Pet Supplies Plus Reviews

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About Pet Supplies Plus

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Pet Supplies Plus operates pet supply stores across the United States, offering a wide range of products, including food, toys and grooming tools. Since 1988, it has provided in-store grooming services and pet wellness centers.

Pros
  • Wide variety of pet products
  • Affordable prices for services
  • Online ordering options
Cons
  • Inconsistent product availability
  • Poor customer service experiences
  • Issues with delivery reliability

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Pet Supplies Plus Reviews

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    How do I know I can trust these reviews about Pet Supplies Plus?
    • 4,885,955 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServiceStaff

    Reviewed May 15, 2026

    Medina Ohio store has gone downhill. My last order was officially my last order. I placed an online order and I was in the area 2 hours after my order my placed so I went inside. All the employees were standing by the register laughing and talking. 3 of them and one older adult male manager. They wouldn't look at me or help me. I browsed around thinking someone may get my order and finally I left the store. I called to cancel my order and the cashier yelled me, yelled about the BETAS, whatever that means. She said they were having BETA training.

    The male manager got on the phone, and made excuses. I called corporate to report and they had no idea what Beta training was nor were they aware the employees would not help customers or work during this so called Beta training. That's because they were standing around having a good time instead of working. I asked why the store was open but the employees refused to work. No one ever got back to me. I was a customer for over 15 years. Not anymore.

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    CoveragePricePunctuality & SpeedStaffHonesty & Transparency

    Reviewed April 18, 2026

    Store infested my tank with snails on their plants. Worst than roaches, 1000's of them spread everywhere. Fish were dying from eating too many of them. Vacuuming had no effect with the they keep coming from everywhere. All my plants and fish came from a PSP that is less than a mile from my house. Tank was brand new and up for only 2-3 months. I reported that I was having problems with snails and was told they have to pick them off of the plants when they come in. A month later, they was so bad everything was covered with them, they just wouldn't stop spreading. My only choice was to treat the water to stop them. I searched and found the best recommended solution commonly used. I added half of the recommend dose and within 30 minutes I lost 3 expensive fish, all my loaches and a nest of baby fish that were about 3 weeks old.

    I felt like I was going to throw up from feeling so hurt over it. Went back to the store and showed them videos and pictures of the infestation and they told me that the owners didn't care about their fish and didn't take care of them. They told me that I needed to put the fish in another tank and totally clean them out. Who has a 75-gallon tank lying around to move them? They told me they were sorry. I have spent $1000's in this store, and now it's destroyed. The tank has a custom underground filtration system, dragon stone rock, rare driftwood from around the world, new tank, new stand, custom lighting, all destroyed by PSP. I really wish I could sue this company! One of the worst times of my life and I'm 56 years old. Devastated and traumatized from this situation.

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      PriceStaff

      Reviewed April 18, 2026

      While visiting your store Saturday the 18th and looking into the adoptable cats/ kittens... The cat box was disgusting full of cat feces, piss and disgusting. I could never shop in the store that is supposed to be taking care of animals. Overpriced products and filth. Two cats and the litter box was totally full. I have two cats and I know what proper care looks like. Therefore we left the store and will never ever return. Take care of the animals in there. It's disgusting and sad.

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      Reviewed March 19, 2026

      Extremely disappointed. I have had a standing order for Pedigree dry dog food. That is to be delivered every 2 weeks to my home. They are always out of stock with no resolution. Will go elsewhere to get my delivery completed. I have been using Tractor Supply with zero issues.

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      Reviewed March 12, 2026

      I like the store but.... They had a nice rewards system before but don't like it after they changed it. The rewards system before was that your earned rewards stayed in your system until you used it. Now they take it away if you don't use it right away even though you spent the money and earned it.

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      Punctuality & SpeedStaff

      Reviewed March 6, 2026

      I had such a wonderful experience taking my dog Fluffy to be groomed by Sarah! From the moment we arrived, Sarah was incredibly kind, patient, and clearly passionate about what she does. Fluffy can sometimes be a little nervous at grooming appointments, but Sarah handled her with so much care and gentleness that she quickly relaxed.

      When I picked Fluffy up, she looked absolutely amazing—her coat was perfectly trimmed, soft, and shiny, and she smelled fantastic. You can really tell Sarah pays attention to the little details and truly cares about the dogs she works with. It’s not easy trusting someone with your pet, but Sarah made the whole experience stress-free and positive. I’m so grateful for the great job she did, and Fluffy has never looked better. We’ll definitely be coming back. Highly recommend Sarah to anyone looking for a talented and compassionate groomer!

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      Reviewed Feb. 22, 2026

      I don’t know what convinced corporate to auto redeem points for customers every month but it’s absolutely the worst decision ever, I don’t shop often and to have my points redeemed and then have a short expiry date after the redemption means my points literally go down the drain. I will shop elsewhere from now on.

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      Customer ServiceTech

      Reviewed Feb. 7, 2026

      Took my cat in for her claws to be trimmed. Purchased some items also. Declined on debit because I had l unknowingly reached daily limit. Called bank to straighten out. When I came back to the register, Emmy and her coworker, talking under their breath, giving me pointed stares and openly laughing at me. Have shopped here a long time but next time will just go to Chewy.

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      Customer ServicePunctuality & SpeedRefunds & Payouts

      Reviewed Jan. 28, 2026

      My last shopping experience with this chain will be my last. I have had multiple online orders partially refunded upon arrival without any notice leaving me to follow up shopping at another store. Usually it's a competitor that I go to. Last weekend I ordered a few things and arrived approximately 1 hour later to be told to go home and wait for a text stating order was completed. I was told they would need at least another hour. FYI- I could have pulled the order in 10 minutes. 5 hours later, I received the text and when I returned home, I found that most of my order was not included and I was refunded the amount for product they don't have. How do you allow a customer to order something, pay for it only to not have available. This has happened numerous times.

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      Staff

      Reviewed Jan. 15, 2026

      I took my new puppy in for his first official grooming. Although he can be difficult and does not cooperate and does not let anyone get near him with a pair of scissors or clippers, Shaina was extremely patient with him and did a great job and he looks fantastic. I will definitely be back again.

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      Pet Supplies Plus Company Information

      Company Name:
      Pet Supplies Plus
      Website:
      www.petsuppliesplus.com