Invisible Fence Brand Reviews

After finding out the collars were draining my batteries 2 months sooner than they said (I have 4 dogs btw) I call the company and I paid the service fee around $200 or so to have them come out so I can actually talk to someone face to face since one of my dogs had passed away thanks to their collars not working and dying after 1 month ($2k purebred GSD). They tell me their boss will call me and at least pay me back for the batteries I bought (another $250 or so) they never did. Wanted a refund and they tell me they will refund half because of labor cost. 6k total so I’m out 3k and one dead dog ($2k) dog so they want to refund $3,200 and want me to send everything back to their address which I do. They tell me that the transmitter is no good and all wet which it was because a pipe burst in my hog confinement and they want to deduct $750 for a transmitter! I don’t know what to do when the website says money back guaranteed within the year!

Total waste of $2500. I was told that we would receive training until the dogs responded well to the fence. The 3rd training session went poorly with the trainer. She scared the heck out of my dog and she won't even leave the house with the collar on. I called multiple times and they refused to come out and do additional training. They have notes from these calls. I called today because a neighbor is having a trainer out and they will come out if we pay $190 because we are out of the training warranty now. They totally misled us on the support we'd get. We can't even use the fence and they don't care. I highly recommend you don't waste your money. If you want an invisible fence save your money and buy it on Amazon and train your dog yourself. You'll be much better than us with a dog that had poor training from their terrible trainer.

It was definitely NOT made clear to us that our dog would receive no warning beep prior to being shocked. We were just told that she would not be shock while attempting to return within 8 seconds. Really a backwards system. No warning before a shock is administered.

We have used Invisible Fence for 12 years. It was already on the property we purchased but we paid IF to orient our dogs to the fence because we have a steep yard and we are old folk. Yes, it can be expensive, but it is worth it to us to be sure our dogs have the freedom to roam our property without running away. I have found the customer service to be very responsive. I would like their collars to have a place to put their name tag and rabies proof.

I have had an electric fence for years without issue. Recently the collars have been going off and shocking my dogs inside the house. I have video proof but to access the "lifetime guarantee" they require a $183 service call to adjust system or replace collars.

11/30/2023. Took dumped 2 yr old St Bernard from street. $600 on shots, vaccines, groomed etc. IF came out $222.00 for training for 25 mins. Dog broke barrier 4 hrs later & is gone still on 12/7/23. All IF says is they will come out for $180 and an upgraded service double that. Supervisor hasn’t returned my call for a week. Was love at first sight w/ this poor malnourished boy & now he’s gone & Invisible Fence won’t make it right. Heartbroken & worst possible time to flush money down toilet on a terrible company. Do Not Use Invisible Fence.

My dog afraid to leave the steps because of being shocked, company doesn't stand behind warranty. I called, asked for refund, they just keep sending trainers out. She will move off steps for new people but not on her own with me.

We have the Invisible Fence. Our dog stopped eating and was acting strangely. We made appts with our vet and even a dentist to figure out why she had stopped eating. She wouldn’t go near her bowls. Then we realized when there are two metal bowls close to one another they trigger the shock collar. I called Invisible Fence telling them they should warn customers not to use metal bowls. They said they would come out and investigate if I paid them $179 for a service visit or otherwise I should just take off her collar in the house. Shameful. My dog will no longer go into the kitchen. She is too afraid.

I have had my Invisible Fence system for many years. A year ago or so, they closed down the local office on Whipple Ave. in Canton Ohio. Long story short, my dog’s collar went bad. It has a lifetime warranty, which was an extra fee. I called the 800 number and was told I could pay $180 for a service call or drive an hour and ten minutes to their closest location. Drove up there based on the hours posted online only to find they were only open on Thursdays 10-4. Took a second trip up there and the representative said the collar was fine.

Two and a half week wait for emergency service call on 5 month old system. We bought the best system with free service for a year. System is down and the first tech Is not available until two and a half weeks wait for this emergency repair. Why sell free service for first year? It is not acceptable for a line break to have the system down for two and a half weeks. I would rather pay for a service call and have the system up and running in a reasonable time. I was told to use a dog leash for my three dogs… Needed to know this at the time of sale.

The concept is fine, but go with a different brand. The customer service is terrible, the price is very high and they overcharge for everything. Go with a lesser priced do-it-yourself brand. This company doesn't have good customer service at all. Don't count on their high-priced fence repair visits; they can't fit you in for three weeks. We have gotten very good at fixing it ourselves; I don't even bother trying to schedule a repair visit. I would never have chosen this brand if I knew what a complete rip-off it is.

Had a system installed in January and the ground was too cold to bury the ground wire. Install was sloppy to begin with. They never buried the ground wire. 18 months later at our request, they buried the wire that should have been done at installation. Charged us $211 to do so after we spent over $2,500 for the system, because we called them back out to finish the job. They nickel and dime their customers, techs are slobs, rude customer service. If you get their system, do not call them back for anything. Would not recommend them period.

This product for the most part works and the trainers are very knowledgeable. We had this put in prior to the snow melting and was pushed to do so to get on the schedule before they were really busy I’m starting in April. In May, someone came out to bury the line and the same day after they left I got a notification that I had a weak line which hadn’t occurred prior to burying it. The soonest anyone could come out was a month (still waiting) and now the collar beeps when my dog isn’t near the line at times and other times it doesn’t seem to be working at all. My dog mostly abides by the boundary she learned, but this is annoying at best especially after $3500. I would also add that when the initial person came out, he mentioned “oh hey there’s a line in the ground that looks like ours.” So I think the previous owner of our house probably had the same system. I didn’t inquire if my price could be negotiated at that point, but now really wish I would have.

We moved into a new house in December of 21 that already had IF installed. In Jan of 22 we had it updated and reactivated for a total of $2,088.75 that included two indoor shields and a couple training sessions. The collar has never worked. Our dog has always been able to leave the yard without problem. I called to have them come out and adjust the collar but no one ever showed up.

Installed 5 years ago and unfortunately have had nothing but issues. From being told we have a break in the line from satellite or phone digging to lightning hit it. We were told batteries was free lifetime only to find differently. Had tech come out to turn collar down and and a couple years later noticed collar was not reading with panel and requested it to be turned up a little. We have a 30 pound dog, and observed him getting shocked (corrected) within the safe zone, yard shaking like he was electrocuted, seeing the collar was turned up too high. Eventually they closed our local office and to even speak with a technician. You had to meet them in the Target parking lot which I attempted twice and no one showed from Invisible Fence. No apologies for a no show.

Almost three weeks ago I booked an appointment for 4/18, on 4/17 they called saying they had to change my appointment to 4/21. She the technician arrived, he informed me that the customer service rep I booked the appointment with didn’t book the appointment for the appropriate amount of time. He informed me that he had other customers to service and that he could not do ANY of the work. And that the soonest anyone could return to do the work was in 4 days. Problem being is that I am paying $125 a day to board my dogs wherein I had already informed them if this placenta they delayed the original appointment. They didn’t have a care in the world that they messed up not once but twice.

This is, without a doubt, the most AWFUL business I've ever encountered! Here's my experience with them... The fence was installed less than three years ago and when I recently realized it wasn't working, I called them. I was told - to my astonishment – that it's a $159.00 fee for a technician to come to the house. So, with great frustration, (and since I had no choice), I agreed and let them come. The technician came and within 5 mins figured out what the problem was (the power source, inside the house had its wires crossed and it took about a minute to fix), but then, he went outside and started digging... I thought it was bizarre and had no idea what he was doing.

The product works nicely if trainer sets and adjusts collar strength according to dog activity. Unfortunately, the trainer will refuse to take owner knowledge into consideration and, instead, makes OR DOESN'T make adjustments based on a short visit and no consideration of dog activity. Even though we have a herding dog who escapes the trainer refuses to increase strength. Additionally, IF charges $179 per visit with no guarantee. We have never hired a company that refuses to provide customers with options, refuses to take customer information into consideration and provides no guarantee on their service. Zero customer service. Horrible company.

Stay away from this company! Expensive, absolutely terrible installation. They didn’t even bury the lines in parts of our yard. Lazy, incompetent and overpriced. They even manage to over charge you on the batteries. Just choose another provider.

We just moved into a new house that already had the wires for Invisible Fence installed. So obviously we chose to go with them. We spent 3000 for their new smart system with the app. At first, the collars worked fine but the app was literally useless. No notifications except low batteries. It was an extra 1k for the smart system... Called and they couldn't have anyone out for over 3 weeks!!! Tech came and installed a firmware update (I should be able to do this simply through the app) and all seemed good from there. A few weeks later one of our dogs set a collar off and after that the collar stopped working and constantly just says the dog is outside the fence.

Do not trust that these service folks know how to bury the wire. Mine came up less than a year after they buried it. I have no erosion in my yard. There is no way they buried it even an inch into the ground. They wanted to charge me to come out and bury it again. I will never buy anything from these thieves again.

Corporate Invisible Fence decided to combine the Central Ohio offices. For some reason we no office open in this area after they made that decision. The east office was about 20 minutes away. I now have to drive 1 hour each way to the next nearest office to have the collar settings changed. You can have someone sent to the office however they are a month out. I contacted the corporate office and they felt this was all acceptable.

I owned an invisible fence when we lived in Knoxville, TN. From time to time, as with any electrical appliance, it would go out. The services we had there were phenomenal about responding to our needs and helping us resolve any issues that we had. So I expected the same when I installed an invisible fence in Chattanooga/Signal Mountain TN. They were very prompt in installing the fence, and overall I did not have any issues until very recently. Then I experienced my dogs traversing the fence. I realized it was not working and called for assistance.

Installed Invisible Fence dog door. Paid $800.00 plus for this door. Not including installation. Light and cold air comes in all around the door. The plastic tabs to close the door are not strong at all. Very cheap design and poor quality! Very disappointed in this product. Not worth $800.00 or even $100.00.

We obtained the Invisible Fence almost four years ago, and in that time, we've been pleased. However, in the last few weeks, the customer service has gone downhill. The representatives are friendly and nice enough, but a complete 180 from a year prior. In 2020, we rescued a new pup after my other one passed away. IF came out within a few weeks, laid the flags, and trained her on the new system (5 minutes) and then came back a week later to turn the shock on (again, 5 minutes).

Beware. The company charges $105 dollars to drive out to your house to fix the problem. Then you can pay for labor and materials. After paying for installation and the batteries, every three months, which aren't inexpensive I feel like this is just money gouging on their part. You are stuck having them come out to fix the problem so you have to pay this driving fee. I wish I had put in a true fence. If I move again I will not do an Invisible Fence.

When I say it "Doesn't work", what I mean is that it usually works. We have followed all the instructions offered to us by the company, but every 2-4 weeks, one of my dogs decides that it's no big deal and they just walk past it. Several times I've walked around the neighborhood yelling my dog's name trying to get them to come back. It's only a matter of time before one of them gets struck by a car, gets stolen, or just never comes back. I'm into this setup for over 4000 USD now and still chasing my dogs around the neighborhood. So it works most of the time. Which is to say, it doesn't work.

I have had a terrible experience with this company. Our golden has had prior experience with underground fences and is easily trained. We recently moved and tried the official Invisible Fence. Initial training was poor and frightened her and she wouldn’t go past 5 ft of the house for months. When she finally did, shortly after a year, the collar stopped working and our pup would wander away without correction. We called for assistance and were told we would need a $90 service fee despite the significant expense it took to install. They continued to tell us about their lifetime warranty yet wouldn’t come assist without additional payment. I accidentally called a competitor first for assistance and they agreed to send a rep out immediately. Once I realized it was actually the invisible fence and called them instead - crickets.. My wife and I take turns standing outside in negative degree Midwest weather. Do yourself a favor, stay away from this brand..

I paid for a fence. Took a long trip to the office for my second dog. They didn't like it because I couldn't give them 400+ dollars to let them train him. I trained him myself. They wouldn't turn the fence up high enough so he couldn't escape without me giving them 140+ dollars more. Lady said it was their protocol. I didn't have the extra money with this being the pandemic and work hours short etc. I just feel like they really didn't care and greed was in front of them caring.

The GPS collar takes time to connect with the satellite. This could be anywhere from 2 minutes to 10 minutes. Our first collar took 15 minutes to connect. They came and replaced it. This one takes 2-10. But when the dog is in the garage under our STEEL ROOF it disconnects with the GPS so every time he comes out of the garage it takes 2-10 minutes. That would be enough time to run across the road and get hit by a car. Not happy with the disconnecting signal. This cost a lot of money for the inability to work all the time. So if you have a steel roof this isn’t for you. They don’t tell you that thou.

The invisible fence itself works well. Our dogs stay where they are supposed to be without issue. The problem is that once we agreed to the install it's been sell, sell, sell. They also left out some pretty important information. The system was installed and worked great until I edged my grass. What you aren't told is that the wire will only be buried 1" deep. If you don't care for your lawn then no problem but no more edging, aerating or putting anything sharp in the ground more than 3/4". Some of ours isn't even under the beauty bark of the planter it runs through. Don't worry though, they would be happy to send someone out to fix it.

I purchased the system at full price. They assured me the dog would not get through...yet she did numerous times. The employees are not trainers although they charge about $100 extra claiming that they are. Now I need for the system that I already purchased to be rewired. They want to charge me twice what I originally paid while also advertising half price installation for new customers. Ok. I have a new pup that I want to keep in. My other dog who has passed kept running through it. The owner told me they charge $25 per 15 min. $100 an hour? And I am an existing customer who bought their weak system already. For $100 hr I’m not sure why we all aren’t getting into this business. No real dog training and certainly no brain surgeons. Run a wire continuous stream. Imagine how good we all will live to make $100 an hr doing this.

We recently purchased a home with an invisible fence so when we adopted our rescue dog we were excited that we would be able to let her run and play in our yard. A representative came out for a consultation. He took our money and said a trainer/tech would come out to check functionality, put training flags out and train dog. When we didn’t hear back, we contacted Invisible Fence yet they had no record of the rep coming out. They were in process of sending another rep out for a consult?? Eventually a tech came out. We have no complaints about the tech/trainer. He was pleasant and professional. However, we were told someone would come back within a week to do a second session. We had given the trainer more money because we needed to buy a new collar (expensive). We never received an email confirmation or call letting us know when the tech/trainer would come back.

Training lasted lasted just a few minutes. Walked dog around perimeter. Local dealer went out of business. Adopted another rescue dog. Told by 800# that a new color would cost 400.00. How greedy and shameful.

We have 7 acres so we initially tried the GPS system, no matter what we tried, training, tweaking the accuracy and strength. We could not get results with our dog. Very frustrating for us and the technicians trying to help us. We then tried to scale down and switch to wired system. Again we could not contain our dog. Multiple training visits left us frustrated. I now have a very expensive wire on my property, the good news that in one month, I will have paid off ($220 a month for a year) the useless system. Do your research before you buy, and if I could do it all again, I would not choose Invisible Fence.

I just submitted a review of the Invisible Fence Indoor Shield Plus Transmitter. Moments later my local rep from Invisible Fence called back and said she had gotten approval to replace my two Indoor Shield Plus Transmitters for $99 each plus tax and shipping. I appreciate this offer and think this should be disclosed with the initial product purchase and offered to all purchasers.

Purchased 2 GPS collars for my dogs in April 19. The price was $4700. The market area that is 2 miles away from my home sells for $3200. I think the price is quite ridiculous. Owner said cost is due to them having to train the dogs for 2 or 3 days. He would be lucky if he was here for 4 hrs total with installation of gps unit in my garage. The warranty on the batteries is not up to par based on what the original price is. Product seems to work good just not worth the price. Invisible Fence of Central Iowa.

We have had Invisible Fence for nearly four years. We were satisfied for the most part until our dog who was peacefully sleeping inside the house woke up abruptly squealing for nearly 30 seconds before we realized it was his collar that was shocking him when it was not supposed to. When I took it off I was shocked by the collar and I set it down on the table. My husband picked it up and he was also shocked. Needless to say, we did not put the collars back on. I called customer service and was told that I could either pay $110 to have a technician come and look and see if there was a problem, and then they could change the frequency of the receiver as it might have been triggered by an outside line.

My electronic fence was great for years and kept my dog safe until a tree came down on the neutral wire broke it. The do it yourself repair kit (which I had to inquire) cost $8.50 vs. $149.00 diagnostic visit from employees. We fixed the fence ourselves and then the collar stopped sending an electrical charge, it beeped but no correction charge. They control the 'level' of charge going to the collars, you cannot change or check the correction level yourself.

Our fence has worked well and we were pleased with the installation and trainer. All was well until our dog’s collar device fell off the collar. I contacted customer service to enact the warranty. They explained that because we couldn’t find the device we would have to pay $400.00 for a new one, as the warranty did not apply to lost collars. I explained that we didn’t lose the collar. Our dog was still wearing it. The device had fallen off.