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99 Cents Only Stores
Overall Satisfaction Rating
1.49/5
  • 5 stars
    8
  • 4 stars
    1
  • 3 stars
    0
  • 2 stars
    16
  • 1 star
    79
Based on 104 reviews that contain star ratingsSHOW RATING DISTRIBUTION

99 Cents Only Stores

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Last updated: Jan. 6, 2018

110 99 Cents Only Stores Consumer Reviews and Complaints

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Verified Reviewer Verified Buyer
Original review: Oct. 7, 2015

I'm not sure how this is becoming to a legitimate business when you informed the public the nature of a business transaction as it advertise through media, billboards not to mention on the storefront stated everything is 99 cents, and when I got to the checkout stand I was confused because some of the items were not 99 cents. They were 1.99, 2.99 milk, some items were 3.99. This is not even one of the 99 cents plus store. This is one of the 99 cents only store chain here in Victorville, California on 7th Street. Can they run business like that. It's been on for five years now. Why don't they change their sign, business logos and ads so we would be more of understanding how they run their business. All I know 99 cents nothing less, nothing more but 99 cents only. I see that as a fraud.

Verified Reviewer
Original review: Oct. 2, 2015

The sign says 99 cents ONLY. Shouldn't everything be 99 cents. They are selling a lot of items for $1.49 - $1.99. I feel this is false advertisement. They should take the sign down because it's no longer 99 cents only store. It's more like a 99 cents PLUS store. I don't understand how they are getting away with this. It's like saying the Dollar Tree store is not selling everything for a dollar.

Verified Reviewer
Original review: Oct. 1, 2015

Highly aggravating. I was hired Seasonal in 2008 by the manager. Years later I go to reapply for a job at another store. The manager looks at my app and hires me P/T (I stated my previous employment on my app) and tells me she'll call me for orientation. 3 days later she calls and me and tells me she can't hire me after all because the company has a NO RE-HIRE policy. I call corporate 4 times and no one calls me back. I really needed the job for my family. Every store I go into is 99% Hispanic employed and that is clear RACISM!!! Where are the black, white, Asian, Indian employees?! You have nothing but Hispanic managers hiring Hispanic employees who don't speak English. This company is out and openly racist!!!

Verified Reviewer
Original review: Sept. 30, 2015

I applied to the 99 Cents Only Store in Rowland Heights, CA, they called me in for a interview on a Wednesday. That Saturday a Manager called me and told me to go to the Via Campo 99 Cent Store in Montebello for orientation at 10:30 am that Monday. I arrive to my "orientation" to find out that I am actually at a 2nd interview with the District Manager. There were a total of 15 applicants, 14 of them were hispanic and I was the only White one. Everyone was hired and given a schedule, I was told that the manager would be giving me a call that same day or the next morning to let me know what day I am starting. No phone call.

So the next morning I decided to call and see what was going on and the manager told me I was Denied because I wasn't qualified for the job. My resume clearly shows I am over qualified, if anything, WHICH TO ME IS BOGUS. So then I start to get angry and ask questions, I really need and want this job. They then stated over the phone that because my last 2 jobs were seasonal that that was a problem "but yet 99 Cent Only is hiring me for a seasonal position also". So now none of this is making sense. So then he tells me maybe it is because of your pink hair, I said "excuse me but my hair is natural in color (strawberry blonde). At that point I was furious, I asked for corporate's number, I feel I was treated very unfair. It was clear he was only hiring his kind, Hispanics. THERE IS A SERIOUS PROBLEM WITH THE DISTRICT MANAGER **. The company needs to look into this.

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Verified Reviewer
Original review: Sept. 25, 2015

The name of the store is 99 Cents ONLY! And yet they are selling lots of stuff for over 99 cents. This should be illegal! How are they getting away with this for so long now? They put stuff under 99 cents and try and charge you more and then say, "Oh the sign must have fallen down - someone must have removed it, or the staff forgot to put it up." That is not right.

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Verified Reviewer Verified Buyer
Original review: Sept. 20, 2015

My name is Amanda **. I am 6 months pregnant and fell in one of your stores today around 3:30. (St. 108 Hemet) The associates treated me VERY poorly and one associate that watched me fall simply turned his back to me. It seems the only persons to be concerned were other customers. The associate wouldn't even come over to see if I was okay until another shopper threatened with police. When he came over, we explained that the floor was wet and the associate denied it even though it clearly was wet. We insisted on seeing a manager to file a report. The manager nonchalantly listened to my concerns without even an apology. Once pressing for a report to be made, he asked if I'd like to file one. I asked him to wait one moment while I placed all the items I dropped in my cart which was a couple aisles away. When I returned, he wasn't there.

I took the liberty to walk in the back room where he was to file a report. He asked my name, address and if I needed an ambulance. I told him I didn't think an ambulance was needed, but I did hurt myself. My left shoulder and back hurts from trying to catch my fall. My right hip and buttocks as well as my ankles. He did not let me see the report and refused to give me a copy. I did not receive any other information other than I would be contacted by someone from Corporate within the next day. Several customers came up to me afterwards and told me the associate was denying that the floor was wet or even that I fell! I'm sure video footage from your security cameras will beg to differ.

I tried snapping shots of the filthy floor but they had managed to dry it before I came back from filing the report. I managed to get one non relative witness’s name and phone number. Roger was his name and I plan on giving his information to the D.A.'s office on Monday if this is not properly handled, as I have no faith in the store manager to resolve this. I could not believe this treatment and was very upset during my experience with your employees.

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Verified Reviewer
Original review: Sept. 19, 2015

I'm on a tight budget so yeah I shop at the 99 Store. I put up with the dirty store and rude employees but when they decided to charge more than what they became known for, it wasn't worth it to me. The Dollar Tree carries the same stuff, maybe even better. The stores are clean and the employees are kind. 99 ha! I won't shop there again because I don't have to!

Original review: Sept. 12, 2015

My Credit Union I bank with contacted me to inform me that someone from the 99 Cents Store at 5924 Stockton Blvd Sacramento CA And the 99 Cents Store # 2 Sacramento CA has been using my Visa numbers to purchase everything out of those two stores since 2011 and I have all the statements to show and prove that this has happened to me and will be filing a police report to take further action against the 99 Cents Store... My losses are in the thousands of dollars. And to make matters worse it happened to my young son with his Visa. Same Credit Union a few weeks ago at the same 99 Cents Store in Sacramento. Have statements to prove that also.

We live in Lake Elsinore California which is thousands a miles away from Sacramento. I want this Investigated to the highest level and prosecute who has been doing this for so many years to me. Please investigate the employees of the 99 Cents Store because I have not been in Sacramento or ever shopped at the 99 Cents Store there. Only the local 99 Cents Stores in my area I have been to and I have proof and bank statements to show this. If this has happened to me there is other victims. My family will never shop the 99 Cents Store ever again!

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Verified Reviewer
Original review: Sept. 3, 2015

While at a 99 Cents Only Stores I only came across great products especially in a time where you cannot buy a box of cereal for a dollar and a gallon of milk for 2.99 or even better a dozen eggs for 99 cents. I would easily spend 15 bucks elsewhere, when at the 99 I only spent 5 dollars. I've read other reviews and some people obviously don't know the value of a dollar or still live with mommy and daddy and get allowance.

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Verified Reviewer
Original review: Aug. 21, 2015

First of all we have been shopping at 99 Cents only stores for years on a regular basis, and rarely had any real issues.... until this year. Most issues we have seen are minor in my opinion, and I chalk most up to growing pains. Obviously they have made a lot of changes in pricing recently, which for the most part is not an issue. However some of the new pricing doesn't seem to be calculated well at all. But the way I see it, I can always buy elsewhere if I don't agree with the new pricing structure. What I can't tolerate is the rude, inexperienced, inconsiderate, nasty employees. Because of issues we have had with some of the employees, we do not shop at here as much as we use to.

We stopped by Palmdale, CA store #109 and am very unhappy with the attitude of the employee/store manager. She claimed she was the manager anyway. The receipt printed the name Elizabeth. We purchased several items, including several Juicy Juice 100% juice 64 oz. When Elizabeth rang the juice up she included CRV. When I tried to explain to her that there is not supposed to be CRV charged on 100% juice 64 oz. containers, she informed me that all juice is charged CRV. When I tried to explain to her again that is was incorrect, she told me "Look, I have worked in retail for 4 years and I know CRV is always charged on any juice". Again I told her this was incorrect. She then said, "If is is in a plastic container, then CRV is charged". I'm sorry but she is 100% INCORRECT. California Beverage Container Recycling and Litter Reduction Act states that 100 percent fruit juice in containers 46 oz. or greater not to be charged.

The fact that a CRV was being charged is not what upset me. What upset me was Elizabeth's attitude and rude, snide, nasty remarks. Now that they have changed your pricing strategy we always check prices before grabbing an item. Today we also grabbed 3 tubes of toothpaste that clearly had the price of 99 cents posted all over with NO indication of it being any other price, however when we checked out it rang up as $1.99. This is just one example of the erroneous pricing that we have seen, and always causes problems at checkout, not just for us, but we see this with other customers as well. It is getting OLD! And in fact I think CA has a law regarding this. Just because they "think" their prices are "cheap" doesn't mean they can treat their customers this way and get away with it.

NOTE: That Elizabeth told me if I had a problem she wasn't going to do anything and I could take it up with corporate. So I contacted 99 Cents only corporate and no one ever replied back. Just goes to show it's not just the employees that work in their stores.

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Verified Buyer
Original review: July 24, 2015

I usually shop at the 99 Cents store #164, Scottsdale - Thomas. On July 19th I went to the refrigerator to get some creamer, and OMG what a filthy place! I don't think that it has been cleaned since it has opened. The health department needs to be called on this, and I will get in touch with them. This is a very run down store and does need lots of work done on it. Please do something about this. I don't think that I will be going back to that store. Also, the management running the store should be well aware of this, if they indeed the time to check this out! Also why do they charge prices of $1.99, or $2.99 if this is a dollar store. The outside store signs don't indicate this.

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Verified Reviewer
Original review: July 20, 2015

I go far out of my way to shop at 99c Only Store, love the selection. Last week I got home and saw several items at $1.99... While at the checkout I asked the cashier, since this is the 99c Only Store, is this 99c?? No, do you want it?? Reporting to consumer reporter at 3TV.

Original review: July 14, 2015

This company is no longer a 99cent only store. For at least 6 months or longer and still have not changed their signs, the word "only" says it all, and is the reason all shoppers go in there. When I asked the clerk about it, she got defensive and said they didn't have to change the sign. Also, I would like to report rotten fruit and vegetables and a lot of outdated foods and juice being sold there. I thought the only food product that was allowed to be sold "outdated" was cheese? When did the laws change regarding selling spoiled and outdated food? This location needs a walk-through.

Verified Buyer
Original review: July 13, 2015

I don't like that says 99 Cents store, they should change it. Is not 99 Cents anymore. They sell stuff even more expensive. For me Dollar Tree is better. They have everything for a dollar.

Original review: July 11, 2015

The lampson/Valley view store in garden grove has a customer that buys cases upon cases of product. Mainly deli/produce. Several of us believe him to own his own mini market. Some have talked to the manager about this problem, but this man continues to keep others from product. He waits outside the "for employees only" door to snatch product as it comes out.

Verified Reviewer
Original review: June 25, 2015

I know a few African Americans that have applied at the 99 cent store in Downey. I live next door and I try not to go in there. They have hired a bunch of Hispanic people. In the middle of the day they only have two lines open and a lot of people walking around the store like they don't have a clue. I don't understand why they don’t hire any the race other than Hispanic. Not very friendly you know and it's always two lines open. Always saying they're taking applications will never get a call back. I've even seen a few elderly people that were struggling to pull the pallet from the back. I thought it was pathetic and I think they just hire their relatives. I think I will just drive to the next city over or go to the Dollar Tree.

Verified Reviewer
Original review: May 28, 2015

Every time they are hiring, I put an application in which I have done more than once, at different times, even different stores in my neighborhood. I've called and went in to check on the status of my application, and was always told they're still checking the applications out. Now I have worked on cash registers before, dealt with customers as well. I used to work at In & Out Burgers so I know how to do these things. I doubt if everyone they've hired has experience doing what I applied for! Besides that, they can train me to do other things in their store! How hard can it be. Now every 99 cent stores I've been in, I noticed it is nothing but Spanish speaking people and that's how they all communicate with each other. I FEEL I'M BEING DISCRIMINATED AGAINST THEM BECAUSE I'M WHITE!!

Now people of different races always complain that they're being discriminated, well that's just how I feel NOW!! I've come to the conclusion that all they hire is Mexicans! I'm not prejudiced, but this is starting to change my way of thinking. People cry wolf when it happens to them, well now it's my turn. Besides this is America and they should speak so every one can understand, not just hire their own kind!!

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Verified Reviewer Verified Buyer
Original review: May 24, 2015

I am in my mid eighties, handicapped, but am presently able to do my own shopping. I bring my own bags and when approaching the cashier I place my items on the belt with a bag in front of each group I wish to have packed. As soon as it is my turn I tell the cashier why the merchandise is sorted in a specific manner, ie: cold items together, heavy items, fewer in bag, etc. This evening I did my weekly shopping, but much to my surprise my request for specific packaging was ignored. The cashier was either untrained, or in her own world as she ignored my request for specific packing of my items, some of which are simply common sense; cold items together, frozen items together, bread and eggs on top so not damaged. I did speak to the young female manager on duty.

Verified Reviewer
Original review: May 23, 2015

Their sign outside says 99 only store and for years they sold all their items at 99 only. Now they sell items priced higher than 99, but the sign outside still advertises 99 only store. This is false advertisement, which is illegal. I asked a clerk and manager about this and their answer was and I quote "We have better quality items now that we have to sell at a higher rate." I was under the impression that when the items were all priced 99 only that the quality should have been the same. Why would any widely known store sell poor quality items to anyone, that's not ethical or considerate. It shows no human care.

Verified Reviewer
Original review: May 21, 2015

This evening, I visited the 99 Cents Only Store, #47, in Reseda, CA. I made my way through the store, and, really, most of the fun is gone. Previously, I knew what to expect for 99 cents, and occasionally, I'd find a bargain! Not anymore! If I find something that looks like a bargain, it's now somehow marked much more than 99 cents, either through a shelf tag, other sign, or a tiny label on the product, or pasted over the bar code. And, if I find a bargain that is clearly marked 99 cents, that doesn't matter. It too, is probably not 99 cents. Such was the case tonight. I was shopping, and stumbled upon Old Spice Cruise Control Forming Creme for hair. I looked around, and it was clearly labeled 99 cents on the shelf tag. I congratulated myself on a good find, and put two of the items in my cart.

Upon checkout, I noticed that the price on my two Old Spice items had magically changed to $1.99. I pointed this out to the cashier, **, who asked, "So do you want them or not?" I did want them, but I wanted the proper price. She had to call a "person with the key" to remove the items, but as I wanted them for the clearly marked 99 cents, she had to call a manager. After waiting for approximately 10 minutes, the manager arrived. **, as he told me his name, was the manager, and he was unable to honor the price. While I had been waiting for him to come to the front of the store, I had returned to the aisle with the product and taken a picture, clearly showing the 99 cents price tag directly below the item. I showed this to **, but he just smiled and chuckled, and said that the price was not for the item that I wanted.

I encouraged ** to walk back with me to the aisle and see it for himself. He stated emphatically that he did not NEED to do this, as he knew the price was wrong, and was for another item. Again, he smiled, and chuckled, and seemed to get great humor out of the situation. I asked him why he was laughing, and he stated, "Well, I'm not going to get mad over $2, so I might as well laugh." ** refused to give me the price, find me another manager, call a person who could help, go to the aisle to see the price for himself, or do anything useful. He just stood there, chuckling and smiling. He and ** even told the customers waiting in line that I was the reason the line was getting longer. Eventually, after about 10 minutes of my repeated insistence that the store honor the price noted, he decided I wasn't going to leave, and, eventually instructed the cashier to remove one of my items from my receipt, effectively giving me the proper price.

This is not the first time I've had trouble at this same store, over the same issue. Many times products have not been marked at a higher price, and have wrung up that way. And in fact, I think the company counts on this. They're hoping that people at the register won't notice the higher price, or will simply allow it be charged to them. When they raised their prices from 99 cents to 99.9999 cents, as their receipts now say, they claimed that their pricing hadn't changed in years. But product sizing, and quantity and availability sure did. Now they're doing it again, and I'm going to speak up.

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Original review: May 17, 2015

I see that many people are complaining about so many items being priced higher than 99 cents. I agree since the store is actually named 99 Cents ONLY store. I just want to help point out that even the 99 cents is not correct because if you look at your receipt, you will see the price is $0.9999 which is MUCH closer to $1. It's only a one cent difference but when you buy hundreds of items in a year, that adds up! And I'm sick of the messy stores & rude employees. It's an awful store chain. I'm very glad to now have a Dollar Tree store nearby... cleaner, neater & easy to return things.

Original review: May 15, 2015

I was the third person in line waiting to check out. There was three behind me and when the manager open another lane he took the person who was behind me and didn't even ask to help the next in line. After helping the people behind me I was still waiting in the same place, I decided to move to his cashier line to check out. Then I asked him politely, why he didn't ask the person in front of me to go to the lane he was opening? His response was that he could do whatever he wanted, he was the Manager and he did the right thing.

I'm not a complainer, and I practically spend a lot of time and money there. I love that store, I probably know the whole staff and them me. But he started to laugh about the situation. I didn't want to sound rude but I feel that the person who's next in line should be next. He said that he's been working there for 16 yrs. And that he had his own policy. At the most of all he was very disrespectful and rude to me in front of the other customers. The Manager Name is **, The Store is on Hagmann and coffee, Bakersfield California.

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Verified Reviewer
Original review: May 15, 2015

I stopped by to purchase 5 helium balloons and was charged $1 for the balloons and an additional fee for the helium. They asked if I wanted them re-inflated but only 2 needed to be re-inflated yet the cashier tells me they have to charge for every balloon. I wouldn't mind if they mentioned it before or they were kept packaged so they wouldn't get damaged. I also dislike the fact that they are pricing merchandise over $.99. The store is called 99 cent ONLY stores wtf!!!!

Original review: May 2, 2015

I shop weekly at my local 99 Cents Only Store for what's not. Over the past few months, more and more items are NOT .99 cents. Even when items are not marked correctly, I am told at register, "oh, that item is 1.49 or 1.79?" The name of the store is 99 Cents Only Store. How is this legal?

Original review: May 2, 2015

I am a regular customer of the 99 cent only store on Lampson/Valley view in Garden Grove. The parking lot and landscaping are literally littered with debris and junk making an unattractive business-like complex. The owners of the store need to take more pride in the outside appearance. The inside could use work also. The aisles are narrow and stuff is stacked on one side of the aisle or other.

Original review: April 22, 2015

No help at the store I shop at. Shows everything in disarray. The store went from a showcase clean and well stocked to empty shelves or messy. Quality control is non-extant in store. Appearance shows and how quickly that happened is beyond me. Corporate is more about the bottom line than consumers who justify the store and its location. Supplies cannot keep up with the demand if no one is there to stock the displays.

Verified Reviewer
Original review: April 20, 2015

I have been working for this store for a long time. We have always had different Managers but recently the entire crew has noticed that the company has stopped hiring in house. The company got rid of our HR Rep which she was the only one we could call with store issues. Now, they hired outhouse for Regional, district, store managers and assistant managers ALL from believe it or not, our competition, The Dollar Tree! Now the new manager is hiring stockers from Dollar Tree too!!! Is this fair?

Verified Reviewer Verified Buyer
Original review: April 16, 2015

I use to love shopping @ 99c on Tapo street in Simi valley. I used to go there every day after work and spend $25-70 a day. I have stop going to this location. The supervisors there are rude, disrespectful, unfriendly, and have the worst customer service I have ever experience in my life!! A simple question on a price seems to bother them. It’s almost like the staff is very unhappy with their job and frustrated with the amount of task on hand. I will never go back to this location. They lost my business!! I hope a District manager or a corp member or even a CEO of this company reads and takes some extreme measure to fix the store environment for this location.

Original review: April 4, 2015

As I was pulling up to the $.99 store on LA Avenue, I looked at the clock in the vehicle I was in, it said 945. As a Disabled individual, I wanted to hurry as quickly as I could, however due to my disabilities I am a little slow as to the time in that vehicle to have been off by at least 10 Minutes. As I was walking up hurriedly but by all means not running to the sliding doors, I was a bit excited that I might get the three items that I needed which were close to the front register before the store closed.

The very nice young man taking care of the carts was standing at the entryway sliding doors which were not closed all the way, stated that the store was closing, but as some stores do, that is a notice to customers coming in or out that the store is closing shortly. Knowing this I quickly retrieved a cart as I cannot carry them in my arms or in a basket, even if it were light items, I entered the $.99 store. I got down to the beginning of the kitchen bag and napkin Isle and slid and fell halfway underneath the cart. There was a very nice lady there that was shopping and offered her assistance in helping me up. It was difficult however I did not want anyone thinking there were ill intentions on my part toward anyone regarding my fall. Whether that had to do with the floors being slippery or me trying to quickly grab the three items that I needed...

A light blonde curly haired lady, extremely aggressive, yelled to me three or more times that I needed to leave. Even The nice customer lady was trying to explain to the manager that I had fallen and I could see she was taken aback by the manager’s treatment toward me. During all of this time, I had not spoken a word to the manager and was grabbing onto the cart and limping to stay standing as she continued to aggressively approach me and continue to approach me in A scary way as I do not know this person and I am not sure what she is capable of. As she got at least 5 feet from me, I had finally turned around to look at her and being frightened I tried to calm her in the best way I knew. Being in so much pain from having fallen and being scared she continued to angrily say I needed to leave.

I have no problems exiting the store and had this person approached me in a kind and professional manner I would have returned the items to the shelf and left the store. She stated she was going to contact my place of business and report me because everyone at the store wanted to go home, but the only issue here was miscommunication and the clock in the vehicle I was in being off by 10 minutes. I do understand that the employees all wanted to go home as she again angrily stated to me which again I most certainly can understand having worked in the past before becoming fully disabled.

When I asked for her name, she grabbed her badge and literally stuck it in my face but as scared as I was at that point I cannot remember her name except that she was a blonde, about 5'8" to 5'9" tall, and I most certainly could be mistaken but I believe her name was **. I'm not really sure as everything happened so quickly and again I was scared and I could see that the other customer was just as shocked as I was and the manager completely ignored the customer when she said that I had fallen. It is obvious that that was of no matter to her except for me to leave. As she approached me I expressed to her to let me have a chance to speak as I was not resisting only standing as my knee was pounding from having fallen so hard and she talked right over me with no regard at all. The store number is 1293B on Los Angeles Ave. in Simi Valley, CA.

I understand having been off on the few minutes when the store had already closed, but her complete disregard for having fallen, the amount of pain that I was in, the lack of letting me apologize and exiting the store, and aggressively speaking and approaching me is unacceptable as an employee, but speaks very badly as a manager which I believe is the face of the company at that particular store but would also speak poorly on any $.99 store to a customer that had been treated so horribly. The time that I returned to my vehicle I looked at my cell phone and it said 10:14 PM which it was then that I realized the store was passed closing and I thought I had 10 more minutes but with the extreme anxiety from this manager I will not be returning to this store. Nor any other $.99 store. I spend at least a third of my disability check at the $.99 store and have for the past two years.

I have never experienced any treatment like this at this store that I visit at least 3 to 4 times a week and I am beyond shocked. Again, a simple mistake and communication even if it solely being on my part does not warrant that type of behavior as I was trying to apologize to her yet her anger seemed more important then hearing anything I had to say. After this incident, I would not ever recommend any $.99 store especially this one.

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Original review: April 1, 2015

I used my debit card to purchase items from the 99 cent only store in Hanford, Calif. I waited to enter my pin number. The cashier, **, told me that you don't have to enter a pin number anymore. I don't like this. Anybody could get my cards and use them without have to use a security number. This was the first time this has ever happened. I feel this should be changed immediately! The store # is 290. 3/31/15 @ 10:47:04 am. Total: $9.15.

99 Cents Only Stores Company Information

Company Name:
99 Cents Only Stores
Website:
www.99only.com

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