Best Buy Reviews

I purchased an $800.00 Lenovo laptop from Best Buy in August of 2018 for my daughter to use while away at College. In less than a year the LCD display went out and the Geek Squad replaced it. A year later a similar problem cropped up and I took to them again to fix it. The Geek Squad told me that this laptop had a defect but failed to tell me the first time.

I ordered a Christmas gift for my kid and they cancelled it. Called to try and get it figured out. They said it was a cc issue but they shipped it (obviously not the issue). The day they claimed they tried to deliver it I was home all day and it snowed the night before, there were NO tracks, truck or otherwise in the driveway or to the door. Then they said it was because I didn't reschedule a delivery time (the link supplied sent me to a hair salon in Canada). They canceled my order because of their issues and now I have no Christmas gift for my kid. They offered ZERO solutions. Will Never use Best Buy again. Will tell as many people as possible.

BUYER BEWARE - I ordered a TV that was on sale-online to be picked up at Best Buy in Rock Hill SC. When I was emailed my receipt and order confirmation, it said it is available for pick up in South Portland ME (16 hours drive from where I live). When I called to get their error corrected, I was told that they will not fix the error and I needed to go online and cancel the order as it is no longer available or go pick it up in Maine. The customer service rep, without my permission, cancelled the order and now I have no TV for my son for Christmas and the purchase STILL is on my credit card. Very POOR service. From this point forward, I will not purchase anything from Best Buy nor would I recommend anyone to buy anything from Best Buy.

Geek Squad delivered my furniture to the wrong address, blamed me for their mistake, and told me that it was up to me to get the item to my home. Two Geek Customer Service reps told me they would fix the issue and deliver the furniture to my home "within the hour." I received neither my purchase nor any other communication the rest of that afternoon/evening. The next day I had to call Geek Customer Service again and they told me the mistake was mine and it was up to me to retrieve my furniture from where they delivered it by mistake. I spoke with the delivery driver beforehand. He told me he was "ten minutes away." I told him that I would meet him out front because I had parking for their vehicle.

I thought buying a dishwasher from Best Buy w/ installation would be a good experience. Unfortunately, it's been far from it. If you're thinking about doing so, I would highly recommend you look elsewhere. To put it short, I purchased 3 weeks ago and my installation has been rescheduled 4 times and I'm given no reason why. Twice I've had to take the day off from work and was literally told both times during my appointment time they would need to reschedule. This is insane. I've tried to speak with a supervisor and was put on hold for 45 minutes and then they hung up on me and didn't even try me back. I sent a message to Best Buy through Facebook about this experience and nothing. What a terrible experience.

I have bought a Tv yesterday, and today after spoking to 4 different online agents, I was told my order was ready for the pick up. But after I got to the store, they kept telling me my order was not ready yet. Then I tried to contact them and get a response on social media, one of the employees laughed at my comments and mocked me. That was the best customer experience ever!!! I paid for something that I could not received and I was laughed at! Best store!

Good luck trying to make a claim on the Geek Squad warranty. It has been 31 days and Geek Squad points me to AIG, the insurance company that backs the claim who points the finger to a tv repair company that when called says Geek Squad “throws them under the bus”? Came to the store and they couldn’t figure out what to do stating there are two systems and they can only see one. I had to finally leave and ask for a call when they figure it out? The store called to say it was all worked out and to come back to the store tomorrow. Also the TV repair shop also called back saying he needed to order parts that would be shipped to my house and when I get them, to call and schedule a repair date. Complete run around, this is a terrible warranty, I would caution anyone when purchasing this from Best Buy.

Multiple failures:

On September 16, 2020, I purchased a Best Buy gift card from CVS Store # 8756 for $500.00. When I got home to use the card, the four digit number unreadable. I returned to CVS #8756 and was told to call Best Buy, Best Buy told me that it was now CVS’ responsibility. CVS told me that there was nothing they could do. I called Best Buy and was told that since I had used a 3rd party vendor, it was their responsibility. I called customer service and told them that the card was damaged. My patience has worn thin. This was for $500, which is no small amount. CVS tried contacting Best Buy and they said that the card was activated (anytime you guy a gift card, they activated at the register - this ensures that is was not stollen). This card was NEVER USED. Best Buy's C/S has been rude and unaccommodating. And they don't care. Best Buy -- not a chance..

This review is more about loyalty and good customer service than anything else after being charged a 100+% promotional interest penalty. I made a mistake, and had a promotional purchase being paid on a monthly "auto pay" from my bank. I didn't pay attention to my monthly statements, because I knew it was being paid every month (early every month). When I did look at recent statements, I noticed a problem. When I went back a few months, I saw where I received a $457 interest charge on a $422 remaining balance. I immediately called when I found the problem , and was told since a few months had passed there was nothing they could do now. I told them I would have paid the $422 if I would have known to avoid a 110+% interest charge.

My iOS phone needed a new battery. I had an appointment on Sat, Nov 7. Before accepting my phone they ran diagnostics. Nothing was found amiss. I returned 1.5hr later - they ran another diagnostic and said my home button was no longer working. It had been working before the battery change, now it was not. The ONLY option they gave me was to leave it & pay $$$$ for a new button or to activate AssistedTouch button. I had only enough money for the battery, now I’m stuck with a button that requires 3x number of taps to navigate my apps and one that gets in the way of EVERY SINGLE app I use. They cared not one bit for the damage they did.

I went to Best Buy website to order a printer. I selected one and I checked out. I provided all my information including credit card information. I kept waiting for a link to show the status of my order. It never showed up. I checked my email. Still nothing. I went back to my account on Best Buy. It showed I still had something in my cart. It was the same printer, so I checked out again. Once again I check to see what my order number was. There was still no evidence of anything being ordered. It showed my last purchase was in June over six months ago. I checked my credit card and it showed two purchases back to back of the same item that I had been trying to order. I called customer service. I was on hold 54 minutes when I finally gave up.

I ordered a TV on October 26, 2020 to be installed. The delivery date was Nov. 11 2020 (2 weeks after order). That's fine, I'll wait. When Nov. 11 came and no Best Buy. I called and they said that on October 30th the delivery was cancelled and needed to be rescheduled. NO EMAIL. NO PHONE CALL. NOTHING! Now I will be waiting another week for delivery! I tried to complain and she said there was no one to complain to. THIS IS SO FRUSTRATING. I will not buy from Best Buy again!

I called my local Best Buy store and was told to either go to their website or call a given number to get answers to my questions. What a time waster! Neither works, and it leads you in circles. Shame on Best Buy for wasting everybody's time!!! I got answers and the product I needed quickly at Memory Express. I will never go near them again!

This will be the fourth repair that we will have on our refrigerator. I set up the appointment last week. Did the confirmation then two days later the appointment was canceled. Said that they were waiting on repairs even though there was no repairs to be made. It was a diagnostic because this repair should qualify for the no lemon Exchange so I reschedule the appointment for today 11/4 and nobody showed up despite my calling Best Buy three times during the day to try to get an update and they just told me the same thing that they would be out between 8 and 5 and would call me when half an hour before they came out. Well they did not. I took the day off of work to sit and wait and nobody showed up. That's why I didn't even have the respect for my time to call me and say they weren't going to call me.

I upgraded my phone at Best Buy and 2 days later I noticed a small crack on the screen. I went to Best Buy to have it fixed or replaced, but 2 managers didn't want to help or said there is nothing they can do on the store level, so gave me the customer to customer service. I called them and was transferred to the phone department and he told me it was a store issue, I asked for a manager and waited 1 1/2 on hold and no one came to help with this issue. I'm very disappointed with Best Buy and the whole experience, I have bought many items from Best Buy in the past, But no more. I will take my business elsewhere. Very disappointed in Best buy and their customer service or lack of.

I tried to buy a drone and pay with a check. They use a fraudulent check verification firm called Telecheck. They denied me. Twice. They said that that my account was fraudulent. I went to the bank and everything is ok with the account. I could get no help at all with the Best Buy employees. They just shrugged and said, "sorry for the inconvenience."

I purchased a 4 piece kitchen appliances. I purchased the install and the extended warranty. They changed the order and forgot to add the extended warranty on one of the produces. You can see in my order where they added the produce and canceled it not once, but twice. Both times they had put the extended warranty on the microwave, but not the final one. I have it on the other products. I understand it was a mistake, but they should stand behind the products, employee, and customer.

Tried to buy $2000 exercise bike. $300 discount for expert home consult was a disaster. Expert knew nothing about product or even basic policies such as return policy and warranty. Manager of El Segundo (Blas) was rude, unprofessional and uninformed about Best Buy policies. Said $300 offer was expired but it is still advertised on website and I have dated photo. Provided photos of Best Buy website and live chat transcripts to prove him wrong and he hung up on me. Customer support said price match not available but live chat confirmed that it was available. No supervisor available in customer support. Three hours of frustrating calls for what should have been ten minutes. Horrible store. Terrible management. False advertising.

My experience up until 6/202 had been positive' but this takes the cake. I originally ordered a Samsung Flex Duo dual fuel stove from Lansing MI on 6/12/20, original delivery date set for 7/2/20. BB called the day before to say that they did not have the stove in the warehouse. So I tried to call the store, could not get hold of anyone, so I went to the store and I spoke to the appliance manager. He looked it and said the stove was no longer available. So he contacted the BB sales who was responsible to place the Purchase Orders for Samsung stoves. After 10 days, still no response. The system was still saying that this model was not available.

Worst service I have ever had bar none. They charged me $600 for a TV set that everyone else was selling the exact same set for $400. Then they charged $150 for the installation, while all the other stores were charging $100. On the first install appt. they showed up with the wrong equipment. For the next 2 install appointments they failed to show up. Rude, snotty sales people, ever ruder and more stupid managers. 6 weeks and still cannot get my tv installed. Don't purchase at Best Buy: cheaters, unreliable, rudest of the rude, and stupid.

We purchased a washing machine from Best Buy in Uptown, Victoria BC Canada. Paid for delivery and installing. (Checked off all would be done in advance as drier was already in place and was assured all would be well!) Long story short, we had to get an installer after delivery guys refused to install and pay an additional $320 for another company to do the installation. Gerry ** offered us a $100 dollar gift card and little apology. Wasn’t willing to negotiate any further or take direct responsibility and didn’t bother to answer our last email! K sera, sera! Sale was made and away you go! We were just so perplexed as it’s a rental unit and time of the essence! We wouldn’t accept a gift card as there would be no sense in dealing with a company whose motto Should be, "Out of shop, out of Mind!" They told untruths about contacting the Rentor (they had his phone number) to resolve the issue! By then all had been installed by another company anyhow!

If you enjoy wasting your time as much as Best Buy's "Geek Squad" does, then feel free to schedule an appointment at the 1740 30th St, Boulder, CO location. 2 appointments and no installs completed. I'm from Fort Collins, CO and decided to to schedule a amplifier install and to have my backup camera checked at this location because they were the soonest ones available in my area. The moment I arrive, the tech was working on a different vehicle and told me that my appointment was cancelled. This was the same tech I spoke with a week before to make sure we were clear that I scheduled on the 16th of October, 2020 and what I wanted to have installed.

Their staff always knows their stuff, they stopped me from going home with a wrong computer part I had picked for myself and they gave me the better one that was compatible. Always a great experience here and they have a little bit of everything. I also like the fact that they will repair your computer here.

I have a five year contract I took out when I bought my last TV set. The contract has two years to run and I find the streaming feature of the "smart" tv no longer works. So...I've called the Geek Squad for help. Many times. All I get is "sorry" no agent available to talk with you...At least now I know not to ever take out an extended warranty using GS...it's worthless.

I have a split door freezer/fridge that provides me enough space for my food, etc. Once I had 2 roommates move in, it got a little crampy. I found this great deal for an Amana bottom freezer style refrigerator at Best Buy on July 31st, 2020. It retailed for $1,399 and BB had it discounted to $989.00. I bought the fridge online and scheduled a delivery for mid- August. On August 4th, I was unexpectedly refunded my purchase amount. When I went to my Best Buy app, it said "there was a problem processing my payment" and left me an option to reenter my payment information. I did so, and did the Bank of America verification process since it was an unusual purchase. I thought everything was fine after that... Until 5 days later, my account was yet again refunded the purchase amount.

If I could rate in the negative I would. I purchased a Samsung TV from Best Buy 2 years ago after 6 months began having issues with the TV. Still to this day same issues. Regarding customer service when you call in they are simple minded, cannot speak any communication other than what is on a script. Long wait time, unhelpful, and state that their system does not have record all of the calls or trips by the technicians that they have sent out from either geek squad or the third party they contract through.

Problem in a nutshell: PC's protection plan has ended--but problems that began at purchase were never repaired. I need to speak with CORPORATE to resolve. Diane **. The HP notebook I purchased from the Best Buy (Camelback AZ00253), January 18, 2016, with Protect Support Plus GSP Plan, has been having intermittent problems that have gradually worsened. Concurrently, I purchased Microsoft Windows 10 at the Scottsdale retail outlet, along with its software protection plan, thus paying for total protection plan for both hardware and software from Best Buy and Microsoft.

I recently purchased some smart TVs at the Knoxville TN Best Buy store. The salesman indicated that if I applied for a Best Buy credit card I would receive a 10% discount on the purchase, which would appear on my statement. This was incorrect. I actually received a reward of that amount to be used for future purchases. This was a clear misrepresentation of what I was to receive. I am very disappointed with this misrepresentation and others should be aware of this scam. I will not be shopping at Best Buy anymore.

Absolutely horrible after sales service. I would not buy again at Best Buy no matter the price. The sales associate was great until she took our payment. After that she was MIA. Delivery service and Geek Squad service is deplorable. My husband has been waiting 4 hours on the phone with no response.

My Best Buy Experience. I was scheduled for delivery of an OTC microwave and stove for Sept 7, 2020, between 7 am and 1:30 pm. One was already on order with BB. The other they needed to order. To make it more convenient for BB, they scheduled them both together and the sales person said there would be additional time between the time they got delivered and I was scheduled so it would give an extra cushion. I received several confirmations via email of the appt, including one the day before. I received an email how to prepare for the appt including COVID and making room for the old appliances. I got up at 5 am to prepare as per their instructions as well as making an easy path from garage. Have you read their requests? My husband had to go to another office to work because of disruptions and dogs barking, so he left around 8 am.

I ordered a GE convection range on July 4. Model #. FINALLY, I am scheduled for delivery on Oct 9. On Oct 6 at 3:35 they sent me a text to confirm the appointment. On October 6 at 4:19 they send a text, canceling my order. On July 4, the range was $1205.71, which is now paid in full. The range is now $1719.99. No one there can tell me where MY range which I bought and now is paid in full on July 4!! Now they are telling me that I cannot have my range at that price!!

Purchased appliances online from Best Buy with delivery and installation. Scheduled the delivery day and took the day off of work. I received a phone call that morning to tell me that they could not deliver my appliances and that in 24-48 hours I would get a call to reschedule. I called Best Buy for help. They also could not help me get my items delivered that day. I was also told that it would be at least another week before I would be able to reschedule. I couldn’t wait that long, so I asked that my purchase be canceled and I be refunded so I can go out and purchase appliances the same day. I was told that only the installation could be refunded ($.01) and that I would need to call back in 24 hours to request again a refund for the appliances. That didn’t seem right to me that I would be asked to do this when Best Buy is the one who is letting me down, so I asked to speak to the manager.

Best Buy should close their doors if can’t handle delivery and installation of 4 kitchen appliances. In August we placed our appliance order in a store in MA. From the beginning this order was messed up, first they set up the delivery for the wrong address which we had that corrected even before we left the store. Since everyone knows appliances are all back order, we were set up to receive EVERYTHING on the same day beginning of September. We received emails confirming our appointment for that day, we took the day off to receive and have all appliances installed and old ones hauled away. The day of the delivery, we only received one item when we were supposed to get all 4. Was on the phone with Best Buy the whole day between the store and regular customer service people. Nothing got resolved, the next 3 days on the phone with Best Buy every day and we only received 2 items but nothing installed.

Worst service. They just charged me for a device that apple does not even make. For iPhone 256gb they charged me ok my credit card 1808$ but the girl was not able to provide me a receipt and what the charge is for. She kept on lying that the receipt department is closed and she is not able to email it etc. I have been trying to get through Geek Squad for over a week and every call which I took screen shots of it was over an hour of wait when the automated voice says that the wait period is 6 min. After an hour and half it automatically disconnected me.

I need to share this experience with other folks that may consider purchasing appliances from Best Buy. DON'T. Do yourself a favor and save the aggravation. They will explain to you how important purchasing the Geek Squad Warranty is. In theory it would be a good idea, but the way it works, it's pure garbage. In 2016 I purchased a new refrigerator, oven, and dishwasher, along with a range microwave. Since that refrigerator was delivered, we have had nothing but issues. Yes, since 2016, and Best Buy had continued to send people out time after time to fix problems. The so-called experts could not get it right, and as a result the unit received replacement door that does not even have the Whirlpool insignia on it. They attempted to replace a door 3 times in order to get the door without damage.

This is to ALERT you to Best Buy's incompetent and misleading tactics. I've placed no fewer than 9 phone calls over 4 days, where they have refused to engage, they've repeatedly hung up on me after holding for 25min+. They've refused to deliver two Sonos speakers to the correct address, they're holding my refund hostage, they tell me to call corporate and then corporate tells me to call the same customer service number that told me to call corporate. They don't bother to offer me to send a replacement speaker, or give a discount or provide expedited shipping. Nothing. Not even apologetic. THERE ARE MANY OTHER RETAILERS... Do not buy or engage with these sorry excuses for a business.

On Monday, September 28, 2020, my HP 8610 OfficeJet Pro printer (which I bought at Best Buy, where I am a "Premier" customer) stopped putting toner to paper. After fiddling with settings as best I could and getting no result, I called Geek Squad (owned by Best Buy) with whom I have a maintenance contract. The Tech Support representative I spoke to ("Robert", who was in Panama) did a screen share with me and, after about 45 minutes, told me that he could not fix it remotely and that I had to bring the printer to the Best Buy Store in Sarasota for repairs, about 12 miles from my home. We scheduled an appointment, Robert confirmed it via email, and I drove to the store with the printer on Tuesday, September 29.

Purchased a Maytag washing machine and extended five year service plan on it at Best Buy 06/01/2019. Washer's plastic lid cracked and pieces broke off so on 08/08/2020 we called the Geek Squad for repair. It is now 09/29/2020 and we still have not received a new washer lid replacement part. During August 2020 the Geek Squad lied to us numerous times saying they we would be mailed the part but we never received a replacement washer lid. When a repairman came to our home on 09/12/2020, he did not have a replacement lid and he did not know when ever he could get a lid or if he could ever get one.

I have never had such a bad experience trying to return something. First, try getting ahold a someone to talk to. Have fun there, you are only going to get more upset at how long it takes for a human to answer the phone after going through all the prompts. Next, I've never heard of only a 15 day return policy. This tells me that they don't have confidence in their products. I can understand if it is used after purchase, but un-opened product should have more time. I can safely say I will not be purchasing anything else from Best Buy. Target is a perfect alternative and I'll be shopping there from now on. Bye bye Best Buy!

Let me start by saying, I have bought many things from Best Buy, my whole kitchen, laundry, laptops, speakers, tvs, etc. and the in store experience is great! The online experience and all the managers (with the exception of the first lady I spoke with) are lazy and unwilling to help. My career is training associates for a Fortune 100 company in customer service, so I know what a good rep sounds like, and what a lazy one sounds like.

First you can not get to department you want right away. Made to listen to things you don't need to if you know what you want. 2 nobody answers phone. On hold for 1 hour. Finally gave up. Just had a a question to ask.

On July 14 placed an order, canceled order. Received confirmation email order was canceled from Best Buy. Called customer service yesterday. Gave info. Was on phone for over 30 minutes. BB Operator said he could not solve problem.

I'm very surprised because Best Buy customer service has been good to me in the past, but this is perhaps the worst customer service experience of my life. I ordered a dishwasher in early September and scheduled it for a Sept. 10 delivery. The delivery window was changed from morning to the afternoon, which was fine. I was told to expect delivery between 2 and 4, but perhaps as late as 6. The installer called me around 6:15 to tell me he would arrive by 7. 7 passes and I call him, he tells me he ran into traffic (there was no traffic in my area) and he tells me it'll likely be after 8 p.m. I told him that was way too late and I had to put my daughter to bed.

I purchased a new dishwasher about 6 weeks ago from Best Buy in Burbank, CA. After 2.5 weeks the new dishwasher broke down. My numerous phone calls to the salesperson and the manager went unanswered. According to other salespeople, "they are either not in today or with a customer." Left dozens of messages, but no callbacks. Today, finally their Geek Squad technician finally showed up after 3.5 weeks. The control panel and the board is NOT available and nobody knows when it will arrive. Left 3 messages to their Customer Service department located in the Philippines and requested to speak with a supervisor. So far no callbacks either. Today is September 17, 2020. It has been going on since July 5, 2020.

We were supposed to get our appliance on the 7th then they changed it to the 14th and now it is pushed back to the 30th. No one called us to tell us why they just sent emails changing the delivery date. When I called Geek Squad for help they just kept saying that those were never the delivery dates even though we have emails to prove that these dates were set up for delivery. The worst part is, is that the original delivery date they came and delivered the wrong appliance. They came and picked up the wrong appliance and then told us they didn't even have the appliance we did order. Worst customer service and company I have had to deal with.

My experience with Best Buy has been absolutely awful and my family will never shop at the company again. I purchased a Frigidaire fridge from Best Buy in early August. The brand new fridge that they delivered did not work. I contacted them to seek an exchange of the fridge. They told me that an exchange would take at least 10 business days. When I explained that I could not function without a fridge for 10 days, they encouraged me to purchase a new second fridge, and promised to refund me the cost of the original fridge purchase within no more than 10 business days.

I purchased two Appliances and warranties to go with them. When trying to contact Customer Service, immediately after purchase it was almost impossible to contact after many many days of calling, needed to go to store and again very difficult to get service!! I got email 1-Year after purchase, when my manufacturer's warranty expired from Best-Buy/Geek Squad that my warranty only covered parts not labor!!!! Tried to call Customer Service and two separated Representative said Warranty OK, in spite of their e-mail stating differently, but refused to send confirmation of labor included. I also E-Mail Best-Buy and Geek-Squad but to date never got confirmation letter or any reply after 12 days! I have detailed records of these experiences!!

I ordered a television from Best Buy in Dover, Delaware, on August 14th. I paid approximately $1,600 and was told that it would be delivered between noon and 8 p.m. on September 9th. I was to be contacted the evening before to verify the delivery. I received several text notifications during the week to remind me of the delivery but never received a phone call the night before. As of 10 p.m. on September 9th the TV has not been received. After contacting Best Buy and remained on hold a total of 55 minutes. I was told that they missed my delivery and they would reschedule to September 15th. There was never an apology and an inquiry as to what they can do to make things better they just assumed that I would wait a total of a month for the delivery of my TV without any problems. What kind of customer service does not call the customer when there is a problem with a scheduled delivery? This will be the last time that I order a large item from Best Buy.

Delivery with no delivery.. I ordered a fridge online. Due to Labor Day sales, I had to wait a week for the first delivery date. Nothing they can do about backorders. The day of my delivery they show up with a 24' truck and call me to let me know that they can't find parking (this is Los Angeles btw) for their 24' truck. They call me from one house over on the main road, maybe 30 feet away from my door. I ask them if they can just park there and drop it off at my place, but NOPE they can't be more than 100 feet from their truck. It's literally 30 feet from my front door. No calls, no emails, I call the delivery crew, Geek Squad, etc. nothing.

I call 4 time for the charge on my cards and they kept send me to someone else then hang up the phone. I leave my numbers so they can call me but no one call. I call back and tell them that but they said, "Are you want me to connect or not?" I ask why can't they help me. Why have to keep send me away. The answer still the same. "Are you want me to connect you or not?" This is the worst customer service.

I had an appointment with Geek Squad to repair my washer I bought from them a year ago. No one shows up for the appointment and no one calls about the appointment. I called geek squad and they didn't have an answers for why they didn't show up so they had to transfer me to special department cause they outsourced the work. When I bought geek squad I thought I was buying a service that going to service me with help but all I got was a BIG problem! When I call the corporate office I transferred to their customer and get the same result, NOTHING. They tell me they are going to call me back but never call back, I email the CEO and President and get no response. This had been the absolute worst customer service experience ever.

Beware. I bought a new (although a tech guy at work thinks it was refurbished) 1 year ago. I had a 2 yr service agreement. Just because you have an agreement it doesn't mean you actually get help. Good luck reaching a tech person for online work. Good luck the person knows what to do. Within 2 months of my purchase laptop was broken, didn't work. Back the factory for 6 weeks. The computer never worked well after return. When I attempted to get online tech support (allegedly included in agreement), they didn't know how to get into my computer. I worked with my bank & cancelled agreement & am getting a refund. As for the computer, after 1 year, I have to toss it out.

My daughter purchased a pre-owned iphone7 on 7/13/20. She did not purchase Geek Squad coverage. The cost was $267.49. On 9/2/20, she was not able to listen or speak into the phone to facilitate communication. I contacted the store this morning and website. It took almost an hour to get to a human being who explained to me that because my daughter didn't buy the GS coverage that she would have to pay for any repairs recommended. This is only 45 days out of the sale. What is really outrageous is BB sells these phones but stand behind them for only 15 days. If you order a phone online with BB, they will back it for only 15 days. This is not stated in the website. The sale of iphones through BB is low-risk for the store, no warranty, and big profit for them. DON'T BUY USED PHONES FROM BEST BUY.

Please do not assume that Best Buy takes care of their customers when there is a crisis! They do not take accountability for the mistakes they make and ultimately leave you hanging. After 2 appointments with their expert who measures for appliances and 2 replacement refrigerators. I am left with a damaged kitchen cabinet door and a refrigerator that is sitting in the middle of my kitchen that still does not fit the space.

SHAME ON BEST BUY!!! Our experience with Best Buy thus far has been an absolute nightmare, not only was the delivering of of our products a serious headache. They now have the audacity to cancel our Best Buy Visa card in the midst of a pandemic after we paid the card off in full, with plans of buying our teenage boys their school supplies. We seriously feel like we were used!!!! So if you're thinking if buying major appliances that require Delivery I strongly suggest you go somewhere else and definitely stay away from their credit cards because as soon as you pay it off they will cancel it without any notice....Buyers Please be Wary!!!! We work too hard for our money to seem like we don't matter????

I’m a single mother of two toddlers, trying to make ends meet in these especially hard times. I was able to borrow money to buy a laptop and I chose Best Buy because I gave them more credit than most places and I expected excellent customer service. I purchased a $600 HP laptop that the rep assured was a good deal and that they sell many of these. It was also $100 off at the time so I was so happy.? I take it home and I let my new job know I will in fact be able to attend training, which didn’t start 'til ten days after purchasing this PC.

Samsung tv malfunctioned, call and had tv checked, told unrepairable and Best Buy would contact us, after many hour on hold, still no reply to follow up. No satisfaction. Can only say they sell and then even with insurance purchased will not try to help their customers. Never buy from them again.

I went to Best Buy Etobicoke showroom buy a cell Apple 11 pro max with Apple watch, the sales man (was very rude) name Hamoon, did gave plan for zero dollar with $200 discount card to buy the apple watch. Finally after all the billing he was so rude and not able to answer my questions. Asked his co-worker to cancel the order. When I asked him why he said, "I dont want to fight." and I finally ended up getting the plan without the new phone and watch. I will never ever recommend this place to buy anything.

HORRIBLE customer service. My parents, in their 70's purchased more than $1,300 worth of products from Best Buy. Because they purchased it on 7/3/2020 and it stopped working after 15 days (your return policy), they are out of luck and have to deal with paying for an item that does not work. The internet has reviews on how terrible this product is everywhere yet you continue to sell the crap and now allow returns.

Best Buy has a procedural problem in refunds and it needs to be corrected. I purchased an item on Saturday, 1 August, using a VISA gift card as part of the payment. I returned the item the next day and was told that they refunded money to the VISA card, as shown on the receipt, but they could not produce or return the card to me. I was told to call VISA gift card and report that the card was lost and have them mail a new card to my home address. 

In April 2019, we purchased a new fridge online from Best Buy. We were looking for something new, but nothing that would break the bank. We found the Insignia French door refrigerator! (model number ns-rfd26ss9) It was a decent price for the type of fridge it was, so we decided to purchase it. It came with a year manufacturer’s warranty. April 2020 came and went, and despite the social conditions we were facing, we were pretty content with our chilled drinks and quality ice cubes. It never crossed our minds that we were going to be fridge-less in just a few short months!

I ordered a MacBook and received an empty box. Best Buy determined I needed a refund. 30 days out, and they have told me over 10 different stories and refuse to give me refund. Now I am stuck with the bill and no computer.

I placed an order #** to a be delivered to a UPS store. I arrived at the UPS store and was told my package was missing even though it was shown as delivered and signed. I was instructed to call UPS customer service. I called and was instructed to make a missing request online (call 1). I tried to make request online but was told I was not able to do so and to call UPS back (call 2). I was then told by UPS on the phone that I had to contact Best Buy to make a missing package request (Call 3). This was the weekend on 08/06.

Went in to buy a new TV, they were too busy doing nothing to help. Told me I had to get into a line before helping. I was standing and waiting for over 15 minutes before someone even acknowledged my presence. This happens every time I go into Best Buy. I don't know why I even try going back. I truly dislike this store and its service or rather lack of service.

If you do not want to go into: Best Buy Oklahoma City North 5801 N May Ave Oklahoma City, 73112-4236, I suggest you shop somewhere else. The alleged "curbside pickup" is an unfunny joke. 1. email messages are a snake's nest of misleading and inaccurate information. 2. When I finally gave up and went inside the three people that attempted to help me had no idea where my item was or what they were supposed to do. Nothing about this separates them from most other stores, however, it is still a frustrating waste of time... Would not recommend...

I ordered a Fire Sense tabletop patio heater from Best Buy online and had it shipped to me. When I began to set it up, I noticed parts were used. The grill where the heat emits from showed oxidation, rust, and smelled of propane; the cylinder which houses the igniter had dirt and black residue from being outdoors and being lit. The heater looked like the warehouse put together a Franken-heater of new and used parts.

I ordered a new LG K 51 cell phone at full price through Best Buy online. When I received the delayed order I turned the phone on and a spinning disk and the word "erasing" appeared. There is no way a cell phone would be erasing if there was nothing to erase. The phone had been previously owned or was defective. I contacted the Best Buy Corporate Office. The customer service employee was excellent, helpful and very nice. He said return the phone for a replacement.

Our fridge died. We chose Best Buy solely because they could deliver 2 day delivery on the fridge we wanted. Delivery day arrives as does the wrong fridge. Calls, emails, app chat to get a new ASAP delivery leads me nowhere. Have to go back to the store. We get put to the back of the delivery queue even though they messed things up. I go on the app o my to see that a new buyer could get a faster delivery time. Once employee even said to me “Consider yourself lucky we are not delivering it in mid September.” Terrible service. Never using Best Buy again.

I would like to write about my recent experience with Best Buy and my experience with Apple. My iPhone recently had issues and needed repair. I figured no worries. I have Apple Care that comes out of my account every month for my phone. I called the store to start the repair process. However, upon looking up my phone the Best Buy employee stated there is no Apple Care on my device. I asked how this could be possible if I have been getting charged monthly for the Apple Care. The store employee was able to look up the charges and confirm Apple Care was being deducted from my account each month. After further investigation, they noticed that the Apple Care was for an iPhone 10s (a phone I have never owned as I have an iPhone 10s MAX and before that an iPhone 8). The employee said they would need to look into this further.

I made a purchase of a new stove with delivery on July 4th for delivery on July 27th. I get an email on the 26th that part of my order wouldn’t be delivered completely because part of it was missing. I call. Wait on hold over 30 minutes to be told that the stove would be delivered but the electrical cord wouldn’t be as it was out of stock. I accepted that and was advised that a I would receive a discount for the inconvenience. I received an additional email advising that the delivery was on the way the next day and would arrive by 6:05 pm. An hour later still no delivery, I call and hold another 30 minutes to be told that the rep I spoke to the previous day incorrectly advised me and that neither the stove I ordered 23 days earlier nor the cord were available and that I would need to pick a different item and delivery date.

I recently purchased a bluetooth speaker online because the line to get into a store was ridiculous at that time and I thought I could count on the delivery. However, the delivery was delayed and the email sent did NOT have a new delivery date or time. It just says that your delivery has been delayed. So when I called to get more info the first time, I was told that the driver tried to deliver my package but no one was home. Which is not true. So, I asked if the driver could come back and deliver the package and was put on hold for more than 30 mins (I know this because I forgot I was on hold until I picked up my phone to call someone else and realized that I was still on hold at Best Buy).

Purchased 6/3/20. 7/17/20 screen came up that said couldn’t reboot and no hard drive installed. Best Buy said sorry/two weeks to return/did not buy protection plan/I asked to speak to manager and they never called me back. Shouldn’t laptop last more than six weeks? Shouldn’t Best Buy stand behind their products? Shouldn’t manager return calls? Very disappointed in the laptop and with Best Buy’s support.

Poor customer service. It is very bad, no reimbursement possible. (I did contact them the same day). They will ship bought order and I will have to physically go to the store to return unwanted order!!! During COVID!

Bought 3 appliances, including dishwasher, from Best Buy on 5/10/19 + total Geek Squad protection plan. Best Buy overbooks so installers were rushing. The vent tube was not installed correctly causing water to accumulate in dishwasher. Fast forward. Gasket connecting vent tube was also not installed correctly so water started leaking under the sink about 4 months ago.

I placed an order which I had shipped to a UPS access point to pick up. Well UPS would not let me pick it up and Best Buy refused to cancel the order for me. I got stuck not being able to pick up an item I ordered and paid for. When I contacted Best Buy the phone agent was extremely rude. He called me a liar and hung up on me. The live chat agents weren't better, just telling me to call and ending the conversations. The CS experience has really gone downhill the past few years.

Bought a 50' HDMI cable for $220.00. Walmart, $37. Ripped OFF! When one goes into a store to buy anything I feel that one should expect a certain level of trust that the business you are planning to do business with IS to be trusted. Best Buy shattered that trust by charging me FAR more than even the best built HDMI cable would be worth. They relied upon the fact that I had not checked other vendors. I had not. Because all of the cables available there were about the same cost, I thought that wherever I would go the cost would be about the same.

Dealing with Best Buy is frustrating even without a Pandemic. Nearly impossible to get a human being on the phone. The store manager in our location admits they make it difficult. The unavailability to talk to a human being makes getting service/warranty difficult at best. I tried on-line chat with Geek Squad. Very disappointing to wait as I imagine the agent was attempting to service others at the same time. Issue not resolved. I was able to schedule an in home appointment.

Buyer beware. I've made an extra effort as of late to not give all my online business to Amazon. I feel like we might be creating a monster with them. So I went to Best Buy, where I've bought things from recently and not had the issues I'm currently writing about. First, I ordered a television and I paid to have them hang it on my fireplace. Well, they rescheduled that appointment twice and when we got a window of time for them to come it was from Noon - 8:00 pm. That's a pretty big window but okay I accepted it. They showed up and could not install because my TV needed to be hung on stone. Fair enough, my mistake for not reading the fine print on where they'd install. But this is where the nightmare begins. I asked them to refund me the $200. They told me I needed to call Best Buy directly.

I purchased a dishwasher from Best Buy on May 16th 2020 (Order #**) that includes installation and removal of the old dishwasher. The only reason I bought it from Best buy and not Home Depot was earlier installation appointment (5/26 rather than 6/6 for Home depot). And till today 7/7 the device is not installed. The technician came on 5/26 as promised, they could not install it because "faucet is old" and asked that it is replaced before installation. They left the new device in my garage and left. We did replace the faucet on 6/1. Called for next appointment and booked 6/10 from 12-6 PM. On that said date the team came only to take the old device and they did not have the technician with them to install the new one. So they had to leave.

I recently bought a new computer from the Bestbuy.ca website which was sold by TechReset located in Mississauga. The computer was a great price, through research I found it was at least $100 dollars less than other sites I visited. After it was shipped I received my order the next day as we said when I contacted Techrest via phone. It was a refurbished computer but when I received it it looked like it was new. It works great and is smooth and fast. It came with everything to just plug it in and connect it to a monitor or tv and use it. Windows 10 pro 64 bit came installed with it as well. It came with a corded mouse and corded keyboard. For what I was looking for this was a great unbeatable deal. I am very pleased with my purchase and would definitely recommend the Best Buy website for buying a refurbished computer from TechReset.

I purchased a Refrigerator on June 2, 2020. On June 17, 2020, Best Buy started advertising a sale which reduced the price of my Refrigerator by $630.99. On June 29th I finally was able to contact someone to make the price match. They told me since I called after 15 days from the date of purchase they would not honor the price match even though the sale is still going on.

Worst customer service. I ordered on May 10th. Waited 6 weeks for a dishwasher. It finally comes and it was defective. The door wouldn't shut and the back of the machine has a big dent in it! The tech took it back, along with my old dishwasher after cutting all the lines so he couldn't put it back. The tech broke the casing of my disposal and since he cut the hose to the dishwasher and didn't put a cap over it now I can't use the sink because water pours out from where the hose should be attached. I agreed to get a different lower quality model because they would install it June 2nd. Get a call that it needs to be rescheduled to June 22nd!!!

Wow! Just found out that the 2 year warranty I bought from Best Buy for my daughter's computer was not a warranty at all. Apparently it was a discount towards potential future repairs. Definition of warranty based on Merriam Webster is "a written guarantee, issued to the purchaser of an article by its manufacturer, promising to repair or replace it if necessary within a specified period of time".

I tried to purchase a new tv to replace my 10 year old tv. It took 20 minutes to get help then, Was told by TeleCheck that they would not accept my check, because we don’t spend that much there that often. We have had the same account for 27 years with our address & phone number printed on it, & have used it for purchases at Best Buy before. When we commented that we would order from somewhere else, because apparently they didn’t need our money, the store manager commented that they weren’t hurting. How rude & inconsiderate. Even after we verified our information with TeleCheck, they said to try to put the transaction through again, but would not guarantee it to be approved. I was looking at the balance of my account. So sad that I didn’t matter to that location in Boardman, Ohio.

This is a good product that comes at a great price. Not a big gamer but looking for something that is a good computer to do it on. I got the one I did for the ability to go with some VR gaming. All in all a good buy.

Let me start by saying I am not one to write reviews but I have never had such a bad experience with a company's customer service. I ordered a new tv from Best Buy on June 8, 2020 and scheduled the delivery for June 13 between 12 and 6 pm. My wife took off work to be there since it needs a signature to be delivered and after waiting around all day, nobody showed up to deliver the tv with no calls or emails saying they wouldn't make it. I log on to my account to see if that can tell me where it is and it says it was delivered even though it never arrived at my house.

I purchased April 2016 a top of the line LG refrigerator from Best Buy Honolulu. It has broken 3 times and needed new compressor. We purchased the 5 year warranty package. The warranty company is out of the country and so difficult to work with - the repair has taken 25 days each time. Best Buy has zero customer service or care in this whole process. It's so frustrating that once you have purchased the product, the store is finished with the customer experience.

I purchased the Total Tech Support when a bought a new computer for $199/year. It automatically renewed after one year which I didn't want but I'm sure it was in the fine print. No email or anything to let me know and the annual price increased by 25% w/o notice. So my attempts at cancelling this were sitting on hold for 45 minutes and then being promised it was taken care of. The next day it showed up on my credit card anyway, so called again and sat on hold for even longer to cancel it. It takes 10 seconds to give them the money and an hour and a half to get it back. TERRIBLE. There is no information on how to communicate with customer service by email and live chat is not live- it is automated and worthless. For real live chat, the wait is 77 people ahead of you.

Worse customer service! My fridge is broken from April/2/2020 and today is June/23/2020. Still having problems with fridge. According to Best Buy contract if they cannot fix the item within 60 days Or 3 attempt for repair I will be eligible for replacement. After 3 months sending inexperienced tech from Trans Global repair company and lots of phone call no one even care to solve my issues. Went back to store 4 times to speak with management, couldn’t find any managers at store, requests to get the follow up call back! No response. Unfortunately the worst experience I ever had with customer service with Geek Squad (Best Buy). $4000 fridge is useless and according to them they are trying to figure out about technician report, after 3 months???! I’ll give zero star to this customer service.

I bought the Arlo cameras in April. I didn't open them till May due to my daughter being very sick. (Of course with the COVID it was scary.) They never really worked. 1 wouldn't link up then the motion detection didn't work. We call but due to no one coming out they said to wait. No one called at that time to say when they were going to maybe come out. Asked about returning. They said yes but should wait to see if they start working after doing everything. They told us stuff to do and so we did. Nothing worked. I called June 4th store in Warwick. Told them the issue. They said come in with the receipt and the card and they will refund it. NOPE. LIES. Husband gets there. They give him store credit. He came home and told me that, I was FURIOUS!!

I have lived in a small city that has had a Best Buy store for a lot of yrs. I honestly don't know how they stay in business. At least once every year they sucker me into their store with an ad for something that was never even available. I know shame on me, but this time was the last. Saw an ad for an Apple iPad with an excellent price. That should have been the clue. Tried to buy it online, their website wouldn't stay loaded. So the next day I called my local store to schedule a time to shop, as instructed. No answer. So went back online and struggled with the website for over an hour and finally got it scheduled for the next day.

On June 6, 2020, I attempted to purchase a Turtle Beach Elite Pro Gaming Headset, SKU: 5969800. I placed the item in the cart and proceeded to checkout. Prior to completing the checkout process, I purchased a Best Buy e-Gift Card from Great Lakes Scripts or ShopWithScript.com, in the amount of $145.00. After I completed the order, I received a message indicating that it was not available to be shipped and to choose another option. After choosing store pickup, I received a message that the item was sold out.

We purchased a laptop on May 15. Due to covid we had to make an appointment to go into the store. Part of the order they had including the laptop. The other computer was on order so had to wait a week to receive. On June 2 I went to order another Microsoft Office and noticed the laptop was now $100 off. I chatted with customer service who informed me I was 2 days out and to contact the store and that they would be able to assist. I called. The friendly sales associate tried to process it and couldn’t as was 2 days outside window so I was transferred to a manager. She wasn’t able to so transferred me to a second manager. Katrina was horribly rude. Basically said no way would make an exception and that I shouldn’t even be asking.

Best Buy suggesting a product return at the nearest store that is located in another state during CoVid-19. I purchased a product at a local NYC store as a non-member and their extended return period ends today (5/31/2020). I contacted the Best Buy customer services several times during this CoVid-19 stay-home order period to discuss alternative ways for non-members to return product(s) as none of the local NYC stores are open yet. Their final response was 'no' and I was suggested that I should return the product at the nearest store (located in another state) that accepts the in-store returns. Clearly, Best Buy are not concerned about their customers' health, safety and well-being during this pandemic. Very disappointed.

Best Buy lies to their customers that ask for "Unlocked Phones". They gladly sold me an "UNLOCKED" I-Phone XS Max and took my money. I find out while trying to switch carriers that my phone was actually locked to the first carrier used on the phone to be T-Mobile that is useless for unlocking. T-Mobile is my other review of terribleness. This phone was purchased at the Bel Air Maryland Best Buy. Bridges were burned with both T-Mobile and Best Buy with this experience being that they cost me quite a bit of money!

IN last 2 months 95% of everything I have needed to work on computers for my office have not been in stock at store - available in three days - Just what I want to do - listen to a screaming APC at my workstation for three days or look at a blank monitor while needing an SSD drive. Worthless for business.

I have been dealing with Best Buy on an appliance installation that has been over a year now. I bought all new kitchen appliances from Best Buy. I hired them to do the install for wall oven, dishwasher, cooktop and wall microwave. Best Buy hired a third part vendor to install the appliances. Instead of accepting the responsibility now I am dealing with Best Buy and the third party on the damages down to my home. The installer never covered my floor and dolly and pushed appliances back and forth all over my hard work causing damages. The vendor had me pay additional $450 to retro fit the wall oven in return they damaged the plat form, cabinets, trim and improper installation. I would recommend of never using Best Buy for any appliance installation. I think I would have been better off of finding my own contractor.

I purchased a laptop from the Best Buy and it had a problem of not shutting down at all. After a a few months, I decided to have it fixed as it was still under warranty. Best Buy sent it to the Geek Squad to have it fixed. The Geek Squad told me an estimate that was three times higher than the price of my laptop saying the warranty is void as there was some water entered inside the laptop. Even though I told them the problem is from day one, but they say I still have to pay or they will send it back without fixing it. I asked them to return it back to me. As the days gone by and I was using the laptop as is, without shutting it down and finally one day the problem was fixed by itself and now I am able to shut down my laptop. I never expected this kind of service from Geek Squad or the Best Buy.

Do not order anything on Best Buy for home delivery! I ordered a fridge 2 weeks ago for delivery a week ago. I've had my delivery rescheduled 5 times. Now when I try to reschedule on the website, it doesn't give me any days before September. Also, their chat and phone wait times are over an hour. If I knew this, I would have bought a fridge somewhere else. I will never shop at best buy again.

Avoid the Boynton Beach store at all costs. In fact just don't order anything online either because if it has to come Boynton Beach you may as well slam your head in the door frame. The store is run by a bunch of kids with no respect to their end of the consumer/retailer roles. Just go read all the one star reviews on Google, let me sum them up, the store manager is a jerk, all his middle managers are jerks, and none of the staff take their jobs seriously, not to mention any delivery that seems to come through this store ends up being drawn by horse and buggy to its destination. No doubt my pc will be destroyed when I get it.

I purchased a refrigerator from Best Buy online on 5/8/2020. It was delivered on 5/11/2020. After having it for a few days, I realized it wasn't working properly. After spending a total of 5.5 hours on hold with customer service, I was able to arrange for a new one to be delivered and the one that was not working would be picked up. When the new one arrived, upon unpacking the delivery drivers realized it was damaged. I was told by the customer service representative that they could not process another exchange until the damaged one was returned tot he warehouse later that afternoon and I would receive a phone call to schedule a new delivery date. I did not receive a call. I received an email telling me I had to call to schedule.

I went to Best Buy without knowing an appointment was required. I was told they were busy but would get me in as soon as they could. I waited less than 5 minutes. They sold me over 1,400 including TV, wall mount, installation, Pro-Tect, etc, etc. I called the store to request an appointment to exchange the 2 &1/2 star TV they sold me (This was my fault for not doing research) and they gave me a date 4 days after the current TV would be delivered. So if I'm making a purchase, I do not need an appointment. If I have an issue with purchases I have to wait 4 days. Now I'm having problems checking to see if my BEST BUY card was credited because apparently when I canceled my purchase, they cancelled my card. They have lost my business forever.

I bought a new stereo on 5-15-2020 from the Best Buy in Sierra am store, when I got home I live 1 hr and 45 min. Away I noticed the stereo was used. I brought it back and the store manager stated it wasn’t the stereo on the receipt. I stated that that is the stereo I bought from that store yesterday. I asked to have both serial numbers checked. He wouldn’t do it. He told me to leave and take the stereo with me. I refused until I got the serial numbers checked. He then stated he would throw the stereo out. Everything else in box was still sealed in plastic. The box was new and sealed with clear tape. Somehow someone switched that stereo and I think if the serial numbers were to be checked with supply chain the problem could be solved. I tried customer service. Now that’s a joke. I wrote to the CEO. No one will help me with this.

Hi. Best Buy has lost my computer since last week. After numerous phone calls I still have no answer.... The worst. Hours of hold time, untrained agents. Just a mess. No follow up. I guess I will see them in small claims court.

Yesterday I purchased a Chrome Book at the Best Buy at the NW San Antonio/Ingram location because I had a laptop computer that I wanted to replace it with and was time for a new one. I got the Chrome Book for the first time tried it out and it was heaven, loved how it operate. However that night I went to bed the computer kept turning on automatically a number of times and had to turn it off, when it turned on the last time I didn't turn it off because I was getting ready to fall asleep. The next morning I turned on the Chrome Book and I had problems turning it on, but when I turned on the computer it turned off automatically and the screen showed a red battery Icon.

Why isn't Best Buy open in Texas? Retail stores have been open for two weeks. I went to my local Best Buy only to find it closed. I can literally go inside 11 stores in the same shopping center as Best Buy. I want to shop locally but Best Buy needs to step up and open up.

I’m not one to bring my complaints online, but I’m extremely displeased with Best Buy on how they handle my lost package. I spent 1hr waiting for someone to pick the phone and then spent another 40 mins for them to tell me that they can’t help me, because they have a signed contract with UPS on how to handle customers packages and now it is my problem that I need to solve with UPS. That doesn’t make any sense! I didn’t signed a contract with UPS so how is it my problem to solve when I never received an item that was purchased from the merchant. Am I missing a point here? Can someone tell me if I’m in the wrong on this rant?

Best buy; do not do BUSINESS with these clowns. They have lengthy shipping delays; customer relations is crap. Returns are difficult; and they take their time on refunds. All in all; they could care less about to the customer. I be have put on endless holds; they do not return my calls etc. The in house service plans require you; the customer; to be patient with these charlatans of mass merchandising because; again you again mean nothing to them.

Never again. Purchased software from BB two days ago, got two people on the phone that could not help me. The link they emailed me to the software does not work, generates an error message. This is antivirus software for a Mac.

Twice, I’ve ordered something online, at Bestbuy.com, had it confirmed for pickup and had it sold out from under me by Best Buy. The most recent time I received an email telling me the exercise bike was ready for pickup. However, I ordered it for pickup at the Best Buy distribution center for Central Florida, only to find out they were closed Sunday. I thought no problem, I’m just going to change the pickup location! So I set it to a store near my house (40 miles away from the warehouse) and I was just modifying the same order. They told me was ready for pickup.

Complete waste of time. Ordered a tv. Was given delivery option of Tuesday - 4 days from order date. Next day -started getting calls and emails to schedule delivery. Waited on hold 25 MINUTES to speak to someone only to find out that the TV that they said was available is not...and that they can get it to me in 21 days! Lying - wasting my time - unfair business practices. I ordered from that Major Online Retailer who has everything - same price - free delivery - it will be here in 4 days.

For a company revolving around computers and electronics, their online ordering system is an absolute joke. First off, I attempt to place an order and have it shipped overnight. However, they REQUIRE an account before they offer next-day shipping. OK, whatever... However, when I attempt to create the account, it says an account exists for my email. When I attempt to reset the password, it says no account associated with my email. Fine... It shows it'll be here in 2-days, so I place the order...then instantly have remorse. So per their website, you can cancel an order within 30-minutes of placing it. Nope, it refused to let me as they are "working on it" (on a Sunday around midnight). I bite the bullet and decide to proceed with the order, figuring they're being prompt and it'll be here Tuesday. Well Tuesday rolls around and I receive an email stating "There's a delay with your order." And of course I am STILL unable to cancel the order online.

My experience with Best Buy delivery service my entire life has been terrible and today was no exception. I ordered a freezer. I had a person call the night before and say they would be here around 2:00. I got a text message the next afternoon at 12:00 saying they were on their way. No one ever showed up. I started calling Best Buy at 6:00 and have called several times, always put on hold and never reaching a real person. I have spent 1 hour and 46 minutes on hold. I wasn't surprised my delivery did not show up because that's pretty normal for them.

Their Corporate babies can't overlook or have the same scatter brains as they're just out of High School employees. Stores as their Willowbrook location will go all day on a Wednesday not picking up their phone to answer. I have two screenshots of different calls approximately 30 min each the same day while their Copperfield store confirmed they're open. Best Buy 800 number gives me an operator who transfers me to hear stupid music till I almost forgot why I called in the first place. And of all things, I spoke to another store with a car audio department & the Audio guy said fuse information was above his head!!!!

They don't deserve the 1 star review!!!! There was an online fraudulent charge to this company. Due to this, we had to get a new card from our bank. We called customer service to let them know to cancel the order since it is fraudulent. The lady on the phone lied about not speaking to us anymore. I've worked in retail for many years and what she had said was a flat out lie. She was perfectly okay with lying. They refuse to cancel the order just so they can get that $300.

I waited in line outside of Best Buy for 3 hours because of the new COVID-19 rules. When I got to the front the laptop I wanted was sold out so they gave me the better version of it for the same price. The laptop was a Acer Nitro 7. Best laptop I have ever owned. They did a really nice thing for me and put the customer first.

DO NOT BUY - Up until now, I was very satisfied with Best Buy. I've bought many products from them. Everything from smart watches to speakers, laptops, etc. However, they have screwed me tremendously. I recently placed 2 separate pre-orders through them for The Child 11 inch plush. Now, this is a hot item because of its popularity. I was planning to give these to my baby cousins.

Complaint. I am the unlucky customer, who had purchase the set of LG Washer and Dryer with big problems, misunderstandings, errors at every step, delays with delivery, messed up messaging and 3 attempts to deliver those items. Entirely it took 2 weeks for the items finally delivered completely! Order # ** in the store # 563, My Best Buy ID **.

Placed an order for CLX Desktop after research on April 05 with Delivery date of 17th April. On the Day of Delivery get an email, "Your card is declined and Delivery date changed to May 1st." To my surprise I updated the same card details again and called customer care and I am told system is not available. Do you inform the customer on the delivery date that it's not available and then I demanded to speak to Mgr who gave a different version that I have no idea when it would be sent. I bet Bestbuy wont be able to fulfill it on May 1st either. I had plans based on this product for my work which is total screwed.

I purchased an LG refrigerator with bottom freezer on Feb 16 2020. On March 27th the freezer started to go hot. Eventually everything spoiled in it. Now a few days later, the fridge started getting hot. This morning, it was completely hot. I wanted to swap it for another new one, but kept getting the run around from Geek Squad and the manager of Best Buy. I purchased the extended warranty and they are no help.

I just saw another ad from Best Buy as I was scrolling through my notifications this morning. Then I checked through a search on Google if the company still treats customers like criminals and garbage. It looks like they certainly have not changed policies or practices. My horrific Best Buy left me mentally scarred and on a life-long boycott of their horrible company. My experience was in the mid-1990s, so there has been plenty of time to change policies and train employees to treat customers kindly. I have NEVER seen ANYTHING like this in any other store EVER.

I purchased a TV on March 19, and Paid for it. The TV (55'' Model ) was supposed to be delivered on March 27, the day I picked on purchase date. No installation, just leave on porch. 1. They did not deliver even though the website. Claimed it was 'out for delivery'. 2. When I I called on the 28 the inquire about the TV I got the worse agent possible. She didn't want to help me and I feel she didnt even want to be on the job. 3. They are having me wait 3 more weeks WITH NO EXPLANATION of why they did not deliver on the 27th like it was scheduled. When asked to speak to a supervisor she refused claiming that the supervisor would tell me I have to wait 3 weeks for delivery. 4. There was ABSOLUTELY no attempt to help me out at all. 5. There were NO emails telling me they could not deliver, there were no emails to say even that something happened and they were sorry they failed to deliver on promised date.

To preface, I understand that with everything going on in the world right now, there are WAY bigger problems to worry about. I am definitely NOT angry at the fact that my package will not be delivered on time. I'm a grown man, and I can handle that. Also, as a former support rep, I understand that it's usually not the rep's fault, so nothing personal there for them as well. What bothers me is how this issue was handled (or, in this case, not handled), as they had about a year's worth of time just to update a simple shipping address!

Resolved.

My wife and I purchased the MVWC565FW Maytag Top Load Washer Deep Water Wash. It is advertised as a heavy duty washer. We have no kids or anything and we wash an average of maybe 1 load of wash per day. In 1 year and 10 months the motor was burned out. I contacted BestBuy "Customer Care" on 3/12/2020 and they could only refer me to a repair specialist. I was told flat out that the unit has no coverage. Yes, the washer has a sticker that says "10 year warrant" right on the lid. Customer Care at BestBuy said they could not offer me any type of discount on a new washer or the repair. The Customer Care agent said she understood why I would be disappointed with the unit failing so quickly but she was not allowed to do anything to assist me.

My Laptop purchased 3 months ago, made me suffer a frustrating experience when I tried to fix a problem. Maybe other people have other experiences, for me they have a star because it seems that 0 is not possible. Errors are paid in dollars.

On Feb. 13, 2020 I brought LG - 6.3 Cu. Ft. Slide-In Gas Range with Pro Bake Convection - Stainless steel at Best Buy. The delivery scheduled for Friday, February 21, 2020 between Noon – 6 PM. I specifically put in the note saying “Please deliver after 4 PM” . Somehow that notes did not make it to the dispatch team. They call me on the delivery day saying they will be there between noon and 2 PM which mean we are not available. They told us to reschedule.

Always seems to have a pleasant atmosphere. Great prices. Hands down Best Buy has the best return policy. Hassle free. Best display of products such as TVs, computers and video game consoles. Great customer service.

I went to get a cover for my sister's iPhone for Christmas gift. My sister wanted a leather one with space for credit cards and some money bills. They gave me the wrong size and was false leather. I paid good money but their mistake spoiled my christmas night. It wasn't the size nor the style I was looking for and my sister's birthdate and Christmas gift was a total disaster thanks to this store.

Best Buy is a great company to do business with. They have a wide selection of products and a great variety. Their prices are fair and very competitive. You can join their rewards program and earn points on your purchases and they give you extra discounts on your birthday. I would recommend Best Buy to anyone.

I have purchased two Samsung smart tv from Best Buy. One was an open box four years ago, and the other was just three months ago. Both of the items still operating perfectly. The customer service was the best.

The variety of products seem fine. The staff is either right there constantly bugging me or nowhere to be found when I do need assistance. When they are assisting they are always in a big hurry and seem to have their minds elsewhere. This has happened to me three out of four times. Otherwise it’s a nice store.

Pleasant and knowledgeable staff. Efficient, never felt rushed, (it was 3 days before Xmas and the Boxing day Specials had started)..perfect sale. Helped me choose the best cellphone with the right plan and bonus for my needs.

Looking for a new laptop I was drawn into the store to find that the Apple laptop they offered was a two-year-old model. Decided on another laptop that was out of stock. They don’t offer veterans discounts.

Have shopped at Best Buy for many years now - and I can only say the young people that work there, are wonderful! They are extremely patient and knowledgeable! As a senior citizen who has trouble keeping up with all the rapid changes in technology, the patience they have is most helpful. Their explanations, the assistance they provide has helped immensely. Whether I'm purchasing a new computer, TV or what have you, they are always right there to help!!

Over the years, I have purchased 2 tvs and 4 laptops. I like the fact that you can pick a time to get your laptop looked at and/or serviced. I bought the plan for 2 years. The people are right on the money with their knowledge, helpfulness and ability--and polite. I will always go to them for items. I have purchased a number of smaller items; ink jet cartridges (I bought a printer/fax machine from them and still have it 15 years later and it works), several mouse pads and mice; small audio speakers anything electronic I go there and only there even if the items are small. BTW, I still have the floor model LG TV I bought from them in 2010; it still is working and it was the floor model!!

Best Buy is a good place to shop. The in in-store customer service is good, not great. With majority being young, some are impatient with the older customer and fail to thoroughly explain the technical differences of phones, TV’s and other electronic systems. The phone lines are rarely answered or you have to wait for unimaginable lengths of time. They sell you what you ask for and don’t bother to suggest options.

The last couple of visits to the store Best Buy the staff were very helpful, very knowledgeable and seem to be more interested in what I needed rather than upselling a product I did not really need or could not really appreciate the advantages that most salespeople would stress. The focus seemed to be the best value for the dollar I was going to spend. Excellent service. I wish I could remember the sales reps name.

I really like shopping at Best Buy online because they had so many deals especially around the holidays. I shopped online and in the store employees were very nice and helpful. Also they were able to recommend products and were very knowledgeable on the different items I inquired about.

I can find a certain product I need at the moment. There is a large variety of items and helpful staff on hand. The sales save you plenty of money and sometimes you get a free item with your purchase. They have weekly sales.

Work computer crashed. Went to Best Buy Gaithersburg MD. Picked computer. Out of stock. Sales person said they can order and ship. Told her we needed ASAP. She said, "No problem. I will expedite your order and won’t charge shipping. Your computer will be there Tuesday." No problem. Monday was holiday so no downtime at work. Well at 3 AM Tuesday morning receive text that order is delayed, however if not shipped by 3/19 they will cancel. Went back to store to cancel and get refund as I need computer right away. Losing money since unable to work (self employed). Customer service said can not cancel. Have to wait till item received to return. I said I was told it was expedited. Nope not expedited so can not cancel.

What I particularly like about Best Buy is that I always find an extremely wide, and in stock, selection of items for which I am shopping. In the rare event an item is out of stock, Best Buy immediately orders it for me online, and I always receive that item within three days with free shipping. In this day and age when there is so much online shopping, it is a breath of fresh air to actually go into a real store and see the merchandise first-hand before making a purchase. In just the past few weeks, I have purchased a wireless bluetooth speaker, an Apple TV, and an external DVD drive for my laptop. I give Best Buy a complete thumbs up!

I love that I can buy well made electronics for the price of a sale item at a big box discount store and purchase an extended warranty at Best Buy. I also bought grandkids presents there - the ones they really wanted. Once the FedEx guy scanned my package delivered but I didn't have it. I called Best Buy and they were super nice, apologetic and overnighted a duplicate order to me. I was so relieved because it was birthday presents.

They have price matching programs and excellent services. We are shopping online with Best Buy for Many years including home appliances, computers, stereo, video games. We also can walk into the nearby store in our local neighborhood to talk to the sales representative to exchange or return the items not right for us.

Best Buy is a great stop to shop at, I usually shop online and have not been disappointed. If you have your emailed registered with them, then it is especially a plus. You will get email updates and information on your purchase, deals of the day, etc. They also offer price match guarantee (which is a time saver.) I've compared their price match many times to see if they actually have the correct lowest price and it always seems to hold up. Customer service whether online or in-store have always been knowledgeable and helpful.

Best Buy is my go-to store for electronics. The employees are courteous, knowledgeable, helpful and overall pleasant. I have never had a bad experience at Best Buy with any purchases or employees. I always recommend them to friends because I want them to see and share my experiences.

I buy all of electronics at Best Buy, TVs, Computers, Phones, Printers & Software because of KNOWLEDGEABLE and well Trained Salesforce and availability of product. If product is not in store I can expect next day free delivery, never have a problem on warranty service or Geek Squad response.

They can answer your questions, the salesmen may be but they don't stand behind their products. And their rewards program is bogus. I bought a tv and a bluray which racked up quite a bit of rewards but no one could seem to help me find them? Made no sense...

Often has low stock or out of stock, especially the dvd/ blue ray movies. Always overpriced on everything. Nice atmosphere and usually a clean store but shelf maintenance needs a lot of work as there are always a lot of empty space.

Best Buy always has excellent customer service and great deals! I get rewards points often! I enjoy shopping there Because everything is pretty easy to find and I love finding good deals! The store is always clean, good lighting, and spacious.

From the time you walk in the entrance you can expect to be approached multiple times by employee offering to help you in finding or deciding what product you need. When it comes to electronics be it TV's to smartphones there is an expert at every turn. I really like how you mind may be made up on the more expensive device or tv but they will not only steer you to a better option. Most time you save money in doing so. That in my book deserves an excellent customer service rating. The employees may be commission based in pay but that doesn't reflect one bit the quality of options they offer. So in my book Best Buy is the best but when comes to any and all electronics phone, tv, audio car and home, headphones, gaming consoles laptop, computer and appliances etc. Thanks is all can end with.

Excellent variety, a little overpriced, return policy is very good, staff is a little hard to get their attention but helpful, Geek Squad is way over priced for services rendered!!! Most store layout is somewhat hard to navigate. This business is for the most part a good value if you're not on a limited income, staff had a tendency to hard sell top priced products!!

You cannot rely on the associates at Best Buy working in the cell phone area. They don't know what they are doing. I bought an unlocked phone and what they told me was the correct sim card for my phone and Sprint service. It was not the right card. I had to drive back to the store (1 1/2 hour round trip) to return the wrong card, and they gave me a hard time about getting my money back when it was their mistake. I finally got my money back, but it was a pain and a lot of wasted time.

They understand business processes for a small business owner. They are competitive on the area of customer care for products such as tv and laptops. The Geek Squad offers a variety of repair and guidance tips. I like the warranties here.

They have tons of employees yet none of them could help me and I I was shocked by how outdated products were being sold at high prices. I was sold almost $500 of merchandise just to find out I would need another component not sold at Best Buy any more. I got my money back but wasted my time and had I gone a day later I would have been stuck with another store credit I could likely misplace and never use. Also I bought a refrigerator which was delivered by an incompetent 3rd party, I wasn't told I could hire my own Uhaul and get a guy to help me instead I paid $125 for delivery of an already expensive item. They didn't have the vacuum I wanted so Target delivered it the next day to my house.

Loses sales records all the time and when they can't find them they yell at you or just plain hang up? Argues with customers when knowledge on products and don't want to work THERE!

I like Best Buy because it has a variety of items that I need, and the prices are good. I would tell my family and friends about the items that I bought. Whenever I need to buy or replace an item Best Buy always come to mind.

I needed a new laptop computer and my salesman, Hunter, was very knowledgeable and recommended just what I needed. Jimmy from their Geek Squad transferred my data from my old laptop and was very patient showing me the new ones featured.

I went into Best Buy to look at refrigerators. A young man assisted me and suggested that he send someone to my home to get exact measurements. This was extremely important! I’m now enjoying my new refrigerator and it was a great price and the rewards were the icing on the cake!

Prices are always competitive, recent purchase process was efficient and delivery was prompt and item in good condition. There is an abundance of items to choose from with a range of pricing for like items.

I have to say that if it weren't for the guys from the phone dept. at Best buy, l would have never gotten the phones working that l had to keep sending back to Motorola. They were very helpful and were friendly each time l had to return which was quite often.

I have purchased products from Best Buy and the service I received was outstanding. The techs are very professionally and extremely knowledgeable. I had an issue with my TV and they replaced it only to find something else was wrong with the replacement. Within a few days I had a new one installed and this one worked.

I was not pleased on my last visit. I needed to return a Apple Watch from Christmas. My son in law has a Samsung phone so he wanted one the same as his phone. The returns clerk said I had to send it back to Georgia where my kids set it up on my daughter's iPhone.... I called Apple and they said I didn’t need to do that. I felt the girl was Not trained enough.

Overall most employees seem to act bothered if you do not know EXACTLY what you want. But on more than one occasion I have found an employee that actually wants to assist. And now they have made the Geek Squad of little value! Due to distance was always a difficulty, but now they too act like they are bothered by non technical people! Additionally, being a non technical person, makes the website ALMOST USELESS! Though I can operate most anything I set down at, unless I KNOW THE NAME AND MODEL OF WHAT I WANT, JUST ABOUT NOT BOTHER! That being said, I still buy most of my electronics at BEST BUY!

Employees do an extraordinary job and go out of their way to serve me. I am also very satisfied with the variety of items in the store. I use the website and order online when a certain item is unavailable at the store.

I have been disappointed with Best Buy during the last three times I have was purchasing relevant products in 2019. The product selections have been very lean and the quality of those products that were available was, overall, middling to poor.

Sales staff does not work on commission; therefore I do not have concerns about being oversold. Also, if the first employee does not have expertise in the item I am considering, he or she always finds an employee who does. Excellent customer service.

I don't see how these stores stay in business, but they always compete on price and they are more convenient than Amazon if you're in a hurry. They also often have open box specials to further reduce prices, and they'll price match!

Good variety but so so prices. It is sometimes hard to get anyone's attention. The store is usually pretty packed with customers so maybe that is the reason. Their sales are sometimes pretty decent.

Service was good but it was hard to get someone to help around Christmas time. Went in looking for a tablet, ended up having to hunt someone down myself. Got a good deal in the end on a open box item.

I've made several purchases at my local Best Buy, namely a washer and dryer. A refrigerator, a Ninja blender set and a cell phone. Their service is exceptional, and their delivery personnel is just as great.

I purchased items that are on sale on Bestbuy website. A day later, I received an email with subject "Order *** item(s) delayed", in the email, "Delayed orders are typically fulfilled within 7 days. However, as soon as your item becomes available, we'll send an e-mail letting you know it's on the way. We will keep your order open and continue to work on getting your item(s) to you until March 07, 2020. If your item(s) are still not available by this date, we'll cancel the item(s) and notify you via e-mail....". So I wait for 7 days then I called back, they said because my credit card have an issue and I never received any notification about that. The only email I received is the email above. I called the help desk and ask if I can buy the same items with the discount that I bought earlier. They said no because the credit card not went thru so they canceled the order and I have buy again with no discount. I feels like this is a scam. Such a terrible experience.

Best Buy has the ABSOLUTE best in store customer assistance. Always friendly and helpful. Prices are competitive too. A greeter is always sitting at the front door and always acknowledges customers entering the store.

Best Buy has everything my family and I need when it comes to electronics. I recently took advantage of Best Buy's 0% for 24 months offer and purchased a new Sony 4K television. We couldn't be happier!

I DON’T LIKE online shopping period. Yod don’t get to see and feel the products like you do in the store PLUS I have gotten items that IS NOT WHAT IT SAYS IT IS and they have not gotten me my money back at all or replaced the items, it’s not just Best Buy but others.

We purchased a new smart TV at Best Buy in Union City. We had gone through multiple reviews and consumer review and thought it would be the best choice. However... the color on the 4K was much too bright and unreal for our taste. Best Buy accommodated our exchange with no questions and did not over sell any specific brand, but based their information and selling points on what we were looking for. Thank you!

They have a lot of products I was looking for and most are of the latest. They were able to price match. Transaction was good overall the value is very good. I compared the price of the item I purchase vs. Amazon, Amazon was only $15 cheaper.

Always very helpful. And they can fix any of their computer products. Sometimes even without any charge. They are also open many hours to fit most working people's schedule. The store in Summerville, South Carolina is the best I've seen.

I have shopped other places before, but I've have been very satisfied with Best Buy. They have the best selection on electronics and just about anything else you are looking for. The prices are very fair and competitive.

Ordered the H&R Block software digital download. The website said "free $10 gift card". When I did not receive any info re gift card I called customer support who gave me a reference # and then forgot about me. Two days later I called again and "Jay" said they were still deciding in the "back office" what to do. He also said I did not check the tiny, tiny, print in the cart that asked if I wanted the gift card - never saw it - even had to have Jay steer me to the tiny print. In any event I still haven't gotten the card and spent over 2 hours on the phone. No one can make a decision in this outfit. I'm in the process of buying new appliances and I think I've learned my lesson about dealing Best Buy!

Very friendly staff, good prices with good locations, also very good customer service and very good service on warranty in case any item fails, I also enjoy their friendly website, I enjoy doing business with them all the time..

If you're looking for a variety of electronics, value, know what you're buy, or need help finding something that fits your budget but good this is the place, this place "Best Buy" is the right place. I give you my word. Been there time after time. The name say it all. You will not go wrong!

Shopping at Best Buy is and always has been exciting, even going back to being there as a kid and seeing the newest technology everywhere! I am now 26 years old and still experience that little ounce of excitement as I walk in there. As a consumer, I have been thoroughly impressed with their growth. From feeling certain that their customer service is top notch to flexible financing options and great warranties. You can almost never go wrong gifting someone with an item from Best Buy! I expect to continue to be a huge fan of Best Buy because they truly do have...well...the Best Buys!

Very willing to satisfy customer. Helpful on exchanges or refunds, based on my experience in buying a new big screen TV there. Wide selection of audio-video items. Best Buy also price matches with Amazon on electronic sales leaders.

Good value and good prices and a big variety of items to choose from for any house or even better, a gift a gift voucher. Although the returning period is a bit short to return unwanted items. A returning period of two months will be appreciated. Store are easy to find and most of the time the stores are nicely packed and clean.

I like that the site tells me what I have viewed in the past and I can look up what I have purchased with ease. When I get on the site it gives me all the information I need for what is on sale and it is overall very easy to find what I am looking for. This is a great site and it is my go to when I am searching for items. Plus, it will always give me an option to do a store pick-up if I want it NOW.

Best Buy is a very good store that is surrounded by very courteous sales staff. Alongside this, the store stocks a great variety of top-line merchandise and has many opportunities to purchase low-cost items.

Only thing I would recommend regarding my last in-person visit is that there should be more sales associate on the floor who are willing to assist. I waited 30 minutes for someone to assist me in the Home security section only for me to walk out and have the gentleman securing the door called the manager to assist me.

Best Buy has great products at great prices. I recommend them to family and friends. They also have great customer service in finding the right parts for my computer and my phone. I bought a printer there and my ink which I am quite satisfied with.

I really like Best Buy. It has many varieties of merchandise but their prices are extremely high even when things are old and on sale. For instance I bought a transmitter for my car. I didn't have aux. I paid almost 50 bucks but went to Walmart -- 20 bucks, looked online -- 20 bucks 15, even had some bv for as bn low as 10 so felt robbed. They are very greedy for money. It shows with overcharging customers.

It is the offer of a one year tech support of computer, and other electronic devices for $200 that got me into the Best Buy stores. In one trip to the store they upgraded 3 computers, two phones, and one Samsung pad. If I had gone to another place I would have paid much more to have all that done. While I was waiting I saw they had an area for open box appliances. I checked it out because I needed a new refrigerator and washer. The open box prices were so good I bought both appliances. I used the tech support for all my appliances for 2019 and saved hundreds of dollars. It has been so good that I renewed for 2020 and have recommended it to my friends. I have also gotten a new ring camera for outside and a new fitbit tracker. The Geek help is especially good for us seniors who are not as tech savvy. It saves us the embarrassment of having to have to ask our kids.

I use Best Buy because each time I need something for my home there is actually someone to talk with. In other stores, I spend too much time looking for a salesperson. The knowledge that has been given to me has been useful when I am buying. The salesperson is professional, efficient, and personable.

I like the employees. They are the “Best”. They help you decide what to “Buy”! I also like earning rewards to help with the next purchase. Make sure to check online competition. Best Buy has some advantage as being there to answer your questions face to face.

We recently purchased a refrigerator and they had the best price and largest variety of refrigerators. Also offered a service to come to our home to measure the space to be sure the refrigerator fit and doors opened without any issues. Very satisfied with Best Buy.

They have a lot of electronic stuff but I really think than their prices are very expensive compared to other stores. The good thing about it is than they have an extensive variety of products and electronic brands!

Always very helpful and has answers to questions at good prices. One can depend on them to have the products advertised and ones that I am looking for. Good morale and management at most of the stores I have visited.

Their product selection is great. Every category has lots of brands to choose from. Their prices are competitive but you can still usually find the products online cheaper direct from the manufacturers. Don't ask any of the employees anything technical... they've got no clue about their products. They're just the retail sales teenagers. They'll upsell ya in a warranty if you're interested!