AAFES Reviews

I want to leave this review in pure disgust for the AAFES customer service department. The staff isn't trained in the price matching policy according to the stated policy. I went to price match a gaming system typically priced at fifty dollars lower at every big box store in our area. The staff member did look up the price and chose to show us a refurbished gaming system instead of looking up new gaming systems. Denying the price match was valid. I will return the gaming system later today and purchase one locally, and with tax, it'll be lower than what I paid at AAFES. Dealing with AAFES is an absolute waste of time and is worth the few extra pennies spent not having to deal with the staff!

My husband went through self checkout, and scanned his items, unaware that one item was supposedly unscanned, meanwhile at the same time he was in the store a hit and run took place outside. My husband then paid for the items with the star card. That star card was how the MPS tracked him down to get information on the hit and run, and then through reviewing the video stated he failed to scan a $2.02 bag of nuts, charging him with larceny. Instead of reviewing all the facts AAFES then charged him a $202.02 fee for the bag of nuts he "apparently"stole. LARCENY IS DEFINED AS THEFT WITH THE PREREQUISITE OF INTENT... If he intended to steal why would he have paid for everything else, the intent was not there l, self checkout failed and your employees in the store failed. I won't nor will my family ever again shop and AAFES and we will make sure everyone we know is aware of how this establishment operates.

There are no deals for service members and their families here, and when you try to price match they come up with a million reasons why they can't. It's just not worth it when you can still get the items even cheaper than the tax free price it's "on sale" for. Another thing that is a huge safety concern is that there was an active recall on some jerky that I purchased and became sick from. When I notified the employee at the counter when trying to do an exchange she said, "Well it's not expired so I can't pull it off the shelf." She then proceeded to tell me that since the bag was opened I was not eligible to receive a refund or exchange because that would be the same as stealing. How the heck else would I become sick? By looking at it? Camp Pendleton MCX needs a total overhaul with how they run their shops and I don't think team training or meetings are going to fix the stubbornness within the employees.

AAFES has taken a huge decline over the last several years. The products are just as good as you can purchase anywhere else. However; customer service has not been much help in the last few problems. Vendors that offer military discounts (such as Glock) are not available through AAFES. Several items will say in stock but truly are not which can cause several days to weeks delay in shipping. This can be a huge problem with items such as computers, phones etc… that you may be replacing and having to manage without. They are a big enough company and certainly have the technology to do a much better job but it seems the top administration positions lack the care.

Don't buy Furniture from AAFES. AAFES lowers prices on furniture items but someone who recently ordered an item that is now on sale has to go through h..ll and back to get the difference refunded to them. The item hasn't even shipped yet and delivery date is 2 months in the future but one has to call over and over again to get the difference credited back to them. Guess AAFES hopes buyer will not discover price cuts on items they bought that aren't even shipped yet. Also the delivery company used by AAFES is horrendous. Rude, arrogant and darn right unprofessional at the utmost. We had a sofa delivered and the delivery company put the sofa so close to the front door, we could not close our front door. We asked them to move it a foot or two so we could close our front door but they flatly refused. BUYER BEWARE.

I can't express in words about the wonderful experience and outstanding customer service I receive from Mrs ** every time I walk in. She genuinely cares about the customers. There has never been a day that she has not made better. The address is 50008 Clear Creek Rd.

Fragile pak is the worst company on the planet!! AAFES should be ashamed about using such a terrible shipping company. They have had my chair for more than a month. They will only deliver 1 day a week, and I am always at work. When I call, I get rude people who cannot help and when I talk to a manager, they cannot help either.

On 8 Feb 22, I ordered a mattress and a support frame on shopmyexchange.com to be picked up from the Main Px at Fort Myer. A week later the status of the order went from processing to “sent to fulfiller”. Two weeks later it hadn’t changed. I contacted AAFES and was told it was being delivered by Fragilepak and was given a tracking number and that I would have to arrange delivery. Why am I arranging delivery for an item going to the store???

Terrible company to work with if you have any problems. As of September 17, 2020, my balance was approximately $1500. I then had a heart attack and triple Bypass Surgery. This really knocked me un my butt for about 8 months and I basically ignored many of my bills, but all the other companies were willing to work with me...but NOT AAFES! They sent me a letter threatening me with garnishing my Social Security Retirement payments unless I immediately contacted them...WHICH I DID!

AAFES dishonestly hides negative reviews. I ordered sofa & 2 recliners. They were infested with bed bugs. I returned it & was only credited for 1 recliner. Had to contact them multiple times. Not only do I not have the furniture I wanted, I had to deal with a lot of extra anxiety & expense w/no help or compensation from AAFES customer service. On top of all that, the color looks nothing like the picture.

I am stationed overseas, in Germany. I used the Exchange website to find some furniture because the options available in the store was lacking. Placed an order 45 days ago for furniture and the site never gave me an idea of how long it would take to ship to the store. I checked with the agent in the store who works "ship to store" orders, she said "what did you order?" "Furniture", "Oh that'll be 3-4 months." Wish I'd known that upfront, I wouldn't have ordered from the exchange. If you live overseas, don't order anything through the exchange!!

08-26-2021 – Placed order on Shopmyexchange.com for a treadmill. 09-03 – Received e-mail from Shopmyexchange.com claiming that my item had shipped. Tracking # ** and a link to FragilePAK was provided. 09-10 – I tried to use the tracking number on FragilePAK’s tracking tool but received an error that the tracking number was invalid. Assumed that the information hadn’t been uploaded to the system yet so I should give them more time.

I ordered a Samsung refrigerator on Aug. 18, 2021. Sep. 19, haven't received it. Called AAFES on Sep. 15, I was given phone numbers to FragilePAK that was suppose to deliver it. I called the numbers only to be put on hold for 45 minutes and they would then disconnect, twice. Called AAFES and was promised that the problem would be reported to solution department and that they would get back with me in 72 hours. Finally got through to FragilePak. They don't know where the location of the item. I wish I had read the reviews before purchasing on line. AAFES has my $2600 and I don't have a refrigerator for month now. AAFES said it would take six weeks to get a refund if I cancel the order. The CEO and the board cares more about profit and not even caring about satisfying customers.

Looking into suing them and seeing how many people we can get together for a class action lawsuit. This company robs people. Ordered large furniture which 2 months later hadn’t arrived, then they say they can’t cancel the order until after shipping, then finally it’s supposed to arrive but it doesn’t because “their truck broke down” which they tell MANY (thousands) of customers by the way (check out the reviews for proof). And even had one of their employees confess that they’re not even shipping the items, FragilePak is just telling customers they did so your package never arrives and that they’ll say they attempted delivery when the item never even shipped. It’s all a scam!!!!

So 7 years out of the army left with 2,300 to pay off. Was told they were going to take payments out of my disability each month until paid off… they left out because they are federal. They can still charge interest. So 7 years later and tax refund garnished I found out I was being charged over double my payment in interest and I currently now owe over 8,000. Star Card is a complete scam that the military is endorsing and they should be ashamed of themselves. They're lucky the nearest hub is a 12 hour drive away.

Quick story: purchased a TV; TV shipped; TV got lost in transit >> FedEx confirmed; Exchange contacted and hung up on me twice; Exchange filed a "lost item" claim and cited 3-5 days to complete; it's been 5 days and it's crickets. They are holding my TV/money hostage and WILL not work with me at all. They told me the claim hasn't been opened and constantly tell me that there is nothing they can do. This yet ANOTHER SAD+PATHETIC example about Veterans being taken advantage of. This service is TERRIBLE and it's what is pawned off on active duty service members? Terrible.. Unthinkable. But a reality that's all too familiar.

I placed an order over a month ago and was told they had difficulty locating the order because it did not get submitted or transmitted correctly, (I got a confirmation email). They said they would sent it to the escalation and IT departments to push the order through so it could be fulfilled. I have called multiple times, did an online chat and the issue remains unresolved. It really upsets me because I ordered items well over a month ago with anticipation of giving them out as gifts! I had to go out and buy replacement gifts.

I have order a few firearms, you might say were unique at the time, which brings me to the status/statuses of my orders. Over the days they go from being shipped to my local BX, then changed to backordered and cancel after a few days in backorder status. And what's worse it seems if you talk to someone on the phone about your high valued order, and it still isn't getting to you. You just got to wonder if the employee is moonlighting or what there with the stock for their preferred under the counter customer list. I don't call anymore because what they know might just be between them and out the door for sure.

Been having trouble with this company lately. From missing order that took over a month to resolve, and now a messed up online ordering system. Their automated recording blames the pandemic a year after it started. I can't split my shipment items and for some reason, this feature has been disabled and can't get a reason nor explanation why. When lady tried to enter it manually, my credit card wouldn't take. There is nothing wrong about my cc. I use it daily.

I pre ordered a PS5 back in September, I see the order is still processing 2 months later, I contact customer service and I’m told there’s a slight delay. No problem. I call again only to be told that that there was an issue with the payment method. Card was lost so I froze it and added a different card but I wasn’t told it would have to charge that specific card. I never received any sort of update or anything and would’ve appreciated if I was told this the first time I inquired about the order and would’ve never known if I didn’t keep contacting them.

I placed my order almost a month ago for $1,200 worth of ammo. Everything was in stock. Weeks went by and my order kept reading "waiting for fulfillment". I contacted customer service twice to be told my order would be shipped in four days. On the third time contacting customer service, I was told everything I ordered was on backorder (I made my order within 30 minutes of items becoming available just after midnight) due to other customers ordering the same items. Not only was I lied to about my items being shipped, now they don't have them and my wait is indefinite without being able to tell me if my order will ever be fulfilled.

Do not order from Aafes. They are a scam organization who hires low life employees. I ordered a GoPro Hero 7 using my Star card, it was shipped to me from the Hanscom AFB BX, when I received the package and opened it, what did I find? An empty go pro box! Clearly the employee who shipped it helped himself to the camera and then sent me the empty package. Now getting the run around by customer service...I should receive an email in 3-5 days, seriously?

Do not order anything from Aafes that has to be sent freight. I placed an order for two items June 28th, both had to be sent freight. Both could have been bought elsewhere with guaranteed shipping in 7-14 days. Both items were in stock when I ordered. One item arrived a full month and a day later. The second item I am still waiting for with no end in sight.

I signed up for a Star Card approx. 6 months ago (this was mistake #1). Ever since then, I have had to call Military Exchange Credit Card services line on average of twice a month to rectify what truly is a very simple error on the account. The organization as a whole is absolutely the most incompetent people that I have ever had to work with. Every single time I have called, I was met with excuses on why the error was never fixed or finger pointing. And the worst answer of them all... "I don't know!!!" (And by that way, that "I don't know" response was from a manager). If you ever want to regret a decision, sign up for the Military Star Card! This review is only a small taste of the pain they put you through. Sadly, it will probably never correct itself because it's a Federally ran organization. Ridiculous!!!

I served for 21 years, retired and tried to order online. I was unable to set up an account and was advised (online) to check VetVerify. My SSN wasn't in the system, but should go to a PX/BX to learn why. On 2020 03 02, I went to Luke AFB BX and discovered I had been listed dead. I dealt with Mayra, who had the right combination of empathy & common sense and spoke to AAFES HQ who provided the bad news. When I was put on the phone with them, I confirmed AAFES should have a death certificate on file and that the latest update from DEERS was provided them was on 2019 07 25, which is screwy, because I just got an updated military ID that very day at the BLOCK HOUSE, had a child 2018 09 16, got married December 2017 to a lady who has four children from a previous marriage and registered them ALL in DEERS before that date.

I placed an online order for a Garmin Foretrex 601 Wrist Mounted GPS seven days ago and finally checked on the order status. It indicated that it was still in processing. After spending an hour on the phone, I found out that the Risk Department put a hold on the order until they could verify my veteran status. This seems odd because you can't log into the website without being confirmed as a veteran. They also, obviously, run a credit check on you (even if you're paying with a debit card) because I had to verify my identity, when speaking with the Risk Department representative, by telling her the year and make of an automobile that I own so that she could confirm that I was who I said I was. It would have been nice if they would have sent me an email stating the order was on hold and asking me to contact them but they waited for me to discover it myself. This is a very poor first experience and I'll think long and hard before I purchase anything else.

I had a Military Star Credit Card account from the years of 2010-2013 and I'll admit, I didnt have a great history with it. I endured financial hardship i.e. divorce, new child, unexpected eviction and such. I was medically discharged from the United States Army on November of 2013, upon receiving a disability settlement, I paid the Military Star Credit Card account off entirely and closed the account December 2013. When the account was closed AAFES performed a "hard" close on the account sealing my files, so no one can see into it.

When I joined the Army in 2006 and reported to my duty station I immediately went to Iraq. Upon returning from Iraq I went to the PX to make some large item purchases to set up an entertainment center. Instead of paying cash, I was told that getting a star card on the sport and charging the items would save me a considerable amount of money on top of the tax savings. So I applied and was approved on the spot. I bought the items with it, went home, signed into their payment service and paid it off. **I never received a physical star card while I was on Active Duty.

I originally ordered a mattress and bed frame. I decided to cancel mattress. Called AAFES. Ask the to cancel mattress but they cancel bed frame. I notice this and re-ordered bed frame. Then they tried to deliver mattress. I declined. Checked my statement. I was charged for the mattress. Finally the bed frame arrived. They send wrong bed frame. I called aafes. Got mattress credited and re order right frame and other frame to be picked up. Called to check status of everything and ask a few question that I didn't understand. Was treated rudely by manager in escalation dept. Aafes service is terrible. Can't get anything right. Then you will be treated like you're the problem. Consider shopping elsewhere....

Normally, I try to be polite and understanding, but AAFES Customer Service this year is way, way, way below par and nothing like the quality they have had for the last few decades. I ordered an HP OMEN laptop for Christmas. When the package arrived, the shipping box was not marked fragile and had obviously been knocked around a bit and dropped on a corner. When I opened the shipping package, the inner retail box was also obviously damaged where it had been dropped on a corner. Inside the computer was also damaged, with both the top and bottom parts obviously damaged and bent.