Shake A Paw Puppies Reviews

The salesman returned with one of the two store managers. I found the manager to be aggressive and sarcastic. He told me that this dog had already been a discounted dog and that the coupon was only for full priced dogs. He told me that he would give the value of another discount that would not equal the $200.00 and that I would have to pay the additional $135.00 and I would also have to buy from him certain other food products or the shop would not be responsible for the dog's health. I told him that I could only spend the $1000.00 plus tax in total. He said that he had cheaper dogs in the shop. I told him that I wanted this dog. He said, in a way that I perceived to be irate and sarcastic, that maybe he wanted a Mercedes but he could only buy a less expensive car.

I thanked the salesman for his help, but I left the store with bad feelings. I had bonded with the dog. I would have paid what they were asking for the dog but I felt annoyed at the way the manager had spoken to me, and I was backed into a corner. Before I left the parking lot, I called the store and asked to speak to the other manager. I explained to him what had transpired, hoping that he would be able to give me a way to come back in and buy this dog. He listened to what I had to say then wished me luck on my search for a dog.

I am writing to thank him for his good wishes. I drove 10 miles to Canine Corral in Huntington. I made it there just before the store closed. They welcomed me in. They had a nice selection of young puppies. There I found my new puppy, Gizzy. The staff was caring, kind and considerate. They were willing to work with me. Although I did pay more for Gizzy than I would have paid for the older mixed breed dog at Shake A Paw, I left with a very positive feeling. I hope to have many years of enjoyment from my new puppy, and I know that when I think of the way she came into my life, I will have good thoughts. I hope that the older, mixed breed dog that I bonded with at Shake A Paw will find a loving home in the near future.

This is extremely upsetting and I feel so badly for this little adorable pup having to deal with all of this. How can they not start treatment on these dogs before selling them so sick. I looked up the person who they said was my dog’s breeder... seems he's a sex offender in Iowa. Don't buy your puppy at Shake A Paw!!! I'm in love with her now, but I never signed on for this. I'm so worried about her I can't sleep.

I called Shake a Paw immediately and was told this is common. They referred me to Sunrise Animal Hospital in Rockville Center as they have arrangements with them for free Echo's. When Sunrise performed the Echo they couldn't determine clearly what the diagnosis was and referred me to Atlantic Animal Hospital for a specialist's consultation. Shake a paw said I was on my own as far as payment.

$650 dollars later and another ECHO, my dog has congenital heart malformation and is/was unfit for sale as stated in the specialists report. My puppies long term prognosis is fair to good and will need ECHO's every year for clinical monitoring of overload flow between the heart chambers. All Shake a Paw of Hicksville can say is that it's minor and what do you want us to do about it. All we can do is have you exchange your puppy for a new one. REALLY!!!!! You heartless bastards. You say that because you know people have become attached to the animal and they won't return them. Additionally, why would I take the chance of getting another animal with possibly worse circumstances. SHAME ON YOU, YOUR COMPANY SHOULD BE FINED SEVERELY and SHUT DOWN...........

I will be in contact with my lawyer and the Attorney Generals Office. There needs to be justice in this world for animals. Additionally, if you Google the "puppy mill" or breeder (Judy ** in Stockport, IA) they have been sited for unfit conditions and it actually states they are a puppy mill dealing with Shake a Paw. It just amazes me. Visit these two links for further details on the conditions this animal was breed under. **

I hope the dog lives long for my friend & her family's sake. But I have a bad feeling after reading allll these NEGATIVE comments. P.S they give you this paper of St. James Animal Hosp. That of course gets a kickback of money from all Pet stores. Meanwhile, that Vet has the WORST REP! I don't know why I am writing this other than to say that whatever they tell you is not true. They lied to me and so many others. Yes, there are like 80 Neg comments here. BUT.. Don't forget that doesn't mean there aren't MANY MORE NEGATIVE experiences out there that people just haven't taken the time to post on here. Stay away from ANY stores when you want a pet. They mix the breeds and your not getting what you think you are!!!! Go to someone's home where they Breed in their home and love that pet, etc.. They are the people you want to get a pet from. NOT a store! I made the mistake in Smithhaven Mall in Lake Grove and that dog was sick 2 days later and gave it away and stupidly did it again in Lynbrook Shake a Paw. Ugh! NEVER AGAIN! It has turned me off to ever wanting to own another pet again. :(

I brought this news to the attention of the manager of Shake A Paw on Sunday, April 6th, 2014 at 2:11 PM. It was then that I made my request for the store to pay my growing vet costs. I was not looking for a replacement dog. He told me they don't normally pay vet costs, but they will have to investigate her condition to see if I am eligible for the "Bulldog warranty". He told me he will open an investigation as soon as I provide her diagnosis documentation from my vet. He told me that I should fax him blood work/diagnosis documentation from my vet. I fax the documents over and I call to confirm that he received them the same day (Sunday, April 8th, 2014 at 4:51 pm) - he confirmed that they had received the fax. He told me to call back in a few days while he did "an investigation" with his veterinarian.

I call back Friday, April 11th, 2014 at 3:17 PM to see the status. I was told the manager was unavailable and that I should call back. I call back again on April 13th at 2:24 PM and this time I got the manager on the phone. The manager at the store then told me that he needs more information (I had faxed everything he asked for). He told me, "We also need her blood test results". On April 14, 2014 at 4:34 PM the blood test information, provided by my vet, was faxed to Shake A Paw. I call back on April 17th, 2014 at 2:23 PM to see the status of the investigation. I was told the manager is not available and that I need to call back. I call back on April 24th at 9:52 AM and spoke to the manager. He told me he would return my call in a few hours. He returned the call at 11:58 AM the same day. It was at this time he made it very clear that no investigation has taken place. He now told me he needs additional information, her vaccination history.

I explain to him that my vet has determined that her vaccinations would not have protected her because she was born with this disorder. I further pleaded with him to have "his vet" look at the documentation, because he admittedly is not a veterinarian and did not understand the paperwork. I told him that I felt that an actual veterinarian would be a better judge of interpretation of what proof was needed to show that my dog was indeed born with this disease, rather than him. He explained to me that Hepatitis is preventable and told me that this isn't not covered under warranty. My dog was up to date with all of her vaccinations, from Petco, when she passed 3 nights ago. I told him that I intend to pursue with legal action and that was my final communication with Shake A Paw.

We agreed and were told we could visit the dog anytime between that evening and Monday. We gave our deposit and left the store. We returned to visit the dog on Saturday night and seemed to catch the store manager off guard by returning and she did not want us to see the dog. After insisting, she brought him out from the back with a bunch of stories about what SHE was treating him for including a cold, possible parasites and hypoglycemia. Hearing this we were alarmed that he was being treated by a store employee but she explained she was licensed to treat dogs with antibiotics. She said this was common practice for this store.

We offered to pay the balance for puppy and take him to our private vet on Sunday morning but she said that was not possible. Our feeling was if this dog was sick it should have seen a vet immediately. Monday came, the day the vet would visit the store and we did not receive a call from Shake a Paw with a health update. We phoned the store on Tuesday morning to speak with the salesgirl that had originally helped us. She told us the dog was doing great, spunky, eating, barking, etc. but was a little underweight and asked would we pick him up Friday to get some extra weight on. We agreed.

We did not hear from the store so being impatient, we called Thursday night about 5:00 and got the manager on the phone again and asked was it possible to pick the dog up that evening instead of Friday. Her answer was "WE'RE NOT SELLING YOU THE DOG". I was shocked and asked why and she said things happen and she didn't have to share private information with me, she also told me the dog was no longer in the store because the owner took him home. I hung up the phone, confused about the whole experience and knew I had to disappoint my family by telling them that they reneged on their deal. I returned to the store today to try to find out the truth about what happened to our puppy and to get a refund of my deposit. I was greeted by the aggressive and abrupt store manager again only to be told that she is not having any discussions with me regarding this situation and asked me for my paperwork to issue a refund of my deposit.

How sad it is to think that something serious happened to the puppy we fell in love with, or that they decided to do something deceitful by keeping this puppy for their own benefit. Either way, the experience was horrible, they are a very untrustworthy place and the manager's abrupt personality is in place to shelter the owner from all of the angry customers that are unhappy with his place of business. I recommend staying far away from Shake A Paw in Lynbrook.

Do yourselves a favor. Find a good, reputable breeder and save yourselves the frustration and aggravation in dealing with these idiots... especially the manager James!!!!!!!!! They try to rope you in to some health plan package and will not let you buy the dog without it. Obviously, we want to make sure the dog is in good health and having family that are vets, we wanted to bring the dogs to them. Not buying the health plan was unacceptable and the dog would not be allowed to be purchased without it. This seems very suspicious and just another way to milk money out of you! Again, RUN DON'T WALK away from this place!!! I only feel bad for the dogs that have to be sold there....

Second, I asked about the puppy's parents and the girl helping us said we would not be privy to that information until we paid for the puppy, again she was very rude. I asked for a manager and told him that I wanted to purchase the puppy and did not want to deal with the rude young lady. He was also very nasty when I advised him that the puppy was coughing. He said, "You can't take the puppy home today," which was not even my line of thinking. I would never want to take a sick puppy home. I would not want to infect any other dog. He told me if I wanted the dog, I would need to give a deposit and when the dog had vet clearance, I could have her.

The deposit was non-refundable for a dog that was not yet diagnosed for the cough. I probably would have done the deposit if they were a little more customer-oriented and not so rude. I thought if you treat your customers before you make the sale, how do you treat your customers after you have their money? I really liked the puppy and both the puppy and my husband and I have lost out on a happy relationship. After reading all the negative reviews about this store, I guess it is better that I look elsewhere.

After having her for three nights, we noticed something was wrong with her butt. She was leaking poop. She was also very hungry all the time. My boyfriend and I made an appointment for the vet and turns out she had worms, parasites and mites. While studying the paperwork and my kitten's vaccination record from Shake A Paw, we noticed that she was given the shot record on June 7, 2013 but no shots were given until June 22. 15 days later???? We called Shake A Paw questioning them and all they said was, "Fax us vaccination and give the kitten back." How rude! Thank god my kitten is healthy and where she should be. But never again.

We did go back to the store & simply ask for a store credit of the $70.00 spent on her. We did not expect the $170.00 in Vet fees to be recovered, and were not interested in any other pet from them. Apparently their policy is "bring in the dead animal & they will replace it". She was already buried - yuk! The store manager went into the back & "said" he called the Vet. He claimed the Vet told him when the bunny was brought in, he was told she had diarrhea & stopped eating. That was not at all the case. That was never said to the Vet, because it was not true. He clearly lied about calling. He also said the Dept. of Agriculture regulates that all animals have to be 8 weeks old before they can cross state lines. That contradicted what we were told when she was bought.

Also when we went back, at first we acted like we were just interested in buying a bunny. We specifically asked the salesperson how old the remaining bunny was - he said 6 weeks. The manager then proceeded to basically throw the paperwork at us & tell us to "Have a nice day". His combative attitude was disgraceful & totally heartless considering he was dealing with the death of a pet. I would absolutely sway anyone from buying a pet of any kind from them. All they care about is the quick buck & not the pet a family takes home to share their life with.

After that initial diagnosis, my dog has had to have BOTH knees plated - if she wanted to walk. She weighs in about 125 and I cannot carry her. I would not 'put her down' nor would I trade her in. I thought I was getting a healthy dog since the breeder was here in NJ. I don't know if it is related or not, but two summers ago, my dog developed 'bloat' and nearly died. I will definitely do my research in the future as I really had no experience in purebred dogs. I had always adopted from shelters in the past.

Needless to say, I was upset as well. I approached the manager who, without allowing me to get a word in edgewise, told me that it did not matter what I said, he was going to believe his salesman. When I told him that as a customer he should at least listen to what I have to say, he responded that listening to me was "a waste of time" and told me to "just leave". When I asked for his name, he only gave me his first name and refused to give me his last name. I then asked to have the name of his superior and he replied, "There is no one higher up than me." This is clearly not true. I found the staff and manager at this store to be very rude and inappropriate.

When I went to the store to discuss with them, they were so rude and they were offended when I suggested the store conditions need to be improved. I paid $2,800 for a terribly sick dog. After leaving the store, I was so shocked I decided to do some research on exactly where my puppy came from - Stonehenge Kennels, a horrific puppy mill from West Point, IA. Steve Kruse is the owner and his kennel has over 1,300 dogs at any time. This must stop!

I finally went to another vet this week and found out that in addition to all I have learned, she will most likely need a new hip (her back legs bow out so much) and all of her upper teeth will need to be extracted due to the poor jaw structure. As she gets older, her teeth will cut up her tongue. This is an absolute nightmare. All I wanted was a family pet for my children. I cannot give her back since my kids are attached. This store needs to be responsible for what is happening here. During my 5 visits to their required vet, I met many fellow Shake A Paw customers with various illnesses as well. My dog is still not able to get her vaccinations since she is so sick. What do we need to do to stop these puppy mills and pet stores who buy them and then sell these sick dogs?!

My girlfriend and I were content on the original 3-month-old Husky female to purchase. We spoke with Katelyn and she put us in a "visitation booth" one last time prior to purchase (just like earlier in the day) and she noticed that the dog had a slight nasal drip. Following her observation, she recommended and asked that I promise to take it to the vet immediately. She left to the back room and came back and said that they wouldn't allow me to take the dog today and that I should put down a deposit of 400 dollars and pick the dog up in 2 weeks' time approximately. She said that they would keep it in the back room and treat it there by their designated veterinarian who comes once per week (Saturday, today, 1/26), who happened to come earlier that day, who also happened to not have checked on this particular dog during their visit today as it was "not on the list for today's check ups." This scenario was just all too "convenient" for us in our purchase.

Due to her quick change of attitude during the purchase process, we did not feel comfortable giving them $400 to hold the dog until it's "healthy." Had we purchased the dog earlier today upon our first visit, I didn't foresee any problems, but the entire experience (prior to seeing all of these other reviews) has made me entirely uncomfortable and I don't foresee myself going to that place ever again. Furthermore, after reviewing all of these reviews and reflecting upon my experience today, I feel like my girlfriend and I really dodged a bullet.

The management team also leaves a lot to be desired! A few months ago (prior to my friend's purchase), I decided to go in to the Hicksville store to inquire about a Ragdoll Cat. I knew I didn't want to purchase from them but I just wanted to see if all the horror stories were true. It turns out the managers are morons and have no customer service skills whatsoever! I wonder what else will have to happen before these monsters get shut down?!

As of today, Friday, July 6th, she has been diagnosed with Parvo. She will be in ICU for another 7-10 days and I am praying she is strong enough to fight this off. I am sure there are plenty of other dogs who have contracted this virus since I have had her and there may even be an outbreak going on in Shake A Paw. I will continue to post as this still develops but I don't want anyone else to go through this!

I am well aware that dogs have or can acquire parasites; however, if I am paying a pet shop $1,500, I expect for them to give me a healthy puppy. Why isn't it mandatory for the pet shops to check the puppies' stools? If they had checked it for the month or month and a half they had her in the pet shop, why wasn't she on medication, separated from the healthy puppies and not put for sale? These puppy shops do not care about our kids' health risk, only how quickly they can make a profit.

Please be aware if you and your family are interested in purchasing a puppy. The contracts read; you cannot get your money back if the puppy has internal or external parasites. I should have asked myself, why is that? Maybe because Shake a Paw already knows what condition the puppy is in!

Shake-A-Paw contract stipulates no refunds whatsoever. The papers also said that she was registered which did not mean AKC registered. There is a breeder-controlled club that means nothing as far as recognition. We had to give the dog up because I could not longer handle the diarrhea situation (even though non-contagious by that time). Do not buy a dog or cat from a store. You will see tons of purebred Maltese and Shih Tzus for adoption from Rescue Organizations.

I am unable to get a refund. I paid close to $1000.00 for medicines and repeated tests until stool was clear. Dog still had remnant diarrhea. It was adopted by a woman who handles sick dogs. Read all contracts before even thinking about buying an animal from them - you'll see you have no recourse.

Our new puppy may have to be admitted to the animal hospital if her condition does not improve over the next day or so. One of the options this pet store offers is to return the dog, but my family and I are already attached to her and do not want to bring her back to the people that have neglected her and to the people that will probably put her to sleep because of her condition. Who knows at this point what our total vet costs will be, but we are going to do what we have to do to try and nurse her back to health.

I contacted both the AKC and All Breed. They indicated that if the pup was registered, then Shake a Paw should have the papers, and I was entitled to those papers. AKC had no record of these puppies being registered. All Breed told us to get the parents' names for the dog and the registration number to check the pup's records. James was more irritated when I asked for that information. He indicated that I should not be inquiring about the papers. And he said that he was no longer selling me the dog and giving me a refund! He wasn't comfortable with selling me the dog, the day before I was certainly fit to purchase a dog for $1850. In addition, I signed several times indicating no refund would be given to us. However, James was quick to give me the refund. I was deemed "unfit" the next day because I wanted the dog's papers. My family was extremely disappointed. We were treated unfairly. Being rejected this way was a discrimination.

This pup was behind what they called the nursery. I then asked the sales persons standing around if I would be able to play with that puppy (Bianca). Two of the sales persons explained to me including the manager that I was not allowed to play with that pup because it was too young etc etc.. At first I was upset. I am young but am a very independent person. How do they know if I am interested in buying a pup or not?

So I walked around the puppy room for a bit more but kept going back to the same morkie. Finally, a sales person who noticed this came up to me and asked if I had any questions. I asked again if I could see the pup in a room. His reply, "Of course, you can." After playing with the pup and asking Rick, the sales person that finally let me sit with my Bianca, some lengthy questions about training etc, work schedules and potty training, getting all the answers I wanted to hear,

I agreed to purchase Bianca and all the supplies I needed for her. The only one issue I had with Bianca was kennel cough which Rick explained could possibly happen.

I took my Bianca to West Hills Animal Hospital in Huntington. They were superb with my baby and Shake A Paw covered every penny of the kennel cough except compounding of medication and a stool check just like the manger, Matt explained. My experience at Shake A Paw was great! And I do recommend them to all my relatives and friends! However, they may have lost that sale had I been a jerk because they originally didn't want to let me play with my Bianca! I am extremely glad I didn't walk out of the store upset because I would've never got the puppy of my dreams!

However, at the end of July we scheduled her appointment to be spayed. Our puppy had an adverse reaction on the anesthesia and immediately went into cardiac arrest. The vet (not the Shake A Paw vet) was unable to revive her. She was only 6 months old.

I did my research to determine why the vet didn't know and what could be done. The vet did all the blood work necessary and our dog was healthy. There is no test to detect this allergy. It turns out that new research suggests this is genetic. From my understanding, this means it would be covered under our contact with Shake A Paw, as they cover genetic disorders.

I called Shake A Paw to simply ask what the process would be to determine if this was covered. I understand this is very rare. After listening for less than 5 minutes, the manager said, "Well, what do you want me to do about it. Call the vet - he screwed up." He later continued with, "What, you just want me to hand you another dog?" I already had other vets review the report to determine if it was the vet. The dosages were correct, the vet is not at fault. I was simply looking to determine if there was anything Shake A Paw could do. He was rude and not the least bit sympathetic. I was not looking for another pet, as I feel I have lost a family member. I was looking to see if we had options at some point down the road. He had little to no customer service skills. I can't believe he's the manager.

I am so disappointed in the way I was treated. We spent over $3,000 at Shake A Paw and lost our puppy just 3 months later. I at least deserved to be treated with respect and for the manager to have some compassion when I called.

John was very helpful and did his job quite well. Everything he said he was going to do he did, including getting me a picture of the dog that they found for me. I was very happy and couldn't wait to surprise my daughter on Christmas morning. On the day I agreed to pick up the dog, I got a phone call from the manager Tashy stating that they found a second dog that held more of the characteristics that I was looking for in the breed. I went in, looked at the dog, and decided at the end of the night to take the second dog offered to me. At the store, the dog was playful and well mannered. Fast forward to less than 12 hours later and the dog has no appetite, is lethargic and unresponsive. The dog threw up everything that he took in including water and I took him immediately to the animal hospital.

Over the last three days, the dog has gone up and down and finally ending up very, very sick again. The conversation I had with the doctor indicated that the dog would not make it through the next night. I immediately phoned the store and was conveniently told that Tashy, the manager, couldn't hear me as the phone was static ridden. I told him not to worry I was on my way to the store. When I got to the store, I was again met with resistance saying that I saw the dog and it wasn't sick in the store. I pursued my point and I guess he got it because I was told they would refund my money. The manager was told to write me a check which I refused in case they wanted to stop payment on it and was eventually refunded my money through my credit card.

I had many problems as far as communication with the manager and he never called me back although he insisted that he did. I got every other call from everyone else in my life this week, strange that I missed only his. They stalled and tried every tactic possible not to refund my money and it was only my persistence and determination that made it possible. I implore everyone who reads this to stay far away from Shake A Paw or any other store like it. I am guilty of giving them a shot in order to shorten the length of time needed to get a pet. I hope that this little puppy gets better and lives a long life but it doesn't sound like he will. God bless him.

Now I sit here on Christmas Eve with nothing of substance for my daughter for Christmas. All I have for her is a story to tell her about the sick puppy that almost was. I have toys a crate and food to explain as well as why she didn't get what she asked Santa for. I am to blame for being so impulsive and not listening to my gut but Shake A Paw is to blame as well for dealing in puppy mills and irresponsible breeding. Stay far, far, far away!

The people seemed so nice, and they answered every one of our questions. About 30 minutes later, our daughter, who fell in love with Blondie, was in tears. We had just learned that Blondie had come from a puppy mill, the reason she was so mellow. To think that we almost bought from Shake A Paw is now unbearable, it hurts my heart just thinking about it. My story should tell you one thing: even the nicest seeming companies can have a mask on. We are now looking for a breeder instead.

My son cries every day for Rocky. I will never buy a dog from a pet store; they all are supporting the puppy mills. Rocky turned 6 in September. What a short life. I spent close to 10,000 on Rocky for vet bills, neurologist, medications he needed to take every day of his life. The cost of his meds were $90 per month. I can not put a price on my 8 year old sons heartache of losing his best friend.

Long story short, the puppy came from Oklahoma most likely from a puppy mill. The salesperson said she was AKA certified, not AKC. I am not a dog expert but I have never heard of the AKA. Also, she does not have the features of your standard English Bulldog (she has less wrinkles, is a little scrawny). I was assured that the owner of Shake A Paw has two dogs of his own from this specific breeder. At about 13 months old, the dog developed epilepsy. She now experiences very violent seizures and cluster episodes every few weeks. We have brought her to numerous vets and emergency facilities to treat the disorder. One night she had 30 seizures in a 16-hour period. We have spent a total of over $5000 out of pocket (excluding the cost of the dog) in vet bills.

When I brought all the evidence to Shake A Paw and explained that they had sold us a sick dog, the manager basically told me there was nothing he could do but give us a replacement dog if she dies. I've contemplated putting the dog to sleep but we are too attached to her. Now, because of her idiopathic epilepsy, she will be on at least two medications daily for the rest of her life. The dog is not even a year and a half old. Never buy a dog from Shake A Paw, no matter how cute!

When we brought the paperwork to Shake A Paw and explained our situation, expecting to bring home a new puppy (who could never fix the hurt we have been through but possibly quicken the recovery time), we were told there was no proof it was congenital and they could do nothing for us. That was another heartbreaking experience. I rushed to cancel the cremation of our puppy in case an autopsy is needed. I am waiting to hear from my vet since she is out of the office to see if we can prove it's congenital. Aren't there lemon laws concerning the life of the puppy? Do I have any rights to fight this further? We just bought a house and are struggling to get by as it is and cannot afford another Bulldog. Yet I know that is the only thing that would make my family a little happier right now. Please give me any information you have on this, and any other complaints against Shake A Paw. Thank you for your time.

It is hard to believe that a store manager for a pet store is so cold and insensitive to animals. My daughter who is 18 years old spent $1,000.00, her hard earned money only to be upset about the health of her new pet. This pet will need surgery for her hernia in the near future and currently is on medication to treat her parasite. As far as her trick knees, we will have to wait. The breeders name is Emanual ** from Seymour, MO 65746. Please be careful when purchasing from here. James is very nice when you're looking to buy but could care less once the purchase is complete.

when I cam home to my new puppy i noticed she looked skinnier within in a couple hours she started vomiting and ******* blood then a gag then looked like dry heaves in human terms. As soon as my boyfriend paid thats when he said they started saying all the medications the dog was one the poor dog was miserabllleee!!!!

we ended up having to take her to a animal hospital in westbury,long island in the middle of the nite the vet was soo nice after seeing the dog she notified us that the dog was VERRYY sick and that if we were to keep her it woulld cost us thousands in medical bills she said the dog was extremley skinny extremley dehydrated a bacteria infection due to the boold in her fecal matter bad case of kennel cough etc. But most of all she believed that roxy had parvo which is an illness that 98% live so we were heart broken and very upset by the fact that they had sold us a sickdog...no wonder she was on sale

unfortunatley if i was more finacialy stable I would of loved to keep her but we decided we would have to give her back the vet issued us a form of unfitness that way we would get our money back which was the least of the worries at the time. My boyfriend and i arrived at the time they opened to be greeted by the very unproffesional and rude mananger Tashi letting us know we would be reiumbiursed in 10 business days by check meanhwile my boyfriend had paid cash.

Unfortunatly we had to call the police to help us settle the matter because my boyfriend was very upset the manager himself said that jeff the salesman are in no way qualified about dogs there pure salesman no knowledge whatsoever about our roxys health conditions.I will NEVER EVER go to shake a paw again horrible service and sick dogs and to put the cherry on top of our story our new puppy that lasted us a couple hours was put back for sale.

After a vet ($87), an emergency vet ($257), and a super rabbit vet ($398, so far), I found my rabbit to have GI Statis. It's a condition that clogs up the rabbits intense. He is currently in the ICU and it doesn't look good. I am so miserable. I bonded with this amazing, personable bunny. When I called Shake a Paw to complain, they said they would give me a new one and I could give them the sick one back. Ohhh, okay, so I would give them the sick bunny back and they would toss him...or try to re-sell him?

NO ONE there knew what they were talking about. My vet even called to complain. What are these people thinking? I am sorry, but I am an animal lover, not hater and I just don't toss out a 2 month old bunny and get a new one. My vet also said she has seen multiple animals come out of shake a paw with major problems. If my bunny dies, which would make me MISERABLE, I am going after Shake A Paw BIG TIME.

The lab is lame and is not a normal functioning dog.

When my friend came in to look at this beautiful dog the owner enthusiastically offered my friend a discount so that she could bring him into a loving home. Every time that I have been into Shake A Paw I have seen the owner and all of the staff members treat each dog and puppy there with the utmost kindness and concern for their well being. The store is immaculate and each cage is in pristine condition.

Yes, sometime dogs do get sick or get kennel cough but Shake A Paw gives a warranty on each dog they give a home to. You most certainly are taking a chance that a dog could get very ill if not cared for properly and that is why they have health insurance..I purchase it the second I picked up my dog and have used it several times in the past 3 years. Of course some Vets are going to tell you that the dog should not have been for sale but think about it....they are about to give you their bill...they don't want you anger directed towards them...hmmm...makes sense right...Stop trying to pass blame on something that the store has no control over...they oversee and make sure that EVERY PUPPY that they recieve is in the best possible care. Remember the owner of this business is first and foremost an animal lover. Please just know what you are getting into and fully understand the instructions before you purchase a puppy....

The puppy was sneezing after a few days at home and she's in the Animal Hospital right now [Kennel Cough is normal for dogs kept in a kennel, people] getting her treatments for early onset of pneumonia. It's sad to be without her but she's getting the proper treatment and Shake A Paw is covering all health care costs directly with the hospital. The Vet also told me that in over a year, they have never had one sick puppy that Shake A Paw didn't completely pay for [aside of stool sample ($30) and compounding the medication ($20) if she can't swallow pills. Those amounts were explicitly explained to me numerous times at the time of purchase]. I do recommend the West Hills Animal Hospital in Huntington if you can choose a Vet. They have been great so far, much better than the Vet we saw in Hauppauge Animal Hospital.

Nothing. They've done a good job overall.

To top it off, he now has fleas. I have a 3 year old son, and this is the last thing I expected when bringing home an adorable puppy. I will never go back to Shake a Paw, and after reading all of these comments, I probably never should have in the first place.

Vet bills and medications so far have cost me over $1057.10. My vet Route 516 Animal Hospital can no longer treat the skin condition and has recommended a specialist. The first visit to the specialist will be over $300.

I called the insurance company which advised me that they had no record our the contract, and they had numerous people calling regarding reimbursement. The woman told me that Shake a Paw never had money in their account to reimburse their customers as stated in the contract. She essentially said we were out of luck and would have to sue. I know that I will never recoup all of the money we spent to save Sophie's life, but shouldn't the company be held to the contract?

The economic damage was huge, as stated. We spent $8,000 to save the life of a $900 puppy. But our only alternative was to let her die. We couldn't do that and felt she deserved the chance to live. We also feel we are at least owed what the contract states.

I must have held one puppy for a good 5 minutes outside the room until someone came to my attention to put the dog back into the cage. After that, some lady came in with a rather large dog that she let free to walk around the store. That made the puppies get a little riled up and caused them ALL to bark, like any other normal dog would do. But, your employees seemed to get a little frustrated and started pounding on their glass windows telling them to, “Shut up” in front of me, the people I was with, and another family who had their children with them. The other family quickly grabbed their children and exited the store.

There was fecal matter all over the floor so you had to watch where you stepped. The cages were full of feces and every dog seemed to be laying in it with it matted in its fur. I was fed up enough, I had to leave the store. When I walked outside, I said a few choice words about the way those dogs were being cared for, when I heard one of your employees (who seemed to be on a cigarette break) have a few choice of curse words to say to me behind my back.

Today, I told my mother about the situation and she decided to go see for herself what I was talking about. She also said the smell was horrendous and that all the employees seemed to be teenagers. She noticed one dog laying in a puddle of it’s own feces that had blood and mucus in it. When that usually happens, it most likely means the dog has Parvo, a disease in which normally leads to the dog dying. Which would also mean every other dog in your store has it too. She addressed one of the employees of the situation and the girl seemed to brush it off and say there was nothing wrong with the dog, that the vet was there this morning.

My mother proceeded to look around at the dogs when one of your employees started cleaning a cage (with the dog in it) with a mop. I’m guessing the dog, being a puppy, started biting at the mop when he deliberately hit the dog with the mop which caused it to yelp. I, myself, do work for People-4-Animals and I also rescue dogs. I have 4 rescued dogs of my own, one of them happen to be from your store. A few years back, we purchased a Lab from your store that had Kennel Cough. Whoever sold us the dog, sold it to us at the cheapest price because it was sick and was most likely to die. Every vet we went to told us the best thing to do would be to put the dog to sleep. We didn’t. We nursed her back to health and she’s going on 6 years now.

I called the ASPCA and they assured me they'd send an officer over to investigate.

A day later I noticed she was hacking and coughing up clear fluid.On 12-21-05 I took her back to the vet and now he informed me that she had tracheobronchitis and marked her unfit for purchase.The vet again prescribed more medication and let her go home. The next day there was a severe change for the worst. That night I shook her and had no response. Finally after repeatedly shaking her I got her to open her eyes.I was heart-broken.I stayed up with her all night with the fear that she may die.

First thing in the morning I took her back to the vet. He then informed me that a severe case of pneumonia.He said that I could return my puppy to shake a paw and have them do the treatments or I could take her home and do them myself. I told him that I don't trust that shake a paw would take good care of her in their shop, so I decided to take her home.The vet said that she may not make it. Again marked her unfit for sale.

I have a signed waranty contract from shake a paw that guarantees my puppy for ninety days.That guarantee states that I would receive reimbursement for reasonable vet bills up to the cost of the dog or one thousand dollars which ever is less. I paid 1,299.00 for my puppy. After the sixty days I submitted all my vet bills to the warranty company as it states in the contract.The warranty papers say that it would take up to six to eight weeks for reimbursement. I waited the eight weeks with no response.

Finally I called the waranty company and they said that shake a paw never sent them a copy of my contract and that I should go to shake a paw and speak to them. I called shake a paw and the number was disconnected, so I drove down there.Upon pulling up to shake a paw I noticed that the building was empty and closed down.They also never sent my AKC registration papers.I am glad to say my puppy is fine now, but now I can't register her and I'm out all of my vet bills.

You put trust in a contract only to find out its just a piece of paper if you cant find the people.

Im out my AKC registration papers and $242.00 in vet bills.

It was touch and go. Sophie was in the hospital for 3 weeks in isolation. I cried every day, as we had just lost our two 15 year old cockers. We thought Sophie would help us get over that. Sophie endured hydration with intravenous therapy, two bronchial washings, intravenous antibiotics, numerous chest x-rays at the age of 3 months. We received an Unifit for sale certificate from our vet, as well as the veterinary specialists at the hospital.

We called shake-a-paw to tell them of the severity of her illness, and the contagious nature of her disease. They said, o.k., just send the bill to our insurance company. A total disregard for the other pups or Sophie. Sophie survived, but required follow up every two weeks for a chest x-ray and remained on antibiotics for another six weeks. The total bill for Sophie was about $8,000. We have sent them certified mail with a detailed, itemized bill for Sophie, as well as to their insurance company. We have not heard from them other than to get the green card back that they received the mail.

Now, I hear they just went out of business, which I am happy about, but wonder what impact this will have on us recovering some money under the Lemon Law.

We were concerned about our 2-year old who was crying, and they said, don't worry, she'll come around in a few days. The dog was very calm at the store, and I asked Suzanne if the dog was always this calm. She said he was. When we got him home, he was and has been hyper, and my 2-year old is frightened more and more each day. After using their no money down financing, what was originally a $1400 dog turned out to cost over $2,000.

Suzanne proceeded to bring us throughtout the store and pick all the products we NEEDED. $500.00 LATER, WE FOUND OUT FROM THE VET THEY RECOMMENDED THAT WE DID NOT NEED 80% OF WHAT WE WERE SOLD. My 2-year old is still extremely frightened by the dog, and now, due to their Famous Shake A Paw guarantee, we cannot return the dog. I still have not received the registration papers that they promised, and that is not a reason for breech of contract.

The puppy was diagnosed with parvo virus and came down with pnemounia as well. Parvo is highly contagious and deadly. My puppy died in the hospital on 4/10/06, 14 days after I bought him. And I only had him in my possesion for 2 days in which he was sick anyway. He was beautiful and special and I loved him. I wanted to get him help and give him a fighting chance. The puppy was in the pet store for 1 week when I bought him. THe virus incubates for 1 week. And he got sick 24 hours after I took him home from the store. Therefore, the store is infected with parvo and the store manager is doing nothing about it to protect the other puppies.

I am heartbroken and distraught over losing my puppy. The store manager will not refund me what I paid for the dog. He will only give me store credit. I do not want another dog from them knowing now the experience I had and the fact that the virus is living in that store. The risk is too high and the manager was unprofessional and not empathetic to me at all. The virus lives for 8 months on surfaces and I just want to get my money back and try and have this place investigated. They are cruel to the animals and may be getting them from puppy mills.

I called Shape a paw and advised them of the situation. ANd told them I expected to be reimbursed for any and all expenses incurred as a result of this illness. I was told by Mike, that I had my dog at a 'very expensive vet' and that I should take him somewhere else. This was not an option as the dog was extremely ill and wasn't able to be transferred. $2750 dollars later, my kids and I had our dog back. When I submitted my claim to the 'healthy puppy' insurance company, it was denied and I was told that any and all arbitrations were held in British Columbia where the policy was written. I contacted Shake a paw and they had nothing to say. Just short of 7 yrs later, our dog died.

My kids and I are heartbroken. Kennel cough is a viral infection that spreads rampantly when not treated. If i had not been in the middle of a divorce at the time of this occurence, I would have taken Shake a Paw to Small Claims Court and sought repayment and sanctions.

We called Shake a paw and they told us as per the contract, our only recourse is to return Enzo for another bulldog. My question is what would He is such a loving dog with a great personality, it just seems so unfair to us and him that the only alternative is to return him to be put to sleep or we pay 2,395.00 for a deaf dog. I will never buy a dog from a pet store again and certainly not from Shake a paw, nor will I recommend them to anyone.Having a deaf dog will certainly present some challenges to us, but we love Enzo and will do our best with him, which is a lot more than I can say for Shake a paws.

The economic damage Purchas price $2,395.00 Cherry Eye surgery $ 960.00 BAER test $ 244.00 Vet @$55.per 9/05-11/05$ 400.00 Total $ 3,999.00 Hopefully the warranty will cover the cherry eye surgery and the BAER test.

The puppy was still sick and was taken back to the vet on 9/28/05.The puppy was placed on more medications. The cost 124.08. The puppy was taken back to the vet on 10/7/05 for recheck.The cost was 35.00 I must also add that the puppy on 9/21/05 had 3 radiograph and had 1 ultrasound. the cost was 465.00 The owner of shake a paw Jeff Morton was given all the vet reports and doctor invoices. Mr Morton was also given 4 veterinary certificates of unfitness. Mr Morton has given only a 135.00 store credit. He has refused to pay any of the doctor bills.

I have used every cent i have trying to save this puppy. The stress I and my family are having is terrible. I need financial repayment from Mr Morton so I can pay my bills that I didn;t so I could pay the vet bills.