Best Buy Reviews

Best Buy is a good place to shop. The in in-store customer service is good, not great. With majority being young, some are impatient with the older customer and fail to thoroughly explain the technical differences of phones, TV’s and other electronic systems. The phone lines are rarely answered or you have to wait for unimaginable lengths of time. They sell you what you ask for and don’t bother to suggest options.

I really like shopping at Best Buy online because they had so many deals especially around the holidays. I shopped online and in the store employees were very nice and helpful. Also they were able to recommend products and were very knowledgeable on the different items I inquired about.

Over the years, I have purchased 2 tvs and 4 laptops. I like the fact that you can pick a time to get your laptop looked at and/or serviced. I bought the plan for 2 years. The people are right on the money with their knowledge, helpfulness and ability--and polite. I will always go to them for items. I have purchased a number of smaller items; ink jet cartridges (I bought a printer/fax machine from them and still have it 15 years later and it works), several mouse pads and mice; small audio speakers anything electronic I go there and only there even if the items are small. BTW, I still have the floor model LG TV I bought from them in 2010; it still is working and it was the floor model!!

The last couple of visits to the store Best Buy the staff were very helpful, very knowledgeable and seem to be more interested in what I needed rather than upselling a product I did not really need or could not really appreciate the advantages that most salespeople would stress. The focus seemed to be the best value for the dollar I was going to spend. Excellent service. I wish I could remember the sales reps name.

Have shopped at Best Buy for many years now - and I can only say the young people that work there, are wonderful! They are extremely patient and knowledgeable! As a senior citizen who has trouble keeping up with all the rapid changes in technology, the patience they have is most helpful. Their explanations, the assistance they provide has helped immensely. Whether I'm purchasing a new computer, TV or what have you, they are always right there to help!!

Work computer crashed. Went to Best Buy Gaithersburg MD. Picked computer. Out of stock. Sales person said they can order and ship. Told her we needed ASAP. She said, "No problem. I will expedite your order and won’t charge shipping. Your computer will be there Tuesday." No problem. Monday was holiday so no downtime at work. Well at 3 AM Tuesday morning receive text that order is delayed, however if not shipped by 3/19 they will cancel. Went back to store to cancel and get refund as I need computer right away. Losing money since unable to work (self employed). Customer service said can not cancel. Have to wait till item received to return. I said I was told it was expedited. Nope not expedited so can not cancel.

Best Buy is my go-to store for electronics. The employees are courteous, knowledgeable, helpful and overall pleasant. I have never had a bad experience at Best Buy with any purchases or employees. I always recommend them to friends because I want them to see and share my experiences.

What I particularly like about Best Buy is that I always find an extremely wide, and in stock, selection of items for which I am shopping. In the rare event an item is out of stock, Best Buy immediately orders it for me online, and I always receive that item within three days with free shipping. In this day and age when there is so much online shopping, it is a breath of fresh air to actually go into a real store and see the merchandise first-hand before making a purchase. In just the past few weeks, I have purchased a wireless bluetooth speaker, an Apple TV, and an external DVD drive for my laptop. I give Best Buy a complete thumbs up!

I buy all of electronics at Best Buy, TVs, Computers, Phones, Printers & Software because of KNOWLEDGEABLE and well Trained Salesforce and availability of product. If product is not in store I can expect next day free delivery, never have a problem on warranty service or Geek Squad response.

Best Buy is a great stop to shop at, I usually shop online and have not been disappointed. If you have your emailed registered with them, then it is especially a plus. You will get email updates and information on your purchase, deals of the day, etc. They also offer price match guarantee (which is a time saver.) I've compared their price match many times to see if they actually have the correct lowest price and it always seems to hold up. Customer service whether online or in-store have always been knowledgeable and helpful.

I love that I can buy well made electronics for the price of a sale item at a big box discount store and purchase an extended warranty at Best Buy. I also bought grandkids presents there - the ones they really wanted. Once the FedEx guy scanned my package delivered but I didn't have it. I called Best Buy and they were super nice, apologetic and overnighted a duplicate order to me. I was so relieved because it was birthday presents.

They have price matching programs and excellent services. We are shopping online with Best Buy for Many years including home appliances, computers, stereo, video games. We also can walk into the nearby store in our local neighborhood to talk to the sales representative to exchange or return the items not right for us.

You cannot rely on the associates at Best Buy working in the cell phone area. They don't know what they are doing. I bought an unlocked phone and what they told me was the correct sim card for my phone and Sprint service. It was not the right card. I had to drive back to the store (1 1/2 hour round trip) to return the wrong card, and they gave me a hard time about getting my money back when it was their mistake. I finally got my money back, but it was a pain and a lot of wasted time.

Best Buy always has excellent customer service and great deals! I get rewards points often! I enjoy shopping there Because everything is pretty easy to find and I love finding good deals! The store is always clean, good lighting, and spacious.

From the time you walk in the entrance you can expect to be approached multiple times by employee offering to help you in finding or deciding what product you need. When it comes to electronics be it TV's to smartphones there is an expert at every turn. I really like how you mind may be made up on the more expensive device or tv but they will not only steer you to a better option. Most time you save money in doing so. That in my book deserves an excellent customer service rating. The employees may be commission based in pay but that doesn't reflect one bit the quality of options they offer. So in my book Best Buy is the best but when comes to any and all electronics phone, tv, audio car and home, headphones, gaming consoles laptop, computer and appliances etc. Thanks is all can end with.

They can answer your questions, the salesmen may be but they don't stand behind their products. And their rewards program is bogus. I bought a tv and a bluray which racked up quite a bit of rewards but no one could seem to help me find them? Made no sense...

Often has low stock or out of stock, especially the dvd/ blue ray movies. Always overpriced on everything. Nice atmosphere and usually a clean store but shelf maintenance needs a lot of work as there are always a lot of empty space.

Excellent variety, a little overpriced, return policy is very good, staff is a little hard to get their attention but helpful, Geek Squad is way over priced for services rendered!!! Most store layout is somewhat hard to navigate. This business is for the most part a good value if you're not on a limited income, staff had a tendency to hard sell top priced products!!

They understand business processes for a small business owner. They are competitive on the area of customer care for products such as tv and laptops. The Geek Squad offers a variety of repair and guidance tips. I like the warranties here.

Loses sales records all the time and when they can't find them they yell at you or just plain hang up? Argues with customers when knowledge on products and don't want to work THERE!

I like Best Buy because it has a variety of items that I need, and the prices are good. I would tell my family and friends about the items that I bought. Whenever I need to buy or replace an item Best Buy always come to mind.

I needed a new laptop computer and my salesman, Hunter, was very knowledgeable and recommended just what I needed. Jimmy from their Geek Squad transferred my data from my old laptop and was very patient showing me the new ones featured.

I went into Best Buy to look at refrigerators. A young man assisted me and suggested that he send someone to my home to get exact measurements. This was extremely important! I’m now enjoying my new refrigerator and it was a great price and the rewards were the icing on the cake!

They have tons of employees yet none of them could help me and I I was shocked by how outdated products were being sold at high prices. I was sold almost $500 of merchandise just to find out I would need another component not sold at Best Buy any more. I got my money back but wasted my time and had I gone a day later I would have been stuck with another store credit I could likely misplace and never use. Also I bought a refrigerator which was delivered by an incompetent 3rd party, I wasn't told I could hire my own Uhaul and get a guy to help me instead I paid $125 for delivery of an already expensive item. They didn't have the vacuum I wanted so Target delivered it the next day to my house.

Employees do an extraordinary job and go out of their way to serve me. I am also very satisfied with the variety of items in the store. I use the website and order online when a certain item is unavailable at the store.

I have to say that if it weren't for the guys from the phone dept. at Best buy, l would have never gotten the phones working that l had to keep sending back to Motorola. They were very helpful and were friendly each time l had to return which was quite often.

I have purchased products from Best Buy and the service I received was outstanding. The techs are very professionally and extremely knowledgeable. I had an issue with my TV and they replaced it only to find something else was wrong with the replacement. Within a few days I had a new one installed and this one worked.

I was not pleased on my last visit. I needed to return a Apple Watch from Christmas. My son in law has a Samsung phone so he wanted one the same as his phone. The returns clerk said I had to send it back to Georgia where my kids set it up on my daughter's iPhone.... I called Apple and they said I didn’t need to do that. I felt the girl was Not trained enough.

Overall most employees seem to act bothered if you do not know EXACTLY what you want. But on more than one occasion I have found an employee that actually wants to assist. And now they have made the Geek Squad of little value! Due to distance was always a difficulty, but now they too act like they are bothered by non technical people! Additionally, being a non technical person, makes the website ALMOST USELESS! Though I can operate most anything I set down at, unless I KNOW THE NAME AND MODEL OF WHAT I WANT, JUST ABOUT NOT BOTHER! That being said, I still buy most of my electronics at BEST BUY!

Prices are always competitive, recent purchase process was efficient and delivery was prompt and item in good condition. There is an abundance of items to choose from with a range of pricing for like items.

Service was good but it was hard to get someone to help around Christmas time. Went in looking for a tablet, ended up having to hunt someone down myself. Got a good deal in the end on a open box item.

Good variety but so so prices. It is sometimes hard to get anyone's attention. The store is usually pretty packed with customers so maybe that is the reason. Their sales are sometimes pretty decent.

I have been disappointed with Best Buy during the last three times I have was purchasing relevant products in 2019. The product selections have been very lean and the quality of those products that were available was, overall, middling to poor.

I've made several purchases at my local Best Buy, namely a washer and dryer. A refrigerator, a Ninja blender set and a cell phone. Their service is exceptional, and their delivery personnel is just as great.

Sales staff does not work on commission; therefore I do not have concerns about being oversold. Also, if the first employee does not have expertise in the item I am considering, he or she always finds an employee who does. Excellent customer service.

I don't see how these stores stay in business, but they always compete on price and they are more convenient than Amazon if you're in a hurry. They also often have open box specials to further reduce prices, and they'll price match!

I purchased items that are on sale on Bestbuy website. A day later, I received an email with subject "Order *** item(s) delayed", in the email, "Delayed orders are typically fulfilled within 7 days. However, as soon as your item becomes available, we'll send an e-mail letting you know it's on the way. We will keep your order open and continue to work on getting your item(s) to you until March 07, 2020. If your item(s) are still not available by this date, we'll cancel the item(s) and notify you via e-mail....". So I wait for 7 days then I called back, they said because my credit card have an issue and I never received any notification about that. The only email I received is the email above. I called the help desk and ask if I can buy the same items with the discount that I bought earlier. They said no because the credit card not went thru so they canceled the order and I have buy again with no discount. I feels like this is a scam. Such a terrible experience.

Always very helpful. And they can fix any of their computer products. Sometimes even without any charge. They are also open many hours to fit most working people's schedule. The store in Summerville, South Carolina is the best I've seen.

I DON’T LIKE online shopping period. Yod don’t get to see and feel the products like you do in the store PLUS I have gotten items that IS NOT WHAT IT SAYS IT IS and they have not gotten me my money back at all or replaced the items, it’s not just Best Buy but others.

I have shopped other places before, but I've have been very satisfied with Best Buy. They have the best selection on electronics and just about anything else you are looking for. The prices are very fair and competitive.

They have a lot of products I was looking for and most are of the latest. They were able to price match. Transaction was good overall the value is very good. I compared the price of the item I purchase vs. Amazon, Amazon was only $15 cheaper.

Best Buy has everything my family and I need when it comes to electronics. I recently took advantage of Best Buy's 0% for 24 months offer and purchased a new Sony 4K television. We couldn't be happier!

Best Buy has the ABSOLUTE best in store customer assistance. Always friendly and helpful. Prices are competitive too. A greeter is always sitting at the front door and always acknowledges customers entering the store.

We purchased a new smart TV at Best Buy in Union City. We had gone through multiple reviews and consumer review and thought it would be the best choice. However... the color on the 4K was much too bright and unreal for our taste. Best Buy accommodated our exchange with no questions and did not over sell any specific brand, but based their information and selling points on what we were looking for. Thank you!

Ordered the H&R Block software digital download. The website said "free $10 gift card". When I did not receive any info re gift card I called customer support who gave me a reference # and then forgot about me. Two days later I called again and "Jay" said they were still deciding in the "back office" what to do. He also said I did not check the tiny, tiny, print in the cart that asked if I wanted the gift card - never saw it - even had to have Jay steer me to the tiny print. In any event I still haven't gotten the card and spent over 2 hours on the phone. No one can make a decision in this outfit. I'm in the process of buying new appliances and I think I've learned my lesson about dealing Best Buy!

Very willing to satisfy customer. Helpful on exchanges or refunds, based on my experience in buying a new big screen TV there. Wide selection of audio-video items. Best Buy also price matches with Amazon on electronic sales leaders.

I like that the site tells me what I have viewed in the past and I can look up what I have purchased with ease. When I get on the site it gives me all the information I need for what is on sale and it is overall very easy to find what I am looking for. This is a great site and it is my go to when I am searching for items. Plus, it will always give me an option to do a store pick-up if I want it NOW.

If you're looking for a variety of electronics, value, know what you're buy, or need help finding something that fits your budget but good this is the place, this place "Best Buy" is the right place. I give you my word. Been there time after time. The name say it all. You will not go wrong!

Shopping at Best Buy is and always has been exciting, even going back to being there as a kid and seeing the newest technology everywhere! I am now 26 years old and still experience that little ounce of excitement as I walk in there. As a consumer, I have been thoroughly impressed with their growth. From feeling certain that their customer service is top notch to flexible financing options and great warranties. You can almost never go wrong gifting someone with an item from Best Buy! I expect to continue to be a huge fan of Best Buy because they truly do have...well...the Best Buys!

Very friendly staff, good prices with good locations, also very good customer service and very good service on warranty in case any item fails, I also enjoy their friendly website, I enjoy doing business with them all the time..

Good value and good prices and a big variety of items to choose from for any house or even better, a gift a gift voucher. Although the returning period is a bit short to return unwanted items. A returning period of two months will be appreciated. Store are easy to find and most of the time the stores are nicely packed and clean.

Best Buy is a very good store that is surrounded by very courteous sales staff. Alongside this, the store stocks a great variety of top-line merchandise and has many opportunities to purchase low-cost items.

It is the offer of a one year tech support of computer, and other electronic devices for $200 that got me into the Best Buy stores. In one trip to the store they upgraded 3 computers, two phones, and one Samsung pad. If I had gone to another place I would have paid much more to have all that done. While I was waiting I saw they had an area for open box appliances. I checked it out because I needed a new refrigerator and washer. The open box prices were so good I bought both appliances. I used the tech support for all my appliances for 2019 and saved hundreds of dollars. It has been so good that I renewed for 2020 and have recommended it to my friends. I have also gotten a new ring camera for outside and a new fitbit tracker. The Geek help is especially good for us seniors who are not as tech savvy. It saves us the embarrassment of having to have to ask our kids.

Best Buy has great products at great prices. I recommend them to family and friends. They also have great customer service in finding the right parts for my computer and my phone. I bought a printer there and my ink which I am quite satisfied with.

Only thing I would recommend regarding my last in-person visit is that there should be more sales associate on the floor who are willing to assist. I waited 30 minutes for someone to assist me in the Home security section only for me to walk out and have the gentleman securing the door called the manager to assist me.

I use Best Buy because each time I need something for my home there is actually someone to talk with. In other stores, I spend too much time looking for a salesperson. The knowledge that has been given to me has been useful when I am buying. The salesperson is professional, efficient, and personable.

I like the employees. They are the “Best”. They help you decide what to “Buy”! I also like earning rewards to help with the next purchase. Make sure to check online competition. Best Buy has some advantage as being there to answer your questions face to face.

I really like Best Buy. It has many varieties of merchandise but their prices are extremely high even when things are old and on sale. For instance I bought a transmitter for my car. I didn't have aux. I paid almost 50 bucks but went to Walmart -- 20 bucks, looked online -- 20 bucks 15, even had some bv for as bn low as 10 so felt robbed. They are very greedy for money. It shows with overcharging customers.

Always very helpful and has answers to questions at good prices. One can depend on them to have the products advertised and ones that I am looking for. Good morale and management at most of the stores I have visited.

I have had several good buys at Best Buy. The sales representatives are always willing to go over and aboard. For instance they made me get a good deal from my service providers coz I needed a new phone. They also do a price match and they are always kin on seeing a satisfied and a happy customer. Never had any issues with them.

We recently purchased a refrigerator and they had the best price and largest variety of refrigerators. Also offered a service to come to our home to measure the space to be sure the refrigerator fit and doors opened without any issues. Very satisfied with Best Buy.

They have a lot of electronic stuff but I really think than their prices are very expensive compared to other stores. The good thing about it is than they have an extensive variety of products and electronic brands!

After going to several other box stores looking for a decently priced laptop I decided to go to Best Buy. I looked over their selections of laptops then settled on a refurbished Lenovo. I say settled, because my credit stinks so I knew this would be my only option. While talking to the sales clerk I find out BB has a "buy here, pay here" type program that fit in my budget. By going this route I was able to get a much better laptop for an affordable monthly payment.

Their product selection is great. Every category has lots of brands to choose from. Their prices are competitive but you can still usually find the products online cheaper direct from the manufacturers. Don't ask any of the employees anything technical... they've got no clue about their products. They're just the retail sales teenagers. They'll upsell ya in a warranty if you're interested!

When I actually need help, there's always someone close by that gets right on my needs. Love shopping a store where I can anticipate getting A+ customer service. That's what separates Best Buy from most of its competitors...

We have been buying all our tvs from Best Buy since the early 2000’s. We have bought cellphones, computers, DVD players, Blu-ray, Keurigs... All our large appliances (kitchen & laundry) have all come from Best Buy. Their prices are competitive, extended warranties are great, and, we have been happy with their Geek Squad.

Overall Best Buy is a pretty good store. The only real issue I have is that salespeople seem often non-existent. I've visited stores in California, Minnesota, Idaho, Utah, Pennsylvania, and Oregon and the only place where I was approached for assistance was in Southern California. My worst experience was at the Philadelphia store where I had to hunt for the manager to find out he was the first person to blow me off when seeking help to purchase a product. Other than that most of my experiences at Best Buy have been reasonably good.

A variety of phones, TV's, computer equipment with helpful salespeople and competitive prices with reward program. Also, helpful in ordering merchandise if not on hand or available. Warranty program available.

Best Buy is my favorite store to shop, they always have what I need. The staff are always extremely helpful to their customers. I always ask, if I’m gonna get a gift card please let it be from Best Buy. I am a extremely electronically inclined person, so my needs are met at Best Buy.

Can't really beat brick and mortar these days. Sure the price may be a little higher than Amazon, but you also get to try the stuff out and if it isn't up to your expectations, you have the ability to bring it back in, and you have actual people who can offer up accessories or advice.

I like this store because it has an awesome selection of the things I like. From cell phones to laptops and everything else. I can just shop online and go pick it up in the store. I also like to visit their clearance section. My children also like going there. Earning money to redeem is a plus also. The Staff is helpful and polite.

We live in a small town and sometimes it's difficult to find quality electronics. At Best Buy they usually carry the latest televisions, computer equipment, appliances and other necessary items a consumer needs. Also video games movies and entertainment. It's also convenient to check online for competitive prices which they will match, no waiting time if the item is in stock. This Christmas they actually has the best deals. The customer service is great. Good luck and happy shopping.

Best Buy with brick and mortar stores almost in every major city is a convenient place to shop when you need it now. Their products' selection is good with competitive pricing. Their return policy is also very fair. Their advantage over ordering online is that you can look and feel at the item before you buy.

The Customer Service I received was the best I have had in a very long time and to seal the deal the price was great... The overall experience was great from the minute we walked into the door. We have returned to make purchases.

Best Buy has a variety of brands and prices that fits most budgets. My experience dealing with the brand has been great. The customer service, pricing, and options are fantastic. I would recommend this company to anyone.

Geek Squad Tech Support represents 95% of the value we get from Best Buy. BB's pricing is borderline deceitful as when you add all the crap you need to make the product work, the "total cost" is always at least 20% higher than the actual product. Their Customer Service by phone or in the store SUCKS!

Bought 2 Lenovo laptops from Best Buy. Both of them has the same problems: slow, keyboard doesn’t respond, turns off by itself etc. Best Buy refused to help me and sent me to Lenovo, which asked 250 dollars just to check for the problem. I WILL NEVER BUY ANYTHING FROM BEST BUY.

They have great Associates that are prompt to take care of you. Good prices for anyone. They go beyond to help you out and get approved for a credit card or leasing. Fast delivery. Nothing more to say in this review. Had a great experience.

This Best Buy is in Daytona Beach, FL. It's a spacious store, but it is overwhelming, it doesn't feel comfortable to shop in there. Employees are available, and they are somewhat helpful, but somehow the store doesn't have a feel that makes a person walk around and shop. It has a large parking lot, which is usually packed. The store is located in a busy area, so lots of traffic. For some reason Best Buy just doesn't offer good service to their customers. It seems when people recommend a product, it is not based on empirical knowledge but on reading some type description.

The employees in the store are very friendly, knowledgeable and thorough. The Geek Squad has been fantastic in the willingness to help correct things that are wrong, are very knowledgeable and quick to get things done.

Best place for electronics, bar none. They have a huge variety of items, helpful staff, and competitive prices. Also a lot of great stuff on display. I got my MacBook Pro from there seven years ago and it’s still running strong.

Earlier this year I purchased a large screen TV from Best Buy. After paying for delivery and installation I was not satisfied with the picture quality. I went back to Best Buy and told them of the problem. Without hesitation they said they would gladly have me pick out another TV and they would arrange to have it delivered and installed at no extra charge. Needless to say, I was speechless. A great store to deal with.

I'm not a techie so I really rely on my local Best Buy to help me find what I need to fit my need. While all staff have been helpful I honestly look for Rosie when I go in because she is SOOO helpful finding the particular model that will work for me. I might go in thinking I need such and such but after talking with staff them can suggest what will really fit what I want. I have never felt rushed in or talked down to by them. Staff is wonderful.

Worked online for phone charger with Best Buy. The ease of shopping was great. The pick-up process was superb. It was quick and easy. So much better than other vendor experiences. It literally took me less than 5 minutes to park the car, enter the store, go to the "pick-up" line and secure my purchase from on-line.

I'm not a techie person, but Best Buy GEEK SQUAD is very professional, honest, and efficient. Highly recommended. Thanks, Vacaville Best Buy. The prices are great also. Recommend getting the daily special.

Although they have a variety of items they do not have enough sales persons available to help the consumer. I also believe that they are a little overpriced. Cut down on some items because they give too many choices.

It's been a while since I've ordered online. The experience was nice, since you chat. The Chat Tech was simple, professional and offered options, that made my final selections. We even liked the fact that we could go to the Warehouse and pick it up.

Anytime I go to Best Buy someone welcome me, is been 8 years I’m shopping over there and I think is better than other places. I have a good credit line with them and they have good offers for me. I’m happy with going there and shopping anytime I need. ♥️

I love Best Buy, the quality of product and service is bar-none. When I go to a store or shop I typically look at Best Buy first. They always have correct price and SKUs if it’s in store. The number of items in store are typically correct. The price is high but for quality and a knowledgeable staff, it makes it all worth it.

Best Buy lives up to their name. I see them as the best, the only retailer I use for electronics. I highly recommend Best buy to all my friends and family members for all occasions.

Best Buy online has always been great. Purchases arrive quickly and are as described. When I purchase online and pick up in the store, that is usually a good experience, as well. Sometimes there is a wait, usually no more than 5 or so minutes, while you wait to pick up the item(s) you purchased online. When I shop in store, I am always asked if I need help finding what I’m looking for. I am always greeted when I walk in and thanked when I walk out, by the employees who monitor the door. I am happy to shop at Best Buy and am satisfied the vast majority of the time.

Best Buy, for the last several years, has been the only true electronics and appliance store that still has a brick and mortar retail presence. It used to be that there were quite a few choices in this area, with Good Guys, Circuit City, etc. Now, there really is only Best Buy if you want to get in the car and walk into a store to shop for your items in person, which I happen to love. If I'm buying a 750 Camera, I want to see it in person, hold it, ask about it. Same with a computer, or dishwasher. The prices at Best Buy are fair and competitive and the sales staff is VERY knowledgeable. And, of course, there is the Geek Squad. They installed my last home theatre system and did a FANTASTIC job. Top level service and support all the way around. So, if you want to deal with an actual person and you want to see and hear the electronics you are buying BEFORE you buy them, then you really do want to give Best Buy a look. I've never been disappointed.

I am very impressed with the level of service I receive when I shop at this store. I am always made to feel like I am part of the family. I am treated as more than just a customer. If I have a problem with my purchase it is replaced or refunded.

The worst for delivery and installation, they have postponed my appointment 4 times, over time they come up with an excuse not to deliver and install. PATHETIC SERVICE. WILL NEVER USE BEST BUY AGAIN, THEY DON'T KNOW WHAT'S GOING ON.

I’ve been a loyal Best Buy customer for years but that has absolutely come to an end. I’ve never been so frustrated in my life with absolutely horrendous customer service, being hung up on and literally being transferred to the wrong department 8.... literally 8 times. I ordered an iPad with guaranteed 3 day delivery and after that date, I got an email saying it’s not in stock. If they get one I might get it in a month... if not, I just won’t get it and my order will be automatically cancelled. I’ve gotten so spoiled with amazing customer service at Amazon and won’t make the mistake of shopping with Best Buy again. I wish zero stars was an option.

I am so disappointed in the Best Buy Geek Squad. Heard so many good things about it. Took my computer in to see why it wasn’t charging. They charged me $85 to send it out for three weeks and came back with they couldn’t repair it because it was an older model. Took it to a local computer shop WOW!! all it needed is a new AC adapter charging cord. Geek squad couldn’t have figured that out when they looked at the end of my AC adapter and saw that it was cracked when I was at the store? And it was pointed out to them. They had to send it out with the charging cord to Kentucky for 3 weeks and they couldn’t figure that out. So they took my $85 & were no help whatsoever! I take it to another Computer repair store. Five minutes later they said, " Oh it’s just your AC charging cable." I purchased one for $45 and we’re done. My computer now works again imagine that. I WILL NEVER TRUST OR GO BACK TO GEEK SQUAD AGAIN!!!

I have a personal and a business account with Best Buy, both of which I plan to close due to the gross incompetence of Best Buy and its staff. I have witnessed Best Buy going downhill over the last few years and will never work with Best Buy again. In recent corporate purchases Best Buy repeatedly shipped to the wrong location, then when we gave up on shipping and scheduled a in store pick up, Best Buy totally screwed that up as well

Olivia was the representative I dealt with. She was friendly and sympathetic when solving my problem. She was very knowledgeable and was able to resolve my problem in about 20 minutes. This saved me time and money. She was a great representative for your company.

I purchased an over the range microwave online over a month ago. I have yet to receive it. I have scheduled 4 delivery and installation appointments and they were all cancelled by the geek squad due to numerous incompetent screw ups. I have contacted their phone site on numerous occasions to resolve my many issues and their responses were very ignorant and unresponsive. If I got angry with the phone rep, they would just hang up and not take ownership for my complaint. Both their online service and their phone service is very disjointed, sloppy and impersonal. I urge anyone to stay away from Best Buy!

Waited on a scheduled fridge delivery (29 days). On the day before delivery received email stating tomorrow was delivery day and estimated time. In the wee hours received two emails stating to call a number regarding URGENT delivery. After those emails - at 7AM on the delivery day - another email received reminding me of the delivery later that day. Confused? Me too. So called them. Here they did not have a fridge to deliver and pushed my date out to March - which would have put it at a 90 day wait from original purchase. Do not deal with this company for appliances. Let them stick with TVs. I cancelled my 2K order.

This would be ZERO stars if possible! I have a Best Buy credit card. I had a smartphone that broke, still under Geek Squad warranty. Geek Squad charged me $39 to return broken phone! SURPRISE! Was told a replacement would take 2 weeks or more! It was suggested I could always buy a new phone, then return it if didn't like. Bought new phone. During transaction for new phone, was then told the broken phone was worth exactly 96 cents credit towards a replacement! WOW! Old phone not worth replacing! Salesperson and I went right back to Geek Squad and officially canceled the replacement of broken phone. Was told credit would be 3-7 business days. BIG hassle!

I ordered a Haier washer/dryer combo from Best Buy because their price was the best and they seemed to provide the best service options. I bought installation service and 5-year Geek Squad warranty. The product was delivered by a third party installation service (they were great), but seemed not to know anything about the product they were supposedly going to install. I had tried to get information before installation on what I needed to do on Best Buy website, when I saw that the install service had me buy a ventilation kit for the unit that has a ventless dryer system. The third party deliverers said they would take the vent kit back for a refund (never happened). Also, they said I needed a 220 outlet, when the online manual clearly stated that it must be connected to a 120 volt grounded outlet. So, they would not install it. I had to call an electrician who came out and saw the connections for a 220 install that Best Buy also required me to buy for installation.

Just want someone to know..Citi (the Best Buy credit card company) just cancelled my card for lack of activity (no charges in 12-24 months). They never informed me they were going to do this; caught me by surprise. I have contacted them on this matter and have got nothing back but corporate template/boiler plate answers. This account was over 10 years old and had lots of activity on it over the years. I maintain a credit score over 800. This action has a negative effect on that credit score. I have been in the process of installing a recording studio in my home. Needed a new and powerful computer plus speakers. Now I must inform Best Buy and any other concerned parties that as long as CITI is the Best Buy preferred financing option, I will never do any further business with either company ever again!! Thank You.

Bought an Onkyo TX-NR686 from Best Buy. Receiver broke after 6 weeks. Called Best Buy and they said they only have a 14 day return period. Are you kidding me. Now I have to ship off a 6 week old receiver to an authorized Onkyo service center. Obviously Best Buy has no intention of providing customer Service. I will no longer purchase any product from them.

Did not reimburse me for products return. I ordered two products and December 24 after check out I discovered that there was two promotional items. Once I found that out I canceled the order and that same week and three days later I received one item which I return unopened to Best Buy at Southridge. Later they told me I had the second product at the Best Buy store in Southridge which I went There to cancel the item which I never picked up. This happened on December 30. I talked to two different people at Best Buy and then also I called Best Buy on two different locations and still haven’t received credit To my credit account. I may have to ask for help in setting this dispute.

This holiday I placed an online order with Best Buy for my son's Christmas present that I was told it would be delivered 12/21/19. I checked the email status on 12/21 stating item was delayed till 1/21/2020. So on 12/23/19 I went to the mall to cancel order and purchase the item in store. The store clerk couldn’t cancel the order stating it was coming from a different warehouse. So they advised me to just make a second purchase in store and return the online order at a later date.

I will never buy from Best Buy again because of their association with the NAL GROUP as their delivery company. They are a total scam. F rated with the BBB. They ask you to sign a form acknowledging the receipt of your item but it is actually a waiver releasing them from any and all damages. In my case they damaged my yard with a large truck.

Best Buy return gone wrong. I was awarded a one shot deal in 2013. I kept my light bill at a zero balance. 3 years later I close out that account and moved in with my girlfriend in 2016. We broke up in 2019. I then moved to Staten Island NY and was told I owe for the one shot deal with was issue for me in 2013. They claimed that they sent this grant money to HRA for what I don't know three years later. So that means that HRA got 500 dollars and con Edison made interest plus they what me to pay for the grants. I'll fight them to the end.

My Samsung refrigerator was bought 12/4/18. It stopped working 8/7/19. After 12 days it was fixed due to compressor problem. On 1/2/20 refrigerator stops working again, Geek Squad and AIG sent out 4 different service techs with different parts over 18 days. At today's appointment tech tells me that they can't figure out what the problem is and will notify his supervisor, after being on hold for 16 minutes with his company he said he has to go to next appointment as he does not know how long they will keep him on hold, and will e-mail them. At this time I am "up in the air" as what is going to happen. I tried calling Best Buy in Costa Mesa, AIG extended warranty division, and Geek Squad and was either transferred, put on hold, "Sorry we can't do anything for you", hung up on. By the way 0 stars.

Same disastrous, dare I say more disastrous, story as other customers of Best Buy. My elderly mother bought two top of the line dishwashers to be delivered on the same day and installed in two locations about a mile apart. They showed up with one dishwasher for one location. Receipt clearly indicated same day delivery for both. Rescheduled two weeks out for the other, then they cancelled and pushed it back another two weeks.

I cannot express how shady I think this is - the Best Buy website advertised a specific price. I added the product to my cart. I went to check out and as I was doing so it added $100 to the total price. I went back to the website page and when it loaded it showed the price I was first told. Then it would auto-reload and show a different price. So I would refresh and it would show the price I added it as, then reload and up the price. I talked to someone and they said that just because it is in your cart, the price is not guaranteed - WHAT?! I was going to pay for something in my cart. If I wanted shady I would stick with sketchy companies. I will continue to use Amazon - this was the first time I tried to use Best Buy as they are usually more expensive. Never again.

Best Buy has the worst customer service I've ever experienced and it's consistent because every time I've had to deal with their customer service Relations Department it has been a nightmare. And this goes back over a of 10 years. I tried to buy my products anywhere except for Best Buy unless I'm up against the wall and I have to go to Best Buy.

The worst customer service in the history of mankind. You can’t call. You can’t talk to anybody. You wait on hold for 20 minutes and then you’re directed to Mexico City to a person that doesn’t belong to the United States. They claims their self as Best Buy Or Geek Squad. It’s horrible. It’s a terrible experience when you can’t talk to anybody. They came in to your home and Installed a product Then you call their supervisor and his a recording says that He doesn’t handle Orlando installs anymore. This is the worst customer service ever. I own my own company. I would fire everybody in this division. This is in going situation for over a month. Too many chiefs not enough Indians. All the phone calls usually go to one store in Altamont Springs Florida and then if no one answers you speak to somebody in Mexico. Good job Best Buy!!!!

Ms. ** Me and my 9yr old daughter came into the BestBuy in Jackson TN on 1/06/20 @ 7:10 PM and was welcomed at the door by a lady with Blonde hair and she placed a orange sticker on my Eco Dot that I was trying to exchange for something else because my 9 year old received it as a gift from a relative, however she already has a Google Home Mini so we were going to just swap it for something else. I was directed to customer service were Naomi was very polite with trying to get my gift exchanged and she advised me that it will be a store credit if I returned it so I told her that was fine so she used her radio to call a Manager for a Override return without a receipt and Josh ** came over and once he saw me he immediately said He was not doing a return for me.

BEWARE. Very nice people in the store but if you have a problem you cannot get anyone on the phone if you place an online order. I ordered an ipad and keyboard case. I received a text that it was delivered, but unfortunately there was nothing delivered to my home. I went outside immediately following the text message. I wasted an entire day attempting to get customer support. Finally I had to put it into dispute with my credit card company. You will never get anyone in the phone if you need to for any reason and if you do they will be in a foreign country and have poor English skills. Impossible! It seems strange that for a delivery over $500 Best Buy does not require a signature - I will never order from Best Buy again.

I purchased an Amana Washing Machine on Monday and it was delivered today Friday morning. When they delivered the machine they took out my old broken washer. They set up the new one and ran water into it. When I went out to check on progress there was water all over the floor. Either from my old machine or the broken hose attachment on the new machine. Either way they had the machine set on a huge puddle of water! I was then told, IT's OK. I could still wash my clothes but only in hot water as the cold water attachment was broken! I had to make them take it back.

I ordered a phone case on Dec the 14 th 2019. Supposed to arrive on Dec the 24th. Arrived on January 2nd 2020. I called customer service twice. I am not willing to waste my time and gas to store for the return neither to wait 3 more weeks for my refund. I asked for refund. This is unacceptable. Of course they did not helped with anything!!! WILL NEVER RETURN TO B.B garbage!! This is my honest opinion!

Even though their website clearly states that they repair/replace iPad batteries, as an Authorized Apple Service Provider, the Best Buy in Tri-County (Springdale/Cincinnati) says they won't service any Apple products! What a complete waste of time. We had to set up an appointment to have them tell us that. We were expecting they would need to send it off somewhere for a few days, and we would probably get back a refurbished iPad. But they aren't even capable of doing that apparently. I checked the website again, thinking I missed something, but it's all still there and the Springdale store is clearly listed as an Authorized Apple Service Provider. False advertising!

What has happened to customer service? When did corporations decide that it’s totally acceptable to be disrespectful to their customers and to not value customer loyalty? I have purchased three TV’s from Best Buy and I buy all of my smaller electronic accessories from Best Buy as they are close to my house. Customer service has always seemed fine, of course I have never asked them to do more than just take my money at the register. After my most recent online experience with Best Buy I will never purchase anything from them again, and I would strongly recommend that you avoid this abomination of a company at all costs. Go to Target, Costco, Amazon, the closed down radio shack, anywhere but Best Buy!

Made a purchase and received a $50.00 complimentary gift card as a purchase incentive. Three days later, the item went down $30.00 and I asked for and was approved the refund. 6 weeks later I went on a chat line and asked when it would arrive. They said it was now denied due to the gift card and 'they' cut off the chat when I tried to protest. I should have been informed about the denial without asking. Best Buy will lose a lot more than $30.00 for this screw job. I'll shop elsewhere in the future. I really have a hard time with big stores taking advantage of the 'little guy'.

Yesterday I was looking for a 128 SD Card Class 10 and very fast. I saw that Best Buy was selling them at $80 off at $24.99. So my local store didn't have anymore for sale online BUT I was allowed to reserve one for myself that they would hold for 24 hours. I was very excited that I'd found one and was going to get it this morning...well I checked my email this morning and read an email from 10:00AM from Best Buy telling me that they were sorry, that the store didn't have any left! What??? Well what good is reserving a product if they are just going to sell it out from under you, I am not very happy! What do they think RESERVE means??? Dianne

On Dec 27th. I took my PC to my local Best Buy in Roseville Michigan to have my power button fixed or a new one put in. Now that is all I wanted the techs to do. Just the button. Did not ask for anything else to be done on my computer. Was running fine until the button issue which had to be pressed anywhere from 3 to 20 times before it would boot. There were no other issues but the power button. So what do they do? They do a diagnostic and remove some corrupt and viruses and supposed fixed the power button. They tell me it's ready for pick up. They plug in and wham. Error pop up and now takes over 15 minutes to boot to desktop screen I brought it with. It starting right up after multiple button pushes but when it did start it was very quick. I told them I would not accept it like that. To take it back and repair THEIR mistake.

Unfortunately Best Buy and Samsung have lost a customer as I have gotten absolutely no service with our 16 month old Samsung 75 inch QLED series 7 tv. Our tv stopped working 3 weeks ago and after spending 150 dollars to have Samsung service come out twice they tell us we need a new panel and it will cost 1800 dollars. I didn’t purchase the service contract as I should have but still don’t expect to be out all my money on a purchase like this and expect either Best Buy or Samsung to want to do something to keep us as customers. But all I get is call Samsung or call Best Buy but at the end of the day all I get is being hung up on and absolutely no service whatsoever. I will only purchase a tv again from BJ’s or Costco as they double the manufacturer warranty and it will for sure not be a Samsung. I have already went back to iPhone and will be replacing all my Samsung appliances soon.

On December 24 2019 I had a technician from Best Buy come look at a tv o bought on July 2019. Apparently there was power going to the tv but there was no picture. The technician said he would order the parts and that I will receive the part on Sunday December 29. Around 5 pm I called Best Buy customer service and made them aware that I still didn’t receive the part. They looked it up and told me that it will be at my residence by the end of the day on Sunday. I got a email confirmation from Best Buy stating that the technician will be at my residence on Monday December 30th to repair the tv.

Sebastian from IHA recommended that instead of placement over the fireplace we instead exchange the TV for a 55" Samsung Frame TV so that it would look like a framed picture and there would be no hinges or wiring that would be visible. He recommended a certain kit as well which we ordered and exchanged for the larger more expensive Samsung Frame TV. We ordered installation via Geek squad which took another 12 days. Raymond from Geek squad came out and indicated the special kit would not work and there would be a very visible wire running down from the TV and he could not hide that wire totally refuting what Sebastian from IHA recommended.

I ordered my Laptop on line. The ad said I could pick it up at store in a few days or have it delivered TOMORROW to my home. I chose the latter. BIG MISTAKE. "Tomorrow" turned into "whenever we get around to it". Every delivery estimate notification I've gotten has a different date. If Best Buy isn't worried about Amazon - they should be. I will NEVER EVER order anything on line from Best Buy ever again. I've learned my lesson. I'm could have gotten same unit from Amazon for cheaper and most likely SOONER.

I placed an order on the 17/12 and had 2 reschedule FOUR times because of Warehouse not having stock and Supplier not shipping items (as told by your representatives). My card however has been debited but I am yet to receive my item, is this a scam? I am a first time Best Buy Customer & really thought the company was reputable but now I'm aware and disappointed I gave away my TV expecting this one and now my family is left without a TV. I was been reassured by your representatives my item would be delivered. It's now 28/12.

I purchased a JVC radio on October 30, 2019 at Best Buy store no. 1404 in Rosenberg TX. It was installed by the Geek Squad in the store. The rim that fits around the radio is loose and there was damage done to the dash where they cut the opening out to install the radio. So I took my car back and complained about these things. The rim was taped up as a fix. Nothing done about the damage. I wasn’t satisfied with a tape patch that could later come apart as the weather gets hot and humid. Their mention about putting in a cage which didn’t sound too nice to look at based on their description.

I got a Best buy Citibank card with 18 months of 0 interest. Now I find I can't even get my account registered because of some glitch in their system. I got all the way into the questions to where it wanted a secret question 2 times and it would not let me go past that. I called and talked to some girl who I could barely understand. We got all the way up to they wanted to send me a text to confirm it was really me. Tried that 4 times and it keeps saying there is a problem. So what is the point of getting 0 % interest for 18 months if you can't even get into the system to make a payment? This is with a 805 credit score.

They arrived, noted an obstruction on our stairs, when we went to remove the obstruction (baby gates), they told us the scheduler will call us and left. It took 36 hours before we got a call. Then we were given a new delivery date of 6 days later. All because they were unwilling to wait 5 min for us to take down a baby gate. We called to complain, waited 30 min on hold and then we told there was nothing to do.

We have purchased a Samsung refrigerator that retails for $1500.00 in 2015. Most appliances like this you expect them to last more than 4 years right? We purchased the Geek Squad protection in case something went wrong with the appliance it would be covered. This model has been serviced 5 times now. It freezes everything I put in it. No water no ice.

I had the worst experience with Best Buy for the LG styler That I purchased on Cyber Monday. I do not recommend to buy from. 1. I did order the product on Cyber Monday and it said they have it in stock. But it got an email back saying the order will be delayed by December 24th 2019. 2. I received my product on December 24th. But the delivery guy told my wife they don’t do unboxing and placement of the appliance, didn’t speak English and lied to me that they will come tomorrow to unbox and place the item. I said tomorrow is Christmas and the guy said Saturday then.

Ordered a refrigerator online. Got the day before update on delivery window,1230-230p Monday 12/23. I had to have my daughter come over and wait bec someone over 18 has to be here and I’m a mail carrier and it’s Xmas and zero way I’d be available. She had to drive an hour to my house w a newborn and 4 yr old. They never showed up. Never texted or called.

My wife and I purchased an inexpensive large television, 58" Westinghouse, for our spare guest room. It was your "Deal of the Day" which caught our attention. We really did not even go to your store with the intentions of purchasing a television. We were shopping for Christmas gifts for extended family actually. While we made a few additional purchases, we decided to buy the Deal of the Day television because the price was very reasonable for our intentions with this television. One of the employees set off to find one of the two televisions listed as in stock for our item. After several minutes, he returned with the television advising it was on the very top shelf in the back.

I was on the phone 25 min explaining my issue to only be hung up on; the call did not drop. I call back to explain it over how basically I was shipped a box destroyed and looked to be already opened and returned. I took pictures and I told them it’s too late to return because it’s a Christmas gift and don’t have time to return. Turns out since ordered online I had to return through a return sticker back to UPS and not on store which is ** up. Then they offered 10% refund and argued the fact that it doesn’t show open box which I had to explain it was bought as if it’s new online but I was shipped an open box item.

I purchased a brand new Samsung Galaxy 10 note online for store pickup. When I got home and had someone to help me he showed me that I had what I had been given was A used phone with visible scratches on both end of the phone. It was also explained that the phone would have been sealed with a wrap which it was not. A fact I did not know. The EL CAJON BEST BUY RIPPED ME OFF!!! THEY ARE PROFESSIONALS I THEY KNOW THE DIFFERENCE BETWEEN NEW AND USED!!!

Do not order appliances from BestBuy! I purchased a new stove for my wife for Christmas, the stove was due to arrive today. The driver was an hour late with no prior indication or notification. When the stove finally arrived it was severely damaged. I rejected the order and went to the store to try and get it sorted so that my wife would have her gift. When I went into the store I was informed there was no possible way for me to get the stove prior to Xmas now. The earliest would be after the new year.

We bought 2 Samsung active watches open box. Both said excellent condition and no missing pieces. When we got the watches home they synced seamlessly to our phones and seemed to be a great product until I went to charge them. Neither device would charge no matter how many things we tried. So we returned to the store expecting a Geek Squad employee to show us what we were doing wrong, but it turned out one of the chargers was defective and one of the watches was defective.

I ordered an iPad for my daughter’s Christmas present from bestbuy.com with ample time to arrive before Christmas. Unfortunately, the shipping company delivered it to a business instead of my house and when they realized their error, the business refused to return the package. The shipping company advised me that they would personally refund Best Buy, but told me to contact Best Buy to send me a new iPad. Best Buy absolutely refuses to replace or refund. They said it’s not their fault. I was told by customer service that they will only replace or refund if the shipping company sends them the money. I complained and the representative’s response was “call the police.” She then hung up on me.

I ordered in store (they ordered through online service). The product was shipped to another city and a different name. UPS says they delivered to the address that was on the package. Best Buy put the wrong address on it. Best buy says the item was delivered and therefore has no obligation to return my money for an item I purchased even though it was their carrier that delivered. The Customer CARE rep. hung up on me when I asked for a call reference number.

I ordered an iPad for my wife for Christmas. When I placed the order the system advised it would be delivered on 12/20/19. I received an auto email from Best Buy today (12/20) informing me this would now be delivered on 12/31!!! They clearly must have known this item was not in stock, yet did not have the integrity to let me know. Additionally, since it’s supposedly “out for delivery” (another lie since it doesn’t take 10 days from California to Georgia), they will not allow me to cancel the order. Shame on me for not buying this from Amazon. This is an outrageous misrepresentation which in my opinion was used to secure an order Best Buy knew they could not fulfill by the promised date. Never again!

We purchased a stove from Best Buy with home delivery. Delivery driver backed into a built-in basketball goal on our property. This was both witnessed and we have it on video. Both Best Buy and the company they used to deliver refuse to take responsibility for paying for the damage done to our property. Subcontracted delivery company refused to provide insurance information, which is illegal and highly suspect. I do not recommend purchasing anything or especially having it delivered by a company that would act this unethically and irresponsible.

The store had this "12 days of deals" event which included getting your items by Christmas. So as a Best Buy guy, I faithfully spent a few hours looking for "deals". I bought about 5 items and was also "lucky" to get the main attraction- a discounted 55" TV! Their site indicated that the nearby store had all those items so I chose to pick them up there. Next day I received notification the items were ready...all but the much advertised discounted 55" TV! Apparently they were having a hard time fulfilling that order due to unavailability. The same TV was still showing as available at the same store but with a lesser discount! At first the message was they would try to fulfill soonest, then hours later message changed to fulfilling within a month and of course if unable, they'd cancel the TV order.

I don't trust Citibank. I had two different credit cards with them and I closed both of them as soon as I found out they have not been honest with me. I would not recommend anyone to open Citibank Credit card. They will do anything to rip you off by charging you late fee and interests. One of my credit card was Best Buy Credit card managed by Citi. I called them one month before my 16 months promotion ended to pay my remaining balance and after they confirmed they have charged my checking account, months later, I found out that they have been taking the minimum out of my checking account and they charged me fees after fees totaling $325. My other Credit Card Costco Credit Card had $0.00 balance and I didn't have any issue with that card. I regret opening an account with them to begin with. I won't see them or talk to them again. Lesson learned.

I would advise people to NOT shop at any Best Buy store. They have no problem taking your money, but if you have a problem, they won't give it back to you! I am now trying to get over $3000 back from Best Buy, and I can't get anyone to tell me where the Hell my money is! I gave them cash for a bum Apple Computer and when I returned the useless thing, do you think they'd give me my money back? NO!! It has to go through 'corporate' where they cut a check and NO ONE can tell me where the HELL my money is in this process. They DO NOT care about their customers, so just BEWARE!! That's a heck of a lot of money they are screwing with.... And right now they are screwing me!!!! I find their 'customer service' not only stinks to High Heaven, it's inexcusable.

Order Number: **. I had a terrible experience with your Delivery! If it would be option to choose 0 stars - I would. Bestbuy scheduled delivery 5 times and 5 times failed. 2 different days - excuses was "Flat Tire" - 2 in a row - you would believe it? But...it sounds funny, but the next scheduled day failure excuse was "Track Down". 2 more failures - they just did not show up at scheduled time frame just without explanation, without any excuses! Every time I've called best buy, I was told the same: "We are sorry for inconvenience, but nothing we can do - just reschedule... one more time" That's it? Absolutely no power over that shipping company?

I ordered two appliances to be delivered on Monday and got an email that they were going to deliver them on Sunday. I tried calling them to tell them no I need them on Monday as I stated and CSR said dispatch department is closed and that they cannot do anything until Monday. Delivery was attempted on Sunday and I called back Monday to pick them up or schedule a redeliver and they said I had to wait 48 hours before I can reschedule or just cancel the order. I Cannot believe a store with such a name has such an outdated system. I am a landlord and always purchased my appliances from them and they just lost a very big customer to something so ridiculous.

The Best Buy website advertised a FREE smartphone, if one added a line to an existing AT&T account or opened a new AT&T account. This was all good until the AT&T bill came, and showed the phone as financed (with monthly payments) and not at all free. It was an older smartphone, not a new model, and the offer didn't seem too good to be true. I could have gotten the same phone from Amazon for cheaper. I could have gotten a phone I liked better for the same price I ended up paying.

I purchased over $7,000 in kitchen appliances from Best Buy, Sugar Land Texas during Black Friday 2019. I opened a Best Buy Credit Card to receive an extra percentage off the purchase price. My intent was to pay off the card before interest was charged. I received my statement via US postal service. The bill was incorrect... More than what I owed because I was not credited for a return. I understood that the bill may have been sent before I did one return resulting in the incorrect total owed.

I bought a washer and dryer through this company at BestBuy for $1,100. On the day of delivery, nobody showed up and I received an email saying the installation was completed. I went to the managers of the store and was told I would have to wait until the next day to reschedule delivery, but that they would expedite it for me. The new delivery date arrives, and I get an email saying it's cancelled again, with no explanation for why. Now in my new home, I will have to wait over a week to do any laundry. I spoke to their resolution hotline and was offered absolutely no solution. They said they would reschedule and offer me a discount, but why would I attempt to reschedule AGAIN? This place is a scam, and I am getting every cent refunded. Seriously, do not do business with this company.