Best Buy Reviews

I purchased an oven, microwave and exhaust hood from Best Buy. Actually, two separate orders. Items were listed as being available and delivery dates were provided. However, two days prior to both deliveries, Best Buy said that the products were not available and needed to reschedule delivery. One items was delayed twice because they didn't have the item. As a result, I went to other appliance stores and found identical items and was able to get the appliances delivered without the Best Buy bait and switch.

TLDR: Best Buy sells fake AirPods and refuses to fix the problem. I purchased Apple AirPod pro 2 on May 29th and gave them as a gift 2 weeks later. They were sealed and new. When connecting them they weren't connecting correctly and when they did it was static and bad quality. We took them into the Geek Squad to look at them and they informed us the serial number on the box and on the AirPods match but when you connect them to the device the serial number is different. They guessed someone switched it that works at Best Buy or at the factory in Vietnam. Although they can see we were scammed they told us there's nothing they can do as it's 6 days outside the return window and we need to call apple. Apple said it has to be brought in and the nearest Apple Store is 2 hours away one way.

My wife went online to purchase a special connecting cord for a computer. Our local Best Buy did not have it but one that was slightly more than 40 miles away did. So she ordered it for pickup and I drove there yesterday (within minutes of order confirmation). I get to the store and they said it would take 30 minutes to retrieve the item. The store had no other customers in it at the time and 3 or 4 staff working. I offered to go to the appropriate shelf and pick it up and bring it back to the register. I was told I could not do that as it would "screw up their inventory system." 15 minutes later the clerk comes up to me and tells me that the part is not in the store. I show him the verification sent to my wife online - he says that there must have been a mistake made.

After conducting a month-long research on the best-rated laptops, I decided on a Lenovo Ideapad from Best Buy. However, after less than four months, the screen has failed to function. I do not abuse or use my laptop anywhere but my office. Yet, the geek I spoke with at Best Buy said it was damaged and so, the warranty does not apply. If I had purchased an additional warranty for $150., the repair would have been covered.

I haven’t shopped at Best Buy in years because, long ago, I formed the opinion that it was more expensive than alternatives. Also shopping in the store was never a great experience. It was like going to a Staples or Pet Smart: hard to find info or knowledgeable help, long waits to check out. However, someone gave me a $500 gift card and I finally redeemed it. There wasn’t much I wanted, but I picked some items: among them, two of the following products for baby gifts: VTech - Wyatt the Whale Storytelling Soother - Blue/White. Model: BC8312. SKU: 6305582. Here’s what I have experienced.

My hubby and I went in to purchase a new laptop. I was extremely disappointed in the salespersons. The first guy came and asked what we were looking for. We told him. He admitted that he knew a little bit. He hands us over to another guy. This guy kept looking back at the couple at the sales counter as he answered a couple of our questions. Then he said he would be back and went to the sales counter where a cashier and couple were at. I was extremely disappointed as this was unacceptable professional behavior. We waited a few minutes then left because of the horrible service. I will NEVER attempt to do business with Best Buy or recommend Best Buy. I received excellent service from COSTCO!!

Purchased 2 tvs from this store with 2 hdmi cables online and realized I did not need the cables when I got home. Return policy was not given online. Today 2 weeks and 2 days past the return policy I tried to return those items for my money back unopened. They would only allow a store credit. Even corporate could not override. Although website says it’s at their discretion. I have purchased laptops computers tvs from Best Buy but I will never spend another cent in this store or any other Best Buy as long as I live. It is apparent why retail is losing out to Amazon. You don’t deserve to be in business.

I put in an order for 3 items totaling $170, to be sent to my current address. When I received the email confirmation, I discovered they were sending 2 of the items in the order to my old address and one item, the least expensive, to my correct address. I immediately contacted them and was told they would contact FedEx, don't worry, they can fix it. Several hours later I received a response telling me they were unable to fix it, to contact fed ex. Fed ex said only the shipper can fix it. I called again, was again reassured and again received an email later advising me they could not do anything.

I bought a LG 65 inch TV from you guys yesterday. Returned it today because it had red dots on the screen. Brand new TV in the box and got a new one today for an exchange and something is wrong with this screen. At This point I’m starting to feel like that’s why so many of your stores are going out of business because you guys are not caring what type of TVs you sell your customers instead of just getting their money. Now I have to waste time by returning a tv two days in a row and wasting gas because y’all just want to sell y’all customers whatever.

On 5/9/2024 I purchased online a Dishwasher, to be installed next day (Order number: **). The site as well as their prep instructions gave specs to measure to insure that it fits. I measured and per the specs given we were fine. The next morning their team showed up and stated that it required 34 1/4 inches high (instead of the 33 1/2 inches n the specs) and said I needed an exchange unit and left this one in the garage. I called in because the account I setup online was now not logging me in, and the password reset link never arrived. The person on the phone said they don't really know the specs and rely on the install people to assess. Then said they can't process a change since current delivery is still open and I would need to call back tomorrow for maybe a Tuesday appointment. As far as my login, it could take up to 24 hours to receive the password link.

I had a late fee in December for a 2 day late payment. I called to reverse it, they said they would reverse the late fee and said there was interest charge they would reverse. They did not. I called again after the next statement they said they would reverse it, they did not. Now they are adding monthly late fees to a charge that should've been reversed. I called today to resolve, said I would pay their error of the initial late fee and interest charge. They refused. They don't want to settle their own mistake. Very sad state of affairs for their business practices.

Best Buy is very unprofessional without any ethics or consumer values. I placed an order which I never received therefore they never fulfilled the contract. They just took my money, the delivery person never bother to knock or ring. Anyways my order was stolen and I file a police report and Best Buy kept giving me the run around, do this, wait for this and after almost two weeks they just decline my request to either give me a replacement or my refund and said they can't do anything about it. I will never shop here ever again, they also have a bunch of liers to keep you waiting and wasting your time.

It's funny how credit card companies will go after you for payment but when they owe you money they literally drag their feet. What's even crazier is that the money they say I owe was a fraud claim that they approved. But they call every day all-day to collect money that they will end up having to give back. They owe us hundreds and it's been since August 2023!!! So when I decided to stop paying them they freak out. Be aware!!! According to Best Buy, we owe nothing but yet they keep asking for money. Can we say they are collecting interest and doing what they can to make more money!!! Do Better Best Buy. #lawyerup #bestbuyfraud #bestbuystealingfromconsumers

I had issues with the 2nd delivery of my item. The pedestal for my washing machine was on back order and delivery people were to attach it to my machine. They refused because they said they didn't have bolts. I found out later bolts were not needed. I attempted to call the store but was redirected to a person in the Philippines and then transferred to India. I had to drive to store and found out from manager, Andre, that they no longer have a direct line to store locations. Andre was useless. He said he would get back to me and I had to call him. He said he would contact me again the following week and he never did. Corporate only offered me $75 after I waited for 3rd delivery. I refused. DO NOT BUY anything from Best Buy. They need to go out of business. Their customer service is awful. I'll be buying future appliances and electronics elsewhere.

Their ‘refurbished’ products are customer returns and demo units with no refurbishment done despite advertising as such. I was sent a broken charger with a MacBook covered in dirt and hair embedded inside the charger with a bent pin - it could have caused a fire had I not noticed it. They’re completely apathetic and detached offering a coupon to shop with them again as the ‘solution’. Their practices are truly CBC Marketplace Investigation worthy and I’m going to bring it; this isn’t a one off experience.

BEST BUY -WORST SERVICE....EVER. I bought a tv at Best Buy and asked that they it delivered, they took down all of the delivery details. The day of delivery came and nothing arrived and not even a notice to tell me anything. I called them and they said that the delivery had been delayed by a couple of days. I asked them why they didn't notify me and they had no answer. The second delivery day came and went and still no TV, This time they sent an email to say it would be another 2 days, When I asked them why they said that the delivery van had been to the location, called the number, got no reply, left a message and left I asked why didn't they just ring the door bell and deliver the TV, No answer, they never called or left a message.

Service at Best Buy store #608 on Feb 21/24. We signed up for Geek Squad in 2017. Best decision ever! I have never had an unhelpful experience, either at the store in Waterloo or during service calls to Geek Squad - at any time, on any day of the week- and on ANY device I own. On this occasion, I took in half a dozen memory sticks of various types where I had saved pictures since 2017 from various devices. Asked if Geek Squad could somehow load them all onto my IPad PRO. 3 technicians were on duty. Each one friendly, helpful, immediately available. They all worked together to consider how to do it. Left the IPad at the store and had it back in one day - all pictures loaded, everything works. Love the Geek Squad! Best service!

Within 5 minutes of making my purchase which was supposed to go through after pay having 4 payment installments, Best Buy took the whole amount at one time, I immediately got in touch with BB customer service and was told "the item had already shipped!" In 5 minutes time! Best Buy is nothing but greedy, thieving, deceptive, liars! I can't even find the order yet on BB website!! They refuse to cancel the order and give my money back! They're a shady crooks! Never trust them or buy from the crooks!

I wish I could give negative stars. I ordered a TV from Best Buy and got the confirmation that ONLY I COULD PICK IT UP. THEY LET SOMEONE ELSE PICK IT UP! Who? My abusive ex. They showed me who picked it up and acted like I was responsible. They broke their policy and if I want to get my TV I have to talk to someone who emotionally abused me for 10 years. I'm going to sue.

Feb 17, 2024 ordered a Maytag Dishwasher which was not currently in stock in Willow Grove, Pa. Later, when contacted, I set up a mutually agreed upon delivery date. Then, it was cancelled by BB. Scheduled a total of 7 times, never by a live person. On April 9 received a text to prepare for delivery on April 12. On April 10 received text to reschedule for the 8th time. Never an explanation. Service Rep had previously confirmed product had finally been received - no more scheduling notices unless product had been received by BB. Calling again.

Best Buy will break every consumer right...Run and Hide... beware of doing business with Best Buy. They will leave you hanging. I bought a GE laundry dryer from Best Buy and bought the total tech support which gives us a 2-year warranty. Shortly after I bought it I realized that it was not drying well and the clothes remain wet. A technician came and said that he fixed it, only to find out that the problem still exists. I called and they came back. And they said they needed a part. Then they came and change the part. Few months later I called with the same problem. Best Buy scheduled an appointment and never showed up. Technician name was Antonio. I called again about 2 months ago.

Wanted a DJI pocket 3 for the eclipse event. Looked on Amazon and BestBuy. BestBuy said they could get it here a week faster than Amazon. Now I'm 6 days past the delivery date, and they are sorry and sold it to someone else. No time to get another one.

I will never again do business with Best Buy. What a flipping debacle trying to purchase something online. I made a mistake and purchased the wrong size TV. I realized my mistake. Called immediately to switch to a smaller version. Of course that delayed delivery another day. The day before delivery I opened up the Best Buy app and saw that my purchase was canceled. Apparently there was an issue with Apple Pay. I received no notification, no option to provide an additional method of payment. I spent another hour on the phone trying to understand what the problem was. Upon their explanation, they re-ordered the same TV but again delivery would be delayed yet another day.

The 50 inch flat screen TV was delivered or should I say dropped at my front gate, not front door where it could have been slightly less noticeable. The box is damaged as evidenced in the picture. The text message notification reported a time 2 hours later than delivered. So it sat in front of my home fully visible. Amazing it wasn't stolen.

The "Geek Squad" is a joke! They claim a full replacement warranty, of equal or better value... But all you can expect is a store credit. Purchase your products from a store that actually honors their warranty claims, not respond with fine print.

Best Buy You are a horrible company and your customer service is atrocious. I spent over $8000, paid cash, and three months later still do not have all my appliances. My refrigerator was broken by your delivery team a month ago. Took a month to get replacement and then on delivery day (today) they rescheduled after I called to confirm. You have my money and I still don’t have my product. Your call center staff does not understand what I am saying and read from a script and cannot complete simple problem solving steps. I called and asked to speak with supervisor and was placed on hold for over 20 minutes only to be told the supervisor would call me back and the supervisor did not understand what I was saying. He just kept saying so sorry and rescheduled my delivery for tomorrow.

I could give 0 star, this is it. No more business with Best Buy. Ordered a stove top online, asking the sales chat support, if the installation is charged or free. She ensured will provide a free installation. I even asked her why it isn't showing on my receipt, she explained this is on her notes, I don't have to worry, it will be provided. When it comes to time of delivery, everyone is saying the installation is not included, I have to pay for it, called in supervisor, customer care, all they are saying is sorry, they will bring this up to their meeting, and sorry about this. But installation will be charged if I want it. Such a shady business. I even asked at the beginning, if this is not included, I would just go for Costco. I shouldn't trusted them. Should've went with Costco. Never do business with them again. Everyone just be careful on what they promised if it's not showing on the receipt.

I bought a car radio for my daughter birthday and set up installation the Pico location in west LA. I purposedly picked a radio that would be compatible with her car. On the day of installation the installer called her 3 hrs before her appointment to move her up because he "had plans". She hurried over as fast as she could. Once finished he did not take her through how to use the system. When she left half the functions didn't work and the telephone didn't work. She took it back, he then said he didn't realize she had back speakers. What? How do you not check? He then tried to upgrade her to a more expensive model. She now has to go back for a third time. I called the store who wouldn't allow me to talk to a manager but would pass my number on for a call back. Three days later no call. Shame on you. Do not buy stereos from here!

They shipped me an item that they damaged, then didn't add any packing material so it was also damaged during shipping. Wouldn't replace it and only offered me 10% of the item's value on a gift card. Done with this place.

I wish I could give negative stars. I purchased a printer for my business, but when I placed the order, the shipping address did not register and defaulted to my billing address, which is a PO Box. I immediately (less than one minute after placing the order) contacted customer support and told them about the problem. The customer service rep told me he entered the correct address on the order. He lied. I never received the printer, especially since my post office box is 3" x 4", was never notified by the post office where the printer was, so I did not ever receive it or take possession of it (easy to confirm since I never signed for the package, nor was it scanned in as picked up).

As a Geek Squad member we were happy to know that there was in home repair when our TV went out. Until our appointment was canceled 3 times! Went into our local store trying to get help but they wouldn't even talk to us about it... only through the 1-800#. Getting our new TV from Costco at a better price with free add ons.

I purchased and had to return a blu-ray player that was faulty. I bought another, more expensive model the same day. I forgot a disc in the faulty player and tried to call the local store with its local phone number. Got outsourced, out-of-country customer service agents who either could not or would not transfer me to the actual store so I could request they hold the disc for me to retrieve tomorrow (I do not drive and could not get another ride back today). I tried calling, I tried texting, I tried chatting, I requested and did not get an email address to try to reach someone in the actual store. This is not acceptable customer service. If it had been a wallet or medical equipment or something more important, I would need to speak to the actual store immediately. All they could say is go back to the store. Not acceptable answer.

Cannot help customers. Takes forever. Installation is uncoordinated. Phone call? Forget about it... You get foreign people on a phone service. You cannot contact the store directly. No one to complain to. Company has neglected customers. You get the distinct feeling no one cares. Staff walks by you. Crappy experience.

I placed a order for some almost $600 AirPods Max headphones from Best Buy Online Order Number **. The major problem....the headphones were delivered to a hotel 150 miles away from my house. I contacted bestbuy and the hotel right away. The hotel said they refused the package as I didn't have reservation with them. Bestbuy said, "No problem at all. You will refunded." Weeks later no refund. A month later no refund. I contacted BestBuy many many times on this and they give the same excuses. "please be patient". A year latter they say after a internal investigation the package is said to be stolen and I should contact the police. Like seriously you waste dozens of hours of my time to say I'm not getting refund in the end that it was theft?

Recent contact spoke to Almas, friendly, courteous, speaks clearly, know her job criteria, verified the records, furnished details sought and reminded me of other record data, contact person and others are all customer oriented, and very polite. Will use their expertise again.

I used Best Buy for 10+ years, but after my recent experience I would not do business with them again. I purchased a new home recently and bought all of my appliances from Best Buy in December 2023. Over 45 days later, I have had to deal with: multiple cancelled orders, delivery issues, and a damaged appliance. The appliance that was damaged (fridge) was taken back to their warehouse... I now have NO fridge and they can't even give me a solid date for a new one.

Do not waste your time, money, or efforts with Best Buy or Geek Squad. We bought a washer and dryer with a five-year Geek Squad protection plan about two years ago. After the washer broke in December, we contacted Geek Squad for a repair and got a maintenance appointment scheduled. Took the day off work, waited around for someone to show up. Nobody ever did. That happened two more time. Dozens of phone calls only ever resulted in “escalating” our case. Finally, after weeks of no repair, Best Buy approved us for an exchange. Great news to us – we would finally have a working washer! Except, once again, nobody ever showed up to deliver it. More phone calls, more “escalation.”

I have been a member with Best buy since 2003. I wanted to gift my two boys two car starters for Christmas, they were for $400. The agent that my son spoke to suggested those to order. My son did not use my total tech membership which has 60 days to return the product, he just did the regular check out. He picked up those car starters from Polaris again talking to someone clarifying he got the right starters. We call best buy installations and find out he was given the wrong starters so we order a new one through them with their installation, this time I get only one because I can’t afford two since the second one was more expensive.

We built a new house and spent over $10,000 with Best Buy. They Installed a stackable washer and dryer. They have the washer door opening from the left, and the dryer door opening from the right. I said that does not make sense, they said that is the way they are shipped. We can switch a door but we will charge you $50.00. Their attitude just stinks. I can not recommend for any appliances.

Went to Best Buy Jammn 7 24 for stereo install. The tech cuts out all the wires and harness of the original and calls me to tell me he can't do the install. Didn't reinstall. Just leaves it disconnected. Sends me on my way. I have another go at it couple's days to finds out tech at Best Buy cut all my wires and harness out and broke off the the top covers of my plastic fascia and tried to cover it up. Will can't continue with install. Worst car install experience ever. Will never step foot Best Buy again ever.

For some five years I have paid $200 annually for Best Buy's Total Tech Support using Geek Squad. I loved being able to log on, schedule a time and bring in my laptop for help. Most problems were usually solved in minutes. Each year, BB has made it harder to find. Now I can't find the Geek Squad appointment page at all! Every place on the website puts a pop-up in my face saying Buy This!!!! Searching on "Geek Squad" tries to sell me Geek Squad. I know this is the trend in American business: A sale, no matter how small, means everything, the customer means nothing. Geek Squad technicians are great. I'm beginning to hate the company.

We have been customers for over a decade now. That includes my family, my brother's family and my mother, located in another state. We have especially liked Geek Squad to take care of my mother's electronics, since I cannot do that for her. On 1/4/2024 I had a very bad experience in their customer service. I had lost my keys and thought I might have left them in the Kalispell, Mt location. All I wanted to do is call that location to see if they were there. Come to find out you cannot call the local store. The call is routed to some call center, maybe in India. The phone tree is very complicated. The first question you are is asked, "What is your Best Buy account number." Frankly, I do not want a membership with Best Buy, like a Costco membership. If I was a new customer, I would hand up and do business elsewhere.

No one to help you at all. When you ask for someone to help they say someone will be there but is more like a ploy to keep you from shopping somewhere else. No one EVER shows up. Next to no information displayed on product.

Dryer problem. Rollers making noise. I knew the problem exactly. Called for repair. Service tech came and verified I was correct but charged me $108.00 to confirm by listening to the noise. Quoted me $417 for parts and said my $108 would not go toward repairs. Would not quote repair labor. The parts from Whirlpool online were $53 and on Amazon they were $23, standard roller kit for WED5500who model. He said they had to use their supplier and could not repair with any one else's parts (whirlpool was the manufacturer). I am experienced enough at 72 to know when I am being completely cheated. By the way, the new dryer at Best Buy currently priced at $599. But I will never step foot in that store. Repairs would have exceeded the price of a new machine. Complete fraud.

I spent over $25k on a home theater set up by Best Buy Sterling Magnolia. The initial set up was fine, but when the subwoofer had a problem I was extremely disappointed with their follow-up and customer service. First, I called the Geek Squad and had to pay $150 for them to just come visit and diagnose the problem. The technician then told me to bring it to the store to have it serviced as it was still under warranty. When I lugged the ~70lbs subwoofer to the store, they then proceeded to explain that due to their "internal process and liability issues" I needed to contact the manufacturer directly, ask for original packing materials/box, and do everything on my own.

We bought A Tv from the Best Buy outlet store. They loading employees didn’t load the TV right in my car and when I installed home the screen was damaged. I tried to returned or exchanged but the manager refused to do anything about or take the Item and treat us in most rude way and lied about things.

**Title: Unmasking Best Buy: A Consumer's Battle**. In 2023, I sought Best Buy's PC expertise, igniting a legal tussle. Residing in California, I invoked Section 1770 of the Civil Code, exposing potential breaches in contract, warranties, and consumer protection statutes. **Breach of Trust:**. Best Buy's expertise promise led to a profound trust breach, impacting decisions and marketplace trust. **Misrepresentation:**. From negligent to intentional misrepresentation, promises resulted in detrimental reliance, with punitive damages looming. **Warranty Woes:**. Best Buy's expertise claim inadvertently delved into implied warranties, creating a multifaceted legal challenge.

I placed an online order for a floor cleaner, back on April 2023, UPS lost the package, I contacted ups and the store, an investigation was open. We are in December now and neither company has refunded or replace the item. Extremely upset with both companies.

Bought Jitterbug Smart3 phone from Lively, Best Buy for my mother. Had to call a representative to set up 12-6-23. After 2 hours on the phone trying to factory reset it, she said it was defective and would send me a shipping label to send back in 2 days. Called 12-11,23, no shipping label ever sent. They said I would have to send it back ("We never send a shipping label"), restocking $ 10 fee, no money back for $35.00 activation fee, and probably no money for glass protector and case (39.00) fee. Then, it would take 21 days to refund some of my money. What a loss of money, time, and frustration. Best Buy subsidiary.

I had already ordered a radio and speakers for my 06 Tundra. A few days later Chris ** calls me about the installation date and time etc. and Thankfully he asked me what I would like from the system. I said I would like to have more bass, Bluetooth, basically update the truck. So he recommended a different system entirely around the same price range. He then returned my previous order (refund) and reordered what I needed!! WOW!!!! What a relief to me. I know nothing about tech these days. So I show up on the install day, Chris goes over what's going to happen during the day. He also recommended a backup camera and the sound suppression inside all 4 doors. I now have a new truck in my eyes at a fraction of the money. SOOO I would really recommend Chris **

Buyer beware of Best Buy's sales tactics. Their salesman told us we needed these with the gas stove we bought there so we got them. Had to wait for our permit to get it installed and find out we didn't need them and they would not take them back because of a 15 day return policy. First of all, those who have a 15 day return policy but to boot won't make an exception when their sales person makes the mistake. Even spoke to a supervisor. I hadn't done business with Best Buy in years and totally forgot when I was shopping online how poor of a company they are to do business with. I won't forget again. What company loses a customer over $100 for life? Best Buy that's who!!

Bought a new Apple Watch, got an open box instead on 12/02/2023, installed the screen protector and thought, "oh, the watch is working, I will keep it to avoid the hassle of returning and waiting for a new one, I can send just a picture and get a partial refund", bad decision, I contacted customer service and of course they told me to go return in store or at UPS with a refund fee. This should be illegal, I sent a BBB complaint and my advice is to stop buying anything at Best

I purchased a GE Dishwasher from Best Buy June 30, 2023. The dishwasher was delivered and installed July 6, 2023. Approximately November 12, 2023 I notified Geek Squad the dishwasher bottom tray was wobbly and the dispenser wasn’t working. The technician Joel came out 11/14/2023 for Diagnostics and informed me that he had to order 7 parts to repair the dishwasher. November 21, 2023 Joel returned to my home to install all the parts.

Best Buy executives probably think the American people can be easily taken advantage of by using some flashy marketing and cheesy word-play. This year the so called Black Friday "deals" more expensive than it was a week ago. I was especially waiting for these deals for my holiday purchases but to my surprise all had a higher price. I am not planning to do business with this establishment again.

Great pc, great purchase and place to shop. Customer service was amazing, easiest purchase I've been able to make. So happy with the outcome of the purchase. Went in and out and found what I needed to get. Couldn't have been any better.

I bought a new Dell laptop and joined their $180 service plan. Now with this they transferred all my data from the old laptop to the new one. Then they were supposed to give me a 30 min lesson on how Windows 11 works. So the guy that was showing me how it works did not even know how to turn it on, yup that's right. After getting it on he still was puzzled how to do things. Now aggravated I just took it home. Now I can sit home and figure it out. This was at the Brooksville Florida store. Never again will I shop Best Buy.

On 10/13/23 I bought a highly rated WIFI router and had Geek Squad come in for a home WIFI set up . On 10/20, the Geek Squad technician called me and told me that he recommends a different router and that he could bring it to the appt. I told him I would go with his recommendation as he is the expert. When he came, all he did is take router out of the box and connect to the modem and downloaded the router app. It took 5 minutes. I was left with a mess and had to connect all my devices to the new router. This is what I had wanted a set up not a delivery of a small device.

Best Buy warranty is a scam! Please read the warranty terms and condition before you purchase any electronics! Their warranty doesn't replace the full value of the item you purchased. You will run into all kinds of problems trying to get a resolution! At the end you will end up filing a complaint with BBB!

We purchased a TCL TV from Best Buy in Morehead City, NC on October, 7th 2023. It completely quit on November 17, 2023. We called Best Buy and they connected us to TCL support. That was a joke. We did everything she asked of us to troubleshoot why it would not power on. After 40 minutes, she told us they would be emailing us and we would need to take a video of us troubleshooting it all again and send. First I have yet to see an email and 2nd I am not videoing us and sending it in. We called Best Buy back and they told us they would send a tech within 24/48 hours and to expect a call. We have not had a call, so Monday I went back to the store and they had no record of an appointment for anyone to come look. He made me another appointment and we are waiting. We have had the TV for 5 weeks and now it is sitting in my dining room floor.

Purchased 4 TVs in a span of 6 months (remodeled a few rooms in house) and all at different times and all complete garbage. RUN away from this brand if you are considering. I rarely go online to complain about any product but these TVs are complete garbage and anyone that bought should be entitled to full refund. Class action suit is in order with this brand. It's so bad.

I took my computer in for repairs to the Geek Squad, at Best Buy, Cambie St, Vancouver, after a week, I was informed to pickup my computer as the repairs were complete, after picking up the computer, I noticed that no repairs were carried out, the computer has the same problems, Geek Squad is a scam organization, customers pay an annual fee for their service, their employees are village kids with no knowledge of computers, I will get in touch with HP, and inform them of the scam that is being supported by Best Buy, for that reason, they not have their phone number on the website.

My recent Best Buy order, #**, took an unexpected turn when I received an ice pack instead of the Apple AirPod I had purchased. The ordeal began with a 30-minute call to Best Buy's customer service, directing me to return the package to UPS. After complying and waiting 15 days, the same package, now marked 'Best Buy Inspected,' was returned to me. Despite this, Best Buy refused to acknowledge it as their product when I attempted to return it in-store. Subsequent calls to customer service, lasting a total of 40 minutes, led to another directive to return the package to UPS.

Our TV was misdelivered. The address on the order was correct but the phone number was off by one digit. The driver called that number and the person that answered gave the driver a different delivery address and now has the TV. The TV was delivered to a different state than what was on the order. We are waiting on a replacement. It has now been almost a month with no resolution.

I purchased this phone for my elderly mom for the easy appearance of navigating the phone. We were both pleased with this phone until she came to visit me. When trying to connect her phone to my wifi we found out that this phone doesn't have that capability. After calling Lively support I was informed that none of their phones can use wifi. I did suggest that statement should be in a bold banner across their website. If we had known this I would never have purchased the phone. Yes, I was nice and told the young lady I know it isn't her fault however this should be noted. I realize there are apps available to resolve this issue, however that is not the point.

I have been to Best Buy 3 times to see a tv I wish to purchase. Three of the tvs are always out. The first time I visited employee told me they were broke, second time they were not plugged in, but each time tried to steer me to sony tv that cost a lot more. 3rd time I went following a 3,500 dollar couch purchase next door at value city furniture I went to best buy ready to buy the tv but wanted to see it first and I assumed since I mentioned to employees and management on other two attempts that they should be available to view. This time they again were off as usual. Nobody was around or cared to come assist me.

Predatory practices by best buy I would like to trigger arbitration; I was falsely misled into a membership plan when I asked for a warranty for my TV. I was charged 199 for a one-year warranty, when in fact, the tv comes with a one-year warranty from the factory. This act was bait and switch, I am disgusted by what they did to a longtime customer, not only did you steal 200 dollars from me, but I also have no extended warranty now. You can check how much money I have spent at best buy over the years and note I always purchase an extended warranty on higher price products.

Best Buy's response to my malfunctioning devices was far from satisfactory. They not only declined to provide replacements but also refused a refund. The Geek Squad member I interacted with seemed completely lost, and the overall service was dismissive. About a year ago, I invested in a modem and router, along with a four-year protection plan. Despite spending $450 on these products and the protection plan, I was compelled to settle for a $450 gift card refund after only one year. This is a clear violation of what a protection plan should offer – I anticipated a genuine refund, not mere store credit. To make matters worse, there were no available replacements in any of their stores. In summary, it's best to steer clear of Best Buy and their "protection plans" to avoid disappointment. Their inability to deliver on their promises has cost them my loyalty, and I advise others to be cautious when dealing with their subpar service and questionable protection plans.

I got a Citibank Visa to get payments on a washer & dryer set. They gave me a credit limit of $4000 for an $1800 purchase. This is good because of credit bureau bases your credit score on a percentage of credit used. Now I was late (8 days) on one payment that I paid in full and another that I also paid in full along with the following months' payments. They dropped my credit score by over 50% which lowered my credit score. This also put my account right at what I still owed a few dollars from being over limit. Then a second hit to my credit score from the same action of lowering my credit limits that offset my percentage threshold and lowered my credit score yet again.

Best Buy of Augusta GA no longer recycles computer motherboards. As of October 8th, the supervisor on duty rejected the six motherboards I had brought in for recycling and accepted only a pair of headphones. They now prefer that the rare earth metals and gold from motherboards be sent to our landfills. Incredible!

I purchased a rather expensive camera lens online. There was no notification of a restock fee throughout the entire process. Once delivered I discovered it didn't work. I returned to the store to be told I would be charged $390 restock. Had I been told prior to purchasing I would have purchased through Amazon. Best Buy has permanently lost a loyal customer of 25 years.

I was shopping for headphones, and I was so impressed by the employee who helped me named Deshawn. I found him to be knowledgeable, friendly, and helpful. Please recognize this employee for his exceptional customer service.

This is probably my first negative review on anything ever. I purchased my iPhone 12 Pro through Best Buy and opted in for their protection plan. When I broke the back of my phone and went to Best Buy they directed me to Geek Squad to make a claim online, which I did and opted for the advanced replacement, which means they put the value of your phone plus about a $220 fee on your credit card so around $1700 in my case. Sounds fair one might think. I am so glad I didn’t opt to send in my phone as what they sent me back was not the equivalent of my phone. Instead they sent me the iPhone 12 Pro Max, which is way too big for my hands. They call it an upgrade, but if I wanted a bigger phone I probably would have bought one in the first place. It is also not a new phone, but instead it’s been refurbished and the screen appears slightly loose and makes a quiet clicking sound when tapped. So I have no idea whether it’ll last.

Worst online buy I made! Never got item. Got cancelled finally BUT NO notification. NEVER GOT REFUND. They say their third party seller made Refund BUT NEVER GOT IT. I have been calling and calling. BAD, BAD SERVICE

I purchased a laptop for my daughter on 09/27. At checkout, I selected the same-day delivery option for $10. The website does not mention it will be “delivered” by a third party. It turns out they use a third party for delivery (Shipt). The delivery driver stole our package. My daughter needs the package for work and Best Buy has been anything but helpful. As I am out of town, I cannot pick up the package in-store. Even though the delivery address was under my daughter’s name (same billing address), Best Buy refused to change the pickup name so she could pick it up. They offered to deliver it on Monday for an extra $29. Why do we need to pay extra for shipping when their delivery driver committed a crime and stole the package?

My tablet went out just before my flight from Palm Springs to New York. Order online an IPAD from BEST BUY. They said it would be delivered the next day. Well I'm sitting here with no IPAD the day of delivery and leaving for New York in the morning. Will have to pick up tablet in New York now. Definitely asking for a refund from BEST BUY. Worse there is an army of A.I. you have to get through in order to speak to a live person. I'm still holding and it's going on 7:50 p.m. Pacific time. I WILL NEVER, EVER, EVER order another thing or shop at a Best Buy store. Their customer service is nonexistent. They are HAPPY to take your MONEY, but deliver no product.

I bought 85” Sony tv with all protection plan and Geek Squad plan. My tv not working last week of July. I called geek squad for repair. They give me appointment on August 15. Technician came on August 15. Took pics of all circuits. He said, "I’ve to submit all pics to Sony and I’ll come back August 29 with new part and repair your tv." On August 15 he not show up. I called him and he said, "Sony tv called you." I said, "No." then he said, "I’m not coming." Again I went to Best Buy. They set my appointment on September 9 and said technician will come. He give you RR number and we replaced with new tv. September 9 I got message from Best Buy technician on way. I waited up to 3:00 pm. No one came. I become frustrated and went to Best Buy. They told me, "Your appointment is on September 21" after they seen computer. I show the message after they called geek and said some one close order ticket without reach my home.

Justin & Avery from the Geek Squad has horrible customer service courtesy. They both overlooked our daughter's repair needs and helped an others who were ** instead of us. A ** representative helped us instead.

Best Buy's customer service is very poor. I've purchased several items, so I thought I would benefit from their total member program, which delivers and takes away old items. That service, which is provided by their Geek Squad is horrific. They cancel without warning to the customers consistently then arrive at their convenience. In addition, they refuse to compensate the customers for numerous days lost from work and customers having to pay Task rabbit for a service they were supposed to provide. I will be buying from PC Richards from now on.

On 09/05/23 I went to my local store and purchased a clothes dryer total $1,326.35. Expected it delivered on 09/13/23. The truck pulled up and the box came down, when opened the dryer was in pieces and dented. They put it back on truck. They told me someone would call me. I never got a phone call, I proceeded to call and was given a delivery date of 09/18/23. On that date I got a call from the installer telling me that he was coming to install the dryer. I asked him if he had the dryer and he said no he was just the installer. He never got to my house.

I brought a computer in to be diagnosed. Computer shut down and I could not get it to charge. I brought the computer into Best Buy in Bowling Green, Ky. A member of Geek Squad took the computer for less than 5 mins. Told me it would need to be shipped out. $85 non refundable charge, PLUS needed a new mother board, which would cost $400-$500. I took the computer to an individual business. He rebooted the battery and charged me $25. Computer now charges and works fine! Geek Squad is an absoluye RIP OFF!!

I spoke to the call center, our long phone call, chat 30 minutes, and even walked in store and spoke to a girl at the customer service desk about pre-ordering the iPhone 15 when it was unveiled. All of them told me no, I cannot. Lo and behold, on our site today, guess what I can do? Exactly, I can pre-order the iPhone 15. The store manager at this particular location is worthless, I've had other situations where this Best Buy has just been a complete failure. I don't understand why they make it difficult to do business? If I have money and you have a product I want, why do I have to jump through hoops and then be lied to? I wonder how Best Buy investors feel about that, passing on this cost of untrained or incompetent individuals to the bottom line. It took three people a couple hours to waste my time and lose a $4,000 sale. Not to mention my own personal experience of wasting my life away trying to make a purchase.

I got this gaming desktop a month or two months ago and so far it has been doing very well for me. The price was in the better side for being pre-built. It allows me to actually run the games, even the newer games that are being release this year. It is also a nice design for what it is, and have good specs with it.

I bought a house about 10 years ago. Being that it was previously owned, I knew I would have to replace my appliances eventually. I've replaced 7, all new items were purchased from Best Buy with their 5 years extended warranty. I've used it twice. First was a tv I bought. Sony 65", it was expensive but I thought the quality made up for the price. With in the first year I had Geek Squad over 5 times to repair it. The main control boards serial number didn't match the tv. They replaced the board after the 3rd time. Come to find out, I was told that the only way this could have happened is that the tv was used and not new like I had paid for. Long story short, called their corporate and they agreed to exchange it after 6 months of problems.

I purchased a big screen tv last year. It quit this week. It will be a week before a repair person can come out. That is ridiculous. What kind of customer service is this?! I did pay for the warranty.

Poor customer service. Ignorant staff. Basically "A"I in the flesh spewing their corporate ** when I had a problem with a purchse. Damaged equipment sold to me (with an open box lid) with no refund or other options when I discovered the purshase was damaged. Slander situation, that I will pursue legally. Stay away! Amazon has better prices and no-interest payment options, same delivery timetable, and best returns if required!

I will never use them again. Agreed to a $600 data recovery service with Geek Squad after they told me they could recover the vast majority of my files for this price. They returned a drive with very few usable files on it. I was told to return again so that they could redo the process - this time, I was told it was a more intensive 'Level 3' fix that would cost me $1,500. Why such different result the second time around? Nobody would answer this, and I was passed around to so many reps I couldn't keep track. Many wasted hours later I have a few measly files to show for this exhausting and misleading process.

We have been paying Geek Squad $220/year for the past 10 years and have only used their services a few times. Recently, we called to ask a question about changing a password on our new computer. It was very difficult to understand all 7 of the Geek Squad techs through the loud background noises (kids screaming or cars horns) and language barrier. There was miscommunication that led to one of the techs wiping out all of our valuable files and apps (blocking internet access).

I brought a printer from Best Buy, got it home and it would not connect to my internet. It was an HP Shark Tank 5100. The technician gained access to my computer, rushed all over my computer for a few minutes, logged out stating she was complete, and fixed nothing! I didn't even get a chance to see if she had fixed anything or not before she logged off, ask questions, or anything else. In the beginning, the man that answered couldn't even hardly understand or speak English that well either. Absolutely disgusting service. Now I am left with a new printer that doesn't work, can't be connected by USB, and no one to help me fix this problem.

I purchased an item at Best Buy in 2018 and included the service plan Webroot. Best Buy continued to charge me yearly for this plan indicating that it automatically auto renews per condition in the plan. This is outrageous. It is also interesting that they did not charge for 2019, 20, and 21 (as far as I am aware of; I have not checked my other statements yet) although it is a proclaimed self-renewed plan. I was charged for 2022 and 2023. They have refunded me one year and have kept the other. It is mind boggling how a plan is automatically set up for renewal without notifying the purchaser and obtain their authorization. This is most upsetting coming from such an established retailer.

WORST! CUSTOMER! SERVICE! EVER! Bought an Amazon fire tv and was supposed to come with 4 months of music free. Couldn’t get it activated, so I called Amazon. Amazon states that this is a 3rd party promo and to contact Best Buy, so I did. 7 transfers later, 2 1/2 hours of time on the phone, being volleyed between two specific departments 5 times, still no resolution! None of the representatives were willing to assist whatsoever! Talk about terrible customer service! Feeling like I’m just stuck in a revolving door that just circles and you can not get out is not for me. I frequent the local store often, but I’m now going to refrain from doing business with them. I’ll take Amazon customer service all day long over that which is clearly of no interest to Best Buy. Any company that goes out of their way to exhaust a customer instead of resolving an issue is not a customer I am interested in doing business with!

I visited the South Point location today in Durham, NC. I have never been treated with so much disrespect before visiting this location. I was completely ignored by all staff for 30 minutes while shopping for new appliances, washer/dryer and refrigerator to be specific. When I arrived at the store, I was the only shopper in that section. Again, 30 minutes and not a single Best Buy employee approached me to offer assistance. I noticed several other people shopping and someone appeared immediately to assist them. They were given white glove treatment. The employee who assisted other people saw me there but walked in the opposite direction. He even stopped and asked a gentleman there if he needed help. I proceeded to leave feeling humiliated.

BB was my go-to electronics store. Not anymore. Last August I purchased a laptop and a 2 year accident protection policy. A year later I wanted to use the policy but they told me I will have to wait for up to 6 weeks! Basically the company charges people for a policy that they know would not be usable (because who would wait for 6 weeks?) and keeps the money. I canceled the policy but they refuse to return the money for the first year of the policy. I spent over 2 hours discussing this situation with various representatives. They claim that they wanted to send me the refund, but it didn't go through. That's hard to believe. I do not use the word "scam" lightly, but I can find no other way to describe the situation.

I'm a total tech member, well I was, and the kid at the station said he pulled up my acct to match printer ink but didn't and sold me the wrong one $89. When I went to EXCHANGE for the correct one I was told to basically suck it. I'm not rich and asked for manager MARSHALL. HE TOLD ME TO SUCK IT BASICALLY AND IT'S NOT THEIR JOB TO GET MY INK. Ok. So I got upset, not loud and rude, but upset. So he says he's not taking my upset behavior and has me escorted out like a criminal. Because of THEIR ERROR. HIS BEHAVIOR WAS UNPROFESSIONAL AND RUDE AND I WILL NOT EVER SHOP THERE AGAIN.

Russ was my first time but had a very nice experience. There were always helpful when I needed any assistance with anything. I would go back to Best Buy when I need anything else in the future that I need to finance without failure.

I had the Geek Squad protection plan. I returned a replacement phone I paid $200 in store. The phone arrived via mail. I returned via mail due to I purchased a phone someone else. Per instructions once they received phone the 200 would be back on my credit card. They never refunded me. 12 phone calls. No one could help me. Even a supervisor stated he could not process a refund. He verified they received the phone. I was originally told to wait 30 days (one billing cycle) and the money would be back on my card. The supervisor stated it is past one billing cycle and he transferred me back to customer service.

Ordered washer/dryer parts and install through Best Buy after I ran into trouble installing the washer/dryer I had bought from them. The 3rd party truck was scheduled to come, but apparently broke down. The 3rd party company then treated it as if we had not been there for the delivery and told us they would have to reschedule for the following week. We requested a refund. The Best Buy customer service told us we could not get a refund at the moment, because of the way they rescheduled this order and we would need to wait until the item was not in transit. We were told to call at different times when the item would no longer be considered in transit.

I purchased an item for almost $1,500. The item was shipped through FedEx and likely stolen by a FedEx employee. Best Buy refused to offer me a refund, even if it meant "tarnishing our relationship," according to one of their customer service managers.

I went to a great deal of time and trouble to find out if the Geek Squad could fix what seemed to me a simple problem on my old iMac. I talked at length to a customer service tech-help rep before she recommended taking the heavy desktop machine to Best Buy in a nearby town. She set up the appt for me. I had to place it in a wagon, go down 4 floors in an elevator to a parking garage, heave the computer into the car (I am 75), fold up the wagon and heave that into the car. I arrived in time for my appointment, went through the reverse challenge to get the computer into the store. There was no one at the desk, except for another customer. I heaved the desktop by myself onto the counter.

I had The WORST experience with the Best Buy Geek Squad "Auto Renewal" process. All of a sudden the auto renewed yearly fee shows up on your Best Buy Credit Card without any prior notification or any ability to cancel it within their "timeframe" of 30 days or 60 days, who knows what that is because I received two different answers when I called.

The Best Buy delivery service refused to let us roll out our old fridge so they could install water line on new refrigerator. Driver told us to call their dispatch and while we were on the phone they took off without leaving our new refrigerator! They claimed that we refused delivery. **. Now we have to wait two more days and they refuse to install - will only deliver. We have to call in a plumber. This is the last time we buy an appliance from Best Buy.

DO NOT SHOP HERE! I placed an online order and it was a guaranteed delivery date. When it did not show up I called Best Buy. They said to call their carrier "Roadie." I was on hold for 90. minutes with them, Roadie said that they "put the job out" but no one took it so it was canceled. The item was still at Best Buy. I spent another 2 hours on hold with Best Buy, they said, "Yes the order was not picked up and we cannot do anything about it, wait 3 days then call us back and then we can submit it for another carrier to deliver." They refused to let me cancel. They kept the order on hold and charged my credit card, they refused to connect me to a supervisor. PLEASE BEWARE OF BEST BUY!!!!!

If you are Elderly EXPECT to be mistreated. Best Buy Customer Phone Service: I am in tears about how I, as a 70 year old woman, was treated on the phone. I had ordered a fan to be delivered to my home due to the Heat Factor in my part of the State of California. The Box was literally torn in Half, pieces of the Fan Grill was falling out of the box. I have the VIDEO!. The UPS Delivery Person was very apologetic and I stated I could NOT accept a Broken Fan. I called Best Buy Customer Service. I stated the situation, gave her the Order number, the tracking Number, and was then told I would have to wait 14-28 days.

They were supposed to install my security cameras. I paid and when the technician called he said that they made a mistake With the price. Second time, same story. Basically it's a switch and bait company! Terrible!

I went to best buy and bought 2 Motorola Edge+ 2023 series, paid almost $2000 only to find that I was scammed with the 2022 series of Motorola Edge+ and was charged $200 extra for a phone that I did no even want. After talking to each and every best buy member, researching every spec, they still were incapable of handling such a simple task of selling a phone. We only came to know about this when we opened the box and now we are not sure if we will even be able to find a solution or a refund. Please advice on what needs to be done. We are frustrated and pissed off to no bounds with the lack of professionalism and expertise. This is absolutely rubbish and people in lesser developed counties and lesser educated people have been able to provide a better customer service.

I bought a carpet shampooer from Best Buy a few months ago and it already doesn't work correctly. I paid $70 for a Geek Squad Warranty. The shampoo works, but not the suction, so leaves my floor wet. They didn't have the same model anymore, and tried to give me store credit. A "comparable" model, had a much smaller tank, was going to cost me the store credit they gave me, plus $65 more, for a much smaller water tank. I had the same issue with my Airfrier from Best Buy, bought the Geek Squad Protection, they couldn't replace it, only models available far more expensive. Do they make money, every time, someone tries to use their warranty? Basically, they don't outsource repairs, and are limited to even what Geek Squad is willing to repair. So, "Go spend lots more of your money here please." Should be their welcome.

UNACCEPTABLE SERVICES BY BEST BUY: July 17th, Monday at 7:38 am, FGO Logistics, the delivery company, contacted me to let me know that the delivery truck had arrived at my building. The crew used the intercom, which rang my cell phone. Unfortunately, they had my old number on file, even though the manifest specified to call/use my new number. I was out walking my dog, but I explained that I would be there momentarily. I met with the delivery crew and they opened the back of the truck to show me the item. One of the guys said that they need to take measurements and went up to my apartment. He checked the old refrigerator by opening it and moving it out of the enclosure. I told him that I will empty it while they bring up the new refrigerator. He asked me to turn off the water and put my dog away. I also moved furniture out of the way right in front of the guy.

I am a Long time Best Buy customer for many years. New to this state. Called Best Buy and a Very Knowledgeable young man gave me excellent information and was so very helpful that I went online and placed my order. Order came so quick I was surprised. I will be going to the store in person with more questions. Excellent Delivery, prices and Customer service.

Run away from Best Buy! Bought a dishwasher, paid for them to install it, it leaked, lots of damage. The drain wasn't even hooked up. Waiting for their insurance to call back. Typical runaround. Now, we have to file a lawsuit. I'll change this review if something positive happens, but I'd recommend buying from ANYBODY else.

Best Buy STOLE & LIED to us $200! Do NOT order from this HORRIBLE COMPANY! We never received the package. FedEx shows a photo of a house that isn't even OURS. We do not even live in a house! We called, explained the home in the photo is not ours, a quick Google search can prove this. They stated after being on hold many times, and an hour later a refund would be made and a confirmation email would be sent within 24hrs.

After buying a range with installation included, BestBuy subcontracted the installation. The installer arrived and demanded an installation fee to hook up the range. Because we needed the range, we paid, and assumed we could resolve the money issue. Neither the installer nor BestBuy would help to resolve the dispute.

I have a yearly membership with GeekSquad @ BestBuy. June 25,2023 I called the number (1 888 5858809) listed under their name to schedule an appointment. I spoke with a person who direct me to the website in order to complete some info and have a customer service call me. Someone did call and I communicated my need for an appointment. After giving him my membership info he asked me for my credit card number which I told him NO since I have the membership that cover the service I need. He told me to ** O*** and hanged up the phone. I called a second time and told the customer service what has happen and that I would like to speak to a supervisor. He said he would transfer the call and I got disconnect. At this point I will look for another away to communicate what happened.

This is by far the best PC I have ever bought, would tell my friends about this PC, it does everything and is a wonderful gaming PC, and even the look is beautiful with all the lights and colors, Ty CyberPowerPC!

I haven't used this card for a year but it still charge me a monthly amount. I called to close the card, they confirmed it, and pay all the rest of balance. However it is still going on for monthly charge. I called to close and pay the balance again but the process is still repeated. They keep calling me to pay the balance every month. I tried several times to close it, they confirmed it but it is just still. They just keep call and email me about the monthly charge balance. What should I do?

Place an online order for two Microsoft Surface Pro 9', two keyboards and two mouse. Only received confirmation of one keyboard with a receipt that followed three days later totaling $380.00. My credit card had been charged over $5,000.00 which was correct. I contacted the help chat several times, they seem bewildered and kept saying they were passing on to another department to follow up...with "You should received feedback via email in a couple days"...I eventually received the shipment, never did get a receipt. Very sad.

I drove 2 hour round trip to my “local” Best Buy store with an appt at 2:20, I finally was seen at 2:30, and the Geek Squad Rep was rude and kept walking away. Wrote down another number to contact the manufacturer, vs Just replacing the charger. All in all, will never buy an extended warranty from Best Buy again, nor a laptop!

The Desktops/PC selections they have are amazing, will definitely come back to upgrade once the times comes with them. The staff was very kind and help me every step of the way. Overall a great experience.

I bought a stereo, speakers, amp and subwoofer from Best Buy last December. I could not get an appointment until February. I have since been back 4 times and it still is not working correctly. The sound is so low you can not hear it on the go go way even at top level. The sound never comes out of all 4 speakers. There is a whistling and sea tick sound from the speakers. Last time I took it in they told me it was the amp. They changed it out and now it is even worse than it was before. I now have to take it somewhere else to have them fix the mess they made. I would definitely not recommend them for stereo installation.

More like WorstBuy.com. Unfortunately, my last engagement with this company is going to be leaving a really bad review. I never write reviews, and although for effectiveness, I should've called the company out on LinkedIn to make it a trending post, I am sparing them that wrath. The company is on a failing path. My terrible experience with them, and as it seems thousands of other customers, were all opportunities the company could've done something to improve. But there is zero appetite for customer satisfaction. What happens to companies down on this path is that they kick themselves out of the market.

I have been trying to get my new oven fixed since Nov 2022. When using the microwave the oven comes on. Best Buy changed out the oven and the same thing happens. I had a electrician come out. Couldn’t find anything. Afraid my house could burn down. Asked that LG the appliances company check it out they couldn’t do anything. I have 8 calls and still nothing. May 10th ask for someone to take the oven out & give me my money back to buy something else. I have been very patient but nothing but excuses and a promise that it would be taken care of..Do Not Buy from Best Buy.

I went to the sales stand to buy a laptop computer with a list of exactly what I needed. He briefly looked at the list and walked over, picked me up a laptop for $3000 less than the one I had. Boy I thought the prices have really come down even with all these upgrades I want. I needed the "Geek Squad" to transfer my data and apps from my current computer to the new one. Very little of my data and docs were transferred and only a couple of my upgraded software I owned. (Some of the software they transfer part of them but not the complete programs). None of the settings were recognizable. I will never use Best Buy again nor Geek Squad.

Do not buy anything that BestBuy needs to install! We bought an expensive range from BestBuy and when they finally delivered it we unfortunately had a terrible experience with the installation. The technician who came to our home to install the range had no clue what he was doing and kept calling "papi" on Facetime to guide him. I asked him to disconnect the 20-year-old gas line and put in a new one I had purchased, as BestBuy requires a new gas line and is city code to use a new line on new installations. He was unable to disconnect the old gas line but got it loose enough to cause a leak, which he did not check for before leaving. After he left and we were able to arrange the mess left behind, I turned the line on and immediately smelled gas.

HP Envy x360. I worked with Mike and he was nice enough. Today not 24 hours later, a message popped up that I could not touch the computer because it has a Trojan on it! The message told me to call Microsoft which I did, and that was comical. It was clearly an Indian representative who said his name was William **. He gave me a call back number for him. No way will I fall for that nonsense. I called Best Buy instead. I gave my name and phone number to 5 different people. And now I cannot touch my computer again because it is being cleaned! What the heck. I haven't had it for 24 hours yet. The person cleaning my computer said it will take 30 minutes to an hour. This is unreal.

A TV that was bought in 2021 was broken and needed to be fixed under the Geek Squad 5 year warranty. Best Buy refused to come out and look at it and instead said it was unfix-able. They started the process of getting a me a new TV, and told me the price difference in the two TVs would be refunded to me by check. When I told the associate I did not have the TV anymore they told me this was okay. I got rid of the TV right after finding out I was getting a new one. Called to get a reference number for the check and at first, they told me the reference number for the check was ** and the check amount was $1350.

Did you know that there is no direct phone contact with any store! They have a local service number you can call and just maybe they will be able to relay your issue to the store! I left something valuable behind when I went and bought a computer. I only noticed it once I got home. Because I could not get through to the store I had to immediately drive back 50 min/45 mi, forget about whatever other plans I had, and hopefully retrieve what I had left behind. Yes, it was my fault, but I don’t know any other store/establishment that I wouldn’t be able to contact. That policy is ludicrous and I will make a lot of noise about, because I’m really pissed off!

Purchased a new laptop; keys fell off; asked all data be transferred to new computer; gave specifics what screen should look like; nothing was added as I asked; had to have someone do it while I was there-still don't have all the information; turned new computer off when got home; turned on next day now locked out and can't get on the computer at all; purchased tech package for $214 but no one on line can help; no one even attempted to log in to help-was told someone could do that; appt now set for 2 days away and I can't use the computer; I just wasted my time and money to use this group; no refunds allowed so I'm stuck now

3/27/2023. 1:30 PM; Had an appointment with Geek Squad for help with my three devices, an HP laptop, Samsung Note 20 -5g and a Samsung tablet. Presented Tech person with a list. 1. Install virus protection app which syncs on all three devices), 2. Copy all passwords in McAfee True Key into Google Password Manager (also make it so Google passwords syncs onto all three devices), Erase McAfee and True Key. 3. Install Google One back and get all three devices to backing up then uninstall I Drive.

Best Buy sold and installed a wrong type of a gas range in my house, which caused gas poisoning and a fire hazard. I am trying to resolve the issue and Best Buy simply ignores it. One of the store supervisors Ricki ** promised to help and now ignoring my messages. It is simply appalling! Best Buy is not standing behind its products or services. I would never buy from them again!

Best Buy used to be a very trusted business but not anymore! Total Tech cares nothing about getting anything accomplished. For TWO DAYS I worked with them because my printer would not work with my computer. 15 hours total and not any better. They just stop the job. Don't call you or let you know anything. When you call back you have to go through the entire ordeal again. I finally looked for myself only to find it could have taken them 5 mins, took me 30 minutes to find out my printer is OUTDATED for a newer computer and no available drivers. I called to let them know after all this to at least clean up my computer for the mess they made out of that. While on hold a lady offered for me to buy another printer. Guessed it was a good idea. She promised I could buy one, the technician would be out the next day, install it and remove the old one.

Customer service doesn't work. I tried online and the chatbox said it couldn't help. I tried their GeekSquad and eventually was told to go to the store to talk w/ someone there. These delays set the entire remodel schedule off.

Buyer beware when purchasing the "Protection Plan". The salesman will tell you products can be exchanged but are lying through their teeth. Say you pay for a product for $199. In one year's time you try to redeem on the purchased exchange plan. All they will do is give you back your money paid instead of the exchange. Makes no sense when products increase in price. You've lost both on the cost of the plan plus the difference between what you paid and what the product costs now. In my case, a loss of over $100.

Best Buy Geek Squad intake phone workers repeatedly verbally abused me over a period of one + years. When I tried to cancel my membership following a heart attack in Fall 2022, they told me I legally could not cancel my membership & had to continue paying them. I sent a registered letter to the president, asking for a refund of monthly fees as compensation for ongoing verbal abuse. He never answered me & passed the buck to Erik, who completely ignored my concerns about verbal abuse & my request for a fee refund as compensation. This company is full of crooks, from the president on down to their phone geek squad. They should be monitored by government agents so they cannot harm innocent trusting people. Do NOT open yourself to this harm. Do not enter into a contract with them. They do NOT care about you, only filling their pockets with everyone's money!!! Their abuse affected my health & you should protect yourself, please!!

I went to Best Buy per instructions from Tmobile and another carrier I am trying to transfer to. I walked in and greeted the front door guy, told him what I needed. He asked me, in what seemed like a snarky tone, asked if I had an appointment. I said no, that I was unaware of needing an appointment and that the carriers didn't mention needing an appointment. This Manager at the front door, proceeded to snarkily respond that 'he wished the carriers wouldn't do that', I laughed and suggested maybe someone should tell the carriers to inform customers.

TV 2 years old barely and it started freezing up to a black screen. There's no reset button on this model!!! No warranty past 1 yr.!!! No answers to why and you lose your money on this crap of a TV. Customer service was horrific!! In this economy we can't afford losses like this and there's no solution to the issue! A rip off TV.

The staff was very informative, and helpful. I went in and they immediately helped out. Answered all questions I asked. Recommended me a very popular, and high-quality product. Will definitely use them again.

I had pre-ordered a game a couple years ago. On launch day, Best Buy emails me to let me know they don't have a copy for me. I decided to try them again for Hogwarts. If you preorder Deluxe edition, you get access to the game 3 days early. Today is the 3rd day, and Best Buy doesn't have the game. Unlike other retailers, they somehow allow customers to order more stock than they are allotted. The best they can do is say they hope to have it after the early access period is over. I'd love to support a brick-and-mortar store, but Best Buy just can't deliver.

Extremely Dangerous to buy from Best Buy. It can off shoot and they can charge you without delivering the product and claim that they have delivered. My experience with Best buy has been horrible and they just made me suffer to get a refund after they misplaced my order and kept me hanging by committing that they will refund but at the end did not refund my 900.99 USD. I lost this money for free because of their unethical false claims of delivery of the order. They talk softly with customer but they don't shy away from tricking you and loot you when they mismanage shipments. They tied up with FedEx which is another company who have no value towards customers. I would suggest not to buy on this platform. Once trouble catches you they will dump you and they won't care about the customers. Please have some shame on the cheap tricks that you play with your customers!!

I purchased hearing aids over $600 from Best Buy online. When I recieved the hearing aids, they did not do what the description stated so I called Best Buy. They sent me a return label and I promptly sent them back (within 1 week). Their website states that hearing aids are refundable up to 90 days. I recieved an email stating they received my return. MONTHS later, my credit card is charged for the hearing aids. I contact Discover Card (who did nothing for me). They said Best Buy returned them to me. I contacted Best Buy, they said hearing aids are not returnable. I provided them documentation from their website stating they were. Then Best Buy said they returned them to me, but I did not receive any email, phone call, tracking number or any notification that they were returning them to me.

I had gone to Best Buy just looking around at some PC's because I really had no idea what I was looking at but an employee had come up and helped me out with some knowledge about the PC which'd helped me with purchasing one. Now I have a PC and plan on enjoying the time spent on it with friends.

BUYER BEWARE! Sony cannot/will not support their products! Stay as far away from Best Buy and avoid purchasing a Sony theater system! Read all the complaints everywhere regarding how they continue to disrespect the customers! Their customer service is a joke! Corporate is well aware of these issues and refuse to do anything to resolve anything. Probably why they do not post their contact information. It’s not surprising since their CEO, Corie Barry is/was investigated for misconduct: Best Buy CEO Corie Barry being investigating for alleged misconduct (cnbc.com). “Best Buy’s board is investigating allegations of misconduct by CEO Corie Barry. The board received an anonymous letter and has hired outside counsel to investigate. The letter alleged that Barry engaged in a romantic relationship with another company executive.”

We purchased a washer and dryer from Best Buy. The Sales Associate was knowledgeable and very helpful. When the appliances were delivered and installed the men started the washer and dryer on a short test cycle and left. The washing machine shut off after 10 minutes, however, the dryer never shut off. It cycled on for 5 seconds and off for 10 seconds. So I immediately called the store and my call was forwarded to appliance customer service. Two and a half hours later and six customer service reps and not one person could help with this problem. No one even suggested that I pull the plug!!! I went back to the store the next day and told them to pick up the machines, I'd rather be without a washer and dryer for a while than depend on Best Buy appliance service.

BUYER BEWARE! we ordered a new washing machine from them when ours died last weekend. We ordered the matching dryer a few months ago and the process was fine. this time, they had a third-party vendor CTSI deliver the washing machine. They were in and out in 15 minutes and THEY STOLE OUR EXISTING PEDESTAL! They took my belongings out and dumped them on the floor! Then, they tried to lie about it. They tried to say we told them to take it and approved it which is not true. they put our new machine on the floor! Then they told us we could have it back if we came and picked it up from their warehouse across town.

Best Buy is not the company you would like to purchase anything from. They don't stand by the product quality or customer support to resolve any upcoming issues. Once the item was sold, they don't have any interest to assist the customers and will be sending you to the manufacturer, while the manufacturer will be sending you back to Best Buy. It is better to avoid Best Buy unless you like to lose money.

I just waited ALL DAY for Geek Squad to show up @ my house to check out a printer I just bought in the last few months & Geek Sqad NEVER SHOWED UP, NEVER CALLED REGARDING THEIR DELAY, NEVER NOTIFIED ME BY TEXT, NEVER NOTIFIED ME BY PHONE, they did not give me any notice, PERIOD, that they were not going to show up. I waited ALL DAY. They gave me a window of 8:00 AM to 8:30 PM that the Geek Squad tech would arrive. During the day they narrowed it down to 3:30 PM to 8:30 PM. But that was it! They NEVER SHOWED UP.

I really got smarter after the service from Best Buy. Now I know which monitor I need to get a perfect view of playing videogames, I also liked the service because they where fast and very helpful so this wasn't my last time going there.

Bought café appliances with installation. Still waiting for the microwave and the hood to be installed. They installed washer and dryer, ref and dishwasher and did not even explain how to use them. They are a disgrace. You call them, make an appointment and they do not come. The worst customer service.

They sent a 3rd party tech to my house to install a $2,500 washing machine. The tech's name was Moses. They showed up today, January 7th 2023 without any warning. They had no dolly or straps and slammed my new washer onto the ground. When unhooking the old one they leaked water all over my floor. When they asked for a towel to clean it up they asked if they could use the one in the room. We told them no we will get them an old one. They said “no we will just use this one“ and proceeded to use it. My wife calls me crying they are being so disrespectful. I asked them their name and managers contact and they started swearing at me over the phone while in MY house with MY WIFE. They laughed at me and slammed my new washer on the garage floor and left it there uninstalled, laughed and left.

I will never purchase another product online with Best Buy. Despite the numerous calls and communication I had with several customer service agents to make sure the mini-fridge appliance will be delivered to my apartment door with signature as opposed to dropping it off in the building lobby like a piece of package, the delivery drivers still failed to follow the specified delivery instruction. What's even worse is to discover that the bottom of the manufacturing box was completely ripped open with a piece of damaged & used junk inside! I'm so amazed & disgusted about the indecency of customer service.

If you think you will receive an item that was going to be received from Best Buy the next day... DREAM ON!!! I've been waiting over a WEEK. Delivery was cancelled the day it was supposed to be received. Customer service is useless. "You should receive it in 24 to 48 hours." STILL WAITING. My advice... Go somewhere else. That's what I'm doing once I get my money back.

Problem was solved, got my Apple Care plan back due cause of their error.

So I ordered over $800 worth of product on Black Friday. As of one month later, there has been no update in shipping info. Courier said the shipper (Best Buy) has not provided details to have the items picked up, despite them making a tracking label. This is the most terrible system I have ever dealt with. Get your ** together, Best Buy! I won't be ordering online here again.

After seeing a tv mispriced by $1000 and showing interest in purchasing I was blown off by GM Blake ** as well as CEO Corie Barry and several other executives. My guess is that one customer’s experience isn’t important enough to reach out to. I was contacted by Daniel is customer care whom basically called me a liar after as he stated what I reported was incorrect. I’ve been blocked from leaving reviews from their website and the 1 star review I did post has been removed, meaning they will react to my review but not to me after me emailing them. All this over $1000 for a company as large as Best Buy WOW!!!! Sadly if they had tried working with me it wouldn’t have even been $1000. Store 1475 constantly makes pricing errors and I’ve points them out before without asking for anything but this time I figured it couldn’t hurt to ask….

ON 12/13/2022, I took my personal computer into BEST BUY, 149 Fletcher Pkwy, El Cajon, CA 92020 to have it “cleaned” by the GEEK SQUAD. I was told that if it took the BEST BUY YEARLY SUBSCRIPTON for $200 my computer would be worked on for FREE for 1 year from this date. I said OK. ON 12/17/2022, I got an email saying the computer was ready to be picked up. After I picked up the computer I got another email telling me that my subscription had started. I also found out that they would charge my DEBIT CARD again in one year to keep the subscription going. It wasn’t told to me when I said OK on 12/13/2022. This is a “BAIT AND SWITCH” scheme if I ever heard of one. That's all a person needs is someone using their credit card a year from the original date.

Best Buy, rep was very informational. The desktop is easy to set up in looking forward to really using it. Hopefully ever works out as expected. Also this is my first gaming pc. I also purchase a mouse and keyboard separately which was also to set up. No problem at all.

Subject: Purchase at Best Buy online store, due to product defect, requesting replacement and picking up by UPS of the defective product, package lost by UPS, no resolution of the problem with Best Buy (no replaced product or refund), resulting in no product and no money. I bought a MacBook Air on 11/18/22 at Best Buy online store, it came with a BIG hole in the box, wasn't with ANY kind of protection between the box and the MacBook case, thinking about security, decided to request replacement. I contacted Best Buy on online chat, did STEP BY STEP WITH THEM ON CHAT, and scheduled a UPS pickup. UPS picked it up on 11/25/22 (Friday), the replaced product was supposed to come until 11/29/22 (Tuesday).

I bought a computer from Best Buy, but when the time came to pick up the computer, it was not available, they delayed it for 4 days and the day it arrived, I picked it up as normal, but when I arrived and saw the computer, it was not the same as I had I ordered from best buy online, I went through too many frustrations because the simple fact that they made me wait and that they delivered the computer to me was not a very, very bad experience

Installers came out and said I needed a new outlet installed for my new dishwasher. They said they would do it for $150 but could not do it till the following day. They came out to install it the next day but did not shut off electric when making connections. While this was being done they were hitting another wire in the box and blew out several bulbs in my house and the control box to my ceiling fan. I did not notice the damages till they had already left my house. I had called Best Buy and was told to call an electrician and get it fixed and they would reimburse me for the damages. Electrician came out and found that they were hitting another circuit that was running through the same box and it blew out control box for my fan and 6 light bulbs and a wall switch were burnt out along with my water cooler in kitchen. Eat but sent me to CRST Home Solutions and I was told since my Dishwasher was fine they were not going to cover damages.

This computer was everything I wanted and more! I love all the free specs it comes with and amazing speed! I can not wait till I start my gaming on here! I'm sure that me and my family will spend lots of time enjoying this computer!

I loved it. Best gift for someone who really needs a pc. I love everything about this thing. Instant log in to everything... I will be buying something for my cousin and I hope he really likes it as much as I did.

DO NOT BUY TOTALTECH. YOU WOULD BE WASTING MONEY. Today I spent 4hrs with BB customer support chatting. At the end, my refrigerator order was canceled - without my consent, I was charged with delivery charges for washer and dryer (after refrigerator cancelled delivery charges were added) and as of now no solution provided. And I was promised to get a call back from the supervisor/Manager within 2-3hrs and so far I have not received any call. Way to go BB. Being a total tech member if I was treated this way just imagine the normal customer.

How would I rate Best Buy if I could I would put no stars. On 9/28/22 I was to have my fridge delivered and that morning my fridge stopped working. Best Buy auto re-scheduled my delivery to 10/5/22 so with nowhere to put my food I lost all of it on 9/28. Called customer service they did absolutely nothing turned in my food spoilage info was told that because I cancelled my order I wouldn’t be reimbursed at all. I wrote to BBB they sent it to Best Buy and I get nothing so I’m out all the food I lost, the stress/anxiety this caused to me and Best Buy could care less what they did to a Customer since 2012.

Be careful when purchasing Game cards at Best Buy. If you don't receive an activation code on your receipt or at your email you lost your money because it's not returnable exchangeable and they will not even try to resend your activation code. The manager named Ryan at the Bestbuy in Philadelphia S Columbus blvd is a racist manager. He spoke to me like I was a thief in front of like 20 customers. I spend too much money at Bestbuy to steal 21.59. I am at this store every week buying my Autistic son his game cards. I was so humiliated and embarrassed the way this manager spoke to me. Then when I was leaving he attended another customer and was talking about me. He said, "Her fat ** better keep going out that door." what type of manager is that to talk in front of others?

We bought my son a Cyber power gaming pc for his 12th birthday from Best Buy and we could not be more pleased. It arrived in just one day and the Pc is awesome. It is colorful and runs very fast and very smooth!

I bought a Dell laptop from Best Buy two days before pandemic covid 19 lockdown in NY City. Two days later, I wanted to return but it was lockdown. All best buy closed. No way I can return the laptop to best buy. Then, I waited until NY City reopen to return it to best buy warehouse. It was a long process and up until now and I did not get my refund back. I called the customer service more than 15 times, the customer service department was relocated to other country and the customer rep was very rude to me. I went to bay parkway best buy for more than 8 times to spoke with few store managers. Problems was never resolve. I still have my UPS return package slip with me. Store manager confirmed warehouse received the laptop package. I still did not get my refund back from best buy. Please think before you go get anything from best buy. It's been more than 4 years now.

I purchased a digital download of office 2021 home and student from Best Buy on 11/25 and was told they had sent me the information to download the program. I never received this email and had to wait on the phone for over 20 minutes to finally get someone to send me the email. Once I got the email, I tried to download the program with the product key provided to me by best buy only to see that the only country region for this key was Russia. I then got online with microsoft for almost an hour only to be told that the key was only good for Russia and that Best Buy was committing a fraud against me because I didn't buy from Microsoft. Called Best Buy back no less than 5 times to be hung up on 3 times and told that I couldn't return this item but they would do me a one time favor and refund me the money. Couldn't get another key or anything. They wouldn't even let me speak to a supervisor after asking repeatedly.

Purchased a cell phone from Best Buy, called initially to verify I could get the upgrade price and not the 'bring your own phone' plan price. I was told I could the lower pricing but had to go into the store to retrieve it. Once in the store it was confirmed I could get that price but then was charged the higher price which I didn't noticed before leaving. Called them back and they refused to refund the difference. Then then eight days later I see online that they have the same phone on sale with the same lower price for both, activation and non-activated pricing.

NEVER EVER EVER Buy a TV From Best Buy. Purchased a Samsung 65" TV on 07/21/2022. The rear HDMI ports stopped working 3 months later. They sent the Geek Squad Out and said the TV needed a new Board, but said it is not under warranty and I would have to pay for the repair. You Ready! 14 Days is the warranty period. No one ever told me that when I purchased the TV. But it is very well written on their website. From Now on Amazon or BrandsMart USA. I will never buy anything from Best Buy again and will tell everyone about the horrible customer service. I called and spoke to the manager and he could care less. Really careless!! Date of experience: November 20, 2022.

Love this product. Will definitely use again. We needed to buy a gaming computer for the programs we needed to run for school. The programs works well with this computer. I know I will never need to buy another computer to run the programs I need to run.

Bought a Whirlpool fridge and scheduled install to haul away our old Subzero. When the team showed up they were surprised it was a Subzero and said we need to book a special team. We book special team and when they showed up they were surprised it was a Subzero and said we need to book two separate teams. The poor organization and coordination wasted both our time and the install team's time.

I purchased an upright freezer online from Best Buy in July and the delivery date scheduled was the end of the month. Then it was pushed back to September 1st. And again I received a generic message saying that new delivery appointment should be made. Even don't remember how many times I had to reschedule. At least 15! I contacted the customer service a few times but no use! Last time I was told to wait till January 2023!

My husband and I recently started a real estate business. Excited at the opportunity to get things up and running with our LLC, we established credit and invested in a new property out of state. We needed security cameras for our investment and decided to go with Ring. We attempted to purchase directly from Ring without success, then Amazon and several other retailers. Our search led us to BestBuy.com where we found exactly what we needed, in just the right style and color. We purchased the cameras online (early October) with our business credit card but, to our dismay, we received a text message and an email stating that they had canceled the order.

Good service, good parts. Was sold a much better computer than expected at a much lower price than expected. The salesperson was very well informed of what was in the computer and the differences. Would recommend.

I ordered HP Laptop on the 5th of Oct, choosen fast shipping to be delivered on the 8th of October and shipment has shown delivered by 8:29 am. I checked it 10 mins later with my high-security system in my building, they have never received it. We decided to check the building's camera and it was never delivered. Finally concluded it’s not delivered, called next day Best Buy for replacement, and choose to pick it up from store and after I have reached the store, they said the order was canceled and got text order cancelled, later asked for refund. They said, "Yes we do, wait for a mail confirmation" and I never recieved the mail.

I was on the phone trying to get assistance with my defective Whirlpool Washer I purchased in April of this year. After three hours on the phone with both Best buy & Whirlpool nothing was done...and I have to try this again tomorrow. BestBuy said since I didn't purchase a warranty through them (never was I advised that one existed when I purchased the washer & dryer), they couldn't assist me; I had to go through Whirlpool. The dryer I purchased in April required servicing in September of this year and the washer in October. I don't know which company is worse Bestbuy or Whirlpool.

10/27, 6 PM, our delivery and install window was 7 AM to 1 PM. Received no call about it being later in the day. Knock at the door around 4:30 PM today. It was the installer. They replaced the old with the new. Did a good job. Microwave is in good working order. It's been a road but is finally resolved. Still haven't received a follow up call from Best Buy.

I pay $217 a year because I am 74 yrs old and since retiring I have not kept up with the technology. First I could not find the phone number to the Geek Squad & then everyone I did speak to had a thick accent making it difficult to understand over the phone. When I finally reached the right place, because of Chris's thick accent it took a long time for him to understand me when I was giving him my new address. Terrible customer service.

I had to wait for 25 min to get help. The help I received was with the most ugly attitude and lacked the minimum standards of customer service. The Store manager excuse was that they were under-staffed. I received wrong information about products and services. It is a horrible store- Store # 397 on Leesburg Pike- Vienna-Virginia.

I placed an order for a television at the Best Buy at 8151 Blanding Blvd, Jacksonville, Fl 32244 store No. 430. On October 20, 2022 around 11:30 am. Placed my order in person for a 43” LG series 7 TV. We agreed on a delivery date of Oct. 24, 2022. I rescheduled my appointments for the 24th so I would be available for the delivery. I was called by Best Buy at 7:43 pm 0n Oct. 23 that the delivery would be made between 8:30 am - 12:00 pm on Oct 23. I confirmed the appointment at 8:40 am on Oct 23, 2022, again at 10:30, 12:15 and finally at 1:30 pm on the 23rd of Oct. Contacted support to advise me that the delivery had been rescheduled to the 27th of Oct. I am not available. This is unacceptable, I have now wasted an entire morning and afternoon waiting on something that is NOT coming.

I stopped shopping at Best Buy when they changed the rewards points. I am an Elite Plus member so I used to get 3 points per $ spent, now it is one. So I spend over $7,000 to put stuff in 2 houses and get the same one point that someone who spend $50 a year. No way. It is COSTCO time. The other day they charged the wrong card for my annual Tech Support and they said no way to fix it as it will mean all my support items will terminated. Best Buy you do know it is illegal to charge the wrong card? Inflation has nothing to do with decline sales. It is Best Buy no longer values the customer. Been a loyal customer since 1995. Now it is time to say Bye Bye.

Ordered a product online. Only took about 40 minutes. Then they called and said product was not available at store ordered it from (online for delivery). Cancelled my order then they took me to a site to re order. Took another 30 minutes to re order. The guess what? The item ordered at sales price wasn't there but the 1 at full price was. Gee and to think I just bought the Brooklyn Bridge and that small rock in Arkansas yesterday. I despise Amazon, but will now be using them instead.

I placed an order for a top of the line gaming mouse for $160. The item was suppose to be here next day however this was false and a bait and switch the next day I got a message saying its delayed. The item never arrived but eventually the driver marked it as delivered even though it was not here. I complained to BestBuy many, many hours asking on bestbuy support where is my item. they said we completed investigation and the item is delivered so there is nothing they can do.

Let me start by saying do not buy anything in Bestbuy.com for shipping, pick up your orders... If they lose it they will not be liable to replace it!!!! I am going to try to make this as short as possible as I am sure everyone is busy but I don't want this to happen to anyone else. On September 22nd I ordered a MacBook Pro for one of my new employees. That day I left the office and around 6:30PM I received an email saying the item had been delivered. I was very surprised as our office closes at 5PM and usually there is nobody there at that time.

I have order 8 months ago 6 appliances. They said and they even send email on May that my products are in the warehouse to delivery. They give a date for August. And I received only 2 of them. And I contacted them and they said they give my products to another clients!!! And still I didn't receive which I order in Feb 2022 and when you call them only thing they answer I have to wait, and then they said Oct 4 will receive. Ok. But when oct 4 came they said they don't have it again. Ok when will come. The answer is also they don't know and they can even say estimated time for this. It horrible service and company that you can't trust them anymore! They collect the money but no products delivered and no estimated time also. Really I don't know what to do.

I was in the store attempting to figure out where my fridge warranty exchange was at. No one on the Customer service desk knew anything. I was obviously very annoyed. I should have been dealing with a store manager and not the youngsters at the desk.

I just bought a TV from Best Buy and they were supposed to do the installation for me and they charged me $375 plus tax and couldn't deliver what they sold to me and I paid them $2104 as well. Still waiting for the product that I have paid for in full. The location where I bought my TV was 225 High Tech Rd in Richmond Hill.

They assure next day delivery but in 4 out of 4 orders they sent me an email saying "product delayed" with zero explanation and it took an extra day minimum causing a work stoppage for my clients. BEWARE!

Twice I ordered an item online, received confirmation of delivery date, numerous reminders of the delivery window, and texts the day of that the item was on the way. When the time passed of the expected delivery time, I called to find out that the item was never to be delivered that day and was on backorder. After the second time, I canceled the order and my Total Tech and will never use them again. I don't have enough vacation days to use for their accidental or purposeful misinformation.

I am only giving Best Buy one star because I cannot write a review if I don't give them at least one. They deserve none! I recently called Best Buy's "customer service" line for help with products I bought there (a washer and dryer). The customer service rep said she would need to get a supervisor on the line to help me as my question was outside of her ability to help. She put a "supervisor" on the line who identified herself as "Rasheda." Rasheda was very condescending and rude. It took me back just a little at first, and when her behavior continued to escalate, I asked her if she would transfer me to another agent. She did not transfer me and continued to be rude. When I questioned her as to why she was treating me in that manner, she hung up the phone on me.

I ordered an Sony Xperia 1 IV through Best Buy and it was supposed to come with WF-1000XM4 wireless headphones. The phone arrived but the headphones did not because the guy who placed my order in the store forgot to put the bundle. I tried going to the manager AND Best Buy Support but both of them say that they can't do anything because the "window for the promo had ended" and that "they can't give away the item for free" even though it's supposed to come with it through the pre-order.

I paid Best Buy for installation of my Projector which they scheduled for Sept 2. Some Best Buy people came out on Sept 2 and said the job was not scheduled right so they could not complete the job. Then it got rescheduled for Sept 15. On Sept 15 I received a call saying that it was scheduled wrong again so they rescheduled it for today, Sept 19 from noon to 5pm. At 3:30, no one from Best Buy had shown up and I had not received any call from Best Buy notifying me of the time that they would arrive.

Every time I bought from you to deliver to my house, the delivery fails, or Best Buy pays the shipping very cheaply, or you have to change the delivery method. Best Buy company needs, keep up with Global growth, Best Buy has stopped in time.

I ordered a tv from Bestbuy.com, selected a delivery date, tv was delayed was told tv would be there by the next selected delivery date. It was delayed again. Tried multiple times to reach a resolution to my issue with customer service, even went to a Best Buy store in Douglasville GA to see if I could get some kind of discount on a comparable model that they had in stock ready for pickup that same day, was told they would not help me at all that I could cancel my order and it could take up to 30 days to get my money back then I could place a new order. Customer service from the entire company is very poor. I canceled my order and will probably never order from Best Buy again

Wanted to share my experience to help inform others. Purchased this product brand new online and it arrived with multiple dents throughout the body of the unit. At the time of delivery, the damage was readily visible and I pointed it out to the delivery personnel, who informed me that they could not place the item back on the truck until Best Buy's customer service dept. processed a return. I immediately sent Best Buy pictures of the damage via Twitter DM and followed up with a phone call. The customer service representative told me he could not process an exchange for at least 24 hours because the item has not been marked as delivered in their system.

Lashauna called me nasty with a rude attitude, hung up on me and canceled my appointment when I questioned why she was canceling my appointment. Call was on speaker phone and Store associate happened to hear the entire conversation. When Ally answered the call she said appointment is canceled. When I questioned the idea of scheduling a time and leaving me a message to confirm and that I was simply calling back to say I am available, Ally got quite upset and punted me over to Lashauna.

Criticizing my life is very simple in many aspects, I risk little and I have power over those who offer their work and their service in my faithful opinion, sometimes the critic risks something new, the world is usually cruel with new products, what again you need customers, this product fascinated me, I will be happy to buy from you again.

Three times I made appointments to get the battery changed on my iPhone while I waited. I confirmed appointments and promised they would do service while I waited. All three times when I showed up at the scheduled times, they said I would have to leave phone overnight. Absolutely no concern whatever that they had promised to do while I waited. I will have to take it to an Apple store I guess. Best Buy are liars and incompetent.

Bought a TV open box from Best Buy. Condition was labeled as excellent. Was non-functional when I opened it at home. Returned it same day. They told me a computer issue prevented them from refunding me right away. They took TV and after 2 visits to their store, cancelled the order and refunded my credit card. Days later they charged my card for the TV that was already returned. Disputed with CC company and was told Best Buy provided proof that I purchased the TV. Now I have a $3,000 charge on my credit card that is fraudulent and they will not answer my emails or phone calls. Filed a claim with BBB and it's been weeks with no resolution. Best Buy just up and stole $3,000 from me. DO NOT DO BUSINESS WITH THEM. They are thieves and have ZERO customer service. They tell you it'll all be fine, but then charge you after they refund the money for a TV they took back.

After years of purchasing my electronics from Best Buy, I am never going to buy from them again. Best Buy uses a 3rd party delivery company and will not help you when your item is not delivered. Purchased a Samsung fridge which ended up being defective. Called Best Buy for a replacement within 48 hours of receiving the item. Was told they would deliver the new fridge today, Aug. 23, 2022, between 12 pm and 6 pm. Had to take a half-day off of work, only to have the 3rd party delivery company unilaterally cancel the delivery. Unbelievable! They claim they didn’t have a ramp to unload the fridge. What nonsense! How did they put the fridge in the truck in the first place? How did they make their other deliveries?