Best Buy Reviews

Then, he tells me he can only intercept the pen, but I told him I did not want to do that. I said I wanted a new pen by the next day, Saturday. Instead, he decides to intercept the pen anyway. He says it will hopefully make it to our address by Saturday, but he cannot guarantee. Irritated and confused, I was tired of this process; I told him thank you and to have a nice day. It is now Monday, and the pen is still not at our address. Super frustrated with Best Buy considering we were going to make them our supplier of all technology. I even told Daniel that, and he didn't care to lose a huge customer. So, here we are, with no pen. And I have encouraged my boss to stop all deals with Best Buy due to their inconsiderate customer service and ridiculous policies regarding deliveries.

Now it's the 1st week in October, went back to Best Buy for satisfaction. I tried to reason with the manager and even offered to buy a more expensive and larger set based on his reimbursement. Not good enough for them I said If I didn't drop it and my brother-in-law didn't drop it the shipper must have dropped it. Best Buy said it's MY problem. HOW IN HELL IS THEIR SHIPPER MY PROBLEM? The manager simply spouted out something about his 14 day return policy. I simply took back the tv so they couldn't send it back to Vizio and get credit for it. I detest getting the runaround and wasting time. I will not buy so much as a land line telephone wire from them ever again. Christmas is coming... they can bite me. No wonder retail is going to the internet.

It's a TV fellas! We can put up a new home in the time it takes Best Buy to deliver a television. A two week delivery is not acceptable. I pulled the order and obtained a refund. I lost trust in Best Buy. If they can't even get the $2,000 television to my home for set up, etc. What should I expect in the event I required service? Everybody sells this puppy, and they don't take 2 or 3 weeks to get it out to you.

The morning of Sep 23rd before 8 am, I received a text message of a Best Buy order status. I responded with a Y, to get status updates as it relates to my service. At noon I heard nothing, and 1 pm, I heard nothing, at 2 pm I heard nothing. At 3 pm I decided to call to find out the status of my service appointment only to find out that my scheduled appointment was on rescheduled status. I asked the Manager on Duty (MOD) how is that possible if I did not reschedule nor did I receive a phone call to reschedule. She stated that there had been a computer glitch and because it, order have been rescheduled. I am more than sure that this did not start happening on Saturday, the day in which my service was scheduled for.

I remained calm. I asked so when is the next date/time in which my mounting service could be done. It was sometime the following week between 12-4. I said that was unacceptable as I work during the week 9-530. The manager said 8-12 or 12-4 are all the timeslots that available to schedule deliveries. I said so you're saying you're unable to accommodate me although it was Best Buy's fault that I cannot have a delivery on my day off. She responded with, "I'm sorry, I'll refund your money." I wanted the service!! So now what does that do for me? NOTHING!!! If I did not need the service I wouldn't have paid and scheduled it. I was only offered a refund. BEST BUY YOU WILL NEVER GET MY BUSINESS AGAIN! This is how you lose customers and you have lost me and several friends and family due to YOUR NEGLIGENCE. In the meantime, I have yet to have my tv mounted or set up. Thanks for ABSOLUTELY nothing!

ALERT! The BEST BUY survey will ring at your house about 2 minutes after the installers leave. We gave a positive review because the survey comes before you even have a chance to notice that there are problems. Sounds like a good way for them to improve their customer satisfaction ratings. We think that's shoddy marketing too.

I showed the clerk my ID to confirm I was the one authorized to pick up the order. However, when picking up the order I was told that I need the credit card that the order was placed on. The fact that my friend had used his card to pay and even though the order had already been paid for I was unable to pick up the order. I was told that it was policy that in order to pick up the order I would need the credit card despite being the one listed to pick it up. I have had numerous bad experiences with this company. In addition, the in store customer service is extremely poor. It is for these reasons that I closed my Best Buy account and have decided to take my business elsewhere. There are too many other options online to bother with Best Buy. I would recommend using Amazon for future purchases and save yourself the headache in dealing with such a bad company.

If I had been made aware of that when I purchased it...I wouldn't have purchased it. It's not even on the receipt that returns will require 3-4 business days for a refund. I've purchased merchandise from Walmart, Target and Costco and they take my money right away and if I need to return it I get it back right away. It's like me telling them, “I'll take this laptop home and pay you for it in three days.” They wouldn't want to wait for me to pay them for it, so why should I have to wait for my refund. I walked into the store and purchased it and walked back in to return it.

The young woman who did my return was nice enough, but I was shocked when she told me that I had to wait 3-5 business days for my refund. Wait? Seriously? If I had to wait I never would have gave them my money in the first place. I felt it's something they do to hinder consumers or encourage them to purchase another product in the store, versus waiting for a refund. (Bad Policy, Worst Buy.) Best Buy needs to put it on the receipt (that refunds will take 3-5 business days) and they also need to train their employees to advice the consumer of the refund policy, making them aware that they may be paying promptly for the item, but will not be refunded promptly. I'll never shop there again.

We requested a delivery date of Sept. 28, today, yet all week had not gotten any notification other than a note online that the delivery is scheduled, this made me nervous. Called Best Buy's Appliance Services dept. a few times, as I had very little faith in this working smooth. The First call rep said all should be scheduled, all is well and I should hear a confirmation very soon. 2 days out from delivery, and I still haven't heard anything, so I called again. This woman said I should get a text, but if I don't hear anything on Sept 27, then there might be a problem, and to call back. THIS MADE ME NERVOUS AND LOSE EVEN MORE FAITH THAT THIS WILL WORK OUT. Called on Sept 27, and (incidentally, more than 4 times, I've been put on hold by one person who was looking into it and then somehow transferred to another person to which I had to state my whole case again).

Ended up with someone who was also in Illinois and swore the entire thing was smooth, all pieces were on the truck and all was to be delivered. Sept. 28 at 7:30 am (day of delivery), get a call from a woman named Joscelyn who said the stacking kit is not available, and we'll need to reschedule. I've taken off work for this delivery, at this point I was done, I requested that the items get picked up. That there is no exchange, and only a return. Was told I had to call back the next morning after the pickup was marked as complete. At this point, I've clocked 4.5 hours of hold time and phone conversations for an order placed on August 23, and it now Sept 29... no product, no refund, money is still held up on card, and no one seems to know what the other is doing. Even tried to contact someone through social media and everyone has passed me to another person.

All I want is the original items refunded as they have been removed from my house and for the exchange to be canceled. I have been put in a holding pattern with the Best Buy where the picked up items are listed as in Transit but have not been checked in as a return. I have the receipts from the pickup. This is an over 2000 dollar order, with customer service that isn't worth 2 pennies. I am currently on hold yet again to see if the matter can be resolved. They are once again calling dispatch to see if they can expedite the process. I'm not receiving any real care or help... and it frustration is an understatement. I hope no one else ever has to go through this.

The Geek Squad does well with their installations and service, but Best Buy is all about money. I can't believe that they would not give me any suggestions over the phone. However, after hanging up, I found the solution, which took about two minutes to solve... Thanking God because he knew that Best Buy would be taking advantage of me. It was very simple to do. I'm just upset that I was given no support after buying a device from them that changed the settings... Then they wanted to collect another $100.00 without trying to answer a simple question over the phone that would help a customer.

The first young man told me that the $50.00 was the ONLY amount I would need. I MADE SURE I asked him about any other charges, but that was it. I know when I am being made a fool of and I do not appreciate it one bit. The second young man wore no name tag and did not give me his name. If this is the way that Best Buy is doing business then I believe I was becoming a victim of fraud. This has been happening quite a bit. I have all my paperwork from my initial visit. I have two credit repair companies working for me to prevent identity theft. I have already been a victim of IDENTITY THEFT and the fraudsters were not investigated or arrested and they were already on house arrest for violating the conditions of their parole.

I was in Chicago, IL. at ** when the parole violators decided to steal my social security checks. Well they stole four of them and I have yet to see one red cent. They were under the watchful eye of the FBI out of the Roosevelt field office, but because these upstanding citizens accused me of selling my medication the FBI in all their brilliance let them get away with my checks. In fact they have been helping the criminals by stopping my bank money, making sure I have no place to live and making sure that I am unable to receive any of my inheritances. I have been a perpetual victim since I was 68 years old and I am now 72. I have done everything right in my life and the law enforcement agencies (plural) have done nothing but keep me a VICTIM. I have proof positive that the people responsible for 6 murders including 7 children that did not have to die!

There is a limit to what anyone will take and I have been pushed way beyond mine. The young man at the Best Buy in Franklin, WI on 76th Street knew that I had paid cash for my other purchases and also knew that I was paying cash for my pre-ordered Note 8. He had the idea that I was going to hand him $128.00 and he would be able to put $75.00 in his pocket, well wrong and if Best Buy condones his behavior and expects me to pay another $75.00 for already having been approved then the management has to be part of the scam and the customer service agents are making a lot of money because I saw a young man come in and pay $850 cash for a phone and I bet he either stole the money or saved up for a long time because a customer service agent probably told him he had to pay cash for not having any credit. Probably the latter.

A lot of young men, especially will save up money they make at McDonald's or some other fast food place just to show off the great phone he got as a deal and the clerk is the actual thief selling a phone he stole from stock or someone that ordered a phone paid for it and the crooked clerk resold it for cash and the original customer was told "it was lost or stolen in transit" or " our shipment never came in". Just like mail in rebates that customers never get. You do not need a tracking number to track your rebate because the store is supposed to have a copy of the rebate order in the store. The one clerk in Metro PCS sent off my husband's rebate in February of 2017 and it is now September 25 and he still hasn't received it and the young man that took the order for the young girl that works there no longer works for Metro PCS.

There are so many stores that are stealing from the customer that it is unreal. I have had my medication stolen from me for 3 months. I am being forced to live without any of my medication because the pharmacists and the drug DISTRIBUTORS are stealing it and selling it ion the streets. My medication cost $5110.00 for one bottle and I cannot take generic medication but the pharmacists keep trying to give it to me. I am a Narcoleptic and the stupid agents took the word of 19 criminals over mine, too stupid to understand if I was selling my medication how in the hell would I stay awake to drive anywhere to sell it.? HOW STUPID CAN A COMPLETE LAW ENFORCEMENT BODY BE? I was beat up in my own home by cops from Chicago wearing Franklin City police uniforms and the head public defender in Milwaukee decides she is going to try and scare me by threatening me with prison for a case that was dismissed.

Rosemary ** is a stupid woman if she thought for a minute she could do it. Then I have American Family Insurance still extorting money from me since 1981. Went to court again a dirty judge Mel ** gives them a judgement against me for an accident I could not have been in because I wasn't even in Wisconsin at the time. But then she also shoved an eviction through for a woman who could not read and write but had an excellent set of accounting books that she couldn't read!

So whoever is supposed to be taking care of all this please do me a favor and start with the FBI in Wisconsin because they all transferred here when they found out I was worth more than a few million dollars because I own half of the damn state that I inherited from my relatives and old people that I helped all my life. The people that owe me their fortunes and their health have not tried to pay me back and now my brother is dead because the FBI likes to dabble in pornography on the side. I mean star in it because I have dvd's to prove it.

We have called the store a dozen times trying to find out where the stove and dishwasher are and the installer and no one has an answer. THAT STORE SUCKS! Jorge ** is a poor salesman, can't be trusted. He said he would call us back with answers and then just left and went home. The appliance manager Daniel he sucks too. No one could explain what happened and they didn't care too. They absolutely cared less that we are going to the store to get our money back. They actually said, "Oh no problem, we can do it right now over the phone." Wow, how accommodating of them. They could care less that we are sitting here with the water turned off and a stove that doesn't work. I will never set foot in Best Buy ever again.

Happened two more times and the final person said he could help me, but needed to get the proper paperwork, but he would not place me on hold and guess what, he put me on hold. After another long wait, got disgusted and hung up and called back to try again, wrong department. Asked to talk to a manager and placed on hold again, after 15 minutes I gave up, they had utterly defeated me. It is no wonder with service this bad they are in such poor financial shape and will probably go bankrupt as they have already closed many stores and are in the process of closing others.

How does the manufacturing company, ship out video games to a department store and ships out Video games cases with NO Gaming Disc Inside? Please Explain, In Details, I'm waiting for a detailed explanation and my money refund. I need an email and call from a Corporate Sony Representative. I'm calling and filing a report with Consumer Affairs and 2K Sports Inc. I had to re-purchase another copy of the NBA 2K18 Game, from a different company, GameStop, on 9-21-2017. I'm disputing the charge on my credit card, because the manager at Best Buy store #1891, **, said he couldn't help me or give me another copy of the game, because it's a shipping and manufactured company situation.

According to Best Buy and two receipts they copied me, someone used the E-Gift Card at the Milpitas California store. It was used at 3:15 pm Eastern Standard Time (12:15 pm Pacific Standard Time) to purchase a speakers, a charging cord, and something else. The card had only $1.27 left. On September 11th, I called the Milpitas Best Buy store to ask what they could do. They said they would look at footage and someone would get back to me the following day. On September 13th, no one had gotten back to me so I called back in, and they said they were continuing to look into it.

I called the Milpitas Police Department who sent an officer to get footage. They told me that the footage was bad, so they couldn't do anything about it. NO ONE from the Milpitas Best Buy store has contacted me since, so I filed a complaint with BBB, finally getting someone from corporate to call me. They said they would do what they could to help. Come September 18th, I received no word, so I followed up and was told that nothing could be done since the card was verified resulting in the order being fulfilled and I would need to continue working with authorities. HOW CAN AN ORDER BE FULFILLED IF THE ORDER CAN'T BE USED? It has now been OVER TEN DAYS and this has not been resolved.

I finally get the email the item is ready for pickup, so I take a half day off work to go pick it up just to be told that it is not ready yet and I have to wait another day. Huge waste of my time! I called the customer support line just for them to tell me that there was an error in the system this morning. If they knew about it, why didn't they send a followup email informing us of this issue? I received the email at 9:00 AM and went to the store at 1:00 PM, that is more than enough time to send out an email that would take no more than 5 minutes. On top of that, people have already received their phones over a week ahead of schedule that did not purchase it from Best Buy! Needless to say, they have just lost a customer, this is very unprofessional and the best they were able to offer me was an apology for wasting my time.

I got one guy in Geek Squad who was no help at all! I escalated the issue because the washer was new. I got a kind representative in their Chino, California office. She did not waste my time admonishing me with Best Buy policy or anything. Her first words to me were, "I am going to help you." And for some reason, I knew at that moment, my problem was in good hands. In no less than 7 minutes, the rep Kadine returned and informed me that a replacement was on the way. I want to thank the Best Buy team for your assistance and hiring people who know how to resolve a client issue and keep a long term customer. I am the founder and head of a Digital Services organization and will be using Best Buy as our primary vendor for all of our computer and other electronic needs in the future. Thank you!

Once they finished the install they came down and asked to sign the paperwork. They were in such a rush to leave; I felt something was not right. Before allowing them to leave, I just wanted to make sure everything was done correctly. As soon as I got upstairs I noticed the huge crack on the mirror doors. Couldn’t believe they tried leaving without letting me know they did damage to the house. When I asked them what happened, they had a dumb look on their face and tried telling me “no”. Then said “no call, me fired no job tomorrow”. On top of that, the vent kit that Best Buy said I had to buy or my warranty would not be valid, they didn’t even install. I also noticed that they never leveled the machines.

After that I didn’t hear back from anyone else. Still had a washer and dryer I couldn’t use.

About two days went by and I passed by Best Buy to try to get the issues resolved. The manager Matt tried telling me that it is ok to use my washer and dryer even though they didn’t hook up the new vent kit, which was the total opposite of what every other person in Best Buy told me. I told him that I need these issues resolved or I am going to return the material. He said he would put a high priority on this issue and assured me that Michelle ** would get back to me within 24 hours.

Two days go by and I still didn’t hear anything from anyone within Best Buy. At this point, now it's Friday my boyfriend and I go back up to Best Buy. We explain the entire story, once again now to Mike. He tells me he is emailing every possible manager to try to get an installer back to the house to finish the job. I tell him I want it done by tomorrow. They give me the song and dance and tell me that someone will contact me. But of course no one calls me on Saturday, so I call up the store and speak to Matt again. He tells me that they can’t get the install done til Monday. I tell him I have to work can they make it after 5, he says it shouldn’t be a problem.

Well Monday comes and no one from Best Buy shows up. Then I get a call Monday night that they will have an installer there Tuesday between 12-4. I explain to the lady that the time frame will not work; it would have to be after 5. She tells me she will change the time. Well Tuesday comes and I get a call from the driver at 3:00 saying they are 5 minutes away. So now I have to leave my job, rush home. I’m sitting outside and I watch the truck slow down as they get in front of the house and then drive off. It looked like it was the same delivery/installer that screwed up. So now I am done with Best Buy… I will never buy another thing from them again.

Did I want to pay $99 to have my files backed up in case? I was shocked and almost took my computer back home without the tune-up. I felt like they were predicting them breaking a perfectly functioning computer. I said "You cannot break the hard drive b/c I am giving you a functioning computer" and that I thought there was something in the bootup that was hitting internet immediately and that is why it was slow for my son at school. I was told "When the hard drive starts to fail, it gets intermittent connectivity". I guess I will see what the real tech says, but regular employees should not predict problems or "cover" themselves by warning customers that the computer is going to break. There will be issues if my computer gets broken by the tune-up.

This is a ** move to trick a buyer into paying more for a product AFTER they sell you on at a cheaper rate. The manager, Masood **, should be ashamed of such a sales tactic, but is apparently all in with it. I called him on Monday to discuss, but never received any return call. Needless to say, I took my business elsewhere (Home Depot) and suggest that any other customers consider doing likewise, to avoid the Best Buy "flimflam". What is particularly obnoxious is that Best Buy decided sometime on Friday that they would not deliver the washer I purchased, and never called to let me know that the washer would not be delivered later that day, so my tenant waited FOR FOUR HOURS FOR NOTHING. Great customers service, Masood!

I have not received my refund. I called the 800 number on September 1 and talked with a customer service rep - he checked on the refund and said it would be mailed out on Sept. 8th. I have still not received the refund. I called again and spoke to two different customer service reps - they both said that the check would be routed through the local store - so I drove to the local store - they have NEVER heard of such a thing. I called the 800 number back again - only to be told they were going to escalate this, but it would take 96 hours to confirm the details of the refund - once verified, they would resend the refund check - which will take another 10 - 14 business days to get in the mail. So, by writing a check, that was electronically verified - I am now having to wait over two months on a refund of my money. This is fraudulent. Bestbuy has used my money for 8 weeks and giving me a runaround in refunding.

I owe $7000 in vet bills now & all I wanted to do was return a camcorder that I no longer have a use for, in perfect condition & get my money back & for some reason they can't do that!? By far the WORST customer service EVER. To make matters worse, when they rejected me at the store, I called their customer service & spoke with a manager who told me she would take care of it for me. I call back to find out what's going because I never received the shipping label she promised me to find out she basically lied to me about it. Unbelievable. I will never shop with Best Buy again.

So I re-submit payment with payment with my bank card, payment taken from account, but few hours later get an email to use different payment method again. So next morning log into account because my husband was getting calls from fraud department, Best Buy was trying to process multiple new payments all different amounts from our account. Called Best Buy to find out what was going on and found out not only did they change the price of the fridge to regular price (not even sales price) and they were trying to charge me for that increased price along with charging me again for the original order.

I called their customer service line and no reason given for the increase in price, and she could not explain why all these payments were attempted. I found out that they charged my original payment method (credit card) $1200 on top of the $3400 that was taken out of my bank account. She said they did not show the credit of the $3400 so they were attempting payment from the other card without my authorization. Very frustrating experience and ended up canceling entire order because at this point have no idea what amount I was being charged and price increase was unacceptable.

Last kicker is the microwave was being shipped UPS (which was shipped on the 6th when original payment was authorized that they have no record of) so now I have to go to the store to return to get a refund. I have original emails and images of new total and payment attempts. Ok just checked my account again and now the $3400 from bank account was refunded but a new charge of $131 is now pending which I have no idea what that is for because if it is for the microwave since that is shipped, doesn't match the price.

Oh, I was also told I could purchase another phone in the store, however, this was the only Panasonic phone in the store (shelves quite empty, of course). I can put up with Best Buy holding (and keeping) my money since it's beyond 2 weeks but how dare they tell me WHEN to spend it and HOW to spend it!!! Who ever heard of no store credit??? Manager told me their computers are not equipped to issue store credits. If this is true, I find this very suspect. Please, please do not shop here!!! Don't know how they're getting away with this in 2017!!! Is it any wonder they're in the shape they're in?

Finally I give up for now, I plan on doing the only we can do nowadays with these thug companies. Complaining does no good. Only not giving them another penny. Never. Just don't. No matter how inconvenient just don't. They don't care about the customers and the employees don't care about their jobs. It is no wonder Amazon is killing it, not only is it a matter of time it is inevitable. Soon there will be only a few retail stores out of novelty and the few that survive that deliver service... decent prices for immediate purchases... and location and convenience. So, Best Buy has created a horrible company where profit is the only goal. They allow rudeness and disrespect and their employees like this but rest assured when the company goes under and it will no doubt. I will shed no tears when they go under. None.

Once I got home and plugged the monitor in, I noticed there was a pixel out, somewhat annoyed I boxed the monitor back up and took it back to the store. After explaining the issue that I had with the monitor the representative happily replaced the monitor, and for my trouble they actually gave me the extended warranty for free. I thought this was a great gesture by them, and I really appreciate the wonderful customer service.

It would not turn on. She asked why wasn't turning on. I told her, I don't know because I did not turn on the product. I then told her that I wanted to return the product. She then said she could not because it was used. I said to her, "You just opened the computer, it was not used." She then said some other reason for not taking back. I asked to speak to a supervisor and she said she is a supervisor. I told her again that I did not use the computer and that I wanted it returned. She then looked at the receipt and stated that I was past the return policy period. I said that is impossible, she stated that their policy is 15 days after purchase. I said to her no one pointed that out especially after they spent so much time convincing me to buy it. Also it is only one day past the 15 days return policy. I then asked for an manager.

Before the manager came this so called supervisor told the manager over the phone that I was trying to return a used computer. I stated loudly that the computer was not used. She then told the supervisor that it is opened. I then said incredulously, "You Opened the computer!" Her conversation to the manager before he came out to me implied that I was trying to return a used computer. Upon my insistence, the manager came over. He did not check out my purchase or asked me any questions. Instead, he just stated that he cannot take back the product. I explained that the computer was not used and that it was opened by the representative but the behavior indicated that he did not believe me. It very disappointing the way I was treated.

I have been a long time customer of Best Buy and have never returned an item before. This day (8-16-17). I couldn't believe the stance they took. It was clear they did not want to take back the product from the beginning. They were super attentive when I was purchasing but did not give a ** once they got their money. I will NEVER purchase any more items from them again.

After picking out the CD player, with no help, we went to the computer monitor area, where again there was no-one approaching us. I found a young woman (long brown hair with glasses), who answered a few questions about monitors, admitting that she knew very little about them. I asked her about the 25" HP monitor that was advertised in a color section of the Charlotte Observer. It was advertised for $129 regularly $229. She verified the style advertised on line and that it was $229 but with the ad would be $129. I took the item to the cashier and gave him a description of the person who verified everything. He then became very "investigative" and asked that the woman that has assisted us to come to his POS.

They then discovered that the brochure I had was from the sale that just ended and that they wouldn't sell it at that price. I asked for the store manager in charge to come to the POS. Along comes Alexis ** who identifies herself as a manager on duty. She should not be handling customers, since she was rude and abrupt. I asked her what is more important to her 1) Satisfy the customer with a very reasonable request or 2) Stand behind their ad which she said ended on Sunday 8/20/17? I couldn't believe her answer which was not satisfy the customer but rather stick buy the advertising guidelines. This woman needs to not be on the sales floor and needs to understand how to handle customers.

I then asked for the store manager and along came a large black gentlemen who never gave me his card (nor did Alexis but I asked her for one and she had to go to the office to get one). He listened to my complaint and then he told me that he has worked in management for 25+ years. He said he would speak to Alexis on how she handled herself. I asked him what he was going to do to satisfy me? He said that he thought that I may not be interested, due to how I was handled in doing business with BB, but that he would honor the $129 price and he apologized. What he should have done was taken me aside and apologized professionally to me, stating that he and BB would be pleased to have my business and offer another 10% to 20% off for the embarrassment that they caused. I told him I would think about it and they may have lost me as a customer.

I then left with my son and will probably never come back in your store again. The choice is up to BB and the senior director of stores. I await your response. I clearly understand excellent customer service. It can make a company successful and it can destroy companies that just don't get it. I have for many years taught it to sales associates and management, at all levels. I am in retirement but own a successful company. I am now a consumer advocate that mainly deals with Senior Management of large corporations, who have lost contact with what is happening on the front lines, where the customer is being treated poorly.

They set me up another appt. for 12/12/16 to install dash speakers. Then my wife tells me that her left side door outside mirror is no longer working since we had the new speakers installed. Another trip to Best Buy finds that they forgot to hook the mirror back up. The wire was just dangling. Now it's been a few months and the small right side dash speaker just fell thru the opening in the dash. I took it back to the store and was very rudely told that they didn't have anyone to fix it and maybe I should take it to an outside shop to get it fixed.

Finally after speaking with another person at the customer service desk (in line for 20 min) they set me up an appt. for the following week. A different person worked on it and showed me where the other guy had broken the clip that holds the speaker in. He had taped it in with black electrical tape to hold it but as soon as it got hot the tape came loose and it fell thru again. He put it back in with a hot glue gun on 8/16/17. On 8/19 it fell thru again. This was my 6th trip to this store for one reason or the other and still not satisfied with my experience. I don't really know how they intend to fix this problem that they created by breaking the factory clip. I was warned by a friend about Best Buy before I had them do my installation but I didn't listen. Boy am I ever sorry. I'm done with Best Buy after this.

Original Review: Aug. 18, 2017

I am very dissatisfied with Geek Squad. So, here is my story: I cancelled two TV protection plans because I had a very bad experience with a AV receiver that kept shorting out from the HDMI out port to my TV. I kept taking it in for service 3 months after I got it in 2015, because the picture would turn black on the TV while hearing audio coming out of the speakers, they kept blaming my home theater speakers having a shorted out voice coil, speaker cables and HDMI cables. They even tried to blame my new LG OLED E6 TV which at the time was also under warranty through Best Buy Geek Squad. I had purchased a 4 year replacement warranty to have "peace of mind" what I got was more of a headache with the Chino, California Geek Squad Service Center.

All they kept doing was factory resets on my Yamaha receiver and sending it right back in the same condition. I finally got angry and told the manager at my local Best Buy in Glendale,CA after receiving the receiver back for the fifth time, that I wanted to file the LEMON LAW on my AV receiver, in the beginning the manager didn't want to do anything to help me, once I told him to put himself in my shoes and think about what he would like to have done if I was the manager, he finally agreed to replace it with a new unit with the condition of forcing me to buy a new warranty for the new receiver, I agreed just to get it out of the way.

Since I received the new AV receiver, I have NOT had any more problems with the picture cutting out. So that let me know that I was right about the older receiver having technical problems, and I am still using the same speakers, speaker wires and HDMI cables. Since then I chose to cancel my other Geek Squad warranties for the hassle I received over my AV receiver one that was made with my Citibank Best Buy credit card and one that was made with my personal Credit Union MasterCard. The Best Buy credit card was refunded within 48 hours back to the card which was pretty fast, (how convenient) for them to refund their own card right away, right?

While the Credit Union credit card has not been refunded at all to my personal credit card account. I have spoken to many Geek Squad reps from USA, to the Philippines and even India, since August 2 2017. The reps keep telling me that both my refunds were completed on August 4 2017 but only one has actually been refunded. I have contacted my Credit Union and they let me know that they DO NOT put any refunds on hold nor do they have "grace periods" nor do I have to wait 1 to 2 30 day "billing cycles" as Best Buy Geek Squad keeps stating about my Credit Union.

Today was my 15th call to Geek Squad over my personal MasterCard refund as it is the 12th day from the refund being "processed and completed" from their up to 10 days deal thing. Today I did get to talk to someone very polite and they even gave me the fund number that was used to supposedly wire over my refund to my personal credit card account on the side of a new reference number.

This was the only person who has assisted me further than any the other 22 people I talked to. However, this does me no good at as the refund still has not posted to my account. My Credit Union won't be able to use this "funds number" either to help me out. I've communicated with Best Buy through Facebook, Best Buy by phone and even by email, till this day I have not gotten anywhere. The refund amount is $521.25 that is A LOT OF MONEY... So I can't let this go.

What I would like to have done is for Geek Squad or Citibank, whoever is supposed to wire my money back to my credit card account to simply complete the process properly, so that I can get my money back. I can tell that there is a step missing to this refund and that is the wire transfer. That is literally the final step but no one is doing it even though I keep mentioning it to them!

Maybe the confusion was that I cancelled two TV warranties at the same time which shared a confirmation number but, that shouldn't even be the case. They are two different branded TVs and both have two different refund amounts. Here is my most recent reference number from today's 8/18/2017 phone call reference # ** .

The fund number is: ** not sure if that is the wire transfer number but there it is, amount is $521.25 prorated amount from the original protection plan purchase amount of $699.99 that was supposed to go back to my credit card account ending in **, my original purchase date for that protection plan was on 4/20/2016. I still have the same card I used for it, nothing has changed. The card number is the same, the expiration number is also the same because it expires on 2019 so that's is still a long time to go with the same card. There is no other excuse for it to not be refunded in a timely manner. Samsung UN65JS8500 4K TV purchase date was 4/20/2016. Delivered on 4/23/2016 @ 6:50 pm PST. 5 year replacement Geek Squad protection.

After being disgusted with the appearance and having to reset the radio every time I got in the car, oh yeah the camera never worked during the day- my husband took it back to Best Buy. The technician explained he had to bypass something in order for the radio to work properly. I had him remove the camera as well. I leave, go to work, run errands after work- no problem. The next morning my car is dead! Call AAA- they give me a jump- car starts. They do a diagnostic reading and the radio is causing my battery to drain to 4%. My husband takes my car back to Best Buy- a technician checks it out and says it's not the radio- everything is fine. We leave. The next morning SAME thing! Call AAA- a different driver- he tells me the same thing. This time my husband takes my car to a Mercedes dealer.

Automatically they tell him it's the radios harness that is draining my battery because it's not shutting down. The wires were so hot there were sparks! We take their assessment, took pictures of the wires and a video of the mechanic explaining the problem and took it BACK to Best Buy. They hem and hawed until my husband mentioned an attorney now all of a sudden it's a defective harness! NP Just FIX it! No problem we have to order another harness. It should be here tomorrow- great! Tomorrow NEVER came! After 3 visits to the store- as of today I'm STILL WAITING for the harness! I WILL NEVER BUY FROM BEST BUY AGAIN! This has been the worst experience ever! Not only am I riding without any sound- I regret ever complaining to my husband about wanting another radio. I should have just bit the bullet and bought it from Mercedes!

Now I can't really go without that item and they suggest I pay the higher price or buy the exact same one I just traded in. The manager even try to offer me his "manager discount" which is more expensive than using my other coupon. I'm not sure if he was trying to swindle me or couldn't figure 30% out. Long story short; I gave them my perfectly working device and paid 15 bucks after my coupon to leave with the same exact thing.

I had a long list of things to go over and he wasn't willing to have the in depth conversation. I'm not paying 150 for this, 80 for that. To top it off --- I couldn't even get my money back for installing this new memory... this 'so called' device in order for my computer to not crash on every single website... while I'm right in the middle of typing or viewing something. My computer didn't like whatever they did to my computer. Also, they downloaded a patch I never requested for the 'private info held ransom by hacker's virus?' 'Where you end up having to shell out dollars to get all your info back'???? THEN they tried to sell me a new computer even though I was not ready to buy a new computer. Then so called tech support guy then said to go to the back of store (didn't specify where in the back) to wait yet another 20 minutes for someone to come and find me so they could sell me a new computer.

That salesperson had no clue, was not knowledgeable and simply wanted to make a sale. No clue, didn't even go back to look at my 'old' computer. Then some guy was following her around. I thought at first was a potential customer turned out to be someone 'job shadowing' her??? No one said anything to me. Even that was irritating! When do I get my own time especially when I made the damn appointment in the first place?!?! On the way out with my current computer I told the guy at the door I intend to make a complaint about the customer service there and that I felt ripped off. That the tech support team didn't even have a clue. For every question I asked it was either "I don't know" or "I think you need a new computer."

This happened about 10 years ago to me. I wanted to give them all the benefit of the doubt but NO DOUBT they don't care about the member, the one on one time with them, and all that matters to them is the sales and to squeeze money out of me whenever possible whether I had the money or not. Furious. Something needs to change with this company. TRYING TO FIND THEM ON BBB. Why can't I find them there? All I want is money back for NO CUSTOMER SERVICE and whatever they did to my computer I want some sort of compensation back for all the time and energy of having to run back and forth to Best Buy Issaquah, Wa only to not be taken seriously, ignored and was treated as if they didn't give a damn at all about me. I felt like I was in their way both times I came in. Get organized, care about customers and stop charging us for every little thing. Not acceptable!!!!

This is untrue. They do not repair or replace anything. It's all a bait and switch. When I could not get a battery I opted for a replacement. The device was not available in store, so I was told by the store manager to come back on July 29th when inventory would be available. I returned to the store. No inventory. No replacement and now I am given a hard time about the warranty expiration. No manager to back the conversation. New management and an hour later many frustration my blood pressure through the store credit for the lowest price less than $8.55.

I was told $8.55 would be returned once I brought in the phone charger. I returned today. I live 35 miles from this store but to avoid any further issues I did not go to the 10 Best Buys I passed along the way. I'm at the store and I'm told "I don't know why Eddie the store manager would have told you we can refund the $8.55 but we can't, sorry!"

I'm disgusted in the lack of process and policy known amongst high ranked employees in this store. Their system is limited and can not follow through on anything the previous manager has stated, and of course the same people are never there to actually confirm or deny the statements made to the customer. I lost $20 in credit for initial purchase price, $20 in gas commuting to this place and $8.55 for the charger I was willing to return. I have no phone and no help in resolving this. BUYERS BEWARE!! Brian as the last point of contact in this issue did the business no service as he could have provided options in resolving this before I posted this review.

As you can imagine I was highly upset 1st that I paid $169.99 for an open box that was previously used, and secondly why was the product not tested upon it's return and put back on the shelf for re-sale with no clear indication it was a used product. Was told by the cashier either pay the $44.00 or refund your money. What kind of customer service is that. Why is there a product that is not working properly back on the shelf and why couldn't they exchange for the same product, I was told it was a used box and being so could not exchange it for a new box. Highly upset with the service. Advised there should have been a more bigger sign indicating it was a used product. If I had known this I would never had bought this product for $169.99. On used materials (open box) there should be a big sign that indicates this & products should be tested especially electronics before placing them back on the shelf for re-sale.

Item of lesser value or can send one of these although viewed as new more expensive item even though it's not if you used a Best Buy Credit card they will bill you the difference even though you purchase the warranty. This has become the industry standard when taking your chance of buying anything online. Look for the word New if you don't see it. The retailer does not have to tell you it's a remanufactured item. Wall Mart seems to do this with their cell phones. Welcome to America!

When I finally inquired about the rewards at the store - (because I was in the market for another Apple product) it was explained in more detail and the guy helping me went online and created an account and did not see any purchases showing rewards. So... I was told to call the corporate number to inquire about the rewards. Corporate told me - they DO expire (unless you go to this site (if you are lucky enough to be explained) and change a setting). The people helping me at the corporate level had me on the phone for over 1 hour but would not re-appoint the rewards for me to use and they were rude.

The 2 purchases I made at Best Buy totaled over $2000. And they would not give me the $180 in rewards (and this was only within an 8 month period). This is customer service at its worst. There is no excuse. I will be making any future purchases from Amazon. It is unfortunate... If Best Buy continues to offer such deplorable customer service - the company may not exist in the future. Amazon is looking to dominate this market as well as others.

Got that today, but go to the page and it is NOT available for shipping and it is nowhere within 250 miles of me!!! I called so-called customer support and first I got the wrong dept... Got transferred and it took 5 tries before she understood me. She kept repeatedly telling me it wasn't available for shipping, and she asked, "It isn't available in a store near you?" When she finally comprehended that I had already ascertained that, which was why I was calling her, she said she could do nothing. No other shipping from any other store, etc. This is why Best Buy will go out of business. They suck at customer support. I was first told to call any store (yeah, any NOT within 250 miles) and see if someone would ship it!!! Seriously.

I called the customer service number and the moron "Gilbert" probably a fake name, at 10 am on August 1, 2017, answered. Was too stupid to understand what I was saying and then the moron put me on hold and came back on pretending to be someone else who was a manager or supervisor but it was the same person. He hung up on me due to profanity when I did not cuss because his little trick didn't work. I then called back and the same ** who is so useless and worthless and stupid hung up on me again when I told him he was the same moron who answered the phone before.

Took my three thousand back outside. Thing is, Apple store is closed here. Perfect app for this store to take in all that revenue. No one in this store could care less if anyone purchased anything from Best Buy again. If you're not going to keep your employees in shape, why not just shut the doors. You, as a business, are just embarrassing yourself. Never again man.

SO the delivery man called in saying that it's the same dryer that was delivered last time a few days ago. So I spoke with customer service on the phone and he said sorry about this and he might call me back later tonight if not someone will call me by 9:00 AM central time. So neither phone call I was like really? Uuuuugh so then I called Best Buy supervisor spoke with her and she said she would call me back in one hour so an hour goes by 2 hours go by etc no phone call back.

So then I FINALLY get a phone call from Best Buy saying I will have my dryer delivered on this coming Monday which is in 2 days so I was like cool. Then today which is Saturday I get a message saying "Ms. ** we unfortunately will not have your dryer till August 21st." ARE YOU FREAKIN KIDDING ME!!! So I then called Best Buy and canceled my order. This is by far the worst company I have dealt with. I normally shop at Lowe's for all my appliances in the past never had a problem but they were out of this specific dryer at that time. So I decided to call Lowe's and see if they had this dryer in stock since a few weeks had past and wolla HALLELUJAH!!

Today and they will get it back in stock ready for delivery in 3-7 days and then they will call me to set a delivery date. BEST BUY I WILL NEVER EVER ORDER products from you. Your staff is so unorganized and well just stupid no one knows what is going on with my order whereas Lowe's is always on top of their customers' products and satisfaction!!!

The caveat I didn't know and wasn't made clear was you must not cancel the "SimpleMobile Simcard" else it would void the discount. I should have waited until the item is ready to pick up, then it wouldn't void the order, but again I canceled the item in good faith to save Best Buy time and resource. This resulted in a $87 charge (the total price of the order without the discount). Fortunately, I paid with PayPal and because of that somehow they couldn't charge me unless I update my payment method. I took the phone to the store and returned it thinking it would make the $87 charge disappear. I had to pay a $25 restocking fee and my order status was updated to Refunded. However, afterward I still get emails every 24hours saying I need to pay $87. Their system has a bug so the $87 charge remains even though the order status was updated.

In summary, the only item I kept from the order is the $25 recharge card. I paid the original $38, I returned the phone and paid a $25 restocking fee. 38 + 25 = $63 received by Best Buy. That's a profit for Best Buy. Even if you subtract the cost of the recharge card and restocking fee, Best Buy still profit $13 (63 - 25 - 25 = $13). In addition, they still say I owe them $87. So they want me to pay them $150 (38 + 25 + 87), while all I got is a $25 valued recharge card in return.

Best Buy have no email for customer service and their live chat do not handle financial matters. I had to call up, waited over 20 minutes, and while transferring me to the right person I got disconnected. Next I drove to their local store, the worker seem reluctant to help. I got them to call up their phones customer service (I believe it was an overseas department and very hard for me to make my point across). They said they will make the email stop and I asked them several times to fix the order to make the $87 charge go away. However, afterward it still says I owe them money.

Best Buy designed their system to make it as hard as possible for you to complain and get help, their workers are reluctant to help you. In my opinion, even with my mistake canceling an item, Best Buy still overcharged me as a result and the time I wasted calling and driving back and forth to their store wasted more money and time than I would get back even if Best Buy gave me a refund. I will just never purchase anything from them again and I suggest you look for alternatives place to get your electronics which there are many.

I am planning on starting a class action lawsuit against KitchenAid and if I can add Best Buy to the lawsuit. Please reply to this if you just bought a new KitchenAid refrigerator and it broke within the first year. My model is KRFC704FPS. They should send a new refrigerator... lemon law should apply to new appliances! And pay for all the meal we have to eat out! I COOK everyday!

One more thing if it had had a false bottom (replaceable bottom) service said they would replace that but since my stove had a solid bottom (whole unit). Product_Or_Service: Samsung - 5.9 Cu. Ft. Self-Cleaning Freestanding E. They are unloading them now for 300 or so on site and at store... DON'T BUY BEST BUY OR THE PLAN AND SAMSUNG 1 YEAR WARRANTY... WILL NOT STAND BEHIND PRODUCT. I filed with BBB and others be warned. Waiting on BBB and others.

When I went in to see if my credit was issued they said yes, I asked what the total of the credit was and found out they did not issue credit for any of the cords they had to send. While talking to service counter I asked if I could use my in store credit to pay for my drone instead of it being on my Best Buy card. They said yes. I didn't return it. I changed the payment. Now I find out it is still considered a return. I also purchased a computer/tablet. Poor quality. I took it back and upgraded to an iPad 9.7. I thought it was the pro so a week later I purchased an iPen that when I found out I had just the iPad 9.7 so I went to return the iPen because you have to have the pro for it to work. Now I am on a 12 month no return hold. Oh sorry. I also returned a small cheap humidifier like 15.00. Dripped water all over last year.

So here is where I am at now. What I get is "you need to call the 800 for the company we use which is overseas and they don't speak English, explain to them and they can help you". Not true. When you call them you don't get to explain anything. They read off a card the policy of Best Buy and the call is over. I then was told by the store to call 888 Best Buy. They may be able to help. Nope. They tell you to call the overseas company. And now I am posting this. I would like to add never did I return anything that I did not have a paid receipt for.

When I arrived at store expecting some form of reconciliation, I was told by the manager that none was coming. Excuse after excuse. None of which made sense or compensated me for the waste of time or being robbed of all the money to get part of the product. If I don't have all the money for a purchase I don't get the product. How does Best Buy get away with taking the money then not having the product they said they had. An inventory internet problem, please, isn't this the store with "Geek Squad", they must be as incompetent as management of the store.

After I complain and ask to talk to the manager the same guy had just came by earlier was now the store manager or the assistant. He apologized but yet he still didn't offer to help find the correct charger for my iPad. Then I asked for the district manager's name and I was told that I can get that information online. Very rude and very poor service. This store is located on May Avenue in Oklahoma City. If you have shopping that store I would advise you to look elsewhere.

I finally received my computer in the following condition: C; drive corrupted of no use. New MOBO would not accept any memory but the original, l SSD never did work and a replacement did not. MOBO was not an original replacement! Total time for nothing upgrade was 5 weeks, I had to go to Best Buy each time a part came in to sign and pay. 6 different trips to best buy. I still have not seen a refund check for things I paid for and didn't work. They also tell me my refund is 700+ dollars and it should be over 900+. Some of the programs in C: are now unavailable and came with # that were erased and make the programs unusable, others used serial #'s and I can not install again.

Lots more but I do not wish to bore the readers. In the end the "upgrade" gave me a none functioning computer and a cost to me even if they refund all of between 6-800 dollars! I called the #'s given me locally to complain as Geek Squad would not do anything for me. I called the number 11 times and actually thought I was on the right track, but every time I called I was hung up on just as I was to get to the person involved. Thanks for reading this --- looking for a replacement computer, but not at BEST BUY!

To add insult to injury after purchasing a 5 year maintenance contract, the person responsible for after market contracts claimed "Best Buy is not responsible for poor performance of these technicians... When I tried to explain that it's Best Buy who engages subcontractors and has contracts of engagement with these service people, incompetent or not. I was told I didn't know what I was talking about and was told the technicians were selected by zip code? WHAT?

I did not just fall off of the trump truck and was insulted that an employee of Best Buy does not have a clue about running a business and the legalities of offering subcontractor services that are paid by the customer... I suggest that Best Buy stop pissing on my leg and convincing me it's raining... it's not a good customer service image.

I was on the phone with a tech support who could not speak English very well for over 2 hours and he was unable to assist me. His advice was to purchase a USB cable and call back and he could get the printer to communicate with the router. I purchased the cable and with the advice from the IT Tech at my work I successfully uploaded the printer software using the USB cable and could print, copy, and scan as long as the USB cable was connnected to the laptop and printer.

I then contacted the Geek Squad for assistance to help me connect the printer to the wireless router using the USB cable. The tech was clueless. I spent over 4 hours on the phone with Jesus ** the tech. He added another printer for some odd reason which confused the software I had downloaded and it lost contact with the computer. I repeatedly told him to disable that printer and he refused. He was changing settings. Going into files. He did not know how to get the printer to be connected back to the laptop. He then insisted that I did NOT have a wireless printer and that is why I could not connect it to the router. LMAO I literally took control of our live session and troubleshooted the issues. I had to uninstall all of the software I had previously installed where it took me over an hour. I resolved the issue with him watching live. I did his job because he was clueless and did not know what he was doing.

At one point I asked to talk to his manager. He placed me on hold then came back online and said that there was no manager working nights after he told me his manager was available. After I reinstalled all of the software AGAIN and was able to print, copy, and scan I asked him a simple question on how to change the location of my scans. The scans were going into my document folder and I wanted them to go directly in my scan folder. He did not know how to do it. He started to go into the network settings again. At that point I quickly ended our live session before he messed up my printer again.

They do not hire qualified people to assist you with technical issues. All they do is teach them how to look up manuals of the product having issues. I am contacting the Attorney General Office for a refund of my money of my yearly 24/7 Geek Squad service contract. They should pay me whatever they pay Jesus ** because I did his job. I showed him how to fix what he broke.

The store clerk informed me that I was "way over the return policy" and I asked what it was - was informed that it was 15 days because "you aren't a special Best Buy customer". ACK! WHAT? Seriously - I am a Best Buy rewards customer, but they refused to refund my money even though my return was being made on the 30th day from purchase - 23rd day from delivery. So - I'll take the $180 gift card and buy some goodies for a local shelter and get the tax write off, and will avoid the heck out of this store forever. I learn my lessons pretty quickly and don't return to store that prefer to lose customers over these issues - if my business doesn't mean anything to you, I won't come back.

At 8:00 AM two gentlemen from Best Buy knocked on our door expressing that they were coming to haul away a range. They came in and saw that the range was still attached and said "You'll have to call 1-800-Best Buy and schedule a haul away once this is disconnected and it won't be today." I spent 20 minutes on a call with 1-800-Best Buy only to be told that they could do nothing about the haul away. They said that I could call back later to see if the guys could "swing back by" my house later once the new range arrived and was installed. What!!! Who does business like that? THERE ARE SERIOUS FLAWS IN BEST BUY'S DELIVERY DEPARTMENT AND THE COORDINATION OF SERVICES TO THE CONSUMER. You might get the best buy in the store, but once you purchase it seems that you will not get the best service.

The associate then put me on hold and came back on the phone stating they could not hand over the license to anyone else. He then told me that it would be mailed to me the following day by USPS. I had informed him that I would pay for the license to be shipped priority mail so it could be tracked and reach me asap. The associate then told me not to worry they will mail it to me the next morning. After one week I still didn't receive my license so I called the store and asked the status of my license. I was told it was shipped on Wednesday June 21, 2017. I waited an extra two days then called back asking for a manager in which I was told they were busy and they would call me back. I never received a call back! I called again the next day at 10:30am and was told the same exact thing.

I then called the store back in the evening refusing to get off the phone until a manager would speak to me. Eventually, after sitting on the phone for a while a manager by the name of ** spoke with me. He informed me that the license left their safe and I should contact the Postal Service. I had told ** I was very upset how I been treated by his staff and the management not calling me back. ** then told me if I had any complaints to call customer service. I took his advice and did call customer service to make a complaint.

I spoke with a Manager at the Best Buy customer service number provided by ** and she called the store to find out what was going on. She then called me back a few minutes later stating she spoke to a representative at Best Buy and they had just mailed it out that morning and she apologized for the delay in mailing it. She asked me to please give it a few more days. Well it’s now July 3 and I still do not have my license. I will never buy anything again from Best Buy!!! I have spent over $3500 in the past year at Best Buy recently purchasing an Apple iMac computer from then on Jun 11 for $1200 in Orlando. Best Buy you will never see another penny from me. I will cancel my credit card I have with you also.

Needless to say I was pretty disappointed, so I canceled the order and went to Lowe's and got them the next day. Now, I was told when I purchased the TV, again my window for delivery was between 8 and 12 this morning. They just called me and said that they would be here in 45 minutes which make it 1:30 pm. I love shopping at Best Buy but I am totally disappointed in their service and delivery. I am not sure if anyone else has any experience with this service from Best Buy, but I am done with them.

We just bought new appliances for the kitchen. My neighbor said to go to Best Buy. I told him what happened, and now he swears to never go there either, after I showed him the prices online between Best Buy and other local stores. I went to Home Depot instead and got much better prices and service. As a matter of fact, we paid $1700 at Home Depot for items that were over $2500 at Best Buy. We saved over $800 by going somewhere else for the same items. p.s. - the difference between the Home Depot salesman and the Best Buy saleswoman were astronomical. The Home Depot person was attentive and helpful while the Best Buy person was dismissive and not helpful at all.

When the 2nd delivery team arrived to pick up the old dryer; they parked in my neighbors driveway (the previous team at least knew enough to park on the street). As the delivery truck was leaving with the old washer they snapped an old phone line ripping 3 strips of siding off of our house (entire house siding replaced the month before). My neighbor saw them stop... look back and leave. My husband IMMEDIATELY called the number given to him to place a claim. This has been over 6 weeks. My husband has a claim number, but has yet to get a returned call. He has followed up on 3 separate occasions and has yet to get anybody from BEST BUY (aka WORST BUY) to return his call. I will NEVER buy another item from BEST BUY given the unbelievably horrible customer service and follow through.

The next day I got an email stating they couldn't be processed, even though I was charged and told they'd be delivered. The email was nice enough to say my credit cards would not be charged, which is a very odd statement considering THEY ALREADY HAD BEEN CHARGED. Now my $200 is in limbo and I can't buy the card from Best Buy. Best Buy blocked me from buying a product from them. I ** hate this store and I don't know why I... Oh ya, all the video cards are sold out for weeks or months, so I gave Best Buy the chance to redeem themselves. By now they would have negative 10 stars if I could do that. This is the gist of the story. There is more to it, but this is enough to explain how horrible this experience has been.

This is the second time they had exclusivity to hardware I wanted for my PC. Before it was a Logitech mouse, this time it is a keyboard. I have Amazon Prime and get free 2 days shipping, otherwise I'd pay for it. When I ordered the mouse through Best Buy it took more than 7 days to get it. What is this 1904?! My GF bought me a keyboard for Xmas early. She had it shipped to the store and it's going to take 2 weeks to get it. This is the holiday season when people need their stuff BEFORE Xmas (not me), but it will take them 2 weeks to get my keyboard?! The keyboard is actually in Chico RIGHT now (about 90 miles away), but they need to take 2 weeks to get mine.

Also, I asked if I could give them my order number if they had keyboards in stock could they swap it out and give it to me on the spot and the schmuck I was talking to said no and seemed so unwilling to help. Once again I am very disappointed with Best Buy and their 1800s shipping methods... I wish I could’ve bought it from ANYONE else.

I called the Retail Equation's Customer Service Office (service?) at the store and they said I return an item last November and I could not return an item again for one year... NEWS TO ME! I never received a notice that states this. Usually you have 90 days where you cannot return not 365. So the Retail Equation's Customer Service Office couldn't do anything and of course, Best Buy wouldn't either. So, I had no choice but to call my credit card company and dispute the charge and explained everything to them and they agreed to reverse the charge until Best Buy can resolve the dispute hopefully by accepting my return.

Since I am Best Buy member, they should warn me before I buy an item that it is not returnable, so I can make the right choice when purchasing. So, all in all, if you're fickle like me, you may want to try Amazon, Target, or Fry's Electronics... They are more forgiving. Please note that I don't remember the exact item I returned on November 2016, all I know is this is what the Retail Equation's Customer Service Office told me.

Now I have to wait again for a "reschedule" which actually will be the first attempt. My suspicion is that the driver did not want to make delivery so he made note of my house appearance so he could cover up his lie. I have submitted an escalation, but I don't expect that I'll even receive a callback. After all, they took my money... what else should I want from them?

Got a call from installer asking if he knew where my dishwasher was... and if I could call the store since he couldn't get through. Called the store. While awaiting a callback, an "escalation customer service rep" called to have me once again explain my experience. Needless to say, I will be cancelling the order if not in my house by 4pm today. I thought I'd post this message here today and refer any other Best Buy employees to this site for explanation. They are completely dysfunctional - sales and installation are disconnected.

Best Buy wouldn't answer that question since the account was in my husband's name, REALLY! However, Best Buy confirmed the 2 dates for installation via email. On Thursday, May 18 at 12:30 pm, I call Best Buy to see where they are since it was past the time frame. BB transfer me to Install Inc. and I am informed that they don't know why it was scheduled that way since the installer will take the dishwasher out on Friday, May 19. I explained, I am very frustrated that I have waiting half of the day for something that was never going to occur. So, I re-confirm the install appointment for Friday, May 19, 2017 between 12 noon and 4:30 pm. I was told by a Install Inc employee, "You are confirmed for delivery."

Friday, May 19, 2017 at 4:00 pm my husband calls Install Inc. to see when the installer was going to arrive, it was his turn to wait around for this service. At, 4:10 pm on Friday, May 19, 2017 he was told the delivery was not scheduled. So, after asking for spending 45 minutes on the phone with Install Inc. call center we were finally told that it was scheduled but the warehouse wouldn't release the dishwasher to them due to how Best Buy put the delivery into a holding status. We were advised by Install Inc. to call BB to have them change delivery status on the dishwasher so another 20 minutes with BB on the phone to get them change the units status. REALLY... why, am I, the consumer, doing on the legwork for the service company and Best Buy?

We get back on the phone with Install, Inc. to try to schedule an appointment for Saturday, May 20, 2017 which is not unreasonable considering Install Inc. no showed 2 days in row, no call, no genuine desire to help us. OF COURSE, we are told they couldn't delivery on Saturday and the earliest they could deliver was Monday, May 22, 2017 from 12 noon and 4:30 pm. I told them that day wouldn't work because we were leaving the country until Memorial Day. We asked to have a supervisor call us back, never did call back which by the way is par for the course. We get back call on Tuesday, May 30 to set-up delivery. We were informed the delivery status changed again. Best Buy told us that the dishwasher was sent on Monday, May 22 for install but no one was home. Install Inc couldn't confirm or deny if the unit went out for installation that day.

On Tuesday, June 6, 2017 the installers arrived, removed the Miele and installed the Bosch. The installer turned on the dishwasher advising to run the dishwasher once without soap will help remove and manufacture residue, on the short cycle. The cycle ran and, about 2 hours later I decided to run a cycle with dishes. I noticed there was a drip line of water on the front door down to the floor. Upon opening the door, the top control panel was sopping wet. So, I inspected the floor around the dishwasher, wet! I call Install Inc., furious, of course, that on the first run the dishwasher leaked on my less than one year old wood floors. Install, Inc. couldn't get the original installers to come back to check the install. But, they would work on finding someone else.

So, as I was waiting for a call back from Install Inc., I ran the dishwasher to find out where the water was coming from. Around the 10 minute mark is when I noticed that there was water spilling out on the top left side of the dishwasher. BTW Best Buy claims department had called me back during this unit testing time to find out what was going on with the unit and they advised me to turn off the water to the unit, video was taken of the leaking unit. Two hours later, I notice the there is new water on the floor so I investigate where the water is coming. It turns out there was about 1.5 pints of water in the black rubber catch all at the bottom of the door. By this time Install, Inc. has told me no one can get to my house to correct the problem. Since all of our confidence has been eroded by the service thus far; we call our homeowners insurance to help mitigate the water damage that evening.

Needless to say after spending countless hours on the phone with the homeowners insurance, Install, Inc, the 3rd party installer, Bosch, and Best Buy, and having the 3rd party installer out to our house to check the installation and Bosch rep out to the house to check the unit. The water mitigation company every other day to check the progress on the floor.

This brings us to Thursday, June 15, our homeowners insurance advises the unit will not need to be sent to forensic testing. I contact Best Buy to let them know they can pick up the unit to return for a full refund plus the cost of installation which they agree to. I am then transferred to Install Inc. to schedule the pick up and I make it very clear I do not want the company that installed the unit back in my house. I was told they understood and they would use a different installer and the pick up was scheduled for Wednesday, June 21. But... Monday, June 19, the original installers call my house to let me know they would be there on Wednesday morning between 8 am and 12 noon. WAIT! Why can't Install Inc. get anything right! I call Install Inc. around 11 am on Monday, May 19 to explain what they did and I was told they would change the installer, it shouldn't be a problem.

Well, Best Buy roto calls me to see if I want the delivery date of June 25 on Tuesday, June 20, what? Then Install Inc. calls later to tell us our delivery date has been changed again to June 26. Now, I am livid, I have been dealing with this mess. I have a contractor coming to repair the floors and the dishwasher cabinet on Friday so I can get a working dishwasher in my house. Once again, we placed the order on April 26, 2017! So after calling both Best Buy and Install Inc. on the evening of June 21; we have a Saturday delivery and our status has been moved to escalate. I asked for a supervisor on the 21st of June but was told no supervisor was at Install Inc. really, lies, again. I was given a supervisor name to speak to on Wednesday morning.

So here it is, Wednesday, June 21, I called Install Inc. at 9:05 am est, informed Logan the supervisor was not available, I was told to leave a message and call back. Yah, leave message customer but make sure YOU call back because we know Logan won't. I waited 60 minutes for Logan to call back. I call Install Inc. again at 10:07, asked for Logan not at his desk and told to leave a message. I told Miranda I wanted some to help, she listen to the issue seemed to understand. Then Miranda spoke to Sierra about our situation. Miranda told me, "Sierra will call back within a couple of hours regarding the status." So, at 12:36 pm I call back Install Inc. and got Sierra. She said she was working on it and would call back in a couple of hours. I haven't heard anything and it is now 3:00 pm on Wednesday. Not really certain how the BBB can rate this company as A+ when 80 percent of the reviews are negative.

I waited for over an hour with ridiculous music & advertising in my ear. I finally gave up & my husband & I went to lunch & then to the local Walmart in Harrison, Arkansas to see what they had. They had the exact router, model number & everything for around $30.00 more than Best Buy's price. Since the Best Buy staff in Branson could not be bothered to at least answer the phone & speak with us, we elected to purchase the router from Walmart. Best Buy just lost a sale because of lack of polite customer service. It won't be the last sale they lose from me. People need to realize that although our world is highly technical customers still prefer courteous one on one service. Sorry Best Buy but you suck!

At 6:20 the deliver team arrives (original commitment 12-4pm). They notify me that they do not do installs and BB will need to send another team. I asked how that was going to work (I'd be without a working DW)? He called BB and spoke with a rep. who said "Complex installation is not included on your order". Can you say bait and switch? What the hell is "complex" as there was a previous DW being replaced and all the plumbing and electrical was already there. Told them to take the DW back and cancel the order.

Called BB that night and tried to confirm cancellation. The order wasn't cancelled initially but confirmed after the call. Received a call the next morning saying I need to reschedule delivery. Stated I cancelled the order last night and she said I can't cancel over the phone, I must do it on the website. I tried and the cancel button was grayed out, not allowing me to do anything.

I initiated a online chat and asked them to cancel my order. They asked me why and told me installation is included, I just need to add it online! I asked him how to do that as I saw no option online and, since it was included, automatic with delivery. I also stated that this is another contradiction as the delivery personnel said they don't do installs. He cancelled the order online and I'm awaiting the refund. Whew - how screwed up can a company get?

I explained that I wanted to speak to someone that was over him and was provided this number: 1-888-237-8289. He laughed while giving it to me. I contacted them and spoke with many representatives over the past several months attempting to get this issue resolved. I explained how I was trying to get a refund that I did not meet the 30 day notice and understood that but still the product was not working and at least expected to get help on fixing the product. Especially since it cost around $300.00. I also explained how awful my customer experience was with the manager and how inappropriate he was and disrespectful throughout our conversation that was also witnessed by two other people. He reported he would have someone from the corporate office contact me back and that they would make sure to get me a full refund.

No one ever called me and I never received my refund. Now I am left with a machine that doesn't work that I purchased as a gift. The last three attempts that I have made to contact Best Buy in order to get my refund in full. I have been hung up on twice and the third attempt they referred me to go back to the store where I had issues with the manager being rude and disrespectful. No wonder he laughed when he gave me the number. This has been a nightmare. I have record of every name, date and time recorded as well as my receipt still. I am never one to complain or to write a review but this has been ridiculous!

I called corporate (waste of time). I called for the next 3 days, told the same thing, no one called. I went into the store on June 3 and complained to a manager who knew the many problems I had been having. He talked me into getting a MU8500, said it was better than the KS9500 that I had. I googled it after I got home and learned he was not truthful. My KS9500 was named one of the top 5 televisions of 2017. I don't know why he told me what he did, but once again another example of their incompetence. I only shop with Best Buy because of their extended warranty, wish they had informed me that the warranty comes with a guaranteed headache. I shop at the Roosevelt Road location.

Warning: Best Buy (and most other stores) extended warranties are simply a ripoff of anyone who shops there. If Best Buy cares that little about retaining customers, they are unlikely to stay in business much longer, so the warranty is for sure just lost money. No reason to do business with a store that deliberately endeavors to steal your money, they probably do it in several different ways. Best Buy is perhaps your worst buy.

He did a poor job running the antenna cable across the middle of living room floor even though there was a cable in place under the rug for the doorway; and the last thing he said as he was going out the door was to keep this huge 65" TV box for two months in case there is a problem with the TV. After he left we noticed the telephone modem was missing. We immediately contacted Best Buy to complete the installation and setup of the TV and advised them of the missing telephone modem, and also provided pictures of the disarray showing how James ** had left our home. They sent out the Geek Squad and completed the installation and set-up of the TV and removed the box for the 65" TV.

However, thus far Best Buy has not accepted the responsibility for the missing modem. I have sent numerous emails to Christopher ** a manager at Best Buy who wrote that he had partnered with the Geek Squad installation manager to contact the third party (sub-contractor) regarding missing modem. On March 27, 2017 found a telephone message on our recorder from an unknown person stated to be from Best Buy stating the sub-contractor representative said he did not take the modem. Subsequently, Christopher ** called and referred me to a telephone number for their complaint department; I called and filed my complaint and was also asked to go to their website and also filled out a form for my complaint which I did. To date, I have received no response from Best Buy.

My wife and I are nearing 80 years of age; we did not need or appreciate being upset with the neglect of Best Buy's management to handle this problem in a professional manner. After being contacted several times by Spectrum for their modem, never was told how much the telephone modem was and never received a bill from them; then being contacted by their outside collection company noting $39. owing on their correspondence. On May 1, 2017, I went to the Spectrum's office and paid the $39. for the missing modem. I strongly feel; that since Best Buy sold us this TV and hired this sub-contractor, sending him on Thursday, March 9th into our home to install and set up the TV; Best Buy is responsible for the sub-contractor actions and the missing Spectrum's telephone modem and should be made accountable to reimburse us for the $39. for the telephone modem.

When Best Buy was called back and informed of their Billing "Mistake", all they could say is "oops"(?). This week a *Dynex* paper shredder purchased from them fell apart and was taken back to the store for a replacement. After explaining to them that an internal part had broken off, they informed me that this model has been discontinued and that I could buy a *Insignia* model of the same quality for $20 more, and I replied to them, "The only thing different on this unit is the decal." This machine was the EXACT same machine as the defective machine I returned. The store Manager then said to the customer service rep, "Just make it an even swap." (Like he was doing me a favor.) Makes me wonder if this store has sunk to the level of deceptive practices to survive? A store I will NEVER shop at again!

I have always been a huge Best Buy customer. I have spent thousands of dollars at their store and am very upset with their customer service. I will not be shopping at their store in the future. It's all about customer service and they have none. The manufacturer will replace it at my expense to send it in and I will be without my bluetooth until the new one comes. I travel for my job, thanks a lot Best Buy for nothing except the inconvenience of not having a hands-free device while I'm driving.

I would think they would respond quicker and get this fixed asap it is most likely just a 10-minute fix. This one little light not working has the potential of burning my home down. Well today I used my stove again, while trying to put it back in the space I was burned, again thinking the stove was off. So I called the store back and told them I wanted them to send someone to fix it ASAP or have the stove replaced. I'm 67 years old and I think I should not be pulling a stove out and plugging it in and out when I need to use it. I spent over a thousand dollars in Best Buy the day I bought the stove. I'll go else where for future appliances.

But the new delivery window was pushed for 5 days, and they had changed the model requested from electric to gas (which I only caught by accident). On the next date they never showed up. I called them and was informed they had come by, but my "street is too narrow for the delivery van and a smaller delivery truck would need to be scheduled". My street is almost twice as wide as a standard car lane, and they had been here before so they should have known if there was going to be an issue. I was blamed for not telling them about this 'special need'. When I escalated the call, the supervisor refused to promise any date, and said I'd have to call again tomorrow because my delivery was still 'in transit'.

The next day they offered a date of one week out. That date has not yet arrived, so there's still plenty of room for further problems and delays, and even if fulfilled, it will have been 3 weeks since my purchase and 3 full days of lost work for me. While they have been civil, they have not been professional: they attribute any issue as my fault and every reschedule goes to the bottom of their queue, rather than being treated as an escalation.

I then called Best Buy's main phone number and spoke to customer service, I was told that the information the store was providing me was incorrect, she stated that it's the policy to exchange defective items that are brought back within 15 days. She told me to go back in the store and that she would speak with the manager for me. I went back in and now spoke to a 4th person who was a manager and explained yet again the situation, he confirmed that it was the store's policy to exchange defective items and instructed his customer service agent to do so. This whole experience was disturbing and frustrating. I had to speak to 4 different people and waste 2 hours of my time before they actually followed their policy. I have bought many products from Best Buy before and after this experience it will be my last. There are other electronic stores to chose from, this is not how you treat customers that you want to retain.

When she told me the price, I gave her a printout I had printed out that morning from the bestbuy.com website. I asked why it was $44 more. She said the stores do not have the same prices the website has, but she could do a price match. Did not make sense to me, but I agreed and left with my receipt in hand. I waited two weeks for it to be delivered, because on the printout I had printed from the website; it stated it would be ten days. Today, I call, because I had never received a shipment tracking number, receipt, etc. I found out today, by calling the store, that the computer was not ordered, it showed I had bought a computer in the store. Therefore, the CSR I spoke with refunded the money, and then applied it to another order online. I have now gotten confirmation of this by email.

I informed the CSR person that Kyla, needed to be retrained, as I had my doubts about her even that day. I hope that she is still not helping customers. The CSR person said this has been happening, and they just had a staff meeting about it last week. I told her she could share my experience with her managers. I think management needs to have Secret Shoppers or something like that service, visit their stores, and find out just how bad it has gotten. It is far from the great services I have received there throughout the years.

They lied to me by saying that that was stated on the payment receipt. It was not! I found the manufacturer's (Sennheiser) phone number in Quebec. A message was played, which said that I had to use a courier to send the headphones, at my cost, for possible repairs. I will be without headphones for at least two weeks (the other headphones that I bought in Florida I left there). Conclusion: with all the reviews of Best Buy available on the Internet (that I am aware of only now), only an insane person could ever enter a Best Buy store. This is the worst rated retailer in Canada and the US.

Now, I was communicating with the Geek Squad and because of the complexity of the work to be done on the iMac, it had to be sent to the Apple company for repair to which I agreed. Today, 4-15-17, I received a call from Alexander leaving us both confused. However, I explained as best as I can what transpired with regards to the iMac. I asked Alexander if he received a copy of the letter I send to his boss, Steven ** and he said that he did not receive it. Letters were sent separately. There is breakdown in communication. I was receiving emails from different stores stating my laptop was ready for pickup, etc. I would like Alexander to get his copy of the letter.

The day came for me to wait for the order and I got a missed call message. I immediately called the number and that person that I spoke with, who identified himself as a delivery person for Best Buy said that he was not able to pick-up my TV saying that I'd better call Best Buy Capital Blvd (Tel No. 919 874 2039). After so many computerized prompts, I was able to talk with a woman who doesn't answer by identifying herself. I was hanged-up on 3X while I was asking about what happened with my delivery? Their phone line is syphoned over to this woman who doesn't know anything and refuses to identify herself. She even said that I should wait until 4 pm. This was 04/13/17 at around 2 pm onwards. I was livid. I had to drive over to that location to inquire personally. I spoke with the assistant store manager named Heather. The best she could do was reschedule the delivery for the next day.

But wait. Should I have just stopped there? All the level of incompetence. The trouble since this was supposed to be an online order to be delivered at home. Why am I standing in the store? I asked that she identify that person that keeps on hanging-up on me and asked for directions on how to file a complaint. She did not disclose the name. Said that Daryll ** doesn't know what he was talking about promising me that there were no problems with the ordered item. Just gave me a generic number of their Customer Service 1-888-237-8289 and the email of their manager Vinston ** posted obscurely at the store entrance. By the way, try filing a formal complaint on Customer Service 1-888-237-8289, you'll get dropped off too. It seems this is a thing with Best Buy when they hear that you're filing a complaint.

They have everything they need and on top of that, I've always been in excellent standings paying on the card. If they can look at my activity, why can't they give a courtesy call as to the account will close and why or inquire as to what's happening. He stated that they close them for security reasons. Bull!!! He would not give me a number to corporate and stated he was the management team. I'm taking this all the way up as well as the news if they can't simply open my 12-year account. It's the principle. Thank You.

I get a call from BEST BUY who has scheduled delivery on 4/7/17 between 8 am and noon, and a separate date has been arranged for hookup on 4/28, 3 weeks later. Is it just me, or is that insane? I spend the next 2-3 hours talking to my BEST BUY salesperson, BEST BUY Corporate, and the BEST BUY installation people trying to arrange the hookup of the refrigerator for the same day it is installed. Mission accomplished, it took a small army, but we have a hookup guy.

The delivery people arrive on Friday. One guy comes in, tries to wiggle the old fridge out and is unsuccessful. He says he's sorry but he can't do it, would I like for him to just leave the new refrigerator in my living room? "Ah, no. Is that my only option? How about you get your buddy who is sitting in the truck and both of you try to move it?" He says, "No." "How about I get a dolly and try to help?" "Nope." I say, "My boyfriend just moved it, let me get the dolly, this is definitely possible." I come back into the room with the dolly in tow and he is gone. Seriously. Gone.

As I watch the truck drive out of the driveway, I call BEST BUY to reschedule. Interesting tidbit, they can't reschedule until the truck comes back to the warehouse at the end of the day with the refrigerator on it. Not happy about this as it is a Friday, so nothing will happen till next week. Dang. Still have 6 days till the party, so I keep going. I am given a case worker because I have requested that the same delivery guy does not show up a second time. I have now spoken to a supervisor at Corporate, my case worker, the delivery guy, and the sales guy. All of them know that a refrigerator has not been delivered except for the guy that was scheduled to hook up the fridge. NO ONE called him to cancel. Ineptness at its finest! I briefly consider calling Sargent's. I could kick myself for not doing so then.

4/10/17 I get a call from BEST BUY confirming a 4/12 delivery with hookup on the same day! Woo hoo! "With new delivery/install guys?" "Yes!" Double woo, double hoo! This is going to be great. I have my boyfriend come on Tuesday eve and pull out the fridge just in case. (It comes out without a dolly and without a problem.)

Wednesday morning as I unload all of the food out of the fridge for a second time, I get a call from BEST BUY. "Sorry, but Transport couldn't locate your refrigerator at the warehouse, so it is not on a truck for delivery and it won't be delivered today. We will have to order a new one." Nice. Tomorrow? Friday? (I have only missed 3 days of work so far, what's another day?) "We anticipate a Tuesday delivery." "That's a week away and after Easter!" "Yes, I'm terribly sorry Ma'am." "But I received a call, everything was scheduled, I don't understand why you can't find my refrigerator - THAT I HAVE ALREADY PAID FOR." (Funny they were very prompt and spot-on in making that payment go through. Huh.) "Can I talk to my case worker Gladys?" "I'm sorry, she is not in right now." "How about James in Scheduling?" He was the person I spoke with on Friday, also not in.

"Wondering how you are going to compensate me for all of the angst you have put me through. Might there be a discount provided?" "Oh, I'm sorry Ma'am, we do not have the ability to offer any discounts." "Can I speak with a supervisor?" "I am a supervisor." "Ok, well someone at BEST BUY thinks they have my refrigerator, because I am on the schedule for today, can we find out who that is?" "I will have Gladys call you when she comes in within the next 4 hours." Lovely. My credit card statement arrives with the BEST BUY transaction front and center!

"Hello, Sargent's. I'd like to order a refrigerator, when can I expect it?" "Friday before the Easter weekend." "Do we have to call the installers?" "No, we are all set." "How about hookup guy?" "Nope, he'll be there within the hour." "Do you take Amex?" Awesome! And guess what, the same model and it's $300 cheaper. So there you have it. Best Buy is not the best buy. Sargent's is definitely better, faster and cheaper! (And P.S. I am still waiting for BEST BUY to call me back.)

I left the store so mad that I was shaking. Why would a store want to operate like this where all you do is upset customers. Whatever happened to good customer service? I have attached the shipping label (which does not state the refund policy) and the refund receipt given to me by Best Buy. I wonder what would have happened if I would have paid the postage to return it by mail. Would they have shipped it back to me or allowed the refund in that case? I chose to return it to the store to save the return shipping costs. I think other customers need to be warned of their policies prior to making a purchase at Best Buy. I am one angry customer right now.

I told them I thought it was odd that they have them and won't sell them to customers that come in. No other store does that, deliberately wanting people to stand in the cold outside in line for 4 hours waiting to see if they "might" get a ticket. All other stores I checked said if they had them, they would sell to me right away. Terrible treatment of customers, never shopping there again!

When I did not hear from them by noon I called customer service and was told they were running behind and that they would get there between 2-3! I called into work to take the rest of the day off. They did not arrive until after 3:30. They relocated our old refrigerator into the garage as part of the service call. On Thursday afternoon my husband noticed that they did not plug in the old refrigerator even though they had backed it up against the wall so we had to throw out what was in the freezer! Thank goodness we only had liquids in the refrigerator portion.

Once we plugged it in we realized that the cooling feature was no longer working. I called twice on Friday and left messages for the store manager with no return call. I called again yesterday and was told that they weren't going to do anything about it! I don't understand how a company can justify this lack of competence and accountability. My neighbor asked how our experience was as they were looking to update their appliances and after telling them about our experience they said they would definitely not go to Best Buy. It would be in Best Buy's best interest to remedy the situation and it would not cost them much, but they clearly do NOT CARE about their customers once they get their $. DO NOT BUY from Best Buy which the name is a total joke!

I discovered that the Best Buy warehouse put the right shipping label on the wrong TV. It was a very similar 55" Samsung TV but not curved and a class 7 not a class 9. I went immediately back Malik who explained they could not allow me to return the wrong TV to the store since it was delivered by the warehouse. Malik assured me that the BEST BUY warehouse delivery folks would pick up the old TV and issue a refund and suggested I buy a second time, the correct model TV. It has now been almost a week and no one at the Lexington Ave Best Buy store can give me a date for the pick up the wrong TV. These two 55" boxes are sitting in my one bedroom apartment. I am forced to go online with my grievances. This has been the worst consumer buying experience of my life at Best Buy. Do not buy at Best Buy retail stores.

I've been a customer of Amazon and Ebay ever since they were founded and not once I had to spend more than 5 minutes in the rare occasion that something wasn't right. Finally I used my rewards points and bought an iPad which I don't even need so that I don't lose the points and close my account with them. How does this lousy company stay in business? Even companies from the far east, like China, Thailand, Uzbekistan, you name it, are easier to deal with. Is this an American company? Oh, god help us all...

To me the original date advertised and given before putting in my payment information was a scam... a bait and switch. The company most likely thinks a customer invested the time to go online and buy, they will take whatever date given. Not me, I don't deal with unethical companies/companies that practice false advertising. My order is canceled and I won't order online from Best Buy.

I am handicapped and on disability. I have emphysema, congestive heart failure, Scleroderma and Stage 3 kidney failure. I did look up reviews online and it was rated 4 stars. I think the return policy is terrible because a manufacturing phone was not provided and I did try finding it online but to no avail. Since it doesn't look like I will get my money back, even though I would like to and I have the paperwork still, I would like to stop someone else from being taken advantage of. Sorry I don't know how to upload a receipt. Thank you.

Customer service made no sense at all when they tell me something is bundled which I paid extra for and it would have been the exact price I paid anyway had I not purchased the computer at the same time. I purchased Office 365 separately at an added cost but they tell me they consider that to be "bundled" so they don't have to honor their bogus "price match" policy. They also added Webroot which I did not ask for and charged me for it. I use the free anti-virus AVG. Buyer beware, have them ring up everything separately on a separate sales receipt and remove any wording that says "bundled" or just buy at a better cost from the manufacturer... I will never again buy anything from Best Buy because they are acting deceptive and make it impossible to get an honest price match.

Original Review: March 17, 2017

I have placed an order online for an Apple Watch after I had been advised by one of Best Buy store salesman that the color I like is only available online. Three days later I picked up a sealed envelope from Canada sent to me by Best buy. When I went home and unsealed the envelope I found the watch box unsealed and the watch was missing. I went to the customer service in one of their stores where they refused to give me a replacement and asked me to wait for 10 business days till they complete their investigation. This watch was supposed to be present to my wife on her birthday, they truly turned a happy family occasion to a sad night as I can't afford to buy another one. I will never, ever place online order with these people again and don't recommend buying online from them such small stuff like watches. The worst experience I ever had for shopping online.

When I called the store, the automated voice exchange system routed me to the product availability section where it asked me for the SKU number. I did not have that as I was on the road driving home after work so eventually I was transferred to a real person. I asked about the items I was looking for and the person I was speaking to was able to find those items. I then asked how many they had in stock and I was promptly told he didn't know. OK, I was expecting him to look at the shelf and count them but apparently he was not so inclined because his response to my question was immediate, there was no pause or delay for him to even make an attempt to check.

I then asked to speak to his supervisor to which he agreed and then he promptly hung up on me. OK, I figured this was just an accidental mis-key of whatever phone system he was using so I called back from my car (yes, I have Best Buy on speed dial, I shop there a lot). I couldn't get through to a real human this time though because I didn't have an extension number to dial and I didn't want to go back through the same steps I had just taken only to take to the same person again.

Finally, after what has now been 20 minutes on the phone and after I have arrived home, I decided to call corporate and complain about how long this was taking to simply tell me if they had enough inventory in stock for me to buy from them or if I would need to order online. When I called corporate, I explained that I had two purposes for my call, first I (still) needed to know if they had these items in stock, and second, I wanted to let them know about my experience thus far. The individual I spoke with at corporate was again able to find the items I was looking for and also to find my local store. I explained to him how many I was needing and he asked to place me on a brief hold to which I agreed. He placed me on hold and then the line disconnected.

That was the final straw for me. By this time I had spent over 30 minutes playing some sort of perverse phone tag and been hung up on twice now and all I wanted to know was if they had the items that I need. Apparently Best Buy is more than happy to take my money (I spend about $1000.00 per month in the local store) but they cannot be bothered to actually check on an items inventory status to see if they have enough for me to purchase from them. OK, I get it. Now that I'm home, I can look online and see what I can find. As a matter of fact, since it is so much trouble for Best Buy to help me, I think I'll just purchase these items from Amazon. As a matter of fact, I think I will change all of my Best Buy purchases in the future over to Amazon or some other online retailer if it is this much of a hassle for Best Buy to simply tell me if they have these items in stock in the quantities I'm looking for.

Just to be clear here, the event today is indicative of a trend I've been seeing with Best Buy. They are becoming less and less customer service oriented. News flash Best Buy: I got your message, you cannot be bothered with such minor details as customer service. In the past I could have been ordering all the things that I purchased from your store online from several different retailers all along and frequently I could get them cheaper online. I chose to shop your stores because online I don't get customer service. Well, now that I'm not getting customer service from Best Buy, I have no more need to shop your stores. I appreciate the relationship that we had in the past, but it is no longer working for me and as such, I will not be bothering you anymore.

On 2/24 I ran errands in the morning and went home at 11 just in case they called and wanted to come early. They did not, that is fine. At 3 pm I got a phone call from a number I did not recognize and thinking it may be the “call ahead” I picked up the phone and said “hello” to which the person replied, ”Oh, by the sound of your new voice, you’re going to be my new best friend!” Which is a very weird thing to say to someone you are dealing with professionally. He identified himself as the manager for the 3rd party installation company, XPO, that would be arriving at my house the next day between 1 and 5, to which I replied, “No, no, they told me it would be between 8-12.

Then my new best friend said, “Yeah lady, that’s not going to happen.” We went back and forth a bit and he said it would likely be between 4-5. I asked whom I needed to call to discuss this with and he said "Best Buy". So I called the store, they transferred me to a manager, who transferred me to customer service who then explained that both windows of time really should have been all day windows and that they typically call the day before with a 4-hour window. It is now 4:15 and the delivery service has not gotten there yet either. Customer service told me they would call the 3rd party installer and call me back. At 4:30 the phone rang and the delivery guy said he would be there in 30-40 minutes, now 1-1:10 past the delivery window.

Around 5 the customer service called back and explained that there wasn’t anything they could do and were sorry, to which I then asked if they would be so kind as to at least refund the installation fee as a courtesy, so I could then compensate our babysitter to make the afternoon rounds with the kids, so that I could be at home for the installation. They said that request would need to be escalated to corporate customer service and they put me in touch with Candita. Candita said that she would refund the installation fee as soon as the install was complete and the delivery guys came. All seemed well with the world. Except that the delivery guys would not take the dishwasher with them since it wasn’t disconnected. I asked who is supposed to disconnect it and they said the installers. It was time for me to go to bed.

On 2/25 I woke up, made a quick breakfast for the kids, cleaned up the kitchen area so that the new dishwasher could be installed, and ran a few errands. We made sure that someone was home the entire day. My husband stayed home in the morning, I returned home around 11 and waited. At 1:40 the phone rang and it was an automated call from Best Buy saying the installer would be arriving in 19 minutes at 1:59. At 2:25 no one had arrived yet. I called Best Buy to make sure they were not lost or mistaken.

The person I spoke with said that they would contact the 3rd party installer and see what was happening. The phone rang and it was Anthony. Anthony had a lovely slur to his voice, seemed tired and annoyed and said he had another call in Litchfield and would be at my house between 4-5 which is what his manager had told me the previous day. I said fine and proceeded to do some chore around the house. 15 minutes later Anthony called back and said he would be here in 20 minutes. For some reason I asked how come so fast? And he replied, “cause I’m quick.”

20 minutes later a very pungent Anthony arrived, my husband has since left the house, I was alone. The first thing Anthony slurred at me was “why did you buy a Samsung, people return these all the time.” I showed him where it was and there was a lot of muttering about them not opening the box and removing the packaging. I asked if he would need help getting it up the 1 stair into the kitchen and he declined and spent the next 45 minutes muttering, crashing about, banging, swearing and futzing. He asked me to turn off the circuit breaker. I stayed in the living room. My husband arrived home and the first thing he asked me was, “is he drunk.” To which I replied, “I think so.”

This is where is gets good. Anthony seemed as though he was getting to the end. The dishwasher was in place, the packaging and old one removed, he was test running it but something was wrong. Every 2 minutes it would shut off, beep and blink error code 4C. I know this because after 10-12 cycles of this happening, I got up, went into the kitchen and looked at the dishwasher. I went back into the living room and looked it up on my phone. 4C is an error code about the hot water line or the water valve located on the back of the machine. I also cross-referenced this with the installation instructions and troubleshooting portion of the manual that came with the machine. I went back into the kitchen and mentioned this to Anthony who then stated that he would check everything before he left. A few minutes later he said, “ok, all set”, he showed me the buttons and left the house.

I went back in started it and at the two minute mark, it shut off started beeping and blinking 4C again. I ran to the phone called Anthony’s cell and asked him to come back. He came back and I showed him and then he said, “Well it a problem with the machine.” I asked him about the valve and he said it was not located at the back but inside the machine, that it was a faulty machine and I would need to get a new one. I went upstairs to call Candita at Best Buy and got another woman on the phone, Candita was gone for the day. I explained what was happening, that the dishwasher was not working, that I thought he was extremely intoxicated due to his belligerence, slurring and odor and that I was not pleased. They told me to let him leave if I felt unsafe and that they would remedy it from here on out and as I went down to let him know he should leave, I found him slumped down on the kitchen floor.

With the customer service agent on the phone, we got Anthony to leave. She explained that she would get this over to a manager and someone would call me back within the hour. Greg called back about an hour later, I told him the story, he said Candita would have to handle it, but he would relay the story to her and no one was available to talk with on Sunday so I would have to wait till Monday.

On Monday morning, I got my kids off to school and prepared myself for what I knew was about to happen, as with very many customer service departments…lots of waiting and explaining. I got Candita on the phone and explained everything, and at this point, she laughed. Did not say "I am sorry", did not offer any kind of apology or compensation for my troubles, but she laughed. She asked what I wanted done and I said, I wanted a new dishwasher, a new installer and I wanted a free two year Geek Squad warranty in case there really is something wrong with the machines and it breaks in a year. She said there would be a new delivery date, a new install date and could not give me the extended service. I told her very calmly that I would really appreciate it if she could try to make the delivery and install on the same date and she said she would look into it.

In the meantime I took a drive. I was ready to come out of my skin. This was crazy and the fact that no one said they were sorry is beyond me. This was unacceptable. I felt abused. I was terrified to have anyone in my home without someone else there, had spent countless hours on the phone explaining this crazy story to no avail and I had spent two full days already waiting for them. Now I was going to have to spend two more AND find a friend to sit with me or make my husband stay home from work?

I went to our local appliance place and asked what they could do about a dishwasher. They quoted me a better price for a better machine and gave me a scheduled appointment time 2 days from then. I went home, called Candita back and explained that I would just like a complete refund and that they could come and pick up the machine. I was told the refund would be processed after the machine is returned to the warehouse and was given the window of Friday for pick up. Are you serious???

On the following Tuesday I checked my credit card statement. No refund had gone through. I called Candita. She said it takes 7-10 business days and to call her back the following Monday if I did not see it. Why on earth should I have to call her back??? Not once in any of this did anyone say to me, “We value you for being such a loyal customer, we want to get your dishwasher installed and we can make sure that our Geek Squad comes and does on such and such a date and we want to offer you a $200 best buy gift card so that you remain a loyal customer.” To which I would have just replied, “thanks that great!” and gone and bought my kids some video games.

Best Buy took 6 days of my life (because I’m counting the days I spent on the phone and the one day I waited for the local place) from me. Best Buy has terrified me of all delivery people or any service people coming to my house for that matter. Best Buy has yet to refund me for the installation fee OR the stupid hose kit which they insist I buy, even though the one that was removed from the old machine was fine AND the one I got from the local place came with one. Best Buy has made NO to attempt to mend the situation and has lost a customer for life. I have never in all my life experienced something so asinine, so disjointed, so poorly managed as my experience with this company. This has been the Worst Buy ever!!!

After 12 minutes, a young lady came on the phone and told me that I would have to send the product back to Sunpak, but she would be glad to e-mail my receipt. I thanked her but told her I had my receipt. I asked if she would just e-mail me Sunpak's customer service number since I was now driving my daughter to tumbling after the long and arduous process. She said she could e-mail me the receipt but not the phone number. I would need to Google that. Guess how hard that was to find? Best Buy's phone system and customer service is the absolute worst that I have ever dealt with in my life. No wonder Amazon and Wal-Mart.com are kicking their butts! I hated the experience and will never, ever, ever buy anything at Best Buy again.

So the Geek Squad works on the computer and agrees that it is defective and replaces it with a new computer same brand and model. Now this is where the fun comes in. I've had this computer for NINE MONTHS and neither Best Buy nor Dell want to take responsibility for it. IT IS ALSO DEFECTIVE. I have spoken to Best Buy Corporate and they refuse to give my money back. Dell wants to give me a REFURBISHED UNIT of the SAME MAKE & MODEL. I've told Dell's escalation team to give me another one of these computers is insane! I couldn't be so lucky as to open two of the same computer and have them both be DEFECTIVE. These computers are manufactured with an inherent DEFECT and have been for well over 2 years. Just read the Dell Community Board. Defective computer should be RECALLED!

I'm beside myself and don't what else to do except bring a civil suit against Best Buy for my money back. I've never worked with such horrible company management in my life. If I were ever to do to a customer what these two companies are doing to me I would fired on the spot! Dell was once an outstanding computer. Now it's nothing more than run of the mill garbage.

That order took two months. The night before it was scheduled for delivery, I got a message from the delivery company saying it was coming. Then, no one came the next day - I waited at home for four hours. Again, I tried to call - hours holding. Listening to the same "we have great service" message 17 times when in fact the service is horrible, gets really old. So I went back to the store. "Oh - sorry, the dryer is going to take longer to deliver as it is at the manufacturer - this is not our fault." "OK, then why did you call to say it was being delivered and then no one showed?" "Oh sorry, that was likely just for the parts required to hook it up." Great. Thanks for keeping me home for four hours waiting with no phone number to call.

We booked another delivery date 2 weeks out. No call, no show. Didn't even try to call this time. Went back to the store (my third visit). They booked another delivery date. This time I got the personal cell of the head of appliance support who called me to say the dryer was in stock and coming. Finally, it was installed early March 2017 - 4 months and probably 25 hours of my time from the original time I ordered it. Please: give a contact that will answer the phone when your order is over $500, call your customer when you deliver damaged goods, don't require they call you, adjust your hold messages so they don't infuriate customers holding for more than 15 minutes, coordinate delivery to give accurate information.

Anyway, our delivery came on the day it was supposed to and on time. However the stove didn't work when they hooked it up. They just went ahead and ordered a new one, fine. No call or anything from Best Buy and then I get email for new delivery for two weeks later which I was not happy but what do you do. The very next day I get a call from a number I didn't know so I ignored it. Same number calls back the next day and I called it back. It was a lady asking for my husband who delivered her fridge to come back because the icemaker wasn't working.

I explained to the lady that my husband was not a delivery person for Best Buy and that we were customers who had appliances delivered. Her Fridge was delivered the same day as mine 2/20. She apologized and said "I have paperwork here with your name, address, phone number and other info on it. HUH?!! I was not mad at the lady and thanked her for letting me know. I WAS LIVID AT THIS POINT!! I decided to email the general manager, Stan **. He responded quickly and took responsibility blah blah and gave us the protection for free and stated he would address the issues with his employees since they dropped the ball on us so to speak. I was a little better after that but still uncomfortable about the info.

Delivery day for the second stove rolls around and that was a whole different experience from the first one. No call confirming and my email that was sent said delivered between 8-12. Nope. At 12:30 I called and of course the rude employees could care less. I finally got the call from the delivery driver and he apologized and said that his paperwork said 12-4. They finally got here at 3 only for this stove not to work. They told me it must be my outlet... mind you my old stove they just unplugged and was working!! I said I doubted that it was my outlet and just leave the stove and get the heck out of my house. I know this stuff was done on purpose because of my complaints!!

I called my neighbor who actually installed my dishwasher and Microwave and asked if he could come check this out. Guess what? My outlet was fine, which I already knew and he looked at the new stove I had in the garage which had a diagram on the back for a 4 or 3 wire hookup. They had it hooked up for the wrong one and also had taken the piece needed to make it work for mine. WOW!!! So they wasted 2 weeks of my time and ordering another stove which obviously had nothing wrong with it. Now I still have my old stove and had already paid the haul off fee.

We called corporate and they said they would have a manager call us. Yeah, the original person Clinton was the one who called this evening and was a total smart ass to my husband and next thing I knew my husband was screaming at him and the guy hung up on him, I know they communicate with corporate and tell them whatever to make it sound good on their end and its my word against theirs. I will not stop fighting though. I will start with a lawyer and see what they tell me to do from there. I already filed complaint with BBB. Maybe Attorney Generals office next. I absolutely am disgusted over this and its obvious good customer service is not what they want to give. I will never buy another thing from Best Buy and advise others not to.

That Thursday was my appointment, so I thought. I received a text and e-mail the afternoon of the 15th telling me my appointment was now on the 23rd. I did not request this change, nor was I asked permission for it. I called in again, quite angry this time, and they explained that they couldn't install because the washing machine wasn't in. I told them the last representative said the machine would be in by the 16th, and that's why she scheduled it for then. Now a representative says it won't be in until the 21st. Now they are offering me inconvenience compensation, but I cannot claim it until the unit is delivered and installed. I was mollified by this, thinking it would be a decent enough sum to make up for the two times I've had to call out of work waiting for this installation. Turns out that's far from the truth.

Finally, the 23rd comes and to my surprise they actually do arrive with the unit. The installation goes quickly and without a hitch, until they get to the dryer. The man explains (rather poorly, we were having some issues understanding each other) that I have the wrong kind of dryer vent for the installation. I need a flexible one. But I bought the materials that came with the appliance on their website! I ask what he means, but he says I'll need to do a dryer vent installation on my own with a flexible vent hose. Foolishly, I just agreed and signed the papers verifying the installation and assumed there was nothing more they could do, and that Best Buy did have such a flexible dryer vent kit. They do not.

After they leave, my landlord comes in and we discuss the installation. I explain that because the dryer was too close to the wall they couldn't install it. My landlord shakes his head and points out that there is a side vent they easily could've installed it with. The installers are long gone. I call Best Buy and am put on hold 4 or so times, each one times out after about 10 minutes and I'm redirected to the beginning of the phone call. Finally, I get a hold of a woman in charge of installation and they explain that they cannot do side vent installations. Something about needing to alter the appliance. In the end, I have a functional washer and a completely useless dryer. I ask about the inconvenience compensation and they offer me $50, to be received in roughly 3 business weeks. That won't be enough to hire a repairman, it won't even be enough to buy replacement parts.

The kicker? I decided to use the washer anyway. On my second load of laundry I noticed a large puddle in the washing machine pan. The part they "fully installed" they did not even install correctly. A complete waste of time and money.

On the day of the delivery the driver called to request a 2:30 delivery. At that time he was told that we were at work and wouldn't be home until 4:15. At 4:02 his dispatch called me and claimed the truck was at my home. I informed the caller that we told the driver that we wouldn't be home until 4:15. Little did the driver know but there was a sixteen year old home from school waiting for the truck. The driver was never at my home yet told his dispatch that he was! I have tried for the past four hours to get this resolved. Making numerous phone calls to both the store and corporate. Have yet to hear from anyone from Best Buy or the third party delivery company. DO NOT BUY APPLIANCES FROM BEST BUY AND PACIFIC.

SO BUYER BEWARE!!! Don't just ask one salesman at Best Buy when you shop there; asked several and read everything (of course, there was nothing on this product saying it expired.) And don't count on getting any help from the "support" group. Even a milk carton has an expiration date on it!!! Couldn't a big company like Best Buy or Microsoft think of putting an expiration date on a product? Simple enough. Lesson learned. Big corporations 1 - Little guy 0!!!

I called the customer service and they said that is what I signed for... As a typical scam, they don't tell you what you will face in 24 months exactly. Who would assume that you would be charged for 20+% of the initial purchase on interest instead of your remaining balance? It doesn't end there. You will have extra 20+ % interest on your remaining balance until you pay it off... Well, I was stupid enough to sign the paper but I think it is a "LEGAL RIP OFF" for consumers.

Best Buy is struggling to stay in the brick and mortar business as circuit city and others are gone. They lost significant market share to Amazon, Target, Walmart and others as we all know. I will never buy their so called extended protection program which is another way of ripping off innocent customers. I know because I was in Consumer Electronics business for 20 years and BBY was one of my customers.

For those who are reading this, DO NOT EVER purchase products with special promotion as it will come and bite you hard... If you can pay it off within 1 year or 2 year for sure, then you are fine but they are not targeting for those people. They target people like me... Lure them to buy more expensive products than you could afford by giving you 24 months no interest option. You end up paying 20% more than you thought. It is far better to use a normal credit card and pay the interest... This company's moral is ill and will not last. I will NEVER shop again at Best Buy... Why not use Amazon with price matching or your local stores that offer better deals? I am going to transfer my balance to my credit card and will close BBY card forever. Adieu Best Buy... You are rotten and will not last long as you do not value normal customers. Hope they go bankrupt very soon.

When she came back, she took care of my transaction. Neither less the problem comes in after she tried to give me a return she messed everything up. The young lady told me that since I had gotten a bundle with the purchase of a (PC) she couldn't give me back my MS Office and I told her that I wanted it back because it is mine and I will use it. She commenced to tell me that she couldn't do so. I asked her to get her manager, so Scott who was the manager on duty he finally comes to the service desk once again after she went and told her side of the story. I explained to Scott that I was refused return of the MS Office at the beginning of coming in the store, now I felt mishandled, and no customer should feel like that.

Scott tried to make it my fault by coming in a trying to exchange the product, he said there had been a miscommunication and I told him that was the reason why I wanted to speak with him first hand, so there wouldn't be any mistakes. Please train your associates and managers better to treat their customers with dignity, we help pay your bills. I need your managers to step out and do their jobs and not put it off on to associates. I'm in customer service and been over 14 years and going to get my Masters in Human Resources and I couldn't not want to get a letter like this to come across my desk. I will not be back to spend money at this place of business anymore. You have lost this customer and I will get the word out to tell my family and friends along with social media about my horrible experience with Best Buy.

After having no assistance from them, I brought the computer into their store going off, making heads turn in our direction. They again denied any wrong doing and refused us any service. We paid over $1119 for this computer. With no hope left and only a week of owning this laptop we sent it into Toshiba where a full report came back stating that one of their employees overclocked the laptop beyond the recommended settings and destroyed the graphics card by playing Halo 3 on it. The file was dated a month before our purchase agreement was made. I battled months to get them to do anything for us, to which they waited for our policy to run out before putting up their hands and claiming "All well."

I had to pay $100 out of pocket to have someone fix this computer to a decent condition, lower the clock settings, which now can only run very little graphics and the card still blacks out the entire system when over heated/stressed. I keep a Cooling Master fan underneath to keep this from happening. Even though this was, a while back I am posting this as a warning to those who purchase from ANY Best Buy store. DO NOT BUY ANY OUT OF BOX COMPUTER/SHELF DISPLAY. You will be taking a hit in the dark oh... and the best part is... I can no longer run this laptop off a battery. THANK YOU BEST BUY, HOPE YOU ENJOYED THE $1000 YOU STOLE!