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Reviewed June 23, 2022
I used to love this store. They claimed, through their name, that everything was 99-cents only. The last time I went shopping there, I saw Items as high as $17.00. That's $16.00 more then the name of their store claims it should be. What irritates me the most is in response to their misleading store name, they say they are keeping it because it is how they are known. So my response is if that's the case then they need to stay true to what their name claims and stick to 99 cent only pricing. Otherwise they are making false claims which is deceitful and unethical. If anything they can do what prince did...or the artist formerly known as prince. Give them a symbol and call it the store formerly known as the 99 cent only store! How hard is that? Come on!
Reviewed June 7, 2022
I used to shop at the 99 Cent Store on Fairfax and Wilshire because I could get great deals on name-brand items and they actually cost, wait for it...99 Cents. Now, hardly anything in there is 99 Cents. And I say hardly anything, but what I mean is, 99% of what's sold is not 99 Cents. It's a fraud. If traveling right up the street to this store is more expensive than sitting at home on my laptop, phone or tablet buying from Walmart, then why bother...and I don't anymore. This store is now one big price gouging entity. You pick up something and it's $5.99, $6.99, $2.99, $3.99 and I even saw several items that were $9.99. No thank you...Done with the 99 Cent store. Greed rules the day, and the 99 Cent Store has fallen in line.
Reviewed May 10, 2022
Lupe from 99 Cents store in Newport rd didn't give me my full discount. My coupon was three dollars off of every 25bucks spent online app. So I told her I had my coupon to stop at 25, she kept in adding my stuff at thirty bucks. I told her I wanted to use coupon on app. She continues to do my groceries past fifty. Then I told her she was supposed to add it 25 then do again. She laughed and said she did know. I didn't like that she wasn't willing to fix her mistake. After all even six bucks is good because the store prices are way up to market price now.
Reviewed March 17, 2022
I am a longtime customer of 99 Cents Only in Southern California. For years, I appreciated their genuinely lower prices. I was not perturbed when they offered more and more items at $2.99 or $3.99 that could not be realistically sold for 99 cents. But in the past few months, the chain has hosed their customers with STEEP, DRAMATIC price increases, copying Dollar Tree. It is I believe opportunistic and beyond their true cost increase resulting from supply chain, inflation, fuel prices, etc.
I was SHOCKED today when I saw mushrooms, cherry tomatoes, mouthwash, vinegars, etc. suddenly at $1.49. FORTY-NINE PERCENT increase. Also, many other items sharply up or container much downsized, even more devious! I am sharply curtailing my buying at this company's stores. They're just jumping on the inflation bandwagon, because they feel they can. The sheep won't notice, or won't protest. Yes, they will!! This outfit has totally lost its way and its identity.
Reviewed Dec. 15, 2021
Just a few years ago, I used to visit two 99 Cents Only stores a couple of times per week to find bricks of Maxwell House for $1 each, 22 oz. of Oscar Mayer deli sliced meats for $1, 14 oz. Johnsonville Brats for $1, 18-count Yuban and Gevalia K-cups for $1, 12 oz. bags of McCafe and Gevalia for $1, Sutter Home sparkling wine for $3.99, 12-16 oz. of Oscar Mayer bacon for $1 and on and on.
I don't visit as often, anymore, but I thought I'd stop in yesterday to see HUGE price increases just in the past couple of months and new $1.29 and $1.49 price labels on many shelves and the only "meat" product still a buck are the Bar S hot dogs - available just about anywhere at that price or less. And the only sparkling wine I saw with New Year's coming was Andre for $5.99 per 750ml (although the bottles didn't even look THAT large). Maybe it's the supply chain causing 99 Cents Only to compete with Kroger and Randalls, but I'm done with 99, at least until Brandon is gone. It's now in the same category as Walmart - so-so prices and nothing ever on sale to distinguish from true grocery chains.
Hi Letsgo, we welcome your feedback. If you would like to share your thoughts on these price increases, please contact Customer Service at: (888) LUCKY99 or (888) 582-5999 firstname.lastname@example.org.
Reviewed Oct. 27, 2021
I purchased the cinnamon product on 10/21/21. After returning home the next day I twisted off cap the product was not sealed and appeared to be tampered or opened before my purchase. Maria advised me today 10/26/21 that I could not return because it’s passed the 9 day policy… Unfortunately I did not retain the receipt and was unable to present. The product is clearly labeled and there is similar canisters for sale today. I do believe the reckless disregard for items unsealed possibly tampered with being sold is a violation of all applicable laws. Why is the 99 cent store in Costa Mesa allowed to sell items unsealed then refuse to take them back in a timely manner??
Thank you for taking the time to give us feedback Andy. We're sorry to hear that you're disappointed. Please call customer service at 888-582-5999 to make this right. Thank you.
Reviewed Aug. 14, 2021
Not all ads have real price. Prices in store are different than on the ads. So why the do. Fake ads. Please be honest. I started showing people I know the truth and talk about it. To open people eyes.
Hi ABDEL, we're sorry to hear you're disappointed and take your comments seriously. Items may vary by location. All of our stores should be honoring any advertised prices. Please call customer service at 888-582-5999 to make this right.
Reviewed Aug. 11, 2021
I recently moved to the San Diego area and have patronized the 99 Cents Only store in Encinitas, CA. My overall experience has taught me that shoppers must sacrifice quality of goods and services in order to achieve low prices. Fruit and vegetables are on their last legs and must be consumed within 24-48 hours or else discarded. Selection varies from day to day; I often find that the store is out of items that I need. But the worst aspect of this establishment is its checkout lines. There usually is only one cash register open, and lines can be up to a dozen customers waiting to check out. On one particularly annoying occasion I asked for another checkout line to be opened. No one appeared. Fortunately an Aldi outlet is located nearby. Checkout service at Aldi is more rapid, the store is cleaner and better organized, and food prices are competitive with 99 Cents Only.
Reviewed June 19, 2021
My experience would have been great until a lady passed me while shopping with her dog sitting in the shopping basket where people sit items or children. I thought I went to the 99 Cent store, not Petsmart where I would expect to see pets... And one aisle away, the dog made a high pitch noise and started to bark. How can this be sanitary?
Thank you for taking the time to tell us about your experience with us. We take your comments seriously and are always looking for ways to improve. We will make sure to pass this on to the correct department for further review and hope that you'll give us another chance. Thank you!
Reviewed May 18, 2021
I received a direct email from the company advertising cherries for 99 cents a pound. I get to the Venice store and they are 1.99 a pound. You didn’t need the email or join a club or app. Bait and Switch defined! They got you in the store with the direct marketed email and then when you get to the store it is a dollar a pound higher. Bait and Switch! I have pictures of the email and picture.
Hi Scott, we're sorry to hear that the sale price was not honored. Thank you for sending us your phone number so we could reach out to you to make this right. We're sorry for any inconvenience this may have caused and hope that you'll give us another chance. We're always looking for ways to improve.
Reviewed March 11, 2021
Hi. I recently went to my local 99 Cents Only store because cause I was craving a bag of chips and was told you no longer sell any sort of chips or crackers.. I later found out water is also not available any longer.. Can you please tell us all why?
Hi Michell, we understand your concern and will share your feedback with our store’s leadership team. We have temporarily adjusted the product mix so we can continue serving the community during this pandemic and beyond.
Reviewed March 5, 2021
99 Cents store is cheaper than the market, and mostly all other stores, the 99 cent stores now receive higher ticket items. That's why everything is not 99 cent, and the 99 cent store get new items every day, thanks for letting me share.
Thanks for the great feedback Derek. We're glad to hear that you appreciate our many great deals and hope to see you again soon!
Reviewed Dec. 16, 2020
99 Cents Store Only should change their name to "Not really 99 Cents Anymore". Over the past few years this store has upcharged their prices and cost more than Wal-Mart on exact or dinar products. I use to shop at the 99 Cents Only store for their 99 cents prices on name brand items, but now I see those same items going for $2.99 & up, even though I had bought that item a while back for only .99 cents. What gives?! And like others have said they don't put a price sticker on most items so when you check out your bill will be doubled the amount. I have told the cashier never mind on items due to the false advertisement. Soon nothing will be 99 cents, I have watched countless items get a price increased so I no longer buy those items from them and find them cheaper at other stores, how ironic that the 99 center store only is actually more expensive than Wal-Mart...I've given most of my business to Dollar Tree since they (so far) are true to their name.
Hi Morgan, we're sorry to hear that you're disappointed. We welcome your feedback and are always looking for ways to improve. If you would like to share your thoughts on these price increases, please contact Customer Service at: (888) LUCKY99 or (888) 582-5999 email@example.com.
Reviewed Nov. 29, 2020
This store used to be full of great deals that were a dollar. Now this company is trying to scam people by raising prices on items that you can get at Walmart for cheaper. I have written to this company and the email that they sent back is very generic which is the exact same thing they reply to everyone on Facebook. This store is not worth going to and will soon go out of business. I know many people who know longer shop here and when I have gone it is empty. Greediness does not win. Bye bye, “so called” 99 cents only!
Hi Mary, we're sorry to hear that you're disappointed and welcome your feedback. If you would like to share your thoughts on these price increases, please contact Customer Service at: (888) LUCKY99 or (888) 582-5999 firstname.lastname@example.org.
Reviewed Sept. 2, 2020
I was turned away at the door because l was wearing face shield and no mask. Earlier in the week I shopped there without any problems. I left and went to another 99 Cents Only store and they had no problem with just my face shield. I will never go back to that store again without a written apology that I can show to the nitwit at the door.
Hi Constance, we're sorry to hear that you were disappointed. We take your comments seriously and are always looking for ways to improve. Please call customer service at 888-582-5999 to make this right.
Reviewed March 12, 2020
I have photos, items were not priced nor any stickers or labels indicating products higher than a value of 99 cents. Yet other products were mixed in with labels indicating $2.99 or some products mixed in that also did not have a label but were definitely 99 cents and they were trying to upcharge and said that they dont have to label products that are higher than 99 cents. They are allowed to charge whatever price it rings up for which is false advertising. I did not grab any products that were more than 99 cents in an 99 cents only store because the labels clearly indicated to me that they had a higher value price. If the product itself did not have a higher price label on the shampoo bottle like the other ones did and they were mixed in with bottles that also did not have price tags why were they up charging something that was clearly supposed to be 99cents otherwise?
Tons of products in the store dont have labels and I'm supposed to assume that it could have a higher price? Then dont call the store 99 Cents Only Stores or why even bother adding new labels to help customers buy products that have a higher price when anything in the store could be more than 99 cents. It humiliated me and other customers in line telling them that were right and they are 99 cents because it doesn't say otherwise. The ** cashier was being extremely rude and said that the co worker she called over by the name of Robert was her manager which I hope wasn't another lie because that's not valuing customer integrity. They just were discriminating my nationality. I was someone that couldn't speak English clearly or understand what they were trying to accomplish by saving the products and honoring prices for other customers who were ruder than I was.
Hi David, we're sorry you were let down. We value your feedback and your loyalty! Some of our customers enjoy the items over 99 cents since they are still a great value. We are now working on labeling these items better for you and other customers to differentiate while you shop with us. See you soon!
Reviewed Feb. 20, 2020
Large variety of produce at great prices. Everything from pet supplies, storage and kitchen items, office supplies, gift cards, party supplies, spices and canned goods, cookies and crackers, all kinds of chips and nuts and much more!
We love happy customers Janet! Thanks for the great review. We hope to see you again soon!
Reviewed Feb. 12, 2020
The store manager was yelling at my disability son and me because my son opened a toy box! Worst customer service ever! If the manager treating the customer this way how about other employees! My son special needs student and under medication! He was crying and shaking when we left the store because of what the manager did for us! So disappointed!
Oh no Nedaa! We're sorry to hear this. We work hard to provide our customers with friendly service and unbeatable prices. We take your comments seriously and are always looking for ways to improve. Please call customer service at 888-582-5999 to make this right. Thank you.
Reviewed Feb. 2, 2020
Went to .99 cents only store at 35th ave and Peoria in Phoenix, AZ. 1st the name is very misleading as not everything is only .99 cents! Yes most items are not marked. But those without labels are assumed to be .99 cents, but never is. This is not my 1st time with this scenario, the other time I chalked it up to the store not caring about business essentials from their customers! In fact that IS CORRECT! I again for a product milk, this was the only one of its kind on the shelf and there was no other of that brand or flavor or anything similar on their shelf.
I took it upfront and (on a side note there is a cat urine odor in between the fruit and vegetable cooler rack and the frozen cooler door, NASTY) and the lady rang it up and she charged me 1.99. I said, "No that is incorrect as there is no sticker on the product and none other like it on the shelf anywhere in the store and the shelf it was on said .99". It was then brought to the manager's attention and she got rude with me and said that it was obviously misplaced. I kindly asked her to view the picture I took and again she claimed the price it rings it is the price they charge. No and ifs or buts. I asked her to show me where that product was and how I was mistaken by showing me other product reflecting the 1.99 price and/or a label on the shelf with that product information or skew #. And she did not. I said, "Well in this case the customer should be right and you should label all products to keep these kind of things from happening again or to anyone else".
She did not care and said the price is still 1.99. Rude, does this company not care about its customer base, I have seen this happen to others whom choose for whatever reason not to post, but this needs to stop and I hope Consumer Affairs looks out for the little people in this world and looks into this and other complaints and then goes to a location and see for themselves.
If you are reading this I urge you not to shop at .99 cents only store until they start being honest and have everything labeled and change their name as they are clearly not .99 cents only at all! Try others like Family Dollar store or Dollar Tree or even a new store 5 and below, until. 99 cents only store gets the point by being fine by the consumer protection advisory, and or customers stop shopping there, they will not change their ways and to hire people like manager at this location is wrong to be treated this way.
Hi john, thank you for taking time to give us feedback. Everyone has known us for the last 30 years as 99 Cents Only Stores. Our name is a big part of our culture. We are keeping our company name because most of our items still cost 99.99¢ or less. We are working on labeling the items over 99¢ more clearly to help our customers differentiate while they shop with us. We hope you'll give us another chance!
Reviewed Jan. 16, 2020
I just want to say I appreciate the store, 99 cents products, even 2.99 and 3.99. I noticed all the poor reviews are from the west coast. Here in Texas, we appreciate good values. The produce is generally fresh. Personal hygiene products, cleaning supplies, pet food, decorations, all 99 cents. Of course if you want to go get a case of beer or a name brand large box of cereal, it’s not going to be 99 cents. But it’s still going to be cheaper than what you would pay at a retail store. Thank you for providing these cheaper opportunities.
Hi S, thanks for taking the time to tell us we are doing a great job. We value your feedback and your loyalty! See you soon. Click here to sign up for our monthly specials: http://bit.ly/2sLcyie
Reviewed Jan. 6, 2020
I get a stuff for New Year's but my family already get a lot stuff too. I decided return some of my stuff. When I went to the store the manager don’t want to get my stuff any or exchange for something else. This is not good for customers. 3612 sunset Blvd store.
Hi Norma, thank you for taking time to tell us about your experience. We're sorry to hear you were let down by our Return Policy and are always looking for ways to improve. We hope you'll give us another chance!
Reviewed Sept. 30, 2019
The word is out and the 99 Cents Stores are history and welcome the new name to this corporation. It's now called 99 cents and up! Thank god Dollar Tree is expanding and has better products than 99 cents and up. The only thing they don't have are the vegetables but for the poor quality of the produce and high prices you are best going to your local produce market and pay the same as you would at the 99 cents and up stores. Go dollar tree where everything remains a dollar and not surprise you with unexpected amounts at the cashier. Charles ** Sales Executive Kroger southern division
We appreciate the feedback Charles. Everyone has known us for the last 30 years as 99 Cents Only Stores. Our name is a big part of our culture. We are keeping our company name because most of our items still cost 99.99¢ or less.
Reviewed Sept. 2, 2019
-- Delano, CA 99 Cents Store -- The other day I bought a watermelon. When I cut it in half, I noticed white milky lines by the seeds. I read online, not to eat this watermelon. Today, I bought a bag of oranges, one of the oranges already had mildew, the other oranges were very soft and looked like they were turning green. I was to trusting and figured the Store would not sell bad oranges, thus I did not check the oranges. What is going on? Is this the norm?
Hi Bobby, as part of our Freshness Guaranteed Program, we guarantee the freshness of our products in our stores. If you are unsatisfied with any items purchased, our store will gladly refund or exchange the items with no questions asked. Please contact our customer service department, they would be happy to assist you. They can be reached at (888) 582-5999 or email us here https://99only.com/here-help/customer-relations
Reviewed Sept. 2, 2019
Yesterday, I found a bag of bell peppers with one damaged pepper rotting away in it. The cashier agreed to sell the bag to me for $1 instead of $2. There used to be long lines at the cash register, but they have hired more employees, and it helps. My only pet peeve there (on Prater/McCarran), is the shopping baskets! They are scattered in the parking lot, taking spaces, and sometimes there are none at the store! Please gather the shopping baskets more often!
Hi Angela, we're happy to hear about your great finds! We work hard for great customer service and we hope to see you again soon! Thanks for the feedback!
Reviewed Aug. 14, 2019
I have been shopping at those location in Rialto CA for at least 14 years. I know the staff and I am always cheerful and kind to them. On this day I had a cashier verbally attack me, call me out or my name and come to me chest to chest all of the fact I went to speak to a manger about the security guard who verbally accosted and antagonized a senior citizen woman who was clearly having a hard time. She became very upset and belligerent and ignorant because the lady ran her foot over with her walker.
I attempted to deescalate the situation because the manager and other cashiers did absolutely nothing. I could see that this lady was clearly in distress and I assisted her in getting out of the store. Once I removed the fellow customer from the store and attempted to calm her down and instruct her to call corporate - what should have been the manager's job. What she couldn't do it because she could barely speak English which is no fault of her own.
The security guard came rushing outside big and threatening the lady who had to be at least 70 years old. When I told her man please she began to talk about me and my children. She told me that I was poor because I shopped at the 99 Cents store. I said, "Okay that's fine but you work here." The situation continued for a couple minutes as the security guard began to follow me and my children to our car antagonizing us. I then turned around and went inside where men a cashier by the name of Catarina.
This lady was so rude. She walked up on me into my personal space. She made racial slurs toward me and my children. She threatened me. I have a child who is 16 in autistic. What's in all of the commotion my child begins have a breakdown. She then proceeded to shove a basket at my child as I'm trying to deescalate the situation again. While all of this is happening none of the staff came to assist me to take this lady away. I've never been so humiliated, embarrassed or hurt in my life.
The stores are part of my daily routine. It's sad to see the decline of the store. There's consistently rotten fruit, the bathrooms are filthy, there's never enough cashiers, a lot of the products are incomplete or broken. I know these things are out of the control of some of the staff but it's just sad to see the decline in the sense of pride. I feel like since the death of the original owner the 99 Cents Only store has lost a lot of the care. I'm proud and used to put in a storefront here in Rialto California store number 1 2 3.
I'm not going to let this isolated incident stop me from supporting the 99 Cents store because I do feel like it is an essential need to our community making good quality products accessible to those who may not be able to go into the higher end stores. I'm just really hurt and upset by the whole incident. I have contacted corporate inside. The police report I'm debating if I want to take other legal actions. I don't want to seem like I sue happy customer but I would hate for anyone else to have to endure this treatment. I myself am a disabled person. My husband is a disabled veteran. We are whole entire family was disrespected at one incident.
Hi Monique, we are so sorry to hear about that! Please contact our customer service department, they would be happy to help you resolve this issue. They can be reached at (888) 582-5999. Thank you for being a loyal customer!
Reviewed Aug. 5, 2019
I have not seen your fruit scene shopping bags at your Dallas store for the last couple weeks. Where are they as I have been buying this quality bag for years? They are very well constructed and last forever. Whereas the other shopping bags that you sell are garbage. I bought one a couple weeks ago and the handles tore away after the first time I loaded the bag up. I had to return it to the store for a refund. You had a very good high quality bag that lasted forever so I do hope that it hasn't been discontinued by your store in favor of some cheaply made Disney bags. Yes, I love Disney but in this case your fruit scene bags are vastly superior to the Disney Bags. Load them both up over and over again and see for yourself which is the BETTER bag by far. Thank you.
Hi Mark, we appreciate your feedback. Our shelves are stocked frequently. Item selection may vary by location. Please stop by to see what's in stock! You never know what treasures you might find. We hope to see you again!
Reviewed July 15, 2019
Why call it 99 Cents store? Almost half the items are 1.99$ and up. Each product that is more than 99 cents has a sticker that says, “An Amazing Value”. I beg to differ, 99 cents is an amazing value. Change the name of the store, it’s misleading the consumer.
Hi Josh, everyone has known us for the last 30 years as 99 Cents Only Stores. Our name is a big part of our culture. We are keeping our company name because most of our items still cost 99.99¢ or less. We hope we'll see you again!
Reviewed May 6, 2019
Surprised when an older male cashier called me "Darling". I find many semi retired and retired working in many stores which is a given for needed income in these times. They do their best to do their work and be helpful, friendly and efficient. I unloaded my groceries and heard "Hello, darling." I never met this man in my life and I know from his culture as a term of endearment. He worked as a waiter perhaps 30 years ago when I questioned him. It is now 2019. Did he do this to women who are coupled? A woman behind me was a bar tender and called her customers "Honey". I never am disrespectful in my reaction but I found it patronizing. I let him know it was charming and apologized but he was bent out of shape because of the loss of faith in humanity.
We're sorry you were disappointed Catherine. We take your comments seriously and are doing all we can to make your next visit much better. Please call our customer service to make this right.
Reviewed April 28, 2019
This is ridiculous. They should start calling it nothing is $.99 anymore store! I used to brag about it all the time to everyone. I was a loyal customer for so long. Now I can’t stand to even go in there because I’m so disappointed that they’re over pricing the cheapest items. Even the produce I used to get there I can get cheaper at any other store now. They don’t even lower produce pricing that’s getting rotten. They’d rather throw it away. They have cheap slippers and purses that look so cheap they should be less than $.99 and they are Over $3.99. Hopefully they lose all their loyal customers or they need to get sued for calling it 99 Cents only. Then maybe they’ll go back to the original 99 Cents only store that everyone loved. They have lost me for good. They suck now!!
Hi Janice, we value your feedback and your loyalty! Some of our customers enjoy the items over 99 cents since they are still a great value. We are now working on labeling these items better for you and other customers to differentiate while you shop with us. See you soon!
Reviewed April 9, 2019
The other day I walked into a 99 Cents Only store in CA to get a small bottle of juice. The price tag read .99 cents, but at the cash register the display showed: Is it OK $1.00 for the item? Of course, I pushed OK button. 1 cent is no big deal, but I just want to understand why it is that way. If it's a normal thing for the company to cheat on customers like that, then remove the word ONLY from the name. PS: BTW, there is no food tax in CA.
Hi John, in 2008, the company added a charge of .99 cents (99/100)of once cent) to the base unit price for most merchandise. As a result, currently, the most common price point for items in our stores is 99.99 cents. In almost all instances, this price will round up to one dollar at the register. The overall impact of this pricing change was to increase prices for our merchandise by one penny.
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