Best Buy Reviews

No consistency in customer service... LIARS, LIARS PANTS ON FIRE!! Purchased InvisibleShield and had installed by Best Buy... screen protector was damaged several times and each time InvisibleShield would send replacement as part of their lifetime warranty and Best Buy would replace new screen protector at no charged as stated.

I have purchased a Whirlpool refrigerator March 2017. I bought the extended warranty from Best Buy. Good thing because the refrigerator has broke down twice in a year. The warranty company has agreed to let me exchange the refrigerator and of course there are no comparable refrigerator at the price of the one I bought. Anything slightly comparable is 500 to 1000 dollars more. I had already spent 2500 on the original refrigerator. So you would think I could find a comparable but not unless I spend a lot more. This is when I started to find out how poorly Best Buy treats their customers.

Please be aware when you purchase a television from Best Buy. I am a military veteran who is 100% disabled for PTSD. I waited for almost 2 years for my case to be DECIDED. It was finally decided last week and I received the money that they owed me. I decided to "hook my place up" and the thing that I was most excited to get was a nice TV. In the span of 3 days I spent exactly $4134 at Best Buy. The TV I bought was a Samsung 4K curved for $1000. I brought it home with no issues. I carefully unboxed the TV and began to set it up. While I was setting it up my friend asked to see what the picture looked like so I stopped, and plugged it in. I was horrified to see that the screen had what looked like a spider crack on the inner part. The outside glass was fine. I did absolutely nothing wrong to it.

Ordered a cellphone on 6/6 two days shipping 6/8. Called and was told it should be sent out on time. Item was delayed and now I will not get the item until 6/11. Poor customer communication and if you can't deliver as advertise you should overnight the phone. Not make customers wait for something they paid for.

STAY AWAY FROM Best Buy!!! I ordered a television set 65" Samsung HDTV paid for online and scheduled delivery. Took all afternoon off work 11-5 pm waiting for TV. It arrives completely broken as if someone deliberately took a wrench several times into the box, through the hole you can TV a broken screen. The delivery company didn't even take it off the truck. They explained politely that the Best Buy warehouse deliberately sent it that way. Even after the delivery company pointed out the broken TV to them prior to loading it on the truck, Best Buy warehouse said- take it to them this way anyway- unbelievable.

Ordered a large screen TV to be delivered. Delivery shows an hour later than the window they gave for delivery. Open the box and the power cord, stand, remote and instructions are missing. I call their customer service and repeatedly tell the person what was missing, they keep putting me on hold and each time they come back they say, "We're having the missing stuff shipped to you." I ask, "What specifically are you shipping me." First time he says a power cord and stand. I repeat that I told him other than the TV nothing else was in the box and again say the power cord, stand, remote and instructions are missing.

I ordered a gaming computer for my son's birthday one month ago. It took three weeks to have it delivered. Once it was received we set it up for him and noticed a glitch on the upper left corner. I called customer service to see about exchanging it and was told there is only a 15 day grace period to returning/exchanging items? I thought surely that was a joke. Aside from my child being crushed, am I now just out several hundred dollars? Is NOTHING seriously the best that Best Buy can do? Only a 15 day grace period? What kind of nonsense is that?

I was in the store today 06/04/2018- time 11:05 AM to 11:22 AM waiting to upgrade my cell and I waited over 17 minutes because the sales person a young guy tall was talking to customer about football and ignored me all the time. He wasn't even working. This is very irresponsible of Best Buy to hire people that do not know how the deal with customers. Very disappointed. According with the accent of his voice he is from Argentina. I don't remember his name but I would hope you have your employee's records. Very very disappointed experience with Cell phone Department Best Buy Tropicaire 7751 Bird Road Miami FL. Former Best Buy customer.

Our Samsung dryer stopped working after a mere four years. We are now told that although Best Buy installed it we cannot get it repaired unless we unstack the unit. We cannot do that. The warranty does not require it - it says we must provide "access" which they are now interpreting as saying that it means we must unstack a stackable unit sold as such and installed as such. Best Buy is not honoring their warranty. After spending 2.5 days on this, including waiting for the repairman to come, then having him tell me he can't fix it because it is stacked, BEST BUY has told me they simply can't do anything about it.

Two weeks ago I ordered a dishwasher online for the business that I work for. It was scheduled to be delivered a week later. It actually took two and a half weeks because somehow my order got canceled and when I call customer service they said that was a mistake but I would have to wait another week and a half for the item to arrive. I canceled my order so I can go elsewhere and they talked me out of reordering in lieu of a gift card. We received that dishwasher two and a half weeks after the order date. Getting the gift card was next to Impossible. I had to call at least 9 or 10 times to find out where it was three weeks later.

Have problem with my Samsung J3 phone. I get no reception in my townhouse or in other buildings. Response from Samsung rep. was get a wifi extender from my carrier or (tongue in cheek) get an Apple phone. My ex and my kids are all Apple freaks and have no problem with reception. I don't like Apple, and Apple doesn't like me. So, I'm stuck.

We had purchased a Samsung Family hub refrigerator (model - RF265BEAESG) from Best Buy Lynnwood store on May 5. It has been a horrible experience with delivery since then and even after the 3rd attempt (yes thrice in a row), they keep bringing back fridge with dents on the sides. The original delivery date got rescheduled without my notice. Every time they bring a fridge with a dent, I keep shuttling between store representative, customer service, Geek Squad to even set up the next delivery appointment with each dept passing off the ball to the other without a care for the inconvenience I have been facing. I have already taken 4 days off work to receive the delivery and yet I don't have a perfect fridge in spite of paying the full price. I have just moved to a new home and I had to manage without a fridge for 15 days because of this mess.

Worst customer service ever in my entire life. My gift card with a balance of 300$ was stolen on the night of August 11th 2017. I called the customer service to cancel the card. Subsequently, the card was drained by the thieves. I was told by the customer service representative to file a police report and to give the report number. I filed the report and gave the report number on Aug 29th 2017. I've followed up on the inquiry for at least 5 times but never did anything in that regard. It's been close to 10 months and nothing has been done. It's so frustrating to see how negligent you guys are to the customers. I am very disappointed by the service and the way you treated me.

Was looking for a simple camera. Hoku demonstrated some. The instructions for downloading photos to the computer were not simple enough for me, so I went back the next day. Tyler explained how to use the charging cable to download photos. Also earlier this year the Geek Squad was very helpful with computer problems.

Had to pay extra to haul away old one then overpay for hoses I didn't need so they would install it. Then when they finally show up they made up a store that they couldn't get the value to shut the water off. They told me I had a plumbing problem. Well when someone else tried he had no problem shutting of value. So they were forced to do their job. They are several stores selling the same washer at the same price that send reliable people that know their job when installing something. I will use them from now on and not Best Buy.

I bought a computer less than 2 months ago at Best Buy, it said I saved $300. Now that same computer is on sale says save $200 on it. But the normal price was lowered, so I paid $200 more than the sale price that Best Buy has it on for now same model number with everything the same in it. Seems they can set normal price at what they want, then tell you that you are saving whatever they please.

On May 22, 2018, I called the Charlotte, NC Northlake Store and spoke with a gentleman about a Hisense TV that I purchased in August no longer has sound and I advised that it was still under manufacturers warranty. I asked if I could bring the television in for a possible exchange or purchase a different altogether. He advised that I talk with Geek Squad. After being transferred to Geek Squad, I was advised to return the item to the store for a Return Exchange because they do not have parts to service Hisense brand. I asked if he was certain and he advised the store would do an RTV, in which I asked what was that. He stated a Return to Vendor. So I asked the Geek Squad rep, why didn't the previous store employee tell me that. His response was they don't always know.

Bought an iPad for my grandson, after asking questions about the idea and it figures it I purchase it. Turns out to be that I was misinformed about the product and features. Went back returned it with my purchase receipt and exchanged it for an upgrade. I went again 3 month later and bought a GoPro. I bought extra battery and the memory. Again I ask to buy all the necessary accessories for the GoPro. Bought extra battery, and memory. When I got home the GoPro was damaged, and I need another memory card for it to work.

I brought my laptop to Best Buy (where I originally bought it), as my hard drive had bit the dust. They gave a long story about how they would have to send it to Toronto and then Lenovo would have to be contacted. The estimate started at "at least $200", then became "at least $300" then "$300 to $500". I was then told it would be "at least 2-3 weeks" and finally "don't bring it to a mom and pop shop, as it's too complicated and they won't be able to fix it". I politely declined and brought my laptop to Canada Computers. They had the part in the store and were able to install it and Windows 10 for less than $300 (which included an extended 3 year warranty on the hard drive) ON THE SAME DAY!! I no longer trust Best Buy and they can 01 0101 0101010101.

My husband and I recently purchased a washer from Best Buy, or worst buy, which is how we refer to them now. Delivery had been scheduled for this past Tuesday, but that never happened. Seemed from our communication from them that the delivery truck broke down, and they had to reschedule our delivery date. We understood that things happen, but what has occurred since then is simply unacceptable. We were given a new delivery date of today between 2 and 4. I specifically worked from home today in anticipation of the delivery. When we got close to the 4 o'clock deadline, I called our local store in Wilmington, DE. After being disconnected SIX times, no one could give me any definitive answers on when we could expect delivery. Apparently, customer service aren't two words that are readily used by Best Buy and their employees. We will NEVER shop there again!!!

I ordered a dishwasher on 4/18. Installation was set up for 5/19. On 5/16, I get an email saying the order was canceled. I called the 800 number but they couldn't find out who canceled it. They said nothing could be done once an order was canceled. Rep finally called the store and found out that they had my dishwasher. But the only thing I could do was to go to the store and re buy it. The reason I ordered online was to avoid going to the store. I went to the store and the manager did correct the error but it took me 45 minutes.

I've been looking to upgrade my phone for 6 months now. I want the Google Pixel 2 on Koodo Network. It's on the website displaying "not available online." Fine, go into the store many times over the course of 6 months only for them to say, "No we don't have any." How in the hell can you not have any? I really despise Best Buy, I will only ever buy things on sale because I know the markups and they don't deserve my extra money. When Future Shop was open, that was my store. Best Buy always seemed scummy. No "Best Buy" at all.

I purchased an iPhone, case and glass screensaver. I was told if I purchased the Zagg Invisible Shield for my iPhone it would carry a lifetime guarantee. All I had to do is bring the defective screen back to Best Buy and they would replace it for free. I had to initially pay to have the screensaver affixed to the iPhone. Within 6-months the screensaver cracked. Now when I try to get it covered, Best Buy says I have to deal with Zagg who charges to replace the glass screensaver. I feel Best Buy misled me on the warranty. It is impossible to work with them because their phone is always busy or you wait on hold forever.

I went to Best Buy in Huntsville Alabama because I went on their website to look for a Waterproof case and they said they had it in stock. Drove a distance to get it. And they said they didn't have none after they said they had it. That's wrong and unprofessional especially when I am on a fixed income for gas... I will never go there again. I will tell people about it and I will tell people never ever go there.

Stay away from these stores. I bought a tv for $1,000 - delivery window today Friday 4 to 8 pm. Driver calls at 7 and says that can’t find my house in the middle of a neighborhood?! When I called Best Buy at 7:05 they informed me that the driver of the delivery company had checked out already and was on the way home!!! Now I have no TV and I lost the money I paid to the guy that was supposed to be wall mounting it tomorrow morning. THIEVES. They got my money and then they pretended that they can’t find my house. I will be calling the police first thing tomorrow morning!!!

On April 18, 2018 I purchased an Apple Macbook Pro MD101LL, Intel i5, 8GB Memory, 500GB Hard drive, 13" Screen, DVDRW-Refurbished from a Marketplace seller via Best Buy named only as QR Computers. On April 20 the item arrived. Shipping was quick, the laptop is in good cosmetic condition, but the laptop when turned on had two issues: 1) no WiFi and 2) the provided charger did not fit the laptop.

I recently bought a dishwasher and installation kit for delivery from Best Buy. It was an online order. Unfortunately, the delivery service (outsourced to Geek Squad) failed to deliver the installation kit. What's more, the delivery men, who called to confirm time and location for delivery, refused to answer any subsequent calls about dishwasher and missing item.

We purchased a 55 inch Vizio Smart TV Model# E55-E2 from Best Buy on 3/22/18. Today is 5/9/18, we have almost daily issues with the tv shutting off and needing to be completely rebooted. This past week, I have called Best Buy and the 15 day return policy has expired, it would have to also be unopened in box (how would I know it was broken then?). Store associate would not allow me to speak to the manager. They told me to call Vizio and go through warranty process (such a joke!).

They failed to deliver my order. When I went back to the store, I was told I would have to contact USPS to determine why my order has not been delivered. This is not good customer service. It is their responsibility to see that my order is delivered. I would give them zero stars for customer service. In the future, I will buy from Amazon.

Best Buy, used to be the number one store to go to for great deals and great customer service but that has changed the last 10 years. Their prices on most things are higher than many other retailers. However will reluctantly price match other lower store or online store prices only if you ask them to and the place that has the lower price must be on the Best Buy, price match list which is very small and doesn't include so many good quality stores. There are many employees there that will even lie to you to get you to purchase something like the Samsung Note 5 that I purchased a while back with no contract. It cost me much more than I could have bought it for online and I was told that it would come with a free Samsung 3D viewer. All I had to do was bring my receipt back in the store three days later and show it to a manager and I will get the free gift.

Best Buy is bunch of liars. They have trade in website where you can estimate and trade in your older electronics and computer. When you bring your laptop or iPhone to a store, theirs in-store website gives you 10 times less for what actual Best Buy website promises. If this the way how you want to generate foot traffic into your store, then screw you. Best Buy I will never place my foot in your store ever - liars.

Best Buy did not divulge all the information required to make an informed choice on the delivery and install of new appliances. After the sale and during the inspection of the document we found out there were required additional parts in order to qualify for free delivery and install. Appx $200 total for the package. After a complaint about the additional hidden fees, they agreed to deliver and set the appliances in the house. When I informed them that I would be installing the power cord (I am a master electrician) the delivery person told me "You can not use the existing cord." I informed him the cord was in pristine condition and was UL listed. Not a cheap Chinese knock off with counterfeit labels. He argued and finally said that "He" as a Best Buy employee could not install the cord.

I ordered an expensive MacBook and they sent me an email saying the payment didn't go through (this happened to other friends as well). In the email it says you will NOT be charged until it ships. I bought one in person a couple days later because I found this processing impossible and annoying. After sending me no email or indication they charged my account, they charged me $1500. The item didn't even ship and they charged me. They also refused to cancel the order telling me it's too late. I tried calling customer care and they said they would call back end of day with a supervisor. There was NO call to follow up until a week later. I WILL NEVER BUY FROM BEST BUY AND WILL MAKE SURE ALL MY FRIENDS AND FAMILY NEVER GO THROUGH THIS. Better to buy in person or through Amazon.

I got online to apply for credit to get me a smartwatch Gear 3 but was told that I will have an answer within two weeks. I applied for credit with Conn's on TV and furniture. I was approved in 30 minutes. The process needs to be a little faster because I was ready to buy that day.

The Best Buy is easily to navigate to what I'm looking for. They offer price matching so I know I'm always getting the best deal. With free shipping or in store pick-up I can have my purchase as soon as I need it.

Ordered a washer dryer set. Gets delivered and I mistakenly order the electric dryer. I was advised by the driver that allowing them to take the incorrect dryer back would be the best bet, so I agreed. They took my old washer and left the new one. I was also told that I could not process the exchange for 24 hours because the order was "locked". Following day I call Best Buy to process the exchange and they tell me I need to cancel my original order and place a new one for the gas version of the dryer... ok. Four transfers later I am finally transfer to sales and they tell me they cannot honor the sale price because I ordered the wrong one?!?

Recently ordered an under the counter microwave and set up shipping. Waited from noon to 4:00 for my order per their instructions, no one showed and so I called and was told that I was rescheduled for another day without letting me know. So I asked what kind of compensation they were going to provide since I wasted my valuable time and would have to wait another day, especially since it was their fault, and was told they don’t do that. Well after much run around, many times on hold I was told they would give me $20, but not first saying they don’t do that. I guess they like to totally piss you off and irritate you before offering you anything. They show customers mean nothing. I will never buy from Best (worst) Buy and will tell anyone who listens how they treated me. If you don’t value your customers, I’ll go where I’m appreciated. They really should be called Worst Buy, where customers mean nothing to us!!

I purchased a washer from Best Buy, then wanted to purchase a dryer. They set me up on 24 months interest free auto draft payments. I’ve been struggling to keep my head above water financially & did not need them to do what they did to me. Because I didn’t have the account paid for within 24 months, they drafted over $700 out of my checking account, caused the account to go into overdraft by $400. Best Buy is the most greedy, underhanded company I’ve ever dealt with. I will never purchase another thing from them & I will encourage anyone I know to read the fine print before they sign.

Went in a few weeks ago with the intention of buying two Galaxy S9 Plus Phones on a Friday night. We knew exactly what we wanted. We made the trip to the store to buy local rather than just ordering online. We went to the phone counter and several people were working nearby, but not a single person asked to help, and if you tried to make eye contact they'd just look away. After 20 minutes we gave up and went across the street and purchased the phones directly from the Verizon store, at a higher price but where we received outstanding customer service.

I recently bought a washer and dryer from Best Buy. First of all this particular model was in limited availability everywhere and Best Buy had the best price with a three year warranty added on top. We looked at Lowe's, Home Depot and a few other places. We don't normally shop for appliances at Best Buy. After purchasing they were able to deliver within 2 business days. Which was far faster than anyone else was willing to do it. To top it off their delivery guys had then delivered on time and installed on the second floor in literally 30 minutes. These were huge machines. I was thoroughly impressed. They made sure everything worked and were very personable nice guys who even offered to walk us through how to use the machines. We didn't used to shop for big appliances from Best Buy. But if the need arises again we definitely will going forward.

I had Purchased an Lenovo ThinkPad for my girlfriend on her birthday and It included a one year subscription to Office 365. When I got the PC there was no product key. After calling Geek Squad, and Best Buy, I was hung up 4 times, and spent over an hour jumping through hoops just to be told by a rep. that they couldn't fix the problem and it wasn't their problem, and pawned me off to a store. After all that, I went to my local store and got the same ** explanation with no result. Finally the Geek Squad rep in store, was nice enough to offer a discount if I bought my own 365 subscription that I should have had included. Reluctantly I did so... But the issues didn't stop there, I tried activating the Office 365 I had JUST bought, and found out the key was not in the system.

I was living up north in a very isolated community. There was internet available but it was too slow and weak to be able to download any programs. I was in the city for a week and went to Best Buy to purchase software for making videos. There was nothing on the shelves so I asked one of the sales reps about it. He didn't even bother to stop to talk to me, instead saying in passing and then with his back to me that all the software had been recalled and I could purchase online. I checked the product recall page for Best Buy. He was lying. They must work on commission... Because I live in a town with a great racial divide and I am on the lesser side of that divide. We are frequently stereotyped as not having money.

I am very unhappy with Citibank in general and would not recommend banking with Citibank or holding a credit card with/through Citibank (i.e. Bestbuy). My husband and I each have a Citibank credit card as well as a joint Best Buy account. The many years we have been a customer of Citibank, we have paid our bill on time if not early. As for our account with Best Buy, the 3+ years we have had that account, we setup our account to be on autopay. My husband deployed to Bahrain for a year in January 2018 which is stressful in and of itself not to mention I was sitting for the February 2018 Bar Exam. For some reason our autopay stopped in February (we are assuming it's because my husband was in Bahrain and maybe it triggered an alert or something, our autopay stopped). It did not come to my attention until March that our February payment was not processed. I immediately set the autopay backup and paid through April.

I bought an HP Envy x360 laptop from them and had for 8 weeks and it started getting a white screen and making like screaming noises and then shuts down, would get a green grayish screen and keyboard wouldn't always work so I took it back. I mean if this laptop has these many problems in the first 8 weeks what's it going to have in the next 8 weeks??!! We were told that they have a 2 week return policy on electronic items and the only thing they would do is send it to HP which would take 3 - 4 weeks! We had our receipt, box and everything! 2 week return policy are you kidding me??!! I figured a 90 day policy! I also thought they would stand behind their product they sold but no! Never buy an electronic product from best buy!! Especially if you use it for work because you could be without for several weeks!!

It’s been approximately 2 months since I went to Best Buy, Thousand Oaks store and told a tech at TV/ Home theater section re a service I need for my home theater system. It took a few weeks until finally a tech was scheduled and showed up at my home for review and consultation. It took a while more until I got a proposal for the service, they got my credit card info and charged me first and a little back and forth until the service was scheduled for 10 days later with 4 hour window and a text message confirmation was sent to me. Nobody showed up on the scheduled day and after sitting home for 5 hours and a few phone call and passing me to different person finally they told me “SORRY” and offered me rescheduling after two months of waiting!!

Lenovo IdeaCenter - Sponsoring a pc and selling it at your store and then not having the connectors to upgrade the pc is very bad business. You are forcing us to use the Internet to order things when you should have them in your store to begin with. I purchased the pc and the sales clerk had little to no information on it except it was a good model rated as a I7. I take pc home and open it up and try to install my rx470 4 gig graphics card that I already had. It was too long so I carefully cut the excess plastic with no use but cosmetic look off. I wrapped the card in blue tape and cut it off with diamond blade grinder. I tried to install again and the motherboard on this pc put their HDD and USB connections right next to PCI express slot. Brilliant! So My Old but still up to date graphic card doesn't fit.

Best Buy damaged my door and wood floor for dragging the brand new refrigerator upon delivery. Customer Service Case Manager name Nicole was completely unprofessional who didn’t show any remorse and could care less of getting this issue fixed. She just redirected me to Best Buy insurance to file a claim and go back to the store I purchased the fridge from to do an exchange. She offered me a $50 Best Buy gift card if I don’t want to replace my refrigerator. I found this very insulting when I purchased the fridge for $2,400 brand new! Is she serious?? Their refurbished items was selling for $500 cheaper and she had the nerve to offer $50 if I wanted to keep a damaged goods! I asked for her Supervisor to call me back but she said “I’ll relay the message but I can’t guarantee you that he will.” What a terrible customer service from Best Buy! I would like to have my door and floor fixed and get a new fridge!

I bought a new wash machine and dryer for my new house online with Best Buy and scheduled installation service. Even before the initial delivery and installation happened, I had at least 3 conversations with their customer service department regarding the parts I needed for installation and the appointment time. But when the installation guys came, they said that I did not buy a separate stacking kit and they would have to reschedule my installation. Fine, it was my bad for not knowing that was a separate purchase after buying 3-4 different accessories for the installation. So I called in and made the purchase. The woman on the phone said that she would reschedule my installation with the delivery of the kit. 3 days later I still got no confirmation for the installation, only a delivery notice for the stacking kit. So I called in again. To my surprise they canceled the installation services that I already paid for and did not reschedule at all.

Insignia™ - 3.0 Cu. Ft. mini fridge - Fingerprint Free Stainless: I ordered this online few weeks ago, did not get email or phone call to go pick up my order at the local Best Buy. Yesterday, I got email saying my order was cancelled because I didn't pick up my order. I called the store, they said have 1 in stock, to come pick up now. I couldn't come right away because I was at work. I said I will send my father to go pick it up, but they said they can't guarantee that price. When my father arrived, they said they can only sell at regular price. The Manager is a liar and ** to customer. This is a last time I'm buy online and this ** store from Best Buy. The Best Buy on Westbank Expy in Harvey, La have very poor customer service. They should have given me the sale price since they fail to let me know when to pick up my order. Don't buy from this store. Just waste your time for ** here.

After nine months my Sharp Roku TV stopped working. It was a gift from my mom who lives in another city. I went to the store to return it or get it fixed. Went here to return a TV that my mom had bought me that all the sudden stopped working. The customer service lady sent me to the Geek Squad. Alan ** tried to play himself off as the manager of the store and accused me of stealing the TV because I had no receipt. He did this in front of three other employees and numerous customers. I was mortified! He was a horrible and rude man and after twenty years of being a Best Buy customer, I will never go back, thanks to this terrible event. I left the store in tears and greatly embarrassed!

I'll start by saying that I used to deal equally with Best Buy and Circuit City until Circuit City bit the dust. Now, I buy electronics from several sources, including Newegg, Amazon, PC Outlet, Tiger Direct, and, of course, Best Buy. I deal with the Best Buy here in New Braunfels, Texas, and could not be happier. They will always do a price match with any online company, if it's an available product. A few weeks ago, I bought an iPad upon the recommendation of someone. I'm an Android person, but decided to give this a go... I hated it. It reminded me of why I moved from Apple to Android in the first place. Upon recommendation from our IT guy at work, I decided to take it in and see if something could be done. It was well past the 14 day return/refund time, I didn't have the receipt, or any of the original packaging, only the iPad and a case I'd bought for it.

Ordered a $1,600 desktop computer from Best Buy... What I received was the computer with broken off plastic and completely damaged casing! Why? They packed the desktop pc inside a box, with no padding. Then put the box in a bigger box... I called Customer Service and they offered me a 10% discount to keep the broken PC very casually... Why would I keep a moderately expensive PC that has been dropped/shaken around and arrives in pieces? Stay away from get anything shipped from this place. And do not trust their open box - excellent products!

Don’t fall to “free/delayed financing” trap. Best Buy divides 24 monthly payments but those payments don’t cover the whole purchase amount. At the end of this 24 month period there is a balance left and Best Buy applies interest charge (almost 27%!) to the initial amount for all that time. What a scam!!!

I bought a Pioneer deck earlier today before I went to work at Best Buy Wetmore, after work I opened the box & to my surprise there is a hacked up wire harness & a used deck in a new box with no remote. I go to take it back to the store & they won't take it back because they say they inspect them when they get them from Pioneer. If they do then sometime after they put it on the shelf whether it was an employee or someone else tampered with it & now they are saying they won't he take it back because it's a used deck.

On Saturday March 31, 2018 I went to Best Buy at 261 Pond Path, Centereach, NY 11720. About 15 employees and 4 customers yet can't get assistance. I asked the 3 lazy employees sitting in appliances for assistance. The girl was too busy talking about her personal life to bat an eye to help me. One guy with a seemed disability tried but didn't understand the name and came back with wrong information. I also at one point heard on a loud yell from someone far away. Thought it was a customer acting like a savage when it was an employee. I guess disgusting a night out and acting up in cheer. SMH. Then 15 minutes to check out using a gift card manager ** and employee didn't enter serial number right. Lousy $15 card.

I sent my old computer in to be reformatted on the same day I purchased a second computer as well as a Fitbit. There is no record of this anywhere. Now on the computer I sent in to get reformatted no longer plays my games which all worked prior to the reformat. The computer I purchased my game have not played at all so now I am two computers since January trying to get working. As for my Fitbit I asked the salesman if he knew how to set it up as I never set one up before he assured me he can and had the knowledge get to check out. He suddenly forgot he said he can set it up. Calls a second saleslady over who wants me to pay an extra 49.00 to set it up. Now I am three for three products out of that store that does not work.

When I purchased a tower and a laptop at Best Buy I used my personal credit card. I had to take the tower back and got a replacement for it. However during my time there I got a Best Buy credit card. I got the card several days later. Never activated it or used it. Shortly thereafter I get a call telling me I am delinquent on my payment for the credit card. I explained to the user I did not make a purchase with that credit card. The caller then turned me over to fraud for review. They took my information. A few days later I got paperwork to fill out about the fraudulent purchase. I filled it out and sent it back. About two months later I got a letter saying they were holding me responsible for the purchase. I have not made any payments. This is now on my credit history. Thanks to Best Buy I now have a low credit score.

Best Buy is good for electronic gifts or something for the home. Appliances, TVs, cellphones, computers, DVD's, games, and all the accessories to go with it. They also have a Geek Squad!

My son pre-ordered a video game on May 29th 2017 inside the Mentor store and one of the associates helped him pre-order it online. After that, I received emails saying that the release date was moved out, that's understandable and I don't fault Best Buy for that. On March 27th 2018, 10 months after we pre-ordered, the game was supposed to be delivered to our house, it never came. I called the Mentor Ohio store and they could not find any record of it (this was because it was ordered online, at this point myself and the manager did not know that). The manager said he would call back after investigating. I went and looked at my email and found a recent one from Best Buy and it said my order had been canceled on 3-24-18. Another manager called back the next day and I explained this to her.

I bought the best TV Best Buy sells. After 14 mos it quit. I had a professional service company out to my home to fix it. They told me the TV would cost more to fix than to replace. I went to the Spring Meadows store were I purchased it, I explained the situation, they told me, they can sell me another tv, with no consideration that I just paid $5000.00 14 mos prior. I was still making payments and had no tv. Their customer service sucks to put it lightly. I DO NOT SHOP BEST BUY!!

I purchase a phone from Best Buy and the phone happen to be malfunctioned so I wanted to return it but it's been 15 days over. They wouldn't so I tried to call down the company because I have a warranty and the company say that I can return to their warranty company. I did return the equipment. I have a proof of the arrival and I sent it as a priority mail. Now they are saying they haven't received it for the warranty company and found out at the end is a Best Buy. Anyways now it's been over a month. I haven't received any phone back or no money. I spend $160 for a shipping a dollar. It is about $168 that I lost and I do not have anything and I'm really disappointed. Why is Best Buy cooperate with this stupid malfunctioning phone company BLU.

When you buy something and it does not work, do not take it back. Cause they screw you on the price. They do not take off the old price, then they add the new price to it. I bought a computer for 149.00. But it was on sale for 99.99. Did not get the new price. Fought them for months. Still no satisfaction. Do not shop there unless you wish to be cheated.

Not only is the Toshiba 32L310U18 controller a piece of junk, the response of the crew I encountered was terrible. So the TV is not bad, the controller is cumbersome and hardly works. I took it back to BEST BUY and the salesperson sort of got it to work, told me if it didn't work again he would switch out the controller. I was also told I had a 30 day BEST BUY guarantee. Next week it got so bad I couldn't even turn on the TV. Replaced batteries, still nothing. Went back to switch out the controller, was told I had to return the whole TV. AND had only 15 day BEST BUY guarantee. I was also challenged by the greeter when asking for a manager, saying WE CAN DO THIS ALL DAY... Wish me luck.

With a great price match policy, good service, great selection, and clean stores, Best Buy is our go to store for all of the items that we want. That was not always the case. We are both Sam’s Club and Costco members. Poor selection means having to settle for items not on your hot list. We are Amazon Prime members. Prefer to buy local. Easy returns. Items purchased in the past 18 months: MacAir Computer, Bosch dishwasher, 3 Apple watches, large iPad Pro, regular iPad, and tons of accessories.

I came in for a 3 o’clock appointment. Waited for almost half an hour. I was told even though I made an appointment that I would have to leave my phone because it would take up to 24 hours because they were too busy. I’m very dissatisfied because I made the appointment three days ago and drove a half an hour to this appointment.

Good variety of choices, but not enough personnel to help make decisions and to give particulars of the purchase. There were a few visible personnel who spent a lot of time with others.

Purchased a washer and dryer on March 3rd, I was supposed to get delivery on the 7th. NEVER called to confirm delivery or cancel the delivery the night before. (Rained the next day) My husband and I took the day off so we could install it ourselves. Got a text message the next day at 10:30 am they rescheduled my delivery. (I was scheduled for delivery from 8-12) I called to find out why didn’t I receive a call and they said they did. Called the wrong number. (NOT THE # ON THE ORDER). They “CHANGE” the number in the computer and rescheduled for March 12th from 12-4. I told them to call a half hour before they came so can get home from work to accept delivery and confirmed the phone number. (I couldn’t take another day off) NEVER RECEIVED A CALL!!

I have a Nikon camera that was purchased at Best Buy in Salt Lake a (Nikon Dealer!). It broke and I sent it in to Nikon to get fixed and was informed that the camera is a grey market camera and they won’t fix it at any cost. I contacted Best Buy. They will do nothing for me even though I have the receipt! Best Buy a (Nikon Dealer!) should not be selling grey market Cameras and should be ashamed of themselves. WARNING DO NOT BUY A CAMERA FROM BEST BUY!!!

Re: 1 YEAR Geek Squad Protection Plan Product Covered: Samsung - BD-J5700/ZA - Streaming Wi-Fi Built-In Blu-ray Player - Black Model #: BD-J5700/ZA GSP. I experienced an exceedingly irritating series of events, (which occurred during the early afternoon on Saturday, 24th March 2018) involving Best Buy's retailer located at 402 E Fordham Rd, Bronx, NY 10458; (Geek Desk) and their (800) “Geek Squad” number.

We purchased the tech service plan because we needed TVs hung on wall but decided the price was too high and we went somewhere else but the customer service was excellent.

My 2nd purchase was horrible due to Geek Squad rep wearing yellow tinted glasses. Rude, obnoxious and condescending, possible due to me being retired military. Sales Rep. was trying to help 3 people at the same time.

Telecheck denied my check at your store tonight claiming fraudulent activity. That cost you an $800+ sale. Problem is you don't care. You assume someone else will come buy what you have. Think again. I tried to give you my money but a computer halfway across the world says it's fraud. You are trusting the wrong people my friends. Telecheck knows nothing of my business practices. I think you will eventually regret your decision to use Telecheck services. I am taking this to all possible social media outlets and urging a boycott of your store and ANY other merchant that uses Telecheck.

This is a place where the associates ignore you and the management doesn't help at all. I needed help in the electronic area with a cellphone and was ignored.

I have had the most miserable experience with Best Buy. I purchased a washer and dryer a month ago and paid over $1500 for delivery and installation. The first time, they showed up at the wrong time. No big deal. I happened to be home when they came. They unloaded my “new” washing machine and it was crushed in on one side (presumably by the forklift used to move it to the truck). They tried to talk me into keeping it and getting a gift card for the damage - ummm no. I sent it back and asked them to re-deliver a new - not damaged - machine. I had to call customer service to reschedule. I’m given no priority and have to wait another week for another machine.

I try to go on off times, so store is not too crowded. All the sales people are very helpful. I especially like the Samsung and Apple areas. They will provided hands on assistance with your device.

Like many others, I ordered a laptop and printer. After spending over $1,200, I received the printer within a week. The laptop, however, is another story. I've been told there are delays. This is going on week 3 since my purchase and still no laptop. Never again will I purchase anything from Best Buy. They are not the company they once were.

My name is Kevin ** and I am long time shopper at Best Buy Westminster CA, mostly electronics and appliances. On Tuesday March 20 I decided to get a Wacom Tablet, because my elbow was sore from Photoshop and video editing. I wanted it as soon as soon possible. I searched Google Shopping, Amazon, B&H and Best Buy. My attention was caught by Best Buy’s same day delivery. I selected the Westminster store for inventory and selected a link that stated same day delivery was available. To complete the order (**) the website had me create/update my Best Buy account. I received a message to call customer service because there was some issue with the account. The customer service person fixed it and took my order for the Wacom Tablet which I indicated has to be for same day delivery, and that there were 3 of these tablets at Westminster where I usually shop. She confirmed the order and the same day delivery.

I always find someone to help me find the thing that best fits my needs. I especially like the service which helps me untangle problems I'm having with previous purchases.

I placed a $4600.00 order with Best Buy, they gave me a delivery date for the new T.V. & all seemed good. The next day they send an email saying the T.V. mount will be delayed, ok things happen. The next within 1 minute of two of the items in this order were delivered, they sent an email & said the delivery date would have to be changed with no explanation. Best Buy has taken this approach since they hit a lull, they will advertise availability & once the order has been billed or partially delivered they change the delivery to fit their needs, or they don't have availability & tell you that they do so you will place the order. Sad state of affairs for what used to be a decent company! I will never make another purchase of any kind from Best Buy! I have been a Platinum member for the last 8 years, way to chase your loyal customers away.

Good value on 2 Samsung TVs. Had Geek Squad install. Very satisfied. Will go back there again for a future purchase. I also have a Geek Squad service agreement.

I purchased an ASUS laptop from Best Buy. 35 days later it completely stopped working. I took it back to Best Buy, who indicated that their return policy is 15 days, UNLESS YOU PAY ANOTHER $100 TO GET IT EXTENDED! The solution that they offered me was useless: Leave the computer indefinitely, just "do without", while they send it out for diagnosis and repair. Right. Just stop working completely while they fix the piece the crap they sold me, and return to me a refurbished computer.

I have been trying for the last two weeks to get a hold of the customer service department at Best Buy in Beavercreek, OH. No matter what day/time I call, all I get is hold music FOREVER! Are they purposely trying to give business to Amazon.com?

I went to Best Buy on November 11 to ask the AT&T salesman who had information on the iPhone promotion. He was at the mobile sale department and was very pleased to help me. I told him I wanted to open two phone lines with AT&T so it would qualify for the Buy one get one free. The salesman told me he would help me with the iPhone X Buy one get one, then he helped me order the two iPhone Xs and set up an account for me. I confirmed with him how the payment would be. He told me that I would receive the first two payments by paying for both phones, and then I would get credit back on the third payment. After that, I only need to pay for one phone for the remainder of the two year contract with AT&T. Everything was very clear at the time when I ordered the phones.

I met w/the GM and Tech guy at Best Buy today...3/21/18 and they very graciously settled my issue w/me and apologize form what they say was confusion on their part as to my issue.

Listen, I don't normally leave bad reviews. In this case, I wish that I had been warned of what a nightmare Best Buy is to purchase appliances from, and I wish to warn others of the same. They have the absolute worst customer service I have ever experienced - I wasn't surprised when I came here and saw that their average rating was one star. I ordered a refrigerator from them a month ago and was supposed to have it delivered within a week. Each week since then they have canceled my order the day that it was supposed to be delivered, with no warning. So, I had to wait a week for the first supposed delivery - which never happened.

On January 13, 2018 we went to Best Buy in Mira Mesa, California and purchased a new 65” Sony color TV. We asked the sales person to make sure we had full coverages on it since it was so big and expensive. We were assured we “had it all” and requested and paid for delivery and installation since we didn’t trust ourselves to do it. TV was delivered January 17, 2018. The set they delivered had problems and didn’t work so another store was called and told to bring us another one. Everything seemed to go well after they left.

I was trying to find the latest Nikon camera and the assistant manager of a Best Buy in Apple Valley, California went out of his way to find one at a store on the opposite coast from me. He went above and beyond to change procedures to help me. I was extremely impressed!

I purchased two MacBook Pros from Best Buy and then they put an upgraded version on sale. I bought the newer versions online for store pickup and returned both original purchases within the return period to the store. The store accepted the returns but said I couldn't return anything else (although I have purchased thousands of dollars worth of items from Best Buy and am an Elite Plus Member). When I got home and opened the laptops they were the SAME version that I had returned. I checked the description online and reviewed the specs again and found that what they had given me did not match the specs listed on the website. I contacted customer service who checked and agreed that the models I received were listed as having touch ID, although the laptops I received did NOT have touch ID. Customer service transferred me to four different people, none of which had a clue what to do.

Last time I was in it seemed like the staff had been to Home Depot to avoid the customer training. After 30 min of wandering looking for help I left and went to Target where at least the guy talked to me.

I went in at about 10:30 am to buy a phone and get service. There were only 3 people working in the phone dept. 2 were helping people at the desks and a young man approached me and I told him what I wanted. I have a month to month service and pay for it online. He checked and said that he needed my account number. Well even after I checked on one of their computers, I could not find one. He needed it if I wanted to keep my phone number he said. He spent probably a total of 10 minutes with me in between other people.

Bought a television with a controller that was said to control all functions of the TV, cd, vcr, etc. Won't turn the TV and the voice bar on. We bought a bill of goods. The TV being one of Sony's larger better models did not have a booklet with it and we were told that the Geek Squad would show us how it worked. It had a message right away saying that an additional program needed to be added and the message would not go away from the screen when we tried to watch any program. After much calling we managed to get the Geek Squad to come over and remove the message. Now the universal controller doesn't turn the TV and soundbar on and we use the controller that came with the TV. On and on we are having one problem after another and didn't purchase coverage to get it addressed... Don't buy anything from Best Buy and don't believe their sales pitch... I can't believe that Sony would let them.

On 12/20/2016 we purchased a Sony Smart TV. In a month the power board burned out. We called the store Magnolia, was referred to Geek Squad. They sent out a technician who was not experienced with the product. Therefore, we had to reschedule. It took 2 weeks to get someone out here. Also, the shopping carts are too long banging thing in front of you.

I purchased a freezer over a year ago with a 5 year additional warranty from Best Buy in Mount Vernon New York. The freezer has since broken down and minimum of nine times. Every time it did I have lost food and money and I was told that if something was wrong with the freezer more than three times within the warranty It would be replaced. That was a biggest lie ever. They kept sending the same guy fix same things on the freezer and I have lost 9 sets of food and it always seems to happen right after I go grocery shopping. Sometimes they use an outside Warranty company and the service was terrible and they refused to replace an obviously malfunctioning Factory defective freezer in an effort to save money.

Just recently purchased a laptop and printer from Best Buy online. The selection of products was great and the prices were the best. Their website is very user-friendly. Immediately after check out I received a confirmation email. The items were received sooner than expected. I would definitely recommend Best Buy to family and friends.

Best Buy, while not always the lowest cost, provides the best reviews online, so a consumer like myself can read and digest what it is they're purchasing. I appreciate that Best Buy has a Geek Squad, and they are available by appointment and by walk-in, to troubleshoot challenges with technology. I appreciate the assistance they've provided me in the past, and if you purchase something online, the purchase is secure, and the delivery is always expedient.

I purchased a $400 television as a Christmas gift for my adult daughter. After 2 months the television completely stopped working. When I contact Best Buy, they tell me that unless I had purchased the $100 protection plan, there's nothing they can do! It stopped working! I will NEVER buy another product from Best Buy again. Many stores have a 90 day return policy. Best Buy will sell faulty items so you need their expensive protection plans to repair them! I have never had a store completely refuse to exchange damaged merchandise. The television was literally on her wall, barely touched, for maybe 6 weeks and then just stopped working.

I bought a laptop from Best Buy in Kenosha WI, I've had nothing but problems since the day I got the laptop. The biggest problem I have had with the laptop is that it will randomly restart. I do online classes and the laptop had restarted in the middle of a very important test, and as a resulted my test was submitted with only a few questions done. I had called my teacher and she was very understanding and let me redo it, but said only this one time. I promised her it would not happen again because I was going to return or exchange my laptop for something that worked. I was still in my 15 day return period, when I had went to Best Buy to try and return it.

I went to buy a printer cable. Got help choosing the correct one right away. Went to the checkout counter and was approached by a clerk with a scanner. She said "let me help you checkout." So we stood there and she scanned the item, gave the item back to me then asked for payment so I gave her item back so I could get card out of my purse. Then we exchanged items so she could slide credit card. Ten minutes has gone by and now she says "let's go to register to get your receipt and a bag." I told her my thoughts on this new experiment. It was awful.

I will never buy another item from Best Buy!! Spent $30 for a phone mount for my car a month ago. Yesterday it decided it wouldn't stick to my window any longer. Took it, the original packaging, and receipt back to get an exchange. Was told they couldn't exchange it because it had been longer than 14 days, because it's considered an electronic (ok that's weird). The Manager told me that I would need to call the manufacturer, and gave me the phone number. I stood right there in the store and called the phone number and it wasn't a working phone number, so I went back up to the manager and she tried to call and it wasn't a working phone number. Then she told me that's all she could do. Great customer service. LOL! So I paid $30 for the use of a phone mount for one month.

I’m completely disappointed with Best Buy and Geek Squad... I bought a range hood that was supposed to be installed on March 05, nobody showed up or contacted me to let me know they would not come. I called them at the end of the day and they rescheduled to March 09 at 10 am just to cancel 10 minutes before 10 and to rescheduled for today, March 12. “The installer” went to my house today and decided that he was not installing the hood because It is too hard, so he left the hood there on the floor and left. Now if I want the money I paid for the installation, I need to be luck enough to talk to someone at customer service tomorrow because there is nothing they can do today!

I just been ripped off in Best Buy Staten Island store on Richmond Ave. The sales manager Paul ** and Customer service specialist Michelle gave the worst customer service and pretended that I am nothing. The sales person (not sure the name) lied to me about returning an iWatch 3 without any extra charges (asked 2 times about it) when I came back to return the watch, I was charged a restocking fee. I believe entire team: management and customer care is in on the scam to lie to their customers. I don't recommend to shop Best Buy. Go on Amazon and don't get into issues I did.

I purchased a small air conditioner/heater for an added room in our business. The wrong one was sent (A/C only) so I went to the Duluth GA store to return it. They were nice enough to re-order the correct one, with an in-store pickup thing. By the time it arrived at the store I was up to my neck in contractors and could not get free in the foreseeable future. I called and was told tough luck, and no, the President of the company can NOT pick it up, I have to do it, or it will be returned after a week. My company will look elsewhere for appliances, computers, etc. etc. etc.

This review applies to Best Buy online. Dealing with these people is like dealing with another country or maybe even another planet. I needed to obtain a duplicate receipt for a dishwasher I bought between 1 and 2 years ago. Calling Best Buy retail was a waste of time, they don't appear to acknowledge Best Buy online. After much difficulty, I found a phone no. customer "service?" The rep. was difficult to understand but he could not send me a receipt, he claimed, because my email address had been compromised. I asked him to send the receipt to a separate email address and he hung up on me. Never buy from Best Buy Online.

MSI GS Series Stealth Pro Laptop - I bought this $1600 computer in August 2017 and it stopped working in March of 2018. That's SIX MONTHS. Best Buy said, "Too bad. Send it to the manufacturer," which will take 30 business days. Who can do without their computer for thirty business days. They would not sell me a service plan. It was too late they said. I called their resolution department. They do not have a manager in the United States. Still told me the same thing. My mother bought a computer there and hers also crashed in six months and she got the same story. We put this on FB and multiple people said they had a similar customer service disaster. Just say no to Best Buy!!!

PLANNED OBSOLESCENCE: ie, Consumer Fraud. We bought a Best Buy Roku Smart TV #LC-50LB481U about 15 months ago. TRASH! A few days ago the screen went black. Needs a backlight converter board that Best Buy doesn't support despite the fact that the "Sharp" TV we bought isn't really a Sharp brand, but a Chinese co. using the brand name exclusively for Best Buy. Best Buy customer service is terrible and not helpful. No part number. Gave us the name of a company that makes them and the part is most costly than the TV was in the first place. Consumer Affairs site has several complaints on Best Buy and their "Sharp" TV's breaking within 12 - 15 months of purchase. CAVEAT EMPTOR!

I recently purchased a Phillips Sonicare toothbrush from Best Buy. Best Buy sent me a previously returned product. When I contacted Best Buy they were extremely unapologetic about this. In fact the customer service representative disconnected the call without bothering to answer my questions about return cost.

Where do I begin? Probably the worst experience ever. Spoke to 2 people, was transferred once and got hung up on. They couldn’t comprehend my issue. My order was cancelled and they were very unwilling to figure out a solution. Very expensive product being purchased. Will look elsewhere next time. These people need better training, and some communication classes too. Would gladly speak to a rep at corporate.

You buy a product with a warranty and they won't refund or replace it. Over a monitor fell on my lap on the floor sitting next to it and cracked. What's the point of a warranty. Rude managers, rude company, go to Walmart people they keep their customers happy and return anything, 190.00 down the drain over a monitor that had a weak base and is **.

So we went to a store and ordered a refrigerator which was on sale on their website. They told me it's showing a delivery of about a month but usually they'll receive it sooner. So we waited about 2 weeks when I got an email saying that I can reschedule earlier delivery so I scheduled delivery a week later for Saturday. Then on Friday, i.e., a day before delivery I get a call from their warehouse where they say that the item is a discontinued item and not in stock!!! All this after 3 weeks? Don't they have clear inventory numbers before placing an order? This is such a big store and they have such backward programming? And they didn't even bother to apologize. Unacceptable. Worst company ever.

I purchased a Samsung front load washer and dryer from Best Buy back in 2015. I also purchased several appliances from Best Buy. We spent about $6,700 roughly and bought 5 year Geek Squad protection on all of the appliances. On Saturday Feb 24th 2018 we went to Bonefish Grill for dinner. I had loaded the washer before we left. We came back home and the glass of the washer had shattered. It had broken into several pieces. There was water and glass everywhere in the laundry room.

Friendly, knowledgeable and helpful staff. Great selections for all budgets online or in store. From the most basic to the most advance electronics I enjoy shopping at Best Buy.

Best Buy really stands behind their Price Adjustment like they say, even if it is bought through their online process, and they did a price adjustment for me on 4 items I purchased from them online.

In March of 2017 we purchased an Alienware laptop from Best Buy. Spent a pretty decent amount of money on this workstation. We recently had issues with it and called Dell support - only to find out that it was originally purchased from Dell and was registered to a company in January of 2017 and they could do basic troubleshooting but no other support. They could not tell us who it was previously registered to and told us to call Best Buy. We called the local Best Buy and they could not help us.

There's a person at the door who ignored me. When I asked for laptops he said, "Over there," just pointing across the store. I had to go back and ask if there was a clerk. When they realized I was a cash sale, things got nice.

We went into the store looking for a new refrigerator. We were there approximately 40 minutes looking at the various manufacturers and styles and had many questions. During that 40 minutes not one single employee came around to ask us we needed help or to offer assistance in any way.

I walked in and received immediate assistance, walked to the suggested area and received additional immediate assistance, and checked out with minimal wait time. Completed shopping experience in less than 15 minutes. The product purchased was a Best Buy product, it was exactly what I needed, and I saved money.

Recently bought 65" flat screen TV and arranged for home delivery & installation by Geek Squad. Got the usual 4 hour delivery window, email & phone call reminders. Day of delivery never showed or called. Was told system cancelled my order for no reason. Rescheduled delivery for following week and no show again. Told having problems with computer systems. Needless to say I cancelled purchase and went elsewhere.

So I've purchased many things from best buy through the years, recently bought a Samsung cell phone. I thought I was smart, and bought the protection plan as well. As most phones do, mine met with an accident, rendering it useless. Confident that Best Buy would just replace my phone. Turns out there is a hidden $50 fee to make a claim on the protection plan. So lets review. Protection plan $45, to use it add $50, to cover a phone whose initial value is $80. Worst part is they want to send my phone out to confirm it doesn't work before they honor the plan. I for one will not spend one more dollar in Best Buy.

Tried to buy a network storage backup device. Told to find a person who was their "network tech person". Asked for 2-bay NAS of any brand available, asking for high RAM memory and at least 4Tb for each of the hard drives. He found one, kept on reading box to look for the RAM memory on the unit, after some time of being lost in the details, tells me that this $236 backup comes with 4Tb of memory!!!. I reminded him that the 4Tb is actually the size of the HD backup and not the memory. He is now more confused, finally I left to GEEK SQUAD section to get a better answer, only to find out, that these people, rather to stay and chat among each other than to notice me, a client that is willing to spend money and buy something. Without being helped on the subject at hand, I left the store, to pursue getting my shopping done online. Definitely a sign of company in DECLINE... FOR SURE.

The only complaint I possibly would have is that the aisles in the front of the are just too small to have more than (1) one person shopping in them at any one time.

Wouldnt accept my gift card as payment saying they couldnt verify my information when trying to buy a Steam Wallet Card, yet there is nothing in their terms and services that you can't order it with a gift card. This company sucks and needs to be put out of business.

We purchased a product on sale and ended up paying 4 times over the sale price. We will never ever shop at Best Buy again. The whole experience has been very nasty.

Bought a dishwasher from Best Buy. They took the order and offered installation. I ordered the installation through them but they forgot to log it. Then I called them and reordered the installation. The installer came out and said Best Buy dropped the unit and it was severely damaged. I called Best Buy and they said somebody would contact me in 5 to 7 days. That’s where I am at. I have to wait 5 to 7 days for an investigation on their delivered dishwasher. That’s with a dishwasher that is down.

Went to purchase a laptop and color printer, checked prices and went next door to competitor to price same items. Best Buy claims to price match but really do not. The competitor next door was $200 cheaper on same exact laptop, same brand, model, features, memory etc. Only difference was 1 number off on serial number so they refused to price match. I had to wait 15 minutes for them to go next door to price compare only to come back and say, "We can't match price because of serial number" so they lost that sale along with the printer which I paid more for at the competitor because they were rude about price match. Competitor was happy to have a $1,000 sale and treated me like gold.

Purchased a Fitbit on Jan 6, 2018 and also purchased the extended warranty with it for $39.95. On Feb 10 I was unable to get one of the features to work so returned to Best Buy. They told me they probably wouldn't try to fix it but if I had an extended warranty they would replace it free of charge. Got a new one and 3 days later an e-mail from them canceling my extended warranty. Called and was told my extended warranty only covered the damaged Fitbit and seeing that I now had a new one it doesn't count!!!

The first thing that I encountered was the lack of available staff to assist with finding what I was looking for. Second was how the staff would disappear once approached stating that they would be right back. After getting the attention of 5 different sales staff, one finally said that they didn't carry the camera battery that I needed and walked away. I eventually spotted the rack that held my battery, but half of the racks were empty, batteries and accessories. So, having wasted over an hour there and an hour round trip, I left and found what I needed elsewhere. On two previous occasions, the sales staff lacked the helpfulness or was just rude. I won't return to Best Buy.

Had a rough go trying to use rewards points as well as the item being on sale but not ringing up as on-sale. The issue was with the person checking out our purchase. No experience, reluctant to call for manager and charged my card 3 times, over $9000 pushing my limit over. Then the reward points wouldn't add, finally a manager assisted and got it all sorted but I still had to pay my CC over usage fees. BB corp refused to take responsibility. I closed my BB card.

Absolutely the worst experience I have ever had. This company should be shut down for all the violations, disgusting reviews, moronic employees. It takes certain kinds of individuals to be able to lie and be deceitful. Over the course of two days I spoke to either ten or eleven morons to get absolutely nowhere. How embarrassing it must be for these employees to say "I work for Best Buy". I would be so embarrassed to tell people that. Don't go near the Geek Squad page. The Geek Squad is deceitful. I was told I would receive a confirmation within 15 minutes after I hang up. Being suspicious I called and was being charged for one in home device. When I called Best Buy they said I had only one item to be installed for the price I paid. I had three devices to be installed and that's how the representative wrote it up, or so I was told.

Is the worst. Their website said there was an error and that I had to call to complete my air pod order. So, I tried again, and then tried two more times with other cards just in case. All saying they couldn't complete my order. Then I go to Verizon complete my order nice and easily. 4 hours later I get four emailed from Best Buy saying my four air pods are preparing to be shipped. I immediately call customer service and they tell me there’s nothing they can do to freeze or cancel my order. Mind you this is 8-9 pm at night during my Valentine's Day with the lady!! The reason I called was to get out in front of it, but there is no way the product shipped since I ordered at 5:30. Furthermore this was an error with the Best Buy site, and they tell me I have to eat the charges of $700 and then return them. So this is somehow my problem... terrible customer service and never buying from Best Buy again.

My husband and I recently visited the Best Buy Lynnwood, Washington location to furnish our brand new three story home with all of the appliances and electronics that it needed. This included a refrigerator, washer and dryer, three TVs, multiple speaker setups, small appliances such as vacuums and Roombas and carpet spot cleaners and noise machines and Xbox systems and the list goes on and on. We also ordered professional installation for all major appliances and all larger electronics including the widescreen 65 inch TV, the refrigerator, and of course the washer and dryer.

I placed an order for a tablet online and paid with multiple gift cards. The website said all my cards went through and I was waiting on an email to head out to the store. At the end of my purchase the website directed me to my Best Buy account where it didn't show a purchase. I hit the back button, and had to go through the whole ordering process. My mistake. Both orders accept all my gift cards. About 1.5 hours later I get an email saying all but 1 gift card worked, then I get a second email saying only one gift card worked. I cancelled the second order, then tried to complete the first order but the website would not give me the option to pay use a gift card, only my credit card. So since I couldn't get an answer from the website I went to the store. Terrence in customer service was very professional and helpful. He spoke with another rep who told him to call the Best Buy hotline. We go through verifying my account with the rep and explaining the situation to him.

Best Buy said if you sign up for an account, you could have early access to Black Friday ad items but they refuse to honor this. I was on phone for 2 hours with customer service and corp. president's office. What is this racket they are running?

Price matched product saving me money, something they didn't have to do. I was immensely thrilled!!! My husband fell ill, so he couldn't help me complete transaction but the salesman (Sam) and manager were so friendly and helpful!

Best Buy Online is terrible. Would never recommend Best Buy. Paid Best Buy for 8g of ram. Only received 4g of ram. Seller never replied to my emails (Fast Distribution). Very Rude. They stole my money and I paid Best Buy. They refuse to do anything.

I bought a cell phone from Best Buy. I paid over $700 In the transaction. I paid $8.00 for a screen protector to be put on my phone and was told that it was a 1 time charge and if I ever needed that done again there would be no charge. In 3 Months I had them put 3 screen protectors on my phone because they kept falling off, I ordered 1 online that would not fall off and took it to Best Buy to have it put on my phone and they refused because they do not 3rd party. I explained to them that I gave them 3 chances to get it right with their product. Best Buy has gotten bad with their customer. If there is any the phone I bought have other problems and the only place to get it worked on is 2 hours round trip from the store I use. I will never purchase anything else from Best Buy again and will offer my help to anyone that wants to buy an item that they Best Buy sells to help you find it at a better price and somewhere you can get the service you pay for when you buy a product.

I ordered a Samsung Convection oven online. Delivery and installation were scheduled for Feb 9 between 12 and 4. I received an email confirmation stating that I would be contacted by phone the day before to narrow down the delivery time. Since I received no phone call, I called Best Buy at noon on the delivery date and was told to expect delivery between 2 and 4. At 4:30 I again called BB asking when they would arrive. The woman I spoke with put me on hold and called the warehouse. She said they were running late but the warehouse would call me momentarily to let me know where they were.

On January 19, 2018, I purchased a Samsung induction stove from Best Buy in Sterling, Virginia. The delivery date was set for February 10th. On the morning of the scheduled delivery, after I had already had my gas stove disconnected, I received a call informing me the stove was on back order until April. Needless to say I was livid. How could they not know this prior to the delivery date?! They expected me to be without a stove for two months! The woman on the phone told me to call back the plumber and have my old gas stove reconnected. I asked her if Best Buy would pay for it and she said no. Then she told me she was just the messenger and hung up on me! I was able to cancel the order, get a refund, and purchase an induction stove elsewhere. I will have to wait a week to receive it. I will NEVER buy anything from Best Buy again.

An employee name Aiden at Best Buy New Tampa (Store 2513) tried to treat me like an idiot and seemed shocked been I got aggravated. Seriously, he showed me to a desktop power cord when I asked where I could find a desktop power supply. Then he tried saying they have universal laptop power supplies and saying they do not carry desktop power supplies and that people come in not knowing what they are looking for. I knew they carried desktop power supplies because a housemate bought one and two backup power supplies the day before.

My letter below to the CEO of Best Buy at **. My message wasn't read just passed on to a customer service rep. I had to pay to have damage repairs caused by Best Buy. I will NEVER buy anything else from Best Buy. They came to my house 8 times and the problem was never resolve. Great customer services ha? "My name is Delphine and I am writing you from Westland, MI where I purchased a range and refrigerator in January of this year. I realize that you are a very busy person and may so not realize the activity of some of the individual stores. I wanted to tell you about my experience after making a $2,000.00 purchase as a gift for my senior parents.

I have two credit cards under my name. One links to my own student account, the other is a credit card for a shared family account that I'm encouraged to use for making large school-related purchases. This week, my laptop broke. It's the middle of midterm season, and I desperately need something to write papers on at home, so I immediately went online and ordered a replacement from BestBuy.ca. Later my Dad texts me and says he manually approved the charge on the family account, so it should go through. Nope. BestBuy.ca cancels the order. Okay. I log back in, place a second identical order. The website emails me to say that the laptop's shipped! Awesome. One day later, I get another notification, this time saying that actually, the order's been automatically cancelled for security reasons. I get on the phone with a customer service representative. She says she'll just make a new order for me.

A JBL speaker I purchased at this store on 12/17/2017 was returned this morning. I was told I could not exchange it for a same item, or get my money back, although the store manager admitted it was "defective'. It has a BEST BUY 15 day warranty on it. (UNBELIEVABLE.) I was told to call JBL for further instructions. I did. The semi english speaking person acquainted me with the lengthy, tedious process by which a return is made. If they agree with the "defect theory", they will ship me a replacement speaker. First, I must jump through the UPS packing, labeling, shipping Hoops. Please do not shop at Best Buy. Lets send a message - if you can't stand behind what you sell DON'T sell it. I am a person. A Good Consumer and you are scammers!

I ordered something from bestbuy.com and it came damaged. I called up right away and told the representative the problem. I asked to speak to a supervisor after being on the phone with him for a half an hour and getting nowhere. He was just sitting there with the phone down on his desk. A supervisor never came on the line. He finally said one would call me. Three hours later I called back. Do not shop at Best Buy unless you are desperate. Honestly Amazon is number one. They stand by their service and products. And they're nice people.

When I went to the Best Buy in Lewisville, Texas to buy a coffee maker, I asked the lady if I could open the box and look inside. The lady helped me and opened it for me. After I got to see what was inside, I tried to put everything back together in the box but I wasn't able to close it. The lady who helped me open the box tapped my shoulder and said not to worry about it, then she left because she had to assist the other customer. I decided to leave it on the desk and got another box which was unopened. I was about to walk to the electronics section, but there was a lady named Brianne or something like that. She yelled at me and said, "Hey ma'am, you can't take another box out. Once you open a box, you have to buy it." I still bought the unopened box, but I won't come back to this specific location. She is very rude.

I ordered an open boxed Samsung notebook for 700 dollar, that was guaranteed in excellent condition. Once it arrived, we opened it just to find out it was locked by the previous owner. Now I'm no rocket scientist, lol, but I am 100% certain Best Buy did not look this computer over one single time. The username was even still registered as Dad. After 45 minutes on the phone with Best Buy, and a total of 6 transfers... yes 6! All while I was at work myself! Well after all that, they told me I had to take time out of my day to physically take it back to a Best Buy near me, and wait in line to talk to someone in Tech.

I scheduled a technician to install an ice maker. Both the ice maker and refrigerator had been purchased at Best Buy. I asked for an appointment as early as possible in their 8 am to noon window, as I was going out of town. No calls and no show by 11:30, so I called. I was told that they were running late and would be coming soon. I called again at 1:00 pm. I was told that the job had been completed according to their records. Needless to say, I was surprised and upset. No one had contacted me. The job was not done. Several calls to the store and the service dispatch did not result in any benefit.

The initial salesperson submitted my order wrong, and was obviously totally inexperienced. She overcharged me for the warranty, and didn't input the delivery properly. I paid for a full install, and she inputting in as a standard delivery. She also had me purchase a $60 HDMI cable that's not necessary for the install, which I now have to run back to return. Besides this, upon the delivery - the delivery person wouldn't help in any way, or even taking the merchandise out of the box to check for any defects. This has been an EXTREMELY unpleasant experience and very stressful. I called back and a nice manager (Mario) offered to have a Geek Squad person set-up the television, but I can't waste any more of my time on this, and asked my sister to come over and set-up the TV.

BB has made it impossible to contact a local store by phone. I need to ask if I lost something but you cannot contact them. I should not have to drive to the store to ask an important question. I do not recommend them.

I purchased a Patriot II landline phone from BestBuy.com on 12/26 for a new house. When the telephone company came to put in my phone lines, we determined the phone was defective and would not hang up, but just continued the dial tone causing the other phones in the house to be inoperable. I called customer service & was informed that there is only a 14 day return policy and I was outside the return window so nothing could be done. This does not speak well for a store who advertises that they stand behind their products. Needless to say, I will not be shopping at BestBuy.com again.

I ordered a TV online, got the email confirmation with a delivery date scheduled for a week later. I check the status even though it's telling me it's scheduled to deliver in a week, when I logged on I was told I need to reschedule. Did not receive the email saying so. I tried to reschedule, it would not let me, the system said, "Unable at this time, please try again in a couple of minutes." Tried it again, the same thing, so I called customer service. They looked at the order and said it looks like the item I order is out of inventory, asked them why did it not say so online if it's not available, she said it was probably updated and never hit the system.

I had bought a car starter in December with installation today in January... When the car starter was put in today they told me to press the button. The car starts then when I open the door the car shuts off and I have to restart the car so the car has to be started twice every single time. I’ve had car starters in all my vehicles and have never had it like this. Your starter will be sure to go a lot sooner than normal being started so many times a day. I hate this thing and I want it out of my car. I’ve called the store for the past four hours and they will not put a manager on the phone. They say they’re in meetings for hours and that there’s nothing I can do. They’ve also told me I can’t return it. It’s out of return time Which is also wrong because they’re the one who gave me the appointment for this day. Nothing I can do about it.