Best Buy Reviews

I received 3 emails for reward certificates on the same day. All of them had my name on them and were sent to my personal email address. When I tried to use these the website was only accepting 1 of the 3. I called customer service and they informed me that 1 of these 3 rewards was sent by accident. It wasn't meant for me. Even though it had my name on it and it was sent to my personal email address! The woman in customer service transferred me to the reward department and told me that maybe he could give me the credit anyway. The guy she transferred me to kept saying that it was their error and I should have just deleted the email. The email they sent to me with my name on it. Apparently I was just supposed to know it wasn't meant for me even though it had my name on it. He just kept saying it was not mine to use, which I get, but good customer service would have realized it was their error not mine and just given me the credit anyway.

I bought a TV in East Ft Lauderdale and after setting it up I discovered it was defective. I returned it to the store within a week as the TV was for a 2nd home a 2 hour drive away in an area that had no Best Buy. The Mgr said "sorry, we only have a 3 day exchange window". I told him of the 2nd home, how I am not there every day and could not exchange it in 3 days. He said "we cannot exchange it." I then reminded him of how much business my family has done there over the years. No matter. So I left with the same defective TV I had bought a week earlier. Customer service is the LIFEBLOOD of every organization. It will make you or break you. Evidently Best Buy is not aware of that. Too big to fail? Think CIRCUIT CITY.

My friend and I each purchased a Whirlpool washer and dryer in January. We selected a delivery date in February since each of us was moving into new apartments a few doors down. The delivery arrived at 7 pm with only one washer and dryer. I called Best Buy and received different information about the delivery. First I was told the machines were back ordered a few weeks. Then I was told I could get a delivery on Thursday. The people I spoke to at the store were not very helpful. They told me these things happen. I cancelled the order and purchased same items at PC Richards.

Called to confirm a order to and the representative informed me that THE TV order was cancelled. But at 3 am (central time) got a computer generated order was made by Best Buy and $762.11 was approved on my credit card without informing me. A online purchase was made for a TV on that same day... but the representative that confirmed the order did not verify that a order was automatically placed by Best Buy. A scam was done and one TV was delivered to my house and Best Buy claimed that 2 TVs were delivered 2 hours apart by THE same driver. They refused to refund my payment. Please be careful with when ordering online with this company as they are using people credit card information. They are unprofessional, rude, and this includes their General Administration team. I advise everyone to be alert because I was informed that this is happening often. Personally, I Will never purchase any item from this organisation.

I was sitting here in this store to do a 15 mins job and it's been like 1 and half hour and still counting someone to come and attend us... so ridiculous and they treat customer like ** as they don't even exist. I have been sitting in mobile section and only a lady attending a customer from last one hour and she is not even calling anyone to help us. Is this what they call as a great customer service!!! Best Buy you suck big time!!!

Purchased LG washer on October 31, 2016 from Collegeville, PA and was advised from the associate that if it went on sale that I could just call in and have the price matched b/c it was purchased on our Best Buy Credit Card. I called the following week and the guy from Geek Squad said he would credit the account $200 for the Price Match. I thought nothing of it b/c he agreed to take care of it then when I looked at the statement there was no price match credit given. I then called a 2nd time and went through the entire story and this guy said no problem I will take care of the $200 Price Match. Again I looked at the statement and it was never done. I ended up calling a 3rd time and the same thing happened.

Ordered my son's Birthday present from Best Buy on Monday with his party being on Saturday. With the free two-day shipping they offered it should have arrived in well enough time for his Birthday Party. After the product had shipped I received an e-mail, the estimated arrival date was the following week! I called Best Buy to ensure that my order would be in before that weekend. Per their website, the product I bought was a two-day shipping product fully expecting that I would get in within at least five days! They confirmed it was a two-day shipping but told me to contact UPS to figure out why it stated it was going to take that long and ask them why they are having issues. Called UPS and they flat out said that Best Buy did not ship it two-day air but rather ground freight which does put the order coming in over a week to two weeks late!

They sold the products that they did not have in-stock. They rescheduled deliveries several times. Next scheduled delivery promise is 22 days after order was placed!!! My tenants (family with 3 children) cannot get their stove/range, threatening to take me to court and/or break the lease. Delivery date is a part of advertisement. They are in violation of truth-in-advertisement law. Some customer service reps are unfriendly/rude and/or incapable. The whole setup is WRONG

When Best Buy does an installation they turn the installation over to an independent contractor to perform the work. When the contractor does a poor installation and you tell Best Buy, Best Buy tells you that you must take up the problem with the installer. Best Buy absolves themselves of any responsibility regarding the work performed by the contractor. It's like a bait-and-switch. You expect to get good service from them and then they dump on you. The contractor that did my installation caused the dishwasher hose to break and denied that it was their fault. This means that the damage this caused to my cabinetry is up to me to fund.

I knew my Internet Security would be expiring in a few weeks. I found that I was close to Best Buy so I stopped off and purchased the 2017 version of Kaspersky. The day that my old license was due to expire was 2/9/2016 11:59 pm (today). I entered the new activation code into my system thinking that there would only be a one day overlap. All Best Buy needed from me at check out was my phone number. They activated the license right there at the register without telling me. I basically lost two weeks or paid double for those two weeks, however you choose to look at it. I called and was passed off to several different people (Geek Squad). No one was able to help. So now... all I can do is let everyone know what happened and that this was a disservice to a long time customer. I have the purchase receipt from Best Buy but since it contains some personal information, I chose not to upload it on this system.

We bought a TV in store last week and the associate who helped us (who was awesome, I have nothing but praise for him) got us a delivery date of 7 Feb between 8-12. So we sit in the confines of our home all morning yesterday when there were plenty of things we could have been doing since we just moved from another state and there are time sensitive things we need to accomplish. Afternoon hit, I decide to run what errands I can while my husband stays and waits for our TV to arrive. He finally decided to call and somehow the delivery time and date on our paper had been dropped from their system because it send me some whack email asking me to request a delivery date. OKAY... We've been dealing with all sorts of delivery service hiccups since we got here, what's one more, right?

February 7, 2017, I ordered a printer and paper online from Best Buy. I also paid an extra $19.99 + tax for 2 years Geek Squad service. My card is charged for all three total $249.70. February 8, 2017, about 9:15 a.m. I go to the Covington, LA store to pick up my order. I ask customer service if they would be nice enough to print out a gift certificate from an email for me. After all, I don't have a printer, that's why I am buying one. One sheet of paper is all I asked to be printed.

Our ten year old washing machine needed to be replaced. It was a Kenmore but manufactured by Whirlpool. I wanted to use the existing base and wanted the new washer to look similar to the old dryer. Sears said to call Whirlpool but they wouldn't talk to me about a Kenmore. When I called Kenmore, same thing. I researched manuals and found a particular Whirlpool I wanted. I shopped at Sears and at PC Richards.

The point of sale and warranty starts the minute you leave the store but the store are flooded with defects coming from their suppliers. Consumers complaints are falling on deaf ears as with tech support notation of the fail product, accountability for product failure and tech repair or tune up is a census for consumer protection between product reliability. Assurance is key that a product can remain functional off the shelf and less tech support but see this product is weak and only as reliable for periods of days and months not years. So this item was asleep for a year. Plug in, on stand by and failed when put to use. A Lenovo A8 laptop which has great reviews in store was a priced piece of crap.

Went to the store in Anderson SC. to get a alpine car stereo at a PRICE MATCH GUARANTEE and the floor salesperson was very snotty and acted like I was a total nuisance for even asking. Then to top it off he received a phone call for a female (I seen picture on phone) and spoke to her for over a minute while I stood there like a dummy waiting. Then told me they only price match 3 places one of which does not even sell car audio.

First order at Westbury NY store. Paul processed my order for a Kitchenaid Refrigerator. Scheduled my delivery for Saturday Feb 4th, even got a call on the 3rd confirming delivery. Later that evening I was called and told that delivery was rescheduled for the 24th. I cancelled because I should have been told from the beginning that the model I requested needed to be ordered. Second order online, credit card company thought it might be fraud. Called best buy to reprocess, After 2 case numbers and a lot of running around, neither person really knew how to deal with my issue. Later that evening an email asked me to reprocess my order. I think Best Buy needs to train their employees better in how to serve the customer. Ordered my fridge from AJ Madison because I don't like to spend my hard earned money on companies that take my business for granted.

We bought 2 televisions after moving into new home. One only lasted 5 months and the other one a Samsung Smart TV is useless. We cannot use the remote that came with the television. I don't know why Best Buy omitted telling me that when I read so many comments about this television and the remote. Why do you let big business get away with cheating the consumer? What good is a smart television if you can't use the remote?

I ordered an appliance during a free installation promotion. Two days later my order was cancelled without so much as a phone call. I discovered an email sent two days later with this information. I called to give them the added info they needed which was updated account information of my Best Buy credit card. After sending me to 14 different representatives they now tell me the old order cannot be reprocessed and the new order will not include the free installation that came with my original purchase because even though that promotion was going on at the time of the original purchase it is no longer available.

The store never has any (parts) for your personal computers. Only Apple parts. Windows computers never have complete versions of their software and lack compatibility. Don't buy a PC ( personal computer) from Best Buy and expect to find a charger and other parts for your computer. The employees lack customer service and seem to have no intellect about the electrons. OMG best is full of incompetent, arrogant service people. They just told me to go online but most of the websites have glitches in them and are hard to navigate.

Ordered a product online and received an email 3 days later stating that the product was not currently available and would ship almost 3 weeks later than original "expect" date. I attempted to cancel the order online and that option was "grayed out." After searching for a phone number on their site (hard to find), I called Customer Service and was informed that I could not cancel the order until it was marked back-ordered in their system. So, call back in a few days and see "if" the status had been changed. Seriously... now this has become "my" problem to chase down. I think not... NEVER ordering anything for our office from Best Buy AGAIN!!

Worst Best Buy I have been to. 01/23/2017, I purchased a printer and a Xbox game from your store. When I went home the game didn't work because the game was wrong as it was Xbox 360. I have Xbox One. I even purchased Xbox one from the same store few months ago. 01/25/2017, I Went to return/exchange but the General Manager Ms ** refused. She said she will buy the Xbox 360 game from me for lesser amount $??? At the same time other employee by the door with yellow T Shirt started yelling at the same time. They literally made me feel like a thief/criminal. They argued for about 7 to 10 minutes in front of 15 other customers in loud tone.

We bought $4,000 Dacor double wall ovens. We paid to have it measured before installation so that everything would be taken care of. They measured and said it would be okay for installation. They installed the ovens on three small boards that bent up the unit. I brought in pics to Best Buy who blew me off about it. I sent pics to Dacor and after a considerable wait, they said the unit was not installed correctly.

Sat 2 hours on phone, 3 rude associates, 7 transfers and hung up on twice. It's so frustrating, you have to tell your story over and over again and pray they don't hang up on you. They are so unprofessional and don't know what to do or what to say. Each one will tell you something different from the one who works in the store to the ones on the phone. Just be careful don't get any of Best Buy's cards they offer. I mean F the discount they will give you. Hell, if you tried to cancel and return everything it's not that easy to get your money back!!!

I bought a car starter with installation online in November 2016. I called and they said they were busy for the next two weeks call back then. Then I called back and they said they have to work around the installer's time because he has a family. So I called back a third time and they said call back in two weeks. Finally I went in to the Manager and she was no help. I said I know they are booked for the next two weeks. Can I make an apt for the following two. She said they don't do that. Now it's almost two months later. I said "forget it. I want my money back and you should let consumers know online that it might take up to six months to install." Piss poor service. Our dishwasher broke the night before I went to Best Buy and I was going to buy another one after I resolved my issue but heck no. I will never get anything from them again.

On Black Friday weekend we were sold a cell phone from an associate who told us the phone was free and the monthly bill would only go up $2 an hour. We did sign electronically based upon good faith with the associate had told us. Come to find out she completely misled us and flat out lied. Our first bill was $27 more a month and almost a $40 one time activation fee. The associate told us nothing of the sort. Come to find out from Sprint this would be a $27 monthly reoccurring fee for about two years. We spoke to several managers including Andrew ** and Jessica ** who gave us the runaround for over a month and come to find out today they can not or were not willing to do anything. I was shocked and very disappointed in the customer service, the associate who lied to us, and the managers who covered up for their associate's wrong in my opinion and did nothing to help us or compensate us.

I bought a freezer from Best Buy with the added option of $14.99 to have my old freezer hauled away. When the driver arrived he dropped the new freezer but refused to take the old freezer because he did not had space in his truck. I am now on hold for more than 30 minutes on the phone (3 different) groups without a resolution. Best Buy cheated! They are cheaters! They took my business but did not deliver on what was promised!

In Dec 2016 Best Buy sent me a renewal email. While reviewing the plan it automatically charged me for the plan that I paid for the year before but didn't get to use, because the computer was broke. I call, they said they would refund the charges. This was Dec 22. It's been a month and I haven't gotten credit. I've call them 5 time. This last time I found out they debit my new card but refund the money back to an old card they had on file. They want me to call Visa to retrieve the funds. No you guys made the error I need you to fix it. The team leader was disrespectful just place me on hold while I was talking and hung up on me. I call back to get her name but they don't have any way of track who you spoke with. I just cancel my business with them. I may be just nobody but I can decide on who get my business.

We bought a double drawer Fisher Paykel Dishwasher from Best Buy Mesquite a month ago for our new renovated house. First it took them 4 weeks to get the install done. They rescheduled it 3 times before they finally decided to come and take care of the install. When the install rep was here... I asked them to make sure that it was working and they were at my house for 3 hours and said "yes everything seems to be working." I had a family gathering the day after they installed the dishwasher and come to find out, the dryer does not work for both drawers. I called the Best Buy for service. They confirmed the address where the dishwasher is. Come to find out that the repair guy came to my old house and well... WE DON'T LIVE THERE ANYMORE.

I purchased a printer from Best Buy online, and since it was online I believed if I needed to use the warranty with it they would just send be a return label, but I didn't read the fine print, you have to bring it to a store or mail/ship it to them (AT YOUR OWN COST) even though the recording from there customer service says they will send you a return label. I called them 6 times was transferred several times. I ordered from them online to avoid having to drive to their store so instead I'm going to mail it back, some warranty? Don't buy from them online, unless you like making road trips. They lost me as a customer!!! Amazon or even Wally World beats them hands down...

Sat 2 hours on phone, 3 rude associates, 7 transfers and hung up on twice. Had to drive total of 40 minutes both ways to local store to do an online order. Transferred during call to wrong department as well as manager. Woman at store great. Called corporate. WOW. Let's start with reviews all on computer. Yesterday said can't get someone. Rude people. Another 2 hour experience today. 1st call manager hung up. 2nd woman argues with me. Never hung up on then transferred and no one picked up. 3rd woman tells me need name of someone. Then I'm getting transferred to a prime specialist. Prime a.. you know. Associate wants name. Refused. Places me on hold 4 times thinking will say something better or different. Nope. They are busy with other callers. We're customers. How do we feel now? WOW.

We recently purchased 3 items from Best Buy, all within one week. However, all on different days. The last item is a TV stand suitable for a 60" tv. Their website indicated that they had this stand at the same store we purchased the first two items. We drove the 24 miles only to find out that the store didn't have one in stock. We were given a completely incoherent excuse for this misinformation, via their website. I say incoherent because neither I or my wife could understand what this young man was trying to say. The next day we drove a half hour to another store that indicated they had one in stock. The stand, when put together, was riddled with flaws. Including a incorrect description of the product on their website. This stand has blemishes all over the finish, chips on the edges, one crushed corner, and has some spots that weren't consistent in color.

We purchased a new washer & dryer online. We opted to pay extra to have the appliances installed upon delivery, as well as have the old appliance removed. The soonest we could get a delivery that fit our schedule was a week and a half out on January 7th. The day finally rolls around and we receive a call from the office stating, the truck they are bringing our new appliances in, is too small for them to haul away our old appliances and that they'll send someone out later in the week. A little annoying to have to store our old equipment, especially since they knew we requested in advance to have the equipment hauled away, but we let it go.

Purchased my dryer through 1-888-BESTBUY and it is now weeks after transaction and everything has gone wrong from BEST BUY coordinating delivery, rescheduling delivery due to snowstorm, to installation. Long story short, the 3rd party installer BEST BUY contracts with, left the new dryer in my garage, did not haul away my broken one (left it standing in the middle of my laundry room unusable) and told me the parts I was REQUIRED to purchase with my installation (could not leave checkout without including these) would not work and I would need to buy the correct parts.

Made an appointment for repair of a home entertainment system. Fixed the problem myself the next day and called and canceled the appointment, which wasn't until several days later. Received credit card statement several weeks later and the charge for the visit was on the card. I called Best Buy and after waiting forever on hold, being transferred countless times and speaking to a whole succession of people I have not spoken to anyone that can resolve my problem and credit me for this service that was never performed. Best Buy customer service could not be any worse.

January 10, 2017 we bought a new 65" Sony TV at Best Buy in Tempe AZ. We paid for the delivery and install of 150.00 extra. The delivery and install date was set by the clerk that sold us the tv for Wednesday the 11th between 8 and noon. On the 11th I took the morning off to wait for delivery. Noon came and went with no delivery. I called the store and was informed the delivery was scheduled for Saturday the 14th. I informed the lady this was not correct and delivery was in fact scheduled for the 11th. I was hung up on. I immediately called back and waited for 10 minutes before the same girl picked up the phone.

This was my first Best Buy purchase online and it was even more horrible than Amazon. I ordered a Corsair Gaming Keyboard for pickup on Monday 01/09/17. Received an email notification saying pickup is delayed. I called the Customer Support and the associate told me that he can ship it to me in 2 days. I did not get any email update or any information about shipment. I called in again and they told me the associate did not put in the order. I was furious. They told me they can ship it to me in 2 days again. But I decided to talk to Supervisor. The associate gave me so many reasons so that I don't have to speak with him even telling me he is busy in meetings and he will tell me the same thing. I still decided to stay on the line.

Best Buy had always been good to me and I never had a problem with them until I took a vacation to Doha, Qatar. Before I left, I called the credit card and informed them that I would be traveling to the following areas (AZ, UK, Qatar) and expect some charges from those places. It was a very nice conversation and it seemed like everything was in place for my vacation. I got to Doha airport to pay for the visa (no cash) to get in and what do I knew. My card was declined. Being away in different country, it was very hard to find a good phone to connect to the US. I called Best Buy Credit Card and they asked me weird question to I.e. "what was the account number you use to pay this card?" I went ballistic and I said "really, do you think I would carry my check book on vacation?"

So I have come to the conclusion that Best Buy's refurbished products are just a giant marketing scam to get you to invest 3/4th the price into a product initially only for them to send you a faulty "refurbished copy" so that you will inevitably need to come into the store and they can up-sell you on buying the product "new". I was gifted a pair of refurbished Powerbeats 2 over the holidays by my mother and they don't hold a charge. After spending nearly an hour and a half in the store trying to find a way to obtain the product my mother paid for, they suggested that I contact online since they couldn't do an even exchange (due to not having refurbished products in store).

Never received my product and refund has taken more than 7 days. Purchase a computer for Xmas ($799). When opened it would not allow anything to be downloaded. Spoke with the Geek Squad and stated it was missing something during the setup and to exchange it for another one at the store. I went exchanged it but the new one would arrive the following week. A week later it was back ordered again for a month.

We ordered in the am - 750 am to be exact. Go in at 2 pm. The order was still not ready. I went to the back of the store. Within two sec I picked up the same item in a different color. They couldn't give to me because online I paid for half the item with the gift card so I was forced to wait thirty min. My item still not located then had to pay full price because I didn't have gift card with me so now I have a gift card that I won't use so instead of paying 106 I'm wasting 136 on a gift because of a service that's suppose to convenient and it wasn't. So disappointed. I expected to receive a call and say in this store we only have this color avail and give the customer the chance to say no problem I will take red or get it from another store. Will not buy online to pick up again. Riverdale 23 Wayne NJ store.

We had purchased a Stackable washer and dryer for our condominium. After taking multiple measurements, and the salesman verified the measurements, we chose on a set that was supposed to fit w/o a hitch. That is the only good part of this experience. When our appointment popped up early November, did we see a "Geek Squad" Delivery Truck? Nope! 2 guys who could not speak or understand English popped out and the language barrier was enough of a problem. They get our old laundry center out, go to install the new washer and dryer, and they kept saying "It won't fit. It won't fit!" I told them to get a tape measure as I know my measurements were correct as I got them from the same dimensionally identical laundry center.

I made a purchase on January 7, 2017 in-store and when I looked at my online account under rewards, there were 71 points taken off back in August 2016 for inactivity. I spoke to both a representative named Noel and Jose, a supervisor. I stated to them that no notification of any upcoming expiration of points was sent and asked if they could reinstate the 71 points that were lost. Both said no, those are the terms of the program and they don't send email notifications to alert customers about expiring points. Neither cared to resolve the matter. That's the very last purchase I will make at Best Buy. I don't recommend the rewards program at all, and customer service needs much improvement and better training to resolve issues and satisfy customers.

Ordered wrong dryer. Returned but could not get refund. Went to store. Ordered new dryer. Called to cancel the wrong dryer. Both orders cancelled. Took over 1 hour on phone to get new dryer redelivered. Store receipt is 70.00 less than what I am being charged.

My husband and I came in to purchase a tablet. The salesperson did not ask what it's used for or what our knowledge base is. The salesperson assumed that we wanted an apple product. I dislike Apple very much but my husband has no idea what he is buying. The csr did not even bother to show us all of the options. He also added another 200.00 to our bill without even discussing the geek squad. He just added it to the bill. Again my husband had no idea that was added to the bill. I was furious.

First time trying Best Buy online over Amazon because of the price and similar 2 day shipping. I was looking forward to having another online retailer for electronics when a better deal comes along that can beat Amazon. I've never had Amazon ship a product late from the hundreds of orders I've placed. The first time I use Best Buy online the product is 3 days past the 2 day shipping date. I'll continue using Amazon over Best Buy even if I have to pay a little more.

Purchased a Whirlpool refrigerator. Day of delivery, 1 1/2 hours late. Guys removed old refrigerator, measured stairway for new refrigerator, measured the new refrigerator, brought new refrigerator in the doorway. Guy said that refrigerator was too wide to go up the stairs. Husband suggested to take doors off. Guy kept insisting that it was not gonna fit. Didn't even attempt to try. I told the delivery guys to put the new refrigerator back on the truck and bring my old one back. They put the old in the doorway. Didn't even take it back up the stairs. When they left, driver ran over trash bags and cans sitting off to the side in the driveway.

I ordered two Zagg IPad keyboards during the Black Friday last year over the phone using my company credit card. When I picked up the orders at the local Best Buy store, they could find only one order of the two. Then they decided to grab one board from the store shelf. When I paid the orders, I specifically told the store employees that one order needed to be charged to the company credit card and the other to my personal credit card. Before I left the counter, I asked one more time if there was only one charge on my company credit card, he seemed a little annoyed and said "yes". Unfortunately, the keyboards were the wrong size, and I returned them to the local store the next day after picking them up.

I bought a Samsung smart TV model 6000. In attempting to connect it to the Internet I learned that it required a "wireless TV adapter". I bought the device from Best Buy and had them install it. When I asked why the adapter wasn't installed when the TV was and they simply replied that it is an additional item. Entirely deceptive and misleading.

I purchased a receiver for my home entertainment center after taking the advice of an IT associate. The receiver worked fine for 3 weeks, then started to shut itself down, turn itself off. I returned to Best Buy and spoke with another IT person who explained that he had no idea what was going on, but that they, Best Buy would stand by their product. This was in Jul-Aug. It continued off and on. Dec. 31, 2016 my wife and I were watching a movie... all sound failed, the receiver was still on, but no sound. The receiver is a complete failure, it's defective. I do not want an upgrade or my money back. I simply want Best Buy to stand by their product and replace the defective product, let the factory figure out what caused all of the failures. I expect you as a reputable company to do the right thing. Be expecting me 01/06/17.

I tried returning my 3-day old TV to Best Buy. My friend had to borrow a truck to drive this 65" monstrosity to Best Buy, me following in my small car. As soon as he brought the TV into the store, he had to return the truck. Turns out Best Buy could not allow me to return the TV that day because... and get this: it was delivered on Christmas eve, and two days later--including Christmas--had not yet been "processed".

I tried to order a laptop at Best Buy. I filled all the required fields. Gave them the required details of my credit card 3 times, and I received the message that they could not proceed because they could not track me. Still, my money was blocked. I sent them lot of emails that were replied after a week, while at the call center they did not know what had happened and actually they could say nothing more than the standard reply like "we will check it" or "it is not our department". I think it is probably the worst call center I have ever run into, but this is nothing compared to the fact they actually did not proceed with the order, which was granted on the Black Friday and to my opinion they advertise some attractive products that they finally do not sell because. It sounds like a racket.

I went in on January the 2nd 2017 to take advantage of a deal on iPhones at 3:00 eastern time. The first associate initially started the upgrade process as an installment billing which is not what I wanted. I wanted the advertised 2 year price. After correcting her she asked a question to a manager then just got up and left without saying a word. The manager came over and told me she made a mistake and someone else would take over. Fine. The new associate could not get me the deal because the first one messed up and had locked my account for 60 days. The new one tried for the next 6 hours to fix it and could not. The manager would not do a price override to fix what the first associate had done.

Have spent over 78 minutes on 3 calls to store for information about Apple class. Only get recordings, no live person. Class is scheduled for Tuesdays but I have gone several times and it is canceled. I am a senior citizen and do not need the extra trip., that is why I have tried to contact store. I will never purchase from Best Buy again. The recordings do not give an option for my question. Not helpful at all.

This is mostly about Best Buy's poor call and online "customer service" and Best Buy's poor glitching customer account web pages. An item we had ordered on November 22nd, that is before Thanksgiving, never arrived. We were supposed to receive the item the following week, two weeks went by and there was still nothing. Contacted Best Buy and had three people saying they could not cancel it for us because the order was "currently in process." We were told the item would ship by December 23 (a month after we placed the order) and that if we did not receive it then we should contact them again.

I purchased 6 major appliances from Best Buy and had issues with both scheduling and installation of each appliance. Refrigerator was not properly leveled. Dishwasher leaked into cabinet due to hose not being properly connected. Oven and cooktop were rescheduled for delivery 3 times due to order delays and I was notified via email the evening before the scheduled morning delivery and randomly assigned a new date and time that never worked for my schedule.

We went to Best Buy at Clareview, Edmonton on 26th December. When we went to customer service to apply for Best Buy Finance card, there was a lineup, we patiently waited for about 45 minutes. When we finally reached the desk, the CS associate at the desk asked us to wait again for few minutes as she wanted to help a gentleman urgently who had some problem. We again stood beside the desk and waited. Then she passed us to the next CS associate who had just opened her desk area.

We purchased an entire kitchen from Best Buy in Salem NH earlier this year. Had problems since the beginning and still having issues. A service technician was suppose to be at my house today for service, NO SHOW, NO CALL! My gas cooktop is a safety risk and I called to get hung up on. POOR SERVICE and QUALITY OF APPLIANCES from ordering to installation and service is all a joke.

I bought a ring doorbell at Best Buy in a sealed box in Canada. I got home. Cut piece of tape to open box. There were no English instructions only French. I went on internet and got a 5 line instruction from Ring for installation. I drilled 4 holes into my door... pulled off old doorbell switch. My wood door frame was too small for ring bell. I tried to hook up ring but the main unit was defective... I could not install anything. I returned the product to Best Buy for a refund. My door now has 4 holes in it and Ring says it's my fault and would take no responsibility for this whatsoever. I really wanted the product and am now left with whatever repair bill I am charged. Well I guess that's life.

My daughter bought a small Fitbit Charge 2 on sale for $129 dollars. When we opened it Christmas morning we saw it was a small and knew we needed a large. We took it back to Best Buy the day after Christmas. They were able to look up the receipt using our phone number. They gave us a gift card for $129. We went to go get the large Fitbit and came back to customer service to do the exchange. The Fitbit was no longer on sale for $129. Best Buy charged us $149 for the same Fitbit in the large size - a $20 dollar increase in price. So this means they made 20 dollars on an even exchange with the receipt. I questioned the salesperson on this and told him this was unusual as we had the receipt. He told me it was company policy. Well Best Buy can keep their policy. We bought 2 Fitbits and an Apple watch there this season. So much for customer service. I won't be back.

This summer I purchased a Sharp Smart TV from Best Buy with the intention of installing it when I finished my rec room. We got the rec room finished last week and when we opened up the box and put the 50 inch TV on top of the fireplace and turned it on, I discovered that the screen was broken. I then went to Best Buy and was told by the manager that I waited too long to file a claim, and there was nothing they would do for me. The TV still had the covering that they put over the screen on it, and the box it came in showed absolutely no marks on it. The manager told me I had 48 hours after purchasing it to return it. Needless to say, I made my purchase from Best Buy.

I purchased a mobile phone paid for in full, I was pressured by the sales staff in the Orangeville Best Buy, Ontario to purchase the insurance protection from Geek Squad. This Insurance premium is deducted from my credit card every month. I was told this insurance covered my phone completely. My phone broke. I went in to the store. They told me I would be given a loaner phone while they send mine away to be fixed once I pay $100 deductible that at the time of purchasing I was unaware of. I did not have the deductible at the time so I went back to the store when I did to get the loaner phone and get mine fixed. On my second attempt I was told, "We don't deal with the mobile phone in store. Call this number. They will help you." I go home, call the number, and get a Geek Squad recording telling me to contact Best Buy.

I purchase a Sony 55 inch back in April. The associate push me to purchase warranty. After I purchase the warranty the tv stop working 5 months later. I call the Geek Squad as per my plan I purchased. It took 2 weeks to get tech in my house where he did not have no idea of what the heck is wrong with the TV. After 2 hours in my house he said he need to order a part and it may take TWO MORE WEEKS! I said "I don't want the TV anymore." That's why I paid the insurance and I was denied the change because is not a exchange insurance, is a service and they need to try to fix! I'm already 4 week with no TV because the part is in back order OF COURSE!! THE WORSE SERVICE. Thanks BEST BUY for ruining my holidays!!

Best Buy sold me a 2015 TV (12/10/16). It wouldn't connect to the internet, Samsung decided it needed repair. Sometime between packing and unpacking, screen was cracked. Best Buy's position is tough luck you're out $2500. No returns exchanges nothing! Do yourself a favor. Buy from Costco. Much much better warranty.

Ordered $3000 refrigerator on Nov 27 with delivery scheduled for Dec 12. Long story short, Best Buy canceled deliver on 12th (on the 12th), did not show up for second scheduled date of Dec 23... no call, no follow-up. We are in the middle of trying to get this appliance delivered and keep getting promises that someone is looking into and will get back to us. We are remodeling our kitchen and need 3 more major appliances... Best Buy, you will not be getting our business. Beyond frustrated with such a large company.

Best Buy guarantee is nothing. I was promised my product by the 22nd and then it comes to be the 23rd. That was okay because I just needed it by the 23rd. However yesterday the 23rd, I was told that it would not arrive till the 27th. In addition on the 23rd it was in my area in NY and then they decide to send it to NJ. Also their customer service was terrible and they said wait till tomorrow to see what we could do for you. Guess what, the next day I was told there was nothing they could do! This gift was for someone from out of town and only here on the holidays. I have never had such terrible experience. And I am out of a gift, a high ticket item too!

The first Christmas without a present thanks to Best Buy! The items were scheduled to arrive before Christmas and then, 3 days before the holiday I received "the item is on backorder" e-mail. So no Christmas present. Make no mistake, this is the first and the last time I order from this store.

Worst experience I've ever had ordering online. Ordered my tv, promptly the money left my bank account and I made an appointment for the free delivery. Took the time off to be home in the four hour window provided. Shortly before that window started, I receive a text alert saying I need to make an appointment. After close to an hour on hold Their customer service was rude and less than helpful. I asked if they cannot deliver at the date and time promised if I can have my item transferred to store pickup at the store near my office, not a problem... (25 minute hold.) All set.

I purchased a new cell phone - AT&T GO PHONE. I specifically asked about the WIFI calling ability of the phone and was told it would absolutely work. That was totally incorrect. I also had them to activate my phone in the store. The Customer service rep that put my phone together, failed to do so properly... The 1st time I pulled it out of the bag to start using it the phone fell apart, damaging the screen and battery. I immediately returned to the store and was told, I was out of luck. That I should have bought protection. I asked what Protection? No one offered it to me or said anything about it. So Now I have a damaged unusable phone and out the money I paid for it.

Went to a local Best Buy store to purchase a home stereo system. I had called ahead of time to be sure they stocked the item. They said yes. I got there and they had never stocked that system yet tried to convince me that a different system was comparable. It's not - I've read the reviews. So I went to my car and ordered online. I thought it would be a simple deal - 1 order, 1 item, one large box. OH NO! Not so simple. Shipment came via FedEx okay, invoice on mix showed the item I ordered, but the boxed item was a curved surround system for a flat screen tv. So I refused the shipment. I told the driver it is the wrong item and he verified that the boxed item did not match the shipping invoice.

I ordered an item that was guaranteed delivery by Christmas. On December 21st, I received a text from Best Buy saying they apologize for the inconvenience, but the item is delayed and would be delivered by January 19th. It also directed me to make changes or cancel the order online. When I logged into my account, I was unable to make any changes. So, I called Customer Service. 36 minute wait. I spoke with a very unhelpful representative who informed me she could not cancel the order because it was in a "status" that could not be changed. Right now, I am on hold for 30 minutes. Maybe the hope is that I will hang up? There are so many companies to purchase though, that I will never buy anything from Best Buy again. A good customer service company would have called me to tell me they would not be able to deliver my item in time for Christmas, but offer to change my item to a different color and still have it to my home on time.

Okay so I don't know much on technology at all, so I decided to buy my husband something that I know he would like for our anniversary. He is super knowledgeable on anything that has to do with tech so I went ahead and decided to go to Best Buy and get him a HUE lightstrip, because he has build his gaming PC and he is a huge gamer. I thought that it would be great to get him the lightstrip for him to control with his phone so when he gets home he can just use it with his app, but apparently when I was at the store before purchasing the product I was never informed that I had to get a starter kit which is the bridge that connects to the wifi or the power core turn on the lights.

Purchased a Acer Chromebook based on reviews online but returned it because the touch pad was so difficult to press down. Same day purchased a Samsung Tablet. Samsung rep talked to me about it but I felt he couldn't answer all my questions. Got it home and it wouldn't take my password, kept putting in a letter that I did not type. There are no manuals to help you and only two guys in the Dominican Republic one of which hung up on me. Couldn't communicate with the other. Took it back to the store.

Bought new dishwasher and had delivered and installed Dec 1. Salesperson put down wrong model number on order. My fault, failed to notice on paperwork. After install, noticed difference in models from what we thought we bought. When back to store and talked to salesperson, who said we could return it, but not exchange because other model was no longer on sale. Agreed to keep this one. Now, on Dec 19, after 4 uses, dishwasher would not start. Reset with wall switch several times, finally got it started. Completed cycle, but left 2" of dirty water in tub. Returned to store, spoke to salesperson who said nothing, just handed me a phone number. When asked, he said it was for warranty work, that store could do nothing. After some discussion, he said I could return it, but must pay a fee to clean the dishwasher as it is now used.

Ordered items online and set up delivery date. Payment taken from my account, but pending. Three days later, Best Buy sent an email saying the order could not go through, that the payment method MUST be updated. I signed into my Best Buy account online, updated credit card info. Despite repeated attempts, this did not go through. I called Best Buy. They cancelled my order (including the delivery time) and said I must redo the whole thing. I called my bank to find out that the order had gone through the first time, but that Best Buy had tried to quadruple charge me. I am frustrated and saddened. All the Best Buy representative needed to do was to ask me to get my bank on the phone and all this could have been cleared up and the order reinstated. Right now I have no idea what's going on, other than my in-laws are minus a christmas present.

They offered 2 day free shipping on online orders. It's now been 15 days! Tracking number sits there at label created, called numerous times only to get disconnected. Finally went right down to the store, clerk was very rude to me and just shrugged his shoulders. Five days till Xmas now some little boy is going to not have anything to open. They ruined our Christmas! Mind you, this item cost me $180. Clerk said buy another one and when and if yours comes in the mail. Return it and get your money back. Well people, I can't afford to pay for an item twice. How am I going to explain this to my son? I will never buy from them again! Merry Christmas!

If I could give Best Buy minus 1000 stars, I would!!! I normally don't even have time to waste writing reviews but talking to a million idiots really has me made. Are these representatives for real? Do they not have any training?? After multiple phone calls ranging from 10-15 to customer service agents all over the world, I can honestly say without a doubt that Best Buy is the worst company to deal with ever. I will never again purchase anything from them even if they have the lowest price on the entire planet.

On Friday 12/16 I went online to Best Buy's website and placed an order for the Rock Band 4 Bundle. It was in stock and they also said it was available for 1 day shipping for 9.99. Well this morning I wake up to a email that says it won't be shipped until 1-11. I called the customer service number and the guy says there is no other options. He said I could just go buy from another store that the payment hasn't been filling taken out. Well I hang up, find it somewhere else and call back to cancel my order from Best Buy.

My significant other went to Best Buy on November 26. We order a refrigerator to be delivered. The original date was December 20. I received an email saying it would be delivered on December 6. Well December 6th came. The delivery was scheduled between 12-4 p.m. 6:30 p.m. we received a call saying the refrigerator was so damaged it would not be delivered. We called Customer Service and was told they would have one delivered by the 13. Well the young man called and stated he was on his way. He unboxed the refrigerator at my home. It was in horrible condition. Looked as someone hit it multiple times with a hammer.

So I like to go in and buy either open box items or such and what I am told by the employees if I don't like it return it. So I do this, and then I am warned after I buy something that I have been flagged and I cannot return anything for a year. How come? I mean I understand the policy and what they said but how is this good customer service especially when their employees tell me to do this? I am even an elite member and seems like they just don't care. Guess I will never be buying anything from here again!!!

I ordered a Blu-ray online. When I received the package, the item was a DVD of a completely different movie. The packing slip was not even from Best Buy, and it was from Importcds.com. I will never shop online with Best Buy again. I tried to exchange the item at a local Best Buy store. The customer service manager refused to exchange because the packing slip was from Importcds.com. He did not bother to investigate and look up the other business and relationship to Best Buy.

Best Buy billed my credit card $807.94 for an order I never placed, shipped to an address in another city that is not mine, has refused to reply to my email requests (4) to cancel & refund. Instead sends me emails confirming that "order has shipped" and then "order has been received." Have spent countless hours trying to cancel this account - - - impossible to do so either by email or by phone. CAVEAT EMPTOR!

Purchased camera online, item was shipped from another state although item was stocked in same state we live and in stores all around us from Denver to Colorado Springs. Purchased online to save a hour drive time one way. Called customer support after online ordering wouldn't accept our mailing address after inputting billing address being different than physical address and the customer support was awful; lady just mimicked me repeating the questions asked instead of answering, talked about everything other than my question and I didn't get anywhere with the call. Crossed my fingers in hopes it shows up. Never again! If their customer support is that bad then customers will have an impossible time getting any issues straightened out unless going to the store and hoping for a decent employee willing to help you. My experience with Best Buy was awful so far. Extremely disappointed with the shipping method.

I recently placed an online order with Best Buy. I ordered a approx $300 video security system for my wife for our home for Christmas. I was pleased that the order was processed quickly and delivery was prompt. However, the item was delivered in the same box that the item was shelved in. So when my wife arrived home before I did, she was immediately informed of what was in the box and consequently her Christmas surprise was ruined. Not only am I upset that she has no surprises for Christmas morning, I am also upset that anyone driving past my home could see what was in my package on the porch. Thankfully no one stole it from my front porch before my wife could retrieve it. Thank you Best Buy for ruining my wife's surprise.

Ordered a video games online on thanksgiving as part of black friday sale. On Nov 30th I received a message saying that item has shipped, I did not see this email until Dec 10th when wondering where item was I checked email. The email has tracking number, I checked tracking number and it said it was still waiting for UPS to pickup. I called Best Buy customer service where was on hold for 35 mins to speak to someone, when got someone they could hardly speak English. I told them I got an email that item has shipped but tracking number shows different. They said I could get refund or redelivered by wed Dec 14.

I purchased a phone from Best Buy mobile in Manhattan on July 8 and have had issues ever since. I was sent 3 defective phones in a span of 2 weeks. After I received phone #4 it worked for less than a month. I have been on the phone with Best Buy Geek Squad every other day and to no avail. Not only do they give you the run around they also are very dismissive and nonchalant about your situation. I use my phone for work and because they have not been able to give me a phone that works since July, I have lost a large amount of money. After phone #4 went dark, I was told that there was nothing they could do.

If I had read these reviews I never would have set foot in the Best Buy on 1604 in San Antonio kicking off this nightmare. We purchased LG Front Loaders, washer and dryer during Black Friday sales. Price was great and the store personnel were great as well. The in-house sales department agent was friendly, knowledgeable but I should have known something wasn't right when they began having trouble scheduling the delivery. But all got resolved and we went home. Fast forward a week and I receive an email night before telling me the dryer is back ordered and after reading the detail I figure out they split my order and are delivering my washer in the morning and the dryer the following week.

I booked TV through best buy website on 25th November and later noticed that shipping address was incorrect. System didn't allow me to cancel or change the shipping address. I reached to customer support @800-BEST-BUY and nearby best buy store and they couldn't do anything. I was told to wait till best buy receives the shipment back. Now they have received shipment on Dec 7th but still I haven't received my refund yet. I went to best buy store and they asked me to contact customer support. Now customer support says it may take 10-15 days but policy says normally refunds are processed within 2-3 business days. They are not even sending our conversation details for reference. It's pathetic experience. It's a lesson learned to not buy online from best buy ever again.

Best Buy nightmare!!! 1 month after purchase of $1800 for a range and microwave, it is still not installed. 2 1/2+ weeks after the original delivery/Installation date, the installation is still not done. Their single delivery/Installation company they contracted with is booked for weeks for delivery appt's. Worse, they didn't show up on the delivery date!!! And could care less that they missed it!!! After 3 escalations to Best Buy supervisors, they were held hostage by the installation company and refuse to make up for the fact that they didn't ** show up!!! Quote from Best Buy store manager "Let's address what matters and reschedule another appointment using the system!!!"

I purchased a laptop from Best Buy, left it with the Geek Squad to set up. I attempted to call the store numerous times to pick it up, time on the phone waiting was 30 to 40 mins until I hung up in disgust. I went to the store this morning to pick up my computer at customer pick-up, I was informed that I needed a appointment to receive the product. So, you don't answer the phone for me to make the appointment, you did not inform me a appointment would be necessary to pick it up, and your employees refuse to help from that point. I requested the manager for help, he gave me my merchandise after informing me that policy is that I should have had a appointment. I am finished shopping in your store. You are not customer service oriented.

My husband purchased an item on Best Buy's website today. Subsequently, we have had three erroneousness charges on top of the valid charge on our account on that single item. This error of theirs has sent our account into overdraft. He spent 4 hours trying to speak to a supervisor to reverse the charges, and finally gave up at close to 9 o'clock. If you're even considering a purchase from Best Buy, I'd think twice, no matter the price, because honestly this has been the worst customer service we've ever encountered. He was transferred, hung up on, ** and shuffled around again and again. No results, just a huge headache. We'll have deal with the bank because they can't seem to get it together.

Ordered items online. Everything went through without problem. Three days later, my credit card company sent me fraud alert about Best Buy order, followed by message from Best Buy regarding order can't go through, need payment method update. I followed the order, sign on Best Buy account online, updated credit card info. A few moments later, received second email from Best Buy, order can't go through. Called my credit card company, found out Best Buy is trying to double charge me for the same order. Rejected the duplicate charge with my credit card company, then I tried to contact Best Buy.

Ordered 2 new pixel phone's with promotional deals for my husband and myself. 1. Was a renewal plan so promo was 100$ gift card & chromecast. 2. Brand new line with promo 200$ gift card & chromecast. Received chromecast right away. Both phones arrived 1 week after release date (seriously why did I even preorder?). We activated our phones Oct 24. Nov. 10 still no e gift cards. My husband calls and was told "no they were not processed. It will be 14 days!" 14 days later still nothing.

I purchased 3 appliances (over $3000) on Sept 3rd. Was assigned the delivery date of Nov 19th. That was rescheduled, without notice and without my permission, to Dec 3rd (appliances was on back order). Dec 2nd comes around and I haven't received a call about my delivery so I call. My delivery date has been rescheduled to Dec 24th (reasons unknown, possibly because the truck had too much weight because they suck at their job). Who wants to have their appliances delivered on Christmas Eve? How am I going to have family and friends over for the holidays when I cannot use any of my appliances and have delivery people coming? So I spent over 3 hours on the phone with Best Buy. Talk to customer service, talk to the store, talk to the delivery people... and finally get assigned Ajah **, the case manager. Tells me that she will take care of everything. LIES.

Went to Best Buy to buy a tv. I saw one I liked and asked a sales representative named Remy that I was interested in buying it. So after going computer to computer trying to ring me up for the 60 inch 4K uhd Samsung tv and 5 year warranty as well as installation and delivery, the total came out to 1,458$. When ringing me up he told me they only had one left and that that was the one I was purchasing and that I would be able to get it delivered and installed the next day (12/8/16). Today no one showed and I called the 1888 Best Buy number and the rep told me that the person who was to deliver and install the tv said that the reason no one showed up was because the store did not have the tv in stock.

I placed a online order for $230.03. This was charged to my debit account immediately. Days later I get a email saying there was a problem processing my payment. I called Best Buy customer service and they told me, in very bad English, that I had insufficient funds in my debit account. I told them that was because the money had already been debited from my account. Why would they debit it again?! I called my bank and they confirmed that Best Buy had already debited my account but that they had not yet processed the payment. I called back and was told in order to process my order I would have to pay the original amount again, a total of over $460.00 coming out of my debit account. Then they would refund the original amount, which would take up to 7 business days. How is that ever supposed to be ok?!! Needless to say, I canceled my order and will never shop online with Best Buy again.

Purchased new Washer/Dryer on Nov 3rd, 2016. Deliver was on Nov 27th and after waiting all morning taking off work, the washer had side caved in, so we refused. This is the start of the nightmare that doesn't go away. Driver never told me what to do for follow-up. I called that eve and waited 30 min to speak to a representative and was told that until delivery truck gets checked in that there is nothing they can do, to call back next morn. I asked them to call me, which they never did, so following afternoon I called and waited 40 min on phone for rep, just to be told truck items haven't been checked in yet. So I called that night, same run around, after another 30-40 min.

Placed an order online for an item to be picked up in store. I changed my mind about the purchase and decided not to pick up the item believing I would be refunded after the week for holding the purchase was up. This was a BIG mistake on my part. Best Buy did not return the money charged to the credit card. I disputed the charge and about 50 days later received a letter from them stating that I was responsible for paying them AGAIN. I never took possession of the item and a credit was never issued to my account and yet they want to bill me again?! I would be rebilled in 60 days. They also had audacity to essentially threaten me with the possibility of reporting me to the "consumer reporting agencies" (Experian, Equifax, and TransUnion) if I did not pay up.

I have a schedule delivery today 12/5/16 from 12 pm-4 pm. It is now 5:19 pm and have been on phone for 2 hours on hold mind you to see ETA. Called Best Buy CS AND THEY CAN'T TELL ME WHAT THE DELAY IS. I am suppose to be at work at 3 pm, still waiting. This is the worst service I have ever had from a company. I have had Sears, PC Richard's deliver and Best Buy themselves years ago and never this bad. How can they not be able to speak to someone after 2 hours to see what the delay is.

Bought a brand new TV from Best Buy. Made the mistake of paying the haul away fee online. Now they suddenly have no record of me paying the $14.99. It has taken me 3 hours of being on hold and being hung up on to finally get someone to haul away the old TV. And I had to reschedule. We get to climb over the old one for 2 days! The customer service is awful!!! 3 times I was on hold for 10 minutes or longer and then suddenly disconnected.

I bought an Iphone from Tustin Bestbuy and I made sure that she understands that I need it unlocked. I paid full price for it. After I sent the phone outside USA. No one use the phone because it is Locked. Tried to call apple support; did not help me; asked me to call bestbuy. Which was not a good experience. I had been transferred to at least 6 department and each one of them would claim that it is not the right one. Mobile phone services transferred me to international, which cut me off (really hanged up on me). She just can't help me and decided to end the phone call. Geek squad transferred me to customer support, transferred me back to mobile services. And then asked me to call again... I paid 800 dollars for a phone that does not work!!! And I can't get bestbuy to support their product that they sold to me!!!

I purchased two items on Black Friday. I suppose the payment didn't go through properly, and all emails about updating the payment information went directly to the spam inbox. After it was too late to update the payment information, the notice went directly to my primary inbox. I called hoping they would be able to assist me and after waiting over 20 minutes on hold, I was met with a monotone woman who clearly didn't want to be on the phone with me. After she had me wait for over 10 minutes, she told me she couldn't do anything and pushed to end the call. I told her she should try to keep them out of the spam inbox in the future and she said she'd take note of it and hung up. Then I get an email saying I was signed up for their newsletter. In summary, I called and didn't get anything fixed then was signed up for their newsletter without even asking me. I ended up buying the product off Amazon and don't expect to use Best Buy again in the future.

On multiple occasions I tried to purchase a sale item from Best Buy online sale, too good to be true (exactly). Order goes through only to receive return notice 2 weeks later. Item was not in stock but I can repurchase it not at sale price. Typical bait and switch online SCAM.

I've been a long time Best Buy customer (elite plus member). This past holiday, I did all my holiday shopping at Best Buy. Before purchasing 4 items, I chatted with customer service and asked them to price match Amazon. The agent told me to call back with the order # and they would retroactively refund me the difference (I even saved the transcription for future reference). Called back the next day, and a different agent told me that it was against their policy to match more than one item. Even after showing the transcript from my previous conversation, they refused to adjust the price. After 2 hours of headache on the phone and talking to managers I returned every single item the next day and bought my items from Amazon, NO hassle.

Best Buy's department that handles deliveries is impossible to contact by phone if you need to change a delivery. We bought all the appliances for a new house and tried to call to change the delivery date. After several attempts and more than two hours of being on hold we gave up. The delivery was scheduled for a period of between 8:00 am and noon. At 1:00 pm I attempted to contact Best Buy and was finally successful. About 1:30 I was told the delivery department would call me within an hour. Never happened. The delivery company showed up after 2:00 pm and told me they told their office that I would be notified of the delay. Never happened. Hopefully the products are good, but I wouldn't recommend Best Buy for anything that has to be delivered. The delivery company was fine, it was Best Buy refusal to communicate that was the problem.

The staff in the store was super friendly. The delivery of the freezer/fridge was scheduled there for us. We got a delivery confirmation from the store and an automated message, that confirmed the delivery date and estimated time. Everything had to be disconnected and prepared if they show up. But nobody showed up. No call nothing. I called the store. It takes forever till somebody answers the phone. I tried 4 times. I got the number from the "delivery company" to call them. Here I got the information that the delivery was postponed to another date. I get an automated message that confirms the new date, the lady at the phone said. Even they had the cell phone number nobody called. Very frustrating, sitting at 6:30 p.m there with a dismantled fridge and food that starts to rot. Would not recommend their delivery service. At all.

I ordered my appliances in November 24, 2016 and I paid $1300.00. I was advised that it will be delivered on 29th. I get no call or nothing all day or the day before. I call to find out the status and I was told they forgot to call and there is nothing they can do now and it has to be rescheduled. I waited 2 hours on the phone to find this out.

On November 26 I went to my local Best Buy store to check out their selection of laptops. With the help of the store associate I found the one that suited my needs. They did not have one in stock so the associate ordered one giving me a pick up date of December first. On December first I contacted the store to see if my order had arrived, (Horrible automated customer service. I was hung up on twice after spending 30 minutes on hold) and I was informed that they had oversold this product and did not have one to give me to complete the transaction. Now if I was a car salesman and sold one car to two different people I think I would be in trouble legally and my reputation would be damaged.

I wanted to purchase a new t.v so I thought where better to go than Best Buy. I recently had foot surgery and it is very difficult to move around. I tried to purchase online, however my bank needed authorization so canceled the purchase. When I authorized it and attempted my purchase again, Best Buy charged me twice! Over $2,000. I had to call and when I tried to cancel one it became too confusing for the person who answered the phone so I was transferred to someone else. That person too seemed confused so I ended up canceling both orders. This was headache number one.

I purchased a new Samsung washer within the last 12 months and found out it was recalled. Best Buy didn't notify me. I had to find out on my own. I had to buy another washer and the rebate on the recalled one was about half the cost. So I am out about 1200.00 dollars. When I called customer service to see if I could get a little knocked off my account it was "no sorry. You just have to pay it". Well I did. I paid off the entire account and will not make another purchase at Best Buy. Thanks for the notification that I had purchased a washing machine that could explode.

Just made a call to Best Buy and was on hold for over 47 mins. A lady picked up the phone and I was checking on my Order which is to be delivered today. I had a voice message on my Home phone. That the Order is confirmed and with a Order no. This number I made a note and I lost the paper as well as deleted the Voice message, both when the Order was processed and a day advance notice when the delivery will be made.

Order problem. I placed an order on Nov. 28th, for the item referred to in the order number below. On the morning of the 29th, I received an email sent to ** informing me that the order was cancelled due to a non-deliverable address. I called to question this, as I use this address frequently, with NO problems. Eventually, I talked to someone by the name of Carlos in your customer service department, and a case number was opened.

Scheduled delivery for a TV for today 4-8pm and no TV delivery. I went to website that their customer service link is a FARCE. They have a customer service phone # that is on perpetual hold. They say they are committed to customer service but it is all talk. Their phone message says you can leave a voice mail but it is full. What a waste of my time and energy. I just spent $2000 and this is the customer service I get. Really? I am very disappointed and would not recommend Best Buy. What a disappointment. I look at my purchase online and it is erased. I can only see active purchases and canceled ones but not ones that are not complete for any status. Professional? No. Customer Service? None. Just another money grabbing business? Yes. I will be looking to take my business elsewhere.

My mother purchased a television along with another major appliance. The television stopped working before the year was out. We took the television in to Best Buy and they stated that they would send it to Samsung and we should have an answer within two weeks. It is going on four weeks and Best Buy has done nothing but give my mother the runaround, putting the blame on Samsung. Samsung called my mother today and told her that Best Buy will need to correct the situation and provide her with a new television. This is ridiculous. Customer satisfaction is if the television goes out within a year, the store replaces the product. We have had problems with our laptops that we have purchased from Best Buy not working within a year. I think they are selling refurbished products as if they are brand new just to keep the Geek Squad in business. We want satisfaction for our Mother. She is elderly and should not have to go through this kind of hassle.

I was referred to Best Buy by my mechanic. I needed to add Bluetooth. GEEK Squad at Leesburg Va store told me I needed to install a new radio. I did. Cost was $600+ including install. Radio controls were impossible to figure out so they replaced it with full sized radio... same problems though I had Bluetooth. Took it back 20 days later. They said they would not buy old radio back in... and had an option to add Bluetooth to existing radio for $40 with self-installation. They would not return my money and charged me for the bluetooth! A person in customer service reached out to me and offered me a $100 gift certificate. They would not give me back any money. I turned it down since I will never spend another cent in Best Buy... And I am in the market for two laptops! Do not go near Best Buy... particularly Leesburg, Va.

There is a serious issue, when a store refuses to give out the manager's full name because of security reasons. We purchased a complete set of home appliances, TV, etc. and paid extra to get 4 years of warranty on all appliances. The Samsung Fridge's compressor broke down and was replaced by a compressor that looked as it came from a junkyard. Also, ice maker wouldn't quit making ice & constantly over flew all over the floor when we opened the side freezer door. Once they attempted to fix it but it failed. The next times, the repair driver would drive by our home, park for 20 or more minutes, and drive away. Each time we called, he started doing the same thing. After a few times, I would open the door and run and he would quickly turn truck on and leave.

After writing this review I contacted the store and this issue was resolved. Apparently, the "certain functionality" that the pre-installed Windows Office looses is typing, making the programs entirely useless which is how Microsoft gets you to purchase the activation codes. I definitely think this should have been what I was told at the time of purchase as opposed to just "no, it doesn't come with it" but I am satisfied with how things were left off.

We purchased a stacked GE washer and dryer from Best Buy. The first time they came to deliver the machines they did not have the cables and adapters. Today they came to redeliver and this time they just brought the cables and no machines. I called customer service and they said they didn't have the machines we purchased in stock so they went ahead and rescheduled the delivery for next week (without telling us about it). I took off of work today for this delivery and all I received is a bunch of cables. The delivery people were not very helpful or friendly either. I attached to this review a copy of the last email they sent us saying that the delivery was going to be today. They never even gave us a courtesy call saying that they had to reschedule the delivery. Horrible customer service and horrible communication. We will NEVER purchase appliances from them again.

I am on my second hour of talking with the various people of Best Buy. I just got placed on hold while they transferred me to the fourth person at Best Buy. I purchased a TV on Thursday and my TV was scheduled to be delivered today. I got a call today and was told there was a computer 'glitch' and that they would have to reschedule delivery of the TV. They would call back later with a date. When I called to find out why I was told that they had sold too many TVs than what they actually had in stock. I had purchased $500 other items to go with the TV which will be here long before the TV ever shows up. I thought there were laws to protect consumers from this as the money is out of my account, but, I won't get my item for another week.

First let me state that I have been a loyal Customer of Best Buy for over twenty years. Today I had an experience that makes me re-think my relationship with Best Buy. No longer will I recommend them for friends, family or business associates. The reason is they gone to doing the corporate process and forgetting about the consumer -- I am sure that this philosophy will cause their demise. Now for my complaint, I tried to order a TV for my son's Christmas. When I called the store to place the order the agent stated that product was not available in my district -- only about 250 miles away -- so they could not place my order. I asked what I could do and they said buy another TV, so I asked to for number of corporate Best Buy. I called them and after a long conversation that agent stated the same thing that I could not order it because there were none in my district and they could not ship one there. Her solution was for me pay $50 -- finally I agreed to do this.

I purchased a camera online and my bank blocked the purchase until they could verify that I was the person using my credit card. Once I removed the block from my credit card, I had to re-order the item. Once I re-ordered, I contacted my bank to make sure the order went through. They informed me that two orders showed on my account, a double purchase for the same item. When I contacted Best Buy, they informed me that they could not cancel my extra order. I would have to receive the item, and then return it to a nearby Best Buy store to receive the refund. That means they will keep $504 for 13 days. They also charged me sales tax on both products that were purchased from stores that were located in another state. After reading some of the reviews here, however, I find that I might not get the refund at all. I will never purchase from Best Buy again.

I decided to try and take advantage of Black Friday sales and purchased a 60 inch TV from bestbuy.com. The price was right and I've shopped at Best Buy in person on past occasions. After completing my $1500 order the site did not allow me to schedule shipping. I didn't request anything other than standard delivery so I thought this was odd. I called their 888 number and was told that they couldn't schedule delivery, that I'd need to go to my local store (40 minutes away) and schedule delivery. I called my local store and was told by a very helpful Best Buy associate that they couldn't schedule it either, until they "located" the item.

I went to Best Buy at Yuma Palms in Arizona on Black Friday 2016 to buy a Samsung 50" LED 1080p Smart HDTV for $299.99. I explained a Best Buy employee what I wanted to buy. The employee returned with a cart and placed a Samsung 50" LED 1080p Smart HDTV. I was happy and ready to pay at the register but when the employee scan the tv it was $399. I told him it should be $299.99. A yellow shirt employee told me that this tv is selling for $399. I explained him that a blue shirt employee got the tv for me and said it was the tv I requested for $299.99. The yellow shirt employee said that he is sorry but the blue shirt employee had made a mistake and that the tv I wanted was sold out. But if I wanted this tv it was going to cost $399. I told the yellow shirt they can return the tv back where they got it because for that price I am buying it. I just walked out of Best Buy without buying my TV. I am never returning to Best Buy...

I was expecting a typical Black Friday experience, long lines, out of stock and rude customer/employees. Much to my surprise the Best Buy @ 7017 S Lindbergh Blvd., St. Louis, MO, that was not the case. I arrived at the store shortly after the store opened. The parking lot was FULL but I found a spot very close to the entrance. I went to the laptop department, where I spoke with an associate (apparently new as he asked lots of questions).

You're advertising the Beats 2 cost $199 on sale for 89 today. It's not true. The Beats 3 cost $199. This is a dishonest or for doing this Best Buy should be ashamed of itself. I should be reported to the Better Business Bureau.

I recently made a purchase on BestBuy.com and am upset due to the fact that my product arrived in a box stating what was inside in bold, black lettering (Down to the color). Not only would it have been an easy target to steal but it ruined a big Christmas present. I ordered it for my mom and she was the one that was home when it arrived.

I bought a Vizio 55 inch LCD TV from Best Buy in August of 2016. I bought the Geek Squad Protection Plan, which I normally don’t do, to cover me for an extra year of protection. The Vizio M55-D0 TV we purchased failed the day before Thanksgiving. I spent an hour on the phone with Best Buy, the Geek Squad and the Vizio Company trying to get my TV fixed ASAP. The Macy’s Day parade is a staple in our home and here is the sequence of events I endured during the one hour call and five transfers I was subjected to in order to try to invoke my coveted warranty protection I paid for:

I've been a consistent customer to Best Buy for many years. With that being said, I am completely disappointed and do not plan on spending my money there again after my experience today. After multiple days of troubleshooting issues with a WIFI router, determined it would not work for my needs thus went to store to determine options. The customer service technician said she couldn't help me due to it being past 15 days since purchase so I asked to speak to someone in management so I may explain my situation and determine options.

I purchased a washer and dryer from Best Buy 2 weeks ago and have them delivered to my address where I'm staying. Not knowing that the washer was recalled due to Samsung's error, I did not get a notification from Best Buy or Samsung. I called Best Buy and was being put on hold, and then hung me up. I'm pretty sure they're "real" busy at 10AM. So I call them again and they explained it to me and that have to go to the store to purchased another model. Not a happy camper due to frustration, run around and headache.

Had to wait 3 weeks for just $12.99 item. Ordered from Allen Store. Guy was sleeping in store and ordered the wrong one. Received wrong item. I called again. Lady was also sleeping on phone and shipped me again same wrong item (I warned 10 time make sure it's not the wrong one). And finally third time they are saying if I can deliver two wrong items to store and get my payment back and order new again. KUDOS TO YOUR SERVICE. What am I getting??? 3 weeks wait time and delivery for you guys as well.

I purchase a new HP laptop from Best Buy in early August for my son who was heading off to college as a freshman. After two months, the laptop would not turn on. My son took it back to Best Buy and was directed to the Geek Squad booth. They told him they couldn't fix it unless he purchased the additional coverage they offered at the time of purchase.

When you pre-order something and you have waited a long time for it and you don't get it the day of its release. My fiance ordered the same thing through someone else and has received it the day of its release. I am disappointed. Now I have to wait till Monday, 2 days after the release. Never pre-ordering anything through Best Buy again.

Back in May of 2016 I order few items only so my mother could take them to my sister as gift out of the country. It was 3 Fitbit Alta and one Bluetooth speaker. We received 2 items which was 1 Fitbit Alta and the speaker. They said for some reason there was a mistake on the order that the other Fitbit were not shipped with these items. So they ended up shipping it to the store next to my house. This was not enough time and my mom left. We ended up buying from Target all the stuff we needed and I never went to Best Buy to pick up the items they shipped to the store. So since May I've been calling them to get a refund because they charged my card and the items were never picked up by me so it was suppose to be refunded and now after talking to 7 different person none of them could resolve my problem and Best Buy kept almost 300 dollars. I will never buy from them. Again horrible customer service and thieves!

Purchased a $2,500 Samsung Fridge. Wife took a day off for delivery. When the delivery people came they could only make excuses as to why they could not bring the fridge into the house. They first incorrectly measured the fridge opening in our cabinets, they said the doorways were too small. Funny thing is that the new fridge is the same size as the old fridge.

I have shopped at Best Buy numerous times over the years, and besides finding the staff pushy, never before had an issue besides that. This time, however, I bought a brand new HP Pavilion laptop that cost about $800. This was purchased on Sept. 9, 2016. The very first time I plugged in the computer and used it for any length of time - before downloading any other programs or adding the files from my previous computer, I had an issue where in the middle of working, a blue screen would suddenly pop up saying that there was an uncorrectable error and that the computer needed to restart. After restarting, everything seemed to work fine, but this issue kept persisting every few days. I don't know too much about computers, and did not realize that this issue would lead to a point where the computer did not work.

I have a Best Buy credit card, and I make double the payments every month. Since I get paid after the due date, a couple of the payments were late. As a result, Best Buy charged me $40 in late fees. I called Best Buy and they wouldn't waive my late fee charges because they waive one in August. I reminded them that I pay double for my payments, but that didn't make any difference. In other words, they were willing to take, but not to give when it comes to any consideration to the customer.

Several months ago I went into Best Buy to purchase a TV. I had done research previously and knew exactly which one I wanted. I've been burned before by experiences at Best Buy but not this time. I found someone to help me carry it out, they did not try to push me to a more expensive TV or in any question my purchase decision (in the past this has happened). He carried it out, put it in my car and away I went (after paying of course lol). I have been very satisfied with my purchase and while I don't really enjoy being bugged by sales people when in Best Buy at least this buying experience went smooth.

I purchased a flat panel TV, stand, blu ray and sound bar at Best Buy. I told the clerk in the store we would need help to move the old entertainment center to the garage before installing new as both my wife and I are elderly. We were told by the clerk it would be no problem. When they showed up they refused to move the old item or even help us to slide it out of the way. They finally left doing nothing. I told them I wanted nothing from them. I am still trying to get my refund to my credit card. Did I mention that the bill included $150.00 for installation? I am still trying to get my money back, as Best Buy continues to sit on my refund. Needless to say I will never buy anything from them again.

I have shopped at Best Buy for years, annoyed when the extended policy changed but it is what it is. Bought Micro SD card about two weeks ago that went into meltdown literally. Called tech to see if could be replaced. Answer was "Call the store you bought it from. They might help." Two issues, main support is placed to store, second is they issue needs to be reviewed as a melting SD card is a danger.

Hi I bought a tv from you guys and was always good about paying on time. I had a 2 year no interest so I was pretty happy and thinking about what a great company this was. It was the first thing I had bought from you guys. I paid it off completely. I did have a late fee that I called about and they said they would take it off and not to worry about it. I checked my account and it showed I owed nothing. About a month or so later I decided to check my credit when I noticed it had been getting knocked down because I had a late fee for Best Buy!! I was really upset. Called and they would not help me at all even after telling them that I should not even have it on there in the first place and they wouldn't even let me pay my original 21 dollar late fee!! I have been a good customer for this company and would like for you to contact me to make it right - take off the fee or let me pay the original fee. It's not worth losing a good customer.

I purchased a brand new Samsung S5 phone from BestBuy.com for my daughter, SKU-1750487 which is Model: G900A BLK. I received SKU: 5657900, which is Model: SM5G900AZWAATT which is a refurbished phone. The phone stopped working in 2.5 months. When I filed claim with Samsung they stated that the phone was Refurbished and Out of Warranty. Best Buy did not allow me to return the phone because it was outside 90 days even though they sent me the wrong device. Many other customers have had the same experience. Why is our customer protection agencies, not doing anything to help consumers?

My husband and I went to Best Buy on October 30 to purchase a dishwasher. We found a one, and were told the earliest delivery would be a week later. I was not happy with this, buy my husband agreed to take the day off and wait for the delivery. It was suppose to be delivered on Nov 7th between 12-4 pm. At 4:15 I receive a phone call from the installation department stating "driver is sick and unable to install dishwasher". Then she stated that the "truck broke down and the delivery is unable to take place, we can reschedule for Thursday." Keep in mind we have already waited a week, it's Monday and now they wanted us to wait till Thursday. When I called Best Buy, I spoke to a girl who stated that she was sorry and had no idea what happened, and she "escalated it to customer service." I was not satisfied with this answer.

9/2/16 Bought a washer/dryer combo from Best Buy (BB) at Pentagon City. At 9/20/16 delivery, dryer failed. Driver left unit so I could at least wash until exchange, BUT washer failed, too. Helpful Ryan (sales) rescheduled 3 other times; BUT night before, BB would cancel. We tried different brand, and model - no washer/dryer. I wanted to redeem a store credit and charged the rest of the purchase. So, I've been waiting for BB to do "the right thing: One pays for a product - they deliver." BEST Buy does not support customers or their staff. This is unacceptable. It's cost me undue expense and aggravation. BB has my money for 2+ months BUT I do not have a washer/dryer for more than 2 months. I would not recommend Best Buy for appliance purchases

I have been a loyal Best Buy customer for 12 years, have a rewards card, and have spent a lot of money on big ticket items, such as big-screen televisions, laptop computers and iPads. On September 25, my wife and I purchased three digital adapters and tried to return them today -- unopened. I spoke to one of the managers, Dakota, at the Mount Laurel, NJ, store and was told we were three days beyond corporate policies for returns and that the only thing we could get was a store credit in place of a credit to my wife's credit card.

I ordered the Apple TV (3rd generation) on Wednesday the 2nd of November and I received confirmation that I would receive the product by Saturday the 5th of November. Saturday morning I received an email telling me to please accept their apology for the inconvenience, but that I would not receive the product until Tuesday the 29th of November. When I called 1-888-BEST BUY I was on the phone for over 30 minutes trying to get this resolved with the representative that answered the line. She was unable to do anything. I asked to speak with her supervisor and she was unable to do anything either. She explained that when items come out of their warehouse that dates can change if the item is not in stock. I told her they need to correct that information on their website. It should tell you if it is in your best interest to go into the store instead of ordering it online.

Purchased $800 security camera set and was told by sales rep they do not install had to find an installer myself. Located and installer that does it full time during the week he came to install my cameras and was on camera number 11 - when he discovered the lens was cracked so he could not install tried to return it to the store after calling and they told me to bring it in. They would replace it. I got to the store. They told me I had to bring the whole system in and I told him it is already been installed. They said, "It doesn't matter you have to bring the whole system in so you have to remove it from your house all the wires in the attic and bring the whole thing and for them to replace one camera." Don't do business with Best Buy under any circumstances. It will only make your blood pressure BOIL! Order directly from Swann on the internet.

My son's Samsung Galaxy 5S was stolen on October 20, 2016. I reported the issue on the 21st and filed a claim under the protection plan. Three days later, still no phone. I called Geek Squad and was informed that there were no replacement phones available, so, they issued a gift card so we could buy a new phone. He stated it would be about 2-5 business days and would be in my email, so I could print it out and bring it to the store. Why didn't anyone call to give me that information? I would not have known to look for it in my email. Another 3-4 days passed and no gift card. I called again and was told that someone spelled my email address wrong and they would have to re-issue a new card, but the order has to go to the fulfillment center and would be another 2-3 day wait. Another 3 -4 days passed, still no gift card. I'm very frustrated by this time. No one is attempting to call me with these issues.

On October 21, 2016 I purchased an LG washer and dryer combo from Best Buy. AT the time of purchase I was told the dryer was on back order but the washer was available for delivery a week later. I told them, "no problem, I can wait for the dryer, but I absolutely need the washer (mine had died). So if the washer is on back order, I am not interested in this washer/dryer combo." They again assured me the washer was in stock (Chris ** at the Brookfield, WI store) and we scheduled delivery for October 28, 2016. The day before delivery I called Best Buy to verify the delivery time and was told everything was in order. Three hours later I got a call saying the washer delivery was cancelled with no reason as to why. (I had not canceled it.) I spent the next 70 minutes getting transferred from sales, to customer service in the Philippines, to the Geek Squad.

On October 3, 2016, we pre-ordered the Sid Meier's Civilization VI video game with promised delivery date on the release date of the video game, October 21, 2016. That did not occur. On the date following the promised delivery we received an email saying that it was delayed, no reason given. Called customer service (which is located in Mexico City) on October 22, 2016 and was told I would be given a $15 credit for my trouble with the delivery and they would put the information in their system so I could pick up the item at the store. When they tried to put it in the system, they could not, so they told me to return the item when it arrived for a full refund. They had credited my credit card for the $15, so when I returned the item, I only received the full price minus the $15. So I did not receive the $15 for my trouble as originally promised.

Horrible customer service and awful return policy. I spent 200.00 on a stereo/tape/cd combo from best buy. It was a present for my mother. The stereo would turn off every 20 minutes so when I tested it it worked or seemed like it did. After giving it to her she let me know and I tried to return it after 25 days. MOST stores have a 30 day return policy but it turns out best buy has a 15 day return policy, needless to say I'm out 200.00 and stuck with this worthless gift.

I purchased a refrigerator and a gas stove from Best Buy last Oct 2, 2016. The gas stove was delivered on Oct 13 but they were not able to install it yet as they asked me to buy something to connect it to the gas line. They told me somebody will contact me to reschedule the installation. Nobody did. My refrigerator was scheduled to be delivered on Oct 26. On Oct 25, Installation Management (the company contracted by Best Buy for delivery) said they will not be able to deliver between 4 pm - 8 pm and they will need to reschedule. I said I am the only one living at that house and has only 4 pm onwards for availability. They said the next schedule is Nov 2. But they also said there's no promise that they will be able to deliver on Nov 2 between 4 pm - 8 pm.

I ordered a range and a dishwasher from Best Buy. Both gave me delivery dates that I accepted. The next day they changed the date on the dishwasher to something that just wasn't acceptable. I called customer service and received no help at all. I canceled and order one elsewhere. The range was still scheduled for 2 1/2 weeks after the order date. I checked the order daily and that did not change until the day before delivery. They pushed it back another 2 weeks.

A little over a year ago I had bought a new Vizio 32" television. It was working fine until a couple of days ago. When I went to turn it on the power wouldn't turn on. At first I thought it was the batteries but I was wrong. Today I took it to best buy in apple valley and they told me all that they could do was send it in to see if it could be fixed. By seeing if it could be fixed, I could be out of a tv for 2 weeks (maybe more). The reason why they have to send it in is because when I bought it last year I had bought a 2 yr. protection/warranty plan to go with it but it didn't really matter and that was still in effect.

I am a Brazilian who was on vacation through Denton, TX. I went to Best Buy to purchase a IPhone7 unlocked for use in Brazil with my Brazilian number. The seller informed me that the Iphone7 I was interested in was unlocked and I could use in Brazil. However, upon arriving in Brazil and trying to use the cell phone, I observed that the cell phone does not allow the installation of Brazilian chip card.

We bought an LG refrigerator from Pasadena Best Buy on Fairmont and the Beltway. We purchased it on Labor Day weekend In order to receive the discounted price which saved us $800. We were told that it would take 4 weeks for delivery as it was a special order. On the 7th week, we still did not have our refrigerator and they could not even tell us where our special order was: at a warehouse or still at LG. We cancelled the order and they wanted to "make it right" by offering us another refrigerator. Of course it was more expensive and they said they were "giving us the manager's deal to make things right." Classic bait-and-switch.

Purchased a $53 speaker and never received the bill - was charged two late fees that exceeded the cost of the speaker. I told rep I pay all my bills as I receive them and my FICO is very important to me. She did not even know if I had been reported to credit bureaus. She claimed I was not reported delinquent thankfully, but I am incredibly unhappy about the late fees. Never going to Best Buy again.

Just be careful when you purchase computers from Best Buy that you better buy an extended warranty or otherwise they will not cover it if it breaks down within 15 days. Just be sure and read the fine print on Best Buy policies. (They suck)

I have bought a Sony Vaio computer and it was so expensive but it is a disaster. It is horrible. It does not even Skype. So slow. Do not buy anything from Best Buy. DO NOT BUY ANYTHING FROM BEST BUY. I had also bought a cover for my Kindle and it was 30 dollars or so. I do not understand why it is so expensive.

In this day of Amazon Prime, I assumed that when I ordered a scanner for pick up at the store, I would actually be able to pick it up from the store in a reasonable amount of time. But, no. It says it will not be even at the store for 5-7 working days. Apparently, this fact is buried somewhere if you click the store where you want to pick it up. Then I call the company asking where it is - nebulous answer. Not sure when or how it is arriving. And then to top it off, when I opted to have them call me back instead of staying on hold for the 3-5 minutes, they call and say "We are not open, call back during regular store hours" (it was 10:45 am). I called back and waited on hold for 3-5 minutes and got a person, who wasn't particularly helpful but did explain how it was my fault that I am not getting my scanner when I needed it as it was all just several clicks away.

On may 9th, 2015, I purchased a All-In-One computer from Best Buy at a cost of $1,515.79 including extras. One of the extras was Accidental Damage Insurance (ADH #**). I renewed this protection on the one year anniversary of the purchase of the computer at a cost of $127.79. Also, at the one year anniversary of the original purchase, I renewed the Geek Squad support and Webroot at an additional cost of $101.94, for a total of $229.73.

I have waited 6 1/2 weeks for resolution and still have not gotten it. I initially called Warrantech for service to my dishwasher. Tech came out and determined a replacement part was needed which was covered by warranty. Warrantech decided to replace dishwasher instead and sent approval on Sept 21st to Pacific Sales. From Sept 23 to October 5th I called PACSales more than 9 times to get my replacement dishwasher. They initially said they didn't have paperwork from Warrantech. The PACSales Customer Service department continued to give me incorrect information.

I made the mistake of buying my phones at best buy because they had the best-advertised deals for Verizon phones. I personally have a decade of both retail and mobile sales experience and this is the worst IN STORE experience of my life. They didn't adhere to the advertisements posted in store which was going to cost me nearly $500 in savings. When I told them I would not accept this they told me I would be charged $70 in restocking fees even though I had not left the store. The night I purchased phones it took over 4 hours including being in the store over an hour after close. Mobile support eventually offered solutions and were great, but despite urging the sales associates in store to honor their promotions they told me they would make no exceptions. I have been on the phone with mobile support over a dozen times in 3 days and this ordeal has cost me nearly 10 hours of time. I would avoid buying an item here at all costs.

It's worst experience ever. I ordered my laptop online on 28th of September. It suppose to deliver on Monday 3rd of Oct. Today it's 6th and they even don't know where is my courier. I talked with courier service and they told me that "This shipment has not been tendered to Purolator yet. The sender has created the label, but has not shipped the package." And when I call to Best Buy they told me that courier service didn't send it. It's a worst service I have ever seen. I will give them 0 star if there is a option. Worst service ever.

I buy 65 tv. In 1 month we got some tv short delivery in order waiting to get delivery. 1 month did not get it after I cancel order. Store don't want give money back for it. Coming several time in store. Have fix it. Talk one of the garbage manager zack in store. Don't know who hire this trash in store. Let people know never deal with Best Buy again in Coliseums Blvd, Fort Wayne, In. Call store, saved time to talk to manager, never got call back from store I buy tv from. Scott is salesman in the store. He tried to fix it but never fix it. Worst experience in Best Buy. I going to pass to my attorney to get my money back and again to store. NEVER, NEVER, NEVER BUY FROM BEST BUY, FORTWAYNE, IN.

My sister bought me a computer from Best Buy. The sale stated windows 10, 6 month security, and my sister bought office 365. I hooked it up in June 2016 after receiving it in May. Weeks later the windows 10 disappeared and I was told it was only a trial run. I didn't need the security. I have my own carrier. They tried to tell me I didn't have an office 365, so took it to the store and they still tried to tell me it was no good, that I would have to purchase another one. Microsoft stepped in and solved that problem. The Geek Squad was useless except for the fact, one of them told me Best Buy should not have put this computer for sale. It was much too old to put on the shelves. I will never put a foot in that store again. I have file a BBB complaint, one to Microsoft since Best Buy is a vendor of theirs, and one to the newspaper. I've read numerous complaints about them online after the fact, or they wouldn't have gotten a dime from me.

I would give zero stars if that were an option. I had ordered a dishwasher and scheduled it for installation. I was given a window of 8am-12pm the night before. On the morning of I haven't heard from anyone so I called the installation company to get an ETA on the tech only to be told he was at my home at 8:13am and proceeded to describe the outside of my home. I informed the call taker that no one had called my phone or rang my doorbell and that my husband was up and waiting (he had just gotten home from his 24 hr shift at the fire dept at 8am). The driver literally did a drive by but never had any intention to actually do the work. I was so disgusted I cancelled my order and took my money elsewhere. Do yourself a favor and NEVER ORDER A MAJOR APPLIANCE WITH INSTALLATION BEST BUY!

Ordered and paid for TV. Next day found better price from another supplier. Price match had informed me price was approved. Found no charge changes on my order. Phoned back and again was assured price change was approved and takes few days to see change. Phoned again as could not see price change and been informed that BEST BUY refused to match the price and they are sorry. During first calls assured by BEST BUY??? Price was approved. Canceled the sale at another store. After I had been informed about price change approved???

Wasted company full of junkies. Best Buy sold me a high end computer (I work in aent industry I need a high-end computer for softwares). Took my money, day before arrival, told me they didn't have any left in stock. Long story short I called customers service and since they couldn't sort me a equal or better computer I certainly won't buy from them again. Worse part I'm out multiple thousands of dollars for 5 business days and still have to go over another computer. Thank you Best Buy for being royal pieces of ** and even worse at solving problems. Dont buy online at Best Buy, they will make you all sorts of angry.

Complaint on delivery: I love Best Buy. I buy all of my major electronics and appliances at this store. I never had a complaint until this morning. This morning I was to receive my new refrigerator and deep freezer delivered to my home. My old refrigerator had to be replaced asap. The Best Buy delivery drivers from Enterprise came on time to the home to deliver the appliances. The man that approached the door came in through the living room and came toward the kitchen to see the space where he was to place the refrigerator. I informed him the deep freezer was going to be in the basement area and that he too can move his truck up on my driveway as close to the back door for better transport of the fridge. While he was doing this I took out the rest of the items in the old fridge and placed on my kitchen table.

I purchased a laptop for my son in June 2015 from Best Buy. The laptop I wanted to purchase from Best Buy was one of the last ones they had and I was told that the best laptop for a college student was the ASUS touchscreen which cost me approximately $300 more than the one I wanted. ASUS $749 - after approximately 11 1/2 months later it wouldn't turn on so I thought maybe the battery died.

I unknowingly subscribed to the Geek Squad when I purchased a notepad. I eventually downloaded an internet security app that within a week CRASHED my laptop. After I spoke with someone on live chat I was told to go to a Best Buy store and when I got there then was told that if I didn't have a tech support contract on my computer that wasn't purchased from them that I HAD TO PAY FOR THEM TO FIX IT!!! That is just WRONG! I downloaded their product that crashed my laptop and I HAVE TO PAY FOR IT??? I Will never buy anything from Best Buy again!

After 2 faulty sets of headphones nobody wants to repair or replace, no service was offered. So they gave her back new and broken beats. They suck.

I replaced my Xbox One Controller with Best Buy as the previous one was not working. I had my 2 years paid extended warranty. Now by mistake when I returned the previous one I forgot to take out the my own rechargeable battery and now Best Buy is saying they do not have any control on that device and cannot return. I have my invoice which clearly says that which xbox was taken and which one was sold to me.

I have always praised and purchased from Best Buy but that ends today. On 12/26/2015, I purchased an eight inch Windows Tablet for $85.00 on sale. Within three months the tablet would not hold a charge. You can turn it on, it reads 100% full charge but immediately shuts off. I took it back into Best Buy, March 2016. They told me I should have purchased the extended warranty; told me to call the maker - Digiland. These people never answer their phone, tell you to leave a message but then it tells you that their mailbox is full. I went back into Best Buy late August early September 2016, again I am told to contact the maker-still getting the same message.

I bought 3 Macbook Pros from Best Buy. Each time there was a problem, the Geek Squad fixed the issue. Once they fixed the display with non-Apple product. I have problems with the USB and the charger not working. Been a problem from the beginning. I have Apple Extended Warranty and now they act like they can't find it. It's only two years old. I paid $1299.00 for the computer itself. These people will not stand behind the products they sell. I have sent them numerous customers with the same issues. They called with a quote of $1100.00 to fix the computer. They said they tried several things but can "figure it out". WTH. I told them one issue was the charging port. Then they agreed. They went on to ramble about they were going to send it up the ladder for more test. PROBLEM.

Last August I needed to purchase a new computer before moving overseas to work for two years. Since this was for work I needed something running WIN 8.1 pro or WIN 10 pro. On the recommendation of a Best Buy employee I purchased a nice Toshiba for around $800, but I had to buy the 8.1 pro upgrade separately. Two weeks later I was forced to return the computer because the screen had a dead pixel. They told me I could either send it in to be repaired (in 5-8 weeks) or I could trade for a replacement. I told them I had just upgraded to 8.1 pro so my replacement must have the pro version of the OS.

Today I went to the Best Buy off of Culebra & 1604 in San Antonio Texas. My brother was looking to purchase one of the unlocked cell phones - the Sony Xperia. When it was his turn to be seen by the mobile customer service Amon was helping and trying to look for the (2) phones that showed it was in the database at being in stock but when Amon went to look in their stock they had none in stock. That took a good 30-40 minutes just for them to tell us "we don't actually have it on site". So we tried for another phone made by Motorola and Amon the sales manager said go down to the display over there and check it out. Rather than assisting us, he just pointed it out to us. That irritated me. Nonetheless we went back to the unlocked phones display just to find a paper that shows the information but the phones did not match the specs information listed.

Worst Buy and Geek Squad deception. I bought a Lenovo Yoga 7100 from Best Buy. The product has never worked properly. Unfortunately, I tried to work with Lenovo customer service and in less than a month, told by Lenovo to drop the computer at Best Buy for repair. It has been 15 days since I left the computer for repair by Geek Squad. According to Best Buy website, the computer is still waiting to be assigned to a technician. This is ridiculous!

Last Saturday, September 17, 2016 I came from my carrier Sprint and they informed me that they could not pre-order the iPhone7 for me because their system would not allow it. I crossed the street and walked over to Best Buy West Covina Mall to inquire about the availability of the iPhone7. The girl at the Electronics department dressed in blue shirt was very accommodating and friendly. She did her very best to be helpful. She told me that she could not say when my phone would arrive but that I could put a deposit/down payment to hold the pre-ordered phone. I was so overjoyed at this point because I really needed the upgrade as I needed more phone memory and I stream a lot at my work and watch a lot of videos online. I paid $50 for which she gave me a gift card with the receipt and the paperwork for the pick up of the phone. I thanked her for she had been truly helpful and my experience was amazing to say the least.

I bought a TV from Best Buy on Sunday. They carried it to the car for me. I waited until Wednesday so someone could help me take it out of the car. We both carried the 40-inch TV together and set it up. It never turned on and the screen had marks on the right upper corner. I took the TV back on Saturday. They would not refund or exchange the TV. They said the damage had to come from me. Management was very rude. I will never shop there again and I recommend you don't either.

I purchased 2 iPhone 7's in store at the Atlantic Avenue Mall Store in Brooklyn on Sept 9th. Because I was purchasing these to use out of the country, I asked if they were unlocked and was assured that they were, with the sales person even checking with the store manager to verify this. Now that I've returned home and have taken the phones to my providers, they won't work. I then contacted Best Buy and have been shuffled around like a fool with no resolve to this problem. It was only after Apple contacted Best Buy that we got the answer that we weren't expecting, that the phones can only be used in the US. I have tried to contact Best Buy on countless occasions over the last 3 days and each time I try to put my case to whoever answers the phone, if they choose to answer at all they will either disconnect me or put me on hold and not return. I am now left with 2 phones which I cannot use, but Best Buy have got my money.

Visited Best Buy zip code 15146 Monday 919/16 to return an item. Another customer was waiting there. She spoke out loud inquiring where any help was. I spoke out loud that there did not seem to be anyone. Daryl came out to help. He told her her earlier appointment was cancelled and she could get one for 2 pm. I am pretty sure it was 2 pm or very close to it.

I received an Exchange Program Information email yesterday from Best Buy Info. On that sheet I was given 3 options to exchange or return the phone, cash back, exchange for different Samsung device, or exchange for new Note 7 as early as Sept. 21. I called Store # 291, Houston location on Richmond Ave., where I purchased the phone, to verify procedures for the exchange for the same model. I was transferred to a sale person, no name given, who told me that I had to be on a reservation list first and had to come into the store to set that up. I told her that the information sheet said nothing about making a additional trip to the store to be put on a list. I asked to speak to a Manager and she told me to have a nice day and hung up. I called back speaking to someone else and again was put on hold for 19 minutes only to be transferred to another store location.

I ordered a t.v. online from Best Buy and I was given the option to pick the delivery date. I choose Saturday, September 3rd because both myself and my husband had off from work so one of us could be there to accept the order. I received a phone call, a text message, and an email on Friday the 2nd confirming the delivery appointment. My husband and I were in the process of moving into the house that it was being delivered to so my husband drove an hour away to the house at 6 am on the 3rd to get the order. We had chosen the delivery window for 8 to 12 so that we could use the rest of the day to move.

I spent $425.03 on my order. Long story short, I returned the entire purchase. The Apple watch hurt my wrist and was too heavy for the purpose I purchased it for (I teach acrobatics). I went to my local store where I purchased the watch, case cover, screen protector and additional travel charger. At customer service, the representative told me that I could not return the screen protector ($11.99) because it was considered a consumable item. On their website it states "Consumable items such as food, drinks and batteries". This "consumable item" was not the type of screen protector that broke completely. It simply peeled off so I was returning it in one piece. I explained to her in the past I have returned screen protectors to both best buy and the Apple store. She said she would go get her supervisor to see what they can do.

Spent 3 hrs of my Sunday w/ remote tech. Was told problem repaired when he signed off. Went to check repair, and not only was it NOT resolved, but my settings and adblock were wiped out. I reconnected w/ Geek online, and was told I would have to start the WAIT process all over again. I asked to speak to a supervisor, was given the runaround, told one would call in 30". No call received. I have been a customer for years, NO MORE. This year has been nothing but unacceptable 'service' (I use the term loosely). Will not set FOOT in a store, or renew my service w/ them. I would actually rather pay MORE than go thru this baloney 1 more time.

Ordered a cell phone - was suppose to be here on a certain date. Never received it. So looked up the tracking number and it was going to be here 12 days later than the date they had mentioned when I ordered it. So instead of 7 to 9 days shipping it turns out to be 3 weeks. Lesson learned. Going elsewhere next time.

On August 18, 2016, I purchased a laptop from Best Buy online. I didn't receive the laptop until August 24th, which I was told would be considered the purchase date. Included with the laptop, Best Buy offered a six month free trial of Kaspersky Internet Software. I found that the laptop was defective and exchanged. When I proceeded to enter the code number for the free trial of Kaspersky, I received a message stating the offer was no longer available.

Purchased a 150 dollar keyboard at Best Buy a few weeks ago. Kept the receipt. Yesterday for no reason at all the keyboard stopped working. No problem I go to Best Buy to get an exchange with my receipt. "Sorry sir but 15 days is the maximum number of days you can do on returns". But I have a receipt and I just want an exchange not a return. The receipt says nothing about exchanges having a limited amount of days. In fact it says nothing regarding exchanges period. Long story short I argued with her for a bit then asked for her manager. Told her manager that I've spent thousands of dollars at this store over the past few years and my friend probably a few thousand more as well. She told me the same **.

Bought a Samsung stackable washer and dryer online. To make a long story short, delivery teams were out on 5 different days (4 hr window each time) and on 2 of those days couldn't install for incomplete parts reasons and 2 of those days they installed defective dryers that wouldn't heat up. The other day was waiting on someone to come out and verify that the 2nd dryer was also defective. During this time frame, I spent about 20 hours on hold, transferred and disconnected. Each time I would get transferred I would have to start over again w/ my story. Once they have your money, they want to frustrate you until you give up.

I called my local Dover, Delaware Best Buy to see if they had a software/hardware product I needed. It took 15 minutes on the phone and a transfer to Salt Lake City before they said yes they had what I needed in stock. I drove a half and hour to the store and - NO they did not have the product I had specifically inquired about. I asked to speak to the manager - Steve - he could barely be bothered to listen. He never offered an apology or any immediate solution. He said they could order it and it would be here in 3 to 5 days. He was just as unconcerned as he could be. I can order it overnight. Which is exactly what I will from now on. I support local stores, except when they don't care about their customers.

I purchased 2 phones online under my Verizon plan. I selected the 2-year contract option because they had a promotion of $1 for a Galaxy note 5 and Droid Maxx 2, what a great deal right?? No!!! I read the screen and it gave me an option for "no changes to plan". I currently have the unlimited data plan and do not in any way want to lose that. So I selected the box that says "no changes to current plan". I select that box all throughout the order process, it even showed up as an additional SKU online 1 of my order!! I'm excited, I order one phone for my husband (note 5) and one for my son. We receive the phones and activate them right away. Next day I get a letter from Verizon stating I have recently upgraded a line and a change has been made to our plan. I open the letter and am instantly floored finding out that Best Buy lied and my plan did change and I lost my unlimited plan.

Wanted to buy a modem/router from local Best Buy store for $100. The clerk said they had none in stock but she could order one from another store for me and it would be shipped to my home at no extra cost. I charged it to my Visa account and went home. A few hours later I had a phone message that said they have the item in stock and they cancelled my order, issued a refund and I could come in and purchase the item. So I went back to the store but no one there knew what I was talking about. They still didn't have the item in stock and confirmed that the order was cancelled. However it was the other store that did the cancellation and refund. I gave up and decided to purchase the modem elsewhere.

We ordered a Samsung microwave in the "open box" category assuming it was simply a return item from someone who disliked the looks or possibly a slight cosmetic feature. It was delivered without any box damage, but when we took it out it looked as though someone used a bat on the thing. The frame was actually crushed enough to raise a corner edge about half an inch. Since this is a over the stove type with relatively tight tolerances, I could not even hang it in the space designed for a microwave. We did plug it in to see how loud it would be and the damn thing did not even work!

My experience with Best Buy has been a horrible experience. I just found out that I was incurred with interest of $493.09, simply because I didn't pay my bill before their promotion date ended, nothing was mentioned to me that I would have to pay sooo much interest! CONSUMERS BE AWARE, BEST BUY USES THEIR CREDIT CARD SYSTEM TO KEEP YOU INTO DEBT BY A LOT! The interest charges that they add after their promotion is going to keep you even further in debt.

I have been a customer of Best Buy for over 10-15 years and never had a problem returning any item. Since they made the switch to Citibank after your third return another company blocks your returns even if you have a valid receipt and Best Buy will not accept the return, which is poor customer service. If I have a valid receipt I should be able to make as many returns as I want. Because of this I will be using my gift cards and reward certificates that I have earned and I won't be purchasing anything from Best Buy until they change this ridiculous policy.

So far Best Buy has been one of the worst customer experiences I have encountered in USA. I purchased a Lenovo pro 2 in Oct 15 and in less than a year it gave me multiple problems. I checked in the 2 times already at the store and I was told I need to pay $390 + local taxes to get it repaired. For the past week, I must have called 6 different numbers, each time differently for a store, service centre, sales executive or a geek squad agent. None of the departments seem to take ownership of the issue of answering my questions. I was asked to call different number. Nobody bothered to even transfer my calls. I was quoted different price for the repair. Either $150 for just labour charges or $390 for the labour + parts.

I purchased Skullcandy Inkd Wireless Headset less than a month ago and purchased the replacement warranty because the guy at the register told me "it covers everything so you are guaranteed to have a working headset for 2 years." For $8.99 I thought that was a good deal since headsets can be really iffy and these were $49.99.

I purchased tablet and it has free "Antivirus". I canceled the order on same day. Customer service cancel the order for tablet but they charged me for "Antivirus". I sent an email to customer service and I received reply that Best Buy store is unable to cancel the "Antivirus", I have to talk with customer service by calling to Best Buy number. I talk to customer service representative, and got confirmation from customer service representative that Best Buy will refund for "Antivirus". I waited for 3 weeks and did not get refund from Best Buy. I disputed the transaction from the bank. If you are in the same situation PLEASE DISPUTE THE TRANSACTION AND BANK WILL AUTOMATICALLY DEDUCT FROM THE BEST BUY ACCOUNT. I will also submit the evidence to consumer court for Best Buy's audit.

Ten days after I bought a Panasonic telephone from Best Buy the screen went dead so it's not possible to see incoming numbers, etc. Best Buy refused to stand by the product and told me I had to contact the manufacturer. This purchase is my last transaction with Best Buy. Buyer beware!