Invisible Fence Brand Reviews

Worst example of no customer service I have ever been involved with. A once good company has descended in the abyss. I have tried for over 3 months to actually "SPEAK" with a customer service representative to explain the issue and have it resolved. All I get are automated text messages emanating from phone numbers outside of my area, which get ignored as spam. Next, I get uncoordinated service appointments at time when I am not available with no way to communicate that issue. Then I get a "Sorry we missed you" door hanger with an 800 number to start the unattentive process all over.

When the system works, it’s great. The time you have to wait for a service call is ridiculous. My dog has been trained for Invisible Fence for the last 3 years. I’ve had to call when my neighbor's tree fell and broke my line…over a month wait. He is 4 and the system stopped working. The call center is great at helping identify anything you can fix yourself, but God forbid you need a service call. Every time I have needed to call “we are experiencing longer than anticipated wait times”. The soonest I could get a technician to come was 6 weeks later. I’m on a wait list, but I am guessing everyone is. I have never had someone come to help me sooner than a month out. I’m to the point that I would never recommend Invisible Fence. I would buy a system you can manage yourself!

We tried installing solar electric or 'hot wire' in the areas where our livestock guardian dogs were digging under and out of our 3 acre pasture. That worked until they found new areas to dig and escape. They would be gone for hours and I was always very worried that they would get hit by a car or shot by a rancher. Invisible Fence surrounds our entire pasture and now our dogs turn away from the barrier, several feet from the fenceline. They can concentrate on their job - protecting our Angora goats, and we can relax knowing that they are all safe and contained. We do take off their special collars at night when they come into the smaller corral, which is controlled by solar hot wire.

I was promised when I originally purchased the fence that we would get free training sessions and if it did not work we had one year to get our money back a full refund. Well I have an extremely stubborn dog and even after training sessions, and turning the collar up to the maximum setting my dog is still getting out of the fence. I have called requesting an appointment ASAP as my dog keeps getting out and running off and I cannot keep him chained either. And I have gotten the runaround saying that a manager would call me. Nobody has called me. I received a text message wanting to schedule 2 weeks out so two more weeks of dealing with my dog escaping. As they do not want to just give me a refund even though it is not working for my dog.

I got the invisible fence installed on March 6th. By March 26th I was calling customer service for a technician to come out. From the start, one of my Australian Shepherds has been contained; she sees the flags at the boundaries and stays inside. The other would test the boundaries and found a spot where the fence crosses the joint of the driveway that was weaker. He would bolt out of the fence (only in that spot).

I purchased the GPS system from Invisible Fence Brand following an in-depth phone consultation with a sales consultant. We discussed my property, which she accessed online, and reviewed the layout of my land, totaling just over one and a half acres. We also discussed the position of my house and my concerns regarding my dog and the neighboring property. The consultant assured me that this system would be an excellent choice. Although the collar arrived with instructions that had to be downloaded online, as no printed manual was provided, setting up the first collar was relatively straightforward. However, it did not function as intended, and adjusting the fences proved to be impossible. I contacted customer support multiple times, seeking assistance. Subsequently, I attempted to set up the second collar, which also failed to work.

Super shady business practices. I had a one time service call for a cut line a year ago and they auto renewed me $309 for an annual service plan this year. Not a single email in last 12 months it was coming. Obviously, I'll dispute but I would never work with a company that has this as common practice.

I first used Invisible Fence about twenty years ago. I had big hunting dogs at the time and had full success with the product. Fast forward twenty years: Their customer service, products, training and support have improved. I didn’t think that was possible, but here we are. I have two Miniature Schnauzers and wondered what type of approach would/could be taken with smaller pets. The regular sturdy fence we built was not the solution. So, I called Invisible Fence and made the appointment for the install after speaking with the representative. Five star service from beginning to present. And when the owners follow instructions between trainings, you will have success. I did follow instructions and continue to do so. That is key to the best outcome. It was less expensive than the traditional fencing!

I purchase a system in 2019 for $2400. In 2022 I purchased 2 more collar receivers for new dogs for $1000 more. The “ Lifetime warranty” was stressed and is underlined on my receipt. Now I called because the plastic parts started breaking and not only is it a $185 fee for a technician to come to my home instead of just shipping new units, but I’m told they will probably not be in warranty because “those parts don’t just break”… $3500 is way too much for such poor customer service!!

The underground system is overpriced and outdated. I just paid almost $500 for a service call and a new collar (because both collars suddenly died simultaneously). The woman at the office seemed annoyed that I came in (I had not been home when the service call happened so I stopped by the office on my way home from work to clarify that the technician told my son that the collars were both bad).

Purchased the system in 2021 and this used to be a legitimate company. Unfortunately, the company has since changed their business model and basically told the established customers to go to Hell. They closed all the store fronts which used to make them readily available to either purchase the (very expensive) batteries or to just stop in for any small equipment adjustments. Instead now they offer you a service call of $189.00 for any adjustments on the pet’s collar which basically take 3 minutes to do. Very sorry I spent the money on this system and would not recommend it to anyone based on their policy changes and lack of customer service all in the name of making a buck. There are much better options out there at this day and age.

At first, we were happy with our service (installed spring 2023) but our youngest keeps breaking through (we have three and the youngest is a cattle dog). So we called today to have them come and turn up the strength. They sent someone out to help and right as he was leaving, he told us we owed $185 for the visit. We told him the office didn’t say anything about a charge for the service and that we were under the impression we had lifetime warranty. Well he insisted he needed to charge us and we said we didn’t approve the charge.

Me and my wife have had the invisible fence for over 10 years. When we bought the fence they seemed concerned for our dogs safety. The collar and adjustments were free for life. And the visits were free for them. We even purchased a second one for another dog we got a couple years ago. We spent a lot of money on their products. Now my older dog is going through the fence and almost got run over. When we called they told us new ownership and they no longer cover the 180.00 visit charge. What a joke. They set it low and you pay 180.00 dollars to adjust if your dog doesn't get killed first. They advised on low setting due to the fact they can turn it up for free. They are liars and money hungry company. I paid much more money for this fence because of guarantees. Do not trust this company. Look at other reviews. Hopefully this review will save you money and headaches and possibly your dog's life

We have used an Invisible Fence with our dogs for over 20 years and have always been happy with the service (free collar adjustments, friendly help, etc.). We now have a new puppy and there is NO WAY to get the collar adjusted without paying $185 for someone to come to our house for a service call. When you call their 1-800 number, the CSAs don't know what they are talking about and are not equipped to help. Very disappointed and would never recommend this fence system to others. They will NOT stay in business unless they reopen their offices. Terrible business decision.

They try to make you feel comfortable in your investment by stating that there is a "one year performance money back guarantee". However, after training our dog and doing the homework, they have still gone past the fence boundary dozens of times and we have nearly lost our beloved dog on several occasions. Long story short, it has been quite a horrible process to try to use their money back guarantee and return the thing for a refund.

I have had Invisible Fence since 2020. I was told I could bring my collars to the local branch office for adjustments when needed for free. Turns out that was a lie. You are required to pay $185 for a simple collar adjustment. I wish we would have never use this company. I would advise anyone against ever using Invisible Fence company. Customer service is poor and there are no simple solutions to help repeat, paying customers when a simple issue comes up.

Our fence stopped working a month ago. The soonest I could be fit in was today-- month later. Then an hour before they are to arrive, they call and cancel because the tech is running too far behind. It’s a disaster. All of the training that I had done to keep my 8 month old puppy in the yard is gone. I have to watch him at all times and still he knows he can try to sneak away. I recommend finding another local company.

Terrible customer service. I was told I needed to schedule a service call for $185.00 to make a minor adjustment to my dog’s collar. I have used this company for 15 years and was happy with them in the past - but their service has deteriorated to the point where I recommend against doing business with this company - and I will switch to another electronic fence provider should I need to replace mine.

I recently had a rock with a barrier line installed in April. I was not informed that there was no warranty. You will be charged $183 for every time a technician makes a service call. Knowing what I know now I would’ve installed my own line. When you contact the service center, you get someone new every time and they tell you something totally different than what the technician is telling you when they come to your house.

I could not be happier than I am with my Invisible Fence. We moved to Dunnellon after living in the jungle of Costa Rica and my two Standard poodles were used to free range with no restrictions and when we found the home of our dreams it had everything we had hoped for in a home except a fence, The area we live in is on a golf course so they did not allow any type of fence, So after seeing one of their trucks in the neighborhood I called them and Donnie came out to look at our situation and he assured me he could install a system to contain our dogs.

Do not go with this company. We had someone come out to set the level of the collar for our dog and we were told that if the level was not satisfactory, we could go the local office on a Tuesday or Thursday to adjust the level without charge. After we paid them and determined that the collar was not set at the correct level, we were told that all of the local offices were closed and that we would have to pay an additional $185 for the adjustment. This is a violation of our agreement and what we were told. They refuse to send someone out without charge and there is no local office for us to go to. DO NOT TRUST THIS COMPANY.

I am extremely disappointed with the poor (nearly nonexistent) customer service offered by Invisible Fence. After a long wait to speak with a representative by phone, I was told they are "very busy" and the 1st available day for a service call ($183) is 31 days from today. When asked how they could help with an urgent situation (e.g. a broken fence), I was told "we recommend keeping the dog leashed until the next available appointment". And yet, a sales "consult" was available within 24 hours (of course!) When I asked if we could bring our defective equipment to a local office for assistance, I was told "all our offices are now shut down". Too bad we previously allowed a representative (in a local office) to sell us $500 of defective equipment.

While I believe the Invisible Fence can help you contain dogs, I can tell you it didn't work on our two Maine Coon cats. We paid around $1500 to have it installed and the first time they encountered it, they stepped back for a moment or two, then bolted right through it. The installer thought it was set wrong, and came back to turn up the juice. He watched both of our cats go through it and seemed mystified that it didn't work on them. He told us he'd had success with Rottweilers and other big dogs...well- Maine Coons ain't dogs. When a cat wants to go, he's gonna go, even if it hurts. You need a physical barrier, not a trick.

I have had Invisible Fence now for too many years to count. I have had 3 dogs trained on it and now my 4th puppy has been trained. Will came over and got my pup ready and did an amazing job! He was on time, friendly, professional, and so very patient! For the first time this made me want to share my experience with my fence to everyone I know that owns a dog! He was always available to answer questions and made my new pups experience a great one. I HIGHLY recommend Will P. If you are in CNY - he is truly the best! The fence is a great product but having Will set us up for success was even better! I highly recommend invisible fence to keep your dogs safe.

When looking for electric fences, I contacted both IF and two other local companies. IF sales rep said he would price match the lowest quote if it was in writing. After providing them with the lowest quote in writing, they refused to honor the lower price. They did eventually give us a discount, but didn’t match the lowest quote.

We’ve had Invisible Fence for 6 months and it has broken twice. The first time we waited 2.5 weeks for repair service, the second over 3 weeks. They said they don’t like to come to our area because it’s too far away. I wish they would have told us that before they took our $3,000.

After finding out the collars were draining my batteries 2 months sooner than they said (I have 4 dogs btw) I call the company and I paid the service fee around $200 or so to have them come out so I can actually talk to someone face to face since one of my dogs had passed away thanks to their collars not working and dying after 1 month ($2k purebred GSD). They tell me their boss will call me and at least pay me back for the batteries I bought (another $250 or so) they never did. Wanted a refund and they tell me they will refund half because of labor cost. 6k total so I’m out 3k and one dead dog ($2k) dog so they want to refund $3,200 and want me to send everything back to their address which I do. They tell me that the transmitter is no good and all wet which it was because a pipe burst in my hog confinement and they want to deduct $750 for a transmitter! I don’t know what to do when the website says money back guaranteed within the year!

Total waste of $2500. I was told that we would receive training until the dogs responded well to the fence. The 3rd training session went poorly with the trainer. She scared the heck out of my dog and she won't even leave the house with the collar on. I called multiple times and they refused to come out and do additional training. They have notes from these calls. I called today because a neighbor is having a trainer out and they will come out if we pay $190 because we are out of the training warranty now. They totally misled us on the support we'd get. We can't even use the fence and they don't care. I highly recommend you don't waste your money. If you want an invisible fence save your money and buy it on Amazon and train your dog yourself. You'll be much better than us with a dog that had poor training from their terrible trainer.

It was definitely NOT made clear to us that our dog would receive no warning beep prior to being shocked. We were just told that she would not be shock while attempting to return within 8 seconds. Really a backwards system. No warning before a shock is administered.

We have used Invisible Fence for 12 years. It was already on the property we purchased but we paid IF to orient our dogs to the fence because we have a steep yard and we are old folk. Yes, it can be expensive, but it is worth it to us to be sure our dogs have the freedom to roam our property without running away. I have found the customer service to be very responsive. I would like their collars to have a place to put their name tag and rabies proof.