Best Buy Reviews

I'm a total tech member, well I was, and the kid at the station said he pulled up my acct to match printer ink but didn't and sold me the wrong one $89. When I went to EXCHANGE for the correct one I was told to basically suck it. I'm not rich and asked for manager MARSHALL. HE TOLD ME TO SUCK IT BASICALLY AND IT'S NOT THEIR JOB TO GET MY INK. Ok. So I got upset, not loud and rude, but upset. So he says he's not taking my upset behavior and has me escorted out like a criminal. Because of THEIR ERROR. HIS BEHAVIOR WAS UNPROFESSIONAL AND RUDE AND I WILL NOT EVER SHOP THERE AGAIN.

Russ was my first time but had a very nice experience. There were always helpful when I needed any assistance with anything. I would go back to Best Buy when I need anything else in the future that I need to finance without failure.

I had the Geek Squad protection plan. I returned a replacement phone I paid $200 in store. The phone arrived via mail. I returned via mail due to I purchased a phone someone else. Per instructions once they received phone the 200 would be back on my credit card. They never refunded me. 12 phone calls. No one could help me. Even a supervisor stated he could not process a refund. He verified they received the phone. I was originally told to wait 30 days (one billing cycle) and the money would be back on my card. The supervisor stated it is past one billing cycle and he transferred me back to customer service.

Ordered washer/dryer parts and install through Best Buy after I ran into trouble installing the washer/dryer I had bought from them. The 3rd party truck was scheduled to come, but apparently broke down. The 3rd party company then treated it as if we had not been there for the delivery and told us they would have to reschedule for the following week. We requested a refund. The Best Buy customer service told us we could not get a refund at the moment, because of the way they rescheduled this order and we would need to wait until the item was not in transit. We were told to call at different times when the item would no longer be considered in transit.

I purchased an item for almost $1,500. The item was shipped through FedEx and likely stolen by a FedEx employee. Best Buy refused to offer me a refund, even if it meant "tarnishing our relationship," according to one of their customer service managers.

I went to a great deal of time and trouble to find out if the Geek Squad could fix what seemed to me a simple problem on my old iMac. I talked at length to a customer service tech-help rep before she recommended taking the heavy desktop machine to Best Buy in a nearby town. She set up the appt for me. I had to place it in a wagon, go down 4 floors in an elevator to a parking garage, heave the computer into the car (I am 75), fold up the wagon and heave that into the car. I arrived in time for my appointment, went through the reverse challenge to get the computer into the store. There was no one at the desk, except for another customer. I heaved the desktop by myself onto the counter.

I had The WORST experience with the Best Buy Geek Squad "Auto Renewal" process. All of a sudden the auto renewed yearly fee shows up on your Best Buy Credit Card without any prior notification or any ability to cancel it within their "timeframe" of 30 days or 60 days, who knows what that is because I received two different answers when I called.

The Best Buy delivery service refused to let us roll out our old fridge so they could install water line on new refrigerator. Driver told us to call their dispatch and while we were on the phone they took off without leaving our new refrigerator! They claimed that we refused delivery. **. Now we have to wait two more days and they refuse to install - will only deliver. We have to call in a plumber. This is the last time we buy an appliance from Best Buy.

DO NOT SHOP HERE! I placed an online order and it was a guaranteed delivery date. When it did not show up I called Best Buy. They said to call their carrier "Roadie." I was on hold for 90. minutes with them, Roadie said that they "put the job out" but no one took it so it was canceled. The item was still at Best Buy. I spent another 2 hours on hold with Best Buy, they said, "Yes the order was not picked up and we cannot do anything about it, wait 3 days then call us back and then we can submit it for another carrier to deliver." They refused to let me cancel. They kept the order on hold and charged my credit card, they refused to connect me to a supervisor. PLEASE BEWARE OF BEST BUY!!!!!

If you are Elderly EXPECT to be mistreated. Best Buy Customer Phone Service: I am in tears about how I, as a 70 year old woman, was treated on the phone. I had ordered a fan to be delivered to my home due to the Heat Factor in my part of the State of California. The Box was literally torn in Half, pieces of the Fan Grill was falling out of the box. I have the VIDEO!. The UPS Delivery Person was very apologetic and I stated I could NOT accept a Broken Fan. I called Best Buy Customer Service. I stated the situation, gave her the Order number, the tracking Number, and was then told I would have to wait 14-28 days.

They were supposed to install my security cameras. I paid and when the technician called he said that they made a mistake With the price. Second time, same story. Basically it's a switch and bait company! Terrible!

I went to best buy and bought 2 Motorola Edge+ 2023 series, paid almost $2000 only to find that I was scammed with the 2022 series of Motorola Edge+ and was charged $200 extra for a phone that I did no even want. After talking to each and every best buy member, researching every spec, they still were incapable of handling such a simple task of selling a phone. We only came to know about this when we opened the box and now we are not sure if we will even be able to find a solution or a refund. Please advice on what needs to be done. We are frustrated and pissed off to no bounds with the lack of professionalism and expertise. This is absolutely rubbish and people in lesser developed counties and lesser educated people have been able to provide a better customer service.

I bought a carpet shampooer from Best Buy a few months ago and it already doesn't work correctly. I paid $70 for a Geek Squad Warranty. The shampoo works, but not the suction, so leaves my floor wet. They didn't have the same model anymore, and tried to give me store credit. A "comparable" model, had a much smaller tank, was going to cost me the store credit they gave me, plus $65 more, for a much smaller water tank. I had the same issue with my Airfrier from Best Buy, bought the Geek Squad Protection, they couldn't replace it, only models available far more expensive. Do they make money, every time, someone tries to use their warranty? Basically, they don't outsource repairs, and are limited to even what Geek Squad is willing to repair. So, "Go spend lots more of your money here please." Should be their welcome.

UNACCEPTABLE SERVICES BY BEST BUY: July 17th, Monday at 7:38 am, FGO Logistics, the delivery company, contacted me to let me know that the delivery truck had arrived at my building. The crew used the intercom, which rang my cell phone. Unfortunately, they had my old number on file, even though the manifest specified to call/use my new number. I was out walking my dog, but I explained that I would be there momentarily. I met with the delivery crew and they opened the back of the truck to show me the item. One of the guys said that they need to take measurements and went up to my apartment. He checked the old refrigerator by opening it and moving it out of the enclosure. I told him that I will empty it while they bring up the new refrigerator. He asked me to turn off the water and put my dog away. I also moved furniture out of the way right in front of the guy.

I am a Long time Best Buy customer for many years. New to this state. Called Best Buy and a Very Knowledgeable young man gave me excellent information and was so very helpful that I went online and placed my order. Order came so quick I was surprised. I will be going to the store in person with more questions. Excellent Delivery, prices and Customer service.

Run away from Best Buy! Bought a dishwasher, paid for them to install it, it leaked, lots of damage. The drain wasn't even hooked up. Waiting for their insurance to call back. Typical runaround. Now, we have to file a lawsuit. I'll change this review if something positive happens, but I'd recommend buying from ANYBODY else.

Best Buy STOLE & LIED to us $200! Do NOT order from this HORRIBLE COMPANY! We never received the package. FedEx shows a photo of a house that isn't even OURS. We do not even live in a house! We called, explained the home in the photo is not ours, a quick Google search can prove this. They stated after being on hold many times, and an hour later a refund would be made and a confirmation email would be sent within 24hrs.

After buying a range with installation included, BestBuy subcontracted the installation. The installer arrived and demanded an installation fee to hook up the range. Because we needed the range, we paid, and assumed we could resolve the money issue. Neither the installer nor BestBuy would help to resolve the dispute.

I have a yearly membership with GeekSquad @ BestBuy. June 25,2023 I called the number (1 888 5858809) listed under their name to schedule an appointment. I spoke with a person who direct me to the website in order to complete some info and have a customer service call me. Someone did call and I communicated my need for an appointment. After giving him my membership info he asked me for my credit card number which I told him NO since I have the membership that cover the service I need. He told me to ** O*** and hanged up the phone. I called a second time and told the customer service what has happen and that I would like to speak to a supervisor. He said he would transfer the call and I got disconnect. At this point I will look for another away to communicate what happened.

This is by far the best PC I have ever bought, would tell my friends about this PC, it does everything and is a wonderful gaming PC, and even the look is beautiful with all the lights and colors, Ty CyberPowerPC!

I haven't used this card for a year but it still charge me a monthly amount. I called to close the card, they confirmed it, and pay all the rest of balance. However it is still going on for monthly charge. I called to close and pay the balance again but the process is still repeated. They keep calling me to pay the balance every month. I tried several times to close it, they confirmed it but it is just still. They just keep call and email me about the monthly charge balance. What should I do?

Place an online order for two Microsoft Surface Pro 9', two keyboards and two mouse. Only received confirmation of one keyboard with a receipt that followed three days later totaling $380.00. My credit card had been charged over $5,000.00 which was correct. I contacted the help chat several times, they seem bewildered and kept saying they were passing on to another department to follow up...with "You should received feedback via email in a couple days"...I eventually received the shipment, never did get a receipt. Very sad.

I drove 2 hour round trip to my “local” Best Buy store with an appt at 2:20, I finally was seen at 2:30, and the Geek Squad Rep was rude and kept walking away. Wrote down another number to contact the manufacturer, vs Just replacing the charger. All in all, will never buy an extended warranty from Best Buy again, nor a laptop!

The Desktops/PC selections they have are amazing, will definitely come back to upgrade once the times comes with them. The staff was very kind and help me every step of the way. Overall a great experience.

I bought a stereo, speakers, amp and subwoofer from Best Buy last December. I could not get an appointment until February. I have since been back 4 times and it still is not working correctly. The sound is so low you can not hear it on the go go way even at top level. The sound never comes out of all 4 speakers. There is a whistling and sea tick sound from the speakers. Last time I took it in they told me it was the amp. They changed it out and now it is even worse than it was before. I now have to take it somewhere else to have them fix the mess they made. I would definitely not recommend them for stereo installation.

More like WorstBuy.com. Unfortunately, my last engagement with this company is going to be leaving a really bad review. I never write reviews, and although for effectiveness, I should've called the company out on LinkedIn to make it a trending post, I am sparing them that wrath. The company is on a failing path. My terrible experience with them, and as it seems thousands of other customers, were all opportunities the company could've done something to improve. But there is zero appetite for customer satisfaction. What happens to companies down on this path is that they kick themselves out of the market.

I have been trying to get my new oven fixed since Nov 2022. When using the microwave the oven comes on. Best Buy changed out the oven and the same thing happens. I had a electrician come out. Couldn’t find anything. Afraid my house could burn down. Asked that LG the appliances company check it out they couldn’t do anything. I have 8 calls and still nothing. May 10th ask for someone to take the oven out & give me my money back to buy something else. I have been very patient but nothing but excuses and a promise that it would be taken care of..Do Not Buy from Best Buy.

I went to the sales stand to buy a laptop computer with a list of exactly what I needed. He briefly looked at the list and walked over, picked me up a laptop for $3000 less than the one I had. Boy I thought the prices have really come down even with all these upgrades I want. I needed the "Geek Squad" to transfer my data and apps from my current computer to the new one. Very little of my data and docs were transferred and only a couple of my upgraded software I owned. (Some of the software they transfer part of them but not the complete programs). None of the settings were recognizable. I will never use Best Buy again nor Geek Squad.

Do not buy anything that BestBuy needs to install! We bought an expensive range from BestBuy and when they finally delivered it we unfortunately had a terrible experience with the installation. The technician who came to our home to install the range had no clue what he was doing and kept calling "papi" on Facetime to guide him. I asked him to disconnect the 20-year-old gas line and put in a new one I had purchased, as BestBuy requires a new gas line and is city code to use a new line on new installations. He was unable to disconnect the old gas line but got it loose enough to cause a leak, which he did not check for before leaving. After he left and we were able to arrange the mess left behind, I turned the line on and immediately smelled gas.

HP Envy x360. I worked with Mike and he was nice enough. Today not 24 hours later, a message popped up that I could not touch the computer because it has a Trojan on it! The message told me to call Microsoft which I did, and that was comical. It was clearly an Indian representative who said his name was William **. He gave me a call back number for him. No way will I fall for that nonsense. I called Best Buy instead. I gave my name and phone number to 5 different people. And now I cannot touch my computer again because it is being cleaned! What the heck. I haven't had it for 24 hours yet. The person cleaning my computer said it will take 30 minutes to an hour. This is unreal.

A TV that was bought in 2021 was broken and needed to be fixed under the Geek Squad 5 year warranty. Best Buy refused to come out and look at it and instead said it was unfix-able. They started the process of getting a me a new TV, and told me the price difference in the two TVs would be refunded to me by check. When I told the associate I did not have the TV anymore they told me this was okay. I got rid of the TV right after finding out I was getting a new one. Called to get a reference number for the check and at first, they told me the reference number for the check was ** and the check amount was $1350.

Did you know that there is no direct phone contact with any store! They have a local service number you can call and just maybe they will be able to relay your issue to the store! I left something valuable behind when I went and bought a computer. I only noticed it once I got home. Because I could not get through to the store I had to immediately drive back 50 min/45 mi, forget about whatever other plans I had, and hopefully retrieve what I had left behind. Yes, it was my fault, but I don’t know any other store/establishment that I wouldn’t be able to contact. That policy is ludicrous and I will make a lot of noise about, because I’m really pissed off!

Purchased a new laptop; keys fell off; asked all data be transferred to new computer; gave specifics what screen should look like; nothing was added as I asked; had to have someone do it while I was there-still don't have all the information; turned new computer off when got home; turned on next day now locked out and can't get on the computer at all; purchased tech package for $214 but no one on line can help; no one even attempted to log in to help-was told someone could do that; appt now set for 2 days away and I can't use the computer; I just wasted my time and money to use this group; no refunds allowed so I'm stuck now

3/27/2023. 1:30 PM; Had an appointment with Geek Squad for help with my three devices, an HP laptop, Samsung Note 20 -5g and a Samsung tablet. Presented Tech person with a list. 1. Install virus protection app which syncs on all three devices), 2. Copy all passwords in McAfee True Key into Google Password Manager (also make it so Google passwords syncs onto all three devices), Erase McAfee and True Key. 3. Install Google One back and get all three devices to backing up then uninstall I Drive.

Best Buy sold and installed a wrong type of a gas range in my house, which caused gas poisoning and a fire hazard. I am trying to resolve the issue and Best Buy simply ignores it. One of the store supervisors Ricki ** promised to help and now ignoring my messages. It is simply appalling! Best Buy is not standing behind its products or services. I would never buy from them again!

Best Buy used to be a very trusted business but not anymore! Total Tech cares nothing about getting anything accomplished. For TWO DAYS I worked with them because my printer would not work with my computer. 15 hours total and not any better. They just stop the job. Don't call you or let you know anything. When you call back you have to go through the entire ordeal again. I finally looked for myself only to find it could have taken them 5 mins, took me 30 minutes to find out my printer is OUTDATED for a newer computer and no available drivers. I called to let them know after all this to at least clean up my computer for the mess they made out of that. While on hold a lady offered for me to buy another printer. Guessed it was a good idea. She promised I could buy one, the technician would be out the next day, install it and remove the old one.

Customer service doesn't work. I tried online and the chatbox said it couldn't help. I tried their GeekSquad and eventually was told to go to the store to talk w/ someone there. These delays set the entire remodel schedule off.

Buyer beware when purchasing the "Protection Plan". The salesman will tell you products can be exchanged but are lying through their teeth. Say you pay for a product for $199. In one year's time you try to redeem on the purchased exchange plan. All they will do is give you back your money paid instead of the exchange. Makes no sense when products increase in price. You've lost both on the cost of the plan plus the difference between what you paid and what the product costs now. In my case, a loss of over $100.

Best Buy Geek Squad intake phone workers repeatedly verbally abused me over a period of one + years. When I tried to cancel my membership following a heart attack in Fall 2022, they told me I legally could not cancel my membership & had to continue paying them. I sent a registered letter to the president, asking for a refund of monthly fees as compensation for ongoing verbal abuse. He never answered me & passed the buck to Erik, who completely ignored my concerns about verbal abuse & my request for a fee refund as compensation. This company is full of crooks, from the president on down to their phone geek squad. They should be monitored by government agents so they cannot harm innocent trusting people. Do NOT open yourself to this harm. Do not enter into a contract with them. They do NOT care about you, only filling their pockets with everyone's money!!! Their abuse affected my health & you should protect yourself, please!!

I went to Best Buy per instructions from Tmobile and another carrier I am trying to transfer to. I walked in and greeted the front door guy, told him what I needed. He asked me, in what seemed like a snarky tone, asked if I had an appointment. I said no, that I was unaware of needing an appointment and that the carriers didn't mention needing an appointment. This Manager at the front door, proceeded to snarkily respond that 'he wished the carriers wouldn't do that', I laughed and suggested maybe someone should tell the carriers to inform customers.

TV 2 years old barely and it started freezing up to a black screen. There's no reset button on this model!!! No warranty past 1 yr.!!! No answers to why and you lose your money on this crap of a TV. Customer service was horrific!! In this economy we can't afford losses like this and there's no solution to the issue! A rip off TV.

The staff was very informative, and helpful. I went in and they immediately helped out. Answered all questions I asked. Recommended me a very popular, and high-quality product. Will definitely use them again.

I had pre-ordered a game a couple years ago. On launch day, Best Buy emails me to let me know they don't have a copy for me. I decided to try them again for Hogwarts. If you preorder Deluxe edition, you get access to the game 3 days early. Today is the 3rd day, and Best Buy doesn't have the game. Unlike other retailers, they somehow allow customers to order more stock than they are allotted. The best they can do is say they hope to have it after the early access period is over. I'd love to support a brick-and-mortar store, but Best Buy just can't deliver.

Extremely Dangerous to buy from Best Buy. It can off shoot and they can charge you without delivering the product and claim that they have delivered. My experience with Best buy has been horrible and they just made me suffer to get a refund after they misplaced my order and kept me hanging by committing that they will refund but at the end did not refund my 900.99 USD. I lost this money for free because of their unethical false claims of delivery of the order. They talk softly with customer but they don't shy away from tricking you and loot you when they mismanage shipments. They tied up with FedEx which is another company who have no value towards customers. I would suggest not to buy on this platform. Once trouble catches you they will dump you and they won't care about the customers. Please have some shame on the cheap tricks that you play with your customers!!

I purchased hearing aids over $600 from Best Buy online. When I recieved the hearing aids, they did not do what the description stated so I called Best Buy. They sent me a return label and I promptly sent them back (within 1 week). Their website states that hearing aids are refundable up to 90 days. I recieved an email stating they received my return. MONTHS later, my credit card is charged for the hearing aids. I contact Discover Card (who did nothing for me). They said Best Buy returned them to me. I contacted Best Buy, they said hearing aids are not returnable. I provided them documentation from their website stating they were. Then Best Buy said they returned them to me, but I did not receive any email, phone call, tracking number or any notification that they were returning them to me.

I had gone to Best Buy just looking around at some PC's because I really had no idea what I was looking at but an employee had come up and helped me out with some knowledge about the PC which'd helped me with purchasing one. Now I have a PC and plan on enjoying the time spent on it with friends.

BUYER BEWARE! Sony cannot/will not support their products! Stay as far away from Best Buy and avoid purchasing a Sony theater system! Read all the complaints everywhere regarding how they continue to disrespect the customers! Their customer service is a joke! Corporate is well aware of these issues and refuse to do anything to resolve anything. Probably why they do not post their contact information. It’s not surprising since their CEO, Corie Barry is/was investigated for misconduct: Best Buy CEO Corie Barry being investigating for alleged misconduct (cnbc.com). “Best Buy’s board is investigating allegations of misconduct by CEO Corie Barry. The board received an anonymous letter and has hired outside counsel to investigate. The letter alleged that Barry engaged in a romantic relationship with another company executive.”

We purchased a washer and dryer from Best Buy. The Sales Associate was knowledgeable and very helpful. When the appliances were delivered and installed the men started the washer and dryer on a short test cycle and left. The washing machine shut off after 10 minutes, however, the dryer never shut off. It cycled on for 5 seconds and off for 10 seconds. So I immediately called the store and my call was forwarded to appliance customer service. Two and a half hours later and six customer service reps and not one person could help with this problem. No one even suggested that I pull the plug!!! I went back to the store the next day and told them to pick up the machines, I'd rather be without a washer and dryer for a while than depend on Best Buy appliance service.

BUYER BEWARE! we ordered a new washing machine from them when ours died last weekend. We ordered the matching dryer a few months ago and the process was fine. this time, they had a third-party vendor CTSI deliver the washing machine. They were in and out in 15 minutes and THEY STOLE OUR EXISTING PEDESTAL! They took my belongings out and dumped them on the floor! Then, they tried to lie about it. They tried to say we told them to take it and approved it which is not true. they put our new machine on the floor! Then they told us we could have it back if we came and picked it up from their warehouse across town.

Best Buy is not the company you would like to purchase anything from. They don't stand by the product quality or customer support to resolve any upcoming issues. Once the item was sold, they don't have any interest to assist the customers and will be sending you to the manufacturer, while the manufacturer will be sending you back to Best Buy. It is better to avoid Best Buy unless you like to lose money.

I just waited ALL DAY for Geek Squad to show up @ my house to check out a printer I just bought in the last few months & Geek Sqad NEVER SHOWED UP, NEVER CALLED REGARDING THEIR DELAY, NEVER NOTIFIED ME BY TEXT, NEVER NOTIFIED ME BY PHONE, they did not give me any notice, PERIOD, that they were not going to show up. I waited ALL DAY. They gave me a window of 8:00 AM to 8:30 PM that the Geek Squad tech would arrive. During the day they narrowed it down to 3:30 PM to 8:30 PM. But that was it! They NEVER SHOWED UP.

I really got smarter after the service from Best Buy. Now I know which monitor I need to get a perfect view of playing videogames, I also liked the service because they where fast and very helpful so this wasn't my last time going there.

Bought café appliances with installation. Still waiting for the microwave and the hood to be installed. They installed washer and dryer, ref and dishwasher and did not even explain how to use them. They are a disgrace. You call them, make an appointment and they do not come. The worst customer service.

They sent a 3rd party tech to my house to install a $2,500 washing machine. The tech's name was Moses. They showed up today, January 7th 2023 without any warning. They had no dolly or straps and slammed my new washer onto the ground. When unhooking the old one they leaked water all over my floor. When they asked for a towel to clean it up they asked if they could use the one in the room. We told them no we will get them an old one. They said “no we will just use this one“ and proceeded to use it. My wife calls me crying they are being so disrespectful. I asked them their name and managers contact and they started swearing at me over the phone while in MY house with MY WIFE. They laughed at me and slammed my new washer on the garage floor and left it there uninstalled, laughed and left.

I will never purchase another product online with Best Buy. Despite the numerous calls and communication I had with several customer service agents to make sure the mini-fridge appliance will be delivered to my apartment door with signature as opposed to dropping it off in the building lobby like a piece of package, the delivery drivers still failed to follow the specified delivery instruction. What's even worse is to discover that the bottom of the manufacturing box was completely ripped open with a piece of damaged & used junk inside! I'm so amazed & disgusted about the indecency of customer service.

If you think you will receive an item that was going to be received from Best Buy the next day... DREAM ON!!! I've been waiting over a WEEK. Delivery was cancelled the day it was supposed to be received. Customer service is useless. "You should receive it in 24 to 48 hours." STILL WAITING. My advice... Go somewhere else. That's what I'm doing once I get my money back.

Problem was solved, got my Apple Care plan back due cause of their error.

So I ordered over $800 worth of product on Black Friday. As of one month later, there has been no update in shipping info. Courier said the shipper (Best Buy) has not provided details to have the items picked up, despite them making a tracking label. This is the most terrible system I have ever dealt with. Get your ** together, Best Buy! I won't be ordering online here again.

After seeing a tv mispriced by $1000 and showing interest in purchasing I was blown off by GM Blake ** as well as CEO Corie Barry and several other executives. My guess is that one customer’s experience isn’t important enough to reach out to. I was contacted by Daniel is customer care whom basically called me a liar after as he stated what I reported was incorrect. I’ve been blocked from leaving reviews from their website and the 1 star review I did post has been removed, meaning they will react to my review but not to me after me emailing them. All this over $1000 for a company as large as Best Buy WOW!!!! Sadly if they had tried working with me it wouldn’t have even been $1000. Store 1475 constantly makes pricing errors and I’ve points them out before without asking for anything but this time I figured it couldn’t hurt to ask….

ON 12/13/2022, I took my personal computer into BEST BUY, 149 Fletcher Pkwy, El Cajon, CA 92020 to have it “cleaned” by the GEEK SQUAD. I was told that if it took the BEST BUY YEARLY SUBSCRIPTON for $200 my computer would be worked on for FREE for 1 year from this date. I said OK. ON 12/17/2022, I got an email saying the computer was ready to be picked up. After I picked up the computer I got another email telling me that my subscription had started. I also found out that they would charge my DEBIT CARD again in one year to keep the subscription going. It wasn’t told to me when I said OK on 12/13/2022. This is a “BAIT AND SWITCH” scheme if I ever heard of one. That's all a person needs is someone using their credit card a year from the original date.

Best Buy, rep was very informational. The desktop is easy to set up in looking forward to really using it. Hopefully ever works out as expected. Also this is my first gaming pc. I also purchase a mouse and keyboard separately which was also to set up. No problem at all.

Subject: Purchase at Best Buy online store, due to product defect, requesting replacement and picking up by UPS of the defective product, package lost by UPS, no resolution of the problem with Best Buy (no replaced product or refund), resulting in no product and no money. I bought a MacBook Air on 11/18/22 at Best Buy online store, it came with a BIG hole in the box, wasn't with ANY kind of protection between the box and the MacBook case, thinking about security, decided to request replacement. I contacted Best Buy on online chat, did STEP BY STEP WITH THEM ON CHAT, and scheduled a UPS pickup. UPS picked it up on 11/25/22 (Friday), the replaced product was supposed to come until 11/29/22 (Tuesday).

I bought a computer from Best Buy, but when the time came to pick up the computer, it was not available, they delayed it for 4 days and the day it arrived, I picked it up as normal, but when I arrived and saw the computer, it was not the same as I had I ordered from best buy online, I went through too many frustrations because the simple fact that they made me wait and that they delivered the computer to me was not a very, very bad experience

Installers came out and said I needed a new outlet installed for my new dishwasher. They said they would do it for $150 but could not do it till the following day. They came out to install it the next day but did not shut off electric when making connections. While this was being done they were hitting another wire in the box and blew out several bulbs in my house and the control box to my ceiling fan. I did not notice the damages till they had already left my house. I had called Best Buy and was told to call an electrician and get it fixed and they would reimburse me for the damages. Electrician came out and found that they were hitting another circuit that was running through the same box and it blew out control box for my fan and 6 light bulbs and a wall switch were burnt out along with my water cooler in kitchen. Eat but sent me to CRST Home Solutions and I was told since my Dishwasher was fine they were not going to cover damages.

This computer was everything I wanted and more! I love all the free specs it comes with and amazing speed! I can not wait till I start my gaming on here! I'm sure that me and my family will spend lots of time enjoying this computer!

I loved it. Best gift for someone who really needs a pc. I love everything about this thing. Instant log in to everything... I will be buying something for my cousin and I hope he really likes it as much as I did.

DO NOT BUY TOTALTECH. YOU WOULD BE WASTING MONEY. Today I spent 4hrs with BB customer support chatting. At the end, my refrigerator order was canceled - without my consent, I was charged with delivery charges for washer and dryer (after refrigerator cancelled delivery charges were added) and as of now no solution provided. And I was promised to get a call back from the supervisor/Manager within 2-3hrs and so far I have not received any call. Way to go BB. Being a total tech member if I was treated this way just imagine the normal customer.

How would I rate Best Buy if I could I would put no stars. On 9/28/22 I was to have my fridge delivered and that morning my fridge stopped working. Best Buy auto re-scheduled my delivery to 10/5/22 so with nowhere to put my food I lost all of it on 9/28. Called customer service they did absolutely nothing turned in my food spoilage info was told that because I cancelled my order I wouldn’t be reimbursed at all. I wrote to BBB they sent it to Best Buy and I get nothing so I’m out all the food I lost, the stress/anxiety this caused to me and Best Buy could care less what they did to a Customer since 2012.

Be careful when purchasing Game cards at Best Buy. If you don't receive an activation code on your receipt or at your email you lost your money because it's not returnable exchangeable and they will not even try to resend your activation code. The manager named Ryan at the Bestbuy in Philadelphia S Columbus blvd is a racist manager. He spoke to me like I was a thief in front of like 20 customers. I spend too much money at Bestbuy to steal 21.59. I am at this store every week buying my Autistic son his game cards. I was so humiliated and embarrassed the way this manager spoke to me. Then when I was leaving he attended another customer and was talking about me. He said, "Her fat ** better keep going out that door." what type of manager is that to talk in front of others?

We bought my son a Cyber power gaming pc for his 12th birthday from Best Buy and we could not be more pleased. It arrived in just one day and the Pc is awesome. It is colorful and runs very fast and very smooth!

I bought a Dell laptop from Best Buy two days before pandemic covid 19 lockdown in NY City. Two days later, I wanted to return but it was lockdown. All best buy closed. No way I can return the laptop to best buy. Then, I waited until NY City reopen to return it to best buy warehouse. It was a long process and up until now and I did not get my refund back. I called the customer service more than 15 times, the customer service department was relocated to other country and the customer rep was very rude to me. I went to bay parkway best buy for more than 8 times to spoke with few store managers. Problems was never resolve. I still have my UPS return package slip with me. Store manager confirmed warehouse received the laptop package. I still did not get my refund back from best buy. Please think before you go get anything from best buy. It's been more than 4 years now.

I purchased a digital download of office 2021 home and student from Best Buy on 11/25 and was told they had sent me the information to download the program. I never received this email and had to wait on the phone for over 20 minutes to finally get someone to send me the email. Once I got the email, I tried to download the program with the product key provided to me by best buy only to see that the only country region for this key was Russia. I then got online with microsoft for almost an hour only to be told that the key was only good for Russia and that Best Buy was committing a fraud against me because I didn't buy from Microsoft. Called Best Buy back no less than 5 times to be hung up on 3 times and told that I couldn't return this item but they would do me a one time favor and refund me the money. Couldn't get another key or anything. They wouldn't even let me speak to a supervisor after asking repeatedly.

Purchased a cell phone from Best Buy, called initially to verify I could get the upgrade price and not the 'bring your own phone' plan price. I was told I could the lower pricing but had to go into the store to retrieve it. Once in the store it was confirmed I could get that price but then was charged the higher price which I didn't noticed before leaving. Called them back and they refused to refund the difference. Then then eight days later I see online that they have the same phone on sale with the same lower price for both, activation and non-activated pricing.

NEVER EVER EVER Buy a TV From Best Buy. Purchased a Samsung 65" TV on 07/21/2022. The rear HDMI ports stopped working 3 months later. They sent the Geek Squad Out and said the TV needed a new Board, but said it is not under warranty and I would have to pay for the repair. You Ready! 14 Days is the warranty period. No one ever told me that when I purchased the TV. But it is very well written on their website. From Now on Amazon or BrandsMart USA. I will never buy anything from Best Buy again and will tell everyone about the horrible customer service. I called and spoke to the manager and he could care less. Really careless!! Date of experience: November 20, 2022.

Love this product. Will definitely use again. We needed to buy a gaming computer for the programs we needed to run for school. The programs works well with this computer. I know I will never need to buy another computer to run the programs I need to run.

Bought a Whirlpool fridge and scheduled install to haul away our old Subzero. When the team showed up they were surprised it was a Subzero and said we need to book a special team. We book special team and when they showed up they were surprised it was a Subzero and said we need to book two separate teams. The poor organization and coordination wasted both our time and the install team's time.

I purchased an upright freezer online from Best Buy in July and the delivery date scheduled was the end of the month. Then it was pushed back to September 1st. And again I received a generic message saying that new delivery appointment should be made. Even don't remember how many times I had to reschedule. At least 15! I contacted the customer service a few times but no use! Last time I was told to wait till January 2023!

My husband and I recently started a real estate business. Excited at the opportunity to get things up and running with our LLC, we established credit and invested in a new property out of state. We needed security cameras for our investment and decided to go with Ring. We attempted to purchase directly from Ring without success, then Amazon and several other retailers. Our search led us to BestBuy.com where we found exactly what we needed, in just the right style and color. We purchased the cameras online (early October) with our business credit card but, to our dismay, we received a text message and an email stating that they had canceled the order.

Good service, good parts. Was sold a much better computer than expected at a much lower price than expected. The salesperson was very well informed of what was in the computer and the differences. Would recommend.

I ordered HP Laptop on the 5th of Oct, choosen fast shipping to be delivered on the 8th of October and shipment has shown delivered by 8:29 am. I checked it 10 mins later with my high-security system in my building, they have never received it. We decided to check the building's camera and it was never delivered. Finally concluded it’s not delivered, called next day Best Buy for replacement, and choose to pick it up from store and after I have reached the store, they said the order was canceled and got text order cancelled, later asked for refund. They said, "Yes we do, wait for a mail confirmation" and I never recieved the mail.

I was on the phone trying to get assistance with my defective Whirlpool Washer I purchased in April of this year. After three hours on the phone with both Best buy & Whirlpool nothing was done...and I have to try this again tomorrow. BestBuy said since I didn't purchase a warranty through them (never was I advised that one existed when I purchased the washer & dryer), they couldn't assist me; I had to go through Whirlpool. The dryer I purchased in April required servicing in September of this year and the washer in October. I don't know which company is worse Bestbuy or Whirlpool.

10/27, 6 PM, our delivery and install window was 7 AM to 1 PM. Received no call about it being later in the day. Knock at the door around 4:30 PM today. It was the installer. They replaced the old with the new. Did a good job. Microwave is in good working order. It's been a road but is finally resolved. Still haven't received a follow up call from Best Buy.

I pay $217 a year because I am 74 yrs old and since retiring I have not kept up with the technology. First I could not find the phone number to the Geek Squad & then everyone I did speak to had a thick accent making it difficult to understand over the phone. When I finally reached the right place, because of Chris's thick accent it took a long time for him to understand me when I was giving him my new address. Terrible customer service.

I had to wait for 25 min to get help. The help I received was with the most ugly attitude and lacked the minimum standards of customer service. The Store manager excuse was that they were under-staffed. I received wrong information about products and services. It is a horrible store- Store # 397 on Leesburg Pike- Vienna-Virginia.

I placed an order for a television at the Best Buy at 8151 Blanding Blvd, Jacksonville, Fl 32244 store No. 430. On October 20, 2022 around 11:30 am. Placed my order in person for a 43” LG series 7 TV. We agreed on a delivery date of Oct. 24, 2022. I rescheduled my appointments for the 24th so I would be available for the delivery. I was called by Best Buy at 7:43 pm 0n Oct. 23 that the delivery would be made between 8:30 am - 12:00 pm on Oct 23. I confirmed the appointment at 8:40 am on Oct 23, 2022, again at 10:30, 12:15 and finally at 1:30 pm on the 23rd of Oct. Contacted support to advise me that the delivery had been rescheduled to the 27th of Oct. I am not available. This is unacceptable, I have now wasted an entire morning and afternoon waiting on something that is NOT coming.

I stopped shopping at Best Buy when they changed the rewards points. I am an Elite Plus member so I used to get 3 points per $ spent, now it is one. So I spend over $7,000 to put stuff in 2 houses and get the same one point that someone who spend $50 a year. No way. It is COSTCO time. The other day they charged the wrong card for my annual Tech Support and they said no way to fix it as it will mean all my support items will terminated. Best Buy you do know it is illegal to charge the wrong card? Inflation has nothing to do with decline sales. It is Best Buy no longer values the customer. Been a loyal customer since 1995. Now it is time to say Bye Bye.

Ordered a product online. Only took about 40 minutes. Then they called and said product was not available at store ordered it from (online for delivery). Cancelled my order then they took me to a site to re order. Took another 30 minutes to re order. The guess what? The item ordered at sales price wasn't there but the 1 at full price was. Gee and to think I just bought the Brooklyn Bridge and that small rock in Arkansas yesterday. I despise Amazon, but will now be using them instead.

I placed an order for a top of the line gaming mouse for $160. The item was suppose to be here next day however this was false and a bait and switch the next day I got a message saying its delayed. The item never arrived but eventually the driver marked it as delivered even though it was not here. I complained to BestBuy many, many hours asking on bestbuy support where is my item. they said we completed investigation and the item is delivered so there is nothing they can do.

Let me start by saying do not buy anything in Bestbuy.com for shipping, pick up your orders... If they lose it they will not be liable to replace it!!!! I am going to try to make this as short as possible as I am sure everyone is busy but I don't want this to happen to anyone else. On September 22nd I ordered a MacBook Pro for one of my new employees. That day I left the office and around 6:30PM I received an email saying the item had been delivered. I was very surprised as our office closes at 5PM and usually there is nobody there at that time.

I have order 8 months ago 6 appliances. They said and they even send email on May that my products are in the warehouse to delivery. They give a date for August. And I received only 2 of them. And I contacted them and they said they give my products to another clients!!! And still I didn't receive which I order in Feb 2022 and when you call them only thing they answer I have to wait, and then they said Oct 4 will receive. Ok. But when oct 4 came they said they don't have it again. Ok when will come. The answer is also they don't know and they can even say estimated time for this. It horrible service and company that you can't trust them anymore! They collect the money but no products delivered and no estimated time also. Really I don't know what to do.

I was in the store attempting to figure out where my fridge warranty exchange was at. No one on the Customer service desk knew anything. I was obviously very annoyed. I should have been dealing with a store manager and not the youngsters at the desk.

I just bought a TV from Best Buy and they were supposed to do the installation for me and they charged me $375 plus tax and couldn't deliver what they sold to me and I paid them $2104 as well. Still waiting for the product that I have paid for in full. The location where I bought my TV was 225 High Tech Rd in Richmond Hill.

They assure next day delivery but in 4 out of 4 orders they sent me an email saying "product delayed" with zero explanation and it took an extra day minimum causing a work stoppage for my clients. BEWARE!

Twice I ordered an item online, received confirmation of delivery date, numerous reminders of the delivery window, and texts the day of that the item was on the way. When the time passed of the expected delivery time, I called to find out that the item was never to be delivered that day and was on backorder. After the second time, I canceled the order and my Total Tech and will never use them again. I don't have enough vacation days to use for their accidental or purposeful misinformation.

I am only giving Best Buy one star because I cannot write a review if I don't give them at least one. They deserve none! I recently called Best Buy's "customer service" line for help with products I bought there (a washer and dryer). The customer service rep said she would need to get a supervisor on the line to help me as my question was outside of her ability to help. She put a "supervisor" on the line who identified herself as "Rasheda." Rasheda was very condescending and rude. It took me back just a little at first, and when her behavior continued to escalate, I asked her if she would transfer me to another agent. She did not transfer me and continued to be rude. When I questioned her as to why she was treating me in that manner, she hung up the phone on me.

I ordered an Sony Xperia 1 IV through Best Buy and it was supposed to come with WF-1000XM4 wireless headphones. The phone arrived but the headphones did not because the guy who placed my order in the store forgot to put the bundle. I tried going to the manager AND Best Buy Support but both of them say that they can't do anything because the "window for the promo had ended" and that "they can't give away the item for free" even though it's supposed to come with it through the pre-order.

I paid Best Buy for installation of my Projector which they scheduled for Sept 2. Some Best Buy people came out on Sept 2 and said the job was not scheduled right so they could not complete the job. Then it got rescheduled for Sept 15. On Sept 15 I received a call saying that it was scheduled wrong again so they rescheduled it for today, Sept 19 from noon to 5pm. At 3:30, no one from Best Buy had shown up and I had not received any call from Best Buy notifying me of the time that they would arrive.

Every time I bought from you to deliver to my house, the delivery fails, or Best Buy pays the shipping very cheaply, or you have to change the delivery method. Best Buy company needs, keep up with Global growth, Best Buy has stopped in time.

I ordered a tv from Bestbuy.com, selected a delivery date, tv was delayed was told tv would be there by the next selected delivery date. It was delayed again. Tried multiple times to reach a resolution to my issue with customer service, even went to a Best Buy store in Douglasville GA to see if I could get some kind of discount on a comparable model that they had in stock ready for pickup that same day, was told they would not help me at all that I could cancel my order and it could take up to 30 days to get my money back then I could place a new order. Customer service from the entire company is very poor. I canceled my order and will probably never order from Best Buy again

Wanted to share my experience to help inform others. Purchased this product brand new online and it arrived with multiple dents throughout the body of the unit. At the time of delivery, the damage was readily visible and I pointed it out to the delivery personnel, who informed me that they could not place the item back on the truck until Best Buy's customer service dept. processed a return. I immediately sent Best Buy pictures of the damage via Twitter DM and followed up with a phone call. The customer service representative told me he could not process an exchange for at least 24 hours because the item has not been marked as delivered in their system.

Lashauna called me nasty with a rude attitude, hung up on me and canceled my appointment when I questioned why she was canceling my appointment. Call was on speaker phone and Store associate happened to hear the entire conversation. When Ally answered the call she said appointment is canceled. When I questioned the idea of scheduling a time and leaving me a message to confirm and that I was simply calling back to say I am available, Ally got quite upset and punted me over to Lashauna.

Criticizing my life is very simple in many aspects, I risk little and I have power over those who offer their work and their service in my faithful opinion, sometimes the critic risks something new, the world is usually cruel with new products, what again you need customers, this product fascinated me, I will be happy to buy from you again.

Three times I made appointments to get the battery changed on my iPhone while I waited. I confirmed appointments and promised they would do service while I waited. All three times when I showed up at the scheduled times, they said I would have to leave phone overnight. Absolutely no concern whatever that they had promised to do while I waited. I will have to take it to an Apple store I guess. Best Buy are liars and incompetent.

Bought a TV open box from Best Buy. Condition was labeled as excellent. Was non-functional when I opened it at home. Returned it same day. They told me a computer issue prevented them from refunding me right away. They took TV and after 2 visits to their store, cancelled the order and refunded my credit card. Days later they charged my card for the TV that was already returned. Disputed with CC company and was told Best Buy provided proof that I purchased the TV. Now I have a $3,000 charge on my credit card that is fraudulent and they will not answer my emails or phone calls. Filed a claim with BBB and it's been weeks with no resolution. Best Buy just up and stole $3,000 from me. DO NOT DO BUSINESS WITH THEM. They are thieves and have ZERO customer service. They tell you it'll all be fine, but then charge you after they refund the money for a TV they took back.

After years of purchasing my electronics from Best Buy, I am never going to buy from them again. Best Buy uses a 3rd party delivery company and will not help you when your item is not delivered. Purchased a Samsung fridge which ended up being defective. Called Best Buy for a replacement within 48 hours of receiving the item. Was told they would deliver the new fridge today, Aug. 23, 2022, between 12 pm and 6 pm. Had to take a half-day off of work, only to have the 3rd party delivery company unilaterally cancel the delivery. Unbelievable! They claim they didn’t have a ramp to unload the fridge. What nonsense! How did they put the fridge in the truck in the first place? How did they make their other deliveries?

I bought a Samsung - 28 cu. Ft. Large Capacity 3-Door French Door Refrigerator on April 1st. It was to be delivered to my home in Round Rock, TX on May 2nd. Upon delivery, it was found that the door handle to the freezer was the incorrect size and would not fit on my fridge. The delivery man said they would get an order placed ASAP to have a new door handle delivered to me. In June after I still hadn't heard from the company, I called in and was told no order was ever placed. I then attempted to place the order with the Online Support Team, who said they couldn't assist so I had to call in and place the order. I called in and was told they couldn't assist and I would have to go to the store. I went to the store, even though it was entirely inconvenient, and the Supervisor placed the order for me.

Purchased a stove, a week later they delivered the wrong stove. Two weeks of phone calls of, "We're looking into it." A visit to the store a week later they deliver the same wrong stove AGAIN!! Call customer service for the 7th time, "we will look into it." First-person said do not use the stove, so I have been with one since the 9th. It's now the 23rd! Never again will I deal with such an inept company.

I have a protection plan on my washer. My washer developed 2 leaks and after Best Buy sent 2 repair men out 3 different times which I had to take off work for, they said the washer needed to be replaced. The last repair man came out 3 weeks ago and after talking to someone at Best Buy no less than 10 times and getting the run around, I still do not have a washer. I haven't had a washer for 2 1/2 months. I keep being told that someone at Best Buy will call me in 24 hrs but they never call.

I a ** 65 year old veteran took a ** 75 year old veteran to Best Buy in Hawthorne to buy a smart tv. The very pushy sell man took the older senior away from the tv I was showing for $199 simple to a very complicated $499 32" tv that's very hard to set up and connect. Also sold an extra cable not needed. After trying to set up and having screws missing, the tv never came on being stuck on #3 set up. So taking back to the store for assistance, the employee instead of being helpful automatically start saying, "You don't know how to work the remote." DA. S my friend jokingly said we couldn't find the screws.

I can't get no satisfaction. I attempted to purchase a printer from Best Buy Bloomington, Indiana and BB totally failed me... again. The sales clerk misinformed me of the specs for a Mac Mini. I knew he was wrong. When I questioned him, he became indignant and dismissive. I had a printer I wished to buy IN MY HAND, and he refused to serve me any further.?!! He was rude and disrespectful, so I cussed (probably shouldn't have) at him and attempted to see a manager. The staff ran me around. I had dealt with the GM before about a botched exhaust hood installation and he was great. This time he was unimpressed. I had purchased a blanket product protection plan. I guess I won't be using it.

What a horrible experience. About me, I am a 70 y/o disabled veteran, stroke survivor, and retired systems Engineering exec. I am too old for this drama. 1 August: I placed the order, it was to be delivered on August 4. 4 August: No delivery or message so I called BestBuy (BB) and was told "they created a shipping label, we can't do anything now, if you want a refund, wait for the delivery and send back". 5 August: Still waiting, no update from BB, per UPS tracking: "Shipper created a label, UPS has not received the package yet. Tue, Aug 02, 11:10 a.m. SHEPHERDSVILLE, KY". Called BB and spoke to an agent who said "it shows Aug 8 estimated delivery date". 8 August: No delivery and no update from BB or UPS.

They couldn't fix the stove they sold us, so they promised a gift card as a refund. It's been almost three months and they still haven't sent the card. They continually apologize and promise to send the card right away, but they don't. After a month of failed email attempts to send the card, one rep told me that they mailed the GC and for me to wait 2-4 weeks.

After purchasing a Samsung Z Fold and protection plan using 2 different cards. The card paying for the protection plan was changed so they were not receiving payments for 4 months and they claim that they emailed me about the nonpayment which was not so. I did not receive an email and they have lapsed my plan with no plan of renewing it. I lost all that money I paid before and now I need to repair my phone I have no insurance. This is unfair. I was not notified. Be careful who you buy electronics from.

I purchased a refrigerator and set up a delivery date. My window was between 7 am and 1 pm. At 11:45, I received a call that their delivery truck had broken down and they would not be able to deliver it until one week later. I told them that I took the day off work to accommodate their delivery and insisted that they follow through with their promise of today. They told me that they tried to call me yesterday and left a message. I did not receive a message and I can't help wondering just when the truck broke down. If the truck broke down yesterday, they had a whole day to make arrangements and fulfill their promise. They suggested I call the manager, which I did. He told me there was no record of the truck breaking down. He further told me that he could make a request to get the delivery to me today but could make no promise.

Difficult to initiate claim. Authorized Visa card $1495 until old phone received. Credited $1265. Call saying refunded 2x but wasn't. Deducted 2 more $632 charges from another unauthorized bank account. Did again after investigation.

Hi, This is to report the pain the customer is suffering on the basis of pathetic service provided by Best Buy l. The order has been placed on 3rd Aug and promised to be delivered on 4th Aug. Since 4th Aug I have been spending hours and hours to understand the status of the order which only states order is placed and loaded on the truck for delivery. This loading starts from 3rd Aug and continues till 7th Aug, don't know if the order is coming from 1 mile or from a different country.

Terrible company from start to finish. Zero corporate responsibility. Sales starts terrible with associates' knowledge of products suspect. Service after sale non existent. Website and phone service is a time eating joke and total waste of time. Motto, "Always here to help" is blatant lie! Try after hours… Blame vendors and shippers for any issues and just dodge any responsibility for anything. I wasted two full days with customer service with no resolution or answers. Offered $15 gift card for two days' time. That’s the value Best Buy puts on us consumers. Let that sink in! Buyers beware! Go anywhere else you will be treated better.

Heavy smoke poured out during pre-heat cycle of toaster oven. Happened on morning of day 15 of their return period. They had no replacement in the store so agent tried to acquire from warehouse stock. The system would not allow and indicated I had to contact the manufacturer for warranty service. Manager came over and said she would make an exception then minutes later told me I had to purchase their protection program for $16.99 to get a replacement. I explained this is day 15 of returns as stated on their policy. She replied that it's day 16 as the day picked up is considered day one. I guess that Best Buy considers the day to start when they open. When I tried to explain I was still by their reasoning within day 15 the manager wouldn't hear of it. I walked out and contacted the manufacturer who told me Best Buy should have replaced the item. The manufacturer has since replaced the unit.

I purchased a computer, TV and in-home installation of the TV on May 25th with a service date of August 4th from Best Buy. On August 2nd I saw that the computer was reduced by Best Buy by $110. I called to ask that they honor their store's price match for the computer as it even shows the original price with the reduction on their computer on 8/2. This lady placed me on hold three times, consistently telling me that she could not see the computer's new price. I was frustrated so told her to cancel the order (and I would just buy it again at the reduced price). She failed to warn me that cancelling one item cancelled everything else in that order. She only told me AFTER the in-home appointment was cancelled that she had cancelled my in-home appointment.

I bought a new 85 inch flat screen TV and November of 2001. The TV stopped working the screen went blank, I contacted the Geek Squad which is part of Best Buy. They proceeded to come out a week later and told me that the screen was bad and they had to order a replacement screen. They said it would take two weeks to get the new screen. I contacted Best Buy and said I had an extended warranty for two years on this TV and the TV was not even a year old and they should just replace it. They told me the screen cost less than replacing this TV so they had to replace the screen. Two weeks later they came with a new screen. Upon attaching it and checking it the screen had a crack in it and the text at that time told me this is common with these TV's that they usually get a couple of bad ones every now and then.

Be aware of Best Buy located at 8350 S Orange Blossom Trl. We are all aware that Florida is a glorious attraction area, but, unfortunately, It hosts many employees of big-name companies whom I discovered are highly skilled in deceiving and scamming clients to get rewarded and some incentives. This advice for all international travelers, more specifically, the Canadians, even if you think USA best buy offers a better deal than Canada, it is not worth it. You should not purchase anything from best buy USA if you are not an American resident.

Despite a $100-$200 annual fee for 24/7 tech support, it proves impossible to get what Best Buy calls a simple PC "tune up." This occurs repeatedly because: waiting time to chat with a remote agent can be interminable; should a customer need to speak with an agent who is handling such remote work, the agent's English is likely to be terrible; and, more often than not, a remote tech support session is ended only part way through--the job incomplete. That is because the agent either disconnects or claims "technical difficulties."

Had a problem with payment date (was told it was easy to change). A late fee was added on to account(called to remove). Mailed payment, got another late fee (mailed five days before due).. This last time I mailed payment six days ahead of due date and once again a late fee is being added, company is unwilling to adjust. I don't believe that it could take more than 6 days to go from L.A. to PHOENIX... This has to be a payment center issue! Low staff, whatever.

I made a purchase online on 7/9/2022 and pickup my laptop on 7/10/2000. The price drop on 7/11/2022 for the MacPro 14. I went to the Tucker, Ga location on 7/11/2022. They were not able to help me and directed me to call 1-888-237-8289 because a trade in was involve. I spoke to a Representative by the name of Jake (he was very RUDE). He said at first he couldn't make the adjustment but later in the conversation said he would make a one time adjustment, but he said because of a statement I made he will not make the one time adjustment. I guess I have to take the laptop back and repurchase on the sale price, which makes no sense. I do regret buying the total tech plan. I ask to speak to a manager/supervisor to see if I can get a Manual override or adjustment. I have shop with Best Buy for years and have never experienced this before. I am a Real Estate Broker and referred a lot of clients to Best Buy for appliance needs. So upset they Don't honor Price Match as advertise.

I ordered a Bosch - 800 Series dishwasher over a month ago. It was listed as in stock. For some reason I could not schedule an appointment for delivery but, Best Buy repeatedly sent reminders to do so. Every time I called, a representative told me that somebody would get back to me in 24-48 hours to schedule an appointment. At some point, Best Buy representatives started telling it me it was out of stock, and they did not know when it would be in stock. After a month, I decided to see if it were truly out of stock and so checked a store in a more populated area. It was available for pick-up in 1 hour. Not out of stock at all!

After a seemingly never-ending series of mind-numbing missteps, today I finally asked that my Bestbuy account and corresponding Citibank card be closed - FOREVER. Frankly, I'm surprised Citibank is willing to be associated with Bestbuy. I simply no longer have the time/energy to deal with 'the lack-of-everything' related to this truly UN-dynamic Duo. Good riddance!

I ordered an ‘in stock’ fridge in March, with a delivery date two weeks later in March. I called the verify prior to purchase the estimated delivery date, because we needed a new fridge rather quickly. The day of scheduled delivery, after no one showed up in the time frame, I called Best Buy, to which they told me the appliance was out of stock and would not be coming today. I was very annoyed as I sat around off work waiting, when they could and should have reached out to let me know ahead of time. Anyway, second delivery gets scheduled, for July, and I’m told a manager will call me back to send us a gift card for the inconvenience.

I bought a iBuypower Element MR and as soon as it arrived we plugged it in and right away it started shutting off every 15 minutes. I sent it back to ibuypower to get it fixed but came back and it was doing the same. Now, I tried to send it back to best buy where I got it from but they claim they lost it in the mail, even though tracking shows they received it. 1500-1700 down the drain. I also purchased the Geek Squad protection plan and they still charged me for trying to fix it. The computer was defective from the start and there was no way of fixing it. Now I have no way of purchasing a good computer, they robbed me blind.

I called the store looking to speak with someone with some product knowledge for guidance/advice on selecting an electronic product purchase. Best Buy no longer allows people to call the store directly. The only way to receive product guidance is to go into a store (I live hours from a store) or chat with someone over their website. This is extremely disappointing. It should be common practice to have people available to chat on the phone regarding products. I have specific needs and am finding shopping through so many options very overwhelming and chatting with a sales associate with some knowledge would save me a huge amount of stress. Best Buy is not customer oriented.

have purchased Very high end Fridge from the Best Buy and Purchased 5 year warranty from Geek Squad which was arranged by Best Buy. My Fridge is down Since Jan 2022. They are not fixing, not proving any kind of customer service. Every time I call, Rep has no authorities except memorized answers. Managers are not available every time call them, They do not have proper Appliances Service providers, Do not follow any Schedule, No one come when at schedule time and suddenly show up two people and they have no idea why they come, technician do not update system after home visit. Every time I call them, I have to start from zero, Two times they close claims without providing service or resolving the issues. I insisted to talk to Manager and REP hang up phone.

I am a returning Best Buy customer of many years and a member of Geek Squad. I am also legally blind. I had a simple question – when returning an old computer for recycling, could Best Buy remove the hard drive for me? I called the 866 number, listened through the menus, and got to the point where I was being transferred to customer service. Which took me back to the original menu. Over and over. So I tried the local store (Vancouver) number and got the same menus and again rather than the transfer going through to customer service, I was recycled back to the first menu again.

I purchased a TV 6/4, delivery scheduled for 6/9, missed work & TV arrived. It was defective.. Installers took TV back, never told BB what happen, never got a call apologizing for inconvenience. I myself had to make several calls to inform BB what happen and to try to get issue resolved, after those several calls I was told they could not help or give any computation & told instructed to go to store, store mgr schedules delivery for 6/11 so Therefore I plan accordingly once again to later receive another message saying date changed to 6/23.. So after all phone calls and having to miss work no one could help or issue me any type of credit or apology.. Worst service ever.. Never will I buy another Tv from Best Buy!!

*** RISK TO SAFETY OF FAMILY/FIRE HAZARD INSTALL*** First off, our sales rep was amazing but the contractor assigned for the installation has caused major damage to our house. Recently had an oven installed and it did not go well. The oven smoked up the house, the contractor left paper attached to the oven, damaged the wall, and shoddy wirework. The installation is a fire hazard and not up to code. The contactor damaged the stovetop and oven. They are a fire hazard until electrical and drywall are repaired. The unit was damaged upon installation. The contractor wired it incorrectly and the oven smoked and popped. He pulled out the oven and redid the wires but the damage had been done. He said BestBuy will cover the replacement.

I used the Apple Support app to make an appointment for an iPhone screen repair. Little did I know this was a pointless endeavor. I arrived about 15 minutes before my appointment to check in, I was expecting a wait for the repair to be completed of about an hour so I planned to go get some lunch while I was waiting. Turns out that they accept appointment times for times that the technicians are not there. I asked for a wait time estimate and was told the repair tech would not be in for 5 more hours so it would be sometime after that depending on how busy they were. What a waste of time.

Ok I'm going to first start off by saying this company has no integrity or moral ground. I purchased a note 20 brand new and purchased a full warranty in total cost me over $1250. You get a 14 day return period we all hope we never have to do but unfortunately I did within day 2. I started having trouble with my phone, tried returning my phone only to be denied 100 times. I have receipt and box and all well within my return period. I've tried to call only to get sent in circles literally and denied any access to a corporate level, and when I visit the store security is immediately called upon me for being a dissatisfied customer only wanting what she rightfully paid for.

The stuff of nightmares. On Feb 16, 2022, I bought a phone (Samsung - Galaxy S22 Ultra 256GB) that supposedly included a $200 Promotional E-Gift Card sent to my email address. Long story short, the confirmation email never came—nor did the actual gift card. I have since then changed email addresses, tried to reconfirm, called Best Buy multiple times, chat with them, went to a physical store, etc., and nothing, zero, nada.

Order was made April 23, 2022, (#** received confirmation, copy of receipt and e-mail that it will be delivered April 26, 2022, so I planned ahead, took a day off work, was sitting home, but item did not arrived, start emailing to Best Buy, 3-4 times at least, called, finally got lucky to talk to "live" person, got bunch of promises and that's it..NOT even ONE response to the email!!! Afternoon item was literally (thrown) dropped off by the front door upside down, knock in the door and I just saw the truck leaving.. no signature, that I was told needs to be.. nothing, I feel like I got something like a dole for homeless... for my $670??? I honestly don't feel like paying it.. TERRIBLE< AWFUL< UNBELIEVABLE.

I called to make appointment to get my "warranty covered" washing machine fixed. They diagnosed it over the phone, which is odd, and ordered the parts they felt were needed. (Although they are supposedly a repair shop, they don't stock parts.) Parts arrived and repairman came a week later. Of course, he needed another part. He put in the order with a rush delivery. The part was never sent, although the phone rep said that the repairman would bring it with him. He didn't, and had to order the part all over again. I was then given a repair appointment for almost a week later. I have spent so much at a laundromat that I probably could have called a reputable repair facility and paid to have the machine repaired right away.

The experience started with their price guarantee. Although I showed prove of discordant pricing between them and a major competitor (Home Depot), they would not honor it. I decided to proceed as the fridge fit perfectly in the space I had and it was not available at the other store - even though it was a 500 price difference. During the delivery, they gave me a 5 hour window which they kept extending by an hour and ultimately cancelled. By then I had emptied out the old fridge, making it ready for removal as was told to do. In the afternoon, they sent me a message to call corporate to rearrange delivery, only to find out that the only possible window was over a week away!!! What awful service. Make sure that you do not follow their instructions and get rid of all of your food, or you will probably lose quite a bit of money.

BE WARY OF BEST BUY! They now do sketchy business! I bought a computer and found out that they were charging me 28 bucks per month for warranty. Oups, my bad I must have not read the fine print correctly. Frustrated, I just asked to cancel. They charge a 103 cancellation fee. For what? I didn't use ANY of the benefits of their home membership and wasn't interested in doing so. They charged me months of a service that I didn't use/wasn't interested in and a cancellation fee. I was going to be buying an expensive gaming laptop but I will now take my business to online shops.

My son had a cracked screen on his laptop and had it sent away for repair. The original screen was a touch screen. The computer came back not a touch screen. The model of the computer only has a touch screen so I simply called to ask 2 simple questions... 1. Was touchscreen not an option? or 2. Did they not realize it was a touch screen and that is why it was replaced with a non touch screen? I called the store number. I got a person not at the store. They not only couldn't send me to a live person at the store to answer my question, they told me the only way to ask my question was to make an appointment. I couldn't even go down in person without an appointment to ask my simple question about my repaired product with an issue that was literally picked up one hour ago.

I cannot conceive of a more inferior product. Abruptly turns off for no apparent reason; features of programming disappear and reappear entirely on their own, switches channels by itself. Volume goes from 45 to 5 at will and requires frequent reset. Picture speed poor- buy a Sony worth the additional expense!

I normally use Best Buy for all my TV needs. Not anymore. ** them and their 200 dollar total tech crappy membership. They are making you buy to be able to purchase a PS5. It's 100 percent greed. 100 percent money grab for a service no one wanted and they were losing money on. They now lost an over 20 year loyal customer.

My order was cancelled by another store. I was extremely upset and she and her helper were amazing for my husband and I. She looked for the appliances I wanted. Not available, she helped find us new ones. Parmeet was wonderful..

Best Buy has policies that are not in the interest of the customer at all. It is as if they set themselves up to do a poor job and anger the customer. This is completely true when it comes to phones. If you do not buy a Samsung Galaxy or an Apple I phone, do not bother to ask if you can get a screen protector or a case for the phone you are about to buy. The 500 or so cases and protectors are only for those two phones. The $45 dollar restocking fee is idiotic and only serves to provide a negative customer experience. There are so many issues, I could write a book. The idea of customer oriented retail is the ability to say 'yes' to any sale and to provide an experience that tells a customer they are welcome and to come back to the store again. Best Buy fails miserably at both.

I brought in a 2 yr old laptop to the Geek Squad that had a damaged screen. The repair representative told me I would have to pay a $84.95 deposit to send the laptop off for repair and that the repair would cost between $110 and $240. I declined the extra charge of $100 to backup my computer in case they accidentally delete all my data.

The Best Buy credit card (Citi group) is asking me to pay the annual fee for renewal of Geek Squad Tech Support. However, I never had any contract with Best Buy about renewal of Tech Support, I never request this renewal tech support, I never used this Tech support. Since December of 2019 I am in Europe, even physically I cannot use this tech support that I never requested.

I bought a cell phone for $1,066.24 (tax+$150 gift card included ). I used the phone for 1 day and did not like so I decided to return it. When I got to the store, I was told there was a $45 stocking fees which I was ok with. However, after the return process was completed, the cashier told me the $871.24 would be refunded to my credit card. This amount was $150 less than the amount I was supposed to get. The gift card was deducted from my balance. Even though I never used it. When I asked if I could return the gift card, I was told that the gift cards were not returnable. This is unacceptable! I will dispute this issue with my credit card company.

I returned 2 batteries that were unopened on 01/18/2022. Best Buy return center in Kentucky received the items on 01/24/2022. Since then, I called customer service three times to find out why I never received a credit. I got nowhere the first two times. On the third time, 6 weeks later, I was told the batteries are not returnable, and they will ship them back to me. Their return policy on https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014 clearly states “opened consumable items including health supplements, health test kits, batteries…” are not returnable. The batteries I returned were UNOPENED! It didn’t matter to “customer service”. I will never buy another product from Best Buy. There are too many other options available.

Paid extra for the "Total Tech" which we were told included delivery, removal of old, and door flip on the fridge. When the 3rd party crew arrived they were argumentative and disrespectful. They stated it was a drop only delivery. They wanted me to pay extra for those services, which I believe was a scam. Literally left the unit in my driveway. It is waiting there still, but since even management (who was contacted after hiding behind national phone numbers) can't deliver service as promised who know when they are planning on getting it.