Best Buy Reviews

They have a lot of electronic stuff but I really think than their prices are very expensive compared to other stores. The good thing about it is than they have an extensive variety of products and electronic brands!

We have been buying all our tvs from Best Buy since the early 2000’s. We have bought cellphones, computers, DVD players, Blu-ray, Keurigs... All our large appliances (kitchen & laundry) have all come from Best Buy. Their prices are competitive, extended warranties are great, and, we have been happy with their Geek Squad.

When I actually need help, there's always someone close by that gets right on my needs. Love shopping a store where I can anticipate getting A+ customer service. That's what separates Best Buy from most of its competitors...

Best Buy is my favorite store to shop, they always have what I need. The staff are always extremely helpful to their customers. I always ask, if I’m gonna get a gift card please let it be from Best Buy. I am a extremely electronically inclined person, so my needs are met at Best Buy.

Can't really beat brick and mortar these days. Sure the price may be a little higher than Amazon, but you also get to try the stuff out and if it isn't up to your expectations, you have the ability to bring it back in, and you have actual people who can offer up accessories or advice.

A variety of phones, TV's, computer equipment with helpful salespeople and competitive prices with reward program. Also, helpful in ordering merchandise if not on hand or available. Warranty program available.

Overall Best Buy is a pretty good store. The only real issue I have is that salespeople seem often non-existent. I've visited stores in California, Minnesota, Idaho, Utah, Pennsylvania, and Oregon and the only place where I was approached for assistance was in Southern California. My worst experience was at the Philadelphia store where I had to hunt for the manager to find out he was the first person to blow me off when seeking help to purchase a product. Other than that most of my experiences at Best Buy have been reasonably good.

The Customer Service I received was the best I have had in a very long time and to seal the deal the price was great... The overall experience was great from the minute we walked into the door. We have returned to make purchases.

Best Buy has a variety of brands and prices that fits most budgets. My experience dealing with the brand has been great. The customer service, pricing, and options are fantastic. I would recommend this company to anyone.

We live in a small town and sometimes it's difficult to find quality electronics. At Best Buy they usually carry the latest televisions, computer equipment, appliances and other necessary items a consumer needs. Also video games movies and entertainment. It's also convenient to check online for competitive prices which they will match, no waiting time if the item is in stock. This Christmas they actually has the best deals. The customer service is great. Good luck and happy shopping.

Geek Squad Tech Support represents 95% of the value we get from Best Buy. BB's pricing is borderline deceitful as when you add all the crap you need to make the product work, the "total cost" is always at least 20% higher than the actual product. Their Customer Service by phone or in the store SUCKS!

I like this store because it has an awesome selection of the things I like. From cell phones to laptops and everything else. I can just shop online and go pick it up in the store. I also like to visit their clearance section. My children also like going there. Earning money to redeem is a plus also. The Staff is helpful and polite.

Best Buy with brick and mortar stores almost in every major city is a convenient place to shop when you need it now. Their products' selection is good with competitive pricing. Their return policy is also very fair. Their advantage over ordering online is that you can look and feel at the item before you buy.

Bought 2 Lenovo laptops from Best Buy. Both of them has the same problems: slow, keyboard doesn’t respond, turns off by itself etc. Best Buy refused to help me and sent me to Lenovo, which asked 250 dollars just to check for the problem. I WILL NEVER BUY ANYTHING FROM BEST BUY.

They have great Associates that are prompt to take care of you. Good prices for anyone. They go beyond to help you out and get approved for a credit card or leasing. Fast delivery. Nothing more to say in this review. Had a great experience.

The employees in the store are very friendly, knowledgeable and thorough. The Geek Squad has been fantastic in the willingness to help correct things that are wrong, are very knowledgeable and quick to get things done.

This Best Buy is in Daytona Beach, FL. It's a spacious store, but it is overwhelming, it doesn't feel comfortable to shop in there. Employees are available, and they are somewhat helpful, but somehow the store doesn't have a feel that makes a person walk around and shop. It has a large parking lot, which is usually packed. The store is located in a busy area, so lots of traffic. For some reason Best Buy just doesn't offer good service to their customers. It seems when people recommend a product, it is not based on empirical knowledge but on reading some type description.

Earlier this year I purchased a large screen TV from Best Buy. After paying for delivery and installation I was not satisfied with the picture quality. I went back to Best Buy and told them of the problem. Without hesitation they said they would gladly have me pick out another TV and they would arrange to have it delivered and installed at no extra charge. Needless to say, I was speechless. A great store to deal with.

Best place for electronics, bar none. They have a huge variety of items, helpful staff, and competitive prices. Also a lot of great stuff on display. I got my MacBook Pro from there seven years ago and it’s still running strong.

Worked online for phone charger with Best Buy. The ease of shopping was great. The pick-up process was superb. It was quick and easy. So much better than other vendor experiences. It literally took me less than 5 minutes to park the car, enter the store, go to the "pick-up" line and secure my purchase from on-line.

Although they have a variety of items they do not have enough sales persons available to help the consumer. I also believe that they are a little overpriced. Cut down on some items because they give too many choices.

I'm not a techie person, but Best Buy GEEK SQUAD is very professional, honest, and efficient. Highly recommended. Thanks, Vacaville Best Buy. The prices are great also. Recommend getting the daily special.

It's been a while since I've ordered online. The experience was nice, since you chat. The Chat Tech was simple, professional and offered options, that made my final selections. We even liked the fact that we could go to the Warehouse and pick it up.

I'm not a techie so I really rely on my local Best Buy to help me find what I need to fit my need. While all staff have been helpful I honestly look for Rosie when I go in because she is SOOO helpful finding the particular model that will work for me. I might go in thinking I need such and such but after talking with staff them can suggest what will really fit what I want. I have never felt rushed in or talked down to by them. Staff is wonderful.

Anytime I go to Best Buy someone welcome me, is been 8 years I’m shopping over there and I think is better than other places. I have a good credit line with them and they have good offers for me. I’m happy with going there and shopping anytime I need. ♥️

Best Buy online has always been great. Purchases arrive quickly and are as described. When I purchase online and pick up in the store, that is usually a good experience, as well. Sometimes there is a wait, usually no more than 5 or so minutes, while you wait to pick up the item(s) you purchased online. When I shop in store, I am always asked if I need help finding what I’m looking for. I am always greeted when I walk in and thanked when I walk out, by the employees who monitor the door. I am happy to shop at Best Buy and am satisfied the vast majority of the time.

Best Buy lives up to their name. I see them as the best, the only retailer I use for electronics. I highly recommend Best buy to all my friends and family members for all occasions.

I love Best Buy, the quality of product and service is bar-none. When I go to a store or shop I typically look at Best Buy first. They always have correct price and SKUs if it’s in store. The number of items in store are typically correct. The price is high but for quality and a knowledgeable staff, it makes it all worth it.

I am very impressed with the level of service I receive when I shop at this store. I am always made to feel like I am part of the family. I am treated as more than just a customer. If I have a problem with my purchase it is replaced or refunded.

Best Buy, for the last several years, has been the only true electronics and appliance store that still has a brick and mortar retail presence. It used to be that there were quite a few choices in this area, with Good Guys, Circuit City, etc. Now, there really is only Best Buy if you want to get in the car and walk into a store to shop for your items in person, which I happen to love. If I'm buying a 750 Camera, I want to see it in person, hold it, ask about it. Same with a computer, or dishwasher. The prices at Best Buy are fair and competitive and the sales staff is VERY knowledgeable. And, of course, there is the Geek Squad. They installed my last home theatre system and did a FANTASTIC job. Top level service and support all the way around. So, if you want to deal with an actual person and you want to see and hear the electronics you are buying BEFORE you buy them, then you really do want to give Best Buy a look. I've never been disappointed.

The worst for delivery and installation, they have postponed my appointment 4 times, over time they come up with an excuse not to deliver and install. PATHETIC SERVICE. WILL NEVER USE BEST BUY AGAIN, THEY DON'T KNOW WHAT'S GOING ON.

I’ve been a loyal Best Buy customer for years but that has absolutely come to an end. I’ve never been so frustrated in my life with absolutely horrendous customer service, being hung up on and literally being transferred to the wrong department 8.... literally 8 times. I ordered an iPad with guaranteed 3 day delivery and after that date, I got an email saying it’s not in stock. If they get one I might get it in a month... if not, I just won’t get it and my order will be automatically cancelled. I’ve gotten so spoiled with amazing customer service at Amazon and won’t make the mistake of shopping with Best Buy again. I wish zero stars was an option.

I am so disappointed in the Best Buy Geek Squad. Heard so many good things about it. Took my computer in to see why it wasn’t charging. They charged me $85 to send it out for three weeks and came back with they couldn’t repair it because it was an older model. Took it to a local computer shop WOW!! all it needed is a new AC adapter charging cord. Geek squad couldn’t have figured that out when they looked at the end of my AC adapter and saw that it was cracked when I was at the store? And it was pointed out to them. They had to send it out with the charging cord to Kentucky for 3 weeks and they couldn’t figure that out. So they took my $85 & were no help whatsoever! I take it to another Computer repair store. Five minutes later they said, " Oh it’s just your AC charging cable." I purchased one for $45 and we’re done. My computer now works again imagine that. I WILL NEVER TRUST OR GO BACK TO GEEK SQUAD AGAIN!!!

I have a personal and a business account with Best Buy, both of which I plan to close due to the gross incompetence of Best Buy and its staff. I have witnessed Best Buy going downhill over the last few years and will never work with Best Buy again. In recent corporate purchases Best Buy repeatedly shipped to the wrong location, then when we gave up on shipping and scheduled a in store pick up, Best Buy totally screwed that up as well

Olivia was the representative I dealt with. She was friendly and sympathetic when solving my problem. She was very knowledgeable and was able to resolve my problem in about 20 minutes. This saved me time and money. She was a great representative for your company.

I purchased an over the range microwave online over a month ago. I have yet to receive it. I have scheduled 4 delivery and installation appointments and they were all cancelled by the geek squad due to numerous incompetent screw ups. I have contacted their phone site on numerous occasions to resolve my many issues and their responses were very ignorant and unresponsive. If I got angry with the phone rep, they would just hang up and not take ownership for my complaint. Both their online service and their phone service is very disjointed, sloppy and impersonal. I urge anyone to stay away from Best Buy!

Waited on a scheduled fridge delivery (29 days). On the day before delivery received email stating tomorrow was delivery day and estimated time. In the wee hours received two emails stating to call a number regarding URGENT delivery. After those emails - at 7AM on the delivery day - another email received reminding me of the delivery later that day. Confused? Me too. So called them. Here they did not have a fridge to deliver and pushed my date out to March - which would have put it at a 90 day wait from original purchase. Do not deal with this company for appliances. Let them stick with TVs. I cancelled my 2K order.

This would be ZERO stars if possible! I have a Best Buy credit card. I had a smartphone that broke, still under Geek Squad warranty. Geek Squad charged me $39 to return broken phone! SURPRISE! Was told a replacement would take 2 weeks or more! It was suggested I could always buy a new phone, then return it if didn't like. Bought new phone. During transaction for new phone, was then told the broken phone was worth exactly 96 cents credit towards a replacement! WOW! Old phone not worth replacing! Salesperson and I went right back to Geek Squad and officially canceled the replacement of broken phone. Was told credit would be 3-7 business days. BIG hassle!

I ordered a Haier washer/dryer combo from Best Buy because their price was the best and they seemed to provide the best service options. I bought installation service and 5-year Geek Squad warranty. The product was delivered by a third party installation service (they were great), but seemed not to know anything about the product they were supposedly going to install. I had tried to get information before installation on what I needed to do on Best Buy website, when I saw that the install service had me buy a ventilation kit for the unit that has a ventless dryer system. The third party deliverers said they would take the vent kit back for a refund (never happened). Also, they said I needed a 220 outlet, when the online manual clearly stated that it must be connected to a 120 volt grounded outlet. So, they would not install it. I had to call an electrician who came out and saw the connections for a 220 install that Best Buy also required me to buy for installation.

Just want someone to know..Citi (the Best Buy credit card company) just cancelled my card for lack of activity (no charges in 12-24 months). They never informed me they were going to do this; caught me by surprise. I have contacted them on this matter and have got nothing back but corporate template/boiler plate answers. This account was over 10 years old and had lots of activity on it over the years. I maintain a credit score over 800. This action has a negative effect on that credit score. I have been in the process of installing a recording studio in my home. Needed a new and powerful computer plus speakers. Now I must inform Best Buy and any other concerned parties that as long as CITI is the Best Buy preferred financing option, I will never do any further business with either company ever again!! Thank You.

Bought an Onkyo TX-NR686 from Best Buy. Receiver broke after 6 weeks. Called Best Buy and they said they only have a 14 day return period. Are you kidding me. Now I have to ship off a 6 week old receiver to an authorized Onkyo service center. Obviously Best Buy has no intention of providing customer Service. I will no longer purchase any product from them.

Did not reimburse me for products return. I ordered two products and December 24 after check out I discovered that there was two promotional items. Once I found that out I canceled the order and that same week and three days later I received one item which I return unopened to Best Buy at Southridge. Later they told me I had the second product at the Best Buy store in Southridge which I went There to cancel the item which I never picked up. This happened on December 30. I talked to two different people at Best Buy and then also I called Best Buy on two different locations and still haven’t received credit To my credit account. I may have to ask for help in setting this dispute.

This holiday I placed an online order with Best Buy for my son's Christmas present that I was told it would be delivered 12/21/19. I checked the email status on 12/21 stating item was delayed till 1/21/2020. So on 12/23/19 I went to the mall to cancel order and purchase the item in store. The store clerk couldn’t cancel the order stating it was coming from a different warehouse. So they advised me to just make a second purchase in store and return the online order at a later date.

I will never buy from Best Buy again because of their association with the NAL GROUP as their delivery company. They are a total scam. F rated with the BBB. They ask you to sign a form acknowledging the receipt of your item but it is actually a waiver releasing them from any and all damages. In my case they damaged my yard with a large truck.

Best Buy return gone wrong. I was awarded a one shot deal in 2013. I kept my light bill at a zero balance. 3 years later I close out that account and moved in with my girlfriend in 2016. We broke up in 2019. I then moved to Staten Island NY and was told I owe for the one shot deal with was issue for me in 2013. They claimed that they sent this grant money to HRA for what I don't know three years later. So that means that HRA got 500 dollars and con Edison made interest plus they what me to pay for the grants. I'll fight them to the end.

My Samsung refrigerator was bought 12/4/18. It stopped working 8/7/19. After 12 days it was fixed due to compressor problem. On 1/2/20 refrigerator stops working again, Geek Squad and AIG sent out 4 different service techs with different parts over 18 days. At today's appointment tech tells me that they can't figure out what the problem is and will notify his supervisor, after being on hold for 16 minutes with his company he said he has to go to next appointment as he does not know how long they will keep him on hold, and will e-mail them. At this time I am "up in the air" as what is going to happen. I tried calling Best Buy in Costa Mesa, AIG extended warranty division, and Geek Squad and was either transferred, put on hold, "Sorry we can't do anything for you", hung up on. By the way 0 stars.

Same disastrous, dare I say more disastrous, story as other customers of Best Buy. My elderly mother bought two top of the line dishwashers to be delivered on the same day and installed in two locations about a mile apart. They showed up with one dishwasher for one location. Receipt clearly indicated same day delivery for both. Rescheduled two weeks out for the other, then they cancelled and pushed it back another two weeks.

I cannot express how shady I think this is - the Best Buy website advertised a specific price. I added the product to my cart. I went to check out and as I was doing so it added $100 to the total price. I went back to the website page and when it loaded it showed the price I was first told. Then it would auto-reload and show a different price. So I would refresh and it would show the price I added it as, then reload and up the price. I talked to someone and they said that just because it is in your cart, the price is not guaranteed - WHAT?! I was going to pay for something in my cart. If I wanted shady I would stick with sketchy companies. I will continue to use Amazon - this was the first time I tried to use Best Buy as they are usually more expensive. Never again.

Best Buy has the worst customer service I've ever experienced and it's consistent because every time I've had to deal with their customer service Relations Department it has been a nightmare. And this goes back over a of 10 years. I tried to buy my products anywhere except for Best Buy unless I'm up against the wall and I have to go to Best Buy.

The worst customer service in the history of mankind. You can’t call. You can’t talk to anybody. You wait on hold for 20 minutes and then you’re directed to Mexico City to a person that doesn’t belong to the United States. They claims their self as Best Buy Or Geek Squad. It’s horrible. It’s a terrible experience when you can’t talk to anybody. They came in to your home and Installed a product Then you call their supervisor and his a recording says that He doesn’t handle Orlando installs anymore. This is the worst customer service ever. I own my own company. I would fire everybody in this division. This is in going situation for over a month. Too many chiefs not enough Indians. All the phone calls usually go to one store in Altamont Springs Florida and then if no one answers you speak to somebody in Mexico. Good job Best Buy!!!!

Ms. ** Me and my 9yr old daughter came into the BestBuy in Jackson TN on 1/06/20 @ 7:10 PM and was welcomed at the door by a lady with Blonde hair and she placed a orange sticker on my Eco Dot that I was trying to exchange for something else because my 9 year old received it as a gift from a relative, however she already has a Google Home Mini so we were going to just swap it for something else. I was directed to customer service were Naomi was very polite with trying to get my gift exchanged and she advised me that it will be a store credit if I returned it so I told her that was fine so she used her radio to call a Manager for a Override return without a receipt and Josh ** came over and once he saw me he immediately said He was not doing a return for me.

BEWARE. Very nice people in the store but if you have a problem you cannot get anyone on the phone if you place an online order. I ordered an ipad and keyboard case. I received a text that it was delivered, but unfortunately there was nothing delivered to my home. I went outside immediately following the text message. I wasted an entire day attempting to get customer support. Finally I had to put it into dispute with my credit card company. You will never get anyone in the phone if you need to for any reason and if you do they will be in a foreign country and have poor English skills. Impossible! It seems strange that for a delivery over $500 Best Buy does not require a signature - I will never order from Best Buy again.

I purchased an Amana Washing Machine on Monday and it was delivered today Friday morning. When they delivered the machine they took out my old broken washer. They set up the new one and ran water into it. When I went out to check on progress there was water all over the floor. Either from my old machine or the broken hose attachment on the new machine. Either way they had the machine set on a huge puddle of water! I was then told, IT's OK. I could still wash my clothes but only in hot water as the cold water attachment was broken! I had to make them take it back.

I ordered a phone case on Dec the 14 th 2019. Supposed to arrive on Dec the 24th. Arrived on January 2nd 2020. I called customer service twice. I am not willing to waste my time and gas to store for the return neither to wait 3 more weeks for my refund. I asked for refund. This is unacceptable. Of course they did not helped with anything!!! WILL NEVER RETURN TO B.B garbage!! This is my honest opinion!

Even though their website clearly states that they repair/replace iPad batteries, as an Authorized Apple Service Provider, the Best Buy in Tri-County (Springdale/Cincinnati) says they won't service any Apple products! What a complete waste of time. We had to set up an appointment to have them tell us that. We were expecting they would need to send it off somewhere for a few days, and we would probably get back a refurbished iPad. But they aren't even capable of doing that apparently. I checked the website again, thinking I missed something, but it's all still there and the Springdale store is clearly listed as an Authorized Apple Service Provider. False advertising!

What has happened to customer service? When did corporations decide that it’s totally acceptable to be disrespectful to their customers and to not value customer loyalty? I have purchased three TV’s from Best Buy and I buy all of my smaller electronic accessories from Best Buy as they are close to my house. Customer service has always seemed fine, of course I have never asked them to do more than just take my money at the register. After my most recent online experience with Best Buy I will never purchase anything from them again, and I would strongly recommend that you avoid this abomination of a company at all costs. Go to Target, Costco, Amazon, the closed down radio shack, anywhere but Best Buy!

Made a purchase and received a $50.00 complimentary gift card as a purchase incentive. Three days later, the item went down $30.00 and I asked for and was approved the refund. 6 weeks later I went on a chat line and asked when it would arrive. They said it was now denied due to the gift card and 'they' cut off the chat when I tried to protest. I should have been informed about the denial without asking. Best Buy will lose a lot more than $30.00 for this screw job. I'll shop elsewhere in the future. I really have a hard time with big stores taking advantage of the 'little guy'.

Yesterday I was looking for a 128 SD Card Class 10 and very fast. I saw that Best Buy was selling them at $80 off at $24.99. So my local store didn't have anymore for sale online BUT I was allowed to reserve one for myself that they would hold for 24 hours. I was very excited that I'd found one and was going to get it this morning...well I checked my email this morning and read an email from 10:00AM from Best Buy telling me that they were sorry, that the store didn't have any left! What??? Well what good is reserving a product if they are just going to sell it out from under you, I am not very happy! What do they think RESERVE means??? Dianne

On Dec 27th. I took my PC to my local Best Buy in Roseville Michigan to have my power button fixed or a new one put in. Now that is all I wanted the techs to do. Just the button. Did not ask for anything else to be done on my computer. Was running fine until the button issue which had to be pressed anywhere from 3 to 20 times before it would boot. There were no other issues but the power button. So what do they do? They do a diagnostic and remove some corrupt and viruses and supposed fixed the power button. They tell me it's ready for pick up. They plug in and wham. Error pop up and now takes over 15 minutes to boot to desktop screen I brought it with. It starting right up after multiple button pushes but when it did start it was very quick. I told them I would not accept it like that. To take it back and repair THEIR mistake.

Unfortunately Best Buy and Samsung have lost a customer as I have gotten absolutely no service with our 16 month old Samsung 75 inch QLED series 7 tv. Our tv stopped working 3 weeks ago and after spending 150 dollars to have Samsung service come out twice they tell us we need a new panel and it will cost 1800 dollars. I didn’t purchase the service contract as I should have but still don’t expect to be out all my money on a purchase like this and expect either Best Buy or Samsung to want to do something to keep us as customers. But all I get is call Samsung or call Best Buy but at the end of the day all I get is being hung up on and absolutely no service whatsoever. I will only purchase a tv again from BJ’s or Costco as they double the manufacturer warranty and it will for sure not be a Samsung. I have already went back to iPhone and will be replacing all my Samsung appliances soon.

On December 24 2019 I had a technician from Best Buy come look at a tv o bought on July 2019. Apparently there was power going to the tv but there was no picture. The technician said he would order the parts and that I will receive the part on Sunday December 29. Around 5 pm I called Best Buy customer service and made them aware that I still didn’t receive the part. They looked it up and told me that it will be at my residence by the end of the day on Sunday. I got a email confirmation from Best Buy stating that the technician will be at my residence on Monday December 30th to repair the tv.

Sebastian from IHA recommended that instead of placement over the fireplace we instead exchange the TV for a 55" Samsung Frame TV so that it would look like a framed picture and there would be no hinges or wiring that would be visible. He recommended a certain kit as well which we ordered and exchanged for the larger more expensive Samsung Frame TV. We ordered installation via Geek squad which took another 12 days. Raymond from Geek squad came out and indicated the special kit would not work and there would be a very visible wire running down from the TV and he could not hide that wire totally refuting what Sebastian from IHA recommended.

I ordered my Laptop on line. The ad said I could pick it up at store in a few days or have it delivered TOMORROW to my home. I chose the latter. BIG MISTAKE. "Tomorrow" turned into "whenever we get around to it". Every delivery estimate notification I've gotten has a different date. If Best Buy isn't worried about Amazon - they should be. I will NEVER EVER order anything on line from Best Buy ever again. I've learned my lesson. I'm could have gotten same unit from Amazon for cheaper and most likely SOONER.

I placed an order on the 17/12 and had 2 reschedule FOUR times because of Warehouse not having stock and Supplier not shipping items (as told by your representatives). My card however has been debited but I am yet to receive my item, is this a scam? I am a first time Best Buy Customer & really thought the company was reputable but now I'm aware and disappointed I gave away my TV expecting this one and now my family is left without a TV. I was been reassured by your representatives my item would be delivered. It's now 28/12.

I purchased a JVC radio on October 30, 2019 at Best Buy store no. 1404 in Rosenberg TX. It was installed by the Geek Squad in the store. The rim that fits around the radio is loose and there was damage done to the dash where they cut the opening out to install the radio. So I took my car back and complained about these things. The rim was taped up as a fix. Nothing done about the damage. I wasn’t satisfied with a tape patch that could later come apart as the weather gets hot and humid. Their mention about putting in a cage which didn’t sound too nice to look at based on their description.

I got a Best buy Citibank card with 18 months of 0 interest. Now I find I can't even get my account registered because of some glitch in their system. I got all the way into the questions to where it wanted a secret question 2 times and it would not let me go past that. I called and talked to some girl who I could barely understand. We got all the way up to they wanted to send me a text to confirm it was really me. Tried that 4 times and it keeps saying there is a problem. So what is the point of getting 0 % interest for 18 months if you can't even get into the system to make a payment? This is with a 805 credit score.

They arrived, noted an obstruction on our stairs, when we went to remove the obstruction (baby gates), they told us the scheduler will call us and left. It took 36 hours before we got a call. Then we were given a new delivery date of 6 days later. All because they were unwilling to wait 5 min for us to take down a baby gate. We called to complain, waited 30 min on hold and then we told there was nothing to do.

We have purchased a Samsung refrigerator that retails for $1500.00 in 2015. Most appliances like this you expect them to last more than 4 years right? We purchased the Geek Squad protection in case something went wrong with the appliance it would be covered. This model has been serviced 5 times now. It freezes everything I put in it. No water no ice.

I had the worst experience with Best Buy for the LG styler That I purchased on Cyber Monday. I do not recommend to buy from. 1. I did order the product on Cyber Monday and it said they have it in stock. But it got an email back saying the order will be delayed by December 24th 2019. 2. I received my product on December 24th. But the delivery guy told my wife they don’t do unboxing and placement of the appliance, didn’t speak English and lied to me that they will come tomorrow to unbox and place the item. I said tomorrow is Christmas and the guy said Saturday then.

Ordered a refrigerator online. Got the day before update on delivery window,1230-230p Monday 12/23. I had to have my daughter come over and wait bec someone over 18 has to be here and I’m a mail carrier and it’s Xmas and zero way I’d be available. She had to drive an hour to my house w a newborn and 4 yr old. They never showed up. Never texted or called.

My wife and I purchased an inexpensive large television, 58" Westinghouse, for our spare guest room. It was your "Deal of the Day" which caught our attention. We really did not even go to your store with the intentions of purchasing a television. We were shopping for Christmas gifts for extended family actually. While we made a few additional purchases, we decided to buy the Deal of the Day television because the price was very reasonable for our intentions with this television. One of the employees set off to find one of the two televisions listed as in stock for our item. After several minutes, he returned with the television advising it was on the very top shelf in the back.

I was on the phone 25 min explaining my issue to only be hung up on; the call did not drop. I call back to explain it over how basically I was shipped a box destroyed and looked to be already opened and returned. I took pictures and I told them it’s too late to return because it’s a Christmas gift and don’t have time to return. Turns out since ordered online I had to return through a return sticker back to UPS and not on store which is ** up. Then they offered 10% refund and argued the fact that it doesn’t show open box which I had to explain it was bought as if it’s new online but I was shipped an open box item.

I purchased a brand new Samsung Galaxy 10 note online for store pickup. When I got home and had someone to help me he showed me that I had what I had been given was A used phone with visible scratches on both end of the phone. It was also explained that the phone would have been sealed with a wrap which it was not. A fact I did not know. The EL CAJON BEST BUY RIPPED ME OFF!!! THEY ARE PROFESSIONALS I THEY KNOW THE DIFFERENCE BETWEEN NEW AND USED!!!

Do not order appliances from BestBuy! I purchased a new stove for my wife for Christmas, the stove was due to arrive today. The driver was an hour late with no prior indication or notification. When the stove finally arrived it was severely damaged. I rejected the order and went to the store to try and get it sorted so that my wife would have her gift. When I went into the store I was informed there was no possible way for me to get the stove prior to Xmas now. The earliest would be after the new year.

We bought 2 Samsung active watches open box. Both said excellent condition and no missing pieces. When we got the watches home they synced seamlessly to our phones and seemed to be a great product until I went to charge them. Neither device would charge no matter how many things we tried. So we returned to the store expecting a Geek Squad employee to show us what we were doing wrong, but it turned out one of the chargers was defective and one of the watches was defective.

I ordered an iPad for my daughter’s Christmas present from bestbuy.com with ample time to arrive before Christmas. Unfortunately, the shipping company delivered it to a business instead of my house and when they realized their error, the business refused to return the package. The shipping company advised me that they would personally refund Best Buy, but told me to contact Best Buy to send me a new iPad. Best Buy absolutely refuses to replace or refund. They said it’s not their fault. I was told by customer service that they will only replace or refund if the shipping company sends them the money. I complained and the representative’s response was “call the police.” She then hung up on me.

I ordered in store (they ordered through online service). The product was shipped to another city and a different name. UPS says they delivered to the address that was on the package. Best Buy put the wrong address on it. Best buy says the item was delivered and therefore has no obligation to return my money for an item I purchased even though it was their carrier that delivered. The Customer CARE rep. hung up on me when I asked for a call reference number.

I ordered an iPad for my wife for Christmas. When I placed the order the system advised it would be delivered on 12/20/19. I received an auto email from Best Buy today (12/20) informing me this would now be delivered on 12/31!!! They clearly must have known this item was not in stock, yet did not have the integrity to let me know. Additionally, since it’s supposedly “out for delivery” (another lie since it doesn’t take 10 days from California to Georgia), they will not allow me to cancel the order. Shame on me for not buying this from Amazon. This is an outrageous misrepresentation which in my opinion was used to secure an order Best Buy knew they could not fulfill by the promised date. Never again!

We purchased a stove from Best Buy with home delivery. Delivery driver backed into a built-in basketball goal on our property. This was both witnessed and we have it on video. Both Best Buy and the company they used to deliver refuse to take responsibility for paying for the damage done to our property. Subcontracted delivery company refused to provide insurance information, which is illegal and highly suspect. I do not recommend purchasing anything or especially having it delivered by a company that would act this unethically and irresponsible.

The store had this "12 days of deals" event which included getting your items by Christmas. So as a Best Buy guy, I faithfully spent a few hours looking for "deals". I bought about 5 items and was also "lucky" to get the main attraction- a discounted 55" TV! Their site indicated that the nearby store had all those items so I chose to pick them up there. Next day I received notification the items were ready...all but the much advertised discounted 55" TV! Apparently they were having a hard time fulfilling that order due to unavailability. The same TV was still showing as available at the same store but with a lesser discount! At first the message was they would try to fulfill soonest, then hours later message changed to fulfilling within a month and of course if unable, they'd cancel the TV order.

I don't trust Citibank. I had two different credit cards with them and I closed both of them as soon as I found out they have not been honest with me. I would not recommend anyone to open Citibank Credit card. They will do anything to rip you off by charging you late fee and interests. One of my credit card was Best Buy Credit card managed by Citi. I called them one month before my 16 months promotion ended to pay my remaining balance and after they confirmed they have charged my checking account, months later, I found out that they have been taking the minimum out of my checking account and they charged me fees after fees totaling $325. My other Credit Card Costco Credit Card had $0.00 balance and I didn't have any issue with that card. I regret opening an account with them to begin with. I won't see them or talk to them again. Lesson learned.

I would advise people to NOT shop at any Best Buy store. They have no problem taking your money, but if you have a problem, they won't give it back to you! I am now trying to get over $3000 back from Best Buy, and I can't get anyone to tell me where the Hell my money is! I gave them cash for a bum Apple Computer and when I returned the useless thing, do you think they'd give me my money back? NO!! It has to go through 'corporate' where they cut a check and NO ONE can tell me where the HELL my money is in this process. They DO NOT care about their customers, so just BEWARE!! That's a heck of a lot of money they are screwing with.... And right now they are screwing me!!!! I find their 'customer service' not only stinks to High Heaven, it's inexcusable.

Order Number: **. I had a terrible experience with your Delivery! If it would be option to choose 0 stars - I would. Bestbuy scheduled delivery 5 times and 5 times failed. 2 different days - excuses was "Flat Tire" - 2 in a row - you would believe it? But...it sounds funny, but the next scheduled day failure excuse was "Track Down". 2 more failures - they just did not show up at scheduled time frame just without explanation, without any excuses! Every time I've called best buy, I was told the same: "We are sorry for inconvenience, but nothing we can do - just reschedule... one more time" That's it? Absolutely no power over that shipping company?

I ordered two appliances to be delivered on Monday and got an email that they were going to deliver them on Sunday. I tried calling them to tell them no I need them on Monday as I stated and CSR said dispatch department is closed and that they cannot do anything until Monday. Delivery was attempted on Sunday and I called back Monday to pick them up or schedule a redeliver and they said I had to wait 48 hours before I can reschedule or just cancel the order. I Cannot believe a store with such a name has such an outdated system. I am a landlord and always purchased my appliances from them and they just lost a very big customer to something so ridiculous.

The Best Buy website advertised a FREE smartphone, if one added a line to an existing AT&T account or opened a new AT&T account. This was all good until the AT&T bill came, and showed the phone as financed (with monthly payments) and not at all free. It was an older smartphone, not a new model, and the offer didn't seem too good to be true. I could have gotten the same phone from Amazon for cheaper. I could have gotten a phone I liked better for the same price I ended up paying.

I purchased over $7,000 in kitchen appliances from Best Buy, Sugar Land Texas during Black Friday 2019. I opened a Best Buy Credit Card to receive an extra percentage off the purchase price. My intent was to pay off the card before interest was charged. I received my statement via US postal service. The bill was incorrect... More than what I owed because I was not credited for a return. I understood that the bill may have been sent before I did one return resulting in the incorrect total owed.

I bought a washer and dryer through this company at BestBuy for $1,100. On the day of delivery, nobody showed up and I received an email saying the installation was completed. I went to the managers of the store and was told I would have to wait until the next day to reschedule delivery, but that they would expedite it for me. The new delivery date arrives, and I get an email saying it's cancelled again, with no explanation for why. Now in my new home, I will have to wait over a week to do any laundry. I spoke to their resolution hotline and was offered absolutely no solution. They said they would reschedule and offer me a discount, but why would I attempt to reschedule AGAIN? This place is a scam, and I am getting every cent refunded. Seriously, do not do business with this company.

When my order arrived 12/5/2019 in the box was an IPAD and ear pods which I did not order. I immediately called 18882378289 to report that I receive the wrong order. I was told my return was processed and I would receive a packing slip to mail the wrong items back and I requested to cancel the order because they could send all of the other items in my order but not the Apple watch. Could not use the other items without the apple watch. Called again on 12/10/2019 to get an update on my return as I receive an email that my return was processed. I was told to wait 10 days and I should see my money credited to my card.

I needed a product the same day and needed to pick it up at Best Buy during my short lunch break. Therefore, I ordered it online for one hour pick up. The receipt even stated it would be available in one hour. Also, the latest commercials even make the same claim. However, when I arrived two hours later and after waiting for 20-minutes at the pickup desk, it was not ready for pickup. The employee told me that the order may not be ready for days as they had over 300 online orders to prepare, but only had one employee assigned to pick them up.

For 5935 S Wadsworth Store in Littleton. My 70 year old neighbor was having a terrible time with kitchen appliances order. Best Buy had computer glitch which did not record her order. Took a week to straighten that out, reverse credit card charges etc, but a week later order was complete. Measuring crew came out, told my friend that a cabinet cutting crew was needed to install double oven. She told Best Buy appliance manager that but install company sent same measuring crew out. Frustrating.

I purchased a 61 key Casio keyboard and my address was incorrectly provided to the courier company and delivery took one week more before Purolator finally delivered it. I had called their customer service line and waited 1 hr before speaking with an agent who advised it was updated but did not was not done. After various discussions with purolator it was finally delivered. A week afterwards I need to purchase an head set and it was quite unfortunate that I had to go through the same issue but Canada Post was unable to deliver and returned the package and this was required asap and I notified Bestbuy but no response. I have never experienced such poor service with any company till today.

I order 2 Apple AirPods on Black Friday. When I reserved to pick up in the store the website stated thank you for your order. You will receive an email no later than Dec 3 and will then have 24 hrs to pick up your item. I thought great. Just in time for Christmas. So Dec 3 has come and gone and no email. I call the Langley store as that was the store I requested to pick my items up on Dec 6 to see if my items are ready. The girl states, "Nothing here." So I go to the store on Dec 10 to speak to the pick up counter staff to see if my order is ready or if they have an estimated time of arrival.

The thumb drive that we purchased from Best Buy included a "free" version of a file zip program. Unfortunately, it's only free for a limited amount of time, then you MUST purchase the program if you ever want to see your files again. I will NOT be purchasing anything from Best Buy again. If this is their version of customer service, I'll go elsewhere. My advice, delete everything from the thumb drive before using it, then, just to be sure, format it so that your files don't disappear.

I am so frustrated. In the past 2 weeks we have given Best Buy almost $4k of our money. We bought a fridge and paid extra to have the water line connected to the new fridge. They came yesterday and said they forgot the water line kit so they gave me a # to call to schedule someone to come out. I called that # to be told that my account was still "in process" so they couldn't do anything until the truck finished all its stops for the day. I called back hours later to sit on hold for over 40 minutes. I was then told that the salesmen rung up my account wrong and never put the install on there so I needed to go into the store because she couldn't do anything for me. I spoke to her manager who told me again the order was rung up wrong and I needed to contact the store. I called the store 15 minutes before they closed and talked to someone who told me that she would review it and have someone call me first thing in the morning.

So I ordered a Rift S VR headset on Cyber Monday and paid for overnight shipping. Nothing by Wednesday. I use their live chat to speak with a Best Buy rep. They guarantee me it will arrive that day. I called UPS and they said it hadn't even been picked up. So, I live chat Best Buy back. They say the same thing. It will arrive today. It doesn't. So Thursday I message them again. Same thing. They guarantee me it will be here today. I tell them the tracking shows it's not even shipped. They say it's wrong and guarantee it will show up that day. Again it doesn't.

I upgraded a cell phone I bought from BEST BUY to another phone. I made the mistake of letting the BEST BUY staff set up my new cell phone and the rep wasn't sure what he was doing and decapacitated the ability of the internet almost completely. He also locked Mobile Networks so mine couldn't be set. Only BEST BUY and ROGERS connections to the net could be made although I have a $75 a month plan with CHATR - he got it terribly wrong. The phone had a ! SIM PROCESSOR error message every start up. It was slow as a dinosaur on the internet. It wouldn't connect most times at all. Finally five weeks later I took it back and was told to pay another $100 to get a $50 credit on a new phone! Don't waste your time or money with WORST BUY. Deal with reputable stores not this money grabbing machine.

On Black Friday I made an Online purchase from Best Buy.com and paid extra to have it delivered same day. Day came and went with no delivery and no communication from Best Buy on changes in delivery status. The next day early afternoon called Best Buy to find out what happened. After spending 45 minutes on hold I finally got an agent to talk to. After approximately an hr. of explaining everything, sitting on hold and listening to the agent ask someone else what to do I thought everything was fixed. The agent cancelled the original order, expedited new order for same day and said they would credit my freight for the first order.

Head office has my complaint. I have sent it many times. Got a reference number. If I don't hear back I'm going to sue the company for fraudulent misrepresentation. I called, reported I bought a new Samsung phone, found out it was used, brought it back, decided to get a new iPhone, cost me 1350.00, had to get this phone at Deerfoot location because they only had the newest iPhone XS then I had to buy cover etc more money, take it home, start realizing it's not doing what the new phones do, called Apple. They told me I got had better get back to Best Buy, it's a 2017 model. Unreal. It's 2018. What a rip off.

Purchased a small microphone for my iPad in Henderson, NV. I specifically told sales person we lived in Canada and asked if we could return product in Vancouver, BC. He said yes, no problem. Today I went to Best Buy in Vancouver to return mic because it did not work with my iPad. They would not refund because it was purchased in the US. I called customer service number for US, explained the situation, and was repeatedly told there were no options, they couldn’t verify I was told this (in essence accusing me of lying), wouldn’t act on my suggestion of extending return from Jan. 14 to end of Jan. 20 when I will be in the US. The supervisor's name is Giselle.

I filed a complaint with Best Buy. Never answered me. I am extremely dissatisfied with the service I received with Best Buy and Geek Squad. Especially how they treated me in Best Buy LaSalle Montreal. They kept my laptop Dell for 2 months. Meanwhile the manufacturer grantee expired. I had software issues. Geek squad told me, they are going to send my laptop in Dell service Toronto, because Dell dos not have one in Montreal. I agreed. 2- weeks later they return it to me with not working earphone jack. I return it back for reparation. It took them another 3-4 weeks. They called me for a pick up. I tested the jack - not working again. They send it back for reparation. For long time nobody gets back to me. So I called directly Dell to check what is going on. Dell didn’t have any file concerning my laptop.

I have tried to use the Best Buy Credit Card to purchase a laptop, mouse and keyboard online for two weeks. I've spent many hours on the phone with them, as has my son. The credit card department has repeatedly authorized my purchase, after 2 days I have, also repeatedly, gotten a message telling me that my card was declined. Each time I have researched the issue, found the cause, each time it was Best Buy that cause the error. When talking with the Best Buy agent, I have been lied too, again, repeatedly. Best Buy is attempting to double charge my credit card, when that happens, I'm over my available balance. The laptop is a Black Friday sale item, if they cancel my order this time, I lose the sale price. This issue is still unresolved, my card has been charged, it was approved, however, Best Buy tried to charge my card a second time so that I am still not receiving my purchase.

I bought a Canon Personal printer scanner copier from the local Brockton MA Best Buy. The salesperson was very impressed with this printer and he highly recommended it. I also bought a PC and monitor so I spent over $2,000 here. After a couple of months, I tried to use the scanner function on my printer. I had purchased the Geek Squad Tech Support so I used this support to trouble shoot the printer. After 2 different support times and 2 different agents, it was determined that the scanner hardware is faulty. I took the printer back to the store and was informed that if I had not bought the Best Buy additional insurance, they would have nothing to do with this problem. The very nasty customer support manager told me to go "call Canon and get it resolved through them". So, these folks just don't back up their products and really don't care about the customer.

I had the bundle Mario + Rabbids in my cart. Literally 5min about to buy everything in my cart. They downgraded my bundle without me knowing or telling me that they did. Check with Best Buy. Gave me excuse after excuse why this happened. This is a sly kinda move to do! You lost a customer! BUYER BEWARE!!!

Be careful of Best Buy’s “price match” policy. In the fine print they exclude everything the whole week of Thanksgiving, not just Black Friday. I get that crazy online prices might be excluded, but they won’t even honor prices at local “brick and mortar” stores that whole week. Bestbuy sucks for hiding this policy.

I purchased a Dell Ispirion laptop on Black Friday. I went online to make the purchase. I choose Fry rd. in Katy Texas to pick up the laptop. The laptop I choose was $350. At checkout we saw there was only a 6 month no interest option. My husband called the customer service number to find out if we could have a 12 month no interest applied. Since we never use our card and have excellent credit the person who answered told us yes, if we had a $399 purchase we could opt in for a 12 month option. We hung up and added another product for $49 which made our total $399.

After trying for several days online and over the phone I was never able to get a copy of a receipt for a product I had purchased. I had a tablet that need to be unlocked. I had lost my receipt and Samsung would not unlock it without a proof of purchase. Even with an order number I was never able to access the original purchase information. Best Buy CANNOT or WILL NOT simply print a copy of the receipt and mail it to you. Because of this I had to pay someone to unlock the BRAND NEW tablet I bought. What happened to customer service??? If they can view the order on a screen shouldn't they be able to print a copy and send it off by regular mail??? Apparently not. I will definitely think twice about buying anything from Best Buy again.

Best Buy, You have just lost all of the business from us, we will cancel all of our orders that we have with you and will never buy from you again. The business you are running is a fraud and lie to consumers. We bought all of the appliances from you, return several days ago, have never received any email nor refund over thousand of dollars for a refrigerator and part. You also overcharge the order of our original appliances by $150 for supposedly free gift cards where you ran promotion! Before we confirm the payment, and our email confirmation shows gift cards were free, then sneaky enough, Best Buy charged for 2 gift card on our account right after they charge the total of our appliances on the very same day. Can't keep promise on promotion? Don't run it!!! Give us our money back!!!!

I bought $1000.00 Arlo Pro 4 camera security system and the Ring Pro video doorbell $300.00 plus $164.00 for installation of the doorbell August 8, 2019. It’s now November 29, 2019 and they still have not installed the doorbell or even called. The Geek squad came out in August said an electrician has to install it. I think for such a big outfit their customer service is poor. I would think twice before buying again from Best Buy.

Best Buy was pleasant in taking the order, but once my card was charged the experience went downhill from there. The delivery personnel was completely unaccommodating, rude, belligerent, epitome of pure evil!!!! Locked my account so I couldn’t cancel the order or get my money back. Customer service over the phone was worse than the delivery team. Made the trip to the store which was even less helpful and refused to refund me, telling me that I had to go back to the same Best Buy where I made the initial purchase because I they did not want to take the return on to their balance sheet, and told me the only remedy I had was to provide feedback on their website. Needless to say I was planing on making additional purchases, but after this experience I will be shopping elsewhere. Please be very careful and make large purchase at stores that have some customer service etiquette.

Best Buy employee lied to me that the Samsung phone would not go down for Black Friday. Made me buy a $1099 phone, only for the price to drop to 700, when I called. They basically refused to price match. They basically told me there is nothing they can do. I have purchased over 3k worth of gadget in a month, what a terrible company. They lie during sale and do not take responsibility to make it right.

We have purchased Delonghi Espresso-Coffee combination maker and a pairs of Bose Soundsport headphones. Andrew ** and Ross ** gave us a very professional service that made our late evening shopping a pleasure. Thank you for making our evening shopping so easy.

My husband and I had an amazing shopping experience at Washington DC Columbia Heights location. Dymier and Marvin were very informative and helpful. We bought Samsung refrigerator, gas range, convection microwave. Thank you for a smooth, unforgettable shopping experience!

Best Buy BAITS credit card holders to spend $ w/ their card to earn a tiny $ reward. Then when you earn it & try to use it, they find many ways to cheat you out of getting anything w/ it - the SWITCH.

First let me say that I have been a long time Best Buy fan and customer with rewards and a credit line of more than $6000.00. Black Friday will be here soon and there are many ads that are offering prices now. I get an ad in the mail and decided to buy 70in LG 4K TV. The location is about 45 minutes away. I call that location from the ad and was told that they have many in stock and to come in and get one. Being that it is 45 minutes away and Best Buy is only 25 minutes away and I could use my Best Buy card if I wanted, I figured that I would call Best Buy to see if they would price match and if they had the exact same TV. I was told yes they would price match, and to just bring the ad with me.

It is hard to figure out where to start, but I will try. Purchased a S-9 and it was supposed to be in on Tuesday. I called customer service and they said it was at the store. Wrong. It was not. Today has been one month since I ordered it and a month has passed and not a single word from Best Buy. Three times I have tried to call the store and three times nobody ever picked up. I tried to call tonight but knew nobody would pick up. I went to the store and am back home and still on hold. My current hold time right now is 1 hour and 33 MIn and still on hold as I Type.

Bought three appliances at Best Buy on a sale promotion. Delivery was a disaster. First had Viking cooktop delivered on a Friday. Next day was expecting fridge and microwave to be delivered and all installed. Viking tech showed up to install cooktop, but other appliances not on schedule for delivery. Had to call and reschedule their delivery. On the scheduled delivery day, appliances showed up but no one was scheduled to install. Had to call back to get install date. Three days later items installed. Fridge not cooling properly, and had to leave town for conference. Called Best Buy to report fridge not cooling, they said 15 days passed (as of delivery date, not install), said can't help. Call LG. STAY AWAY!!!

Tried to buy a product and pay with a check. Cashier rang up item and I offered my dl for id. She said we don't need it. Then she walked away and called someone to talk. I waited, with others behind me, for her to give me my receipt. She came back. Asked if it was a personal check. Told her yes. She left again and another call took place. Came back and demand that I had to show her Id. Ok, showed her. She left again. Another call. Customers behind left to go to another cashier. I asked cashier what the problem was. No answer. I waited a few more minutes and asked for check back. Told her I changed my mind about doing business with them. I felt very uncomfortable. Never was told why such a problem. Won't be back.

Bought BB's extended tech support. Had them remote into my computer so as to fix connect to my printer. I gave them all night to fix. The next morning the computer was even more defective in that it would not log onto the internet and Windows 10 did not work correctly. They sent a tech out to the house since I am disabled and hard to get around. He attempted but could not fix it saying it was broken. This is not satisfactory. I need my computer fixed and compensated for all this heartburn.

Our less than two-year-old washer from Best Buy (purchased in July of 2017) stopped completing loads in May of 2019. It took 7 trips to the house and two "No Shows" (a total of nine appointments, numerous days off work and very expensive trips to the laundromat) and we were finally granted a new washer, which was installed on November 4th… Yes, November. Our friends and family couldn’t believe how patient we were with them, but we have always liked Best Buy. As it turns out, they don't make the washer we had any more, and so we went with one that was $100 more. Do you think they would give us a break after all the time off work and money spent at the Laundromat waiting for them to correctly fix or replace our 22-month-old washer... Nope, not a dime. Absolutely terrible Customer Services.

I purchased a refrigerator at Best Buy in Austin. After three canceled deliveries without a reasonable explanation, I went back to the store and canceled my order. They didn't even bat an eye and apparently didn't think it unreasonable that I had waited over a month and still hadn't received my fridge. Never shopping at Best Buy again!

Very disappointed. I was advised I would have my laptop back in 2 weeks. It was actually 2 weeks later that they left me a voice mail advising that the repair would be $400 and they needed approval. I called the Geek Squad number all day and never got through so I gave up and called the store. I spoke to an associate who stated that they would advise the Geek Squad/computer department that I had okayed the repair. I never heard anything so I called back the next night only to be told that a) they had been attempting to get a hold of me (not true, they called once) and b) they were still waiting to hear from me for the approval (I had called). I'm also not sure why I bothered to join the repairs program because a $400 repair on top of my monthly maintenance fee seems a bit steep. When I'm ready to purchase a new laptop I will probably be looking elsewhere.

On Nov 13, 2018, I purchased a tablet, microwave oven and an LG Television at the store on Ray Road, Phoenix, Az. I was offered an extended warranty on the tablet and I asked what it covered beyond the manufacturer's warranty. I was told that it covered everything, including water damage and breakage. I stated that I did not want that for the tablet but I did for the TV and microwave. I stated I would feel better knowing that the TV would be good for at least 2 years, regardless of what happened to it. I was sold a 3 year warranty for the microwave and a two year for the TV. Nothing else was mentioned nor any written details about warranties was give.

I called the number listed for my local Best Buy to ask a simple question. I was on hold so long I had time to drive to the store, ask my question, speak with a manager, and drive home while still waiting on hold. I gave up at that point. I called back to a "talk to a live person #" and had to go through 4 minutes of automation and being on hold again. The person could not help me and when I ask if they knew anyone who serviced printers he told me that because they were cheap I should just buy a new one. If I can't get the maintenance on my printer and have to buy a new one- IT WON'T BE FROM BEST BUY- they might have the "Best Buy" but they need to advertise "worst customer service" right next to it!

I went in on Saturday to order a refrigerator. Upon ordering I am told the delivery is scheduled for Tuesday. Prior to leaving I am advised the delivery was pushed for Wednesday. I am understanding and say okay. Wednesday comes around and no delivery to be found. I call Best Buy and am advised that the drivers don't need to get out of their car, but they went to my house. And since I am not a mind reader to know they are outside, they left. They let me know they cannot reschedule my delivery until after 7, at which point they see there is availability for Friday but they will most likely be able to deliver on Thursday.

I signed up for service for my tv for $106.49. I thought that after talking to the Geek Squad that they would come out to the house and diagnose and repair the TV. After coming out to the house and plugging the TV in and trying to turn it on (which had been done on the phone already) he told me that they can't repair it. WOW, what was the point of that? I spent $106 for nothing! I took the TV to SURE FIX TECH on Colonial in Orlando and they fixed it. Don't call the Geek squad!

Best Buy has the best selection of electronics in one place...it is my go to store whenever I am in the market for video and audio products. They always have the latest technology and newest models and it is rare for something to be out of stock. I also find the sales representatives in-store at Best Buy to be very knowledgeable.

Walked into a local Best Buy and had a great experience in the home department! Thanks! I was in need of a TV with surround sound system and found exactly what I was looking for with an awesome protection plan!

I was looking for a vacuum and the lady assisted me in getting the light weight one and showed me how to work it. She was pleasant and understood my apprehension in purchasing one due to price of all of them..

So I bought my daughter a nice 27" gaming monitor for like $300 for her birthday on 9/20 because Best Buy had it on sale. When speaking with the salesman, I asked him what the return policy is if it was broken and I didn't purchase their warranty, and was told 30 days. Knowing I would give it to her yesterday and it would be a few days before the 30, and it was on sale, I bought it. Well fast forward to yesterday, I give my daughter this gift and she's is super stoked. Feeling like Dad of the year, we get it setup, and only half of the screen works! So after some troubleshooting I decide to call the local Best Buy to make sure they have the same monitor in stock so when I drive the 45 minutes to get there, it's not a waste of my time.

My Samsung phone was giving me a problem. I did not purchase it at Best Buy but scheduled an appointment to have them look at it. They spent about an hour with me and were able to fix my phone problem. They were polite and knowledgeable. I was pleasantly surprised when I was told there was no charge for this, even though I didn't buy my phone there. I highly recommend the Geek Squad and will happily seek them out if I ever have any more issues with my phone or computer.

Beware Best Buy???? SwitchAroo???? I purchased a TV listed for $3199.99 online. It didn't show in bestbuy purchase history for nearly 2 months. I called bestbuy several times. Was told it would show up shortly! On 10/14/19 Credit Karma emailed me about the item now showing for $3499.99. That explain the reason for them not placing item in purchase history because I would then have noticed price change! They refused to return extra charges! They're crooks & because of their crooked & fraudulent ways they will soon file for bankruptcy! If you do business with bestbuy check & double check your credit statements! Warning Warning. There be bad businesses out there & bestbuy is one of the worst!!

DO NOT BUY FROM BEST BUY... Clearly, I received a defective Fire Stick. I worked with Amazon customer service to problem solve, but nothing worked (including restoring factory settings). As I bought from Best Buy (in an attempt to support brick & mortar stores) I was told to bring my purchase there for a replacement. Just tried and was told by Chris the manager in Huntington, NY that I had 15 days (to test out all the functions of this device) and return it, even for an exchange. He was sarcastic and certainly not anyone I would want representing my business. BUY DIRECTLY FROM AMAZON or any other manufacturer instead!

This review is in regards to a Geek Squad warranty for a Samsung Galaxy S8 phone: I purchased my Geek Squad warranty plan on my cellular phone at the Best Buy store located at 17414 La Cantera Pkwy Ste 106, San Antonio, TX 78257. I attempted to turn in my cellular phone to this same Best Buy location for repair approximately a little over a year ago. The Best Buy store associates told me that I MUST turn my phone into Samsung. They stated that it was still under manufacturer warranty and I MUST go through them. My question is, why would Best Buy accept my monthly Geek Squad payments if they would not honor the warranty and force me to go through the manufacturer? I subsequently received a replacement phone through Samsung.

I used to be a proud Best Buy customer until a recent experience with their Geek Squad department. I usually always purchase their service since it was always great until recently. Last year I bought a laptop with the accidental warranty and broke the screen. When I tried to drop it off it became more difficult than in the past since you need an appointment; which times available where hard to meet due to my work schedule. The last day of the warranty they refused to take my laptop due to their Geek Squad agent was sick and gave me the number to Geek Squad. Due to this I was told their would make an exception for a Best Buy on the other side of town the next day. I get there the next day and I get told, "Your warranty is out, there’s nothing we can do." I talked to two managers who said they would get back with me to make it right but now when I call, I’m hung up on. If I could help it I would never shop there again.

I ordered a new out of the box washing machine from the outlet store and it leaked through my roof requiring 1200$ worth of repairs. I filed a claim and the insurer for the Best Buy and the installer claim it is other's fault. No one will pay for the repairs. NEVER EVER buy anything from them again!!!!

My husband purchased an unlocked Samsung phone at the Anderson, SC store#520 at 3601 Clemson Blvd for me. After trying to activate my service with the Sim card it was discovered that the phone would not connect to the network no matter what was tried. We also contacted Samsung to no avail. So after 3+ hours of different attempts I returned to the Best Buy store and spoke to ** a supervisor about my problem. He willingly exchanged my phone for a new one as well as updating the phone prior to installing the Sim card. He spent a good amount of time with me, never making me feel as if I was taking up too much of his time and when it was updated he installed the sim card and made sure the phone was in perfect operating order before I left. I am extremely impressed with ** professionalism and patience in going above and beyond in a very difficult and confusing situation.

Terrible experience with Best Buy Appliance Delivery - I ordered 3 new appliances and waited over 2 weeks for the items to get delivered. On delivery day I was told they'll be there between 12-6 pm, my husband and I both took off work to be there. 6 pm finally arrives and no one has shown up or called. I call Best Buy, wait on hold for over 30 minutes, finally get connected and the agent seemed very unapologetic for the fact we'd waited all day. She said they use a 3rd party delivery crew so she'd have to contact them, she gets them on the phone and the woman didn't want to help at all. All she said was she couldn't get ahold of the driver so she emailed them and asked them to call me directly....

Had appoint to have stereo and rearview camera installed. When I got there the guy came up every excuse he could think of why he couldn't do the job. He said to install the rear speakers he would bust the plastic trim and it couldn't be replaced. I said I don't want new stereo and old speakers and He said "you won't be able to tell the difference." 22 yr old stock speaker are not going to sound any different than Brand new Pioneers. REALLY!!! I knew then I didn't want the idiot touching my vehicle. I went up front. Returned the equip. I had bought. Over $1000.00. Went to a small local store and got great customer service and saved cash too. I had to wait 1 1/2 Wk. at Best Buy. They did it the same day. I will never shop at Best Buy again. They have got too big and their customer service is in the garbage can. Go to the small guy that appreciates your business.

Where do I start? We have multiple faulty appliances that were sold to us at Best Buy. These are currently under extended warranty BUT we are on multiple repairs and a recall on one. Jason from Florida offered to send the SAME appliance with the dryer that has been fixed 5 times. I absolutely refuse to own another Samsung item. I’m not putting my husband and young children at risk for a fire, flood or frozen food. Our fridge ice maker freezes over, causing the fan to stop working and temperatures to fluctuate. Samsung was unable to help me with a refund since it’s out of manufacture warranty.

My husband and I have had our Best Buy card for 10 + years and during that 10 + years they have lowered our credit limit to equal the balance we had on the credit card, which made us maxed out on that card. Our scores took a big hit because of that. They have lowered our limit several times over the years for "lack of use," and have threatened to close the card if we don't use it within a certain amount of time.

I purchased a laptop and was told it would be delivered by Saturday... not "maybe" by then but that it "would" by then. It didn't come in and when I called the shipper, we found out Best Buy shipped it via Standard shipping so it couldn't be guaranteed. I needed it by the day they promised for a work trip and I won't have it by then. This could have been prevented had that chose a different, more appropriate shipping method in line with what they promised.

Bought Samsung Note 9 in February 2019 after extensive questioning as to ability to move to a different carrier. In September decided to move from Verizon to Xfinity Wireless, which uses Verizon towers, not accepted on their network. New manager at Best Buy offered to buy back phone I spent over $800 on 7 months earlier for $200. Will never do business with them again and neither should you.

If I could rate them with zero I would. I purchased wireless earbuds from Best Buy and they were horrible. Sad thing is, their policy is you only have 15 days to do a return. Who knew that they would have such a company-friendly policy - one that will negatively impact the consumer, unless of course you spend a certain amount to qualify for their 30-day return policy. Anyway, I tried to work with the manufacturer who sent me new replacement buds and they too were defective. I, in good faith, tried to get this to work out with BestBuy even if just for a store credit, something, but they stuck to their policy with no consideration for me. Now I'm out the money. Do not buy from these people. Buy from a company that has a reasonable return policy and an understanding that sometimes it takes more than 15 days to determine if a product is defective. Again, please don't waste your time or incur the aggravation for yourself.

I made 7 attempts to find the price of reinstalling a small home theater Best Buy sold me and installed a few years back. They absolutely refused to quote a firm price on all attempts. Finally a special advisor arranged a home consultation to look at the system, agree on the packages I needed to buy that would cover the entire installation, and take my order. When they got here the first thing they said-- "We can't quote any prices, only say whether we can or cannot do the job." So they again evaded and white-lied about the real question of pricing in advance. They want "outs" so they can add surprise add-ons for each setting, each plug in, from $50-$150 at the time of installation when the customer is most likely to agree to anything just to get things going. Same old BB double-talk as previously, only refined. **

One delivery person distracted my son while the other shoved the washing machine quickly into place denting the side. I was called and offered a gift card if I kept the dented washer. Fortunately I declined. When I got home and looked at the back, it was dented from top to bottom. The metal was pulling away from the body of the machine. The damage happened before they arrived at my house.

I do not recommend setting up any sort of online account with Best Buy; especially a business account. From day one our account did not work and no one could tell us why. Finally, decided to create a new account - to apply for tax exemption. The account was set up via phone with a BestBuy agent. - The account I created, let me repeat, I created this account - female - for the owner of our company - Male - Also my father, so same last name. I was able to login to my account, but was unable to do much as it asked me to "complete the account" needing a member-ID. First call was 10 minutes after establishing the account. The agent I spoke with, I am not sure she even knew she worked at BestBuy - asked me questions actually. The next day I was transferred a total of 15 times. Yes, I spoke with 15 people within an hour. Not one of these "agents" knew how to assist me and continued to transfer me from department to department.

Ordering the full suite of kitchen appliances in store went pretty quick and our Customer Service Jeremy ** rep at Pac Sales in Richfield, MN was great. Unfortunately, that's where the great experience ends. Customer service from there on out has been horrible. The delivery guys showed up, and broke the plug on the range. Which then I was expected to call and to reschedule delivery. This process took 2 weeks and 4 phone calls.

Ordered a dishwasher for my 80 yr old mom and paid $159.99 for installation. When delivery came, without seeing the current dishwasher, the installer began telling me that the new dishwasher probably wouldn’t install without extra revisions, which he could take care of at extra charge. Once he came into the house and looked at the dishwasher, “Yep, this will need extra installation items that would cost extra $.” We sent him away and my husband went to buy a $5 adapter that the installer should have had since this is a common fix.

This review was written by my husband, as I was too frazzled to even think. Worst Buy at Best Buy. After an hour the sound on the “LG UBK80 Blu-Ray Player” we had purchased went wonky — deteriorating gradually to static and remaining discordant noise for over a minute thereafter. No big deal. Bad products happen. Now for the fun part: Four days later, we were in Durham and took the DVD player with us to return, but our brake warning light and then alarm went off. We decided to high-tail it back home, 60 miles north.

If I could give them 0 stars. THIS WAS A NIGHTMARE. I had a TERRIBLE EXPERIENCE, the way I was treated as a customer is UNACCEPTABLE. They give me a date and a time frame twice and just never showed up. When I called to check on my order, the waiting to speak with a customer service rep was an hour and 23 minutes, I waited and after passing me with 5 different people because no one knows what was going on, they told me they couldn't help me and I needed to call the next day (my time frames was from noon to 6pm, I called at 6:01pm) and WAIT THE HOUR AND 23 MINUTES AGAIN.

I purchased a LG Refrigerator from Best Buy in August. The same refrigerator was available at other stores but I chose Best Buy for the ability to specifically schedule the delivery and haul-away due to my work schedule. Additionally, my wife and I have two month old twins so we had to plan accordingly for a working fridge. The delivery was set for 8/26/19. Prior to the date, I called to inquire what was required of me to prepare the old fridge for haul away. The old refrigerator was a built-in so I assumed I needed to perform certain steps for haul away. I was informed that it had to be disconnected and taken out of the built-in space.

Before I start, I want to note that if I could give Best Buy a negative star I would. I bought a Samsung 58" TV from them 2 years ago with the Geek warranty. This tv is stationed at my weekend home and is hardly used. This past Friday I went to the home and watched a little tv. The tv stopped and wouldn't come back on. Nothing...not even a light. Great news it was still under warranty with Best Buy!!! So I thought. I tried calling their 800-433-5778 number all weekend but nobody picked up. First thing Monday I called for tech support.

We required installation of a new dryer which we recently purchased from Best Buy. The installation cost was $140. The technician was polite, knowledgeable and respectful. However, they sent only one person to deliver and install the dryer. The person that was sent was small. Therefore, my husband did half the work. I do not recommend this company and will never use them again. I believe my installation fee should be returned. The fault did not lie with the technician but lies with the company.

Bought new- in box computer that was missing a cord. When I called the store phone number for Petrie Lane, I was told I couldn't just pick up the cord I would have to bring everything back. I told them everything was set up and I just needed a cord. Hauled everything back to the store and all they did was give me a cord and some excuses about why I was asked to bring everything back. This was extremely inconvenient. I'm a senior (well into my seventies) and I had to move these items up and down two flights of stairs on a miserably hot day. (Humid and high 90's)

I needed a new stove and purchased one from Best Buy in Highland, IN on 8.29.19. I was assured it would arrive this morning and would receive a call (that evening) about when delivery would occur. No call came last night or today, and thus, no delivery. Forget about going through Best Buy's automated menu re delivery, which led to a dead end. Luckily, I got a hold of the Appliances Dept., after many rings, and the salesperson from the previous day answered. "Where's my stove?" I asked. "Why no call?" I was then informed that the one stove they had in the warehouse was damaged and that they would have to order one from GE. "When would that come?" "Well, maybe in a week and a half," I was told. Yeah, right. Well, I'm not holding my breath.

I bought a HP Pavilion X360 convertible laptop from Best Buy for my small business. I did not purchase the additional service warranty. After 6 weeks the computer started to malfunction. I called Best Buy to see if I could bring it back and get a better brand of computer. The manager told me that they would not take it back and, because I did not buy the extended warranty, they were not responsible for the computer not working or whether or not I was happy about it. They told me I would have to return it to the manufacturer for repairs. I run a business from home and this is my only computer; I have important documents and downloads on it. This computer is not reliable and I was extremely disappointed in Best Buy's lack of customer care. I will not purchase from them again.

The store that was 45 minutes away from me closed, leaving me 2.5 hours away from a brick and mortar. So, I've had to resort to blowing money online... Well, now I've had a laptop that died within 72 hours, I sent it back with their pre-paid shipping label, and was told when it was shipped, a replacement will be shipped.... WRONG. I've got confirmation the dead laptop is there, yet, they did NOT send a replacement. I've had it, I can't get anyone of them to tell me anything, they barely speak english, and I'm not giving them another cent. They've lost a customer with several years of spending a lot of money in there.

If you're going to buy something from Best Buy, go to a store. Do not buy it online. I have been on hold for an hour, disconnected twice, and transfer to three different departments because not a single individual can help resolve the issue that I have with a product I ordered online. I have demanded to speak to a supervisor twice and continue to get transferred to other individuals. The people in speaking with can hardly understand or speak English. I would rather have just ordered this from Walmart.

My delivery of an Electric Range was scheduled by Best Buy after online purchase on July 27, but because we are out of town, we scheduled delivery on August 27. I received several texts on delivery information till August 27, delivery day. We waited for a call day before as promised, no call, no calls whatsoever on delivery day, waited hours, so angry, first time experience with Best Buy purchase home delivery & was devastating so never again. Cancelled everything & did purchase somewhere else. Good bye Best Buy!

On 7/31/19 I canceled my Geek Squad Membership. They sent me an email documenting the cancellation. When speaking to them about the cancellation they advised me that it would take 3 to 4 weeks for my credit card to be credited with the cancellation. I contacted them 8/27/19 to find out where my credit was since it did not show up on my credit card. I spent over an hour speaking to a young man with a very deep accent, who kept repeating all that I had told him at the beginning of the conversation. He put someone on the phone that he apparently thought spoke more clearly, but actually that person was worse. The second person ran all of his words together. After calling back and spending another 30 minutes on the phone, the rep told me that the refund was issued to my card on 8/27/19. So long story short, if you need help don't call the Geek Squad.

I left my laptop for a simple repair in Geek Squad of Best Buy in the Cary, Cross Roads Store in North Carolina (store #147). My laptop got a liquid damage while being under their care. The Geek Squad are a highly irresponsible and incompetent group. Please be aware and don't be fooled by their suave appearance with black tie and tidy dress. Clothing does not bring professionalism. Reliable service does. That is what they lack so badly!

Bought a $5000 Samsung Q8 TV from Best Buy /Magnolia, plus the extended Magnolia protection plan. The TV is a dud. So many glitches, and it turns itself off randomly. Have had Geek Squad out here almost 10 times, they have replaced every component of the TV, while also damaging my personal property during their “service”. They won’t replace the tv “because it’s still under factory warranty”, but Samsung won’t come out to perform the factory warranty service, unless I dismount the tv from the wall (as a disabled veteran, I had to pay Best Buy to mount it, because I am unable to physically do anything like that). Instead of coordinating with me, to have Best Buy come and dismount the tv, Samsung keeps closing my work order.

No customer service. Was looking for a new printer late on Thursday night and not one person asked if I need help. Maybe 5 customers in the store with all the employees not helping no one. Everyone talking among themselves not concerned about anything but talking with each other. Will NEVER see me there again. Store in Wausau, Wisconsin.

Purchased a Samsung open box dryer from Best Buy. I asked the salesperson whether it worked. It was just delivered and when I went to turn it on the dryer does not work. Called the service number and the store and was told they could not do anything until tomorrow. I could either cancel the order or pick another dryer. I have purchased multiple items from them but that doesn't matter. Maybe they should change their name to "Worst" Buy.

Purchased a product online. Returned the product. Received product refund but was being held accountable for expedition fee on my BEST BUY CREDIT CARD. They didn't want to refund the whole purchase to my card. Spoke to India, Panama, Philippines. Ask for a supervisor. Called headquarters was told I wasn't an elite customer. No United States help. This company has outsourced everything. Paying laughable wages to these people who cannot identify the definition of customer service.This company should be on the high Tariffs list. They don't deserve our business and those people that are working. Better wake up and demand American wages.

On 5/26/19, we purchased a suite of Samsung kitchen appliances (stove, dishwasher, microwave & refrigerator) from Best Buy. We also purchased professional installation of the fridge and stove. The stove was back ordered, but the other appliances were delivered on 5/29/19 and the stove was delivered and installed on 6/10/19. We noticed after installation that the right door on the refrigerator wouldn't stay open, so when you tried to access or stock food, the door would hit you in the back (Samsung confirmed this is a problem). We contacted Best Buy and they sent out a Samsung repair man. He looked at the door, told us that model always has that problem and it's as good as it gets. Since this is a $2500 refrigerator, 'as good as it gets' isn't appropriate! We contacted Best Buy again, and they sent out another service person who noted that the doors were not even. He tried, but couldn't get them to be level.

I bought a Sony mirrorless camera ($549.99) for my daughter from 2460 E Charleston Road Mountain View store and we never opened the box. 2 days later when I went to return the box, the store manager opened the box in front of me and said that the item was opened before. He did not agree that this was an open item sold to me but instead pointed a finger at me for opening the box and asked for 15% restocking fee if I have to return!! This was the WORST BUY from BEST BUY in my shopping history. Because of this WORST experience, I will never buy online or from store anymore.

I purchased new TV and soundbar November 2018. I paid to have Best Buy install a wall mount, TV and set up sound. I mentioned that I’d be moving in a few months out of state to the techs. They talked me into buying a service that would help with reducing the cost of having them come out to my new house and set everything up for me again. They said they would bill when I set up the appt. When I moved into my new home, I called and scheduled for late April. However, my brother was able to install everything for me. On April 22 I canceled the appt. Since I didn’t need them after all. That was April 22nd. On August 14, four months later, Best Buy billed my credit card for $108.73! When I looked at my account with them, the comments says, "Service complete." WHAT SERVICE?? Since then I have spent three and a half hours being placed on 30 min., 47 min and 50 min holds when I call them.

Best Buy appliance department is the worst! They advertise "We'll handle everything", so I bought a floor model washer & new dryer for home delivery. I set aside a work day to accept delivery, but they showed up with the wrong washer. The delivery folks were powerless to resolve. After wasting a morning for the delivery folks to leave without a resolution, I wrote manager "Cherisse **" an email explaining the situation. No response! I then worked with the Best Buy appliance staff to reschedule a date for the right machines that I bought and...they showed up AGAIN with the wrong products. Unbelievable! I ended up canceling out the whole order... But have been living for close to a month now without a washer & dryer. The Worst Buy.

In February 28th, 2019, we walked to Best Buy, the store where we buy all of out electronics from, to buy new kitchen appliances. The representative told us that the "Samsung Bundle" of a fridge, oven, microwave and dishwasher would grant us their Feb promotion if items were bought by the 28th of FEB 2019 as well as 10% rebate promotion from Samsung itself . He handed us the promo print-out along with the receipt. Mind you that Samsung is top of the line and certainly is more expensive than many other brands. We had till April to fill in the information on Samsung's website. On march 3rd, I logged in, filled in all the required info and submitted it. Today is August 9th 2019. I contacted Samsung to see what happened with the rebate. The Samsung rep assured me that BEST BUY alongside other retailers were excluded from that promotion.

Do not I repeat do not do the price match guarantee!!! WITH "WORST" BUY!!! If they price match an 3400 item from another store (say a Samsung refrigerator) and say LOWE'S has it in on sale for 1900 at a 4th of July sale or LABOR DAY sale or something, and say a week, a month or 6 months later the item malfunctions. "WORST" BUY will cover the warranty and replace the item under the WEAK SQUAD protection plan, but if you've remodeled your whole kitchen with high-end appliances be prepared because they will not give you a replacement item of what you thought you've purchased is WORTH, but they are going to look at the PRICE MATCH you got in the beginning and only give you a little cheap 1900 fridge. Guess what? You might as well have purchased the one that's on sale somewhere else???? Best WORST BUY.... that sounds like bait and switch to me????

I went in and bought a laptop that was on sale. The salesperson said that it was a good model but it isn't. It barely works and has a ton of strange glitches like it will just do completely random things while I'm typing, sometimes it won't turn on at all. The model is ASUS X555Q. I think that they were just trying to get rid of defective merchandise by putting it on sale.

Don't get the protection plan, they don't honor it. I purchased a 50-inch Samsung TV in October 2017. So far, I've had the Geek Squad to repair the TV 4 TIMES, and it's still not working. One of the tech LIED on the report. I called them again to ask for a replacement and they want to send another tech. NO! I'm never dealing with Best Buy or Geek Squad again. 1000 bucks down the drain...

Bought a 4K TV from Best Buy which was ready to be shipped to our home right away, but they upsold the warranty and install and said they would deliver 3 days later and get it installed. The day of the delivery, their MV office refuses to provide the product to the installer (Best Buy's own third party install vendor) and then sends an automated message to me (the customer) that you need to go online and reschedule your delivery. No further info provided. We spend the entire day Tuesday speaking with floor managers in Irvine, CA location who finally explain what happened and that they are sorry. No communication was made between Best Buy and the installer prior to the appointment time to update product availability or warn them or US of any issues.

I have always been wary of purchasing any technology at Best Buy. When my son needed a replacement laptop, we decided to consider Best Buy, since we were looking for a refurbished Apple laptop, and with Best Buy being a certified Apple Reseller, we didn't think what we were getting would be defective. BOY WERE WE WRONG!!!! The laptop was shipped to our local store for pick-up. When we brought it home, it would not start up, leading us to think the operating system wasn't installed. No problem, my husband used to be a Mac IT guy and knew how to do that. He couldn't even do that because THERE WAS NO HARD DRIVE IN THE COMPUTER!!! The product we ordered was a MacBook Pro listed as having a 320GB hard drive, so of course we expected that we would get what we ordered.

Purchased a product recommended by sales staff due to lack of other product availability. They stated to "try it" and if it doesn't meet my expectations return it and upgrade. I stated I'm out of the country for a couple of weeks but will try it upon return. The product didn't meet my expectations. I brought it back to the store fully packaged and wanted to upgrade. Because it was just over 15 days they refused. Bottom line to their bottom dollar is I will never shop at Best Buy again. I was at that point attempting to make a $1000 purchase on the upgrade. I walked out never to return. If brick and mortar stores want to survive in this economy, they must provide better customer service. Places like Costco appear to be doing very well!

Needed my refrigerator icemaker repaired. Spent over 3 hours on hold between the multiple times I had to call, was transferred, and did not have the outsourced repair company Quirk Service Inc show up after giving me a repair window of 8-5. Who can be home all day waiting for repair people? I'm currently still on hold... Every time I call, I am transferred and put on hold. On occasion there is the call me back option but then I am transferred to a wait of 30 or more minutes. Don't buy here so you can avoid a crappy service situation.

Had a 1:00 appointment with Geek Squad. The speaker went out on my phone. Pay monthly for an extended warranty. They couldn't handle it after I made a 1hr 1/2 one way trip. 2 1/2 hours in the store, Was told I would have to handle it with Escalation Support 800 433 5778. So I called from Best Buy Escalation Support, NO GO. They no longer handle returns, take it up with the store. Store couldn't do anything either. Told to call in 3 to 4 days. I own a two businesses and people flying in. SHOP VERIZON on phone purchases!

Worst company I’ve ever dealt with. I ordered a pool pump and it took them over a month but promised to give me a one horse power instead of a half horse power because it was out of stock. When FedEx delivered, it was only half horse power and returned it to company. It has been two months, over 20 telephone calls And disputed with my bank. Every time I call they tell me I will have the money in my account in a few days. I would recommend not doing business with this company! No refund has been done.

Worse service. DO NOT use Best Buy. First I'm disappointed they do not give military discount. Second: I used them for 2 day home delivery of a Dryer. I'm told I will get a call the night prior to delivery for a window. That call never came. Then I get a text that they will be at my home at 0935. They don't show. I get an email that it was delivered. It wasn't. I then go on to find out when I sign in to my account it was cancelled. I call customer service and it was rescheduled for the following day and it's not on the truck so it can't be delivered. I took a day the morning off of work cost me money as my family needed the delivery in now. I wanted it prior to my deployment. NEVER WILL I PURCHASE FROM BEST BUY AGAIN. Do yourself a favor and use Home Depot or Lowe's.

I've bought a built-in oven with the installation. I needed to make two thin cuts to fit the new oven in the cabinet so I made myself sure that the installation I was paying was covered. The company has implemented a systemic method to deceive consumers about delivery dates and services. The installation process is a corrupt operation. The installer will missed appointments, and when showed up late he didn't want to do the job making excuses to charge additionals. I had to pay $200 for an installation that was included. I also have the transcript of the chat with the sales agent when I confirmed this.

Went to Best Buy to change from ATT to Verizon and possibly purchase a new phone. Price of a new phone was too high so we opted out and just changed carriers. At first it went smoothly, but then went south. Salesman said having trouble activating. Called Verizon and put my husband on the phone and grilled him. Had to give his full Social Security number 2 times, and still nothing was resolved. Salesman couldn’t ever look us in the eye. After 2 1/2 hours the only solution was to purchase a new phone, and miraculously the phones started working. So beware of these practices.

I was there today and can suggest one reason many customers are unhappy. Service! I took back an UNOPENED and SEALED software package and they refused to take it back as it had been longer than 15 days since I purchased it. First of all, they still carry the item and it would have been good PR (and no loss to them) to have allowed the return and put it back on the shelf. Secondly, even though their policy is to only accept returns for 15 days, a reasonable customer would assume that referred to an OPENED software product. Third, even after explaining to the person said to be the manager (Travis) that I live a distance away and it was inconvenient to return (I was nearby today and could stop in), that did not persuade him.

Bought Arlo Pro 4 camera. Offer said comes with Arlo security lights. Been to store 3 times and calls to corporate and store 5 times and just keep getting runaround. Will not shop in a store that doesn’t honor their policy. Lost my trust.

I went to Best Buy Woodbridge VA. I bought an open box fridge because it was a good deal. They promised the delivery in 7 days to buy. They never delivered and besides that, I could never get a person to answer my questions. They want me to wait until they have time to call me and will reschedule on their time. I asked to talk to a manager and I waited over ten minutes on the phone and he never picked up. Their waiting time for customer service over the phone is one hour and five minutes. This is ridiculous how they treat customers after you made the purchase. As soon as you walk into the store they are so ready to show you the items and sell it but the problem is they do not care after at all after that point. I give them one star because there is no 0.

Best Buy is going where Circuit City went, into Bankruptcy! They don't treat their most important commodity. Their own customers. They lie through omission and you never get a straight answer. Best Buy has seen me for the last time! BUYER BEWARE!

Got referred by Apple to the Best Buy in North Canton, Ohio. The iPhone 7 I had was on recall. With unfriendly customer service I was told they will send the phone to Apple to be repaired and it will take a month. OH, AND NO LOANER PHONE. The employees were very unfriendly and unhelpful. Went directly to the Apple store in Akron, OH which was the opposite experience.

12 hours on hold with Best Buy to schedule appointment, repair company never showed up the first day I took off from work, 6 more hours on hold to reschedule, took second day off from work, didn’t show up, finally showed up 2 hours after the 4 hour window, vacuumed lint from dryer exhaust and told me it was fixed. Did a load of wash, again not drying, but this time water was dripping from exhaust pipe...repair person not only did not fix the problem, he punctured my exhaust pipe!!!! After not showing up for scheduled appointments causing me to miss work 2 days in a row...I have lost hundreds of dollars in damaged clothes, money from 2 days of work missed and now a water leak in my home!!!!

I purchased all new appliances for my kitchen and set up delivery with Geek Squad.

3 weeks after placing an order for 2-w/d pedestals, never once being able to talk to anyone in appliance. Min 1 hr wait time for customer service. Every time I call back, lies from drivers who said they had items on truck, store managers who hung up on me, lies from broken English speaking people on phone, they finally cancelled order without my knowledge. But They did give me my money back quickly. WORST COMPANY I HAVE EVER SEEN!

As part of my camera purchase, it came with a free camera bag and a $25 gift certificate for an 8x8 Shutterfly book. The bag was included but not the Shutterfly gift certificate. When I called the store to ask about this, I was told if I didn't opt-in at the register then it was too late. I told them that was not fair if someone didn't ask because my assumption was it was included per the sale. I was told nothing could be done after the sale to add it in. This is so unfair!!! Best Buy cheats their customers!

I just had the worst experience with Best Buy customer service. Someone dropped a stack of credit cards in front of my house, and there was a Best Buy credit card. I contacted online chat, to see if they can help me get the cards back to the owner and chat sent me to an 800 number. I contact that number. It was a nightmare just to get to a live agent. I was transferred a few times. I didn't have an account or social that was registered with Best Buy, so I couldn't get past the automated system.

I ordered a laptop computer online - It was supposed to be delivered on 7-22-2019 - On 7-22-2019 I got an email saying it was being delayed - so I call the Best Buy customer service number to cancel my order. The representative told me I could not cancel my order. I would have to wait until I received my order (no matter how long that takes) and then return it and then it would take some time to receive my money back. This is unacceptable. So everything they told me, in the beginning, was NOT true - and they keep your money in the meantime and then it will take time to credit my card back - so I am stuck waiting on a laptop that I was supposed to receive today. I am not happy and I will NEVER do business with Best Buy again!!

Best Buy service is going from bad customer service to fraud. I took my Apple Watch for service. They diagnosed it and mentioned that it was a manufacture defect and they would fix it. After I hand over the watch they damaged it and were saying it was physically abused. When I asked to give that in writing, they refused to give it. If anyone want to go to Best Buy for service make sure you take pictures before you give it to them. They are liars and don’t ever believe their word. I will never buy anything from Best Buy ever again. Store manager ** was worst than a salesman. He did not even find out what happened but jumped into conversation. Store details: 715 E El Camino Real, Mountain View, CA 94040.

I purchased an Apple Watch just over a year ago in Best Buy in Chandler AZ. This past weekend the face came off the watch while I was sleeping. When I purchased the extended warranty I was told all I would need to do is bring the watch back with all the necessary receipts and warranty and they would replace the watch at the store. Not the case. Three different Best Buys gave me three different directions on the process. I think Best Buy can take a lesson from Amazon - a seamless process for returns. I will not be purchasing anything at Best Buy until I can confirm they have fixed their warranty policies.

No one in your support seems to care about their customers. I already sent in a long message to FB messenger about all the lies I was told and the terrible service I received and when I call they transferred me at least 3x every time and then I get someone who says they will let someone know about my complaints. That's what I WANT to tell someone I know after being transferred so many times. No one will ever find out how terrible my interaction with customer service is. My replacement phone was to be shipped to my house ended up at a UPS store even when 2 other customer support people guaranteed me it was going to my house which is where I wanted it to go. I have been hung up on, ignored, it's probably the worst customer experience I have had in a long time.

My wife and I was returning a tv. There was a small issue that the manager could have taken care of, two screws were missing. The manager said to his supervisor to tell us, "I can help but I will not help them." And then said, "These kinds of customers (me and my wife) are nothing but trouble." and finally said, "We do want your kind of people shopping in my store anymore." I am going to file a class action lawsuit against Best Buy for allowing managers like the one I talk about. If you had a similar complaint like mine react to this comment. Contact the ACLU of California or what state you live in. Don’t let this happen again. Put a stop to racism now. My wife and I had never meet these two managers before.

Went to Best Buy in Greensburg, PA to look for a laptop for my daughter. She liked Dell that was on sale for $699. We were told by a sales rep that there would be an additional $100 off if she started a student account. We told the sales rep that we would order it online the next day. The next day (Sunday), the price was now $850 with no student discount. When I called the store, I was told that their sales end on Saturday. We were never told this when we were in the store. Thanks Best Buy, We'll shop Amazon from now on.

I am extremely disappointed in Best Buy’s return policy. I purchased a GoPro remote as a gift for my husband. I did this at least one week before the celebration as I was not aware of the 15 day limit. By the time he opened it and thought it through, he decided it wouldn’t get used enough. So, I went to the store with the receipt. I waited until after vacation and arrived 21 days after my purchase. The item was in the original box and had not been opened. All the associate would do was repeat “Unfortunately, you are past the return period”. I was not even offered store credit. So, I’m stuck with an expensive item that we do not need.

As of this morning I was sent an alert by Equifax that one of my accounts had increased in value. I panicked thinking someone had hacked into one of my cards. It turns out that my Best Buy account had gone from $1,315 to 1,626. Called Best Buy immediately to find out that a fridge I had purchased in 2017 was under a promotion and that promotion was expiring on June 27, 2019. The promotion was that if I did not pay off the fridge by June 27, 2019 I will get the balance and the interest added to my existing account. Since I was making the minimum payments, I had not paid off my fridge. I was caught totally unaware.