American Eagle Outfitters Reviews

I am a long-time American Eagle/Aerie customer and am posting this review to document a serious issue with misrepresented expedited shipping and fulfillment delays. I paid for overnight shipping with a promised delivery date of the 29th and as of right now (the 28th), my order is sitting in American Eagle’s own warehouse and has been for over 24 hours with no movement, making on-time delivery impossible. When I contacted customer service regarding this matter, they tried framing it as a carrier issue, when in reality the package was not handed off in time. I also have a separate order where I paid for 2-day shipping that has not shipped at all.

Updated on 12/22/2025: This is a continuation from my last review. I had to keep calling on my refund. Today is Dec 22nd 2025, they finally decided to process my refund yesterday Sunday Dec 21st after calling, I’m even more annoyed they decided to refund me back on a digital Store credit card. First of all, I had no intentions of ever doing business here anymore and you decide to force me as a customer to spend my refund money on your items. You guys are horrible and thirsty for people's money. I’m so upset that they did this to me!

I have recently visited American Eagle and was very satisfied with the overall experience. The staff were friendly, attentive and knowledgeable about the products and ongoing promotions. They greeted me as I entered offered assistance without being pushy and help me find the right sizes and styles. The store was clean well organized, and easy to navigate which made browsing enjoyable. Sales pricing were clearly marked there were several attractive deals such as buy one get one offers in seasonal discounts.

I purchased online a pair of jeans for my daughter for a small sale price. Two days later that same pair of jeans was 40% off. The difference cannot be refunded because the original cost was a sale price. When pushed I was told I could return them, get a refund for the entire cost and then rebuy them at the sale price. Since I am handicapped this option will not work - drive to the store, wait in line and hope they have the style and size I need OR pay for postage and return the item and repurchase the jeans at the sale price. Case closed.

An absolute joke. I had to make a replacement order for an order that arrived damaged and with holes in it. The replacement was SUPPOSED to be shipped with 2 day shipping. Label was created 5 days ago and there's been NO UPDATES on the tracking at all and they have the audacity to tell me to wait 14 days???? Terrible customer service.

Worst customer service I have ever experienced! I ordered online 5 items, what they sent was 2 items not even on my order. I called to get my items sent to me that they failed to do and it was a nightmare. Couldn’t speak English enough to understand them and they had no clue what to do. It took over 3 hours and 3 different phone calls and in the end they acted like they were doing me a favor. They kept saying we aren’t responsible for lost or stolen items which this was not the case. They sent me someone’s items and mine went elsewhere. What a joke! I have bought from them for years but it’s about to come to a halt due to this incident.

I have been a customer for 25 yrs.. My last purchase was 2/25 I bought 5 pair of Jeans. I go to college sit in a classroom 2 days a week for 2 hrs and 2 days a week for 5 hrs.. Mind you sitting in a classroom, sitting in a car to drive home. Last week my jeans in the crotch area started to rip. so where the personals are I have now big tares in 2 pair of Jeans and the last 3 on the way. Being a college student budgets are tight.. My other jeans I wore in high school for 5 yrs which are two small now. Out lasted these Jeans.. Their quality in clothing has gone down hill. Even the shirts I purchased have tiny wholes. I was like what is going on? Asked my mom what's up? She was shocked. We will no longer be purchasing Jeans and shirts from American Eagle. The quality of clothing no longer last. 9 months for jeans. It's a shame.

Company has dishonest employees! I returned two pairs of jeans with tags and stickers still on them. I received an email that my returns being returned to me and no refund be given because there’s no tags attached to the jeans. Their employees took the tags off so that way their company can make more money! Absolutely ridiculous and backhanded!

Purchased a pair of khakis for one of my sons. AE charged my card and sent an email that it was going to ship. NEVER shipped. When I asked about it, they claim they don't keep order history that long, so there's nothing they can do about it. I am fine if they can't offer a refund because I appreciate my card info not being on file. However, the khakis are still in stock and they won't send the pair I ordered OR offer store credit. The order was not lost in the mail, delayed, or is in transit. It was never shipped, and they claim they cannot do anything about it.

I purchased a from AE a sweater around 11 pm online on sale. The next day, the same sweater was reduced 30%. I was told I cannot get a price adjustment on a sale item. I have never heard of this! Poor customer relations!!!

American Eagle failed to deliver my package on two occasions. Both times, the tracking says delivered, but I never received any packages. At this point, I don’t believe my order was ever fulfilled. Sadly, this was my first and last time ordering from American Eagle. Absolutely terrible customer service.

I purchased jeans from AE online. I took them to a store the following day to return them because I didn’t like them at all. When I got to the store, the employee pointed out that there were no tags (they were sent to me this way). He refused to take them back. I have gone around and around with customer service for days and they refuse to accept the return because if no tags (that they didn’t have on the pants when they sent them to me!). They were clearly not worn and had the waist band tag and sticker on them. I would never order jeans from AE again which is sad because I have been shopping there for 25+ years. They are essentially stealing their customers’ money in the name of their “return policy” even when it was their own mistake. Now I am stuck with $60 jeans I don’t want.

I recently encountered a frustrating issue with American Eagle's customer service regarding a return for a pair of jeans from an online order. While trying on the jeans in a careful and normal manner, one of the paper tags accidentally ripped off. Importantly, the sewn-on waistband tag and the sticker tag remained fully intact, and the jeans were in pristine, unworn condition—clearly suitable for resale.

***BEWARE*** AE's customer service has really gone to SH!T. I placed an online order for almost $400 for my daughter's school clothes. Not only was it shipped to the wrong address but it was delivered to a ACOMPLETELY DIFFERENT address. Obviously I understand that that might not be part of the control but it's how they've handled it. I've spoken to more than 10 different reps in the last two weeks. They keep telling me it's going to be escalated and that they're going to get to contact me back. I've yet to be contacted. I was just speaking with a customer service representative that kept interrupting me the point where I had to ask her to stop. I've been buying AE clothes since I was in high school and now I'm purchasing them for my daughter. What a disgrace this company has become.

Very poor customer service, they sent my online return back to me. Perfectly new pants. Nothing wrong with them. No refund. No credit. The pants apparently ran big. I bought normal size and they were too big. No response from calling in or sending email either. They don’t care about their customers. Stick with Gap and Abercrombie. Better quality and customer service. Wish I could give no stars.

So American Eagle thought it was a good idea to run an ad with some “great genes” actress pick? Cute. Nothing says “we’re out of touch” like trying to make eugenics chic. Back in 2010, AE was everywhere. If you weren’t in AE or Hollister, you weren’t part of the “cool” kids. I couldn’t afford much back then, so I had maybe one or two things. I always thought their clothes were overpriced, and seeing the materials now in person… They weren’t worth the hype. Fast forward 15 years: I can easily afford them now… And guess what? Still haven’t bought a single thing.

Dirty store, ugly, cheap merchandise. Just a gross company. The employees all looked like they were on drugs and basically ignored all of the customers. Why do I need to say more? Just to meet a minimum? Silly.

Went to the store to return a pair of pants I didn’t like. Ordered online and when they arrived, they didn’t have a tag on them. They wouldn’t accept the return without the tag because they had nothing to scan. They wouldn’t even take the sku I had found online. Not to mention the store manager was completely unprofessional in how she was handling the customer ahead of me and berated us who were waiting because we weren’t stringing in the right place. This was at the Millbury, MA location at Blackstone Valley tonight 8/19 at around 5:30. I’ll never shop any of the American Eagle brands again.

Writing a review on several items/jean pants that were purchased from their online site, the merchandises, a few different styles of pants purchased were absolutely beautiful, well designed, fit great, good quality. Highly recommend their clothing. They arrived within a short period of time as well. Very happy with their jean. If you need jeans, they are great.

I've been a customer of AE for over 20 years. I wanted to exchange a sweatshirt that was unworn, tags on with the receipt for an in-store credit and was unaware they changed their return policy to a number of days. I asked for a one-time exception because I didn't know about the policy change, and they said they couldn't do it. Several times said our hands are tied nothing we can do….in other words….move on…. I’ve taken parts of another review as similar issue...I'm done with AE and Aerie... after over 20 years. Word of advise AE stores are closing….for a reason….too late for a lot of people but step up for a few left…

I’m very disgusted with American Eagle because I bought a pair of jeans and they didn’t fit so I wanted to go to one of their stores and try them on because I don’t wanna go back-and-forth with the mailing so I sent them back the next day then the Warehouse got them back two days later so I contacted them. You have your Jeans. Put my money back. Oh no, we’re not putting your money back for two weeks. Let me tell you something. It’s 2025. Any other Place you buy clothing or order etc. soon as you return their merchandise, the money is put back in your account. I’m not doing business with these people anymore. They’re a bunch of crooks.

Rude service at the check out, the cashier quite literally just threw the bag at me in a very rude way. Did not feel very welcomed whatsoever. This is the one at Jordan Creek mall. Don’t plan on going back anytime soon!!

I'm very impressed with your ad and your stance, do not back down. That is the United States and the American way. With that being said, please consider getting Sydney Sweeney and Tiffany Spears, together in an ad. I fully expect something in return. That would be an ad for all ads to come, forget the FedEx ad back in the '80s. You can do it. Pernell, **

I spent 4 hours on the phone being sent back and forth one day trying to get them to help me make a purchase with the card that they just approved. I never even got the purchase, they couldn't even figure it out then I called a week later to try again and they immediately sent me to credit card which just sent me in circles on an automated machine that was completely useless and the girl hung up on me and didn't even let me explain. They're extremely rude and don't listen and they keep you on the phone acting like they can help you when they really have no idea how to help you. Nobody there knows what they're doing, extremely disappointed. I love their brand and their clothes but their service sucks.

American Eagle filled out my address automatically at checkout and listed it as the wrong address and couldn’t be changed. It’s been two weeks today since I’ve ordered and still no sign of the package. I try to get ahold of customer support and am met with silence or unhelpful answers from the AI helper. Seriously will never order from Them again. They never get orders right or on time and I used to spend so much money there. It even shows as delivered, but has not even seen my doorstep. I have camera footage that they haven’t been here also.

Absolutely terrible. Placed an order of five items all in stock. The shipping had it in my town, then showed it mis-shipped, then it was out for delivery. The last update shows it is in Florida (out for delivery) and I am in Michigan. Contacted customer service who offered a coupon but said they had to wait 14 days after it stopped moving for it to be considered lost. I noted that it was going to be delivered in Florida and was told no refund if it was delivered. Again Florida vs Michigan...not super close.

I had the most horrible experience at AE store in Memorial Mall, Houston today. I brought the return items with tags that I bought online with my PayPal account, but the CSR did not accept my return because my cards were not connected to my Apple Wallet?! What? I have never heard about something like that. I told them I bought through my PayPal, my cards attached to PayPal but they still insisted on my Apple Wallet. It’s extremely frustrating. Unprofessional and rude service. Never again will buy at American Eagle and will tell all my friends to avoid this unpleasant store where CSR are irresponsible, arrogant, and not knowing the return policy. 0 stars!!!

I performed a return via their return portal, making sure to elect to receive a refund back to my payment type. However, once the refund was processed, they decided to refund my purchase with store credit. I have no use for store credit. I have corresponded with their customer service department and they are insisting that I must keep the store credit. I am going to file a chargeback with my bank.

I had purchased a jeans from American Eagle. After two weeks there was a patch in pant. Then I checked with the store for exchange. They were claiming it was not their fault and claiming customers fault. Even I have wore it only twice and got this problem. Please make sure to check if the quality is really good and I had a bad experience with the store.

I am very disappointed in American Eagles jeans quality. I have been buying their men’s Air Flex jeans exclusively for many years now because of the comfort and fit. Recently I have had at least 4 pairs of jeans fail (rip) at the exact same seam in the crotch area. The rest of the jeans are fine and barely show wear. I reached out to customer service about the issue after several pairs failed and they were no help at all. I sent them pictures, receipts, batch numbers, etc. and after all of the email exchanges they got back to me and said they were unwilling to help. Nothing… No apology, no offer to replace them, not even a discount for another pair! They are not tight, they are comfortably loose, so that is not the issue.