Best Buy Reviews

Two years ago, we purchased a MAC computer, but returned it, and purchased a Dell. We also returned software related to this. I have always paid my Best Buy on time. Now this weekend I purchased a DVD player, but I didn’t realize it was a wired, DVD, but I later realized I needed a WiFi one. When I went to exchange it, they said I couldn’t because of the returns from 2 years ago. Never, never did I ever hear that with a corporate company. I knew I should have waited to buy from Amazon, but I didn’t. Now I have a machine that I can’t use. So so upset. I want to warn consumers about Best Buy policies. I am going to put this out on every social media I can. Will never go into that store again.

We bought a washer and dryer through Best Buy in 2014 when we moved to Phoenix. We also purchased the protection plans. It was about to expire so in early Dec they sent an email stating that it would expire, they offered a discounted price of $62.98. I called and bought both plans. On January 15th the charge comes across and it is $185.55! That didn't add up so I called. They put in a file... Yadda, yadda. 10 days went by with no refund on the card, no email regarding it. Hmmm. I called them back and was told, "Sorry. We overcharged your credit card. We will refund the difference on an electronic Best Buy Gift card." WTF! So they took out too much money... Money that I could have paid a bill with or bought food with. They acknowledged the mistake and then force me to go spend the difference/refund in their store???

I purchased a Chromebase online from Bestbuy.com-after it was delivered 4 days later, I found out that it was NOT compatible with what I needed for my job. I called the Flint, MI store and wanted to talk to someone about if they had anything comparable to the PC that could run IE on it. I was transferred to the 800 line where I was told that if I could not exchange it at the store that I could be given a gift card so that I could make another purchase online - it was that or wait 2 weeks for shipping and refund. So I took it back to the store, they told me no gift card, and refunded the money... Now I have to wait 5-7 days for my money to come back in my account - also might add, now I cannot work and make any money, because I have no computer. DON'T BUY ANYTHING FROM BEST BUY. NOTHING BUT THE WORST NIGHTMARE.

Worst experience ever, the company amazingly wants to deliberately ruin its reputation in Canada, I think something is going on as I bought few appliances and returned some. It's been a few months now that every day I send them emails and they don't refund it and they say something is wrong and we made an escalation request! It's amazing. I have shares of Best Buy. I'm selling them as I think they are going nuts!

Dec 29, 2017: On Dec 29, 2017 I purchased a new dishwasher to be delivered and installed by Best Buy. My delivery date was set for Jan 3, 2018 between 8a-12p. Jan 3, 2018: On the delivery day, at 11:51am I received a phone call from the delivery driver. He was 15 minutes away... Once they arrived, removed the old dishwasher, the installers informed me they could not install my new dishwasher due to the bottom being damaged. The installers called customer support and had me verify the dishwasher was in fact damaged. The BB customer support agent, David, assured me they would be contacting me to arrange for another dishwasher to be sent. Mind you, they hauled away my old dishwasher and I’m now left to look at an ugly hole in my kitchen.

I paid for a brand NEW HP Envy laptop and had it sent to my home. I bought this in January 2018. Not even a week later, I had issues with the laptop. I called HP customer support and they told me that my laptop was registered to them July 24, 2017. So I call Best Buy. Paola confirms that it is a refurbished laptop. WTF. I paid for a brand new one and they sent me a crappy refurbished one? This should be illegal! Best Buy is sending me a new one, but I don't even understand how a mistake like this can happen. I ordered it online and it should have been shipped from a warehouse. Has this happened to other people? Seems fishy to me. The case is open with them until I resolve when confirming the laptop that Best Buy is sending in replacement is in fact NEW.

We purchased an automatic start for our daughter on 12/17. She called for installation and they couldn't do it until 1/20 passed the 14 day policy. The technician let us know that there was already an auto start in the car. We had no idea. We tried to get an return or store credit, but now we are out 300.00. We are 32 days since purchase date. If they would have given us an earlier date we could have returned it in time. It's not right.

The first time I made an order in this store. I ordered the TV set-top box. On the phone came an SMS message from the bank that the purchase took place. A few minutes later, a new message arrived, about the successful cancellation of the order. All this was duplicated by email. Wrote in technical support with the question - why the order was canceled. He addressed the forum in a personal message to the store employee. It took 2 days, received no response. The first time I encountered such an attitude towards the buyer. I had to order from a competitor in Adorama. Before that, I made many purchases for Amazon, eBay, Rakuten, etc.

I was supposed to get my item after two weeks but didn't receive anything after one month. I contacted the customer service and they told me my item is lost and they will send me another one again. It is about 3 weeks after their email and I am still waiting!! I will never buy anything from Best Buy again.

I have purchased many (4-5) laptops, multiple service plans, iPads, back up drives, hard drives, etc from Best Buy. They do not stand behind their products and their service is terrible. You can never get a computer back in less than 4 days and it often takes a week for any repair. They charge you to back up your files ($80) even if the problem is with a computer you purchased from them. They have no concept of the inconvenience to the customer and do not believe that it is their problem when a computer fails 4 times in the first 6 months (store manager told me it was the manufacturer's problem that I was having. My computer stripped of all programs for the 2nd time on a new computer because of a hardware issue).

Best Buy in Bellevue, WA: Quite an aggressive and negative environment. I feel bad I had gotten slightly edgy, I am actually not like that but I have realized to be nice no matter what (I was trying to return a TV and buy a new one since the one I was trying to return wasn't streaming very well). But here's what it felt like, the person ripped the whole box to find a fault so that I couldn't return it. (Is how it felt.) Everything was there except the 2 screws which I never actually opened. I understand that it's important to bring everything back which I had. This cashier who was trained well in the negative environment wanted to charge back $40 for those 2 tiny screws. Now it wouldn't be a problem to let them take a reasonable amount.

We purchased an HP Envy laptop ($1200) and were specifically told MS Office came with the product. However after getting everything setup and transferring files from the old pc I discovered we didn’t have a license key for MS Office. I called the store and was curtly told this never comes with and I’d have to purchase separately at the tune of $150. When I asked if this was my only option I was told I could return the product. So I removed everything I setup, packaged it up and returned it to the store. They were none too pleased that I was returning and then decided perhaps they should try to appease the customer but it was too late. We’ve been longtime Best Buy customers but this has really opened my eyes. I will lose the SAC financing that was a bonus but I’m buying from Amazon from now on!

"We're sorry your ordered item(s) are taking longer to fulfill than we anticipated. Please be assured we'll continue to work on this order, and once the item(s) become available we will let you know. If we are not able to complete your order by January 03, 2018, we will notify you and cancel the item(s). Since there is a delay in getting the item(s) to you, please note that there's a chance your order will not arrive by December 24. To make up for this inconvenience, we are giving you a $13.00 credit - the amount of shipping the item which will be applied to your order when it ships."

I purchased a $265.00 security camera on 12/23/17 using my debit card. My debit card was phished so the bank deactivated my debit card on 12/28/17. The recipient did not want the camera. I took the unopened box along with the receipt to the West Simsbury CT store. I explained the situation and asked them to mail me a check for the $265.00 since the bank deactivated the card used to make the purchase. They would NOT mail me a check! The only option was to get a gift card! Now I am stuck with a $265.00 gift card instead of the money.

I tried to order a computer (3 times) from Best Buy. Each time the order was canceled and I called to reinstate the order. It continued to be canceled. The online support staff (3 times, again) were incompetent. I will never purchase a product from Best Buy again. It appears that Best Buy does not want my business - they have been at least successful in that manner as I will never do business with Best Buy again. This is the most dysfunctional enterprise I have dealt with in decades. Do not do business with Best Buy!

I tried to contact Best Buy to ask a simple question as to whether or not they had a specific product in stock and was not able to connect with a sales associate. I made up to 7 attempts to contact this store. I don't care if I was calling at a busy time - if they are too busy to answer a phone call from a potential customer, they should hire more staff. Unacceptable service and they have lost a customer.

This review is for the Best Buy in Orange, CA. Off Chapman and State College Blvd. I cannot believe the horrific customer service and fraudulent activity this store has put me through the past 2 weeks! I went to this location on Wednesday 12/20/17 to purchase a TV for my parents, when finally selecting the TV and going to purchase with my debit card the employee that rang me up “Janet” failed to tell me beforehand that they were having issues with their registers so some purchases were going through and others weren’t... it turns out ALL THE REGISTERS WERE HAVING ISSUES AND NOTHING WAS GOING THROUGH. So she began to run my card not 1 or 2 times but a total of 3 times where my card didn’t go through and the transaction failed. After finally failing 3 times I decided to leave the store and just take out cash to pay for the item.

I ordered a Thrustmaster racing system for my grandson for Christmas on December 2 online from Best Buy. It said that it would be delivered on December 12 to me. I checked the status of the order on December 14 because it had not $200 on December 2 when I ordered it. I called the customer service line and they said for some reason the manufacturer had misappropriated the amount of orders and couldn't fulfill the order until after December 28. This was not acceptable to me because it was a Christmas gift. So she talked me into buying a different racing system which was $260 and I went to pick it up from the store to ensure receiving it. In the meantime I'm waiting for my refund and never got it. I've called 5 times to see what the deal is and they kept telling me there is a problem with the manufacturer and I may have to wait for it to ship and then return it to them.

I tried to make an online purchase but when I pressed submit AFTER entering all my billing and shipping info I was simply returned to my cart. I called customer service to confirm an order hadn't been placed and she confirmed NO ORDER HAD BEEN PLACED. I placed another order through PayPal instead. Three hours later I get two emails saying my TWO ORDERS have shipped. Sigh. An hour on the phone with the Pakistani call center only to hear over and over "it's between you and the vendor". You know the rest. BESTBUY <~~~ Nope nope nope... I'm done.

I purchased HD antenna from Best Buy online and it doesn't work at my house. When I try to return it, it proved to be most difficult. They keep giving me the runaround and they want me to pay for the return shipping. I have contacted Best Buy twice on the phone and they won't help me until all resources have been exhausted with the 3rd party seller. My advice is to shop at a reputable online store like Amazon or Costco where they honor their customers and will do anything to make their shopping experience a good one. Best Buy we'll never make it the way they are going. Don't buy here!

Despite glowing advertisements online and in their stores, Best Buy has drastically changed its return policy. They have off-loaded it to a third party and that would be The Retail Equation. On December 15th, 2017, I bought a Samsung Powerbot vacuum cleaner from Best Buy in Savannah, GA. (Store #508) As this cleaner is similar to the Roomba and is "automatic" I wasn't sure it would do the job. The salesman assured me that if it didn't do the job, I could bring it back. With that assurance I bought the Samsung and charged my Best Buy account $588.49.

We left the Springfield, VA Best Buy following a “Black Friday” sale (Veterans Day). Happy with the sales experience. I must hand it to **, he knows his appliances. We purchased a refrigerator and a range. Both products were cheaper at COSTCO so ** worked out a price match with removed some “free” IT gadget that we would of received if we had paid the Best Buy listed price. We had no idea of the nightmare that we were about to experience in getting the range delivered.

I ordered an item online and decided to cancel it a few minutes later. When I contacted Best Buy, they said I had to deal with the seller. In my order status, it clearly says "Sold and Delivered by Best Buy". There's no mention of a third party seller, and no information on how to contact them. I consider this fraudulent on the part of Best Buy. They have just received the last of my business. I can get anything I want from Staples or Costco, so goodbye to "Worst Buy".

We ordered a refrigerator about 3 weeks ago. Delivery set for 8-11am 12/24. Take 1/2 day off work. Move out all stuff in our current fridge and wait. Delivery calls and tells us they won't be there until about 1pm. Call and tell work I'll be an hour late. Truck comes but as delivery people start unloading new fridge they notice a huge dent in front & tell me they need to send it back. We schedule re-delivery for 12/29 8am-11am. Take another 3 hours off of work. Once again, move all of the food out of old fridge and wait. At 11:30 my husband texts me that Best Buy sent him an email 15 minutes stating that the refrigerator won't be delivered until 1/29. Can't afford to take any more time off of work so not sure what to do. Furious and appalled at lack of respect Best Buy has for its customers.

Just yesterday I purchased an expensive Samsung TV from the Columbia Heights Best Buy #1092 in Washington, DC. A store I have purchased several thousands of dollars worth of electronics over the last few years. However, immediately after I arrived home and began to unpack the box, I realized the wrong TV was in the box. It contained an old TV no longer even sold (and missing the stand, remote and other materials). It was in mint condition so clearly nobody had used it. Frustrated, I packed it back up, dragged the 55 in. box back to the store only to be told, "Sorry can't refund it." I will need to contact corporate (implying that I stole a TV and am returning a broken system for the cash). As a reminder, here is their policy from the website "If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it to a Best Buy store and we'll arrange for a replacement."

I had placed an order for a 65 inch Samsung curved television on 11/01/2017 which was supposed to be delivered to me by Dec 3 which was never done. When I called customer service for my refund they actually put me on hold and an associate named Lydia finally told me she could not process the refund and there was no manager to talk to and I will be contacted next day morning. Pathetic customer service even though I am one of their elite members.

I purchased a $70 cable from Best Buy. As it turned out I didn't need it. I live on an island in Washington State and when I called Best Buy to see about returning it, they insisted that I have to return it in person. We have the receipt, but sending that to them is not good enough. We have to return it in person. That means a $50 ferry trip and most of a complete day, to return a $70 cable. They have lost my business for good!

Would post a negative star if possible. Bought a Westinghouse TV from these guys as a doorbuster on 12/18. The TV screen had a crack in it, would not start up the display, tried to return it to the store on 12/27 and they would not take it back. They referred me to go back to the manufacturer (Westinghouse) to deal with them. I returned the 2nd TV back to them, and also the replacements I had purchased. This will be my last interaction with Best (Worst) Buy. Will be purchasing my electronics from other places. The two replacement TVs are now purchased from Costco instead due to their excellent customer service.

I am writing this consumer complaint as a result of several major customer service issues with this company. In addition to the terrible Customer Service encounter that I experienced, the company failed to resolve my disputes on two accounts: I purchased a Gamers Club membership from this company which unlocks a discount for certain items in addition to other perks. When I logged into my account online, the gamer's club benefits failed to apply at checkout to any of the applicable products.

December 16, 2017 Best Buy Store#52 Plover, Wisconsin. I was asked immediately on entering what did I want? I'd researched the TracFone with SKU# and details, with their ad, and, showed this information to the greeter. He told me to go to the MOBILE station, near the #52 Best Buy entry. There I waited, and waited. It was early Saturday morning. The Best Buy Mobile salesman who was helping a customer, stopped his interaction with the customer, and asked me what I wanted, I said to please go on and finish with the customer he was with as I would wait my time; he did not finish, he took my information but couldn't operate his computer.

I placed couple of orders from best buy recently. First issue: Best Buy charged shipping, even though this order was eligible for free shipping. After several phone calls they refunded shipping. Second issue: I ordered open box mouse on Dec 25 and I get email from Best Buy order was cancelled because item was not available. When I call customer service, they mentioned Best Buy forgot to add shipping and hence it was cancelled. They can order the same item again if I pay $6 shipping. There is no help from customer service to fix their own mess and customer service supervisor was reluctant to accept it was their mistake.

DON'T BUY ANY APPLIANCES FROM THESE GUYS. Wish we would have known, and read the reviews first, which I now looked at and there's a lot of bad ones. We bought a Frigidaire fridge thru them the end of October 2017. We've had problems right from the start, the freezer temp keeps heating up. First time we noticed it we lost some food, thankfully not a lot. We called them they said they'd replace a part which they did, and if it didn't work the geek squad guy said it should be replaced, and of course it didn't work. So my husband called and TT somebody on 12/20, the guy said the fridge would be replaced and would be coming on the Sat before Xmas Eve, mind you we cleaned it all out, luckily had a smaller fridge in the basement to cram everything in.

This company is a SCAM!!! This morning of Dec 22 '17, I placed an order for an IPAD Pro, a Christmas gift for my son which I paid with my VISA DEBIT. As my usual practice, I checked the order status right after and it showed PAYMENT RECEIVED, ORDER RECEIVED. Then I checked my bank account and found out that the total amount was already withdrawn. After about 5 minutes, I received an email saying that my order was CANCELLED! I checked my order status and all it shows was ORDER CANCELLED! I nervously searched their online order site in an attempt to find the information as to what happened, but didn't find any reference or reason as to why the order was cancelled after taking away my hard earned money.

Online Interstate Commerce fraud and a form of bait & switch, offering a product online for sale with no intent to sell or deliver. The HP 12.1 EliteBook i7 core 4GB ram computer, skew #5581177, has been on sale for 15 months. On Sat 12/16 I paid for the computer. I have a sales receipt. I asked the clerk if it would be delivered to the store or me. The clerk forgot to enter shipping info so we had to go to the service counter to enter shipping info. Then the clerk said she could not sell me the computer and gave me back my money. I complained to a store manager Britney who tried 4 different ways [online, OMS, POS Order Create, & Ship to Store Inventory 32], to order it and have it sent to the store.

I received a package during this holiday season. I was anticipating a Best Buy package, but not for another few days. I received a DVD that I did not order with a receipt from Best Buy included. I immediately assumed that it was the wrong product, but upon looking at the receipt, it was intended for someone else in a completely different state. I immediately tracked my order, which said it was not delivered yet. My concern was for the other person, that they would not receive their holiday order. I contacted Best Buy via telephone and after dealing with the automated system, I finally reached someone who stated "Our system is down, please try again in one to two hours" and hung up. I then emailed customer service. The reply was to call or "chat" online. I tried chatting. She said "Thank you for your honesty, but this is beyond my scope, please call customer service." Fine.

I will NEVER pay for installation or delivery from Best Buy. We purchased a dishwasher the day after Black Friday. They came to deliver and install it, they delivered it and said they couldn’t install it because there was no ground. They said nothing about what needed to be installed (junction box or outlet box). So I have my electrician come out and call Best Buy to find out for sure what we need. I am on hold for 25 minutes before someone in installation picks up. I ask him what we should install based on the model, he doesn’t know. I have my electrician install an outlet box hoping that is correct since no one can confirm. On that call the guy who didn’t help at all, transferred me to reschedule my delivery and haul away. I am transferred to a woman who seems that she doesn’t know how to work her scheduling system.

Went for GPS. Was told there was one customer in front of me. I waited 40 minutes while that customer bought a camera, accessories and applied for credit. When she left the salesperson turned and waited on another customer while I was standing at the counter for 40 minutes. I said, “Excuse me. I was NEXT” and he kept walking ignoring me. Never again will I enter that store. Fashion Center Paramus.

Burned twice by these guys. First time, I bought a washer and dryer in the store. Waited at home during the 4 hour delivery window. Got a confirmation phone call the day before the delivery. They did not show up. I re-scheduled, same thing happened again. To make matters worse, when I called their delivery department after the second time, the person claimed they attempted delivery and I was not home, which was not true. They wasted 8 hours of my time. I ended up calling customer service and found out that the washer and dryer was not in stock! They finally delivered the washer and dryer, but this was a very frustrating experience caused by their lack of communication and dishonesty about the availability of the appliances.

I ordered a 2500 dollar Samsung fridge. It was to be delivered on a Tues by 8 so I got rid of my old fridge. Had food sitting in boxes of ice because my new fridge is coming right? Wrong. They just never showed up and did not get it until Friday. I lost all my food along with my insulin. They will not reimburse me like are you serious? Worst customer service ever and will never buy anything from there again. They are lucky to get one star from me.

I really wanted to like my experience. I like Best Buy a lot in general. But their delivery team, supervisors, and management are all inept. I had delivery scheduled yesterday (a week after I was originally scheduled, which was a debacle in itself there), and the guys who delivered my refrigerator were unable to find the shut-off for the water line to the fridge. So they left my old fridge and my new fridge there in the middle of the kitchen. I have no room in my kitchen! They said they would come back yesterday and they did not. Best Buy said they would call to pick it up but they have not. TERRIBLE CUSTOMER SERVICE.

On 12/16, Best Buy delivered my new Maytag electric dryer. The dryer installation went well, but the installers told me they couldn't take away my old dryer (which I paid for) because their truck was too full. I was told the dryer would be picked up on 12/17 and I would be called with a pick up time. At 2:25 pm, I called to inquire when, and was told no one's coming because no pick up had been scheduled! Leanna asked me if I wanted to schedule a pick up and I became incensed! I had already waited for the dryer, waited for a call, which wasn't coming, and now I was asked to wait another day for pick up. I guess Best Buy thinks waiting is my favorite hobby.

Always bought the Geek Squad protection, never used it. On Oct 22, the screen on my laptop was giving me a message I couldn't understand. Haven't read code in 20 years. Couldn't remember what to do. Called geek squad. Protection still enforce for next 12 days. Dropped it off. Rude clerk, chewing gum, even the manager was chewing gum behind customer service counter, told me the hard drive crashed. I told him it didn't, I just don't remember what you type in to get it off that screen. No... Minimum $550 to recover data. Apparently, the hard drive is covered, but not your stuff. When I said okay, work stuff on there, he made it clear he didn't want to process the order. Could be $1000 or over $1500, depending on how hard it is to get info off. No choice, work stuff.

Geek Squad at Best Buy - The two guys who showed up couldn’t of been in more of a hurry. Set up TV, handed me the remote, and said goodbye. Even gave me the wrong instructions on how to work the remote. Zero help in explaining how it all worked. Do. Not. Do. Business. With. These. People!

We purchased a dishwasher from BestBuy.com and it came with free installation. We waited a week and when the dishwasher was delivered the gentlemen who brought it in were not certified to install it. I called the installation department and we were told that a licensed electrician had to install it according to WA state law. So we got on the schedule for another week later. The person who scheduled us the second time made some mistake and they never showed up. When we called back they told us it would be another week. When we told them it was their mistake and another week of waiting and time off work for the 4 hour window wouldn't work, they hung up on us. THREE TIMES!

I have now been on the phone for OVER TWO HOURS with the most inept customer service ever. I just want to find out how to access my Best Buy or Geek Squad account. Their favorite thing is "I am giving you to a supervisor" and then they send you to this empty phone line that rings for 20 minutes or so and then hangs up on you. CANNOT find a single person that can help me. They are quick to take your $ but FAIL MISERABLY on assisting a customer. NO ONE is serious about doing their job here. VERY BAD.

Extraordinary amount of time to get 3 GoPro Hero5 delivered to Anchorage AK. Ordered the product online through Best Buy on 11/28. Delivery via UPS to USPS by 12/18 at 8:00 pm. This is about 4 days too late. Why the delay? Called Best Buy customer service, who told me to call the USPS. Anyone who has called the USPS lately knows they do not answer the phone. You leave messages and never receive a call back. I believe Best Buy customer service should be my only contact for an over $700.00 order to find out what the delay is, not the customer. I can now see why Amazon is the online order company. My orders through them, without Prime, arrive within 2 days of order.

Just got done spending about 6K at Best Buy, scheduled my delivery three weeks ago, didn’t bother to show up yesterday. So I called Best Buy several times and explain my story, and literally had three people transfer me because they didn’t want to deal with the problem. And on top of that two of them were lying to me about the situation. They just straight up didn’t want to handle it. There was an excuse, that the truck had got in a wreck, then another rep told me that one of their workers fell down the stairs, I mean come on get your story straight. So yesterday I left in an empty house I can’t even live in yet! That’s right I live in Houston, and about the entire city was under water. Lovely how Best Buy is pushing me back into my apartment, and not allowing me to move in! I mean I can’t live at the damn house if there’s no refrigerator, washer, dryer, stove top oven and the list goes on. I ordered everything from them and they failed to deliver.

I ordered a Chromebook for a present on November 27, 2017. After weeks-long research, I finally honed in on one which happened to be available online at Best Buy. I used to be a Best Buy customer for many, many years, had the credit card and never had an issue until now. When I placed the order it had an ETA of Dec. 6 so I proceeded with my purchase.

I ordered a desktop for $1088.74 on Wed December 5th with GUARANTEED Next day. I only used this service because my macbook broke Tuesday and I needed an emergency replacement for finals. It is now Saturday. Every day (three times/three days) I have called and been sent in circles and given NO help whatsoever. Just lies. On the 6th, the guaranteed delivery date, I called and was GUARANTEED it'd be here by Thursday. Call Thursday, guaranteed 24-48 hours. STILL NOT HERE. Please, as a country, let us stand against this insane act or corporate power acting like our rights and needs don't exist and that our satisfaction is not a requirement of business. LET BEST BUY DIE. STOP BUYING FROM THEM. WASTE OF MONEY AND TIME.

I purchased a laptop computer online and was promised a delivery date of ten days after the date of purchase. Ten days have come and gone and I did not get my laptop. Calling their customer service your call is routed to some third world country where the people answering the call hardly speak any English and read you some canned responses from a sheet of paper. I had a Best Buy credit card which I tore to small pieces after this experience, never to buy anything from these jokers ever again.

Called due to being charged for items not purchased. Was transferred multiple times and never to the right person. If you are going to provide customer service in the US, your representatives should not only be in the US but speak plain English. Wasted an hour getting transferred and trying to explain my issue to people that obviously couldn't understand. So frustrated I ended up disputing online and reporting customer service issues to which the system isn't set up to handle. Ridiculous!

Let's start with their sales people aren't very knowledgeable about the major appliances that they sell. Next when their delivery people come and say they refuse to install the appliance and to accept the product and just call back for getting a service appointment for the installation they are full of it. The Customer Disservice line is answered by 1 person for 3 stores so it took well over an hour for someone to answer the phone.

I thought I was going to get the best deal and service when I recently purchased a bundle of appliances at the Yonkers Best Buy Store. Billy was a great salesman. I waited for delivery just before Thanksgiving. Items were scheduled between 1 am and 12 noon. They delivered two hours late by the WORST installers. One came in with an attitude. They delivered refrigerator... Knock on wood, all is ok, washer and dryer did not fit the space so they just left them and I had to schedule a pickup and I ended up returning them due to the inability to schedule. The Dishwasher which was not installed correctly has not been used, and 25 calls later and numerous rescheduling/cancellations on their part has now brought me to RETURN the dishwasher. I do not want an exchange and I will NEVER buy from a big box store again. Goodbye "WORST" Buy.

I have purchased several appliances for my home from Best Buy. They have never failed to: 1. Screw up the delivery, either by not coming to deliver the appliance during the time window promised, 2. Screw up the installation, such as installing my $6500 Viking oven crooked, and 3. Promise to resolve the issue(s) and then ignore me as though all they want is my money and screw me. The amount of time and effort I have expended to make things right with my Best Buy purchases is ridiculous. Basically, Best Buy is in over their head. They cannot provide the service, I mean, they are UNABLE to provide the service for which you are paying. I recommend you explore other options before purchasing anything from Best Buy. When you trust Best Buy, you are begging for trouble.

On Dec 1st I order 4 items. They say delivered 12/5. Trust me when I say no package arrived. Someone was home all day. So I called them this morning and they got me in touch with Geek Squad. Which I didn't want. And they transferred me to another department, but instead of transferring me, they hung up on me. They are ripoff artists who doesn't send what customers pay for. I will never buy from Best Buy again.

I went to Best Buy to replace my son's older Samsung phone with a new one for Christmas. They had an impressive display with all the latest cell phones. After looking at the variety I selected the Galaxy S8 they had displayed at 3 separate locations in the store. The sale price with my carrier was $17.50 monthly for 24 months. I told the sales clerk let's move forward with this one. As she started going over the details she said $26 per month. I pointed out their sign at 3 separate locations showing $17.50 per month. She said they couldn't honor that price it was a mistake.

First of all I want to say that I'm 61 years old and I've never in my life had such bad customer service in my life. I've spent 8-10 hours on the phone with Best Buy and still haven't received my refund. I can't even begin to tell you the runaround I've had with these people. I've spent thousands of $$$ in BB and they still treat me like a #. I will never shop there again.

I bought a TV online 11/24/17 and was told it would be delivered by 12/04/17. TV didn't come then that same day got an email saying it might or might not come by 12/19/17... Called to cancel as it would not let me online. Was told I can't cancel even though it was never shipped. Would have to wait see if it comes then if I am they refuse it or take it and then return it myself to get a refund for a product that I am guessing they never had in the first place to even sell... Best Buy just lost another shopper to WalMart...

I paid for installation of a refrigerator water line in addition to a new fridge. The fridge arrived on 12/3/2017 (an hour after the delivery window, but it arrived) and the water line was supposed to be installed on 12/4. I received an email confirmation of the delivery and the delivery was listed as scheduled on my online account. I waited 4 hours until the end of the delivery window on 12/4, and nobody came. I called customer service, and after an hour and fifteen minutes of holding and failed call-backs, was finally told that nobody was coming: my installation was listed as canceled on the installation team's system despite it showing as not canceled on Best Buy's own system (the customer service rep could see it wasn't canceled), despite it showing as not canceled on my online account, and despite being confirmed by email 48 hours prior.

I purchased an Xbox One game online for my son’s birthday the next day, so set it up for in store purchase. I received a cancellation on it 7 hours after purchasing, not leaving me with a lot of other options, since I was depending on the legitimacy of this purchase. Unfortunately I didn’t see the cancellation, and the next day (birthday day) I headed to the store and tried to call on my way. I called the store’s direct number, but since you can’t actually REACH the store itself, I waited 20 minutes on hold waiting for what ended up someone at the call center, who relayed the news of the cancellation email I hadn’t seen.

I purchased a refurbished computer from bestbuy.ca and it shipped within a week. Upon setup, I could not get an internet connection on it, even though our other 2 home computers were able to connect to the internet. After spending a few hours trying to chat with or call the Geek Squad I decided to take it into a Best Buy store. Immediately I was told that it was a "Market Place' purchase and they could not help me. I had no idea that I was NOT purchasing the computer from Best Buy, even though I was on their website (bestbuy.ca) when I made the online purchase and a email confirmation came from Best Buy and a tracking my order email came from Best Buy.

My husband and I purchased a $900 dishwashing plus the cost of a store warranty the day before Thanksgivings to beat the rush with delivery and installation the following Monday. Installation went well until I noticed hours later that the washer was still running and immediately call tech to ask about that and that the door stuck and excessive condensation accumulated to the underside of the stone countertop. He was to return the next day to lower the legs since he secured the machine with screws to the cabinets but did not nor did he return our calls. I went through the store the Wednesday who transferred me to the someone at the 888 number and after a few calls back and forth I was told someone would be out Friday that week to correct between 1 & 4. Around 4:30 when no one called or came by my headache and frustration truly began.

I bought a laptop through Best Buy 2 years ago. Also purchased a Geek Squad plan. If you're thinking about buying a product from them, don't. Because if it breaks, you pay LITERALLY the same or more than what you purchased it for to repair it. Even if the whole item isn't damaged, the ONE thing wrong with it, you'll pay full price for a new product for a repair. And their Geek Squad service is a joke. Geek is right. They're useless. They will hang the phone up on you 5 times if you're trying to replace something, and if you're trying to get your product fixed, they magically can't find your order number. Best Buy, Geek Squad, and their customer service are ** don't waste your time. Spend your hard earned money elsewhere. And God help you if you crack your laptop screen, you might as well just buy a new one, like I am. From somewhere else.

I bought my Samsung Refrigerator less than 4 years ago, 3/23/14, for $1,500. It broke down the night before Thanksgiving,11/22/17. When we called Best Buy to get help to contact someone to come fix it, they were NO HELP AT ALL. I don't feel that they wanted to be bothered, and shouldn't sell a product if they can't direct the customer in a time of need. Won't be buying there again!

I bought a Westinghouse WD43UB4530 43" TV online direct from BestBuy. It arrived via UPS with the two small screw on legs missing - although the 6 tiny screws were in the box. Best Buy said call Westinghouse, and Westinghouse said call Best Buy. I wrote Best Buy and they offered me a $10 coupon and to buy the legs - even though they should have been in the box, as they are listed as something which came with the TV. Westinghouse forced me to email them, but their email BOUNCES as the "recipient's box is full" for the last 4 weeks. The TV is in the box on the floor, useless. I was ripped off by BOTH Best Buy and Westinghouse, who sent me a paperwork, and have no ethics left, to find me some cheap little plastic legs. BTW, NO ONE sells these legs anywhere. Shame on them!

I placed an order for a laptop on Monday for Cyber Monday. For some reason my credit card marked the order as fraud so I had to verify everything. Well Best Buy sent me an email to my SPAM so I never received the email about cancelling my order at 1:30 in the morning Wednesday. I called customer service today and they tell me they will not honor the price from the original order and it has now gone up another $100. I will never purchase anything from Best Buy again as I have in the past. It's a shame they can't take care of customers like other businesses do.

Bought a KitchenAid mixer 30 pound box was delivery only. UPS drops it by front door. Never buzzes. I came in later and saw it, dragged it in. Only 3 floors up but hurt neck, not supposed to drag 30 pound boxes up right now. Called UPS, told ask a neighbor to bring it up. No, not their job. Said would be by next day by 9:30. No show at 11, called, told would come by 2. No show, came back at 6 and saw truck down street, then they just drove off. Called and person reads ‘don't do stairs', said they would call within hour. Called Best Buy, after half hour told ask for manager at UPS and put me through to them again. They said you can't speak to manager. Called Best Buy again. After hours on phone - only thing that can be done is a return. So it sits down there. And who is responsible for it while sitting down there? Because they 'don't do stairs'? This is a HUGE WARNING - do not buy from best buy if you have stairs. FedEx and Post Office, no problem.

My wife called the Best Buy store on 83rd and Bell Rd. She spoke with Qui and asked about a monopod that hold your iPad for recording. He said yes they have them, so my wife relayed the message to me and I went to the store to pick it up. When arriving I spoke with Jose who was not rude but acted a little put out to help me when he did not know what a monopod was. He said we did not have them. I asked to speak with what they called (mod) manager on duty. I explained to Joe the (mod) what was going on. He looked them up on a computer and said they don't carry them.

I purchased two SONY HD tvs from Best Buy Rancho Carmel branch. l was told by the salespeople that the SONY sets are the best given their prices. However l've found out that both sets have serious software problems. The remote does not effectively control the screen. Menu freezes while passing from a sub page to another. l cannot connect my usb or hard disk to the TV set because TV does not recognize the device. l cannot watch anything from the content of the hard disk. Even if sometimes it did, l can view maximum 10-15% of the content.

I went in to buy a Note 8, Best Buy logged into my Sprint Account (there are several people on the account), they looked up my account and we discovered I needed to make a $30 payment to be eligible to upgrade. So paid that on Cyber Monday and left work early to get the phone. Now I am told the main person on the Sprint account has to be in the store with me??? Why was that NEVER mentioned the day before? I have upgraded several times on this account, with NEVER a issue. Now I can't upgrade because no one bothered to mention this before and the person they want in the store is unavailable now. But he was available earlier in the day. Best Buy customer service is highly lacking.

I took them a Lenovo under warranty with a small screen fracture. I didn't damage it. They sent it off for repair. They said it would be $450 even though it was supposed to be covered by the warranty. When I got it back the entire screen was busted. They wanted to charge me to send it to the manufacturer. They don't honor their manufacturer warranties and they also broke the computer screen far worse than when I took it in.

This was the absolute WORST experience I’ve ever had. I have a very busy schedule and shifted everything around to be home for my appointment at 11am where the Guy never showed or called. Then a hour later when I call Best Buy I was put on hold and simply told “sorry he can’t make it and would like me to reschedule you.” Are you kidding me??? So no one was going to call me? I have to call you?? This was totally unprofessional and unexpected of Best Buy and I will be taking my business elsewhere. Thanks for nothing and screwing up my day. What upsets me the most is that Best Buy did nothing to rectify the unprofessionalism of the contractor that they use.

Went to Best Buy for 55" TV for $179.00. I was number 100 in a line of 200, even though I arrived an hour before opening. They were sold out so fast they must of only had 10 of those TVs. They will not advise the public how many TVs are available in advance! No other TVs were available at an excellent price. I will NEVER NEVER NEVER go to Best Buy again, after they wasted 90 minutes of my time on THANKSGIVING DAY. These stores should have a great price on more than ONE TV so as not to waste so many people's time and money. I will NEVER fall into this BAIT AND SWITCH tactic ever again.

A Best Buy employee came into my 7-11 store talking about how she can give me two new phones for black Friday sale and that she worked overnight as a unloader… she lead me to the expectation that I can get two phones if I give her 200 for two new Samsung Galaxy Note 8. She claimed that she could take the pressure of buying it right out for the benefit of her expenses. She has money of mine and I want to know how to punish her. Her name is Erica and her number is ** and she is from West Palm Beach.

Bought a game: Horizon Zero Dawn for PS4 preplayed. It was $39.99 and came up to $45. Came home. Opened it up and as I waited for it to download checked the PSN store. Turns out they were selling the same game, New and in the DELUXE EDITION around $20 less than what I bought. So, of course I went down the next day looking for a return, or a price guarantee or whatever but I was denied, because it was PSN.com not PSN.ca... TL, DR, Best Buy Canada doubles prices of PSN store, refuses to price match or refund. Thanks a lot.

I purchased two laptop computers from a Best Buy listing on eBay ($1200.00). I had some trouble setting them up. Both computers were very slow which is not what I expected from an i7 processor. I called Best Buy and talked to Kimberly. I was told I was not eligible for technical support because I purchased the computers online. What terrible customer service! That was my third purchase from Best Buy in about a year (desktop, another laptop) and it will be my last. It appears that Best Buy does not care about service after the sale. They lost a good customer for 5 or 10 minutes of their time.

At the suggestion of Best Buy themselves I shopped for a specific model soundbar and wireless rear audio speakers on 24 Nov. I very intentionally did this knowing the item was in-stock and my status was pick-up by 1000 PM that same day. I placed my order at approximately 3:30 PM. At 6:00 PM I received an e-mail stating my order was received and that pick-up was still anticipated by 1000. I never received another message regarding my order. When logging in this morning I now see the product is sold out and shipment isn't expected until 6 Dec.

I purchased 2 appliances. Used dishwasher one time and it would not drain and had error. I called customer svc. They will send someone in 2 weeks. Called Best Buy several times, you can't get through their phone number to a real person. Found a way to reach customer service, she said she will email all managers and someone will call me back that day. It has been 5 days, and no one has called. Went into store today. The girl I dealt with said since I purchased it more than 14 days ago, they cannot help me. I told her the store never answers the phone when they redirect you to a dept. I let it ring approx 20 times each time I called. She insisted on the 14 day return policy. I will never buy anything again from them... Their customer service stinks, badly. Shame on you, what a terrible store.

My husband and I purchased a LG 70 in. TV for approximately 1000.00 as birthday gift to ourselves on Black Friday in the a.m. (11/24/17). After we hooked up the T.V. that same day, we noticed colorful vertical lines in TV. We took it back to Best Buy in Homewood IL (that evening) where we purchased it and they said the screen was cracked. They would not allow us to return or exchange the TV. The manager Josh stated that we would have to call LG and have them to repair TV. We called LG. However LG said that don't cover cracked screens. I have no idea how the screen cracked. We didn't drop it or hit it against anything. We just uneventfully took it from the box and set it up and noticed the vertical colorful lines in the TV.

This was my 1st time ordering a major appliance online, and Best Buy was my first choice. The window I chose for the delivery time was 12 pm - 3 pm. The team did not arrive until 8:30 pm. They came with the refrigerator fully assembled and had to disassemble it to get it into my apartment. After 2 hours, they finally got the fridge in place. While putting the doors back onto the refrigerator, one of the team members breaks off a screw in the door hinge. He couldn't get it out and told me that there was nothing he could do. BB customer service called me minutes later and said that they would have to send me a new fridge. The team left and left the refrigerator where it was. After several phone calls a couple of days later, I was finally able to reach a rep named Tiara who was the best!

I was trying to purchase holiday gifts early Thursday am (11/23) to take advantage of the online deals advertised by Best Buy. Their website was a disaster and crashed repeatedly. Finally around 1:30 am I was able to get an order for an iPad mini to go through. Received confirmation email. 10 minutes later I received an email they were unable to process my payment and I had 24 hours to fix it. I tried online for the next 2 hours to try to fix (it’s now 3:30 am). The website kept telling me my order couldn’t be updated at that time and I had no idea if the credit card information was wrong or the website was just crashing. I tried again yesterday during the day to no avail. I even tried calling the customer service hotline but never got a live person.

I applied a 90 day fraud alert as a precautionary measure in the wake of the Equifax breach and provided a phone for companies to verify with me directly that any applications made in my name were actually made by me. It's meant to be a simple phone call to check. However Best Buy's bank for their store credit card did not call my phone number. Instead they asked me to hand my Chase credit card to the Best Buy representative and asked him to read the number. I was never told why I could not provide this and felt uncomfortable doing so.

I purchased a cell phone from Bestbuy.com and tried to cancel the order, however, it had already shipped. When I received it I returned it without opening the shipping box. All I did was slip the return paperwork into the flap. They have now charged me a $35 restocking fee, plus $5.17 for shipping. However, their website states "There is no restocking fee if the product is unopened". It impossible to contact Customer Service by phone and they do not have a customer service email address. Their prices are not that good and it's probably better to buy from a reliable place like Amazon.

I ordered a TV and it was scheduled today. I went in to check on the status and the delivery was canceled. I took a day off of work to be here to have this done. A day without pay and they just canceled it. No phone call, no email, if I would not have checked the status I would of waited here all day or at least a half of a day. This just cost me a day's pay.

I purchased an LG 5.7 top load washer and wanted to exchange it 16 days later. I was told return policy is 15 days and is subject to restocking fees. I wanted to exchange for a more expensive front loader and purchase the matching dryer. I was told to go to the store and ask the manager if he will do it. However, I purchased the item online. Awful customer service policy and customer service. I will take my business for big ticket items elsewhere.

I purchased a Samsung 5 inch smart TV 2 1/2 years ago for $2400. I also purchase a extended warranty for $400+. I now have a bright light bleed into the picture on both sides of the screen. I spoke with Best Buy about repair. They sent a tech to fix the problem at my house. The tech said he could not repair the problem. He spoke with person who said it was not covered by the extended warranty (how could that be). He escalated it to "GeekSquad".

Was in the store Friday and the MacBook was 1199.99. The guy tried to sell the extended warranty too much it got on my nerves and said Sunday starts Black Friday and said they will probably have a deal something free with it or a GC. We go today which is Sunday. Deal with a different salesperson but also trying to push the extended warranty. Told them I'm not interested. Still wouldn't shut up about it, but also the price went up to 1299.99. Saw the guy I dealt with Friday and asked why the price went up and why he didn't tell it was gonna and his excuse was he didn't know. I don't like the way they do business by pushing the extended warranty and making it seem like Black Friday prices are gonna be better meanwhile it went up a $100 so needless to say I won't be purchasing a MacBook from them or anything for that matter!

Were it not for the guidelines, I am not even giving this store a single star and here's why: I bought an LG 60-inch TV on 11/171/7. I originally paid for professional installation; delivery was advertised as free. Shortly (about 1.5 hours later) after paying for the $199.99 installation fee and an additional $99.99 because it was going to be installed above a fireplace, my husband and I changed our minds about the $300 we needed to fork out. We opted to go with our handyman who was going to charge us $37/hour to perform this installation and guaranteeing his work for life. Consequently, my husband and I went back to the store to cancel the installation and opted to pick up the TV instead.

I bought a TV from BestBuy.com. Delivery was 7 days later than promised when I made the order. Upon deliver I discovered 4 parts missing. The TV was a Samsung and it appears the manufacturer omitted the parts. When I called Best Buy I was switched to 6 different people; the 6th person barely spoke English and could not be understood. BB hung up on me. I called back; had to wait 15 minutes; was transferred to the wrong department; they told me the TV was in transit; I told them it was in my living room and 4 parts were missing. I asked them if they could either send them or I would pick up the parts at the nearest BB store. So far I have been on the telephone over 60 minutes and still no resolution.

I ordered a Wireless/wired Razer Mamba mouse for 75 bucks on 11/13/17 and received the wired only one on 11/16/17. I knew I would get the wrong one because the wired one is around 75 bucks and the other one I wanted is around 110 but the guy the Southfield MI store rung me up for 75 bucks. Terrible system Best Buy has. Now I have to waste more gas just to return their item.

I purchased a refurbished iPhone 6 from a vendor under the Best Buy banner. 2 1/2 weeks later I had a problem with the phone. I contacted Best Buy online and they forwarded my concern to Watch Vendor who promptly accused me of damaging it and voiding the warranty without any more information. I replied I was a senior citizen who barely even uses a phone and did not damage it. This went back and forth until they offered to send a battery and tools so I could repair it! It was not the battery. Best Buy just kept delaying their help and now Watch Vendor said no warranty since the time limit has passed. I will never support Best Buy again. I have written letters to the President and Vice President so will see if they have any concerns about their dismal customer service.

Ordered a new TV and set up a delivery to my home, all I asked for was to have the delivery man take away my old TV, which was paid for, and take the new TV out of the box and put it on the table, as was in the order. The delivery man said he couldn't do this and would only take the old one out and take the new one out of the box but wouldn't lift it 3 feet and put on a table, and since I have a bad back, I couldn't lift it myself, but that doesn't make a difference to Best Buy, but for $49.99, they would. I made a mistake 5 years ago buying something from Best Buy and swore I would never do it again, but I did and the results were the same. Best Buy doesn't care about their customers at all. So I had the delivery men take it back, and at that point have never received so much disrespect from Marcus, the delivery person, in my life.

My parents (in their mid-70's), went in to replace a 10 year old TV that was starting to fail. They selected a Samsung which was on sale prior to arriving at the store. This was a 4K TV on sale for $749. When they left the store, they walked out with a bill of almost $2,000! I asked them what they had purchased, and they said the salesperson said they needed a new DVD player, a new sound bar, and talked them into a service contract, and delivery/setup, and a bunch of other useless trinkets. They know nothing about technology & already had a decent sound bar, and DVD (not 4K, but so what). Be very careful - unless you know what you are talking about, the sale-people will sell you everything they possibly can, most of which you don't need or will never use. If you have elderly parents/friends or know someone that knows nothing about technology, they will likely be taken advantage of.

Best Buy obviously wants a customer to pay for the Geek Squad. Because I cannot get customer service on the phone. I am put on hold for minutes. When I get an agent I am put on hold again. I am told my wait time is 10 minutes. How is that any service?

I walked in to Best Buy in September 2016 (West Covina) to purchase a Washer & Dryer. I told the sales person (Manager) that I wanted to purchase the items from Best Buy because my Refrigerator was with them and the Geek Squad was very helpful plus I needed to keep all my warranties in a roll because of my age. When I got home I was putting my paperwork in the Best Buy Folder when I noticed that contract did not have a name. It was a blank paper just with the items purchased. I immediately called the store and asked for the manager. He informed me that Pacific Sales was one and the same and was converting over to Best Buy. I have the email to prove it. A year to the date my washer and dryer broke, it took me from 9:00 A.M. until 3:00 to get someone to make a service appointment.

I purchased a microwave from them 3 months ago and it has already stopped working. I took it back to the store and ask them to exchange for the same microwave as it was not working after only 3 months. The response was that there was nothing they could do. I would have to contact the manufacturer and deal with them about it. I could understand if it had been several months and maybe even more than 6 months, but 3!!! As a big nationwide company, they should at least back the products they sale in instances like this. I was not scamming or trying get one over, simply just an even trade for a working one. Not only is it the hassle of dealing with the manufacturer, it also means I will not have a microwave till the issue is resolved with them. I'm sure I'm like most people and utilize a microwave frequently with 3 kids and going without one is just not that acceptable.

I purchased a computer as a gift for my mom who is fighting colon cancer in Europe. I bought it as brand new not an open item. I did not open it as it was a gift and you do not expect that a brand new computer would have a damage. I visited her for a month and stayed with her during the chemo. I was already feeling horrible and hurt that I could not stay and fight with her and be there during the radiation but I got her a computer so I can see her every day through it. When she opened it the computer was damaged on the corner and kept disconnecting.

Bought the new Nokia 3310, returned it after trying it out and they charged me a $35.00 "restocking fee!" On a $59.00 phone! I'll never shop there again and will recommend no one else does either. Wait and get your stuff on AMAZON or any place with customer service.

Cannot get a live human being on the phone to save my soul. Can't figure out how to email or call with them through their website although I have an account and signed in. I tried calling my "local" store's phone number and it's just a generic follow-the-prompts number that keeps you going in circles with automated messages. I found an extension # online to try along with the phone number (NOT from Best Buy but from a consumer website) and lo... someone picked up the phone. I asked him politely for "tv-s" and he transferred me, the extension started ringing. It rang and rang and rang, no one ever picked up and finally I got cut off.

I returned a tv. After taxes and extras the amount was $962.98. The return was credited back to a bank Visa debit card. I closed that account a few days earlier before I realized I would be returning the tv. I asked the store for cash. They said it went against their policy. I looked into selling the card privately. The best offer I received was $600. That's more than a $300 loss. Also while in store talking to customer service he swiped the card, it read error, this after 3 more attempts at other places to swipe. Now I'm told if I scratch off silver back to see if there's a balance a private buyer wouldn't purchase the card. I verified this with a few potential private buyers. My head was spinning.

It's horrible how you are doing the delivery schedule for people. I spend 3 days off waiting for my stuff. I called the company several times always saying it is on the way never arrived. Finally checking my credit card did not approve that buy. I miss 3 days waiting. After months a bought a tv by internet, it was broken. I went to the store, customer care advise me to call first and ask for an appointment, I did. I went to the store 3 times and I called them 10 times with no solution. Finally I called again and customer service say sorry but is not warranty at all?? I'm super disappointed I never ever wanna buy anything in your shop. And even the people doesn't give good information on the phone. The delivery company is the worst ever. Try to working together better, because you gonna lose many customers!!!

I was purchasing an entire kitchen appliance package at Best Buy and planned on paying cash. I did not use credit cards and now I know why! With a Best Buy sales person selling us on reward points and cash back crap I was talked into applying for their credit card thinking I would just pay it off when I get the bill. Well I was approved for half so I did Best Buy credit and my debit card.

I have been a customer of Best Buy for years. We buy all our electronics there. We decided to pre order the iPhone X. I paid with our Best Buy Credit Card. We received an email that the activity on our card was suspicious to confirm that we made the purchase so we did. Later that day I received an email that my order was canceled. So I call Best Buy and they tell me my card was “declined” therefore they canceled my order. Mind you the Citibank representative is also on the line and is telling them my account was on hold, not declined and if they can just redo the order.

Best Buy is a horrible company, San Marcos warehouse manager Tim uses illegal people with no papers and is also using people with dirty criminal backgrounds and no driver's license as drivers. I tried complaining to corporate and up to this date he is still using people that are not suppose to be working there only for his own benefit.

I was called a day before delivery and I specifically said I would be home between 4 and 8, and that was my delivery window. They called me at school while I was teaching at 2, saying they were almost to my place. I got to apartment at 4 and tried calling back 3 times, no response. Finally called Geek Squad and was told because I missed my appointment, they'd have to reschedule for another day and they didn't know when. Still waiting on my TV. First and last time buying a TV with Best Buy. Going with Amazon next time. Don't get home delivery with Best Buy, it's unreliable and they jerk you around on delivery time. I'd cancel order if I could...

3 years ago I purchased Samsung tablet from my Best Buy on the 46 in New Jersey, in Little Falls, I think. 2 years ago I purchased a Bluetooth Bose speaker to use with my tablet. Then I bought a memory card, all from Best Buy. This weekend I did the Android update. Since then my Bluetooth no longer works. After begging for a ride to Best Buy I was saddened to find they no longer had the Samsung table for help. After sending me to the geek squad, the girl there said I had to make an appointment for service. The manager told me to come the next day and SPEAK to a Samsung rep. After getting a ride there today, I was directed to a girl in Samsung shirt. After telling her my issue, she said I had to go to another town for service. I asked if she could take a peek at my tablet and she said customer service WAS NOT IN HER JOB DESCRIPTION.

I purchased an Apple Watch picked up on a Tuesday gave it a try just couldn't fall in love with it. Tuesday when I picked it up I asked the cashier who helped me. What if I don't like it, how many days do I have to return it, what are the policies etc. The gentleman said, "Just bring it back within 15 days. No problem." I returned the watch on Monday 6 days after picking it up. First the young lady Natalie I believe is her name, she was rude never made eye contact horrible customer service. Natalie immediately called someone "I have an Apple Watch return". Never looked at me explaining what she was doing. A second young guy came had no clue what he was doing. Natalie walked away to help someone else told the young guy, "You complete the return." I was explained by the young guy that a 35$ restocking fee would be added. I asked can you explain the restocking fee, he called a manager.

I was reminded again today of why I stopped shopping at Best Buy. I had stopped shopping there for years after being an avid customer for more than a decade. I purchased a security system with cameras etc. I wrongly assumed there was a 30 day return policy as with most every retailer I deal with. It's 14 days. Though it was my mistake I felt strongly they should have at least attempted to work with me. Store credit... something? The store is 50 miles from my home so getting back there is not convenient. But no. Now I have a $450 system I don't need. If this was the first bad experience I've had with Best Buy I probably wouldn't have said anything but the fact that over and over again they have proven they couldn't care less about a customer is just too much for me anymore. I'm sorry. What used to be a good store has deteriorated into the sorry excuse for a retailer they have become. I won't make the mistake of buying from them again.

Avoid this company. Stay Far Away. They will accept any name and ship to any address when given a Credit Card Number. We have NOT shopped at any Best Buy in over Four Years. A mysterious charge showed up for an Apple iPad that was shipped to other than our address. We do not use any Apple Products. Check your credit card statements for Fraudulent Charges by Best Buy... Can you say FRAUDULENT CHARGES by the company called Best Buy... Should be called Worst Buy. We will Never Ever shop with this company again.

I really like the service, the prices and the selection that I get from this particular Best Buy Store located at: 11301 West Pico Boulevard, Los Angeles, California 90064. I was in need of replacing my older laptop computer since it keeps getting heated up and shutting off on its own. When I arrived at the store, I went immediately to the department that can help me out best and met with ** who showed me their HP Models since I am a fan of HP and really trust that name for the most part!

I pre ordered a Pixel 2 from Best Buy a month ago and the launching day was October 19th. On October 18th I called Best Buy and ask them when would I receive my phone because I did not receive an email for my tracking number. The representative from Best Buy told me, "You will have the phone tomorrow on the 19th around 4 in the afternoon." I called Best Buy and the representative said that they're having a problem with Google and I should be getting the phone on the 20th so I waited until around 5 in the evening.

Buyers Beware!!! I have purchased 65in LG OLED TV in April 2017 from Best Buy in Wilmington Delaware. After 5 months of casual use of 2-4 hrs a day, watching various cable channels, the TV developed a slight ghost image, displaying a faint outline of a logo of Cable Networks. I have contacted the LG Service Department and they have sent an engineer to inspect the screen. Engineer diagnosed is as a image burn (just from casual use!!!), And advised me I should contact Customer Service. He informed me that while Image Burn isn't covered by warranty, the Customer Services have a ability to do something as a discretionary service.

I purchased a "Lifeproof" cell phone case along with new phones on Aug. 18 2017. Soon after I started having issues with the buttons on the case. Now they won't work in the case at all. When contacting Best Buy I was informed that I only have 15 days to return anything to the store and must deal with the manufacturer. As far as I am concerned this is not acceptable, any other business gives at least 60 days to return defective items and if it was purchased on their store credit card, most give you 1 year. In all, Best Buy only cares about getting your money and NOT about service. Will never shop Best Buy AGAIN!!!

Purchased a defective laptop from Best Buy in May after great reviews from in-store staff. The HP Spectre 360 had a mouse tracking problem that made it useless at times. HP tried reloading Windows in an extreme effort to fix it, but still not working. It is now October, Best Buy let me exchange it, then I spent $200 more and got a Dell XPS 2 in 1. The battery is not working. Looked up this problem too and see others are also having this problem. Want to return this in a day, but time I want my money back. Best buy just wants me to spend more money buying yet another more expensive laptop and Geek Squad. I just want a product that works for at least a year. I don't think that is too much to ask for $1600+.

I purchased a brand new 55" Insignia flat screen TV on 3/4/16, that's only 19 months ago!! I also purchased a 2 yr warranty with it. I now have only audio with a full black screen. We called Geek Squad on 10/18/17, the day it crashed, and we were told it would be a 60.00 fee to have someone come fix it, so it would be better if we brought it back to the store for an exchange or upgrade with my paying the difference. So we did on the following day. Geek Squad/Customer Service said we'd either have to take it back home not working or have a "loaner" TV that we'd have to haul back and forth. I AM BEYOND FURIOUS with this store on South Wadsworth, Littleton Co... I told them how upset I was with the fact that they sold me a DEFECTIVE TV. I was told "Sometimes that just happens"...

Purchased a Lenovo Yoga 710 on August 20. Less than 30 days later it started freezing up. I brought it back to BB on October 1. Told 15 day return policy need to be shipped out for repair. On 10-7 I receive the completely wiped machine with a new hard drive. I attempted to load software and the machine freezes every minute or so. Both Microsoft and Kaspersky tell me I have a defective hard drive. Spent the past week trying to get Lenovo to address. I had also escalated with Best Buy and was told Jeremy the manager would call me. Made another attempt and have yet to receive a call back from Best Buy.

It's horrible how you are doing the delivery schedule for people. I took day off yesterday to wait my tv, plus I called the company to do other cable work in the bedroom. And nobody was showing up??? I’m super disappointed I never ever wanna buy anything in your shop. And even the people doesn’t give good information on the phone. The delivery company is the worst ever. Try to working together better, because you gonna lose many customers!!!

Due to house fire I spent over 10k. I bought extended warranties. They do not honor them. Fridge shelves collapse from glass on plastic frames, TVs dead and will not honor extended warranty even though one is only 4 months into manufacture warranty. They do not call back. Corporate does not call back. Ask to speak to store manager and they hang up on you.

So, our company just spent a lot of money at Best Buy, like $3,000. We ordered a Microsoft Surface Pro, and a pen that comes with it. The Surface Pro got to our business location with no problem, but the pen somehow got lost in the mail system. Guy in customer service, his name was Daniel, tells me that USPS did not recognize our address, only FedEx (the Surface Pro went through them). So, we have no pen still, and please keep in mind this order was made on October 4th. My boss is mad because we didn't get the pen, and we need the pen (cause it costs $100). So I spend all day on the phone with customer service. I am put on hold like 12 times, for about 15 minutes each time. "Daniel" refuses to send us another pen, even though it got lost because of them. (Also, USPS delivers to us every day, that's how we get our mail. How could they not recognize our address?)

I purchased a Vizio TV in June, took advantage of a bargain price, gift for my brother-in-law. I wasn't told it was on backorder. It was delivered to me 3 weeks later. One week after that I gave it to my brother-in-law who waited 1 more week to take out of the box and plug in. The TV didn't work so he brought it back to Best Buy who said they wouldn't take it back, it was Vizio's problem. I got the TV from my brother-in-law, called Vizio, sent them a picture of the set. They said it was dropped and it wasn't their problem, it was Best Buy's problem. Skip over the ten days I had to deal with hurricane Irma.

I purchased a 4K Sony XBR65X900E on September, 30 at the McKinley store in Buffalo, NY. While checking out I was informed that the earliest they could get out to me for delivery and setup was October, 13. I thought that to be a bit untimely but I agreed nonetheless. I could call for a better delivery position if I wanted one. Of course I did and was granted one. So I have a friend set up to be at my house for the delivery, Best Buy calls and moves the date. Ok, it happens. So for the next delivery date, same gig! Friend all set for the delivery, canceled again? They wanted to change the date to Saturday the 14th.

Two months ago Best Buy’s delivery men delivered our new refrigerator. Unfortunately, in the process they damaged our front door and banged a hole in our entry wall. We are still waiting to hear about compensation, but after several emails to the company, no assurance of help has been forthcoming. Do NOT shop at this store!!! Take your business elsewhere!!!

I purchased a Best Buy Whalen furniture tv stand and it was delivered last month. The base of the stand was put together but was unsure about the actual hanging of the tv onto the stand. So I scheduled and paid for Geek Squad to come out to provide a professional installation (set up, mount, install, and configure your flat panel TV) on Saturday, September 23, 2017, between 12 and 4 pm.

Remember when contacting Best Buy or the Geek Squad, you are contacting a 3rd party. Unfortunately after numerous calls, when asking for a supervisor you might be lucky in getting one. Best Buy corporate cares less about the type of service you get. They've gotten your money. I for one would not buy from Best Buy again. They claim to offer customer service, but the only way you get anything done, is demand to speak to the corporate office. But be forewarned, by calling the main number doesn't guarantee that you get the corporate office. And when you do, getting results are not swift.

I wanted the 43" Smart TV 1080, was selling at $349.99 as normal. They were out of stock, only had the New E-series which cost $399.99. I purchased it then found out 2 days later it's on sale on their site for $379.99. Salesperson never said nothing and charged me full price. (Piss poor customer service) I called and the guy on the phone said, “Bring in the ad from website” which I did with receipt 7 days after purchase. Well after driving there again I was told that ad. No customer service, this was at Monroeville PA store.

I went to Best Buy to buy a refrigerator after mine was destroyed in hurricane Irma. Bought the refrigerator I wanted and I was to receive it in 5 days. So on the day, not only did the guy show up two hours early so that no one was home and I had to call my neighbor to go to my house the refrigerator was damaged. So I call customer service who did not care, offered me nothing but to send me another refrigerator. Second one arrives. Not only is it dented but it is missing shelves and the guys response was "Oh, that sucks. Call this number." Needless to say I am sending it back and bought a fridge from Home Depot that I received in two days that was perfect. Altogether was out of a fridge for three weeks. Never buying an appliance from Best Buy again.

Store clerk was wonderful where we purchased our appliances. Our only compliant is that the installers did a rushed and incomplete job on installation. Best Buy requires that you buy a new dryer hose and new washer hoses prior to installation, which we purchased at BEST BUY. When they installed the dryer hose they did not bother to cut it shorter which left the appliance sticking out too far in the laundry room. My husband had to redo the installation. With the washing machine, they failed to install the shipping plugs in the back which are meant to cut down on noise and they failed to install the elbow joint for the drain hose. Instead they just shoved the drain hose three feet down the drain. It is only supposed to go down 4 inches. Once again my husband had to reinstall on his own. This is very shoddy work in our opinion.

I bought a new iPad on October 1 and bought the extended 2 year warranty. Almost immediately we had a problem with it. On Oct 6 I took it to the Geek Squad desk who told me they would have it fixed within 30 to 60 minutes. After an hour they said they didn't know how to fix it (it was just a simple reset). I went back to the iPads in the store and asked the sales clerk (who also said he was the manager) what the policy was on returns. I did not mention that I already had an iPad that had a problem. He cheerfully told me that the store policy was that I could return or exchange it within 2 weeks. I said that's what I wanted to do. Once he realized I already had purchased the iPad, his tone completely changed and he said I couldn't return it until it was fixed by the Geek Squad. So what they tell you when you are making a purchase isn't something they stand behind after you purchased it?

I have placed several online orders with the company and have had a bad experience each and every time. Orders have not been shipped even though the company has provided tracking information. This particular order was never shipped after 30 days of the order status as shipped. I also placed on order for other merchandise online and had specifically entered for store pickup. The item was for a friend who had provided me with their credit card information to make the purchase. The order was placed under my name and Best Buy account and the pick up was option was selected also under my name. The order was placed and the credit card was charged. The following day I went by the store to pick up the item that had been paid for.

I stop in Best Buy Simsbury CT. I was shopping for a GoPro camera, Best Buy told me GoPro Hero 5 Black was the newest out. What they didn't tell me the new model was about to hit the store in a few days, I was deceived into buying an older model to clear out old stock instead of telling me the new model was coming in in a few days. I would of waited, and now that it's over 15 days I'm stuck with an older version. Thanks a lot Best Buy for the deception and poor business practices.

I purchased a laptop from Best Buy on 9/26/2017 and returned it on 10/2/2017. When I purchased the laptop I wasn't told of the return policy. The guy just told me I had 14 days to decide if I wanted it or not. It only took me three days to figure out it wasn't a good computer, so I boxed it the second day and returned it. Now, what really irked me was that when I returned it, I was told it would take days to get a refund.

I pardon this being extensive, I will try to sum it up as tightly as possible. That will be rough though. Placed an order for a Stackable Washer and Dryer w/ stacking kit on August 23rd which was finally delivered on September 11. The machines turned on, and all looked well and the delivery guy left, but ultimately the dryer doesn't work. Called back immediately and was given a lengthy runaround. Ultimately I had to wait till the next morning to call and set up an exchange per Best Buy's request, as the pieces were not marked off as delivered until the delivery man gets back at the end of the business day. I understand that is the protocol, that is fine. We come to find out we can't exchange the pieces as they are no longer in stock, so we switch to the closest models and those are back ordered.

In the past, I have purchased my big screen television, Blu-ray player, routers, etc. from Best Buy. I have also had the Geek Squad to come in twice for wall installations associated with the setup. Recently, I purchased a better router from Best Buy. I lost internet connection to the TV. I called for technical support in helping me set up the TV to connect to the new router. Technical support would not give me any help over the phone. I was told that they would have to send a technician out to do it. Price? $99.95. I had just spent $140.00 for the new router.

I went to buy something with my Citibank rewards points. Customer service pretend that they do not know who their rewards points partners are. This is scripted rubbish to make you use only Best Buy rewards points. Well, guess what, it ain't gonna work. After five phone calls, and no knowledge from the customer service department or the credit card department, they just lost me as a customer. If you want to buy something with valid rewards points which BTW Citibank says are definitely applicable to all Best Buy purchases, I suggest Amazon.

I've shopped at Best Buy for years without problems until recently. I ordered a Tracfone Smartphone which I couldn't make it work. I paid for a cab and went to Best Buy, a clerk messed with the cellphone for a while and couldn't make it work either so she went to ask somebody else in the store. She came back within a few minutes and told me that Best Buy is not responsible for Tracfones. I wasted $100.00 on a cellphone that is useless. Now they decided to use OnTrac as their delivery company. OnTrac is a joke & the complaints all over the U.S. are in the thousands so I closed my account with Best Buy like I did with Walmart and Amazon for the same reason. I will continue to shop at Target online, they use established delivery co.'s and listen to their customers.

So I got this MP3 player plus an "extended warranty" (paid about half the price of MP3 player). Sales person told me if it fails within a year I could bring it back and have it exchanged. So it fails after about a couple of month, I go back to the same Best Buy and they refuse to do. No comprehensible response at all. I just took the loss and left, the MP3 player was not worth stressing about and arguing. Just letting you all know, EXTENDED WARRANTY IS PURE RIP-OFF.

I wanted a lens for a Sony camera and it showed as in stock at the store on Progress Ave., ON, Canada. I drove across the city and when I asked about it I was told that a stock level of "1" means it is "dead stock" and they don't have any available. What a waste of time and particularly annoying that the store knew the information was wrong.

I pre-ordered a Samsung Note 8 from Best Buy. I was pre-approved for credit on the day I applied. I was told that I could pick my phone up on the 15th of Sept. I was told by the customer service rep, Jean **, that all I had to do was bring in $50.00 to cover the taxes on my new phone. I went in on the 18th of Sept. and my Note 8 was there but the customer service agent I spoke to on this day told me I had to have an extra $75.00 before I could pick up my phone. He told me the total amount was $128.40. When I asked him why I had to pay the extra amount he said that I had to pay a deposit before I could get the phone. I have purchased things in this manner before and each and every time IF there was a deposit I was made aware of it at the time I made the initial agreement.

I gave Best Buy over $1500 for a dishwasher and a stove on Sept 2, 2017 - best buy in Torrance on Hawthorne Blvd. I dealt with Jorge **. He was great to our face and made arrangements to have it delivered. Waited two weeks and on delivery day they would not install or deliver as the connectors weren't the correct size. I PAID EXTRA FOR AN INSTALLATION KIT, wrong installation kit. The installation people can't come prepared for this problem??? The wrong size connector, they can't have an assortment. Paid a plumber to come out and do a 5 minute install and now water is turned off and current stove doesn't work as it is not matching the new connector. NO PHONE CALL, NOTHING!

Worst customer telephone experience I have ever had! Called the local Best Buy to get some consultation for a couple of electronic items that were affected by a lightning strike per our insurance company. The store advised me to call the Geek Squad home visitation division and was given the number to call. Called the supplied number and after a 14 minute wait connected to a person. Told him what I was needing, but was informed this was the wrong department and would transfer me to the correct one. Again another long wait and talked to a lady I could barely understand and again the wrong department.

I purchased 2 brand new PS4 games on 9-19-2017, from Best Buy (Store #1891 Fordham Road, Bronx, NY, 10458) and when I got home, and took off the plastic seal around the game, NBA 2K18, there was NO Game Disc Inside. This was purchased from an Official Licensed Electronic Department Store, Best Buy. Purchased at 8:35 pm on a Tuesday Night in NYC. Product #: 880000. 47902-3 - I'm very upset as a customer, that used my hard earn money to buy 2 games and was totally robbed, by 2K18 not being included in the Game casing. I want my money refunded back to me OR a new copy of the game NBA 2K18, shipped to my home, because this should never happen to anyone.

On September 7th at 12:30 pm Eastern Standard Time, I purchased a $350 E-Gift Card through bestbuy. cashstar.com, which I was forwarded to from bestbuy.com. At 1:10 pm Eastern Standard Time, the E-Gift Card was viewed and verified by my friend who lives in Rhode Island. On September 8th, when she tried to use the E-Gift Card at a store, it came up as declined. After being transferred FIVE times (THREE times to Cash Star and TWICE to Best Buy) on September 8th, since no one apparently could assist me, I gave up. On September 9th, after being transferred another FOUR times, Cash Star was finally able to give me the E-Gift Card number, which I was finally able to provide to Best Buy to figure out why it was declined.

Last week, we shopped for a new computer and related services and components for my son. Clifton at the San Carlos, CA Best Buy was patient with our questions and went out of his way to make sure we were getting the best prices for our bundle. It was great working with him. I highly recommend Clifton and hope Best Buy management will give him the recognition he deserves.

I pre-ordered a Samsung Note 8 in store at Best Buy, that was probably my first mistake. They gave me a sheet of paper with the order number and did send me an email with that same information. Problem is, when I go online to try to track the order, they keep telling me to sign into my account; I sign into the account with my email address and there is nothing in the order status section. I was never able to track my phone, the person I chat with and the person I spoke with on the phone just said to wait for an email telling me when it is ready for pickup.

I had an age old washer/friend die on me.:-(. I went shopping for another washer that would help our family with the laundry. I have a Samsung Galaxy phone and admire the technology greatly. Therefore, I decided to give the Samsung washer a try. I went to the Best Buy online store and placed our order. Well the product arrived on time and in excellent condition. Things went fine for the first month or so. My wife and I loved it. She sang little tunes upon completing a cycle. We loved our new washer. We even nicknamed it Sammie. Fast forward a bit and Sammie started to malfunction. It would not spin or spout water. All it would do is give us these cryptic codes. I called Best Buy when we had finally had enough and figured out that Sammie was a lemon of a washer.

Dealing with Best Buy has been nothing but a nightmare. I purchased a washer and dryer on 8/31 and they scheduled the delivery for 8/4 from 12-4. Two guys showed up, which could not speak or understand English too well. After they took out the old units I went up to check, and it seemed everything was going smoothly. They brought the new units upstairs.

Sony 850e TV - I purchased a 75in Sony TV and paid $2400 cash. The tv has a problem so I went to return the set. They told me I could get my money back if I was not satisfied. Here is the problem. They only want to give me $800 cash and the balance of $1600 in a company check that takes 5 weeks to get. This is horrible. I paid cash and should get it back immediately. I should receive cash back like I paid. Not a check. No one should be allowed to do business this way. They are crooks. I will never do business with them again. Beware.

I do not recommend purchasing a protection plan for an Apple cell phone through Best Buy. You will be charged a monthly payment that far exceeds the actual amount of Apple Care. Best Buy charged $8.79 per month which over a 2 year protection period equals $210.96. I cancelled my protection 21 months into it after paying $184, and my coverage ended. Apple Care charges a one-time upfront payment of $129 and it covers the entire two years. So in summary, I paid more and got lot less coverage by going through Best Buy.

Writing this before I actually get the computer returned to me so I may be worrying for nothing. I bought Geek Squad protection for a year and was told to bring my 3 yr old laptop in for a tuneup. When I did, they ask why, and I mentioned that it was slow at times (for my son at school but that it works perfectly fine for me at home). The Rep who was new and checking in my computer (not a technician) said "It could be a failing hard drive". When I questioned the "spontaneous diagnosis" I was told that hard drives do not last that long. Then when his supervisor came in to make sure the paperwork was correct (since kid was new), He also said Slowness is the first sign of hard drive failure and that them running diagnostics against my computer could crash it completely.

Hands down the worst experience. Spent 30 minutes on the phone with them and told me the purchase was confirmed. Called back 15 minutes later to ask a question to find out they cancelled the order. Best Buy is closing stores around the nation because of a lack of customer service. Amazon will be happy to take my $3,500.