranty program because I would get unlimited phone replacements and if I ever cracked my screen they would just send me a new phone. He even told me a story about a lady he knew etc... So trusting the agent I did it. Well after a few months I dropped my phone, called geek squad and I was surprised to hear that they don't fully cover damages to phones that I would be subject to a $100 fee to replace the phone and that I would only be eligible for only one more replacement afterwards. The sales person from best buy flat out lied to sell this product. The logo on the warranty brochure is a cracked screen! This is blatant misrepresentation, and the sales people are crossing a legal line of lying to the public in order to sell this product.

I purchased an ipad2 in March of 2013 and purchased the accidental damage protection at a cost of over $250. After two years my ipad2 broke and I brought it in for a replacement. I have had many other ipads with the protection and in prior claims was given a NEW replacement device and allowed to return for store credit to use. This time I was not given that option and was required to give my credit card in order to obtain a replacement. This is NOT included in the terms and conditions I agreed to.

So, my laptop was coming apart, literally at the top and bottom case seams. It was causing the keyboard to not work, since it was disconnecting from the parts. I took it into the Best Buy I bought it at and went to the Geek Squad counter, and they immediately said they couldn't help me because I dropped it. I NEVER dropped it. I was just coming apart, and as much as I told them, they wouldn't believe me. They said I must have done something, so they won't help me. I turned to HP (the manufacturer, and immediately they said it was a manufacturing error, and had me send it in to fix it.) Two weeks later, my laptop is back and working perfectly, and I didn't have to pay a thing, compared to the fee Geek Squad wanted me to pay for them to tell me how much it would REALLY cost. Such bull. I would NEVER go to Geek Squad again, and I don't recommend it to anyone.

I bought an all in one computer, paid for protection, extended warranty, the current Office Package and installation for today's date and someone at the store canceled the order by mistake. No calls were made to me regarding my paid for computer, software and services as to what they're doing with the equipment and money they took from me. I had to call after waiting for the Geek Squad for more than half a day to find out what happened only to be told I am wasting their time to fix the problem they made. My partner knows all the passwords and has the internet in his name, so must be here when it is installed. He works full time. I just spent two days arranging my office to accommodate the new equipment which did not arrive.

The computer that I dropped off for repairs was in good condition. The computer that was sent back to me is loud. I hear the computer running constantly. There are scratches as if someone took a key to this computer. This computer is running much slower than the computer that I bought less than a year ago. I really don't think this is my computer. I think that Best Buy took my computer and sent a used and damaged computer back to me.

I brought to the Geek Squad an older PC equipped with Microsoft XP. Before taking it out of service, I needed to download and transfer document files onto an External Hard Drive which I was furnishing. They had previously quoted me a total cost of $99, after I had explained what was expected. When I arrived at Best Buy, the Geek Squad tech representative immediately opened up the tower and started to explain that the microprocessor was of certain generation/series, which meant that it was only a 50:50 chance that they could do the process for the previously quoted price. It was also possible that they would have to send it away for advanced troubleshooting, at an additional charge of up to $300-$400. I said I was grateful for the information, but that I wanted to think about it. Later the same afternoon, I was able to get the task completed in 45 minutes by a small business for $30.

I've been having major issues with Geek Squad in Salem, NH. It all started when I sent my laptop in for repair. I opted for the $100 data backup because nothing on my computer had been backed up. I denied the repair because I did not have the money, so I brought in my friend's external hard drive so they could back up the information on there until I could afford my own external hard drive. A few days later, I received a call saying that my back up had been deleted while their computers were down (I thought it was a computer repair place, how were the computers down?) I was very upset, all of my pictures (including ones from my semester abroad, that I will never be able to replace), documents, and music are now completely gone. When I explained this to the manager, she was extremely rude right from the start and told me that she would replace my money from the backup, but that was all she could do. She ended up hanging up on me.

Last month Geek Squad came out and fixed my TV after a week of waiting. Less than one month later it broke again doing almost the same thing. I've been rescheduled twice and now have to wait three weeks for them to come out.

I bought an I Phone 5 from best buy mobile and added the Geek Squad protection plan. I cracked the screen 1 month later. I sent it into have it repaired or replaced. The phone I received back was repaired with non apple parts and it voided the warranty. Neither Best Buy or Geek Squad wants to be responsible and their stance changes with each person you talk to.

Placed order on 3/4/2015 for a new phone. My current one, the screen is not working. Placed my order online via their website and it clearly states 1-2 days shipping. It does not state anything about it taking 1-2 days to first process your order then they ship it. It also states on the side your payment will not be processed until your order was shipped. They took the payment out of my acct that same day immediately after I made my order. So one can assume that the order was good to go. Well 2 days later, no phone, so on Sat 3/7 I checked my email and it shows that the shipping label was just created on 3/7.

My cell phone had a fine line crack along the screen vertically. It started messing up, running too hot, just things. So I had it for 1 yr 2 months and decided to use the Geek Squad insurance that I pay for every month. Not know what my options were going to be if there was a price? You know you never really know when it comes to the fine line of insurance agreements. So I take it in to where I bought it at Best Buy. Wow! The squad asked me 2 questions: "Do you have proof of insurance policy number?" Yes. "Do you want us to trade it in for a refurbished one?" Yes. Blam! There it is. Helped me back up my storage without feeling like someone is going to hack my stuff. I love the Geek Squad employees that know what they are doing and care about you. Thank you for all your patience, forgiveness and help. You are so eager to assist with for the benefit of your customers.

Live chat services is extremely bad. Agents take forever to answer. They work with more than one customer at a time so they always forget your issue so you have to say it over and over again. Phone customer service is HORRIBLE. They are experts on putting you on hold. Agents, specialists and experts are not well trained and they do not know a thing. I had 4 "specialists" access my laptop remotely and they were literally lost and did nothing. They are VERY focused on selling their product. They refused to discuss the problem I had with a software I purchased FROM THEM unless I buy their product. Bottom line, I will never ever deal with them again & I do not recommend anyone to.

I purchased my phone through Best Buy and paid for the insurance plan so that I would be covered in the event that it ever broke. My intent was to cover myself so that I would never be without a phone. Today I requested my third replacement phone in 3 weeks! They have sent me refurbished phones that are either broken or break in a matter of days. The third phone is on its way (in the mail) while I wait, again, with no phone.

The star rating is misleading. I am beyond angry! I am on my 5th iPhone 5s. That's right 5th, in less than a year. The phone that I have now is brand new. They swapped it out less than a month ago, and it bricked yesterday. I sat in Best Buy with my 3 small children for around 2 hours while the guy that worked in the mobile department, a geek squad guy, and the sales manager tried to fix my phone. The problem was that the night before it went into a mode where it was searching for a network. They bricked my phone in the process.

Geek Squad sent my laptop to their repair center five weeks ago and have not once been able to give me a clear outline of what repairs are needed, why they are still waiting for parts, what the latest update is, or when I can expect to receive it back. They repeatedly tell me that because I did not purchase the protection plan from Best Buy they can do nothing more for me. They are not able to provide a phone number to call the repair center myself "because all interactions are done through email". They did not send my item back to the manufacturer as claimed, but to their repair depot where an "Asus specialist" is supposedly repairing it. They assure me it will likely take months longer!!!

So I have a 2 fold issue. Here goes: It seems like there is some sort of funky business with Best Buy and their extended warranty. In 2012, our washing machine gave out and was replaced under Best Buy's extended warranty. Upon selecting the replacement, we had to purchase a new extended warranty because the existing one, we were told, was void. In Dec 2014, the replacement washer started acting up. I couldn't remember how long we had the warranty for so I called Best Buy to inquire and was told that the warranty expired in Nov 2014. I thought it was odd because I remembered we purchased the extended warranty and I know we never purchase them for less than 3 years.

I was on the phone with the geek squad corporation for 2 hours! It seems their company somehow LOST my Black Tie protection plan for my Cannon Power Shot camera. I am sick and tired of this being told nothing can be done! I got that camera on January 1st 2011 and renewed its warranty in late 2013. I am now being told that they have no records, no evidence, NOTHING to show that I have paid for my warranty and my camera is damaged and they won't take responsibility for their employees or Company screwing up!

My phone was defected - the screen went black. My idea for protection was getting my phone replace when I enter the store and place a claim. Oh No! IT will take two weeks for me to get my phone back. I paid up front for a year of protection. I am not pleased with their service. They claimed I had to give them my credit card to have a speedy service of my phone replace. I thought that is what insurance was for. They are no longer mailing phones to the store. What a quack. All businesses get you going or coming. You just have to stand up for your right. This service is not acceptable. They have just lost 5 customers.

I had my first "unhappy" encounter with Geek Squad was a couple of months ago when they came out fix the dryer. I was told I had the 8-12 window but when the chap calls it had become the 12-4 window, not the end of the world. He showed up at 4.30 with no apologies at all. After taking an eternity to fix the dryer he completely smashed the outlet pushing it back in and then denied. Seriously, even though the plastic cover parts were all over the floor, he denied it. Oh and I swear he had just worked on a farm before he arrived as he trekked mud all over the place. Today I took my camera in for a cleaning, and am told 2-3 weeks? What on earth could take so long? I called Geek Squad about the outlet and dryer experience and no one ever called back. Never again will I buy this protection. And I believe this is the first time I have ever written a negative review.

I paid for the Geek Squad to transfer data from Mac to Windows because I wasn't sure if I could do it myself. Turns out they had no idea either. However, they said they know what they were doing. While my computer is loaded with junk that they transferred, I cannot view anything except for some Microsoft office files. They are clueless. Completely clueless. Just a bunch of kids who try to learn some stuff online as they go. Shame on Best Buy to charge customers money for this "service." The service is a joke for the most part. Waste of time and money.

The most lousy service ever...They will take your money and not give you answers. Three weeks counting and I still don't have my phone and they don't know what to do except tell me to wait for a few more weeks to see if my phone shows up. I have called them on four occasion getting the same runaround with no answers. First and last time to get service by them. Don't waste your money.

My suggestion would be never buy a cell phone from Best Buy. Was lied to from the beginning. The salesperson sat and told us a story about a woman who didn't take out the Geek Squad insurance and walked outside and dropped her phone and broke the screen, so it wasn't covered and if she would have had it, the whole thing would have been covered - so I bought it. A few months later, my grandson dropped his. When we took it in we were told 150.00 for a refurbished phone. Everything they said was a lie. I will never shop at Best Buy again!

Made a 10:15 am appointment with Geek Squad located on Powers in Colorado Springs. The associate behind the counterpoint like he was tearing apart a computer for a customer. I was third in line and waited from 10:15 until 10:35 before another associate appeared from behind the black curtain and asked if anyone had an appointment. Very poor way to run a front desk. What's the purpose of having an appointment here???

Cheat Squad would be a more appropriate company name. Seems the company's business model to sell the $200 protection plan and don't worry about the fall out if your skill set is subpar for making in house repairs. A simple task of installing a new hard drive on the HP laptop left for repair resulted in four missing screws on the underside. Plus the keyboard was not intact (hard to guess what spare parts may have ended up on the work table) and eight keys on the keyboard would not function. Upon return to the store to report the condition I was told we are not authorized to open the case The case had to be opened to install the hard drive.

I took a computer in for GeekSquad to get the data off the hard drive. They said it was $160 but I got a free 500 Gb hard drive they would put the data on. They had my computer for a week and could not do the work. I had to pay in advance, so when I picked it up I wanted a refund. They refunded $99, not $160. They told me the hard drive was mine to keep. I asked if I could have brought in my own hard drive and paid less than $160 (if they had been able to do the work). They said YES. I was PISSED. I told them I didn't need the hard drive and would have brought my own, except that they told me it was free anyway.

Called for service for my IPod classic for spill damage. They sent me a replacement within the promised time frame and told me that I have to return the defective unit within 30 days or there will be a charge of $50. The replacement came within the time frame they promised with the return labels but the replacement they sent was not on its original box. I'm not sure if it's refurbished or the same model as I have. Now since I can not backup my IPod and I am not confident to send it back to them without deleting everything in it, I have to absorb the $50. Protection plan is completely not worth it if add up the cost of the plan and not returning the broken unit.

My kids purchased a Gopro with a total replacement warranty for me for Christmas. I subsequently lost it on a motorcycle trip when the Gopro mount broke. Geeks would not replace it because I did not have the old camera. They suggested I contact Gopro directly. I asked if they would transfer the warranty to a new camera if I replaced it. They said yes if Gopro would warrant it in some way. Gopro were very good to deal with and ultimately offered me a 40% discount on a replacement camera.

I have a GSP for my Samsung Galaxy S5 ($11 a month) as a result of the urging of the sales person telling me about the fast, no hassle service that I should expected as opposed to the protection plan I would get from Sprint's Protection Insurance plan ($7 a month). On 2/19/2015, I went to the Geek Squad desk at Best Buy because I need a replacement battery as my original battery is swollen and the phone is not functional even when plugged to a charger. I was told that a battery would have to be ordered and that the shipment would be expected to arrive by 2/24/2015. I explained that my phone is not functional without a replacement battery, but the representative indicated that there was no more expedient way to get the replacement part.

When I purchased my cell phone in February last year, I was offered the Geek Squad cell phone coverage, "it's the best, covers everything, blah, blah, blah" so I got it. Now after paying them over $100 in warranty coverage, they want to charge me another $149 service fee to cover my phone. Never will I buy a cell phone from Best Buy again, and they can shove their Geek Squad protection!

The Geek Squad was supposed to remove malware running on our PC - the PC came back with even more malware running on it, 2 programs had to be re-installed and they changed some internet settings so files would not download. The tech my husband spoke had minimal customer service skills and told us to bring the PC back and they would "return it to factory settings". I removed and blocked the malware myself, re-installed the 2 programs and restored the internet settings. We have no intention of making further purchases through Best Buy or using the Geek Squad.

No recommend, service is terrible. Too long time and no effect. Without responsibility as something breaks down during service.

I bought my iPhone at Best Buy so they I could sign up for the insurance 16 dollars a month in case anything should happen to my AT&T iPhone aka drop it on concrete or in the pool they'd replace it, and as the salesman said to me no questions asked! So this past Oct I dropped my phone and the screen cracked! So I took it to Best Buy but was told I need to call Geek Squad and they'd send me a new phone. I did what they asked then send old one back and just saw they charged me 250! No reason why was sent to me! Shame on them! They promised me no matter what happened to my phone they'd replace it! Not so much? Don't go with Best Buy?

Brought computer in to extract data onto external hard drive. They erased deleted all data, then gave computer back and said they couldn't help me... that was a few years ago.. I brought in another computer a week ago to Cary NC.. I needed to get advice on getting adm code. I told them not to attempt. The guy said he would take computer back and ask, after 10 min I decided it was taking got long just to ask if he could extract onto external hard drive data before trying to extract password. When I went into the back I found the tech attempting to extract, I had told them not to. They told me I couldn't be in the back and physically forced me to leave and continued to attempt. All data was erased.

I have a 2 year contract with Geek Squad, at that time of purchase, I was given two options of payment, either pay in full or monthly payments, I chose monthly payment option. After a couple of months had passed, I found myself financially able to pay, off the full cost of said contract. Upon contacting said Geek Squad, requesting if I could pay full cost of remaining said contract, I was told in rude and unprofessional way, by laughing at my request, and telling me no way. In this economic time of job losses, why wouldn't they accept the remaining balance in full upfront? Any suggestions? Help please.

I paid 300$ for the 1000$ TV insurance. When I called when I needed the service, they transferred the service request to some outside local agent in the city and they have been very bad at it. They never keep their words. Now, I have been without TV for a month now.

I have had a protection plan through Geek Squad for 3 years and have made 2 claims with no problems. A few weeks ago, however, I dropped my phone and it shattered so I took it in to make a claim. I was sent a new phone a few days later. Then I was sent an email saying they are charging me $250, I looked into it and they had my information mixed up with another customer. When I called to resolve the issue I was rational and calm throughout, I just wanted to resolve the issue... The SEVEN reps I was transferred around to were not helpful at all, one even accused me of taking advantage of them and then hung up me! Their final answer? For me to send the new phone back and then they would "make a judgement" if they would still charge me $250, so I would be out a phone AND the $250. DO NOT BUY their protection plan! I won't be giving them or Best Buy my business ever again.

I bought 3 insurances for my 3 iPhones from Futureshop. The sales rep told me that the insurance was awesome and covered everything on the phone including one battery replacement during the term. That meant that we could exchange the iPhone for a new one according the sales rep. This was not the case when a year and a half later we tried to make the exchange but were denied because it did not meet their tests. Then one of the phones had a problem with the speaker and when we tried to use the insurance and were told it wasn't covered.

My LG washer starting making loud noises after 3 years. I had purchased the extended warranty so I called Geek Squad. Well I made the initial call Jan 6 and I have had 4 no call no shows and then I finally get appliance place out and they never sent the report to Geek Squad! It's been 3 weeks since appliance place was out here, won't return my calls or geek squads. I have called 2 times a day for weeks trying to get my washer fixed. They tell me I have to wait for the report to be sent! I finally demand someone else come out. They tell me my only other option would be to have the appliance company that no call no showed on me to begin with, that they have no other factory reps on my area!

I had trouble with a home office computer printing to the network printer. GeekSquad "repaired" it except the next week it still did not print and then the second computer would no longer scan to the printer so the problem was made worse. I tried to schedule another home office visit to repair today and the whole system was down for scheduling purposes in the middle of the day. Then I have been on the phone for 3 hours this evening explaining that I needed the tech to fix all the problems he now caused.

The service is so bad. I bought Iphone from Best buy use Geek squad plan. They both are so bad. The phone has problem within couple hours I took home. I brought back to Best buy. They can't even help and figure it out what went wrong, let us wait and wait and wait forever. Best Buy is not willing to exchange and replace the phone which the policy said we can return within 14 days and they didn't do anything to help. Geek squad is useless. We called APPLE, they replace the phone for us no question ask and super super nice customer service. The phone has Hardware issues and in the reality BEST BUY need to replace it but they said no.

Can you rate Geeksquad with a star lower than 1? It should be at a 0. After wasting my money for "geek squad protection" every month for over a year, I have tried to get help TWICE for different reasons and each time it was going to be $150!!! On top of paying every month?!! That is total **. They act like they are going to help you and then they quietly add, "The fee will be $150." Um, screw you, Best Buy. Plenty of other places to give my business to.

On 2/2/15, very early in the a.m., I received a distressed call from a friend. She was extremely upset because her computer and cell phone had both been hacked. She came over and immediately called Geek Squad. After speaking with her, they thought they had put her on hold and they could CLEARLY be heard laughing at her expense about her virus problems. We could not believe our ears, since rarely does any customer service worker break the cardinal rule about "never offending the customer." She hung up her phone in despair and we ended up contacting Microsoft and got just the polite help we needed.

Last month, I cancelled my protection plan online for my phone. I left the charge in the account for the month of December, with the thought that at least it will be cancelled now, and next month I won't have a charge. However, I looked today and there is a charge for January 31st. After looking at my account, I saw the regular amount in December, the regular amount on January 16, and another charge for January 31st. When I called, I was redirected out of the United States, and spoke with people that tried to be helpful, but that I could not understand. Also, the connection was terrible. From them, I was told that I had two protection plans, not correct, and that I could now cancel my other protection plan. I only ever had one protection plan.

This is the second horrendous encounter I've had with Geek Squad. In November of 2014 I needed to replace my phone. I placed the order and received the replacement box within 2 days. (All is well so far) I was told to place my phone in the box with the battery and mail it in, which I did. I did not receive my new phone for a month and when I did, it had no battery. I went ahead and ordered a new battery from Amazon, which arrived within 5 days and tried to reactivate my phone only to be told that my number no longer existed. After dealing with Sprint I resolved the first issue.

My cat Morris has long since loved to lay on top of my computer tower while I am online. It's warm and cozy and probably has a great view of the room as far as a cats point of view goes. So it was no surprise when I started noticing a funny noise coming from the inside of my computer when I started it up. The noise finally got so bad that Morris refused to venture on top any longer. It was quite a frightening sound. And then out of the blue the computer would no longer load Windows. Sadly I took my injured lil' computer into the Geek Squad ER and prayed that they could perform some life saving procedure that miraculously reunites us like in Soap Operas. They took the computer and within a few days my diagnosis was complete.. Death by Hard Drive Failure. "O say it ain't so! It was so young," etc.

I purchased the Geek Squad warranty for 165.00 dollars for a Samsung HD TV. The HD TV started with some issues. I called the geek squad and was told the TV was still under the Samsung warranty and that I should call Samsung about the problem. I thought that I paid them to do all the leg work. Stay away from their plan - it’s a big rip off. I'm very unhappy with their service. I contacted Samsung which what the Geek Squad should of done and talked to Samsung a few times and they said they would replace my TV which they did. I contacted the geek squad and told them they replaced my TV with a newer model and asked them what happens to my geek squad warranty. They said they could no longer keep my warranty on. And they are only giving me half my money back for doing NOTHING. Please save yourself a big disappointment - Do Not Get Geek Squad Protection. It’s like buying an empty bottle of milk with a sour smell.

This place is a total rip off. The techs they have don't know anything about your computers. I took mine in to see why it was running slow. They gave me a false reason saying the hard drive is getting old and I need to buy a new hard drive for $400. I knew this wasn't the case because the computer is pretty new. They also tried to sell me on some virus protection program that was way overpriced. A friend told me about Malware Bytes, so I downloaded that for free. I got rid of the virus and my PC runs brand new.

It was time for a warranty to expire on a receiver that I had purchased in 2012. I had numerous things going on in my life and I kept trying to renew the policy thru the site they had sent to me in the reminder email when I had a free moment. The link never worked. There was a phone number to call but I never did call because I didn't have the time to wait. I missed the deadline, my bad. When I realized that I was going to miss the date, I should have called but still didn't have the time. Here's the problem: the website doesn't work that they tell you to click on to renew your warranty. In the end, it never worked. They should just say, "Call us to renew." If I had known that, I wouldn't have spent all the time I did clicking on the "Renew Now" button. Forget talking to anybody about this issue, which I believe is deceitful. Somehow, a manager was never available and they are unable to call you back.

I paid $10 a month for a year and 6 months on my LG G2 smartphone for insurance to be told when my phone started giving problems that the service charge to replace it would be $150. $150. After paying over $180 towards the insurance. Pure extortion, never dealing with their awful insurance. Beware! You're better off buying yourself a used phone to replace it than going through these clowns.

Our call for warranted service was ignored. After follow up, Geek Squad finally got random subcontractor out. He said it was unrepairable. Not hearing anything for a week, I called Geek Squad. No information. Subcontractor said he couldn't get a hold of a real person to submit his report so he sat on it. 20 calls and 10 hours on the phone trying to get help, still no help. In the end, we finally learned no report was submitted, so no fix or replacement. Still waiting. I would rather pay for a new washer than deal with these people ever again. Awful support.

I called on 1/14/14 and set an appointment for the following day @ 11 AM. I arrived early and waited for an opening. The customer service person was very helpful & it didn't cost me a dime. The rep gave me some very helpful advice. I am a senior citizen & struggle with not remembering my password. The rep was very patient and helpful. I don't have any complaints. I am very thankful for the service that was provided, even though my service contract had expired. I will always mention my positive experience when someone ever ask my opinion and I can recommend the Geek Squad. I promise when I decide to upgrade my computer or need to new tech equipment, I will choose to purchase from Best Buy! God Bless you. PS - I took the MTC from North Minneapolis.

I had the same experience with my protection plan. Paid in full for 2 years $170. 3 weeks later cracked my screen. Made a claim $213. They sent me a gift card for a new phone $799. I paid the taxes on it $60. They cancelled my plan. Don't waste your money at best buy/geek squad. Cell phone hospital down the street in Sarasota, FL said they fix screens for $170 right now and price will go down over time.

I have had a Geek Squad account that came with my Clear (tm) mini hotspot "flash drive" which I purchased 4 years ago. I have had occasion to use Geek Squad's repair subscription 5 times in the past 4 years. I am a "citizen journalist", so my computer is filled with what could be termed "sensitive information". Though it is gleaned from the public domain, it exposes me to attacks not normally seen on computers owned by regular consumers. *Each time, the Geek Squad rep was polite & friendly. Though I had to wait for (maybe) 15 minutes, the tech was helpful, explaining to me in the repair notes the root of the problem. The 5th time, however, required a visit to their facility, so I looked online for a solution.

Bought Microsoft Surface Pro 3 i3 64 Gb for 799 at Best Buy late summer 2014. Also paid 240 for Repair/Replacement incl water/drop... for additional 2 yrs. Computer then dropped and broke glass and frame in Oct 2014. Unrepairable in layman's eye. Brought it in. Got sent out through Geek Squad 3(!) times only to return today finally 1/9/2015 10 weeks later and 4 visits to the store later unrepaired (there is no place that repairs Surface Pro tablets, per Geek Squad manager!!!) even though Email update informed me all repairs completed. So now after getting store manager involved computer finally got "junked out".

They talk a good game, but they don't have the experience or quality of service to back it up. Dec 26, 2014 I've had a few bad experiences, but I'll write about my most recent one today. I was trying to get a replacement phone for a cracked screen. I paid for "express" service. I brought the phone into the store on Friday, and it arrived on Tuesday. That's not horrible, but carrier insurance, in my case with Sprint, the phone would have arrived on Saturday, Monday at the latest if I would have placed the order late in the afternoon on Friday.

My Mom recently had water damage to her cell phone and we called Geek Squad to go through the protection plan to get a replacement. Our first surprise was that it would cost $150.00 to get the phone replaced. After talking about it we decided to replace even though the amount seemed really high. This was New Year’s Eve that we called, after a little time we thought about it and she felt she would rather just stick with the phone she had since the price was so high. What we did not know and no one at Geek Squad had warned us is that you only have an hour to cancel and even if you return the phone provided to you they will still charge the $150.00 fee. A fee that still is way too high on top of the initial cost of the protection plan in the first place.

I have had the Geek Squad protection plan for my cell phones for the past 4 years or so. In the beginning it was great. I pay about $10/month and if anything happens to my phone, I file for a replacement and they would send me a NEW one. Well that was a lie from the beginning. I was told I would get a new phone, but actually you only get a refurbished phone. The first couple of replacements I received over the years worked like new. I was completely satisfied, until these last few episodes.

After using Geek Squad protection for several years on my phone and my husband's phone I had the worst customer service yet. My credit card had expired so I had to update my plan which I did 2 times since the first time it didn't work (The customer service representative tells me WE HAVE HAD SEVERAL PROBLEMS WITH OUR SYSTEM UPDATING THE CARDS). So I go to upgrade my phone and the store associate at Best Buy tells me to call and cancel my protection plan for my old phone as she was unable to do this. I called and this is when I'm told "you have not had protection since September 2014" (It's jan 2015). I then said "Interesting. Why is that?" "Well you have not paid since August so it was cancelled."

Paid for Geek squad, paid for Samsung Galaxy tablet, attempted to get assistance from Geek squad. I needed help with Clipboard, basic stuff. I was on hold for twenty minutes after being transferred to a specialist. She could not tell me how clipboard works. When I asked to speak to someone with experience with tablets she told me I would need to bring tablet to the store. Tablet is not broken. I explained that I am not able to drive due to foot injury. Her response was basically "Oh well.” Thanks for nothing Geek Squad.

After having this plan for two years, I sent for a replacement phone as mine was broken (cracked screen). After getting the new phone it won't activate. I called Geek Squad and they told me I have to have Sprint activate it. Sprint tried but informed me that the phone was listed as stolen. I have now had to have several hours of conversation with the Geek Squad just to see about getting a new replacement, and I am not so sure I like that they are shipping out stone phones. Someone somewhere is looking for this phone!

I recently purchased the iPhone 6 along with Geek Squad protection. I cracked the screen after a week of owning it and sent it in to get replaced. They could not fulfill my claim for a refurbished iPhone (for some reason) so I was given a gift card for 799.99 to purchase a new phone and I had to pay tax on that phone which came out to around 72 dollars. What I come to find out is that I was charged 217.99 for sending in my phone to get replaced and on top of that, my insurance was cancelled and couldn't be moved over to my new iPhone. I paid my insurance in full (249.99 for 2 years) and called to get a refund on the months I didn't use and they would not give me one cent. I have been screwed over by Geek Squad.

Geek Squad is by far the most incompetent group of people I have ever worked with in my entire life. I've never done a review on anyone before but I had to draw the line and do it for Geek Squad. They have no idea what they are doing and for the past month and a half have been holding about 300 dollars from my account to send me a new phone WHEN IN REALITY they ran out of the phone I had and didn't bother to say a word to me about it. NOW I have to send my phone in with NO OTHER BACK UP PHONE and wait for them to give me a gift card online for a new phone WHILE STILL HOLDING 300 DOLLARS FROM ME. Thanks Geek Squad for being the most ** company I have ever had to deal with. All of the reps must be 16 years old. Never use Geek Squad for ANYTHING. I've also left out that I talked to about 6 different representatives all telling me something different to help me when they actually have no idea what they are doing and just hoping to get a good review out of me. I still have 300 dollars missing from my account.

I purchased a car audio interface kit as a Christmas present for my 16 yr old sister a couple weeks before the holiday but was told the earliest available appt for install by the geek squad would be the 29th. I was a little unhappy that she would not receive her gift until after the holiday, but still excited to get her what she wanted so I scheduled the appt and commenced to waiting. On the 29th I drove over an hour to get her car, and then dropped it off for the hour and a half installation. Shortly after dropping the car off I receive a telephone call from the technician stating that the installation was going to ruin her factory radio signal because he had to disconnect the factory antennae. None of that was ever discussed before my money was taken weeks prior and I was, needless to say, disappointed!!!! I wanted to upgrade her radio capabilities with new technology, but not destroy the factory radio while doing so.

I'll start by saying that my girlfriend and I have been loyal customers for 3 years never having filed a claim. Recently my girlfriend dropped her phone in the sink. Within literally five seconds of inquiring we were told we were "out of luck." In the fine print they specify that any submerging into water does not cover you. We have paid hundreds upon hundreds covering our phones. Even if you find this acceptable, hear this. In this Eau Claire WI Best Buy location, the person "helping us" (I use this quote loosely) was the nastiest witch I have ever met (I've been to Iraq people). Single word sentences loosely explaining that we are screwed. Her name is Meg and she isn't worth the salt off her sweat. I hope she gets eaten by a pack of wolves.

We were sold the "protection" 1 year ago as being better than the carrier plan, etc. Bring your device in any store they will help, etc. I took my phone in as the screen had cracked and was SHOCKED to find that it would be $149 WITH my "great" plan and it would take 2 days to get me a refurbished phone and I would never see mine again!

I just recieved my credit card statement and noticed a charge from Geek Squad for Best Buy. I never allowed Best Buy to charge on my card. Apparently, I had problems with my computer a few years ago and because I paid for it with my credit card Best Buy thinks that they can charge me every year. I called to cancel and get a refund and was told that it was beyond 30 days and it was too late. Because of the Christmas mail, I just received my bill. I now have computer protection on a computer I no longer have. I am furious and feel completely ripped off! This is fraud! I can not believe that such a large company like Best Buy has to resort to stealing money from people like this. How many other people do they do this to?? FRAUD.

I canceled my insurance with geek squad/BEST BUY in June 2014 because I no longer had the phone. The phone had been reported stolen. Geek squad continued to make ATM deductions from my bank account until November 2014. When brought to their attention, I was advised they would only refund one month payment. Until now, I have not received any refunded payments. They took a total on $60.00 from my account until I brought this to their attention. I complained to the district office too. However, unsuccessful. DO NOT GIVE YOUR ATM ACCT TO BEST BUY GEEK SQUAD!

As gripes go, this one is not major. It involves hundreds, but not thousands of dollars. However, my guess is that there are many others who are impacted by this as much as we have been. In February, 2014, I purchased a Microsoft Surface tablet at Best Buy in Coquitlam, BC. It has worked out very well, and I have no complaints with the tablet. At the time, I was offered the Best Buy protection plan. I generally avoid protection plans. I think this was free for 30 days, and so we accepted it.

Bought iPhone 6 that had a defect, which is fine, happens, nobody's perfect. Call in to put in a claim they rejected the claim. Called again put in second claim. They took $113.00 for collateral in case there was damage (what they said screen damage or water damage). Took them 1 month to send not a phone but gift card. Called in about the collateral money and they said because there was little small scratch on the corner they have the right to keep my money. I have pictures and videos of the phone. They said sorry, too bad. Tried to cancel my protection plan - they said sorry too. And also be careful when buying something and having them convince you about their protection plan. Before I bought this plan one employee told me that if I bought this plan right now and then even if I wanted to he said, “You can break this phone right now on the corner of this table and get a brand phone.” I will never buy any protection plan from them again.

I purchased an antivirus software through Geek Squad in 2012. I no longer have the antivirus software, but Geek Squad still charged me $41.87 on my September 2014 credit card statement. The charge showed up on my credit card as "Best Buy MHT". I contacted Best Buy and they said I would need to contact Geek Squad. I've emailed Geek Squad beginning in September 2014 to request a refund. I've also contacted their account services department several times. The first few times I was hung up on after describing the situation. On December 4, 2014, I spoke to account services again and was informed I would be notified in 5 to 7 business days. I did not hear back from them in this time frame. I followed-up again and was told I would receive a refund in 5 to 7 business days. The time it has taken me to try to resolve the issue is noteworthy and I hope that other consumers know about my experience prior to purchasing antivirus software through Geek Squad.

I am a very dissatisfied customer. I have been a loyal Best Buy customer that has purchased all of my electronics from Best Buy and have always purchased the additional protection plan. Well I know have a broken iPad with a protection plan that is not what I originally purchased. The protection plan I purchased almost two years ago was honored in the Best Buy store(s) by fixing or replacing the product with a new version. I am now told that I have only one option, which is to send my iPad in to be traded for a refurbished iPad. I did not purchase the protection plan with the knowledge that I could potentially be receiving a product that was someone else's problem and there is no protection for me if this refurbished product has a defect after I receive it. This issue along with the options to return and receive this refurbished product. I am now told that I have to blindly send my iPad off and wait 7 plus weeks to receive a refurbished iPad or a gift card reimbursement. I am not comfortable with the uncertainty and the long turnaround time. This is not a customer friendly approach; this is benefiting only Best Buy and Geek Squad. The loyal customer takes all risk and responsibility after already having paid the $200 cost of the protection plan.

We need to start a class action case against them! Scamming to many hard working people. My son and I have a protection plan for our phones after we were told if the phone gets damaged it would be replaced for FREE. His fell with a protective case and broke. I asked and was to go online and fill out a form since we had the plan then was going to be charged $160. Why have the dam plan? I would have never taken it if I knew the truth. I want all the money I was charge from this plan since they are not replacing his phone and I'm getting charged for 2 phones at $10.69 a month for the plan. Very misleading and not happy.

There are bunch of careless people on the phone that they just want your money and the inexperienced teenager comes and messes up with thousand dollars entertainment system. I had to pay again to a local guy to fix geek squad's work. By being cheap I ended up spending twice as much.

My grandson's Samsung S4 was under Geek Squad Protection Plan. When screen got cracked accidentally I was going to get it fixed for his Christmas present. I had some problems in doing the online service request so got one of their chat technicians online to assist (Michael C4). I understood that there was a $150 deductible that I would have to pay. I asked SPECIFICALLY that if I did the express replacement, was $250 (plus taxes) all that my card would be charged (they call it a hold, but trust me the money is GONE from your account)? The tech told me that the $250 hold was all that would be put on my card and that when the old phone was returned to them they'd basically give me a $100 refund so that all I would pay in the end is the $150 service fee. I then notice that my checking account has been wiped out by TWO Geek Squad charges, one for $158.20 and another for $263.69. WHAT!?!?!?

While buying iPhone 6 from BestBuy, they recommended Geeksquad plan with lot of promises. I took the plan and lost my phone after 2 months. When I claimed the lost phone, they charged me $200 immediately, but not sending phone yet after 2 weeks. I had called at least 10 times and every time a different person gives a different answer and says, it’s a mistake from their side, but they can’t do anything about it. One of the agents told their manager would be calling me but it’s been 1 week, even the manager did not call me. I really don’t know what’s going on and how these guys are operating the business.

I think you need an overhaul, on customer service, hold times, transfers, and faulty connections. I am tired of employees that lie, don't check in, can’t look up an order. This is even with receipt info, date of purchase, and rewards numbers. I think you’re falling short, hiring labor overseas, and lacking proper training. I am annoyed that you hire techs that damage my home, that can't reconnect water lines after being told they would. I again have recorded calls. You’re in the WRONG.

I bought an iPhone 6 in September and got the Geek Squad insurance. This was the second time getting the insurance. I had it for my last iPhone. I had a water accident with my iPhone 6 a little after two months of getting it. I took it to Best Buy, which I love by the way. Just not the insurance. They told me they couldn't help me and gave me info to call Geek Squad. So I did.

Good luck getting service after paying for the Geek Squad service plan. They used to be good but not anymore. A tech came out to my home a week after I called to fix a kitchen range. Said he had to order parts and would be back to repair the day after Thanksgiving. An hour before he was due to show up, he called to say he had a family emergency and would be gone for two weeks and someone else would come out. It's been 12 days. Nothing. Now I've been on the phone with Geek Squad for half an hour and not making any progress.

Best Buy's Geek squad Warranty division is about to bank in some money $$$ with their new $250 deposit for a replacement phone. A very sneaky move on their end to profit. I was furious when my bank account was $270 less than what I thought due to the hold from Best Buy. They put a hold on me until I sent in my broken phone. I have 30 days. Sent in the phone and it was taken OFF. 2 days later I see the charge again on my phone and my wife calls them and was told they didn't receive the phone. So our questions is, why did you take OFF the hold if you didn't receive the phone? They replied it was a mistake on their end. So my wife eats it and I call back 2 hours later because that just wasn't going to fly with me. You can't do that to your customers.

This Geek Squad has cost me over $400 in unnecessary repairs to my computer, and an additional $300 to have the problems repaired correctly by someone with proper knowledge of computers. I ended up hiring a company called Geekatoo to repair this remotely for me as I didn't have the time (or patience) to drop it off at Geek Squad again for another week.

Bought Geek Plan insurance for cell phone. Was told phone would be replaced no matter what. Paid $10.99 for 14 months. Cracked phone screen. Took it to Best Buy. Was told terms had changed and there was now a $156 "service fee". Paid it reluctantly. Received a REFURBISHED phone. Have spent $315 for a REFURBISHED phone. Complete fraud.

Paid for two years of Geek Squad phone protection with agent telling me he was on fourth phone that they replace for any reason about four years ago. I tried to submit a warranty for a cracked screen after being a customer for nearly 4 years, and told that there was a $149 service fee to process claim. It seems they changed their policy in 2013 and never sent out written notification. I renewed contract and got a new phone less than 6 months ago and was still not told of policy change. They refunded my warranty money but would not repair phone. As a consumer and business owner, I have spent thousands of dollars with them in the last 12 years, but they have lost me and everyone I can tell if this is not resolved. This is very poor business practice.

I pay insurance for geek squad for my iPhone 5s. I called in on November the 2nd and made a claim of damage. I was charged the deductible of 158.99 and was sent an empty box. I placed my phone in the box as directions instructed and shipped the phone off through UPS with a generated shipping label sent by geek squad. I called to see if they received the shipment when a week went by and no phone. Geek squad informed me that they received the shipment and would be sending my phone out. I unfortunately have misplaced the receipt from ups and have been sent empty boxes over and over for the past weeks. It is now December 4th and still no replacement iPhone 5s, refund or solution has been offered. I am still paying for the phone through a contract with AT&T. I have been given the run around over the past month and geek squad has been unable to assist me so what am I paying for every month? I have requested my old broken phone back however they seem to have no record of it being received and I have also asked for some type of compensation and have been offered nothing but was told unfortunately there is nothing they could do about the situation. I just want my phone, please someone help.

Nov. 20, 2014 charge to my bank acct. for renewal of Kaspersky antivirus. I call and let them know that I had to delete that program from my computer because it was telling me it was out of date and would not let me update it and I still had 4 months left on my subscription and was not going to pay for a new one with 4 mos. left. After my initial call on Nov 21, 2014 being told it would take 24 hrs. to process the refund. Needless to say, I had to contact them two more times, the last was yesterday Dec 2, 2014, and it was blamed on my bank. It took almost two weeks for them to finally process my refund. I will not use this company ever again!!!

Made morning appointments with Geek Squad and they ALWAYS very late way in towards their almost quitting times. The 2nd time they were supposed to recalibrate my television which I had already paid for when I purchased the television. They quickly left without explanation to me and left television wires unhooked and they didn't recalibrate my television. Which by the way I mentioned was included and paid when I purchased my television from Best Buy. I've never used Geek Squad before but when I made this television purchase. Best Buy VERY highly recommended that I use GEEK SQUAD. That's the reason I contracted with Geek Squad via Best Buy.

I recently had a TV & other items purchased installed by Geek Squad. After they left all 4 3D glasses were missing and I could not find the TV remote. I checked through the trash and I did find 2 of the 4 3D glasses and the remote control for the TV. I've called the store 3 times and left messages at the Arrowhead mall and was told the TV manager Rich will call back; however, he still has not called back. I'm at a lost of what to do now. There was also a bonus-for-purchase of a Sony wireless woofer that did not show up during delivery and install. I called Sony to verify the items should have been there and was told yes. Sony ask me to try again with the store and if no help to call them back.

I have purchased 2 iphones and 1 samsung s4 from best buy in the past year to year and one-half. Each time I purchased their 2 year warranty, paid in full at the time of purchase. At the time of purchase, the warranty was "we replace your phone no matter what happens to it except for a lost phone. Just bring it in and pay a $50 deposit for a loaner phone," they send yours out and when it come back you get your deposit back. I have used this warranty two different times in the past with no problems. Today I broke my iPhone so off to best buy I go with my $50. Well now the tell me, "sorry we changed the warranty." Really I said, "how can you change a contract I already paid for??" Their only response was, "hey don't know what to tell you. It was corporate."

They changed the geek squad plans on everyone! I was told 50 dollars for a loaner phone and that I would always have a phone. Now I have to send it in and be without it for god knows how long. Plus they raised the price on the plan. ** them! I’m out!

Took my Iphone to Geek Squad - was not loading apps. They told me to go back home and back up my data phone numbers etc and then tried to restore phone. I tried problem with back up, tried to restore, got error code. Went back next day. Told Geek Squad what happened. He took the phone and did something. Lost 300 +/- phone numbers even though I told him I could not back up on Itunes. I had to load all the stuff I had back on to phone. I asked "why did you not try to back it up first?" He said, "O we don't do that."

I bought a 2 screen portable DVD player and bought 2 years of Geek Squad protection. The first 2 times there was a problem with movies not playing, they "fixed" it and it worked for a while. The third time they tried it at the counter and said it was working, we informed them that it kept shutting off or freezing. They told us if they send it in we will be charged because it worked at the counter. We were still in our protection plan, but they would not fix it. I am sure it was because the third time you have to repair it, they will replace it and they did not want to.

I received a receipt on my computer for an extended warranty. It was in my wife's name--NANCY ** . It was for 1-year. This was never approved and we did not ask for it. I called the geek squads number and they said they were within their rights to do, so they pulled our file and took it from my wife's credit card. This transaction took place at twelve midnight because I called the bank and this is the time they said it was done. We have for the last six months been using a different security company for our internet. Also, we filed a report to the bank in July for fraud against this company. Their number is 1-800-433-5778.

20 months ago we purchased Samsung S3s from Best Buy. We were "sold" the protection plan ($9.99 per month per phone, $200 per phone for the 20 months) having been told that any damage to the phone would be repaired at no cost as long as it wasn't water damaged. Having had bad experiences with the cell phone company's insurance programs (with T-Mobile specifically), this sounded great. They didn't cover theft, but they have what sounds like good system for retrieving stolen phones.