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Page 2 Reviews 10 - 40
Customer ServiceStaff

Reviewed Oct. 10, 2021

08-26-2021 – Placed order on Shopmyexchange.com for a treadmill. 09-03 – Received e-mail from Shopmyexchange.com claiming that my item had shipped. Tracking # ** and a link to FragilePAK was provided. 09-10 – I tried to use the tracking number on FragilePAK’s tracking tool but received an error that the tracking number was invalid. Assumed that the information hadn’t been uploaded to the system yet so I should give them more time.

09-17 – 2 weeks after shipment confirmation e-mail. Item still not received. Tracking number still not working on the tracking website, stating that the number is invalid. Call Shopmyexchange (800-527-2345). I am told that I will need to contact FragilePAK to ask where the item is. I call FragilePAK and they say the tracking number provided is invalid and they have no record of our order. I call Shopmyexchange and speak with a manager who confirms the tracking number is not correct and they aren’t sure why I was given it in the first place. They put in a ticket for a correct tracking number. I am told that within 3 days I will receive an e-mail once they assign a corrected tracking number.

09-23 – Zero communication from Shopmyexchange. I call again to ask for an update on my ticket. They say the ticket has been closed and the issue is resolved. I am baffled. I ask how the issue is resolved if no one has contacted me with a correct tracking number. They said they don’t know. I ask if they have a new tracking number. They do not. I ask if they can confirm where my order is. They said they don’t know. At this point I am very frustrated and ask to speak to a manager. The manager does not have any other information. I say that it has now been 3 weeks since the shipment confirmation, a month after ordering, and no one knows where my order is or what’s going on with it, so all I can do at this point is assume it has been lost. The manager doesn’t have anything to say. I say that at this point I would like a full refund since I never received the item and no one seems to know anything about it. The manager says he will put in a ticket to cancel the order and I should have the refund within 3-5 business days.

10-01 – Zero communication from Shopmyexchange. No refund posted on my bank account. I call Shopmyexchange and the worker says she does not see a ticket to cancel the order and the order has been shipped. I say that is incorrect, the item has been lost, we never received it, and 6 business days ago a manager told me the item was being cancelled and a refund should be issued to us within 3-5 business days.

We are now on business day 6 with no refund. The staff said she is unable to see any of this information on our account. I get upset and ask for a manager. The staff comes back and says that the manager said that because the item has already been shipped, if we request a refund now that we will be charged an item restock fee. I told her this is incorrect, the manager from 6 business days ago already told us it would be cancelled and we would receive a full refund within 3-5 business days. The staff then says that she found the ticket issued by the other manager and can see the cancellation request from 6 business days ago. We are asked to wait another 2 days for the refund to be posted.

10-05 – No refund posted on my bank account. Called Shopmyexchange again and asked where my money is. The staff says they need another 1 to 2 days maximum to refund my money. 10-08 - No refund posted on my bank account. Summary: How can this business exist in 2021? No communication, I receive contradictory information from different staff every time I call, and I have been expected to put in all the leg work myself. You’ve been holding my money hostage for 1.5 months at this point and I never received the item. Disgusting.

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Customer ServiceStaff

Reviewed Sept. 19, 2021

I ordered a Samsung refrigerator on Aug. 18, 2021. Sep. 19, haven't received it. Called AAFES on Sep. 15, I was given phone numbers to FragilePAK that was suppose to deliver it. I called the numbers only to be put on hold for 45 minutes and they would then disconnect, twice. Called AAFES and was promised that the problem would be reported to solution department and that they would get back with me in 72 hours. Finally got through to FragilePak. They don't know where the location of the item. I wish I had read the reviews before purchasing on line. AAFES has my $2600 and I don't have a refrigerator for month now. AAFES said it would take six weeks to get a refund if I cancel the order. The CEO and the board cares more about profit and not even caring about satisfying customers.

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Sales & MarketingPunctuality & SpeedStaff

Reviewed Aug. 26, 2021

Looking into suing them and seeing how many people we can get together for a class action lawsuit. This company robs people. Ordered large furniture which 2 months later hadn’t arrived, then they say they can’t cancel the order until after shipping, then finally it’s supposed to arrive but it doesn’t because “their truck broke down” which they tell MANY (thousands) of customers by the way (check out the reviews for proof). And even had one of their employees confess that they’re not even shipping the items, FragilePak is just telling customers they did so your package never arrives and that they’ll say they attempted delivery when the item never even shipped. It’s all a scam!!!!

Oh and GET THIS AAFES then can’t give you your refund until after they’ve “received the returned item” but guess what, THAT ITEM WAS NEVER SHIPPED AND LIKELY DOESN’T EVEN EXIST!!! They’re all working together to SCAM SERVICE MEMBERS AND VETS!!!! They will keep your money and not give you your furniture! They’re currently being investigated and we’re getting the press involved. Don’t buy in

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Reviewed July 28, 2021

So 7 years out of the army left with 2,300 to pay off. Was told they were going to take payments out of my disability each month until paid off… they left out because they are federal. They can still charge interest. So 7 years later and tax refund garnished I found out I was being charged over double my payment in interest and I currently now owe over 8,000. Star Card is a complete scam that the military is endorsing and they should be ashamed of themselves. They're lucky the nearest hub is a 12 hour drive away.

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Customer Service

Reviewed July 23, 2021

Quick story: purchased a TV; TV shipped; TV got lost in transit >> FedEx confirmed; Exchange contacted and hung up on me twice; Exchange filed a "lost item" claim and cited 3-5 days to complete; it's been 5 days and it's crickets. They are holding my TV/money hostage and WILL not work with me at all. They told me the claim hasn't been opened and constantly tell me that there is nothing they can do. This yet ANOTHER SAD+PATHETIC example about Veterans being taken advantage of. This service is TERRIBLE and it's what is pawned off on active duty service members? Terrible.. Unthinkable. But a reality that's all too familiar.

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Customer Service

Reviewed June 21, 2021

I placed an order over a month ago and was told they had difficulty locating the order because it did not get submitted or transmitted correctly, (I got a confirmation email). They said they would sent it to the escalation and IT departments to push the order through so it could be fulfilled. I have called multiple times, did an online chat and the issue remains unresolved. It really upsets me because I ordered items well over a month ago with anticipation of giving them out as gifts! I had to go out and buy replacement gifts.

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Reviewed March 21, 2021

I have order a few firearms, you might say were unique at the time, which brings me to the status/statuses of my orders. Over the days they go from being shipped to my local BX, then changed to backordered and cancel after a few days in backorder status. And what's worse it seems if you talk to someone on the phone about your high valued order, and it still isn't getting to you. You just got to wonder if the employee is moonlighting or what there with the stock for their preferred under the counter customer list. I don't call anymore because what they know might just be between them and out the door for sure.

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Reviewed March 6, 2021

Been having trouble with this company lately. From missing order that took over a month to resolve, and now a messed up online ordering system. Their automated recording blames the pandemic a year after it started. I can't split my shipment items and for some reason, this feature has been disabled and can't get a reason nor explanation why. When lady tried to enter it manually, my credit card wouldn't take. There is nothing wrong about my cc. I use it daily.

I wanted to love AAFES and I've used them extensively but the more I deal with them, they seem nothing like Amazon, Sam's Club or Wal-Mart. This online shopping for veterans is limited too. They don't allow purchases of DELATS items like briefs and socks, boot, duffel bags because they are considered uniform items. What's the real point shopping there? In the meantime, I have 70 dollars worth of shipping items in my shopping cart for 3 days and I still can't split my items in my order. Example, I ordered 2 items and I want one to go to another address. Features IDs disabled. Don't know why. They need to do better.

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Reviewed Nov. 15, 2020

I pre ordered a PS5 back in September, I see the order is still processing 2 months later, I contact customer service and I’m told there’s a slight delay. No problem. I call again only to be told that that there was an issue with the payment method. Card was lost so I froze it and added a different card but I wasn’t told it would have to charge that specific card. I never received any sort of update or anything and would’ve appreciated if I was told this the first time I inquired about the order and would’ve never known if I didn’t keep contacting them.

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Reviewed Nov. 11, 2020

I placed my order almost a month ago for $1,200 worth of ammo. Everything was in stock. Weeks went by and my order kept reading "waiting for fulfillment". I contacted customer service twice to be told my order would be shipped in four days. On the third time contacting customer service, I was told everything I ordered was on backorder (I made my order within 30 minutes of items becoming available just after midnight) due to other customers ordering the same items. Not only was I lied to about my items being shipped, now they don't have them and my wait is indefinite without being able to tell me if my order will ever be fulfilled.

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Verified purchase

Reviewed Aug. 16, 2020

Do not order from Aafes. They are a scam organization who hires low life employees. I ordered a GoPro Hero 7 using my Star card, it was shipped to me from the Hanscom AFB BX, when I received the package and opened it, what did I find? An empty go pro box! Clearly the employee who shipped it helped himself to the camera and then sent me the empty package. Now getting the run around by customer service...I should receive an email in 3-5 days, seriously?

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Reviewed Aug. 9, 2020

Do not order anything from Aafes that has to be sent freight. I placed an order for two items June 28th, both had to be sent freight. Both could have been bought elsewhere with guaranteed shipping in 7-14 days. Both items were in stock when I ordered. One item arrived a full month and a day later. The second item I am still waiting for with no end in sight.

One item became untrackable through Innoval and XPO after I got an email it was out for delivery and took 11 days after that email to arrive. The order had to be looked up under my phone number but neither company had any orders attached to my phone number. Aafes wrote up a ticket and assured me I would get a phone call or an email within 24 hours. I waited 48+ hours each time before calling Aafes again for a status update. We did this dance several times.

The second item is supposedly coming via Fragilepak. Although I made sure it was in stock, and specifically chose a color in stock, it took over two weeks to get a shipping notice on July 16th. It is now August 9th and it still isn't here and I have absolutely no idea when if ever it will get here. Don't order anything from Aafes that has to be shipped freight.

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Reviewed April 15, 2020

I signed up for a Star Card approx. 6 months ago (this was mistake #1). Ever since then, I have had to call Military Exchange Credit Card services line on average of twice a month to rectify what truly is a very simple error on the account. The organization as a whole is absolutely the most incompetent people that I have ever had to work with. Every single time I have called, I was met with excuses on why the error was never fixed or finger pointing. And the worst answer of them all... "I don't know!!!" (And by that way, that "I don't know" response was from a manager). If you ever want to regret a decision, sign up for the Military Star Card! This review is only a small taste of the pain they put you through. Sadly, it will probably never correct itself because it's a Federally ran organization. Ridiculous!!!

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Reviewed March 28, 2020

I served for 21 years, retired and tried to order online. I was unable to set up an account and was advised (online) to check VetVerify. My SSN wasn't in the system, but should go to a PX/BX to learn why. On 2020 03 02, I went to Luke AFB BX and discovered I had been listed dead. I dealt with Mayra, who had the right combination of empathy & common sense and spoke to AAFES HQ who provided the bad news. When I was put on the phone with them, I confirmed AAFES should have a death certificate on file and that the latest update from DEERS was provided them was on 2019 07 25, which is screwy, because I just got an updated military ID that very day at the BLOCK HOUSE, had a child 2018 09 16, got married December 2017 to a lady who has four children from a previous marriage and registered them ALL in DEERS before that date.

I asked for a copy of that death certificate and the location where it was presented. This is also the second time I've dealt with this. I was also declared dead in 1998 at Quantico MC Base. I had to go to a DEERS location with my social security card, birth certificate, and present in person to rectify that time. To date, I have received no promised follow-up to those actions. I went back to Luke BX, again spoke with Mayra and AAFES HQ and no action taken. I've invoked Privacy Act & FOIA, and since those records are about me, I have a perfect right to them. At least, I need to know who is screwing with me.

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Reviewed March 18, 2020

I placed an online order for a Garmin Foretrex 601 Wrist Mounted GPS seven days ago and finally checked on the order status. It indicated that it was still in processing. After spending an hour on the phone, I found out that the Risk Department put a hold on the order until they could verify my veteran status. This seems odd because you can't log into the website without being confirmed as a veteran. They also, obviously, run a credit check on you (even if you're paying with a debit card) because I had to verify my identity, when speaking with the Risk Department representative, by telling her the year and make of an automobile that I own so that she could confirm that I was who I said I was. It would have been nice if they would have sent me an email stating the order was on hold and asking me to contact them but they waited for me to discover it myself. This is a very poor first experience and I'll think long and hard before I purchase anything else.

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Reviewed Feb. 26, 2020

I had a Military Star Credit Card account from the years of 2010-2013 and I'll admit, I didnt have a great history with it. I endured financial hardship i.e. divorce, new child, unexpected eviction and such. I was medically discharged from the United States Army on November of 2013, upon receiving a disability settlement, I paid the Military Star Credit Card account off entirely and closed the account December 2013. When the account was closed AAFES performed a "hard" close on the account sealing my files, so no one can see into it.

In the year of 2014 I noticed that AAFES took my past delinquencies on my credit report and reported them on the year of 2014. I tried to dispute this with the credit bureaus and AAFES and got nowhere. How in the world can someone create late payments on a closed account? Currently, AAFES has reported 7 derogatory marks to the credit bureau and has moved them up every year since 2014. When I dispute it with AAFES and the credit bureaus again I keep getting the run around and getting told to wait 7 to 10 years until they fall off but the marks will never fall off when AAFES keeps updating the years on the derogatory marks.

I have called AAFES over 20 times about this.They claim they are reporting accurate information. How is that? Every time I call no one can see my file because of the hard close. I filed a Consumer Financial Protection Bureau Claim only to be told "You need a lawyer" and after that claim AAFES took the paid off date and changed it to FEB OF 2020!!!! I also filed a claim with the attorney general office of my state and notified the media. It's ridiculous what these people are doing. I lost mega points on my credit score because of them. If I go to court I have credit reports from 2014-2020 and a statement with the paid off and closed date of December 2013 from AAFES. So if you ever had a Military Star Credit Card I urge you to check your credit report. I'm about to be the first to stand up for all Veterans who are suffering. Boots on ground starting NOW!!!!!

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Reviewed Jan. 31, 2020

When I joined the Army in 2006 and reported to my duty station I immediately went to Iraq. Upon returning from Iraq I went to the PX to make some large item purchases to set up an entertainment center. Instead of paying cash, I was told that getting a star card on the sport and charging the items would save me a considerable amount of money on top of the tax savings. So I applied and was approved on the spot. I bought the items with it, went home, signed into their payment service and paid it off. **I never received a physical star card while I was on Active Duty.

Every time I made a major purchase for my home, I would do it with the PX to save the money. And every time I made a major purchase I would repeat the same process as when I first returned home from Iraq but now, because I never received the star card, I would need to first go through customer service to have them find my star card account, verify my ID and give me the card number so that I could make purchases with it. The same process needed to be followed to make my payments: I had to go into the PX every month, go to Customer service, have them look up my account and verify my ID and then send me to a cashier to collect my monthly payment. It was very tedious and a complete waste of my time. I had called several times all throughout the 10 years I was on active duty and requested that they send me a physical copy of my star card but I never received one while still on Active Duty.

Now, in the middle of 2019, 3 years after separating from the service, out of the blue, a physical copy of my star card shows up at my apartment even though I never gave them my current address or expected to ever use the card again. The delivery of the card was almost exactly 10 years late. I digress though. Now that disabled veterans are allowed base access to use the MWR/PX/Class 6, I have had no issue whatsoever in getting on post to use my star card and have had zero issues dealing with AAFES on the phone, in person, via email, etc. They have been very helpful.

All purchases I have made so far have been with 'standard shipping'. I figure 6 months to a year's wait for standard shipping from a store owned by the US Government is probably exceeding their standards by a long shot. BUT, all of my purchases so far shipped in under 24 hours and arrived in under 1 week from the date of purchase. I give AAFES the 3 stars because of the 10 years of hassle they gave me by not sending me a physical card on active duty. Otherwise they have been pretty good about everything else.

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Reviewed Jan. 30, 2020

I originally ordered a mattress and bed frame. I decided to cancel mattress. Called AAFES. Ask the to cancel mattress but they cancel bed frame. I notice this and re-ordered bed frame. Then they tried to deliver mattress. I declined. Checked my statement. I was charged for the mattress. Finally the bed frame arrived. They send wrong bed frame. I called aafes. Got mattress credited and re order right frame and other frame to be picked up. Called to check status of everything and ask a few question that I didn't understand. Was treated rudely by manager in escalation dept. Aafes service is terrible. Can't get anything right. Then you will be treated like you're the problem. Consider shopping elsewhere....

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Reviewed Jan. 11, 2020

Normally, I try to be polite and understanding, but AAFES Customer Service this year is way, way, way below par and nothing like the quality they have had for the last few decades. I ordered an HP OMEN laptop for Christmas. When the package arrived, the shipping box was not marked fragile and had obviously been knocked around a bit and dropped on a corner. When I opened the shipping package, the inner retail box was also obviously damaged where it had been dropped on a corner. Inside the computer was also damaged, with both the top and bottom parts obviously damaged and bent.

The first call to AAFES customer service, they were very short and rude and told me I had to drive to one of their exchange stores and turn it in there. I spent 2 and a half hours driving to and from the store, and waiting in line just to be told that the customer service agent on the phone was wrong, and they could not accept defective merchandise at the store. At least the folks at the counter was polite. After several more phone calls and emails with Sketchy Customer Service, I finally received an email with a "Call Tag" number. No shipping label or materials, just a number.

When I called to setup a time to pick it up, I was told the ground drivers don't schedule a time, they just schedule a day and I have to be there until they pick it up. Seven and a half hours after I started waiting at 0800, and still no sign of a driver and no email saying they would not be coming. Called the increasingly misnamed Customer Service line for the sixth time, they were flat out unhelpful and rude and said I would have to schedule another day for pickup. No explanation, just that it "is their policy".

I told them I'll schedule a day and leave the package on the doorstep, but after that it is their responsibility. Legally, they did not deliver anything I ordered (I ordered a working laptop), so I'm not obligated to take any significant action to get it to them, and I've already spent about 12 hours getting AAFES to take back the defective item. Needless to say, as this is an $1,050.00 item, I am not happy. Lesson learned AAFES - use Amazon, Best Buy, Tiger Direct, HP, Newegg or even WalMart instead.

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Reviewed Dec. 29, 2019

I ordered a television 3 weeks ago. The exchange has charged me for the tv but has no idea where the television is. The delivery company says that the TV has not arrived for them to deliver, yet the exchange customer service rep says they can do nothing. I will never order from the exchange again. The savings in tax is not worth the headache.

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Verified purchase

Reviewed Dec. 28, 2019

I wish I had read reviews online before purchasing a TV from the Exchange online. I was told in the store that it was better to order online than to pay $100 to have the store deliver on one of the few days they offer delivery, so I took the advice and placed my order online on December 9th. Online showed the tv was in stock, so I was excited. I was happy to see the TV had shipped on December 12th, and foolishly expected it to arrive before Christmas. On December 26th I contacted Innovel Solutions, the company that is supposed to deliver the tv, and they said they hadn't received it, but would look into it and contact me.

Today I contacted the exchange online, and they don't know where it is either. The person I chatted with put in a request for information to the warehouse which will take 24 to 48 business hours. I contacted the local store, and they will not honor the price I paid online for the TVs they have in stock although, I could pay an additional $300 to pick one up today. The person I contacted at the store suggested I call and speak to someone, and that only made things worse. She said that I will have to wait until sometime next week for someone to find the TV that seems to have vanished, and then I will be contacted, and likely wait until sometime after the New Year for the tv. My advice is to avoid "shopmyexchangeonline" especially around the holidays. I hope this review will help keep someone from making the same mistake I did.

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Reviewed Oct. 2, 2019

I was deemed 100% disabled and had to move to a less expensive state. I had to forgo payments in order to make that move. As a result they went after my social security. Instead of $50 a mo to them, they now take $200 mo. Now I’m unable to pay other bills because of their excessive garnishment! Evil company.

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Reviewed Aug. 21, 2019

I don’t know the company did. Read all reviews to improve their services. All is 1 star, very bad service. I applied Military STAR Card to get 10 % discount on first day of purchase. I bought online from website mynavyexchange.com on 12 April, but on system they posted on 15 April they said that they couldn’t access to Mynavyexchange.com to check so they asked me to send the receipt to prove that I bought on 12 April. I did send the receipt through message. Mrs. Dorothy ** said she received them and they will process refund with 2 weeks.

After 2 months, I didn’t receive refund, I called to manager Mrs. **, Kathryn and messaged again, they said they send request to refund and I didn’t see any results. I messaged. Mrs. Dorothy ** replied to me that I should check with customer contact center. I called them, she said she didn’t see any credit, I explained for her everything again, unfortunately it seems that nothing new happened. I lost 10% discount on first day without my mistake. This is terrible service.

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Reviewed Aug. 20, 2019

I couldn't understand the man's name when he introduced himself on the phone, but he was beyond rude to me. I would understand his rudeness if I had insulted him or talked down to him, but I treated him like a human being. The rudeness wasn't only in the tone of his voice; he decided to say, "Just one second," as I was explaining my dilemma with online bill pay. He interrupted me, put me on hold, and transferred me to someone else named Gale. Gale was patient and able to answer my question concisely.

It's a shame that even when the call is being recorded, some of these customer service representatives behave immaturely. They don't treat veterans or Soldiers with the respect they deserve for serving their country. In retrospect, I should've steered away from this company. Avoid them at all cost and get a credit card through a company that respects veterans such as USAA or Navy Federal Credit Union. THE EXCHANGE has a garbage credit exchange program, and I can't wait to pay my card off; read the fine print before signing up for that credit card. The card has been SNIPPED, and I won't be stepping foot on any of their facilities again.

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Reviewed July 23, 2019

I placed an order online and continue to get delayed shipping emails. I tried to cancel the order and get told that I can only put in a request to cancel and it's not guaranteed and it can take 48-72 hours for someone to respond to the request. This is not okay. Please, don't list items in stock on the website if they're not and the orders are being sent off to a vendor who can simply delay shipping whenever they please. Is this really how AAFES believes service members, veterans, and their families should be treated? And the comments on Consumer Affairs about AAFES speaks volumes about this company. I am very disappointed and I can promise my family will never purchase anything else from here. We will stick with the Navy Exchange, a company that actually cares about their patrons.

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Reviewed June 25, 2019

Typical "don't give a **" government attitude, slow to process payments and when they are really slow, blame you for not sending the payment four weeks in advance and charge you interest they don't deserve. Customer service is nonexistent. Apparently they feel YOU OWE them your business and they don't have to do anything to earn it. That equals a company I don't need to do business with, no matter what business they are in or who they are. I don't need the grief and canceled my account.

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Reviewed May 24, 2019

Today, I'm giving the STAR Card a 1-star. I wish I could give them a 0-star because not only of their disrespect for their customers, their interest rates, which is ridiculously high, and how they got in contract with the military is truly beyond me. What disappoints me the most is when families struggle and they forget to pay, three months go by, or whatever, when we struggle, well the Military STAR Card, the company, has found a way to just block any kinda attempt to make a payment online, and they block any attempt to make a payment over the phone. Now, sadly, if you're an older couple or older people, you don't know how to use BillPay. And number 2, the last way to do it is through check. Sadly, if you send your check seven days ahead of time, before the bill is due, and it arrives two days past, the Military STAR Card people will tell you it's not their fault, they'll run your credit as late. I've tried to get my status back, but they will not do it. They told me I have to do six consecutive payments through check, in a row, which is not guaranteed because something can happen with the mail, even, and they wouldn't take that into consideration at all. They literally said that to me on the phone. And their customer representatives are, to be honest, quite rude. Like I said, I would love to give this company 0 stars. Now why the military gave them a contract is truly beyond me because they don't deserve it because all they seem to care about is money. And they keep running charges and interests on my card that I don't know about. They definitely don't obey the six months 0% rule. For anybody looking to get the STAR Card, don't. I advise you not to. I advise you to get somebody else that cares about their customers, and about military families.
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Reviewed May 1, 2019

My husband and myself had a Star Card and I was no longer able to make payments on both cards. I was still paying my husband's since he is the service member. So clearly my account went delinquent. I was about 6 month behind. I went into the store in November 2018 to make a payment on mine and my husband's card and the worker behind the counter applied both payments to my husband's card. I had hopes that this one payment could hold me over until January (after the holidays) and then be good until we got our tax return and I could pay in full and close the account. So come January 2019 I get a letter that my CC has been sent to AAFES collections. Okay, I understand that I have put myself in this position by not being able to pay the card.

The letter states that I can make a $69 payment every month until the $2500 balance is paid off so that my husband's wages will not be garnished. So I respond within the week that I will follow the guidelines within the notice and make the payments. I go into the PX here in Germany and make my first payment January 20, 2019. Come February 20, 2019 my husband goes and makes the payment for me again only this time it is done differently. First time it's applied to the actual Star Card as a credit because there is currently no open card it can be applied to. Second time it is done as a TOP payment. So the following day I go to the PX and get it all sorted out. The first one was done wrong and the TOP payment was correct.

So I contact AAFES to have this issue fixed and come to find out none of the payments have been applied or can be found. So I send the payment receipts by fax to Lost Payments department to have this fixed. All the while they're reporting to Credit Bureaus that I am not paying. Then comes March and I was advised by AAFES Customer Service that it may be easier if I make the payments over the phone so that I did. No problem with March Payment but still can't seem to get Jan and Feb payments applied. I call AAFES who tells me I am 2 months behind and that soon my husband's wages will be at risk to be garnished. I contact IG because no one seems to know how to fix this problem. I am then forwarded to ECP and they contact me within 24 hours of my IG complaint.

Payments have been found and applied. Fast forward to April, I contact AAFES over the phone to make a payment and their system is down so they can't take payment over the phone. I go into the PX to make a payment and yet again my payment has been lost. I sent the payment receipts to AAFES email department because PX is closed. A week later still no response. I contacted the ECP department by email again to see if she can help with the problem. I don't understand how they can allow this to happen for 4 months. It's so many hoops to jump through so AAFES can get THEIR DAMN MONEY! No one seems to know how to fix it or what to do. Being on different time zones makes it so difficult to even talk to someone...

The collections department opens close to around the end of the work day here in Germany so now I have to find the time to contact them twice a week all the while making sure my husband is picked up from work, food is on the table and caring for my 3 young children. I've asked them to move the payment out of the collections department and I can set up automatic payments with the Star website so they are still ensured their money. They refuse to do this.. Hell at this point an allotment can be set up from my husband's pay monthly... I am sick of the constant run around and lack of help from AAFES. They are all about the money and in my opinion taking advantage of an already poorly paid service member. They are a monopoly in the military community.

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Reviewed April 20, 2019

If I could give this company 0 stars, I would. They do not honor their 0% financing on their “special promotions”. Heaven forbid you are in the desert or TDY and cannot monitor your statement every single month to follow up on them doing their job to input the promotion like they are supposed to. Then when you get home and have the time to call about it, you are told “Sorry! If it’s more than 60 days after the billing cycle so that’s your fault and we won’t change it!!!” I will never shop at an AAFES again. The prices are always higher than elsewhere and their customer service is garbage!! Save yourself the aggravation and go to Amazon or Target!!

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Reviewed April 4, 2019

Bought an engagement ring during a sale that had 0% interest and no payments for 12 months. Noticed after the new year they started charging interest, so I called and spoke to them. They said no problem, you're right, we apologize, and we'll get it taken care of. Since I'm currently deployed, I am unable to check my statement as much as I'd like to. Two months since the phone call and still charging interest, but now they say they won't honor the advertised deal. Shady business practices.

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