American Eagle Outfitters Reviews

I have been a customer for many years and today, I will no longer purchase from American Eagle moving forward. I placed an order and a week later, there is NO shipping information, other than "label created". Label created does NOT mean they have received the package. I reached out to customer service after 6+ days and they informed me that I would have to wait for 14 days before they can do anything to resolve the issue. This order is for my child's new school year. I now have to go to a new store and purchase and I still have NO refund. I would have to call again to receive a refund, after 14 days! Unacceptable!

Was trying on jeans at the Fremont, IN outlet store (was put in room by a worker) and a few minutes later another worker in a white skirt and green shirt begins to unlock and open my door for another customer. I pushed it back shut when she unlocks it again and pushes it open farther. I say, excuse you and her snotty toned sorry, lost a sale and what was a loyal customer who bought clothes for myself and son. Shame on you!!! Never will purchase from American Eagle again. Good thing I’m not a “sue happy” type person.

I did an online return and chose the instant credit option. It states in American Eagle’s Policy: “ Instant Credit Return simply allows customers to select new items in exchange for previously purchased items that they are returning, prior to the previously purchased items being returned to AEO.” They also tell you you have 14 days to return or they’ll charge you for the amount of the credit you were given. I returned the items to the shipping carrier within 24 hours of starting the return but I never got an email with the instant credit.

You need to train your staff to make sure the fitting room isn’t occupied especially with being co-Ed. There should be more than a knock on the door to make sure it is available. My 14 year old daughter was in one changing and was almost walked in on with a grown man standing there and waiting to go in!! Your prices are high so hire someone to be in charge in there. If I wasn’t there, the outcome would have been bad!! The district leader didn’t even have a legitimate response and made it out that it would of been my daughter’s fault!

American Eagle's service is terrible. No notification that my package was late, lost or anything and I still have no idea what’s going on after talking to someone. I will never shop here again as the customer service is terrible. I made my order May 14th. Said it would be here may 17th. Haven’t heard anything since the 16th and it is now the 27th. Very unprofessional customer care. Hope this doesn’t happen to the next person that orders a pair of shorts that he wanted to wear for a holiday weekend that never makes it to them.

Purchased some shorts and pants last week. Mona the sales lady was so helpful! It was fun! I had to return a few items about a week later and was so happy when they were able to do the transaction so quickly without a receipt. They just used my email address. Great experience!

The brick and mortar store at my mall is really nice, however I think the quality of the jeans is atrocious. I have gone through more than my fair share of American Eagle jeans in the past year while my ol' trusty Tyndale and Carhart work pants are more than fine still. Only buy if you like skinny jeans that show off your **.

I came in to shop for my girlfriend's birthday and I wasn't sure what I wanted to get her. Employee Taylor ** came up, was super friendly when greeting me and asked how she could help me. She immediately took me around the store to show me some options. I grabbed two tank tops for my girlfriend, and said I needed one more gift. She showed me what she thought would be a great gift; an orange summer dress. I'm so excited to give these items to my girlfriend. Taylor was a big help.

I ordered a pair of jeans and received some strange pants. Then after contacting customer service the best they can do is give me a refund after 5-7 business days, of which I now have to waste my time driving 15 miles to the nearest FedEx to mail the screwed-up order back to them. DO NOT do business with this trash company! They are not the same company that used to have stores in shopping malls. Horrible experience!

I took my son shopping at 3-13-24 at that store. As soon as we enter the store, staff acknowledge us. I ask one staff if they had anything for myself in petite since the pants were so long. They asked the manager, January, who said not in the store by online which I was not aware of. She said that I can try on things for the look and then they could order it for me, if I like. I even found items online that were less and she honored it. We picked one things and said we still looking at other stores, she said I hold it for you and i can come back. Well, I ended up going to Aeropostale (philly mills) where the customer services was awful, they had some deals but cashier wouldn't honor anything and very rude, earlier that month I went to the one Willow Grove they were great. So we went back to AE and bought a whole bunch of stuff because January was so nice and she gave us the prices from online. I will never shop at that Aeropostale store and I told my friends. Customer service means so much more to me. January from AE was so professional and has a great personality. I will definitely go back.

Purchased two pairs of pants on October 12, 2023. 3 months later one of those pants got a hole back of crotch area. I would not recommend their pants. I would suggest paying more for pants that will last you more than 3 months. Not worth it.

I returned some American Eagle jeans without being washed or used in any way and requested a refund to my original method of payment. Once they received my return, they refunded a used amount of money from a promo ($14)...so they have my information and are able to refund my money. However, they placed my money onto a store gift card. I have requested and demanded a return of my money at least ten times and they continue to refuse! They stole over $50 from me. Buyer beware!!!

Customer service at this company is deplorable. I just got done chatting with one of their customer service reps that was clearly unable to help me and instead of getting help, she decided to just become rude, disrespectful and kept asking me to verify who I was even though I did several times. Honestly unbelievable. I will never be purchasing from this company again.

On January 2, 2024, I went to AE at Metrotown to purchase jeans. Razinah, lovely lady at the Fitting Room, went over and beyond to help me with the perfect fit. I could not thank her enough. Will go back to that store because of her :)

Terrible experience today at store #02236 with store manager Louis around 3pm. I felt ambushed by the (4+) associates to be asked if I needed assistance from the moment I walked in. I picked up 3 sweatpants and 3 sweaters and proceeded to the check line. I was 3rd in line and was approached by Louis asking if he can take my clothes to fold for the cashier to get the line moving along. I gave him the clothes and was called to check out. I explained my experience to the cashier and she was extremely apologetic.

Their shipping is the worst! You pay for items you never get. You would think they would have it together being American eagle and all but they don’t! Not at all. I placed an order. They said it was delivered. Never got it. I’ve placed two more orders since and still have yet to get them!

I ordered 6 pairs of jeans on Sept 21, 2023. It is now October 10th, and they still haven’t arrived despite a follow up call 2 weeks ago to find out why I had not received my order when stated. In the meantime, I have a credit card bill that I have to pay for a product I never received. AE should be investigated for consumer fraud.

Shipping is horrible. I ordered from AE, Fashion Nova and Shein the same day. AE was the first order I placed and the only order I paid $15 for expedited shipping for. My orders from the other to stores were delivered today. AE has still not even shipped my order yet and today is the day it was expected to be delivered. I only ordered one pair of shorts from AE, ordered multiple items for the other stores. How long does it take to ship one item?

You would expect a big chain such as American Eagle would provide good shipping services, but they are terrible. They cancel orders without notifying you and neither providing an explanation. If they do ever ship, it’s very late after estimated date and incomplete orders. Of retail chains I believe they are the worst.

Horrible shipping! Shipping company lost my items twice, but "accidentally" closed out both items saying they had been delivered. (Confirmed via a call to the shipping company). AE refuses to refund my second order saying they already provided a refund once. No one in Customer Service can help. Horrible service. I will never order from them again.

This company and their stores are a disgrace. No wonder why they are closing stores, they are rude, unprofessional and rip offs, I ordered from them. Order was missing item. Wouldn't resend or refund. Run.

Daughter’s pants pilled up. AE requires receipt to return/exchange defective merchandise. Manager in customer service said I should save my AE receipts because defective merchandise happens. Not buying from them again. A huge inconvenience when it was AE’s fault for selling bad merchandise.

I bought 2 pairs of jeans. They didn't fit well. I had to PAY to ship them back (because the store near me closed without warning). I shipped them 12/29/2020. They didn't arrive till 1/8/21. When I asked when I would received the credit to my card they said it will be over a month. A MONTH!! This place is awful. I could understand if I didn't pay to return them, but I PAID and now I have disputed with my credit card company. Don't buy from this company.

I ordered a gift card Christmas Eve to be sent via text that day. The recipient still has not received the notification as of Dec 30th. I have called them three times to rectify the situation and nothing has been done. This has happened to my daughter as well, the recipient was not notified and we could not get our money back! Do not order gift cards from this company!

I placed an order from American Eagle online for Christmas gifts. I ordered early in November to guarantee I'd get them in time. I ordered 3 items. When it was shipped it was split up into to shipments. I got part of my shipment quickly. The other parcel showed it arrived at the Canadian border. It was scanned but it never provided any tracking info. I never received my parcel. I did get a refund. I reordered but one of the items was now unavailable. Disappointing. Now the same thing has happened again. It gets delivered to Mississauga, ON - scanned. Then after that no tracking info. No delivery of my parcel. I've ordered online for many years and from all over the world. I've never had a parcel not be delivered. Until now and from the same company twice. Is it the company's error. Not labeling correctly? Or the delivery service. Just odd. And irritating. So now I can't even reorder because the item is no longer available. And where are those two parcels?

Order was placed on Dec 2nd, never got to USPS, was stuck at pre-shipment. Contacted them multiple times to why hasn't it ship and was told to wait 24-48hrs it will be handled. Today when I contact them again, I was finally refunded but was told to use a different address and they are not able to refund further non-received packages, hinting it was my fault it didn't arrive when the package never got to USPS. The customer rep Darius disconnected me when I asked about the $15 rewards I used. 2nd representative Autumn also disconnected when it became difficult for them to answer. I guess this is the new American Eagle. I had taken screenshots of the chat, too bad I can't seem to attach pics on here. Overall, AE was great, not so much now.

I ordered a pair of jeans for my niece's birthday on August 24 with expedited shipping so I could have them for her when we celebrated. The site indicated that the jeans would arrive on August 26th. By August 26th, the label with UPS had been created, and had not moved. I gave it until the 28th to see what was going on, assuming there had been some sort of delay. The customer service person on live chat said that she couldn't tell me where the package was coming from, and that I should wait until Monday. My expedited shipping cost was refunded. I waited until Wednesday, and was again told to wait by two different customer service representatives.

My first time online shopping, among other companies on the same day, was with American Eagle. Unlike those others (I have reviewed here elsewhere) I found AE to be a completely different experience altogether. AE kept me informed at every stage, delivered when promised albeit with three different packages, I guess coming from different locations, but at least I knew what was going on at all times and they arrived on time. The jeans are absolutely fantastic, better than I expected, I got four pairs, and the shirts are beautiful too.

I shopped at AEO in person, collecting points on my account. This allowed me to get free jeans and bras regularly (purchase 5 get 1 free). Not to mention their constant BOGO offers. Online, because I had spent enough money there I got extra access. Allowing me to shop online with free shipping. This also gave me access to even more sales online. Products arrived shortly even during the pandemic, which I cant say for other companies.

I had parts of a few orders that were delivered the same day. I didn’t get them. AE said, "Too bad we won’t refund you." According to the shipping company (AE refuses to contact them so I did) they were most likely stolen and to file a claim with the company that sent them. I also worked out a better option for future deliveries in case I’m not home. I sent a copy of my email conversations with the shipping company to AE. I finally got Told they would refund the items, but I only got refunds for 3/5 items. I was also promised a discount for the hassle and did not get it. They now don’t respond to my emails. I’m sad because I love the products. I’m using my reward and then I’m done with them. Just such a horrible experience. I do not recommend buying online from them AT ALL.