American Eagle Outfitters Reviews

American Eagle filled out my address automatically at checkout and listed it as the wrong address and couldn’t be changed. It’s been two weeks today since I’ve ordered and still no sign of the package. I try to get ahold of customer support and am met with silence or unhelpful answers from the AI helper. Seriously will never order from Them again. They never get orders right or on time and I used to spend so much money there. It even shows as delivered, but has not even seen my doorstep. I have camera footage that they haven’t been here also.

Absolutely terrible. Placed an order of five items all in stock. The shipping had it in my town, then showed it mis-shipped, then it was out for delivery. The last update shows it is in Florida (out for delivery) and I am in Michigan. Contacted customer service who offered a coupon but said they had to wait 14 days after it stopped moving for it to be considered lost. I noted that it was going to be delivered in Florida and was told no refund if it was delivered. Again Florida vs Michigan...not super close.

I had the most horrible experience at AE store in Memorial Mall, Houston today. I brought the return items with tags that I bought online with my PayPal account, but the CSR did not accept my return because my cards were not connected to my Apple Wallet?! What? I have never heard about something like that. I told them I bought through my PayPal, my cards attached to PayPal but they still insisted on my Apple Wallet. It’s extremely frustrating. Unprofessional and rude service. Never again will buy at American Eagle and will tell all my friends to avoid this unpleasant store where CSR are irresponsible, arrogant, and not knowing the return policy. 0 stars!!!

I performed a return via their return portal, making sure to elect to receive a refund back to my payment type. However, once the refund was processed, they decided to refund my purchase with store credit. I have no use for store credit. I have corresponded with their customer service department and they are insisting that I must keep the store credit. I am going to file a chargeback with my bank.

I had purchased a jeans from American Eagle. After two weeks there was a patch in pant. Then I checked with the store for exchange. They were claiming it was not their fault and claiming customers fault. Even I have wore it only twice and got this problem. Please make sure to check if the quality is really good and I had a bad experience with the store.

I am very disappointed in American Eagles jeans quality. I have been buying their men’s Air Flex jeans exclusively for many years now because of the comfort and fit. Recently I have had at least 4 pairs of jeans fail (rip) at the exact same seam in the crotch area. The rest of the jeans are fine and barely show wear. I reached out to customer service about the issue after several pairs failed and they were no help at all. I sent them pictures, receipts, batch numbers, etc. and after all of the email exchanges they got back to me and said they were unwilling to help. Nothing… No apology, no offer to replace them, not even a discount for another pair! They are not tight, they are comfortably loose, so that is not the issue.

I purchased two pair of jeans from AE. When they arrived I tried them on. They were almost a good fit so I washed them thinking they would shrink a bit, the waste did not shrink. I contacted AE by message service and the rep said, yes I had 30 days I could return them and I could take them into the store or do a shipping return. I took them to the store to find out from a man named Parker, if the tags had been removed they were no longer returnable. I pointed out that I cannot wash them to determine shrinkage with the tags left on.

If I could put zero stars I would!! Although I feel their jeans are well made there is no concession for defects that become apparent after being washed, i.e. defective dye job. The jeans that had been washed but still have yet to be worn look like they have bleach spots front and back. After attempting a store return (where the manager was very curt and not empathetic in any sense) I went as directed through customer care, who initially told me to send back the jeans for a refund. However I quickly got a return email saying the jeans were being sent back to me because they had been washed and the tags were no longer on them (who washes their jeans with the tags still on??).

DON'T BUY. They cheat. I never received my order. I tried contacting customer service several times via email, giving them all of the required documentation/proof. No refund or reorder. HORRIBLE CUSTOMER SERVICE. Wasted my time. What a shame because I really liked their products. Go elsewhere.

I never received my order which was placed 12-15-2024 $105 and was charged on my credit card for over a months. I was told by a csr I didn’t place the order correctly but the order was placed perfectly that it went through to Credit card and charged me. I was told by another csr the items were out of stock so therefore they were never shipped. I place multiple online orders with other companies and that was my first time placing an online order with American Eagle. I will not be ordering with American eagle again. This issue has taken over a month of back and forth of me gathering evidence and placing phone calls to Klarna, American Eagle , and My Apple Card making disputes. And My daughters were out of a Christmas present that they wanted really bad. I will rate this company as the Worse Customer Service!!

Bought my daughter a $30 American Eagle VERY basic shirt. It was worn and washed one time when it had fuzzies all over it. When I went to return it, they would not give my money back. They exchanged the item for another shirt. This is the 2nd time this happened. It's H and M quality at high prices. Done with this store.

I agree with others. On hold again for over 30 minutes a Samantha who has failed us. We were Eagle buyers for 14 years for our daughter. Never again. We were sent gifts I purchased wrinkled .. Obviously worn before. .. Two dresses, a top and a jacket. Horrible. "Crappy". That is all I can say. We do not have refund. Was on hold for over 3 hours in a week. Yesterday asked for supv as the rep yesterday said, "You returned but we are not giving to going to give you your money for 2-3 weeks." They are not allowed to steal. 'One item' they decided 'we are putting on a gift card'. I do not want a gift card. We will never buy again. Now my other items 120 dollars still do not have yet. I mailed the same time from USPS and Samantha rep will not help me. Sarcastic. Cutting me off.

After 15 years as customers, it was impossible to get refund for a single pair of jeans ($65). Others items were ok, but On one item, tags was not attached (but were in the box) Literally and totality ALL jeans I have got from EA: ALL for part 15th years! I hate shopping so I was all in with only American Eagle…. The circumstances around this zealous refusal are fascinating, and quite representative of the lack of recognition towards their customers: Scrooge Inc 2.0… Email sent by the company on Christmas Eve December 24 + categorical refusal on December 25 to refund. I wrote long email with details with respect and I told exactly what happen.

**So we find out she's the manager.. Terrible! Very rude employee..Hey NIKKY!! You really shouldn't get rude with other customers just because another customer was making you mad.. Get it?! Take it out on the person you were talking to.. Oh wait you did and she left mad so you came over and got rude with my daughter when she just asked a question about a return. I did delete your picture just so you know! But we remembered your name sooo..off to corporate now.. HAVE THE DAY YOU DESERVE SWEETIE!

They won't ship my product. They won't return my money. Can't get a refund without doing a return, yet they hold my order up without shipping. I am stuck in limbo. Customer care takes longer than 72 hours to respond to emails.

I've been a customer of AE for over 20 years. I wanted to exchange pants that were unworn, tags on with the receipt for a different color, and was unaware they changed their return policy to a number of days. I asked for a one-time exception because I didn't know about the policy change, and they said they couldn't do it. They sent me through hoops to call customer service, who wrote up a report and said I'd get an email. After all that, I got a generic email where they didn't even reference my personal case.

My daughters and I were racially profiled and I’ve never felt so humiliated and disrespected by an organization before. I purchased the two items my daughter picked out and I put the items I had in my hands back on the rack. I will never set foot in American Eagle Outfitters ever again.

Last week I purchased a few products from the store. Today I came back to return only one of the clothing items (tag and details were still on item) but unfortunately, I lost the receipt but had the credit card statement. The young girl at the store location at Pembroke Pines Mall said that only exchange for same item without receipt was allowed. I asked if I could maybe get a store credit and she said no with not a good attitude.

Poor customer service. American Eagle/Aerie are only concern with their business. Forget customer satisfaction. Their return policy is senseless. They prefer losing a loyal customer over return or exchanging $40 worth of their product. I wouldn't consider buying from Aerie, again. Bought a two-piece workout shorts. I had tried them on and they fit well, so I removed the tags. Come to find that when I actually wore the two piece for my workout session, the shorts ride up, giving an uncomfortable wear. I wasn't aware that would be happening. The quality, obviously, isn't good. Also, I had purchased the yoga cross-over long leggings and again, they slip down with movement, which had been a disruption having to re-adjust the bottoms.

I bought a pair of pants 1 month ago and wore them twice. On the second time my mom told me there's a rip in the butt so my 70$ pair of pants have a hole already after only wearing them twice ? And it's not like I'm wearing them for 13 hours. It's for 2 hours max. I go to where I bought them a month ago. The girl tells me, "No tag no receipt and you wore them. We can't take them back." So you mean to tell me my 70$ pair of pants are just ruined? I'll never buy another pair of pant from this company again. I wonder how long my other ones I bought the same day will last. Don't even want to wear them. Crappy customer service. Other stores return policy are so much better. What a shame.

I have been a customer for many years and today, I will no longer purchase from American Eagle moving forward. I placed an order and a week later, there is NO shipping information, other than "label created". Label created does NOT mean they have received the package. I reached out to customer service after 6+ days and they informed me that I would have to wait for 14 days before they can do anything to resolve the issue. This order is for my child's new school year. I now have to go to a new store and purchase and I still have NO refund. I would have to call again to receive a refund, after 14 days! Unacceptable!

Was trying on jeans at the Fremont, IN outlet store (was put in room by a worker) and a few minutes later another worker in a white skirt and green shirt begins to unlock and open my door for another customer. I pushed it back shut when she unlocks it again and pushes it open farther. I say, excuse you and her snotty toned sorry, lost a sale and what was a loyal customer who bought clothes for myself and son. Shame on you!!! Never will purchase from American Eagle again. Good thing I’m not a “sue happy” type person.

I did an online return and chose the instant credit option. It states in American Eagle’s Policy: “ Instant Credit Return simply allows customers to select new items in exchange for previously purchased items that they are returning, prior to the previously purchased items being returned to AEO.” They also tell you you have 14 days to return or they’ll charge you for the amount of the credit you were given. I returned the items to the shipping carrier within 24 hours of starting the return but I never got an email with the instant credit.

You need to train your staff to make sure the fitting room isn’t occupied especially with being co-Ed. There should be more than a knock on the door to make sure it is available. My 14 year old daughter was in one changing and was almost walked in on with a grown man standing there and waiting to go in!! Your prices are high so hire someone to be in charge in there. If I wasn’t there, the outcome would have been bad!! The district leader didn’t even have a legitimate response and made it out that it would of been my daughter’s fault!

American Eagle's service is terrible. No notification that my package was late, lost or anything and I still have no idea what’s going on after talking to someone. I will never shop here again as the customer service is terrible. I made my order May 14th. Said it would be here may 17th. Haven’t heard anything since the 16th and it is now the 27th. Very unprofessional customer care. Hope this doesn’t happen to the next person that orders a pair of shorts that he wanted to wear for a holiday weekend that never makes it to them.

Purchased some shorts and pants last week. Mona the sales lady was so helpful! It was fun! I had to return a few items about a week later and was so happy when they were able to do the transaction so quickly without a receipt. They just used my email address. Great experience!

The brick and mortar store at my mall is really nice, however I think the quality of the jeans is atrocious. I have gone through more than my fair share of American Eagle jeans in the past year while my ol' trusty Tyndale and Carhart work pants are more than fine still. Only buy if you like skinny jeans that show off your **.

I came in to shop for my girlfriend's birthday and I wasn't sure what I wanted to get her. Employee Taylor ** came up, was super friendly when greeting me and asked how she could help me. She immediately took me around the store to show me some options. I grabbed two tank tops for my girlfriend, and said I needed one more gift. She showed me what she thought would be a great gift; an orange summer dress. I'm so excited to give these items to my girlfriend. Taylor was a big help.

I ordered a pair of jeans and received some strange pants. Then after contacting customer service the best they can do is give me a refund after 5-7 business days, of which I now have to waste my time driving 15 miles to the nearest FedEx to mail the screwed-up order back to them. DO NOT do business with this trash company! They are not the same company that used to have stores in shopping malls. Horrible experience!

I took my son shopping at 3-13-24 at that store. As soon as we enter the store, staff acknowledge us. I ask one staff if they had anything for myself in petite since the pants were so long. They asked the manager, January, who said not in the store by online which I was not aware of. She said that I can try on things for the look and then they could order it for me, if I like. I even found items online that were less and she honored it. We picked one things and said we still looking at other stores, she said I hold it for you and i can come back. Well, I ended up going to Aeropostale (philly mills) where the customer services was awful, they had some deals but cashier wouldn't honor anything and very rude, earlier that month I went to the one Willow Grove they were great. So we went back to AE and bought a whole bunch of stuff because January was so nice and she gave us the prices from online. I will never shop at that Aeropostale store and I told my friends. Customer service means so much more to me. January from AE was so professional and has a great personality. I will definitely go back.

Purchased two pairs of pants on October 12, 2023. 3 months later one of those pants got a hole back of crotch area. I would not recommend their pants. I would suggest paying more for pants that will last you more than 3 months. Not worth it.

I returned some American Eagle jeans without being washed or used in any way and requested a refund to my original method of payment. Once they received my return, they refunded a used amount of money from a promo ($14)...so they have my information and are able to refund my money. However, they placed my money onto a store gift card. I have requested and demanded a return of my money at least ten times and they continue to refuse! They stole over $50 from me. Buyer beware!!!

Customer service at this company is deplorable. I just got done chatting with one of their customer service reps that was clearly unable to help me and instead of getting help, she decided to just become rude, disrespectful and kept asking me to verify who I was even though I did several times. Honestly unbelievable. I will never be purchasing from this company again.

On January 2, 2024, I went to AE at Metrotown to purchase jeans. Razinah, lovely lady at the Fitting Room, went over and beyond to help me with the perfect fit. I could not thank her enough. Will go back to that store because of her :)

Terrible experience today at store #02236 with store manager Louis around 3pm. I felt ambushed by the (4+) associates to be asked if I needed assistance from the moment I walked in. I picked up 3 sweatpants and 3 sweaters and proceeded to the check line. I was 3rd in line and was approached by Louis asking if he can take my clothes to fold for the cashier to get the line moving along. I gave him the clothes and was called to check out. I explained my experience to the cashier and she was extremely apologetic.

Their shipping is the worst! You pay for items you never get. You would think they would have it together being American eagle and all but they don’t! Not at all. I placed an order. They said it was delivered. Never got it. I’ve placed two more orders since and still have yet to get them!

I ordered 6 pairs of jeans on Sept 21, 2023. It is now October 10th, and they still haven’t arrived despite a follow up call 2 weeks ago to find out why I had not received my order when stated. In the meantime, I have a credit card bill that I have to pay for a product I never received. AE should be investigated for consumer fraud.

Shipping is horrible. I ordered from AE, Fashion Nova and Shein the same day. AE was the first order I placed and the only order I paid $15 for expedited shipping for. My orders from the other to stores were delivered today. AE has still not even shipped my order yet and today is the day it was expected to be delivered. I only ordered one pair of shorts from AE, ordered multiple items for the other stores. How long does it take to ship one item?

You would expect a big chain such as American Eagle would provide good shipping services, but they are terrible. They cancel orders without notifying you and neither providing an explanation. If they do ever ship, it’s very late after estimated date and incomplete orders. Of retail chains I believe they are the worst.

Horrible shipping! Shipping company lost my items twice, but "accidentally" closed out both items saying they had been delivered. (Confirmed via a call to the shipping company). AE refuses to refund my second order saying they already provided a refund once. No one in Customer Service can help. Horrible service. I will never order from them again.

This company and their stores are a disgrace. No wonder why they are closing stores, they are rude, unprofessional and rip offs, I ordered from them. Order was missing item. Wouldn't resend or refund. Run.

Daughter’s pants pilled up. AE requires receipt to return/exchange defective merchandise. Manager in customer service said I should save my AE receipts because defective merchandise happens. Not buying from them again. A huge inconvenience when it was AE’s fault for selling bad merchandise.

I bought 2 pairs of jeans. They didn't fit well. I had to PAY to ship them back (because the store near me closed without warning). I shipped them 12/29/2020. They didn't arrive till 1/8/21. When I asked when I would received the credit to my card they said it will be over a month. A MONTH!! This place is awful. I could understand if I didn't pay to return them, but I PAID and now I have disputed with my credit card company. Don't buy from this company.

I ordered a gift card Christmas Eve to be sent via text that day. The recipient still has not received the notification as of Dec 30th. I have called them three times to rectify the situation and nothing has been done. This has happened to my daughter as well, the recipient was not notified and we could not get our money back! Do not order gift cards from this company!

I placed an order from American Eagle online for Christmas gifts. I ordered early in November to guarantee I'd get them in time. I ordered 3 items. When it was shipped it was split up into to shipments. I got part of my shipment quickly. The other parcel showed it arrived at the Canadian border. It was scanned but it never provided any tracking info. I never received my parcel. I did get a refund. I reordered but one of the items was now unavailable. Disappointing. Now the same thing has happened again. It gets delivered to Mississauga, ON - scanned. Then after that no tracking info. No delivery of my parcel. I've ordered online for many years and from all over the world. I've never had a parcel not be delivered. Until now and from the same company twice. Is it the company's error. Not labeling correctly? Or the delivery service. Just odd. And irritating. So now I can't even reorder because the item is no longer available. And where are those two parcels?

Order was placed on Dec 2nd, never got to USPS, was stuck at pre-shipment. Contacted them multiple times to why hasn't it ship and was told to wait 24-48hrs it will be handled. Today when I contact them again, I was finally refunded but was told to use a different address and they are not able to refund further non-received packages, hinting it was my fault it didn't arrive when the package never got to USPS. The customer rep Darius disconnected me when I asked about the $15 rewards I used. 2nd representative Autumn also disconnected when it became difficult for them to answer. I guess this is the new American Eagle. I had taken screenshots of the chat, too bad I can't seem to attach pics on here. Overall, AE was great, not so much now.

I ordered a pair of jeans for my niece's birthday on August 24 with expedited shipping so I could have them for her when we celebrated. The site indicated that the jeans would arrive on August 26th. By August 26th, the label with UPS had been created, and had not moved. I gave it until the 28th to see what was going on, assuming there had been some sort of delay. The customer service person on live chat said that she couldn't tell me where the package was coming from, and that I should wait until Monday. My expedited shipping cost was refunded. I waited until Wednesday, and was again told to wait by two different customer service representatives.

My first time online shopping, among other companies on the same day, was with American Eagle. Unlike those others (I have reviewed here elsewhere) I found AE to be a completely different experience altogether. AE kept me informed at every stage, delivered when promised albeit with three different packages, I guess coming from different locations, but at least I knew what was going on at all times and they arrived on time. The jeans are absolutely fantastic, better than I expected, I got four pairs, and the shirts are beautiful too.

I shopped at AEO in person, collecting points on my account. This allowed me to get free jeans and bras regularly (purchase 5 get 1 free). Not to mention their constant BOGO offers. Online, because I had spent enough money there I got extra access. Allowing me to shop online with free shipping. This also gave me access to even more sales online. Products arrived shortly even during the pandemic, which I cant say for other companies.

I had parts of a few orders that were delivered the same day. I didn’t get them. AE said, "Too bad we won’t refund you." According to the shipping company (AE refuses to contact them so I did) they were most likely stolen and to file a claim with the company that sent them. I also worked out a better option for future deliveries in case I’m not home. I sent a copy of my email conversations with the shipping company to AE. I finally got Told they would refund the items, but I only got refunds for 3/5 items. I was also promised a discount for the hassle and did not get it. They now don’t respond to my emails. I’m sad because I love the products. I’m using my reward and then I’m done with them. Just such a horrible experience. I do not recommend buying online from them AT ALL.

I placed an order online. My card was charged (or authorized at least) for the order and I received an e-mail confirmation. After almost a week when I didn't get a shipment notification, I went into the order on AE.com and the status was just "Preparing shipment; Not shipped yet". Since it had been a while, I started an online chat with customer service to check status. They said they canceled the order. I asked why and she said she didn't know but I could try to reorder it. I asked why I wasn't notified in any form.. e-mail, phone call.. anything; nor did it even show any issues when I looked at the order on their website. She just said "Sorry" with no resolution or explanation of how that happened. I would not order from them again. I assume they ran out of stock, but couldn't manage to advise me of that at any point and just cancelled the order. They can't manage to even do the bare minimum for their customers.

Clothes are very well made but on the pricey side. But clothes will last a very long time. Jeans are durable, true to size and come in a variety of sizes and lengths. All clothes are easy to care for... wash and wear. Highly recommend.

At the store in Hurst, TX, the largest size available was 36/34. However, many of the display signs show plus size young men and women. Why can't this store serve people of various sizes? We have bought larger sizes in this same store in the past. There is a sign that says larger sizes are available online. Having to order online limits our opportunity to try on the jeans to determine which size is needed and whether we like the jeans. It delays our purchase, and is overall not convenient. I'm really disappointed. This used to be our favorite place to buy jeans.

A few months ago I got a message: “Sorry, there's been an unexpected error on our end. Please try again in a few minutes or contact customer support at 1 (888) 232-4535 or Live Chat.” So I waited a bit and tried again. Didn’t work and then I called and they said it should go away and I placed my order on the phone and yet again it happened when I tried to make another order.

American Eagle has to be the worst place to order from online. They ship your order from all these distribution centers piece by piece. I was supposed to get 2 pairs of jeans but they sent me a sports bra. I called customer service and the rep I spoke to said he had processed me a refund and hung up. When I didn’t get a confirmation email I called back and the next rep told me the prior rep didn’t process a refund because there is no way he could because it still showed another item that hadn’t been shipped.

I mailed my returned package back in June and it was received by their returning department in 6/18/2019. One month later I realized that I never received any refund so I contacted their customer service, they told me that the refund will be issued within 3-5 days. I have waited several weeks since then but never received any refund nor responses from their department and it is now August. I will contact their office again and then I need to tell my bank to dispute the charges if the issue is not solved. Buyers be aware, always always keep your tracking number if you're returning something, I'm glad I did.

BEWARE OF THE COMPANY THAT DOESN'T FEEL THE NEED TO RECOVER FROM THEIR MISTAKE. I placed an order online. When I hit submit, I got a message that something went wrong with the site. I didn’t receive a confirmation number. We placed the order again. Later on, I received two emails for my TWO orders. I called to cancel and gave them the confirmation number from the first email (we had actually chosen to express ship the order). I was told that I couldn’t cancel because I had placed the order over an hour ago and it was express shipping. I said “ok, cancel the second order, we didn’t pay to express ship it".

Tried twice to place an order for a e-gift card using PayPal. Each time AE cancelled. I use PP all the time. It is NOT my account!! Contact with customer service takes 20 mins. And they can only tell me what I already know. Staff needs some authority! This happened in 2017, 2018, and now 2019. I have learned my lesson!

I had my jeans for 4 days. They now have a LARGE hole in the crotch. I contacted AE (4 times) and they eventually said return them to us. I live in Australia and the cost to send them will be more than the cost of the jeans. I sent photos, I sent emails. They keep saying send them back. I will not buy another item of clothing from AE ever again.

I had barely owned these jeans for 2 months. When they started to rip alongside the right back pocket I patched it up, and only wore them when I needed to. However, each time I wore them they seemed to rip even more. FYI, I had the relaxed fit straight leg model, so not snug fitting at all. I have NEVER owned a pair jeans that have ripped so easily. I bought these because I had friends and coworkers who loved their AE jeans. I won't buy another, that's for sure! Waste of money. Avoid like the plague!

Please do not shop here!!! Worst customer service I have ever experienced. I ordered $380 worth of clothing 2 weeks ago. Received 4 items in 2 shipments, and am missing 9 other items valued at $300. The last delivery was not made, although it says it was. I have never had packages stolen or anything like that. I called and emailed their customer service and they said “Thank you for contacting American Eagle. Unfortunately due to the order history at this address, we are not able to issue a refund for missing items or packages. You may want to reach out to the carrier for further delivery information or to file a claim. For future orders, we recommend considering an alternate shipping address to ensure your package is successfully received.”

I have had my blue AE jeans for a least three months. Until they started ripping. First it ripped on my right knee and I was okay with this because it is the apparent fashion now. Then it ripped on my left and this is fine as long it doesn’t rip more. Until today I was walking up the stairs, in my home luckily, and I now have a three inch rip just under the right back pocket. Definitely not cool.

I bought two pairs of AE jeans and wear them a lot because they are comfortable. However, both jeans have ripped alongside the rear pocket (one pair almost a 3" rip) and neither were stressed in any way to cause this. I'm very disappointed in the brand and this apparent flaw - have seen similar reviews online. Beware if you are tempted to buy jeans at AE!

I purchased a gift card on-line from AE Dec 21, 2018. The verbiage is written from what seems like a 20 yr old to make the whole process seem simple for simpletons. I took the bait and entered in the recipient's (my 14 yr old niece) cell phone number. AE charged by bank account $50. My niece received some text with a number that was denied at checkout. Cashier said she needed a bar code. I checked my emails and and no bar code was associated with the gift card purchase. I contacted the customer service 3 times and each said they needed to send it upstairs to corporate for review, and that I would emailed. I never heard from them.

If I could give zero stars I would. I am so unimpressed with this company and their lack of professionalism. They delivered a package to the wrong address which my daughter used her Christmas gift card on and will not take responsibility after multiple calls and time spent things are now being advanced to corporate over a $20 possible refund. This is called stealing. You can’t take people’s money and not deliver a product and then “devalue” the giftcard instead of returning the customers money. Ridiculous. Will never shop here again.

After shopping with this company for 3 years and spending THOUSANDS of dollars during the time they have really went downhill with quality and service. I had lost about 100 pounds and needed a new wardrobe. After 2 years we started noticing all of our purchases was not being put on the account - the reward account program. Then I started calling and complaining. Well after a couple of months we started not be able to go to the link that showed the purchases at all. So I started calling complaining about that also. Nobody ever knew what was going on after several calls. We kept being told they was working on it going to fix it.

I ordered a bunch of clothing online as a gift for my brother on 1/15/19. I paid extra to have shipped to his house before his bday which was 1/20/19. I paid with 3 gift cards, 2 were $25 online ecards I received for Christmas and 1 was a physical card with $81. I also paid $21 off of my MasterCard. I wake up the night after I placed the order to see that it had been cancelled due to “technical error”. Stating that all 8 items were out of stock? I called them immediately extremely irritated with the whole thing.

I order one men's fleece online. I checked after 7 days why they not shipped my order. They said they will ship on Monday. Today I checked again. They said system still searching near warehouse after 10 days. When I put my order they said they definitely delivered in 5 days. When I asked for cancel my order they said they could not I have to wait until system 5 attempt to search. Really that their failure if they not sure then why did they put online. This is 5 time bad experience so no more AE in future. Their service is so pathetic. So please don't buy item online without confirming. Their service is not reliable anymore...

American Eagle sale says buy one pair of jeans, get the 2nd pair 50% off. I bought 4 pairs each cost $49. Instead of giving me 50% off the 2nd pair & 4th pair. They split the 50% off into 25% off on the 2nd & 4rth pair to equal the 50% off. So instead of the total before tax being $150, it came to $175. I shop a lot. And have never had this way of a sale explained to me. Unless there’s something I missed in reading their store sale sign. I almost feel like it was very wrong to place these signs up in their store. I felt like I was almost being fooled.

The online code that I used was for AE card users only. I didn’t realize that at the time I entered the code. The code applied successfully and the message said that the discount would apply at completion. After completing my order, I realized that it didn’t apply. I immediately contacted their online customer service. I was unable to cancel the order or get a credit, per “Ashley” and “Jonathan.” There were no solutions given and one “rep” disconnected on me. I know they can do better and find it ridiculous they didn’t even try. I’m one person, but I will no longer order from here. I was only doing so for a requested gift anyway so I’ll spend a little more next time and go to Buckle. It a better product anyway.

AE uses UPS which then hands off to USPS for final delivery. My item, ordered 11 days ago and purchased with the Standard Shipping option got almost as far to Orlando (I live in Tampa) before it reversed direction and traveled back to Virginia! (Almost where it started.) Customer service is a joke and made no attempt to apologize and just told me, and I quote "I guess the UPS truck broke down" when the tracking number I received clearly states that the package was in Orlando, transferred to USPS and then traveled NORTH! How could that have been an accident?? Customer service forms on the website limit you to 200 characters as well! This is a customer service form. NOT. A. TWEET. Extremely angry because I feel as if I've been blown off by American Eagle. Not shopping here again.

Received a shipping confirmation from American Eagle one week ago and my credit card was subsequently charged. However, one week later and the tracking status of my package is still "USPS currently awaiting package". Contacted customer service today and they were unable to provide any help aside from canceling my order, even though I did not ask them to. They agreed that they think my package is lost somewhere. I expected them to help fulfill my original order (e.g. tracking down my package, sending a replacement shipment). After asking the service rep how I could receive my package - he replied that he would open a request with their research team. I received no apologies or options to help me receive my package. At a minimum, I hope to receive a refund...

I had bought 3 pairs of jeans from them online and had to return due to size issues and returned it in a retail store. The guy did take the pants and issued the refund but my account still has not be updated with the refund amount. And their reward system is a bogus. I was supposed to get a 10$ off according to their promotional advertisement and I did not receive it, when called questioned and emailed nothing worked. They don’t even bother to answer other than redirecting to every possible person, when I asked what about my free jeans and a 15$ reward they say it’s pending for authorization. I was like what you deduct money promptly but don’t give back in time. I disconnected saying never will buy with them again.

I ordered before Black Friday to beat the crowds. I purchased 2 pair of jeans. They charged me for both but only mailed me a single pair as "to get me my shipment as quick as possible." I contacted customer service after no change in 10 days. They told me they would forward my issue onto Research and I would be contacted within 48 hours. 96 hours later I received an updated bill of sale saying my jeans order had been cancelled. No further explanation. I believe this to be false and misleading advertising as my money was tied up in a company when they seemed to not possess the property I paid for. Unprofessional. I did not receive so much as an apology.

I was charged twice for the same transaction. I was told by the store representative that she could not help me and that I should call my financial institution, which I did. My bank recommended that I try to remedy through the customer service website, which I did. They said that if they were to issue me a refund, it will take approximately 90 days which I find ridiculous. The charges go through immediately (twice) but a refund takes 3 months? I will never shop there again, in store or online. They are rude had have the worst customer service ever. I will probably never get my 88 dollars back.

I placed 3 orders, one which did not go through to American Eagle's system yet I was still charged to my credit card. They told me to replace the order by calling them. I asked for another option to replace order as my phone doesn't make international calls. They said calling is the only option. I then contacted my bank to cancel the payment and tell them to investigate. While this incident was happening, American Eagle decided to randomly cancel my 2nd order without my request and they refunded me only $3 of the payment for that particular order. I did not even ask for cancellation, they went ahead and did so. I am very disappointed with their poor online service towards international customers. The emails they send to me are not even professional at times. I'm very disappointed.

Placed an order a week ago on 11/10. Shipping is a joke. Order still has not been shipped. They do not provide any communication on the order, you have to contact customer service. Customer Service says that the item isn't available in the warehouse, so they had to contact stores to find the item. They do not offer resolutions to keep customers. You would assume that an established company would have a better system for shipping, especially right before the holiday season.

It's now been a month since I returned the items. AE claims they refunded me. Tried to blame my bank. Now, my refund is being looked at by the research team. Another 2 days. I don't anticipate getting my money back. I will never ever shop here again! I had to send everything back at my expense. Sizing was so inconsistent! Terrible quality!

I placed an order for my daughter for her Birthday for 5 items. The charge was for $140. 2 of the items shipped within a week but when she received the order only 1 of the items was there and it was damaged. We called customer service and were told that there was nothing they could do until all items shipped. They were checking their stores to find the other items so at this point it’s been over a wk since placing the original order. 2 wks later they finally find all of the items and ship the order. At this point they charged my card again for the item that was not with the first shipment but of course you have to wait for the refund. It is terrible customer service and we are now 3 wks past her bday and she has received 1 damaged item which by the way nothing was offered to make that right. I will not shop at American Eagle again. Very disappointing, I would give no stars if it were allowed!!

I received a special from American Eagle the other day. 35% off (had code) on Online orders. I am a Military Veteran and wanted to take advantage of the additional 10% off. Customer service said I had to go to the store and place the online order through them so they could verify Military ID. So I went to the store in Tanger Mall in Deer Park NY. The clerk started to process my order when manager came over and said I could not use the Online code in the store because they had sales going on as well. I wouldn't have gone to the store if they had accepted my Military ID prior. The order was for over $2000 worth of clothes. It took the clerk over two hours to process the order and they would not accept or give me my Military discount on the order. They did give me the store sale item price and the online promo special.

Customers should be aware that this company will ask for a lot of personal information, such as a driver’s license, when returning an item. Today, in one of their Silicon Valley outlets, I returned two brand new items with tags and the original receipt, and I was unceremoniously asked my personal ID besides the credit card I used for the purchase. The store already had my email address, but I was required to give my phone number as well. When I asked for the reasons why so much info was needed, and who I could talk to or write to about the return policy, the cashier didn’t even answer, and one of her colleagues angrily turned the computer screen towards me and told me to look for myself that they just took my phone number and no address.

I purchased four pairs of jeans online for my daughter. She tried them on and one of them did not fit - So I went to a store in MA to return it with my receipt. At the store I was asked for my driver's license in order to return the merchandise. I gave them my license but the whole idea was very off putting to say the least. The more I thought about, the more it felt like an intrusion and a violation of my private information. They did not need my driver's license to process the return as they had my credit card, my receipt, and the item in the original bag with all of the tags attached. I will not be shopping at AE in the future.

I ordered a jean and shirt at the beginning of the week and no problem. I saw the sale on 10/09 for 25$ jeans and decided to buy 2. My order was canceled for security reasons. Why? Because I use my boyfriend's work address... like the first order that went well. So what's the real problem? I've been told to do it again by PayPal if the address on it is the same as the shipping address I wanted to use and did so but AGAIN order canceled for security. Received an email saying that it was resolved and I could pass my order 24h later. When I tried to do so, the sale was finished (jeans now 54) and the models I wanted were gone! So the jeans I wanted to buy for 25$ each, and that I DID buy 2 times cause I follow the sales, were not available and too bad for me even though I was doing things right? Doesn't make me want to buy again online or else.

Been lied about a rewards system. Also, placed an order and had to cancel it because my rewards information wasn’t put in. So I call customer service speak to a manager to make sure the order is canceled. He specifically said the money wouldn’t be charged to my account as pending then I placed another order and now both are pending and it takes 5-7 business days for the pending to clear the bank. Mind you this is a manager and he I specifically asked that info and he lied. Plus their whole rewards system is cheap and I was lied to about how many points I had that I had ten dollars. Oh but when I called back again I don’t have ten. I have to earn another 290 points to get to 2500 then I’ll have $15. Horrible service. Called corporate they don’t do anything. Don’t ask if there is anything that can make you happy. Now granted a lady said the other day when I called she would give me 20% off and free shipping. 20% is nothing.

I bought 2 polo t-shirts for 50€. One of them was pink and after the first wash white spots appeared all over and the color was gone. The other one was white, it looked alright for some time. After a few washes tiny brown spots at the bottom of the shirt started appearing, it was as if you removed all color from that spot (size as tiny as a pin's head). I am very disappointed cause their clothes have nice designs and they are a new company in my market (Greece). I won't be buying again from them soon. Also, I am angry because with 50 euro I could have gotten better quality t-shirts from other stores.

So, I decided to shop AE from the Middle East, I'll never do this again. First off, they do not tell you before placing an order they don't ship to P.O. boxes or parcel forwarding companies so I was a little dumb to place an order. A charge immediately took place and received confirmation email, then, 1 minute later I receive an email saying the order was cancelled for security reasons. Apparently was told that through chatting with their useless customer service representatives who said they don't ship to P.O. boxes and do not charge cards from my country (Jordan) but what actually happened is an authorization hold that now after talking and sending many emails to their impolite, rude, unhelpful customer service representatives, I have to wait for 2 billing cycles to get the funds back to my card. 2 months to get your money back for an order that had been cancelled immediately by their security system.

I have been trying to order a swimsuit for roughly 2 months now. My order is cancelled no matter what I do for "verification issues." I have tried using another card and ordering over the phone without luck. When I call customer services they are very kind and try to help but my order is just cancelled again. This is so frustrating as the suit is not available in store and I am tired of having my order cancelled. If I can't figure this out soon I'm going to be going to another store for a suit.

They don't even deserve a star. I've give them a 0 if I could. Terrible service. I've been trying to contact them for a over a week about a missing/stolen package. I received one package but not the other. I was suppose to receive 2 packages and only received one. I've been calling customer service. Not getting anywhere. I got a email that said they're not responsible for lost/stolen packages and to start mailing my packages in a more secure area. All I wanted was them to send me my shorts I ordered and they can't do that. I even recorded 2 representatives on the phone getting so rude with me. I'm gonna let the news (media) hear about this and make a story.

Their jeans smell terrible! They must have changed manufacturers because I used to be able to buy their jeans without noticing any smells. Now they stink like formaldehyde (cancer-causing) and nothing takes the smell out of them. I've tried everything from vinegar to baking soda, including multiple washes. Avoid this company until they clean up their act and stay away from harmful chemicals in their manufacturing processes.

I just received my order and pre-washed my sweatshirt. The two sweatshirt came out with small holes in the cuff of the sleeves, neckline, and bottom of shirt. The quality of clothing is very underrated by the company. The camo leggings are very poor quality and not worth the money you pay. Please do not purchase any clothing from this company online. The order was very expensive and at very low class quality. Save your money!!!

I'm honestly shocked seeing so many negative reviews, as I've had nothing but positive experiences with AE and Aerie. I initially started ordering because they carry bras in my size, and they are not wildly expensive. They offer free shipping and returns with all bra purchases, simplifying what is largely a trial and error shopping experience. I've never had an issue with a return, and I've done many.

Today I got a letter in the mail from Synchrony Bank concerning my American Eagle credit card account. The account was paid in full as of March 1st. They say since it was paid in full and not used since December it was canceled. I have had the account for approx 5 yrs and was never late on a payment, never! This place is a sham and I am glad they will no longer get a dime of my money. What a horrible way to do business.

I only buy clothes online from AEO now... Well, except for jeans because I prefer paying a bit less for pants. But I gravitated towards AE about a year and a half ago when they were offering generous rewards and pumped a fair bit of money into purchases on clearance items while discount codes were also available. HUGE savings on great stuff. Not the fastest shipping around, but they didn't bat an eye when I reported a shirt hadn't come in and they refunded that the next day. That shirt was actually delivered to the wrong house and it got to me in the end and I made even more purchases.

Worst experience of my life ordering online. Ordered 9 items and 7 of my items were never delivered. Emailed and called customer service 3 times. They told me my products were on the way each time. Finally got an email saying I would be refunded my money but only received half the amount spend even after 5-7 business days which I also called about. They told me there was nothing they could do about it. So then I also just tried to get the order resent to me and they messed my order up yet again by shipping me the wrong pair of jeans. I was upset because I really like American Eagle and their products but this is unacceptable. I will no longer be making online orders on their website.

Do not order online!!! The worst experience ever. I live an hour away from the AE store. After driving to return my items the computer wouldn't allow her to return $50 worth of crap. So she gave me return label and packaged it all up for me. Well 3 weeks later I'm still waiting on my $$. Called customer service. They're about as clueless as a 2 year old. Ridiculous, crappy service. I'll never shop there again.

I have not had such a horrible experience with a credit card or card customer service EVER. I have a couple of other Synchrony bank accounts that I have never had the same issues with. The site has rejected my checking account info multiple times, however, I am not made aware until the payment has been rejected and the payment is late so a conveniently earned late fee is acquired. I don't know if I can even explain all of the issues I've experienced... I've spoken with customer service multiple times to no avail. I have live chatted with reps to no avail. If you were to check my payment history on my mortgage, car, other credit cards, etc., you will find ZERO late payments or payment rejections or any of the other issues consistently experienced with this account. It is as if they just don't want my money, my payments, my future business, et al.

Very disappointed with customer service, who ended a chat with me several times and did not try to help. I bought many items from them before Christmas, which did not get to me on time, I paid taxes for the items I have bought, which I was not aware of when I was shopping online as they do not inform you about these. And was later informed that my parcel was sent back to America as apparently I refused to accept the parcel (which is a nonsense really). I rang them to seek help and thought they would contact the company they use as couriers and was left feeling hopeless after chatting with several agents on the website who ended the chat not trying to help, not even saying goodbye. It has been 20 days since they returned my parcel and there is no money back on my account. Just be careful and this company is a joke.

To preface this, I have been a loyal customer shopping with this company since I was 13 years old (I'm 25 now) and I've always used them as my primary provider for all my pants and shirts during this time via store and online purchases. This story started when I bought 2 pairs of jeans and 1 chino pants shortly after Christmas 2016 from an Outlet store near Toronto, ON. With pants- especially jeans- you would normally expect to get years out of them especially for brand name like AE. Within 2 months, The Chinos split in the ass. I threw them out thinking nothing of it. (I was on a business trip at the time so I couldn't be bothered trying to make room in the suitcase for a pair of ripped pants.) A few months later, the 2nd pair of pants (one of the jeans) had the same issue. I contacted American Eagle via email mentioning the Chinos as well as the jeans and they asked me for pictures of the issue and the tags...

I have been wearing American Eagle jeans for 13 years and I don't plan on stopping. These jeans are durable and the sizing is inclusive. I am 5'10" and a size 18, jeans that are big and long enough can sometimes be hard to come by while still maintaining a stylish look. Thank you American Eagle.

Was confused about a tracking number. UPS said that my item was delivered (when it wasn't!). Called customer service, only had to wait for about 3-5 minutes, and spoke with a lovely young lady named Julia. She verified my name and address, took down the order number, and looked into the situation. Then she explained that UPS has been known to render a "delivered" status on products they dispense at the local post office, rather than when they are delivered at the residential address of the purchaser. This is what confused me.

Pretty ugly over this as I wrote/mailed a letter to AE customer service, chatted from webpage with several agents and finally thru emails as I saw a shirt I had to have on an emailed ad they emailed to me two months ago. Couldn't find shirt on AE.com, so that's why I mailed them a letter and emailed and chatted, never got response from my mailed letter, and told this "sorry not sure why that shirt is even listed it's not even on the website to purchase", I thought that was odd, well this was a month ago or so. Just now I was on AE.com and see the exact shirt I was told two months ago not available, well it was as people left "reviews" on or around the same dates I emailed/called/chatted/mailed letter to customer service. 'Cause now shirt is in clearance and of course sold out/out of stock in every size but XXS! Are you serious AE?!

I ordered something for my boy like Christmas present and the day I had to receive it never did but UPS showed like delivered... They say I have to wait 3 days to get my refund and that is going to be so late for order something else!! This store ** care any customers only the agreements they have with other companies. I don't care if UPS lose the package, they must refund same day package was lost, the rest is their problem.

Used my gift card to order a jacket, a second after ordering I noticed there is a minor mistake in the address so I called them and asked if we can correct that. They cancelled my order and said a refund on gift card will take 2 weeks. So I will most likely not get the jacket I ordered because it will be out of stock. Horrible!!! All you needed to do is to modify the address! Also the lady wasn't particularly helpful or polite.

Worst customer service ever. I ordered clothing from AEO a month ago and didn't receive my package. When I called them about my problem, they said they would reimburse me. They ended up only reimbursing me for half. I have a email that proves it. I called again, they said they had reimbursed me for the full amount (saying the customer was wrong) when my email and bank account says otherwise. When I asked to speak with the manager the first time, they hung up on me. I called them again spoke with the manager - he explained that I'd have to wait 48 hours for my order to be reviewed.

I am SO FED UP with American Eagle and Synchrony Bank. Although I make my payments on time and pay more than required they have cut my credit limit 3 times! No explanation. No letters. Customer service can’t or won’t help or give answers, does no good to call ahead of a purchase. Limit changes constantly! I have talked to other cardholders. Same story. Only used this card once or twice A YEAR! Worst card and bank EVER! Just canceled my card and I am ECSTATIC! No more embarrassing incidents in store OR online! MERRY CHRISTMAS to me for finally being free of this HELLACIOUS card and bank!

I used American Eagle credit for about a year and always paid my bill on time, never once had a late payment, and made purchases with them frequently. Out of nowhere they closed my account based on my credit report which was, yes, slightly worse than when I opened the account, but my score was increasing and like I said had never once missed a payment or been late. They told me "you can feel free to reapply", to which I say, THANKS FOR NOTHING! If I were to reapply it would just be another inquiry on my credit report and make my credit EVEN WORSE! What a way to treat a loyal customer who made frequent purchases and always paid his bill on time and almost always had a 0 balance. I will NEVER shop at American Eagle again. Such a terrible way to treat your customers. If I had any kind of issues with payments, I could see this happening, but I literally always paid my bill on time. Completely ridiculous.

American Eagle sent me a pair of jeans that were labeled wrong. The ones I ordered had rips all down the front and back.. the ones they sent didn't have a single rip. The jeans I ordered were cropped and the ones I got were full length. I wanted them to send me what I ordered but they told me I could just return it. I used a coupon and now I'll have to pay more to fix THEIR mistake. Their customer service reps are extremely rude and condescending.

I've never been in American Eagle to try clothes on. Chances are, I never will again. They are analysis on lacking dressing room door and then not letting you into one of eight empty rooms for 20 minutes. I was PISSED at that point. And then disappeared again so they couldn't help me swap out 1 pair for a different size. Next time I guess I'll walk out half dressed, in my underwear, to get what I need. They offered all of this assistance and gave it to the people with big stacks of clothes. Guess I have to be rich to be welcome here. I felt tiny as an ant and so mad I could cuss them out by the time I left. Not going back unless a totally different set of people work there. Period. Horrible service. HORRIBLE.

I have been an American Eagle customer for years and I am not liking the direction the company seems to be heading in. First of all a shipment was not delivered to my home and I reported this to AE customer service, they never responded so I had to chase them about it so many times it was exhausting. After numerous calls and emails they finally responded and told me they are no longer responsible for shipments delivered to my home and they wouldn't refund. I was extremely annoyed but once again forgot about it for a while and sent them yet another email. Once again they said "no" refund.

I have had an American Eagle Visa card for a few years and every time I try to use it the card isn't active. (I use it more than once every 6 months). A few weeks ago I noticed my card is expired. I called customer service and I asked why I haven't received a replacement card in the mail. They said they did send one to me. Ok, I didn't receive it yet. (It’s been over a month since it’s expired… hmmm). While on the phone with customer service I asked if another card can be issued to me. The woman said yes, we will get that out to you and you will receive it in about 5 business days. It’s been 2 weeks.

A price of over $50 for cut off jean, ripped shorts seemed a little extreme. Other stores carry similar for much less. Discourse with sales staff very unsatisfactory. Do not have receipt as bag with merchandise went home with granddaughter.

First, let me tell you all that I am a loyal AEO member since 2015. Every month I buy something new from American Eagle Outfitters and recently I lost my 2 packages. 1 was a necklace which cost $9.57. They said that they refunded the necklace amount???? On the other package, there was 4 t-shirt which cost $92.7. When I called AEO customer service for my missing package they didn't really care about what I said. Instead, they replaced the same 4 tshirt and charged me $88 in my AEO Visa and started saying that they will investigate this order, after 2 days I got an email stating that the order was delivered and they cannot refund. I called them again. This time they told me to contact USPS because they are the carrier who misplaced the order.

I ordered two pair of size 5 sandals online. I received one with wrong size which is size 6. I tried to go to their website and contacted them through live chat. A representative name Albert **, was rude, left the session without asking if I had more questions at the time. First of all, they mess up the package. Second, they don't care about customer's feeling. When I tried to tell them to pay more attention on packing up products, because not many of us are living close to their physical stores to simply return the wrong products. When I try to reach them, not only because I want to return the products, but let them know they should be more "professional" on everything. If they don't care about customers, why would we want to waste more money on them?

I took my daughter for shorts which according to my email were all under $30. After picking out two pairs, I let her look at the 60% clearance rack only in case of a good deal. She fell in love with a long sleeved camo shirt that was originally $50. At the register the girl called for help with the markdown. She got off the phone and never told us what was said, just charged us $50??? We questioned it and she said she was told that they were supposed to have been pulled. Nobody rushed to pull the others by the way. Although I so didn't want to pay $50 for a long sleeve shirt during the summer of over 100 degree temps here in AZ, my daughter was hooked by that time.

I recently purchased a bra from Aerie, but it had a manufacturing error. Upon returning it, the store did not have my size to exchange so they offered to ship it to me. I returned home to find an email with the wrong size ordered. I called to change the size, but was told that it was too late (there is only a 60 min window to change orders). I talked to two reps and they said they couldn't change OR cancel. Not only was there an error on my first purchase, but they messed up the second and won't fix it. Now I have to drive 40 minutes to return. The customer service reps were very apathetic on the phone. Terrible customer service. I will not shop here anymore.

Issue resolved with the customer service I received an apology a discount and free shipping. although this all could have been avoided the first phone call with good customer service not the 3rd yes the 3rd time. Customer service is everything and if you don't know I don't mind being put hold to get the correct information without all the attitude. 4 stars because the last customer rep was very helpful and professional and most all knew what he was doing and th 2 before him rude and did not know what they were talking about

I was really disappointed in American Eagle today. I rarely write a negative review or complaint, but I feel like I have to. I've always worn their jeans because they've been super comfortable and forgiving to girls with certain shapes and for the past few years I've worn their size 8 jeggings which actually fit a little loosely. After working out and losing a few pounds recently I thought I'd treat myself to a new pair since it's been a while and today is my birthday. Much to my dismay, I found that I now barely fit into a size 12 jeggings at AE, weighing less than I did when I bought my last pair. A size 12 is still beautiful, but the fact that they've changed their sizing that much upsetting, especially after their progress in using unphotoshopped models in your campaign ads. I left in tears and feeling foolish at age 29. I can only imagine how younger girls might feel who struggle with their body image.

My husband will be gone for six months or longer because of his job, American Eagle will not help reroute my shipment even though I have a power of attorney for my husband with all his bank information and other household things. They are un military friendly, my suggestion stay away from companies unwilling to help our military families.

Ordered 4 items from American Eagle 10 days before Christmas. 3 shipped and the fourth they cancelled without even notifying me. After calling and chatting with 2 reps taking 30 min of my time- no apology - nothing. Terrible service all around. I'll stick with Zappos and Amazon with the impeccable service.

I have charges on my credit card that were credited and 2 months later put back on. I would call up and complain and they would take it off again and put back on later. I have talk to so many customer service people and they would tell me it's taken care of and it never is. I think I'm going to have a heart attack. I even cancelled my credit card and that still gets you nowhere. I just got a bill in the mail again and I don't have enough energy to call them back up. The customer people even read the notes from my last phone call and tell me it's all cleared up and I still get another bill. At this point I feel helpless.

After circling the store several times needing assistance and we were ignored by all employees. Finally, my wife asked for assistance, the store manager walked away dismissively. This continued rudeness by your manager caused my wife to express her disappointment which caused your manager to lose all control and screamed at my wife in front of my child and other customers. We left and will never return or purchase any items ever again. Further, I will express with enthusiasm my personal experience with everyone I know.

I have always have an acct with AE, always usually pay it off and then close at some later future if I need anything I reopen it. I had such a horrible experience with them. It was a nightmare, this time from the time I opened the account, I went online to open acct and get 15% off since I was doing some Christmas shopping and it said open a card get 15% off. The online app said I was approved but needed to call in. So I called and was greeted by some foreign accent guy whom I had a very hard time understanding. He asked me for some personal information and then said "congratulations you are approved" which I told him I had already been approved. Now I gotta look at my credit report to see how many times I got dinged by them. Then I ask him to give me my acct and discount, he refused said, "he don't do that!" Say what! He asked me personal information but he can't give me my information... HMMM...

Did not disclose during sign-up for new credit card that a checking account (or debit card) was required to make an online payment. All other credit cards we've dealt with accept payments through a savings account. When contacted the customer service, was told "you should have read the conditions before you signed..." Really? I'm going to hold up the line to read all through the conditions for a $15 purchase? After a paper copy of the bill is sent to us, we will use a money order or my (the parent) check to pay the $15?? Bill and will then cancel the card and never shop in the store again... Since I (the mother) use cash for a lot of transactions (and could care less for the rewards program), this company has no idea what I spend. Money is money. It blew us away that they wouldn't take a savings account payment. Bad business sense... And you can't make a payment in the stores? Don't worry. Lost this family to any future business.

I have spent upwards of $60,000 over the last 10 years purchasing clothing for my kids at American Eagle. I will never spend another dime there. I recently attempted to return about $2000 worth of items - all brand new with tags and most still in the plastic bags that were sent in. The first time I ever tried to return anything there. And not only were my returns denied but I was treated like a criminal in the process. I had all of my receipts and was only asking for store credit - not money back. The store managers were too concerned about hurting their sales totals for the day rather than honoring their stated return policy which states nothing regarding a time limit. I was accused of stealing - funny I had no idea that they would provide receipts for stolen merchandise! I did not try to return everything in one day figuring it would be a problem and also take forever to process. I brought in small batches of $300 and was still denied.

In general I have had really good luck with ordering online from American Eagle. This time around, not so much. During check out, for some reason or another, I ended up having to spend $20 on overnighting my purchase. I did not, however, choose this option on purpose. I emailed American Eagle immediately asking for a refund and to get normal shipping instead (free, FYI), which is what I originally wanted. They emailed me back the next day, after an item shipped, and said they cannot fix this after the purchase.

An additional 60% clearance sale is what lured me in. While I was browsing through the disorganized clearance rack, I noticed a really cool pair of shorts that were perfect to bring on my upcoming vacation. It irritated me that the only reason they were on sale was because they just so happened to be a size 18, which is an "online only" size and AE simply didn't want to have the burden of carrying them upfront in store. The store itself was very disorganized, which made it very confusing to tell what was actually on clearance & what was full price. The white stickers with lowered price points should only be used for sale/clearance items & not be printed with duplicate full price points that the tags already state clearly. I noticed that 75% of the clothing on clearance were in the smaller sizes... Hmm I wonder why?

This was my second time ordering online from American Eagle and will most likely be my last. When attempting to proceed through checkout, it took almost an hour for me to finally place my order. I first tried placing the order using my account and rewards number, but an error kept popping up saying that my shipping information was invalid. I triple checked my shipping information, removed my rewards info, logged out of my account, and had to switch credit cards twice before it finally let me place my order. In the end, my successful attempt had the same shipping and billing information that I initially entered, making it highly unlikely that the errors were because of something I did wrong.

I have had multiple problems with American Eagle in the past year. I ordered an online gift card for my sister, and then had to call multiple times before it was actually emailed to her. I set up a 'rewards' account with American Eagle, but the rewards number, and the rewards, disappear from my account, and I am repeatedly asked to sign up for the program. Other times, when attempting to place an order online, I will attempt to sign in, but clicking "sign in" will direct me to a "log in" page, which will then send me back to a "sign in" pop-up. When I am able to successfully sign in, the information in the system often does not load, or is incomplete, or when it works, loads very slowly. I appreciate the reasonable prices on clothing, but this is ridiculous.

I'm furious with American Eagle right now. I took my son shopping on Friday to get some summer clothes. As I was checking out, I slid my card thru the machine, entered my pin and the machine froze and said "waiting for auth". It then came back to a regular screen and the cashier told me to swipe again. I said, "you're sure I won't be charged again?" She said, "of course not, it would of printed out a receipt." So I swiped again and later that night I looked at my bank account that had two fees for 197.00. Calmly, I called customer service who told me to call the store, called the store who told me I needed to call customer service. Then called customer who said I needed to speak to store customer service that closes at 9:00. It was 8:45 and got a voicemail.

My daughter and I have shopped at American Eagle for some time because we like the jeans. This is only the second time we tried ordering online, which we do at several other places. We ordered matching shirts that neither of us liked, and my daughter accidentally ordered an extra, easy enough, we'll just return them all to the store. I went to the store, original packaging, packing slip and in the shipping bag. I looked around, there was nothing to exchange the items for. The girl behind the counter goes through the whole bit of linking up our club card which the order was not associated with but THAT did not matter. They scanned the barcode on the packing slip and the order came right up. She asked me for the card which I did not have because my daughter used hers. I asked if I could call her with the number like the vet, the hair dresser, and the doctor will accept... Nope, conveniently they have to swipe the card.

Today I tried to place an order online. The website locked up after I input my credit card information. I logged out and went back in and my order was deleted. I reentered my order and credit card information. I requested two-day shipping at $15. My order was placed, they took my money and the website said I would get my order May 9. I immediately called the company and they said since the order was processed after 1:00 it won't be processed until the next day, which is a Thursday so two days after is Monday. I tried to cancel the order and they said I could not. Either this is very bad customer service or a very bad policy.

I never post anything anywhere but here I go. First, I'm an American Eagle customer since many years and the actual quality of their products are not the same. They are not the only ones. Many clothing companies are going down. Recently I made a purchase of 411 dollars at a store and got a reward card. That is a lot of points to use in future purchases, points that I'm unable to use yet because they never arrived, is being more than a week, and according to the REP on chat, he doesn't know what happened! Also Customer Service says I need to keep waiting! Even when they say is 5 business days for the points to arrive, mysteriously nobody can give me an answer. Just keep waiting...and calling? Until the valid period expires?

I spent $334 during an online sale. Ordered a bunch of tops and some jeans. When everything arrived it was all crap. The hems on the shirts were not finished and the jeans were not the correct size. So I planned to return. Unfortunately I paid using PayPal and wasn't able to return in the store if I actually wanted my money back so I returned via mail. Received confirmation that the items had been returned and a refund had been issued. I waited a few days and still had no confirmation from PayPal that a refund had been issued so I chatted in. Well the rep was so disgusting and condescending. Basically he told me to just wait for it. So I gave it a couple more days and still nothing. So I chatted again and got the same response. So I decided to file a claim through PayPal. I have confidence they will resolve it. Worst case I'll contact my bank. They will not get away with this. I will also be filing a Better Business Bureau complaint.

So I recently ordered a birthday gift for my friend from AE, and after a few days, I finally realized they're sending my package to the wrong address. The address they sent it to is a combination of my shipping address and my billing address, which are different, and they sent it to this made up place. I know because it's my hometown, where I've lived for 18+ years, but the street address of my college. Two completely different places. I called and they told me I have to wait for UPS to send it back, for them to reprocess it and it to get sent out again, taking 2-4 weeks. Her birthday is in a week and I'm the ** without a present because I don't have money. AE told me to buy everything again, which I cannot do. I'm not giving you more of my money. Never buy from this place, ok? Because they'll just screw you over.

I have had multiple issues with ordering from American Eagle's website. I have been sent the wrong item on more than one occasion. Most recently, I ordered several items - one of them being a pair of Birkenstock sandals (a more expensive item from American Eagle). I was instead sent a pair of cheap Keds sneakers. In speaking with customer service, I was assured that if I sent them back, the correct item would be sent out right away. I used my prepaid mailing label to send the wrong item back ASAP. Well, they received the item but I received an e-mail stating that I was refunded for a pair of jeans and a top that I had not sent back - considerably less than the amount of the shoes. I called... again. I told them to refund me the correct amount and not to send the shoes as I was going to order elsewhere since I had so much trouble with the company already.

I have been a purchaser of American Eagle clothing for a few years now. Recently, I've found their company and quality to be horrible. I purchased four of the Joshua Tree sweaters and after only a few wears of each, three had holes in the armpits. I had bought these in store and was told to mail them back. Then I was told they couldn't replace them and would give me a refund for far less than what I paid. I told them I wanted my sweaters back. They shipped them back in January and I still haven't received them. They ended up issuing me a refund for $120 and it's been over 8 days since and no credit back on my card. They now tell me it's possibly going to be 10 business days. I also bought some underwear recently and one pair was worn and washed once and fell right apart.

American Eagle Outfitters that located on 450 Sunvalley Mall Concord, CA 94520. This store cheated on return policy. I was cheated twice by them which are really uncommon in my shopping experiences. It makes me stand up and write my first review. When I purchased pants for my daughter I was told the return policy is "in 5 years, if you are not completely happy with your purchase just return it for a full refund." Six months later I tried to return since it is small for my daughter. When the cashier seems processing the return, the manager ** stepped in and asking "what is wrong here" with an unpleasant face. He refused return, said it was too long for return.

They pressure me every time I walk into the store to get a credit card. So I finally get one with a 300 dollar limit on it. Then they take it away a few months later because I was not using it and said my credit score went down. I will never shop in their store or my kids will not and I will tell everyone not to get their card. Very bad customer service. It should have depended on if I missed a payment or not. BS.

I ordered from AE recently and was given a tracking number. The UPS site stated that it was a Surepost delivery, but there was no update or movement for several days. Finally after about a week of no movement I began calling AE, who said I had to wait ten days to request a refund. Meanwhile one of the items I'd ordered was sold out. After ten days and a couple more calls they did issue a refund which did not include the $7.95 for shipping and handling which I paid. I checked their policy info which does state that they don't refund S&H. In the end I didn't receive the item I ordered and am out for the cost of shipping and handling.

My wife and I recently made a $158 purchase at the Sudbury ON location. I had to return 2 shirts a few weeks later, but was not allowed to get my money back. The purchase was made on my wife's debit card. The sales clerk would return the money to my debit card from our JOINT ACCOUNT! When I told her that was unacceptable, a Supervisor came over and told me there is no way they will return my money. All she could say was "store policy". It is a very far commute to get to AE from my house. They then offered me "Store Credit", which is no good to me as My family will NEVER shop there again! AE needs to start treating people the way every other store treats people. It's called customer service. Try it.

I was at your Burbank, CA store located in the Burbank Town Center on Sunday, January 3, 2016 with my mother, two aunts, and cousin. We were shopping for jeans for both of my aunts and were going to go to the fitting room, but decided on going a little later due to a long line. When we decided to go, one of my aunts went into a room to try on the pair of jeans she chose and she was followed by one of the Hispanic associates working in the store that day. My aunt called us to show us and she needed some help with translation because she wanted to ask an associate if they had another size. We stood in the foyer of the fitting room where there was no line whatsoever and were immediately rudely told to leave by the aforementioned associate (who knew we were trying to help my aunt) because we were apparently blocking the nonexistent crowd in the fitting room.

American Eagle online have a great promotion 60% off on all Clearance products. I put 25 products in my basket 4 of them women Jeans 9 (AEO DENIM X SKINNY JEAN Style: 0432-9329 - STRAIGHT JEAN Style: 0435-9336) their price clearly IN BOLD RED was $10.00. After many attempts to finish with the checkout, the system reject my payment because an error. I decide to wait some hours and when I chat with a customer service she/he told me that that price was an error and that I need to read the exclusion to know that jeans are not taking the 60% discount.

I ordered several items and they were shipped in two shipments. The second shipment was lost by UPS so I contacted AE and requested a refund. They have refused to even though UPS has stated that it was lost. I spoke with several managers (Zachary, Jason, and others) and they all refuse to do so. Still waiting and nothing. WORST CUSTOMER SERVICE EVER. Spend your money elsewhere as they do not care of you, the customer.

I earned a coupon from AErewards after certain amount of purchases. Never received my coupon. Called AE, was told they will email it. Nothing in email after 2 weeks. Called again, was told they will mail it instead. Another 2 weeks passed nothing in mail. Called again, was told they will not send it and started to say they have a new program. I was like "I don't care about new program, I want my coupon that I earned." Each time it took over 40 minutes on phone and still nothing resolved. I never post reviews online, but this experience with AE is so bad, I have to post to warn others, deal with AE at your own risk. American Eagle only cares about your wallet, not you the customer. They practice dishonesty and treats customers like crap.

I order 3 sweaters from American Eagle only to receive 1 sweater and 2 pair of women's shoes. As the items were Christmas gifts I contacted American Eagle and asked them to dispatch the correct items in time for Christmas and I would return the women's shoes. They ignored my request and asked me to return the goods which I did at my cost and now they will not dispatch the missing items or refund my credit card until they receive the incorrectly dispatched goods in their warehouse. They also will not refund the postage. The correspondence with American Eagle has been slow and they seem intent on stalling and not responding to queries and they also won't accept responsibility for their mistake. I would avoid this retailer at all costs - spend your money at a retailer that respects its customers.

Do not waste your time! There's been a series of mistakes done on their end. I ordered a shirt October 23rd & received it with the store security tag attached & wrong size. I shipped the shirt to them the next day because my local AE store closed down. Days later I received an email that shirt was no longer available & they were going to send a refund. It's 12/12th & have yet to receive a refund. Customer service puts you on hold then hangs up on you. Finally Spoke to a supervisor named Courtney who was going to take care of my refund but now it's another waiting game. YOU THIEVES, REFUND MY $!!!

I placed an online order on Black Friday for the 10 for $27 panties. I received the order in a reasonable period of time. I normally shop at the store nearest to me (which is still an hour away) and am a size Medium. So I figured the sizing is the exact same if you order online, right? Wrong. The "mediums" I received were almost two sizes too big. No big deal, I guess. I'll just take them to my nearest store on my next day off and return them there. So today, before departing for my hour drive, I double-check their return policy. Nowhere in it does it say panties cannot be returned.

Their clothes fit according to exact sizes and they offer refunds soon as an item is not in stock and they don't charge for items that go out of stock. They refund charges soon as 7 days. They don't take weeks like Abercombie and they provide great customer service.

I previously recall December 1st, I checked out with all my items they were available to ship in my basket. I got an email early Saturday morning of December 5th saying that while they were packing the items (by the way I got a delayed order email confirmation), saying three of my items were unavailable but I will not be charged! The lady explains it like there was a glitch in the system! What does that mean? So I decided to go ahead and replace the items. She says "well I can do that and I can give you free shipping." Oooh! I'm sooo happy. Free shipping already comes with the order! Come on!

Here's what happened: I ordered 3 pairs of jeggings, and was told they'd come in 2 different packages. Great. So I receive both at the same time, open them up. One is my order and the other is someone else's order (they got mixed up). At this point I'm like OK it's just an error. So I contact cust serv for a switch and they tell me once I ship this other person's order then they'll ship my correct order. So I do that and they say, "Your order will be shipped to you in blah blah business days" so I wait. And wait. A month passes and I contact customer services and they say, "Oh yeah, the order was cancelled." So BASICALLY they would've KEPT my money without even telling me? Had I not even emailed them myself they wouldn't have contacted me. :) So I sent many emails asking them about this this week and all I'm getting is "we are sorry, we are looking into this." Yeah never shopping here again. They literally STOLE my money. :) Haha.

I have been shopping at American Eagle for several years. I have 2 teenage boys whose entire wardrobe is pretty much American Eagle. However, I will never shop there again. I went into the Arlington Texas American Eagle. I purchased several items at the store as well as had them order a pair of pants that I couldn't find. The clerk that was ringing me up was so busy telling everybody what to do, that she when she finished my purchase, I asked her where were the pants shipping since she never asked for my shipping address and discovered she had not entered a shipping address. She said she would have to do a post void and re-ring up my order. I never got a copy of the post void. I asked her several times did I not need a copy, was she sure my bank account was not going to be charged twice. She told me that I would not get charged twice and I did not need a copy of the voided receipt. Now this was Saturday, October 31st.

After not receiving half of my order from American Eagle which they didn't label except with a zip code (via postal service), they told us we would have to repay to have items shipped. Then finally after dispute over my money they lied and said they would refund 79 dollars to my debit card, but only refund 29 and put the rest on a gift card I didn't even have.

After making a true effort in paying off my AE Visa card, (called, verified balance, paid off balance and have confirmation number) I left to go out of town for a few months. During this time, they charged me a late fee on what was supposed to be a paid off account. So for 3 months I was charged late fees for a paid off balance. After calling customer service, they removed one late charge and happily charged me $73.01. (How very nice of them.) Needless to say, I have closed the account and will also never shop American Eagle again. Paid off a card and still got my credit pinged. RIDICULOUS!

I would like to share the worst experience I had today, October 24 at American Eagle Times Square, New York. By the time was leaving the store I had to come back due to the alarm that sounded, the security man determined that I open the bag for checking, then we could see that the cashier boy had not removed the metal detectors of any piece I bought! So because of that I was surprised when I was leaving. I presented the receipt and I went away. Actually I will never come back. I would like to know if the employees are trained to avoid that situation. Are they? Cashier no: 003148. Store: 02248. Time: 5:54pm. Sales: **.

I ordered an online purchase from American Eagle and kept trying to track my order and it just showed blank page. So I have called Customer Service twice to get the same answer "there was a glitch in the system so we're pushing your order through." Ok haven't heard a word, not even an email like they said I would receive. So call for the third time, guy tells me "there is a glitch in the system so we're refunding your money back." I said "well what about the other two people saying they were pushing my order through?" and he told me that they were lying and that they can't even see my order from their end.

Received a email from AEO that my order was pulled for security reason. Was asked to call their 24/7 hotline. Tried to call but couldn't so instead I use the live chat provided. The operator ask me to either called or reorder as he couldn't disspate the holding charges and couldn't help me to place an order via chat. So I ask him what will be the number to call and he typed the country code for me so I merely copied what he wrote and called. To my surprise this time the call went through but it says, "We are close. Pls call back on the next working day." So I told the operator, "Isn't this suppose to be 24/7?" The operator ask me to verify and upon verification told me that my card has some probs and asked me to check with my bank and assure me that the charges will fall off in a couple of days which happen on the 5th Oct.

Entered AE at Southlands. Showed RetailMeNot coupon to salesperson and asked if I could use. She says use, they used it earlier. Upon checkout the manager did not allow me to use - online deals are much better and you get free shipping. Manager was just unfriendly and I won't shop there again. I'll go online and save more money and get free shipping.

Ordered 3 items online. Almost week went by, was charged but nothing sent. AE said it's rare that this happens but the order was canceled and not being sent. You'll get refund in 5 days. I had to replace order, get charged again. They did refund me but still.

Tried to place an order this morning and received an error message. I placed the order again and this time it went through. I later noticed that I had two order confirmations in my email and realized that I had been charged twice for a duplicate order. Called customer service and was told there was nothing they could do because it had been over an hour since the order was placed (2 hours). Expressed my disappointment that I was being charged twice because of a glitch on their website. Was told to refuse the package when it arrived or to just return it at the store. Clearly American Eagle needs to work on its cancellation policy and have better communication with its warehouse, because in their words "there are thousands of orders, there's no way for us to know which one to cancel." Seriously? Will never order online from them again, lesson learned.

I learned that the promotions cannot be trusted. I placed an order, making sure it met the minimum amount to get the free promotional item. After the other items shipped (without the promotional item), I checked the shipping information page and saw that the item was now canceled (it was not canceled until after the rest shipped). I never received any email or phone call alerting me to this cancellation and was offered no compensation or explanation other than "Unfortunately, the item(s) below sold out before we could ship them to you, but don't worry, you won't be charged". The item conveniently was still added to my order and was not canceled until it was too late to cancel the order. The customer service representative I spoke to told me there is nothing they will do to make up for this.

I ordered three items online, one was a beach blanket. Instead, they sent me a towel with their eagle on it. Not only do I get the wrong item, but an item that is remarkably cheaper than what I ordered. Unhappy with this, I'm forced to return it via shipping and I HAVE TO PAY MY OWN SHIPPING FEE! THAT IS NOT REFUNDED! This is absolute crap. I had no option to return in store because it was the complete wrong item and the store can't return the wrong item under the sku number on my receipt since it obviously doesn't match up. I emailed three times about this issue stating they should supply me with a paid return label, never got a response. Not once. I called, the call ended with telling me their policy is all return shipping is paid for by the customer. Yep, that's right, even if the reason for my return isn't for anything other than a mistake on their end!

I order 3 shorts and their service was down. It keep on telling me my bag was empty. When I got to order they place 3 different orders. I call. They couldn't cancel. I had to wait for the delivery, go to a nearby A&E store in order to get my money back. It sucks that they can not cancel an order when it's their web page difficulty. I just wanted my refund of the two extra orders.

I ordered a lavender t-shirt (along with other items) from American Eagle - this happened to be an Aerie shirt. When I received my order, instead of the t-shirt, I received a lavender tank top. I contacted American Eagle and they told me to send the shirt back and then they would refund me. I asked them why they couldn't just send me the correct shirt instead. They had said it was because they no longer had that shirt in stock, meanwhile when I ordered it, it was in stock. So I asked them when they ran out of stock, after or before I sent my order in and they said after.

I ordered a pair of boy 12'' shorts from America Eagle store to be shipped to my address. It was not only delivered after the promised time (2 days shipping). When I opened the package, I found a pair of size 00 woman's crop pants. I called AEO and mentioned the error in their shipping. I provided the product item code too. AEO said that now I have to first mail the wrong item back to them. Once they receive the item in the warehouse and scan it, then only will they send me out my right item which I paid for. If I do not want to wait, I will have to order the item again separately and pay for it too. So now, I neither have the shorts nor my money. This is the most outrageous customer service proposal I have heard. The company makes a mistake and the customer has to fix it for them and pay for it as well. Shame on AEO. I will never buy from them again!

My package was sent to the wrong address by the USPS and I was worried since it was not covered by insurance. I contacted American Eagle about it and they gave me a full refund. I truly appreciate the great service they gave me.

I had a scheduled interview with the manager at my nearest American Eagle. They scheduled a time and date for my interview and decided they were going to stand me up for my interview. I will never shop in that store again.

Lord Ganesh (Ganapti / Vighneshwara / Vinyaka / Mushikavahana / Ekadanta / Gajanan and many more...) is the most beloved God worshiped by many people in this World and this company has used Lord Ganesh's picture on its sandal!!! It's really awful and design to be condemned. Immediate action to be taken and all these sandals to be retrieved from shops/dealers/market-place/buyer (if some innocent and senseless people have brought it) and this company to publish apology to Lord Ganesha and his worshipers. Any lapse in this will be highly disappointing and you will face worst situations.

Placed an order with a gift card 30 minutes ago, and for some reason even after logging in with my ShopRunner account (which offers 2 day shipping) the order would have been shipped Standard (7 days). I called AE.com to switch out my shipping preference and a girl there named ** said that I would have to cancel the order. After the order was cancelled I went to place a new order to find out that the GC had $0.00 and all the while with ** (the customer svc rep) still on the phone, she then said --- "Oh! We will mail you a GC and you should receive it in 3 weeks".

AE is producing products which are hurting Indian religious and traditions. They are making slippers with the printed picture of Indian god Ganesh. How someone can criticize religious.

I don't usually write to companies to make a complaint nor write up reviews online about mistreatment. After the phone call I just got off of, this is warranted. I have been shopping at American Eagle since high school. Not to date myself, but that's almost 20 years. I'm a pretty loyal customer and have always found AE's clothes to be the perfect fit. Even when they redesigned their jeans at one point, I stayed loyal by purchasing shirts instead. I placed two high dollar orders in the month of May. The second order wasn't completely fulfilled as one of the shirts was out of stock. Another one of the shirts was the wrong color. The woman on the phone could have cared less. She was indignant from the start and I hung up at the end feeling like AE doesn't need my money. I called her out on her attitude but that made no difference. She treated me like a freeloader and was incapable of empathy.

The shipping is terribly priced! Tried to return a pair of shorts and could not because I paid with PayPal and cannot refund is what they say! I've never heard of such! You should be made to refund people's money if an item doesn't fit!! The customer service person I talked to was rude also!!! Very rude!! I will never order from here again!

Items were purchased on April 25 2015. The clerk did not give my discount for coupon so she said if she voided out the transaction it would go right back on my AE credit card and I could recharge. Didn't happen! I had to then put $279 on my debit card. 6 days later credit is still not back on my credit card. Called customer service, completely worthless! Spoke to supervisor, completely worthless! Cannot or will not put my credit back on card. I shop AE all the time, my kids wear 90% American Eagle, never been late on my payments! Abercrombie and Fitch here we come!

I placed 2 online order. Got the items, doesn't fit so went to store to return... cant because apparently I have paid through paypal and they cant credit to paypal. So I have to have, yes, have to have store credit. Why? Is this my problem the store can credit back to paypal.. so another option return by mail but have to pay shipping cost... How unfair a store can be in todays world of customer satisfaction. Hate this store and never suggest anyone to shop online.

I was trying to order a product that was $19.95. I was given a $25 gift card. The shipping was $7.00 which is nearly half of what the product costs. When you add it together it now cost nearly $27, & the free shipping only starts at $30, so therefore I could no longer order the product at all!!!

I placed an order on american eagle website...and never received it. The person who took my order sent it to my billing address instead of my shipping address... and it went down hill from there. I called every single day for at least ten days and spoke to supervisors and no one could give me a straight answer as to where the package was. First they said it was sent to my home... where no one is there in the daytime because I work!!! There. Since no one was home they sent back to the warehouse!!! They said as soon as it comes back they will send it to my shipping address... Would you believe they sent it right back to my home address again!!!

I am currently living in a hotel (for work) and have multiple packages delivered to me. I placed a simple order for a pair of pants and never received a shipping confirmation email. Although I did receive an order confirmation (important because I did verify correspondence was not hitting the Spam folder). Order placed on January 25th with standard shipping. February 7th I contact their Chat support through the website and speak to a gentleman who informs me that multiple customers are reporting they did not receive shipping confirmations (Not just me). He informs me that there was "a problem with my delivery" but that it was on the way and would arrive on Feb 10th.

To begin with I've never bought anything online from the stores like American Eagle or Hollister. I always prefer to go to the mall and shop. But this time I found a shirt I liked and the closest mall to me didn't have it in stock. I went through an iPhone app to check out with a PayPal (recommend for everybody) with couple quick easy steps and got my shirt in 3 days (Est. Delivery was like 7 days)! Before I did so I went here (www.consumeraffairs.com) and was surprised how many of you guys are not satisfied but personally I would recommend them. Quality is on point as well. Thanks AEO!

Let me begin by saying that am a frequent online shopper and I almost always have received excellent customer service from many different vendors. But recently, an order I placed with AEO was handled very poorly from start to finish. I ordered two sweaters as Christmas gifts at the beginning of December, and received a package containing one sweater and one XL camisole. Clearly a simple packing mistake, so I called to let AEO know. I was told I needed to re-order the missing sweater and it would be shipped within the week. Meantime I received a return label for the camisole and sent it back.

This is the worst experience I've never had before. I was talking to CSR M** to complain about my canceled order. She was not helpful at all and end the chatting session during I was typing (the window said she left chatting session and other CSR A** entered to the chatting room). My order was canceled without any notice and I complain about it but she didn't try to solve the problem at all and blame the system. I understand it can be happened. If she say sorry and ask me if I have any further request I would say either replace this order or give me credit. Then it will be done. It was very simple.

I purchased 60.00 worth of merchandise in store, and part of my purchase needed to be shipped, since they didn't have the size available online. I did not receive the 30 percent discount (cashier mistake). I spent over 8 hours total (span of calling 4 different times). After a month, I still have not received my refund. I live 2 hours from the store I purchased from, so I had to deal with the online customer service. They are rude, and put you on hold for half an hour. I'll never shop there again! Horrible customer service, and all the manager says is "sorry", I am sorry I ever shopped there in the first place. They did not want to take care of my discount, all they wanted to do was get me off the phone.

Somebody recently got a hold of my debit card number and used it to purchase something online from American Eagle Outfitters. This person was able to use my debit card number and a FAKE billing address to make a purchase. After numerous phone calls, I have learned that they do not always validate the provided billing address against the provided credit card number. I verified this by making a purchase on their site using a fake billing address. That is not responsible behavior for an online business.

I was shopping in the store as a customer at the Roosevelt field location. Another customer had a dog in her hands - non service. I asked the store associate if this was allowed. They said they are not going to lose a customer by telling the customer that they could not have the pet in there. I then explained to the manager and associate that I am allergic to dogs and did not want my health to be risked. I later asked the manager for the corporate number to follow up with company procedure. The company then called the manager at the mall who said dogs are allowed in the store bc they are allowed at the mall. I found this odd because I never see any animals in the mall. I later checked the code of conducts rules for the mall which stated that no animals are allowed in the mall, only services animals.

I have a Shoprunner account which gives me two-day shipping from many sites. I found out within minutes of placing my order that American Eagles accepted it. I called them and asked if they could add it to my order and they told me they could not cancel or change an order. If they wouldn't even add faster shipping to an order placed five minutes ago, I can't see them helping out much if there was a problem when I receive the clothes. If they went a little more out of their way to help out, I would have been much happier but the fact that they wouldn't even try was a little disappointing. They did however honor a 20% off code which I noticed while talking on the phone.

I have ordered online with few difficulties in delivery of the products for at least 10 years. The only problem I have is with American Eagle. On 4 occasions, I have ordered from American Eagle and the order was confirmed via email but NEVER delivered. On the first order - I called to see where my delivery was. They said they had no order from me. I said it is showing on my Paypal account. They said they don't charge until shipped and that was not possible. I sent them the Paypal charge as proof. They had me reorder and said it didn't ship because my account was unverified and I should have gotten an email. I didn't.

I am from Australia. I travelled to the U.S in September of 2010, and absolutely fell in love with American Eagle Outfitters, particularly Aerie. I recently looked online to update my underwear, chose what I wanted according to the sales and promotions offered, go to check out and get slugged with shipping fee of $55.45, when in fact my order was only $37.00.

I purchased several items for Christmas gifts weekend after Thanksgiving on my debit card (like cash, it comes immediately out of my account). I had to return to the store for two reasons: 1) They did not take off the security tags off these garments. Which they should know to do on all purchases. Which they did not and didn't even apologize for the error. 2) I was returning one item that had been paid for on my debit card weeks before and they would not give me a cash refund for that item. If it would go back into my account immediately on my debit card, I wouldn't mind, but it usually takes a credit transaction 3 days to process back to my account which comes out immediately when I purchased these items. They say this is company policy, but think when it is a debit transaction and not a credit transaction then cash should be a option.

I spend over an hour ordering ~ 400$ worth of merchandise online and the order didn't go thru so I had to call up and order via phone. I spent another 45 min. re-ordering the merchandise via phone. That didn't get processed. I spend another 30-45 minutes re-ordering all the merchandise AGAIN on the phone. I changed the size of the jeans from the original order and verbally asked there A&E employee 3x confirming she had the correct size. I received a partial order (no notification what happened the the rest of the order but at least they didn't change me). AND the size of the jeans are WRONG. Now I have to spend 2 hr round trip to return them at an A&E store which was the whole point of ordering online!! I'm not ordering with A&E ANYMORE!!!

This is the second time I have ordered from AE online and once again, there is a problem. The first time I ordered was maybe 6-8 weeks ago. For whatever reason, the post office couldn't deliver the package from AE - something about it being undeliverable as addressed. I checked my order confirmation and all the information I had given AE was correct. I have lived in the same place for several years and receive packages from other companies every week and never had an issue. I had to call AE and have them resend my package to my business office. Of course this couldn't be done ‘til they rec'd the original package back. So it basically took 3 weeks to get my order.

Absolutely worst experience ever. I placed two orders with them about two weeks ago. At first I was told one of the orders had been pulled and was told to call. I called and the guy over the phone asked me if I wanted to confirm the order (apparently the other order went through fine, which makes no sense why one order would go through but the other wouldn't when both were purchased on the same day with the same card). I confirmed the order and then without even asking me if there was anything else to help with, he almost hung up until I asked him what caused the order to be pulled in the first place (to avoid it happening again), and he told me the billing information on my card and on my address didn't match up. Then I decided to cancel both orders as I didn't feel comfortable placing an order without making sure my card information was updated first. I was told it would be taken care of.

Today, I went to store in Guildford Town Centre, Surrey, BC CANADA and I was feeling stress and depression from my own life troubles and on top of that, the manager of the store treated me badly. I am also working for customer service but I know how to treat customers. I don't know how come she is the manager as she is rude and she did talk with me in a disrespectful way. I request you guys please provide them training for customer service. You need to train them if you want to not lose your customers.

Went into a store here in Puerto Rico. I was with my two sons & their girl friends. On our way in this only dumb manager and I repeat dumb said an offensive remark which I will not say it for respect to others but what he said was disrespectful. I understand you should be a little more professional when it comes to working with people and maybe they should give this manager a course on treating and dealing with customers. Sorry to say I will probably not shop at this store Plaza Del Sol Shopping Center, Bayamon, P.R. Shame.

I was in your store yesterday 7/28/13 at Mall del Norte Laredo, Texas 78045 purchasing my children's uniforms for school. As I got closer to paying the line was from the registers all the way to dressing rooms and around corner, and there were only two people at registers checking customers out. After about 30 min. in line waiting to pay I noticed 5 other employees hanging clothes, fixing backpacks, laughing talking, definitely not helping other customers. I was getting frustrated and went up to the counter and asked the young lady if there was any way they could open up other registers to make this process go faster. Her response was no, the other cashier isn't due to come in until 2 p.m. and it was 12 noon. I mentioned that I wasn't the only one complaining and she said she won’t be in till 2.

I orders 6 items and only receive 3 items. The 3 items I received did not fit and I communicated with them the issues. I received only one "form response" stating that they would not be responsible for items not received. What sort of customer service is this? I communicated with my credit card and initiated a dispute, while at the same time returned the 3 items that did not fit. Thus far, they have credited the returned items but noted "fraud" on a billing statement issue to my credit card company.

I recently went into American Eagle Outfitters the other day to get a new pair of jeans. Now, I'm a flare jeans person because I have long legs and they look better on me. There are new types of flares they are trying to launch. The only problem is that they were all regulars in length. I would have bought them if they came in longs. Unfortunately, they don't. In my opinion, if a company wants to launch something new, they might want to keep in mind that not just one size or length is out there in the consumer's world.

So, I tried getting a job at American Eagle. I went to the store and got an application on 6/6. I tried turning in the application on 6/8, but they told me I had some errors so I decided to fix them at the mall and turn it in. She insisted I turn it in the Monday coming up because the store was very busy, even though there was NO ONE THERE. I came 6/10 and the same lady, who told me to turn it in that day, received it and told me it was filled out, and that I was good to go. She then said she was busy, and she would give the application to the manager, and that the next time I come in, I would have to bring a recommendation letter. She then left, so I also left the store.

Horrible customer service! I ordered one pair of jeans during a 20% off sale and the order didn't go through. So the next day, I tried to redo the transaction and of course the sale was no longer going on. I was a little irritated I had to pay $15 more for the same item, whatever. I bought it using my PayPal. Then I checked my PayPal and they charged me twice for the higher amount! I've been calling ae.com along with PayPal and originally, I was told I would be refunded in 24 hours. Then I called back and they said 48 hours, still no refund. I called back today and now I'm being told I have to wait 10 business days to be refunded. Neither company really cared or even apologized for the inconvenience. So, I have paid $100 for 1 pair of jeggings that should have originally cost $35. This is my first time buying at ae.com and surely will be my last!

I made an online purchase for my teenage son on April 1st. Our items were shipped on April 4th. On April 9th, I tracked our package and learned that it had been sent to the post office in my billing address area. On further investigation, I learned that they had the correct shipping address but the incorrect zip code. When I called their office on April 10th, I was informed that they could not do anything until 12 business days had passed. To add insult to injury, I tracked my package through UPS and USPS and called and was advised that they could not change the shipping address on the package but they now had the current address. It's now Friday, 4/12 and 3:20 pm. My package hasn't arrived yet. I informed the woman I spoke with today that if it isn't here within 12 business days or April 22nd, I expect a full refund immediately. Oops, that will probably take another 12 business days! I'm through with American Eagle.

I contacted customer service to see about getting a return label for an order that was going to be $32 to send back. The order amount total is $60, and I think it's a bit ridiculous to pay half that just to return it. The supervisor told me they have no way of sending a label to me unless I was sent a wrong item. So I asked about them just charging me for the label, I have no issues paying for it. He said they don't have that ability. I find that difficult to believe with a company their size. In addition to that issue, the representative I was talking to before the supervisor told me to purchase a bra from Arie because there is free shipping and returns, which the supervisor told me is not possible. American Eagle needs to change their asinine return label policy and inform their employees better on policies.

They never tell me why. What's the point of having a rewards program if I can't order anything anymore online? The reps never know why; I'm always on hold. They say someone will contact me. They never do. It's absolutely ridiculous. I'll spend my money on another brand. I recommend you do the same. It's a waste of time.

I bought a falsely advertised chronograph (stopwatch) watch. It came without instructions on how to use it. One of the crystals is about to fall off. I had to call and ask for a return label. Two weeks and I’m still waiting. I went and placed another order (stupid me, maybe) for another two watches. One is just a simple watch. Another one states it’s a chronograph watch but with really good reviews. I emailed to ask for them to include a return label so I won’t have to call and wait for one to be mailed to me. They denied me, like seriously? I’m so disappointed that I have to give them a reason I would possibly want to return an item and they have authority to deny or approve that. I’ve never experienced anything like this before. I’ve had to place many orders recently online and all of them, from different sites, have been received with return labels with no questions asked. I use to love AE, but I’m quickly changing my mind of their business now.