Best Buy Reviews

Bought a Roku 75" plus series tv online. No stores anywhere near me had any in stock. Several days later, we had the big snow here on the East Coast. They canceled delivery. Understandable. Rescheduled a week later. They called a couple of days before delivery to cancel again. I was told they were backed up. Meanwhile, I was still getting furniture delivered via FedEx and UPS with no cancellations. They scheduled another week out... 3-week delivery now. Again, they call and cancel. Told me they were informed of a "road closure." This is 3 days prior to delivery. They can't tell me what road is closed, though! Schedule delivery in another week. 4 weeks out now! When I check online, I see it can buy the TV, from Best Buy, and it will be delivered to me on Wednesday rather than my scheduled Friday. Except now price has gone up 70 bucks. I canceled the order and bought from Amazon. Delivery in 5 days. Should be called Worst Buy.

I ordered speakers online on a Thursday. They said they would arrive on Tuesday. I had a relative come and sit at my house all day waiting for the delivery which didn't come. Wednesday it said delayed on the website. Thursday I called Maersk and gave them the tracking number. They said they had not received anything from Best Buy to check with them. When I eventually got past the virtual assistant I was told they were out of stock at Best Buy and would be shipped directly from the vendor. I told that since they weigh 190 lbs. I need to have someone at my house for delivery. They said they had no further information or an updated tracking number. This is Friday and I still have no additional information. I would just like to be kept informed. I won't buy a large purchase from Best Buy again.

I gave them one star because I couldn't find anything lower. I gave these people every chance to redress their not showing up (or even calling me to reschedule) their 27 FEB appointment. I've called countless times, and at time of writing, have yet to hear from Best Buy. That's been just a little over two WEEKS. Safe to say I won't patronize their Geek Squad Total services anymore. They lost a 10-year customer that I'm sure someone else will be happy to have.

Bought an inexpensive HP laptop on sale Black Friday weekend. Normally $640, got it 50% off, $320 + tax. Good deal. Took my new laptop home, set it up on my dining room table. Never moved off of it. February 27th, less than 90 days later, I use my computer that afternoon getting ready for a meeting that evening. Came home after meeting, opened my laptop, and the screen is broken. I drive back the 65 miles to my nearest Best Buy in Memphis, to get it repaired under what I assumed would be "Manufacturers Warranty". The Geek Squad rep said the shipping was covered to get the repair done but $100 to backup my data. Paid that. 4 days later I receive an email from Geek Squad saying it would cost $330 to pay for the new screen. "Physical damage". I replied to the email with why should I pay for a screen that is obviously a Manufacturers defect. I'm pretty sure you're supposed to be able to open and close a laptop without busting the screen.

We have been Geek Squad Total members for a number of years. During those years, we have been increasing pleased at the Geek Squad's timely repairs, friendly and considerate approach to our problems, as well as providing a solution.

This is the most pathetic company. Ordered a iPad on March 2. Text on March 3 shows the wrong shipping address. Their system pulled an address from 3 years before. Never verified in the order process. Now it is the 8th. Will be the 12 or later while they “process” their mistake.

I want Amazon gift card. I ordered through their website. Been several days and never received it. Other cards were delivered in under an hour. Need help with customer service! Won't be ordering from their website in the future.

I purchased and paid for a warranty from Best Buy Sawgrass that covered several products. A few months later, when I tried to add another item under the warranty, I was told that I did not have a warranty at all. After spending months going back and forth trying to resolve the issue, I eventually discovered that the warranty had somehow been transferred out of my account. Since no one was able to correct the problem, I cancelled the warranty and requested a full refund because I had paid for something I never received. Despite this, my Best Buy credit card was later charged for the renewal of someone else’s warranty.

I purchased a computer because mine was broken. Simple. Can't just buy it, has to be shipped - will be there tomorrow - 3 days later still waiting. Can't stop the shipment so I can pick it up down the street. Fedex says the label is damaged so it gets turned back but out again the next day - can't cancel the order, can't stop the shipment, can't get the shipment - how long will I have to wait for my next day shipment. Can't even set me up to pick one up in a store tomorrow. Fedex says there is nothing about the label noted on the account - even though it's on the site - lost all trust in the process. refund - I will buy something else somewhere else.

My wife purchased a 76" TV and wall mount. The salesperson selected the wall mount to fit her TV and paid a lot of $ for installation. I would have done this but due to a health disability I am not physically able any longer. The installers were nice and efficient she said (I was at work) but one problem, the mount covers 90% of the ports on the back of the TV, there is only one of the four HDMI port accessible and the ethernet port is covered.

I would like to know why our government have not shut this company down die fraud? Selling refurbished products, hurting credit scores when they don’t pay 3000 when a refurbished product is 600 and they expect after two years of waiting for a product to have you pay full price no way. They have single handedly stopped credit for many Americans and stopped the economy. Yes I’m a verified buyer without playing their games, also no fisher Pyle manual or no way to understand filter and pray we don’t have anyone get sick using the water. No joined kits installed and it took two years to receive dented products. Image of dented frig and joiner kit part of it they never installed our refrigerators. Look up joiner kit, this isn’t even what goes to this and would have screws and fasteners installation was paid for.

Planning a purchase from Best Buy. My advice. Just don't do it. I tried to get a laptop, and they sent it first to the wrong store. Then it was canceled. Tried to get a heater, and it took over 30 People to not listen and sent it to the wrong store, wrong delivery, several times. Finally got one to sent it FEDEX and got the heater, which had a thermostat problem, and needed a replacement. And they repeated the same procedure with the replacement. When the replacement was returned for the second time because they didn't do it right, they say they refunded it, yet it hasn't been refunded yet.

NEVER AGAIN... Helping out elderly and non-computer literate neighbors, whose refrigerator was dying, selected and ordered online a new refrigerator from BEST BUY. Mainly because of the product we purchased and a delivery PROMISED/CONTRACTED in 2 days, a Thursday. Delivery morning an email states driver out sick, call or email a specific person to reschedule. I called 5 times and left voice mails. I emailed 7 times... Hoping to reschedule delivery for Friday. Crickets! NOTHING! By Thursday night, livid, I called customer service and went through four levels, several different foreign languages, and then someone who finally dug deep enough to find that our product was still at the manufacturer, wouldn't be shipped until next week and could schedule a Friday delivery (8 days after the original). Unacceptable!

I went to Best Buy location 4610 S 76th St. Milwaukee, WI 53220, to buy pair of meta ray-ban glasses the guy that helped us on Feb. 21 , 2026, was rude and seem like he really didn’t want to help us and any questions we had he responded with sarcasm. We been going to this location for years. I’m very disappointed in Best Buy and the customer service I received. I went to Macy's and brought my Ray-bans from them and was treated with respect and the customer service was excellent. Best Buy lost a sale.

Best Buy has a false return policy on their website. To the point, when I went to the store, the manager stated, he did not care, what the web site said, before I could even mention it. It is not clearly marked, on their site and no to select no third party sellers, as more reputable retailers do. I ordered 3 boxes of Green Mountain French Roast 96 count. They sent 3 boxes of 24, Best Buy knew this before it shipped and never informed the customers. At this point all hassles could have been avoided. Instead Best Buy went ahead and had the product shipped knowing it was wrong. They then refused to return the item, in store as listed on their website in store. I was ripped off of 66% of what I paid, for by Best Buy. Do not buy from them. They are no longer reputable or trustworthy.

Rating is a zero star. Purchased a turntable for $300 on 12/26/25. Sales person sold me a 4 year warranty for $50. Item stopped working by Feb 7, only playing 2-3 records once a week. Took the item back to store, told them it stopped working. They said I could exchange and someone would help me find the other product. No one helped, but I did find the exact same item and returned to the counter to wait in line again. The guy gave me the receipt. I asked if this exact same exchange item has the same 4 year warranty that I purchased. No. I have to pay another $50. + Taxes. For a straight across exchange. Apparently defective electronics may only be returned within 14 days.

On 1/4/26 I placed an order for a MacBook Pro, and was notified it would be shipped via FedEx and arrive 1/8. I waited all day by the door, FedEx never came to my house. At 6:06 PM I received a confirmation email that it had been delivered at 5:56 PM. I immediately check outside my door and my multiple home cameras - timestamped for that exact time - No FedEx and no package. The "Proof of Delivery" 'says it was signed for by "**" - not my name or anyone in my home. They failed to capture a signature - as was required for such an expensive item. I knew immediately it must have been delivered to the wrong address.

At first, I had good experiences with Best Buy's warranties. They replaced both a TV and a dryer without any issues.

Bad communication. Just bought a new desktop, and the sales dept said it will be delivered to our home. What they did not say was it needs to be signed for, and therefore my wife had to sign out from work, losing hours of pay, and still wasn't delivered on time. Add that to the cost. Thanks for nothing.... We would have been better picking it up at the store if they would have told us the signature was necessary. Amazon leaves packages on the doorstep; why can't you?

I'd like to find another store in America that has a 14 DAY return policy... even for COMPLETELY unopened items that are not electronics WITH THE RECEIPTS. This is exactly why people do not go to stores like this and SHOP ONLINE. I hope Best Buy continues to close stores. I bought a two TV mounts, not knowing which would work. When I tried to return the one I didn't use, they told me I was outside of the 14-day window and would not even offer store credit for something that was completely unopened and even had the receipt. WHAT A JOKE.

Uninformed sales personnel that try to "BS" you with false/inaccurate information. Totally useless and frustrating offshore customer service and phone support. You cannot call your local store! What a terrible experience!! I am returning my purchase and will never do business with Best Buy again! To sum it up...Best Buy SUCKS!

Don't order for delivery! A service called Roadie picked up the package and it was never delivered. Then you get told you have to wait for an investigation before you get a refund! What does Best Buy expect when they hire felons to deliver your electronics! Lesson learned. Best Buy, there is a reason your stores are empty!!! Target is my go to from this point forward!

I am a Best Buy Plus member and have bought fridges, computers, gaming consoles etc., but will not be buying a thing from them again. As someone who would give Walmart and Amazon 5 stars for customer service and maybe GameStop 3 stars, I have to give 1 star for Best Buy for communication inconsistency and not even abiding by their own policy. First issue was with the Best Buy Credit Card I signed up for. They screwed up entering some of my information (honest mistake, it's okay) and so I had to use my regular card after already applying for the card. They tell me at the store to come back once I get the card and move the transaction and I'll still get the 10%.

Best Buy has become the sleazy used car sales lot of electronics and appliances. I’ve tens of thousands of dollars worth of merchandise from them and I’m absolutely don’t with them. Do yourself a favor and buy from Costco instead. They’ll actually take care of you if there’s a problem, won’t make you jump through a thousand hoops, and read scripts like a robot to you. Customer service is a joke. Total replacement plan is a joke. The hold times are egregious, the techs to service you schedule you for weeks and weeks out, and you won’t find a soul that cares anywhere in the company, including headquarters.

I bought the item below for store pickup. Soon after paying with a credit card, I received the following in an email: "Canceled. We canceled your order of this item on Jan 16, 2026 and we'll refund your method of payment. Store Pickup LAKEWOOD CA. Pickup Person Ralph **. Best Buy essentials™ - 6’ HDMI-to-DVI-D Monitor Cable - Black. Model: BE-PC2DH6B23. SKU: 6519765. Condition: Open Box Excellent. Open-Box ID: **. The price was $6.99 plus tax." How can Best Buy arbitrarily cancel an order, giving no reason? Also not making any effort to make it up to the customer for the inconvenience and disappointment of not getting this good price on something I really needed. Other than getting a refund on my card "within 10 days!"

If anyone shopping at Best Buy and getting any kind of device put in your car at best buy I want to say there are some crooks that's working there. I bought a keyless device to put in my vehicle but didn't know that there was already one that came with the vehicle. The guy at best buy lied and claim he didn't know that there was one in my car already. I paid $376 dollars for something that was already in my vehicle. This guy straight out lied and said he didn't know that my car had the device already and not only that when I went back out there for them to take it out to get my money back. I was treated like I was a crook. The guy didn't apologize and say Mam I'm sorry we are living in the last and evil days.

Do NOT buy their refurbished or open box items!!! It's a joke! They don't tell you that if you buy an open box item and it's messed up because their lazy inspectors don't do their jobs.... You can't return it to any store, you have to return it to the store you purchased it from. And they are total jerks when you go to do so! They are all about misleading people so they can screw you for another dollar!

I will never do business with this company again, the whole staff are pathological liars. I ordered two thermostats and only came in, they setup an appointment for installation for one item, but never stated the other thermostat never came in. After calling them 5 times all I got was lies and more lies.

I’m extremely disappointed with Best Buy’s online support. I returned my item over a month ago using the provided FedEx label, and FedEx shows it was delivered to Best Buy’s return address weeks ago. Despite this, every time I contact support they keep saying the item “has not arrived” and still refuse to issue my refund. I have clear delivery proof from FedEx, so there is no excuse for this delay or the repeated misinformation. This experience has completely damaged my trust in Best Buy’s customer service and refund process. It's frustrating.

*Note - Unable to submit this review without a rating. But, if I could submit without a rating, I would give our experience no stars. On January 1, we purchased TWO items, including a significantly higher priced item for a birthday gift (in the next few days) to be delivered January 3. On January 3, Roadie (Best Buy’s delivery service) notified us that they were on the way with items. I waited for a bit but had to leave. An hour later (as I was turning down our street), I received a text saying the items were delivered. When I pulled up, only ONE item (the lower-ticket item) was on our porch—the more expensive gift was missing.

What can I say. Horrible customer service, no resolution and lies. They take your money before the seller on their market place even ship your order. Then they state, you have to deal with JRS Global that I ordered from. I said cancel my order because it can't arrive until February and can't arrive for Christmas that I ordered it for. They said ONLY JRS can refund you and JRS said, "No you have to return the free extras we sent you to a Best Buy store and then Best Buy will refund you." I'm not driving 40 miles and not be compensated for it. Send me a label and a driver to pick it up. Still noone will give me a refund had to get my bank involved to get my money back. Never ordering from either one Best Buy or JRS Global Inc.

Bought an open-box TV advertised as “Good” condition and it arrived broken and unusable. Order ** (Dec 18, 2025) - LG 77" M3 - showed up missing power cables and the TV would not turn on at all. What made this a complete nightmare: the store managers refused to let me check it in the store before leaving. So I had to go through the entire cycle of pickup - discover it’s dead - arrange a return. I wasted hours on this and also spent extra money on a U-Haul just to transport a large TV that never worked in the first place.

About 17 years ago I bought and picked up myself a top 55” Sony TV - no problems and still working fine in my bedroom. Nine years ago I fell and became paralyzed so ordered a OLEG LG TV from Best Buy and had them deliver and install. It took 3 deliveries and installs because the TVs were faulty and install people didn’t check them out before leaving. This latest LG has some burn in and color problems so I ordered on Nov. 29 a new top of the line 65” Sony. It was to be delivered and installed on Dec. 9th. No one showed or called that it was delayed or not coming. I’ve spent at least 4-5 hours on the phone talking to at least 8 different BB customer service people over the past weeks without any answer to my order which was paid for on order date. I had promises from agents that I would get calls back - nothing. Today I called and it took at least 20 minutes to just cancel my order. I’ll never buy another thing from Worst Buy.

I ordered play station and the delivery lady Tiffany E of Roadie company delivered 50 inch TV, told her it’s not mine so she took it back with her little girl, after a few minutes she came back by herself with my play station. I even tipped her. After 30 minutes, my doorbell rings and a guy was looking for a TV so I told him I gave it back to Tiffany. He left and around 4:20 pm. He came back with a girlfriend accusing and harassing me that I stole their TV, this is so frustrating and it gave me anxiety, BEST BUY do something about this.. It’s the worst experience ever, first and last to order at Best Buy..

I ordered a iPad online on Dec. 17th. Money was withdrawn from my account but next morning received text my order was cancelled. Spoke to customer service via text and for some reason it was flagged as “suspicious” but couldn’t give any better explanation. After being told refund takes 3-4 days on their end (then however long it takes for my bank to process it). They told me I can go into the store it would be noted down in my account about the issues and I can repurchase shouldn’t be any issues so that’s what I did Dec. 20. Get to the store explain the whole situation (still waiting for the refund at this time btw) iPad wasn’t in stock so put it to be delivered, a day after Christmas, paid and I didn’t even make it to the front door before getting a text saying order was canceled. Talk to a manager (who was very sweet after me losing my shit and yes I apologized a million times because I know it’s not his fault).

Instead of delivering my order same day as agreed on and paid for, Best Buy delivered someone else's order to me, and then expected me to return it at my own cost. When informed of this they made no genuine efforts to make it right in any significant way despite being 100% in the wrong from start to finish. They expected me to wait a week to allegedly receive my actual order while prioritizing me fixing their mistake. Customer service is a nightmare to deal with, and corporate does not value customer retention or true company accountability at all. It took days of reaching out, multiple chats, and multiple emails to even get them to agree to cover the cost, and arrange a pick up, to return the items for a refund. You could not pay me to purchase anything from Best Buy in the future.

If I could give 0 stars I would. So I started grad school Thursday and needed printer ink by Wednesday. I go to BestBuy.com and to my surprise they had printer ink on sale. I ordered the size needed for my printer, but the fulfillment center sent the wrong size. Everyone makes mistakes so I’m not upset at this point. So I log into my BestBuy account to see the return options. It asked if the product was opened and I clicked yes (because I didn’t even realize it was the wrong size until I put it in my printer and it didn’t work). After clicked yes it asked what was wrong with the item and I clicked “sent wrong item”. It then gave me the option to return at the store. I go to the store and they refused to do the return because I WAS SENT THE WRONG SIZE INK FROM THEM! I mean, why does it even tell you to take it to the store just so that you’ll look like a fool.

Bought a washer dryer on Black Friday. Delivery people came out to install and said the men are physically too big for the space and also needed longer hoses that I would have to buy myself, so they dropped they dropped the appliances in my living room and took my old washer dryer. Next group came out a week later and claimed I needed yet another hose. The third group came out and broke some stacking kit and had to reschedule again. The fourth guys made me wait all day and then just cancelled the appt. I am still waiting on the fifth group more than three weeks later.

****One of the worst customer service experiences I’ve ever had — future customers, please read before you buy here.***** I normally don’t write reviews, but what happened to me at this Best Buy location needs to be shared so other customers don’t go through the same stress, loss, and frustration that I did. I visited this store on November 26 and spent nearly 3 hours researching before purchasing a camera (~$2,500). I also applied for a Best Buy credit card as a new customer — everything was created and processed by the store staff. The next day, I discovered that my entire Best Buy account was completely broken. None of my orders or credit card information showed up. Customer care later informed me that the store accidentally created TWO separate accounts, which locked me out of everything and prevented me from making any purchases online — including the Black Friday deals I was waiting for.

I purchased a TV, a bracket, delivery and installation from the Best Buy in Nassau Sq, Princeton. Delivery and installation were set up for two days later and I received an email saying it would be here in the morning. Needless to say they never showed. I called my salesman three times and customer service twice - no return call. The following day I spoke to three customer service people from two different departments and although they were very nice, ultimately they were no help. This was after 56 minutes with the first person, 32 minutes with the second and twenty minutes with the third. I told the third person I wanted to cancel my order but they said they couldn’t do it.

If I could give “0” stars I would. Worst customer service experience. Bought a stove 4 months ago and Best Buy promised to deliver it within a month. Have been in contact with customer services several times and they haven’t been able to provide a solution. I have been promised and scheduled my delivery many times and that hasn’t happened. They have scheduled my delivery appointment several times and when the of the delivery comes, they just don’t show up, and they don’t even notify me. I was offered a compensation by best buy but after waiting 4 months and not receiving an answer I canceled the order, and they did not provide the promised compensation.

TL;DR: Ordered a dishwasher with delivery and installation. Best Buy no-showed twice, never called, never texted, and repeatedly failed to follow through on escalations or promised callbacks. After two missed full-day windows, zero communication, and a broken scheduling system, the next available appointment was two months later. I canceled the order after receiving no product and no service. Rating: ★☆☆☆☆ (0.5 out of 5)

I ordered a PS5 for my daughter for Christmas. I came so close to buying it on Amazon, but I decided to buy it on Best Buy since I had a “ Membership” that I purchased when I dropped $2000 on my son‘s MacBook earlier in the year. What a joke and a horrible mistake. I got an update that the item was out for delivery by a third-party. It never delivered. When I tried to chat with someone, they actually make you enter a credit card and buy a subscription through a third-party to have a live chat! Then I called the number that no one ever picked up on after waiting for 45 minutes.

Worst delivery ever. Package opened. The product looks used. Very sad this this purchase. Best buy is getting worse every year. I will not purchase from them again. For the price it is very cheap made.

Worst customer service of any company I've ever experienced. I've experienced incorrect deliveries. Pickup orders confirmations sent and item unavailable upon pickup. Poor customer service from outsourcing and no care for the customer whatsoever.

Horrific! Do not use! Told me my order was refunded before shipping but they are still trying to ship it even after a few attempts. The supervisor lied and told me it was cancelled and refunded! Absolute disgrace!!!!

Review Title: Customers Deserve Better — TotalTech Is Not Worth It. I’ve been a loyal Best Buy customer for over 20 years, spending thousands of dollars annually and even worked there briefly after returning home from Afghanistan. I’ve also paid for the TotalTech membership for years, assuming it would actually help when something went wrong.

Replace Corie Barry with someone better. Couldn't make big purchase in store because long line, walk out. Couldn't place order online or fix order pickup during 1 hr chat. Cancelled order because nightmare! Shorting Best Buy stock into oblivion. #BBY #bestbuy @BestBuy $BBY

A Best Buy live agent was able to price match Walmart price for airpods4. And emailed me an invoice with a lower price than Walmart so that I could complete my purchase. After ending our chat, I realized the math was wrong. When I connected with a different BB Live agent (Susan) and a supervisor (Shawn), they both told me they couldn’t or wouldn’t honor the invoice and correct the amount due to their Black Friday policy. I get the original live agent wasn’t supposed to but she did. And they refuse to honor that invoice emailed to me. It’s like false advertisement. A price was made and even though in error, they still wouldn’t honor the invoice emailed to me. I’ve been a loyal regular customer, even pay extra to be a total rewards member and this is how I was treated. Shame on Best Buy.

Six days ago, I purchased a computer for my son for Christmas from their website for over $800. The delivery driver dropped it (literally, I have video) on my front porch, damaging it. After a phone call that took way to long with customer service, they agreed to send a replacement. I shipped the original back a couple of days ago. I called them back today because I still had not received any shipping information on the replacement and was told that the replacement order was canceled and they would instead refund the price 7 to 10 business days AFTER they received the original in a couple of days! I was transferred to a supervisor who told me there was nothing else they could do and would not ship a replacement. She refused to transfer me to her supervisor and ended the call. I will never spend another penny at Best Buy.

This is the experience I got. I placed an order online with Best Buy, and got canceled automatically by them. They cited the reason was because the product has limited quantity, and would not allow to make more than one purchase. This was NOT on the ad, and furthermore, I did not place twice. I placed one and I realized I did not use my reward $, so I canceled it and place again, and got canceled. What is more is they took away and not reimbursed the reward $. Spent over an hour to chat with agent, just got pushed to supervisor who never shown up. They robbed away my award $.

I asked why items shown were always sold out as soon as it seemed they hit the Best Buy site. I was told yes some are already sold out before they are posted and then given a lengthy explanation as to why. I then asked why then did the customer care agents attempt to sell me an item at a much higher price. They stated they do not have to abide by what their website says. I also placed items in my cart only to have them show a higher price in the cart. I have screen shots to prove all this. Again I was told they have a right to do that. Somebody needs to sue this company.

I bought a TV from Best Buy that stopped working soon after. I contacted customer service who said I was approved to receive a store credit for the full amount and to contact them. After contacting them I was told that I would receive only a partial amount since they had to charge me to dispose of the TV, I let them know I could dispose of it so I wouldn’t have to pay over $100 in fees. I was told no but that it would be okay since the TV was being sold $100 cheaper which was a lie because I had checked the price before calling in. I hung up and called back the next day and was told that was not correct and would receive the full store credit but after I received the credit I could not repurchase the TV, it kept saying invalid. I’ve since called back 4 times and was repeatedly transferred to different people who could not help and one who was very rude and left me on hold for over 10 minutes while he talked and laughed with other people in the background.

I am extremely disappointed with the recent installation experience at my home. The installation team was unprofessional, disrespectful, and made my wife feel unsafe while I was not home. That alone is completely unacceptable. When I tried speaking with one of the installers over the phone, he repeatedly interrupted me and dismissed my concerns, stating he had “been doing this for 20 years.” He then confronted my wife with, “Do you know what I do? No, you don’t,” which was inappropriate, intimidating, and completely unprofessional. No customer should ever feel unsafe or disrespected in their own home—especially by a company they trusted to provide a professional service. Given this experience, I expect some form of compensation or resolution from Best Buy. If this is not addressed promptly, I will be returning the TV and all accessories.

Sold me a washer that turned out to be broken, was told by Best Buy customer service corporate that they would send me a brand new one. Two weeks later I get a call telling me that they never ordered me a new washer and instead refunded me. But they didn’t refund the accessories for it just the washer, like wtf. I will never spend a singular cent at Best Buy and will forever speak against them.

Laptop, under warranty and whatever Best Buy service contract. Screen stopped working. Took to Best Buy where they verified it was the screen. EVERYTHING else functional. Sent to an "authorized service facility" no not Geek Squad a 3rd party. Get the laptop back. Damaged case, non working speaker, and a new hard drive. Best Buy basically told me to read the fine print and their corporate levels denied any responsibility. Fortunately the laptop manufacturer stepped in and repaired everything. However the data lost on the HDD was unrecoverable. My advice shop anywhere but Best Buy and above all NEVER allow the totally incompetent Geek Squad to touch anything.

Negative Experience at Best Buy El Cajon. My husband recently had one of the most disappointing customer service experiences at the Best Buy in El Cajon on Saturday, November 8th. We’ve been loyal Best Buy customers for years, but this visit was by far the most unprofessional and disrespectful encounter we’ve ever experienced. He went in to pick up two online orders and realized he had forgotten his driver’s license. To verify his identity, he presented three active government-issued military base access IDs, all with his name and photo. Instead of showing basic courtesy or understanding, the customer service representative refused to assist him and insisted that only a driver’s license would be accepted.

I bought appliances for a new home - the store personnel were great but once we purchased, we were in the neverland of their ai phone tree and then their overseas customer service reps. IT WAS A HORRIBLE EXPERIENCE! The dryer came on the truck damaged and the driver did not even take it off the the truck. The original delivery was in Oct and they wanted me to wait until 12/24 to get a replacement. That's right - Christmas Eve. I made 24 phone calls and kept getting reps who disconnected me, put me on hold or could not speak enough English to help.

Horrible experience. I was trying to get computer fixed. Best Buy customer service was argumentative and hung up on me twice. I will never buy from them again. They have changed. I am also considered disabled.

If I could give them a zero star I would. I purchase two U7900 55 inches TVs from Best Buy 20 days ago and one of them stop working. Contacted Best Buy but was told to contact the manufacturer, which I did, contact them to ask them for a replacement since it’s a factory defect and I didn’t think a 20 days old needed to be repaired and I didn’t feel comfortable proceeding and requested a replacement. They refused. I purchased over 40 Samsung tvs in the past 3 years. I will never do it again. Unhelpful customer service, they wanted to send a technician and wasted my time to fix a factory defect product.

Best Buy delivered two major appliances to us and was supposed to haul them away. There was an obstruction, which took us 20 minutes to remove, but by that time the movers had already left. I am a 5 foot three woman and was working to move one of the appliances around the obstruction and was told by the dispatcher that there service people (contractors whom they don’t ensure), couldn’t lift things over their waist or maneuver around obstructions, even if we signed a waiver.

Be sure to confirm what is included on TV install. Salesperson assured me they would explain the smart TV. I paid $119.99 and it was delivered, removed from box and leg stand attached to sit on a table. Person added WiFi to remote. Spent less than 15 minutes - never took off plastic covering screen. I asked what port to add a soundbar. Was told pay BB $99 and they will tell me. I am 73 and first time for a smart TV. I wanted a clear idea how to use. This was a waste of money if they call this an installation. I feel I paid 119.99 for delivery!! Beware if you get taken like this.

I wanted to share what I’ve been through with Best Buy and Geek Squad because this whole experience has been a total headache. I have been a loyal Best Buy customer for years, but after this, I don’t think I’ll ever buy from them again. Back in September, I ordered an LG G5 65-inch OLED TV. My first delivery was scheduled for October 3rd but it never showed up. No text, no call, nothing. When I contacted Geek Squad and Best Buy support, I got two completely different answers. One rep told me the delivery was canceled as “high risk” without anyone notifying me, and another told me it was still “out for delivery.” I had taken the day off work and prepared for the delivery that never happened.

Last week, I purchased an IMAC from Vest Buy. It arrived today. Out the box, it didn't work. I contacted Apple support and was advised to take the computer back to Best Buy. I drag the huge box to the car and returned it to Best Buy. One hour later and 10 minutes to close. I contacted Best Buy to ask them to remove my dongles that I left in the IMAC. They told me that they weren't in there and I must've left them at home.

My experience is so outrageous, I couldn't possibly write it all down. I bought a home theater system and Geek Squad installation for $1854 on September 20, 2025 in Dover, DE for delivery to Ventnor, NJ. The summary is they never showed or called on the scheduled installation date THREE separate times. I spent three weeks on the phone with customer service, going to the Mays Landing store, cancelling and reordering with the store manager, sitting and waiting for them to come.

My phone died and I needed a new one in a hurry. Went on Best Buy because the price was good and I had a gift card. Went through hoops to use two cards and my BB credit card. It said the phone would be available in one hour. Three hours later I check my email and it says the phone will be available in 5 days!!! "Supervisor" calls me and tells me he is very sorry but there is nothing he can do. No credit for my inconvenience, no give me a phone in stock at the same price (difference of about $100). NOTHING BUT EXCUSES. Will not be buying from Best Buy again.

Sales person do not know anything, they made me buy a garbage drone that doesn't even fly straight. Price paid $360. The $40 drone online will do better. Now I want to take it back to them tomorrow, they said reducing 15% means I lose $50 for just buying this garbage and bring it back. Never ever, this was the last chance, I already had my mind set about this store, back in the 90s they were much more professional. But now they hire bunch of losers who just rip you off 50 bucks here and there to make the shop stays open.

I will NEVER shop at Best Buy again, I purchased a phone from them, and while setting it up, it froze/locked out my phone number and was defective, I pay $2,000 for this device, and asked for a refund, since I ordered it online, they wanted me to ship it back via Canada Post, which I did not want to do because of the strike, but they gave me no choice, now the phone is sitting in a warehouse well my money is not being released and is tied up.

I recently went through a train wreck of a purchase with Best Buy and they sent me an email asking for a review of the product for a chance to win a $400 gift card. Don’t much care for the gift card, and despite the request being about the product, I decided to give a review of the whole process anyway. Here it is: “I returned it. While I’m sure the MacBook Air was perfectly fine, the entire process was unacceptable. My fiancé is going back to school and needs a proper computer to be able to do it, so I ordered a MacBook Air on Sep 17 and was set to receive it on the 19th.

I purchased an HP all in one for my wife a little over a month ago. No. I did not buy a warranty. But you would think you would not Nat trouble with a brand new computer. Recently it started freezing up and you had to unplug it to get it to go off. I took it to Best Buy Geek Squad to have them look at it. Nope. Had to bring it back next day. We live an hour away. Said could take it to another store. If it was product defect would cost between 99 and 149. If not product defect would cost 250 to 800. And would take 3-4 weeks to get it back from factory. Have always bought electronics from Best Buy. Never again. Took it to an independent repair shop. Might not even charge me. So. Buyer Beware.

I purchased a open box TV from this location. I got a notice that the TV was ready to be picked up. Arriving at the location the TV was not in box nor was wrapped with any protection. The TV was an hour drive from my location. After leaving the location I noticed that the app still send the item have been picked up. I called the store and was rerouted to the call center. I spoke with Joe at the call center and he couldn't find my order under any of my phone numbers. Everytime I go into Best Buy they can not find my account. I ended up giving him the transaction number. He then put me on hold. I was on the phone for 36 mins. He told me that there was a mistake in the store and that they closed it out prior to me refusing to pick it up. So the store would correct that and call me. I told them that it didn't show on my end that it was corrected. He put me back on hold for another 20 minutes.

NEVER buy the excessive 279.00 yearly fee!!! They do nothing. I simply need a new remote for the $1,000 Samsung TV - it is not working any longer. I went to the store and they wouldn't even try plugging it in there as they said it is a LIABILITY! (They take in computers with Geek Squad supposedly by the way.) The manager said, "Just call the Geek Squad 800 number and they will send you a new one in two days!" It have been 4 - 20 minute or more calls to Geek Squad and Best Buy customer service and the last person wanted to charge me a fee to send a new one!!! What is my 279.00 yearly fee for?

The night before they were to deliver they called and said they needed to make it further out, another 9 days later. I told them no, that I would cancel my order if that was the case, they said they would get back with me to see what they could do, they did not get back and then scheduled me anyway for 9 days later. I will never purchase from Best Buy again.

I have had a membership with Best Buy for many years and I have purchase just in the last 3 years thousands of dollars in appliances/computers/air filtration systems and phones just to mention a few items. I have paid the $200 yearly membership for so many years. I cannot even remember how long ago it has been since I started the membership. The last 7 months with my family has been extremely difficult.

Best Buy (Geek Squad) failed to show up for its appointment today. It was to install the replacement receiver I had purchased two days ago. Installation was to connect the receiver to my various other 'entertainment' devices and speakers, all of which were purchased from Best Buy in the past. Despite my various attempts to reach Geek Squad/Best Buy throughout the day, all status updates repeated the same 7a.m.-7p.m arrival window. Best Buy provides no means to communicate to the company, where it could take actionable steps to verify the appointment or notify me if an error was made. The one time I spoke to an agent in midday, she repeated the same information. She could only record my complaints, not forward them to the appropriate business area. No response from my emails to the salesperson who arranged the appointment. Instead, I waited all day.

The problem is simple - extremely poor geek squad service. Within the last week i attempted to correct a technical problem remotely, but they could not fix. This effort took about 2 1/2 hours, and I spoke to people who could barely speak English, and it was hard to understand them. When I made an appointment and paid for home service, they did not arrive and could offer no reason for the no-show. I requested my money back ($119.99) but was informed that it would take about 10 days, even though the charge was made immediately. They are terrible.

1 year old TV quit working a month ago. Do not buy the VIP package. Buy the 5 year extended warranty. VIP is misleading and isn’t happen. Tech guy is good but the CS to get it fixed is awful. Told lies about exchanges, repairs, store credit etc. and unfortunately can’t understand the CS service people on the phone due language barrier. Worst service on the planet. Can't go to a store to get resolution. Sat on calls for 4 hours the other day with most of that on hold. If you buy something pray it doesn’t break or you will be livid at the responses.

First, you can never really trust that you’ll be the first to buy an item, even on cameras and equipment worth 1000’s of dollars. Second, the total membership warranties are a scam. Read the fine print, the “two year warranties” expire with your membership, the membership is almost $200 yearly. So unless you plan on laying out $200 every year and buying every single piece of electronics you own from Best Buy? Those warranties are costing you $400 for that 2 year period. No matter how much you spend there? (Could be $1000’s) like me. That subscription is still $200! And it’s pretty worthless! (Mind you that I was a “Total” member when this next part happened)!

Thieves who sold me a monitor and 4 year protection and replacement plan they will not honor after 10 months. They tried to charge me $60 to ship it under warranty ignoring their own protection plan...now I have to go to another Best buy where the dishonest guy doesn't work to have it looked at. I shouldn't have to go again to fix the problem they REFUSED to fix in the first place. BEST BUY, WASTING MY TIME AND COSTING ME MONEY.

I signed up for a monthly $9.99 Best Buy Protection Plan when I purchased my Microsoft Surface Studio 2 and paid into it for years. When my payment card updated, Best Buy’s system failed to charge it and canceled my plan. I was never notified, and now Best Buy says there is “no way” to reinstate my coverage. All of the money I’ve paid is essentially wasted. I asked for reinstatement or refund, but they offered no solution. I feel cheated. Customers should know that Best Buy does not stand behind the coverage they sell.

Best Buy Town Center is not the Best Buy. They love bait and switch while they think customers are ignorant. Poor staffing with even worse customer service representatives. It’s definitely in the Zombie Apocalypse category, thus you would be wise to take your business elsewhere. After waiting for nearly two hours to purchase a computer, the store manager was incompetent along with poorly trained staff.

I had an extremely disappointing experience with Best Buy. I was convinced to purchase a Best Buy Plus membership for a two-month window to be eligible for a price match on a new laptop. When I found a lower price at Micro Center, they initially approved the refund and gave me a reference number, promising the adjustment within 48 hours. However, they never processed it and later refused the refund, citing low stock as an excuse. I was told the issue would be escalated, but I never received any follow-up. To make matters worse, the customer service was terrible, multiple agents disconnected my calls and showed no concern for my issue. I feel completely betrayed and would not recommend their services to anyone.

As a former call center supervisor/trainer who takes escalations and train level 1 and 2 reps, I am greatly disappointed chat rep can't expedite why an item ordered night before avail p/u store sept 9 yet when reordering the following morning store p/u Sept 5th? This was a very simple fix by messaging the store to flag an order and make it avail as soon as the current p/u date of sept 5th. Second and worst issue is a another rep call/chat avoidance and just transferred me to an incompetent supervisor who can't price match Costco nor can she cancel an item out of an entire order and get me back my reward coupon amount which is technically stealing from your customers.

For almost a year after purchasing a new HP Laptop, I told the store and geek squad that there was a problem; they did not agree. The last time I brought it in they told me I had to pay to have it fixed even though I had never even been able to use the computer. FYI-when it first went in for diagnostics I bought another computer. SO I had to pay twice to get one functioning piece of equipment AND I had paid for the "premium membership" sold that was a waste of time and money. Shame on you for not honoring your commitment to the public. I have cancelled my membership and accepted Best Buy and Geek Squad are not willing to take responsibility for their end of the customer relationship. I will never step into Best Buy again. HOW does this save me or anyone money? False and deceptive trade practices! YUCK!

I needed a Starlink for my ranch which has no cell service, mail delivery or internet access. I ordered it from Best Buy and even paid extra FedEx shipping so that it would arrive before my 5 hour drive there and long holiday weekend. I wanted to make sure my bunk house had internet so we could use our cellphones through WiFi and have Hulu. Don’t count on getting your deliveries by the dates quoted on their website or on your order confirmation. My mount arrived but no Starlink. FedEx just shows delayed on the tracking. I call FedEx and give them my tracking number - they say their driver left the package at the wrong address and maybe it will deliver today and maybe tomorrow. I told them I’m not home - it was suppose to arrive yesterday and I’ll need you to make sure if it’s not delivered today - that it is tomorrow morning so my son can bring it in his way.

August 25th 2025. Purchase the Google nest max. No problem until I decided to buy a speaker to add music in other rooms. Could not get it to work properly so I called customer service. Best Buy has changed ownership and customer service is the worst. You can't call the store. You get transferred to a phone center. Before they would help me I had to purchase a subscription and pay for help. Got transferred to many different departments and got no help. They just want to charge me more money. I will never buy from Best Buy again for anything and I want a new TV and a laptop. They want to charge me to transfer my old computer information to the new one. Do Not waste your money. Worst Customer Service ever. I live in North Carolina. I do not recommend Best Buy. No customer service.

WARNING: Be careful, do not buy anything from Best Buy under any circumstances! My house flooded due to inefficient installation by a third-party company hired by Best Buy. After 20 days of waiting for a resolution, I was informed that I must bear the costs of remediation and that the repairs are still being evaluated. I should point out that the house is new and has never been lived in. I received the keys on Thursday, but it was flooded on Saturday. The total estimated cost to carry out the repair is $25,000, and the remediation alone is $11,000. Therefore, if you don't want to go through the same problem I'm going through, NEVER, UNDER ANY CIRCUMSTANCES, BUY ANYTHING FROM BEST BUY!!! - Best Buy Damage Claim **/**.

On 8-11-25 I bought a 25.00 gift card from Best Buy. That code after hrs. never came. I called many time to cancel the order. At which time they said they could not. After filing a previous negative review Best Buy contacted me. They stated the code did come. I told them I did not want that code. I wanted it at the time I ordered it NOT hrs later. I told him if it did arrive via email I still would NOT accept it. I further stated that if he thought the code was redeemed he could check and see. Of course NO ONE has contacted me since then. WHAT A SHAME ON BEST BUY'S PART. WOULD A 67 YR OLD ARMY VETERAN TRY TO SCAM BEST BUY. I think NOT. But I am assuming that is exactly what Best Buy is thinking.

If you make the mistake of ordering an appliance at Best Buy like I did, do not under any circumstances, get the Geek Squad protection plan. I bought a dryer from them a year and a half ago. I started hearing a whooshing sound. I figured since I had the protection plan, I'd have them investigate. It turned out to be the plastic piece on the end of a hoodie string that got stuck inside. The technician came out, removed it but apparently didn't put it back together properly. When I ran the dryer again, it started making a banging and grinding noise. I called them back and another technician came out. He said the parts were not tightened properly. He tightened them back up.

Horrendous non-existent customer support, there should be negative stars for such awful service. I ordered an 85" TV on 7/29. It was scheduled to be delivered on 8/12 in the morning of 8/12, after I took the day off work. The order got cancelled with no explanation. I spent 2 hours chatting with agents at Best Buy and finally got it set for delivery on 8/21 at 5 PM. On 8/20, I got a text saying I needed to schedule a delivery for another hour with Best Buy agents, and it was set to be delivered on 8/23.

The way they attacked their customers the way they bullshit Best Buy credit card, and after effects of purchasing through your Best Buy credit is ridiculous. I have gotten a lawyer involved and I will promise you this reveal y’all in your company and every way possible. I would not recommend this company to a homeless person and I promise you when I’m done with Best Buy will never get a dime from me again.

Second consecutive big ticket order said available and in stock. Get an email back after purchase completed, too bad not available and cancelled. Big waste of my time. I have purchase in store in the past and will never again.

I just order my TV and they scheduled 2 days after for delivery. So they keep delayed my order and I contacted with customer service. They said still preparing and waiting for driver come to pick up so they late my order 4 days already and today I check order status on my app they said ”Delivery Cancelled, Pickup Time was Exceeded”. What happened? I very very uncomfortable with Best Buy. Customer service they don’t know how to fix that problem. I called them 3 times. Same questions, ”When I can get my TV?" And they answered me they don’t know exactly when I can get it. Just wait 24h and next day contact for them again…. Very very very bad service. 1 item take 5 or 6 days to prepare and packing??

Needed a Ring doorbell cam. Simple enough. Went on the app...Found the item says it ships in one day. I purchased the item on Aug 6th ...My purchase order says it will be delivered Aug 7th. It's Aug 11th and the app still says preparing... After spending several mins trying to find the actual phone number to talk to customer service I finally found it buried in the app like most companies who care less about actual service do....

Never again, delayed order. That’s why people buy from Amazon. I ordered some cameras on the six to be delivered on the 8. On the 9th of August, I check the status on their website. Delayed. I supposed to the cameras this weekend. I worked weekdays. I usually order from Amazon. I tried Best Buy this time. Désappointement.

Am writing to detail a concerning experience I had with Best Buy regarding a promotion and subsequent refund process, which has left me with a negative view of the company's customer service and ethical practices. Approximately one year ago, I participated in a promotion for the Samsung Z-Fold 6, which offered a $375 gift card with the purchase of the device. I purchased two phones but never received the gift cards due to a technical error, which is still visible in my online account. Because the promotional cards were not issued, I returned both devices. However, Best Buy deducted the value of the unissued gift cards from my refund, a total of $750, despite my objections and clear evidence that I had never received or used them.

Just look at their review score on all sites. Enough said. There's an 87% chance you will give them 1 star...and I'm sure there are others like myself who would give them 0 stars if they could. Try them, I dare you!...And don't go by their site. They are liars! Just look at the disparity in all the other site reviews.

Purchased a New GE 5.3 CU/ft front load HE Washer with Pedestal Install & 5-year unlimited warranty on 1.2.2024 from the 71st street store Tulsa OK. After 1 year 5 months of normal use following all the service recommendations it broke down. Service call took 3 times +30mins of frustration - CC Geek Squad came out timely at the end of the week approximately 5 days later. May 14 was the approximate failure date problems started.

I bought a gas Kitchen Aid stove from Best Buy in 2019, had motor board issues with it and flame issues. After repeated repair visits it was replaced with exact same stove 2022, same issues. Called for repair at least twice maybe 3 times, the last being January 2025. They sent someone who is very good but is not authorized to work on gas. I told them it was gas. That stove is extremely sensitive to touch, the flames go high all on their own. It is dangerous. I also have been paying 179.00 a year for extended warranty. I was told by a Best Buy representative yesterday that I WAS ON MY OWN AND EVERYTHING WAS OUT OF POCKET FOR ME REGARDING STOVE. EVERYTHING HAS BEEN BOUGHT FROM BEST BUY. They just lost a good customer. I only buy high end appliances, TV, Game consoles, IPads, watches etc… check my account.

Recently went to the Myrtle Beach SC Best Buy to purchase a birthday gift for my wife, which was to be a Samsung Galaxy S10 tablet. After looking at the different models, decided on a Samsung Galaxy S10 FE+ in silver. Best Buy associate informed us that they only had grey in stock. We also inquired about a Book Cover Keyboard Slim for the S10 FE+ and was told they were also out of stock. Asked to speak to the store manager and was met with an attitude that was very unexpected.

I ordered a tv - open box, Excellent condition - supposed to contain all parts. They also have Good and Fair condition which may not include everything. My tv arrived with no legs for the stand. Best Buy told me my only option was to return everything for a full refund. I didn't want that option, just needed the two legs. Best Buy refused to contact the store the tv was shipped from to ask if they could locate the legs and also refused to credit me the difference between Excellent and Good condition. They did nothing to correct their error and in the process lost a customer over two plastic legs. I will order from Abt or other retailers next time.

I ordered a water cooler for my office and was given a date for delivery. Three days later I called to find out why I hadn’t received it. They informed me it had “most probably been lost in the handover to FedEx.” I politely agreed they could send it again and was given a delivery date. They lost it again! I cancelled the order and purchased a cooler from Lowe’s who delivered it on th same day. I then received a text message that the delivery was delayed again. What!?! I had cancelled it!

Do not purchase anything that you will need to be installed because installation will not happen. I want to be able to write 0 star review. This company may be nice in store however, the installation process will cancel appointments without any concern for you or the money you have invested into these products. I will never buy anything from them again because of this. Their phone loops you to out-of-country people who will not help you and I have to say I am so disappointed I ever bought anything from them and gave them any of my money.

I stayed in the store waiting on assistance for over 30 minutes. While the employees ignored my request for assistance and serviced everyone around me and that came after me. I felt I was discriminated against because all of the employees who ignored my request were **, and they pushed all ** customers in front of me that came after me. I started to leave the store, but I wanted to see how long it would take before they decided to assist me. When I finally got assistance from a ** female, she stopped for about 10 minutes talking to someone else, namely and ** woman was added another 10 minute delay while she had the product I have requested in her hand. Instead of bringing the product to the front so I can check out and leave. She decided to have a conversation with another customer, although I have been waiting for an extended period of time.

Went to the store with not knowing what item was needed to be able to add both Roku & Firestick to my television set. Explained that to the clerk and he sold me a splitter. Well a splitter is not what was needed should have been a switch. Sales associate should have known what was needed. Was sold wrong item. Item was purchased in February, now item never used and package just like it came from the store, and exact item still being sold on line today. But on trying to return said item was told that it was past the 60 day return policy and we make no exceptions. So what is a person to do when the experts gives FALSE information.

I ordered a smart phone on a Thursday to be delivered by Saturday. FedEx said the order would arrive no later than Sunday. By Monday FedEx still didn't update the order status, and I didn't pay for the shipping so I call Best Buy. They asked if I wanted a credit for the order or a replacement device. I said I wanted the original device I ordered. Monday night I received a credit for my device, meanwhile FedEx updated my delivery to arrive by Wednesday. However I didn't receive the device despite it being "out for delivery".

Save your money and buy local. Best Buy could care less. Bought a high end Samsung stove with extended warranty. A year in, the oven stopped heating to the correct temperature. Scheduled a repair. Best Buy's third party contractor cancelled and said they couldn't come for over two weeks. Spent over two hours today being transferred around their call centers trying to get help. Got nowhere. Finally got a number to call for the 3rd party vendor. It's in CA, I'm in WI. The warranty and extended warranty are useless. Customer service is nonexistent unless you like chatbots and script readers. Save your money and buy local.

We bought a refrigerator at Best Buy, as our existing fridge had died.great price on the perfect refrigerator, but it couldn’t be delivered for 8 days. Not what we wanted, but we took it. A few days later I got a series of texts telling me that I needed to schedule my delivery. But, when I clicked through it showed conflicting information … both a statement that we needed to schedule as well as the schedule date that was already arranged. A day or two later I got another text telling me my delivery date was changed… 4 days further out. No explanation and no apparent concern that we didn’t have a working fridge in the house.

How the hades are they still in business ripping people off??? Just ordered a simple basic keyboard for NEXT DAY STORE PICKUP that switch changed to 5-day DELIVERY after inputting my credit card! Had to get Support on the phone who "informed" me 7-10 day Refund "policy". The feck??? UH UH. FRAUD any way you case it. | They need to CLOSE -- Permanently.

I had been a Total member of Best Buy's Geek Squad for as long as they offered the service but today I finally cancelled my membership. I have had problems with my computer for over two months. After 6 remote sessions, one in store visit and several mixed messages I've had it. Since the closest store is over a hundred miles away I tried remote sessions. Each time the problem that they said they fixed never left AND they messed up something else in the process, for example I can no longer open my Google Chrome account on my MacBook Pro. I was told I'd have to come into the store so I tacked on an extra day for a trip to California and mad an appointment.

We are moving 3 1/2 hours away. I ordered a refrigerator to be delivered to our new house over a week in advance of the delivery. The day before delivery I received a text message saying arrival the following day between 10:30 and 2:30. I drove 3 1/2 hours to be there at the new house before we move in, to receive the delivery. The morning of the delivery I received 3 texts saying I need to make an appointment for delivery, but when I click on the link it still says I have an appointment today 10:30-2:30. My delivery never came.

I purchased a 77” LG OLED TV and decided to get a TV mount. Took offer of a Credit Card too. When I returned the $169 mount that I decided I did not need. I was only given $89 for the return of the $169 item. Supposedly the two items were bundled because of the CC. Bundling fine print allowed them to reduce the return price. I was not told about the bundle or that I would only get half back if I returned an item! Bad business.

Home installation services were the worst. They said they called never did and then still don't show up to my house when I had waited all day for them to come. It's been 3 different times someone should have come out to install. Spoke to numerous employees. One said there was no notes, one said yeah it is scheduled. Told me I just had to wait from 7am -7 pm, other employee said there is no appt set. No manager is available to speak, trying to figure what is the point of a manager if they are not able to speak to customers. They say they will get someone to call you back and for 2 weeks straight I have been the one calling and following up. Don't do the third-party installation. It is not worth it.

I'm torn about this review because on the one hand, the appliance salesperson was fantastic. But on the other hand, the delivery has been a nightmare. We had a window of 8am to 12pm and received a call around 10am saying they were behind schedule and wouldn't be coming until after 12pm. And then I heard nothing. I called their help line and it took awhile before they got a hold of the delivery truck. I finally heard back around 5pm that we were next but they were stuck at the current job and didn't know how long it would take. Also during my call with the help line, I found out one of the appliances wasn't ready and wouldn't be delivered today. No one had notified me of this. There was no respect for our time, no communication, and we're still waiting.

On the afternoon of June 14 2025 I was checking out a 5 dollar email certificate for candy when the cashier insisted that the candy I was buying could not be less than 5.... If I went above 5 then the difference is out of pocket....which defeats the whole premise of it being a gift... This is the same cashier that this same situation occurred a couple months ago.... There is some sort of fine print involved but it is not the 5 dollars of course but the principle. I had had enough of this penny ante stuff.

I purchased a complete suite of GE Cafe appliances; ~10K plus. I paid in full. I was assured and reassured that I would receive my refrigerator in a couple of months. I did not get my refrigerator until 10 months later. When it finally arrived, it was defective. It was finally repaired. To compensate for my inconvenience (contractor delays, temporary housing accommodations, phone calls, store visits etc.), I was told I would receive a gift card. On May 23, I was offered $800.00. Today when I followed up, I was informed I would get $0.00 because this issue was not resolved within 60 days from the delivery date. NO ONE EVER MENTIONED A 60 DAY RULE.

Best Buy/Geek Squad At this moment, I could not be more disappointed. For the second time in 3 weeks, the appointment to deliver my new TV was canceled without notice. I received no phone call, text message, or email to alert me of this, nor to give a reason. FYI: I live 12 miles from the store. I did, however, receive both a call and a text the day before each time, telling me to be home to take delivery of my TV. I've made several attempts to find out why this keeps happening. As of this moment, I get no response from a human. Just recordings, Bots, and online customer support chatters who say they can't help me. I highly recommend you do not buy anything that you can not put in your car and take home. Unacceptable.

This place is the worst, with bad customer service agents (Geek Squad) and bunch of dishonest, liars. They delivered a damaged oven to my house then they claimed that they would come to fix it the following weekend, so of course I have to leave a a 12 hours window for their holiness arrival for me to find out the he is not coming to repair now only they're to take a pic for the damage. Then of course I have to waste another day for them to come a repair. Which another 12 hours arrival window. Then the day before I got a text that they will be arriving between 7:30 to 11:30. Then I get a call around 9:30 pm that he will be arriving between 10 and 12:30 not even honoring the window time they gave. Now that is another day I have to waste for them to come back. Then I call customer service. They say, "Sorry we can not do anything and you can not even return because you are past the 15 days return." Wow that is how they treat customers.

Purchased a Microsoft Surface Pro less than a year ago. Have had not thing but problems with it. The system won't shut down, the screen will suddenly get small, I cannot access the emails, it continues to have problems after three Geek Squad appointments. The hard drive is corrupt. I was told by three people at Best Buy that if the Geek Squad cannot make me happy they will exchange my computer. The Geek Squad will not Exchange the computer after three times I was told that they would.

I purchased a laptop, the salesman said he would give me a protection plan at a reduced rate. I thought it was a Geek squad plan. One month later my laptop was stolen. After making a police report I called to cancel the policy. I was told that the protection plan was not a help plan nor did not include theft. They would not reimburse me for the plan which was of no use. This is not great customer service. When I replaced the laptop I went directly to the HP sales line. Before you purchase any electronics do not get get fooled into buying a plan for $200. That is of no use. They would not make any concession even though the laptop has been stolen. Very Bad Customer Service!

One year ago bought a washer dryer from worst buy. Was told had two your warranty with their club membership $180 year. BUT first year covered by LP. Second year had to join the club again another $180 (that is almost $400 for a two year warranty). Then went in to complain that the salesman did NOT inform me the two years depended on me joining the club for two years. When I went tot he store to resolve this problem, of course the original salesman was not there and I got an apology for the new manager, still out $400, phone customer service yes south America, they cannot help. DO NOT buy anything from Worst Buy, customer service sucks, warranty service suck and overall cheaper ANYWHERE but worst buy comes on cheap but watch the back end. Buyer beware of false promises, uninformed sales and customer service workers.

Wow, Best Buy has really gone downhill - all the way to the bottom! I went in knowing what I wanted and bought one, salesperson was inexperienced but that was OK - at least that is what I thought. She told me it would take over a week to have it delivered, even though the website said only 2 days, my Samsung is completely dead but I went ahead and OK. On the day it was to be delivered, I was sent a message that the delivery was not going to happen. The number they gave me to call was just to a computer, so no person to talk to.

I purchased a refrigerator and a dishwasher from Best Buy in Oceanside, CA on May 2, 2025 and was told that they could be delivered on May 20, 2025. I took the day off of work as the delivery window they gave me was 7:00 AM to 7:00 PM. I cleaned out my refrigerator and packed everything in multiple coolers and was ready for the delivery. I waited that day until about 1:00 PM at which time I was getting concerned. I phoned Best Buy about the delivery and installation of my appliances and was told that they didn't have them and that I needed to reschedule. I asked them why I was not contacted earlier about this and they said they didn't know why. I also let them know that I had taken the day off work so as a result, I lost a day's pay as I don't get PTO.

First, I need to say that I did not buy anything this time, I was only researching for people that ended up buying something. I went to the Best Buy in Woodbridge, NJ. The first item was a computer for a friend that is not computer savvy. He often calls me for help with minor issues and, although I am more familiar with Apple products, I usually can help with small issues he is having with his Windows 10 computer. It's an old Dell and getting very slow so I suggested updating. However, not knowing much about Windows, I decided to go to Best Buy to get information. I spoke with Clinton who was extremely helpful and my friend ended up getting his recommendation and going through the transfer of data to the new Dell computer.

Best Buy Corporate Office, Executive Leadership, and Customer Experience Team. Dear Best Buy Corporate and Leadership Team, I am writing to file a formal complaint regarding my recent experience with Best Buy’s product ordering, return process, installation service, and corporate customer support. As a long-time customer, I am deeply frustrated and disappointed with how this series of transactions has been handled—resulting in lost time, financial confusion, and a lack of basic customer care.

I used to live Best Buy! I would and did buy all my products from Best Buy. Now I would never step foot in a store again or ever call customer service. Customer service especially with the offshore is the worst experience of all time. Never have I ever been so frustrated with the lack of experience and not help or solution based conversations. Hold times forever, transfer to transfer, no one able to help, no solutions. No resolve just 100% script reading! This has been a huge blow to your brand. I have purchase 10 TVs, fridge, dishwasher, stove and washer and driver. I will never buy again from Best Buy ever.

Three occasions I have had problems with Best buy management in Muskegon Michigan. They are rude. I left a dryer there. I had picked up Every time from this store TVs, computers, microwaves, ice maker But that day They told me I couldn't have the dryer. My husband had to come or he needed to put me on the account. I've been on that account for pick up for a long time. I told him to keep it. I went and bought elsewhere. The manager and employee stood and laughed when I said I was going to another store. Everything I've gotten from Best buy I have been disappointed. After my bills paid I'm done.

Placed an online order and they forgot to put an address on the parcel. When I got a phone call from Purolator to correct the address they told me only Best Buy could do that. I called Best Buy again, gave them the address again and they got that address wrong so I cancelled the order. I was told a refund would take a day or so but now a week later and they still did not reverse the charges even though I have never seen the laptop. Today I called and was told that another week may go by before they send it to me. No apology or anything. I pay the interest on nearly a $1000 as they tell me it is just policy. NOT HAPPY.

Best Buy and their vaunted Geek Squad have customer support in the world! I bought a new laptop at Best Buy 7 days ago and left it with the Geek Squad for data transfer from my old device to the new one with a 4-5 day estimate. I called to check the status on the job on Day 5 and was told that it was 50% done and they'd text me when it was ready. It's now Day 7 and, since I hadn't heard from them, I called again and I'm now being told that it is still not done and that the real service lag time is 7 to 10 days, so I should call back if I haven't heard from them in the next 3 days, at which time they'll initiate some kind of an "expedite" process! Had I known that the REAL lag time was 7 to 10 (or so), I would have either logged through the data transfer process myself or taken the job to an independent shop.

Buying experience was five stars. Chaotic experience was with the haul away service which deserves zero stars. Best Buy needs to list with their eight items on the checklist to prepare for a successful haul away experience a ninth important item: #9 You are responsible for having all old appliances completely disconnected or they will not be hauled away. When I attempted to reschedule the haulaway at a later date, the reps would inform me of a date but later I would discover that the date was never actually made. Discovered that the haulaways were falsely reported as “completed” and that’s why the rescheduling of the haul always could not be established. Very frustrating and confusing to be told one thing and to find out something totally different. For this reason, I would probably never buy appliances from Best Buy again.

I had a recent disappointing experience at the Lynnwood, WA Best Buy over the course of three consecutive visits. On the first day, I bought some audio wires and Bose headphones. A wireless plan vendor inside the store aggressively tried to sell me an upgraded phone plan opportunity I even made it to the headphones section. Then, after placing my selected wires in a personal shopping bag to keep my hands free, I was confronted by a manager and asked nicely to remove the items. I complied immediately, but the situation was embarrassing. Afterward, I noticed a couple of staff members stare at me including the wireless plan vendor.

Ordered a TV for my son's birthday. Email confirmation of coming on Thursday. Great. Friday comes.. Tracking states “late” in in process for delivery by 9pm. (Friday comes, I call customer service, they say, “wait is coming. It’s delayed, call back tomorrow”. Statuary comes same tracking info. Call back, that rep also says, "It’s on the way. May be late, oh if it doesn’t come tomorrow, call us back." Sunday I call back. They supply me with the delivery (Roadie working with UPS,) I call roadie, they tell me they never picked up the package. 😂🤦‍♀️yup., "Best Buy has some technical issues" so we never got it.

Somehow they got my card. They claimed I purchased in store/online. I had made no purchase in four or five years and never with the card they charged. My card company investigated/confirmed my non purchase- that took three months. Last month they tried to use my card again! I have not purchased anything from “Worst Buy” in at least 4 yrs- and NEVER WILL!

I ordered a $500 subwoofer online which I never received. Best Buy made me waste a ton of time, asking me to get a police report, get an officer to call them, then email them, follow up with FedEx, my residence etc etc. Only to reject my request for a refund every single time, for an item they failed to deliver. To add insult to the injury, Fedex had no proof of delivery either. 20+ years active customer, have spent thousands of dollars.

Sad to see how this once great company has fallen. The focus is clearly on upselling. Service and customer support no longer exist. Will end my 15 relationship - which I maintained because of the service and support - and move on to Costco, who offers service and support.

I used to be a HUGE Best Buy fan. For 10 years+ I've purchased items from Best Buy because you were convenient, customer service was great and the Warranty/Rewards Program could not be beat! I purchased hundreds of items include 8 appliances all because of the amazing free delivery, free install and repair service! Then, that amazing TOTAL Program went away leaving not much left to be desired but I remained a loyal customer. 3 weeks ago (March, 2025) I ordered a TV wall mount install as well as an in-wall cable install. I scheduled both installations 2.5 weeks in advance. I received confirmation texts of the installs and then all of a sudden, the morning of the install, I receive a text saying I need to schedule my install! THAT IS IT! NOTHING ELSE. I was absolutely confused!

I bought RAM for my laptop. Sales rep online helped me "make an appointment". Well, it turns out appointments are for you to drop your computer and leave it there for 3 to 4 business days because "they have a queue of computers". Do you know how long does it take to change the RAM of a laptop? 5 to 10 minutes if you have the proper tools. It's obvious that this A-squad (not Geek Squad at all) is useless. Do you think we have 7 laptops, one for each day of the week? Well, I don't, I need mine for work. Before leaving the store I proceeded to return the item, you should be ashamed of your horrible customer service.

Best Buy is the only store I ever bought anything from that appears to have a corporate policy to cheat the customer when ever possible. The details of my horror story are just more of the same. Starting with their name, they are a scam.

I contacted Best Buy in Tualatin, Oregon on March 7 to check if a MacBook Air was available during a promotional sale. To prevent an unnecessary trip, I asked the agent if he was at the store to verify the product's availability, and he assured me he was. Throughout the call, my dad and I were asked intrusive personal questions. The agent asked how old I was and commented about my plans for the future. It seemed sketchy, so we considered driving up to the store ourselves. However, the call agent told us that it was in our best interests that we buy it immediately. Believing the call center's confirmation, we went ahead and bought the laptop. We drove across the city to pick it up only to be told that it was out of stock, despite the enthusiastic assurance that it was ready for us. I had called to speak directly with someone at the store to avoid this very hassle, and instead, I was connected to an overseas call center, where I received misleading information. The experience wasted our time and fuel. It became more of a hassle than a good deal.

Worst buying experience. Bought television sets on a Saturday. Was told that these would be delivered on Monday. Television did not arrive. Went to the store and called hotlines several times but no clear resolution. On Thursday, without my consent, order was cancelled. I was told that I have been refunded. Got an email from my credit card company that I was charged again for the same purchase. Horrible and rude staff at OKC shop along N May. Did not apologize, unrepentant.

Worst Customer Service Experience Ever! Don't trust anything their customer service tells you. I have had the run around from them for 2 months! I have done everything I was supposed to do (filed police report, etc.) to get a refund from them, UPS or Paypal for an item I did not receive. I was even told by one of their customer service reps that I would be getting a refund, then 4 days later got an email stating my investigation was complete and I would not be getting a refund. Unbelievable what they have put me through! Should the consumer take the hit for someone else's thievery?

I just checked my statement and was $999.71 for and interest charge stemming from a promotional 18 months ago. They also raised my APR to 29%, they said that was the rate I opened my account 7 years ago. That is totally impossible and none of their non American customer service people can look back and see when I opened my account and the interest rate at that time. Robbery and thievery. Liars.

On 12/22/2024, I bought an open box 2023 24" M3 iMac computer advertised in "excellent" condition for a bargain price of $879 (see attached). Best Buy also advertised that computer could be returned to any BB location (see attached).Because of that, I was willing to drive 4 1/2 hours round trip to pick it up in New Jersey from Connecticut. When I opened the box, the power cord/adaptor was missing. This was very upsetting as I picked it up two days before Christmas. I called Best Buy and went into its local store where I was told that they didn't carry that accessory as a separate item and that I'd have to buy on the secondary market.

Be Aware of Best Buy Credit Card SCAM. It is over 10 years that we have been a customer of Best Buy and always made our payments on time and sometimes even chat customer service if we are behind our payments. On September of 2024, they added 2700 $ on our bill for late payment interest fee. I contacted them and they said that we have not paid a debt that was overdue on September 2022 for the amount of 50 dollars and 500 dollars. I told them why we were not notified or why it is not on the first page of our bill till after 24 months.

I bought a dishwasher 11/15/24 that was not delivered until 12/3/24. The 3rd party installers did not install it correctly and I was displeased with the service. I called to have this fixed and requested to have another come out. For their first available appointment, I had to wait two weeks only to find out they had scheduled the exact same team to come and fix the dishwasher. I called and insisted I did not want that same people to come out and again requested a different team and was told I had to wait until January to get someone from Geek Squad to come out. I waited and missed a day of work only to find out, after waiting 12 hours and calling to be reassured someone was coming, that nobody was and the appointment needed to be rescheduled.

Bought an HP computer that after 4 months of use the fan failed. We brought it in for repair at Best Buy. Were told it would take 2 weeks and because it was under warranty we had to go through them. After a week and a half the service report said parts were received and repair was underway. A week after we received an email stating parts were back ordered. At week 4 the service notice still read that parts were received and repair was underway. Received another email stating that parts were back ordered. Were told we would have to wait till Feb 9 for them to make this right. My son needed the computer for college. Best Buy refused to make things right and either give us a new computer or refund our money even though they could not tell us when the computer would be repaired.

HELP. Best Buy overcharged me $70.00 and will NOT refund me. Store in San Marcos stated not their problem, it's a corporate issue. Talked to everyone in corporate and no one can help. What should I do.

I purchased a 65” Samsung TV and in less than a week a green vertical line appeared on the screen! They agreed to replace the TV but they want me to pay $200 for installation! The first two people I spoke to said they would install the replacement TV but the 3rd person I called to schedule appointment refused to install replacement and said I would have to pay $200.

I attempted to order a high demand CPU that became available at a store that was about an hour away. I went through all of their stuff about waiting in line and them checking availability before they allowed me to purchase it which I did. Later I got an email that my order was on hold as the authorization was rejected. It said that the CPU would be held 23 hours while I straighten things out. I called PayPal and they said that the payment was authorized but was awaiting Best Buy to "capture" it. I chatted and called bestbuy... All they would say is the authorization was rejected.

Within 2 months the TV blew the house breaker and went blank. Multiple calls to Best, having bought the extended warranty thought there shouldn’t be a problem. Best Buy said their warranty is 15 days for returns and I have to contact Samsung. Multiple calls later a service representative stated nobody would be sent to the house for the warranty unless I provided the serial number which is on the back of the TV which was mounted on the wall by 2 people. No serial number on the receipt. I said if I dropped the heavy TV they would blame me for the damage. So Best Buy takes your money and claims no responsibility after 15 days and Samsung wouldn’t help. A call to Amex and they credited my account.