Best Buy Reviews

I have tried to place an order 3 times for the same item using two different payment methods. All processed to my credit account and all refunded. Their justification was failure to verify information. I used Paypal the third time and they verify my account information and the shipping and billing addresses, which were correct on all three orders. I tried twice today to call customer support to get an answer as to why the orders failed, and both times was placed on indefinite hold. I even went in and verified my account information on BestBuy.com, and everything was correct. I have called the store local to me and they verified they have the item in stock. I guess Best Buy doesn't want my money or for me to be a customer.

I purchased a $50 iTunes gift card for $40 online at BestBuy.com, this was a Black Friday deal. Today I received notification from Best Buy that the transaction or purchase had been cancelled because they could not verify my information. I immediately checked with my credit card company and found the transaction to be listed as "pending." The credit card company assured me the transaction was approved on their end and that it was Best Buy I must speak with. I called BB and waited patiently to speak with a rep. The rep asked for the order number which I provided her with.

Best Buy may sell things online but they are first and foremost a sticks and brick retailer. I ordered a Xbox X, paid and went with "same-day" in store pick-up. I went that night, in stock but no "pulled". Told to come back in morning, went at 9:00AM, not pulled. Told to come back later, received emails that order was in... Went back at 3:00PM... All sold out and out of stock!! I am now waiting on a truck delivery to the store, WTF. I am a Prime member and should have done that, but the promise of it's right down the block, come and get it swayed me from facts, that sticks and bricks will see everything they have to the flesh and blood person first and to hell with the online order, and online store fulfills its order for its online sales first and foremost.

Made an online purchase then noticed when they sent the confirmation email they sent to the wrong address. My account shows the correct address so they had a glitch in their system. The product is now going to an apartment complex so you know the person who lives there won't say they got it or return anything so I'm just screwed. Best Buy will not do anything to get UPS (which says since I didn't pay the shipping I can't change the address) to change the address.

It's Thursday Thanksgiving evening - Black Friday started at 5:00PM. Searching for the drone I want to purchase, I see it online at Best Buy for $1,429.99. I put it in the "shopping cart" and about to pay online, when I read you can pick it up in the store near my house tonight - open until 1AM. So I jump in my car and go to buy it. At the store, the cashier says it's $1,499.00. I showed him my mobile phone with the $1,429.99 price with "was $1,499.99" and he said it must be a computer glitch. Today, Friday, in an exchange of emails, Best Buy customer support has an 'denial' for every fact I present to them. In response to the screen-shots showing the product and price on their website, 'sorry we don't accept screenshots as proof' and so on. Bottom line, they will honor the sale price.

Ordered a microwave to ship to the store. Simple enough. In the on-line ordering process, I requested to be texted when my microwave was at the store. No email of receipt, no texts, no phone calls. The only way I knew my order was received was because it showed up on my credit card. I called to find out some info & the recording said it was at the store. I went to the store (cold & rainy) about 20 min from my house & was told the order was cancelled. No text, no phone call, no email. No more business for me with Best Buy.

From the Hulen store, purchased an open-box Sony STR DH790 receiver whose label clearly stated: "No accessories missing." Upon opening the box, found no remote. Returned to Best Buy within a couple of hours and was told: They could not give me a remote, could not order one from Sony but could SELL me a universal remote. NOT BLOODY LIKELY. I returned the receiver for a refund. I was contemplating Amazon but I chose to shop at Best Buy on Black Friday (which I hate to do because it's sheer insanity by almost any measure) because I wanted to support a local business (albeit a national box store) with local employees. I won't make that mistake again. A rather costly decision on the part of the Electronics Department, I'd say.

I ordered an online Dyson V-8 for in store same day pick-up. Bank account was charged but I received no email confirmation and no order number generated on my Best Buy online account. Went to the store for help --very unhelpful. They told me this had happened to numerous people. Came home and waited on phone for 40 minutes to speak to customer service. They told me they had a glitch in their system that had affected lots of people. They could not find my order or explain why my bank account was charged without the order being generated. I'm supposed to just wait -- not sure for what. Seems very unethical and I'm out a lot of money.

When researching reports on a Samsung refrigerator, we came across suggestions to buy at Best Buy and get a warranty for service from them, as Samsung did not offer great support. After purchasing at the store, the refrigerator was delivered, and the delivery people set it up, removed all plastic wrapping from the interior, and adjusted the digital temperature controls. Two hours later the freezer section was not working and the light bulb was out. I called and was told they would replace it with a new one. When the second one was delivered, they took it off the truck and there was a large dent it the cardboard box that included a extensive damaged the door. More calls to Best Buy. The calls included waiting time of 35 minutes, leaving messages that were not returned, The right person to speak to was often changed to someone else not available.

Best Buy & Geek Squad Scam - Technical Support: Keep in mind it took 10-People at Best Buy/Geek Squad & I still have to call back in a few days to get the 1-year Subscription on again. Here's the Nightmare that, as I have read more information on this Consumer Affairs website, this 'GuruAid' makes people feel like their 'GufuAid' company is an actual part of any company's 'Technical Support'- take a look at this Consumer Affairs link and read some of the reviews after you read my issues here. I had not ever heard of this company, and they made me feel like they were 'Geek Squad' from Best Buy: https://www. consumeraffairs.com/tech-support-services/guruaid.html - what saddens me is the Best Buy Company is allowing this company to take over their Customers. This is not any part of our Agreements when we purchase items from them.

Kid item was on sale for $20 until Nov. 22. I tried to order it online on Nov. 20. Turns out I would have had to pay $10 for shipping on a $20 item. That is just stupid, so I called the local store asking if they can order it for me into the store without shipping charge. They said yes but they refused to do it on the phone even though I offered to give them my cc info on the phone (as I did occasionally with other retailers) as it was my risk not theirs. They still refused and insisted I went in. It is 25 km so I was planning to do it the following day on Nov. 21.

I bought a home theater subwoofer from Future Shop (before they became Best Buy in Canada) in early 2012. I bought the product protection plan on it at the time which was an extra $60 or so and gave me a 9-year warranty. Last month (Oct. 2018) the subwoofer failed and made crackling noises. I still had until Spring of 2019 on the protection plan, so I brought the subwoofer into Best Buy. Apparently this subwoofer was discontinued or no longer carried by Best Buy and couldn't be found in their system. They offered me a refund for my original purchase price ($299 + tax) on a gift card and said I could use it to buy a new subwoofer. They didn't really have a comparable model to the defective one in that price range, so I settled for a slightly less powerful one, which was $100 less.

I've purchased TVs (many multiple), disc players, computer parts (video card, computer chassis/tower), video game accessories, camera accessories, AV accessories, phones, and various other things at Best Buy (bby). I've spend almost $10k at bby in the past 5-10ys and would've liked to continue spending but they use a third party, The Retail Equation, to monitor their customers and their returns without regard as to whether the return was justified or not (e.g., defective or maybe even just a price adjustment). I've probably returned about $3k worth of merchandise but about two-thirds of that was either defective, a price adjustment, or the item didn't suit my needs and I purchased a more suitable (and usually more expensive) product instead.

There is an offer of 30% cashback in Best Buy with an online purchase through Samsung Pay. There are no restrictions mentioned but Best Buy would not honor the cashback. They claim it is not their offer.

Normally I had good experiences with Best Buy. Until I returned something. Everything went smoothly up to the point about getting my money back. Was told money would be back in my account up to 5 business days. Fine. It's now been 14 business days! Called to find out what is going on with my money. Was told by a rude manager that I received the money and he can see that it was put into my account. He called me a liar when I told him my bank has no record of the refund. I filed a claim with BBB. I'll update what happens.

I have had nothing but horrific experiences with Best Buy. I bought a brand new Samsung side by side counter refrigerator and it lasted no more than 3 years. It was a horrific product. Best Buy would not stand or help out with this horrific product. I then acquired a Samsung Note 9 cell phone. I preordered it and when it came in, the cell phone salespeople could not activate it. It them them over 3 hours to do so and in the process they cancelled my preorder and I was not able to get the wireless headphones that were promised in the sale. When I asked Best Buy to help out, they simply escorted me out of the door with security. I would say I will NEVER buy anything from this worthless retailer and they are nothing but a scam.

Bought a freezer from our local Best Buy only to have it damaged to the point it wasn't functional. Wait on hold well over an hour to be told call back tomorrow. Rude People and abysmal service. I think I’ll just cancel it and go elsewhere.

I bought a Samsung All-In-One Computer from Best Buy On-Line and the keyboard would not sync with the computer. Called Samsung and they suggested to take it back to Best Buy. I was so disappointed in this product. I took it back to Best Buy in hopes of exchanging the computer for another brand. I was told they couldn't do that because I was 5 days past the 15-day return policy. I was NEVER told of the 15-day return policy when I purchased the item.

Bought a $900.00 all in one computer online, it took 9 days to get, and I waited until the weekend to set it up. It didn't work, I had my receipt, took it to Best Buy only to find out they ONLY have a 15 day return policy and there wasn't a damn thing I could do about it other than shipping it back to manufacture for repair. I wasn't aware of the NEW Extremely limited return policy, or I wouldn't have ever purchased it, nor will I EVER purchase anything from Best Buy again, because of said new policy. I won't even mention the careless attitude I got from the store when I tried to return it. So I bought a brand new computer that is 17 days old, and I now have to ship it off to get repaired. Whoever came up with this policy will see this chain go by the wayside like Sears. Never again. Worst Buy! Never AGAIN!

You would think that with the Holiday seasoning starting, customer service would be a priority. I have made numerous purchases at Best Buy over the years, including all of our largest electronics purchases - computers, TV's, etc. The experience I had today was the worst of any I have had with any retailer. I have not returned a purchase in I can't remember how many years if at all.

I ordered a king bed, they shipped a Queen. It was supposed to be delivered Friday. They rescheduled to Tuesday. 5 mins after delivery (which was later than their guaranteed delivery window) I noticed they shipped wrong size. They said I would receive a call the following business day to arrange pickup of wrong product. 3 days later they're unresponsive to emails/calls and say they're "looking into it". Then they asked me to provide photos. I did. Unresponsive again. I am told they will not be able to ship me a unit and I can either keep product or request a refund.

I purchased a MacBook from BEST BUY in Trussville Alabama store on Monday 11-12-18. I then drove the laptop to Nashville Tn. My son needed the computer to complete a paper for Vanderbilt University. The computers were down when I bought the computer, so the young man who sold me the computer showed me on his phone how much I would be charged, and I was told that I would receive an invoice thru email. I never received the email, so I called on Wednesday 11-14-18 and the store emailed me a receipt. After I received, I noticed that I had been charged $220 too much. I contacted the store and they agreed that they had mistakenly sold me the wrong computer.

I initially called Best Buy to purchase a remote starter for my truck, ‘06 Dodge Ram, and have it installed at the Avon, in location. When I called they stated I could go that day and get it installed, no wait. I drove to Best Buy, next town over from me, and spoke with an associate in that area that stated I couldn’t get in until tomorrow and pulled up the remote starter online to check pricing. I wasn’t thrilled but scheduled it for the next business day. I left my truck there as I was going on vacation the next day and would be easier for me since not in same town.

We have had the Geek Squad service for a few years, and been very happy when we used them at the Anderson SC store. Today my wife contacted the Geek Squad to help with her computer which is one of the three covered in our contract. Nope, no account for us, so the wife paid $200 for the service. When I got home and found out, I called the Anderson SC store. Sure enough, we have an account until Oct 2019. It is currently Nov 2018. So, to get a refund, I have to call an 800 number. When I finally get thru the layered recorded menus, I get a person that I can't understand. I tried for 10 minutes or so. I have no clue what the person's first language was, so I hung up and called in again.

I wanted to buy a Lenovo computer and wanted to ask someone at the Best Buy store in Manhattan on 86 Street if they would upload my data from the old laptop. When you dial their number you get two or three minutes of advertisements and then several options, none of which lead to speaking to a person at that store or any store for that matter. How frustrating and totally avoid of any customers satisfaction. They don’t need my money so I’m going elsewhere.

Yesterday (11-7-18) I bought a car stereo receiver listed on this page: https://www.bestbuy.com/site/promo/car-stereo-receiver-installation (I purchased the JVC car receiver listed for $139.00, the 16th item on the list). Please note the "FREE" Geek Squad install if purchased from this list, to then receive a follow up email with a redemption code for the free install on completion of purchase. The follow up email never came, then begins the poor customer service when trying to call them to get it.

Here is Best Buy's ad match policy: At the time of sale, we price match all local retail competitors (including their online prices) and we price match products shipped from and sold by these major online retailers: Amazon.com, Bhphotovideo.com, Crutchfield.com, Dell.com, HP.com, Newegg.com, and TigerDirect.com. Apparently Walmart.com and other online retailers aren't qualified. I went in to purchase a GPS and showed them the online price of a retailer but they refused to honor it. If you are going to match prices, match prices Best Buy!

Thanks Best Buy for allowing someone to use my credit card at your store! My credit card company was nice enough to cancel my card and take off the Best Buy charge... Now because of your negligence I get to re set up all of the companies that charge to my card with the new number you have forced me to get... Thanks. Keep up not checking ID for purchases.

Ordered a Samsung - 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range with delivery, installation and install kit. The total was over $830. I got rid of the old stove the night before delivery to make room for the new one. The day it was delivered they opened the box and it had a few large dents in the front and a large dent on the side. Looked like they are very careless in the warehouse. The drivers were telling me about some other recent damaged products they had. They took it back and I called on Monday to reschedule delivery. The customer rep had a "who cares" attitude found out that I would be without a range for at least a week. Canceled the order and again she was of the attitude of "who cares". I should have learned from a phone I bought there a while ago. It was a piece of garbage too. I am going to cancel my Best Buy credit card and do my shopping elsewhere.

Just bought a Samsung 65’ 4K tv 3 months ago and today the screen is half a shadow. Best Buy would not even let me exchange it because “the 15 day return window expired”. So they directed me to an 800 number to troubleshoot my new tv! Really... $800 and the tv doesn’t even have a picture you can see. The customer service from Courtney was absolutely terrible. I will never waste my money here again and I hope you don’t either.

Went to Best Buy on October 3, 2018 and bought an open box dishwasher, paid all fees and dishwasher to be delivered by October 20, 2018. No big deal. October 20, 2018 comes and no one shows up to deliver our dishwasher from 12 pm - 4 pm window even though they called 2tx to say they were coming. At 5:42 pm that day, I receive an email stating they rescheduled my delivery for October 22, 2018. No call, no apologies. Call and complain to Best Buy rep who could care less after being on hold for 45 min to speak to rep. I work so I could not be home for delivery on Monday October 22. Rescheduled delivery for Wednesday October 24 and receive a call from someone from at Best Buy starting they lost the dishwasher. Lol.

Why buying at Best Buy if they just don't care about you when you have an issue with your product? The only answer is don't use Best Buy, just buy directly your product from the manufacturer or a more competent online store. Bad customer service. Very disappointed.

If you plan to make an online purchase on Best Buy - be ready to face a REALLY HARD HUSTLE in case if something goes wrong on their end. I purchased a $358 product online and still not shipped, Best Buy doesn't answer emails, (only robotic answers). You cannot reach out to them with questions, nobody knows anything. The good news is I made a purchase through PayPal and I can escalate the case on PayPal to request my money back. But that might take another 2-6 weeks. So, Bestbuy.ca you are unexpectedly careless towards your customers. Shame on you!

I have tried to call Best Buy multiple times and without success. The phone rings and then goes to music. I have stayed on the phone for over half hour with no one answering. One time I thought someone was coming to the phone but then I got disconnected and it said to try the number again. It is totally impossible to get through to this place. The only way I can get in touch with them is by driving down to the store which is another town away. Suggest you do not deal with this people. This is ridiculous.

I decided to purchase a phone via Best Buy online because I didn't had a time to go in store and because they said 1 day shipping. After 1 day they cancelled the transaction and they send me just the accessories who supposed to come with the phone. Day 2 I was off so I decided to go in store for purchasing the same phone. I receive a notification from my bank (Best Buy was taking the amount of 500 bucks) and I receive an email from Best. The phone was shipped and you'll receive it 4 days later. WHO TOLD YOU I WANT IT AFTER 4 DAYS. SO I decided to call the customer service and that is the bad experience ever with a customer service. The guy named Christian or something like that speak with arrogance and he find the solution for me. It was I have to wait 4 days. I gave you just the conclusion but the guy was rude.

BEWARE: Do not order from Best Buy. I ordered and paid for a printer. It said one day delivery. It has been 23 days and three customer service calls no help, no printer, not able to cancel order, no refund!!! Worst experience ever!!!

I tried to place an order for 10 TVs and mounts at my local store, where I do get great service. I was told I'd have to place it through the online corporate order sales dept. My local store had put together an order with certain specials that timed out by my optimum date for delivery, so I asked the guy I was assigned to work, Steve ** with to help find the deals that replace the ones that timed out. Reasonable, right? He was not motivated to help in that regard, though he said something like, "Sure." When I needed to place the order, he was unavailable though I left messages and sent emails. 3 days later I did manage to give him the order, which it turns out wasn't placed until 3 after that. I was asking for a specific delivery window. That wasn't the real issue, just annoyances.

I purchased a Whirlpool top loading washer, with installation included, from Best Buy in Holmdel, NJ. I have no issues with the washing machine itself, so model# not relevant; rather, it's the installation of the machine that is a problem. The installation team connected the washer drain hose to a PVC standpipe (drilling into a top cap on that pipe) that connects directly into the main sewer line in our basement. The installer assured me this was OK. Since I'm not a plumber I said OK and signed off on the installation.

I would not recommend Best Buy to anyone. They rip people off! First time ever buying from them and will never do it again. My husband ordered a pair of gaming headphones online. They sent him the wrong ones. He called they said we would have to print out a return label or take them to a store to return. We don’t have a way to print a return label and the closest Best Buy is a hour away. So when I can finally get a chance with working and can drive a hour a way to return them and my husband couldn’t return them because he is in a wheelchair and no vehicle to make the hour drive to return them. They tell me they only have a 15 day return policy. I tried to explain I live out of town and had no idea about the return policy. Plus it was their mistake they sent the wrong ones. So know I am out a $100 on a pair of gaming headphones.

I took my grandson to Best Buy today to spend his Best Buy gift card he received for a birthday present. All he could find that he wanted were Xbox gift cards. We get to the register and he is told that, "You can't use gift cards to buy gift cards". Correct me if I'm wrong but aren't they pretty much the same as cash since the store has already been paid the amount of the gift card?! I bet when the cashier took their money to buy the card in the first place they did not inform them that there are certain items that cannot be purchased with it!! So we came home and got his GameStop gift card and guess what they allowed him to buy with it? An Xbox card!!! Thanks for nothing Best Buy!!!

My Samsung TV died on August 1st, 2018, and was sent out to repairs. Called many times the Geek Squad and today October 19th, 2018 still no TV and my understanding parts on order and stuck at the border. If you are smart do not use or buy from this dealer as "Warranty is just bogus".

Bought an open box stove on the floor at my local BB on 10/5. Scheduled deliver and install 10/13. Tossed my kitchen the night before to make way for the installation. Morning of 10/13 delivery company calls and says stove was not at pickup location so no delivery (store is 5-6 miles from my house). Called BB to find out what was going on... No answer. Amazon always answers! Drove to the store. Kid says stove is not in the back... I'll send an email to the Escalation Team! Email!!!

About a year and a half ago, I purchased multiple TVs, internet, music, audio, video and Xbox equipment for my home in Olympia, WA, from Best Buy, a system that was designed and installed by Geek Squad in partnership with Best Buy, all totaling about $10,000, all as a single project, but with 2 phases. The system does not work nearly as well as advertised by Best Buy and Geek Squad, and I AM VERY DISAPPOINTED IN OVERALL RESULTS. Numerous technical problems ensued.

I called HomeAdvisor for someone to come install a microwave I already had. HomeAdvisor transfer me to Best Buy Geek Squad. Explain had a microwave that needed to be installed. Was advised this can be done. Ask for payment in order to schedule. I thought this was different. Normally you pay after. I gave credit card they came out stated unable to install. I called Best Buy about refund back to card.

The individuals at the Geek Squad were mostly helpful... BUT getting in contact on the phone with anyone at Best Buy was an appalling experience. Their prompts are too lengthy and often irrelevant, leading... nowhere. It took 10-20 minutes to get a human on the line, and only after discovering the correct prompts. In addition, the laptop I bought went bad only after 10 months - into a 12 month guarantee, and the repair is not guarantee past the remaining two months. Attempting to get information on my service was SO difficult and the lack of a continued repair guarantee assures that I shall never do business with Best Buy again.

Bought a fridge. Bought extended warranty. Less than 2 years old freezer started making a noise. Immediately filed a claim. Now it has been 3 weeks of being told no parts, etc. and freezer has completely stopped working. Lost $$ of food. Every time I call Best Buy warranty people I get told how sorry they are and yet I still have no resolution. No freezer now going on 4 weeks. I have spent hours on the phone seeking resolution and just keep being told there is nothing they can do about their process and it is out of their hands. DO NOT BUY AN APPLIANCE AT BEST BUY IF YOU EVER THINK IT MIGHT HAVE TO BE FIXED... and at some point it will have to be fixed and trying to make it happen will certainly not be good for your blood pressure! Best Buy warranty is worthless!

We purchased a dishwasher from Best Buy online. Of course, my credit card was billed immediately. After six weeks, still no dishwasher and no communication from the company, HQ or local. Their online system would not allow me to schedule delivery online - I had to call them to set it up. I tried three times, waiting on hold collectively over 1.5 hours for resolution or someone to call me back. After the third failed attempt, I cancelled order and have to wait 3-5 days to receive credit on my card. If I could rate them a zero, I would. They have lost my business for good and I intend to let friends and family know too. I’m so disappointed in this company. We’ll buy from someone else local.

Do not buy Best Buy's warranty program from AIG. Bought the appliance warranty from Best Buy for a whole kitchen and laundry appliance package. The Samsung washer starting malfunctioning in May of 2018, five months later and multiple visits and parts the washer is still not fixed. I applied to AIG for a replacement or exchange and was denied. Out of total necessity I was forced to buy a new wash machine and eat the cost!! Will never buy a warranty from Best Buy or AIG again. Shame on you both Best Buy and AIG for such unethical practice.

I ordered a Bosch dishwasher ($967.00) and was told that it was to be delivered 1.5 weeks later. I was given a five hour window then a 12 hour window, then a six hour window, then finally back to a 12 hour window. The day before I had not heard from Best Buy so I called and was told that it would be there between 7 am and 12 noon, delivered and installed. When it didn't arrive I called Best Buy to say that I had to work that evening and was told that it could be as late as 7 pm. They said that nobody at Best Buy would give less than a 12 hour window and I must be mistaken or that it had changed at the last minute. No apologies for my loss of a vacation day from work or for "not showing up at all".

I have been in the I.T. industry for 34 years. Never have I seen a failure or DOA (dead on arrival) rate like Best Buy stuff. Recently needed a 4th adapter for VGA to HDMI, did NOT work. My techs and I tried in 4 different scenarios. My tracking over the years puts this at a 50/50 crap shoot on whether the computer stuff actually works. I will no longer be going to Best Buy for anything ever again!!! Frys.com you have earned a new client forever. :)

We bought a fridge and now I am extremely disappointed and upset with the delivery team process. When the delivery team came to deliver it, they said the fridge couldn't be installed because the existing coil was too long. No other information or help was provided and they left with the fridge. Even though we bought the new line when we purchased the fridge, the installer would not install it. When we went to the store to reschedule it, we were told that they have to now replace the existing water shut off valve which costed an additional $135. We rescheduled and when the installer came the second time, he didnt even come with the fridge. The initial installer marked the order complete even though we did not have a fridge and the order was not complete.

DO NOT buy from Best Buy. They do not even deserve one star. We bought 2 fridges and a set of washer/dryer from them back in August. Paid upfront, only after the payment did they tell us that the appliances can only be delivered in October. The delivery was scheduled for Oct 2nd. They were supposed to call the day before delivery to give us a 3-hour window for the delivery. Never called. So I called them on Oct 1st, and after being on hold for 56 minutes, they confirmed that the delivery will happen, but between 8am and 9pm (13 hour window).

I have chat messages from a Best Buy agent telling me one that I would receive a $200 credit and free RKG headphones if I buy the Note 9 without anything I have to do on my part. I have pictures of the charts and yet Best Buy or any of their agent can’t help and that it was an agent that didn’t know what they were talking about. I have called many time. Spoke with manager. No one can do anything. I post the chat on social media and see what they think. Of course every time they transfer me to an agent they just hang up on me. Only reason I got it from Best Buy is because their offer the agent told me otherwise I would have just went to Samsung and bought it from them. Never again buy anything from Best Buy. I really wish I can post the chat picture on here!!!

We ordered a Nest Doorbell with install at Best Buy Online. There was a 7 day wait to get the item installed because it wasn't in stock. We selected to have the installer from Best Buy bring the item with them to ensure there were no issues with the item showing up after the service was scheduled. We scheduled it for a Thursday so I took the afternoon off work to get the item installed. No one showed up. After spending 3 hours (not even an exaggeration) on the phone with them, from the best I could ascertain, there is no co-ordination between the stores and the online service people. So they refused to give their own installer our item when they went to pick it up. The Burbank store refused to release the doorbell I paid for to their own installation contractor. The online people couldn't even reach the store - they were on the line for 45 minutes.

I will never ever make a purchase at Best Buy again. After ordering an item online I was first told that the promised shipping date could not be fulfilled. I then changed my order to 'in store' pickup. After being given the run-around for three days (and numerous phone calls) I learned that the item I was supposed to collect two days ago was on back order. This clearly contradicted the explanations I was given during those numerous phone calls. The service was appalling. The way this order was handled was appalling. Gross incompetence. In the end I cancelled my order and will never do business with Best Buy again.

In attempting to purchase a washing machine and pedestal from Best Buy, I had the worst experience ever in dealing with a retailer. First of all they allowed the online purchase of the washer and pedestal to go through and scheduled a delivery date for a week out. One day prior to delivery time they called to say the washer was out of stock for another 4 weeks. I was able to cancel the washer online but not the pedestal as it was in stock. After over an hour trying to get to the right rep, I was able to cancel the pedestal. I was told by several people that the charge would not appear on my card until the item was delivered so no worries there.

I got a fridge from Best Buy to be delivered in my kitchen. I got a $70 discount at the moment of the purchase and they charged me fees to remove the old fridge and to deliver the new one. However, the fridge was never delivered to my kitchen (only to my foyer), the old fridge was not removed, and although I had to pay people for both services (install the new fridge and take the old one away), they only offered me a refund of $20 and a gift card (that I will never use).

I made a purchase online, I'm notified that the billing failed. I call my bank, they flagged it thinking it was fraudulent, apparently because those scumbags that steal cards love to buy electronics. Anyway, we get the card fixed and it's too late, Best Buy canceled the order. I place another order and they charge me twice. I call customer service and I'm told the wait time is 37 minute (or so) and I opt for a call back, 40 minutes later they call and proceed to put me on hold for another 45 minutes. Still unresolved. Absolutely terrible service and experience and service is everything. I won't be purchasing from them online again.

Blatant DISCRIMINATION against pregnant customer, WASTED service appointment, POOR customer service, system issues, ZERO FOLLOW-UP from Best Buy, overall a complete NIGHTMARE! BEWARE! After 2 1/2 weeks of my order having "back-end system issues" (the representative admitted it was Best Buy's fault), Best Buy couldn't figure out how to push the order through. Not only did they admit it was their fault due to their systems, they had no suggestion on ways to accommodate me or fix it, instead I had to call them every single day to check on the progress of my order.

There are some things you just can't make up. This is the saga of trying to get a refrigerator with ice maker delivered. This past June, I attempted to purchase a refrigerator and dishwasher from the Hyannis, MA Best Buy store. There were three specific requirements. (1) Size. (2) Ice Maker. (3) Hinge Reversal. The limited space meant that we had only TWO choices and that the ice maker would be an optional item that would be installed at the warehouse. The delivery was scheduled on two separate days. The night before the refrigerator was to be delivered, we received the automated phone call regarding delivery. The following day, two "delivery" guys showed up at the house stating that they were there to do the hinge reversal. I asked them if they had the refrigerator. They did not. I'm not sure what hinges they expected to reverse, but we sent them away.

Best Buy contracts with an outside vendor for their deliveries which we were not aware of until their vendor Spirit caused extensive water damage to our oak floor and the ceiling below. They hooked up the water line improperly which resulted in the water damage. They also charged me for a stainless steel water line which I never received but was charged for.

We visited the Best Buy store in the Coralville Iowa. Two sales people met us on the floor and answered several questions about various 75'' flat screen TVs. I settled on the Samsung NU8000, and a 3.1 Samsung soundbar. This purchase was going to be somewhere in the neighboorhood of $2600.00. We then looked at wall mounts. The mount I needed was $80.00. I advised the sales person that I could buy the mount at Cosco for $50.00, and if they would match their price. The salesperson, while being very helpful had to ask the manager.

I came into the Silverdale Best Buy and the guy that I was dealing with then was nice and tried to upgrade my current phone to the Note9. He had issues with getting that all done and we did check and see about trading in my phone I use and told me I could get $ 205.00 for it. I was fantastic that would pay for anything I needed for the Note9 case, charger etc. Well due to us not able to go any further he asked me to come in the next day. Their tech is available to finish it up. So I did do that driving 30 min back on my only day off and well they did get me going back on what the plan was then before I signed the dotted line. I wanted to make sure they're still going to do the $205 for my cell so I could get what I needed for the new phone and they told me that my cellphone was worth $0.

I just went through a horrific experience with this store manager, and the delivery team. We were ready to purchase appliances from Ashley Furniture but decided to see what Best Buy can do for us. We purchased a KitchenAid bundle (range, refrigerator, microwave and dishwasher). The range was an "Open Box" item that was on display with all of the rest of the showroom units at a lower price. The only defect this unit had was a few fingerprints. The delivery team delivered everything except the range on the date they had set up. They stated that "it was not delivered to the warehouse" so they couldn't deliver the range to our home with the rest of the units. They had to push the delivery of the range out almost a week.

I purchased a car stereo from Best Buy Augusta GA. Took my vehicle back twice since because the Bluetooth wouldn't work. After the second attempt it quit working 2 days after the repair. So here I am again but this time my stereo isn't working at all. I have called the local store 706-733-9155 no one will answer. I tried so many times I just gave up. I will never purchase anything more from Best Buy because their customer service just sucks.

I purchased a stove and microwave which was scheduled to be delivered on Wednesday. The night before I received a call saying they would be there between 9 am and 1 pm. On Wednesday I received another call informing me that it would be later than 1 pm, but they would call a half hour before. At 2:20 I got an automated call that said they are at my front door and would wait 15 minutes. Sent my neighbor to my house and no one was there. I call Best Buy and after 15 minutes I talked to someone who put me on hold then disconnected after 30 minute wait.

I purchased 3 new large appliances. They were delivered on time as promised, and the delivery people were excellent. No manuals with any of the appliances. Took a couple of days to figure out how to switch the frig from "demonstrator" mode, and ended up losing food; it had spoiled. The installers came to hook up the D/W but they had not provided the anchors. The salesperson, Leah (from the Duncan BC store) continually followed up and finally about a month later, it was secured. The installers were flexible to my work hours and very professional. I believe that it was just little oversight, but it was really a hassle. Thank heavens for Leah for helping me through a challenging time.

I purchased a Best Buy gift card for my Mother to purchase a new cell phone. We went to our local Best Buy at 4413 Birkland Pl. Easton, PA 18045 and were taken care of by **. Everything went well with our selection and purchase until we tried to pay for the cell phone with the gift card. We were informed by ** that we could not purchase a cell phone with a gift card. I checked the gift card and there were no such restrictions listed. I do find it hard to believe Best Buy would place such restrictions on their gift cards, but ** checked with a supervisor who said the same. I was going to make the purchase with my debit card and then decided not to spend my money at Best Buy. We left and purchased the same phone at WalMart. Unfortunately I now have a Best Buy gift card that I really don't want.

I needed an external hard drive to transfer files from old MacBook Pro to my new iMac. I asked if I could get a credit card. They ran my license through their cash register and I was approved. The Hard drive was $84 dollars. A month later when the bill arrived it was for $184 dollars. When I called they told there was membership fee of $59 dollars. I was never told about this. This is Best Buy operates people. This is Best Buy.

Our home is being repaired after the Harvey hurricane flood. We bought a high end Samsung replacement refrigerator and GE Monogram range from the Best Buy in Sugar Land, Texas. A nightmare of incompetence, cross-functional blame and damage ensued. Range delivered two months before install awaiting flooring cabinet installation. When they went to install, discovered they did not have the correct connection kit for what they sold us. We got bounced around on promises for a follow-up up installation. Promises made on appointments and times of arrival were not kept. Spoke to a corporate employee named Jesse, who said he would make sure it got handled but that they did not think the original connection kit was the wrong one and asked me to go buy it at Home Depot and they would reimburse me. I did.

I do not recommend anyone shopping at Best Buy. We purchased a microwave from them less than 60 days ago. It stopped working after a few uses. I took it back to the store today and they will not return it. I have to contact the manufacturer. They only take back things within 15 days. What a joke!!! What happened to standing behind products you sell. Very frustrated!

Purchased (3) appliances, including delivery & setup. Received email with hyperlinks to schedule delivery and setup - so far, so good. However... clicked links, received the following: "We’re sorry, something went wrong. You can use our search bar or pick a category below. If you typed in a URL, check it for errors." Really...? It was Best Buy's own URL/link...! Tried again, same result. Waited (1) day, thinking their network and/or servers are having trouble - every business has that now and then. However, next day, same result, over and over. Called to talk to someone; (888) # easy to find and use, but what amaze trying to reach a live person (Pressing "0" doesn't work to bypass all of that IVR stuff the way it used to for many businesses.).

Ink Cartridge Empty. I bought at the store because it was on sale, I installed it as always with all the steps I have to do, when I make the first page printing the printer asks to replace the new cartridge ("new") because was almost empty, I remove it and reinstall it, here the pic speak by itself. I go to the store to claim and they told me that because of company policies the inks have no guarantee or claim whatsoever, that I have to contact with EPSON. I ask them where should I communicate, and they tell me to look for the internet number. After 1 hour calling here and there they tell me that it is very difficult for them to do something for me. This is called pure and simple theft, but of course this is the typical history of egg and stone, a simple customer against 2 multinationals policies that steal the customer's money shamelessly, I lose my money and my time.

I have been a Best Buy customer for years now, and so I really regret having to write this review, as I have usually been a happy customer. I received a letter this summer saying that I was eligible for the new Best Buy Visa Card, and that if I did not want it, all I had to do was call the phone number on the letter by August 19 and I would not receive the new card. So I called because I did not want the new card, and spoke with a representative.

An hour after my scheduled delivery I reached out to customer service via 888-best-buy. The representative was more than understanding and said there was a glitch in their system which resulted in the delivery not being confirmed at the retail store. Not only did he reach out to the store manager who would be following up with me, but he would offer me a $100 gift card to compensate for the issue. Sounded great but of course after speaking to the store manager I got an entirely different story. He basically accused me of not confirming my delivery time properly and said the earliest they could deliver would be 3 days later - Tuesday.

I went to Best Buy after getting a new phone. I needed a screen protection. They had none and said I needed a custom fit ClearPlex. I went home and went back, got it done. But it had dust under it. Went back again. This time a manager of Geek Squad did it. Took 45 minutes. There was a hair right in the center. Went back again. The same guy did it again. He also said he had a solution from a previous store that they never worked with but now got their normal stuff. I spoke to the store manager. Asked if I can get my money back since I've had to come back and forth and waste time. He said, "I can't but I'll give you 10 back" from the 30 I paid to help with gas.

Every time I forget about my last BAD experience with Best Buy and purchase something with them again, I REGRET it. Purchased a washer and dryer set, delivery and installation. After I tipped the delivery & installation team and they left, I ran a cycle on my washer. When my laundry room, part of my kitchen and part of my basement flooded, I called to have it fixed. In between visits to the hospital for my dad who had a stroke, I had to get the delivery team back to fix the problem, which was the hose that emptied all the dirty water out of the machine.

Purchased Whelan TV Table from BestBuy. Arrived with glass completely shattered. No one would help me to get it picked up for return. Way too heavy for me to lift. Transferred from person to person with long phone wait times! They do not take responsibility for what they sell.

Brought a Xbox 1 controller with a warranty about a month ago. To make a long story short they did not honor the warranty when the controller broke. Stowe PA location. Do not shop or buy warranties there! They will rip you off!

I purchased an item in the store. I realize that it has a manufactures warranty. I did not realize that unless you pay for Best Buys warranty you do not exist. I was passed from person to person getting different answers each time. I asked to speak to a supervisor. I ask her for her name. "May" she says and I ask if she was a supervisor. She assures me she is. She proceeds to insist on sending me back to the first people I spoke with. I tell her that it is obvious that she and nobody else can actually help me and that if I don't "Exist" as a customer that I would request her to completely have my profile and e-mail removed from their system. She tells me she cannot do that as she is not a supervisor.

The first printer had a power problem took it back the next day and exchanged it. The second printer work for five months took it back to 4229 e. McCain store and was told the fifteen day return policy is up. I told ** all I wanted was a printer that work wasn't trying to get money back. he said I'm sorry all I can do is give you HP's information you can sent it back to them and they will take care of the problem for you. if you had purchased Best Buy's warranty I could take care of this problem for you I said to him this is the second time I had I had to bring this purchase back.

You cannot order anything then pick it up in-store with a different person than the buyer. Online, there is no option to change the person who picks up the item. They will tell you there is an option on the phone and online in customer service when in reality there is none. The website is dysfunctional and the service is terrible. People at the Best Buy store are unwilling to compromise by any means.

I bought my grandson a headset for his PS4 to play Fortnite, brand Turtle Beach for $65. The microphone stopped working after 3 weeks. We returned for another 1 and bought the Geek Squad warranty. After 4 weeks the microphone stopped working. We went to the store. I was told I was lucky I purchased the warranty cause now I could get in-store credit otherwise I would be out $65. Their return policy is 15 days. I was lucky the first time I returned them. So in order to get a credit you have to spend $11.99 for Rip Off Buy’s warranty. So we’re stuck picking out a different headset and purchase another Geek Squad warranty since the warranties are only good for the 1 purchase. Customer Service was nothing but rude, said I’m lucky to get in store credit and smiles and said “Have a nice day”. Will NOT be shopping at Rip Off Buy/Best Buy, Walmart or Target from now on.

I purchased a Frigidaire refrigerator 8 months ago, and of course with their famous Geek Squad plan, 5 years protection. I thought just for peace of mind. The fridge stopped cooling and making and loud noise. I called Best Buy and they said cause it’s less than one year old then, it is still under the manufacturer warranty. They gave me the number of Frigidaire and I called them, and Frigidaire deals with Mr. Appliance so they gave me their number. Mr. Appliance does not answer, but all’s back in 24-48 hours. They called back and scheduled an appointment in a week.

I have never written a bad review before but today called for one. Travis from this location, the manager, was absolutely the most rude and inconsiderate person I have ever met. I have been to this Best Buy 5 times now and each time I was told a different stylus would work on my computer. After buying 4 stylus' that Best Buy said would work for my laptop, not one of them worked. Naturally I was frustrated. I talked to the manager trying to let him know I have been here 5 times now and not one of the people I have talked to could help me.

I purchased 3 appliances at Best Buy (cheaper when bundled) and received a free Amazon Echo as part of my purchase. Nice right? No, it actually saved Best Buy from price matching the appliances when they were reduced in price the following week. "Based on our price match policy, Best Buy does cover orders that have free items on it for price match. The offer now is different from the offer you had before when you placed the order and for this we cannot process the price match. We apologize for this." This was especially disheartening since the Best Buy Associate said they would and never mentioned the free item caveat during our discussion prior to purchase. So lesson learned. Nothing in life is free.

I was doing research at a Best Buy in Attleboro MA. I could of ordered the TV online at Best Buy online or at Amazon and get it quicker, but because I was at the store and they answered my questions I chose to purchase it at the store and get it shipped. I didn't realize at the time there are return implications. The TV was damaged and I needed to return it. I called customer service and the store and was told I must bring it to the store. No other way to do it. When people ship there is usually a reason! And bringing it to the store is an issue. In my case it involves bringing it over in my car on a ferry from an island off the coast of MA.

Set up in home TV repair, tech arrived as scheduled. Needed to order parts, set up return appointment. Got text appointment date, tech on way, never showed up. Called GS, they had no idea why appointment canceled, but informed me I had a new appt. date. That day came and went, called again, still no idea why tech did not show up, but had new appt. date. I changed it to a different day. Well I called today (8\21). Well appt. was changed to Sep 05 or later. I’m guessing waiting for parts, not one other the agents had any clue. No one knows why their system could not notify me of changes, or why my info. Was not available on line at Best Buy, even agents had difficult time locating my info. Really not impressed, will NEVER use them again.

I was told by Best Buy salesperson that I would get a price reduction on the purchase price of the Geek Squad plan if the product price was reduced which resulted in price reduction in the Geek Squad plan price. I spoke with 4 people, online chat - Agent Eva **:- & was refused by the online people to be transferred to a manager after numerous requests. They do not honor their policy to price match - Chris ** and then refuse to connect you to a manager. I suggest you use any other provider than Best Buy.

AWFUL service from Best Buy Coconut Point Bonita Springs, FL. Purchased a Sony 65" top of the line television and 1 year later it will not turn on! We also purchased a protection plan that is worthless!!! 5 appointments later and 3 Geek Squad techs, 3 weeks later and they still cannot fix it!!! They are making us wait another week for another geek unqualified tech to try to fix it. The protection plan is a WASTE of MONEY!!! They said they would replace it after trying to fix it 3 times and they lied.

After having made multiple laptop purchases over the years from the Best Buy in Florence, KY 41042, this purchase experience is the absolute worst. Even after paying extra to have the laptop setup by their Geek Squad, it was delivered without certain programs that were on my old Laptop, and were supposed to have been installed on the new laptop costing over $1,100. NEVER AGAIN!

I bought the Insignia 32-in TV for my cabin. I have good luck with Best Buy. I do not know why they sell an obviously flawed item. We went to our place and had no TV to watch; only a red light. The TV probably has 10 hours on it. It sure looks nice... but trash. I think I'm going to make Fry's my new electronics store after the way Best Buy acted when I told them what happened.

I'd give these guys zero stars if I could. I bought my son a car stereo with installation for his birthday. He booked an appointment at the City of Industry, CA location only to find out the car install department was closed. He was redirected to the West Covina, CA location and was given an appointment at 3 pm. He showed up early and when 3 pm came, he was told he had to wait another 30 mins. At 3:30, he checked with the installer again, and the installer told him he needed to take his lunch and my son would have to wait another hour.

I won't be surprised if they close out like the other retailers: Toys R Us, Sears, JCPenney etc. They beyond suck to balls. In the last year they adopted The Retail Equation "evaluator" that automatically bans you from returning items, even if it's legit, such as several purchased items that turned out defective or wrong style or what like a computer or gaming equipment or a media center. You're out the $500+ you paid, stuck with the unwanted or defective items. Best Buy assumes they've done the right thing, but they didn't. I didn't even know I was on this "evaluation ban" list, until I tried returning a phone I'd bought on their website, in exchange for a different phone. The 800 hotline was no help, just gave me the broken line runaround.

I have recently had an absolutely horrible experience with a Best Buy delivery, and their subcontracted delivery company: JB Hunt, and their subcontracted claims processing company: Sedgwick (which I think may be a bot, not an actual person - because the guy from Sedgwick never responds to an email and his VM is always full). And I want to warn everybody: Do not buy a large appliance from Best Buy no matter how enticing their 0% for 18 month payment plan is. Resist!!! They send totally inexperienced installers in unmarked trucks, and take no responsibility for damage done to your house by them, or to install it correctly.

I purchased a Nikon Full Frame Camera D750 from a Best Buy Canada store with 4 years Geek Squad protection Extended warranty. When I was sold the camera and extended warranty I was told that the timelines for fixes was around 2 weeks. I had an issue with my camera in July, (the camera was working fine by the play button was stuck), I took it over to Best Buy to have it checked and fixed. It's been a month now and I have visited the store 4 times to follow up regarding the camera, they have not given me a proper answer, all they say is that the camera is still undergoing repairs.

Worst customer service... On hold for long time and get nowhere. I will never use them again, they give product that does not work and they rob you! Stay away from this company, go to Staples or Amazon!

Went into Best Buy to purchase Beats headphones because I heard they would price match for prices online. The Beats being sold on Amazon were cheaper and knew they would price match and I needed the headphones ASAP. I showed the cheaper price and was told they would not price match because the headphones were being sold by a third party vendor not the company Beats.

I bought a floor model with no damages to the doors on the refrigerator. The rude delivery company called and said that's what happens to floor models and wouldn't call the store in Manassas, VA where I purchased it and said it wasn't his problem. My delivery time was 1-3pm, they notified me at 4:05pm saying they would be there at 4:10pm! When I spoke to someone at the Manassas, VA store they said they were sorry and there was nothing they could do but offer $100 for the 6 dents to the doors and would not honor the price I paid for the refrigerator. Look at an unbiased site and not the Best Buy site to read reviews. I searched their site for 30 minutes and could not find a link to write a review. I would not recommend purchasing anything that needs delivered through this company especially since they hire 3rd party companies to deliver their merchandise.

It takes forever staying in line and I'm always seeing empty stations while there is many workers doing nothing to help customers, always lazy people that don't want to help, they don't care how urgent or in a hurry are you, also everything you ask they answer, "We don't know!!!" Such a waste of employees.

Very disappointing service. Our Whirlpool refrigerator stopped working after 13 months. Called Geek Squad and after 3 tries they weren’t able to fix it. We were told to go to Best Buy and pick out a new refrigerator. Obviously not wanting a whirlpool again, we looked at LG’s. We were told we had to stay at or below purchase price of purchased fridge. The closest we could find was $200 less as I was determined to not spend a penny out of pocket on a fridge that I had already paid a lot of money for. Store would not apply the $200 difference to a new service plan, would not credit us back the $200, nor let us put it toward another in store purchase. I think that’s ridiculous and I feel cheated. I’ve spent far more than that in all the hassle of being without a fridge for at least 5 weeks of waiting for various repairs and parts. I’m a very unhappy customer!

I purchased a Yamaha Receiver from Best Buy in Puerto Rico. Due to the hurricane and me going back to the States because of the hurricane I was not able to take this defective receiver back before the warranty expired. It expired 28 days before I was able to take it back. Was told by Geek Squad manager Angel ** that I should have listen to the local news to know that Best Buy was open in San Juan but not at the store in Carolina. Needless to say they would not exchange the receiver so I just lost my money. I will never shop again in Best Buy. Even my girlfriend told me not to go there before I made the purchase. I should have listened. The worst customer service in the business world.

Purchase new tv in Feb. In less than 6 mos tv goes out. Upon 3rd Geek Squad repair visit, tv deemed "junk" and exchange is granted. Upon exchange I was not able to be comped warranty. And was charged 30 dollars more than I paid for original warranty. Delivery and installation can't be completed until August 25th which will be taking me into three months of no tv. Best Buy should've had the decency to throw that warranty in considering no brand new tv should be considered junk within 1st 6 months of purchase and no one should have to wait 3 months for such an issue to be resolved. I am very irritated with this clear junk tv sales/warranty scam Best Buy has going on currently.

I went to order two portable air conditioner in Best Buy/Pacific Sales #183 located in Los Feliz Blvd, Los Angeles, CA on 8/1/18 the sales person name: ** order number **. The sales person keep me in the store for more than one hour. I went twice to look for manager and no one was available, I am very surprised how Best Buy can make any money by hiring these kind of employees.He was not able to use the computer or issue a receipt. It is very disappointing and very unprofessional to wait for a simple sales receipt for more than on hour, plus he had to cancel the receipt 4 times and issue another receipt.

I bought a HP stream laptop UN3481 for over $300 in April for my grandson who lives in Manteca, CA, to do his homework on. The computer worked slow from the beginning and I went to Geek Squad twice. The first time they told me it was slow due to the security software which I upgraded to McAfee. The second time they told me it was the disk drive was near full. We have no documents, pictures, videos or anything stored on the drive. The Geek Squad said the operating system took up 23 gigs of the 32 gig hard drive. He said this PC could not operate any but the smallest games and certainly not Roblox. I asked to return the PC but both the Geek Squad and customer service refused to take a return or give me credit. This is a horrible product by HP and even worse service by Best Buy. The Corporate office @ 7601 Penn Ave S. Richfield, MN was not at all helpful either and referred me to the mfg, HP.

The ordering from the store was fine, but it went downhill from there. I carefully measured the door opening to the basement after reviewing the measurements shown on the Best Buy website and the email sent to me urging me to get ready for the installation. When the delivery arrived, the delivery man looked at the door and said the opening was too small; when I told him I had measured it already, he said that the information Best Buy provides is incorrect, and he knew if because he frequently delivered this particular model and he had told management the information they provided customers was wrong. I then had to get an emergency carpenter come to tear out my door frame.

I ordered an LG washer and scheduled it for delivery. When the delivery people came they refused to install it as there was no overflow pan. Nowhere was I told I would need a pan for installation before delivery. It took me two weeks to have a plumber install one. Then I rescheduled delivery, only to find out the unit is unavailable. Seeing they already had it and have had it for 2 weeks, I called to find out what the problem was. They told me it was damaged and it wouldn't be delivered. Of course they waited until I had already taken the day off and was waiting for delivery before telling me. This will be my last order with Best Buy.

Went to BEST BUY at 2478 Central Park Ave, Yonkers, NY and purchased a refrigerator on July 08, 2018. AS OF TODAY JULY 27, 2018; WE STILL HAVE NOT RECEIVE THE ITEM. 1st scheduled delivery was on 7/12/18; we were unable to wait on the item therefore, we rescheduled for (2nd delivery) delivery on 7/13. BEST BUY was a No-Show. BEST BUY rescheduled for 7/20/18 (3rd delivery) between the hours of 2:30 pm thru 4:30 pm, (Per driver they attempted to deliver the item at 9 pm the same day, however, after being home all day I left home at 8 pm). At that point the item had not arrived. In return I called the Yonkers, NY location at 6 pm for an delivery status.

I bought a KitchenAid Mixer and then found a better deal on another on, so naturally I wanted to return the first one, Money is Money. And if you know KitchenAid it is not cheap. Well I called 3 different times to make sure I had what was needed, and also to make sure I could return this item. And because the closest Best Buy to me is about an hour drive, if traffic is ok.

Told me they will ship the product after one week, told me it will be there the next week, just canceled the offer! Did not send it! Should never buy anything at Best Buy!!!

I ordered & paid for a Maytag washer & dryer set on 5/29/18. Items were delivered on 6/1/18. Ordered & paid for pedestals for both on 6/5/18. Pedestals delivered 6/12/18. One pedestal was seriously damaged & I would not accept it. The other pedestal was installed on the dryer within my laundry room. The Best Buy representative took the damaged pedestal back with him. He told me that someone from the store would be in touch regarding delivery of the replacement pedestal, and it would probably be by 6/16/18. No call or delivery came. I went to their website to request a status update & was able to schedule the delivery of the replacement pedestal. The earliest the delivery could be made was 6/26/18 which I accepted. A different delivery crew came with the replacement pedestal.

They installed my 87 and 92 year old neighbor's $1000.00 Bosch dishwasher. They did not install a toe kick, and then convinced them it does not have one. I just called BOSCH who is sending one. I will install it to keep the clowns away.

I purchased this Samsung fitness watch (Gear Fit2 Pro) at Best Buy for $200. The watch stopped working after 2 months -- it was completely dead. It wouldn't charge or turn on. Best Buy refused to honor the 1 year manufacturer's product warranty because I hadn't purchased the store's "extended warranty" -- they refused to replace it, refund it, or provide store credit. Information on the internet reveals this watch is junk and Samsung customer service is not worth the effort. I will not be purchasing anything from either Samsung or from Best Buy again.

I have a Bosch dishwasher that I bought at Best Buy. The top panel was scratched while I had new countertops replaced. I called to arrange a service call, get an estimate for the company who will pay for the service, and obtain information to forward to the contractor. The supervisor and the service person told me that there would need to be multiple service calls. One to diagnose the issue (a scratch on the panel that is visible) and would then have to order the part and return for another visit. I found this outrageous and a way to increase the income for Best Buy and a source of multiple frustration for the customer.

Bought 4 computers here. One is my wife's. They never registered the computers to the manufacturer. Dell told me they are supposed. Corporate told me that is not store's policy to and now they can't fix it. They want me to pay. Isn't that a kick in the butt? And to make it worst Verizon And Optimum is not helping. You know why? Money. Greedy people and billionaires I found out are just stupid people ruining companies from their desk no knowledge of what's going on in their stores. If you are in contact with the Philippines and India ask for US. Save your self a headache.

As a customer and an Elite Plus member at Best Buy, I am extremely disappointed at my recent purchases/interaction with Best Buy employees. There were numbers of errors that Best Buy made, that could have been resolved if any of the people I contacted just listened and provided me direction. Here is what happened, my family and I relocated to a new city. We decided to purchase a new microwave, double-oven, dishwasher and a refrigerator. We bought all four appliances and set up a delivery date and time. The delivery day comes and only 3 items are delivered. I assumed that the last item would be delivered as the first 3 items were delivered by two different trucks. I waited and waited, ended up calling off the electrician/plumber until I received all of my orders.

I bought a 65" TV and an All-in-One computer, along with the "promotional" printer for $20. The sales rep explained to me that, if I bought the Total Tech package for $200/year, BB would come out and set up my computer for $50 and my TV for $50. WOW, this is great or so I thought. I called to set up my appts. First was my TV. The quote? $127 because it is a liability for the techs to mount a TV over a fireplace so that is an EXTRA $100 on top of the $50 but because I have Total Tech support, I get 20% off, bringing down the total to $127. Not too pleased, so then I asked if someone could come and setup my computer and printer and have my Wi-Fi (Best Buy) router moved downstairs by my new computer. The charge? $150, not the $50 I was originally told.

My payments 2 ($100.00) posted to the wrong account. I informed Best Buy Customer Service. They assured me that it would be taken care of in 24 to 48 hours. After 4 encounters a supervisor informs me that he is sorry that this happened. But no one made the mistake on purpose so... it happens. I will just have to wait until it posts. I told him I was told it would be taken care of previously. He did not see a problem that my account was not taken care of.

We bought a dishwasher, the sales rep set it up to be delivered the next Monday. I took the day off. No dishwasher. When we called the store, they said that because we ordered white, it had to be special ordered and would not even be available until July, we ordered in early June. They went on to say sorry about the rep's ignorance about this but they could take care of it. We set it up again to be delivered between 4-8. At nine o'clock that night, no dishwasher. I called the delivery man, who my husband had been calling all day with no reply. He answered and I asked why he was so late. He said he had been calling us and I said we were sitting right by our phone and had no calls from him.

I would give a zero if that was an option. It all started so well on 21 April 2018 when I went into the Wyomissing branch and spoke to Dave in sales who helped me with the decision around the dishwasher. When I explained it was integrated I was advised I would need to arrange to have the door taken off and then refitted once the dishwasher had been installed since this wasn’t something the technicians installing did. I was surprised but accepted this but within five minutes I was told if I paid another $100 the technicians would fit this. I’m sure this is a rip off but I just wanted the easiest thing so I agreed.

In April, I bought several products from Best Buy. Best Buy delivered and installed the washer, dryer, and a large TV. I also bought a freezer, mixer, and vacuum cleaner. The vacuum cleaner broke in less than a month. Best Buy would not take it back. They said I had to deal directly with Hoover. The number provided directed me to a website. The website had no repair info. The 65 inch TV is broken, possibly because of how it was installed. Again, I was told to deal with the manufacturer - Samsung. Samsung sent me new cables they want me to install but I can't because the very heavy TV is mounted to the wall and I cannot get to the cord connections.

On June 24, 2018 went to Best Buy in Boca Raton to buy a microwave oven. Since "they don't keep microwave ovens in stock at the store", an order had to be placed and paid for and in two days, I would receive the oven (on Wednesday, June 27). Today is July 9 and I have yet to receive the oven. Called UPS with tracking number supplied by Best Buy (no information on whereabouts; they said to call the store). Called the store - they gave me the Corporate number to call. Called Corporate - they said that they don't know what happened but the oven did not ship; told me to take my receipt to the store and ask for a refund. Went to the store and they refuse to give me a refund claiming the oven is in transit. Called UPS again - July 7 - they still have no information on this order being shipped by Best Buy. Went back to the store and they still refuse to give me a refund as their "data claims the oven shipped." July 9 - still no oven.

First wish there was a -0. Recently we visited the Bird Road location, what a tremendous disappointment. We needed information on DirecTV which they have a booth but no one around. Finally we found someone to help us (a group of young employees were all gather having a very pleasant conversation while customers waited). The young man was pleasant but informed us that he had no idea about DirecTV and he called a ** wild hair South American looking woman.

Best Buy seems to specialize in customer DISservice. Ordered a TV online, received a Sharp 50" with a completely shattered screen. When I contacted them about returning/replacing the damaged TV I ended up spending 2.5 hours on the phone with seven different people. They completely bungled the entire transaction, forgetting to submit an order for a replacement, sending bad instructions to UPS, and finally just completely failing to pick up the broken TV. Eventually I gave up and recruited a couple people to help me drag the busted TV to a UPS store.

I have purchased a slew of appliances from Best Buy, and oddly enough their appliance warranty program is actually pretty good which is why I keep buying. But every time I have something delivered, it's a horrid experience and I have to keep reminding myself of it when shopping for new appliances. Yet again having another washer and dryer delivered (my last one was only a 5 year old Samsung set, so a heads up that I am already buying a new set.) The first issue was that the only reason I selected a particular set to buy was the delivery date was within a couple of days; then after placing the order, the delivery times that were opened were a few days following that. So much for next day delivery.

I have purchased multiple appliances from Best Buy. I live in a remote area and they always deliver on schedule and with courtesy. My last two purchases included a return of a washer/dryer set that I was very unhappy with and delivery of my replacement purchase. They have the best return policy for appliances I have ever encountered. Two thumbs up to Best Buy appliance sales and delivery teams.

I am 3 days away from my due date, so you can imagine a round, tired, person having serious contractions walking into a store just looking for help and understanding. I just moved to Everett and not knowing that there I went to CambridgeSide Galleria mall where I received excellent help. I purchased the product (Beats by dre) as the man suggested and he said I could go straight to Everett to pick it up. I arrived in Everett 15-20 min later and the woman behind the counter (yarly it Yasmine- pregnancy brain) stated I would have to wait 1 hour or come back a different day! I went and spoke to someone different (Lea) and she stated it wasn't true and took the product right off the shelf and stood with me as it was processed and given to me. I think Best Buy should hire people willing to actually help or go that extra mile.

I purchased a dishwasher from Best Buy on June 15, 2018. I live in a condominium, I needed to have proof of insurance from Best Buy before installation. I called them 22 times, each time they said they would email insurance documents within 24 hours. The day before the delivery I spoke with them and was told, the delivery guys would bring the insurance information with them, no worries. They arrive without proof of insurance. I took the day off of work for the delivery. Called again at least another 10 times, where I was put on hold for over 30 minutes, only to be informed I had to call another department. Call, repeat the story. They genuinely do not care. I am disgusted, angry, and very frustrated. Now I have to take another day off to get it installed. I should just cancel it and purchase it from Sears.

This past Saturday I was in your store in Spring Texas at approximately 1025. My computer was broken so I took it to the Geek Squad. After talking with Keldrin, I found out that my computer had to be sent out to be repaired. Since I am in Graduate school, I cannot be without a computer so I asked him if they had used computers. He told me yes and directed me where to go. I went to the computer counter and a young ** male was waiting on another ** male. I stayed at the counter for about 7-8 minutes waiting for him to finish with that customer. Another associate came to the area with another ** male customer. The associate smiles at the one customer leaving and shook hands with the other customer that had just been brought back. They both passed by me like I wasn't there.

I went to Best Buy to buy a TV. The clerk had me put my credit card in his device to complete my purchase. He walked away and then came back and handed me my credit card. Later that day, I started getting emails from Chase showing where I was making a lot of purchases. Close to $1000.00 was being charged on my account. BUYER BEWARE! Best Buy does not have honest people working for them. I'm sure it only takes a second to take a phone and take a photo of a credit card. If you pay with credit don't let the card out of your sight for a minute! Best Buy should hang their head in shame for letting people like this work for them.

Ya know I have dealt with some stupid and rude people in my life, but I have to say BEST BUY TECH DEPARTMENT takes the cake. Twice they cancelled their appointment with me on a dishwasher install job making it my problem to reschedule. The second appointment they canceled they never even told me. Then they tried to say it was my fault that they didn’t get the work order right. Then the woman I spoke with in customer service acted like a child throwing a temper tantrum when I questioned her about it. So I told her to cancel my order and she snapped at me, so I snapped back. She then says, “Whatever” and hung up on me. So much for customer service at BEST BUY!!! I will never do business with BEST BUY again. If they’re that rude to someone that prepaid almost 200.00 dollar for a service that I scheduled back on the 7th of June I’d hate to see how they treat someone that’s only spends a few bucks in the store.

Purchased several appliances. Frig, dryer, washer, microwave, coffeemaker... On June 2, 2018. Got delivered June 9. Took 5 days after that to get my ice maker waterline installed - people would never show up when scheduled. Have a dryer that doesn't work and has not since day 1 and now am told I can't get it replaced until the 27th because they are out of stock. Brand NEW DRYER and told I have to wait because out of stock. I told them today 6-19-18 to come get dryer. I will get it elsewhere so I can have one that works and they tell me they can't get it until the 27th. The manager I spoke with Andrew at the Kroger center store in Midlothian VA where I bought everything was very rude. I would rate BEST BUY as WORST BUY and a negative-1 billion.

Best Buy has horrendous customer service!!! BEWARE. We ordered this washer from them because they were the quickest to deliver (Home Depot and Lowe's were comparable or cheaper prices). This was a MISTAKE. IT TOOK 6 VISITS TO GET IT INSTALLED PROPERLY. Visit 1 - Didn't bring a stacking kit (need one, none available or directions on website), Visit 2 - We had purchased the stacking kit online and they brought the WRONG ONE. Visit 3 - They brought the correct stacking kit, but these installer said the Maytags were "compatible" with our space and we needed to switch them for LGs. I was forced to go to the store IN PERSON to exchange the Maytags for LGs (that were more expensive).

I purchased a wedding from your bridal registry. I purchased it online and had it delivered. Unfortunately the wedding was canceled. When I took the gift back to the store to return it, I was told it had a return policy is 14 days. It had never been opened so they gave me a store credit, which I didn't want. I wanted to have it credited to my card. The 14 day return policy seems absurd, as when you purchase a gift far enough in advance to the wedding date, and it's delivered. The 14 days practically gone before they even open it. I'll not purchase from Best Buy again.

I told the salesman exactly what I needed what my cable company told me. He handed me a router and said, "This one is good." Over $100. I get home, try to install it with NetGear on phone and it is not compatible. I live 2 hours away and now I have to take a day and expense of gas to take this back. They won’t let me mail it. I’m really irritated at the salesman who was suppose to help but didn’t. Now I have no internet at all because all my cables are unplugged & I don’t know how to plug them in. My last experience with Best Buy. Not consumer friendly & staff not experienced in their products.

So angry with my top loader washing machine from LG that I bought at Best Buy. The code for the exact top loader washing machine I bought in 2013 is WT5070CW. Less than a year of having it, rust developed rust in the machine. I contacted both LG and Best Buy and neither would take responsibility. I also found out that they gave me a washing machine that was a year old. How is it possible to get rust in a washing machine since water is what goes through the wash machine! Pretty horrible customer service and they certainly don’t care about their buyers being happy.

No consistency in customer service... LIARS, LIARS PANTS ON FIRE!! Purchased InvisibleShield and had installed by Best Buy... screen protector was damaged several times and each time InvisibleShield would send replacement as part of their lifetime warranty and Best Buy would replace new screen protector at no charged as stated.

I have purchased a Whirlpool refrigerator March 2017. I bought the extended warranty from Best Buy. Good thing because the refrigerator has broke down twice in a year. The warranty company has agreed to let me exchange the refrigerator and of course there are no comparable refrigerator at the price of the one I bought. Anything slightly comparable is 500 to 1000 dollars more. I had already spent 2500 on the original refrigerator. So you would think I could find a comparable but not unless I spend a lot more. This is when I started to find out how poorly Best Buy treats their customers.

Please be aware when you purchase a television from Best Buy. I am a military veteran who is 100% disabled for PTSD. I waited for almost 2 years for my case to be DECIDED. It was finally decided last week and I received the money that they owed me. I decided to "hook my place up" and the thing that I was most excited to get was a nice TV. In the span of 3 days I spent exactly $4134 at Best Buy. The TV I bought was a Samsung 4K curved for $1000. I brought it home with no issues. I carefully unboxed the TV and began to set it up. While I was setting it up my friend asked to see what the picture looked like so I stopped, and plugged it in. I was horrified to see that the screen had what looked like a spider crack on the inner part. The outside glass was fine. I did absolutely nothing wrong to it.

Ordered a cellphone on 6/6 two days shipping 6/8. Called and was told it should be sent out on time. Item was delayed and now I will not get the item until 6/11. Poor customer communication and if you can't deliver as advertise you should overnight the phone. Not make customers wait for something they paid for.

STAY AWAY FROM Best Buy!!! I ordered a television set 65" Samsung HDTV paid for online and scheduled delivery. Took all afternoon off work 11-5 pm waiting for TV. It arrives completely broken as if someone deliberately took a wrench several times into the box, through the hole you can TV a broken screen. The delivery company didn't even take it off the truck. They explained politely that the Best Buy warehouse deliberately sent it that way. Even after the delivery company pointed out the broken TV to them prior to loading it on the truck, Best Buy warehouse said- take it to them this way anyway- unbelievable.

Ordered a large screen TV to be delivered. Delivery shows an hour later than the window they gave for delivery. Open the box and the power cord, stand, remote and instructions are missing. I call their customer service and repeatedly tell the person what was missing, they keep putting me on hold and each time they come back they say, "We're having the missing stuff shipped to you." I ask, "What specifically are you shipping me." First time he says a power cord and stand. I repeat that I told him other than the TV nothing else was in the box and again say the power cord, stand, remote and instructions are missing.

I ordered a gaming computer for my son's birthday one month ago. It took three weeks to have it delivered. Once it was received we set it up for him and noticed a glitch on the upper left corner. I called customer service to see about exchanging it and was told there is only a 15 day grace period to returning/exchanging items? I thought surely that was a joke. Aside from my child being crushed, am I now just out several hundred dollars? Is NOTHING seriously the best that Best Buy can do? Only a 15 day grace period? What kind of nonsense is that?

I was in the store today 06/04/2018- time 11:05 AM to 11:22 AM waiting to upgrade my cell and I waited over 17 minutes because the sales person a young guy tall was talking to customer about football and ignored me all the time. He wasn't even working. This is very irresponsible of Best Buy to hire people that do not know how the deal with customers. Very disappointed. According with the accent of his voice he is from Argentina. I don't remember his name but I would hope you have your employee's records. Very very disappointed experience with Cell phone Department Best Buy Tropicaire 7751 Bird Road Miami FL. Former Best Buy customer.

Our Samsung dryer stopped working after a mere four years. We are now told that although Best Buy installed it we cannot get it repaired unless we unstack the unit. We cannot do that. The warranty does not require it - it says we must provide "access" which they are now interpreting as saying that it means we must unstack a stackable unit sold as such and installed as such. Best Buy is not honoring their warranty. After spending 2.5 days on this, including waiting for the repairman to come, then having him tell me he can't fix it because it is stacked, BEST BUY has told me they simply can't do anything about it.

Two weeks ago I ordered a dishwasher online for the business that I work for. It was scheduled to be delivered a week later. It actually took two and a half weeks because somehow my order got canceled and when I call customer service they said that was a mistake but I would have to wait another week and a half for the item to arrive. I canceled my order so I can go elsewhere and they talked me out of reordering in lieu of a gift card. We received that dishwasher two and a half weeks after the order date. Getting the gift card was next to Impossible. I had to call at least 9 or 10 times to find out where it was three weeks later.

Have problem with my Samsung J3 phone. I get no reception in my townhouse or in other buildings. Response from Samsung rep. was get a wifi extender from my carrier or (tongue in cheek) get an Apple phone. My ex and my kids are all Apple freaks and have no problem with reception. I don't like Apple, and Apple doesn't like me. So, I'm stuck.

We had purchased a Samsung Family hub refrigerator (model - RF265BEAESG) from Best Buy Lynnwood store on May 5. It has been a horrible experience with delivery since then and even after the 3rd attempt (yes thrice in a row), they keep bringing back fridge with dents on the sides. The original delivery date got rescheduled without my notice. Every time they bring a fridge with a dent, I keep shuttling between store representative, customer service, Geek Squad to even set up the next delivery appointment with each dept passing off the ball to the other without a care for the inconvenience I have been facing. I have already taken 4 days off work to receive the delivery and yet I don't have a perfect fridge in spite of paying the full price. I have just moved to a new home and I had to manage without a fridge for 15 days because of this mess.

Worst customer service ever in my entire life. My gift card with a balance of 300$ was stolen on the night of August 11th 2017. I called the customer service to cancel the card. Subsequently, the card was drained by the thieves. I was told by the customer service representative to file a police report and to give the report number. I filed the report and gave the report number on Aug 29th 2017. I've followed up on the inquiry for at least 5 times but never did anything in that regard. It's been close to 10 months and nothing has been done. It's so frustrating to see how negligent you guys are to the customers. I am very disappointed by the service and the way you treated me.

Was looking for a simple camera. Hoku demonstrated some. The instructions for downloading photos to the computer were not simple enough for me, so I went back the next day. Tyler explained how to use the charging cable to download photos. Also earlier this year the Geek Squad was very helpful with computer problems.

Had to pay extra to haul away old one then overpay for hoses I didn't need so they would install it. Then when they finally show up they made up a store that they couldn't get the value to shut the water off. They told me I had a plumbing problem. Well when someone else tried he had no problem shutting of value. So they were forced to do their job. They are several stores selling the same washer at the same price that send reliable people that know their job when installing something. I will use them from now on and not Best Buy.

I bought a computer less than 2 months ago at Best Buy, it said I saved $300. Now that same computer is on sale says save $200 on it. But the normal price was lowered, so I paid $200 more than the sale price that Best Buy has it on for now same model number with everything the same in it. Seems they can set normal price at what they want, then tell you that you are saving whatever they please.

On May 22, 2018, I called the Charlotte, NC Northlake Store and spoke with a gentleman about a Hisense TV that I purchased in August no longer has sound and I advised that it was still under manufacturers warranty. I asked if I could bring the television in for a possible exchange or purchase a different altogether. He advised that I talk with Geek Squad. After being transferred to Geek Squad, I was advised to return the item to the store for a Return Exchange because they do not have parts to service Hisense brand. I asked if he was certain and he advised the store would do an RTV, in which I asked what was that. He stated a Return to Vendor. So I asked the Geek Squad rep, why didn't the previous store employee tell me that. His response was they don't always know.

Bought an iPad for my grandson, after asking questions about the idea and it figures it I purchase it. Turns out to be that I was misinformed about the product and features. Went back returned it with my purchase receipt and exchanged it for an upgrade. I went again 3 month later and bought a GoPro. I bought extra battery and the memory. Again I ask to buy all the necessary accessories for the GoPro. Bought extra battery, and memory. When I got home the GoPro was damaged, and I need another memory card for it to work.

I brought my laptop to Best Buy (where I originally bought it), as my hard drive had bit the dust. They gave a long story about how they would have to send it to Toronto and then Lenovo would have to be contacted. The estimate started at "at least $200", then became "at least $300" then "$300 to $500". I was then told it would be "at least 2-3 weeks" and finally "don't bring it to a mom and pop shop, as it's too complicated and they won't be able to fix it". I politely declined and brought my laptop to Canada Computers. They had the part in the store and were able to install it and Windows 10 for less than $300 (which included an extended 3 year warranty on the hard drive) ON THE SAME DAY!! I no longer trust Best Buy and they can 01 0101 0101010101.

My husband and I recently purchased a washer from Best Buy, or worst buy, which is how we refer to them now. Delivery had been scheduled for this past Tuesday, but that never happened. Seemed from our communication from them that the delivery truck broke down, and they had to reschedule our delivery date. We understood that things happen, but what has occurred since then is simply unacceptable. We were given a new delivery date of today between 2 and 4. I specifically worked from home today in anticipation of the delivery. When we got close to the 4 o'clock deadline, I called our local store in Wilmington, DE. After being disconnected SIX times, no one could give me any definitive answers on when we could expect delivery. Apparently, customer service aren't two words that are readily used by Best Buy and their employees. We will NEVER shop there again!!!

I ordered a dishwasher on 4/18. Installation was set up for 5/19. On 5/16, I get an email saying the order was canceled. I called the 800 number but they couldn't find out who canceled it. They said nothing could be done once an order was canceled. Rep finally called the store and found out that they had my dishwasher. But the only thing I could do was to go to the store and re buy it. The reason I ordered online was to avoid going to the store. I went to the store and the manager did correct the error but it took me 45 minutes.

I've been looking to upgrade my phone for 6 months now. I want the Google Pixel 2 on Koodo Network. It's on the website displaying "not available online." Fine, go into the store many times over the course of 6 months only for them to say, "No we don't have any." How in the hell can you not have any? I really despise Best Buy, I will only ever buy things on sale because I know the markups and they don't deserve my extra money. When Future Shop was open, that was my store. Best Buy always seemed scummy. No "Best Buy" at all.

I purchased an iPhone, case and glass screensaver. I was told if I purchased the Zagg Invisible Shield for my iPhone it would carry a lifetime guarantee. All I had to do is bring the defective screen back to Best Buy and they would replace it for free. I had to initially pay to have the screensaver affixed to the iPhone. Within 6-months the screensaver cracked. Now when I try to get it covered, Best Buy says I have to deal with Zagg who charges to replace the glass screensaver. I feel Best Buy misled me on the warranty. It is impossible to work with them because their phone is always busy or you wait on hold forever.

I went to Best Buy in Huntsville Alabama because I went on their website to look for a Waterproof case and they said they had it in stock. Drove a distance to get it. And they said they didn't have none after they said they had it. That's wrong and unprofessional especially when I am on a fixed income for gas... I will never go there again. I will tell people about it and I will tell people never ever go there.

Stay away from these stores. I bought a tv for $1,000 - delivery window today Friday 4 to 8 pm. Driver calls at 7 and says that can’t find my house in the middle of a neighborhood?! When I called Best Buy at 7:05 they informed me that the driver of the delivery company had checked out already and was on the way home!!! Now I have no TV and I lost the money I paid to the guy that was supposed to be wall mounting it tomorrow morning. THIEVES. They got my money and then they pretended that they can’t find my house. I will be calling the police first thing tomorrow morning!!!

On April 18, 2018 I purchased an Apple Macbook Pro MD101LL, Intel i5, 8GB Memory, 500GB Hard drive, 13" Screen, DVDRW-Refurbished from a Marketplace seller via Best Buy named only as QR Computers. On April 20 the item arrived. Shipping was quick, the laptop is in good cosmetic condition, but the laptop when turned on had two issues: 1) no WiFi and 2) the provided charger did not fit the laptop.

I recently bought a dishwasher and installation kit for delivery from Best Buy. It was an online order. Unfortunately, the delivery service (outsourced to Geek Squad) failed to deliver the installation kit. What's more, the delivery men, who called to confirm time and location for delivery, refused to answer any subsequent calls about dishwasher and missing item.

We purchased a 55 inch Vizio Smart TV Model# E55-E2 from Best Buy on 3/22/18. Today is 5/9/18, we have almost daily issues with the tv shutting off and needing to be completely rebooted. This past week, I have called Best Buy and the 15 day return policy has expired, it would have to also be unopened in box (how would I know it was broken then?). Store associate would not allow me to speak to the manager. They told me to call Vizio and go through warranty process (such a joke!).

They failed to deliver my order. When I went back to the store, I was told I would have to contact USPS to determine why my order has not been delivered. This is not good customer service. It is their responsibility to see that my order is delivered. I would give them zero stars for customer service. In the future, I will buy from Amazon.

Best Buy, used to be the number one store to go to for great deals and great customer service but that has changed the last 10 years. Their prices on most things are higher than many other retailers. However will reluctantly price match other lower store or online store prices only if you ask them to and the place that has the lower price must be on the Best Buy, price match list which is very small and doesn't include so many good quality stores. There are many employees there that will even lie to you to get you to purchase something like the Samsung Note 5 that I purchased a while back with no contract. It cost me much more than I could have bought it for online and I was told that it would come with a free Samsung 3D viewer. All I had to do was bring my receipt back in the store three days later and show it to a manager and I will get the free gift.

Best Buy is bunch of liars. They have trade in website where you can estimate and trade in your older electronics and computer. When you bring your laptop or iPhone to a store, theirs in-store website gives you 10 times less for what actual Best Buy website promises. If this the way how you want to generate foot traffic into your store, then screw you. Best Buy I will never place my foot in your store ever - liars.

Best Buy did not divulge all the information required to make an informed choice on the delivery and install of new appliances. After the sale and during the inspection of the document we found out there were required additional parts in order to qualify for free delivery and install. Appx $200 total for the package. After a complaint about the additional hidden fees, they agreed to deliver and set the appliances in the house. When I informed them that I would be installing the power cord (I am a master electrician) the delivery person told me "You can not use the existing cord." I informed him the cord was in pristine condition and was UL listed. Not a cheap Chinese knock off with counterfeit labels. He argued and finally said that "He" as a Best Buy employee could not install the cord.

I ordered an expensive MacBook and they sent me an email saying the payment didn't go through (this happened to other friends as well). In the email it says you will NOT be charged until it ships. I bought one in person a couple days later because I found this processing impossible and annoying. After sending me no email or indication they charged my account, they charged me $1500. The item didn't even ship and they charged me. They also refused to cancel the order telling me it's too late. I tried calling customer care and they said they would call back end of day with a supervisor. There was NO call to follow up until a week later. I WILL NEVER BUY FROM BEST BUY AND WILL MAKE SURE ALL MY FRIENDS AND FAMILY NEVER GO THROUGH THIS. Better to buy in person or through Amazon.

I got online to apply for credit to get me a smartwatch Gear 3 but was told that I will have an answer within two weeks. I applied for credit with Conn's on TV and furniture. I was approved in 30 minutes. The process needs to be a little faster because I was ready to buy that day.

The Best Buy is easily to navigate to what I'm looking for. They offer price matching so I know I'm always getting the best deal. With free shipping or in store pick-up I can have my purchase as soon as I need it.

Ordered a washer dryer set. Gets delivered and I mistakenly order the electric dryer. I was advised by the driver that allowing them to take the incorrect dryer back would be the best bet, so I agreed. They took my old washer and left the new one. I was also told that I could not process the exchange for 24 hours because the order was "locked". Following day I call Best Buy to process the exchange and they tell me I need to cancel my original order and place a new one for the gas version of the dryer... ok. Four transfers later I am finally transfer to sales and they tell me they cannot honor the sale price because I ordered the wrong one?!?

Recently ordered an under the counter microwave and set up shipping. Waited from noon to 4:00 for my order per their instructions, no one showed and so I called and was told that I was rescheduled for another day without letting me know. So I asked what kind of compensation they were going to provide since I wasted my valuable time and would have to wait another day, especially since it was their fault, and was told they don’t do that. Well after much run around, many times on hold I was told they would give me $20, but not first saying they don’t do that. I guess they like to totally piss you off and irritate you before offering you anything. They show customers mean nothing. I will never buy from Best (worst) Buy and will tell anyone who listens how they treated me. If you don’t value your customers, I’ll go where I’m appreciated. They really should be called Worst Buy, where customers mean nothing to us!!

I purchased a washer from Best Buy, then wanted to purchase a dryer. They set me up on 24 months interest free auto draft payments. I’ve been struggling to keep my head above water financially & did not need them to do what they did to me. Because I didn’t have the account paid for within 24 months, they drafted over $700 out of my checking account, caused the account to go into overdraft by $400. Best Buy is the most greedy, underhanded company I’ve ever dealt with. I will never purchase another thing from them & I will encourage anyone I know to read the fine print before they sign.

Went in a few weeks ago with the intention of buying two Galaxy S9 Plus Phones on a Friday night. We knew exactly what we wanted. We made the trip to the store to buy local rather than just ordering online. We went to the phone counter and several people were working nearby, but not a single person asked to help, and if you tried to make eye contact they'd just look away. After 20 minutes we gave up and went across the street and purchased the phones directly from the Verizon store, at a higher price but where we received outstanding customer service.

I recently bought a washer and dryer from Best Buy. First of all this particular model was in limited availability everywhere and Best Buy had the best price with a three year warranty added on top. We looked at Lowe's, Home Depot and a few other places. We don't normally shop for appliances at Best Buy. After purchasing they were able to deliver within 2 business days. Which was far faster than anyone else was willing to do it. To top it off their delivery guys had then delivered on time and installed on the second floor in literally 30 minutes. These were huge machines. I was thoroughly impressed. They made sure everything worked and were very personable nice guys who even offered to walk us through how to use the machines. We didn't used to shop for big appliances from Best Buy. But if the need arises again we definitely will going forward.

I had Purchased an Lenovo ThinkPad for my girlfriend on her birthday and It included a one year subscription to Office 365. When I got the PC there was no product key. After calling Geek Squad, and Best Buy, I was hung up 4 times, and spent over an hour jumping through hoops just to be told by a rep. that they couldn't fix the problem and it wasn't their problem, and pawned me off to a store. After all that, I went to my local store and got the same ** explanation with no result. Finally the Geek Squad rep in store, was nice enough to offer a discount if I bought my own 365 subscription that I should have had included. Reluctantly I did so... But the issues didn't stop there, I tried activating the Office 365 I had JUST bought, and found out the key was not in the system.

I was living up north in a very isolated community. There was internet available but it was too slow and weak to be able to download any programs. I was in the city for a week and went to Best Buy to purchase software for making videos. There was nothing on the shelves so I asked one of the sales reps about it. He didn't even bother to stop to talk to me, instead saying in passing and then with his back to me that all the software had been recalled and I could purchase online. I checked the product recall page for Best Buy. He was lying. They must work on commission... Because I live in a town with a great racial divide and I am on the lesser side of that divide. We are frequently stereotyped as not having money.

I am very unhappy with Citibank in general and would not recommend banking with Citibank or holding a credit card with/through Citibank (i.e. Bestbuy). My husband and I each have a Citibank credit card as well as a joint Best Buy account. The many years we have been a customer of Citibank, we have paid our bill on time if not early. As for our account with Best Buy, the 3+ years we have had that account, we setup our account to be on autopay. My husband deployed to Bahrain for a year in January 2018 which is stressful in and of itself not to mention I was sitting for the February 2018 Bar Exam. For some reason our autopay stopped in February (we are assuming it's because my husband was in Bahrain and maybe it triggered an alert or something, our autopay stopped). It did not come to my attention until March that our February payment was not processed. I immediately set the autopay backup and paid through April.

I bought an HP Envy x360 laptop from them and had for 8 weeks and it started getting a white screen and making like screaming noises and then shuts down, would get a green grayish screen and keyboard wouldn't always work so I took it back. I mean if this laptop has these many problems in the first 8 weeks what's it going to have in the next 8 weeks??!! We were told that they have a 2 week return policy on electronic items and the only thing they would do is send it to HP which would take 3 - 4 weeks! We had our receipt, box and everything! 2 week return policy are you kidding me??!! I figured a 90 day policy! I also thought they would stand behind their product they sold but no! Never buy an electronic product from best buy!! Especially if you use it for work because you could be without for several weeks!!

It’s been approximately 2 months since I went to Best Buy, Thousand Oaks store and told a tech at TV/ Home theater section re a service I need for my home theater system. It took a few weeks until finally a tech was scheduled and showed up at my home for review and consultation. It took a while more until I got a proposal for the service, they got my credit card info and charged me first and a little back and forth until the service was scheduled for 10 days later with 4 hour window and a text message confirmation was sent to me. Nobody showed up on the scheduled day and after sitting home for 5 hours and a few phone call and passing me to different person finally they told me “SORRY” and offered me rescheduling after two months of waiting!!

Lenovo IdeaCenter - Sponsoring a pc and selling it at your store and then not having the connectors to upgrade the pc is very bad business. You are forcing us to use the Internet to order things when you should have them in your store to begin with. I purchased the pc and the sales clerk had little to no information on it except it was a good model rated as a I7. I take pc home and open it up and try to install my rx470 4 gig graphics card that I already had. It was too long so I carefully cut the excess plastic with no use but cosmetic look off. I wrapped the card in blue tape and cut it off with diamond blade grinder. I tried to install again and the motherboard on this pc put their HDD and USB connections right next to PCI express slot. Brilliant! So My Old but still up to date graphic card doesn't fit.

Best Buy damaged my door and wood floor for dragging the brand new refrigerator upon delivery. Customer Service Case Manager name Nicole was completely unprofessional who didn’t show any remorse and could care less of getting this issue fixed. She just redirected me to Best Buy insurance to file a claim and go back to the store I purchased the fridge from to do an exchange. She offered me a $50 Best Buy gift card if I don’t want to replace my refrigerator. I found this very insulting when I purchased the fridge for $2,400 brand new! Is she serious?? Their refurbished items was selling for $500 cheaper and she had the nerve to offer $50 if I wanted to keep a damaged goods! I asked for her Supervisor to call me back but she said “I’ll relay the message but I can’t guarantee you that he will.” What a terrible customer service from Best Buy! I would like to have my door and floor fixed and get a new fridge!

I bought a new wash machine and dryer for my new house online with Best Buy and scheduled installation service. Even before the initial delivery and installation happened, I had at least 3 conversations with their customer service department regarding the parts I needed for installation and the appointment time. But when the installation guys came, they said that I did not buy a separate stacking kit and they would have to reschedule my installation. Fine, it was my bad for not knowing that was a separate purchase after buying 3-4 different accessories for the installation. So I called in and made the purchase. The woman on the phone said that she would reschedule my installation with the delivery of the kit. 3 days later I still got no confirmation for the installation, only a delivery notice for the stacking kit. So I called in again. To my surprise they canceled the installation services that I already paid for and did not reschedule at all.

Insignia™ - 3.0 Cu. Ft. mini fridge - Fingerprint Free Stainless: I ordered this online few weeks ago, did not get email or phone call to go pick up my order at the local Best Buy. Yesterday, I got email saying my order was cancelled because I didn't pick up my order. I called the store, they said have 1 in stock, to come pick up now. I couldn't come right away because I was at work. I said I will send my father to go pick it up, but they said they can't guarantee that price. When my father arrived, they said they can only sell at regular price. The Manager is a liar and ** to customer. This is a last time I'm buy online and this ** store from Best Buy. The Best Buy on Westbank Expy in Harvey, La have very poor customer service. They should have given me the sale price since they fail to let me know when to pick up my order. Don't buy from this store. Just waste your time for ** here.

After nine months my Sharp Roku TV stopped working. It was a gift from my mom who lives in another city. I went to the store to return it or get it fixed. Went here to return a TV that my mom had bought me that all the sudden stopped working. The customer service lady sent me to the Geek Squad. Alan ** tried to play himself off as the manager of the store and accused me of stealing the TV because I had no receipt. He did this in front of three other employees and numerous customers. I was mortified! He was a horrible and rude man and after twenty years of being a Best Buy customer, I will never go back, thanks to this terrible event. I left the store in tears and greatly embarrassed!

I'll start by saying that I used to deal equally with Best Buy and Circuit City until Circuit City bit the dust. Now, I buy electronics from several sources, including Newegg, Amazon, PC Outlet, Tiger Direct, and, of course, Best Buy. I deal with the Best Buy here in New Braunfels, Texas, and could not be happier. They will always do a price match with any online company, if it's an available product. A few weeks ago, I bought an iPad upon the recommendation of someone. I'm an Android person, but decided to give this a go... I hated it. It reminded me of why I moved from Apple to Android in the first place. Upon recommendation from our IT guy at work, I decided to take it in and see if something could be done. It was well past the 14 day return/refund time, I didn't have the receipt, or any of the original packaging, only the iPad and a case I'd bought for it.

Ordered a $1,600 desktop computer from Best Buy... What I received was the computer with broken off plastic and completely damaged casing! Why? They packed the desktop pc inside a box, with no padding. Then put the box in a bigger box... I called Customer Service and they offered me a 10% discount to keep the broken PC very casually... Why would I keep a moderately expensive PC that has been dropped/shaken around and arrives in pieces? Stay away from get anything shipped from this place. And do not trust their open box - excellent products!

Don’t fall to “free/delayed financing” trap. Best Buy divides 24 monthly payments but those payments don’t cover the whole purchase amount. At the end of this 24 month period there is a balance left and Best Buy applies interest charge (almost 27%!) to the initial amount for all that time. What a scam!!!

I bought a Pioneer deck earlier today before I went to work at Best Buy Wetmore, after work I opened the box & to my surprise there is a hacked up wire harness & a used deck in a new box with no remote. I go to take it back to the store & they won't take it back because they say they inspect them when they get them from Pioneer. If they do then sometime after they put it on the shelf whether it was an employee or someone else tampered with it & now they are saying they won't he take it back because it's a used deck.

On Saturday March 31, 2018 I went to Best Buy at 261 Pond Path, Centereach, NY 11720. About 15 employees and 4 customers yet can't get assistance. I asked the 3 lazy employees sitting in appliances for assistance. The girl was too busy talking about her personal life to bat an eye to help me. One guy with a seemed disability tried but didn't understand the name and came back with wrong information. I also at one point heard on a loud yell from someone far away. Thought it was a customer acting like a savage when it was an employee. I guess disgusting a night out and acting up in cheer. SMH. Then 15 minutes to check out using a gift card manager ** and employee didn't enter serial number right. Lousy $15 card.

I sent my old computer in to be reformatted on the same day I purchased a second computer as well as a Fitbit. There is no record of this anywhere. Now on the computer I sent in to get reformatted no longer plays my games which all worked prior to the reformat. The computer I purchased my game have not played at all so now I am two computers since January trying to get working. As for my Fitbit I asked the salesman if he knew how to set it up as I never set one up before he assured me he can and had the knowledge get to check out. He suddenly forgot he said he can set it up. Calls a second saleslady over who wants me to pay an extra 49.00 to set it up. Now I am three for three products out of that store that does not work.

When I purchased a tower and a laptop at Best Buy I used my personal credit card. I had to take the tower back and got a replacement for it. However during my time there I got a Best Buy credit card. I got the card several days later. Never activated it or used it. Shortly thereafter I get a call telling me I am delinquent on my payment for the credit card. I explained to the user I did not make a purchase with that credit card. The caller then turned me over to fraud for review. They took my information. A few days later I got paperwork to fill out about the fraudulent purchase. I filled it out and sent it back. About two months later I got a letter saying they were holding me responsible for the purchase. I have not made any payments. This is now on my credit history. Thanks to Best Buy I now have a low credit score.

Best Buy is good for electronic gifts or something for the home. Appliances, TVs, cellphones, computers, DVD's, games, and all the accessories to go with it. They also have a Geek Squad!

My son pre-ordered a video game on May 29th 2017 inside the Mentor store and one of the associates helped him pre-order it online. After that, I received emails saying that the release date was moved out, that's understandable and I don't fault Best Buy for that. On March 27th 2018, 10 months after we pre-ordered, the game was supposed to be delivered to our house, it never came. I called the Mentor Ohio store and they could not find any record of it (this was because it was ordered online, at this point myself and the manager did not know that). The manager said he would call back after investigating. I went and looked at my email and found a recent one from Best Buy and it said my order had been canceled on 3-24-18. Another manager called back the next day and I explained this to her.

I bought the best TV Best Buy sells. After 14 mos it quit. I had a professional service company out to my home to fix it. They told me the TV would cost more to fix than to replace. I went to the Spring Meadows store were I purchased it, I explained the situation, they told me, they can sell me another tv, with no consideration that I just paid $5000.00 14 mos prior. I was still making payments and had no tv. Their customer service sucks to put it lightly. I DO NOT SHOP BEST BUY!!

I purchase a phone from Best Buy and the phone happen to be malfunctioned so I wanted to return it but it's been 15 days over. They wouldn't so I tried to call down the company because I have a warranty and the company say that I can return to their warranty company. I did return the equipment. I have a proof of the arrival and I sent it as a priority mail. Now they are saying they haven't received it for the warranty company and found out at the end is a Best Buy. Anyways now it's been over a month. I haven't received any phone back or no money. I spend $160 for a shipping a dollar. It is about $168 that I lost and I do not have anything and I'm really disappointed. Why is Best Buy cooperate with this stupid malfunctioning phone company BLU.

When you buy something and it does not work, do not take it back. Cause they screw you on the price. They do not take off the old price, then they add the new price to it. I bought a computer for 149.00. But it was on sale for 99.99. Did not get the new price. Fought them for months. Still no satisfaction. Do not shop there unless you wish to be cheated.

Not only is the Toshiba 32L310U18 controller a piece of junk, the response of the crew I encountered was terrible. So the TV is not bad, the controller is cumbersome and hardly works. I took it back to BEST BUY and the salesperson sort of got it to work, told me if it didn't work again he would switch out the controller. I was also told I had a 30 day BEST BUY guarantee. Next week it got so bad I couldn't even turn on the TV. Replaced batteries, still nothing. Went back to switch out the controller, was told I had to return the whole TV. AND had only 15 day BEST BUY guarantee. I was also challenged by the greeter when asking for a manager, saying WE CAN DO THIS ALL DAY... Wish me luck.

With a great price match policy, good service, great selection, and clean stores, Best Buy is our go to store for all of the items that we want. That was not always the case. We are both Sam’s Club and Costco members. Poor selection means having to settle for items not on your hot list. We are Amazon Prime members. Prefer to buy local. Easy returns. Items purchased in the past 18 months: MacAir Computer, Bosch dishwasher, 3 Apple watches, large iPad Pro, regular iPad, and tons of accessories.