Pet Supplies Plus Reviews

Medina Ohio store has gone downhill. My last order was officially my last order. I placed an online order and I was in the area 2 hours after my order my placed so I went inside. All the employees were standing by the register laughing and talking. 3 of them and one older adult male manager. They wouldn't look at me or help me. I browsed around thinking someone may get my order and finally I left the store. I called to cancel my order and the cashier yelled me, yelled about the BETAS, whatever that means. She said they were having BETA training.

Store infested my tank with snails on their plants. Worst than roaches, 1000's of them spread everywhere. Fish were dying from eating too many of them. Vacuuming had no effect with the they keep coming from everywhere. All my plants and fish came from a PSP that is less than a mile from my house. Tank was brand new and up for only 2-3 months. I reported that I was having problems with snails and was told they have to pick them off of the plants when they come in. A month later, they was so bad everything was covered with them, they just wouldn't stop spreading. My only choice was to treat the water to stop them. I searched and found the best recommended solution commonly used. I added half of the recommend dose and within 30 minutes I lost 3 expensive fish, all my loaches and a nest of baby fish that were about 3 weeks old.

While visiting your store Saturday the 18th and looking into the adoptable cats/ kittens... The cat box was disgusting full of cat feces, piss and disgusting. I could never shop in the store that is supposed to be taking care of animals. Overpriced products and filth. Two cats and the litter box was totally full. I have two cats and I know what proper care looks like. Therefore we left the store and will never ever return. Take care of the animals in there. It's disgusting and sad.

Extremely disappointed. I have had a standing order for Pedigree dry dog food. That is to be delivered every 2 weeks to my home. They are always out of stock with no resolution. Will go elsewhere to get my delivery completed. I have been using Tractor Supply with zero issues.

I like the store but.... They had a nice rewards system before but don't like it after they changed it. The rewards system before was that your earned rewards stayed in your system until you used it. Now they take it away if you don't use it right away even though you spent the money and earned it.

I had such a wonderful experience taking my dog Fluffy to be groomed by Sarah! From the moment we arrived, Sarah was incredibly kind, patient, and clearly passionate about what she does. Fluffy can sometimes be a little nervous at grooming appointments, but Sarah handled her with so much care and gentleness that she quickly relaxed.

I don’t know what convinced corporate to auto redeem points for customers every month but it’s absolutely the worst decision ever, I don’t shop often and to have my points redeemed and then have a short expiry date after the redemption means my points literally go down the drain. I will shop elsewhere from now on.

Took my cat in for her claws to be trimmed. Purchased some items also. Declined on debit because I had l unknowingly reached daily limit. Called bank to straighten out. When I came back to the register, Emmy and her coworker, talking under their breath, giving me pointed stares and openly laughing at me. Have shopped here a long time but next time will just go to Chewy.

My last shopping experience with this chain will be my last. I have had multiple online orders partially refunded upon arrival without any notice leaving me to follow up shopping at another store. Usually it's a competitor that I go to. Last weekend I ordered a few things and arrived approximately 1 hour later to be told to go home and wait for a text stating order was completed. I was told they would need at least another hour. FYI- I could have pulled the order in 10 minutes. 5 hours later, I received the text and when I returned home, I found that most of my order was not included and I was refunded the amount for product they don't have. How do you allow a customer to order something, pay for it only to not have available. This has happened numerous times.

I took my new puppy in for his first official grooming. Although he can be difficult and does not cooperate and does not let anyone get near him with a pair of scissors or clippers, Shaina was extremely patient with him and did a great job and he looks fantastic. I will definitely be back again.