Pet Supplies Plus

When we arrived to the store we did not even get inside when the owner opens the door and says we are backed up about 20 minutes we can put you on a waitlist. No greeting or asking what brings you in. We then said well we have an appointment and responds oh let me check, it took 5 to 6 minutes and someone came to get our dog. They put her in a cage which was the first time for her so we hung around approx. 10 minutes to see how she would respond. After 10 minutes with them working on other dogs, we went next door to shop.

Her appointment was at noon and at 12:39 we get a call your dog will be ready in 15 minutes. we got there in 5 the groomer saw us and brought our dog out. When we got home she was laying on her side and i could see her ears were not cleaned. I got a cotton tab wet and wiped her ears, see the attached picture. Called the groomer and she says we won't put q-tips in her ears so we can't get what's deep down. I did not use a q-tip and only cleaned with my pointer finger took all of 2 minutes that's just one ear.

I called the owner Mike who was apologetic, seemed concerned and wanted to look into it. My wife got a message they called so I returned the call. Mathew said Mike is gone be he is aware of the situation and can help. I asked him what his role is and he said he is the general manager. He explained they reviewed the video and the groomer could have done a better job. He also stated we were there for 55 minutes. When we called and Mike both said a grooming should take an hour. I said we were there 55 minutes or the grooming was 55 minutes. He said he did not know because he did not look at the video.

I said we dropped her at noon and she was in a cage waiting 15 minutes later and we picked her up at 12:45 so maybe 20 or 30 minutes and her ear is filthy. Mathew continued to talk over me to inform me other places charge extra for nail clipping and ear cleaning. I explained I did not take her to another place I took her to you and was told it was included. I said I paid $60 dollars my dog to get groomed, she is short haired so it did not even need to be trimmed. He then told me again where he worked before they charged extra. He kept going cutting me off. And I kept saying Mathew can I talk to which he responds well you don't want to hear what I have to say so we are done and hangs up.

I hope this review helps you make an informed decision on to what you might expect. I always say a business really defines itself on how they respond to an issue, I know that things happen which I understand. To sum it up very unprofessional. The employees were great, very friendly. I don't like writing reviews like this and would have preferred to settle this without going to this extent.

My boyfriend and I had been in a couple weeks prior and looked at these fish. We remarked at how sweet they were. The manager asked me if I wanted the fish. I went up to take a closer look and the one in the front of the tank was dead from what looks like Ich. It was COVERED IN IT!!! THIS WAS GOING ON FOR QUITE SOME TIME! I called my boyfriend to see if he would take them. I went looking for the other fish. The other fish was hiding in a rock and also covered in Ich. Once we realized that the one was dead and the other was hiding because its mate was dead in front of it. I was horrified.

I was on the phone with my boyfriend and turned around and said "I have to leave" this is horrible. I turned and walked upfront with my cat food completely horrified at how they take care of their fish and the manager came up and said he had the right to refuse service and if I didn't leave he would call the cops. I left. I won't be back. I have been a customer of theirs for many years.

There is NO reason for a pet shop to be letting fish die in their store that's open for business. This is animal neglect. They should have been treated for ich and quarantined into a different tank with a sign that said they were not for sale. Most likely they got the Ich from unclean tanks and straight-up neglect. And to not have a warmer in the tank? It's a pet store. They sell tank heaters. Everyone knows cichlids need warmer water than goldfish.

The following day I received an email indicating that the bag I picked up was charged at full retail price. I called the store and the manager, April, said there's nothing she can do for coupons or digital orders. I then called corporate who said she will SEE if she could have the store provide the Black Friday price on the bag I picked up, however there's nothing they can do about the second bag. So I have been charged the original Black Friday price for two bags plus the bag I picked up for some reason is now charged at the full retail price. It is a shady operation and have no care for the customer and nor to right a wrong. Will never do business with them again.