Best Buy Reviews

I ordered an Apple Watch and the package was delivered to the wrong address and signed off by a person at that address. There was no photograph of the delivered package. Nor could Best Buy assist me in getting a refund because the package was “signed off” by someone. That someone was not me nor anyone I know because* the package was delivered to the wrong* address.

Appointment was scheduled on December 13th for December 27th. The day of the appointment I get a text message saying that I need to schedule my appointment. I called customer service and my appointment was cancelled for no real reason at all. I would have been okay if the next available appointment was for the next day but to further exacerbate the already unpleasant situation the next available appointment was two and a half weeks later. I was really hoping to enjoy my purchase during my vacation. Since a multi billion dollar company can't seem to get logistics correct I will not be enjoying my purchase or making any other purchases from Best Buy in the future.

Best Buy said a protection plan I was unaware of until Citibank called said it was past due. 3 calls to Citibank, 3 calls to Best Buy and I got screwed out of 70 dollars to pay off. First call Citibank gave me a one time removal of late fee. Best Buy said they refund money but left a balance that got hit again with fee and Citibank wouldn’t waive a second time. Bull. I got stuck. What a racket. I never shop Best Buy again.

I recently purchased a refrigerator from Circuit City—I mean Best Buy—because it was listed as in stock. That’s a pretty simple phrase, right? In. Stock. I mean, even a company still running a relic of the 90's website should understand what that means. Fast forward to the missed delivery window. I call to figure out what’s going on, assuming, foolishly, that this was a scheduling hiccup. But no—turns out, my fridge is actually out of stock for the next four months. FOUR MONTHS. That’s not a restock delay; that’s a cryogenic sleep cycle.

Hello, On November 29, I purchased a television from Best Buy for approximately $1400, including tax and delivery. Within two hours of the purchase, we canceled the order due to the television being intended as a gift. Best Buy informed us that the return would be processed within 48 hours and credited back to our credit card. However, as of December 14, we have not received the refund.

Worst experience with Best Buy, will never shop there again. I purchased a refurbished MacBook on July 11th, and by the end of October the motherboard had failed and the laptop would not turn on. I'm on a fixed income and this was a significant loss for me. When I contacted Best Buy about the issue, they basically told me "too bad" and refused to provide any assistance or remedy the situation. There's no way the motherboard could have failed that quickly with light usage, this was clearly a defective product that they sold me.

I brought my Epson-Eco Tank ET-3850 to the Best Buy's Stroudsburg's store and the manager told me the only thing Best Buy can do for me with my 1 and a half year old Epson-Eco Tank ET-3850 is to recycle the printer, because with those printers, there is nothing they, meaning BestBuy, can do...

Terrible experience with Best Buy's online ordering. Placed an order for PS5, they immediately charged my card but canceled days later claiming they couldn't fulfill it. No proper explanation, just a generic cancellation email. Had to wait for refund while my money was tied up. Went to Target instead - same price, had stock, no games. Save yourself the hassle and shop elsewhere. BestBuy's inventory system and customer service need serious work.

I ordered a TCL 40" class S3 Fire TV from best buy black Friday for my daughter. Got TV home to find a defect in LED screen causing a pixel circle on top left side of screen. Took TV back to Best Buy (Va Beach location store# 420) same day i purchased it to show defect. Was told there was none in store that I would have to wait until the following Sat. (Today Nov 30th 2024) Got an email saying my tv was ready for pick up. Drove the 30 min drive to the above store for them to tell me my tv was not ready, that it was in warehouse and would be brought out to me. Was told to pull my car to front door and someone would be out shortly with my purchase. After another 30 min wait, and a customer hitting my car with Best Buy buggy, (which I'm sure is on recorded parking lot footage) I go back in to check on my order, they obviously forgot me. Brought out my order with a big gaping hole in front of the box. Was told this is all they have.

I purchased an open-box TCL NXTFrame TV from Best Buy. It was described as being in "excellent condition" with all original parts included. However, when I picked it up and opened the box at home, I discovered the mounting parts were missing, even though the description and packaging indicated they should be included.

This is the third time in three months Best Buy delivery people have failed. I keep telling them I will never buy another appliance from them but this time I mean it. They hire unprofessional people to deliver and install. It is totally not worth the aggravation when there are other companies to use. Avoid at all costs.

I recently purchased kitchen appliances from Best Buy, including installation, which was covered under my “Best Buy Total” membership. To say that Best Buy messed up the installation is an understatement. The dishwasher’s installation was incorrect; the discharge hose was crammed into the cabinet space and not connected, discharging water between my flooring and subflooring, and causing significant damage to my brand-new home. My homeowner’s insurance isn’t covering damage; they have referred me to Best Buy to recover costs. I had to be out of my house for six weeks, due to the mold, mildew and repair requirements – further expenses. Total damage - $30K+.

We came to the St. Peters Missouri store to purchase a new router. We did in fact purchase one for the advertised price. Hopefully, it will be a good product. My complaint is about being attacked by an AT&T phone representative upon entering. He introduced himself as if he were a regular employee asking if we need help. Then he started talking about phone plans. We quickly said no we weren't interested, but he kept pushing and followed me around. Finally, I did go to the side where he was investigating to see what deal he could get me. Long story short - upon telling him I wouldn't give him my Social Security number he became rude and kept insisting. I told him no one in their right mind would give this out to a stranger at a store. Why is Best Buy permitting shadily trained high pressure salesman from another company into their store to misrepresent who they are and to follow customers around? It was a dreadful trip to Best Buy.

Ordered a $1500 computer monitor online. It stated I will get it next day, did not get it until 6 days later. Will never order from Best Buy again. They use some cheap warehouse company that is clueless.

I am extremely disappointed with my recent experience at BestBuy. I ordered a brand-new microwave, but when I picked it up, I was given an open-box item instead. Unfortunately, I didn’t realize it was an open-box item until after it was installed, when I noticed the red tag on the box. I immediately called customer service and was bounced between different teams, only to finally be told that I would have to take the microwave back to the store to resolve the issue. This store is 50 miles away from where I live, which makes it incredibly inconvenient. I asked for a credit adjustment to reflect the difference between the price of the brand-new item (which I paid for) and the open-box item I received, but I was again told to handle it in-store. To make matters worse, there is no direct line to the store, leaving me with no practical way to resolve this without wasting more time and effort.

Run, do not purchase online as customer service lied to me Wednesday morning and again today and said that my online order was at the Waxahachie store in Texas, I ordered a A/C unit on October 25 and they said it was ready for pick on both phones calls November 1st So they canceled the order and went to the back of the store and pulled a a/c unit that looked like it came out of the trash dump. And the A/C was lying on its side when the manager brought it out. I would definitely run from Best Buy and use a different vendor.

If I could give zero stars I would. The following is the email I sent to the executives of Best Buy: I purchased a Maytag washing machine approximately 4 years ago along with an extended warranty. At the end of August 2024 we were hearing a squeaking noise from the washing machine. I called the Geek Squad to set up an appointment for a technician to look at the washing machine. The first available appointment was Sept. 16th. We didn't mind because we were still able to use our washing machine.

I had purchased a refrigerator from Best Buy to replace an existing refrigerator that had stopped working. Delivery was scheduled for today, 10/18/2024 and I took time off of work in order to accept the delivery in a 4 hour time window beginning at 11:30am. At 10:29am today, I received a text telling me I needed to “schedule my delivery”. I called their customer support to question this because it was already scheduled for today. They said their “agent called out today and you will have to reschedule”. No other options were presented and no compensation was offered for the now wasted vacation time I took from my job to receive the delivery. I cancelled my order. If Best Buy can’t afford more than a single delivery agent for an entire metropolitan area, I have no confidence I would receive competent support from the company should I need it in the future and thus choose not to do business with them going forward.

On October 1, 2024, I purchased a Sony A6400 camera from Best Buy, trusting the assurance given by a young sales representative that no fees would apply if I returned the item within two weeks. Given the significance of this purchase, I confirmed this information twice during our conversation to ensure there would be no unexpected surprises. However, when I decided to return the camera just three days later, I was caught off guard. At the store, a different associate informed me that a 15% restocking fee—amounting to $195—would apply to the return. This was news to me, as the sales representative who assisted with my purchase had not mentioned anything about a restocking fee. The only mention of it was buried in the receipt, which I received after the transaction had been completed. Had I known about this fee, I would have reconsidered the purchase, as $1,415.36 is a significant expense for me.

I purchased a Pixel 9 Pro for $999, which included a Trade-In for my iPhone 12 Pro, also valued at $999. I made an initial payment of $1,080 (including taxes). Several delivery attempts for the Pixel 9 Pro were made, but I was unavailable to sign for the package around 1 p.m. due to being at work. I contacted customer service to arrange an alternative delivery option, but nothing was done.

DO NOT PURCHASE A FRIDGE OR FREEZER FROM BEST BUY - MIGHT BE BAIT AND SWITCH!!!! I gave one star since I had to put at least one. This is the worst purchase I have ever made from Best Buy. It is also my 2nd fridge. 2 hours after delivery it turned off, when I unplugged it per customer service and plugged it back in it worked, then 3 days later errors came up on the display. Best Buy would not like me return it for a new one but set up a Geek squad appointment for 6 days later. Worst decision I made was going back to Best Buy to get a new fridge. Oh and don't forget that the customer service agent on the day of delivery said he would have a check for $160.00 sent to me and guess what. Here we are 9 days later and it still has not arrived and now I was told today it was going to be a gift card. I don't even want to use the $150.00 gift card I got with the new fridge. I never want to go to Best Buy again.

I have been with Best buy for last 10 years. All my appliances at my home from them. I bought few appliances in the last month, one of those were a washing machine. The delivery date for the machine was rescheduled few times. I was totally frustrated as I had to take day off in each occasions and asked for a cancelation and refund. The customer service agent (Maria) promised me a compensation for the inconvenience and offered me a similar item from best buy as they did not have the item in story that I wanted. They cancelled delivery of the original item and said they were going to send the money back to my best buy card and that I have to pay for the new item from my personal card since the best buy card maxed out. I had to confirm few times about the compensation from the agent since my credit card payment was due. She (Maria) hundred percent confirmed about the compensation immediately after the purchase is completed.

Should be called WORST BUY. I took off work to wait for a delivery that never arrived. Hours of holding for various unhelpful customer service reps later and they tried to blame me for not picking up the phone. My phone filtered the call as spam. They didn’t leave a message. When I tried to call back the number wasn’t accepting calls. They hire independent delivery services who don’t share contact information or gps. I babysat my phone all day. There was a workman from my building waiting by the front door ALL DAY to get the appliances up the stairs. The customer service agent did not care at all. He didn’t even try to get them to redeliver the day of. Do yourself a favor. Avoid this place like the plague.

@BestBuy Something totally wrong? Picked up a TV @ Best Buy on 10/5, set it up 10/7 & was inoperable. Per rep as the box undamaged they wouldn't honor the return/warranty policy. Note that if you get a defective product from best buy they will stick you with it and not help you.

I am totally frustrated with Best Buy, or call it worst store!!! I ordered an expensive TV, paid extra $99. for setup, and $180 for membership!! I had always had a good experience, but this has been a nightmare!!! I told them that no one is home in the am, but they said that they only could give me 7:30am-7pm!!!! So, the first delivery, they came in the am!!! The second delivery, they came early too!! I got up yesterday at 6:00am, and stayed home so I could make sure they delivered it. They came at 8:46am!!!

I bought a refrigerator at the Brentwood BestBuy on 9/29/24. I paid to have it delivered. There was no local contact with the delivery people. I had to speak to someone overseas for information on delivery time. The receipt they gave me states "Arrival Window for 10/3/2024: 7AM - 7PM." I emptied and moved my old refrigerator and other furniture inside and outside to make room for delivery. I had to take time off from work. I had to watch the truck GPS Locator all day. At 7:30 pm the truck was TWO minutes away from my house on the GPS Locator. Then "Elizabeth" phoned. She told me it was "too dark" for them to deliver! Some anonymous person told Elizabeth to tell me that I would have to wait for "someone to call" with a new appointment! And that I was not even first in line for the next day. So I had to put everything back including my old refrigerator. I wasted an entire day waiting for nothing.

Unless you want to frustrate yourself to no end with endless telephone calls and trips to the storefront, plus money and changing quotes, do NOT buy your outdoor TV and installation from Best Buy. Horrible customer service, horrible.

I've been a Best Buy customer for many years. They sell great products and are technically competent. Unfortunately, they don't seem to be able to translate quality or Service to their customer accounts on their website. I have been trying unsuccessfully for a month (yes, a month) to have my Best Buy account reflect my purchases, activity, etc. Everything in my account is blank in spite of many many purchases, etc. - I've spent hour"S" on the phone trying g to get them to fix it. Every time I call I hear "no problem we just have to "merge" the data". My latest call to find out why it wasn't done received the response: "Oh submission was held up because your 1st name wasn't verified". If I hadn't called I never would have heard from them at all. Customer care should mean among other things, being responsive & following up. What's the matter with you people!!!!

Paid $400 for 5 year warranty for washer and dryer 2 years ago. Apparently, it was with Samsung, but I purchased it from Best Buy. Dryer was stacked on Washer, which person hired from Best Buy did delivery. After being on hold with Samsung for one and one half hours, they said someone would call for appointment. When they texted for appointment, they asked if it was side by side with washer and if not they could not help me. So I have no one to take dryer off washer and they refuse to help me. So I would NEVER buy a warranty from Best Buy again. Beware!! So I had a local appliance repair man come out and would cost me $600 to fix, so I am out of luck. I would really like my money back from warranty so I could buy new dryer.

I am extremely dissatisfied with BestBuy’s service. Their system fails to recognize my new address and autocorrects it to the wrong one. Despite multiple attempts to correct it, the problem persists. I had to place an order for pickup at a nearby store due to delays at the local BestBuy. One order was canceled without explanation, and another had to be canceled because the promised address change wasn't possible. I used my old address for billing since my new address wasn’t accepted.

Warning to customers do not use Fairstone to finance your purchases at Best Buy. The Staff and Products are really good at Best Buy, but the financing option is not. It seems very enticing, but if you do not pay the item off in full before the deadline you will unfortunately pay an extraordinarily high interest rate. Best to use your own credit card or other ways of paying.

Worst customer service ever. Don't order anything from Best Buy. They outsource all their installation and delivery to this company called CRST home solutions who also deserve 0 stars who themselves outsource all their installation to smaller subcontractors who never show up. It's been over 3 weeks and I am still waiting for my tv to be delivered and installed. I was supposed to get this done 3 weeks ago. They had scheduled multiple appointments but did a no show all the time. Despite all this all they have to offer is a $60 gift card for inconvenience. Never ever order anything from best buy unless you like wasting hours and hours talking to their customer support team based overseas who are of no help either. Do business with a local smaller store instead and save yourself from all the hassle.

I purchased a 65" LG Class C4 from Best Buy on Aug 17, 2024 with an advertised sale price of $1,997.99 from the Eau Claire store. Later that month I received an email promotion for the same TV for a price of $1699.99. I went to the store to get the Price Match Guarantee and was told that this offer was invalid because I was beyond the two week honor period. I then did an online contact with them and they said, "We are sorry that you are beyond the time period to honor this." Sending this email promotion to me was an in your face "we don't care about our customer satisfaction or if they ever return to make future purchases".

Order #** - We purchased a Toshiba 55inch TV that was for a business delivery. The order was canceled on us 4 times without any phone call, email or any notification. Only way we would see that it was cancelled is logging into our account the following day. I spoke to customer service 3 different times. Manager "Luey" ensured me that they were going to track the shipment and make sure that it gets delivered, once again it was canceled the same day without any notification. Worst service I have had and will never purchase anything for delivery through Best Buy again..

Ordered refrigerator from Best Buy online Sep 17 because they could deliver next day. Took half-day off work and delivery guy came. Took refrigerator out of truck then when I went outside he was putting it back in the truck and left with no explanation. I called customer service and apparently he was in a rush. I asked if they could call him back. They said no, had to reschedule for 2 days later. I rescheduled and they said they would deliver between 2 and 5 pm so I planned to take off work at 2 pm. Received a call at work around noon saying they would be there in 30 minutes. Now 7 days without a refrigerator so cancelled order and getting a minifridge until find a reliable company to deliver a refrigerator.

I waited for months to save up for an Apple watch. I finally picked one out but wanted to be sure so I went into Best Buy on a slow afternoon. I walked in. Most of the employees were standing around chatting. There was also a lift there doing some work in the middle of the floor. I had to hunt somebody down for some assistance. I asked to see the apple watches. He said they are over there. I told him I wanted to try one on before I spend that much money. He said that aisle was off limits because it was closed off for remodeling. It looked like the only aisle that was. So I can't look at them, he flat out said no. I shook my head and turned around and walked out. I later called the store manager and after waiting for 15 minutes I was told that the store manager was not taking phone calls. What ever happened to customer service?

I purchased a Whirlpool French door bottom mount refrigerator from store #301 in Downers Grove, Illinois. The purchase was made on March 01, 2023. The problem is the inside upper cabinet light has gone out, it is a LED lamp. Called because I also purchased the extended five (5) year warranty. Called the Best Buy service, the Geek Squad and was given a work order number, (**). A technician looked at the refrigerator holding the doors open for over fifteen before I asked him to close the doors to prevent my food from spoiling.

I attempted to purchase a small Kindle tablet from Best Buy with a $50 reward certificate that I previously received from Best Buy. The $50 reward certificate was earned from an item I purchased previously that had a promotion of a $50 reward. When I went online to use the $50 reward, I cancelled the Kindle tablet because I, (at the last minute, I changed my mind). The item was cancelled successfully, however, when I went to use the certificate for a different item, I was told it was invalid and was used, (even if I cancelled the order). Best Buy said it's a one-time use only.

My husband and I purchased a $2500.00 TV on 6/18/24 at the Sandy, UT store. The new TV was not fully installed for 8 weeks because Best Buy did not have the communication skills to get the correct installation done. They had many excuses and no solutions. DO NOT purchase from this store!

I recently bought AirPods from this Best Buy store only to discover that they wouldn't sync with my iPhone. So, off to the Apple store I went, where I was informed that these AirPods were missing serial number. The Apple employee broke it to me gently—they're probably knock-offs. Yes, you read that right—Best Buy is selling knock-off AirPods. Maybe they got a special shipment from Apple, or maybe someone returned them and Best Buy decided, 'Hey, good enough!'

Got defective Yamaha receiver and got no help. I will never shop at this site again. You would expect a new $350 item to work but no. Tried to get help but they wanted to charge me for help with equipment I literally just pulled out of the box. I am throwing this away and ordering a new one on Amazon which I suggest everyone else do and do not buy Yamaha.

Absolute worst company to get live, helpful customer service. Called for repair service and was lied to by several “agents” and provided false information multiple times. They are the next Circuit City and will go out of business if they maintain their current business model of misleading consumers.

Dropped off our pc for repair. 1st off charged a $100 diagnose fee which is ridiculous to start with at the White Marsh Best Buy store in Baltimore Maryland area. Took 2 days to get to it and finally told us our motherboard was bad and was ready for pick up (we knew all this when we dropped off) so why charge us one hundred dollars and never did fix it cause found out we had to supply the part. So we wasted 3 days for nothing as well as rotten communication skills from them so give them F- minus. Stay clear of Best Buy and their Geek Squad. You been warned!!!! GO TO MICRO CENTER ON JOPPA RD. :) Sent from my T-Mobile 4G LTE Device.

Ordered appliances online one month before tenant was to move in and never showed up. Called Best Buy customer service and they told me they would arrive the following day. Took the day off work and they never showed up. Called customer service again and they told me I was going to get a call within 7 days for delivery date. They confirmed with an email. Seven day have come and gone and still no answer. Online it says money will not be taken from credit card until they arrive. Money was withdrawn 24 hours from ordering. I have lost 2 months' rent on my property. I have paid 4000 dollars on my mortgage and finally I asked for my money back. DO NOT BUT ANY APPLIANCES FROM BEST BUY.

Schedule installed, the installer never showed up. Rescheduled and the installer didn't show up again. Got a call from the installer, we called him back. He said he was parking and will be in, he never showed up, but took picture to try to prove he was there. CRST is the worst for installation. Best Buy should do better and vetting their third party vendor.

BestBuy totally agreed with a competitive Amazon price, but would not match it because "as an Apple Certified Dealer, their computer system would not allow them to match the Amazon price". I was ripped off.

Best Buy who proports themselves as being somewhat of a technology guru store And they ask you to sign up to their Geek squad, needs to learn technology themselves! For almost a year now I can never log into my Best Buy plus account or any Best Buy account from the past. It always asks me to change my password even though I'm putting in the right one. And puts me through so much trouble.

It's impossible it seems to talk to someone at this local Best Buy. If I wanted to speak to someone in Colombia that does NOT speak English, I would call Colombia myself. No matter how many times I call I get routed through a CS person in Colombia. Your Customer Service Sucks Best Buy. And no I don't care to drive to the store to ask a ? And the NON English speaking Maria person in Colombia has NO Clue. When I can't access the internet, DON'T ask me to go to your website. What don't you get about the fact that I CANNOT access the internet. You guys suck. I won't be back to buy from from Best Buy.

Absolutely disappointing. They sold me an eSIM which they themselves couldn't activate; but refused to refund the item. Basically taking my money, without delivering the product. I also bought two laptops from them over the past 3-4 years, both of them died after 1 year! I'll never buy anything from them again. Stick with Amazon and Walmart.

WORSTBUY: A Triple Dose of Online Shopping Frustration. I ordered a laptop from WORSTBUY on June 10th with a guaranteed Saturday, June 13th delivery. Despite a Friday assurance that it would ship that day, the laptop remained stuck in the warehouse come Monday. This company is a disaster! They mislead customers, fail to communicate, and demonstrate a complete lack of care. I've spent over 3 hours on the phone with customer service, and my order still hasn't been canceled.

"Oh you're a couple days past the 15 days for a return so you're screwed. But if you would have paid Best Buy for a membership we would have given you 60 days." So people who use cash are subject to 15 day returns only. Seems shady. CRAPPY BUSINESS MODEL.

Extremely bad experience with BestBuy: We have renovated our kitchen. We bought cooktop and zephyr’s downdraft from Bestbuy. They were suppose to do site survey of my home prior to delivery of these products. That never happened. Bestbuy said they were unable to fix and install because on home visit they said the gas line is not below the cooktop and it is behind the downdraft about 2 feet away. Now they want us to hire private contract to move gas line so that it is below the cooktop and get cooktop fixed. We spent hours and days with Bestbuy’s horrible service. Don’t know what to do.

I work for a Local Gov't agency in Coral Springs and needed to replace a large TV in our boardroom quickly. I ordered it online and picked it up within hours. Upon returning to work with the TV I noticed the box was damaged and missing cardboard. Hoping for the best I started unpackking the TV. The TV had multiple cracks in the corner same side as the damage. So I packed it back up and was at Best Buy trying to exchange the TV within an hour of pickup. Luckily, I work just blocks from Best Buy so although inconvenient it wasn't a long trip.

I bought a DJI Mini 3 Pro drone for my home inspection work. Salesperson asked me if I wanted to buy a 2 year protection plan for additional $199. Thinking I am new to this so I decided purchase it along with the drone. Now that my drone is damaged after 18 months, I came to Best Buy and claim the replacement. They told me the protection plan was canceled due to TotalTech membership (which according to them, cost $194 per year) was cancel.

I Bought a Pixel 8 from Best Buy in January 2024. Three days ago the screen started to fail (black blot started to grow across the screen). Ok, it could happen, but I was covered by the 2 year cell phone coverage I had purchased. It was explained at the time that I purchased it the repairs would be covered by Geek Squad at no cost and if you lost your phone or it was stolen you would be charged $159 to get it replaced (may have been $179 or $199. So got an appointment for last night. When I got there I was told Best Buy does not repair cell phones but only replaces screens on iPhones (contrary to what I was told in January). Then I was told it would have to be sent out to be repaired, could take 3-7 days and I would have to pay $149. A supervisor was called and said they would replace the phone but that would end my remaining coverage.

Worst experience ever. Ordered open box oven, paid extra for extended delivery area, wait over a month for delivery to be told could not be delivered on day of delivery, had to escalate to managers, agreed to deliver new one for same cost but with another over 1 month wait to again on delivery date be told could not deliver due to issue with the team. Now stuck having to pay more for an oven as originally bought on Memorial Day sale. Only giving us credit for purchase. No consideration for 2 days of time off from work or not having stove for over 2 months from purchase. Never again will deliver anything from Best Buy!!!!

Best Buy had "open box" TV at decent price. I tried calling the store that had that TV in "good" condition open box. Instead of being connected to that store I got some foreign customer service agent. She told me that she is on chat with the actual store and that this TV has all included: remote, box, etc. So I placed this order and drove 1.5 hours to the store. As I entered the store and approached the counter I was presented with bare TV with nothing, no box, no power cord, no remote. NOTHING!

Best Buy. 6/3 Purchased Stacked Electrolux. They said due to it being up 2 flights of stairs, the earliest delivery available is 6/25. 6/25 Delivery scheduled between 7 am-7 pm so take off work and stay home all day. 10:11 am Delivery driver calls and says will be there in 45 min. 11:04 am not here so I call. He said he has to talk to his manager and will call me back in a few seconds. No response. 1:38 pm I call him back and get no answer. 1:41 pm I text him, "Hello! This is Julie **. I called to see if you heard from your manager yet. I took off work today so I want to make sure it gets delivered. I purchased it on 6/3 and this was the date that was picked for a delivery. Thank you!" 1:41 pm He says Give me sec and I'll call you back. Thanks. 3:51 pm I call him back and get no answer.

I purchased an oven, microwave and exhaust hood from Best Buy. Actually, two separate orders. Items were listed as being available and delivery dates were provided. However, two days prior to both deliveries, Best Buy said that the products were not available and needed to reschedule delivery. One items was delayed twice because they didn't have the item. As a result, I went to other appliance stores and found identical items and was able to get the appliances delivered without the Best Buy bait and switch.

TLDR: Best Buy sells fake AirPods and refuses to fix the problem. I purchased Apple AirPod pro 2 on May 29th and gave them as a gift 2 weeks later. They were sealed and new. When connecting them they weren't connecting correctly and when they did it was static and bad quality. We took them into the Geek Squad to look at them and they informed us the serial number on the box and on the AirPods match but when you connect them to the device the serial number is different. They guessed someone switched it that works at Best Buy or at the factory in Vietnam. Although they can see we were scammed they told us there's nothing they can do as it's 6 days outside the return window and we need to call apple. Apple said it has to be brought in and the nearest Apple Store is 2 hours away one way.

My wife went online to purchase a special connecting cord for a computer. Our local Best Buy did not have it but one that was slightly more than 40 miles away did. So she ordered it for pickup and I drove there yesterday (within minutes of order confirmation). I get to the store and they said it would take 30 minutes to retrieve the item. The store had no other customers in it at the time and 3 or 4 staff working. I offered to go to the appropriate shelf and pick it up and bring it back to the register. I was told I could not do that as it would "screw up their inventory system." 15 minutes later the clerk comes up to me and tells me that the part is not in the store. I show him the verification sent to my wife online - he says that there must have been a mistake made.

After conducting a month-long research on the best-rated laptops, I decided on a Lenovo Ideapad from Best Buy. However, after less than four months, the screen has failed to function. I do not abuse or use my laptop anywhere but my office. Yet, the geek I spoke with at Best Buy said it was damaged and so, the warranty does not apply. If I had purchased an additional warranty for $150., the repair would have been covered.

I haven’t shopped at Best Buy in years because, long ago, I formed the opinion that it was more expensive than alternatives. Also shopping in the store was never a great experience. It was like going to a Staples or Pet Smart: hard to find info or knowledgeable help, long waits to check out. However, someone gave me a $500 gift card and I finally redeemed it. There wasn’t much I wanted, but I picked some items: among them, two of the following products for baby gifts: VTech - Wyatt the Whale Storytelling Soother - Blue/White. Model: BC8312. SKU: 6305582. Here’s what I have experienced.

My hubby and I went in to purchase a new laptop. I was extremely disappointed in the salespersons. The first guy came and asked what we were looking for. We told him. He admitted that he knew a little bit. He hands us over to another guy. This guy kept looking back at the couple at the sales counter as he answered a couple of our questions. Then he said he would be back and went to the sales counter where a cashier and couple were at. I was extremely disappointed as this was unacceptable professional behavior. We waited a few minutes then left because of the horrible service. I will NEVER attempt to do business with Best Buy or recommend Best Buy. I received excellent service from COSTCO!!

Purchased 2 tvs from this store with 2 hdmi cables online and realized I did not need the cables when I got home. Return policy was not given online. Today 2 weeks and 2 days past the return policy I tried to return those items for my money back unopened. They would only allow a store credit. Even corporate could not override. Although website says it’s at their discretion. I have purchased laptops computers tvs from Best Buy but I will never spend another cent in this store or any other Best Buy as long as I live. It is apparent why retail is losing out to Amazon. You don’t deserve to be in business.

I put in an order for 3 items totaling $170, to be sent to my current address. When I received the email confirmation, I discovered they were sending 2 of the items in the order to my old address and one item, the least expensive, to my correct address. I immediately contacted them and was told they would contact FedEx, don't worry, they can fix it. Several hours later I received a response telling me they were unable to fix it, to contact fed ex. Fed ex said only the shipper can fix it. I called again, was again reassured and again received an email later advising me they could not do anything.

I bought a LG 65 inch TV from you guys yesterday. Returned it today because it had red dots on the screen. Brand new TV in the box and got a new one today for an exchange and something is wrong with this screen. At This point I’m starting to feel like that’s why so many of your stores are going out of business because you guys are not caring what type of TVs you sell your customers instead of just getting their money. Now I have to waste time by returning a tv two days in a row and wasting gas because y’all just want to sell y’all customers whatever.

On 5/9/2024 I purchased online a Dishwasher, to be installed next day (Order number: **). The site as well as their prep instructions gave specs to measure to insure that it fits. I measured and per the specs given we were fine. The next morning their team showed up and stated that it required 34 1/4 inches high (instead of the 33 1/2 inches n the specs) and said I needed an exchange unit and left this one in the garage. I called in because the account I setup online was now not logging me in, and the password reset link never arrived. The person on the phone said they don't really know the specs and rely on the install people to assess. Then said they can't process a change since current delivery is still open and I would need to call back tomorrow for maybe a Tuesday appointment. As far as my login, it could take up to 24 hours to receive the password link.

I had a late fee in December for a 2 day late payment. I called to reverse it, they said they would reverse the late fee and said there was interest charge they would reverse. They did not. I called again after the next statement they said they would reverse it, they did not. Now they are adding monthly late fees to a charge that should've been reversed. I called today to resolve, said I would pay their error of the initial late fee and interest charge. They refused. They don't want to settle their own mistake. Very sad state of affairs for their business practices.

Best Buy is very unprofessional without any ethics or consumer values. I placed an order which I never received therefore they never fulfilled the contract. They just took my money, the delivery person never bother to knock or ring. Anyways my order was stolen and I file a police report and Best Buy kept giving me the run around, do this, wait for this and after almost two weeks they just decline my request to either give me a replacement or my refund and said they can't do anything about it. I will never shop here ever again, they also have a bunch of liers to keep you waiting and wasting your time.

It's funny how credit card companies will go after you for payment but when they owe you money they literally drag their feet. What's even crazier is that the money they say I owe was a fraud claim that they approved. But they call every day all-day to collect money that they will end up having to give back. They owe us hundreds and it's been since August 2023!!! So when I decided to stop paying them they freak out. Be aware!!! According to Best Buy, we owe nothing but yet they keep asking for money. Can we say they are collecting interest and doing what they can to make more money!!! Do Better Best Buy. #lawyerup #bestbuyfraud #bestbuystealingfromconsumers

I had issues with the 2nd delivery of my item. The pedestal for my washing machine was on back order and delivery people were to attach it to my machine. They refused because they said they didn't have bolts. I found out later bolts were not needed. I attempted to call the store but was redirected to a person in the Philippines and then transferred to India. I had to drive to store and found out from manager, Andre, that they no longer have a direct line to store locations. Andre was useless. He said he would get back to me and I had to call him. He said he would contact me again the following week and he never did. Corporate only offered me $75 after I waited for 3rd delivery. I refused. DO NOT BUY anything from Best Buy. They need to go out of business. Their customer service is awful. I'll be buying future appliances and electronics elsewhere.

Their ‘refurbished’ products are customer returns and demo units with no refurbishment done despite advertising as such. I was sent a broken charger with a MacBook covered in dirt and hair embedded inside the charger with a bent pin - it could have caused a fire had I not noticed it. They’re completely apathetic and detached offering a coupon to shop with them again as the ‘solution’. Their practices are truly CBC Marketplace Investigation worthy and I’m going to bring it; this isn’t a one off experience.

BEST BUY -WORST SERVICE....EVER. I bought a tv at Best Buy and asked that they it delivered, they took down all of the delivery details. The day of delivery came and nothing arrived and not even a notice to tell me anything. I called them and they said that the delivery had been delayed by a couple of days. I asked them why they didn't notify me and they had no answer. The second delivery day came and went and still no TV, This time they sent an email to say it would be another 2 days, When I asked them why they said that the delivery van had been to the location, called the number, got no reply, left a message and left I asked why didn't they just ring the door bell and deliver the TV, No answer, they never called or left a message.

Service at Best Buy store #608 on Feb 21/24. We signed up for Geek Squad in 2017. Best decision ever! I have never had an unhelpful experience, either at the store in Waterloo or during service calls to Geek Squad - at any time, on any day of the week- and on ANY device I own. On this occasion, I took in half a dozen memory sticks of various types where I had saved pictures since 2017 from various devices. Asked if Geek Squad could somehow load them all onto my IPad PRO. 3 technicians were on duty. Each one friendly, helpful, immediately available. They all worked together to consider how to do it. Left the IPad at the store and had it back in one day - all pictures loaded, everything works. Love the Geek Squad! Best service!

Within 5 minutes of making my purchase which was supposed to go through after pay having 4 payment installments, Best Buy took the whole amount at one time, I immediately got in touch with BB customer service and was told "the item had already shipped!" In 5 minutes time! Best Buy is nothing but greedy, thieving, deceptive, liars! I can't even find the order yet on BB website!! They refuse to cancel the order and give my money back! They're a shady crooks! Never trust them or buy from the crooks!

I wish I could give negative stars. I ordered a TV from Best Buy and got the confirmation that ONLY I COULD PICK IT UP. THEY LET SOMEONE ELSE PICK IT UP! Who? My abusive ex. They showed me who picked it up and acted like I was responsible. They broke their policy and if I want to get my TV I have to talk to someone who emotionally abused me for 10 years. I'm going to sue.

Feb 17, 2024 ordered a Maytag Dishwasher which was not currently in stock in Willow Grove, Pa. Later, when contacted, I set up a mutually agreed upon delivery date. Then, it was cancelled by BB. Scheduled a total of 7 times, never by a live person. On April 9 received a text to prepare for delivery on April 12. On April 10 received text to reschedule for the 8th time. Never an explanation. Service Rep had previously confirmed product had finally been received - no more scheduling notices unless product had been received by BB. Calling again.

Best Buy will break every consumer right...Run and Hide... beware of doing business with Best Buy. They will leave you hanging. I bought a GE laundry dryer from Best Buy and bought the total tech support which gives us a 2-year warranty. Shortly after I bought it I realized that it was not drying well and the clothes remain wet. A technician came and said that he fixed it, only to find out that the problem still exists. I called and they came back. And they said they needed a part. Then they came and change the part. Few months later I called with the same problem. Best Buy scheduled an appointment and never showed up. Technician name was Antonio. I called again about 2 months ago.

Wanted a DJI pocket 3 for the eclipse event. Looked on Amazon and BestBuy. BestBuy said they could get it here a week faster than Amazon. Now I'm 6 days past the delivery date, and they are sorry and sold it to someone else. No time to get another one.

I will never again do business with Best Buy. What a flipping debacle trying to purchase something online. I made a mistake and purchased the wrong size TV. I realized my mistake. Called immediately to switch to a smaller version. Of course that delayed delivery another day. The day before delivery I opened up the Best Buy app and saw that my purchase was canceled. Apparently there was an issue with Apple Pay. I received no notification, no option to provide an additional method of payment. I spent another hour on the phone trying to understand what the problem was. Upon their explanation, they re-ordered the same TV but again delivery would be delayed yet another day.

The 50 inch flat screen TV was delivered or should I say dropped at my front gate, not front door where it could have been slightly less noticeable. The box is damaged as evidenced in the picture. The text message notification reported a time 2 hours later than delivered. So it sat in front of my home fully visible. Amazing it wasn't stolen.

The "Geek Squad" is a joke! They claim a full replacement warranty, of equal or better value... But all you can expect is a store credit. Purchase your products from a store that actually honors their warranty claims, not respond with fine print.

Best Buy You are a horrible company and your customer service is atrocious. I spent over $8000, paid cash, and three months later still do not have all my appliances. My refrigerator was broken by your delivery team a month ago. Took a month to get replacement and then on delivery day (today) they rescheduled after I called to confirm. You have my money and I still don’t have my product. Your call center staff does not understand what I am saying and read from a script and cannot complete simple problem solving steps. I called and asked to speak with supervisor and was placed on hold for over 20 minutes only to be told the supervisor would call me back and the supervisor did not understand what I was saying. He just kept saying so sorry and rescheduled my delivery for tomorrow.

I could give 0 star, this is it. No more business with Best Buy. Ordered a stove top online, asking the sales chat support, if the installation is charged or free. She ensured will provide a free installation. I even asked her why it isn't showing on my receipt, she explained this is on her notes, I don't have to worry, it will be provided. When it comes to time of delivery, everyone is saying the installation is not included, I have to pay for it, called in supervisor, customer care, all they are saying is sorry, they will bring this up to their meeting, and sorry about this. But installation will be charged if I want it. Such a shady business. I even asked at the beginning, if this is not included, I would just go for Costco. I shouldn't trusted them. Should've went with Costco. Never do business with them again. Everyone just be careful on what they promised if it's not showing on the receipt.

I bought a car radio for my daughter birthday and set up installation the Pico location in west LA. I purposedly picked a radio that would be compatible with her car. On the day of installation the installer called her 3 hrs before her appointment to move her up because he "had plans". She hurried over as fast as she could. Once finished he did not take her through how to use the system. When she left half the functions didn't work and the telephone didn't work. She took it back, he then said he didn't realize she had back speakers. What? How do you not check? He then tried to upgrade her to a more expensive model. She now has to go back for a third time. I called the store who wouldn't allow me to talk to a manager but would pass my number on for a call back. Three days later no call. Shame on you. Do not buy stereos from here!

They shipped me an item that they damaged, then didn't add any packing material so it was also damaged during shipping. Wouldn't replace it and only offered me 10% of the item's value on a gift card. Done with this place.

I wish I could give negative stars. I purchased a printer for my business, but when I placed the order, the shipping address did not register and defaulted to my billing address, which is a PO Box. I immediately (less than one minute after placing the order) contacted customer support and told them about the problem. The customer service rep told me he entered the correct address on the order. He lied. I never received the printer, especially since my post office box is 3" x 4", was never notified by the post office where the printer was, so I did not ever receive it or take possession of it (easy to confirm since I never signed for the package, nor was it scanned in as picked up).

As a Geek Squad member we were happy to know that there was in home repair when our TV went out. Until our appointment was canceled 3 times! Went into our local store trying to get help but they wouldn't even talk to us about it... only through the 1-800#. Getting our new TV from Costco at a better price with free add ons.

I purchased and had to return a blu-ray player that was faulty. I bought another, more expensive model the same day. I forgot a disc in the faulty player and tried to call the local store with its local phone number. Got outsourced, out-of-country customer service agents who either could not or would not transfer me to the actual store so I could request they hold the disc for me to retrieve tomorrow (I do not drive and could not get another ride back today). I tried calling, I tried texting, I tried chatting, I requested and did not get an email address to try to reach someone in the actual store. This is not acceptable customer service. If it had been a wallet or medical equipment or something more important, I would need to speak to the actual store immediately. All they could say is go back to the store. Not acceptable answer.

Cannot help customers. Takes forever. Installation is uncoordinated. Phone call? Forget about it... You get foreign people on a phone service. You cannot contact the store directly. No one to complain to. Company has neglected customers. You get the distinct feeling no one cares. Staff walks by you. Crappy experience.

I placed a order for some almost $600 AirPods Max headphones from Best Buy Online Order Number **. The major problem....the headphones were delivered to a hotel 150 miles away from my house. I contacted bestbuy and the hotel right away. The hotel said they refused the package as I didn't have reservation with them. Bestbuy said, "No problem at all. You will refunded." Weeks later no refund. A month later no refund. I contacted BestBuy many many times on this and they give the same excuses. "please be patient". A year latter they say after a internal investigation the package is said to be stolen and I should contact the police. Like seriously you waste dozens of hours of my time to say I'm not getting refund in the end that it was theft?

Recent contact spoke to Almas, friendly, courteous, speaks clearly, know her job criteria, verified the records, furnished details sought and reminded me of other record data, contact person and others are all customer oriented, and very polite. Will use their expertise again.

I used Best Buy for 10+ years, but after my recent experience I would not do business with them again. I purchased a new home recently and bought all of my appliances from Best Buy in December 2023. Over 45 days later, I have had to deal with: multiple cancelled orders, delivery issues, and a damaged appliance. The appliance that was damaged (fridge) was taken back to their warehouse... I now have NO fridge and they can't even give me a solid date for a new one.

Do not waste your time, money, or efforts with Best Buy or Geek Squad. We bought a washer and dryer with a five-year Geek Squad protection plan about two years ago. After the washer broke in December, we contacted Geek Squad for a repair and got a maintenance appointment scheduled. Took the day off work, waited around for someone to show up. Nobody ever did. That happened two more time. Dozens of phone calls only ever resulted in “escalating” our case. Finally, after weeks of no repair, Best Buy approved us for an exchange. Great news to us – we would finally have a working washer! Except, once again, nobody ever showed up to deliver it. More phone calls, more “escalation.”

I have been a member with Best buy since 2003. I wanted to gift my two boys two car starters for Christmas, they were for $400. The agent that my son spoke to suggested those to order. My son did not use my total tech membership which has 60 days to return the product, he just did the regular check out. He picked up those car starters from Polaris again talking to someone clarifying he got the right starters. We call best buy installations and find out he was given the wrong starters so we order a new one through them with their installation, this time I get only one because I can’t afford two since the second one was more expensive.

We built a new house and spent over $10,000 with Best Buy. They Installed a stackable washer and dryer. They have the washer door opening from the left, and the dryer door opening from the right. I said that does not make sense, they said that is the way they are shipped. We can switch a door but we will charge you $50.00. Their attitude just stinks. I can not recommend for any appliances.

Went to Best Buy Jammn 7 24 for stereo install. The tech cuts out all the wires and harness of the original and calls me to tell me he can't do the install. Didn't reinstall. Just leaves it disconnected. Sends me on my way. I have another go at it couple's days to finds out tech at Best Buy cut all my wires and harness out and broke off the the top covers of my plastic fascia and tried to cover it up. Will can't continue with install. Worst car install experience ever. Will never step foot Best Buy again ever.

For some five years I have paid $200 annually for Best Buy's Total Tech Support using Geek Squad. I loved being able to log on, schedule a time and bring in my laptop for help. Most problems were usually solved in minutes. Each year, BB has made it harder to find. Now I can't find the Geek Squad appointment page at all! Every place on the website puts a pop-up in my face saying Buy This!!!! Searching on "Geek Squad" tries to sell me Geek Squad. I know this is the trend in American business: A sale, no matter how small, means everything, the customer means nothing. Geek Squad technicians are great. I'm beginning to hate the company.

We have been customers for over a decade now. That includes my family, my brother's family and my mother, located in another state. We have especially liked Geek Squad to take care of my mother's electronics, since I cannot do that for her. On 1/4/2024 I had a very bad experience in their customer service. I had lost my keys and thought I might have left them in the Kalispell, Mt location. All I wanted to do is call that location to see if they were there. Come to find out you cannot call the local store. The call is routed to some call center, maybe in India. The phone tree is very complicated. The first question you are is asked, "What is your Best Buy account number." Frankly, I do not want a membership with Best Buy, like a Costco membership. If I was a new customer, I would hand up and do business elsewhere.

No one to help you at all. When you ask for someone to help they say someone will be there but is more like a ploy to keep you from shopping somewhere else. No one EVER shows up. Next to no information displayed on product.

Dryer problem. Rollers making noise. I knew the problem exactly. Called for repair. Service tech came and verified I was correct but charged me $108.00 to confirm by listening to the noise. Quoted me $417 for parts and said my $108 would not go toward repairs. Would not quote repair labor. The parts from Whirlpool online were $53 and on Amazon they were $23, standard roller kit for WED5500who model. He said they had to use their supplier and could not repair with any one else's parts (whirlpool was the manufacturer). I am experienced enough at 72 to know when I am being completely cheated. By the way, the new dryer at Best Buy currently priced at $599. But I will never step foot in that store. Repairs would have exceeded the price of a new machine. Complete fraud.

I spent over $25k on a home theater set up by Best Buy Sterling Magnolia. The initial set up was fine, but when the subwoofer had a problem I was extremely disappointed with their follow-up and customer service. First, I called the Geek Squad and had to pay $150 for them to just come visit and diagnose the problem. The technician then told me to bring it to the store to have it serviced as it was still under warranty. When I lugged the ~70lbs subwoofer to the store, they then proceeded to explain that due to their "internal process and liability issues" I needed to contact the manufacturer directly, ask for original packing materials/box, and do everything on my own.

We bought A Tv from the Best Buy outlet store. They loading employees didn’t load the TV right in my car and when I installed home the screen was damaged. I tried to returned or exchanged but the manager refused to do anything about or take the Item and treat us in most rude way and lied about things.

**Title: Unmasking Best Buy: A Consumer's Battle**. In 2023, I sought Best Buy's PC expertise, igniting a legal tussle. Residing in California, I invoked Section 1770 of the Civil Code, exposing potential breaches in contract, warranties, and consumer protection statutes. **Breach of Trust:**. Best Buy's expertise promise led to a profound trust breach, impacting decisions and marketplace trust. **Misrepresentation:**. From negligent to intentional misrepresentation, promises resulted in detrimental reliance, with punitive damages looming. **Warranty Woes:**. Best Buy's expertise claim inadvertently delved into implied warranties, creating a multifaceted legal challenge.

I placed an online order for a floor cleaner, back on April 2023, UPS lost the package, I contacted ups and the store, an investigation was open. We are in December now and neither company has refunded or replace the item. Extremely upset with both companies.

Bought Jitterbug Smart3 phone from Lively, Best Buy for my mother. Had to call a representative to set up 12-6-23. After 2 hours on the phone trying to factory reset it, she said it was defective and would send me a shipping label to send back in 2 days. Called 12-11,23, no shipping label ever sent. They said I would have to send it back ("We never send a shipping label"), restocking $ 10 fee, no money back for $35.00 activation fee, and probably no money for glass protector and case (39.00) fee. Then, it would take 21 days to refund some of my money. What a loss of money, time, and frustration. Best Buy subsidiary.

I had already ordered a radio and speakers for my 06 Tundra. A few days later Chris ** calls me about the installation date and time etc. and Thankfully he asked me what I would like from the system. I said I would like to have more bass, Bluetooth, basically update the truck. So he recommended a different system entirely around the same price range. He then returned my previous order (refund) and reordered what I needed!! WOW!!!! What a relief to me. I know nothing about tech these days. So I show up on the install day, Chris goes over what's going to happen during the day. He also recommended a backup camera and the sound suppression inside all 4 doors. I now have a new truck in my eyes at a fraction of the money. SOOO I would really recommend Chris **

Buyer beware of Best Buy's sales tactics. Their salesman told us we needed these with the gas stove we bought there so we got them. Had to wait for our permit to get it installed and find out we didn't need them and they would not take them back because of a 15 day return policy. First of all, those who have a 15 day return policy but to boot won't make an exception when their sales person makes the mistake. Even spoke to a supervisor. I hadn't done business with Best Buy in years and totally forgot when I was shopping online how poor of a company they are to do business with. I won't forget again. What company loses a customer over $100 for life? Best Buy that's who!!

Bought a new Apple Watch, got an open box instead on 12/02/2023, installed the screen protector and thought, "oh, the watch is working, I will keep it to avoid the hassle of returning and waiting for a new one, I can send just a picture and get a partial refund", bad decision, I contacted customer service and of course they told me to go return in store or at UPS with a refund fee. This should be illegal, I sent a BBB complaint and my advice is to stop buying anything at Best

I purchased a GE Dishwasher from Best Buy June 30, 2023. The dishwasher was delivered and installed July 6, 2023. Approximately November 12, 2023 I notified Geek Squad the dishwasher bottom tray was wobbly and the dispenser wasn’t working. The technician Joel came out 11/14/2023 for Diagnostics and informed me that he had to order 7 parts to repair the dishwasher. November 21, 2023 Joel returned to my home to install all the parts.

Best Buy executives probably think the American people can be easily taken advantage of by using some flashy marketing and cheesy word-play. This year the so called Black Friday "deals" more expensive than it was a week ago. I was especially waiting for these deals for my holiday purchases but to my surprise all had a higher price. I am not planning to do business with this establishment again.

Great pc, great purchase and place to shop. Customer service was amazing, easiest purchase I've been able to make. So happy with the outcome of the purchase. Went in and out and found what I needed to get. Couldn't have been any better.

I bought a new Dell laptop and joined their $180 service plan. Now with this they transferred all my data from the old laptop to the new one. Then they were supposed to give me a 30 min lesson on how Windows 11 works. So the guy that was showing me how it works did not even know how to turn it on, yup that's right. After getting it on he still was puzzled how to do things. Now aggravated I just took it home. Now I can sit home and figure it out. This was at the Brooksville Florida store. Never again will I shop Best Buy.

On 10/13/23 I bought a highly rated WIFI router and had Geek Squad come in for a home WIFI set up . On 10/20, the Geek Squad technician called me and told me that he recommends a different router and that he could bring it to the appt. I told him I would go with his recommendation as he is the expert. When he came, all he did is take router out of the box and connect to the modem and downloaded the router app. It took 5 minutes. I was left with a mess and had to connect all my devices to the new router. This is what I had wanted a set up not a delivery of a small device.

Best Buy warranty is a scam! Please read the warranty terms and condition before you purchase any electronics! Their warranty doesn't replace the full value of the item you purchased. You will run into all kinds of problems trying to get a resolution! At the end you will end up filing a complaint with BBB!

We purchased a TCL TV from Best Buy in Morehead City, NC on October, 7th 2023. It completely quit on November 17, 2023. We called Best Buy and they connected us to TCL support. That was a joke. We did everything she asked of us to troubleshoot why it would not power on. After 40 minutes, she told us they would be emailing us and we would need to take a video of us troubleshooting it all again and send. First I have yet to see an email and 2nd I am not videoing us and sending it in. We called Best Buy back and they told us they would send a tech within 24/48 hours and to expect a call. We have not had a call, so Monday I went back to the store and they had no record of an appointment for anyone to come look. He made me another appointment and we are waiting. We have had the TV for 5 weeks and now it is sitting in my dining room floor.

Purchased 4 TVs in a span of 6 months (remodeled a few rooms in house) and all at different times and all complete garbage. RUN away from this brand if you are considering. I rarely go online to complain about any product but these TVs are complete garbage and anyone that bought should be entitled to full refund. Class action suit is in order with this brand. It's so bad.

I took my computer in for repairs to the Geek Squad, at Best Buy, Cambie St, Vancouver, after a week, I was informed to pickup my computer as the repairs were complete, after picking up the computer, I noticed that no repairs were carried out, the computer has the same problems, Geek Squad is a scam organization, customers pay an annual fee for their service, their employees are village kids with no knowledge of computers, I will get in touch with HP, and inform them of the scam that is being supported by Best Buy, for that reason, they not have their phone number on the website.

My recent Best Buy order, #**, took an unexpected turn when I received an ice pack instead of the Apple AirPod I had purchased. The ordeal began with a 30-minute call to Best Buy's customer service, directing me to return the package to UPS. After complying and waiting 15 days, the same package, now marked 'Best Buy Inspected,' was returned to me. Despite this, Best Buy refused to acknowledge it as their product when I attempted to return it in-store. Subsequent calls to customer service, lasting a total of 40 minutes, led to another directive to return the package to UPS.

Our TV was misdelivered. The address on the order was correct but the phone number was off by one digit. The driver called that number and the person that answered gave the driver a different delivery address and now has the TV. The TV was delivered to a different state than what was on the order. We are waiting on a replacement. It has now been almost a month with no resolution.

I purchased this phone for my elderly mom for the easy appearance of navigating the phone. We were both pleased with this phone until she came to visit me. When trying to connect her phone to my wifi we found out that this phone doesn't have that capability. After calling Lively support I was informed that none of their phones can use wifi. I did suggest that statement should be in a bold banner across their website. If we had known this I would never have purchased the phone. Yes, I was nice and told the young lady I know it isn't her fault however this should be noted. I realize there are apps available to resolve this issue, however that is not the point.

I have been to Best Buy 3 times to see a tv I wish to purchase. Three of the tvs are always out. The first time I visited employee told me they were broke, second time they were not plugged in, but each time tried to steer me to sony tv that cost a lot more. 3rd time I went following a 3,500 dollar couch purchase next door at value city furniture I went to best buy ready to buy the tv but wanted to see it first and I assumed since I mentioned to employees and management on other two attempts that they should be available to view. This time they again were off as usual. Nobody was around or cared to come assist me.

Predatory practices by best buy I would like to trigger arbitration; I was falsely misled into a membership plan when I asked for a warranty for my TV. I was charged 199 for a one-year warranty, when in fact, the tv comes with a one-year warranty from the factory. This act was bait and switch, I am disgusted by what they did to a longtime customer, not only did you steal 200 dollars from me, but I also have no extended warranty now. You can check how much money I have spent at best buy over the years and note I always purchase an extended warranty on higher price products.

Best Buy's response to my malfunctioning devices was far from satisfactory. They not only declined to provide replacements but also refused a refund. The Geek Squad member I interacted with seemed completely lost, and the overall service was dismissive. About a year ago, I invested in a modem and router, along with a four-year protection plan. Despite spending $450 on these products and the protection plan, I was compelled to settle for a $450 gift card refund after only one year. This is a clear violation of what a protection plan should offer – I anticipated a genuine refund, not mere store credit. To make matters worse, there were no available replacements in any of their stores. In summary, it's best to steer clear of Best Buy and their "protection plans" to avoid disappointment. Their inability to deliver on their promises has cost them my loyalty, and I advise others to be cautious when dealing with their subpar service and questionable protection plans.

I got a Citibank Visa to get payments on a washer & dryer set. They gave me a credit limit of $4000 for an $1800 purchase. This is good because of credit bureau bases your credit score on a percentage of credit used. Now I was late (8 days) on one payment that I paid in full and another that I also paid in full along with the following months' payments. They dropped my credit score by over 50% which lowered my credit score. This also put my account right at what I still owed a few dollars from being over limit. Then a second hit to my credit score from the same action of lowering my credit limits that offset my percentage threshold and lowered my credit score yet again.

Best Buy of Augusta GA no longer recycles computer motherboards. As of October 8th, the supervisor on duty rejected the six motherboards I had brought in for recycling and accepted only a pair of headphones. They now prefer that the rare earth metals and gold from motherboards be sent to our landfills. Incredible!

I purchased a rather expensive camera lens online. There was no notification of a restock fee throughout the entire process. Once delivered I discovered it didn't work. I returned to the store to be told I would be charged $390 restock. Had I been told prior to purchasing I would have purchased through Amazon. Best Buy has permanently lost a loyal customer of 25 years.

I was shopping for headphones, and I was so impressed by the employee who helped me named Deshawn. I found him to be knowledgeable, friendly, and helpful. Please recognize this employee for his exceptional customer service.

This is probably my first negative review on anything ever. I purchased my iPhone 12 Pro through Best Buy and opted in for their protection plan. When I broke the back of my phone and went to Best Buy they directed me to Geek Squad to make a claim online, which I did and opted for the advanced replacement, which means they put the value of your phone plus about a $220 fee on your credit card so around $1700 in my case. Sounds fair one might think. I am so glad I didn’t opt to send in my phone as what they sent me back was not the equivalent of my phone. Instead they sent me the iPhone 12 Pro Max, which is way too big for my hands. They call it an upgrade, but if I wanted a bigger phone I probably would have bought one in the first place. It is also not a new phone, but instead it’s been refurbished and the screen appears slightly loose and makes a quiet clicking sound when tapped. So I have no idea whether it’ll last.

Worst online buy I made! Never got item. Got cancelled finally BUT NO notification. NEVER GOT REFUND. They say their third party seller made Refund BUT NEVER GOT IT. I have been calling and calling. BAD, BAD SERVICE

I purchased a laptop for my daughter on 09/27. At checkout, I selected the same-day delivery option for $10. The website does not mention it will be “delivered” by a third party. It turns out they use a third party for delivery (Shipt). The delivery driver stole our package. My daughter needs the package for work and Best Buy has been anything but helpful. As I am out of town, I cannot pick up the package in-store. Even though the delivery address was under my daughter’s name (same billing address), Best Buy refused to change the pickup name so she could pick it up. They offered to deliver it on Monday for an extra $29. Why do we need to pay extra for shipping when their delivery driver committed a crime and stole the package?

My tablet went out just before my flight from Palm Springs to New York. Order online an IPAD from BEST BUY. They said it would be delivered the next day. Well I'm sitting here with no IPAD the day of delivery and leaving for New York in the morning. Will have to pick up tablet in New York now. Definitely asking for a refund from BEST BUY. Worse there is an army of A.I. you have to get through in order to speak to a live person. I'm still holding and it's going on 7:50 p.m. Pacific time. I WILL NEVER, EVER, EVER order another thing or shop at a Best Buy store. Their customer service is nonexistent. They are HAPPY to take your MONEY, but deliver no product.

I bought 85” Sony tv with all protection plan and Geek Squad plan. My tv not working last week of July. I called geek squad for repair. They give me appointment on August 15. Technician came on August 15. Took pics of all circuits. He said, "I’ve to submit all pics to Sony and I’ll come back August 29 with new part and repair your tv." On August 15 he not show up. I called him and he said, "Sony tv called you." I said, "No." then he said, "I’m not coming." Again I went to Best Buy. They set my appointment on September 9 and said technician will come. He give you RR number and we replaced with new tv. September 9 I got message from Best Buy technician on way. I waited up to 3:00 pm. No one came. I become frustrated and went to Best Buy. They told me, "Your appointment is on September 21" after they seen computer. I show the message after they called geek and said some one close order ticket without reach my home.

Justin & Avery from the Geek Squad has horrible customer service courtesy. They both overlooked our daughter's repair needs and helped an others who were ** instead of us. A ** representative helped us instead.

Best Buy's customer service is very poor. I've purchased several items, so I thought I would benefit from their total member program, which delivers and takes away old items. That service, which is provided by their Geek Squad is horrific. They cancel without warning to the customers consistently then arrive at their convenience. In addition, they refuse to compensate the customers for numerous days lost from work and customers having to pay Task rabbit for a service they were supposed to provide. I will be buying from PC Richards from now on.

On 09/05/23 I went to my local store and purchased a clothes dryer total $1,326.35. Expected it delivered on 09/13/23. The truck pulled up and the box came down, when opened the dryer was in pieces and dented. They put it back on truck. They told me someone would call me. I never got a phone call, I proceeded to call and was given a delivery date of 09/18/23. On that date I got a call from the installer telling me that he was coming to install the dryer. I asked him if he had the dryer and he said no he was just the installer. He never got to my house.

I brought a computer in to be diagnosed. Computer shut down and I could not get it to charge. I brought the computer into Best Buy in Bowling Green, Ky. A member of Geek Squad took the computer for less than 5 mins. Told me it would need to be shipped out. $85 non refundable charge, PLUS needed a new mother board, which would cost $400-$500. I took the computer to an individual business. He rebooted the battery and charged me $25. Computer now charges and works fine! Geek Squad is an absoluye RIP OFF!!

I spoke to the call center, our long phone call, chat 30 minutes, and even walked in store and spoke to a girl at the customer service desk about pre-ordering the iPhone 15 when it was unveiled. All of them told me no, I cannot. Lo and behold, on our site today, guess what I can do? Exactly, I can pre-order the iPhone 15. The store manager at this particular location is worthless, I've had other situations where this Best Buy has just been a complete failure. I don't understand why they make it difficult to do business? If I have money and you have a product I want, why do I have to jump through hoops and then be lied to? I wonder how Best Buy investors feel about that, passing on this cost of untrained or incompetent individuals to the bottom line. It took three people a couple hours to waste my time and lose a $4,000 sale. Not to mention my own personal experience of wasting my life away trying to make a purchase.

I got this gaming desktop a month or two months ago and so far it has been doing very well for me. The price was in the better side for being pre-built. It allows me to actually run the games, even the newer games that are being release this year. It is also a nice design for what it is, and have good specs with it.

I bought a house about 10 years ago. Being that it was previously owned, I knew I would have to replace my appliances eventually. I've replaced 7, all new items were purchased from Best Buy with their 5 years extended warranty. I've used it twice. First was a tv I bought. Sony 65", it was expensive but I thought the quality made up for the price. With in the first year I had Geek Squad over 5 times to repair it. The main control boards serial number didn't match the tv. They replaced the board after the 3rd time. Come to find out, I was told that the only way this could have happened is that the tv was used and not new like I had paid for. Long story short, called their corporate and they agreed to exchange it after 6 months of problems.

I purchased a big screen tv last year. It quit this week. It will be a week before a repair person can come out. That is ridiculous. What kind of customer service is this?! I did pay for the warranty.

Poor customer service. Ignorant staff. Basically "A"I in the flesh spewing their corporate ** when I had a problem with a purchse. Damaged equipment sold to me (with an open box lid) with no refund or other options when I discovered the purshase was damaged. Slander situation, that I will pursue legally. Stay away! Amazon has better prices and no-interest payment options, same delivery timetable, and best returns if required!

I will never use them again. Agreed to a $600 data recovery service with Geek Squad after they told me they could recover the vast majority of my files for this price. They returned a drive with very few usable files on it. I was told to return again so that they could redo the process - this time, I was told it was a more intensive 'Level 3' fix that would cost me $1,500. Why such different result the second time around? Nobody would answer this, and I was passed around to so many reps I couldn't keep track. Many wasted hours later I have a few measly files to show for this exhausting and misleading process.

We have been paying Geek Squad $220/year for the past 10 years and have only used their services a few times. Recently, we called to ask a question about changing a password on our new computer. It was very difficult to understand all 7 of the Geek Squad techs through the loud background noises (kids screaming or cars horns) and language barrier. There was miscommunication that led to one of the techs wiping out all of our valuable files and apps (blocking internet access).

I brought a printer from Best Buy, got it home and it would not connect to my internet. It was an HP Shark Tank 5100. The technician gained access to my computer, rushed all over my computer for a few minutes, logged out stating she was complete, and fixed nothing! I didn't even get a chance to see if she had fixed anything or not before she logged off, ask questions, or anything else. In the beginning, the man that answered couldn't even hardly understand or speak English that well either. Absolutely disgusting service. Now I am left with a new printer that doesn't work, can't be connected by USB, and no one to help me fix this problem.

I purchased an item at Best Buy in 2018 and included the service plan Webroot. Best Buy continued to charge me yearly for this plan indicating that it automatically auto renews per condition in the plan. This is outrageous. It is also interesting that they did not charge for 2019, 20, and 21 (as far as I am aware of; I have not checked my other statements yet) although it is a proclaimed self-renewed plan. I was charged for 2022 and 2023. They have refunded me one year and have kept the other. It is mind boggling how a plan is automatically set up for renewal without notifying the purchaser and obtain their authorization. This is most upsetting coming from such an established retailer.

WORST! CUSTOMER! SERVICE! EVER! Bought an Amazon fire tv and was supposed to come with 4 months of music free. Couldn’t get it activated, so I called Amazon. Amazon states that this is a 3rd party promo and to contact Best Buy, so I did. 7 transfers later, 2 1/2 hours of time on the phone, being volleyed between two specific departments 5 times, still no resolution! None of the representatives were willing to assist whatsoever! Talk about terrible customer service! Feeling like I’m just stuck in a revolving door that just circles and you can not get out is not for me. I frequent the local store often, but I’m now going to refrain from doing business with them. I’ll take Amazon customer service all day long over that which is clearly of no interest to Best Buy. Any company that goes out of their way to exhaust a customer instead of resolving an issue is not a customer I am interested in doing business with!

I visited the South Point location today in Durham, NC. I have never been treated with so much disrespect before visiting this location. I was completely ignored by all staff for 30 minutes while shopping for new appliances, washer/dryer and refrigerator to be specific. When I arrived at the store, I was the only shopper in that section. Again, 30 minutes and not a single Best Buy employee approached me to offer assistance. I noticed several other people shopping and someone appeared immediately to assist them. They were given white glove treatment. The employee who assisted other people saw me there but walked in the opposite direction. He even stopped and asked a gentleman there if he needed help. I proceeded to leave feeling humiliated.

BB was my go-to electronics store. Not anymore. Last August I purchased a laptop and a 2 year accident protection policy. A year later I wanted to use the policy but they told me I will have to wait for up to 6 weeks! Basically the company charges people for a policy that they know would not be usable (because who would wait for 6 weeks?) and keeps the money. I canceled the policy but they refuse to return the money for the first year of the policy. I spent over 2 hours discussing this situation with various representatives. They claim that they wanted to send me the refund, but it didn't go through. That's hard to believe. I do not use the word "scam" lightly, but I can find no other way to describe the situation.