American Eagle Outfitters Reviews

Very poor customer service, they sent my online return back to me. Perfectly new pants. Nothing wrong with them. No refund. No credit. The pants apparently ran big. I bought normal size and they were too big. No response from calling in or sending email either. They don’t care about their customers. Stick with Gap and Abercrombie. Better quality and customer service. Wish I could give no stars.

So American Eagle thought it was a good idea to run an ad with some “great genes” actress pick? Cute. Nothing says “we’re out of touch” like trying to make eugenics chic. Back in 2010, AE was everywhere. If you weren’t in AE or Hollister, you weren’t part of the “cool” kids. I couldn’t afford much back then, so I had maybe one or two things. I always thought their clothes were overpriced, and seeing the materials now in person… They weren’t worth the hype. Fast forward 15 years: I can easily afford them now… And guess what? Still haven’t bought a single thing.

Dirty store, ugly, cheap merchandise. Just a gross company. The employees all looked like they were on drugs and basically ignored all of the customers. Why do I need to say more? Just to meet a minimum? Silly.

Went to the store to return a pair of pants I didn’t like. Ordered online and when they arrived, they didn’t have a tag on them. They wouldn’t accept the return without the tag because they had nothing to scan. They wouldn’t even take the sku I had found online. Not to mention the store manager was completely unprofessional in how she was handling the customer ahead of me and berated us who were waiting because we weren’t stringing in the right place. This was at the Millbury, MA location at Blackstone Valley tonight 8/19 at around 5:30. I’ll never shop any of the American Eagle brands again.

Writing a review on several items/jean pants that were purchased from their online site, the merchandises, a few different styles of pants purchased were absolutely beautiful, well designed, fit great, good quality. Highly recommend their clothing. They arrived within a short period of time as well. Very happy with their jean. If you need jeans, they are great.

I've been a customer of AE for over 20 years. I wanted to exchange a sweatshirt that was unworn, tags on with the receipt for an in-store credit and was unaware they changed their return policy to a number of days. I asked for a one-time exception because I didn't know about the policy change, and they said they couldn't do it. Several times said our hands are tied nothing we can do….in other words….move on…. I’ve taken parts of another review as similar issue...I'm done with AE and Aerie... after over 20 years. Word of advise AE stores are closing….for a reason….too late for a lot of people but step up for a few left…

I’m very disgusted with American Eagle because I bought a pair of jeans and they didn’t fit so I wanted to go to one of their stores and try them on because I don’t wanna go back-and-forth with the mailing so I sent them back the next day then the Warehouse got them back two days later so I contacted them. You have your Jeans. Put my money back. Oh no, we’re not putting your money back for two weeks. Let me tell you something. It’s 2025. Any other Place you buy clothing or order etc. soon as you return their merchandise, the money is put back in your account. I’m not doing business with these people anymore. They’re a bunch of crooks.

Rude service at the check out, the cashier quite literally just threw the bag at me in a very rude way. Did not feel very welcomed whatsoever. This is the one at Jordan Creek mall. Don’t plan on going back anytime soon!!

I'm very impressed with your ad and your stance, do not back down. That is the United States and the American way. With that being said, please consider getting Sydney Sweeney and Tiffany Spears, together in an ad. I fully expect something in return. That would be an ad for all ads to come, forget the FedEx ad back in the '80s. You can do it. Pernell, **

I spent 4 hours on the phone being sent back and forth one day trying to get them to help me make a purchase with the card that they just approved. I never even got the purchase, they couldn't even figure it out then I called a week later to try again and they immediately sent me to credit card which just sent me in circles on an automated machine that was completely useless and the girl hung up on me and didn't even let me explain. They're extremely rude and don't listen and they keep you on the phone acting like they can help you when they really have no idea how to help you. Nobody there knows what they're doing, extremely disappointed. I love their brand and their clothes but their service sucks.

American Eagle filled out my address automatically at checkout and listed it as the wrong address and couldn’t be changed. It’s been two weeks today since I’ve ordered and still no sign of the package. I try to get ahold of customer support and am met with silence or unhelpful answers from the AI helper. Seriously will never order from Them again. They never get orders right or on time and I used to spend so much money there. It even shows as delivered, but has not even seen my doorstep. I have camera footage that they haven’t been here also.

Absolutely terrible. Placed an order of five items all in stock. The shipping had it in my town, then showed it mis-shipped, then it was out for delivery. The last update shows it is in Florida (out for delivery) and I am in Michigan. Contacted customer service who offered a coupon but said they had to wait 14 days after it stopped moving for it to be considered lost. I noted that it was going to be delivered in Florida and was told no refund if it was delivered. Again Florida vs Michigan...not super close.

I had the most horrible experience at AE store in Memorial Mall, Houston today. I brought the return items with tags that I bought online with my PayPal account, but the CSR did not accept my return because my cards were not connected to my Apple Wallet?! What? I have never heard about something like that. I told them I bought through my PayPal, my cards attached to PayPal but they still insisted on my Apple Wallet. It’s extremely frustrating. Unprofessional and rude service. Never again will buy at American Eagle and will tell all my friends to avoid this unpleasant store where CSR are irresponsible, arrogant, and not knowing the return policy. 0 stars!!!

I performed a return via their return portal, making sure to elect to receive a refund back to my payment type. However, once the refund was processed, they decided to refund my purchase with store credit. I have no use for store credit. I have corresponded with their customer service department and they are insisting that I must keep the store credit. I am going to file a chargeback with my bank.

I had purchased a jeans from American Eagle. After two weeks there was a patch in pant. Then I checked with the store for exchange. They were claiming it was not their fault and claiming customers fault. Even I have wore it only twice and got this problem. Please make sure to check if the quality is really good and I had a bad experience with the store.

I am very disappointed in American Eagles jeans quality. I have been buying their men’s Air Flex jeans exclusively for many years now because of the comfort and fit. Recently I have had at least 4 pairs of jeans fail (rip) at the exact same seam in the crotch area. The rest of the jeans are fine and barely show wear. I reached out to customer service about the issue after several pairs failed and they were no help at all. I sent them pictures, receipts, batch numbers, etc. and after all of the email exchanges they got back to me and said they were unwilling to help. Nothing… No apology, no offer to replace them, not even a discount for another pair! They are not tight, they are comfortably loose, so that is not the issue.

I purchased two pair of jeans from AE. When they arrived I tried them on. They were almost a good fit so I washed them thinking they would shrink a bit, the waste did not shrink. I contacted AE by message service and the rep said, yes I had 30 days I could return them and I could take them into the store or do a shipping return. I took them to the store to find out from a man named Parker, if the tags had been removed they were no longer returnable. I pointed out that I cannot wash them to determine shrinkage with the tags left on.

If I could put zero stars I would!! Although I feel their jeans are well made there is no concession for defects that become apparent after being washed, i.e. defective dye job. The jeans that had been washed but still have yet to be worn look like they have bleach spots front and back. After attempting a store return (where the manager was very curt and not empathetic in any sense) I went as directed through customer care, who initially told me to send back the jeans for a refund. However I quickly got a return email saying the jeans were being sent back to me because they had been washed and the tags were no longer on them (who washes their jeans with the tags still on??).

DON'T BUY. They cheat. I never received my order. I tried contacting customer service several times via email, giving them all of the required documentation/proof. No refund or reorder. HORRIBLE CUSTOMER SERVICE. Wasted my time. What a shame because I really liked their products. Go elsewhere.

I never received my order which was placed 12-15-2024 $105 and was charged on my credit card for over a months. I was told by a csr I didn’t place the order correctly but the order was placed perfectly that it went through to Credit card and charged me. I was told by another csr the items were out of stock so therefore they were never shipped. I place multiple online orders with other companies and that was my first time placing an online order with American Eagle. I will not be ordering with American eagle again. This issue has taken over a month of back and forth of me gathering evidence and placing phone calls to Klarna, American Eagle , and My Apple Card making disputes. And My daughters were out of a Christmas present that they wanted really bad. I will rate this company as the Worse Customer Service!!

Bought my daughter a $30 American Eagle VERY basic shirt. It was worn and washed one time when it had fuzzies all over it. When I went to return it, they would not give my money back. They exchanged the item for another shirt. This is the 2nd time this happened. It's H and M quality at high prices. Done with this store.

I agree with others. On hold again for over 30 minutes a Samantha who has failed us. We were Eagle buyers for 14 years for our daughter. Never again. We were sent gifts I purchased wrinkled .. Obviously worn before. .. Two dresses, a top and a jacket. Horrible. "Crappy". That is all I can say. We do not have refund. Was on hold for over 3 hours in a week. Yesterday asked for supv as the rep yesterday said, "You returned but we are not giving to going to give you your money for 2-3 weeks." They are not allowed to steal. 'One item' they decided 'we are putting on a gift card'. I do not want a gift card. We will never buy again. Now my other items 120 dollars still do not have yet. I mailed the same time from USPS and Samantha rep will not help me. Sarcastic. Cutting me off.

After 15 years as customers, it was impossible to get refund for a single pair of jeans ($65). Others items were ok, but On one item, tags was not attached (but were in the box) Literally and totality ALL jeans I have got from EA: ALL for part 15th years! I hate shopping so I was all in with only American Eagle…. The circumstances around this zealous refusal are fascinating, and quite representative of the lack of recognition towards their customers: Scrooge Inc 2.0… Email sent by the company on Christmas Eve December 24 + categorical refusal on December 25 to refund. I wrote long email with details with respect and I told exactly what happen.

**So we find out she's the manager.. Terrible! Very rude employee..Hey NIKKY!! You really shouldn't get rude with other customers just because another customer was making you mad.. Get it?! Take it out on the person you were talking to.. Oh wait you did and she left mad so you came over and got rude with my daughter when she just asked a question about a return. I did delete your picture just so you know! But we remembered your name sooo..off to corporate now.. HAVE THE DAY YOU DESERVE SWEETIE!

They won't ship my product. They won't return my money. Can't get a refund without doing a return, yet they hold my order up without shipping. I am stuck in limbo. Customer care takes longer than 72 hours to respond to emails.

I've been a customer of AE for over 20 years. I wanted to exchange pants that were unworn, tags on with the receipt for a different color, and was unaware they changed their return policy to a number of days. I asked for a one-time exception because I didn't know about the policy change, and they said they couldn't do it. They sent me through hoops to call customer service, who wrote up a report and said I'd get an email. After all that, I got a generic email where they didn't even reference my personal case.

My daughters and I were racially profiled and I’ve never felt so humiliated and disrespected by an organization before. I purchased the two items my daughter picked out and I put the items I had in my hands back on the rack. I will never set foot in American Eagle Outfitters ever again.

Last week I purchased a few products from the store. Today I came back to return only one of the clothing items (tag and details were still on item) but unfortunately, I lost the receipt but had the credit card statement. The young girl at the store location at Pembroke Pines Mall said that only exchange for same item without receipt was allowed. I asked if I could maybe get a store credit and she said no with not a good attitude.

Poor customer service. American Eagle/Aerie are only concern with their business. Forget customer satisfaction. Their return policy is senseless. They prefer losing a loyal customer over return or exchanging $40 worth of their product. I wouldn't consider buying from Aerie, again. Bought a two-piece workout shorts. I had tried them on and they fit well, so I removed the tags. Come to find that when I actually wore the two piece for my workout session, the shorts ride up, giving an uncomfortable wear. I wasn't aware that would be happening. The quality, obviously, isn't good. Also, I had purchased the yoga cross-over long leggings and again, they slip down with movement, which had been a disruption having to re-adjust the bottoms.

I bought a pair of pants 1 month ago and wore them twice. On the second time my mom told me there's a rip in the butt so my 70$ pair of pants have a hole already after only wearing them twice ? And it's not like I'm wearing them for 13 hours. It's for 2 hours max. I go to where I bought them a month ago. The girl tells me, "No tag no receipt and you wore them. We can't take them back." So you mean to tell me my 70$ pair of pants are just ruined? I'll never buy another pair of pant from this company again. I wonder how long my other ones I bought the same day will last. Don't even want to wear them. Crappy customer service. Other stores return policy are so much better. What a shame.

I have been a customer for many years and today, I will no longer purchase from American Eagle moving forward. I placed an order and a week later, there is NO shipping information, other than "label created". Label created does NOT mean they have received the package. I reached out to customer service after 6+ days and they informed me that I would have to wait for 14 days before they can do anything to resolve the issue. This order is for my child's new school year. I now have to go to a new store and purchase and I still have NO refund. I would have to call again to receive a refund, after 14 days! Unacceptable!

Was trying on jeans at the Fremont, IN outlet store (was put in room by a worker) and a few minutes later another worker in a white skirt and green shirt begins to unlock and open my door for another customer. I pushed it back shut when she unlocks it again and pushes it open farther. I say, excuse you and her snotty toned sorry, lost a sale and what was a loyal customer who bought clothes for myself and son. Shame on you!!! Never will purchase from American Eagle again. Good thing I’m not a “sue happy” type person.

I did an online return and chose the instant credit option. It states in American Eagle’s Policy: “ Instant Credit Return simply allows customers to select new items in exchange for previously purchased items that they are returning, prior to the previously purchased items being returned to AEO.” They also tell you you have 14 days to return or they’ll charge you for the amount of the credit you were given. I returned the items to the shipping carrier within 24 hours of starting the return but I never got an email with the instant credit.

You need to train your staff to make sure the fitting room isn’t occupied especially with being co-Ed. There should be more than a knock on the door to make sure it is available. My 14 year old daughter was in one changing and was almost walked in on with a grown man standing there and waiting to go in!! Your prices are high so hire someone to be in charge in there. If I wasn’t there, the outcome would have been bad!! The district leader didn’t even have a legitimate response and made it out that it would of been my daughter’s fault!

American Eagle's service is terrible. No notification that my package was late, lost or anything and I still have no idea what’s going on after talking to someone. I will never shop here again as the customer service is terrible. I made my order May 14th. Said it would be here may 17th. Haven’t heard anything since the 16th and it is now the 27th. Very unprofessional customer care. Hope this doesn’t happen to the next person that orders a pair of shorts that he wanted to wear for a holiday weekend that never makes it to them.

Purchased some shorts and pants last week. Mona the sales lady was so helpful! It was fun! I had to return a few items about a week later and was so happy when they were able to do the transaction so quickly without a receipt. They just used my email address. Great experience!

The brick and mortar store at my mall is really nice, however I think the quality of the jeans is atrocious. I have gone through more than my fair share of American Eagle jeans in the past year while my ol' trusty Tyndale and Carhart work pants are more than fine still. Only buy if you like skinny jeans that show off your **.

I came in to shop for my girlfriend's birthday and I wasn't sure what I wanted to get her. Employee Taylor ** came up, was super friendly when greeting me and asked how she could help me. She immediately took me around the store to show me some options. I grabbed two tank tops for my girlfriend, and said I needed one more gift. She showed me what she thought would be a great gift; an orange summer dress. I'm so excited to give these items to my girlfriend. Taylor was a big help.

I ordered a pair of jeans and received some strange pants. Then after contacting customer service the best they can do is give me a refund after 5-7 business days, of which I now have to waste my time driving 15 miles to the nearest FedEx to mail the screwed-up order back to them. DO NOT do business with this trash company! They are not the same company that used to have stores in shopping malls. Horrible experience!

I took my son shopping at 3-13-24 at that store. As soon as we enter the store, staff acknowledge us. I ask one staff if they had anything for myself in petite since the pants were so long. They asked the manager, January, who said not in the store by online which I was not aware of. She said that I can try on things for the look and then they could order it for me, if I like. I even found items online that were less and she honored it. We picked one things and said we still looking at other stores, she said I hold it for you and i can come back. Well, I ended up going to Aeropostale (philly mills) where the customer services was awful, they had some deals but cashier wouldn't honor anything and very rude, earlier that month I went to the one Willow Grove they were great. So we went back to AE and bought a whole bunch of stuff because January was so nice and she gave us the prices from online. I will never shop at that Aeropostale store and I told my friends. Customer service means so much more to me. January from AE was so professional and has a great personality. I will definitely go back.