Best Buy Reviews

The employee pull the screws from somewhere saying the screws was in the bag which I know for sure they wasn't. Then this Spanish or ** guy went on and on how I don't know how to work the remote and I don't know what I'm doing. I said, "That's why we drove all the way back." Remember instead of sell the ** senior a regular television they sold a very complicated tv to a 75 year old senior. After he kept insisting I was to dumb to work a remote and me insisting I have 2 smart televisions and know how to work them. He constantly kept degrading me with very disrespectfully comment to me. His job is to help us with our problem not magnify them and not make fun of them. He get paid to solve customers' problem. I guess not ** Senior Veterans. Not being insulting over and over again.

My PTSD fight or flight kick in. Being threaten with very threatening insults now my survival instincts kick in which now come very dangerous for him, me and all that are present. Both behaviors is unacceptable by me and the customers in store. He should have treated us like any other customers in store instead of his racist rant against 2 ** VIETNAM SENIORS VETERAN. So my advice to ** customers if you notice your tv or computer not working it's probably intentional. Worst customer service ever and a very dangerous store to enter because then I was surrounded by my other employee instead of talk to their coworker and removing him or calm situation instead tells me to quiet down. VERY BAD STORE IN A VERY DANGEROUS AREA AND VERY BAD MANAGEMENT. Be careful. Very unsafe place to visit!!!!

4:52 PM - We made an in-store visit: the system was showing that the order had been delivered which explains why the credit card charge posted on 8/3/2022. In-store agent (ISA) called BB-Kentucky to check status handed me the phone, they asked me to give the phone back to the ISA. She talked to them for a while, in the meantime we asked for a manager, she merely verified that the ISA has done everything appropriately and that there was nothing more that she could do. Eventually the ISA handed me the phone and informed me that I was on hold and that it might be a long wait. I decided after waiting another 10 minutes that I would go home and call the 888 number that the ISA gave me tomorrow.

5:19 PM - We left the store. 9:38 PM - I receive an email "Your package is running a bit behind. UPS let us know that your package is now estimated to arrive on 8/08/22" [my note: it's already 9:38 PM on 8/08/22; really!!!!]. 10:08 PM - another email update "Your package is running a bit behind. UPS let us know that your package is now estimated to arrive on 8/09/22." 9 August: 12:38 PM - UPS delivered the system, 5 days late, yay! BUT: I was disappointed to find a cheap wired mouse and keyboard, Macally products not Apple. BB, you can do better. The system was configured with the HDD as the primary and SSD as storage. Ideally, the SSD should be the primary, i.e., have the OS and apps installed for faster access and boot up. It took 9 hours to switch and install all updates/upgrades.

Warranty conflict: Best Buy says in product specifications: Warranty Manufacturer's Warranty - Parts 1 year, Manufacturer's Warranty - Labor 1 year Apple says per Apple product coverage: iMac (Retina 5K, 27-inch, 2017), Repairs and Service Coverage: Expired. "Our records indicate that your product isn’t covered under Apple’s Limited Warranty or an AppleCare product for hardware repairs and service based on the estimated expiration date.

One positive, the product so far seems to be in excellent condition. One visible minor scratch (corrected 8/14). However, I am more concerned about the performance, functionality, and reliability. Time will determine this! I am not impressed with the COI at this point. Apple products are NOT worth the extra cost. The retina display only shines when the content is 4k/5k and maybe if I do my Web design on the iMac, otherwise it's just another display with hi-res! Best Buy you have let me down with the way you have handled this order. I am a longtime customer and now a former fan with 2 accounts. Amazon will be my go-to for online orders, sorry. I submitted this review to BestBuy.com on 8/9/2022, but no response, as of 8/14, it has not been posted.

Two weeks later, another rep confirmed it was mailed out and asked that I wait the full 4 weeks. 4 weeks later, the next rep said that there's no record of anything being mailed to me. All of that was after their excuse that they had an incorrect email in the system, though I have received emails from them for other purchases just fine, so clearly they had my correct email address. It's just one lie after another. Meanwhile, our stove has been broken for three months and with no means to replace it.

When I explained my missed wages he offered a $50 gift card to compensate. I refused but told him 4-$50 gift cards and compensation for my lost groceries might satisfy me. He refused. I shared another experience. I had delivery issues with them when I purchased a washer and dryer. A guy delivered it to my driveway and wanted to leave 2 pallets for me to contend with. I refused the delivery and had to fight with the driver to take it back. I had to call the police before he loaded them back on his truck. I called the manager then too. I explained that I set up a delivery with installation included. I further explained that I had no way of getting the units to my basement and if they were not installed by them, my warranty is null and void. Telling him of my previous experience did not prompt him to find a way to satisfy me. I canceled my order and went to Menards' site where I purchased the same model and will be receiving it tomorrow.

This company employs liars and complacent employees with no concept of keeping promises and no idea about customer satisfaction. I have been in the customer service industry for 5 decades and I have never treated anyone with such disrespect. I expect a "can-do" attitude when spending my money with a company. I will never buy from this company ever again!

As stated this is the worst service from best buy and this certainly calls to update the people on the street to understand your level of service. This has really taken far too many hours from my end not only to receive but also to cancel the order finally. Every day since 4th Aug to your service center waiting for so many hours to get in touch with someone, this was a mental headache to get through with your guys at customer service. Appreciate if this pain is being heard at a senior management level and someone will lean down to understand this has been the worst of all.

I waited over 2 months for this appointment and told her that the store needed to honor it. She told me that she could not do that, so I asked for a manager. She put me on hold 2 more times, apologized repeatedly and told me she would reschedule it. She kept avoiding allowing me to speak to a manager, but after 15 minutes she finally transferred me to a manager. The manager stated that she could not honor the original appointment but would reschedule it.

Meanwhile I was on hold so long that I had gotten into my car and had driven to a Best Buy store. So I hung up on the phone support and spoke to the store manager. She showed me the screen that shows that the service was not cancelled. So this morning I got up at 7am for the scheduled appointment (7a-1pm window). I called Best Buy customer support at 8am and was assured that the appointment for in-home service was there for today. At 12:20 I just called again and was told that the service had indeed been cancelled by the customer support lady that has caused me so many problems. The one whose manager refused to correct the error caused by her employee.

I proceeded to try to call the store but you can't contact your store you get an 800 number that goes to some kind of center that answers all the calls. After that I tried writing a letter to the CEO telling them that I felt they should replace the TV and that nobody is working with me and I can't even contact the store on the phone. They told me at this point wait tell the screen gets replaced for the second time and we'll see what happens after that. Two weeks later they came with a new screen. At this time they never even got in the house and told me that they took it out-of-the-box and they could see there was a big crack on the TV. They told me I needed to wait again till they got a new TV. They said that Samsung would not cover the TV and they needed to get another replacement.

So now I'm waiting for the third screen to come and finally after writing letters and trying to contact the company and nobody would get back to me I finally had them come out and this time the screen was good and they replaced it. This is the TV in my main room. It's the TV that we use all the time and we didn't have the TV for over a month because of all this nonsense and the company really doesn't care about the customer at all. Every time that I try to contact the CEO I found out that this all the emails go to a center that handles all the complaints.

Here is my personal experience: A) Bestbuy trained scamming sales Agents; I visited Orlando on December 26, 2021, and the above best buy store on December 28, 2021. I just wanted to see, What they could have different from Canada. I liked the displayed Samsung Z Fold 3, 5G. A lady agent approached me to show me how good this device was. I was interested, but I told her I was going to Canada in two days and would buy it from there to get the advantage of Canadian local extended coverage. Somehow she convinced me, best buy is the same in the USA, Canada and Mexico, and if I buy coverage in the USA, it will be valid in Canada too. A week after I arrived in Canada, I started to have troubles with the so-called Z fold, to name a few; the battery dies in two hours, so instead of having my iPhone in my pocket before, I now have to have the Z fold in one pocket, and a power bank in the other.

The Z fold in your pocket became too hot, to the point where you get hurt, so you have to take it out and hold it in your hand; a few minutes after, your hand gets hot, then you keep switching from pocket to hand, then to the other hand and after, to the other pocket. The screen turns on and off by itself. You get a call and hear the ring tone. However, no way to know who is calling or how to accept or decline a call; side buttons are useless even when you set them up correctly. Disasterous if you are in a meeting, non-persistent screen touch response, Keyboard lags while typing, improper display of websites on both screens, same application listed twice, message, phone, mail twice, and so on, no visual voice mail or Wifi calling, like my previous iPhone if you call or received a call, you can not hear the other side.

The other side can not listen to you, so you have to turn on the speakers in public. I bought Samsung earbuds, which are also glitchy and useless, so not using them anymore. Samsung member app offers are only available for USA residents. If you are not, you still see the promotion, but no way to get it. You have to provide a USA address and not a Canadian address. And there is a lot more. I never contacted BestBuy. Instead, I got Samsung customer service several times, and all that they do is access your phone remotely, play with the settings, and tell you nothing wrong, but you are the one who uses the phone and knows there is a problem. Most recently, I was holding the phone in my hand and got very hot, to the point I let it go, fell and now has a scratch and indentation at the edge of the frame. It's only seven months old.

Z Fold looks nice and can be a great piece of art if tested well before throwing it on the market. I remembered I purchased extra coverage from Bestbuy. As Samsung customer service is useless, I decided to contact Bestbuy Canada. I learned from them that Bestbuy USA and CA are not one company, as the sales agent told me in Orlando when she convinced me to buy the Z fold with the extended protection and coverage in the USA. Here the big shock comes into place.

B) Best buy USA customer service: Yesterday, I contacted them to initiate a claim process about the battery, the software malfunctioning, the speakers and the recent physical damage; I spoke to 9-10 agents, the most unprofessional, inexperienced, rude people I ever encountered. I spent 30 minutes every time I talked to them, though the first agent was typing while I was talking. She told me, I documented your case, and any best buy agent can get access to it. First, she apologized because I was misled by being told that best buy in USA and Canada are the same. She confirmed the incorrect information and offered me to bring the phone to a USA-based Bestbuy store, which was not practical. My counter offer was to get it checked in Canada. Then she transferred the call to another agent who might help.

Additional 10-15 minutes of waiting resulted in (how can I help you). Politely I said, can you see your colleague's notes? His shocking answer was that (there were no notes). After extra 30 minutes of explanation, he transferred the call to the other ghosty correct department. I requested that his notes be accessible so I would not have to re-explain myself. I call that (the kick-out transfer); he put me back on the main menu. After pressing different numbers, end up with a feminine voice (How can I help you?). NON Insane person would say (not again, you are the third one?), her reply matched my tone, (Can you hold please) and bang, hang up. I decided that should be enough for yesterday.

After I woke up this morning, I was looking for another exciting story. I decided to try the miserable journey again; hopefully, someone can help. I attempted several calls; the first agent gave me an ID number and transferred me to Bestbuy CA, and this magic ID should take care of things. Bestbuy CA had no clues about what was going on. All the numbers on the invoice, including plan ID, SKU number, and Customer service PIN, beside the magic ID number, led them to nowhere. They asked me to call Bestbuy USA and ask them for a global coverage ID.

Back to the USA, another agent, sure it is easy, hold for a minute, and I will provide you with the global coverage ID. The pen on my right hand, and the left has a piece of paper. ROBO? No please, I can not argue with you. Regardless, she was the most sociable and direct to the point (would you like to receive the link by SMS or email? I could not say give it to me now, and I had to choose one.) I picked up a SMS, clicked the link, and the page opened, info entered, sent the confirmation to my email, copied and pasted the confirmation, and the page agreed to open its door. WOW, finally??. Nothing there except my face reflected on the screen.

Another call to Bestbuy USA should not hurt more. This call was different. Why? Well, I met the least professional, the experienced rudest, and the less trained creature for the first time in my life. After 30 minutes, Loudly, he said, sir, the phone system is failing; I can not hear you, call us back if the call dropped; and another bang. I decided to call Bestbuy Canada, the people who respect people, the honest agents, the ones who are willing to help, as help runs in the Canadian blood. He listened patiently, escalated the case, and will try to contact Samsung on my behalf, as I am still within the one-year manufacture warranty. Confirmation email to prove he was telling the truth. Glad my day ends with a Canadian customer service agent.

C.**/GA

To recap, I bought an expensive item from Best Buy where I've been a customer for at least 15 years. They lied to me about the stock status and strung me along for over a month. Then, when I confronted them, call center representatives and chat representatives still tried to tell me it was out of stock. One admitted it was in stock elsewhere--just not near me.

Well, July rolls around, and once again, I’m left waiting for a delivery that never comes. I called again and explained this happened before, and the customer service rep won’t let me speak with a managing supervisor. I was on hold over an hour. I specifically ordered this appliance because it said in stock, and I verified it was in stock prior to ordering. Not only have we been months without this rather expensive appliance coming in, but it’s impossible to get answers from calling. I’m extremely disappointed in Best Buy, and hopefully this review saves you a ton of wasted time and annoyance.

I selected a variety of menu options repeatedly, but every single one referred me to the website or chat line. Because I am legally blind, I can't see to use chat line – I need to speak to a real human being. But customer service was impossible to access. (One option I chose just produced a dial tone so I had to start all over again.) Best Buy needs to get enlightened, as most companies are. Visually challenged people may spend as much (or even more) at Best Buy, but usually cannot use chat line or website info and need to speak to someone. We deserve respect, too. After more than 3/4 hour I reached a real person by going to the products return option. She answered my question in mere seconds.

How could he leave the job knowing this could be a fire hazard? It's infuriating to think the house could have burnt down because of the faulty installation. The unit is on backorder until July. We (a family of 4) need to figure out how to make meals while we wait for repairs and the replacements. To file a claim we have to process with Sedgwick Claims Management Services, which has been a nightmare. It took a week calling multiple times a day to get contacted. I did eventually get an email but be ready to deal with a slow process. I am awaiting a response and would like to work toward a resolution.

I've contacted my service provider and changed Sims 3 times ruling out any fault on their end and then continued with Samsung, again to get sent in circles hung up on or left waiting in chat for them to never return. At some period in the first week my phone pops up with a screen that gives instructions, as confused and soon gaining worry I left it alone not knowing what it was. Turns out it's a "customRom" that had been pre installed.

After all these chain of events and repeated attempts to resolve this issue I find that now my home security and Amazon account had been severely breached taking over my whole security system. Someone has been remotely hacking my phone. This custom rom has left me wide open to intruders and now in 3 dif countries my names being used. July 4th 2021 I finally got a dif location of Best Buy to replace my phone. Being it was near closing I was asked to come back next day, I did. They reassured me they were going to take care of me as my tears ran down my face for finally finding someone to help me. I came back only when I came back I immediately noticed his attitude was not as friendly. He takes my phone and said they have no more note 20's in stocks but have an s21 ultra. I said ok but then seen him open the box and it had a label saying "open box ".

To be certain I explained to him I was not taking an open box. He assured me it had not been a return. I told him no it needs to be a brand new phone as I paid for and you will not use my warranty. He argued with me and I felt this was my only choice and hoped he was telling the truth that it was not a return. So he sits there doing stuff on my phone for over an hr, I remind him to give my SD card back, write a note on receipt as a reminder. As he finished he was redoing the receipt to reflect the s21 but he never returned the $200 difference I was owed. He used my insurance without my consent and telling him no and still charged me additional $20 and never returned my sd card, they literally stole from me.

This phone immediately had same issues and I tried to return it very next day and asked for my sd card, they said it phone been sent out and no sd card and no return, I Said them you can pay me for the cost of sd card and they ignored me and called security. Again I leave and I call, they then tell me they will not help me and that I'm the one who did this to my phone and here we are a year later still fighting to get my money back, get my identity back and no one from this place will do anything and I have full legal right to do so under their policy so now if I can't a reduction and if I have to Hire a lawyer you can bet your top dollar I'm coming for them and it's not going to be pretty, this company will sink if it's the very last thing I do.

This company is a disgrace to the American citizens that they prey upon and then some. Save yourselves the irreversible damage that this company causes and stay with your cell provider for purchase, go through the manufacturer for computer or phone purchases. Let this company sink hard. How dare they treat anyone with such disrespect who is just a consumer who needed a phone and put their trust in the absolute worst company of all time!

Here is the story of my calls to Best Buy (888) 237-8289. All calls in central time:

• The first time I called on 03/21/2022 ~3:53 pm, I was lied to by the operator who told me that the gift card was applied to the balance (it wasn't) and that there was nothing they could do. She tried to convince me I paid $200 less while I had my credit card statement with me. Unreal. Then she transferred the call and I was told to sit tight and wait a couple of days/weeks to receive a physical gift card in the mail because she had "created a case for her manager to review." More lies.

• The second time I called on 4/13/2021 ~1:09 pm, they told me to call the "cashstar" department. I called them ~1:28 pm and talked to Carlos. He said that these gift cards were not issued by his department and that I should call Best Buy again to have it figured out.

• Today (05/02/2022 ~9:37 am), I wanted to give it one more chance so I called I called and I was told by the operator that the gift card was issued and that there was nothing they could do. She said I should talk to the gift card cashstar department (NOT AGAIN!) to which I explained I already had and that they sent me to Best Buy again b/c these gift cards were not issued by them. She insisted on transferring me to which I replied: "No, I'm done playing this game and I need you to give me a solution." She then proceeded to hang up.

Aaand this is my story of how a store I thought was legit scammed me with fake advertising. To be fair, it's not the $200 I care about at this point, but the feeling of being lied to/deceived without a second thought. Instead of being a valued customer and finding a solution for me (e.g. a physical gift card), they'd rather lie to me, play ball, hang up on me, etc. and I'm not gonna take it. I've also been given multiple reference ids and have records of my conversations with agents. I have documented everything and plan to keep spreading my story and continue with legal proceedings if no resolution is offered.

I called the corporate office and asked if I could leave my number for the manager of the store to contact me or the manager of the repair department. No! They can't call you to answer your simple question. you have to make an appointment to leave your job and go down to have a simple question answered. I asked if I could email them my service order number and my question... NOPE! can't do that either! This is the least helpful system I have ever worked with. Not one person can answer a question.

All of the responses are "you would like to make an appointment. Is that right?" No, and I can't believe that the 8 different people I spoke to are paid to have no answer whatsoever! It is like the entire company has a bunch of robots working for them! This is my first experience with Best Buy and ABSOLUTELY MY LAST! I was not even upset about the screen as it could have been a simple misunderstanding. This on the other hand is nothing less than lazy unknowledgeable people who REFUSE to assist you!

After a few days, the repair center emailed me that to repair the screen would cost $448 plus any other unforeseen expenses during repair, plus applicable taxes. I declined the repair, since the laptop only cost $479 new and I was willing to spend a few extra dollars to buy a newer one. They told me I could pick it up the next day, but when I went to get it, they didn't have it back yet. When I did get it (and they did refund my $84.95 deposit), I took it by a local repair shop (Magic City in Trussville, Alabama) that gave me a repair range between $120 and $195. They repaired it for $175. I will not be returning to the Best Buy Geek Squad.

I have no contract with BestBuy for Geek Squad Tech Support renewal. While the signature on a sales receipt proves to the bank that the payment was authorized by the cardholder, it does not prove that the cardholder was aware of and agreed to all of Best Buy terms. Sales receipt states [We will send you a reminder email before your annual renewal date and advanced notice of any price change]. However, I NEVER GET ANY REMINDER EMAIL.

There are a lot of bad things going on because of violations of my rights by Best Buy. I was asking the Geek Squad and Best Buy to fix this problem, they promised to do so, but they did it partially. Best Buy card (Citi group) is charging me with late fees every month and completely destroyed my credit history record, and I never had any debt in all my life. Best Buy and Geek Squad is bad and dishonest business.

1st case # ** (received return 1-18). 2nd case # ** (called and got confirmation that the return was approved and bought My Daughter the iPad on Feb 2nd). 3rd case # ** (called 3-1, still no refund, they said return was still approved and was 5 days away). Called today 3-3 (said the refund was rejected). They outright lied to Me, said My refund was approved, to get Me to buy the iPad.!!

Frustrated, I call customer service again. But this time a resolution to my trouble had to be met. My proposal? Exchange my screen for an open box available online, for the same price. Easy? No. “You can return the screens at the store and have order the open-box at matched price,” a Best Buy customer service rep said. I asked him to note it in the case, so there would be no issues upon arrival. “Sure, I will put that in the notes, here is the case number,” a Best Buy customer service rep said. But it was misleading. At the store level, Best Buy can not order open-box products. “We can not order open-box because the numbers are different,” a Best Buy store rep said.

I opted to receive a gift, so I could finish the transaction as promised. Then, I realized there seemed to be a maze to resolve my issue. This are what multiple customer service reps had to say.. “Sure I can order-,” Call had cut out. “There is no way for me to order an open-box for you sir,” a Best Buy customer service rep said. Another said something that was not true, again. “You can order at the store,” Best Buy Customer rep said. “Seems like that open-box is out of stock,” Another rep said. When we were just about to finish the transaction.

Upon further investigation, the open box sku #: 6404051, Dell - U2720QM, excellent condition Is located in Mountain View, in stock. Not only 1. But 2. The floor manager topped all of the excuses.. “There are no notes that an agreement was made to match the price of that item,” a Best Buy Floor customer service floor manager said. This means that the first rep had lied to me, with proof. Absolutely nothing obscene about my expression. It is simply my experience with the product and interactions with Best Buy. I felt misled and unresolved. Lastly, as a long time customer. It makes me not want to shop at any of their locations. B&H Photo may be the only way to go from here. Sorry. My question to best buy. What is your resolution to my situation? Also, how will you avoid this in the future?

In January I was able to create a date that the truck would be available and I would have time to bring the truck to Best Buy to have the installation done. I called and after being on hold for 1hr and 27min I was able to scheduled the appt for Feb 18th. I explained to the guy on the phone my needs and he said "no problem it will take approx 2 to 2.5hrs to install."

Flash forward to today. I took off work, made sure I was early for my appt, walked into the install dept at the Best Buy in Riverside CA, informed them of my appt time and what I was there to have done, and was told at that time that total tech only covers installation of items purchased from Best Buy and that it would cost 149.00 in labor to install the amplifier and speaker. I advised them what I was told when I specifically asked that very question. The response was simply, "sorry you were told wrong. " At that I responded that I would just install it myself, thanks for wasting my time.

I then went into the store and spoke to a "Manager" and explained the entire situation to her. I also advised her that I don't want anything but Best Buy should do something to ensure that the upsell lies that are being told don't continue. I also asked why the person I scheduled the appt with on the phone didn't mention anything about the product needed to be purchased from BB. Her response was they work remotely and are not well informed. When asked what she was going to do to make sure someone higher up knew about this and how she planned on making sure this doesn't happen to someone else, her response, was no response. Congratulations BB on scamming yet another hard working person out of their hard earned money. -J**

Matt ** in the PC sales noticed my irritation and search and stopped to assist. He went back to the Tech desk and found a complete misunderstanding had taken place. The Tech rep had not thoroughly checked for my job; but Matt did and saved the day! In my opinion after 48 years in business myself, you have a winner in Matt. He appears to me a natural at conflict resolution. And he has that willingness to step up for the customer even when the work is not in his area. Employees like Matt ** are hard to find and can do greater things for Best Buy.

I live texted with customer support and the agent said, “sure, if you are sure you want to cancel I can do that.” The agent said that after a delay which they said they were checking. I said, "Are you sure because I suddenly received an email that said my TV was shipping." The agent asked me to hold again and came back and now said, “Oh, sorry it’s too late.” The words “deceptive advertising,” “deceptive and devious practices” do not begin to describe what Best Buy will do to get your order, and then make it difficult for you to cancel. In my case the day I ordered they said they couldn’t cancel, but the next day the item still hadn’t shipped. By the way it is now Day 3 and no TV and now I see that it will be 2 more days for UPS to get it to me. I recommend that you stay away from Best Buy.

Now get this, the package is shipping from some town in Tennessee, where it is later sent to several other cities in Tennessee. I live in Kansas, so it shouldn't be hard to send directly to Kansas City from Tennessee, but NO, they send it to Massachusetts, where they lose the package and still don't inform me. When I call they claim it was already delivered. Then they backtrack and ask if I want a refund. But then after I accept they claim they need to review it. It is no wonder that Best Buy is going bust and being sued. Don't buy anything from this crooked company and if you work for these crooks get out now.

So, I called customer service again. I had to re-go over my situation several times for something that should be pretty simple. I want the money refunded to the credit card that I used instead of a gift card. After wasting a lot of time on this, I was told that they could cancel the gift card and that I would receive a call within 24 hrs regarding my credit card refund. Knowing how this went last time (someone promising me that I would receive a call and then never receiving it), I asked for a phone number I could call if I didn't receive the call or a complaint ID I could have for tracking purposes. I didn't want to lose the $75 I currently had. Instead, they hung up on me. Wow... I have never had such an unprofessional encounter with a big retailer before. Will never shop at Best Buy again.

After 18 minutes on the phone, I was disconnected. I called back, waited 15 minutes on hold, and spoke to someone offshore who eventually said my request (to schedule an in-home repair appointment) was not "in his scope." I patiently waited to speak to someone else. He told me Best Buy does not have in-home service for sound bars. However, my sound bar is attached to my TV with a full-motion bracket which was installed by Best Buy! I would have to hire them to disconnect it to take it to the store! The call took over an hour. I can cancel my Geek Squad Protection next year but I have wasted what I paid so far. They took my money and gave me nothing in return but a headache.

I was on the phone for 2+ hours and they were unable to change the address. I stated multiple times that I must have my dishwasher at the scheduled delivery date which was 12/17/21 and the only way the exchange would be done would be if I bring the damaged dishwasher to the wrong delivery address. I stated to the representative that I will have it at the location and will need a 45 min heads up upon arrival. The delivery company then sent me a text message that they are 5 minutes from the delivery location. The message was sent at 11am and my delivery window was between 1pm - 5pm. I texted the driver back telling him it will take me a few minutes to load up the dishwasher and bring it to the location (Given that it was 3 hours before my delivery appointment). After that I got completely no response at all. I tried calling and all my calls got sent to voicemail. The driver's delivery phone number was **.

A few minutes later I got an email stating that my delivery was canceled. I called Bestbuy.com immediately and was given the dispatcher's phone number **. I spoke to the dispatcher and she told me that the item will be delivered in about 1 hour. I loaded the item up, brought it to the location and waited there for over an hour. I called the dispatcher's phone number once again and they told me that I must reschedule. I asked to speak to the supervisor and he stated that he would have the drivers deliver my order, he will call them and get right back to me. 30 minutes go by and no answer.

I call again for the 3rd time and it goes to voicemail. At this point this is ridiculous as I'm getting lied to, I'm wasting my time with this delivery company. I call customer service 4 different times and each time they tell me to hold and ends up being hung up on. I finally get in contact with a representative that is willing to help. He states that the soonest delivery date is 12/21/21. At this point I now do not have a plumber that can install this due to the holidays, as all my local plumbers are backed up till the second week of January. The representative stated that they can cover install but it wouldn't be until 12/27/21. I agreed to wait, he told me that he completely removed my old address from my file.

Now 2 hours after this was supposed to be handled I get an email and it is scheduled delivery to the wrong address once again. I have lost all faith in this company. They do not care about their customers, I have been lied to by at least 4 different representatives. I am extremely frustrated right now. I will not be doing any more business with this company, they have gone downhill.

So the ONLY option I had is, now I had to cancel the service completely Because I am not going to pay $217 a year for an older computer--I mean 2 years worth of $217--you could just as well buy a new one!! BUYER BEWARE---Best Buy has no loyalty toward old customers---Now I will NEVER buy anything in the store--simply because of this Horrible experience--not to mention how long it will take to get this refund right before Christmas!! I am not sure how they can just change an existing plan I signed up for years ago, and then take the new amount out of your account either.

I believe the truth is Best Buy never had the product in stock in the first place. This lie was merely to get you on the hook. There was no communication about when the order would be filled- of course not, because they never had it in the first place! This practice of claiming to have something in stock that you don't have is to me complete fraud.

I called back and was placed on hold then after being told by a representative who sound as if she had no human emotions like a robot, that the order is STILL in transit, when I told her I am no longer at the home due to waiting 2hrs past the expected delivery time and that I have not yet fully moved in and was only there to wait for the delivery, she placed me on hold then their phone cut off ( what a coincidence). I called right back then was so fortunate to get their automated system saying they were closed for the day. The next day on my lunch break while at work, I called Best Buy again to address the issue, the representative told me that she could reschedule the appointment. I told her I could not be back at the property until Friday, she assured me that the appointment was rescheduled for the items to be delivered and installed on Friday December 10th 2021.

I said ok, I will be there, all the way Up to the date of the new scheduled delivery and installation date, I received texts and emails from Best Buy confirming my appointment on December 10th with a delivery window from 1:30pm to 5:30pm. At 11:45am on December 10th, I received a call from the driver saying they were 5 minutes away from my home, I felt relief that finally this will be over BUT no, little did I know this was going to become even worse. The driver came to my door and said "they have me down for delivery but no installation." I said I paid for the installation, he said "I see it here, but it was not scheduled with the delivery and that they were not given the equipment I paid for to install the items. He said they will have to take the items back because they were not equipped to install them that day.

I can't explain the frustration I felt. I called Best Buy and once again I got another robot customer service representative who acted as if I had no reason to be upset. I was once again told that the item is showing in transit and that they have no way of changing it in order to reschedule the delivery because the delivery service is through a contract service they have no control over. I asked for a manager, I was told they were all busy and that there was nothing the manager could do that he could not. I asked for my order to be delivered and installed and expressed the frustration I was going through since December 5th with Best Buy. I was placed on hold for a manager, the representative came back told me that he was going to transfer me to a manager then they hung up on me again (The phone just happens to get disconnected AGAIN).

I am still without my washer and dryer and also without an appointment to have it installed and also without my money that I used to purchase the equipment. No resolution, POOR customer service and unreliable delivery service. My experience with Best Buy has been one of my WORSE encounters as a consumer. DON'T expect any real resolutions, the customer service team are like robots, they are outsourced just like their delivery service, therefore you will not get the customer satisfaction that Best Buy promise when they are taking your money in the stores or online. Best Buy has the most Horrible service don't spend your money with them if you don't have to. I wasted time waiting around for something I paid for to be delivered and got so sick with a headache dealing with this issue and their robot customer service reps.

I called in immediately and after about 20 minutes they had the installer call me. I explained the issue and was told they were at another install and would call me back. They never did. I called them back several times only to be sent to a voicemail box which was full. I called back in to the Best Buy concierge desk 5 times and was given different information all five times. The last person I spoke with said the installer's scheduler would be calling me back at a minimum by 8 PM to schedule for next day, but I never got a callback.

Called back in this morning and spoke to a different representative who explained the earliest she can get anyone to my home is next week and if I want to get something done sooner I have to go in to the local Best Buy store since they control delivery/installation schedules. I am now sitting on hold for the past 5 minutes as she at least did offer me a partial refund, no idea of the amount. However, I guess I have to call back in to find out because the line just disconnected without her ever coming back on the line. You would think spending thousands of dollars and paying to get their "premium" concierge service would make Best Buy want to create a customer experience that would keep you spending your money with them in the future. Their actions say otherwise. If I could give them one star, I would.

Then on Saturday I get a call saying they were delivering the replacement on Monday. I guess Best Buy expected me to be grateful? That it was now 4 days instead of 5? It didn't matter to Best Buy that I was without a refrigerator for 4 days OR that the time they TOLD me they were arriving was inconvenient to me. Because why should Best Buy actually do something to help the customer they wronged? Run far away from Best Buy!

I tried getting on the chat, but I kept getting transferred to different people, after an hour I told they could not escalate this any further and could not understand my issue. I tried calling customer service again and was hung up on again. I had asked for managers multiple times, but never could speak to one. I would never recommend Best Buy based on their customer service. I do not think they care about their customers. If you are buying appliances, do not use Best Buy.

I called in and the person was unable to assist me in any way. I just wanted my money or my product and he couldn't do anything. They seemed nice but would not let me speak with a supervisor and the person on the phone told me that Best buy does not send to APO addresses. So either he was lying to me or the website was. So my recommendation is for no one to shop at this store ever.

Okay, fine, they suck and their QA folks are worthless. Well, we put the TV up and notice there is a nice crack on the left side and the screen is separating so this was garbage. Start boxing it back up and the wife is trying to get hold of Best Buy. Customer service center in the Philippines and he can't understand what she is saying. So, we go BACK to store #250 and go in and tell them the TV is broken, they tried to sell an open box item as new and I wasn't happy. "No more of that model in store, no more to order, we'll refund you." All of this being said like they couldn't care less. So, I used to spend a fair amount with Best Buy but no longer. I ordered the TV through Amazon this morning so Best Buy lost the money. Wasted a whole day plus two 30 mile round trips worth of gas. What a dump this place has become, no care about customer satisfaction and as far as I'm concerned, scammers trying to sell returned goods as new. Avoid Best Buy at all costs.

Later when my phone needed service, Samsung told me to take it to bestbuy, they are authorized to service it under warranty. I made an appointment at bestbuy, and waited all day, just to be told that they wouldn't work on it since I didn't buy it there (even though Samsung had already authorized the warranty repair thru bestbuy). Then they changed their story to "we can't fix phones here". Which lie do I believe? They were very rude. I had been a long time customer of bestbuy (for decades) but I will never darken their doorway again.

About 3 months ago, I made the appointment to take it in because I had been having issues with it shutting down, overheating, and just freezing up. I got there and was told that they couldn't do anything because it didn't act up in the 5 minutes I was standing there!! I tried to explain that it doesn't happen every minute of every day, but was becoming more frequent. Then I was told that they had no one there to work on a Samsung phone, except the Samsung rep, who didn't actually work for them. The rep tried her best, but didn't help. Now I am stuck with a phone that's malfunctioning more and more and a worthless $200 warranty!!!

Well I’ve had the new fridge in the middle of my kitchen for four days since it's been delivered. It now the day they’re supposed to come and install it and we get an email saying our appointment has been canceled. What???? How is it that we were ever allowed to make appointments with the installation before the haul off appointment if that’s not allowed because you’ll just cancel our appointment without notice??? Who even are you all to have let us make appointments the wrong way around? Shouldn’t the Best Buy associate have said, "No we have to make the haul off appointment first."

It’s the Saturday before Thanksgiving, I’ve been waiting patiently to get this fridge installed so I can go buy Thanksgiving Day dinner food and now my fridge has a new appointment to be installed the Saturday after Thanksgiving Day. I can barely begin to touch on the level of disappointment and dissatisfaction I have with Best Buy right now. I’m calling back to ask if I can just hook the fridge up myself and have now written this review while on hold for…1 hour and 12 minutes and still holding.

When we finally get help they chose to use our old apple plan and try to slick me and my mother. Upon my mother telling the rep that he was wrong and trying to correct him nicely he began to get very rude with me and my mother and told her she had to pay the 29$ before he canceled my appointment. Upon that my mother paid him and we left while he worked on my phone. While we were out the rep calls back saying that something was wrong with my phone and that I or my mom has to pay $200 to get it fixed. So we stop what we're doing and go to see what the issue is and apparently the rep replaced my screen and broke my phone. It's unresponsive to touch. The rep never said sorry or anything. It really hurt my feelings because me being a teen using my phone for work plays a big part in my life.

My mother speaks to the manger and he proceeds to tell my mother the only thing they can do is ship my phone out and they wouldn't know how long it would take to get back to me or we could buy a phone in the store or upgrade my phone. Still trying to get us to pay them money after they made my screen unresponsive to any type of touch and wouldn't even apologize or try to offer us a free phone. Lower price phone. Me and my mother will never be shopping in best buy again and I'm stuck without a phone. I hope the the rep - Wayne will learn to stop breaking phones and stop being so hostile to customers. Please never go to the best buy located in 16179,100 Scenic Highway South Seville Georgia 30078.

Complaint. I’m looking for another TV, a different room. I planned on getting the $ 199 Total Tech package again. It has been completely gutted and covered up by deceptive wording. Best Buy advertises that with the $ 199 TT package, you get a free extended warranty up to two years subject to terms. A big selling feature is no extra charge for setting up or mounting the TV. They inflate the savings by showing a savings of $149 on tabletop setup. $149 to put the legs on? Costco is $19.95. Well, the terms of the up to 2 year extended warranty are you must have an active TT package. That means renewing at another $ 199, to get the second year warranty.

It gets worse. I added the TT package to my cart, and went to activate the 5 year warranty. That option disappears when you add the TT package. It’s an either or situation. For a person like myself, elderly, unable to wall mount a 65 inch TV, the prior package was wonderful. Now I have to choose either TT to get the free installation, or the 5 year, now non discounted warranty. It gets worse. After the free 2 year warranty expires, BB, at their option, can renew at an undisclosed price. I’ve seen comments on different sites gushing about the “up to 2 years free warranty.” People just don’t read T&C.

I should have purchased my apple watch at an Apple store. If I had, my 89.00 that went to your protection plan could have gone to Apple Care and they would have given me a new watch. I will never buy an Apple product in their store again because I want to know that if something happens to it, I will be covered. Apple Care does that. Best Buy does not.

At 7pm I call again, because we had heard nothing and nobody showed up, and then they told us that the order had been cancelled for the day and it would not be delivered! They could not tell us why it wasn't delivered. It just wasn't and we needed to reschedule... but we couldn't reschedule until the next day, but we will be able to reschedule for the day after that (Thurs) to have it delivered. Call the next day to reschedule and we are told that the next available date for delivery is the following Tues, a week after the original date. I told them that seemed unreasonable, but I was told I had no other options. Unhappily, we waited until today, 11/9.

So, our window for delivery today was 7am -11am. They called at 6:50 that they were on their way. When they arrived, they grabbed the washer first, and the delivery guys (who were great, actually) showed us a small dent in the back. We said it was alright, we were promised a gift card for the damage, and they installed it. Next, they went to get the dryer, and it had a HUGE dent in the side. Like, the entire side was caved in and it did not look like it would function properly. The nice delivery guys advised us not to accept the item, and we agreed, so the item was not delivered.

I called to reschedule later in the day and was told I could not reschedule until tomorrow. But I received an email to reschedule prior to this. The next available delivery time is next Wed 11/17... over 2 weeks after our original delivery date! I called again this evening and I asked the rep to speak to a manager (after waiting on hold for 10 minutes to get to the rep). I waited on hold for 40 minutes for a manager, then the rep hung up on me with no notice. That call lasted 58 minutes total.

I called back immediately. Another 10 minutes hold to speak to a rep. Explained I was just hung up on and I still need to speak to a manager. They put me on hold for another 25 minutes. Finally get a manager, and I'm on the phone/on hold with him for another 30 minutes... only to have him tell me that the best he can do is have the item delivered next Wed 11/17 and that there is nothing else he can do, but offer me a gift card, but he can't tell me for how much until I call again after the delivery is made...

Needless to say, I have canceled the order for the dryer and Lowe's will get us the same dryer tomorrow. I can't believe Best Buy treats customers like this! Absolutely frustrating. We lost hundreds of dollars between taking time off of work to be here for the deliveries (or lack thereof) and going to the laundry mat because it wasn't delivered on time. Take your business elsewhere, unless you want damaged items and unhelpful, subpar customer service.

Then they told me my account hasn't been charged. Another lie. My account was charged on the 27th of Oct. and they won't return my money till I get the case. If I ever do then it will be past their 15 day return time. Don't deal with crooked liars as I will never deal with Best Buy again! As for help all I have been able to talk to is people from another country barely speaking English and they sure as heck don't understand English. In fact two of the people I talked with were out on a farm somewhere with chickens yelping in the background.

Now, it is Tuesday, 10/19, at almost 11 am. 6 days after I placed the order, and 4 days past the promised delivery date. I have yet to receive an email explaining the delay, as your website says I will. The product has yet to actually be shipped, and I cannot cancel the order because your website says you are "working on [it]." No you aren't. You are ignoring my order. This complete lack of promptness and lack of customer service is absolutely unacceptable.

I have contact Best Buy customer service with no result. Went to the store that service was purchased but store manager says he has no power or control on the job or the problems. He said to contact customer service. This is a circus show by Best Buy. When I call corporate office, they say that they have no corporate customer service and I need talk to installation department. I have written to Corie Barry, CEO of Best Buy, 3 times yet no result. There is no line of sight if Best Buy will ever finish this job or fix the damages as result of sending out delivery guys as installers. We have been ordering take out since the stove is not usable.

We then scheduled the appointment for the system to be installed on 7/14/2021. We planned our schedule around this initial install date but nobody called or came to our house. We even received a text from Best Buy stating that a agent would arrive to our house to complete the order, but that never happened. We contacted Aaron and he apologized for some miscommunication and told us he could get us another appointment for 8/09/2021, 4 weeks later. On the 9th, we received a call from Best Buy customer service, at 12:30 pm stating that our appointment had been canceled because the technician was sick. Once again, we had scheduled our day around for that appointment that did not happened. That day we spoke with 2 or 3 people from customer service to schedule another appointment date but the only option they gave us was to schedule for another 3 to 4 weeks.

We were furious and could not figure out why they could not do the installation on the next business day. Eventually we got a install date for 8/13/2021. Customer service promised us a compensation once the work was completed on 8/13. Once again, we planned our day around that appointment and on 8/13, the technician was a no call no show. We spoke with Aaron and he stated that the technician did not show up due to rain. It did not rain that morning. Again, our appointment was rescheduled for 9/04/2021. My wife went to Best Buy, in Reynoldsburg OH, to speak with someone in person. She spoke with Matt, who stated that he would email Aaron and follow up with her the next day. My wife texted Aaron and stated to him that she had spoke with Matt and waiting for another appointment on 9/04/2021 was not an option.

The next day, Matt called my wife to let her know that he had no response from Aaron. My wife then received a text from Aaron stating that he would be at our house on 8/18/2021 to install the cameras. On 8/18, another technician came to our house. Aaron never showed up. According to that technician, he would not be able to install the cameras because he was afraid he could put a hole on the roof of the house. He called his boss and gave us the option of a wireless system, which we did not want. His boss then stated that we could return all the equipment to Best Buy and receive a refund. When we got ahold of Aaron, instead of taking responsibility for all this mess, he blamed the technician stating that he needed more training.

After all the waiting, canceling and rescheduling, the least he could have done, was to come to our house and do the work like he had promised. We are still waiting for some type of compensation from Best Buy for all the waste of our time. Every time we called customer service, we get transferred for one person to another, put on hold and then hung up on. That has happened so many times and that's why we decided to post our complaint here. Maybe this way we can get someone higher up to make it right. We did returned all the equipment.

I spoke with customer service again regarding the compensation and they said we would receive it in the mail. We never received anything as of today. We had made a $200 payment on our credit card. Best Buy refund us $197.38 and gave us a credit of $2.62 on our credit card. After screwing us over, they still want to make a tiny profit. UNBELIEVABLE!

Second delivery date arrives. Two new guys who spoke very little English. I knew I was in trouble when I told the lead guy the side door was open with access to the basement. He nodded as if he knew what I'd said and went to the side door (to which I had pointed). A few minutes go by and I hear nothing. Sure enough I went to the side door and he was just standing there waiting for me to open it. Uh Oh.

He comes in, and starts measuring and talking to his helper in Spanish. Apparently there's a problem I don't know about. My old dryer was 29 inches wide. New dryer 27 inches. So there shouldn't be any problem. Or so I thought. In extremely broken English he informed me the access was impossible because it was too narrow. I told him I'd had a number of knowledgeable people measure it and it was fine. A tight squeeze, but doable. I told him my old dryer was 2" wider than this new one and it was delivered and installed with little problem. He wasn't having it. I got the feeling he didn't understand most of what I'd said.

Before I go on let me say I have no problem with immigrants coming to this country for a better life. I can imagine how difficult it must be. My own mother came from Italy at 14 speaking not a word of English. She knew she had to learn in order to get work and make some money to bring the rest of her family here. My ONLY complaint is the companies who contract with people should at least make sure one of the team has a decent enough command of the English language to understand the customers.

HOWEVER, having said that I don't condone lying to cover their butts. I made them stay with the dryer and after 10 minutes trying to get ahold of a live person I explained the problem. I will admit to being extremely upset because at this point I had been without a dryer for over a month and I really needed this delivery/installation to happen.

She said she would contact the team. OK. When she gets back on the line she tells me they reported that the door opening was only 24" and it got narrower down the stairs. I told her that was impossible. I explained about the measuring, the old dryer being wider but was delivered successfully. I admitted it would be tight and I didn't care if the dryer was scratched or whatever, but it was definitely doable and I needed it done. On the phone for quite a while and all she did was repeat what the team told her, over and over again as if I was talking to a recording. I did blow and I did get loud. I also told her to cancel the dryer and get the charges off my credit card which was posted even before the dryer was delivered! I will never ever deal with Best Buy again.

We have an elite account with our names, and we provided the original receipt, and had the matching card and the manager refused. Instead, the manager immediately issued a store credit. We declined the store credit and he advised that it was processed and there was "no going back" so to "take it, because that's all he could do." We do not want the store credit. We want the refund per the return policy terms and conditions. The manager refused even though we are elite members because he did not want to process a refund.

The customer service agent tells me that the TV I ordered is not in stock in the store near me. He keeps insisting on that even when I tell him that I can see it available online for 1 hour pickup. I don’t know why Best Buy customer service will lie about availability. Anyways, I decided to go to the store and buy it there itself. They were able cancel my previous order and give a TV right away. I spent so much time dealing with the customer service that in no way can accounted for. For all this, they offered me an inconvenience compensation which was less than what I make in an hour.

Second order I placed was an in-store order with an Xbox game and a Netflix gift card. Both were a digital code delivery via email. I got the code for Xbox game but didn’t get the code for Netflix gift card. So on Day 2, I reached out to the customer service person (Garcia S.) on chat, and I was assured that they have sent me the code which I should receive in an hours time. Of course that didn’t happen. So on Day3, I again reached out to the customer service and I was connected to Garcia S. This might be a different person. Again, I was told the same thing and I again never received the Netflix code that day.

On Day4, I again reached out to customer service and I was connected to (Stanley **), I was asked bunch of questions and without even telling me I was transferred to another person (Rose E.) who asked me the same questions and told me again I should receive it in the email soon. I asked to get connected to the supervisor (Mathew **), this is first time that I was told that I should call and reach out to a live agent over phone.

I called them today but as usual these people will never read your chat transcripts. They ask you the same questions all over again. I know I shouldn’t generalize it as there are good customer service agents as well but not at Best Buy. Or Maybe it's best buy’s policy to make its customer’s lives a living hell. I had to go through 4 department transfer and an hour and a half wait for someone to even look at the issue and try to resolve it. My issue is still not resolved. I will update the review with further details later.

They said, "We can’t return the Geek Squad service cost and Microsoft Office!!!" I didn’t even use the computer!!! The manager argued with me for half an hour! How is asking a customer to pay for service for a computer they never used which BB couldn’t fix ok in any way? They want my 200 bucks so bad then fine they can keep it, but they lost a customer of 25 years. I will be canceling my credit card and never shopping Best Buy again.

Substandard appliances (scratched), wasted time over 10 hours of wasted call and visit time, and the DELIVERY FROM HELL! This place should be called WORST BUY!! I am going to post this all over social media as much as possible as they STILL have not even bothered to call me back. They have me waiting in call centers trying to resolve this issue with NO return call, and broken property! Buy from someone that cares...Seriously do not waste your time and money!

I reached back again on Aug 18th morning with my package still at the warehouse. In the afternoon I checked back the ETA has changed to September and the agent told me that they are out of stock. According to their website, the laptop is still available. I am wondering if there is any lack of organization? Why is the website still says that the laptop is available while the agent says they are out of stock? Does that mean the website is lying to the customers? That does cause me to be suspicious about Best Buy. Until now, I have not figured out where should I send my complaint letter, and I do hope my experience would let people know that Best Buy is not a reliable company. Do not trust their ETAs.

When I called back with a rep from American Express, the story changed, they had to get a "bridge representative" involved- story changed: the refund shows posted, but something isn't right. After TWO hours of being on hold, the rep hangs up on me. Now when I call, I get transferred and hung up on. This is $1400 of mine they have not refunded. HORRIFIC COMPANY! DO NOT USE!!! I have wasted hours on the phone with customer support and have gotten NOWHERE.

A few days later I noticed that the door will not stay open, it glides closed on its own. I knew then that the microwave was NOT level. On July 13th I called customer service to have someone, other than David come out to reinstall the microwave. I was given an appointment for that Saturday, July 17th. When no one showed I called Best Buy again to find out why the appointment was missed and to reschedule. I was told the next available appointment was a week and 1/2 away. The day before the appointment, we received a notice that our appointment was canceled and no reason given. We called and was given a 3rd appointment, and again, the day before we received a cancellation notice however someone showed up. After repeatedly asking for someone other than David to come out to fix the microwave, David shows up. He entered my house with his chauvinistic attitude suggesting that we are crazy and we are wasting his time.

Again, David insisted that the microwave is level despite, the screw and put in at a 40° angle and the microwave metal looking like it is distorted. After requesting to have his supervisor contact us, David reached his hand back and slammed it on the microwave as hard as he could and in an angry tone said “There. Now it’s level” And stormed out of the house Refusing to give his name, his supervisors name or any additional information to make this complaint. David claims that he has sent us the documents through email but neither time have we received any documents regarding anything the installation.

To add to this insulting interaction, the stove that David installed is bent in the back and the power cord that he put on the stove is entirely too long and it’s causing it to be crimped. We are asking for the microwave to be hung correctly (by someone other than David). We paid to have this professionally installed. The microwave looks like an amateur installed it, the stove to have the correct sized cord and the back of it checked out. We are done trying to get this issue resolved through customer service.

We have never had any problems with our refrigerators before this LG Smart Inverter. This is by far the worst purchase we have ever made. Never again!

After working through this situation, it was determined that because I made the purchase in store, I would have to go in to the store to resolve it. Ridiculous and annoying. When I went into the store, they said they would only do a trade, not compensate me for the difference between a new and used TV. I asked, since the TV was mounted, if they would put the new TV on an existing mount. Nope. Since we didn't buy from them, they wouldn't do it.

This low level of customer support made me walk out the door very disappointed. My family is very good at boycotting stores we don't like. Best Buy just got blacklisted. The next TV, appliance, phone accessory, whatever that we buy will not be from them. In the end, they got to keep the price difference between the two TV's because I won't haul in the one we bought (it works fine). Their gain on the transaction by not compensating me for the difference in price between a used and a new TV? $40. This is a net loss for their company. I will definitely not buy from them again and discourage friends and family from shopping with them. That being said, if someone from Best Buy were willing to contact me to resolve this situation appropriately, I would be willing to modify or remove this review. Maybe even shop with them again in the future. Let's see if they value their customers.

I was then transferred to Best Buys ECC department to clear up any issues with them, but got the runaround. They would not remove the codes until after they talked to the credit card company. Which we transferred by to Citi Bank who took care of the problem with ECC. On the 17th attempted again to get through to make sure the computer was to be delivered on time. I was notified that it wasn't. It still has not been processed. Problem is with ECC. They will not process the order. Money has already been transferred from the new credit card for this purchase. First payment is due in August for a system I still have not received.

Attempted to contact Best Buy again today 07/21/2021. Have been passed around for over 2 hours trying to get to the bottom of this problem. They continue to tell me that the item is again put on hold for the same problem that was cleared up back on the 15th and again on the 17th. False claim of providing merchandise and charging me for a product, but they do not give you the product purchased. Worst experience ever. Do NOT buy anything from Best Buy. They have the worst customer service I have ever had to deal with. I would strongly advise going somewhere else if you want anything that has to be ordered.

Best Buy, you are UNRELIABLE!!! So I called again and was told the earliest they could deliver was over two weeks from now. UNACCEPTABLE. Then the agent said I would be compensated for all of the hassle AFTER delivery. You must think I'm crazy to schedule ANOTHER delivery and wait to only have it cancelled again. I cancelled the order and will order w/ a diff store.

Asked. Put it in writing my full refund return.. Nope. Wouldn't do it. So I say where to hide porch put it & it gets stolen? Worst buy. Didn't care, they got the money & let's UPS & worst buy off the liability list.. And now I HAVE to take it back to them to get my money back, in full, so said. Am so stressed & worried. Thanks for it. Worst buy.

In a day or so we thought we smelled a faint gas odor but were not certain. By 5/17, 10 days later, still no call from Best Buy but definite gas odor coming from dryer. Gas Co. was called to check out the odor. They found gas leak coming from dryer gas line due to poor installation and turned off gas leaving us with no dryer and a $102 charge. Best Buy was then contacted to ask why we had not been contacted since 5/7 and about to tell them about gas leak. Spent 1 hour, 7 minutes on phone explaining what the problem was. Rep was very understanding but I had to repeat the story at least 5x. Finally new dryer scheduled to be delivered on 5/22. Claim **

New dryer arrived on 5/22. In the course of taking off the “steam feature” water hose to the first dryer they realize the first delivery guys hooked the hot water up to the dryer and both cold, even though they had put a splitter on the cold water line, to the washer. This would have caused the dryer to fail eventually and our clothes not to be washed correctly. In the course of putting on the gas line they realized they had no gas line putty with them. (really?) Their answer would have been to leave and reschedule another trip in 4-5 days, not “we’ll go grab some so we can finish your job”. They ended up using an old container we had here. (I don’t believe either set of delivery guys actually checked for any gas leaks before they left)

In the next couple days we notice a very faint gas odor once again. I contacted BB about the issue and to inform them of the scratched dryer door we hadn’t noticed while after delivery guys left. Spent another hour talking with agents Jesse and Christian who claimed they would escalate the problem and I would hear back in 24 hours. (Call never came #2 ) I contacted BB again on 6/11 and spoke with Asher... explaining the entire story once again… another hour.

I was offered a $100 gift card for my troubles and he scheduled techs to come out on 6/12 to check out the dryer. When they arrived they were once again not techs but two “outsourced” delivery service guys. They were less than thrilled to be there and had no idea why they were there. They thought they were delivering a dryer. They had nothing with them to check for a gas leak so I offered a soapy water solution which he proceeded to spray extreme amounts of on the floor to move the stacked unit then spent about 10 seconds spraying the actual gas line, not even up close, and said “there are no leaks” then proceeded to soak the floor again with soapy water. Realizing that he had no idea what he was doing I said “well if you can’t find a leak in the line then it’s the dryer”. So they said someone would call to set up delivery for another replacement… yeah.

6/15 received call from Jennifer ** at Sedgwick… apparently where customer issues go when they are really screwed up. Relayed all info to her, another hour on phone, and she seemed shocked at the situation. She was to check out the claim number and get back to me. Assured me the problems would be taken care of. Arranged for a new dryer to be delivered on 6/18.

Received email on 6/15 from Best Buy confirming replacement dryer on 6/18 between 12-6. Received updated email on 6/17 confirming appt between 2-6. on 6/18 received a call at 2:06 from 314.616.29** stating there was one delivery before ours and then they would be on the way. Sent husband a text at 2:07 informing him techs would be on their way shortly. I received email at 2:18 stating they were on the way with an estimated arrival at 2:35. I texted husband again at 2:34 to "listen for Best Buy". Husband was home with the garage door open waiting for techs. He walked outside at 2:36, no delivery trucks in site. He kept looking outside and listening for them to arrive. I arrived home at 3:20 and Best Buy had still not been there. I found this odd so I checked email again and noticed at 2:44 I received an email from Best buy stating "service completed - order **".

My husband found the most ridiculous blank card on the front door that basically said nothing except thanks for your business and you'll be receiving a survey soon. (Want to bet no survey arrives?) I called the delivery guy’s number 3 times with no answer. I followed up with a text which also went unanswered. I called Jennifer ** at Sedgwick and left a message then called Best Buy “service line” and spent ANOTHER 45 minutes speaking with Maria and relaying this entire debacle AGAIN.

She apologized many times for the horrible service. She looked at the service ticket and said the delivery guys waited 15 minutes, which was an outright lie. (And they had already called our number twice that day so why didn't they call while the were supposedly outside?) She tried calling delivery guys but they didn’t answer her either. (why should they, they don’t work for Best Buy) Maria is currently attempting to schedule a dryer delivery (this will be the 4th) on Monday 6/21 with a Geek Squad member instead of the horrible third party delivery people Best Buy currently uses… they are NOT techs. Apparently BB has a rule that a delivery person can’t come back out to a customer’s house for 4 days??? When it’s their fault how is that even a thing? Infuriating in this situation.

This has been a customer service nightmare. Your customer service people can be the nicest and most understanding people on the planet but if there is no follow up or follow through who cares. I have wasted over 4 hours on the phone, an hour online, $102 to gas co. and taken time off work 3 different days for this debacle. My husband used to work for BB and we spend a lot of money there. In the past 5 years we have purchased 2 large screen TVs, dishwasher, microwave, gas stove, laptop and newest ipad… among other items. There will be nothing else purchased at Best Buy unless someone really steps up and does something to make this situation right.

The woman I spoke to clearly had limited proficiency of the English language. During what was supposed to have been a routine five to ten, perhaps 15, minute phone call, she put me on hold very frequently because she had to ask her co-workers the answers to every single one of my questions. And, several times, she provided me with incorrect information about this dash camera, including the price of the camera and the installation cost. I am certainly not exaggerating here, because when I finally got off the phone and inquisitively checked the call log of my iPhone, I was utterly astonished to learn that she had me on the phone for one hour and five minutes.

After placing my order with her I asked her about the installation date. Once again, she placed me on hold for what seemed to be four to five minutes. She then informed me that the installation date would be Tuesday, June 15, 2021, at 2 pm at the Best Buy located approximately 20 minutes away from me. I thanked her and we then concluded that rather lengthy phone call.

For some strange reason, my ‘spidey sense’ had me wanting to double-check that install date because of her unmistakable ineptitude. I again called Best Buy’s customer service department in the hopes that they’d transfer me to my local Best Buy. I was not aware that you can no longer call a Best Buy store directly or speak to the installation department directly. Every customer question or concern has to go through that third-world customer service department.

The gentleman I spoke to indeed confirmed that she had NOT scheduled an installation for me. Out of sheer curiosity I asked him what country they were located in and he said Guatemala. I am not disparaging this country, because I am Hispanic too, but after the snafu with this woman, I had already began losing faith in the quality of Best Buy’s customer service department. He assured me that I could trust him in scheduling an installation date for me. After waiting on hold for approximately two to three minutes, a rather brief period of time, he informed me that my install date would be Saturday, June 19, 2021, at 1:45 pm. He also instructed me to pick up my dash cam within five days or the dash cam will be returned to inventory and I will have to purchase it again.

On Monday, June 21, 2021 I went to my local Best Buy store, the one he instructed me to go to in order to pick up my dash cam. When they checked their computer system, they informed me that the customer service representative had incomprehensibly sent my dash cam order to a different Best Buy store, located approximately 30 minutes away. I wasn’t happy but I nonetheless drove there to pick up my dash cam.

Today, June 19, 2021 I arrived at my local Best Buy store punctually with dash cam in hand and went straight to the installation department. I was wholly horrified to learn that there was no install appointment for me. The employee even checked his computer to see if the representative mistakenly scheduled the install at a different Best Buy. So not only did the first customer service representative lie to me about my scheduled install date, but the second representative followed suit and also lied to me about the ‘new’ install date. There was never an install appointment.

After these two representatives wasted my time, not to mention my gasoline to travel needlessly, I morosely went straight to the customer service department and returned my dash cam and had them refund me for the 3-year accidental Geek Squad Protection, and the dash camera install. This entire deplorable Best Buy experience reminds me of a time-tested adage, “If you don’t appreciate your customers, someone else will.” As a direct result of Best Buy’s incompetent and outright pathetic customer service, I will surely be spending my money at one of their competitors.

Total Tech plan is a joke and waste of our money. Our 2 yr old washer broke down and needed a Tech to fix it. We spent an entire day on phone with geek squad and Total Tech companies and Whirlpool. Total Tech' s only answer repeatedly was they had no one to do the job in this area. Whirlpool gave us 2 companies on their list that could fix a Whirlpool washer, but needed the warranty/Total Tech services to schedule the fix so it would be paid by them. Imagine that!!! Well best buy doesn't have a working phone system lately. Their automated phones inform callers that no one will be picking up their phone. So I collect my 19 month old son into the car to go to the Store that I shouldn't have had to do to begin with just to get some kind for resolution.

I get ok service with an "Elijah" who takes all my info and swears he'll call me. I even give him names of companies who will fix our machine given to us by Whirlpool. He's calling them and says he will talk to store manager. I have to go home after an hr sitting around the store waiting for a solution. My son starts acting up and needs a nap, that is why we have to go home. Elijah says he'll call. I get call from "Shawn" the best buy Tech guy in the area who fixes appliances and he says it'll cost "800$" for new parts. Elijah promised while I was at the store that we would not pay for anything, esp after what we went thru. Now I have different info. Elijah calls me and we talk about the ridiculous amount and that is the offer or buy new machine. WHAT!!!! THE HELL!!!

IT was a $900 washer and only 2 yrs old!!!! Elijah said he'll try getting a better offer from his store manager and get back to me.. No calls. So later at 6pm, I pack my child back into the car and go over to the Store again, after the morning they'd swore I would NOT need to come back. Well there I was at 6pm at the store again. I was irate. I walk in, demand a higher Manager, who they say "Joe" is the only one there. ELIJAH WENT HOME AND LEFT ME HANGING WITH NO ANSWERS. JUST like the services did to me on the phone the day before. I'm so mad I'm spitting.

This manager tells me they can only discount an equivalent washer by $200 for me if I wish to buy new one. WHAT THE **!!! WHY!!! He said they will not cover cost of the parts to repair it. At which point I lost my cool and yelled. He kicked me out of the store and threatened to call the police, all in front of my son. This is how they treat their long time customers. No service, No respect, No solutions, No care. And No Phone service.

He told me the washer door was going to be on the wrong side (my washer hook-ups are on the right of the dryer, which is why I specifically bought front load machines with reversible doors. He initially said the doors could not be reversed, when I told him that was incorrect because that was the main reason for purchasing this pair he then stated that if they are reversed it voids the warranty, they leak and it is an extra charge. After this I told him I was going to get my husband and discuss it with him because if that was true I didn't want the pair. Once my husband came to speak with him he had called his boss and turns out they can reverse the door without charge and it doesn't void the warranty. Should also be noted that his attitude and demeanor changed a lot in my husband's presence.

While reversing the door to our washer he broke it. He was able to get it functional but I was pretty annoyed my brand new washer was broken. Eventually they got the washer installed and left. They scheduled a time to come back and fix the washer door that they had broke for the June 4th. The next time he came back he seemed friendlier and we did get the issue resolved he also helped my husband put the washer on the pedestal which we appreciated. However the 1st experience was not good at all, little did I know that was just the beginning.

The dryer was supposed to be installed on June 11th. It was delivered on June 10th with no notice by two gentlemen. When I tried to show them where it needed to go they said they wouldn't bring it inside and said that there would be another person to come along and install the dryer later that day. For some reason they marked the job as completed including installation and no one ever came along. I called Best Buy and they said that wasn't accurate and that those gentlemen were the ones who were supposed to install it and that they must have not wanted to do it. (Also should be noted the only reason my dryer delivery was scheduled a week later than the washer was for INSTALLATION.)

So my appointment got pushed out ANOTHER 5 days to the June 17th while the dryer sat in my garage. My husband and I decided to unpack the dryer and set it up inside so it would be easier for whoever came the next day. (Even though we paid for delivery and installation, meaning brought into our home.) I called at 10:30am to confirm my 7:00am-1:30pm appointment. My appointment time frame came and went with no calls from the company coming to install it. I reached out to Best Buy again at 1:30pm and was told that my appointment is still on and they are just running late, someone would call and be on their way within 30 mins. After over an hour I called Best Buy again. After waiting and being stuck on the phone with an agent for an hour he offered to call me back in 15 minutes while he investigated and called the installers.

After about a half hour he called back and let me know my appointment had been canceled. They rescheduled for Saturday 19th, which I can make work but they didn't call or anything scheduled it without notice. I have to be stuck at home FIVE DIFFERENT DAYS waiting for this Washer and Dryer set to be installed. (2 for the washer and 3 now for the dryer.) The dryer was delivered on June 10th, 9 days will have passed by the time it is installed, assuming they show up on the 19th which means I get 9 less days of my return window to make sure my dryer works correctly. To say I am mad is an understatement. This has been the WORST BUYING EXPERIENCE I HAVE EVER HAD. As of right now I have a dryer blocking one of my hallways.... waiting for someone to come install it, which I paid to have done.... My lesson - DO NOT BUY APPLIANCES FROM BEST BUY.

Fast forward to 6/17/21 and when checking email this morning there was an email sent late at night stating that the order was canceled. No reason given at all and reviewing our bank account, the debit for the console had disappeared. Checking the order status at Best Buy and the link in the previous confirmation email and all it says is "We canceled your order of this item on June 17, 2021." Again, no reason given.

I understand there is a shortage of the new consoles but to accept an order and then cancel it 7 days later with no explanation is just a crappy way of doing business. We were well past the 24-72 hour window for Debit/Check Card verification and received no other emails stating there was a problem with the payment type. There were no shipping address problems since this was an item that was a ship to store for pick-up. Best Buy needs to do better and be clearer on why items/orders are cancelled.

I asked about the GPS and he informed me that if I wanted a GPS unit it would have been much more expensive. I could have had no problems with not having GPS but what a piece of junk this unit has been and the installation is nothing to get excited about. They sold me a cheap Chinese junk that I could have gotten on Amazon for less than a 100.00 dollars. They will be the next big box store to fall in my opinion. Two thumbs down???

On June 3, after I again waited for several hours, the Best Buy installers came and told me that they could not install the dryer because they didn't have the correct parts. They said that the parts I bought were unnecessary, but that I would need to purchase a 6' long 5/8" gas connector. I went on both the Home Depot and Lowe's websites and found no 6' long 5/8" gas connectors at all. All available were 4' or shorter. So I could not purchase this item.

I called to reschedule the appointment for the third time and to ask if Best Buy could find and provide this item, which Best Buy should be providing anyway, and after holding for 15 minutes was connected to a woman who told me she couldn't reschedule me until next Thursday, June 10. As I have already wasted time and money on 2 appointments, neither of which resulted in a new working dryer, I said I wanted the appointment for Mon June 7. She said it was impossible. I asked to speak to a manager. She put me on hold for 7 more minutes then hung up on me.

I sent an email to Corie Barry, CEO of Best Buy, with all of this information, asking for her help. As I waited for a response I got 2 emails asking me to reschedule the delivery and installation. As there was no mechanism on the website for mentioning that I was unable to purchase a 6' long 5/8" gas connector I did not set up another appointment. But on Saturday 6/5 I received an email saying my appointment was scheduled for 7:30-9:30am on Monday. I was happy to see it was on Monday rather than Thursday. I (naively) assumed it was set up because of my email to Corie Barry. Then on Sunday at 5:37pm I received another email saying that the appointment had been changed to Monday 9:00am-1:00pm. Best Buy clearly considers my time to be worth nothing. Nonetheless, I changed my schedule to accommodate this last minute change to an appointment I hadn't made in the first place.

Today the Best Buy man showed up at 11:00am and immediately said that he could not install the dryer. I asked him why. He gave me 2 reasons:

2. They didn't have the correct parts, so I would need to purchase a 6' long 5/8" gas connector.

Funny, right? It was a combination of the first two guys' reasons! Hilarious! I told him that I had the adapter but that both the delivery man in his notes on the second non-delivery from last week and me in my email to Corie Barry had said that the connector would be needed and I don't have it. I asked him if anyone from Best Buy had told him about needing the 6' long connector. He said no. He said he couldn't install the item. I said don't even bring it in because I will not accept delivery if you can't install it. Best Buy's men left, for the third time.

Best Buy has the WORST CUSTOMER SERVICE I have ever had in all my years on this Earth. I cannot believe I wasted so much time waiting for deliveries, searching the internet, going to the hardware store and paying for items that will not be used. I will of course be getting a full refund, but that won't cover my hours of wasted time and additional money spent, as well as my frustration and anger.

This company needs to be stopped they are stealing money from people. They lie constantly over and over and over again. Do not ever buy these protection plans and better yet if you have to buy computers go directly to the manufacturers, go to HP, go to Apple because these people need to go directly to jail. I don't know how these Stores stay open. I guess it's a matter of time before this one goes out of business. They need to be stopped. This has been by far one of the worst experiences I have ever experienced by any company.

I'm looking into filing a class-action lawsuit. Anybody that would like to join please let me know. There is an average of 30 complaints recorded every day on the internet and reviews with Consumer Affairs but nobody's doing anything to stop them. I'm going to find an attorney to take on a class action lawsuit and I will have them contact everybody that has filed a complaint or a negative review about this company. To be perfectly honest with you I think I would have had less aggravation if I had rolled over in a pile of red ants and have been alive ever to have to deal with a company like Best Buy ever again.

When I went back to apologize and try to get back in to shop, her and her employee buddies had made stories about me (lied) to protect their job and leave management in the dark. Not only that. The national customer service team would direct me in the wrong directions such as to Geek Squad instead of management, to keep everyone in the dark. They'd lie. There was a woman named Amber ** in the website chat, who lied and said I was allowed back in the store when I wasn't, as a prank. I made a complaint on forums and Meg-BBY and Bill-BBY (who probably thought it would be funny) removed my post.

There were signs of wear and technical issues within three weeks of purchase. The Lenovo laptop was refurbished or returned, sold as new. Laptop overheated, screen difficult to open/close, shorting out. Lenovo opened service order, I dropped off at store and instructed for Geek squad to repair, charging over $300.00 on repairs. After contacting Lenovo, Geek squad called to tell me laptop was ready for pickup. When I asked if repaired, I was told "yes." When questioned further, Geek squad admitted it had not been repaired, but turned over to store for me to pick up. Nine months later, I still do not have possession of the laptop.

I was mislead by Citibank Best Buy representatives that a refund had been issued. However, four months in, Citibank credit card agents admitted they had done nothing on my behalf and I was still responsible to pay $1,200+ for a laptop I never received. A defective product sold as new, returned for repair/replacement by Best Buy and supported by Citibank Credit Card division.

One of the computers purchased was an IBuyPower gaming computer (~$1400) turned out to be a lemon, with a range of hardware problems presenting within the first few months after purchase. After numerous in-home, online, and in-store GeekSquad appointments, the computer issues were not corrected and the last GeekSquad agent to work on the computer wiped the OS (Microsoft 10) and then couldn't reinstall it - so the computer was dead. I invested more time with the GeekSquad and connected with Corporate Office (a rep from the office of Customer Service EVP Allison **) in the hopes of obtaining a refund or some substantial reimbursement.

While waiting to hear about some compensation I decided to give the GeekSquad and BestBuy the benefit of the doubt and purchased another computer (different model this time!) and made sure that the the salesperson new I had an LG ultrawide monitor. When the new computer arrived, there were immediate issues with the graphic card not working with my monitor. Two more calls to GeekSquad for help (first time they hung up on me, second time the tech on the phone had no idea what they were doing) that went nowhere. I had been waiting for the rep from Ms. **'s office to get back to me and ultimately had to email and call again to get a response only to be told that they would do nothing more than give me a discount (undisclosed amount) on my next Best Buy purchase.

1. Hours spend online, in-store, and in-home for a new computer that had a number of problems and ultimately could not be used due to a tech's decision to wipe the OS and then unable to reinstall.

2. Had to pursue the Corporate Office customer service person with emails and calls as he had promised to get back to me and never did.

3. Was sold a computer tower that was not compatible with my monitor, despite having repeatedly providing the specs on my monitor to ensure compatibility. Even though I received a refund for this computer, I wasted my time purchasing, picking up, and connecting the computer only to find that it was not compatible with my monitor.

4. BestBuy never bothered trying to help me connect with the manufacturer (IBuyPower), simply telling me it was my problem even after I explained that the computer company was not taking phone calls due to "COVID" (convenient way to avoid customer service complaints!) and had not responded to any of my emails.

It is far too easy these days to build or purchase your computer online directly from the manufacturer. There is also are a large number of tech support services available these days - they can't be any worse than what I experienced with Geek Squad and BestBuy.

Flash forward to our LG fridge/ freezer. They have us unhook our old fridge/freezer while they get the new one out. They come back and say, "You might want to look at this." I go out and there is not one side not destroyed! I have pictures of dents and scratches all over it and not little dents. Also the compressor area on the back is shoved in and ripped away at the bottom. Said no and they said, "We did not do it." We do not know how it gets to us this way but it happens with every order we have ordered. They load it back on truck and say we will call out boss and let him know. I call best buy and they say, "There is nothing we can do." The only notes on the account is not delivered. We can not even order a new one at this time. We have to wait for it to be dropped back off which maybe tonight or tomorrow. Frustration and disappointment.

Waited 2 weeks and they have had our money this two weeks as well. They took the money the day we placed the order on the 20th of March. We now have to wait even longer and right now not even sure how much longer. They have the money and we have nothing to show for it. Plus the work of disconnecting our own fridge and unloading it to have to reload it again because we do not have another fridge. I would suggest not ordering large appliances from best buy and having them deliver it. I would just stay away from buying any large items from them.

Original Review: March 27, 2021

I talked to a CS Manager, Cristina **, back in early March 2021 trying resolve an issue with Best Buy as I was trying to turn in Epson colored and black cartridges and was told will be no issue of getting refunded or credit. I went into the store and learned Best Buy can only credit with a store card, no refunds. I called back Cristina ** on this why she told me as I normally don't shop at Best Buy as much. She then was empathising with me then said will send me a $50 check but then realized that would help buy my next purchase being I have to use the store credit card anyway which I did end up buying the item from Best Buy few days later.

I called back Cristina to see if she meant it as I didn't see the check and had attempted calling her few more times and she NEVER would return my call anymore. What kind of Customer Service Manager do you get when someone suppose to be a 'good leader' as to whether they keep their word which she didn't. I wanted to make sure I heard her right when I called her back. She's not the manager people would think if she doesn't call back people to still get it completely resolved but to let the customer deal with it and ignore them is what she did. What supervisor would do that to their customers and on top lie to their customers about getting a refund?

I purchased a highly-recommended laptop from Best Buy in Toronto in January 2020. Starting in December 2020, and still within the warranty period, my laptop suffered 3 successive catastrophic failures in the span of 3 months – 2 of which required motherboard replacements. Each time I made clear to Best Buy and Geek Squad that I required a replacement laptop, since each fatal crash was causing severe disruption to my small business. Each time, I was assured by Best Buy and Geek Squad representatives that my repaired laptop was completely fine, and they refused to give me a replacement despite me having purchased a 4-year Geek Squad Protection Plan.

Can you imagine buying a new car, having the engine fail on you 3 times in 3 months to the point of needing replacement, and then being told dismissively that your car is fine and isn’t a “lemon”? That’s exactly how Geek Squad’s Protection Plan works – completely fails you when you need it most. If, like me, you think that Best Buy’s conduct towards you, as a consumer, was just plain wrong, why not let them know they should be taking it seriously? Try these three approaches you may not have previously considered:

1. Email Mat Povse, Best Buy’s Senior Vice President, Retail & Geek Squad Services, at ** and **, and inform him personally of your issue.

2. Did you know it’s illegal for any business in Ontario to give you false information about their products or services, including stating that a product is a certain quality when it isn’t, or promising to deliver a service or product when they should know that’s not possible? All of these things are illegal under Ontario’s Consumer Protection Act, 2002. Look into your rights on the Consumer Protection Ontario FAQ website, and if you think Best Buy or Geek Squad haven’t been honest with you, file a complaint with Ontario’s Ministry of Government and Consumer Services at their online portal.

3. Depending on what you were told – specifically, if Best Buy or Geek Squad have made a false or misleading statement to you – that might be a deceptive marketing practice that is illegal under Canada’s Competition Act. File a complaint with the Competition Bureau of Canada at their online portal.

Yesterday they now sent a company that I had requested not to be scheduled, R&R Appliance Repair. This issue is ongoing and has had multiple people come but not repair the problem. The temperatures fluctuate between 28 and 48 when set at 36 or 37 on the refrigerator. There are fan noises that go off every couple hours that are so loud. This technician that came yesterday could not figure out where the problem was oh, so he reported to Geek Squad that there was nothing wrong. When contacting Geek Squad about the multiple repairs that have not been fixed, they say there's nothing they can do. At some point they have to be able to replace the refrigerator, especially when they cannot fix the issues with their third party technicians who are clueless.

Within four years of owning the refrigerator, there was never an issue with temperature fluctuation, until they change the motherboard to put the refrigerator into a longer defrost cycle. The longer defrost keeps the ice maker from freezing up, as it is a known defect and there are many service bulletins out about the issues that I am having. The longer defrost means your refrigerator warms up past safe levels. Once the defrost is over the temperature goes very low to freezing almost everything in the back part of the refrigerator.

I would never recommend purchasing a Samsung refrigerator nor purchasing anything from Best Buy because they do not stand behind what they sell. Today a supervisor name Sarah said they will keep sending somebody until my warranty is up, even though they are not fixing the problems. Somebody needs to hold BestBuy accountable, is they are selling junk refrigerators and when you pay for an extended warranty they don't fix the issues. I wanted either a replacement refrigerator that will hold my food safely that is not Samsung, or I wanted them to reimburse me so that I can purchase another refrigerator. I don't feel the food in my refrigerator is being safely held at temperatures that the USDA would approve.

I went to pay my 1st of the month payment and dang, they showed a balance of $1.529.00....I thought, "Whoa! Not right." I called and the rep tries to explain my payments weren't falling inline with their billing and posting dates. I said, "You gotta be kidding me." Plus I got lucky and was able to talk with someone which is usually hard to do. "I pay triple the amount and I am not credited but you all are tacking on that 29 bucks. (And they called it a late fee.)" So I asked for a one time courtesy adjustment. So she removed the 29 bucks. I asked now with you on the phone, "Can I pay on my bill." She replies "Certainly. How much do you want to pay?" I was pissed and said "All of it!" I paid the entire $1,500 off which hurt us for the month because we are on a fixed income.

Think many times when purchasing online and you don't have physical access to their store. Because they also have this habit of adding a bunch of stuff and services to your bill which you won't use and have to jump through hoops getting them removed over the phone. Luckily I live just under 50 miles from a store and I could go in and blow up in person. Now my blood is really boiling. Before I closed out this complaint I checked my balance and it shows my balance is 29 freaking bucks but the $1,500 was applied! I just called and the rep said it will take one-two billing cycles for the 29 bucks to be removed. Then you wonder if that will take place. Never again at Best Buy. I will be closing out all my info when all is said and done with that store.

Pilot claimed they were out at Segway 3 different times, and each time it was not ready. Funny thing was, Best Buy did nothing to tell me there was a delay. When I called customer service, they looked at the tracking, and told me there was nothing they could do (I think I was calling India). I stated that I had spoken to Pilot Transport, and mentioned they cannot get the item! I asked Best Buy to try to contact Segway and find out what was going on. Best Buy stated they absolutely COULD NOT CONTACT SEGWAY at all and that they need to "wait for a change in status" before they did a darn thing.

At this point, I was getting furiously frustrated with the Kindergarten-type of nonsense business Best Buy was trying to pull on me. In essence, they are very quick to take your money whether an item is there or not. I called Pilot again and they said I need to contact Best Buy. Now I feel like I am in this vicious cycle of bad business practices where nobody gives a ** about me. At this point, I had enough and filed a Dispute with Paypal to get my money back. Lo and behold 4 days after I filed, Customer Service told me they were refunding my money because apparently the item was not available, or some other lame excuse.

(I'm glad PayPal put the screws to them and put their foot up Best Buy's business) If this was correct, why does Best Buy allow the customer to order a $5000 item and keep the ordering flowing knowing damn well there is no product to deliver?? That's a question I think I will take up with the BBB. This experience is on par with the biggest bunch of ** I have ever dealt with. Please stay away from Best Buy and DO NOT PURCHASE HIGH DOLLAR ITEMS FROM BEST BUY. They DO NOT REALLY CARE ABOUT THE CUSTOMER!!!! :(

Today I tried getting replacement by walking in. Everything I tried to AVOID by placing the call happened! LITERALLY everything from a long line and only 1 person tending register and returns to the exchange. First I was rudely told "no wait till I tell you I'm ready" when I politely mentioned I was going to set pot down and get replacement to expedite. I went and got pot, upon returning she was still dealing with a customer with no receipt! The manager or what appeared to be a manager was waiting to assist. This should have been smooth as silk but immediately I'm interrupted when I try to tell him why I'm there, he's interrupting to tell me what I just told him, the "phones don't work" so I continue and again it's like he didn't hear a single word I said as he says I was a few weeks past return date forcing me to explain for 3rd time.

He finally processes the exchange but his closing remark is enough for me. He tells me "this is 1 time courtesy, they just don't return things past date." I've lived in this area 20 years and shopping at this store, it gets bad then good for a few yrs then bad. I'm out. It shouldn't take 8 to 10 hours then a bad attitude to even exchange a broken product days outside of range, especially when their store was unreachable and they're aware!

I call 1800 Best Buy and 5 calls later I'm here writing this review. 2 separate operators said supervisors weren't available, the 3rd said she couldn't take phone complaints then went silent when I told her it was a complaint line. She stated it's not her job and I needed to file online. The 4th appeared to be filing as I could hear what appeared to be typing. At the 22 minute, she went silent like the prior agent meaning they don't say anything or respond. I gave her about 2 minutes then terminated the call. The 5th guy, he hung up on me almost immediately after asking for my name and phone number. I'm done with Best Buy. They honestly have had maybe 2 solid yrs outta the 20 they've been there. Customer service should be a concern for Best Buy.

It is Tuesday. They are telling me no one can help me until Saturday. I now have a washer and dryer unit sitting in my kitchen, not hooked up. I have Airbnb tenants checking in on Friday. Not to mention, the customer service guy got frustrated with the shipping guy and hung up on him. Was super unprofessional. I am now looking for a local handyman in my small town to help me install these units- after I drive 150 miles to go pick up the $40 bracket. Makes no sense. I have forever blacklisted Best Buy. I am hopeful they will go out of business because this level of inefficiency is a thing of the past. Good riddance.

Next, I placed my order shortly after midnight on Sunday, February 7, exactly 12:15 AM. My order was packed, moved to Purolator by 8 AM same day Sunday. By 10 AM it was shipped and on the vehicle for delivery!!! We are talking about Canada and Sunday here, these two things never have "open/working/delivery" words combined together. If there is any other company that does the same service message me I want to know, otherwise this is truly magic! I feel that this is TRUE 21st CENTURY SHOPPING. Thank you, Best Buy!!!

Now I ask an employee at the laptop section can he help me with a certain laptop. He looked annoyed then he said they were out and the date he gave me was a little too late. I needed it ASAP so I said, "Can you help me find something similar?" He looked for a second, pointed at a Chromebook. I was looking at an HP willing to pay a little more and he rudely walked away. Now I'm upset. No help at all. I left without a laptop. Did buy the TV only because my husband carried it himself with no store help at all. This is the worst store ever. I will never shop there again. Mind you just got my Best Buy VISA and plan to close it.

On Friday. February 5, 2021 I received, by email, $245 worth of STORE COUPONS...not a check as promised. This was not an error on my part. I have a credit card which would have given me 2% CASH back, however, after being assured...more than once...that I would receive a check back if I opened a credit card account, I made the decision to get the card.

I understand that stores push their employees to get credit cards from their customers. It is their business. However, outright lying to customers should not be on the table. Where is the morality in that? This was an excellent scam from Best Buy. This deceit cost me the $52 cash back I would have received from my current credit card as well as useless activity on my credit score. I have no need for $245 worth of Best Buy coupons and would never have accepted those terms. AND, oh, yes…the COUPONS are only good for 2 months!! A very sad commentary in this day when we are all struggling to make ends meet.

I called a different store - same worthlessness! He suggests that I bring back the entire system? I have paid my tech to input all my information and set - so that is NOT an option. Call Dell! BUT DELL, PER YOUR CONTRACT, CANNOT HELP ME FOR 30 DAYS - SO!? This is the second time in a year that Best Buy has NOT provided customer service. I purchased a new Sony Television. I paid for hook up and demonstration - extra cords. When the person arrived - no cords - no instruction. No more Best Buy for me! I went to Staples and purchased a new key board - so much more friendly and knowledge! Staples has been excellent this year!!!!

Every single person said I would be transferred to the right department and guess what... NONE of them could actually do anything more than the last one, which was transfer me again. I would say I'm surprised but judging by the other reviews I've seen this is par for the course. I was stolen from, lied to, harassed, insulted, and ultimately hung up on. Bestbuy shouldn't even be in business. With the way things are going for them, I wouldn't doubt if they were out of business within the next 3 months. Thanks for completely wasting my time and money Bestbuy. Winner of the Worst Customer Service of The Year award.

I was partially refunded for the order, but they said they couldn't cancel the washer because it was in transit. Wait 24 to 48 hours they said. So the next call was Dec 28, same response, Jan 7, same response, Jan 10, same response, Jan 14, same response, Jan 19, same response. So, here I am, still waiting for my refund, contemplating if I should get a lawyer and sue them. I'll never buy another product from Best Buy!! And btw, I'll bought a washer and dryer from Lowe's and had it in 2 days.

I ordered a laser printer online through bestbuy.com. Within a couple hours of ordering, we found out laser printer toners have carcinogenic effects, so decided to order an inkjet printer instead. Tried canceling order, but BestBuy has a system and policy where you cannot cancel after 30 minutes of placing order. The site said I could refuse delivery by placing a note for the courier on my door. BestBuy agent said I can receive it then call them for someone to pick it up, but it could be a day or two after I receive it. Due to Covid-19 being really bad now, I didn't want to even touch the package and put it inside our house while waiting for the person to pick it up.

So I refused delivery and FedEx driver took it back and entered that it was refused and order was canceled. But the next day FedEx delivered it again! So I chased after the FedEx truck and asked them to take it back, which they did. Now BestBuy shows the item as delivered! I talked to 3 agents, 1st agent was nice but didn't seem to know what she was doing and she seemed to have accidentally hung up on me. 2nd agent didn't say anything and kept quiet while and after I was venting, other than saying she would give a refund without solving anything (didn't want the package redelivered again!), and then literally just went quiet for minutes. 3rd agent finally talked to FedEx and got it sorted, where FedEx said they would update the status and make sure it would be returned. Hopefully everything will work out now, but it has been a nightmare...

The day finally came for our second delivery. The delivery guy informed us that the fridge is damaged; therefore, they would have to reschedule (for a THIRD delivery). This whole ordeal has been the most horrific buying experience in my life ever. I would go into detail to show how elementary Best Buy has its scheduling system and interoffice communication, but I want customers to read my review and understand what is ahead of them when purchasing home appliances with Best Buy.

Went online. Was told it was my fault by the agent, and I should more carefully inspect the computers before buying, including starting them up and making certain they work right. Making certain a 1400$ computer works right? I took screenshots of the agent on Best Buy telling me it was my fault I purchased defective computers. Called main store number on the phone. Set phone off to the side on hold. Over FOUR hours to get a human at the physical store to pick up. Was calm and not combative.

I trust nothing made during the pandemic. As someone who has worked with the FDA and on NDAs, I can tell you FDA has more drug and food recalls than ever seen before. Dentists are being sent caseloads, CASELOADS of defective burrs. Do not get me started on surgical centers. I am typing on a desktop right now, but HAVE to have a laptop in two weeks no matter what. Apparently, I will just take my phone, as there are no working computers right now in the US? How many more am I going to buy and return? This is ridiculous!

When I tried to understand this better and asked some questions - I even requested he just drop it off and I would take care of the installation - he started yelling at me very very loudly to the point I got scared and I ran up from my basement to get my phone. He stomped out of my place and instructed his co-driver to put the dryer back in the truck.

I ending up calling Best Buy and asked them to cancel my purchase and refund my money. Though BBY Customer Service offered to have the dryer delivered to my basement and indicated they would refund the installation charges, by this point I was quite disappointed with the harrowing experience it had been thus far, and was worried that these delivery/installation folks would damage my walls or stairs when carrying it down. What I thought would be a simple and straightforward delivery and installation, turned into such a time consuming and difficult experience with unwarranted rudeness - all because I did not want him breaking down my closet wall. I would strongly recommend against purchasing installation services from Best Buy.

In the past, I have never had a bad experience with Best Buy. I always received what I ordered and this was what I was seeking when I made the call. In my opinion, this is bait and switch at its best. It's very unfortunate because as a customer trying to buy from local businesses, I am being snubbed from a legitimate purchase at the expense of a company seeking to beef up it's bottom line vs. customer satisfaction. Well, this dissatisfied customer will not be making purchases from Best Buy anytime soon.

The expected delivery was January 8, 2021. I called Best Buy's customer service number to try to cancel it, and was told it could not be canceled because it was being processed. I told the operator this seemed highly unusual because the computer had not been shipped. The operator told me once an order is placed there is only a 30 minute window to cancel the order. I was not informed of this in advance, and it was not printed on my receipt. I will have to wait for the computer to arrive at my home and make another trip to the Best Buy store and stand in line to return it. I was planning to purchase the correct laptop at Best Buy but will not look for similar prices at other stores. If this is typical of their customer service (it seems it is from other reviews) I will have to reconsider doing any business with them in the future.

We will be canceling the order as we were just told we can’t because it’s in transit.. It is finally canceled and we are going to PC Richards. We never have a problem with appliances or deliveries with them and we will never buy from Best Buy again. No one could help us. Actually that’s not true. The help we got was from a wonderful appliance manager name Alex in a South Setauket store. But trying to call and find out information is totally impossible. They just outright lie. We gave up two days And no one helped us. Do not use Best Buy for delivery of anything. They will tell you they cannot get a hold of the drivers or that dispatch goes home at 5 o’clock or that their scheduling has rescheduled your delivery but only if you are lucky enough to get a hold of an actual human being.