Best Buy Reviews

I recently bought a PC at the local Best Buy and I was happy from the overall experience. The staff there helped me find what I was looking for and were overall helpful. The PC itself is great. I have lots of fun playing all the games I have installed.

During installation of a vehicle remote start unit, the Best Buy Geek Squad Auto Tech ran my truck into the shop wall. The manager on duty and insured me that they would repair my vehicle, ended up causing $4,800 worth of damages. Best Buy's insurance company, Sedgwick, refuse to pay all the expenses. I had to pay $500 out of my own pocket to get my vehicle fixed that Best Buy damaged. Thanks Best Buy (not)!

Bought a PS4 back in June 24, 2018. In March 2019 I made a payment of $1,500.00. Now I'm getting hit with a $500.00 interest fee if not paid by the 17th of this month. I called to dispute it, they told me that I can make monthly payments on the penalty. I never chose the 12 mo. no interest plan. I never do because I know it will all accumulate by the 12 mo. I will be canceling my card and boycotting Best Buy for good. I guess I'm going to drive to Fry's Electronics from now on. One more thing, calling corporate will transfer you to Citibank. LoL

I ordered a laptop from Best Buy 2 weeks ago. They promised the item by July 10. On both July 8 and 9 I called and expressed my concern that I had not yet received a tracking number for something coming so soon. I was assured that it would come on the 10th by both associates that I spoke to. On July 10th I received an email that the item was delayed and could take another 4 weeks to arrive. To make a VERY long story short, in the end I wanted to cancel the order. I could get this laptop elsewhere faster, and I needed it for a son going away to college so I could not wait 4 weeks. After HOURS on the phone with inept employees (several of whom disconnected me and I had to start all over), I got a SUPERVISOR who told me she had successfully canceled the order. Thus, I went ahead and ordered the same laptop elsewhere.

I am so disgusted with Best Buy, you buy a protection plan for your phone so in case you break or lose your phone it can be replaced. My phone was damaged and it needed to be replaced so I called our local Mankato, MN store and was advised that we needed to call the Geek Squad 800 number, I call that number and the representative tells me that I need to go into the store, that they no longer deal with damaged/broken phones, she then tries to send me to Richfield, MN which is a 2 hour drive, not happy. After talking to her she finally sends me to my local store, but before I go into the store she needs to schedule an appointment for me. I go into the store and they advise me that it is going to be $200.00 dollars to replace my phone, again I was not happy with that.

I bought 3 new phones from Best Buy this past weekend at the Paramus, NJ Fashion Mall location, and had a great sales rep. Jordan help me with my purchases. He offered me ways to get more for my money and helped set up my phones. Unfortunately, one of the phones was back ordered but he had it shipped to my house. I asked him if I could bring it back to have him set it up, but he was working in the day and I couldn’t come till after work. He said don’t worry, somebody would take care of me. So I went the next day and a sales rep named Jessica reluctantly helped me. When I told her I needed my daughter’s phone setup up she said they didn’t do that and that we could do it ourselves. I told her Jordan did it for me the other day, which she then went and talked to someone and she returned and offered to help. Again, with a stink face.

I'm a Disabled US Army Veteran, and an elderly man who had been using GreatCall Devices for some time, GreatCall told me three months ago they have a new updated version and I should buy it. I did buy it, it promised it was WaterProof, it is NOT. They said he has 911. It does not. They said it has a Fall Detector. It does NOT. They said it has enhanced GPS. It does NOT. Everything they said was a lied and false.

PLEASE READ THIS BEFORE YOU BUY AN APPLIANCE FROM BEST BUY. Unfortunately I made the mistake of purchasing a 65 inch Samsung TV from Best Buy last July. At the same time I also purchased a two year extended warranty. About 3 months ago the picture would go black then come back on again and then go black. In addition to going black, it also was very fuzzy and the picture had lost its sharpness.

I went into the Bellingham, Washington Best Buy Store to purchase a pocket replacement camera. I'm 71 years of age and do not make purchases like this very often so not familiar with all that I needed to know before making the purchase. Matthew, one of the very pleasant and helpful sales representatives, came over to ask if I needed help. I was very thankful for his assistance because I would have left the store without a picture card for my camera. Living 20 miles from town and needing for the next day would have been an unpleasant discovery. Matthew is an awesome representative of the Best Buy community. Thank you for hiring exceptional employees like him. Much appreciated by us customers. Mary

We purchased a TV at this Best Buy. We bought a protection plan, because we were told "it covers everything. If your kids put a broom handle through it it's covered." Well guess who doesn't want to cover accidental damage now? (After outright LYING TO US and getting us to hand over an extra $300!!!!) Not only that, but there is literally no way to call the actual store. I have called the "number" a dozen times and it just reroutes you to a robot or the national customer service line. I want to speak to the STORE MANAGER. Apparently the Best Buy in Warwick is cool with their employees lying to customers to sell protections plans. Awful. Will never shop and Best Buy again. Stay away if you want honesty.

They broke it but cheated me on replacement. This was in 2005, I bought a Lenovo and paid $1,084 for it. 2 years later I took it in for a HD replacement. In the process, they sent a screw into the keyboard. They admitted it, but then told me the rated value was $490. So I had that for credit instead of them buying me a new one. Sadly I let this happen, so I am writing this as a warning. If they break it DEMAND A NEW ONE. If they refuse PROTEST in the front. Make a fuss, demand they replace it for free. Don't ever trust these scumbags.

Best Buy Lies - They Bait & Switch. Do Not Buy from Best Buy!! The protection program is just a way for Best Buy to STEAL money from you!! I bought the fire stick. When I returned it because it was defective, they charged me another 10 dollars and removed the discount I got when I bought the 1st one. So I paid an additional 8.99 for the right to

DON'T BUY subscription from GEEK SQUAD. To cancel the subscription you have to phone in. They then keep you on hold for over an hour whenever you call during the day. WORST CUSTOMER SERVICE EVER FROM GEEK SQUAD. They lost my account details, had to call in to set that up. In all it took over four hours to cancel my account...

Best Buy ignores my complaints continuously. Don’t know why they had any wrongdoing with water pouring out from behind my fridge into my basement. Send me to delivery company insurance. They denied my claim. Send me back to Best Buy insurance Sedgwick... They ignore me for six months until I finally gave up and went through my homeowner's insurance. Do not buy anything from Best Buy! You cannot reach anyone beyond the call center ever! They don’t want to hear your complaints. Try and search their website to reach any decision maker. You can’t and they do this for a reason! If you have a problem they do not care!

6 yrs I bought a French door bottom freezer fridge with thru the door ice maker. I bought 5 yr warranty because of tech 7 service calls on ice maker. The warranty I bought was replacement of product after 3 repairs. They told me it did not cover ice maker because it was an add on. I bought a through the door ice maker not an add on. They did not care. Now my 6 yr old fridge has a defrost timer issue that can't be repaired. Thousands of online complaints. I'm out 4k. Do not spend your money here.

We arrived, talked to the clerk and looked at a couple PCs. was shown the gaming PCs and went through the equipment and prices on the price range I selected. Selected the best price and equipment. The mouse pad was nice to receive too.

Attn Mr Vasillo **: on duty manager Sunday 6/16/2019 11:15 am CDT. Needs a different job. Worst customer service I have received at any establishment in a long time. If I performed my duties as poorly as this guy I would be in jail. His performance evaluations should be closely examined. I will no longer do business in the Temple TX store as he suggested I do. Nice job dude. For further detail please contact the offices of Mr G Mike ** and Mr Hubert **.

I went to Best Buy yesterday to buy Windows 10 for my laptop because somehow my Windows 7 got corrupted and would not accept the Windows legally purchased key. When I made my purchase of the Windows 10 software from Best Buy I asked if this would work on my laptop and was told YES. Well after opening the Windows 10 package and tried to install it on my laptop a pop up came up and said it was NOT compatible with my laptop. I went back to Best Buy today to buy a new laptop and was looking at a couple that would work for me. Then I was corralled by a floor salesman and was directed to the very high dollar units. I told him I would buy online. I then went to the service counter and asked if I could get a refund for the Windows 10 if I was to buy a laptop from Best Buy, or would I have to eat the $150.00 The counter person called her manager and after 15 minutes I was told NO. I never did see the manager.

They are so unfriendly and helpless, they think they are the smartest people on planet even if know what you are talking about more than them. When you need real help they don’t show up. If you called them to help they will come acting like "why me, not the other guy". Their employees busy telling stories to each other.

Tyler, TX: I bought an expensive home video camera that would intermittently stop working. I took it in seven times and they continuously gave me the run-around, and had the nerve to act like I was trying to scam them. They sent it off a few times. No one was really looking at it because you had to play with it for about 5 minutes for it to malfunction. They insinuated that I was trying to scam them to get an upgrade. Finally, a friend of the family worked for a Best Buy in Houston, and from there they noted the malfunction. If we had not known someone 200 miles away at a Best Buy, they would never have stood behind the product and they would have continued to act like I was a con artist.

I purchased replacement cartridges for my HP printer. Dual pack cost $57.14 (incl tax). Get home open the box, insert the cartridges into printer and get 'bad cartridge" message from printer. After talking to HP support it is determined that the black ink cartridge in the twin pack is bad, even though it is brand new. Today (one day after purchase) I return the cartridges to Best Buy Culver City Center (where I bought them) and I am being told by customer service that once the package is opened the store can no longer accept it back. I ask the lady how am I suppose to know there is a bad cartridge inside until I try them first? Her response: "I am not here to argue with you! I am telling you that's how it is!"

We used a Best Buy credit card to make purchases over 8 years ago. Purchases totaled $3500. We paid $100 a month since then and still owe $2500!! So we have paid $9600 for items that are not worth $500 today and still owe $2500. So in total right now we would pay $12,100 if we payed to total balance. I told them we felt we have fully paid the debt and then some but they still want the remaining $2500. Surprisingly they don't want the 8 year old TV in return for the $2500 to be removed. Stupid on my part for signing up for a credit card. Very expensive lesson. We spent $4000 at best buy last year alone on other items and paid cash so we felt we're still good customers.

Permit me to begin by saying that the online Geek Squad, together with American Express and one of my banks, saved me from a Ransomware attack in 2018. Even though I had great security subscriptions, I had messed up and the crooks got through. I paid the ransom, and American Express reimbursed the amount and issued a new card. The bank checked to make sure none of my accounts had been ransacked. The Geek Squad representative, whom I had called in desperation on my TracFone and explained that I was in the midst of being bamboozled on my iPhone. The online representative patiently walked me through the steps of backing out of the issue and clearing all the infiltrated data. And fortunately, I had backed my data up only the day prior.

I asked Best Buy staff to help me purchase a SIM card and plan that would work with a non-smart phone which I gave them. They picked out and sold me a SIM card and plan that I have now found out will NEVER work with a non-smart phone. A SIM card lock code appeared which they told me was because the phone was locked, but it is not locked. If the staff had bothered to call Tracfone while I was there, they would have found out the code was because they sold me the wrong plan and SIM card. Best Buy staff picked everything out. They made a mistake, and now Best Buy refuses to refund me the $137+ I spent today. No-one at Best Buy is apologizing for their mistake or trying to rectify it. They just say "that's non-refundable unfortunately" which is infuriating since they made the mistake! I am appalled at lack of responsibility or concern for the customer.

I ordered a stove and dishwasher. The service was horrible, I spent over 9 hrs in chat/phone time, could not get answers or service. I ended up buying a stove from Sears. Transferred so many times often to offshore who have no idea of US specs. no corporate # to file a legit complaint. How can they be better if they don't know what's going on? Most odd, frustrating shopping experience.

Delivery crew was 2.5+ hours late. Did not want to be there. Manufactured first excuse - we proved with tape measure product would fit. Two more made up excuses followed. Finally, we were told our gas line fitting was incompatible with new gas dryers and a plumber had to be called. ALL nonsense. Complete ignorance and laziness. Home Depot delivered similar unit and installed with zero issues. NEVER trust BEST BUY. Worthless lying delivery people.

I planned to go for a run today, watched a few videos on earphones and went to my local Best Buy to get one. Here is my situation. Customer goes to local store to buy $200 earphones for planned run. Earphones are out of stock in local store, employee Armin suggest ordering from store and receiving in 2 days. Customer inquires on stock in nearby store. Employee Armin says, "No it's out of stock everywhere, you can only order it to your house or pick up at store." Customer inquires on other alternatives with similar features. Employee Armin suggest there are no alternatives. Customer decides and relays message to order pick up to prevent theft of item on arrival at house and customer pays.

My iPhone 7 battery was dying. Apple referred me to the Geek Squad. They agreed to replace the battery. When the battery replacement was complete, the fingerprint reader was not functional! After further examination, the Geek Squad told me they'd accidentally torn a small cable connecting the fingerprint reader. Don't worry, the GS representative told me, "We'll give you a brand-new display." An hour later the representative told me they'd tried to reassemble using a too-large screw which had stripped-out the circuit board, ruining the phone. "Don't worry," the representative told me, "we'll replace it with a new phone from Apple."

Be aware that Best Buy only has a 15 return policy. You cannot get a refund even on a unused item in perfect condition with a valid receipt. They will offer you a credit. I will no longer shop at their store. There are plenty of alternatives at the same price with better return policies. Goodbye Best Buy.

Bought a drone at Best Buy. When I attempted to activate it, learned you can only do so by buying flight insurance (per flight) which comes to about $10 an hour. Apparently, this is a new thing applied to drones due to their popularity. I would like to have known this before purchase, but not strictly Best Buy's fault. But there was no way I was going to incur the additional expense, and decided to return it. Because I was a first time drone buyer, I felt somewhat insecure about this uncharted territory.

I just want to make it known that I just spent a few different days at the Best Buy Store located at 5051 East Ray Rd., Phoenix, Arizona because I was getting a new phone & couldn’t decide so went back a few times. I have purchased the majority of my phones there however not once a year & this last time it had been 2 years. They truly remembered me, greeted me as if it was just yesterday. One person remembered my name and honestly to get to the point - every single person went above and beyond and always does. They are so professional, so knowledgeable. I can’t begin to describe how the process was so efficient & smooth and this store/department is lucky to have such awesome employees and even better the longevity/low turn over says a lot about their manager and the store manager. The best customer service experience I’ve received in person in so long. Thank you so much!

I checked online for a keyboard, for a Microsoft Go cover. The website showed 1 available. We did not reserve but drove over. We went to the store in Barrie ON but the staff member said that he couldn't find any as this item was one of the products that had gone missing. We assumed that he meant that it was misplaced but he returned to tell us that this store had a theft problem and this item was likely stolen.

The day before my vacation I purchased a Gimbal Mobile at Best Buy, during my trip I went to set up the device to start filming my vacation. Turns out the product is damaged, the stabilizer doesn't work. I arrive back home 2 weeks later and want to return the product and I can't because Best Buy doesn't accept anything after 14 days. Whatever happened to customer satisfaction and 30 day returns? Because of ONE day later I won't be able to return and am stuck with a damaged product that cost me $200. I will NEVER buy anything from Best Buy ever again.

I am writing on my experience of the delivery I had yesterday May 8, 2019. We had bought a Maytag washer from Best Buy and the experience at the store was awesome but we were told that when the guys came to deliver our washer they would have no problem taking our old washer out into my garage. Before they delivered I was called and was asked if the place was cleaned up for the new washer and I said, "No. I was told that you could take my old washer out in garage." He told me it would cost me $20.

Great it a way that I could do this forever. It was an expert that I could do this forever ❤️???? Great day ever and every one should try out the fundamental... Very easy to do and I hope Every one do it too.

I bought the Librarian movie trilogy and none of the DVDs would play correctly. I tried contacting Best Buy with no response. I took the DVDs to my nearest store 30 miles away to turn them in and found out they had been returned as not working in another state. This is so sad, that a major co. can get away with this.

I was attempting to return the cable at the return counter. There were two people at the counter. I was several days late for the return policy. (BB policy is much shorter than most). One of the two at the counter said it should be fine. The younger guy had to go in the "back" to ask a manager. He came back with the manager and he said he would not accept a return. The box was opened, but the cable was in perfect condition, still wound, like new. He said since it was open, no dice. I told them it was ridiculous. We spent $275 that day. They did not give eye contact, they did not care at ALL about me as a consumer. I said I doubt I would be returning, and the one young man said that was fine. Really? We have spent thousands of dollars at BB. Never again. For a $23 cord - and a $275 purchase, which included $20 extra for a warranty.

Husband went to BestBuy in Christiansburg, VA yesterday to purchase a new cell phone as he had broken his. He asked for help from the employees and a guy eventually sold him an expensive cell phone. I thought it was odd that the employee didn’t offer to help with the setup but let it go. Hubby came home, called his carrier and was told that the new phone he had just purchased would not work with his carrier.

I had ordered a dishwasher w/ delivery option and was set up 2 to 3 weeks in advance, I took the day off of work, set everything up, stood up the night before almost 2 hours to get old dishwasher out, to then be called an hour or two before delivery to then be told they cannot make it out! Terrible! We won't be ever using Best Buy again! Top it off it wasn't even Geek Squad that would've came out as advertised. It was a third party! SMH.

I had a horrible issue with my cell phone provider. I went in to buy a burner phone for an abused loved one. I was talking to the Verizon representative. She helped me with the burner phone. As she was setting it up, I explained my situation. She explained that she got those complaints from the other cell phone provider. She explained other options that would fit my family better. I left without doing any more than my purchase. I thought about it but put it out of my mind. After a while I had several incidences with my current cell phone provider. They lied to me.

The PowerPC is the best you're gonna get at that price. It runs every game we put on and runs flawlessly. The customer service was impeccable. It always a pleasure going into Best Buy and getting help as soon as I need it.

Lets start with, they delivered a defective dryer. I set up an exchange for 3 days later, changed my schedule to be home, and they never showed up. I spent 2 hours on the phone rescheduling for a few days later. again I changed my schedule to be home, received 3 emails that they were on their way and they again NEVER SHOWED UP.

Ordered dryer with delivery and install. Took off of work. They came and he ask where do I want it. I show him the laundry room and he replied with, "You're not set up for install." I show him the receipt and still no. He duress not call site to check so he leaves. I call store. I give the lady my name and order number and she tells me that someone else coming to install. It turns into an hr past the window. I call the store again and the man tells me that they messed up and he Will have corporate contact me. They call and say, "The best we can do is come on Thursday." It's Monday. I reply with, "Can I at least get a better time so I don't have to miss work." Nope I can't. I Also can't get any day sooner.

Bought 2 new computers complete - bought Office 365 - on the front it states 1 person 12 mo subscription - WRONG. It actually has 5 pcs that you can use - 5 5 5 not 1 - but then when you try to return the one not needed - first I was told (after 45 min wait) that I needed to do it online.. Call this number - then they say "oh no you need to go to Office 365" - Yeah that will cancel the one I am using. Not the one I didn't need. So then I call Best Buy back and she says... "Now it has exceeded the 30 days..." Bang Bang. Yep that's my head hitting the desk. Don't use Best Buy - they do not care.

Damage goods delivered. The Geek Squad pulled a TV stand out of an undamaged box to find a front panel cracked. Fast forward 4 weeks later and 3 visits to the store. They are forcing me to buy a SECOND stand in order to facilitate the swap. Mind you, the first replacement was for a 70 inch TV, but was actually 69 inches long and could hold the new television. Anyhow, just got a call, come buy another stand and attempt a third delivery date. No discounts either. Do yourself a favor, buy elsewhere. I read all the reviews too late.

I bought an internet router, it didn't work. So I took it back the next day with reciting, said it would be 3 days, then 7, then 15 then 30 days. We have talked to corporate and store. Just getting the run-around. The people in the store are nice but the company are liars and thefts. I want my MONEY! I am on Disability & old. I need it to buy food now! You can't even talk to an American! Outsourced to India and they don't know what even going on! If you buy something and it doesn't work - you eat it!!

First time to purchase a hotspot and no one at the store can explain to me how it works. After purchased, went home and try to use it but they did not explain that I have to buy a card to active the item. Went back there and this fat lady at the counter (Best Buy - Saginaw, MI) gave me a wrong information and was lying. Called her Manager who is a fat bald guy whose name is Dwayne and just very rudely asked me to leave the premises without giving a good explanation on what's going on. Fortunately, I got my money back for a product that I will never even try and buy again specially from this people who runs this store. Won't be surprise at all if they close this location.

I went to the Best Buy in Opelika, AL to purchase a Microsoft Surface Pro. When I arrived, I saw a product that was listed for $699.00, but there was a sign that said it was $310.00 off of that price (and I took photos). Best Buy couldn't get it to ring up for that price and gave me some excuse that Microsoft sets the pricing. They refused to honor the sale price. I called the corporate office who after 40 minutes on the phone finally told me that it was up to the store as to whether or not to honor the price. I'm finished with Best Buy.

Found a great deal on a 49" TV and immediately ordered. Opted for delivery, listing the Leasing Office for delivery (not only because I live there, but because I work there!). Get a notification that my TV had been delivered AFTER noticing my TV in the bushes out front of my building. This was ridiculous because my individual town-home has its own indented area. In other words it could have been secured better under the eave, rather than in the dirt and bushes, where it could have gotten wet. SMH

I purchased the Ring Pro as a neighbor had agreed to install it. I wanted it to be ready when he came. He got busy and it was 3 weeks before he could come by. When he looked at it, he informed me it wasn't the one we wanted. I took it back, including the receipt...NOPE. Nothing can be returned after 14 days. Are you kidding me?? I just wanted to exchange it for a more expensive model, had the original receipt. There was no give. So, do not buy ANYTHING ahead. Get it the day you are to install.... But then how do you take advantage of sales? I don't know. With the electronics they sell, there has to be more give in the return policy as most of us need assistance to install and that is not always immediately available.

I bought a washer, dryer, microwave, and dishwasher. The washer was leaking and Best Buy said they couldn’t help and call Samsung. The dryer was missing the lint trap. The dishwasher was missing the kick plate. The only item that was ok was the microwave. I couldn’t be more disappointed with getting them to fix their mistakes. 2 weeks later I am still missing the kick plate to the dishwasher. I fixed my own washer on the first day of use. I would expect better after spending thousands of dollars on a purchase with them.

I bought a new computer and was very happy with everything???? I purchased it online and picked it up in the store. The set up was easy and I am enjoying my purchase. Will buy again from them in the future.

It already was not as promised. Best Buy very eager to take her money. David delivery time they were supposed to call first. They never did call within the window of the delivery time. It was supposed to hook up the washer and dryer but refused to hook up the dryer as promised. Defensive that I made a complaint. I would not go back to that store again

Refrigerator broken - I called Geek Squad repair and they could not schedule a repair person for several days. I advised them all food would spoil, they didn't care. TERRIBLE CUSTOMER SERVICE - I would definitely consider other stores before I bought from Best (possibly WORST) Buy again.

Their merchandise is not worth it. DO NOT PURCHASE THE PROTECTION PLAN. They do not honor it and will direct you back to the manufacturer and leave you hanging. NEVER AGAIN WILL I, OR ANYONE IN MY FAMILY PURCHASE FROM THIS POS COMPANY. I had six agents come to my house and replace all parts, spending 3 hours each time they were here. After all that, they still could not fix the issue, and do not honor their word that they would replace the TV if they could not fix it.

Wanted to price match a dryer from Sam’s Club. Sam’s included free delivery, installation and haul away. It also included “All parts and accessories“ which I found out to be the electric cord, vent duct and the steamer installation kit. Best Buy would sell me the dryer only for the same price. It did include free delivery, but I would have to pay for the installation and haul away, the power cord ($30), the vent duct ($29) and the steamer installation kit (another $30). That, my friends, is not price matching!

AVOID THE MURRAY, UT LOCATION! I am still fuming from the poor customer service and dishonest employees all the way up the chain to the deceiving manager at this location. I have never had such an unprofessional experience like this in all my years shopping at Best Buy! We went in to buy a vacuum, a washing machine, and a dryer. Simple right?!?! The next three hours were hell! We felt like we were at a dishonest car dealership dealing with car sharks! We were dealing on a set of floor model washer and dryer. After promising us the floor model discount plus 20% off, which was a promo they were running, plus delivery we said that we would take the appliances. Then we were told that they decided that they can't deliver them because they were floor models. There just happened to be signs everywhere saying free delivery on appliances over $399...

I had a simple question regarding a charge for an item. I had to make six calls to finally get an answer. Some of the workers spoke English with a very heavy accent. Some of my calls were dropped, disconnected, or I was put on hold for an extremely long time. I finally has to ask for a supervisor and even then was not given the correct department for my issue. Calling Best Buy on the phone was an extremely frustrating experience.

Order Number: **. Order Number: **. Two days, two stores in Houston, two paid orders = 2 wasted hours, one trip to the store, and two canceled orders. Stores have no items they sold online. IMHO Best Buy has the practice to show you below market price items "open box", you purchase it online, but they cancel it. So Best Buy has decent traffic, "the best prices", and a good chance of upselling you.

So went to Best Buy located at 45520 Utica Park Blvd, Utica, MI 48315 on the 9th if April 2019. Purchased a Logitech Corded Mouse (needed as a replacement). Went to my home office and proceeded to open the package (you know the hard plastic package with no open instructions) by cutting along the top of the package to expose an opening so that I can get the mouse out. For some odd reason, it was not cutting too easily. After stopping to see why, it turns out that the cord was looped around the top and the scissors had caught and cut it.

I bought a used iPhone from BB, the phone kept freezing up and we couldn’t get it to work at all. I tried to take it back to the store and they wouldn’t refund my money because you can’t return used phones after 14 days. I told them I wish they would let people know that before they purchase the phone. Now I’m out of $250!! That’s bad business!! I’ll never buy anything from Best Buy again!!!!

I bought three Inspiron 15 7000 gaming computers in December 2017 for my sons from Best Buy with 2 years warranty. Within four months I had to bring all three laptops back for technical issues. It is a year and four months later. Between the three computers, I had to bring the computer laptops in five times. My advice, DO NOT BUY ANY COMPUTERS OR ANYTHING COMPUTERIZED FROM BEST BUY unless you are financially stable and can afford to burn money. The GEEK department sucks. $800.00×3 + $199.00×3 for 2yr. warranty for each laptop. I AM PISSED!

I recently purchased a new home. The sellers transferred a Geek Squad protection policy to me for an LG fridge about 3 weeks before the closing. On the day of the closing, the sellers informed me they had a Geek Squad repairman in to look at a problem with the freezer. The repairman told them it was just a bad setting, there was no issue with the freezer.

Was waiting for a new fridge on a Tuesday and was given a time table of 8-12. Got all kinds of texts saying the fridge was on its way. Turns out the fridge is out of stock, or at least that is what I was told. So they don't tell me this until the day of delivery? They didn't know this the day before? Then they say it's going to be at least 2 more days to get a fridge? Because I just have endless time to take off so they can deliver any day or time they want. Terrible company.

My fiancé had a Compustar Alarm system installed by Pat Best Buy on South Lindbergh on 10/6/2018. Since then, we have had numerous problems and have since had it removed at the Brentwood Best Buy by James on 3/30/2019. Pat and James broke the Bezel in our truck during installation and uninstallation and now Best Buy refuses to replace it. We were originally told by Pat that the truck had no leaks, and that was not the problem for the alarm malfunctioning, and that there were no problems and that it was all in our head.

In the first week of December, 2018 our refrigerator failed and had to be replaced. On December 15, 2018 we placed an order with Best Buy through the store located in the Glengary Shoppes, Sarasota, Florida. The refrigerator was in a warehouse in one of the northern states. We were going to be out of town over Christmas and we were informed by the salesman that it would not be available to install until January 25th, 2019 and we accepted the delay as we had a second refrigerator in the garage so it was inconvenient but acceptable to us.

I purchased a Maytag Washer from a local Best Buy here in Corona Ca. on February 25, 2019. The delivery was set for 2/27. The Geek squad driver Raul arrived on time for the delivery and installation. Raul looked at the water valve in the wall. He said the cold water valve had a leak. He said that I needed to get the leak fixed before he could install the washer. Raul said, he could drop the washer in the garage and I could call back to reschedule the installation once the leak is fixed. I told Raul to take the washer back, I would get the leak taken care and reschedule the installation.

Purchased two 7" and one 8" Kindle Fires a month ago. Guy at Best Buy asks if I want the extended warranty. As always I ask what is covered since I would be getting these for a 4yr old, 5yr old and 7yr old. He says, "If within 2 years anything happens we will replace it for free." I ask specifically (I have been in customer service most of my life so know what to ask), "So even if they break it or get water in it at any time I will always be able to replace as long as it is within 2 years?" He said, "Yes exactly". Normally I'd up and buy protection plans but since the grandkids were so young I knew they would have no problem in the 2 yr time frame of us having to buy another one. I purchase 3 plans, one for each tablet and was given a receipt for the purchase and nothing more.

You are able to find med. to high end items there and I appreciate the staff that work there. Knowledgeable about the products/great financing available/clean and organized. Unlike some other stores. Managers I have dealt with are just great and really want to please the consumer.

Was going to buy a TV from Best Buy online. Choose the TV. Went to check out. It asked about installation through Geek Squad. Called Geek Squad to see if they would walk mount the TV for the $99 price since I already had a wall mount on the wall. They said they would do it for the $99. Went to pay with card. Card didn’t work online. So went to store to take care of purchase. The guy behind the counter said I couldn't get the $99 price without paying 200 for some membership then he said it would cost $130 after that. Explained I had already talked with Geek Squad. He said that they don't do things that way. So I walked out. Got the same TV and install for less through Walmart. Won't go back to Best Buy.

Purchased Total Protection service last year. Purchased TV and installation w/ appt set for 3/21/19. Appt canceled for no reason. Had to reschedule. Customer service would not escalate even though problem was theirs. Been a week waiting on TV to get mounted on wall. Do not buy from Best Buy. Do not buy their service plans. They do not deliver on what was promised.

Honestly, I wouldn’t even give them 1 star. I ordered a NordicTrack S22i bike from there on March 5, 2019. I paid over $2200 for the bike and an additional $250 for the delivery/installation. We agreed on the delivery date of March 13th, which I thought was a fast delivery time, even for Best Buy. That’s where the customer service part ended and all went to **. When the delivery came on the 13th, only 1/3 of the bike was delivered. It was missing the monitor, pedals, base, dumbbells, and seat. The delivery guy said that the rest would come with FedEx delivery. I waited a whole week with no notice, phone call, or email. I called Best Buy customer service and was transferred 4 times, with each person not knowing where the rest of the bike was located or what happened. Even spoke to the salesperson named Deron, who has the worst customer service skills on the phone. Even the manager, Ross **, was absolutely clueless as to what was going on.

Went to Best Buy in KCMO. My camera on truck quit working. They wanted me to contact Kenwood for factory warranty. They didn’t want to look at it for a month. They were book. But once again he didn’t even look at appointments. Thanks Best Buy. Never again.

Best Buy contract service delivered kitchen appliance suite in a truck with no lift or ramps. I watched from the second floor as one of the guys slide a new refrigerator to the edge of the truck and then allow it to drop to the ground. Needless to say, I refused to take delivery of that appliance. The truck was unmarked and old looking. This is the second bad experience I have had with Best Buy delivery. Never again.

Salesmen were all standing in one group in there cubby hole for 5 minutes before someone came over to talk to me. I asked her to fit me with the new 4-38 mm Apple Watch. She was nice but told the other employees that she needed to go to lunch but she tried to do as much as she can but unfortunately she made a lot of errors. She put the band wrong and she made me type a code upside down. It was awkward and we lost the code. She then grabbed a 44 mm shield but then realized that it was the wrong size. She didn’t know how to reverse the charges so she asked me to go to return department after we complete the whole process. Then she really had to go so another salesman came to fix her mess.

We recently purchased a washing machine and dryer from Best Buy in Summerville SC. No problem with the appliances, but we got no operation details by the installers and they broke our cold water supply valve. After being assured that BestBuy would fix it, nothing was ever done and then they told us that they put in an insurance claim, but nothing. There also does not seem to be anyone at this insurance company. All we get is a recording and no one ever calls back. BEWARE.

Trying order a TV online to be installed. Had questions. Can't order with a store over the phone. But you can order on the phone with Bestbuy.com. Could not call the store to have someone else pick up order. Way too much bad EXPERIENCE to list it all. WORST EXPERIENCE EVER.

It took over an hour on hold and attempting to resolve a delivery issue. I tried to resolve online only to be put in an endless loop with no answer. When, after an hour of being on hold or going in circles on computer, I finally spoke to an operator, she could not answer a simple question about a scheduled delivery on the day it was due. The phone system at the Niles, Ohio store, #834, puts you into an endless loop. Twice I held for 20 minutes without anybody answering. I have a Best Buy reward membership but that did not help. I WILL NEVER USE BEST BUY, ORDER ONLINE OR ORDER IN STORE AGAIN. This experience was so bad it makes me want to even avoid shopping there in store again!

I purchased a cell phone online and they mailed it to me without scanning the barcode, causing a lot of problems including being accused of theft by my phone provider and being unable to use my new phone. I am furious.

We ordered a Premier 6 burner stove. The first delivery date was pushed forward by a week, as the stove was not in the warehouse after it was confirmed it would be delivered the next day. Upon receipt of the stove we realize the top grates were incorrect, and the oven door glass had slipped out of place. After several phone calls, we were advised to return and exchange, but the delivery would be another 4 weeks out. (We are now without a stove for 6 weeks). The day prior to the delivery we were informed that the return & exchange would be delayed yet another 2 weeks. I contacted the stove's manufacturer, who was very accommodating and immediately mailed us out the correct grates and explained how to fix the oven door. (For $2,000 we should not have to fix it ourselves.)

I purchased a washing machine just after Christmas 2018. We got a 5 year warranty from the store for the machine and was never told anything would exempt me from using the warranty. Best Buy cancelled my order and reordered everything without telling me causing me to get both phone calls and emails from them saying my order was cancelled the day I was expecting delivery and installation. After 2 hours of trying to reach someone, I was told this was on their end and the washer would still be delivered. A month and a half after delivery and installation (I had to purchase hoses new as well through them) my washer has started to leak all over the floor from what looks like the hose or the hose connection on the back of the machine. I called 4 times and was put on hold for over 40 minutes each time and hung up on several times by people while trying to get in touch with Geek Squad for my warranty.

I completed an order online for nearly $400 worth of goods from Best Buy and was guaranteed same day delivery for a few bucks more. Lo and behold they use some third party garbage delivery service. No window of delivery given so they showed up while I'm at work. They made one delivery attempt, then drove my items around all day. I call the store and ask if I can just pick up the order and I'm told no, the order must be cancelled and my credit card will be refunded minus the delivery that didn't even occur. Long story short, no items delivered. Now I'm stuck waiting for a refund and all Best Buy can do is say "You'll just have to reorder and pay for the items and delivery again." Nope. Not a chance, never again. I'll pay more for the items from a more reputable service like Amazon.

When I call on the telephone, I can only get recordings - no real people - and they refer you to their website which is not up to date. So I carried my LCD into a store to be recycled and was told NO - they don't do it for free - there is a $25 fee. Guess this is a Best Buy Secret that they don't want to publish on their website. And of course you can't call them on the phone with a question as it is all automated and they just refer you to their out of date website.

Purchased a new refrigerator from Best Buy and had it delivered. The delivery people measured everything and said it'll be a tight squeeze. My old refrigerator was bigger than the one that I bought, my wife overheard them say it looks like it was too much work. They didn't say anything to us. They hopped in their truck and just left us stranded with no refrigerator. Didn't say a word to us. Unbelievable.

Best Buy delivered a defective oven to my home. They use a terrible delivery service who at first refused to test the oven to ensure it works, then left the defective oven at my home rather than returning it. This led to hours on hold and in frustrating conversations with unhelpful and sometimes rude people from both Best Buy and the delivery company trying to arrange for a replacement, and when unsuccessful, ultimately a return. A return pick up was scheduled and the unaccountable delivery company never came, never called.

Purchased a new washer and dryer and was told the delivery people do any installation required... The truth of the matter, is that they will only install if the water and gas fittings will fit the hoses. They will NOT touch or change out fittings for Gas (this likely needs to be done for installation of a dryer). Water connections valves might also need to be changed. Please note if you are installing a washer and dryer in a new house you're will likely be fine, but for a house over 10 years old you should expect to call a plumber as well. The Geek Squad guys we got were nice, but they are not qualified to deal with changing anything connected to the home to do the installation...

I initiated a dishwasher warranty claim on Jan 30, and as of Mar 6 there has still been nobody out to look at it. Calling into the claim center has been especially frustrating, as they a very unhelpful. The repairman is 2 hours away, and won’t come out unless he has enough work. I have now bought another dishwasher and installed it. I would just like them to refund my warranty money. This is unprofessional, and disrespectful to their customers.

I came into Best Buy to fix an issue with my Omen computer. After finding out that the graphics card was trash and a new one would cost me about 650 dollars, I decided to get iBUYPOWER computer. Roman, Brandon, Andrea, and Jess were amazing. They took care of my product, got me a way more powerful computer with only a couple hundred bucks out of pocket. Not only did they transfer, install and update my computer, they did it within a day. IBUYPOWER is hands down one of my favorite computers. We were able to set it up and get out computer running within an hour of getting home. This has been the most pleasant, straightforward process. I am very happy with my product. The service at the Almaden Best Buy in San Jose.

I have been using Best Buy for major purchases for a few years now. I have bought everything from televisions to kitchen appliances here. Unfortunately, they just screwed me over. I ordered an oven. Great, I put it right on their credit card! My oven is broken, I need it, and it will match the dishwasher and refrigerator I already bought from them. But then, several days later, I got a text: oven won't arrive for over 7 weeks. So I call, and ask if I'm paying on the credit card now. I mention that Home Depot can bring it this week. I say, “I might need to cancel, is my credit card being charged while I wait???” Well, they looked up if my credit card was being charged right now, before install: it was. Also, they cancelled my order because I mentioned Home Depot could bring it sooner!

I placed an order for a dishwasher, refrigerator, range, freezer, microwave oven, and television online. I placed the order on February 2, 2019 and everything was supposed to be delivered today on February 28, 2019. I got a call from our local best buy store at 7:30 this morning to tell me they could not deliver appliances because they were not at the store yet and I would have to call the online number to set up a new delivery. Ok, I did that and was very upset to learn that appliances could not be delivered until March 18! I wish I had known yesterday, I would not have taken my old appliances to the recycling center!

A few months ago, while pricing an 85" Sony T.V. at the Ft. Lauderdale store, I purchased a Sony DVD player. I did not purchase their "Geek Squad" extended warranty because it would only duplicate the existing Manufacturer's 1 year warranty on their products. When the DVD stopped working, I called to inquire about how to have the unit repaired. Instead of telling me to bring the DVD player to he store and they would work with Sony to repair it, I was told to contact Sony and go through that process to get it repaired.

I called Best Buy on Lancaster to see if they had QuickBooks 2019 Desktop Pro which they had in stock. While I was on hold the phone message stated that they would meet or beat any price. I brought them the website price for Costco at a $149.99 while their price was 300. They insisted that there are 2 versions of QuickBooks Pro Desktop 2019 which I find unlikely and refused to meet the price.

Purchased a remote start and installation with Best Buy in Annapolis, MD. The tech installed the remote start and when I picked my car up, there was a service light on inside my Honda Pilot. I immediately walked back inside to tell the tech what happened and he acknowledged that he saw the light come on while he did the install but he was not sure how to fix it. He attempted to google it, but he said I would need to take it to Honda to figure out what is wrong. Honda told me to take it back to Best Buy but Best Buy repeated to take it to Honda, so I am getting the runaround.

My wife and I had gone to Best Buy to see what was offered to get a wireless headset to work with my flat screen tv. The salesman showed me a Bluetooth that he said would work with my tv. I explained to him that I wasn't sure that it would work as I had tried a different setup with my RCA output jacks and it didn't work. He told me to give it a try and if it didn't work I could return it with no problem. I couldn't get it to work. When I finally was able to get back to the store to return it, customer service said I only had 15 days to return it by. I explained that I was never told that by the salesman but the manager was happy to inform me that it's in the small print on the receipt.

I ordered a full 3-piece kitchen appliance set on Black Friday of 2018. Delivery took 3 weeks, and the fridge and range we're both damaged on delivery. After 5-10 phone calls, Best Buy agreed to replace the fridge and pay me $100 in gift cards to keep the range. I agreed to this and it took a month and me chasing them over several phone calls in order to get any action. On delivery of the second fridge, the team damaged the item again. After another month of phone calls I was offered a $150 gift card to keep the damaged fridge. I agreed to this but never received the gift card. Instead, they tried to re-send the $100 for the range.

I placed an order on the Best Buy website for a washer and dryer on 2/20/19. I also purchased the 5 year warranty and the old appliance removal. I was given a promised delivery date for 2/24/19, confirmed by email. On 2/21/19, I received an email to reschedule my delivery. I tried repeatedly to find out what happened, but was bounced around repeatedly to different people. I had to accept 2/25/19 for delivery. Apparently that was not clear, so I received another email today (2/22/19) to reschedule delivery. I called and was rescheduled for 2/25/19 between 12-4pm. 3 hours later I received another email informing me that my order has been cancelled.

I purchased a wifi extender for my convoluted house. It did not solve my problem. The store is not right around the corner, and I had to go out of town for a bit. When I tried to return it, I was told they wouldn't take it back because of their 15-day return policy. If that's what they need to do, well, they can do that, but I don't need to drive across town to buy stuff in their store that I can buy online with much greater ease.

I paid for the five year service plan for my microwave/convection oven. After just one year. The oven stopped working properly. GE device model PVM9179sfss would appear to power on, but the food would not be cooked. Secondly, the fan would turn on all by itself in the middle of the night, and I'd have to disconnect the power to get it to turn off. When I called the Geek Squad, I'd get the total run around. After being on hold for 45 minutes and being transferred three or four times, I'd get disconnected, sometimes it seemed purposefully. I called a total of 16 times and had the same experience.

I purchased a HP Laptop from Best Buy! The cursor would constantly move on its own. I exchanged the first laptop and the second one had the issue. I spoke with HP, who do not want to take responsibility because they do not manufacture the software. They dialed into the laptop and did a few things and the issue still remained. I returned the second laptop to Best Buy and they refused to give me a credit. They only wanted to sell me a subscription to the Geek Squad. I did not buy a laptop to cause me more headaches or money. I understand that a store can not constantly have people just returning item whenever and however but when I product has a known defect there should be leadway. I am truly disappointed with the product and Best Buy.

My son bought a Motorola cell phone from Best Buy for $399 and purchased a 2 year extended warranty for another $124. With tax his total was over $561 for a cell phone. In less than a year the phone started turning off and losing the charge. It would be fully charged and as soon as he would try to use it would go dead and cut off. He went to Walmart and purchased a new phone and I encouraged him to take the faulty phone back to Best Buy and utilize the extended warranty. He was told by the first person that they would either fix the phone or give him store credit and told us to have the Geek Squad do a diagnostic.

I bought a Powerbeats from Best Buy, it was in October 2017. I bought two laptops and the beats. When I asked if I should insure the headphones or the laptops the sales guy man told that all Apple products have a two-year warranty, so I figured that would be fine. My Powerbeats haven’t been working for the last 6 months And due to me being abroad I couldn’t return them. Today I took them back to Best Buy in Burnsville Centre and I asked someone from customer service to provide me With advice on what to do. Frankly he was rude and very very unprofessional I have never experienced anything like that in my life. I had always recommended Best Buy to family and friends and the one time I needed them to take some kind of ownership for selling me a bad product them treated me with utter disrespect. Best Buy have lost a loyal customer in me and anyone who Values customer service.

I pre-purchased Metro Exodus on Best Buy's website in January. I thought I would get it on or near the release date (February 15th), (or at the very least have the game shipped on the day of), NOPE! They aren't shipping the game until Monday February 25th. That's more than a week later. Stay clear from Best Buy for pre-releases, I should have gone through Amazon. I just wanted to support a company that has physical locations that I could walk into, because that's my preferred method of buying products. For online purchases with Best Buy is usually ok, but not for pre-sales evidently.

The last 3 big purchases I have made from Best Buy have been defective. Customer service and Geek Squad are not any help with these issues and are very rude. The last defective item I bought I end up losing money. I will no longer buy products from Best Buy. You should sell quality merchandise not items that WILL require a warranty.

I called Best Buy support to complete an order I was trying to purchase due to the Best Buy website not being able to verify my information. First of all, I could not receive one of the free items I was entitled to because it wasn't in stock. I could not even switch it out for another game for the same price for no additional charge or have the option to receive it once it was back in stock. I had asked for same day shipping, the associate gave me standard shipping. Yet the icing on the cake was that the associate had added another item to my cart, that I was already getting for free. So, I had to call Best Buy support back to cancel that item which took about 15 minutes. I understand that people make mistakes but this should not have played out like it did. Frankly I am disappointed but the silver lining is that I'm not paying for something I didn't ask for...I guess??

I recently purchased a laptop, monitor, and Microsoft Office Home & Student from Best Buy store. After reviewing the Microsoft product, I decided it did not provide the software program I needed. The purchase was on a card stock with a scratch off portion to reveal the product key. I did not install the software (download from internet) and did not scratch off the covering to reveal the product key.

I bought a laptop there less than a year ago. Well guess what? It crashed and it’s finals month... Took it back because I’m still under warranty. So I tell the lady and she says, "Nope sorry can find you in the system. There is nothing we can do. Call HP they will might help..." Ummm... okay so call HP. They tell me, "Yes you bought it at Best Buy August of last year..." Since the place I bought it from supposedly can’t track their product and keep their word HP has to handle it which is going to take 2 weeks... So yeah thanks. Maybe Fry's keeps their word. I know they price match.

Order a travel blender from Best Buy, got an email & message saying order will be ready in 1 hour; walked by to Best Buy after 3 hours; order wasn't ready but was told it will be here ("We had to ship it from another store"). Called Best Buy 1 hour before store closing time & I get told, "Sorry your product will not be available." AWESOME! Couldn't you make an effort to inform your customer? This kind of service isn't acceptable.

I don't usually trash a business because I truly believe that folks can make mistakes and we can move on...but I will NEVER recommed buying an appliance from BEST BUY and expect great or even good customer service. Bought a washer and dryer before Christmas...finally delivered last night at 8:30 pm after 3 attempts due to 3rd party failures...and then trying to talk to someone in customer service is HORRIBLE!!! Multiple phone calls, staying on hold for hours, installers not showing up, callbacks never returned, online status never updated, and no one talks to each other when transferred literally to multiple states. Talked to nearly 20-30 different people.

Best Buy really should shut their doors. The only thing their staff care about is making a sale, they lied and fought in front of us about who was going to get the sale, because they won't be there when we come back with a defective product! We were very clear about our needs and guess what? Yup, you guessed it, they clearly didn't have what we needed, so they sold us a piece of ** product that failed in every way! I am so disgusted that they get by with these antics, I will NEVER EVER buy another thing from Best Buy again, honestly, when the sales people fought in front of us over the sale I knew we should have walked away, but I felt so bad for the two of them I lied so they each got something, guess who got nothing???? The customer!!!! What is wrong with these companies?

I've never had a worse customer service experience. I ordered over $8,000 in appliances through their website to be delivered to my house. I scheduled to have them all delivered on a Monday, they called to tell me they wouldn't be coming because their truck broke down... Apparently they only have one truck... So I rescheduled for later that week. They simply didn't show up. I called and rescheduled again and again on day of delivery I get a call saying they can't deliver because an issue with the payment and I need to call my bank. I call the bank and the bank shows that the transaction has already gone through and the money is out of my account. I call back and get passed around to what felt like every person in the company to no avail.

How often has my son, a professional in his own vocation, averaging over $200,000.00 a year; has purchased thousands of dollars worth of television and other home appliances with this company. The minute he walks into this store, they follow him around, asking him questions in a very rude way. As I spoke with him about an incident I had on this past Monday, February 4, 2019, he shared his experiences. With the last incident he had, he told the employee, "My one-day pay is more than what you make in an entire month! If you continue to follow me around, I'm filing a discrimination lawsuit!"

I was scheduled to have an refrigerator and microwave delivered and installed today. (02/05 8am-12pm) They contacted me over 6 times via phone and e-mail to confirm. Gave them another 3 hrs. NO SHOW. Called them today many times. No show. Best Buy customer service doesn't even care. They hung up on me. POOR Customer service from the delivery service. Best Buy needs to hold them accountable. Canceled order. Will shop around.

I am completely disappointed with the Best Buy online service. I am a college student and going through a semester right now. studying in a IT course like Big data and having special configuration requirements feels like undeliverable things from Best Buy side.

Bad return policy with an extremely timeframe to return or exchange merchandise. Best Buy doesn't stay by it product and terrible customer service with Geek Squad at Owings Mills, Md. I have purchased to two HP laptops and one of my laptop hard drive went up within 1 1/2 month since purchasing item and the Geek Squad's manager wouldn't assist me with any resolution or send the item to the manufacturer to repair under 1 year warranty. Also, I have called Best Buy's headquarter and they were even worst and the warranty company hung up on me. I won't never purchase a computer at the Best Buy, ever!

I purchased a computer at Best Buy in Port Charlotte, Florida. The power cord, in my belief, was faulty, as it didn't fit flush into the jack. As it did power the computer, I surmised that it was how it was supposed to fit. Well, a prong broke off in the jack in less than two weeks of use. I returned to the Port Charlotte store where I was told that it was "consumer negligence" and they refused to process the return. I strongly contend that the cord was faulty and that Best Buy should have accepted the return and returned the product to Lenovo. Not only was I extremely upset that they wouldn't process a return, but horrified with the rudeness and condescending manner of one of the clerks at the desk. I have reported that employee to Corporate and have had the computer repaired and supplied with a new cord, which fits perfectly into the jack, thereby further justifying my assessment of a faulty cord.

Placed the order for a new Samsung refrigerator around 2018 Thanksgiving with water line install and relocation. There have been 3 attempts at delivery and Best Buy/Geek Squad have managed to mess the order up all 3 times - wasting a ton of my time & energy. I even took the day off on the 3rd delivery attempt to ensure things go right but still there were mistakes done by Best Buy/Geek Squad that resulted in failure 3 times in a row for the same product I ordered on bestbuy.com back in November. The first delivery was set for early December.

Move about every 2 yrs due to work. Purchase new appliances about every 24 mths for past 30 yrs. Have 3 homes with new appliances, all installed in past 7 yrs. I know the process well. Installers brings new hookups, dryer vent, washer lines. If not used - you get the purchase removed from your bill. I paid for installation of a new dryer vent. PROBLEM - a new dryer vent was not installed as my old vent was OK. But when I asked installer to remove it from my acceptance of services provided. He lied to me and said he installed a new one.

Hello, I frequent your stores in Clovis and Fresno and thought it VERY important I let you know of the treatment I received today from Palmer at your 7550 N. Blackstone, Fresno store. I am COMPLETELY offended and plan to let EVERYONE know of his wrong doing! As I waited for my husband to return from the restroom, I was browsing radio alarm clocks. I picked up the first box that was left open and saw it was too big for my liking so picked up the clock sitting next to it and proceeded to read the features of the clock on the box. It seemed to fit our needs and decided to take a quick look at the top of the clock (to check the size).

Best Buy is where I go to purchase all my electronics. So, imagine my surprise and disappointment when I went to renew my TOTAL TECH SUPPORT pkg. My coverage is about to expire, so I went in to the store with cash. Coverage with Webroot costs $199.00 for a year. So, I pulled out 2 $100.00 bills. They declined to take it. I was told that the purchase could only be made BY CREDIT CARD!!! What?!?

Bought new TiVo box. In less than 30 days it will not power up. Best Buy return policy 15 days - (what a joke). All who read this Amazon Prime only way to shop, let’s all work together to put Best Buy out of business. Will never step foot in another one of these stores. If you decide to visit just open the door, toss them your cash & leave.

I have never experienced a problem like this before in my life. Purchased an item online...did not come and they would not replace or refund. We have a camera at the door so we know it was not stolen at delivery. They keep asking for Additional days to look for item. 5 days has become 20 days. They tried to pass back to shipping company but they can’t find either. They won’t respond to specific questions within the email. I shop online all the time and have never experienced anything like this. They have lost a customer for life and this story will be shared. Shame on them in this day and age to fail so miserably on client problem resolution. Buyer beware!!

Serious mishandling by their insurance & BB after water damage! They caused water damage at our place. WE bought dishwasher and microwave. And they dropped dolly, that caused few tiles cracked. 1.5 months later adjuster came. Missed pictures. Then after 3 months we get no response. Their supervisor asked us to call our home insurance company and then our Home Insurance to deal with them. But that don't seem right. And then they wanted adjuster to visit again coz it was delayed.

We purchased an exterior camera for our home, the sale was great and available at Home Depot, Best Buy and Lowe's, and we chose to order thru Best Buy. They accepted our order and said would ship soon, after that we did not get any shipping advice and we kept checking and one day on our order it shows as cancelled. Yet online there shows stock available. We contacted Best Buy to get this fixed and no response. And now item is not on sale anywhere, if they could not deliver they should have said so upfront and why can they not deliver when they in fact have stock. Communication is horrible and the lack of customer care is horrible and not supply customer with product is horrible.

I called to report my GE bottom freezer fridge died. I bought it from Best Buy in August 2017. I purchased a 3 year warranty on it. So after sitting on hold for 45 minutes I get someone named Nathan and he scheduled me for a Tuesday (3 days later) for service. I called in the afternoon because I wanted to make sure they were still on schedule! No. I have no scheduled service for this!!! I get a Supervisor Jessica and she tells me no service call is scheduled. NOW I HAVE TO WAIT UNTIL FRIDAY!!! THIS IS NOT ANY WAY TO RUN A BUSINESS!!! RUN FROM BEST BUY!!! Do not buy or get a service contract. I do not recommend this at all. So you have a house with no fridge for 8 days??? This is not acceptable.

Last night, 1-14-19, I went onto the Best Buy website to research laptops and printers. I went through multiple menus and selected the items. I wanted to purchase, placing them in my cart ready to purchase. I went through the menus to complete sale and set up delivery. Entered payment information only to be halted, pretty much at the very last step, the website telling me that my chosen password was not suitable, even though their own "security meter" read off the scale, I was still told that it was "unsuitable" and after all the time invested, I was unable to complete my sale.

I purchased 9 televisions from Best Buy for a commercial application. I was offered a five year Geek Squad service/warranty for a very good price. I took the service contract. Within 3 weeks one of the televisions failed. I contacted Geek Squad to either have the TV replaced or repaired. When they arrived on site they told me that they would not service the television because it was mounted too high. I told them that the salesperson knew that it was a commercial application and nowhere in the agreement did it say anything about where the TVs were mounted or that it was my responsibility to get it to the floor.

No customer service from an authorized dealer. I purchased my Viper remote start from the Phanzone but they are no longer an authorized Viper dealer. Now I just purchased an additional factory remote for my fully functional system but following Viper’s instructions the replacement remote fails to pair. Viper customer service said to go to an authorized dealer for help and since you are the only one in Sioux City but you refuse to help.

I have a 12 year old car and for Christmas my family bought me a new car stereo with a prepaid installation package, for $180 on sale. They were assured that all I would have to do is make an appointment at a separate Best Buy location for the installation. Today (January 14) I called to schedule the installation, and was informed I must purchase specific "parts" for $200 first, and choose one of two dates in February and March for the appointment. I tried to call customer service at the Best Buy in West Hartford where the stereo was purchased, but no one answered the phone and after ten minutes, I hung up and drove there, unopened stereo with my name on a store pickup sticker on the box and the original receipt in hand.

I purchased a set of earbuds just after Christmas December 27th. I actually bought two pair. One of the sets would drop the audio whenever I looked to the right or raised my arm. The sound was intermittent. I took the defective unit back to Best Buy in Conroe Texas for an exchange. All I wanted to do was exchange the defective unit for one that worked properly. I spoke to a very irritating young man who told me an exchange was not possible because "it was not allowed in the system". I was advised to call the manufacturer and see if it could be replaced under warranty. I disagreed, I bought the product from Best Buy and I expect them to honor the sale and exchange the product. I was told I had an attitude. I stopped and told him to call his supervisor. When his supervisor came up he wasn't much friendlier than the first guy. Basically I was told the same thing, "Contact the manufacturer".

Laptop just stopped working. Brought to Geek Squad. he said it would be maximum $370 to replace motherboard and possibly turn on switch. I just spoke with them it will be well over $1000. I will never use them again.

After spending thousands of dollars in the last few months. I bought a TV that when unpacked was damaged. I called for some assistance the same day regarding return and was met with sarcasm, rudeness (one 'manager' hung up on me), and eventually NO help at all. I was almost in tears by this time. My advice, avoid this place. If I could give zero stars, I would. Shame on them.

I ordered a Insignia 4.3 cu ft top freezer refrigerator by calling in and speaking to an agent/representative by the name of Micah. The product was ordered on 01/05/19 and delivered on 1/11/19 which is great. Problem was the vegetable tray was Cracked all the way across the Top, and the pieces were laying at the bottom of the Tray. The refrigerator had a dime size dent it. This is very disturbing to me. I really don't think I will be doing business with Best Buy in the future. I've been a loyal customer for many years with them. I did all I could by calling and being transferred to encompass who did have any replacement part available. Best Buy claim is that they don't have replacement trays. I really don't understand it. I hear that the insignia brand is owned by Best Buy, but I'm really unsure of that.

As a My Rewards Elite Plus member, I ordered a $3,000 Samsung washer/dryer set. On delivery day, Best Buy showed up and said they could not find a parking space, so they left. I live in the downtown of a major U.S. city, so delivery trucks never find a parking spot. They usually park in the street and complete the delivery. My immediate calls to Best Buy resulted in being transferred repeatedly, many times to areas that could not assist me. When finally speaking with someone, they said that the truck could not return because it was 40 minutes away, even though only about 10 minutes elapsed since the truck left.

I would appreciate anyone's time to read or share my story below. I do not want to see this happen to anyone... I know it's long but cray. I removed the names because I do not want to burn anyone. I recently did an online order for an iPad and picked it up in store on 1/5/19. Upon returning home and attempting to set up the iPad I got to a Remote Management Screen that stated Costco was in control of the iPad. I called Apple Support and tried for 50 minutes to figure out why to no avail. It was then I decided to drive back to the Chesterfield, MO location.

As a rule: DO NOT SHOP AT BEST BUY, NOT THE STORES, NOT ONLINE, JUST AVOID. Its only value is to test out a product, anything you like you can find with less hassle on Amazon, directly from Microsoft or from Apple. This is a rule I didn't follow because Webroot is a Best Buy software product. They gave me a free 6 months and convinced me that I should buy an additional year. I did, however they fail to mention that the year long product expires a year from purchase, so you're not getting a full year of product even though you purchased a full year product. Customer Service is shameful, when I complained about the above the jerk told me he would hang up. They're closing hundreds of stores across the US for a reason, In NY use B&H or just shop online - much better than getting scammed by this low quality poor service company.

When purchasing a 5 year protection plan, it seem it would last 5 years no matter how many time they would have to fix the appliance or replace it. Not with Best Buy / Geek Squad, THeir protection plans are not really 5 years, UNLESS THE PRODUCT LAST 5 YEARS. They are a one time use plan. Piece dies in 18 months, you get a new one, but no protection plan unless you purchase a new one. They should rename their protection plans "ONE TIME USE up to 5 years."

This was the worst ** experience ever. The company said that they would ship my computer, which was out for a repair, to my house. Days and many calls after it was supposed to arrive, I find out that it’s in a location miles and miles away. I call and ask them if they could deliver it to me, and they say that I couldn’t pay over the phone. IT WAS SUPPOSED TO BE DELIVERED. I had already paid, and it was their mistake. I ended up missing very important deadlines at my job before I found the time to get it. I would think long and hard before entrusting your device into such a careless company.

The sales portion was fine but the installation was a nightmare. The first refrigerator was too large, okay, that’s our fault, no problem. We reordered the new one and there weren’t any damages with the fridge or our home with the fridge that was the wrong size/was bigger. The second order and fridge was smaller and fit the area where the kitchen belonged but our hardwood floor is now damaged. We have scratches here and there on the wall but that’s fixable, but the damages on our hardwood floor was hard to accept, since we just moved into our new home.

The sales portion was OK. But that's where it stops. The incompetency of the Best Buy group is extremely dissatisfactory. Unsure who and why they sent half my order back to Orlando, This tells me that this is a store not to deal with. Again sales was good, not pushy, no problem. Was awakened at 7:38 in the morning by a nasty subcontracted dispatcher for delivery. Was stupid questions like did I order it and do I want them to pick it up from the warehouse? What kind of idiot ask those questions? If I purchased it that means I want it. Jennifer and escalated problems was no help. After 31 calls it still wasn't resolved and I am still without the item I purchased and paid for in full. Do not purchase anything other than items under $20 from this company. Run don't walk from anything else.

I purchased a Lenovo Yoga (small laptop) Nov 30. The product was defective. It was within the first 30 days after purchase. I went to the Southfield, MI store to return it and the customer service rep, Camille, was unprofessional and rude. I had already been told that they would replace it (by another clerk)...when Camille came over and said absolutely not, that the computer looked like it had been dropped (which it absolutely had not.) There were no dings or dents associated with a dropped computer. I was told my only recourse would be to go to the manufacturer and that Best Buy would not do anything. She was so rude and so unhelpful. I basically asked her why, if it is under 30 days, and there is a problem with it, why won't Best Buy do anything to help? Instead of escalating the issue to a manager, she was abrupt and said, "You need to deal with the manufacturer. It's not a Best Buy problem."

When I made purchase ($1500) with store card, they credit the points to a wrong Best Buy account and I asked for the correction, then it took them forever to fix the mistakes they made. Best Buy deserves zero star, the worst company in the world! It should be named Worst Buy.

So I bought a Turtle Beach headset (specifically a recon 50x) about 4 months ago from Best Buy. Out of nowhere, the headset mic stopped working and the audio sometimes would not go through. I went to Best Buy to get a replacement but I did not have Geek Squad protection, so they said they couldn't do anything. I did not want to pay like 160 dollars for 2 year protection (All their other plans are expensive anyways). After that, I emailed Turtle Beach (the company who manufactured the headset in the first place) about my problem and now they are giving me a free replacement. Do not buy into Best Buy's overpriced Geek Squad protection. It's basically a whole scam operation because most items can be refunded or replaced by the original manufacturer.

I purchased a Samsung phone on 12/23/18. This was a gift for my husband. I used my own visa to pay for the phone, the 2 year warranty and a case. Immediately after they processed my order I received a notification that the case was out of stock. I sent a cancellation notification for the case. The receipt that I did receive indicated that the phone was shipped, the warranty was being processed. Then today - I opened up my bank account and discovered that Best Buy did not cancel the case and the cost for that case, 25.85 was presented for payment to my bank.

I recently placed an order at Bestbuy.com for an Insignia Chest freezer. Item arrived a day early for pick up, which was wonderful so I went ahead and borrowed a truck, drove 60 miles and got it home. Upon opening, I found that it was severely damaged in three different spots. While this was somewhat frustrating, I wasn't too upset and assumed the return process would be rather simple and that I would be offered an option for Best Buy to deliver me a new unit and offer to pick up the damaged one. Instead I was given the most ridiculous customer service I've ever encountered (and I've encountered some terrible service).

Best Buy runs the lowest quality customer services I’ve ever experienced. Such a disrespectful way to treat their customers. If corporate lets disgraceful people like Joe (store manager at Dewitt, NY) be in charge and a ‘role model,’ what can you expect from the lower ranking employees? He tried to sell me a very expensive but defective vacuum cleaner. And when I showed him the defect right at the register, he refused to bring another box saying ‘you can take it or leave it...would you like someone to escort you out of the store?’ Clearly a chauvinist (taking an advantage of a single mother) and a scammer. He saw I was desperate to buy this particular vacuum (my old Kenmore broke and I wanted to buy a new Dyson) and this Joe guy took a complete advantage of my situation.

Went to Best Buy in Williamsburg, VA today. Was shopping for a laptop for my daughter. First no one came to help me. Second when they did I told them exactly what I was looking for and showed them an ad from Walmart. The salesman told me the only thing compatible would be one with a smaller screen that was an off brand. Wouldn’t show me any other products or open box. Just assumed that I wanted that price. I had a lot of money in my pocket and could have asked me questions and got me to spend more probably. But judged me by the way I looked and that I had an ad from Walmart. I left and will not be going back to that store. I’ve never received good customer service there. I worked at Best Buy for 3 years and loved the company. Only left because I wanted to be a stay at home mom now.

They should call it Good Bye not Best Buy because they want nothing to do with you after your purchase. I have had my identity stolen three times from these uncaring individuals. They say "Sign up for a 2 years no interest credit card, isn’t that great?" Only to have their employees give out my info to their friends to steal my identity and then hold me accountable for the charges. I’ve had to go to the police four times now to try to prove it wasn’t me. My recommendation to you and everyone I know is to steer clear of Best Buy. No wonder Amazon is doing so well!

I purchased a Whirlpool French door refrigerator two years ago. It stopped cooling three weeks ago. Best Buy uses a third party repair service called Appliance Care of Texas. They have been out once and supposedly ordered a part that was to be here five days ago. Now they don’t answer calls and Best Buy is not helpful at all. Avoid all three companies. I did buy the extended warranty from Best Buy not realizing the extended meant an extended outage.

I purchased a Swann security camera system from Best Buy. The expert at Best Buy ordered a dome camera for that system at that time. 2 weeks later I received it to find out it will not work with my system. I returned it. Another Best Buy expert picked out the correct dome camera for that system. 2 weeks later I received the 2nd camera to find out it is still not correct. I returned the 2nd camera to Best Buy and was told that Best Buy is not excepting anymore returns. I called customer support and was told to contact Swann and have them pick the correct camera. Bring that information back to Best Buy and they will order it for me! Is this how you do business Best Buy?

I am writing this review following the poor customer service provided by Best Buy since November 21, 2018. On October 23, 2018, I Melsha ** and Kevin ** went into the Best Buy located on 2795 Richmond ave, Staten Island, N.Y. 10314 and spent $4,280.80 on Samsung kitchen appliances. We were greeted by employees ** and ** who assist us with our appliance needs. We purchase the Samsung stove, dishwasher, over the range microwave and the family Hub refrigerator. Unfortunately, the dishwasher was on backorder for four weeks and I preferred to wait until November 21, 2018 for the entire delivery.

I was giving Best Buy a second chance after having an issue 10 years ago with a return and they did not disappoint on their failure, again. I ordered a watch on December 18th that they said was available at another store and they would have it shipped and available on December 22nd. I went into the store on December 22nd and surprise it wasn't in yet. At this point I could have ordered the watch on Amazon and received it by Christmas but the guy at Best Buy said it should be in later that day. I called at 5pm, no response. I received an email at 6pm stating the watch would be delayed and wouldn't make it by Christmas and it was back ordered. So you sold me a watch that you also sold to someone else. Horrible business. I cancelled the order and was told I would receive an email within 48 hours concerning my refund. Never received an email or refund, even 5 days later. I hate this business and will go back to never buying from them.

I went to Best Buy to pick up an Apple Watch Series 4 and was told that I was overcharged $20 for tax, so I asked her If I’ll get a refund and she said ‘yes it’ll show on your receipt.’ She then asked me if I want paper or email receipt and I said email. I did not get any receipt and any refund and when I opened the watch I bought it’s damaged and does not look like brand new. *I have photos of the box still sealed but the flaps were obvious opened as it’s folded already versus a new box where the flaps will be smooth.* So I decided to go back to the store and asked manager SHAYNE ** if that’s how his name is spelled in BEST BUY MILPITAS CALIFORNIA December 23, 2018 at 4 pm about the $20 overcharge and told me it’s impossible there’s $20 overcharge for tax because they’re already pre taxed when we buy the item.

Bought all appliances from Best Buy. Not going to talk about them. Pretty good quality and prices. Also was sold the Geek Squad super package and was told “any issues we had, they would be all over it”. The problems start when you have to call customer service. What a nightmare! Endless time on hold, passed around from person to person, information ball dropping, no communication between departments. Don’t bother buying any Geek Squad upgrade packages.

I ordered a computer for my son for Christmas. It was available for less money on another site but Best Buy had an earlier shipping date. Computer was ordered on Dec. 15th and promised delivery by Dec. 21st. It is now delayed until Dec. 27th. I understand a delay but six days is a bit much. Wish I had gone with the other site and saved money. Talked with Best Buy online chat and they basically said not to worry that I would get it by the 27th. That does not help on Christmas morning with a 13 year old boy. Thinking at least a gift certificate would have been nice. No sympathy on their part.

You are playing games with your price match guarantee. You can see what I’m talking about by reviewing my purchase history. I bought a MacBook on 12/18. The price went down by $300 on 12/21 for a one day sale. I called to get a refund of my $300. The sku # and model #’s were off by 1 digit and the customer service rep would not honor the lower price.

I purchased the limited edition LOL surprise box for my daughter for Christmas. The box of toys is big and I have never seen anything shipped from anywhere not packaged. UPS delivered the package, after it being delayed a day, and the box itself just had the stickers on it for the shipping. First and foremost, it's no one's business what is being delivered to me on top of putting me in danger due to my items being exposed. It's the holiday's and people are desperate. Anyone could've ran up and robbed me because they saw and wanted what was shipped.

Best Buy should delete the word "best" from its name. I bought a Samsung phone from the New York City Fifth Avenue store (44th Street, Manhattan). I told them it was a gift for my daughter in Israel. The salesperson didn't bother to advise me that the "guarantee" was confined to the US, but tried to sell me an extended guarantee for a longer period. The sales slip stated that pre-holiday purchases could be returned for a longer period than usual (some time well into January). But this does not apply to phones, I learned. The phone was defective. The Samsung lab in Tel Aviv advised that there was a major defect in the screen. Best Buy refused to allow a return of the phone. In fact, Best Buy does everything possible to frustrate an attempt to communicate the problem. When I called customer service and explained the problem and that I was calling from overseas, they said they would connect me to the phone department.

It is so hard for me to even write about this experience. Back in August of 2018, I pre-ordered a very expensive electronic item, it was around $428. The item was due to be released in November of 2018. Come release day, I got a text message stating that my RESERVED PRE-ORDERED ITEM WAS OUT OF STOCK! Now, how in the world does an item you paid for months in advance is out of stock on release day? Well, I contacted Best Buy immediately regarding this. The customer service representative that I dealt with was a conniving idiot.

The manager of the San Carlos Best Buy store (**) took the time to investigate the issue this morning even through it didn't appear to be his responsibility. He determined Box 2 had been shipped to another Best Buy location. He will pick-up the box today so I can get it today. Xmas saved.

The sound system seemed fine when the young man installed it. Later we couldn't get the rear speakers to work past a low sound and that was raspy and unpleasant. While I thought the sound bar OK my husband has a better ear for music and said it has a tinny sound. While waiting for them to come out and resolve our issues we found our receipt shows the purchase is for a different system than the box shows and the system that was delivered is $200 plus less than what we were charged so, apparently, we were overcharged over $200 for a system that isn't working properly.

I purchased an expensive pen for a tablet as a gift for my brother. The package arrived without anything in it. They said they would escalate my case and get back to me in 48 - 72 hours. Then it was to be 3 - 5 business days. The next time they said it would take 5 - 7 days to look into it. The next time I called they said it would take 7 - 10 business days. The next time I called, they said nothing had been done and they would now escalate this claim. They have taken my money and given me nothing. They will not say when they will get back to me if ever. This is so unethical.

I purchased a TV with certain specifications on their Black Friday offer. When I went to pick up at the Florida City store not only did they wanted to give me a damaged vent TV box but they gave me the wrong TV which I didn't realized until I had gotten home. I chat online to discuss the challenge which they created an ID case number and said someone was going to call me back. After two days without a callback, I called the Florida City store to see if they were able to assist me. However, I was left on hold for 52 minutes with no response.

If you have a delivery scheduled from Best Buy, you need to wait by your front door. They did not call 30 minutes in advance, as they promised. My husband, who took off of work to be home for the delivery was on our back porch for 2 minutes speaking with another worker who was working on our floors. The delivery person rang the doorbell, and when my husband came back in the house, they were driving away. We both spent the next 2.5 hours on hold while the delivery company tried to reach the deliverers. They never answered the phone, and our delivery is now delayed another week. Horrible service! They also have 2 different numbers to call to reach us, and they only called the one. We do NOT recommend this delivery company.

Read the fine print very carefully. When I bought my Samsung S9+ the sale rep stated that it will cover for drop of phone. But he did not mention anything about a service fee for replacement of phone. I just wanted the screen to be fixed but the Geek Squad said that I had to get the replacement and they can not just fix the screen. This is a scam and I do not recommend this protection to anyone and will express my opinion in every website I can.

I called the local store to get a quote on an installation and nobody answered the phone. I was on hold for 1 hour before I gave up and called the customer service line. I finally reached someone in a different department and they called the store and told me that they didn't have anyone in that department that just answered phones. I was told that they would get someone to answer and he would transfer me. The phone is still ringing unanswered for about 25 minutes now. I guess I will have to go to someone else since they don't want my business.

After my experience with ordering from Best Buy online I am not surprised at all that Amazon dominates the online shopping spectrum. I can honestly say that this company completely lies when it comes to advertising. My first order was for two smartwatches. I paid the additional shipping fees for next day delivery. 1 watch did show up the next day but the 2nd one did not show up for 5 more days. As a matter of fact it showed up on the same day it would have if I picked the free shipping option. I was livid.

I try to purchase from organizations other than Amazon to protect retail as I have been in it for 30 years and want to see brands win their battle. I purchased a TV from Best Buy on 12/1 to be delivered on 12/15 and received a confirmation number that the product would be delivered between 12-5. I received no notification that they canceled my delivery. After waiting 40 minutes to speak to a human being I was politely informed that they did not have the product and would not be able to fill my order until the first of the year. I asked why they confirmed the order if they did not have the product and was told it was out of their control. HINT... Don't promise something you can't deliver!! I wasted 2 weeks (while you had my money) thinking that you would live up to your promise. I returned my item and contacted Target and got my TV within 2 hours. ***Any question as to why your company is in trouble???

I've had it with Best Buy. Cancelled my membership and took all my rewards points. Phone support you will spend hours getting nowhere. They can't speak good English and can't help you with any problems. You will also spend hours getting nowhere. They cancelled my membership and took all my rewards points. All of my previous orders were gone as well. I had no way to look up receipts and because I have no receipts I can't return any product I bought. They offered trade in program on my brand new items I purchased from them. This company is a joke and is out to get your money. Beware!!!

I bought a Tv and soundbar from the Franconia-Springfield store of Best Buy. They neglected to mention that the tv came with a Galaxy Tab. In the process of sorting it out after I found out online, they overcharged me. I didn’t know until I wanted to make a payment today. The manager STEFAN ( an ** bearded man) was called in and he was so rude and arrogant. He initially said they didn’t make a mistake. When I pointed it out to him he lied that he never said that in an instant! The next thing I know he threatens to throw me out of the store if I keep insisting he said it. I’ve never felt so insulted in my life. I don’t know why he still has a job there. He shouldn’t be working anywhere in the country where human interaction is needed. He’s so self-centered, rude, arrogant and incompetent!

They have terrible customer service. I ordered 2 small item online because on their website it was a day delivery item was mentioned. But they didn’t deliver. I called them and told them that I'm Home waiting, please deliver it today. They said no. I wanted to a supervisor, they ignored me. Suggest me call the carrier which is not my business. I don’t sell things. I’m the customer. Their agent repeated herself like a machine. I wanted cancel it. She said they cannot do that as well. I lost my all time today. They want me to spend my time to wait and to return it back on Monday as well. So they want me lost my two day because of their fault.

This complained is filed again Best Buy location in Rockville, MD and the customer service experience at this store in particular. Please be aware that the Geek Squad technicians at that store and the technician who is responsible for installing the cameras and remotes for the car are operating under an expired licenses. The employee who would greet you at the door are obviously not allowed to have lunch and breaks so they would greet you at the door with their mouth wide open chewing so you can hear the food crunching as you enter the store.

I love this computer, it's really nice and the specs are amazing for the price! I will definitely let my friends know about this and they might get one too. I also might buy accessories from here and other things.

I am writing to you today in regards to the recent experience my son and I had at the store you are overseeing while having installation of the rear and side view cameras done along with the remote start. First of all, after having the cameras and remote start installation done past Friday (my car was at the shop for seven hours), I had to come back to the store the very next day as my son and I realized the next morning that the front passenger seat door cannot be open from inside. We knew right away that it was obviously an issue with installation as we had no such problem with the car in the past.

I called into inform the customer care that I got a wrong item in the shipment and I was given options that were not really friendly. I asked the agent to send me the product first before I return, but she said that it was not possible. I told her that for your mistake I have to make a 40 mile trip just to get the mouse. Ideally Best Buy should take care of their mistake. The agent who I spoke to did not treat me right. On asking to speak to a supervisor, I was put on hold and no one came to the phone. This is a tactic that the customer care guys not employ, put you on hold and never come back so that the customer disconnects on his own. For a company like Best Buy this is the worst attitude that a customer care can have.

Complaint Type: Customer Service Issues. Problem: We were promised our wall oven by Thanksgiving. Had appointments set up for Saturday before. After waiting all day they called and said it would be delivered the Mon. before then called cancelled again! Set up for day before Thanksgiving waited until 3. They called and cancelled again! We bought 4 appliances in order to get discount from GE. Best Buy wouldn’t even sell the wall oven until they sent a person from there to measure for it. He came measured and sold us the appliances at our home set up everything no problem except I had to pay by credit card after he finished all the details. By phone, here is the other problem, No receipt!

Don’t trust Best Buy’s low prices. Best Buy had the best price for the Apple Watch I was buying for a Christmas gift, so I ordered one online from them on November 25. Delivery was promised two days later. When it didn’t arrive, I checked the tracking and it said delivery delayed. I checked tracking a couple of days later and it stated that UPS had reported damage to the package to Best Buy. Best Buy never contacted me to inform me or to send a new watch. I finally was able to reach customer service, and they promised to send a new one in two days.

My wife and I were looking at Chromebooks at our local Best Buy in Green Bay on Saturday 12-8-18. The one we were interested in that was on sale was not available in the store online. After the sale 12-10-18 they are suddenly available but at full price. Called store and all they could say was sorry we can't do anything about it. This situation does not seem like a fair sales practice.

I bought a TV at the end of November from the Best Buy website, and it was supposed to be delivered on 05 DECEMBER 2018. On 12/5/18, I didn't receive a TV delivery, but got an email stating my order was in limbo. The TV might be delivered by 03 January 2019, but if not, Best Buy will go ahead and just cancel my order via email. There's no coupon, price matching, rain check, or substitution. Nothing. I'm giving the gift recipient an IOU to open on Christmas stating they might receive a TV on 1/3/19, but if not, better luck next Christmas. Sorry, my budget doesn't allow for backup purchases to counteract corporate screw ups.

Boynton Beach store, Boynton Beach, Florida. On December 9, 2018 I purchased the Nikon 7209 camera/lens at $999.99 and the Sony WH-1000m3 headphones at $347.00, rounding total around $1500.00. One of the sale guys followed me around the store before I paid and noted that the camera did not come with a memory card and that he could help me with that. Very appreciated, at first. While assisting me another sales guy approached and the two briefly argued about who was helping me. While listening to them go back and forth, what a joke, I began looking at tripods because that I would need also. Both of these young guys were ridiculous arguing which one was going to check me out at the register. They both stated they do not receive commissions, yeah right! It didn’t matter to me one way or the other.

After dealing with Samsung for two months, I finally got credit to change out a defective tv. Samsung rep. contacted me on a Sunday night telling me to go to Best Buy, they sent credit to the store in my name for $402.00 and gave me a confirmation number to give to them, well I got the same tv but it was on sale for $100 difference, they refused to give me credit for the remainder of my money. I explained that I had the credit for the original money I spent. They even showed me on the computer screen the amount and still refused to let me select a product or credit my charge card... In fact they told me I should have done this via their website...

I ordered 2 items online on December 4th, went into the store to pick them up and they only had one of my items. I am still waiting on them to refund my money. Today is December 8th and my money still has not been put back into my account. The Customer Service Rep that waited on me at the store located in Waco was rude with no customer service skills at all. I will never shop at Best Buy ever again until they make some changes in their policies of refunding customers their money back. It takes all of a few seconds to snatch your money off your card and forever to put it back on your card.

Over 1000.00 on laptop with over 300 in extended warranty. Cracked screen within three months. They said they couldn't find a screen. I did two places online, one was the maker of the screens... They didn't care. They used up my extended WARRANTY and gave money back for computer but out the 300+ warranty... only because they would have not made money on me from the extended warranty. And top it off I said I will replace the screen myself and cancel the warranty. They said they tossed it in the garbage. Hard to think they didn't use the parts for other computers on a three month old computer... Then they talked just nasty to me. Yelled at me when I was leaving the store that I had to take the offer that day or I would never get anything, we are talking. I was by the door and they was at the exchange counter. Sad sad store.

I ORDERED A APPLE WATCH ON CYBER MONDAY. NOTICED I DIDNT RECEIVE. CHECKED IT WAS DELIVERED TO A DIFF ADD. Called. Said they would resend a new one. They sent it again to the wrong address, not listed on my account. Made at least 50 calls, told me to call police, told them, "Not my job, you sent it to a incorrect address." After them sending it out numerous times, I called UPS to cancel the delivery and mail back to Best Buy (which they should have done). They keep sending emails to a different email address that I tell them is not mine, but yet they don't correct it!

November 22, 2018 ordered a Netgear AC2400 Smart Router from BEST BUY'S ONLINE WEBSITE. Hooked up the Router and it all works fine, however, there was NO MANUAL included in the box. I called the Netgear Customer Care number and they told me to return the entire unit, box and all, to BEST BUY for another one in the box since they could not send just the manual. Firstly, I live 1 1/2 hours from the nearest BEST BUY. That's about $20 in gas round-trip not to mention that I need the wifi ability for my business and my children's academic requirements. They also said that I could DOWNLOAD the manual online. That's going to cost me for ink and paper for something that SHOULD HAVE BEEN INCLUDED IN THE BOX! Why can't they just send me a manual.

Worse service. To be exact to where it finalized my buying power with this company? It’s their Porter Ranch CA store. If you want be screwed with a purchase. Come to Best Buy. If you can at least see a good value and a company is willing to stand with a customer’s concern? It’s not in this company. Stay away from “Best” (Worse) “Buy”.

Best Buy placed my MacBook Pro order on Black Friday and FIVE days later said it was out of stock AFTER all the Black Friday deals are over! If the item was out of stock it NEVER should have allowed me to even place the order, it should have said SOLD OUT! Instead of taking FIVE days to tell me they cancelled my order? Then I tried talking to a manager which NEVER happened after talking to a lady who barely spoke English for 45 minutes telling me there is nothing to be done. I have NEVER had such a horrible experience with a company and will warn others to stay away from a company that takes your money/order and then says it is out of stock!

I ordered a Samsung tablet on Nov 22, '18. The order went through. I was told I could pick up at Springfield store on Dec 1, '18. They said I would receive an e-mail. It was getting late in the day, so I called. I was told it was on a truck in route to store. I later received an e-mail, telling me the product was out of stock. "You could continue to wait, if it wasn't available by 12/31/18, then your money would be refunded." All these customers ordered these and the cost was taken from your bank acct. All this time and all these purchasers. All the money received from consumers. If you cancelled you had to wait 7 to 10 days for your money. This was a real con job.

My experience with ordering from Best Buy has been nothing short of horrific. I ordered the Haier Portable Washer on September 30th. When I was given my delivery date a couple days later, I was surprised to see it listed as November 10th (almost a month and a half away from my order date as well as on a weekend). I called the Customer Service number provided to inquire about canceling my order and was informed that I would not receive a refund for 3 weeks. This meant I could not purchase from another company and that waiting to do so would bring me near the delivery date.

Went to Best Buy to buy gaming computer and the salesman recommended what we needed so we got written documentation for what we needed with price. The sale was on for 7 days. We went back a few days later to purchase computer and the price was ($200) more than he told us. The sales person got the manager (Mario) and he said that was the price and that was that. Mario told us we were welcome to leave now. This is the third time this has happened at the Wooster, Ohio location to us. I would never recommend or buy anything from Best Buy. Way to go Mario. You saved me over $1000.

We ordered a tv and were given a time frame of 12:30 to 2:30. The day off around 12:30 they call to say the delivery agent is running behind schedule but refuse to give an approximate of how much behind schedule. Just said to be in 1/2 hour of our apartment so that we can come back home when the delivery agent calls. How inconsiderate can a person be to expect that we leave all our jobs and wait around with no delivery window. To make things worse the delivery guys never show up that day. No follow up call as to what happened. No call to reschedule. Best Buy should rename itself to WorstBuy. No respect for other people’s time and when you question the customer service agents they just hang up on you.

Purchased three appliances on the 11/17/2018. Two refrigerators and a gas range stove. These appliances were for two separate addresses less than 5 miles apart. Come delivery day I received a call on the day itself that the items are not in the warehouse so they had to reschedule for another time. Second day same problem so I went to the store and spoke with the manager in the appliance department (Kevin) who assured me that he would look into and rectify the issue. Received a notification via email of new date (12/01/18) and time window (1pm-6pm), Day 3 received a phone call around 915am from the delivery guy that he is 15 minutes away.

I ordered a stove for delivery. During the initial delivery call, my window of time was from 12:00n -5:30p. With all the technology in the world they couldn't provide me with a smaller window of time? The next day I scheduled 1/2 a day off work so that I could be home to receive my delivery. About two days prior to my delivery, via email, the delivery time changed to 3:30 -5:30p. The day of my delivery I sat at home waiting from 12:30p until 5:45pm; still no delivery. It took me almost half an hr to find a contact number on their website.

You should set your rewards account to bank the points so they don't expire... Not entirely true. After a period of inactivity your points can be deleted for inactivity without warning. I lost $250 worth. So the best option is just don't do business with Best Buy. If you do, keep an eye on your account because they will issue certificates without warning and these will expire. If you are not watching they issue the certificates with no e-mail or other message and then they expire and you lose. I choose to never do business with them again and to have $250 worth of points, I spent a lot of money with them in the past. They simply don't care about customers. Avoid them.

This was the most disgusting experience I ever had. First I contacted the Geek Squad to set up a consultation for my home. It was all set up. Well the day of the appointment I noticed that they had set up the wrong day. So I went and called them. I was transferred 3 DIFFERENT Times, GIVING THEM ALL THE INFORMATION 3 damn times, then they claimed they had to send me to another area. Well they said it was busy but if I pressed 1 I would get another call back in 20 minutes. First they said 20 minutes, then it went to 45 minutes, to 1 hour. Well I got the call back, but now I been on hold again and have not been able to speak to a live person at all. Been on hold for 30 minutes. SO PLEASE PLEASE PLEASE go anywhere else but to best buy. They will never get any of money EVER AGAIN!!

Had to contact customer service due to my order being automatically cancelled within 2-3 minutes of it being placed. Please keep in mind, my order was a whopping $2.12. First of all Best Buy, hire from the USA!!! This outsourcing BS is ridiculous. 4 phone calls and still no resolution so I said ** Best Buy! It's amazing that you're still in business. All of this frustration over a $10 reward certificate that could not be put back into by account for at least 3-5 business days. What a complete joke. There are way too many other business out there that will earn my business from now on. People of the USA, use your common sense and BOYCOTT Best Buy as they are the WORST Buy!!!

Best Buy has the worst customer service. I bought a TV on 15 November and talked with the customer service to schedule a delivery for 19 November. On 19 November no tv or phone call about the delivery. They never showed up to deliver the TV called customer service to find out what happen to the delivery. I was on hold for about two hours and still no answer about it just that it would be delivered on 21 November. On 21 November no delivery/call to tell us it would not be delivered. Then after another two hours with customer service they stated the delivery would be 27 November. On 27 November no tv but now customer service is tell me that the system state that the TV was delivered. Don't buy anything from Best Buy.

We researched before purchasing and decided to go with Best Buy. We bought a big screen tv, audio and laptops. We had to schedule a delivery due to high cost items requiring signature. UPS showed up 3 hours late, and ended up not even having the package. Best Buy stated they were on their way but I told them I wouldn't be here due to not having enough PTO. The UPS guy said if another driver comes they would leave it. Best Buy blames carrier but never offered to contact driver to have delivery estimate nor any kind of refund for all the problems. If I have to take another day off work I lose money.

I had two issues with Best Buy and well, actually three. The first is that they misdirected me at first place via their advertisement for early Black Friday for elite members. And worst, I was lied or misinformed by the customer agent. I was told to come back and make price adjustments but when I came back, they said there is no such a thing. Otherwise, I would have returned my laptop back and got a new one. And finally, my third issue, even though I had escalated this issue to Best Buy management and to be honest, I was also disappointed in the way they handled the issue. But let's see what they would do in the long term...

Actually the "1" star is too much to this company, but unfortunately there is no less! I bought a TV from Best Buy (Fairfax Store), we set a date for the delivery, then at the day of the delivery, many stupid acts happened by the one who was supposed to do this job! I tried hard to reschedule for the delivery, but nothing helps, I couldn't do it online, I couldn't do it over the phone, nor even in the store!

I was ready to make a purchase last night at 1:15 am when all of a sudden the price on a SIM card changes to the regular price. I called them in the morning to request they honor the sale price and the answer was a flat no. Go ahead and search for a lower price and we'll match it. Best buy is a company that doesn't care about satisfying the customer. Over a measly SIM card they jeopardize a relationship. Unbelievable.