Best Buy Reviews

I just recently had a terrible experience with customer service. I made an order but for some reason it was declined due payment mismatch. The order was automatically cancelled and the 10% off coupon was then invalided so I couldn't use it in my next purchase. I then called customer service and they said that it was an easy fix and I would just need to make a new order and they would be able to issue me a 10% refund when I called back. They said that they were putting a note into the system so that whoever I spoke to would be able to help me out.

I was purchasing $15,000 worth of appliances from Best Buy. The sales person verbally told me he would include the warranties for free. He started to write up the order but couldn't put it in the system with the free warranties. He promised me they would be included but need his manager to input them on Monday. On Monday the manager denied them. I escalated to corporate who also told me they would be included once I made the purchase. We emailed about this and spoke on the phone. Corporate added the warranties but charged for them. SLIMY. The cost was $1,000. I am still fighting this battle. It is sad that Best Buy doesn't honor their word.

In the past few years I have purchased a set of headphones and an HD projector from Best Buy. They sold me extended warranties on each for what turned out to be reasonable prices. I had the headphones replaced once when a wire frayed. Cost: nothing. Replaced immediately on the spot. AWESOME. Had an issue with my projector. Part provided and service performed fast and cost free. Used wisely, these plans are pretty darn useful.

I had a laptop that I purchased over the summer that didn't work correctly. I decided to see if I could get it fixed but was called later about saying they could return it for a refund. I waited a few weeks and realized there was no refund on the item so I returned to the store to ask them about it, but to no avail. I've tried everything to get a refund on the item but still haven't gotten a credit. I'm tempted to write the BBB.

I purchased a new Dell computer. It ran extremely slow and I brought it back twice in the first two weeks to tell them this. They only said that it must be the internet acting slow. I told them that this made no sense as it was slow on both my home internet and the internet at Best Buy. I had to leave the country for four months and tried to resolve this but did not get any help. I gave up as I had a lot to accomplish before leaving the country. The computer was in a closet for the next four months while I was gone as it was pointless to bring a broken computer with me. When I returned I knew that they would not do anything about it so I decided to wipe the computer clean and sell it at a very discounted rate, losing a lot of money in the process. I explained all of this at Best Buy and asked for advice on how to reset the computer. They insisted that they must charge $100 even for advice. Unbelievable!

I purchased an Asus computer from Best Buy. It continued getting an error "Display driver has stopped responding and has recovered (shortened)." The screen would turn black and freeze for a moment, every few minutes. I took it into Geek Squad, who usually treat you as if you have done something to it. I turned it on, let it do its updates, and went to Facebook - that's it. They could not figure out the problem and told me to exchange for another. I did, this had same problems. I returned and opted to try an HP Envy, which had the same issue! Exchanged again for another HP Envy - this one had the same issue, in addition to the keyboard being messed up.

I have spent 90 minutes today trying to order a micro sd card from Best Buy! I have talked to at least 7 associates, two of which were supervisors! I placed the order 3 times. Each time the associate told me everything was great and I would be receiving the card the next day. After not receiving a confirmation email, I decided to call and check and make sure the card was being shipped. I was told the order was cancelled. After 3 times, I was told they couldn't take my order online because of a security problem. Each time the order was placed on the phone and I was given a confirmation number, within minutes the order was cancelled by Best Buy! For no reason. I called my credit card company and they informed me it was a problem on the merchant's end! I am so frustrated with Best Buy.

I ordered my refrigerator, range, and range hood on Monday 1/25/16. The salesman seemed distracted by a co-worker through most of the process. Everything I wanted was on back order at least 2 weeks. I had to choose another refrigerator as the Samsung black stainless was back ordered over 2 months. I did go look and choose another but the salesman never got off his seat. He said he knows which one it is and entered in computer, or so I thought. I laid down 33 $100 dollar bills to pay for the appliances, which would be delivered in 3 weeks, Feb 12th.

Best Buy bought out the local future shop and promised to honour any customers that had warranties with Future Shop. I have a warranty that covers everything, software, hardware, performance guarantee, etc. Every benefit that could be covered I got covered. Under Future Shop I had no problems. I took my computer in, they fixed the defective parts or programs that stopped working, all was gravy aside from the wait times. Then comes the time that I need to take it in and Best Buy is now in charge. So I brought my computer in and they tell me since Best Buy didn't cover hardware warranties when my warranty was made under Future Shop, it is now invalid. But conveniently they recently started covering hardware problems several months ago, so they can fix my hardware defects for 200 dollars.

Recently, I bought an iPad cover for my new mini, but the cover kept falling off. I went back to Best Buy, learned I purchased a cover that was for the iPad mini 2 and I needed a cover that was for the iPad mini 4. Customer service recommended I purchase the cover for the iPad mini 4, bring in the cover for the iPad mini 2 and they would refund me for the return. Regrettably, when I tried to return the iPad mini 2 cover, I was outside the return policy time frame by two weeks. I tried calling customer service for help and was told accepting returns outside the return policy window was the store manager's discretion. The store manager confirmed this and refused to accept the return even though I had already bought the more expensive cover, thinking my return would be accepted.

I phoned Best Buy in Hixson Chattanooga TN from Dayton TN -- 35 mins away. I ask if they had Orange is the New Black Season 3 -- the electronics guy that answered the phone told me to hold on. About 5 minutes later he came back and said "yes I have it". I then ask "are you sure it's season 3" and he stated yes. I then ask "what time do you close" (Sunday) and he said 800pm. I told him I was on my way from Dayton to pick it up and he said "ok see you soon."

Went to Best Buy to upgrade two phones which we owned outright. We were eligible for a free upgrade through our Sprint phone company phones. The sales person mislead us, lied to us, and had us sign a 2-year lease so now we are paying about $40 per phone a month, or $480.00 per year for 2 years. Basically WE WILL PAY $960.00 FOR EACH PHONE FOR WHAT WAS SUPPOSED TO BE A FREE UPGRADE. Don't believe what the cell phone sales people say! You have to read the fine print on the contract and bring your lawyer friend with you to help interpret what the BEST BUY CELL PHONE SCAMMER asks you to sign.

I bought a Whirlpool washer & dryer from Best Buy in March 2013. They sold me 5 YRS warranty coverage. Recently, I noticed a water leak from under my dryer and have standing water inside my dryer. Immediately, I called Best Buy, the 800 number, that they provided at the time of purchase. After a long wait, I was told within 48 hrs someone from Unitech will contact me to schedule a repair. No one called within that 48 hrs. Then I decided to call their number that they provided but realized no one answer the calls. Then I call back Best Buy. After another long wait I was told Unitech is no longer in contract with Pacific Kitchen and I also noticed the warranty services that I bought from them is contracted to a third party with a name of WarrenTech. I was told our warranty services is with them and Best Buy has no control of them. They just sell their service to Best Buy customers.

Horrible! I purchased a pair of beats 2 wireless and they didn't work. I sent them back and purchased another pair giving them another chance and after 3 weeks they broke. I tried returning them to the Best Buy store I bought them from and they couldn't return my money because I was out of the 15 day window. The Manager said I would have to go to the manufacturer for a refund. The manufacturer said the store would be responsible. So now I am out $200 dollars on headphones because of the policy of 15 days to return. The store manager said it has been the policy for 3 years. That is fine but 15 days isn't long enough with the world of cheap crap that we live in. Just another way for a big store to take advantage of the little guy. I will never shop at Best Buy again and I'll be sure to let family and friends know about this...

14 days to return it big -- but as soon as the package is open, they won't return it. Even though I had never opened the computer or plugged it. So, they will not help in any way. Never buy in Best Buy. It's **. Every store has 30 days.

Stay away from Best Buys. I bought a Microsoft surface tablet from them which did not work. I went back to get help. Got into an argument with the manager. He called the police to have me escorted out of the store. They came, told me I had to leave; I left with the tablet, went home and called the store. The manager told me there was nothing he could do. Do you want to do business with a store like this?

We bought a HD TV from store on Maryland parkway here in Las Vegas. We were taking it back cause we were not getting those channels on this tv. When we took it back; they take the box to the back and did not take it out in front of us. When they brought the tv out; they said there were scratches on the tv. We don't have kids or anything for the tv to have scratches on it. So, they said they will not return it or exchange it. Bunch of kids working in the store and don't seem to know how to give good customer service. We took the tv home and clean the screen to see there were no scratches on it. I will never shop at Best Buy again.

I purchased a new Apple Mac PC on December 19th. I contacted Best Buy to inquire about exchanging it for another one just like it. Best Buy has a return/exchange policy that favors people who spend more money with them. I believe this would be considered discrimination. A policy should be the same to all customers. I have been a loyal customer of Best Buy for years. I have spent literally thousands of dollars with them for years.

DELIVERY AT BEST BUY IS A FARCE! Purchased an over the oven microwave. 1st appt for delivery and installation was botched, my appt was for between 10-2, I arrived home at 9:30 and the yellow tag was on my door, they were there and left because I wasn't home. Wasted day off of work. 2nd appt they cancelled day before because they didn't have microwave. 3rd appt, today, I knew was going to be botched because I didn't get phone call last night confirming delivery. Confirmed, no delivery today. And now a 4th appt. DO NOT TRUST BEST BUY DELIVERY. THEY ARE INEPT!

Ordered washer, hoses and old appliance disposal online. Took a day off of work when I received both an email and a phone call from Best Buy that delivery would be between 12-2 on Friday. Men showed up for haul away and delivery of hoses. NO WASHER!!! Just hoses!!! Of course the delivery guys don't work for BB, have no clue, blah blah. 20 minutes on hold to reach a human and now she has had me on hold 20 minutes plus while she investigates. Tip of the day... pay the extra couple bucks and buy local! The local guy could have had it to me same day but I opted to save $25 at BB. Not worth it!

I ordered an Apple Ipad from Best Buy. Purchase date was 1/5/16. Delivery Date 1/12/16. This was never received. I called about 1/15/16. Best Buy said they contacted UPS and USPS and had to reship, with me on the phone waiting. They said they would resend by expedited mail. When I asked for the shipping number, they promptly hanged up. 1/21/16 still nothing. My wife's birthday 1/21/16. I called to cancel to buy elsewhere. They said they can't cancel but that they have arranged a store pickup for me about 3000 miles away. I asked what does the law say about cancelling orders. Crystal said "since you are threatening legal action, I am hanging up on you."

I purchased a laptop just over two weeks ago. 15 days later, it has completely malfunctioned (flashes "No Hard drive installed" on a black screen and won't do anything else). They are saying that I had 14 days to return it (though I did try to return it when I first got it because I saw instantly that it was too big -- but as soon as the package is open, they won't return it. Even though I had never opened the computer or plugged it in even). So, they will not now help in any way.

I got my son a tablet for Christmas. I got it for him so it can help him for school. We are not wealthy a family so I bought it on sale cause it was the only one they had and we called twice and they said it's on. We can return it by the 15 on Jan. We spoke to 2 people they said the same thing. We go to the store the 10th and said there nothing we can do. I was like I spoke to 2 managers and they said we can return it by the 15. They said it was cracked from the inside. There no crack. My son used it once to watch Netflix. There was a problem when we bought it. There no cracks on the screen, nothing. And the service was really bad. I need the issue solved. I have the receipt and like I said there no cracks on and the screen looks like it cracked.

I bought a $400 HP laptop from Best Buy for my wife and I as a Christmas gift, approximately 1 month before Christmas. We wanted a heavy memory device to upload 4 years worth of pics/videos of our family. (Starting from our 4 year old sons birth, hospital pics). We uploaded 3 different micro SD memory cards to the BRAND NEW HP laptop with no issues. Within days of attempting to sort/arrange our files... the laptop would continue to shut down, and wouldn't allow us to access our files again.

I tried to buy a TV 60" online. They rejected my card online because I was outside America when I bought it. So I've gone to the store 5 days later. When I was in America, the 12th of January, they told me a delivery the 17th. I did not get my delivery. I called the number, they told me that they will give me the good person, and I left on the voice mail. They completely play with me. They are not serious and I don't recommend these kind of big companies, they don't consider customers like they should. I trusted them and also bought in same time 2 games and a PS4. I regret to go with them and want full refund.

I bought a TV from BestBuy.com and it never came. Best Buy was not supportive in tracking the TV. I called several times before the TV was ever found and shipped back to Best Buy distribution warehouse. It took several more phone calls to find out my refund has been delayed. That was in December, today is January the 16 and I have still not received a refund. I feel Best Buy should compensate me for holding my $450 for two months while the TV was lost because they made no effort to solve the logistical situation. Very disappointed in Best Buy and will never buy from this company or recommend them to anyone ever.

I would never expect this from a large store like Best Buy. I purchased a stove within 14 days. I called and said that the stove is damaged. I was given two options 10% and it's a final sale, or exchange. Being that it was the holidays and travels I called a week after to follow up on my exchange and the rep noted exchanged denied?? I asked why? The manager said out of the exchange period. I explained I called and reported within the time frame. They are sooo cheap and unprofessional, they referred me over to the manufacturer. Very sad.

Very very worst answering in the Best Buy store and with Best Buy credit card customer care service. They have not refunded my returned amount to my credit card. Regarding this I visited the Best Buy store and I called to Best Buy credit card customer service, they didn't answer regarding my credit card amount and they are disconnecting the call. I keep on dialing to customer care, they are did the same (disconnecting the call). I nearly wasted 4 hours couple of time on this issue. Very, very, very worst treatment with customer.

I had purchased a washing machine from Best Buy and had it delivered and installed in October 2009. I've had problems with the washer in 2012 and recently 2016. I recently bought a new washer from Best Buy and had it delivered. As they came into my house to remove the old washer they noticed that there were plastic pieces, this should have been removed, still in the back of the washing machine which is what broke the washing machine.

I have bought at least 3 MAC computers from Best Buy in Portsmouth NH, spent thousands of dollars for the powerful MAC. The full blown MacBook Pro I bought last week was out of stock and they ordered it to be delivered today. I live 5 hours away and can not just go and pick it up. Tried to log on to see the status of my order, it tells me no orders. I tried to call the store, after holding 12 minutes for a salesperson, I gave up. Then called again and got thru to a woman who hang up on me after 30 seconds of me telling her what I was calling about. I am tempted to cancel the order on my credit card and let them eat it.

After going through many companies looking for a refrigerator, I decided on Best Buy. Their sales on refrigerators were pretty good. So I decided to buy one. BAD MISTAKE!! After going through the paying process, all was well. Now going through the delivery part of it was HORRIBLE! First of all, they gave me a window between the hours of 3 - 5 pm (husband and I are at work). Well, I get a call from their delivery service at around 11 a.m. that they were at my door and that they will wait 1/2 hour for someone. Who the heck told them to show up at my home at that time when they were supposed to deliver from 3 - 5 pm. I got on the phone with Best Buy (after holding for 20 minutes) spoke to this girl who got a hold of the delivery manager (jersey warehouse).

I would rate zero stars if I could. Was sold this plan from Best Buy and was told that it would be easy to replace any defect phones I have or even use the plan to upgrade my phone. This was a complete lie, which I found out after I had some issues with the battery on my phone which I won't go into. After this I then checked how long I was tied into this contract, I was told 24 months after which point the direct debits would stop. I even checked if I needed to do anything at this point and was informed that I didn't need to. It would automatically cancel.

Purchased a 70 inch sharp TV about 2.5 years ago from best buy along with 5 year protection plan. Began to have problems with it turning off and on periodically and flashing a code. Geek squad tried 2 times to fix with parts but it did not fix the issue. Since they did not have a spec for spec replacement TV I was issued a FULL credit for my old set of exactly what I paid and I turned around and purchased a 75 inch Sony TV with much newer specs. Although there were some delays in the shipping parts for the repair attempts, the process from 1st call to replacement was 3 weeks. I am usually not a big fan for protection plans, but this one saved me a bunch. I figured usually only pissed off people leave reviews, so I wanted to tell my story too.

I came to Best Buy with my wife to purchase her Christmas gift. I specifically asked the representative (very heavy, long-haired guy) to provide me with a laptop in a box that was unopened. That is, brand new in the box. What I received was a box with a black Asus tape over the top (which I thought was sealed from the manufacturer). I then left the State to visit my wife's family in Toronto only to find out that what I was given was anything but a brand new, unopened box.

It's my first time to buy a TV from Bestbuy.com. I selected the first available delivery date during checkout. On the day prior to the scheduled date, I received email and phone confirmation. Everything went smooth till this point. No show on the confirmed delivery day. No one called to explain or reschedule. I booked the next available delivery date on Bestbuy.com. I received email confirmation this time. Still no show and no one called. Then I booked it to a Sunday. Finally the delivery truck came on that Sunday. It looks to me that a confirmed Best Buy delivery date means they may or may not show up. Totally unacceptable.

Talked to manager about product paid for with cash but never received. Manager named Kay at store #240 location of Village Point Omaha, NE did not want to help us at all! Said there was nothing he could do, end of story! Told us to contact UPS and local post office, which we had, that Best Buy is not responsible, he was not going to help us in any way. I will not go back to that store! I paid for my product in cash and was told by a salesman it would BE ON MY DOORSTEP in three days. It never showed up! Manager Kay told me he wasn't responsible for what the salesmen tell customers, that date of arrival is only an estimate. I feel lied to by the salesman, and like the store does not care at all about me being a valued customer.

I bought two Nikon cameras (D750) from Best Buy in Fairlawn, Ohio. Both cameras had dead pixels so I returned them. Now when I bought the first one and returned it I explained to them that it was defective and that they should return it to Nikon. Being that I had bought the last one in stock I wasn't able to exchange it so I asked for a refund.

I purchased a refurbished Dell laptop from Best Buy. The laptop battery was dead and only holds a 15 minute charge. The system keeps asking me to enter a key for Microsoft windows. I call Dell, "sorry we can't help you take it back to where you bought it, they should be able to verify the purchase and enter a new key." I make a appointment, drive 17 miles and was told "you had 30 days to enter the key." Hugh? No one told me anything about entering a key. Now they want a $100.00 to investigate and enter a valid key. Crooks, thieves and bad customer service - never again. I will never buy a battery for a watch at Best Buy and only recommend to my enemies. Con artist - "bring it in, we will look at it for you and fix the problem, for $100" and 1 month old? Heck NO... Welcome to Micro Center: Detroit/Madison Heights, Michigan for better prices and customer service.

Recently I bought a tablet for my wife and and took advantage of the 0 interest for 6 months. After 2 months I had not received a statement and called to inquire why. They stated that I had signed up for email statements and that I never paid on the account, thus breaking their rule of the 0 interest. Of which the interest was now over 25%, charging my card on a balance of $189 a $47.54 interest charge. I called and like before they could care less. I had an 820 credit score and have never been late on anything and now it's on my score, as a late payment of which I called it to their attention. I'll never do business with Best Buy again, and have still never received a statement by email of which they said I signed up for.

Nov 10, 2015 I went to the store in Jersey City NJ to purchase PC. The Manager asked me if I want to apply for store credit while they get you the PC. I got the approval. After 2 hours waiting another employee came to me said, "we cannot find the PC in the truck. We about to close, come tomorrow." I asked for the Computer section's manager was helping me before. She said that he's busy. "Can I have his name?" She refused even giving me his name. On Nov 11, 2015 I purchased all in one PC online. A week later they have same PC on sale. I went to the store to get the price match.

I never really go as far to write a poor review but after I received such poor service at multiple locations I've had enough. December 21 a friend and I were Christmas shopping, he had purchased a phantom 3 standard. They had price matched an online offer for $599+a free carrying case. They did not have a case in stock so offered an extra battery (which had the same retail price as the case). Later that day I decided I was going to purchase one to help grow my DJ business.

I purchased a $40 Xbox One Controller from them on eBay, and due to the fact that it was the X'mas season, I gave them 2 weeks longer than expected for it to be delivered. However 2 weeks had passed (after the expected delivery date) and nothing... So I contacted them asking what the deal was. Turns out they didn't enter the address correctly. I live on a military base and so part of my address includes a battalion name. Without the battalion name on it, the package won't arrive and is set to be returned to sender. I asked "Best" Buy for a refund and they simply replied with, "UPS tracker says the package was delivered." Yes, it was delivered, but it wasn't to me, and as protocol states, it should've been returned. They basically ignored me and continued to say, "UPS says it's been delivered."

Best Buy would like for you to think they price match. They say they price match Amazon.com. What they should say is from Amazon/plus shipped by Amazon. They don't price match from Amazon.com. They really only price match for Amazon itself. What a waste of time! Amazon is just the better way to shop -- takes less time, prices ALL over Amazon.com is way better, better return policy than crappy 14 days with Best Buy, and you don't have to walk around shopping with those overbearing sales people (the ones who take every step with you while nonstop talking about everything you look at). Best Buy price match is a joke!

We had looked at an offer online for cell phone service from Sprint which was really good. Went into Best Buy to get more information and was told by an associate that we could do a 2-year contract for the price we had seen online. The associate even called her Sprint rep to verify this information. We made 3 trips to Best Buy and spent almost 2 hours questioning the ins and outs of this deal, but on our third trip in we were told we couldn't do it. The manager was extremely rude, even interrupting our conversation with the sales associate to inquire about something the sales rep had purchased at Dick's Sporting Goods. I could not believe the audacity of the man, and then learned that he was the manager. Really feel that nobody knows anything about the services that they offer as far as cell phones are concerned. Take your business elsewhere where you can find someone who is at least knowledgeable about the products.

I was trying to change my cell phone service which was a corporate account to a consumer account AT&T at Best Buy and wanted to keep my company phone number. The company I worked for gave me all necessary paperwork to do so. When the Best Buy customer service rep asked for a SS# I explained this was a corporate account and it had a tax ID # to use. She and her supervisor assured me nothing but a SS# would work. I even got my company's IT personnel and rep from old cell service on a conference call but couldn't convince Best Buy's rep.

I bought for a refrigerator on Dec. 21st and I was told they would call me the next day to schedule delivery and they never called. After a couple days I called them. They gave me a delivery date of 12/29. Because I had to throw out all of the food I bought for Christmas, I asked if they could possibly deliver it sooner. Again, I was told I would be called back... And again that didn't happen. So I just came to grips with the fact that I won't have it until the 29th. I called on the 28th and they told me it was not scheduled for delivery at all. The delivery was on hold for payment (which I paid for on the 21st).

They advertised a 10% discount on a TV; $25.00 on $250.00. When one is dealing with this outfit, be sure to read the fine print, if there is any. OK; the 10% is a 25.00 reward certificate. OK, good enough. Try to spend it: the purchase must equal or exceed $25.00. This is sneaky, deceitful, dishonest--I guess these are Best Buy hallmarks.

I bought a MacBook Air for my daughter for Christmas a couple of weeks ago through the Amex Rewards program. They took my money, sent me an email confirming the order, told me it would ship soon, and then unbeknownst to me, they cancelled my order. I just found out today because I tried to track it. They kept the money. I will need to go through Amex and deny payment. They blocked me from their forum because they didn't like what I had to say. They said they can cancel an order at any time for any reason. In my case, I had purchased 2 MacBook Air on sale from them and they only wanted to sell me one. I was supposed to pay the regular price for the second one. They never mentioned that anywhere though. They just cancelled the order, never said anything, and never refunded the money. I will NEVER go there again!!!!

Bait and switch or lack of integrity? Got a gift card that supposedly could be used online and the information with it and on says nothing about not being able to use it online. Here is the catch - you cannot use it for any "marketplace" purchase - which is a huge amount of items for sale on the Best Buy website. Here is what it means -- when it says "marketplace" - you cannot use either rewards or gift card. I am going to refrain from all purchases at a place that encourages you to give gift cards and then does not honor them when you want to purchase. Bait and switch fraud is what it is!!

On August 30, 2015, I purchased a Samsung electric range from Best Buy. I was cautious about buying a glass top range as they are, in my opinion, rather delicate. However, various features of the range appealed to me. I thoroughly read the manual and began using the range. In early December 2015, I noticed that the rings on the stove were beginning to rise and peel. The rings define the burner size. I went to Best Buy and was told that it wasn't their problem and that I should contact Samsung. I contacted Samsung and after several long waits on the phone, I was advised that this is a cosmetic problem and not covered by warranty. I feel it shouldn't be my problem either. I have religiously followed the manual cleaning instructions and properly maintained the unit, which is only 6 months old. In addition, I seldom cook on this unit.

There was an advertisement for a Black Friday deal, trade in your old phone and get a samsung galaxy 6 for $1, I received the phone and they explained my bill with Verizon would go up $4 a month, after the 14 day return period I received my next phone bill and it went up $24 a month. After going back to Best Buy and Verizon, both companies pointed the finger at the other and neither company owned up to false advertisement! I will have Sprint buy out my contract and not do business with either company!

I'm writing to complain about your choice of carrier for this product. I ordered it along with two other items for Christmas for my son. The other items arrived December 22. This item is still in transit although it was promised for December 22 also. I spoke with Best Buy customer service and expressed my dissatisfaction and was on the phone for 45 minutes. I was promised a followup phone call by supervisor Ashley. Guess what? No reply and my son still does not have his Christmas gift. I will no longer do business with Best Buy.

Went to Best Buy in Valley Stream NY with my daughter to get an iPhone screen repaired. Geek Squad said we needed to make an appointment. Came back 5 minutes before the appointment as requested and waited on line for 45 minutes. When it was our turn for service, we were told they do not repair phones. Why did we need to make an appointment if they don't perform the service we requested? I will avoid Best Buy in the future.

Hi I ordered DSLR camera and kit online on the best buy website. The transaction was complete and they took the money. But today they send us mail saying your billing address doesn't match with paypal address. I call paypal. They said everything is same from 8 years the time with them. I also confirmed address. I gave best buy is matching with paypal. I think sometime they don't have enough inventory but they put it online for sale, people order and they take money and then they send cancellation which is a clear fraud.

I received the Vanilla Visa Prepaid card for Christmas but now I found out that Best Buy can't accept it because they can't verify my information. The card was activated at Shopper's Drug Mart but you can't enter any of your personal information so that you can't use it for purchases online. The cards are for "electronic use only" so you can't even use it in a brick & mortar store! What a waste of money. You also pay 5.95% to activate a card.

We have been contacting Best Buy from earlier this afternoon trying to find a resolution to the damaged TV we bought last night but only got frustrated answered from their employees. We bought a Samsung 55" 4k TV from local Best Buy store (#1767) in Charlotte, NC last night at 8:49 PM. When we got home and took the TV out of its box, we found a cracked screen, it is at the bottom of the screen and at first we thought it is the plastic wrap but then I realized there is no plastic wrap on top of the screen, so obviously it is a crack.

Waited 11 days for washer dryer install after purchasing, after purchase, we learned there was discrepancy with delivery date vs install date. We got an email confirmation that stated install date was 4 days after delivery date. When they finally came, they were not prepared for propane conversion which we explicitly stated was needed during time of sale, and could not switch door orientation. The vent kit it came with did not contain all pieces. So install was useless and we're waiting another week to wash our clothes, maybe longer. No special breaks or sales on price of these units either.

Worst experience in my life at my local Best Buy (Gainesville FL, Archer Road location). I wanted to open few AT&T lines and use the promotion that Best Buy was advertising at the moment. I waited over 30 minutes. After waiting, I explained that I would like to open new AT&T lines and create a new account. They run a hard credit check and I was told that I am approved to open a new line. I even saw that with my own eyes.

I ordered a $20 Steam gift card on 12/15/15 with 2 day expedited shipping. No notifications or anything warning me that it might be lost in transit but I keep track especially for Christmas presents. Christmas came and went and I never received the card so after several emails and phone calls (even the robot customer service agent seemed to have an attitude - lol) I asked for a refund but was informed I would have to wait for the investigation? Over a $20 gift card... Can't they track those to see if they are used and again, seriously, a $20 is really worth an investigation? The customer service is horrible. I promise not to purchase from Best Buy again and I will be spreading the message.

Cheating protection plan! When we buy they will say "protection plan cover everything". Cheating! Worst customer service. Last year I bought a sharp tv LC-60LE644u from this store, and last month I bought a BOSE speaker from Bose. I have tried to connect the Bose speaker with the Sharp tv, it was not working and I called Bose. They tried then they said "nothing wrong with the speaker, call sharp and find out". Then I called Sharp, spend another hour, finally they said "the optimal cable slot is not working in that particular sharp LC-60LE644U model."

I ordered a new tv online through the Corporate Perks website, to be paid for with points I've saved up for 2 years. First, Best Buy changed my shipping address to my default address (my job), and never called me before delivery, or when they tried to deliver it. Meanwhile, I waited all day since no one ever let me know what time they were coming. I then spent all day Christmas Eve from 7am until 2pm either on hold, or waiting on a call back to fix the issue.

We bought a TV last week for full price. When they delivered it, the box was clearly opened and the delivery guys did not even bother to set it up for us to make sure the TV was ok. I called the store and spoke the manager Raphael. I informed him they delivered an opened box TV and I'll be happy to send him pictures to prove it. He claimed the warehouse never sent opened box items and was not at all interested in seeing the pictures as proof. He then casually took my phone and said he would look into the matter and get back to me. I did not hear back from him after a few days, then when I called the store back they always told me he was with a customer. They took my call back number, yet he never calls back.

So I bought FOUR MJS 7" tablets from Best Buy online for my four children's xmas presents. Programmed them only to find that none would download any games. We went through Geek Squad and Google only to be told that it's a manufacturer malfunction, to be returned. So we tried to call MJS only to be told they're out of business all of sudden. So called Best Buy only to be hung up on. Finally drove one hour to the closest store to get a refund. After paying a extra hundred bucks to order better products from Walmart and thirty dollars in gas, to see my four kids' faces on xmas was priceless, how happy they was. To see the tears today two days after receiving them is got my blood boiling!

I would like to preface this by saying that Best Buy's reputation for bad customer service precedes itself. When I was looking to buy a washer and dryer, 2 people warned me not to buy from Best Buy because they had had terrible issues with their appliance delivery, which they had bought from Best Buy. For that reason, I decided to order my washer and dryer from Pacific Appliances website. Unfortunately, at the last moment, after going through the whole process, I found out Best Buy ran their website - but by that time I was so exhausted, I decided to take a chance. What a mistake!

When I went to Best Buy to pick up my son's Apple Watch, it took 6 hours for them just to say it was not there. I had to go to another store, waited 6 hours and they did not have so I would of ordered it from Amazon instead.

I agree with all the reviews I read but I can say one good thing about them. I bought a new double oven stove and when I bought it I told them they needed to connect it when they brought it out. They told me for them to connect it I had to buy all new connecting parts from them. That I could not use the parts of the old stove. So I bought what they said I needed. When they got here they sit in the middle of the kitchen and started to leave. I ask them were they going to connect it and they told me no. That they could not connect it. I call the store and ask for the manager. I explain that I was told in order for them to connect the stove I had to buy new connecting parts from them. He told me that they gave me the wrong information. That it would cost another 150.00 if I wanted them to connect it and that he didn't know when they could get it done.

I bought my phone through BB because their protection plan, with no deductibles, provided a much better value than that of the carrier. About a year later my screen got shattered after I dropped my phone. BB replaced it without a problem and I could use my phone until the replacement phone arrived. But the replacement phone had bad pixels in it. So again I went to BB and they replaced it. Then a few months later I noticed the (second) replacement phone would restart itself about once a day. Since I had it encrypted, it would not really come online until I realized that and entered the password. So I went to BB the third time and they replaced it again. By then my two years agreement ended and I bought a new phone. But I gave that replacement phone to a younger relative and so far did not hear any complaints. Unfortunately I believe BB started adding deductibles to their protection plans as well.

I ordered an item online from our local Best Buy's Store Pickup, and received the order number. When I arrived to pick up the item I was told that the item was no longer available, and "oh by the way - the money was already taken out of your account." Not only was this two days before Christmas, but both me and my wife had been saving up to buy this present for our daughter and now we did not have the funds to just go somewhere else and buy something else. Additionally, I was told by the employees that they couldn't refund the money and they couldn't exchange the item for something else in the store. The only option is to ship it to my house, which should get here mid-January. Of course this doesn't make sense so I called customer service, only to be disconnected after waiting on hold for over an hour.

WORST RADIO INSTALL I had ever seen. Radio did not set flush with dashboard missing screws and non-tightened side plates. The whole radio wobbled when you used the touch screen. Went to another company and they showed me the side screws were not even tightened and the whole radio moves. Also missing 4 additional screws needed to secure radio to dashboard. Radio was factory upgrade I bought online -- Steer clear from these installers. They do not know what they are doing!!! -- I was ripped off for $130.00.

The computer has in for repairs nine times over the year. Best Buy did not send it out to the manufacturer as I was told. The last, it was in 10 days after the warranty and purchased geek squad protection expired. The computer is crashed and not recommended for repairs by the geek squad. My business has taken large financial and lost productivity due to this Lenovo computer. Best Buy washed their hands off me and said it's a manufacturer problem. Lenovo says its Best Buy problem because they are a third party seller.

As Christmas is approaching, my wife and I decide that this year we will purchase a 4K TV for our room as gift to each other. We headed over to Best Buy in search to get a new phone cover for my wife's iPhone and while we were there we saw a 4K Vizio discounted due to a customer return. Well, I'm not big buying TV like this but the box mentioned it was Geek Squad approved. So my wife and I decide we would purchase it and give it a try even though we weren't too big on Vizio 4K. While checking out I mentioned to the associate that the price wasn't showing the discounted price sign showed and he went on to mentioned to me a made up comment saying the discounted price was already added and while saying it he must have realized that his math was wrong and started saying some other number that just didn't makes sense. So he went and looked at the sign and came back saying his manager would honor the price discount.

Seem to be running (IMO) a bait and switch, or just plain false (again IMO) ads. When searching for iPad mini online, New iPad mini Gold 64 GB for $399, but no shipping, store pick up only. When I put in zip codes from west (CA) to east coast (MD) there's never any available "within 250 miles." I should have just asked for a unicorn.

Not a Merry Christmas for my wife. I purchased a Nikon camera from Best Buy's online store. There was an option to either have it shipped or pick it up at a store location. I chose to pick it up at a store location. I was told I would receive an email confirming that I could pick it up at the designated store location. When I received the email stating I could pick up the camera it gave me the option of changing my pick-up location. I changed the location to a store closer to my home. When I did so I never received an email stating that I could pick up the camera at the newly designated location. I assumed I could just go to the new location and pick up the camera due to the fact that I had the other email stating that I had paid and I could pick it up. NO this was not the case.

What you have done is a complete fraud. I ordered a Surface Pro 4 which you stated would be delivered by 12/23/15. Along with that, I ordered accessories. An hour later, I get a notice that the Surface Pro 4 won't be delivered until January 18. I cancelled the order for the Surface Pro, but your customer service tells me they can't cancel the $500 plus of accessories. This, after my first call to your customer service department assured me the entire order would be cancelled and I would get an email to that effect. When that did not happen, I called back and was told the order could not be cancelled. I want this entire order cancelled and my credit card not billed for this transaction. I will reject the shipment and notify my credit card company to reverse this transaction. Horrible customer service and basically a bait-and-switch sales approach.

I just bought appliances from Best Buy and that was the mistake of my life. There are so many issues with them. 1. Whatever appliances are bought, Best Buy is delivering something different. 2. Installers are big pain to deal with, they came two times already and they went away giving some or other reason not to install the product. 3. Managers are not at all helpful, very frustrating experience.

I walked in the Evansville Best Buy & was totally ignored by three different workers. I continued looking at streaming devices waiting for someone to approach me. I finally went up to a employee & asked "could I get some help please." He was walking towards the register, he picked up his bottle of water & before answering me took a drink. And replied "with what?" I said streaming devices. He turns around without saying a word & began to walk. I walked to the area where I was looking at the devices but he walked to a different area. He then says "they're right here." I didn't say a word but went to the next aisle where he was. He appeared to be annoyed. But he does say "what do you need to know?" I asked which is the best device? He replied Roku.

Ordered two Iphone Watches to be delivered to store to save shipping costs (two weeks before Christmas). Received an email saying 1 watch was ready for pick up. Received another email about 10 minutes later saying the same thing. Wasn't sure if both watches were ready for pick up or if duplicate emails were sent so called the store. Waited 12 minutes. Finally transferred to a person who said, "Best Buy, Lancaster. Please hold". After another 15 minutes I hung up and drove to the store. Spoke to manager who said "Corporate policy is to leave people waiting on the phone when there are customers in the store". Dumbest policy ever. Will purchase from Amazon.com before ever bothering with Best Buy again. Best Buy is second only to Verizon Residential Customer Service as far as phone calls.

***Buyers Beware Notice*** I purchased a TV on the no interest contract and thought is great deal. Well, I messed up and did not keep track of the dates and it cost me over $1,800. Yes, that is $1,800 in interest. Best Buy does not notify that you that the date in getting near with the interest. One 12-16-15, I went into Best Buy to make a payment and purchase. The gal at the desk tells me my payment is $117, due my displays my balance. I respond that my balance should only be around $150 and think that fraudulent charges have been made to my account.

I visited a Best Buy store, and because the cashier was busy talking to her co-worker, she neglected to deactivate the security device on my purchase. While I walked out the door -- along with 3 other people, the security alarm went off but I did not hear it. I was tackled by a security person on the parking lot and roughed up a bit, but still cooperated. I was treated like a common criminal, and requested the police be called (they refused). I was eventually let go, but no apology.

I purchased a Logitech G710 Mechanical Keyboard on November 26th. It was never delivered to me. I had to look up the information myself. They sent the box to the wrong address, and will not send me the item. Customer Service said they no longer have the item in stock, yet there is a box in transit to them with my item in it. They refunded my purchase, all it cost was 35 minutes of my time, and my family member not getting their gift for Xmas. I got the price of the item refunded, but I still got to pay for shipping. Never using Best Buy ever again.

So I had this pre-order that I made 1.5 years ago. When the game finally came out they didn't ship it. After a week I asked customer support what the hell was going on and they told me my credit card had been rejected. Thing is, my order was linked to my Paypal account which already had the required funds in it. So I tried changing the payment method (like they asked me to do) but the error code 0183 kept appearing. I contacted CS and got told that I couldn't change my payment because the order was already in shipment process, HERE AGAIN ANOTHER LIE because the order wasn't shipped nor was my Paypal charged. And now their auto-cancel order kicked in and my order got deleted from their system. Way to go Best Buy. So all in all, their online ordering system is extremely buggy. Their customer service sucks and don't even know what they are doing and they just lost yet another customer. Congratulations for being a ** company.

I called Best Buy because I have been waiting for a product I had ordered and it hasn't moved from the place it has been at for the past 10 days. After waiting for 15 minutes on hold, someone finally picked up. During the first 5 minutes of talking to the CS representative, they told me that I need to contact the post office. When I had contacted the post office three days ago, they told me to contact the seller (aka Best Buy). After mentioning that, the call was dropped on their end. I called again within a minute and was immediately talking to another CS rep. This person told me my package must have been lost in the mail and then hung up on me. There was no goodbye or any alternative to the solution, she just hung up.

I have yet to resolve my problem. After countless calls, being hung up on, waiting for over an hour altogether. Enough with this janky customer service. What a joke! I am in my twenties and will come in and teach 99% of those so called workers a thing or two on how a paying customer should be treated. Or any customer service. I am over it. I just will not give you my business anymore. Even though this year alone I have spent over $10,000 with you guys. Everything you guys sell especially sale items, my family and I take advantage of.

Fraudulently charged interest and late fees - I was told that if I paid for my product using a Best Buy Credit Card I would have interest free payments for 1 month. I was not only charged interest and late fees on that interest.

Long story short, 1st delivery of the Samsung Showcase fridge resulted in banged up door trims on my new house. Refused delivery due to the damaged also done on the fridge door panel. Called the Lake Forest, CA store which I bought the fridge from and got rude customer service rep basically telling me there is nothing they can do. Called the 2nd time and asked for a manager and was then escalated to the escalation team. Then, 2nd delivery came and this time they banged my front door while moving the old fridge back and caused a major dent/scratch on the main door frame. The crew again accidentally dented both side of the fridge door while installing the water line.

I called there 5 times today! My call was dropped! I explained this has happened and if it happens again please call me back! NO one called back and spent a total of 2 hours in the phone with them today! NEVER got the help I needed! Ask to speak to someone in charge. Told I could not because they are too busy! Asked for a complaint department told they don't have one! I have never ever dealt with such bad service in my life!!!

I recently ordered a modem/router combination online. 2 days later the item was on sale at Best Buy. I called Customer Service to get a price adjustment and was transferred 4 times and on hold for 30 minutes. Utterly ridiculous to wait so long. Finally became disgusted and reorder the same modem at the lower price. When the first arrives, I'll take it back to the store for a refund. Best Buy has the worst customer service. Every rep passes the call onto another department claiming they cannot do a price adjustment. I don't plan on doing business with Best Buy in the future.

I bought a GE built-in oven in Sept, they installed it in Oct. Ever since they installed it we have had problems, and they have not made it right. The oven is not level, and they refuse to come out to make it right. Best Buy does not stand behind their products.

We purchased a complete LG set of new kitchen appliances in July 2014. Since my husband worked at Best Buy at the time, we got a credit deal on the fridge, oven, dishwasher and microwave. We also purchased the 2 year Geek Squad Protection thinking that we would cover ourselves if anything happened. On 11/12/15 our fridge stopped working. We sought out a repair by Geek Squad. Without even viewing the fridge, they decided to order the parts. We have been without a fridge since 11/12/15. We are a family of 5 without a fridge! Geek Squad tells us that they will replace the fridge. We settled for one that we were so/so on because Best Buy Delivery was another 3-4 weeks!

Seller had an attitude, then on delivery they kept giving us wrong info, had to waste 3 days to receive one of my orders. When I called them no one had a clue about it. The worst customer service ever. Never ever in my life gonna shop there again even if it's the cheapest. It's not worth dealing with their customer service.

My poor experiences with Best Buy date back to 2001 and also involve just yesterday. In 2001 I bought my then-college freshman a stereo system from Best Buy. She is not hard on things. It was not working before the year was over. When I brought it back to Best Buy to see what they could do for me, they said "Did you purchase a warranty?" Apparently they don't stand behind their products - the product was less than a year old. My option was to buy a new one!

TV was ordered and paid on 11/26/2015. I was told it would be delivered on 12/04/15. Waited all day nothing. Called Best Buy 3 times, 3 different delivery dates. CS was no service as no one had the right info. We always buy at the Best Buy in Sanford and their CS is great. We paid $478.00 delivery free. We are not very happy and will no longer use them. As long as they have your money first you can sit down but do not hold your breath and try to get good CS. Too bad Best Buy.

I purchased a t.v. online so I could pick it up at the store. When I got there, they did not have the order, could not find the order and told me that my charge card was not charged and I had to purchase the item to take it home. I repurchased the item and then found TWO charges on my charge card. No biggie, I will just call and have them remove one of them. OH MY GOD what a horrid experience. The 888 number only takes you to the geek squad. You have to hold on 15 minutes before anyone will answer and then you get whoever happens to answers.

iPhone 6 64mg for $99 at Best Buy. Asked for an extension to pick up date. New date 12/04. On 12/01 they emailed my order was cancelled. Three days early. Customer service said Best Buy made a mistake, he would contact them (?) and they (?) would honor the email and get back next day. Never heard a word! Emailed and called many times. Could never get a live person. Did I mention that it is paid for. Cannot get to corporate, there is no listings. Emails get auto response. If you can't help, could you tell me who can. Feel powerless frustration.

I purchased two phone and was told that I would be getting 300 in Best Buy gift cards for the purchase. However, there was a glitch in the system so instead of getting the cards on spot, I had to wait for it to be emailed. It's been 7 days now since the purchase and still no emails. Contacted customer support several times, and no result. Just bs excuses about how busy they are and that I had to wait. Sorry excuse for a business. I will never shop here again.

I thought I got a reasonable deal for an iPad Air 2 on the recent Black Friday sale. But I made the HUGE mistake of purchasing online (shipment via UPS). Best Buy never explained that they require someone be available IN PERSON to receive the UPS shipment. Not merely a proxy signature on the UPS sticky note, but someone at home! I work during the day and can't take a day off to stay home for UPS. Consequently, after 3 attempts to deliver, and despite my having signed the UPS "attempted delivery" sticky note, my iPad is now being returned to Best Buy. I'm out of luck. I get my money back, of course, but what good does this do me?! The best that Best Buy offered is to "let" me purchase a new iPad from my local Best Buy store at the same Black Friday sale price... but only when they get their item back from UPS... meaning about 2 weeks AFTER the day of my original online purchase.

Spent $2900.00 for TV and Blu ray. Was told items were in stock. They scheduled delivery for one week later. Would not specify a delivery time. Only said delivery will be between 7 AM and 7 PM. Great! Why a 7 day delay if the items were in stock? Now I am required to take a day off work to sit around the house waiting for a delivery at a time that is most convenient to Best Buy. Customer NO SERVICE said, "That's the way It is." I will think long and hard before I shop again at Best NO SERVICE BUY.

I went in hoping to buy a Wii U console bundle. As I don't play any games, I wanted to ask questions. I had to go through 4 different staff as they passed me along saying someone else knew about the games. After 30 minutes, a man at customer service told me they don't hire anyone with any knowledge of games but rely on customer's own knowledge to make purchases. If they are not providing any service other than leaving the products on their shelves, they should be pricing them much lower.

I purchased an item online during a Black Friday special. Got a confirmation for the order. Then FIVE days later received an email stating the order had been cancelled because the item was out of stock. Not only did they advertise an item they didn't have in stock but they didn't even have the decency to inform me in enough time to take advantage of other Black Friday or Cyber Monday deals. Now I have to hunt down another Christmas gift. But hey the $10 in credit they offered for the inconvenience should apparently make it all better. I will NOT be shopping at Best Buy or through bestbuy.com again. Horrible business practices!

Worst experience. You can't hear what they are saying, they put in all wrong details while placing the order. I had call thrice still I don't see my order in my account. Next day when I called them to check the status of my order, they say it's cancelled. I don't understand how stupid that is.

Ordered iPad on Nov 26 with delivery date of Dec 3. Since Nov 27 online status has said "preparing for shipping". On Dec 1 called and waited 20 minutes on hold, had a customer service person tell me he will check and left me on hold for next 20 minutes. Called back and after another 20 minute hold got representative name Vibe who was completely inept. I asked if they can either confirm shipping date or have me pick up in store. After 15 minutes he said no to pick up in store but item will definitely arrive Friday. I asked him to send an email confirming that. First claimed he can't send email, then said he would send one. I wanted him to stay on the line until email arrived. After 15 minutes he just hung up on me. Called back today and very professional rep said should ship soon, person yesterday should have done more, but no promises on when it will ship. Website still says "preparing to ship" and I never received any email confirmation.

I went looking for a charger for my MacBook Pro, 2 years old. The girl there assured me that there was only one kind and I went on my way. Arriving home, I discovered that it didn't fit. On returning it, not only did I find out that they don't carry the charger for my MacBook under 2 years old, but that they don't even know about it. They kept insisting that my computer was dated, even though the charger box was labeled 2012. After talking to Apple, I realized that it is not my computer that is dated, but the product that Best Buy carries is dated. I am very disappointed that the people on the floor there would not only sell me the wrong product, but insist that they carry the right product without understanding. Next time I will buy direct from Apple or from the local store that I ended up finding the charger that I needed at.

I went yesterday to Best Buy on John Hancock tower to upgrade my phone & get the galaxy note with the Bestbuy gift card!!! First the lady I believe her name was Sabiana had no idea what was going on with whole thing until I showed her the promotion e-mail that I received. So she went to her manager to ask him if that was true! It's like I was lying!!! So now she came back & I told her that I want the note gold. She went back to ask her manager if that was available & they said "they have 2" & then we start the process at the same time she was talking to other customer & left me for like 15 min. Now she's back finishing my application that she couldn't find it coz I'm not AT&T customer. I was like "I've been with them over 5 years". She was like "here I can't find it".

I had the worst experience at Best Buy. On thanksgiving day I stood hours in line to get the door buster 49 inch t.v on sale for $149.99, however when I finally got into the store was told it was sold out. They only had 50 in store. If I joined another line they'll place my order for the t.v online and ship it to my address. Took the day off because I was told I should receive the t.v on Sunday. Waited until 6.30 pm so I decided to call Best Buy because my t.v still hadn't been delivered. To find to my great surprise the t.v was out of stock after waiting on hold to speak to an agent that my order was cancelled because they run out of stock on the t.v, so I could either wait 30 days for my money to be refunded or go back to the store for a refund. Although I explain to the agent I didn't want a refund, I just wanted my t.v, she informed me she couldn't do anything her end so I have to take it up with the store.

The 26th of November could not place order on online site. Called into call center for manual ordering. Talked to 3 associates. 1st unaware of allowable number of gift cards (disconnected). Order not complete. 2nd associate placed order; but no confirmation email. Concerning her billing numbers and the verbal product order number (her numbers don't match). The 9 gift cards were drained to zero to pay for purchase. Please see: gift card legal concerns of past. The sense of confusion this caused me required me to call back third time; for confirmation email and to check balance on cards (showed no order # or wrong number in system/money on gift cards was withdrawn).

Look, I have always been a fan of Best Buy, but my latest purchase has resulted in more headaches than I could imagine. I bought a brand new HP computer, and there is no other way to describe it than a big old POS. It's essentially a paperweight, and I suppose it's good for surfing the internet, but the Start button doesn't work... I can't get to my apps, and every time I boot the computer, the computer crashes! Seriously??? When you spend upwards of $800, you would think your purchase would be a good purchase, but this has been a miserable experience.

Was interested in a Samsung TV. Not in stock, no big deal. So I go back online and find an LG. After doing some research I decided to go forward with the purchase. I log into my BB account (log time BB customer). I add the order to cart, select extended warranty. Continue to check out it asked me to select store. It stated not available till 12/9 (no big deal wanted to lock price). Then stated not available at this store. I check others close to home. Not one had it. Then it prompted me to get home delivery (wasn't a fan of that in case of damage) but they said no delivery charge or tax (sounds great!). Not so fast. It said not available for delivery in my area. Called the 800 number, thought there was an issue with website. Operator stated she would do the order for me. Then hits me with if I can't do it online neither can she. What a waste of time. If they don't have the product why advertise it?

I placed an order online on Black Friday for a Microsoft Lumina 640. It was in stock and I purchased the item and was waiting to get my confirmation in my email. I received a message that it was a problem with my credit card, so I went back online and made the corrections and submitted the order again. I contacted customer service at Best Buy to see if the corrected information was listed and that the purchase was satisfactory. After placing me on hold for what seemed liked an hour, the rep comes back on the phone to tell me that he cancelled the order to make a new order but unfortunately, the product was no longer available and that it was nothing that he could do!!!

I have always had wonderful experience with Best Buy and when our appliances went up I immediately said I wanted to go with Best Buy. Boy was that a mistake. We ordered a new refrigerator, stove, microwave, and dishwasher and was given a delivery date of the day before Thanksgiving. My husband took off work and worked hard to get the old, non-working appliances clean and ready to go. About 30 mins after the window came and went we called Best Buy to find out where they were and was told that they were sorry but "we forgot to call you to let you know we are not coming."

One hour on phone with customer service call center. Representative did not speak or understand English language well at all. We finally gave up on our $86 due to us and took a partial amount due back. We were to get 10% back to spend in Best Buy for opening a charge card account, as well as our reward points.

I had a coupon for 220$ for a Samsung 48" class HDTV. When I got to the store, they had the TV with the exact name, description and picture on the shelf. When I tried to purchase it, the customer representative said that although it has the same name and description, it was not made for Black Friday and they could not honor my coupon! I called customer support, and a representative named Matt ** said that it was up to the store's discretion whether or not to honor the coupon and there was nothing they will/"could" do for me!!!

I order a fire tablet @ 6:00 am in the morning. The system show that order takes about 45 minute up to 4 hour to get the order ready and will get an email when it does. Anyways, 7 hours went by but I still didn't received an email so I decided to call the location where the item was supposed to be picked up from and they've told that there wasn't even any order in their system. Now I can't do a refund because it takes 3-5 days to have your money back in your account. Do not order from these guys.

Man, Best buy ordering experience and delivery setup is a mammoth nightmare!! For 3 days, I have been on the phone for over 2 hours and still no delivery setup. Why? Because they lost my order, changed the actual unit sitting in the store I bought to a back order and moved my date 18 days and customer service has hung up on me all 3 times while I was on hold. It take 15 minutes to get through, then you get transferred to someone else, then you explain everything all over again, get put on hold and than disconnected. My suggestion? If you can, your appliance from anyone else anywhere else do so. Do not buy from Best Buy-(Worst Buy).

Last Spring, I bought a Lenovo computer from Best Buy. We were happy with the sales price and the computer, but immediately concerned that the one-year security we had been promised had somehow turned into security of only 6 months and came in the form of a disc which had to be installed by us. I didn't buy Geek Squad protection because I planned to install AVG on my machine, but since they had given me the free security we did install that. Immediately, I noticed that something seemed to be wrong and that somehow I had immediately picked up a virus of some kind. I called the store and there was still time to enroll in their Geek Squad protection for $100 which I did and then brought the machine in to be repaired. After looking at the computer and the security I had been given, I was told that the security disc was "out-of-date" and that they had installed the one-year security which I had originally been promised.

I was singled out and told to get out of the line if I was not purchasing a computer. There were more employees in the store not working, just walking around the store, and not taking the initiative to help. I work hospitality every day and the way I was treated, makes me not ever want to go to that Best buy again. It left a bad taste in my mouth and horrible experience for me and my two sons. I started to throw my items in his face but I decided to hand them to a friendlier associate and proceed out the door. My dollar counts but I will not give this store a second chance to make a first impression.

Some months ago I bought a 22 inch flat screen from the Best Buy in Auburn Hills, MI. The base was broken, so I took it back the following day. At the service desk, the clerk heard my story, then called for the manager. His first words to me were " You broke this didn't you?" When I protested, he told me I wasn't a good customer because I had never bought anything there before. This was a lie, because I had purchased my last TV from them. Long story short, he would not exchange my TV or offer any solution. I will never shop there again.

I am contacting you in reference to my Best Buy rewards account last four #**. I logged into my account today ready off my reward certificate to shop the Black Friday Deals. I was shocked to find out that all of my points and certificates were gone!! I didn't receive a email or any correspondence from Best Buy in reference to this. I have bought 15-20k worth of items over the last few months from Best Buy to earn points just for use during Black Friday. I was advised by Best Buy customer service that I have been flagged as a "reseller." I am a full time police sergeant as well as the owner of ** (**.net). As you can see I don't sell video games on my website.

I bought a surface pro 4 last month and its software is troubling me, I took it to Best Buy for exchange/help. Instead of helping me, they start asking me if you have geek squad protection, as I told I don't, they were like "we cant help you then." I'll never ever buy anything from them again and I'll recommend Costco or Target. They have way better customer services than best buy.

September 7th I purchased over $7000 of Kitchenaid and LG appliances with a 5 year Geek Squad warranty and scheduled a delivery date of Nov. 2nd. I called the store a week before the scheduled delivery to make sure everything was good for that date and was told there were no problems. By the 2nd I did not receive a call or a delivery and spent 2.5 hours on the phone with Best Buy customer service, the store, and XPO delivery. They re-scheduled for the 4th. On the 4th, the same thing... No call and no delivery. That day I was on the phone for 4 hours and was told by Fabian, the Bee Cave store manager, that he would work on it and call me later in the day.

We bought an "open-box" computer from Best Buy on 10/25/2015. The associate told me there never were any problems with their open items. I was wary and asked many times whether I could trust this computer, he emphatically told me "yes". On 11/19/2015, we discover an inner crack on the screen/monitor of the computer. To address this I took the laptop in this afternoon to Best Buy on College in Fort Collins and discussed this with Assistant Store Manager, "Kimmy **". We had bought the full warranty costing 99.99 (1yr GSP&S), paid $567.99 for the laptop with "Open Item Discount" and the additional $99.99 for warranty.

My ex wife, without consulting me, bought our daughter a Dell Inspiron 2 in one laptop from best buy. The second day we had it the laptop forced me to do what windows 10 calls a system reset, essentially a system restore for us tech geeks. After said system reset the computer continued to crash approximately once every three hours. The computer eventually forced me to do another system reset. Since the computer was new I let dell tech support log onto it to try to fix it, when they got finished it required an additional system reset. After all this the laptop would crash every hour, my daughter of course didn't want to lose her laptop for weeks but the only choice I had at this point was to take it back to best buy, an hour drive from my home.

First off... I do not understand WHY you would run a BLACK FRIDAY SALE 2 weeks before and NOT OPEN UP YOUR DELIVERY SCHEDULE. If I heard ONE more time, "I'm sorry for your inconvenience but with our black Friday specials going on we are slammed with deliveries. The deliveries are only open for 3 days per week. Tuesday, Thursday and Saturday." Doesn't make sense!!! My situation was the sales associate stated that when the warehouse called to let me know our delivery timeframe we could change it. He did not state that for 70$ you can guarantee a timeframe??? The warehouse called to give a timeframe that did not work for us and would not work with us at all. So after 3 days and still not delivered I was put in an inconvenient situation, which not one person I spoke with would help me in this matter. Not one. The only person that was great in my whole experience was the truck driver!

I decided to give Best Buy to try and purchased an HP laptop. Within a month it would not turn on at all. When I tried to return it with the receipt I was told that it was outside the 14 day return period. When I advised that I had read the return policy and defective products fall outside that time frame, I was told that because it has a manufacturer's warranty that I would have to go through their geek squad to first try to see if they could fix it and then, if they could not, they would send it to the manufacturer, who then, may or may not, fix or replace it. When I asked what would happen if the manufacturer could not fix it or replace it, I was told I would (eventually) get a refund from the manufacturer. When I asked to see that in writing they refused and sent me over to the geek squad.

I bought a dryer which was delivered damaged to me. I returned it right away. Driver did not call back with return and when tried to order another dryer no discounted given for time spent and waiting. I am never buying anything else from there.

Sold me a defective computer (their words) and offered to rebuild it. So I paid full price for a refurbished computer. Putting all that aside in 4 weeks, not one returned call from either the local store OR Corporate Customer Service. We are banning all employees from purchasing any company equipment from Best Buy.

I bought a 40" flat screen Insignia TV from the Burbank, CA Best Buy Store on 4/22/12. Within 8 months it developed a loud audio buzz. At 10 months, I returned it and the Geek Squad at BB could not fix it. I am 64 years old and have owned tv's that lasted 15 years or more, so, I am thinking this is just an aberration. One bad TV. So, they gave me some credit and another Insignia TV on 3/18/13, costing me $109.88. Ok, That seems to work out. Now the replacement TV has failed, it will not turn on, absolutely dead and I'm told it needs a $300 circuit board.

Ordered complete 4 piece kitchen appliance set on 10-28. Delivery schedules for 11-14. I wasn't happy about the two plus week wait but purchased anyway. I contacted the 888 number and the store twice on the 13th to ensure delivery was scheduled. The delivery driver also called on the 13th to schedule the time window for the delivery. I had someone come unhook the gas range and dishwasher and ice make me line. He hauled off my range to donate to charity. The other appliances were scheduled for BB to haul off.

On October 25th, 2015 I bought a gold Apple Watch Sport with the VAppleCare protection plan from the best buy on Northen Boulevard in NYC. Since I'd usually come to this Best Buy location to buy my electronics I figured I'd come here to buy my Apple Watch Sport. After purchasing my watch, I enjoyed it for the first 15 days or so. This past week it has proven to be useless and I feel like it has not lived up to what it should be. So, 21 days later I thought it was time to return it. On the receipt, I noticed it said "15 day return policy" and said to myself "this can't be". So I called Best Buy, and after waiting for ten minutes on as my account "loaded" I was told I was out of the 15 day return period (by SIX days) and I could not return this product. On top of that, I was told to get a 30 day "extended" return period I would have to become an "Elite member" (meaning I would have to spent $1,500 on "select" purchases).

I went to Best Buy in Littleton, Colorado on University Blvd and purchased a $280 TV and computer. When I opened the package, the TV had some damage. When I called Best Buy, they were going to replace it but when we got to the store the manager accused us of causing the damage. He would not replace it. So we took back the computer as well and will never do business with Best Buy again. We've purchased most of our TVs at Sears and have NEVER had any problems taking anything back. I will also take all my business purchases elsewhere.

Spent $2,250 on a LG Washer/Dryer. They delivered a defective washing machine and their delivery people are unable to perform any electrical work so while they say they will install the machines, they will only do certain things. Since the washer was defective they took both machines back. I tried to reschedule for the next day but they couldn't fit me in. I rescheduled for another day that my husband would be home so that he could perform the electrical work that they wouldn't. They confirmed the appt. but then I received a text message saying that they rescheduled my appt. for the day after I scheduled the appt.

My son purchased a new galaxy s6 Edge from Best Buy Macon, Ga. The store rep told me my phone bill would not be affected. That was not true. THEN a couple days later the phone fell off my son's knee while he was sitting in a computer chair landing on carpet and the screen cracked (the phone was in an otterbox). A few days later the phone screen stopped working. He took the phone back to best buy and was basically told, "you are out of luck." We know the phone cost 700+ dollars but tuff. This happened after the best buy rep told me & my son at time of purchase that the phone was covered by a warranty for 1 year and no other coverage was necessary. Never mentioned a insurance plan. A member of Best Buy's geek squad said the phone had to be defective and should not have been damaged. The Best Buy manager & store Samsung rep has still refused to assist us with this defective phone. I guess "tuff **" is their new motto.

Today, I was informed that I lost my 10% money back rewards because they expired! 1. Nobody told me they would expire and 2. I feel that I was looped and running in circles causing them to expire. What happened? I wanted the NEW iPhone 6S when it come out. I was told I can wait. I tried to pre-order... I spent an hour trying to pre-order... She was rude and not very knowledgeable... Well, nothing happened. It didn't get ordered... AND I don't know why. On advice from the Geek squad/customer service, I just called the reward department number. YES! Filled out another form online and then was told-- "Sorry, they expired. And that they are past 90 days and cannot be activated. UGH!

I ordered a cd, online, that is not available in stores. THEY NEVER FULFILLED MY ORDER. And, it's not like it's a newer cd, which could understandingly be out of order. What I ordered is about 7 years old. And, when I called the 800 number to check on why it wasn't shipped, the operator confirmed that they had hundreds of this particular cd in stock. So, the bottom line is, if you can't find it on their shelves, go to another store.

I ordered a Samsung - 65" Class (64.5" Diag.) - LED - Curved - 2160p - Smart - 4K Ultra HD TV - Black Model: UN65JU6700FXZA online, everything was great. Later on that day I found it cheaper and a Local store in Maryland where I live so knowing Best Buy have a Price Match Guarantee I called then to let them know It's cheaper and a Local big Chain Store (The Big Screen Store). After the guy did his research he tells me they cannot honor it due to it's not one of their competitors.

I ordered a movie online to pick up in store that I knew was in stock because there were a few on the shelf the night before. I go into the store to pick it up and was told that it was no picked because there were none in stock or it could not be found. So I went right over to the section that it was in and of course there were 3 copies sitting in plain view where it was supposed to be. I then took them up front and showed them that it was in stock and asked what we can do to reverse the no pick so that I can pick my order up. Because it was no picked there was nothing that they could do. I was told I could reorder it or buy it in the store. Since I paid with Paypal and wanted to pay with Paypal I chose to reorder for in store pick up. Since it was no picked bestbuy.com shows that it is not available any longer in that store, even though I had 3 copies in my hand.

Recently received a few boxes for Christmas giving and all were damaged! One box had a missing item. I don't know if it starts at their shipping facility or during delivery. But something smells fishy!

I went to Best Buy with my son to buy a USB headset with microphone for a PC. We found a set with the price tag of $29.99. We went to the register to pay for it.. the guy says the cost will be $37 + change. I said, but these are only $29.99. So he calls the department over the headsets and gets a price check. The guy in the back says $34.99. So, I go back to the aisle where we picked out the headset, so I can take a picture of the price tag. But, by the time we got back there, they had removed the $29.99 and replaced it with $34.99. Instead of honoring the price they listed, they were dishonest and tried to make me look like a fool. So we left the store and did not purchase the headset. This was at the Best Buy located in American Fork, Utah.

Last year I got appliances from Best Buy; we got fridge, range, dishwasher, stove. Everything was delivered on December, 27th so we were very excited as we started new year with brand new stuff. Later, we noticed that my dishwasher was leaking not every day but sometimes so I just assumes that it was spilled water by kids or something else. When it become happened more regularly I called best buy as I still have my manufacture warranty. I was sent to Samsung company as it's my dishwasher's brand and Samsung technician pointed on wrong installation. I have to call back to Best Buy and Best Buy sent me to the company who installed it. Well, the technician EXPIO came and he reinstalled it; then he pointed on other problem which is damaging dishwasher frame.

I bought a hp laptop in five months ago and I strongly believe it was sold to me with damages. The hard drive got ruined. I replaced it a week ago and it got damaged again, and no one from hp can help me because I didn't pay for warranties when I got it.

Ordered a fire stick from Best Buy on October 16th online. It took 4 days to get here. It stopped working, in 7 days. Emailed Best Buy and they said 2 weeks for returns, and if you count how long it took them to send it, it has been 15 days. So they pretty much said stuff, crap and no refund. I have only had it in my hands for 7 days. Bad people to buy from, I will never buy from again.

We were looking forward to purchasing our major appliances from Best Buy because of your quality products and established and well-advertised customer service but our experience has cost us many unnecessary hours of frustration. I'm writing to express my dissatisfaction with Best Buy's customer service in hopes you can help remedy the situation.

I will try to make this complaint brief and to the point. About 5 or 6 weeks ago I purchase an LG top load HE washer. The delivery was all screwed up. They were supposed to pick up three old washers and a dryer. They picked up none. They refused to take any washer or dyer. For recycling. I cancelled the washer and instead of cancelling these I'll mannered. "Adults" dropped the easier in the garage, in the middle. So I had to manhandle the older yellow washer and dryer out to the front of the garage. No service, no delivery, no set up, no recycling. Just two rude guys who did nothing. NO BEST BUY! NEVER AGAIN! Good prices, looks, nonexistent service.

Over the years I've purchased five computers, a couple TVs, and an iPad along with tons of movies, CDs, and games. I've always had good service with the company. Until today. I called last week because I realized my computer warranty was expired. When I spoke with the representative he found out instead of updating my information, the store made a new account, then sold the computer to the old account. This meant no email reminders about my warranty. He told me it'd be back under warranty in 5-7 days and I'd get an email verification. No email. So I called back and was told, no. They decided since I got a receipt it was my fault. Because a three year old receipt is so easy to read. Why tell me it was their fault only to turn around and blame me? I'll definitely be canceling my Best Buy card and won't be back.

My husband and I ended up needing a new TV after 6 years since it stopped working, so we went to Best Buy to purchase a new one. We are a young couple living in a very expensive city so for us this was a big purchase. We decided on a Samsung 55" LED Smart TV and we loved it! We got a ton of compliments on it and were very happy with our purchase. We also purchased the 5 year protection warranty. For me this was a no-brainer, I had purchased a warranty on a computer in the past and it was a life saver, so I figured we should buy one for the TV as well.

Received Keurig coffeemaker for gift. I brought it back to Best Buy with gift receipt and wanted a better, more expensive model and pay difference. They made me pay full price for the upgrade and give me a gift card for the one I returned!! I figured I would be able to get satisfaction from home office but to no avail. Obviously, I will not go back to Best Buy, EVER!

The worst experience!!! So much money spent at this store. Never again! I purchased an additional 5-year warranty to cover my tv. I contacted geek squad 3x and the store 4x. When I attempted to reach the store they intentionally hung up on me 2x! I waited for 10 minutes each time then they answer and I heard them hang the phone back down. I show with geek squad and said they would send a tech out. Not once did anyone come out. They are taking me my tv is not covered by my warranty. I have had this tv 5 months. $1200 down the drain!

I would like to start by stating that I never write reviews. However, my experience with Best Buy was so horrendous that I felt compelled to let others know of my experience and hope that Best Buy management actually reviews and changes their policies. I went shopping for a new TV for my parents as an early Christmas present this past weekend. I initially bought an OpenBox TV. The sales lady assured me no parts were missing. While I was provided wrong information, I do take responsibility in that I should of checked myself. Turns out that the very important stand was missing. I unfortunately found this out a day later when I was reviewing my receipt. I had paid extra for the TV to be delivered so the TV was still at the store.

As soon as I pay off my Best Buy Card, I will no longer step foot in Best Buy ever again. The first time I had a DVD Player, Back Seat headrest installation and purchasing took 4 months and headaches that came with it. This time I purchase a refrigerator back in September, it's November and all I wanted to do was confirm that my expected delivery date was still on schedule. So I wouldn't lose an entire day waiting for a delivery that might not even come, so I call the store in Mohegan Lake, NY. The person answering the phone was very hesitant in giving me her name. While I'm trying to tell her my reason for calling etc. She rudely interrupts me, asks me for my order #. I give it to her while she sounds like she's talking with someone else. She says: "Yes it will be delivered" When I ask her to confirm the address on file. She says, "Hold on" and puts me on hold. She never took down my order number. Horrible.

BEWARE ONLINE SHOPPERS OF BEST BUY!!! They have come up with a new tactic to get your money. I recently ordered items online from Best Buy. When I checked my balance on my card, I discovered that had charged my card twice for the items. I called the customer service at least three times and was told the money would be replaced in 8 days. The representative refused to let me speak to a supervisor. I called my bank and was told only the store could release the funds. Thank God it was not a huge amount they took out. I WILL NEVER BUY ONLINE FROM BEST BUY. This left such a bad taste in my mouth. I doubt if I will ever be able to go back into a Best Buy store again. Can you imagine how much interest they are gaining by holding my money and others for 8 days? I paid for the item, why is there a need to hold additional funds? I know this has to be against the law. Can someone tell who to call?

Best Buy has a terrible delivery team. The first team that delivered my washer was cooperative, but took out my railing in the basement in order to fit the washing machine but did not put it back on before they left. The second team immediately refused to accept my haul away item. It is one for one and does not have to be the same appliance. I had contacted the warehouse and they confirmed they can take my refrigerator for the dryer. The team refused until they spoke to their supervisor. Then they said the measurements will not work. I refused to accept their delivery and asked another team to be sent. The second team delivered my dryer and TOOK OUT the doors to the basement. The refrigerator would fit but they claimed that they do not haul it away.

Back in April of 2014 I purchased a Samsung Galaxy S5 phone at Best Buy. The representative offered me a "protection plan" through their Geek Squad for my phone for 2 years which was $199.99 + tax. He proceeded to explain that there would be no deductible if I had to take my phone in to be repaired or replaced. He said if my phone had to be replaced I would get a new phone that same day and if that model was not available I would get the current model at that time. I've had my phone for a year and 6 months and the charging port cover and volume control button have fallen off even though I keep my phone in an Otterbox case. I went to Best Buy to see if the phone could be repaired to which I was told by the Geek Squad representative that my phone could not be repaired and I had a $162 deductible to pay so they could order a new phone.

Purchased a printer and ink 3 days ago for home delivery. I should have realized there was a problem when 3 different sales people were asked questions about the product and didn't know simple answers such as "how many copies per ink supply". I finally went on-line and found the answer I wanted myself. I then opted for home delivery and was told I would receive my order today Monday. I was also told the tracking no. would be sent to me. Still no tracking no. I phoned the 866 number and after sitting on hold for 10 min. was cut off or hung up on. I then phoned the Cambie Store and spoke to the manager and all I got from him was "Oh that Sucks" very professional. Needless to say I am cancelling my order and am off to London Drugs to buy a printer.

I ordered a keyboard case for my Samsung Galaxy S Tab from Best Buy online and picked it up in the store. It connects via Bluetooth, but it doesn't recognize my device, so it's a keyboard that doesn't work. I called customer service and spoke to two women for a total of 35 min. After I was on hold. They were the most useless people. The second woman did not speak English very well and kept asking me for the same basic information over and over. I could hear her typing on a keyboard and it was painfully slow. Hmmm... perhaps this is not the best position for her?? This is the worst customer service I have ever experienced in 50 yrs. How do they stay in business? I WILL get my money back and head straight to Amazon for a no-hassle purchase.

Me and my wife and daughter live in New York City housing. We all decide to buy our own refrigerator so we happily go to Best Buy in Gateway. Sale asst. Jessica, nice person. Manager with dread, forgot his name for a reason, he the worst. Felt like I was getting scam from the start, but a happy wife equal a happy life. He's talking extra for everything I paid for. That's one I paid for installation. Why would you charge me twice now? I want my money back cause can get a set time for delivery. It can't be done it a credit card order and product is in transit. Ok, this Thursday, suppose to be deliver on Friday.

I purchased an Apple laptop ($1000+) and opened a Best Buy VISA in order to receive 10% rewards on my first purchase. In the process two rewards accounts were opened and Best Buy cannot figure out how to merge the accounts so I can use the points. I've spent more than two hours on the phone with different people each time who cannot help me. The service is HORRIBLE. After three calls they still do not know what to do and REFUSE to make one service representative responsible for seeing this problem through to a resolution. It should not be this difficult to receive a certificate for rewards that have been earned. "In order to use rewards online you must have a certificate #." Bottom line, DO NOT open a Best Buy Visa for a rewards certificate. It will not come attached to your credit card statement like most companies. This company selling "technology" has the worst technology EVER!!!

On 10/25/15 I went to the Best Buy in Manahawkin, NJ to exchange a damaged product I received in the mail. They told me they did not have the item in stock and that the Best Buy in Brick, NJ had one left and to call them and they would hold it for me to go pick it up. I called them while in the parking lot of the Best Buy in Manahawkin and was immediately put on hold. I was on hold for 40 MINUTES. When I got to the Best Buy in Brick, I walked into the store while still on hold and asked to speak with a manager because I was so distraught. When the manager came, her only response was "I'm sorry, we only have one person answering the phone. What do you need?" The sheer lack of customer service is appalling. I will never go back to that Best Buy again. I am utterly lost for words at how uncaring those employees were, the manager especially.

Best Buy store in 2300 Petrie Ln Lanham Md 20706 is the worst customer talented store. On 10/25/15 at time 16:48 hours I called an help of a staff that I needed iPhone 5S protector case and my son choose green color which we took to a cashier that scan the pack and I paid $49.99 + $3.00 = $52.99. On way home my son alerted that we bought a wrong thing and in about 20 minutes I retired to the store and waited on the line for 25 minutes at customer service to attend to us. As I returned the pack the lady that attended to us was snapping at me saying "I'm not taking this back". I was SHOCKED that a pack I just bought from this store now telling different story that I swapped the case: false allegations. The man who claimed to be manager name agent ** said the same statement as the first customer service lady said.

Terrible service. Don't use them. They were very unprofessional. They sent me many versions of a contract to sign. All of them had errors, misspelling, no price, no date. Completely unprofessional. They were unable to answer questions about the products that they were selling to me. At the end they refunded my deposit of $5,000. Then two days later made unauthorized charges on my account for $10,000. I had so many wasted calls and emails dealing with them. I lost two months on my AV installation project. Don't waste your time.

I purchased a whole new set of LG kitchen appliances (refrigerator/freezer, dishwasher, oven, microwave) from Best Buy. I also had Best Buy deliver, and install the appliances with the install kits that I also purchased at Best Buy. I intentionally purchased and had everything done by Best Buy in order to avoid any finger pointing later if a problem were to occur. Well about 2 weeks after install I discovered water leaks coming out of the dishwasher and as a result kitchen cabinets and wood flooring were damaged. I immediately reported the situation to Best Buy and they in turn had me contact some other organization that handles these situations for them. Well, to make a long story short, Best Buy DID NOT take ownership of the situation, but instead everyone is pointing fingers to everyone else.

I purchased a dishwasher and received an $80.00 rebate. I tried to make a $37.00 purchase using the rebate and was told my purchase had to be at least $80.00. I said give me the balance in the form of a store credit. They said that can't be done. This is my money and I should be able to spend it as I please. I contacted customer care and they will not change their policy. Ridiculous!

I bought a nice Whirlpool Fridge 3 years ago and had it delivered. The thing worked fine up until several months ago when I started to notice water on the floor. The freezer pan would fill up with water and freeze until it would start to leak out. I tried to get Best Buy out to look at it and couldn't even locate a store with repairmen. All I found was Geek Squad for electronic issues. I'm using a local repair shop who came right out and are fixing it. It is a drain issue and very common. I'm a little put back by the repair cost, but at least they came right out. No more Whirlpool or Best Buy appliances for me!

Saturday I lost my wallet with $250.00 in it. I wasn't quite upset at losing the money but more on my carelessness. Yesterday, my daughter called me and said that her manager asked her if she had lost a wallet, and she replied, "No". Then she asked if she knew someone with my name and she replied, "that's my mom". Her manager told her, "Well, a wallet was found with your debit card and hers and $250.00 in it". When my daughter told me this, I felt like crying because never has God failed me and because I had not a hateful heart he gave back to me what I had lost. I am so grateful for the manager at Best Buy, but mainly the employee who found it, although I was not told her/his name, God please bless her/him abundantly for their good deed.

I will write a review on every site I can to ensure that every single consumer knows not to give Best Buy any business. My husband and I purchased our kitchen appliances through Best Buy in August of 2015. Two months later, we have experienced four installation attempts with a different excuse every time and are still missing our double ovens. They outsource installation and have incompetent middle men. They have incorrectly measured, incorrectly scheduled, and dropped the ball on work order forms.

On 10/19/2105 at 2:50pm my daughter and I went into Best Buy located on Blue Bonnet next to the mall of Louisiana in Baton Rouge. When we walked in there were two door greeters, which did not say a word to us, and watched us as we walked over to the Mobile center to look at cell phones. I approached the girl behind the counter and asked her about a phone that I saw online, and she checked to see if they had any in stock, and her phone rang, it was the door greeter/Manager. The girl answered the phone and started laughing and then told the Manager, "Yes she asked about and she named the phone I wanted," while laughing. I thought it was so strange, rude and unprofessional. I didn't understand why the Manager would call her to make her quit waiting on us to talk about us and laugh. There was NOTHING funny.

I used Best Buy to purchase all my household appliances in the last 8 years. I bought 65 inch Samsung TV 8 years ago close to $2800 purchased extended warranty $400 paid, Washer and Driers front load in 2011 (paid additional 300+ for 2-yr extended warranty), wall microwave oven 2011 (500.00, paid somewhere around $170 for extended warranty), Samsung notebook ($800) didn't buy extended warranty because family member fixes laptop for living I didn't see a need. And finally I bought Samsung refrigerator French double door with bottom freezer close to $2000.

I bought a prepaid virgin mobile cell phone. The phone had a problem and wouldn't hold a charge so I went back in 6 days to exchange it but they didn't have any more in stock so they are like "We can order you a new one. But if it doesn't arrive in 7 days you'll be past the 14-day return policy so you won't be able to return it". I'm like "there is no other ones and the phone is broke - that's not my fault". The guy was so rude - he's like "Well get a different phone. There was only one VM cheap junky phone there". I'm like "I don't want that".

We ordered a washer and dryer from Best Buy - models (WCVH4800KWW) and (DCVH480EKWW) along with a stacking kit and power cords. August 20, 2015 - Order Placed and Confirmed. Sept 1, 2015 - Original Scheduled Delivery Date. August 31, 2015 - The day before the delivery, I called to confirm delivery and was told that the items were backordered - specifically the dryer so the new delivery date was now going to be Sept. 18, 2015. I should note that no one had reached out to me to confirm the change in date - had I not checked, I would have been waiting around at home. I also had to book a contractor to install a dryer vent in advance so there was a scheduling dependency on this appliance installation.

I purchase a refrigerator from Best Buy #952 in Baytown Texas on Garth road. I ask if they had one in stock would I be able to get it loaded and tied down. They told me if I had some rope they would help me tie it down. But after the two boys loaded it they started to walk away. I ask them to help tie the box down and they refused to. I thought they were being very rude so I told them to take the box off of my truck if they could not tie it down.

I know exactly why I don't shop at Best Buy anymore. First, the last time I bought a laptop I paid cash for it. I decided to return the unit within the 15 day window (unopened). I soon found out that because it was more than $600 dollars I would have to wait up to 10 days to receive a refund check. LOL! This is supposed to be a Multi Billion Dollar company. They can't even refund you by the same method you pay for merchandise. What a joke!!!!!

I bought a laptop from this store, 9-30-15. On Oct 14 I called and asked if I was able to take the laptop in and get my money back due to malfunction. I was told yes that I had until Oct 16, 2015. I went to the store on the 15, the next day after the call, and the assistant store manager made me get store credit instead of giving me my cash... Although I told him that his associate the day before said tomorrow the 15 was okay. The manager I was talking to basically said his associate would have never told me that... Pretty much he should have just called me a liar.

Do not give these dishonest incompetent thieves your money. They messed my car up and refused to do anything about it. They treated me like garbage for years trying to resolve it.

I purchased and expensive Bose device. I started having problems with the connection since I purchased that device. I had to travel many times therefore I did not get the chance to return the item on time. I took back the item after a year and they did not take it back. The item was discontinued. Apparently there were problems with that device in general. It was obvious that I did not break the device!!! They still told me that since it was over a year ago they would not exchange it or credit me. This is the last time me or my family will purchase anything from Best Buy. No wonder their ratings are so low. Their customer service is horrible.

We ordered a DVD on September 27, 2015. The website states that in Alberta we will receive our DVD in 2 days. A week later, we still had not received it, so we tried to track our order. Every time you click on "track order" whether it be on the Best Buy web page or from the link on your confirmation email, it would take you to a page that says "This page is no longer available". As well, when we clicked on "cancel unshipped orders", it also took us to a page that did not exist. We ended up getting the DVD today, October 13, 2015... so the 2 days actually took 16 days!

You mention in your response that in April of 2015 you received a "request" to stop the automatic payments, and that resulted in my default and deferred interest penalties. At first blush, this may seem to legitimize your actions. However, you fail to disclose that such request to stop auto-payments did not come from me, and, most importantly, it was not authorized from me. I do notice, however, that you fail to include in your letter that such a request indeed came from me.

I decided to return a notebook I bought at Best Buy because it wasn't what I hope and I also found best prices elsewhere. The point is that I read the return policies of this company, citing: we will refund your Money in the same way you paid the item. If you pay more than $800 in cash or more than $250 with a debit card without the logo of a major credit card, we'll give you a refund check Within 10 days. In my case, my mom paid with a Visa credit card but they decided to "send a check" and I'm still waiting for almost a month I returned the item.

Get emails on a store sale I don't know how many times a week. SALE only for four hrs. I don't give a ** for a four hour sale. Next it be "Hurry 4 minutes to get here for the four minute sale." Whoever thought of this should be fired and not allowed in a store.

I upgraded my phone because of a great quote they gave me. It turns out they were wrong and my bill went up by almost $40. When I went back, they admitted their fault but said they could do nothing about it. What a shame! They should not be in business if they are giving people the wrong information! Now AT&T doesn't want to help either and by the time I found out about my bill, Best Buy wouldn't even take the phones back. It is sooo frustrating! How irresponsible on their part!

I bought a product for a gift a couple of months before I gave it to my wife and the piece of ** Lenovo ThinkPad did not work. It is a pile of ** and the customer service is even worse. I would highly suggest you never shop at Best Buy. They will ** you.

I ordered 5k in appliances from Best Buy. They called me at 10 pm the night before delivery and informed me they did not know when my order would be delivered. This was after I received an email guaranteeing a delivery time. I asked the rep about canceling the order and receiving a refund. She said she would check about canceling. After a few minutes she came back stating she cancelled the order, but it would be 4-5 days for a refund. When I questioned her about the time, she told me that's just the way it was and hung up the phone.

My wife and I just returned from Best Buy in Brentwood, CA. We had been instructed by Geek Squad to take our recently purchased printer (HP Envy 7640) to that store and it would be returned to HP for repairs that would take two to four weeks. When we arrived, we were told that the computer was giving "cryptic" instructions -- whatever that means!!! The customer service clerk indicated he would consult with his "manager" - a guy named Jose.

Ordered washer and dryer, delivery came on 3rd week on a Saturday 7 a.m. Missed it cause they said no one answered the door (who wakes up that early on a weekend?). Didn't try to call so then had to reschedule but not on my convenience but theirs. I wanted it early like that one Saturday but now it's at the afternoon. (Got me thinking why didn't they just drop it on the afternoon that Saturday?). Just saying people have other things to do. Never will I use delivery service from Best Buy. I will let all my friends know and write as much bad reviews that I can regarding their delivery time, schedule.

My recent experience with Best Buy. I was excited when Best Buy finally got the Gear S2 classic in stock, so I went to order it with my PayPal, and the Best Buy site says, "PayPal cannot authorize, please use a different form of payment." So okay, I enter my card and finish my transaction. Moments later I am charged by PayPal for the total. Moments after that I receive an email saying Best Buy failed to process my debit transaction (because PayPal took all my money XD). So I call Best Buy and they say that my item will be delayed until they have my debit payment. I tell them PayPal already took the money and is awaiting Best Buy approval. Best Buy support then tells me they have no record of me using PayPal with them and they would be unable to change the payment type.

I received a damage item and requested that item to be replaced. That replacement order was cancelled. Best Buy customer service did not know what was going on. They said they were going to call me back the next day. No one called back. I called again and was sent to the "BACK" appliances department. I was put on hold for more than an hour! When they got back they told me they found out the item was no longer in stock. Cue: long pause. I had to ask what do I do now? Then they proceeded to tell me that they will have to cancel my order because there's no inventory and they can't do anything about it. This is after they have wasted 2 hours of my day. The next day I find out they have inventory now. MORE PROBLEMS TO BE CONTINUED!!! Best Buy have not resolved my issues and have not offered me anything for my troubles but more troubles.

This location has several sales professionals who are great but there's a real problem with some of the operational processes. We are in the process of doing a remodel so I went to Best Buy to buy several items. I bought eight items on Sept 7, 2015. One of the items was a Bosch microwave. I was told that if I wanted the Bosch microwave and trim kit to be delivered with the other items it would delay the entire order by several weeks. The solution which I agreed to do was pick up the microwave when it came in. Based on that advice I paid for the entire order and was told to call back around Oct 7th to pay for and schedule installation of the microwave.

Two weeks ago I bought a dishwasher online and was told there were two in stock. A delivery and installation time were confirmed between 4:00-7:00 PM. I was not happy about having something installed this late but decided to just go with it. At 6:00 the installer called and said he was on his way to pick up the appliance. At 6:30 he called again and said there was no appliance to be picked up. The next day I went to the store to sort this out and expressed my displeasure.

When we brought our t.v. Home there was a thin line across the t.v. We called Best Buy and they said we had to return it. My husband and I are both in our late 60s. When we brought it in the box it was very heavy and an employee helped bringing to our car. When we called Best Buy they said we would have to return it. If it broke on the way there we were without a t.v. and the money. After so many frustrating phone calls they finally agreed to replace the t.v. but not the frame. When they finally came to our house they opened the new t.v. It was cracked in pieces. I said "Now that's what we were afraid of." After that, they brought us another t.v. Too frustrated to deal with them again.

On September 20, 2015 I placed an online order for two wall air conditioners units. I kept receiving emails giving me updates with the date I should expect my order. After about 8 emails (they kept changing the delivery date on October 8th 2015) I get a final email that Best Buy cancelled my order. I was furious as they should have told me from the beginning that this was a possibility. So much wasted time went by. I called Best Buy only to have a representative let me know that they couldn't do anything! I will never buy from this company again - extremely horrible customer service. They are uncaring, unprofessional and it seems not important to them to keep customers happy. What a waste of time!

Tried to buy an oculus rift VR headset. The staff couldn't get the downloaded software to work and didn't seem to care. Took me an hour, left empty-handed.

I have purchased more than ten computers for the family and business over the years. I should have known not to buy again. Arguments with the managers at the Auburn California, not in my business. Nobody in the store knows what the hell they are talking about. I spent 2 hours explaining what I needed for two new business computers and they failed in a month to perform to my needs. It took me hours to return and explain and days to receive and upgrade the computers at my expense of course, and they still fail to meet my needs every single day. Failure at the performance level I require which is not that demanding is daily, frustration daily due to this is at a high, and I make sure to tell every client who comes in not to buy from this store. I will be very happy to see them finally shut their stores for good.

I purchased a WIFI Sound System from Best Buy on a Friday and spent $631.79 on it. When I took the system to my business and attempted to set it up it would not turn on or function in any way. I then took it back early the next week to simply exchange it for a new one hoping that the one I purchased was just a "dud." The young girl at Customer Service struggled for about 20 minutes at the computer and then finally informed us that they had no more in stock. I then asked what the next step was. She went and asked someone and came back and said the next step was for them to order us a new and we could pick it up later that week. She then proceeded to ask for my business name, phone number and address and plugged everything in the system. She told me I could pick it up in 2 days.

The purchase at Best Buy was great. The initial installation was on time, but when they left I found that my new dishwasher would not work since it would not drain the water. My LG Gas Convection oven made a loud noise when I tried to make cookies. I had purchased the 5 year Best Buy warranty so I called them to get it fixed. I was told at least a week before they could get back. I said that they could pick up their appliances outside when they come since I will be getting my appliances from another company.

On Aug 1 we went into the Buford GA store and purchase a LG French Door refrigerator. We paid cash; the refrigerator was delivered on Aug 4. The delivery team seemed to do a good job installing the appliance so I gave them a good tip. On Aug 6 we saw water pooled around the floor, when we pulled back the refrigerator we saw that the delivery team used electric tape all over the water line which caused water to leak and damage our floors. We immediately called the store and talked to the manager who started a claim. A few days later we got a call from Andrew ** from Best Buy Resolution Department he stated that we needed to contact Danny ** at Spirit Delivery as they are the ones that would be responsible for the damage caused by the delivery. When I called Spirit I never got a response. I left numerous messages without a return phone call. I called Mr. ** back and let him know what was going on.

Paid for a refrigerator, stove, and dishwasher. All three were suppose to be installed 3 weeks later. The day before the installation, installer said they did not have the appliances. Best Buy tried to call later that night and reschedule for a day we were not even going to be around. So 30 days after they had the money, they said they could not guarantee a delivery. I cancelled the order on all 3 pieces of appliances and will also be taking back the microwave to the store. Poor service. Poor attitude.

I was placing an online order with a special product 28,000 BTU air condition!! Only to find out this was a nightmare straight out of hell... I purchased from Best Buy. On one order three units over $3000 and they gave me the middle finger by not standing by their product and giving me the worse Service ever. The units all were shipped damaged, never received a new unit. Best Buy online service persons told me just to return the item, it's out of their hands. And guess what. I did just that and purchase them from Home Depot.

Two days ago I purchased a stackable Bosch washer and dryer for my condo in Florida. I explained to the salesperson that I was only down for the weekend and needed the delivery Saturday before 1:00 pm (as I needed special permission to have delivery on Saturday at all). He said, "No problem, they are both in stock and can be delivered Saturday morning". I paid the $2,321.00 in full and walked away happy that I was getting two good machines.

I run a small computer repair business and I do a lot of business with Best Buy and have a substantial credit limit with their credit card. As a result, a number of my clients are more comfortable with me purchasing what they need on my credit card and then adding the amount to the final invoice. They are a bit nervous about identity theft and stolen information. There is more than one occasion when I have to bring stuff back to Best Buy either due to a defective product and/or the product not meeting their needs.

I ordered security cameras from Best Buy, and was overcharged for shipping. Took 30 minutes to explain this to 800 number customer service rep., transferred to "supervisor", then promptly disconnected with no return phone call.

I received an email from Best Buy advertising among other items a portable dishwasher. It looked like something that I would be able to use. I ordered the GE - 25" Convertible Portable Dishwasher-White-on-White along with the required Smart Choice - Dishwasher Water Line and Power Cord Kit. The items arrived on April 27, 2015, and the box seemed to be in okay shape but when I started to open the box later that evening I was in for a heck of a surprise. The dishwasher appeared to be crushed.

I got an apple watch as a gift for my birthday 10 days ago, but the product kinda disappointed me. It was nothing that I was expecting. There is nothing wrong with the watch but I did not like the functions and it is not very useful for me. So as a gift I did not have the receipt which one I got last Sunday 09/27 and went to best buy to try to return it and the people in Best buy did not want take it back because it had passed over 15 days of the date that was bought (it had passed only 18 days) but of course was a gift.

We made our choices based on compatibility. The camera and laptop were to sync wirelessly in order to place pictures on our computer. Turns out it does not sync to Windows 10 which became the operating system of the laptop. Also the instructions for even wired transfer were flawed. (Not Best Buy's mistake.) But were frustrating. We call our experience getting BB'd since the people who work there talk a good line but really don't know the product.