Best Buy Reviews

When my order arrived 12/5/2019 in the box was an IPAD and ear pods which I did not order. I immediately called 18882378289 to report that I receive the wrong order. I was told my return was processed and I would receive a packing slip to mail the wrong items back and I requested to cancel the order because they could send all of the other items in my order but not the Apple watch. Could not use the other items without the apple watch. Called again on 12/10/2019 to get an update on my return as I receive an email that my return was processed. I was told to wait 10 days and I should see my money credited to my card.

I needed a product the same day and needed to pick it up at Best Buy during my short lunch break. Therefore, I ordered it online for one hour pick up. The receipt even stated it would be available in one hour. Also, the latest commercials even make the same claim. However, when I arrived two hours later and after waiting for 20-minutes at the pickup desk, it was not ready for pickup. The employee told me that the order may not be ready for days as they had over 300 online orders to prepare, but only had one employee assigned to pick them up.

For 5935 S Wadsworth Store in Littleton. My 70 year old neighbor was having a terrible time with kitchen appliances order. Best Buy had computer glitch which did not record her order. Took a week to straighten that out, reverse credit card charges etc, but a week later order was complete. Measuring crew came out, told my friend that a cabinet cutting crew was needed to install double oven. She told Best Buy appliance manager that but install company sent same measuring crew out. Frustrating.

I purchased a 61 key Casio keyboard and my address was incorrectly provided to the courier company and delivery took one week more before Purolator finally delivered it. I had called their customer service line and waited 1 hr before speaking with an agent who advised it was updated but did not was not done. After various discussions with purolator it was finally delivered. A week afterwards I need to purchase an head set and it was quite unfortunate that I had to go through the same issue but Canada Post was unable to deliver and returned the package and this was required asap and I notified Bestbuy but no response. I have never experienced such poor service with any company till today.

I order 2 Apple AirPods on Black Friday. When I reserved to pick up in the store the website stated thank you for your order. You will receive an email no later than Dec 3 and will then have 24 hrs to pick up your item. I thought great. Just in time for Christmas. So Dec 3 has come and gone and no email. I call the Langley store as that was the store I requested to pick my items up on Dec 6 to see if my items are ready. The girl states, "Nothing here." So I go to the store on Dec 10 to speak to the pick up counter staff to see if my order is ready or if they have an estimated time of arrival.

The thumb drive that we purchased from Best Buy included a "free" version of a file zip program. Unfortunately, it's only free for a limited amount of time, then you MUST purchase the program if you ever want to see your files again. I will NOT be purchasing anything from Best Buy again. If this is their version of customer service, I'll go elsewhere. My advice, delete everything from the thumb drive before using it, then, just to be sure, format it so that your files don't disappear.

I am so frustrated. In the past 2 weeks we have given Best Buy almost $4k of our money. We bought a fridge and paid extra to have the water line connected to the new fridge. They came yesterday and said they forgot the water line kit so they gave me a # to call to schedule someone to come out. I called that # to be told that my account was still "in process" so they couldn't do anything until the truck finished all its stops for the day. I called back hours later to sit on hold for over 40 minutes. I was then told that the salesmen rung up my account wrong and never put the install on there so I needed to go into the store because she couldn't do anything for me. I spoke to her manager who told me again the order was rung up wrong and I needed to contact the store. I called the store 15 minutes before they closed and talked to someone who told me that she would review it and have someone call me first thing in the morning.

So I ordered a Rift S VR headset on Cyber Monday and paid for overnight shipping. Nothing by Wednesday. I use their live chat to speak with a Best Buy rep. They guarantee me it will arrive that day. I called UPS and they said it hadn't even been picked up. So, I live chat Best Buy back. They say the same thing. It will arrive today. It doesn't. So Thursday I message them again. Same thing. They guarantee me it will be here today. I tell them the tracking shows it's not even shipped. They say it's wrong and guarantee it will show up that day. Again it doesn't.

I upgraded a cell phone I bought from BEST BUY to another phone. I made the mistake of letting the BEST BUY staff set up my new cell phone and the rep wasn't sure what he was doing and decapacitated the ability of the internet almost completely. He also locked Mobile Networks so mine couldn't be set. Only BEST BUY and ROGERS connections to the net could be made although I have a $75 a month plan with CHATR - he got it terribly wrong. The phone had a ! SIM PROCESSOR error message every start up. It was slow as a dinosaur on the internet. It wouldn't connect most times at all. Finally five weeks later I took it back and was told to pay another $100 to get a $50 credit on a new phone! Don't waste your time or money with WORST BUY. Deal with reputable stores not this money grabbing machine.

On Black Friday I made an Online purchase from Best Buy.com and paid extra to have it delivered same day. Day came and went with no delivery and no communication from Best Buy on changes in delivery status. The next day early afternoon called Best Buy to find out what happened. After spending 45 minutes on hold I finally got an agent to talk to. After approximately an hr. of explaining everything, sitting on hold and listening to the agent ask someone else what to do I thought everything was fixed. The agent cancelled the original order, expedited new order for same day and said they would credit my freight for the first order.

Head office has my complaint. I have sent it many times. Got a reference number. If I don't hear back I'm going to sue the company for fraudulent misrepresentation. I called, reported I bought a new Samsung phone, found out it was used, brought it back, decided to get a new iPhone, cost me 1350.00, had to get this phone at Deerfoot location because they only had the newest iPhone XS then I had to buy cover etc more money, take it home, start realizing it's not doing what the new phones do, called Apple. They told me I got had better get back to Best Buy, it's a 2017 model. Unreal. It's 2018. What a rip off.

Purchased a small microphone for my iPad in Henderson, NV. I specifically told sales person we lived in Canada and asked if we could return product in Vancouver, BC. He said yes, no problem. Today I went to Best Buy in Vancouver to return mic because it did not work with my iPad. They would not refund because it was purchased in the US. I called customer service number for US, explained the situation, and was repeatedly told there were no options, they couldn’t verify I was told this (in essence accusing me of lying), wouldn’t act on my suggestion of extending return from Jan. 14 to end of Jan. 20 when I will be in the US. The supervisor's name is Giselle.

I filed a complaint with Best Buy. Never answered me. I am extremely dissatisfied with the service I received with Best Buy and Geek Squad. Especially how they treated me in Best Buy LaSalle Montreal. They kept my laptop Dell for 2 months. Meanwhile the manufacturer grantee expired. I had software issues. Geek squad told me, they are going to send my laptop in Dell service Toronto, because Dell dos not have one in Montreal. I agreed. 2- weeks later they return it to me with not working earphone jack. I return it back for reparation. It took them another 3-4 weeks. They called me for a pick up. I tested the jack - not working again. They send it back for reparation. For long time nobody gets back to me. So I called directly Dell to check what is going on. Dell didn’t have any file concerning my laptop.

I have tried to use the Best Buy Credit Card to purchase a laptop, mouse and keyboard online for two weeks. I've spent many hours on the phone with them, as has my son. The credit card department has repeatedly authorized my purchase, after 2 days I have, also repeatedly, gotten a message telling me that my card was declined. Each time I have researched the issue, found the cause, each time it was Best Buy that cause the error. When talking with the Best Buy agent, I have been lied too, again, repeatedly. Best Buy is attempting to double charge my credit card, when that happens, I'm over my available balance. The laptop is a Black Friday sale item, if they cancel my order this time, I lose the sale price. This issue is still unresolved, my card has been charged, it was approved, however, Best Buy tried to charge my card a second time so that I am still not receiving my purchase.

I bought a Canon Personal printer scanner copier from the local Brockton MA Best Buy. The salesperson was very impressed with this printer and he highly recommended it. I also bought a PC and monitor so I spent over $2,000 here. After a couple of months, I tried to use the scanner function on my printer. I had purchased the Geek Squad Tech Support so I used this support to trouble shoot the printer. After 2 different support times and 2 different agents, it was determined that the scanner hardware is faulty. I took the printer back to the store and was informed that if I had not bought the Best Buy additional insurance, they would have nothing to do with this problem. The very nasty customer support manager told me to go "call Canon and get it resolved through them". So, these folks just don't back up their products and really don't care about the customer.

I had the bundle Mario + Rabbids in my cart. Literally 5min about to buy everything in my cart. They downgraded my bundle without me knowing or telling me that they did. Check with Best Buy. Gave me excuse after excuse why this happened. This is a sly kinda move to do! You lost a customer! BUYER BEWARE!!!

Be careful of Best Buy’s “price match” policy. In the fine print they exclude everything the whole week of Thanksgiving, not just Black Friday. I get that crazy online prices might be excluded, but they won’t even honor prices at local “brick and mortar” stores that whole week. Bestbuy sucks for hiding this policy.

I purchased a Dell Ispirion laptop on Black Friday. I went online to make the purchase. I choose Fry rd. in Katy Texas to pick up the laptop. The laptop I choose was $350. At checkout we saw there was only a 6 month no interest option. My husband called the customer service number to find out if we could have a 12 month no interest applied. Since we never use our card and have excellent credit the person who answered told us yes, if we had a $399 purchase we could opt in for a 12 month option. We hung up and added another product for $49 which made our total $399.

After trying for several days online and over the phone I was never able to get a copy of a receipt for a product I had purchased. I had a tablet that need to be unlocked. I had lost my receipt and Samsung would not unlock it without a proof of purchase. Even with an order number I was never able to access the original purchase information. Best Buy CANNOT or WILL NOT simply print a copy of the receipt and mail it to you. Because of this I had to pay someone to unlock the BRAND NEW tablet I bought. What happened to customer service??? If they can view the order on a screen shouldn't they be able to print a copy and send it off by regular mail??? Apparently not. I will definitely think twice about buying anything from Best Buy again.

Best Buy, You have just lost all of the business from us, we will cancel all of our orders that we have with you and will never buy from you again. The business you are running is a fraud and lie to consumers. We bought all of the appliances from you, return several days ago, have never received any email nor refund over thousand of dollars for a refrigerator and part. You also overcharge the order of our original appliances by $150 for supposedly free gift cards where you ran promotion! Before we confirm the payment, and our email confirmation shows gift cards were free, then sneaky enough, Best Buy charged for 2 gift card on our account right after they charge the total of our appliances on the very same day. Can't keep promise on promotion? Don't run it!!! Give us our money back!!!!

I bought $1000.00 Arlo Pro 4 camera security system and the Ring Pro video doorbell $300.00 plus $164.00 for installation of the doorbell August 8, 2019. It’s now November 29, 2019 and they still have not installed the doorbell or even called. The Geek squad came out in August said an electrician has to install it. I think for such a big outfit their customer service is poor. I would think twice before buying again from Best Buy.

Best Buy was pleasant in taking the order, but once my card was charged the experience went downhill from there. The delivery personnel was completely unaccommodating, rude, belligerent, epitome of pure evil!!!! Locked my account so I couldn’t cancel the order or get my money back. Customer service over the phone was worse than the delivery team. Made the trip to the store which was even less helpful and refused to refund me, telling me that I had to go back to the same Best Buy where I made the initial purchase because I they did not want to take the return on to their balance sheet, and told me the only remedy I had was to provide feedback on their website. Needless to say I was planing on making additional purchases, but after this experience I will be shopping elsewhere. Please be very careful and make large purchase at stores that have some customer service etiquette.

Best Buy employee lied to me that the Samsung phone would not go down for Black Friday. Made me buy a $1099 phone, only for the price to drop to 700, when I called. They basically refused to price match. They basically told me there is nothing they can do. I have purchased over 3k worth of gadget in a month, what a terrible company. They lie during sale and do not take responsibility to make it right.

We have purchased Delonghi Espresso-Coffee combination maker and a pairs of Bose Soundsport headphones. Andrew ** and Ross ** gave us a very professional service that made our late evening shopping a pleasure. Thank you for making our evening shopping so easy.

My husband and I had an amazing shopping experience at Washington DC Columbia Heights location. Dymier and Marvin were very informative and helpful. We bought Samsung refrigerator, gas range, convection microwave. Thank you for a smooth, unforgettable shopping experience!

Best Buy BAITS credit card holders to spend $ w/ their card to earn a tiny $ reward. Then when you earn it & try to use it, they find many ways to cheat you out of getting anything w/ it - the SWITCH.

First let me say that I have been a long time Best Buy fan and customer with rewards and a credit line of more than $6000.00. Black Friday will be here soon and there are many ads that are offering prices now. I get an ad in the mail and decided to buy 70in LG 4K TV. The location is about 45 minutes away. I call that location from the ad and was told that they have many in stock and to come in and get one. Being that it is 45 minutes away and Best Buy is only 25 minutes away and I could use my Best Buy card if I wanted, I figured that I would call Best Buy to see if they would price match and if they had the exact same TV. I was told yes they would price match, and to just bring the ad with me.

It is hard to figure out where to start, but I will try. Purchased a S-9 and it was supposed to be in on Tuesday. I called customer service and they said it was at the store. Wrong. It was not. Today has been one month since I ordered it and a month has passed and not a single word from Best Buy. Three times I have tried to call the store and three times nobody ever picked up. I tried to call tonight but knew nobody would pick up. I went to the store and am back home and still on hold. My current hold time right now is 1 hour and 33 MIn and still on hold as I Type.

Bought three appliances at Best Buy on a sale promotion. Delivery was a disaster. First had Viking cooktop delivered on a Friday. Next day was expecting fridge and microwave to be delivered and all installed. Viking tech showed up to install cooktop, but other appliances not on schedule for delivery. Had to call and reschedule their delivery. On the scheduled delivery day, appliances showed up but no one was scheduled to install. Had to call back to get install date. Three days later items installed. Fridge not cooling properly, and had to leave town for conference. Called Best Buy to report fridge not cooling, they said 15 days passed (as of delivery date, not install), said can't help. Call LG. STAY AWAY!!!

Tried to buy a product and pay with a check. Cashier rang up item and I offered my dl for id. She said we don't need it. Then she walked away and called someone to talk. I waited, with others behind me, for her to give me my receipt. She came back. Asked if it was a personal check. Told her yes. She left again and another call took place. Came back and demand that I had to show her Id. Ok, showed her. She left again. Another call. Customers behind left to go to another cashier. I asked cashier what the problem was. No answer. I waited a few more minutes and asked for check back. Told her I changed my mind about doing business with them. I felt very uncomfortable. Never was told why such a problem. Won't be back.

Bought BB's extended tech support. Had them remote into my computer so as to fix connect to my printer. I gave them all night to fix. The next morning the computer was even more defective in that it would not log onto the internet and Windows 10 did not work correctly. They sent a tech out to the house since I am disabled and hard to get around. He attempted but could not fix it saying it was broken. This is not satisfactory. I need my computer fixed and compensated for all this heartburn.

Our less than two-year-old washer from Best Buy (purchased in July of 2017) stopped completing loads in May of 2019. It took 7 trips to the house and two "No Shows" (a total of nine appointments, numerous days off work and very expensive trips to the laundromat) and we were finally granted a new washer, which was installed on November 4th… Yes, November. Our friends and family couldn’t believe how patient we were with them, but we have always liked Best Buy. As it turns out, they don't make the washer we had any more, and so we went with one that was $100 more. Do you think they would give us a break after all the time off work and money spent at the Laundromat waiting for them to correctly fix or replace our 22-month-old washer... Nope, not a dime. Absolutely terrible Customer Services.

I purchased a refrigerator at Best Buy in Austin. After three canceled deliveries without a reasonable explanation, I went back to the store and canceled my order. They didn't even bat an eye and apparently didn't think it unreasonable that I had waited over a month and still hadn't received my fridge. Never shopping at Best Buy again!

Very disappointed. I was advised I would have my laptop back in 2 weeks. It was actually 2 weeks later that they left me a voice mail advising that the repair would be $400 and they needed approval. I called the Geek Squad number all day and never got through so I gave up and called the store. I spoke to an associate who stated that they would advise the Geek Squad/computer department that I had okayed the repair. I never heard anything so I called back the next night only to be told that a) they had been attempting to get a hold of me (not true, they called once) and b) they were still waiting to hear from me for the approval (I had called). I'm also not sure why I bothered to join the repairs program because a $400 repair on top of my monthly maintenance fee seems a bit steep. When I'm ready to purchase a new laptop I will probably be looking elsewhere.

On Nov 13, 2018, I purchased a tablet, microwave oven and an LG Television at the store on Ray Road, Phoenix, Az. I was offered an extended warranty on the tablet and I asked what it covered beyond the manufacturer's warranty. I was told that it covered everything, including water damage and breakage. I stated that I did not want that for the tablet but I did for the TV and microwave. I stated I would feel better knowing that the TV would be good for at least 2 years, regardless of what happened to it. I was sold a 3 year warranty for the microwave and a two year for the TV. Nothing else was mentioned nor any written details about warranties was give.

I called the number listed for my local Best Buy to ask a simple question. I was on hold so long I had time to drive to the store, ask my question, speak with a manager, and drive home while still waiting on hold. I gave up at that point. I called back to a "talk to a live person #" and had to go through 4 minutes of automation and being on hold again. The person could not help me and when I ask if they knew anyone who serviced printers he told me that because they were cheap I should just buy a new one. If I can't get the maintenance on my printer and have to buy a new one- IT WON'T BE FROM BEST BUY- they might have the "Best Buy" but they need to advertise "worst customer service" right next to it!

I went in on Saturday to order a refrigerator. Upon ordering I am told the delivery is scheduled for Tuesday. Prior to leaving I am advised the delivery was pushed for Wednesday. I am understanding and say okay. Wednesday comes around and no delivery to be found. I call Best Buy and am advised that the drivers don't need to get out of their car, but they went to my house. And since I am not a mind reader to know they are outside, they left. They let me know they cannot reschedule my delivery until after 7, at which point they see there is availability for Friday but they will most likely be able to deliver on Thursday.

I signed up for service for my tv for $106.49. I thought that after talking to the Geek Squad that they would come out to the house and diagnose and repair the TV. After coming out to the house and plugging the TV in and trying to turn it on (which had been done on the phone already) he told me that they can't repair it. WOW, what was the point of that? I spent $106 for nothing! I took the TV to SURE FIX TECH on Colonial in Orlando and they fixed it. Don't call the Geek squad!

Best Buy has the best selection of electronics in one place...it is my go to store whenever I am in the market for video and audio products. They always have the latest technology and newest models and it is rare for something to be out of stock. I also find the sales representatives in-store at Best Buy to be very knowledgeable.

Walked into a local Best Buy and had a great experience in the home department! Thanks! I was in need of a TV with surround sound system and found exactly what I was looking for with an awesome protection plan!

I was looking for a vacuum and the lady assisted me in getting the light weight one and showed me how to work it. She was pleasant and understood my apprehension in purchasing one due to price of all of them..

So I bought my daughter a nice 27" gaming monitor for like $300 for her birthday on 9/20 because Best Buy had it on sale. When speaking with the salesman, I asked him what the return policy is if it was broken and I didn't purchase their warranty, and was told 30 days. Knowing I would give it to her yesterday and it would be a few days before the 30, and it was on sale, I bought it. Well fast forward to yesterday, I give my daughter this gift and she's is super stoked. Feeling like Dad of the year, we get it setup, and only half of the screen works! So after some troubleshooting I decide to call the local Best Buy to make sure they have the same monitor in stock so when I drive the 45 minutes to get there, it's not a waste of my time.

My Samsung phone was giving me a problem. I did not purchase it at Best Buy but scheduled an appointment to have them look at it. They spent about an hour with me and were able to fix my phone problem. They were polite and knowledgeable. I was pleasantly surprised when I was told there was no charge for this, even though I didn't buy my phone there. I highly recommend the Geek Squad and will happily seek them out if I ever have any more issues with my phone or computer.

Beware Best Buy???? SwitchAroo???? I purchased a TV listed for $3199.99 online. It didn't show in bestbuy purchase history for nearly 2 months. I called bestbuy several times. Was told it would show up shortly! On 10/14/19 Credit Karma emailed me about the item now showing for $3499.99. That explain the reason for them not placing item in purchase history because I would then have noticed price change! They refused to return extra charges! They're crooks & because of their crooked & fraudulent ways they will soon file for bankruptcy! If you do business with bestbuy check & double check your credit statements! Warning Warning. There be bad businesses out there & bestbuy is one of the worst!!

DO NOT BUY FROM BEST BUY... Clearly, I received a defective Fire Stick. I worked with Amazon customer service to problem solve, but nothing worked (including restoring factory settings). As I bought from Best Buy (in an attempt to support brick & mortar stores) I was told to bring my purchase there for a replacement. Just tried and was told by Chris the manager in Huntington, NY that I had 15 days (to test out all the functions of this device) and return it, even for an exchange. He was sarcastic and certainly not anyone I would want representing my business. BUY DIRECTLY FROM AMAZON or any other manufacturer instead!

This review is in regards to a Geek Squad warranty for a Samsung Galaxy S8 phone: I purchased my Geek Squad warranty plan on my cellular phone at the Best Buy store located at 17414 La Cantera Pkwy Ste 106, San Antonio, TX 78257. I attempted to turn in my cellular phone to this same Best Buy location for repair approximately a little over a year ago. The Best Buy store associates told me that I MUST turn my phone into Samsung. They stated that it was still under manufacturer warranty and I MUST go through them. My question is, why would Best Buy accept my monthly Geek Squad payments if they would not honor the warranty and force me to go through the manufacturer? I subsequently received a replacement phone through Samsung.

I used to be a proud Best Buy customer until a recent experience with their Geek Squad department. I usually always purchase their service since it was always great until recently. Last year I bought a laptop with the accidental warranty and broke the screen. When I tried to drop it off it became more difficult than in the past since you need an appointment; which times available where hard to meet due to my work schedule. The last day of the warranty they refused to take my laptop due to their Geek Squad agent was sick and gave me the number to Geek Squad. Due to this I was told their would make an exception for a Best Buy on the other side of town the next day. I get there the next day and I get told, "Your warranty is out, there’s nothing we can do." I talked to two managers who said they would get back with me to make it right but now when I call, I’m hung up on. If I could help it I would never shop there again.

I ordered a new out of the box washing machine from the outlet store and it leaked through my roof requiring 1200$ worth of repairs. I filed a claim and the insurer for the Best Buy and the installer claim it is other's fault. No one will pay for the repairs. NEVER EVER buy anything from them again!!!!

My husband purchased an unlocked Samsung phone at the Anderson, SC store#520 at 3601 Clemson Blvd for me. After trying to activate my service with the Sim card it was discovered that the phone would not connect to the network no matter what was tried. We also contacted Samsung to no avail. So after 3+ hours of different attempts I returned to the Best Buy store and spoke to ** a supervisor about my problem. He willingly exchanged my phone for a new one as well as updating the phone prior to installing the Sim card. He spent a good amount of time with me, never making me feel as if I was taking up too much of his time and when it was updated he installed the sim card and made sure the phone was in perfect operating order before I left. I am extremely impressed with ** professionalism and patience in going above and beyond in a very difficult and confusing situation.

Terrible experience with Best Buy Appliance Delivery - I ordered 3 new appliances and waited over 2 weeks for the items to get delivered. On delivery day I was told they'll be there between 12-6 pm, my husband and I both took off work to be there. 6 pm finally arrives and no one has shown up or called. I call Best Buy, wait on hold for over 30 minutes, finally get connected and the agent seemed very unapologetic for the fact we'd waited all day. She said they use a 3rd party delivery crew so she'd have to contact them, she gets them on the phone and the woman didn't want to help at all. All she said was she couldn't get ahold of the driver so she emailed them and asked them to call me directly....

Had appoint to have stereo and rearview camera installed. When I got there the guy came up every excuse he could think of why he couldn't do the job. He said to install the rear speakers he would bust the plastic trim and it couldn't be replaced. I said I don't want new stereo and old speakers and He said "you won't be able to tell the difference." 22 yr old stock speaker are not going to sound any different than Brand new Pioneers. REALLY!!! I knew then I didn't want the idiot touching my vehicle. I went up front. Returned the equip. I had bought. Over $1000.00. Went to a small local store and got great customer service and saved cash too. I had to wait 1 1/2 Wk. at Best Buy. They did it the same day. I will never shop at Best Buy again. They have got too big and their customer service is in the garbage can. Go to the small guy that appreciates your business.

Where do I start? We have multiple faulty appliances that were sold to us at Best Buy. These are currently under extended warranty BUT we are on multiple repairs and a recall on one. Jason from Florida offered to send the SAME appliance with the dryer that has been fixed 5 times. I absolutely refuse to own another Samsung item. I’m not putting my husband and young children at risk for a fire, flood or frozen food. Our fridge ice maker freezes over, causing the fan to stop working and temperatures to fluctuate. Samsung was unable to help me with a refund since it’s out of manufacture warranty.

My husband and I have had our Best Buy card for 10 + years and during that 10 + years they have lowered our credit limit to equal the balance we had on the credit card, which made us maxed out on that card. Our scores took a big hit because of that. They have lowered our limit several times over the years for "lack of use," and have threatened to close the card if we don't use it within a certain amount of time.

I purchased a laptop and was told it would be delivered by Saturday... not "maybe" by then but that it "would" by then. It didn't come in and when I called the shipper, we found out Best Buy shipped it via Standard shipping so it couldn't be guaranteed. I needed it by the day they promised for a work trip and I won't have it by then. This could have been prevented had that chose a different, more appropriate shipping method in line with what they promised.

Bought Samsung Note 9 in February 2019 after extensive questioning as to ability to move to a different carrier. In September decided to move from Verizon to Xfinity Wireless, which uses Verizon towers, not accepted on their network. New manager at Best Buy offered to buy back phone I spent over $800 on 7 months earlier for $200. Will never do business with them again and neither should you.

If I could rate them with zero I would. I purchased wireless earbuds from Best Buy and they were horrible. Sad thing is, their policy is you only have 15 days to do a return. Who knew that they would have such a company-friendly policy - one that will negatively impact the consumer, unless of course you spend a certain amount to qualify for their 30-day return policy. Anyway, I tried to work with the manufacturer who sent me new replacement buds and they too were defective. I, in good faith, tried to get this to work out with BestBuy even if just for a store credit, something, but they stuck to their policy with no consideration for me. Now I'm out the money. Do not buy from these people. Buy from a company that has a reasonable return policy and an understanding that sometimes it takes more than 15 days to determine if a product is defective. Again, please don't waste your time or incur the aggravation for yourself.

I made 7 attempts to find the price of reinstalling a small home theater Best Buy sold me and installed a few years back. They absolutely refused to quote a firm price on all attempts. Finally a special advisor arranged a home consultation to look at the system, agree on the packages I needed to buy that would cover the entire installation, and take my order. When they got here the first thing they said-- "We can't quote any prices, only say whether we can or cannot do the job." So they again evaded and white-lied about the real question of pricing in advance. They want "outs" so they can add surprise add-ons for each setting, each plug in, from $50-$150 at the time of installation when the customer is most likely to agree to anything just to get things going. Same old BB double-talk as previously, only refined. **

One delivery person distracted my son while the other shoved the washing machine quickly into place denting the side. I was called and offered a gift card if I kept the dented washer. Fortunately I declined. When I got home and looked at the back, it was dented from top to bottom. The metal was pulling away from the body of the machine. The damage happened before they arrived at my house.

I do not recommend setting up any sort of online account with Best Buy; especially a business account. From day one our account did not work and no one could tell us why. Finally, decided to create a new account - to apply for tax exemption. The account was set up via phone with a BestBuy agent. - The account I created, let me repeat, I created this account - female - for the owner of our company - Male - Also my father, so same last name. I was able to login to my account, but was unable to do much as it asked me to "complete the account" needing a member-ID. First call was 10 minutes after establishing the account. The agent I spoke with, I am not sure she even knew she worked at BestBuy - asked me questions actually. The next day I was transferred a total of 15 times. Yes, I spoke with 15 people within an hour. Not one of these "agents" knew how to assist me and continued to transfer me from department to department.

Ordering the full suite of kitchen appliances in store went pretty quick and our Customer Service Jeremy ** rep at Pac Sales in Richfield, MN was great. Unfortunately, that's where the great experience ends. Customer service from there on out has been horrible. The delivery guys showed up, and broke the plug on the range. Which then I was expected to call and to reschedule delivery. This process took 2 weeks and 4 phone calls.

Ordered a dishwasher for my 80 yr old mom and paid $159.99 for installation. When delivery came, without seeing the current dishwasher, the installer began telling me that the new dishwasher probably wouldn’t install without extra revisions, which he could take care of at extra charge. Once he came into the house and looked at the dishwasher, “Yep, this will need extra installation items that would cost extra $.” We sent him away and my husband went to buy a $5 adapter that the installer should have had since this is a common fix.

This review was written by my husband, as I was too frazzled to even think. Worst Buy at Best Buy. After an hour the sound on the “LG UBK80 Blu-Ray Player” we had purchased went wonky — deteriorating gradually to static and remaining discordant noise for over a minute thereafter. No big deal. Bad products happen. Now for the fun part: Four days later, we were in Durham and took the DVD player with us to return, but our brake warning light and then alarm went off. We decided to high-tail it back home, 60 miles north.

If I could give them 0 stars. THIS WAS A NIGHTMARE. I had a TERRIBLE EXPERIENCE, the way I was treated as a customer is UNACCEPTABLE. They give me a date and a time frame twice and just never showed up. When I called to check on my order, the waiting to speak with a customer service rep was an hour and 23 minutes, I waited and after passing me with 5 different people because no one knows what was going on, they told me they couldn't help me and I needed to call the next day (my time frames was from noon to 6pm, I called at 6:01pm) and WAIT THE HOUR AND 23 MINUTES AGAIN.

I purchased a LG Refrigerator from Best Buy in August. The same refrigerator was available at other stores but I chose Best Buy for the ability to specifically schedule the delivery and haul-away due to my work schedule. Additionally, my wife and I have two month old twins so we had to plan accordingly for a working fridge. The delivery was set for 8/26/19. Prior to the date, I called to inquire what was required of me to prepare the old fridge for haul away. The old refrigerator was a built-in so I assumed I needed to perform certain steps for haul away. I was informed that it had to be disconnected and taken out of the built-in space.

Before I start, I want to note that if I could give Best Buy a negative star I would. I bought a Samsung 58" TV from them 2 years ago with the Geek warranty. This tv is stationed at my weekend home and is hardly used. This past Friday I went to the home and watched a little tv. The tv stopped and wouldn't come back on. Nothing...not even a light. Great news it was still under warranty with Best Buy!!! So I thought. I tried calling their 800-433-5778 number all weekend but nobody picked up. First thing Monday I called for tech support.

We required installation of a new dryer which we recently purchased from Best Buy. The installation cost was $140. The technician was polite, knowledgeable and respectful. However, they sent only one person to deliver and install the dryer. The person that was sent was small. Therefore, my husband did half the work. I do not recommend this company and will never use them again. I believe my installation fee should be returned. The fault did not lie with the technician but lies with the company.

Bought new- in box computer that was missing a cord. When I called the store phone number for Petrie Lane, I was told I couldn't just pick up the cord I would have to bring everything back. I told them everything was set up and I just needed a cord. Hauled everything back to the store and all they did was give me a cord and some excuses about why I was asked to bring everything back. This was extremely inconvenient. I'm a senior (well into my seventies) and I had to move these items up and down two flights of stairs on a miserably hot day. (Humid and high 90's)

I needed a new stove and purchased one from Best Buy in Highland, IN on 8.29.19. I was assured it would arrive this morning and would receive a call (that evening) about when delivery would occur. No call came last night or today, and thus, no delivery. Forget about going through Best Buy's automated menu re delivery, which led to a dead end. Luckily, I got a hold of the Appliances Dept., after many rings, and the salesperson from the previous day answered. "Where's my stove?" I asked. "Why no call?" I was then informed that the one stove they had in the warehouse was damaged and that they would have to order one from GE. "When would that come?" "Well, maybe in a week and a half," I was told. Yeah, right. Well, I'm not holding my breath.

I bought a HP Pavilion X360 convertible laptop from Best Buy for my small business. I did not purchase the additional service warranty. After 6 weeks the computer started to malfunction. I called Best Buy to see if I could bring it back and get a better brand of computer. The manager told me that they would not take it back and, because I did not buy the extended warranty, they were not responsible for the computer not working or whether or not I was happy about it. They told me I would have to return it to the manufacturer for repairs. I run a business from home and this is my only computer; I have important documents and downloads on it. This computer is not reliable and I was extremely disappointed in Best Buy's lack of customer care. I will not purchase from them again.

The store that was 45 minutes away from me closed, leaving me 2.5 hours away from a brick and mortar. So, I've had to resort to blowing money online... Well, now I've had a laptop that died within 72 hours, I sent it back with their pre-paid shipping label, and was told when it was shipped, a replacement will be shipped.... WRONG. I've got confirmation the dead laptop is there, yet, they did NOT send a replacement. I've had it, I can't get anyone of them to tell me anything, they barely speak english, and I'm not giving them another cent. They've lost a customer with several years of spending a lot of money in there.

If you're going to buy something from Best Buy, go to a store. Do not buy it online. I have been on hold for an hour, disconnected twice, and transfer to three different departments because not a single individual can help resolve the issue that I have with a product I ordered online. I have demanded to speak to a supervisor twice and continue to get transferred to other individuals. The people in speaking with can hardly understand or speak English. I would rather have just ordered this from Walmart.

My delivery of an Electric Range was scheduled by Best Buy after online purchase on July 27, but because we are out of town, we scheduled delivery on August 27. I received several texts on delivery information till August 27, delivery day. We waited for a call day before as promised, no call, no calls whatsoever on delivery day, waited hours, so angry, first time experience with Best Buy purchase home delivery & was devastating so never again. Cancelled everything & did purchase somewhere else. Good bye Best Buy!

On 7/31/19 I canceled my Geek Squad Membership. They sent me an email documenting the cancellation. When speaking to them about the cancellation they advised me that it would take 3 to 4 weeks for my credit card to be credited with the cancellation. I contacted them 8/27/19 to find out where my credit was since it did not show up on my credit card. I spent over an hour speaking to a young man with a very deep accent, who kept repeating all that I had told him at the beginning of the conversation. He put someone on the phone that he apparently thought spoke more clearly, but actually that person was worse. The second person ran all of his words together. After calling back and spending another 30 minutes on the phone, the rep told me that the refund was issued to my card on 8/27/19. So long story short, if you need help don't call the Geek Squad.

I left my laptop for a simple repair in Geek Squad of Best Buy in the Cary, Cross Roads Store in North Carolina (store #147). My laptop got a liquid damage while being under their care. The Geek Squad are a highly irresponsible and incompetent group. Please be aware and don't be fooled by their suave appearance with black tie and tidy dress. Clothing does not bring professionalism. Reliable service does. That is what they lack so badly!

Bought a $5000 Samsung Q8 TV from Best Buy /Magnolia, plus the extended Magnolia protection plan. The TV is a dud. So many glitches, and it turns itself off randomly. Have had Geek Squad out here almost 10 times, they have replaced every component of the TV, while also damaging my personal property during their “service”. They won’t replace the tv “because it’s still under factory warranty”, but Samsung won’t come out to perform the factory warranty service, unless I dismount the tv from the wall (as a disabled veteran, I had to pay Best Buy to mount it, because I am unable to physically do anything like that). Instead of coordinating with me, to have Best Buy come and dismount the tv, Samsung keeps closing my work order.

No customer service. Was looking for a new printer late on Thursday night and not one person asked if I need help. Maybe 5 customers in the store with all the employees not helping no one. Everyone talking among themselves not concerned about anything but talking with each other. Will NEVER see me there again. Store in Wausau, Wisconsin.

Purchased a Samsung open box dryer from Best Buy. I asked the salesperson whether it worked. It was just delivered and when I went to turn it on the dryer does not work. Called the service number and the store and was told they could not do anything until tomorrow. I could either cancel the order or pick another dryer. I have purchased multiple items from them but that doesn't matter. Maybe they should change their name to "Worst" Buy.

Purchased a product online. Returned the product. Received product refund but was being held accountable for expedition fee on my BEST BUY CREDIT CARD. They didn't want to refund the whole purchase to my card. Spoke to India, Panama, Philippines. Ask for a supervisor. Called headquarters was told I wasn't an elite customer. No United States help. This company has outsourced everything. Paying laughable wages to these people who cannot identify the definition of customer service.This company should be on the high Tariffs list. They don't deserve our business and those people that are working. Better wake up and demand American wages.

On 5/26/19, we purchased a suite of Samsung kitchen appliances (stove, dishwasher, microwave & refrigerator) from Best Buy. We also purchased professional installation of the fridge and stove. The stove was back ordered, but the other appliances were delivered on 5/29/19 and the stove was delivered and installed on 6/10/19. We noticed after installation that the right door on the refrigerator wouldn't stay open, so when you tried to access or stock food, the door would hit you in the back (Samsung confirmed this is a problem). We contacted Best Buy and they sent out a Samsung repair man. He looked at the door, told us that model always has that problem and it's as good as it gets. Since this is a $2500 refrigerator, 'as good as it gets' isn't appropriate! We contacted Best Buy again, and they sent out another service person who noted that the doors were not even. He tried, but couldn't get them to be level.

I bought a Sony mirrorless camera ($549.99) for my daughter from 2460 E Charleston Road Mountain View store and we never opened the box. 2 days later when I went to return the box, the store manager opened the box in front of me and said that the item was opened before. He did not agree that this was an open item sold to me but instead pointed a finger at me for opening the box and asked for 15% restocking fee if I have to return!! This was the WORST BUY from BEST BUY in my shopping history. Because of this WORST experience, I will never buy online or from store anymore.

I purchased new TV and soundbar November 2018. I paid to have Best Buy install a wall mount, TV and set up sound. I mentioned that I’d be moving in a few months out of state to the techs. They talked me into buying a service that would help with reducing the cost of having them come out to my new house and set everything up for me again. They said they would bill when I set up the appt. When I moved into my new home, I called and scheduled for late April. However, my brother was able to install everything for me. On April 22 I canceled the appt. Since I didn’t need them after all. That was April 22nd. On August 14, four months later, Best Buy billed my credit card for $108.73! When I looked at my account with them, the comments says, "Service complete." WHAT SERVICE?? Since then I have spent three and a half hours being placed on 30 min., 47 min and 50 min holds when I call them.

Best Buy appliance department is the worst! They advertise "We'll handle everything", so I bought a floor model washer & new dryer for home delivery. I set aside a work day to accept delivery, but they showed up with the wrong washer. The delivery folks were powerless to resolve. After wasting a morning for the delivery folks to leave without a resolution, I wrote manager "Cherisse **" an email explaining the situation. No response! I then worked with the Best Buy appliance staff to reschedule a date for the right machines that I bought and...they showed up AGAIN with the wrong products. Unbelievable! I ended up canceling out the whole order... But have been living for close to a month now without a washer & dryer. The Worst Buy.

In February 28th, 2019, we walked to Best Buy, the store where we buy all of out electronics from, to buy new kitchen appliances. The representative told us that the "Samsung Bundle" of a fridge, oven, microwave and dishwasher would grant us their Feb promotion if items were bought by the 28th of FEB 2019 as well as 10% rebate promotion from Samsung itself . He handed us the promo print-out along with the receipt. Mind you that Samsung is top of the line and certainly is more expensive than many other brands. We had till April to fill in the information on Samsung's website. On march 3rd, I logged in, filled in all the required info and submitted it. Today is August 9th 2019. I contacted Samsung to see what happened with the rebate. The Samsung rep assured me that BEST BUY alongside other retailers were excluded from that promotion.

Do not I repeat do not do the price match guarantee!!! WITH "WORST" BUY!!! If they price match an 3400 item from another store (say a Samsung refrigerator) and say LOWE'S has it in on sale for 1900 at a 4th of July sale or LABOR DAY sale or something, and say a week, a month or 6 months later the item malfunctions. "WORST" BUY will cover the warranty and replace the item under the WEAK SQUAD protection plan, but if you've remodeled your whole kitchen with high-end appliances be prepared because they will not give you a replacement item of what you thought you've purchased is WORTH, but they are going to look at the PRICE MATCH you got in the beginning and only give you a little cheap 1900 fridge. Guess what? You might as well have purchased the one that's on sale somewhere else???? Best WORST BUY.... that sounds like bait and switch to me????

I went in and bought a laptop that was on sale. The salesperson said that it was a good model but it isn't. It barely works and has a ton of strange glitches like it will just do completely random things while I'm typing, sometimes it won't turn on at all. The model is ASUS X555Q. I think that they were just trying to get rid of defective merchandise by putting it on sale.

Don't get the protection plan, they don't honor it. I purchased a 50-inch Samsung TV in October 2017. So far, I've had the Geek Squad to repair the TV 4 TIMES, and it's still not working. One of the tech LIED on the report. I called them again to ask for a replacement and they want to send another tech. NO! I'm never dealing with Best Buy or Geek Squad again. 1000 bucks down the drain...

Bought a 4K TV from Best Buy which was ready to be shipped to our home right away, but they upsold the warranty and install and said they would deliver 3 days later and get it installed. The day of the delivery, their MV office refuses to provide the product to the installer (Best Buy's own third party install vendor) and then sends an automated message to me (the customer) that you need to go online and reschedule your delivery. No further info provided. We spend the entire day Tuesday speaking with floor managers in Irvine, CA location who finally explain what happened and that they are sorry. No communication was made between Best Buy and the installer prior to the appointment time to update product availability or warn them or US of any issues.

I have always been wary of purchasing any technology at Best Buy. When my son needed a replacement laptop, we decided to consider Best Buy, since we were looking for a refurbished Apple laptop, and with Best Buy being a certified Apple Reseller, we didn't think what we were getting would be defective. BOY WERE WE WRONG!!!! The laptop was shipped to our local store for pick-up. When we brought it home, it would not start up, leading us to think the operating system wasn't installed. No problem, my husband used to be a Mac IT guy and knew how to do that. He couldn't even do that because THERE WAS NO HARD DRIVE IN THE COMPUTER!!! The product we ordered was a MacBook Pro listed as having a 320GB hard drive, so of course we expected that we would get what we ordered.

Purchased a product recommended by sales staff due to lack of other product availability. They stated to "try it" and if it doesn't meet my expectations return it and upgrade. I stated I'm out of the country for a couple of weeks but will try it upon return. The product didn't meet my expectations. I brought it back to the store fully packaged and wanted to upgrade. Because it was just over 15 days they refused. Bottom line to their bottom dollar is I will never shop at Best Buy again. I was at that point attempting to make a $1000 purchase on the upgrade. I walked out never to return. If brick and mortar stores want to survive in this economy, they must provide better customer service. Places like Costco appear to be doing very well!

Needed my refrigerator icemaker repaired. Spent over 3 hours on hold between the multiple times I had to call, was transferred, and did not have the outsourced repair company Quirk Service Inc show up after giving me a repair window of 8-5. Who can be home all day waiting for repair people? I'm currently still on hold... Every time I call, I am transferred and put on hold. On occasion there is the call me back option but then I am transferred to a wait of 30 or more minutes. Don't buy here so you can avoid a crappy service situation.

Had a 1:00 appointment with Geek Squad. The speaker went out on my phone. Pay monthly for an extended warranty. They couldn't handle it after I made a 1hr 1/2 one way trip. 2 1/2 hours in the store, Was told I would have to handle it with Escalation Support 800 433 5778. So I called from Best Buy Escalation Support, NO GO. They no longer handle returns, take it up with the store. Store couldn't do anything either. Told to call in 3 to 4 days. I own a two businesses and people flying in. SHOP VERIZON on phone purchases!

Worst company I’ve ever dealt with. I ordered a pool pump and it took them over a month but promised to give me a one horse power instead of a half horse power because it was out of stock. When FedEx delivered, it was only half horse power and returned it to company. It has been two months, over 20 telephone calls And disputed with my bank. Every time I call they tell me I will have the money in my account in a few days. I would recommend not doing business with this company! No refund has been done.

Worse service. DO NOT use Best Buy. First I'm disappointed they do not give military discount. Second: I used them for 2 day home delivery of a Dryer. I'm told I will get a call the night prior to delivery for a window. That call never came. Then I get a text that they will be at my home at 0935. They don't show. I get an email that it was delivered. It wasn't. I then go on to find out when I sign in to my account it was cancelled. I call customer service and it was rescheduled for the following day and it's not on the truck so it can't be delivered. I took a day the morning off of work cost me money as my family needed the delivery in now. I wanted it prior to my deployment. NEVER WILL I PURCHASE FROM BEST BUY AGAIN. Do yourself a favor and use Home Depot or Lowe's.

I've bought a built-in oven with the installation. I needed to make two thin cuts to fit the new oven in the cabinet so I made myself sure that the installation I was paying was covered. The company has implemented a systemic method to deceive consumers about delivery dates and services. The installation process is a corrupt operation. The installer will missed appointments, and when showed up late he didn't want to do the job making excuses to charge additionals. I had to pay $200 for an installation that was included. I also have the transcript of the chat with the sales agent when I confirmed this.

Went to Best Buy to change from ATT to Verizon and possibly purchase a new phone. Price of a new phone was too high so we opted out and just changed carriers. At first it went smoothly, but then went south. Salesman said having trouble activating. Called Verizon and put my husband on the phone and grilled him. Had to give his full Social Security number 2 times, and still nothing was resolved. Salesman couldn’t ever look us in the eye. After 2 1/2 hours the only solution was to purchase a new phone, and miraculously the phones started working. So beware of these practices.

I was there today and can suggest one reason many customers are unhappy. Service! I took back an UNOPENED and SEALED software package and they refused to take it back as it had been longer than 15 days since I purchased it. First of all, they still carry the item and it would have been good PR (and no loss to them) to have allowed the return and put it back on the shelf. Secondly, even though their policy is to only accept returns for 15 days, a reasonable customer would assume that referred to an OPENED software product. Third, even after explaining to the person said to be the manager (Travis) that I live a distance away and it was inconvenient to return (I was nearby today and could stop in), that did not persuade him.

Bought Arlo Pro 4 camera. Offer said comes with Arlo security lights. Been to store 3 times and calls to corporate and store 5 times and just keep getting runaround. Will not shop in a store that doesn’t honor their policy. Lost my trust.

I went to Best Buy Woodbridge VA. I bought an open box fridge because it was a good deal. They promised the delivery in 7 days to buy. They never delivered and besides that, I could never get a person to answer my questions. They want me to wait until they have time to call me and will reschedule on their time. I asked to talk to a manager and I waited over ten minutes on the phone and he never picked up. Their waiting time for customer service over the phone is one hour and five minutes. This is ridiculous how they treat customers after you made the purchase. As soon as you walk into the store they are so ready to show you the items and sell it but the problem is they do not care after at all after that point. I give them one star because there is no 0.

Best Buy is going where Circuit City went, into Bankruptcy! They don't treat their most important commodity. Their own customers. They lie through omission and you never get a straight answer. Best Buy has seen me for the last time! BUYER BEWARE!

Got referred by Apple to the Best Buy in North Canton, Ohio. The iPhone 7 I had was on recall. With unfriendly customer service I was told they will send the phone to Apple to be repaired and it will take a month. OH, AND NO LOANER PHONE. The employees were very unfriendly and unhelpful. Went directly to the Apple store in Akron, OH which was the opposite experience.

12 hours on hold with Best Buy to schedule appointment, repair company never showed up the first day I took off from work, 6 more hours on hold to reschedule, took second day off from work, didn’t show up, finally showed up 2 hours after the 4 hour window, vacuumed lint from dryer exhaust and told me it was fixed. Did a load of wash, again not drying, but this time water was dripping from exhaust pipe...repair person not only did not fix the problem, he punctured my exhaust pipe!!!! After not showing up for scheduled appointments causing me to miss work 2 days in a row...I have lost hundreds of dollars in damaged clothes, money from 2 days of work missed and now a water leak in my home!!!!

I purchased all new appliances for my kitchen and set up delivery with Geek Squad.

3 weeks after placing an order for 2-w/d pedestals, never once being able to talk to anyone in appliance. Min 1 hr wait time for customer service. Every time I call back, lies from drivers who said they had items on truck, store managers who hung up on me, lies from broken English speaking people on phone, they finally cancelled order without my knowledge. But They did give me my money back quickly. WORST COMPANY I HAVE EVER SEEN!

As part of my camera purchase, it came with a free camera bag and a $25 gift certificate for an 8x8 Shutterfly book. The bag was included but not the Shutterfly gift certificate. When I called the store to ask about this, I was told if I didn't opt-in at the register then it was too late. I told them that was not fair if someone didn't ask because my assumption was it was included per the sale. I was told nothing could be done after the sale to add it in. This is so unfair!!! Best Buy cheats their customers!

I just had the worst experience with Best Buy customer service. Someone dropped a stack of credit cards in front of my house, and there was a Best Buy credit card. I contacted online chat, to see if they can help me get the cards back to the owner and chat sent me to an 800 number. I contact that number. It was a nightmare just to get to a live agent. I was transferred a few times. I didn't have an account or social that was registered with Best Buy, so I couldn't get past the automated system.

I ordered a laptop computer online - It was supposed to be delivered on 7-22-2019 - On 7-22-2019 I got an email saying it was being delayed - so I call the Best Buy customer service number to cancel my order. The representative told me I could not cancel my order. I would have to wait until I received my order (no matter how long that takes) and then return it and then it would take some time to receive my money back. This is unacceptable. So everything they told me, in the beginning, was NOT true - and they keep your money in the meantime and then it will take time to credit my card back - so I am stuck waiting on a laptop that I was supposed to receive today. I am not happy and I will NEVER do business with Best Buy again!!

Best Buy service is going from bad customer service to fraud. I took my Apple Watch for service. They diagnosed it and mentioned that it was a manufacture defect and they would fix it. After I hand over the watch they damaged it and were saying it was physically abused. When I asked to give that in writing, they refused to give it. If anyone want to go to Best Buy for service make sure you take pictures before you give it to them. They are liars and don’t ever believe their word. I will never buy anything from Best Buy ever again. Store manager ** was worst than a salesman. He did not even find out what happened but jumped into conversation. Store details: 715 E El Camino Real, Mountain View, CA 94040.

I purchased an Apple Watch just over a year ago in Best Buy in Chandler AZ. This past weekend the face came off the watch while I was sleeping. When I purchased the extended warranty I was told all I would need to do is bring the watch back with all the necessary receipts and warranty and they would replace the watch at the store. Not the case. Three different Best Buys gave me three different directions on the process. I think Best Buy can take a lesson from Amazon - a seamless process for returns. I will not be purchasing anything at Best Buy until I can confirm they have fixed their warranty policies.

No one in your support seems to care about their customers. I already sent in a long message to FB messenger about all the lies I was told and the terrible service I received and when I call they transferred me at least 3x every time and then I get someone who says they will let someone know about my complaints. That's what I WANT to tell someone I know after being transferred so many times. No one will ever find out how terrible my interaction with customer service is. My replacement phone was to be shipped to my house ended up at a UPS store even when 2 other customer support people guaranteed me it was going to my house which is where I wanted it to go. I have been hung up on, ignored, it's probably the worst customer experience I have had in a long time.

My wife and I was returning a tv. There was a small issue that the manager could have taken care of, two screws were missing. The manager said to his supervisor to tell us, "I can help but I will not help them." And then said, "These kinds of customers (me and my wife) are nothing but trouble." and finally said, "We do want your kind of people shopping in my store anymore." I am going to file a class action lawsuit against Best Buy for allowing managers like the one I talk about. If you had a similar complaint like mine react to this comment. Contact the ACLU of California or what state you live in. Don’t let this happen again. Put a stop to racism now. My wife and I had never meet these two managers before.

Went to Best Buy in Greensburg, PA to look for a laptop for my daughter. She liked Dell that was on sale for $699. We were told by a sales rep that there would be an additional $100 off if she started a student account. We told the sales rep that we would order it online the next day. The next day (Sunday), the price was now $850 with no student discount. When I called the store, I was told that their sales end on Saturday. We were never told this when we were in the store. Thanks Best Buy, We'll shop Amazon from now on.

I am extremely disappointed in Best Buy’s return policy. I purchased a GoPro remote as a gift for my husband. I did this at least one week before the celebration as I was not aware of the 15 day limit. By the time he opened it and thought it through, he decided it wouldn’t get used enough. So, I went to the store with the receipt. I waited until after vacation and arrived 21 days after my purchase. The item was in the original box and had not been opened. All the associate would do was repeat “Unfortunately, you are past the return period”. I was not even offered store credit. So, I’m stuck with an expensive item that we do not need.

As of this morning I was sent an alert by Equifax that one of my accounts had increased in value. I panicked thinking someone had hacked into one of my cards. It turns out that my Best Buy account had gone from $1,315 to 1,626. Called Best Buy immediately to find out that a fridge I had purchased in 2017 was under a promotion and that promotion was expiring on June 27, 2019. The promotion was that if I did not pay off the fridge by June 27, 2019 I will get the balance and the interest added to my existing account. Since I was making the minimum payments, I had not paid off my fridge. I was caught totally unaware.

I recently bought a PC at the local Best Buy and I was happy from the overall experience. The staff there helped me find what I was looking for and were overall helpful. The PC itself is great. I have lots of fun playing all the games I have installed.

During installation of a vehicle remote start unit, the Best Buy Geek Squad Auto Tech ran my truck into the shop wall. The manager on duty and insured me that they would repair my vehicle, ended up causing $4,800 worth of damages. Best Buy's insurance company, Sedgwick, refuse to pay all the expenses. I had to pay $500 out of my own pocket to get my vehicle fixed that Best Buy damaged. Thanks Best Buy (not)!

Bought a PS4 back in June 24, 2018. In March 2019 I made a payment of $1,500.00. Now I'm getting hit with a $500.00 interest fee if not paid by the 17th of this month. I called to dispute it, they told me that I can make monthly payments on the penalty. I never chose the 12 mo. no interest plan. I never do because I know it will all accumulate by the 12 mo. I will be canceling my card and boycotting Best Buy for good. I guess I'm going to drive to Fry's Electronics from now on. One more thing, calling corporate will transfer you to Citibank. LoL

I ordered a laptop from Best Buy 2 weeks ago. They promised the item by July 10. On both July 8 and 9 I called and expressed my concern that I had not yet received a tracking number for something coming so soon. I was assured that it would come on the 10th by both associates that I spoke to. On July 10th I received an email that the item was delayed and could take another 4 weeks to arrive. To make a VERY long story short, in the end I wanted to cancel the order. I could get this laptop elsewhere faster, and I needed it for a son going away to college so I could not wait 4 weeks. After HOURS on the phone with inept employees (several of whom disconnected me and I had to start all over), I got a SUPERVISOR who told me she had successfully canceled the order. Thus, I went ahead and ordered the same laptop elsewhere.

I am so disgusted with Best Buy, you buy a protection plan for your phone so in case you break or lose your phone it can be replaced. My phone was damaged and it needed to be replaced so I called our local Mankato, MN store and was advised that we needed to call the Geek Squad 800 number, I call that number and the representative tells me that I need to go into the store, that they no longer deal with damaged/broken phones, she then tries to send me to Richfield, MN which is a 2 hour drive, not happy. After talking to her she finally sends me to my local store, but before I go into the store she needs to schedule an appointment for me. I go into the store and they advise me that it is going to be $200.00 dollars to replace my phone, again I was not happy with that.

I bought 3 new phones from Best Buy this past weekend at the Paramus, NJ Fashion Mall location, and had a great sales rep. Jordan help me with my purchases. He offered me ways to get more for my money and helped set up my phones. Unfortunately, one of the phones was back ordered but he had it shipped to my house. I asked him if I could bring it back to have him set it up, but he was working in the day and I couldn’t come till after work. He said don’t worry, somebody would take care of me. So I went the next day and a sales rep named Jessica reluctantly helped me. When I told her I needed my daughter’s phone setup up she said they didn’t do that and that we could do it ourselves. I told her Jordan did it for me the other day, which she then went and talked to someone and she returned and offered to help. Again, with a stink face.

I'm a Disabled US Army Veteran, and an elderly man who had been using GreatCall Devices for some time, GreatCall told me three months ago they have a new updated version and I should buy it. I did buy it, it promised it was WaterProof, it is NOT. They said he has 911. It does not. They said it has a Fall Detector. It does NOT. They said it has enhanced GPS. It does NOT. Everything they said was a lied and false.

PLEASE READ THIS BEFORE YOU BUY AN APPLIANCE FROM BEST BUY. Unfortunately I made the mistake of purchasing a 65 inch Samsung TV from Best Buy last July. At the same time I also purchased a two year extended warranty. About 3 months ago the picture would go black then come back on again and then go black. In addition to going black, it also was very fuzzy and the picture had lost its sharpness.

I went into the Bellingham, Washington Best Buy Store to purchase a pocket replacement camera. I'm 71 years of age and do not make purchases like this very often so not familiar with all that I needed to know before making the purchase. Matthew, one of the very pleasant and helpful sales representatives, came over to ask if I needed help. I was very thankful for his assistance because I would have left the store without a picture card for my camera. Living 20 miles from town and needing for the next day would have been an unpleasant discovery. Matthew is an awesome representative of the Best Buy community. Thank you for hiring exceptional employees like him. Much appreciated by us customers. Mary

We purchased a TV at this Best Buy. We bought a protection plan, because we were told "it covers everything. If your kids put a broom handle through it it's covered." Well guess who doesn't want to cover accidental damage now? (After outright LYING TO US and getting us to hand over an extra $300!!!!) Not only that, but there is literally no way to call the actual store. I have called the "number" a dozen times and it just reroutes you to a robot or the national customer service line. I want to speak to the STORE MANAGER. Apparently the Best Buy in Warwick is cool with their employees lying to customers to sell protections plans. Awful. Will never shop and Best Buy again. Stay away if you want honesty.

They broke it but cheated me on replacement. This was in 2005, I bought a Lenovo and paid $1,084 for it. 2 years later I took it in for a HD replacement. In the process, they sent a screw into the keyboard. They admitted it, but then told me the rated value was $490. So I had that for credit instead of them buying me a new one. Sadly I let this happen, so I am writing this as a warning. If they break it DEMAND A NEW ONE. If they refuse PROTEST in the front. Make a fuss, demand they replace it for free. Don't ever trust these scumbags.

Best Buy Lies - They Bait & Switch. Do Not Buy from Best Buy!! The protection program is just a way for Best Buy to STEAL money from you!! I bought the fire stick. When I returned it because it was defective, they charged me another 10 dollars and removed the discount I got when I bought the 1st one. So I paid an additional 8.99 for the right to

DON'T BUY subscription from GEEK SQUAD. To cancel the subscription you have to phone in. They then keep you on hold for over an hour whenever you call during the day. WORST CUSTOMER SERVICE EVER FROM GEEK SQUAD. They lost my account details, had to call in to set that up. In all it took over four hours to cancel my account...

Best Buy ignores my complaints continuously. Don’t know why they had any wrongdoing with water pouring out from behind my fridge into my basement. Send me to delivery company insurance. They denied my claim. Send me back to Best Buy insurance Sedgwick... They ignore me for six months until I finally gave up and went through my homeowner's insurance. Do not buy anything from Best Buy! You cannot reach anyone beyond the call center ever! They don’t want to hear your complaints. Try and search their website to reach any decision maker. You can’t and they do this for a reason! If you have a problem they do not care!

6 yrs I bought a French door bottom freezer fridge with thru the door ice maker. I bought 5 yr warranty because of tech 7 service calls on ice maker. The warranty I bought was replacement of product after 3 repairs. They told me it did not cover ice maker because it was an add on. I bought a through the door ice maker not an add on. They did not care. Now my 6 yr old fridge has a defrost timer issue that can't be repaired. Thousands of online complaints. I'm out 4k. Do not spend your money here.

We arrived, talked to the clerk and looked at a couple PCs. was shown the gaming PCs and went through the equipment and prices on the price range I selected. Selected the best price and equipment. The mouse pad was nice to receive too.

Attn Mr Vasillo **: on duty manager Sunday 6/16/2019 11:15 am CDT. Needs a different job. Worst customer service I have received at any establishment in a long time. If I performed my duties as poorly as this guy I would be in jail. His performance evaluations should be closely examined. I will no longer do business in the Temple TX store as he suggested I do. Nice job dude. For further detail please contact the offices of Mr G Mike ** and Mr Hubert **.

I went to Best Buy yesterday to buy Windows 10 for my laptop because somehow my Windows 7 got corrupted and would not accept the Windows legally purchased key. When I made my purchase of the Windows 10 software from Best Buy I asked if this would work on my laptop and was told YES. Well after opening the Windows 10 package and tried to install it on my laptop a pop up came up and said it was NOT compatible with my laptop. I went back to Best Buy today to buy a new laptop and was looking at a couple that would work for me. Then I was corralled by a floor salesman and was directed to the very high dollar units. I told him I would buy online. I then went to the service counter and asked if I could get a refund for the Windows 10 if I was to buy a laptop from Best Buy, or would I have to eat the $150.00 The counter person called her manager and after 15 minutes I was told NO. I never did see the manager.

They are so unfriendly and helpless, they think they are the smartest people on planet even if know what you are talking about more than them. When you need real help they don’t show up. If you called them to help they will come acting like "why me, not the other guy". Their employees busy telling stories to each other.

Tyler, TX: I bought an expensive home video camera that would intermittently stop working. I took it in seven times and they continuously gave me the run-around, and had the nerve to act like I was trying to scam them. They sent it off a few times. No one was really looking at it because you had to play with it for about 5 minutes for it to malfunction. They insinuated that I was trying to scam them to get an upgrade. Finally, a friend of the family worked for a Best Buy in Houston, and from there they noted the malfunction. If we had not known someone 200 miles away at a Best Buy, they would never have stood behind the product and they would have continued to act like I was a con artist.

I purchased replacement cartridges for my HP printer. Dual pack cost $57.14 (incl tax). Get home open the box, insert the cartridges into printer and get 'bad cartridge" message from printer. After talking to HP support it is determined that the black ink cartridge in the twin pack is bad, even though it is brand new. Today (one day after purchase) I return the cartridges to Best Buy Culver City Center (where I bought them) and I am being told by customer service that once the package is opened the store can no longer accept it back. I ask the lady how am I suppose to know there is a bad cartridge inside until I try them first? Her response: "I am not here to argue with you! I am telling you that's how it is!"

We used a Best Buy credit card to make purchases over 8 years ago. Purchases totaled $3500. We paid $100 a month since then and still owe $2500!! So we have paid $9600 for items that are not worth $500 today and still owe $2500. So in total right now we would pay $12,100 if we payed to total balance. I told them we felt we have fully paid the debt and then some but they still want the remaining $2500. Surprisingly they don't want the 8 year old TV in return for the $2500 to be removed. Stupid on my part for signing up for a credit card. Very expensive lesson. We spent $4000 at best buy last year alone on other items and paid cash so we felt we're still good customers.

Permit me to begin by saying that the online Geek Squad, together with American Express and one of my banks, saved me from a Ransomware attack in 2018. Even though I had great security subscriptions, I had messed up and the crooks got through. I paid the ransom, and American Express reimbursed the amount and issued a new card. The bank checked to make sure none of my accounts had been ransacked. The Geek Squad representative, whom I had called in desperation on my TracFone and explained that I was in the midst of being bamboozled on my iPhone. The online representative patiently walked me through the steps of backing out of the issue and clearing all the infiltrated data. And fortunately, I had backed my data up only the day prior.

I asked Best Buy staff to help me purchase a SIM card and plan that would work with a non-smart phone which I gave them. They picked out and sold me a SIM card and plan that I have now found out will NEVER work with a non-smart phone. A SIM card lock code appeared which they told me was because the phone was locked, but it is not locked. If the staff had bothered to call Tracfone while I was there, they would have found out the code was because they sold me the wrong plan and SIM card. Best Buy staff picked everything out. They made a mistake, and now Best Buy refuses to refund me the $137+ I spent today. No-one at Best Buy is apologizing for their mistake or trying to rectify it. They just say "that's non-refundable unfortunately" which is infuriating since they made the mistake! I am appalled at lack of responsibility or concern for the customer.

I ordered a stove and dishwasher. The service was horrible, I spent over 9 hrs in chat/phone time, could not get answers or service. I ended up buying a stove from Sears. Transferred so many times often to offshore who have no idea of US specs. no corporate # to file a legit complaint. How can they be better if they don't know what's going on? Most odd, frustrating shopping experience.

Delivery crew was 2.5+ hours late. Did not want to be there. Manufactured first excuse - we proved with tape measure product would fit. Two more made up excuses followed. Finally, we were told our gas line fitting was incompatible with new gas dryers and a plumber had to be called. ALL nonsense. Complete ignorance and laziness. Home Depot delivered similar unit and installed with zero issues. NEVER trust BEST BUY. Worthless lying delivery people.

I planned to go for a run today, watched a few videos on earphones and went to my local Best Buy to get one. Here is my situation. Customer goes to local store to buy $200 earphones for planned run. Earphones are out of stock in local store, employee Armin suggest ordering from store and receiving in 2 days. Customer inquires on stock in nearby store. Employee Armin says, "No it's out of stock everywhere, you can only order it to your house or pick up at store." Customer inquires on other alternatives with similar features. Employee Armin suggest there are no alternatives. Customer decides and relays message to order pick up to prevent theft of item on arrival at house and customer pays.

My iPhone 7 battery was dying. Apple referred me to the Geek Squad. They agreed to replace the battery. When the battery replacement was complete, the fingerprint reader was not functional! After further examination, the Geek Squad told me they'd accidentally torn a small cable connecting the fingerprint reader. Don't worry, the GS representative told me, "We'll give you a brand-new display." An hour later the representative told me they'd tried to reassemble using a too-large screw which had stripped-out the circuit board, ruining the phone. "Don't worry," the representative told me, "we'll replace it with a new phone from Apple."

Be aware that Best Buy only has a 15 return policy. You cannot get a refund even on a unused item in perfect condition with a valid receipt. They will offer you a credit. I will no longer shop at their store. There are plenty of alternatives at the same price with better return policies. Goodbye Best Buy.

Bought a drone at Best Buy. When I attempted to activate it, learned you can only do so by buying flight insurance (per flight) which comes to about $10 an hour. Apparently, this is a new thing applied to drones due to their popularity. I would like to have known this before purchase, but not strictly Best Buy's fault. But there was no way I was going to incur the additional expense, and decided to return it. Because I was a first time drone buyer, I felt somewhat insecure about this uncharted territory.

I just want to make it known that I just spent a few different days at the Best Buy Store located at 5051 East Ray Rd., Phoenix, Arizona because I was getting a new phone & couldn’t decide so went back a few times. I have purchased the majority of my phones there however not once a year & this last time it had been 2 years. They truly remembered me, greeted me as if it was just yesterday. One person remembered my name and honestly to get to the point - every single person went above and beyond and always does. They are so professional, so knowledgeable. I can’t begin to describe how the process was so efficient & smooth and this store/department is lucky to have such awesome employees and even better the longevity/low turn over says a lot about their manager and the store manager. The best customer service experience I’ve received in person in so long. Thank you so much!

I checked online for a keyboard, for a Microsoft Go cover. The website showed 1 available. We did not reserve but drove over. We went to the store in Barrie ON but the staff member said that he couldn't find any as this item was one of the products that had gone missing. We assumed that he meant that it was misplaced but he returned to tell us that this store had a theft problem and this item was likely stolen.

The day before my vacation I purchased a Gimbal Mobile at Best Buy, during my trip I went to set up the device to start filming my vacation. Turns out the product is damaged, the stabilizer doesn't work. I arrive back home 2 weeks later and want to return the product and I can't because Best Buy doesn't accept anything after 14 days. Whatever happened to customer satisfaction and 30 day returns? Because of ONE day later I won't be able to return and am stuck with a damaged product that cost me $200. I will NEVER buy anything from Best Buy ever again.

I am writing on my experience of the delivery I had yesterday May 8, 2019. We had bought a Maytag washer from Best Buy and the experience at the store was awesome but we were told that when the guys came to deliver our washer they would have no problem taking our old washer out into my garage. Before they delivered I was called and was asked if the place was cleaned up for the new washer and I said, "No. I was told that you could take my old washer out in garage." He told me it would cost me $20.

Great it a way that I could do this forever. It was an expert that I could do this forever ❤️???? Great day ever and every one should try out the fundamental... Very easy to do and I hope Every one do it too.

I bought the Librarian movie trilogy and none of the DVDs would play correctly. I tried contacting Best Buy with no response. I took the DVDs to my nearest store 30 miles away to turn them in and found out they had been returned as not working in another state. This is so sad, that a major co. can get away with this.

I was attempting to return the cable at the return counter. There were two people at the counter. I was several days late for the return policy. (BB policy is much shorter than most). One of the two at the counter said it should be fine. The younger guy had to go in the "back" to ask a manager. He came back with the manager and he said he would not accept a return. The box was opened, but the cable was in perfect condition, still wound, like new. He said since it was open, no dice. I told them it was ridiculous. We spent $275 that day. They did not give eye contact, they did not care at ALL about me as a consumer. I said I doubt I would be returning, and the one young man said that was fine. Really? We have spent thousands of dollars at BB. Never again. For a $23 cord - and a $275 purchase, which included $20 extra for a warranty.