AAFES

I received a Disability Severance pay from the military that was taxed. I spent some time in and out of physical therapy rehabilitation. During this time I fell behind in payments of my Star Card. When I called Star Card to pay a balance about $2000 and was informed that my account was transferred to TRANSWORLD SYSTEMS INC. I was informed by Transworld Systems Inc that interest and fees had caused my balance had more than tripled. This company wanted me to pay almost $12,000. I begged both companies to forgive some of the with no success. I agreed to pay a fee debited out of my bank account each month.

Back in 2011 AAFES let me as a civilian open up an account because I was married to a military service member. After my divorce in 2015 I attempted many times to reach out to Aafes to pay off my debt. I NEVER received an responses back, written letters, calls and emails. And my email hasn't change in over 10 years now. Without notice, they sent my account to collection in 2016. Still no attempt as responding or reaching out to me. This year (3 years after sent to collections) They took my tax refund (federal and state). My balance that was updated just Feb 23rd of this year on my credit report was a balance of $4,011 for an original debt of only $2,550. I got $300 of my tax return back (the total was a little over $4800). Why did the company take even more than what I owe. Why no response. Nothing!!

To the CEO of AAFES, Tom Shull I hope you’re reading all these reviews. The majority if not all are 1 star reviews made by military personnel, prior service, and retired servicemen. You of all people should be hurt the most when reading these reviews. This is how soldiers are being treated. ARE YOU GOING TO DO ANYTHING ABOUT THESE ISSUES? Start with your customer service reps and management.

We ordered furniture online to be delivered to us in Germany. It said 4-6 weeks for delivery. It is now 8 weeks later and they have no idea where it is, they charged our visa and they told us we would pay a fee if we cancel because it has shipped. We asked for a discount and we want to cancel.

I have been a loyal customer and have always had my account in good standing with the Military Star Card. I recently retired and moved back stateside from overseas. During my transition, I received a rewards card for making the required purchases to receive one. Also, while I was in transition, I had my mail forwarded like we all have to do. I never received my rewards card and when I called customer service to inquire, I received the run-around. I finally was able to speak to someone that said they would put in a request to a different department to see if they would re-issue my rewards card. I called today to find out the results and I was denied on the premise of that I changed my new mailing address AFTER the rewards card was issued.

I have dealt with AAFES for more than 50 years. Only about 15 years with their online store. This is a Benefit for Veterans and after spending nearly 30 years in the service I can assure everyone that this is no benefit. Items are priced higher than most big box stores. Sale prices equate largely to everyday prices everywhere else. Logistics is horrible. You never know for certain if an item will arrive or when waiting it’s suddenly out of stock. Consumer service only in name. The worst of any store at any size I've ever dealt with and nearly totally unresponsive and argumentative when confronted with errors. It’s a disaster and to Vets out there it’s no benefit for the years you have to this country. A real travesty.

We ordered a Samsung washing machine on the 25 of November. The website was saying ‘in stock’ so decided that this fact and the prize combined was what we wanted to order. On the 8th of December I still haven’t heard or received anything. I called to complain and was told that it was scheduled for the 11th. Not so happy with that because of the fact that I don’t have a washing machine at the moment and 3 small children, she said to make it a direct delivery with a different company so I could get it faster. The days past and I didn’t hear again. On the 11th I called to learn that I was scheduled now for the 14th. How in the world is it possible to have a delivery date on the 11th, complain, get agreed and a faster day and then end up on the 14th?

I ordered a PS4 online for Black Friday and was notified that it shipped on November 23rd at 10 am. On the 27th I call for the status only to find out they made a label and never shipped the product. I'm being told now after seven phone calls to customer service to give it three more days to ship or call back so they can give me another bogus reason why I don't have the product. They were supposed to contact me four times already through the escalation department and they have never made an attempt to reach out to me.

I wish I had read the reviews on the STAR card before I got one. How in the world that I can make payments, they apparently accepts the payment, but when you check your balance, you have a past due balance. If you call, they will tell you that the bank returned the payment. Really? Never had a problem with making a payment online with any other online vendor, but the bank will send the payment back. Maybe the bank know AAFES is full of **? One star rating is WAAAYYY too much of a good thing.

I would give zero stars if I could. I ordered a sofa and sofa table manufactured by Ashley on September 11. The items said in stock. A week later, I contacted AAFES via chat to confirm the shipping time-frame. I was told the items would be shipped on October 1st. Meanwhile, I gave my sofa away based on what I was communicated. On Oct 3, I received an email from Mallory ** with it being cc'd to Ronn ** stating the items were on back-order until October 26th, and I could cancel by Oct 13th if I didn't want the items any longer.

Purchase a refrigerator online November 11, 2017, was delivered on December 2, 2017 but wasn’t set-up till December 30, 2017. While checking out I notice a few dents, called customer service on January 3, 2018, was told, "Someone will call you back." They never end called so I called them a few weeks later & was told to contact Samsung so I did but Samsung rep informed me that the exchange should handle that problem so I called. Someone would be getting back with me. No ever called me back, so today June 20, 2018, I was told they could pick up or give me a discount of $300 dollars. I didn’t believe that was enough if they had looked at the pictures so I said, "You can pick it up."

5/29/2018: Tried to order a $399 Vitamix Blender this date. Went through all the questions on the Website but yet there simply was no place in which to Submit my order. Consequently, I do not know if my order was placed or not and do not know how to budget in a situation such as this! I then tried to contact AAFES for a Customer Review. I, again, went all through the questions only to find out that there was no place to submit my answers. I have never dealt with such idiocracy before. If AAFES was designed to be a pleasurable experience for the veteran, IT CERTAINLY IS NOT. A LOT OF TIME HAS BEEN WASTED FOR NOTHING!

I placed a couple of orders with AAFES's ShopMyExchange.com in the last 6 months. One order arrived quickly and as described. The other order was for a limited edition $400 item that was listed as in stock, but it didn't ship. Online merchants should not be listing items as "in stock" and overselling items that they don't actually have. Beware of AAFES / ShopMyExchange when shopping for high demand or limited edition items.

Good luck on getting them to ACTUALLY report your CURRENT BALANCE not your OLD BALANCE... It will reflect on your credit report, and although you have made payments on time at 100.00 increments you still get dinged on your credit card usage which makes it Your score go down, that's the catch 22. They don't tell you about with this card, and then will act as if it's an issue to correct something that should be done automatically, so basically you have to call and beg them to do their job. No special favors being asked...

We tried to make a payment in store, but didn't have the card with us. Customer service was great and helpful, but the E.C.P. rep gave the C.S. rep in store the WRONG ACCOUNT NUMBER. My payment wasn't able to be refunded for a few days, and I still had to make a payment on top of that to the correct account. Recently, we tried to make a payment online, and thankfully I save the confirmation with the amount I selected to pay, and their wonderful system changed the payment amount and increased it by more than double. I selected "minimum payment" when I paid it online, and I saved that confirmation screen that verified the amount due that was the minimum payment.

Don't get one, avoid the military star card as much as possible. As some had already stated. Their APR is insanely high and an interest fee that is far beyond any credit card or loan shark. My wages are garnished bi-monthly. They take any amount in accordance to your debt. And if your account made it to collections, you'll have to pay that collections agency too. Finding a way to pay them off is difficult. Knowing that they can garnish tax returns and take any known finances made. The Exchange Credit Program is a RIP OFF and they're the worst. ** crooks!!! I tell customers to avoid that card. If you already have one, pay it off and close it. 10% off meals and other deals, not worth the effort. I could settle for a $1.00 sandwich at McDonald's and still be content.

This is the worst experience I've ever had with a credit card company. They made mistakes by telling me I had no balance due whenever I went to them on multiple occasions. They hurt my credit score while my credit card was cut up and they refuse to fix their own mistakes. I would 100% recommend anyone to never use this Military Star Card. They are not here to help, even when they made mistakes themselves.

I typically would never make a furniture purchase online. The budget was tight. Our current couches were falling apart and the Shop My Exchange online had a deal on Ashley furniture for 20% off purchase price and no interest no payments for 18 months. My husband (retired Navy Seabee) and I checked out the couches and decided on a sectional with 3 recliners. They were delivered on 10/19/17. About a week or so later I noticed the stitching was coming out of the left side recliner. Being that it was a sectional that seat was fully removable. I contacted customer service & reported the issue the first week of November. I was advised that the stand alone recliner could not be returned and replaced that I had to return the entire sectional and repurchase. While that was a pain point I was fine with it. I was told that the claim was being submitted and someone would be in touch with me.

It has taken 18 days since first contacting customer support to make this return (FedEx picked it up today) and I am sure getting a refund will be as bad or worse. From first contact the information on return has been wrong and ridiculously cumbersome. The first customer rep told me to return via USPS and gave me a mailing address. I called customer service again to verify this and was told, no computers have to be picked up by FedEx and it would take 12-14 days for the pickup.

AAFES charges more in interest and penalties than any credit card company due to their relationship with the US Government. Congress has given them special protections by allowing them to act as a government agency in so that they may garnish wages and taxes directly without a court order. After going through a very difficult divorce, and attempting to pay off my debt, I was told my $4,000 balance has jumped to $9,000 after ONE year. $2400 in interest and the $2600 in penalties. This is so ridiculous as to be criminal.

About 22 years ago I was stupid enough to open an AAFES charge card. I purchased some items for our home we lost after I was medically retired and wasn't paid for 6 months pending my medical separation. I needed surgery and was unable to work during that 6 month period which screwed our finances and lives up but this was unplanned.

I am in the market for basketball hoop as Birthday gift for my grandson. Have inquired with AAFES as to whether what is included in this basketball hoop as to whether the BACKBOARD, POLE, RIM, NET and all parts as shown in picture are included. Have talk to Manager of AAFES and told me he will check it out with the buyer who at the time was on vacation. Don't understand. Instead of checking with the distributor of this item he has to check it with the previous buyer. Don't make sense. I just want to make sure everything is included cause had the experience before of buying basketball hoop and didn't know that all they were sending me was the BACKBOARD. Was also told that what you see in the picture doesn't necessary mean you'll get the whole thing. So now I want to make sure I know exactly what I am buying before I buy an item.

I have had AAFES take out unannounced and unauthorized payments from my checking account. Not only once but twice. They ignore set payments and do what they want to. Luckily, my bank was able to set them straight and correct their errors. They would not accept responsibility for their actions. They are in the business for screwing over hard working military personnel. If you are a young Soldier wanting a card. My best advice would be to not get one. They have high APRs and find ways to take advantage of military personnel. Do not become an unhappy customer.

I loved this card. Never had any issues. They never gave me any problems with returns. Everyone at the exchange was extremely professional and I loved their perks and sales. They are Bankruptcy friendly. They will give you another chance and they give you more than enough in regards to CL. The payments are reasonable. I can't say enough about them never had any issues.

I have attempted since March 2017 to make an online payment since I had established this account in 1995. My spouse who happens to the veteran had set up an automatic draft each month from his personal checking. His account was in the negative on three consecutive months when AAFES attempted to draft the account. I had no knowledge of the insufficient funds and attempted to make an online payment in March 2017. I called customer service to determine the status/problem with the account since it is in my name. I requested at that time to remove the restriction from my account.

I've been with AAFES for years and never had any issues until now. I was out of town and forgot to pay my bill almost a month behind. When I returned I called them to pay my past due amount. I authorized them to withdraw "X" amount and it was confirmed by them. The next day I checked to see if the payment went through and to my surprise they not only took the payment, but also the next payment that wasn't even due. I called and got the runaround. Oh yeah a sorry too. This is illegal!

Do not bother getting this insurance. AAFES does not honor it. I purchased a two-year replacement. TV broke two months ago, they said, "Contact Samsung". Samsung approved service centers are over an hour away and open M-F. Close at 5. I work daily. Samsung said, "Call insurance and get replacement now." Asurion and AAFES will not honor their own warranty. Just disgusted that they would do such a scheme. Military at its finest.

DO NOT GET ANYTHING FROM THESE GUYS! THEY ARE SUPER CROOKED. Something happened around 5 years ago which involved me ACCIDENTALLY trying to make a payment with a cancelled credit card. I messed up with that, ya I understand, but this created an unfixable problem with my account. I have called management, talked to the individuals working at the AAFES customer service desk located in the base's PX trying to fix my problem, but all employees that I have talked to about my issue have informed me that the problem cannot be fixed, and I must work around it.

Last year, I was stationed in the UK. I did not expect to need a new bed during the time. I would be overseas, but things came up, and I found myself in need of a bigger bed. Several months ago, I began looking for the bed that would best suit my needs and, upon finding out that UK beds are MUCH smaller than American, I turned to AAFES. I found the perfect bed on the ShopMyExchange website but found out that they won't ship overseas. I tried to order the same bed through my local base exchange but was told that the online AAFES had nothing to do with the physical location AAFES. WHAT?! Ok, whatever.

There is current help for those Vets and civil service workers out there for debt clearance live lawsuits. For the Star Card just search current AAFES lawsuits. They are out there and if you worked for them overseas between the year of 2001 and 2008 they owe you OHA Over Sea Housing Allowance if you worked full time. Get them. Do not allow them to take your SSI or your Tax returns. They are the biggest scum of the earth for ripping off Vets and those who protect our Freedoms!!!

Military Star card a credit trap. Had a 2000 credit limit, used my card for military clothing, fuel sometimes. So basically I had a 1800 dollar balance on my card. My last payment was the last month of service of 640.00 dollars bringing it down to 1260.00. I could no longer make payments online through AAFES because my payments were set up for automatic withdrawal and they would always try to take the payment before I was even paid. Restricting me from making payments. I left the military due to a career ending injury after my second enlistment was complete. I worked for 6 months with Lockheed Martin and then we were laid off. Economy bad now. Unemployed with no income. So couldn't make payments on anything. Could not find work. Applied for tons of jobs and nothing.

Well I'm starting to say this someone had used my name which is fraud and now I'm stuck paying 800.00. So I did the deed of last year but the irs paid it off now which I never knew about the account at all I get a charge. I've been out since May 2014. Dang it. This is the most outrageous fraudulent thing happened. Why doesn't someone fix this. I'm contacting the white house for this.

I'm not satisfied one bit by the way customer service has been. I've been called to reschedule twice so far, I've been waiting for my delivery for over a month now. They call me at noon on the day they are suppose to deliver and tell me that it was the last package and they didn't have time to deliver. I know the delivery company had nothing to do with AAFES but they played a part. I'm not usually an impatient person but this really bugs me!

I ordered 3 pair of men's athletic shoes at the same time. I received 2 pair - one of which was the wrong size. I have yet to receive the 3rd pair, even after numerous inquiries. It's been over 6 weeks since I placed the order and the status is still "Order Processing". I ordered a Safari Hat with a chin strap and received some sort of Fedora Hat. I followed the return instructions and had to pay $13.05 to send it back. Customer service told me that I cannot be reimbursed the $13.05 because I didn't make a copy of the receipt. I was told that "if I didn't like it, I should call a manager" and was given the number to call.

Called to reset online password. ** female employee was rude, condescending and demanded I repeat account number over a dozen times. Freaked out because she thought she was on speaker phone and someone else would be listening to her being rude. After being ordered to repeat everything a dozen times, give name, rank and serial number, I asked her to repeat it back to me, she refused and said she would not. Apparently, it's a one way- order military and veterans around but can't take orders herself. They have turned the exchange into the VA hospitals with rude, narcissistic employees who get off on ordering people around and demanding respect but giving none, like the ** female 911 operator who hung up on thousands of emergency calls because "ain't nobody got time for this." AAFES customer service agents apparently have no time for customers or serving them, so why are we wasting tax payer money paying them for it?

I have used AAFES since 2010 and paid faithfully every month. Then in June of last year 2015, I stopped receiving bills. I called and was told they'd send one right out. Two weeks later I called again and was told the same thing. This went on for six weeks. Then I get a notice from a collection agency and would give me no reason why the bills were stopped. AAFES gave no info except that it was in the collection agency's hands. Now they are going to attach my social security disability (service connected) checks.

I bought a bedroom set in September of 2016. I had it delivered today and when delivery guys arrived first thing they said was a complaint that I live on the second floor. The delivery person also said that they only have 15 minute window so all they are going to do is drop the furniture and leave. I didn't expect that so I called AAFES and the customer service woman rudely told me that this is what I am going to get because I have free shipping and I bought the merchandise not the service.

The music played in the store was so loud that we were unable to communicate with others unless screaming. In addition, not everyone might like the music broadcasted. Furthermore, all exchanges have high prices for cheap merchandise.

I had an excellent payment history with the Military Star Card. Not one missed payment, and usually only used it once in a while as a credit builder. Before we moved, I paid off the card, a 2400.00 balance (we bought furniture), and didn't use it again for a few months. Imagine my surprise when I attempted to use the card to find it had been canceled! I checked my credit score and it turns out, I hadn't paid it completely off. Some 17.00 was left on the card. They canceled my card and "charged off" 17.00 bucks! I didn't pay it for 2 months. The 3rd month? Closed! I had an 8000.00 limit. And my credit plummeted from the high 700's to the low 600's! I explained that as a military card they should understand that after a move some things may get misplaced, that I had excellent payment history with them. Not one missed payment. They will do no NOTHING. They straight up SUCK and tell every single person NOT to get this card!

AAFES has the worst credit card ever! I had applied and received the card back when it was two cards on one! they sent me a chase card with the "exchange" credit card numbers on the bottom of the chase card. I only used the exchange card once at the PX and the cashier was the one who swiped my card I didn't even know the card was two in one. The exchange did a bad job of explaining the whole two in one card situation. So I guess I had used the card during the promotion of buy something in December and you don't get charged till June.

AAFES (the military credit program, called Military Star Card) gives easy credit to military members because the debt is federally protected (meaning they can very easily garnish your wages, tax refund... etc without having to take you to court to get permission). I left the military in a hurry, it was a medical board and it happened unexpectedly quick (given my profession, it was assumed I would be kept in the service). I don't dispute my debt on this card. I dispute that they contacted me re: this debt. When I was active duty I got regular emails for bills and this stopped after I left the service. I never got mailed a notification and of course were moving and between houses as we had to rent and then wait for our new home to be built, to be at our jobs for 60 days before we could the home loan, etc...

I ordered a pair of Ugg slippers for a family member in New York. I had them shipped, which was supposed to be free, but they charged me $4.95. I ordered her a size 7, but they shipped a size 6. I immediately called their customer service and they told me my family member had to pay to send them back and I had to pay to re-order the correct size. WTH? Long story short I threw a fit! Customer service finally agreed to email instructions to pass along to my family member so she didn't have to pay the return shipping, but its been 3 weeks now and I haven't received anything from AAFES. The deal I thought I got on the Ugg slippers cost me double and my 90 days of return policy is almost up. I will never shop here again! It's sad seeing our soldiers deserve the best, but get treated like second class citizens. Completely ridiculous! I'm very disappointed!

I just received their specials for thanksgiving, honestly all their papers straight to the trash can. I purchased a camera that was in stock and ready to ship, bull full of lies, it's been 12 days and my status is processing, I called their rude customer service and they said oohh your order has been cancelled because we don't have it anymore and that's what we do,"we cancel orders." When not available.Thanks for the heads up, no message, no nothing to make me aware. And the worst it was ready to ship, so 1st time buying through this stink service, honestly last ever in my life. Whoever is buying gifts never trust them you will be disappointed.

I never ordered or would consider ordering furniture online BUT this is the Exchange after all & their in store stock is limited. I ordered Ashley Furniture in 2012. The sofa & chairs had broken support boards when it arrived but who tears into their newly delivered furniture to inspect it: I paid someone to come look at it & repair it at AAFES direction & then they refused to reimburse me until I took it all the way up the chain. Then they told me to give it to CHARITY & they would credit the STAR CARD acct!!!

I had my account set up on autopay. They never pulled the money from my account which made it late. So on my credit report, it shows as 30 days past due. I called them, they tell me "oh it's for 28.00", like seriously it's your fault and I'm being penalized because you didn't take the money when it was set up on autopay. I'm cancelling my cards with them and will never go through them again.

I placed an order from Office Depot through shopmyexchange.com on 17 September 2015. As of 29 Sept, I had not received a shipping notification so I contacted the exchange online customer service representative. I was told they did not know why I haven't received any shipping notification and said that I would have to wait 3-5 business days for a response from Office Depot. Finally received shipping status on 3 October but the tracking number was invalid. So I contact customer service AGAIN to get the correct tracking number from Office Depot and was told I would have to wait another 3-5 days for a response from Office Depot on the correct tracking number. So I asked the customer service if it would not make more sense to get on the phone to get the correct information from Office Depot. I was then told that they do not have outside lines to do that. Freaking UNREAL! DO NOT ORDER THROUGH THIS FRAUDULENT WEBSITE!

My husband and I ordered a washer and dryer set from them online and after a 3 week processing period, we only received the washer. We contacted customer services and nobody would do anything. They pretty much played the blame game with a different person or department every time, but still no dryer. They verified every time that it was a set but that was as far as anybody seemed to go. It was sent to escalations but even they did nothing. In short, shopmyexchange.com has horrible customer service and does not provide the items as purchased. They also won't deal with spouses which considering they are a military business is an issue, my husband is deployed so I had a lot of difficulty even getting help to begin with.

I ordered a table and chair set through Office Depot as a ShopMyExchange.com specialty store for a little more than $400. It was also a gift, so I ordered it a bit early. The table "ships," but the tracking number supplied by AAFES doesn't work. It's faulty. 10 days pass. The birthday I needed it for passes and nothing. So I call AAFES' online customer service and nobody has answers. Nobody can locate the table -- thought a simple call to Office Depot should have gotten it done. They tell me to wait 2-3 business days for assistance. That time passes, no help. I call again -- same thing. Wait 2-3 days. Nothing happens.

Ordered a MacBook Air, was told would ship in two days. After no tracking or notification five days later, called *customer service*. They refused to cancel the order and said it would be more than 10 days until shipped. It finally arrived in nine more days, I immediately took to local exchange. Quick return there, however, AAFES TAKES THREE TO FIVE DAYS TO REFUND YOUR PURCHASE MONEY. WORST COMPANY IN WORLD. Fire General in charge of AAFES, hire a civilian who is familiar with customer service such as Zappos or Amazon. Get the AAFES General out now. This company is ripping off service personnel on a daily basis.

I bought a TV from AAFES. It arrived and we left it in the box for 2 weeks as it went in the guest bedroom. We took it out of the box and it looked fine, so we threw the box away. A week later we plugged it in and to our dismay it would not turn on and cracks in the screen were visible. I reported this to AAFES and they would not replace it because I had no box and they said I broke it. You can see it was shipped damaged.

I have opened a Military Star and Chase Credit Card. Because of a deceptive system I was paying on the MasterCard and not knowing that the star card was linked. I believed that since I was paying the credit card, that the star card was being paid. Fast forward 3 months and I'm informed by my credit monitoring service that my score dropped from 805 to 700 because of the star card, even though I have been paying it off by 50 percent every month. I'm so incredibly dissatisfied with everything AAFES. They are a horrible company and I refuse to shop with them again unless I'm deployed.

In January I ordered some furniture. I received it late Feb., I was to get a couch, loveseat, coffee table and end tables. I did not get the tables, the delivery person said it would be in a different shipment. The following day I contacted AAFES about this and they said they would check on it and get back to me. It is now June, I have contacted AAFES via email and phone and seems as though I get the run around each time I call. Yesterday, they now want me to call the delivery company to find out why I didn't get the tables. And of course they gave me a number that did not work. I told AAFES that I purchased the furniture through them and it was their responsibility to find out what is the problem. I am one very dissatisfied customer. I am paying for something I never received and seems as though AAFES really doesn't care. Customer Service Sucks.

I ordered a new PT jacket from AAFES Online on 14 Apr 2015 since the clothing and sales store never has the size that I need. Big mistake. Today is 1 June 2015 and I still don't have my PT jacket. I have sent emails, started a chat with customer service about 5 times, called their "help line" and I always get the same response, "we apologize, a customer service representative will get in contact with you soon." I have not been contacted by anyone from AAFES online to this date. How can AAFES online be such a trash service? Do their employees just don't care? PLEASE STAY AWAY FROM AAFES ONLINE, DO NOT SHOP THERE UNDER ANY CIRCUMSTANCES.

On March 22, 2015 I ordered the Serta Icomfort Sleep System Genius Everfeel Adjustable Mattress. This is a metal foundation that controls the position of the mattress and massage for either a single king-sized mattress or 2 twin long mattresses. The mattress is described as "a firmer feel at the surface. It features a 2" layer of Serta Support Foam below our 1.5 in. Cool Action Dual Effects Gel Memory Foam, The .75-in EverFeel Technology is a difference from the first time you lie down". The mattress has beautiful quilting. This is a high quality bed, Serta guarantees customer satisfaction.

Normally I don't write reviews, but I'm so mad I had to. I ordered a TV over a month ago. My status never changed to 'shipped', always saying 'order processing'. I called customer service three times inquiring and they always said "well, it's coming from a vendor so we can not do anything". What?! I bought it from you! So after over a month, I FINALLY get an email saying "your order has been cancelled"... really?! No reason, no sorry, no screw you. I will never, never order from the exchange website again.

I purchase regularly from aafes.com and had my first experience where I needed to make a return of an item that was still new and factory sealed. I read on their site that returns can be done at your local exchange and so I went to our Marine Corps Exchange on base. The employees told me that they do not accept returns from AAFES as they are for profit and the MCX is not. The irony is that AAFES is our required exchange online as the Marine Corps does not have its own site and refers everyone to AAFES. When I contacted AAFES they acknowledged the policy despite not having ANY mention of it online. Having been the 14th day on electronics I would now have to ship it back overnight to one of their warehouses, which they mention on their site NOT to do for computers.

I ordered an Ipad in Nov for Christmas. Bottom line is the shipping date kept slipping, and then it was out of stock even though it was ready for shipment when I ordered it. Customer Service doesn't exist. They are at the mercy of some contractor and can't tell you anything. Complaints to management and the AAFES IG were no help. They don't care either. I ordered one from Target, picked it up at the store an hour later. I suggest they do away with their online ordering, ask Amazon to give military customers a discount equal to the tax savings, and let someone that knows what they’re doing serve military customers. I would not give them one star for a rating.

I placed an order for a 60" TV, wall mount and sound bar mount from AAFES. All items were marked "in stock." The wall mount and sound bar mount showed status changed to shipped that same day. They had a FEDEX tracking number and I received them within 5 days. The TV is a different matter. Its status changed to shipped one day later and a tracking number was provided. After two days I clicked on the tracking number and it showed - item not found. No big deal I thought, the shipping company just hasn't updated the account. Nope. After another 4 days, the tracking number still showed "item not found." So I call AAFES customer service. The rep after checking with her supervisor tells me that the item is in transit to a warehouse close to me and I will receive a notice shortly.

I am always greeted with smiles and a "how are you", very good staff. Always polite and even remember me when I come in! Amazing staff. I always try to go to this store in particular in fort drum ny, on Nash blvd bldg t-2140.

I have bought three "high priced" items on Shopmyexchange.com - ALL THREE ITEMS NEVER MADE IT TO ME. It took over 90 days to give me a refund after initially calling them to complain. I should not have to wait 90 days before I receive a refund. I have been calling every other day for 90 days but all I get is the run around... "Oh it’s with the vendor, oh we are waiting on USPS, oh now we are waiting for FedEx, oh now we are waiting for Apple"... No one ever knows what to say. I WILL NEVER SHOP HERE AGAIN!

I created this account because I wanted to let everybody know these negative reviews are true. Anytime I decide to order from a website I almost always look at the reviews, but this time I thought "Well this is a military website they can be trusted." Boy was I wrong. On December 6, 2014 I ordered a Simmons beautyrest mattress for $874.00. I left my house to go grab something to eat and I noticed a temperpedic store hosting a sale. I went in and asked a few questions and to my surprise I found a nicer bed for about $200 less than what I had paid for. So I immediately went back home and cancelled my order.

I ordered an Apple Computer for my spouse's birthday. I followed the trail through the ordering process (selecting the item, adding to the cart, declaring it was a gift, providing payment data, etc. etc.) The checkout page stated 3-7 business days. That will work, I thought, even on the outside, the gift will still arrive in time. Ten days later, no gift. No birthday present. No happiness. No word.

Today I received an email saying 25% off Under Armour. I love Under Armour. However, just yesterday I placed an order and almost all the athletic clothes for women were "out of stock". So I thought, well maybe they got some new stock and I went to the site, same thing today, "out of stock". Things being "out of stock" is just the tip of the iceberg with my complaints, but I'll limit it to just a few. I ordered a TomTom running watch for my husband for Christmas, I think I ordered it early December. It is still "being processed" and it's 17 Feb along with one other thing I ordered; 4 things were just cancelled without notifying me and I received 5 things. It's crazy how unreliable ordering from shopmyexchange.com has become.

Made order 23 January, just received word that will finally be delivered on February 11. Also, live on 2d floor of apartment and was told that since delivering company isnt bonded, they would only be allowed to deliver to bottom of stairs (im on 2d level). I have purchased in store items before and were delivered to apartment. Terrible customer service. No longer will order online.

So I ordered a Michael Kors bag for my mom on December 12. It was stated as in-stock, ready to ship, and would arrive before December 24. I also ordered some makeup for myself. I live in Missouri, but was heading out of town to do Christmas with the family, and had the items shipped to our reunion spot. I got to town for Christmas on the 19th and saw that my makeup had been delivered, but no purse. I called the next day and was told that the item was out of stock and they had no estimated ship date. I asked that they just let me pick out a different one and that they upgrade the shipping for me. But I was told that I would have to pay the difference in product price, pay for the shipping upgrade, and they still could not guarantee that it would arrive before Christmas.

Over the past four weeks, I have placed three orders with AAFES. Each one of these orders has had issues. I originally ordered for a Movado watch on December 27th that was on special and had an additional 24 hour discount on watches. I was excited to have found this watch at a wonderful price. The order listed as processing. I contacted AAFES two weeks after the order was placed and was informed that they would look into it. I received an email today indicating: "I am sorry to inform you that we have just been notified by the vendor that this item is no longer available and your order has been cancelled." I placed an order for a purse on January 10th and have received notice that the purse is on backorder with no anticipated date of when it might be back in stock. Today I placed an order for another purse and two hours later received notification that my order has been cancelled because the item is not available.

Ordered for a laptop sometime in November. They pulled off the money on the same day and sent me an email saying my items has been shipped. The tracking number they provided does not work till today and when I call the customer service they hesitate to give proper response. One of the rep told me to call fedex while fedex says there is no such tracking number, the one I got from AAFES. It's been more than 2 months since I placed my order. I lost my money and I have no idea where my merchandise is at. They just robbed me I guess.

I've made a number of orders through AAFES Online over the past months and years. Overall the prices are great, free shipping, etc., but don't order from them if you want your order in a reasonable time frame. Especially if it's through a vendor/specialty store. My last order (says still processing on the AAFES web site) still hasn't shipped. When I made the order it said "In stock for immediate shipping"... ha. Called customer service and was given an "expected" shipping date nearly 2 weeks after the order was placed. Customer service can't help speed it up. Said they will refer it to another sections but that could take 2-3 days. No response to emails, sent voicing concerns and asking if they could call the vendor and see if it could be shipped sooner. Sad that an organization of its size and with today's technology can't even do what every other online vendor or seller can, and give overall accurate ship dates and reasonable shipping times. Imagine the bad ratings an EBay seller or business would have with such service.... They'd be out of business! Hire a pro and fix your problems AAFES!

On November 28, 2014 I ordered Nikon 12-24mm f/4G ED-IF AF-S DX Zoom-Nikkor lens for digital SLRs, the original price $1,219.95 with sale price of $609.97. I called customer service on December 19, 2014 and spoken to a representative (I think her name is Jasmin), and stated that she will annotate to hold the order and ship when available. Again, last December 29, 2014 I have spoken to Shaun (I think that's the correct spelling) and my order will be ship January 23, 2015 and assured me that they will honor the price $609.97. However, that day I received an email from Mr. Bernard ** that there is a discrepancy listed online, the price was incorrect. That the correct price is $1224.95 and if I purchase the item they offer a 20% discount. I replied to Mr. **'s email this is unacceptable and questioning why it took them a month to notice their mistakes, and one of their representative assured me that they will honor the sale price for $609.97. Again, Mr. ** replied apologizing on the their mistakes but didn't explain why it took the a month to notice their mistakes. It was disappointing that it took that long to realize their mistakes.

So please do not get confused with the physical locations, as those usually on point. However, shopmyexchange.com has got to the worst shipping and customer service experience I have ever in my life been through!!! First off, I placed 2 separate orders on 27 November 2014 for a Keurig for my mom and a Marc Jacobs watch for my wife. I was excited to get a pretty good deal on Black Friday for both of these! Now, weeks pass and I noticed my Keurig has been shipped and the watch has NOT. I contacted them via customer service and the representatives were super unprofessional! Yawning, not knowing what they're talking about, and just forwarding me to another customer service without telling me and just cutting me off!

Placed order #: **. Order was split and FedEx tracking # ** was rejected as damaged by the local FedEx sort facility. The box NEVER made it to my house! Called on November 29, 2014 to find out what was going on. Treated rudely by passively aggressive and super rude customer service rep. AAFES makes the Cable Company look like a JD Power and Associates Customer service award winner. Wasted 30 minutes with no answer to my question. When will AAFES reship my order? Called on December 1, 2014 and after more of the same I cancelled this part of the order. After 9 business days, I call AAFES today for another adult-dose of their brand of customer service. After waiting on-hold for 15 minutes I hung up. Still don't know if my order is cancelled. Time to challenge the charge… The next time I want to order something from AAFES, I will just call my ex. She also takes my money for nothing and is surprisingly nicer than AAFES!

Trying to order some items online, just about every item is "out of stock" especially anything that says on sale. Totally deceptive offering items on sale then not having them. Almost every item I went to order is "out of stock."

In November 2013 I ordered a set of All-Clad Stainless Pots and Pans for my wife for Christmas. After many phone calls to customer service trying to obtain information on the status of this order I finally received my order in February of 2014. Not a very good Christmas Present. On 10 November of 2014 I ordered two Twin Beds for my Granddaughters for Christmas. As of 8 December 2014 I have not received this order. On contacting the company that is supposed to be supplying this product I was told that the order had not been shipped yet though the shipping information on the AAFEES web site shows the order is in route. It is very confusing dealing with these people. Not the kind of service I would expect dealing with a military organization.

I have been doing business with AAFES for some time and have a learned a thing or two about their order processing. Lesson One. The item will always reflect... Order Processing! Lesson Two. Orders placed directly from AAFES will eventually arrive, usually 2-4 weeks. Lesson Three. Orders placed through vendors take average 2-3 months, and arrive in poor condition.

Couldn't pay with my wife's card. I got PTSD and anger issues and they almost had a meltdown in the store with me, **! Get a veteran and be a ** to him, make some more rules idiots.

I have had several bad encounters with AAFES customer service, but I will talk about the most recent. We ordered a mattress set from the website because they didn't have the size we wanted in stock at the local exchange. I had been periodically checking the website for tracking info. Finally, after almost a month it changed to 'shipped', but no tracking info was given. I called customer service, which is always a long wait, and was told that it was coming from a vendor and that the vendor would contact me.

Well I have just retired from the military and while going through the process, I found I had an allotment going to a star card that was my ex. Well contacting her I found that none of the money was applied to her account and the allotment was started back in 2003. So adding it up that's 26,400 that is not accounted for. Well I contacted the company to find out where the money is. Well wouldn't you know it - they cannot find it. I gave them the account number and all. Well it’s been almost a month dealing with them and I still have not gotten anywhere with this. The ex had gotten her pay withheld and taxes to pay that account off. I am still in amazement as to how they can lose such a big amount of money. So I have been trying not to get a lawyer to get involved in the matter but it looks like it will be no choice.

AAFES is meant to be a non-profit aspect of the military. It's subsidized by federal funds, and profit is supposed to go back into the company, or be distributed in the community (such as building facilities for the defendants and families on base). Yet they cut corners like a profiteering corporate business. I worked as an assistant supervisor, left on good terms, no disciplinary actions. Yet I saw an employee collapse on shift and have to go to the emergency hospital with heat sickness because AAFES does not allow the air conditioning to be turned on until a specific date, and the keys to the control panel are not on-site, they're controlled by a district office. A technician has to be called to come turn it on.

1 Oct 2014, a product arrived at my residence damaged. I have inquired through online chat, email and telephone 5 times to receive instructions concerning the return. I have requested a manager contact me 3 times with no avail. I am currently on tele-hold for the last 35 mins. Apparently Aafes thinks all its retired veterans are ** clowns and do not deserve fair customer service. How hard is it to direct me to the refund policy or have a manager call me after two weeks? The Leadership at Aafes needs to be changed. Every Online order I make is screwed up and takes months to fix. It's time to shut down the Aafes Leadership. We deserve leadership that understands Aafes is a benefit to us that served and for those families that gave all. Totally unacceptable.

I ordered a Gazebo from AAFES for $189.00 (good price). However, after a half inch rain shower the Gazebo frame cracked & crashed. I sent in the required paperwork by FAX to AAFES & almost 2 months later no response. I think the frame was cracked before it arrived. I am a 24 year AAFES customer but will never buy anything again from them. At a minimum I should have been told there is no exchange or reimbursement on your purchase. Sadly, I can't close the account because it reduces my credit score. Therefore my AAFES Military card will now be used as a bookmarker. 24 year customer gone forever!

On 30 September 2014, I was to the West Ft Hood Shoppette to put air into one of my tires. During the process I noticed the air hose was missing an important component that would air to inflate the tire. In fact it was deflating instead of inflating. Out of necessity, I had to slowly drive to next shoppette located in the Comanche housing area. This shoppette had an air that required several buttons to press. After trying to figure it out on my own, I went inside to seek assistance. One cashier said the air pump does work, but the step are "tricky. When I asked her to tell me what the "tricks" were to getting air she didn't know how.

Ok so I'm deployed in Afghanistan (been to Kandahar and Bagram) and the PX's don't have much of anything. I run every other day and racked up mileage on my running shoes. I checked several vendors, most have an astronomical charge to ship to APO addresses. But I got on the AAFES http://www.shopmyexchange.com and found pair if ASICS Gel Cumulus 16's (the only I brand I wear) and found pair in my size and at a great price.

It would take forever to list them all. I will state my current problem first. May I say first though, if you ever buy an electronic product from AAFES, ex. TV, Computer, Xbox, IPOD, anything, they will not take it back. If you take it home and it is defective, you are responsible for calling the company, faxing the receipt, shipping it yourself. They will not take anything back within the electronics department. So, fill out that warranty, otherwise, you are screwed.

Around a year or so ago, I purchased a Ride n lawnmower. Within the first use the belt was torn to shreds.... bought another belt, that one was shredded. The belts alone cost $30 dollars a pop. Then I received a recall in the mail. I called customer svc (and they were rude), told me to return it to a Troy-Bilt dealer... Yeah, went to this Troy-Bilt dealer. He was some meth head with a garage full of random rusty parts to mowers of all sorts. Needless to say I told them to take the damn mower back and refund my money. That I refused to pay for a mower that cannot even properly work. I'm still fighting with them and I'm sure they are garnishing my wages. Never again will I make a big purchase like that from them. Very very disappointing.

My husband has been dealing with military star for over 6 years and have never had a bad problem with payments until recently when I was laid off from job and finally found another one. To make a long story short, we got 2 payments behind but got them caught up on July 5th. AAFES sent a letter to DEFAS to garnish check for $253.00. We received a letter in the mail on July 17th. Payments are all caught up but AAFES refuse to stop garnishment. We will not use their card anymore.

I'm in the Air Force and got a Star Card in Tech School to help with my credit because everyone I talked to talked it up so much. Well for a few years, all was well but one year on the 1st of Jan, I guess the website randomly discontinued my automatic payment plan I had set up. Off the record, I have thousands in my checking and thousands in my savings so it isn't like I couldn't afford to pay it off. I was simply trying to get my credit up. So when this automatic payment stopped, it showed that I was overdue $25! $25 freaking dollars, come on now! If you're in the military and can not pay a $25 bill, you need to get out.

So my husband got a Military Star card when he was stationed in Korea. He made a purchase with the card and was paying it off. Was making his final payment and closed the account only to find out a year later that he was charged a service charge when he closed the account and was never notified of the balance (no emails, no calls, no notice letter). Just so everyone knows.... the service charge was $6.50. We were in the process of buying a house only realize that the Military Star Card has greatly affected his credit. He had 9 consecutive late payments due to that service charge that he was never informed of. He called and paid off the service charge and interest that went along with it. They have nothing to say about the lack of notice. They are there to make money and don't give a flip of the welfare of service members.

Overwork, under pay most employees. Unfair!

I purchased a Marc Jacobs watch on online exchange store. It wasn't what I was expecting so I returned the next day in the store. I went for vacation after that and paid off the amount on my card but when I returned I still had balance of $200. So I called customer service though I didn't have the receipt. The lady was highly unprofessional. One of the lady told me there is no return since October 2013. I purchased the watch in November 2013. The other lady said it was returned back to my card and till today I wasn't able to find out if I got my $200 back. Sorry to say but I don't trust them anymore.

Aafes stole my tax refund to pay for ex's debt. I am supporting my son on low income and use the refund to pay bills.

I recently purchased a Playstation 4 for my husband, by the way we live in Germany so it's hard to see one in stock at the PX. Anyways I ordered the Playstation, a week later found out I was charged twice for it, two days apart. Today I called in to have this issue resolved but they told me they couldn't do anything about it because it's my husband's account but ordered from my credit card. The thing is I went to the customer service on post and got into the account but would have to wait longer because the accountant isn't in to help resolve the issue, they told me it's faster to just call and talk to customer service. I can't wait to cancel this damn account today.

Lost my card in mid 2010. Called and reported card lost and had to argue that I didn't want a replacement card and just wanted to close the account. Turns out 5 months later while deployed they never closed the account. I found out by attempting to sign up for direct deposit on the star card website (the web page was reminiscent of a 1999 webpage and exhausting to navigate). Anyways, I call up, she actually was nice and not pushy. She explains she can close the account and suspend interest rates due to a deployment program they have. Sweet deal! Well, I forgot to fax the orders to AAFES so they decide to go ahead and open my account without my permission or notification.

On TDY garnished for missing 2 payments, only received one bill. They're very sneaky. Didn't even notify me they were going to garnish me. Closed the account today. After reading reviews about balances appearing after closing an account. I'll hound them till I receive my letter stating my account is closed. I'm warning, please don't open a Star credit card. They are taking advantage of military service members, plus their return policy is a nightmare. They are greedy and won't negotiate with anyone.

My husband just got stationed here in Ft Bliss and a friend told us that the px/exchange price matches, so I went to the customer service desk and asked how it works and they said anything that's under $10 can be verbally price matched so I got to the front and try to price match a lotion and the cashier asked me for an ad or the store's phone number to call and verify for only $2 difference. It's ridiculous. I asked to speak to manager and they are so rude and make up their own price matching policies. Never going back!

I recently started the process for Chapter 13. A month has gone by and today my command SgtMaj received a letter informing them I was delinquent on my Star Card. I looked at my Leave and Earning Statements and saw that AAFES had already been garnishing my pay. Awesome!!! Not only are they taking the pay but now have put my career and potential promotion/advancement in jeopardy. This can’t be legal!!! Would any other company do that?!?!

So my story started in 2007 when I started getting my wages garnished from the National Guard for over a yr half of paycheck without getting any bills from AAFES. I purchased approximately 2500.00 I thought after that yr I was all paid and received not one statement until Aug 2010, and they claimed I owed approximately 9500.00 plus whatever fee NCO Financial charges.

I am a MSgt in the US Air Force. I attempted to order new uniforms from AAFES online "Ready-to-Wear" website. After selecting the uniforms, and clicking "Submit Order", I was told that I had to be a member of the military to order uniforms. I tried to contact AAFES customer service 1-800 number, 5 times, and every time a representative picked up, they immediately hung up. So, I decided to try to get customer service online, and was rewarded with a form to give AAFES a suggestion. I have a suggestion for AAFES... AAFES has turned into a non-caring entity. The leadership of AAFES should all be fired and their way of doing business should be re-examined and fixed. The bad thing is, even with all the complaints concerning AAFES that are out there, and the complaints the Air Force, and AAFES receives on a daily basis, nothing seems to get done. Guess no one really gives a crap about members of the military being screwed by their own.

Long story short. Bought a laptop. It lasted two days. Took it back to the store so they could send it off for repairs and in the process they lost it. And now I owe them money and sent it to collections. Called and told me I wasn't allowed to speak to manager. What a scam. I'll be more than glad to call every news station there is. If you have had a problem with them, please call so I can get your info **.

In November 2012, I ordered a 7-piece furniture through the online catalog. The item arrived in February 2013 and arrived broken and dirty. I refused to sign for the item and returned the item to AAFES. The same day I called the catalog and requested the same item again. Surfing the web page for AFESS, I found the same item but with a lower price. I call AAFES for a refund and they agree. Now I have been waiting for more than a month and every time I call is a different story. And the refund is still in limbo. AAFES is a rip-off. All they want is your money. No customer service at all. I guess the leadership doesn’t know anything about it. I will send my complaint to the local newspaper. From now I will stop shopping at the main exchange and some of my friends too. So far, 24 customers and counting. We are starting a group of consumers against AAFES. Walmart has better prices and customer service.

In 2010, I was denied re-enlistment in the Air Force due to the cutbacks. I was unprepared and had no saved money, and I had to make hard decisions while on unemployment. I was unable to make all my payments on time. As a result, my military star card went to collections. I tried making a settlement but was denied. I sent email after email to try and make a settlement, no answer or response from the company and when I did call back, they were very rude to me. I was able and willing to settle in 2011. AAFES stopped sending me statements and no longer called me. I was unable to pay at the exchange and could not log on to the website to make payments and was not going to give a rude phone representative my account information.

Reported unsanitary men's toilet on 4 occasions over 2 1/2 months. I was told that they had nothing to do with it being out of order, that it was a Base responsibility. I asked that it be cleaned and covered so it could not be used. This was my third and fourth request. No contact for the Base maintenance was given. The posted responsible person was the Store Manager at Fairchild AF Base. Today, I took photos and showed them to a store representative. She said, "Report it to AAFES HQ."

AAFES Military Star Card - We cannot get a house due to our low credit score brought to you by these people. I never received a bill from the company. I checked online every month and it showed we did not owe a payment, yet they garnished my husband's pay for two months. Mind you, this was during Christmas, so we were left with hardly anything. I called them to ask why this was happening, and the rude lady stated that we owe them almost 500 dollars for the next month's payment! This was after they just garnished almost 500 dollars as well as myself making a $100 payment recently. She told me after that I would need to make $200 payments every month which we cannot do. I told her I could make $100 payments and she said they would continue to garnish. This is unacceptable. I understand we have a balance but we are doing what we can. Yet they refuse to talk about any other payment but what they want. I will advise anyone I know to stay away from applying for this card. We have a 5-year-old and another on the way and will never have a house to raise our kids in because of this stupid card. I wish the very worst for these cruel people!

It's very unprofessional. One of the guys at the Main Gate was bragging to me on how he had done prison time. Now think about this. I have my kids in the car, my wallet exposed. I believe I am in a protected federal establishment, but I have the gentleman looking at my window at the pumps, after I told him several times to leave us alone. This is a bad representation of our post.

I have been working with AAFES, making payment arrangements with them and so forth, yet they still are garnishing my military pay! The greedy, blood-sucking liars make me so angry! I have called them throughout 2012 and 2011 to tell them of my financial situation and they still continue to garnish my military pay. Each time I call them, I am told a different lie on how they can help me. I am on a payment arrangement plan every month, and I called and updated them of my financial status. Well, they are now taking a huge chunk out of my check that I need in order to move to a job that pays more than where I am at! Not to mention that I need to pay my last month’s rent, and now the greedy people known as AAFES Military Star are going to take it all! Thanks a lot for not working with people. I would like to talk to a consumer attorney about this because I am tired of them lying to me then turning around and taking my pay that I need for other bills. They will not accept anything lower, and due to my financial status, they will not work with me. I can't wait until I move and do not have such a financial hardship on me anymore!

My husband opened a Star card in 2001 or 2002 as a precaution in case we needed to deploy or needed uniform items we couldn't budget for at that time. We only rarely used it, and we always paid on it immediately if we did. When he was discharged in 2005 at the end of his enlistment, we made a final payment of about $120 to pay off the remaining balance. We were told at that time the balance was zero and the account was closed. We received no further communication from the company, and we thought that was because the account was closed. (I don't expect to receive statements on closed accounts.)

Defective Omnia Leather Sofa (Navajo Butter color) – It took me just shy of 2 months to receive my sofa after ordering. It arrived and was defective, as it appeared to have "dirty water" spots throughout the leather. The so-called "Vice President" from Omnia was very little help and quite frustrating. I called AAFES to advise, and they involved some furniture rep to assist in the issue. That rep was just about as useless as the VP. The rep made promises to send "several" swatches of leather via FedEx of different colors as well, so I may choose another option. And they could make me another sofa in a week or so.

I bought a lawnmower at FF. Hood, TX and used it only one time. After that, it never started again. I don't have a truck so I could not bring it back on post. Finally, I had a friend to help me bring it on post. I brought it to the garden section. One employee checked it for me and told me that it has a factory problem. He told me to go to customer service.

On February 15, 2012, I went to the Optical shop for them to fix my new glasses. Upon my arrival, no one greeted me nor recognized me. Two of them had a customer. The manager was trying leave, but one of the ladies had her locked in the computer, there was a solider sitting as well, I thought he was next. The manager left and I sit there waiting for the next one to come available. The door opened and a woman and her daughter entered, they were greeted, while they look and waited to be helped. I asked the solider was he next, he said no.

Upon returning from Iraq, AAFES stated that I owed them some $760.00. I paid that. A couple of years later, they sent me a collections notice for $450.00 or so, and I paid that. President Obama issued veterans a $250.00 stimulus check. They took that, and now they took an additional $450.00 of my state of Wisconsin tax return. Of course, I have copies of everything, photo copies of checks cashed by AAFES, and a paper trail leading back to 2004 with them stealing my money all the time!

I bought running shoes from my local exchange today. Their new plot to try to get people to like them is to change their name for all branches to just "the exchange." It isn't working. The shoes fit properly and felt okay walking in them for a minute but that's not always the test of a good running shoe. I bought the shoes and a mile into my run, my feet started to hurt. It's not AAFES fault that the shoes weren't good for me to run in but the shoes really weren't going to suit my needs so I turned back and went to return the shoes or at least exchange them for another pair.

I am a 100% disabled veteran. It's been around 4 years that AAFES states that I owe them money for the Star Card. When I was discharged from the Army, AAFES had to be paid off and cleared. This was in 1999, 2 or 3 years later, I went to Puerto Rico and visited Ft. Buchanan and I was offered a Star Card, I filled out the paperwork, but I knew it was not going to get approved because I was not able to retire. On or about 2007, AFFES contacts my local Social Security office of a debt that I had with AAFES. They started to deduct around $150 from my check, after I fought this with AAFES and Social Security, they stopped. Now in 2012, they are hunting me down about the same thing. I was a victim of ID theft and I thought it was all over. So here we go again.

I would like to know who or what agency do I file a complaint against Military Star Credit and get some disputes settled on my account. The young lady there sounded very impatient with me and did little to help my situation. I am going to write a letter to Military Star Credit Company about their policies and how this individual and all others that I have dealt with for the past two years have been rude and inconsiderate. I have some financial problems and I asked for reprieve and did not get anything but rudeness and being told what was going on my credit report. Well, I haven't used my card in over two years, had my pay reduced on my job along with hours and it became difficult for me to make ends meet. To top it off, I just came back from deployment and I managed to steady pay them and yet they still want more money from me.

My husband has been in for 7 years and it has always been in our plans for him to retire ! We have on several occasions utilized AAFES's price matching policy. This policy can be found on their website and on at least 6 different signs in the BX. My husband was called in by his command a few weeks ago because AAFES manager Russ ** had complained to them about him price matching! We have always been honest a lot of the times bringing in the local ad and it does not say anywhere there is a limit on how many times you can price match!

My husband, Walter, served 20 years for this country. Most of which time he had a military star card through AAFES. Upon becoming disabled, he allowed partial payments to AAFES for an outstanding debt. Throughout the disability process, we lost everything and could not keep our bills current. He did not ask to be injured or discharged. 16 deployments later and that was the thank you he received. We have made small monthly payments to AAFES every single month and advised them that we would pay our outstanding debt in full upon completion of his disability claim.

I hate to beat a dead horse but if Dell/AAFES doesn't reimburse me for the money they stole from me soon, (I say stole because they took it after they told me they were not going to provide me with what I paid for) then I will incur interest fees from my credit card. How is that right? And who is going to pay these fees?

2007 Ford Expedition (EL Eddie Bauer, 4x4; transmission). At 72,000 miles a list of problems occurred with my vehicle. First, 5 parts on the steering/suspension system went bad, including an A-arm on the front right top side. I don’t off-road my truck and an A-arm needs to be replaced?! Second, they need to do a test drive after fixing the steering system and they called me to say that there is no fuel in the vehicle and so I come and top it off at 69 liters. It’s a 120-liter tank, something is wrong.

I ordered a computer but the price was not honored so the money is being returned on that day. There were no definite timelines given.

Military Star Card Payments. I input for a payment on 01DEC11 to be taken out on 15DEC11, they processed the payment on the 16th and it did not come out till the 19th. I received an email 16DEC11 stating that the payment had been processed. Since the payment didn't come out till the 19th, it caused an overdraft in my bank account costing me an additional $25. When I called they just stated there was nothing they could do about it. Horrible way to thank a Veteran! My payments were$19 a month which I have always paid about $100 a month, normally (anywhere else) when you over pay a payment it pays you up for a couple months in advance. This month it went up to $86. Military Star card billing needs to seriously work on their billing issues. I will never overpay a bill for them again. Every time I pay the balance never seems to go down. I am thoroughly regretting ever applying for the Military Star Card! Is this truly how they treat the Veterans who have given so much for their Country?

Placed an order for a camera in inventory. Received notice it was shipped. Notice included a tracking number. Problem is there is not an active link or information about how to track. Called Customer Services and found out camera was shipped by USPS mail, and there is no way to track package. The only recommendation was for me to visit a local post office and request their assistance.

I ordered a Men's Leather bi-fold wallet order number ** on the November 9th 2011 and it arrived on the 17th of November. It wasn't what I was looking for. I mailed it back on the 19th of November in a flat-rate mail envelope to 3911 S. Walton Walker Blvd. I am still looking for a refund of $42.95 on my credit card.

Earlier this year, around May 2011, AAFES at Ft. Lewis contacted my command violating AR 600-15 Par 1-4 and 1-7. Without consent or court order, they sent letters to my commander and First Sergeant causing undue hardship for myself. Not only was the debt belonging to my wife, but they did not have permission to make contact with my employer. I was forced to pay the debt regardless of my financial situation because I was medically retiring from the army. I had a difficult time transitioning from my unit because of this matter because I spoke out and said I did not agree with erroneous charges.

This complaint is in reference to the Collections Department receptionist and not Retail Customer Service.

I wrote a check for a payment to my husband's Military Star account using our joint checking account. The payment never arrived at AAFES, so I issued a stop payment.

I am a single airman living in the dorms on a very expensive island. Usually living from paycheck to paycheck and wondering where my next meal will come from towards the end of the month, I often wonder why I cannot use my Military Star Card at our commissary on base? I can use it at our mini mall that serves alcohol and snacks 24 hours a day or I can use it at the Burger King drive-thru on base but not for real food? This baffles me.

Today, I went to the Bolling AFB, AAFES Food Court Subway to get a couple of sandwiches. When I got there, two employees were there. Employee 1 was helping a customer (man) in front of me while the other employee (employee 2) was talking to Employee 1, and I was ignored. As I waited and looked at the employees, Employee 2 finally came to help me. I told her what I wanted, she did not acknowledge me whatsoever. She made the food, put all the condiments and such together, but was waiting on the chicken to be done in the microwave.

I was on time for work. The manager opening the store was not. The store opens at 5:00AM. I clocked in at 5:48AM, when the manager finally showed up, and unlocked the doors. I had to fill out a time adjustment sheet, to account for the 48 minutes of "lost" time. I guess it was wrong for me to clock in, because she was going to have me lie by saying I forgot to clock in. Since I did clock in, the only way she could explain the time discrepancy would be to tell the truth about her being late, and opening the store late. Her solution was to throw away my time adjustment sheet, so she wouldn't have to do any explaining. Therefore, I did not get paid for the 48 minutes spent sitting in the parking lot, waiting for her to show up.

The purchase of Lexmark ink cartridge is non returnable after 15 days. When my Lexmark printer(X4530) showed ink low, I purchased another cartridge. I did not open or have to install the new cartridge for almost 90 days. I removed the tape slowly as directed and installed the cartridge. It did not work after checking for tape residue and following instructions from manufacturer.

We owe a lot on my and my wife's star card. We tried to work out payment plans on both but they refused and have been so rude to us. We have a 2-year old daughter and are having extreme financial difficulties. Military star took the liberty of garnishing our paycheck and we had nothing to eat, no diapers, no milk. It should be illegal to take funds without our knowledge! They need a lawsuit against them and we may do so. There has to be something that can be done. They are still threatening to garnish future paychecks. We are military and cannot afford it. Please help!

On 11/28/09, I placed an online order for a ladder, a ladder work platform and a tape via the Exchange website (AAFES.com). As soon as I submitted it, the ladder became unavailable. Right away, I called AAFES to cancel the entire order because I did not need the work platform if I couldn't get the ladder. A representative told me I might receive some of the items and all I had to do was return them to sender. The only item I received was the platform on 12/04/09 and I promptly called FedEx for a pickup. The package was picked up on 12/10/09. Since 01/05/10, I've been trying to receive a refund for the platform. By now, they should have received the item and the purchase price should have been credited to my account.

We have been fighting with AAFES about our military star card that we have with them. There have been several times where we have made payments and nothing showed on our account. We have had fraudulent charges on our account as well. We were able to dispute those charges in 2007 and got it taken care of. Now we are fighting with them again with the total amount of our balance and our old dispute that they are saying now was never taken care of. They continue to garnish my pay, they are sending my commander letters saying that my account is late. I am in the process of another dispute and instead of them helping me and my family they are putting me in a bind. They have garnished my pay six times since August, there were two times where I only had 500.00 left of my pay to take care of my family and pay my bills. They told me that before letters get sent to the commanding officers a letter would be sent the account holder to notify them of any issues, these letters are never sent to me. All I want is for all of this to be over and to never deal with AAFES every again.

I separated from the Air Force honorably in August 2001. My remaining debt to AAFES was taken from my last pay check. Since then, AAFES has been charging me interest on a closed account. I was told while I was separating that AAFES has the right to charge me a "closed account" fee. They have taken every stimulus payment I was done and continue to charge me interest fees for this account that has been paid off and closed for nine years.

I am a veteran with over 5 years in the United Sates Army. I came in the Military in 2002 and I was stationed in Germany. While stationed there I applied for the Star Card in order to help me buy uniforms or any other items that I may have needed. I deployed in May 2003 to Iraq after 3 months in Germany. I only used the Star Card 2 or 3 times totaling to less than 400 dollars. I never received any bills from AAFES while I was deployed to Iraq, but when I was redeploying back in July 2004 I was told by my Commander that I had an outstanding AAFES bill to pay. So while in Kuwait I went ahead to the PX and paid the full amount of over 700 dollars. I told them I did not want to use their card any longer and I never did use it. But when I redeployed to Iraq in March 2005 they started to garnish my pay and I could not understand why. So I had to travel to Mosul to use their main PX where I had to pay another 800 dollars for a card that I NEVER used. But I just wanted it to be over with so I paid it and cancelled the card for good, but by that time my credit was already ruined because they already reported me. I'm so ANGRY because its still on my credit and I never used that card after 2003 and they never sent me anything letting me know what was going on.

They have been taking my entire tax return for the last 6-7 years. I am not sure of the date of my honorable discharge, but I am quite sure that the debt is over 10 years old. I read that there was a class-action suit against AAFES.

AAFES has garnshed my miltary ret pay,they claim I owed more than 3,000 in 1992. I do not agree and have talked to them by phone, still they hold 170.00 per month charging interest and a admim fee of $15.00 and penality of $250.00.

I bought a $99.00 3.5 HP mower from my local AAFES and had it half a summer and it refused to start, i tried new plugs and filter but the plug just was not getting any spark. I read alot about murray mowers on here and am baffled. The problem seems to be with the Briggs and Stratton mower which in my exp were supose to be very reliable motors. bottom line is i got what i paid for but i did expect atleast 2 seasons out of it. i see many more exspensive mowers out there but most of them run a Briggs motor also so what is there to do? i guess go with a diff brand motor and company

I am retired military, receiving retirement pay from the Defense Finance and Accounting Service (DFAS). On December 15, 2003 I received notice from DFAS that my retirement pay was going to be offset by $354.00 to help liquidate an indeptedness that I had with AAFES/NASCARD.

I purchased a 97 Ford Windstar through AAFES Car Sales. The engine light has been comming on since 12,200 miles and overheating since 45,000. the warrantee repair facility only now at 94,200 miles has told us what the problem is. I am now looking at having to replace the engine. The Ford warrentee folks said it is not covered because of the milage. It has been overheating intermittantly for over 45,000 miles. I have only driven fords for over 30 years now, but that may soon to stop!